Kimkim Trip Reviews for Vietnam

4.9
Based on 576 ratings
Read 576 verified reviews by travelers who booked their trip to Vietnam on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Lucy was fantastic. She had great suggestion...
Vietnam | Dec 26 - Jan 7, 2026

Lawrence
Lawrence M.
Newark, NJ | Reviewed on Jan 13, 2026
Lucy was fantastic. She had great suggestions and she handled all of our questions before and during our trip in a timely manner. We had a great experience with KimKim. Read more

Lucy was fantastic. She had great suggestions and she handled all of our questions before and during our trip in a timely manner. We had a great experience with KimKim.

Hotel Reviews
Acnos Grand Hotel
Ho Chi Minh

Very comfortable and great location.

Authenticity & Character
Right in the hustle and bustle but well built. Didn’t hear a thing at night.
Location
Walkable to old quarter.
Staff
Friendly and helpful.
Cleanliness & Comfort
Lasenta
Hoi An

Stunning hotel.

Authenticity & Character
Luxurious
Location
Walkable to the old quarter.
Staff
Friendly and helpful
Cleanliness & Comfort
Erina Cruise

Great experience on Ha Long Bay.

Authenticity & Character
Very charming
Location
We were in the middle of the bay! Went swimming and kayaking.
Staff
So friendly!
Cleanliness & Comfort
Pu Luong Eco Garden

Beautiful hotel. Wish we had stayed another night!

Authenticity & Character
Beautiful views.
Location
The spa was wonderful.
Staff
Very friendly and helpful.
Cleanliness & Comfort
MK Premier Boutique hotel
Hanoi

Greta locations and great breakfast.

Authenticity & Character
Very charming
Location
Walk to everything!
Staff
Friendly and helpful
Cleanliness & Comfort
Activity Reviews
Day Trip to the Mekong Delta (Ben Tre)
Day Trip to the Mekong Delta (Ben Tre)
Ho Chi Minh City
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Sai Gon Nights Street Eats  with Vespa  Wanderers
Sai Gon Nights Street Eats with Vespa Wanderers
Ho Chi Minh City
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Cycling trip to Cam Thanh Village - Hoi An Walking City Tour
Cycling trip to Cam Thanh Village - Hoi An Walking City Tour
Hoi An
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Explore Pu Luong Iconic Rice Terrace & Local Brocade (Excursions)
Explore Pu Luong Iconic Rice Terrace & Local Brocade (Excursions)
Pu Luong Nature Reserve
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Pu Luong Explore Village Life  Water Wheels & Rafting (Excursions)
Pu Luong Explore Village Life Water Wheels & Rafting (Excursions)
Pu Luong Nature Reserve
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hanoi Evening Walking Street Food Tour
Hanoi Evening Walking Street Food Tour
Hanoi
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hanoi City Tour & Water Puppet Experience with Artist Phan Thanh Liem
Hanoi City Tour & Water Puppet Experience with Artist Phan Thanh Liem
Hanoi
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Lucy Do

We were extremely happy with Realistic Asia and We loved Vietnam
Vietnam | Dec 20 - Jan 8, 2026

Rima
Rima S.
Los Angeles, CA | Reviewed on Jan 10, 2026
We were extremely happy with Realistic Asia/ Kim Kim company. Hien, our trip coordinator, was super organized and very attentive to details. She helped us plan the 3 weeks trip to tour North, Central and South Vietnam. She accommodated the changes we wanted and always responded back to us within few hours. She kept checking on us when we were in each city and made sure that we were ok and confirmed our transfers and rides. She even came to meet us at the hotel.
All tours and...
Read more

We were extremely happy with Realistic Asia/ Kim Kim company. Hien, our trip coordinator, was super organized and very attentive to details. She helped us plan the 3 weeks trip to tour North, Central and South Vietnam. She accommodated the changes we wanted and always responded back to us within few hours. She kept checking on us when we were in each city and made sure that we were ok and confirmed our transfers and rides. She even came to meet us at the hotel.
All tours and tour guides were amazing.
KC Cuong picked us up as we arrived in Hanoi . He was an amazing tour guide. We enjoyed his company tremendously. He is very knowledgeable and easy to work with. He even took our cloth to the laundromat and exchanged money from the bank so we didn't have to bother. When it was time to transfer to a different city , he walked with us the airline counter and helped us check in our luggage . I can't say enough about him.
Charlie picked us up in Hue. Spent time with us then drove us to Hoi An. He is also very super friendly and knowledgeable. He was a chef before so he was so helpful in guiding us to local yummy restaurants and advised us where to go. We enjoyed our tours with him and kept texting him for food advice even after he left us. We highly recommend him as well.

We came back home and kept talking how Hien made our trip so easy; how much we enjoyed KC and Charlie ; how yummy the food is and how much we Loved Vietnam. Everything was so wonderful. I will definitely use Kim Kim company again and again.
Thank you Hien and Happy New Year 2026

Hotel Reviews
Lyra Grandeur Cruise

Beautiful clean boat. The cruise goes up and back on the same path so you really do not stop in different cities. Nice and relaxing . Very stable . I was happy I didn't get motion sickness

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Nham Village Resort

Beautiful quiet resort. We got a bike a biked around. Beautiful and serene We were there Xmas eve. The staff put a nice show and dinner. We had music and games afterwards. It was really nice.

Authenticity & Character
Location
Staff
Everyone was super friendly
Cleanliness & Comfort
La Siesta Hoi An Resort & Spa
Hoi An

Great hotel and great location. Away from the noise yet you can walk to the center of the city

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Silk Path Grand Hue

Very beautiful and clean large rooms. Easy to get out and walk by the river. Enjoyed our stay

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Dusit Princess Moonrise Beach Resort

Very Beautiful Hotel with a sandy beach. Water was warm and clean

Authenticity & Character
Location
Easy to walk to the city that made it nice to get out and visit.
Staff
Cleanliness & Comfort
Hotel Grand Saigon
Ho Chi Minh City

Beautiful hotel with very spacious rooms . Walking distance to many stores and places and very friendly staff.

Authenticity & Character
It ia a beautiful historic hotel.
Location
We can walk to many places.
Staff
Cleanliness & Comfort
Activity Reviews
A Wonderful Day Experience At Van Lang Fishing Village ( with biking )
A Wonderful Day Experience At Van Lang Fishing Village ( with biking )
Vietnam

I was skeptical about this tour but it was one of our favorites. We loved all the details

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Imperial City Tour of Hue Half-Day Exploration
Imperial City Tour of Hue Half-Day Exploration
Hue

It was beautiful tour of the city. We loved it. Charlie was amazing

Quality of Experience
Guides, Drivers and Staff
VIP Fast Track Service
VIP Fast Track Service
Vietnam

Transport was easy and friendly

Quality of Experience
Guides, Drivers and Staff
Transport
Evening Teh Dar Show  with Fine Dining
Evening Teh Dar Show with Fine Dining
Hoi An

The show was extraordinary. The dinner was ok. I would have had dinner on our own after the show

Quality of Experience
Food
Guides, Drivers and Staff
The guide wasn't really interested in us. He was just there
Transport
Lan Ha Bay - Frog Lagoon - Onboarding Lyra Grandeur Cruise (D1)
Lan Ha Bay - Frog Lagoon - Onboarding Lyra Grandeur Cruise (D1)
Vietnam

Nice experience. I think one day cruise instead of 2 would be my preference

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Jeep Tour Saigon by Night: Foodie & City tour ( Updated )
Private Jeep Tour Saigon by Night: Foodie & City tour ( Updated )
Ho Chi Minh City

It was a lovely evening tour. We enjoyed the ride and the food on the way

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hanoi - Tho Ha - Galaxy Grotto (S)
Hanoi - Tho Ha - Galaxy Grotto (S)
Ninh Binh

It was a fun experience. We loved the Grotto

Quality of Experience
Food
Guides, Drivers and Staff
Transport
 Gala Dinner On 24 December
Gala Dinner On 24 December
Ninh Binh

Nice xmas eve dinner and show at the hotel. Music and gamed afterwards

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hanoi Exploration   & Vietnamese Coffee Tasting
Hanoi Exploration & Vietnamese Coffee Tasting
Hanoi

It was a beautiful experience and were happy that the train was running. We love the salted coffee

Quality of Experience
Guides, Drivers and Staff
Transport
Hanoi Street food walking tour (S)
Hanoi Street food walking tour (S)
Hanoi

Food was so delicious. However, we had it after our Vaspa tour where we had food as part of that tour. I wish we had more time in between or had it on different days

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Ha Noi Countryside Adventure by Vespa
Ha Noi Countryside Adventure by Vespa
Hanoi

It was a beautiful ride. We were 4 of us and we ride behind the driver. The tour duide was very good and took us to different beautiful places. Highly recommend.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Hien Do
Hien
Hien Do
Local specialist in Vietnam | Replied on Jan 14, 2026
Dear Rima, Thank you so much for your heartfelt review! It truly made my day to read about your wonderful experiences across Vietnam. It was my absolute pleasure to help you coordinate your three-week journey. I always want my guests to feel supported and "at home" while traveling, so I am glad my check-ins and our meeting at the hotel added to your peace of mind. I have already shared your kind words with KC Cuong and Charlie. Cuong was touched that you mentioned the "extra miles" he... Read more

Dear Rima,

Thank you so much for your heartfelt review! It truly made my day to read about your wonderful experiences across Vietnam.

