Minah Trinh

Dear Christopher
Thank you so much for your kind review and for taking the time to share your feedback. I'm so happy to hear that you had a wonderful time exploring Thailand and that you enjoyed your overall experience.

I understand your concern about the amount of time spent commuting. Since the destinations in your itinerary are quite far apart, we did our best to optimize the route and minimize travel time while still including all of the highlights. Unfortunately, some longer drives were unavoidable due to the distances between the destinations.

Thank you again for your valuable feedback. We truly appreciate your comments and hope to have the opportunity to welcome you back for another memorable journey in the future.
Minah

Thank you so much for your wonderful review. It truly means a lot to our team.
We are delighted to hear that your dream trip turned out to be such a perfect experience. Knowing that you felt safe, well taken care of, and enjoyed every part of the journey is the greatest reward for us.
Your kind words about our guides and the entire team are greatly appreciated. They are passionate about what they do, and they will be very happy to know that their efforts helped make your trip special.
Thank you again for trusting us with your trip to Thailand. We are so happy that the country left such a beautiful impression on you. We hope to have the pleasure of welcoming you again for another adventure in Southeast Asia in the future.

Warm regards,
Minah

Thank you so much for your wonderful review!

We’re absolutely delighted to hear that your trip to Bangkok and Phuket was such a memorable introduction to Thailand. It’s great to know that the itinerary matched your timelines and preferences while still covering the highlights in both destinations.
Monica will be so happy to hear your kind words! She truly loves sharing not only the iconic sights but also the rich local food scene, so it means a lot that this stood out to you.
It truly means a lot that this was your second KimKim trip and that you’re big fans! We would be honored to help you plan your next adventure whenever you’re ready
Minah

Dear Limor,

Firstly, I’m so grateful for your feedback, and I know you had a great time with us in Thailand and with all the excursions we prepared for you. It seems that the issues you experienced were related to logistics rather than the excursions themselves. However, I would like to clarify some points below, and I hope you will look back at your vacation and our communication.

I am a travel consultant from PrestiGo Asia – a local tour operator on Kimkim. This means that all activities and pick-ups were operated directly by our local team at PrestiGo Asia.

Looking back at your trip, which started on January 19th, we sent you all documents on January 6th, including the itinerary vouchers for each day, domestic flight details, advice about meeting points, instructions on how to meet our staff at the airport, and three WhatsApp contact numbers (hotline, operator, etc.). However, it seems you did not read or refer to these documents during the tour, even though they were sent to you in advance.

I would like to clarify this further so you and other travelers can understand. In Thailand, at all major airports, welcome boards must be held at a designated meeting point behind the barrier. Travelers need to go to that specific meeting point and look for the sign with their name. Our staff are there to assist you. This is the standard procedure at large airports in Thailand and is not difficult to find.

Regarding communication, the main issue was that you did not read our messages with the contact numbers during the tour. Our team was always available on WhatsApp to assist you, as sometimes emails on the Kimkim platform can be missed, especially on weekends. Please note that we sent you three contact numbers, but you did not reach out to any of them.

Afterward, I realized that you did not open our confirmation voucher, which included the pickup times and the daily itinerary. You were confused about the itinerary in Khao Sok because when you changed the accommodation, the trekking activity was replaced. However, once we received your message and understood that you were unaware of the change, we immediately offered to arrange the trekking tour for you without any problem. But you mentioned that you were too tired and did not want to do the trekking. I was quite sad to receive that response.

Regarding the Krabi activities, if you felt that some activities were a waste of time, for example Emerald Pool, we understand. We have been there ourselves and also feel disappointed because it is simply a natural pool that can be very crowded.

Overall, we were a bit disappointed to receive a 3-star rating, as we truly put a lot of effort into preparing your trip and provided all information 15 days in advance. However, we respect your opinion and understand that your experience may have felt different from our expectations, especially regarding communication. I have already informed my team about this situation and we have carefully noted all the details so we can improve our process and serve our future guests even better.

Your feedback is very important to us, and we would be happy to welcome you back to Thailand in the future.

Minah

Thank you so much for your lovely review!

We’re absolutely delighted to hear you had such a wonderful experience with your private guide, Gipsey, in Bangkok. She truly is a gem, and we’re so happy to know she took great care of you and made your time both informative and memorable.

We’d love to help you plan your next adventure anytime. 🌴✨

Thank you for your feedback. We’re very glad to hear you were happy with the planning, organization, and punctuality, and that you were able to make the most of your time in Bangkok and Phuket.
We also appreciate your feedback regarding the early pickup times. While we sometimes schedule early departures to help guests avoid traffic or crowds

Thank you again for taking the time to provide detailed feedback. It helps us improve and ensures we deliver better experiences in the future. We truly appreciate you traveling with us and hope to have the opportunity to create an even smoother experience for you next time.

Thank you so much for your incredibly kind words! 💛

We’re absolutely thrilled to hear that your trip was a dream experience for your family. Knowing that we were able to ease your anxieties and create a smooth, thoughtful journey — especially when traveling with kids — truly means the world to us.

It’s wonderful to hear that the drivers made you feel safe and well cared for, and that the hotels matched exactly what you were hoping for in terms of comfort and location. We love tailoring trips to each family’s needs, so we’re especially happy that the balance of one temple day and the cooking class turned out perfectly — and that the cooking class became such a highlight!

We’ll be sure to pass your kind words along to Deedee in Phuket. She’ll be so happy to know she made such a positive impact and was there for you when you needed support.

Thank you again for trusting us with such a special family adventure. We would be absolutely delighted to help you plan your next journey whenever you’re ready!

Dear Lars
Thank you so much for your lovely review! I’m really happy to hear that you enjoyed the itinerary, the hotel selections, and the overall organization of your trip. It was a pleasure helping you discover places like Khao Sok National Park and Koh Yao Noi. Thank you for your trust, and I hope to help you plan another amazing journey in the future.

Warm regards,
Minah

Dear Michelle
Thank you so much for sharing your experience with us! We’re truly happy to hear that your first time using a travel agency turned into such a positive and memorable journey. I will be delighted to know that my planning and attention to your priorities helped create the perfect 11-day trip across Thailand.

We’re glad you could relax and enjoy every moment while we took care of the flights, hotels, transportation, and excursions. Thank you for trusting us with your vacation—it was our pleasure to assist you, and we hope to welcome you back for another adventure in the future.

Warm regards,