It was my absolute pleasure to help you coordinate your three-week journey. I always want my guests to feel supported and "at home" while traveling, so I am glad my check-ins and our meeting at the hotel added to your peace of mind.

I have already shared your kind words with KC Cuong and Charlie. Cuong was touched that you mentioned the "extra miles" he took; he truly enjoys making sure every detail, from laundry to airport check-ins, is stress-free for his guests. Charlie was also delighted to hear that you are still thinking of his "yummy" local food recommendations! He still talks about how much he enjoyed driving you to Hoi An.

Hearing that you returned home with such fond memories of our food, our culture, and our people is the best New Year's gift our team could ask for. Thank you for choosing Realistic Asia and KimKim—we would be honored to welcome you back again and again!

Wishing you and your family a healthy, happy, and prosperous New Year 2026!

All the best,
Hien

Provided VIP level concierge services at no additional cost
Vietnam | Dec 21 - Jan 3, 2026

Liz
Liz M.
Atlanta, GA | Reviewed on Jan 09, 2026
Our travel agent at KimKim, Hien, was so helpful not only setting up the trip before we left, but also on the trip.
Throughout our time in Vietnam and Cambodia, she kept in touch with us to make sure we liked our guides, that we likes our tours and making sure we were where we needed to be. She checked in to see if we wanted to move our flight forward to better suit our itinerary then made the changes on her own. She even sent me a special gift on my birthday.
This trip was so wonderful... Read more

Our travel agent at KimKim, Hien, was so helpful not only setting up the trip before we left, but also on the trip.
Throughout our time in Vietnam and Cambodia, she kept in touch with us to make sure we liked our guides, that we likes our tours and making sure we were where we needed to be. She checked in to see if we wanted to move our flight forward to better suit our itinerary then made the changes on her own. She even sent me a special gift on my birthday.

This trip was so wonderful and it was all completely suggested and created by Hien. I would highly recommend her to anyone looking at visiting Vietnam and Cambodia!

Hotel Reviews
Lynnaya Urban River Resort
Siem Reap

Beautiful hotel! They have a roof top restaurant with happy our and live music that is lush with flowers and vegetation and draping. Great steak! The pool was relaxing and zen. Perfect location close to the river and the downtown night life.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
La Siesta Hoi An Resort & Spa
Hoi An

This hotel is so beautiful! The staff was amazing, the food was great, the spa was incredible. All 4 of use took in a day the spa for the cost of 1 massage in the US

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ambassador Signature Cruise

Great view and food. They had a fun night of happy hour, dinner and live music outside on the roof with a light show.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
O'Gallery Premier Hotel & Spa

In the center of everything! Clean, large rooms and fantastic breakfast!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Bach Suites Saigon, A Member of Design Hotels

Central location, top notch facilities and staff

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Hien Do
Hien
Hien Do
Local specialist in Vietnam | Replied on Jan 14, 2026
Dear Liz, Thank you so much for your incredibly kind words! It was such a pleasure to help you plan and coordinate your journey through Vietnam and Cambodia. I am so happy to hear that the itinerary we created together lived up to your expectations. For me, the most important part of my job is ensuring that everything runs smoothly while you are on the ground, so I’m glad I could assist with the flight adjustments and keep you updated throughout the trip. It was also my absolute delight to... Read more

Dear Liz,

Thank you so much for your incredibly kind words! It was such a pleasure to help you plan and coordinate your journey through Vietnam and Cambodia.

I am so happy to hear that the itinerary we created together lived up to your expectations. For me, the most important part of my job is ensuring that everything runs smoothly while you are on the ground, so I’m glad I could assist with the flight adjustments and keep you updated throughout the trip.

It was also my absolute delight to celebrate your birthday with a small gift—making sure your special day felt celebrated, even while traveling, was very important to me!

Knowing that you would recommend my services to others is the greatest compliment I could receive. Thank you for choosing to travel with us, and I truly hope to welcome you back to Southeast Asia for another adventure in the future.

Wish you all the best,
Hien

Memorable trip
Vietnam | Dec 24 - Jan 3, 2026

Raquel
Raquel O.
Japan | Reviewed on Jan 09, 2026
The trip to Vietnam was fantastic, from the planning stage to the return home.
Trang helped me plan the itinerary and activities for each day. I really enjoyed the peace of mind of always having a driver waiting for us at the airport and hotel for our tours.
My best experiences were the tours in the Mekong Delta and Ben Tre, Cu Chi Tunnels & Ho Chi Minh City Tour, Legendary Russian Jeep City Tour in Hanoi, and Lan Ha Bay Day Cruise.
Read more

The trip to Vietnam was fantastic, from the planning stage to the return home.
Trang helped me plan the itinerary and activities for each day. I really enjoyed the peace of mind of always having a driver waiting for us at the airport and hotel for our tours.
My best experiences were the tours in the Mekong Delta and Ben Tre, Cu Chi Tunnels & Ho Chi Minh City Tour, Legendary Russian Jeep City Tour in Hanoi, and Lan Ha Bay Day Cruise.

Hotel Reviews
The Ann Hotel Hanoi
Hanoi

The hotel was very good, clean, and the room was comfortable. The breakfast had a lot of variety, but I thought the quality could be better. The location was good, but if I go back to Hanoi, I will choose another area.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Palm Garden Resort - Hoi An

The hotel is beautiful, right on the sand, with a restaurant serving the beach and pool. There are three restaurants in the hotel, a games room, spa, and pool. Refreshments, coffee, and a small snack were available to guests in the lobby. The room was comfortable, and we received water every day. The facilities were very clean, and the hotel garden was very well maintained. The hotel was beautifully decorated and authentic. Breakfast was spectacular.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Orchid Saigon Hotel
Ho Chi Minh

The hotel was comfortable, the staff very gentle and the breakfast delicious.

Authenticity & Character
Location
Extremely well located
Staff
The staff was very helpful and gentle.
Cleanliness & Comfort
Activity Reviews
Ho Chi Minh City - Mekong Delta, Explore Ben Tre - Ho Chi Minh City
Ho Chi Minh City - Mekong Delta, Explore Ben Tre - Ho Chi Minh City
Vietnam

Foi uma experiência maravilhosa visitar o Delta do Mekong. Eu não acreditei quando vi os canudos com os nossos nomes gravados e achei sensacional. O guia foi fantástico e nos explicou muitas coisas durante o passeio.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hoi An - Hue City tour - Hoi An (Join-in a small group) HUEHA
Hoi An - Hue City tour - Hoi An (Join-in a small group) HUEHA
Hoi An

I enjoyed visiting Hue. It was a long tour with a small group. I think if I had chosen a private tour, I would have had a better experience. I didn't like the place where they took us for lunch, as there was no menu option, and the service and food were not good. I thought that the route through Hai Van Pass and Lap An Lagoon - Lang Co beach would be attractions, but we just passed by these places. Anyway, it was interesting to visit Hue.

Quality of Experience
Definitly the restaurant for lunch must be changed.
Food
It was very bad: food and service.
Guides, Drivers and Staff
They were respectful, gave us attention, but with a bigger group the experience is not marvelous.
Transport
The car was good, but could be better. It was not comfortable.
Local specialist: Trang Pham

Hien and the Realistic Asia team are amazing!...
Vietnam | Dec 23 - Jan 2, 2026

J
Jennifer s.
Canada | Reviewed on Jan 05, 2026
Hien and the Realistic Asia team are amazing! Hien was a superb planner, very attentive, detail oriented and responsive. The local team, esp Abe, were awesome as well! Read more

Hien and the Realistic Asia team are amazing! Hien was a superb planner, very attentive, detail oriented and responsive. The local team, esp Abe, were awesome as well!

Hotel Reviews
Silverland Mây Hotel

excellent hotel and staff, very service oriented, wonderful value

Authenticity & Character
Location
Staff
Cleanliness & Comfort
new rooms in new building were a fantastic upgrade; beds in both types of rooms amazing but bathrooms in older rooms not as amazing
Chen Sea Resort & Spa
Phu quoc

stunning, food is incredible, wonderful activities for the kids, serene

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Hien Do
Hien
Hien Do
Local specialist in Vietnam | Replied on Jan 08, 2026

Dear Jennifer,

Thank you so much for your kind words! It was my pleasure to accompany you on your family trip to my country. I'm thrilled to hear that you enjoyed your trip. Your satisfaction makes my job truly fulfilling!

I will pass on your compliments to our tour guide. He will be happy to know they helped make your trip incredible.

Thank you once again for choosing us. I wish your family a lifetime of happiness and many more amazing trips ahead. Our beautiful country and I will always be here to welcome your family back one day!

Warmest regards from Vietnam,
Hien

We had a fantastic adventure with in Vietnam....
Vietnam | Dec 8 - Dec 22, 2025

Michelle
Michelle R.
Los Angeles, CA | Reviewed on Dec 31, 2025
We had a fantastic adventure with in Vietnam. The itinerary was definitely a good mix of city and rural, which matched our love of nature and adventure—caves, forests, mangroves, diving, hiking, and plenty of moving parts, all handled smoothly. Even when real travel moments popped up, we felt supported and well looked after. Highly recommend for a well-planned, authentic Vietnam experience.
The things I would do differently is to have less flying every couple of days and less city time. If...
Read more

We had a fantastic adventure with in Vietnam. The itinerary was definitely a good mix of city and rural, which matched our love of nature and adventure—caves, forests, mangroves, diving, hiking, and plenty of moving parts, all handled smoothly. Even when real travel moments popped up, we felt supported and well looked after. Highly recommend for a well-planned, authentic Vietnam experience.
The things I would do differently is to have less flying every couple of days and less city time. If there was a direct flight from Dong Hoi to Con Asia and we did the tours from Ho chi min at the beginning or the end of the trip. The guide were very accommodating and helpful in Phong Nha & went above and beyond to accommodate and support us. Our guide in Ho Chi Minh was okay but wouldn’t recommend,.
You were supportive, communicative and throughout and we appreciate all of your hard work.

Local specialist: Hien Do
Hien
Hien Do
Local specialist in Vietnam | Replied on Jan 08, 2026

Dear Michelle,

Thanks so much for your review! We’re really glad to know that you enjoyed your holiday in Vietnam .

Your feedback is highly appreciated, as it enables us to further develop our services. Trust us, you’ve made our day immensely better by sharing your experience.

Thanks again for the review and for being such a great customer.
Best regards,
Hien

Amazing time in Vietnam
Vietnam | Dec 21 - Dec 30, 2025

M
Melody B.
Newark, NJ | Reviewed on Dec 31, 2025
When our family decided to travel to Vietnam we had no particular knowledge of the country. We read the reviews of Kimkim and were very impressed so we contacted Long and requested that he design our trip. We are so glad we made this decision. The vacation was amazing - well planned and well executed. Long was attentive and responsive throughout our stay. The hotels were lovely and the excursions really fun. Our sons especially enjoyed the Vespa food tour. If you are planning a trip to this... Read more

When our family decided to travel to Vietnam we had no particular knowledge of the country. We read the reviews of Kimkim and were very impressed so we contacted Long and requested that he design our trip. We are so glad we made this decision. The vacation was amazing - well planned and well executed. Long was attentive and responsive throughout our stay. The hotels were lovely and the excursions really fun. Our sons especially enjoyed the Vespa food tour. If you are planning a trip to this beautiful country KimKim is an excellent choice.

Hotel Review
Little Oasis Hoi An

We enjoyed our stay. The hotel is lovely and the employees are welcoming. The rooms are spacious and the hotel is well located.

Authenticity & Character
Location
Easy access to the heart of Hoi An.
Staff
Very attentive and welcoming
Cleanliness & Comfort
Local specialist: Long Dao
Long
Long Dao
Local specialist in Vietnam | Replied on Jan 14, 2026

Hi Melody,

Thank you so much for taking the time to share such a wonderful review. I truly appreciate your kind words and am delighted to hear that you enjoyed the trip.

It was a real pleasure assisting you with the planning, and knowing that the experience met your expectations means a lot to us. Your feedback is incredibly encouraging and motivates my team to continue delivering the best possible service.

I hope to have the opportunity to welcome you again for another memorable journey in the future. Wishing you many more amazing travels ahead!

Hien was amazingly patient with me as we plan...
Vietnam | Dec 17 - Dec 25, 2025

C
Cat T.
Ashburn, VA | Reviewed on Dec 26, 2025
Hien was amazingly patient with me as we planned the iteniary and I made many changes, and each time she made the changes. In the end, the iteniary was perfect for our group. Read more

Hien was amazingly patient with me as we planned the iteniary and I made many changes, and each time she made the changes. In the end, the iteniary was perfect for our group.

Hotel Reviews
Wyndham Hoi An Royal Beachfront Resort & Villas
Hoi An

The hotel resort was wonderful, but our hotel room was not great. Compared to our other places, this was more like a three star hotel room. Hot water sometimes didn't work. There were no decorations, and the floors were not comfortable. But the resort and big pool, and location were all great. Breakfast was great!

Authenticity & Character
Location
Staff
not the friendliest
Cleanliness & Comfort
Lyra Grandeur Cruise

great hotel. Wonderful food and service (Teddy was great!) and wonderful amenities. I wish our stay was longer! We only had one problem: one morning the water didn't work. But it was only for 30 minutes.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Oriental Jade Hotel
Hanoi

This hotel was really great. I think I wish I had asked for a higher room, but other than that, it was perfect. Service was wonderful, beautiful hotel, amazing daily breakfast, perfect locaton.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Evening Teh Dar Show  with Dinner
Evening Teh Dar Show with Dinner
Hoi An

Our least favorite dinner. staff was unfriendly and the food wasn't great. it was the only meal we did not enjoy. The show was just okay. Huan was great, but the dinner and show were only okay.

Hoi An Half-Day  Sightseeing
Hoi An Half-Day Sightseeing
Hoi An
Cam Thanh Cycling & Thanh Dong Organic Farm ( HUT)
Cam Thanh Cycling & Thanh Dong Organic Farm ( HUT)
Hoi An

the bike ride was really great, but the road she took us on was pretty scary through car traffic with children on bikes.

VIP Fast Track Service
VIP Fast Track Service
Vietnam
Dark & Bright Cave - Lan Ha Bay - Tuan Chau - Disembarking Lyra Grandeur Cruise
Dark & Bright Cave - Lan Ha Bay - Tuan Chau - Disembarking Lyra Grandeur Cruise
Vietnam
Lan Ha Bay - Frog Lagoon - Onboarding Lyra Grandeur Cruise (D1)
Lan Ha Bay - Frog Lagoon - Onboarding Lyra Grandeur Cruise (D1)
Vietnam
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Around the Old Quater by Walking - Afternoon food tour
Around the Old Quater by Walking - Afternoon food tour
Hanoi
Quality of Experience
Guides, Drivers and Staff
Transport
VIP Fast Track Service
VIP Fast Track Service
Vietnam
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Hien Do
Hien
Hien Do
Local specialist in Vietnam | Replied on Dec 30, 2025

Dear Cat,

Thank you for taking the time to share your experience with us! We’re over the moon to hear that you’re happy about your holiday! Your feedback is highly appreciated, as it enables us to further develop our services and organize memorable trips for our future clients.

Thank you again for choosing our company and we hope to see you again!

With my best regards,
Hien

Doris ROCKS!!! Best travel planner ever :)
Vietnam | Oct 22 - Nov 22, 2025

Jennifer
Jennifer L.
San Jose, CA | Reviewed on Dec 22, 2025
We just got back from a trip to SE Asia that Doris planned for us, and honestly, everything was amazing. If you’re looking for a travel planner, I can’t recommend her enough! She was so easy to work with and was always available whenever we had a question. What I loved most was how she actually listened to what we wanted. She put together a trip that was the perfect mix of fun and educational, without it ever feeling like a 'cookie-cutter' tour. We absolutely loved the energy in Chiang... Read more

We just got back from a trip to SE Asia that Doris planned for us, and honestly, everything was amazing. If you’re looking for a travel planner, I can’t recommend her enough!

She was so easy to work with and was always available whenever we had a question. What I loved most was how she actually listened to what we wanted. She put together a trip that was the perfect mix of fun and educational, without it ever feeling like a 'cookie-cutter' tour.

We absolutely loved the energy in Chiang Mai and Luang Prabang, but the real highlight for us was Ninh Binh. We had an incredible day hiking through the countryside and meeting the White Thai people—it was such a cool, interesting experience. Plus, getting to do the elephant experience was a dream come true.

She made the whole process stress-free and handled all the details so we could just enjoy the trip. If you want someone who is thoughtful, responsive, and creates a truly personal itinerary, definitely reach out to her!"

Hotel Review
Raffles Hotel Le Royal
Phnom Penh

We loved our stay at the Raffles in Phnom Penh. The whole place is so elegant and full of history—the valets in traditional dress were such a wonderful touch. The Elephant Bar was a highlight, and the pool area was stunning. I especially loved that every lounge chair had its own fan and a local flower. It was a lovely, thoughtful, and classic experience.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Sai Gon Sightseeing - XO Saigon by Night - Experience Vietnam on Two Wheels (Group tour)
Sai Gon Sightseeing - XO Saigon by Night - Experience Vietnam on Two Wheels (Group tour)
Ho Chi Minh City

This was super fun! The gals that drove us around couldn't be nicer and concerned with our safety. They were competent drivers who made the outing fun. We loved that they took us to visit Uncle T to experience a real local's apartment. The foods we ate were great too!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hanoi - Mai Chau, Explore Valley of White Thai People
Hanoi - Mai Chau, Explore Valley of White Thai People
Vietnam

We loved hiking through the villages and seeing the authentic, native way of the friendly White Thai people.

Quality of Experience
Food
Guides, Drivers and Staff
Local specialist: Doris Bui

The best travel specialist I've ever worked with
Vietnam | Nov 24 - Dec 4, 2025

A
Amy T.
Chicago, IL | Reviewed on Dec 22, 2025
Hien was the best travel specialist I've ever worked with, and I travel a lot. To start, out of many local operators I reached out to at different companies, Hien was the only one who truly listened to what I and my family wanted out of our Vietnam trip -- we didn't want a standard itinterary that everyone goes to, and she got that from the very beginning (which is why we ended up working with her!). I only had to give limited feedback up front from her first itinerary to where our itinerary... Read more

Hien was the best travel specialist I've ever worked with, and I travel a lot. To start, out of many local operators I reached out to at different companies, Hien was the only one who truly listened to what I and my family wanted out of our Vietnam trip -- we didn't want a standard itinterary that everyone goes to, and she got that from the very beginning (which is why we ended up working with her!). I only had to give limited feedback up front from her first itinerary to where our itinerary ended up, and she answered all my questions along the way as well with incredible speed, honesty, and clear understanding of what we were hoping to get from the experience/trip.
Once we had our custom itinerary all set, she was communicative and clear about when we'd hear from her again closer to our trip, and she even reached out to double-check our visas for us to ensure we wouldn't have any problems entering Vietnam and getting our trip started.
Then, once we were actually on the trip, it was extremely easy to communicate with Hien whenever needed -- she reached out regularly to ensure everything was going smoothly, let us know who would be picking us up and when each day, and when things (only once!) were a little confusing or off track, it was simple and clear on how to connect with her through WhatsApp and she got things resolved quickly (for reference, it was just that we couldn't find our driver at one of our airport connections, and she immediately called the company and got the driver to meet us in the place she'd told us he'd be initially). Additionally, it was my mother's birthday during the trip, and she was amazingly great at providing a lovely surprise for my mother - just more proof of how fantastic Hien was at her job and also the level of service she provided across every single element of the trip.
If/when I take another trip to Vietnam or Southeast Asia, I will most certainly hope to work with Hien again, as our trip and service were seamless and exactly what we were hoping for from all our activities, lodgings, and opportunities along the way. Thank you so much, Hien!!

Hotel Review
Lak Tented Camp

We absolutely loved Lak Tented Camp. It's important to know that this is a campground (the tents are on raised platforms though) in the middle of a very rural area, but if that's what you're looking for, you are going to love it. There are real bathrooms with toilets, running water, and showers attached to the tents, which are VERY clean and cleaned daily, and the tent beds were very comfortable and included A/C inside, fans, and mosquito netting over the beds. Locked storage was also available within the tent for security. The camp restaurant had absolutely delicious food and was flexible to our daily time-of-day meal needs based on activities, and overall, everything ran very smoothly and the staff were very pleasant and helpful. Good activities hosted by camp tour guides as well -- especially the bike ride and the waterfall excursion (although if it's a hot day, bring LOTS of water). It's not a 5-star hotel by any means, but if you are looking for something off the beaten path that is authentic, supports the local ethnic minorities, and is in a gorgeous location, this is the place for you.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
It's a tented camp, so while the platform tents and bathrooms are honestly pristine for being in the middle of nowhere, you should still know that you're not in a 5-star location because it is in the middle of nowhere and in a camp. So it's fabulous for what it is but it's not a hotel (which is exactly what we wanted!)
Activity Reviews
The Sights of Saigon by Motor Bike ( XO)
The Sights of Saigon by Motor Bike ( XO)
Ho Chi Minh City
Quality of Experience
Guides, Drivers and Staff
Transport
Evening Foodie & Cyclo Tour ( STH)
Evening Foodie & Cyclo Tour ( STH)
Hue
Lak lake Arrival
Lak lake Arrival
Dak Lak
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Cam Thanh Cycling & Thanh Dong Organic Farm ( HUT)
Cam Thanh Cycling & Thanh Dong Organic Farm ( HUT)
Hoi An
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Exploring Hue Citadel City Tour Full Day
Exploring Hue Citadel City Tour Full Day
Hue

Incredible guide, well worth it if you're interested in history and learning.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Hien Do
Hien
Hien Do
Local specialist in Vietnam | Replied on Dec 30, 2025

Dear Amy,

Thank you so much for your wonderful review . We are very thrilled to hear that you enjoyed your holiday in Vietnam with your family.

Your satisfaction makes my job truly fulfilling!

Your feedback is highly appreciated, as it enables us to further develop our services. Trust us, you’ve made our day immensely better by sharing your experience.

We’re very grateful for customers like you and hope to see you again!

With my best regards,
Hien

Ms. Trang is the epitome of customer service
Vietnam | Nov 17 - Nov 23, 2025

M
Men-Jean L.
Newark, NJ | Reviewed on Dec 08, 2025
Ms. Trang was super amazing and understanding of the time differences and intricacies of international travel--17h time difference from Hawaii. She booked our itinerary from landing in Hanoi to departure from Hanoi, and accommodated all of our travel needs, including issues that I wasn't even aware of. She didn't make assumptions and instead asked us what we were interested in doing, while guiding me and making suggestions based on information I had shared with her of our travel preferences... Read more

Ms. Trang was super amazing and understanding of the time differences and intricacies of international travel--17h time difference from Hawaii. She booked our itinerary from landing in Hanoi to departure from Hanoi, and accommodated all of our travel needs, including issues that I wasn't even aware of. She didn't make assumptions and instead asked us what we were interested in doing, while guiding me and making suggestions based on information I had shared with her of our travel preferences and accounted for travel time in order to maximize our first trip to Viet Nam. She booked us on 2 private tours in Hanoi, including a Russian jeep tour and local attraction tour. She even paid extra to expedite my husband's Viet Nam visa when she realized it had been delayed and was able to get it for him the night before we left for our flight. She also found me a seamstress who sewed my 2 custom-made suits, advocated for my husband and me to get an upgraded hotel room with windows, and reserved upgraded seats on our flight from Hanoi back to Tokyo. She also recommended Stellar of the Seas cruise in Halong Bay and booked a 4-day, 3-night cruise for us which was a perfect duration for us. It was unexpectedly easy and efficient to communicate through the KimKim app and Ms. Trang was very patient with me. She is the epitome of customer service and I will definitely use KimKim travel agency for my future international travel.
Ms. Trang had book Duc and a driver to pick us up at Hanoi airport while Duc gave us an introduction to the city . Our Hanoi City tours were with Ben and a driver, as well as Gracie and a driver. We all communicated via Whatsapp which was extremely helpful given the language differences. They all went out of the way to help us make restaurant recommendations and suggestions for local activities following the tours. Ms. Trang went above expectations and had carefully choreographed our entire trip to Viet Nam so that we wouldn't get lost and felt welcomed to learn about the country's history and beautiful surroundings.

Hotel Reviews
Stellar of the Seas
quảng ninh

My husband and I were so impressed with our 4-day 3 night cruise on Stellar of the Seas. The boat was small and intimate instead of some of the large party boats we had passed by on the Stellar. There were approximately 20 guests on our voyage which gave us the opportunity to really get to to know the other travelers and staff working on the boat. The rooms on the boats were new and gorgeous. The staff welcomed us by showering us with rose petals, white glove service, and a private butler. Our butler's name is Boo and he had our bed decorated with rose petals for our anniversary. We were also gifted a delicious cake with sparklers and a bouquet at dinner! It was over-the-top luxury. The off boat excursions were fabulous, including a wooden rowboat trip through grottos with a fisherman and our group were excited to see wild monkeys during that trip. We also enjoyed learning Tai-Chi every morning from Thinh who was the resident tour guide on Stellar of the Seas. We were so glad that we had picked Stellar of the Seas for the opportunities to do kayaking, bicycling through a village, hiking through caves and up a tall mountain, and the rowboat trip. We made some new friends who we hope to keep in touch with after the cruise. And the views of all of the small islands in Halong Bay and Lan Ha Bay are so serene and beautiful. Stellar of the Seas is the best way to relax and decompress for a special occasion. There were several couples who were returning guests on the cruise!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Champton Hanoi Hotel

The front desk staff welcomed us warmly when we checked in; however, we were shocked when we were shown to our room and discovered that there were no windows to the outside, which is not what we expect from the USA. We were told by the manager that they had no more rooms with windows, so Ms. Trang from KimKim Travel called Champton to let them know that she had reserved a hotel room with windows, so the hotel upgraded us to a double-size suite with windows. Thank goodness or else my husband would have had a claustrophobic attack from the room with no windows. Otherwise, the breakfast buffet each morning was sumptuous and the view from the rooftop bar was spectacular. The location was perfect for wandering the streets of Old Hanoi by foot. We checked out too early in the morning on our last day to take advantage of the free breakfast. The hotel staff had prepared a breakfast box for their other guests who had early check-out times, but were delayed in preparing out boxes so we ate at the airport instead. Overall, we enjoyed our stay at the Champton.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Trang Pham
Trang
Trang Pham
Local specialist in Hanoi, Vietnam | Replied on Dec 17, 2025

Hi Men-Jean, from the bottom of my heart, thank you so much. You’ve been such a lovely guest, and it truly made me happy to support you throughout your trip. Wishing you plenty of good health, and I hope to welcome you back to Southeast Asia again someday soon.

Cheers, Trang ❤

Doris did an exceptional job planning our tri...
Vietnam | Nov 19 - Nov 29, 2025

J
Julian S.
Denver, CO | Reviewed on Dec 06, 2025
Doris did an exceptional job planning our trip to Vietnam. She was incredibly patient throughout the entire planning process, truly listening to what we wanted and tailoring the itinerary perfectly to our style. She checked in multiple times during every step of the trip, which made us feel supported and well cared for from start to finish.
She found excellent tour guides and organized very comfortable transportation, making each day smooth and enjoyable. The overall flow of the trip was...
Read more

Doris did an exceptional job planning our trip to Vietnam. She was incredibly patient throughout the entire planning process, truly listening to what we wanted and tailoring the itinerary perfectly to our style. She checked in multiple times during every step of the trip, which made us feel supported and well cared for from start to finish.
She found excellent tour guides and organized very comfortable transportation, making each day smooth and enjoyable. The overall flow of the trip was planned incredibly well — starting with more activity and exploration, and gradually easing into relaxation. It was exactly what we needed.
The places she chose for us to stay were absolutely incredible, and she went above and beyond by meeting up with our family during the trip and even bringing us gifts — such a kind and thoughtful gesture.
Doris is a true pro, and she made our trip unforgettable. We couldn’t recommend her more highly.

Hotel Reviews
Peridot Grand Luxury Boutique Hotel
Hanoi

incredible location. wonderful breakfast. awesome rooftop pool

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Park Hyatt Saigon
Ho Chi Minh City

Amazing location, wonderful rooms. Best breakfast ive ever had

Authenticity & Character
amazing history of the hotel
Location
walked to some amazing resturants
Staff
They were truly amazing. over the top supportive
Cleanliness & Comfort
Local specialist: Doris Bui

Family Trip to Remember for a Lifetime
Vietnam | Nov 19 - Nov 29, 2025

D
Danielle S.
Denver, CO | Reviewed on Dec 06, 2025
Our trip from start to finish was immaculately planned by Doris. She was receptive of our feedback and made sure to implement our changes where necessary. There were 5 adults planning this trip, all with different needs and requests and she fielded all of them with patience and grace. We were able to meet up with Doris in Hanoi and her sweet personality was memorable. She was able to pack a few highlights of Vietnam in only 10 days travel time - visiting Ho Chi Minh City, Hanoi, Ha Long Bay... Read more

Our trip from start to finish was immaculately planned by Doris. She was receptive of our feedback and made sure to implement our changes where necessary. There were 5 adults planning this trip, all with different needs and requests and she fielded all of them with patience and grace. We were able to meet up with Doris in Hanoi and her sweet personality was memorable. She was able to pack a few highlights of Vietnam in only 10 days travel time - visiting Ho Chi Minh City, Hanoi, Ha Long Bay and Phou Quoc. We had reliable drivers and tour guides in both the North and South and it eliminated a ton of stress from the family dynamic. Luggage, domestic travel, private transfers, tour guides, visa help, itinerary changes - you name it, she helped us with it. I would 10/10 recommend this service for anyone wanting to plan a seamless, enjoyable travel experience abroad, especially to a far and exhilarating country like Vietnam.

Local specialist: Doris Bui

Doris was such a pleasure to work with! She c...
Vietnam | Nov 19 - Nov 29, 2025

Laura
Laura S.
Ashburn, VA | Reviewed on Dec 02, 2025
Doris was such a pleasure to work with! She created a private tour for our family of six with ages ranging from 65 to age 5! Her attention to detail was spot on. We love the beautiful hotels she booked. The itinerary was just right, the guides and drivers were exceptional! The roomy passenger van was top notch! She booked our flights within the country and even helped us with our visas. We had a friendly driver waiting for our delayed flight and guide at the airport after a 20 plus hour... Read more

Doris was such a pleasure to work with! She created a private tour for our family of six with ages ranging from 65 to age 5! Her attention to detail was spot on. We love the beautiful hotels she booked. The itinerary was just right, the guides and drivers were exceptional! The roomy passenger van was top notch! She booked our flights within the country and even helped us with our visas. We had a friendly driver waiting for our delayed flight and guide at the airport after a 20 plus hour flight so we were so exhausted so that was a lifesaver to be taken to our hotel and even helped with our check in.
We loved Ho Chi Minh City and learned so much on our delightful tour. It was very meaningful and special . We love the people of Vietnam and were treated with so much kindness. Our next stop was Hanoi. Another exciting city and a new guide and driver who treated us exceptionally well. Both were always on time and delightful to be with. We had an amazing day of touring Hanoi and before we knew it we were off to an amazing cruise on HaLong Bay! The ship exceeded our expectations and all of the tours from the ship were very fun. The accommodations were perfect and we enjoyed the elevated dining experience with great food. Our lovely tour guide was there to pick us up on time and back to Hanoi for our flight to Phi Quoc. Again the resort was absolutely amazing! Truly paradise ! We had the best time there and were sad when it was time to leave ! We had a seamless experience being transported to the airport back to Ho Chi Minh then picked up by a driver Doris arranged for us that also was outstanding for over overnight before our international flight home.
We were so happy to meet Doris in Hanoi. She is the most kind, hard working , professional that you could ever hope for. I don’t know how she did it, but every arrangement she made for us and every person we had the pleasure of spending time with were so kind, organized and truly went out of their way to make this the best trip we have ever been on. We are so thankful and feel so blessed to have Doris and her staff create a trip of a lifetime. We love Vietnam and hope to visit again someday. We have already recommended to our friends to contact Doris if they would like to travel to the destinations that she does travel planning for. Thank you Doris!! May we meet again!!
Laura Scott

Hotel Reviews
Ibis Saigon Airport

This hotel was our choice to be close to the airport. It was OK clean with very small rooms, but I do have to say they’re elevator. Doors slam shot very hard and unfortunately, I slammed my elbow in it and it was very bruised. Of course I will recover from that, but I wonder about a small child getting crushed by the elevator doors. However, their room service is very good and prompt and also the shuttle was on time and the front desk was very helpful. The rooms were clean but very much just for overnight airport stays.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Green Bay Resort Phu Quoc

What a surprise this was! This resort is right on the ocean and Arvilla, which had three wonderful bedrooms in it and four bathrooms and two outdoor showers and our own private pool was more than we could’ve ever dreamed of! Thank you Doris for getting this for us, this was pure heaven!

Authenticity & Character
Location
I could’ve stayed at that resort for two weeks. I do love the beach and a quiet and peaceful surroundings.
Staff
Top notch staff were so kind and accommodating
Cleanliness & Comfort
The pool is clean daily as well as the villa we had fresh towels and a restocked refreshments. It was really nice. Also room service was very prompt
Indochine Lan Ha Cruise
Hai Phong

What a fabulous and upscale experience. The staff were perfection. The activities were really fun, and we especially loved the tour of the cave and also riding in the bamboo boat and coming across a lot of monkeys.

Authenticity & Character
This was probably one of our favorite experiences, just being out on a cruise ship and getting to spend the night in the beautiful bay. It was one of the most magnificent sunsets we’ve ever seen.
Location
It was a little drive to get there, but we had such a great tour guide and driver. The time went by so quickly.
Staff
They were all very kind and professional
Cleanliness & Comfort
Everything was clean and comfortable, and the bedding was magnificent
Peridot Grand Luxury Boutique Hotel
Hanoi

In the heart of Hanoi yeah quiet and private, and absolutely meticulously maintained and clean.

Authenticity & Character
Location
Staff
They were all very kind and also wanted to add that the breakfast was amazing with the chocolate fountain that my granddaughter was so excited about
Cleanliness & Comfort
Park Hyatt Saigon
Ho Chi Minh City

Excellent in every way. Breakfast was 5 star!

Authenticity & Character
Location
Right across from the opera. Michelin star restaurant right across the street.
Staff
Cleanliness & Comfort
Stunning, clean, comfortable
Activity Reviews
Phu Quoc - Fly to Ho Chi Minh City
Phu Quoc - Fly to Ho Chi Minh City
Vietnam
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Phu Quoc island free day
Phu Quoc island free day
Phu Quoc

We loved everything about this resort and we loved our accommodations! We had a private pool and ocean view right outside of our door

Quality of Experience
Food
Breakfast was great for luncheon dinner not so good
Guides, Drivers and Staff
Transport
Hanoi - Fly to Phu Quoc
Hanoi - Fly to Phu Quoc
Vietnam
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Halong Bay  - Hanoi
Halong Bay - Hanoi
Vietnam
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hanoi - Halong Bay, Overnight on Cruise
Hanoi - Halong Bay, Overnight on Cruise
Vietnam

What if a beautiful ship and a beautiful place we feel so lucky to be able to experience that. The weather was also perfect.!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hanoi Sightseeing & Street Food Tour
Hanoi Sightseeing & Street Food Tour
Hanoi

We loved the Phu and ba migh ! Very good!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Ho Chi Minh City - Fly to Hanoi
Ho Chi Minh City - Fly to Hanoi
Vietnam

Dora had our flights planned and we were very fortunate to have our guide and driver take us directly to the airport which was a seamless experience

Quality of Experience
Food
We had breakfast at the hotel, which was very good
Guides, Drivers and Staff
Transport
Sai Gon city sightseeing
Sai Gon city sightseeing
Ho Chi Minh City

Singh was our tour guide and I don’t remember our driver’s name, but they were exceptional and very knowledgeable about all of the city and all of the temples and the government buildings and just the way the city works. It was really fun hanging out with our tour guide. He did a great job. He also understand English, so well, even slang and that it was so helpful for our conversations.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Doris Bui

Stress-Free Vietnam Travel Thanks to KimKim and a Great Local Team
Vietnam | Nov 6 - Nov 27, 2025

Wesley
Wesley C.
Seattle, WA | Reviewed on Dec 02, 2025
Planning our trip through KimKim was an incredibly smooth and stress-free experience. The initial setup was simple, and we were quickly connected with our local Vietnam specialist, Camellia, who was an absolute pleasure to work with. She was responsive, accommodating, and consistently offered thoughtful solutions that made our itinerary even better. Throughout the trip, Camellia and her team (Ms. Thuy) stayed in close contact via WhatsApp and email, always replying quickly and ensuring we... Read more

Planning our trip through KimKim was an incredibly smooth and stress-free experience. The initial setup was simple, and we were quickly connected with our local Vietnam specialist, Camellia, who was an absolute pleasure to work with. She was responsive, accommodating, and consistently offered thoughtful solutions that made our itinerary even better.

Throughout the trip, Camellia and her team (Ms. Thuy) stayed in close contact via WhatsApp and email, always replying quickly and ensuring we had everything we needed. Even during the record flooding that occurred during our visit, they seamlessly adjusted our plans so well that we barely felt any disruption.

Most of the activities and guides arranged for us were excellent, knowledgeable, and easy to understand. Our two favorites were Heidi, a Vespa Food Tour in Saigon, and Ms. Linh, for an all-day City and Food Tour in Hanoi. Both were extremely accommodating by adjusting the tour's destinations based upon our initial feedback. A couple of activities in our itineraries ended up being more tourist-heavy than we preferred, but that was more a reminder for us to be extra clear on our preferences during planning.

Overall, KimKim—and especially Camellia—made our Vietnam trip feel personalized, well-supported, and wonderfully memorable. Highly recommended for anyone seeking a well-organized, locally informed travel experience.

Hotel Reviews
Au Lac Legend Hotel
Ho Chi Minh city

Au Lac Legend Hotel is ideally located within easy walking distance of Ho Chi Minh City’s top attractions, including the Independence Palace, Central Post Office, Ben Thanh Market, and the Ben Nghe Street Food Market. The convenience continues right outside the front door, where numerous local food stalls make breakfast and lunch options incredibly accessible—and for those craving something non-Vietnamese toward the end of their trip, Jollibee is only a block away. The hotel offers several solid amenities, including a small but pleasant pool area with a sauna and an upper rooftop lounge featuring great views. The gym is well-equipped but extremely compact. Rooms are a good size and impressively quiet given the busy surroundings. Staff throughout the hotel, including laundry services, were consistently friendly and helpful. The breakfast buffet was average, and the bar and restaurant offered nice views with a menu that was just okay. Afternoon tea was a thoughtful touch, though not the strongest execution. The biggest inconvenience was the hotel’s single elevator, which often resulted in delays. Overall, Au Lac Legend provides strong value through its excellent location, warm service, and comfortable rooms—despite a few limitations in its amenities and dining.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
White Lotus Hue Hotel
Hue

White Lotus Hue Hotel is well-situated within easy walking distance of Hue’s lively tourist area—surrounded by restaurants, cafes, shops, clubs, the waterfront, and the iconic Truong Tien Bridge. The property shines in its amenities, especially the impressive pool area and what may be the largest, most well-equipped hotel gym I’ve ever seen, complete with an unexpected outdoor mini golf practice range. Staff throughout the hotel, including laundry services, were friendly and accommodating, and the breakfast buffet offered a generous and varied spread. The bar and restaurant boast beautiful views with a menu that’s decent, though not remarkable. Rooms, however, felt a bit small, and the open bathroom concept—with the combined toilet/shower and a raised water threshold—was not ideal and proved easy to trip over. Overall, White Lotus Hue delivers strong value with excellent facilities and service, even if the room layout isn’t for everyone.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hoi An Golden Holiday Hotel & Spa
Hoi An

Hoi An Golden Holiday Hotel & Spa is an excellent choice for travelers who want comfort, convenience, and genuine Vietnamese hospitality just outside the bustling heart of Ancient Town. Its location strikes a great balance—close enough for an easy walk to the main attractions, yet slightly removed from the crowds. Rooms & Comfort The rooms were a standout surprise. Spacious, beautifully designed, and far more luxurious than expected, they offered a relaxing retreat after a day of exploring Hoi An’s lantern-lit streets. Service & Staff The staff deserves special mention. Service was consistently warm, attentive, and thoughtful, creating a welcoming atmosphere from the moment we arrived. Whether arranging transport or providing recommendations, the team went above and beyond. Surroundings & Noise Considerations One thing to note is the large Bia Hoi establishment located right next to the hotel. It’s a lively spot popular with locals for cheap beer and open spit-roasted goat—a fun and authentic experience if you’re in the mood. However, the noise from the crowds can carry into the night, which may impact light sleepers. Overall Hoi An Golden Holiday Hotel & Spa delivers a high level of comfort and service at a great value. If you don’t mind a bit of nighttime noise—or plan to join the festivities yourself—it’s a fantastic base for exploring Hoi An.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Dragon Legend Cruise
Hon Gai

Review: Dragon Legend 3-Day, 2-Night Cruise Experience We joined the Dragon Legend cruise directly from Ha Long Bay, though the company also offers convenient pick-up and drop-off options from Hanoi—including a village tour and traditional water puppet show on Day 3—for those wanting a more curated, all-inclusive experience. Check-In & First Impressions: The starting point was serviceable but could use improvements. Amenities were limited while waiting to board, and the check-in process felt awkward at times. Staff called out last names and room numbers in front of the entire group, along with announcing anyone who still had an outstanding balance to pay before boarding—something that could easily be handled more discreetly. Cabins & Comfort: Once on board, the rooms were a highlight. They were remarkably spacious, clean, and offered a comfortable retreat between activities. Dining Experience: Meals were generally enjoyable, with breakfast and the farewell lunch offered buffet-style. All other meals were served family-style, which works well for groups but may feel restrictive for some. That said, the staff is very accommodating and will gladly provide additional portions upon request. Activities & Onboard Programming: For a multi-day cruise, the activities could use some enhancement. The programming felt repetitive—especially if you choose not to kayak both days—leaving some downtime that wasn’t optimally filled. The spa, however, was a pleasant surprise; the therapists were excellent and well worth booking during the trip. Facilities & Common Areas: While the cabins and spa shine, other areas of the boat fall short. The pool area lacked appeal, and the upper lounge deck also felt underwhelming and outdated given the otherwise premium experience Dragon Legend aims to deliver. Disembarkation: Unfortunately, the final experience didn’t end on a strong note. Shuttles that were supposed to take passengers from the pier back to the main terminal never arrived, leaving everyone to walk the distance instead. Luggage retrieval was also slow, with bags taking quite a while to reach the terminal’s baggage claim area. Overall: Dragon Legend provides a comfortable and scenic cruise with standout cabins and excellent spa services. Staff is extremely friendly and welcoming. However, there’s room for improvement in the check-in process, onboard programming, and disembarkation logistics. With a few refinements, the experience could easily match the beauty of the landscape it sails through.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Garden View Court Suites

Garden View Court Suites offers an ideal location in the former District 1, with beautiful views overlooking the Independence Palace and easy walking access to many of Ho Chi Minh City’s top attractions. The service stands out immediately—every staff member is warm, friendly, and genuinely attentive, making the stay feel welcoming from start to finish. While the pool and gym area are pleasant, the presentation via their website photos creates an expectation of greater luxury than what's actually offered. The breakfast buffet is a pleasant highlight, featuring a generous spread of options including an egg station and a comforting pho station. While the suites are spacious and impeccably clean, they do feel a bit dated and reflect more of a mid-tier extended stay hotel. Overall, it’s a comfortable, well-situated choice with standout service and great value.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Hanoi - Da Sy knife making village
Hanoi - Da Sy knife making village
Hanoi

We spent an unforgettable morning in Da Sy learning how to craft our very own knives, and the experience was incredibly rewarding. While the metal is pre-stamped and modern grinding tools help speed up the process, it’s completely reasonable—and impressive—to leave with a finished knife in just half a day. The hands-on portion was absolutely the highlight. From shaping to grinding and refining, we got to be involved in each step, guided by skilled artisans who made the process both safe and engaging. Feeling the weight of a knife you helped create is surprisingly satisfying, and it offered a fascinating window into the craft that Da Sy is known for. Overall, it was a very cool and unique experience—highly recommended for anyone interested in craftsmanship or simply looking for something different to do near Hanoi.

Quality of Experience
Guides, Drivers and Staff
Transport
Hanoi hidden heritage - Street food on foot tour
Hanoi hidden heritage - Street food on foot tour
Hanoi

Our full-day Hidden Heritage and Old Quarter Street Food Tour in Hanoi was unforgettable, thanks entirely to our amazing guide, Ms. Linh—truly the best we could’ve asked for. She took us to an impressive variety of truly local establishments, the kind you’d never find on your own, each stop offering a deeper look into Hanoi’s everyday flavors and culture. Along the way, we experienced the city exactly as locals do—from sipping lime tea and snacking on sunflower seeds on tiny plastic stools in the shadow of St. Joseph’s Cathedral to enjoying beers and small bites on Train Street as the train rumbled past just feet away. Beyond the food, Ms. Linh brought Hanoi’s heritage to life with her passion, depth of knowledge, and engaging storytelling at every historical stop. The day was the perfect blend of history, culture, and street food adventure, and it left us with a true appreciation of the soul of Hanoi.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Ancient Town Walking with Street Food Tasting
Ancient Town Walking with Street Food Tasting
Hoi An

Our walking tour of Hoi An Ancient Town was the perfect blend of culture, history, and incredible eats. Before the tour even began, our guide brought us to one of Hoi An’s highly recommended tailor shops—one of the many the city is famous for—where we were able to get custom suits and dress shirts made with impressive speed and craftsmanship. From there, we explored the heart of Ancient Town, stopping at beautifully preserved Chinese cultural assembly halls and crossing the iconic Japanese Bridge. Along the way, we sampled a fantastic lineup of local specialties, including banh mi, coconut coffee, Mi Quang, and the uniquely Hoi An dish, Cao Lau. Although a couple of the destinations were clearly geared towards tourists, each stop offered a deeper appreciation of the Hoi An influenced flavors and stories behind the food. The tour wrapped up perfectly timed for us to stay and experience Hoi An’s magical transformation at night, when lanterns illuminate the streets and the famous night market comes alive. It was a memorable, immersive way to experience the charm and culinary richness of Hoi An.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
A day trip to the fertile Mekong delta, Ben Tre
A day trip to the fertile Mekong delta, Ben Tre
Ho Chi Minh City

Our full-day Mekong Delta tour from Ho Chi Minh City offered a rich blend of culture, scenery, and hands-on learning, supported by a private driver, boat, and knowledgeable guide. The stops at a coconut brick factory and a coconut candy production shop provided fascinating insight into local craftsmanship and traditions. A visit to a nearby village added to the experience with a relaxed lunch and opportunities to shop from local vendors. While the overall day was engaging and educational, a couple of the stops clearly catered to large tour groups, which made some moments feel overly staged. Still, the mix of river exploration, cultural learning, and village life made the journey a meaningful way to experience the Mekong Delta.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hanoi - Ha Long Bay - Bai Tu Long Bay with Dragon Legend Cruise
Hanoi - Ha Long Bay - Bai Tu Long Bay with Dragon Legend Cruise
Vietnam

We joined the Dragon Legend cruise directly from Ha Long Bay, though the company also offers convenient pick-up and drop-off options from Hanoi—including a village tour and traditional water puppet show on Day 3—for those wanting a more curated, all-inclusive experience. Check-In & First Impressions: The starting point was serviceable but could use improvements. Amenities were limited while waiting to board, and the check-in process felt awkward at times. Staff called out last names and room numbers in front of the entire group, along with announcing anyone who still had an outstanding balance to pay before boarding—something that could easily be handled more discreetly. Cabins & Comfort: Once on board, the rooms were a highlight. They were remarkably spacious, clean, and offered a comfortable retreat between activities. Dining Experience: Meals were generally enjoyable, with breakfast and the farewell lunch offered buffet-style. All other meals were served family-style, which works well for groups but may feel restrictive for some. That said, the staff is very accommodating and will gladly provide additional portions upon request. Activities & Onboard Programming: For a multi-day cruise, the activities could use some enhancement. The programming felt repetitive—especially if you choose not to kayak both days—leaving some downtime that wasn’t optimally filled. The spa, however, was a pleasant surprise; the therapists were excellent and well worth booking during the trip. Facilities & Common Areas: While the cabins and spa shine, other areas of the boat fall short. The pool area lacked appeal, and the upper lounge deck also felt underwhelming and outdated given the otherwise premium experience Dragon Legend aims to deliver. Disembarkation: Unfortunately, the final experience didn’t end on a strong note. Shuttles that were supposed to take passengers from the pier back to the main terminal never arrived, leaving everyone to walk the distance instead. Luggage retrieval was also slow, with bags taking quite a while to reach the terminal’s baggage claim area. Overall: Dragon Legend provides a comfortable and scenic cruise with standout cabins and excellent spa services. Staff is extremely friendly and welcoming. However, there’s room for improvement in the check-in process, onboard programming, and disembarkation logistics. With a few refinements, the experience could easily match the beauty of the landscape it sails through.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Da Nang - Fly to Phu Quoc
Vietnam

If flying VietJet, highly suggest flying business class. The Skyboss status had its own private check-in desk, its own security line, priority boarding and deplaning with private shuttle (if not connected via jetway). For any checked bags, they're ensured to be off-loaded first. You also get a meal onboard no matter how short the flight. If traveling during peak tourist season, this upgrade is definitely worth it. Vietnam Airlines does have their own check-in lounge in the bigger airports.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hanoi - Fly to Hue
Hanoi - Fly to Hue
Vietnam

If flying VietJet, highly suggest flying business class. The Skyboss status had its own private check-in desk, its own security line, priority boarding and deplaning with private shuttle (if not connected via jetway). For any checked bags, they're ensured to be off-loaded first. You also get a meal onboard no matter how short the flight. If traveling during peak tourist season, this upgrade is definitely worth it. Vietnam Airlines does have their own check-in lounge in the bigger airports.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Ho Chi Minh City - Cu Chi tunnels - Street food by vespa (private)
Ho Chi Minh City - Cu Chi tunnels - Street food by vespa (private)
Ho Chi Minh City

A full day in and around Ho Chi Minh City offered two unforgettable experiences that I’d recommend to anyone looking to truly understand the city’s past and present. The Cu Chi Tunnels were absolutely worth the visit—especially for anyone interested in war history. Exploring the underground tunnels provides eye-opening context to the Vietnam War, and for an additional cost, the on-site shooting range even allows you to try Vietnam War–era weaponry, adding an immersive (and adrenaline-filled) element to the tour. In complete contrast, the evening Vespa street food tour was an electric and delightful way to experience the city’s modern-day culture. Riding on the back of a scooter through Saigon’s bustling traffic is an experience in itself—made stress-free thanks to skilled local drivers who handle the chaos effortlessly. Our guide, Heidi, originally planned a mix of bars and restaurants, but once we mentioned we wanted to focus on authentic local delicacies, she immediately adapted the itinerary. What followed was an incredible culinary journey through hidden gems and street-side favorites across the city—an experience that felt both personal and perfectly curated. Together, these two tours offered a powerful blend of history, adventure, and culture—making it a standout day in Ho Chi Minh City.

Quality of Experience
Food
Guides, Drivers and Staff
Nhat was a very good guide. His English skills was good but his passion and knowledge of Vietnamese history kept us engaged throughout the tour.
Transport
HCM City arrival - Transfer to your hotel
HCM City arrival - Transfer to your hotel
Ho Chi Minh City

The driver was very friendly and professional. He was waiting outside of baggage claim with printed name sign. I arrived around 11pm so it was great to have this stress-free experience to get to my hotel in HCM.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Camellia Nguyen
Camellia
Camellia Nguyen
Local specialist in Hanoi | Replied on Dec 03, 2025

Dear Wesley,

Thank you so much for your wonderful feedback! I'm truly happy to hear that your trip through Vietnam went smoothly and that you felt well taken care of throughout your journey. It was a pleasure assisting you, and I’m glad our team - especially Thuy, Heidi and Ms. Linh - helped make your experience memorable, even during the unexpected flooding.

Thank you again for choosing to travel with us. I hope to welcome you back to Vietnam someday!

Warm regards,
Camellia

Doris made our trip such a special experience that we will never forget
Vietnam | Nov 19 - Nov 29, 2025

Shelby
Shelby S.
Los Angeles, CA | Reviewed on Dec 01, 2025
Doris did such a great job planning our trip. She put us as the most wonderful hotels, paired us with great guides who knew the city well & went above & beyond to make our trip a wonderful experience. We felt so cared for and had awesome communication all the way through. I highly recommend Doris. Read more

Doris did such a great job planning our trip. She put us as the most wonderful hotels, paired us with great guides who knew the city well & went above & beyond to make our trip a wonderful experience. We felt so cared for and had awesome communication all the way through. I highly recommend Doris.

Hotel Reviews
Peridot Grand Luxury Boutique Hotel
Hanoi
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ibis Saigon Airport

It was helpful to be so close to the airport but the place itself is no frills.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Park Hyatt Saigon
Ho Chi Minh City
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Sai Gon city sightseeing
Sai Gon city sightseeing
Ho Chi Minh City

Loved our guide so much. He had such a great personality & we learned so much from him

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Doris Bui

Doris did an amazing job Our trip was seaml...
Vietnam | Nov 19 - Nov 29, 2025

J
John S.
Chicago, IL | Reviewed on Nov 30, 2025

Doris did an amazing job Our trip was seamless. She worked with us at every step in planning the trip

Local specialist: Doris Bui

Our guides Phil, Ricky, Victor, and Duong did...
Vietnam | Nov 1 - Nov 17, 2025

Roy
Roy O.
Seattle, WA | Reviewed on Nov 24, 2025
Our guides Phil, Ricky, Victor, and Duong did a great job. All the drivers did good too. Lucy helped a lot with my Visa application error. We would be happy to use Kimkim to help plan our return trip to Vietnam. Read more

Our guides Phil, Ricky, Victor, and Duong did a great job. All the drivers did good too. Lucy helped a lot with my Visa application error. We would be happy to use Kimkim to help plan our return trip to Vietnam.

Hotel Reviews
Silverland Mây Hotel

Unluckily there was construction going on in front of hotel, completely out of their control, but it did take away from the general atmosphere

Authenticity & Character
Very French, not what I would call Authentic for Saigon, but very pleasant.
Location
Easy access
Staff
Very attentive
Cleanliness & Comfort
The bath tube arraignment was strange, cumbersome to get in and out of
Tu Lan Lodge
Phong Nha

All the staff at the hotel were very attentive and happy. The hot water did not last very long for a shower.

Authenticity & Character
It was More modern which is fine, I don’t think they were going for authentic.
Location
Quite
Staff
Cleanliness & Comfort
Hot water didn’t last very long for a shower
Local specialist: Lucy Do

Hien did a great job planning our trip. From ...
Vietnam | Oct 31 - Nov 15, 2025

Gail
Gail K.
Chicago, IL | Reviewed on Nov 17, 2025
Hien did a great job planning our trip. From the accommodations, guide, and transportation it was flawless. When we had to make alternate plans because of the typhoon, we did not have to worry. Hien worked behind the scenes to find a new location, accomodations, and itinerary for us. We couldn’t be more happy with our experience. We will recommend KimKim to others! Read more

Hien did a great job planning our trip. From the accommodations, guide, and transportation it was flawless. When we had to make alternate plans because of the typhoon, we did not have to worry. Hien worked behind the scenes to find a new location, accomodations, and itinerary for us. We couldn’t be more happy with our experience. We will recommend KimKim to others!

Hotel Reviews
Coco Riverside Lodge
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Silverland Min Hotel
Ho Chi Minh City
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Anja Beach Resort & Spa Phu Quoc

Loved our time here, very relaxing!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sena Cruise
Ha Long
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Nan House Tam coc

Wished we could have stayed longer

Authenticity & Character
Location
I
Staff
Cleanliness & Comfort
Golden Amour Hotel

The staff was very helpful!

Authenticity & Character
Location
Located close to many sites
Staff
Cleanliness & Comfort
Local specialist: Hien Do
Hien
Hien Do
Local specialist in Vietnam | Replied on Dec 08, 2025

Dear Gail,

Thank you so much for sharing your experience.

We are so glad to know that you have enjoyed your trip to Vietnam with your friend and that everything went smoothly except for the storm in the central. It was a big pleasure for us to organize your holiday.

Thank you again for trusting our company, and we hope to see you again!

With my best regards from Vietnam,
Hien

Lifetime trip
Vietnam | Nov 4 - Nov 14, 2025

Dennis
Dennis H.
Dyker Heights, NY | Reviewed on Nov 16, 2025
Ashley was with me every step of the way as this was a trip that was planned almost three years in the making as life kept lifing. Ashley was patient, and we collaborated on an excellent vietnam trip with no blips. I will use her again Read more

Ashley was with me every step of the way as this was a trip that was planned almost three years in the making as life kept lifing. Ashley was patient, and we collaborated on an excellent vietnam trip with no blips. I will use her again

Hotel Reviews
Hotel Novotel Ha Long Bay
Authenticity & Character
Location
K
Staff
Cleanliness & Comfort
Amazing Sapa
Sa Pa

Great staff, room was a little Old but great views

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Northern Charm Hotel

Staff was great and in the heart of district 1. Everything was in walking distance

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Capella Cruise
Halong

This was such a great experience for a cruise, staff was really helpful and hospitable, rooms were to die for

Authenticity & Character
Location
M
Staff
Cleanliness & Comfort
La Siesta Classic Ma May
Hanoi

Excellent hotel and staff, with a french vibe. Food was great, location was perfect for me

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Walk To The Love Waterfall  And Heaven Gate
Walk To The Love Waterfall And Heaven Gate
Sapa
Quality of Experience
Guides, Drivers and Staff
Transport
Hanoi Street Food Walking Tour
Hanoi Street Food Walking Tour
Hanoi

Only bad thing was that i could not finish the food

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Cu Chi Tunnels & Ho Chi Minh City Tour
Cu Chi Tunnels & Ho Chi Minh City Tour
Ho Chi Minh City

Great information of the past, got to do shooting range

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Ashley Nguyen
Ashley
Ashley Nguyen
Local specialist in Hanoi | Replied on Nov 29, 2025

Dear Dennis,

Thank you very much for taking the time to share your wonderful feedback!

I understand that planning a trip over nearly three years, especially with life's unpredictable moments, requires immense patience, and I truly appreciate your trust and collaborative approach throughout the process. I'm delighted that your Vietnam trip was seamless and excellent.

I look forward to assisting you with future travel plans!

Love,
Ashley

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