Kimkim Trip Reviews

My wife and I had for years dreamed of a trip to England to see our favorite football clubs (Arsenal for me and Liverpool for her) play. On a whim earlier this year, I went ahead and booked our flights for a sixteen day trip in October to cover the dates when Premier and Champions League games were being played, figuring we would be able to secure hospitality tickets to see one or both teams play once the fixtures were released in the summer. We also wanted to see much more of England than just Liverpool and London, including some of the countryside and areas between the cities.

I literally had no idea how to get started in planning such an ambitious journey, so I started doing some research. KimKim was one of the one of the companies that kept coming up in my research with near universal positive reviews, so I contacted them to see what they could setup for us. I gave them the dates of our flights, our goals for the trip and a rough outline of what we wanted to see/experience.

Our England travel specialist, Carolyn Ransome, contacted us the next day and we proceeded to sketch out a rough outline of our trip. We eventually decided on a trip plan beginning/ending in London with Stonehenge, Bath, the Cotswolds and Liverpool in between.

Carolyn was very thorough and diligent in assessing our needs and preferences while sketching out the details of our trip. This included our desires regarding accommodations, travel around England and sites to see/experience. Since it was a few months before I would know if/when we could secure tickets to the football matches, we left a rough outline of our trip in place to be finalized in summer.

After I was able to secure tickets to see our teams play and we had those dates set, I contacted Carolyn again and she set out planning our trip in detail. This turned out to be an ambitious undertaking beginning with the first 2 nights in London, renting a car to drive to Stonehenge and onto Bath, then to the Cotswolds and on to Liverpool, returning by train to London for the last 6 nights of our trip. Carolyn literally planned the entire trip for us, including all accommodations, car hire, train tickets and private transport pickups when needed at several points during our journey. She also arranged for our Stonehenge tickets, private Blue Badge tours in London for us to see the sites while there as well as securing tickets for the London Eye and a boat trip on the canal from Little Venice to Camden.

Once we paid and secured all our reservations, Brandon Williams of Routescape joined our trip as the Travel Care Executice to manage various aspects of the final details. He was very responsive throughout to my many questions and requests throughout the final stages of our planning. He sent us documents regarding travel practicalities, restaurant recommendations and even had a video meeting with us on the eve of our trip to answer any final questions/concerns. About 2 weeks before our trip he also sent us all the necessary trip documents including various tickets, accommodation confirmations and
contact numbers.

We’ve just returned from our dream trip and I must say the planning and execution of it was pretty much flawless thanks to Carolyn and Brandon. Only negatives I can think of were minor issues with our accommodations in Bath and one restaurant recommendation that was below our expectations.

Highlights of our trip included the games at Anfield and Emirates (our teams won both matches!), seeing and driving through the English countryside (Stonehenge, Cotswolds), canal walk in Bath and of course our Blue Badge tours in London. A very special shout out to our phenomenal Blue Badge guide, Sue Sturges. She was amazing.

I highly recommend KimKim for anyone contemplating an ambitious trip such as ours and will definitely consider using them again in the future.

Hotel Reviews

Native Kings Wardrobe, St Pauls

London

Fantastic place to stay. Nice roomy apartments, very comfortable. Great location just a 2 minute walk from St. Paul’s Cathedral and the Thames. Short walks with quick access to Blackfriars and St. Paul’s underground entries. Excellent and very responsive staff. Would definitely stay here again.

Authenticity & Character

Location

Perfectly situated for quick underground access. Close to St Paul’s and the Tube.

Staff

Very friendly and responsive to any requests.

Cleanliness & Comfort

It felt like our home away from home while in London.

No. 15 by Guesthouse

Bath

We were very disappointed in our room (Henrietta Jr Suite). The sitting area for the room was a tiny area between the bed and bathroom and was not a comfortable area to sit down nor relax. The floor was slanted and there was a step off between the bedroom and sitting area we frequently would trip over. Also, the bed was not a king size as requested. Certainly not a suite room in the traditional sense one could relax in for a few hours after a day touring. I had the feeling they had better rooms but we didn’t inquire further as we were only there for 2 nights and they appeared to be full.

Authenticity & Character

Historic building with very nice restaurant and bar areas.

Location

Central location with good walking access to most all of the areas we visited in Bath. Henrietta Park out the back door was nice for a quick relaxing stroll.

Staff

Very nice and responsive.

Cleanliness & Comfort

Room was clean but the suite we had was well below our expectations and frankly not comfortable at all.

The Lygon Arms

Broadway

Our nicest room and stay of the entire trip. Luxurious and historic hotel We stayed in the Gordon Russell suite and it was amazing. Would definitely stay here again if in the area.

Authenticity & Character

Historic hotel and setting updated for modern comfort. The bar and sitting areas as well as the restaurant we had breakfast in were beautiful.

Location

Great access to most of the areas in Cotswolds.

Staff

Perfect in every sense of the word.

Cleanliness & Comfort

The suite we stayed in (Gordon Russell Suite) was large and personified comfort. Large sitting room separate from the bedroom as well as and separate entry room. Nice large bathroom with all the creature comforts.

Hope Street Hotel

Liverpool

Very nice room (we had a studio suite). Separate sleeping and sitting areas which suited us perfectly. Comfortable bed. Nice modern upscale atmosphere.

Authenticity & Character

Upscale modern decor.

Location

Was abit removed from the central city areas of Liverpool (docks and city center), so we usually had to take an uber when we wanted to go anywhere.

Staff

Very helpful. Handled our 6 days of laundry we needed done upon arrival promptly and without issue. Very responsive to all our requests.

Cleanliness & Comfort

Comfortable bed. Only negative was the couch in the sitting area was abit hard and not comfortable to sit in for any period of time.

Activity Reviews

Half Day London Blue Badge Guide

London

Simply amazing. Personalized touring with exclusive access and insights. Our guide Sue Sturges was phenomenal. Would love to do more if these in the future if the opportunity presents itself.

Quality of Experience

Detailed tailored and personal touring.

Guides, Drivers and Staff

Sue was perfect for us and we quickly established a wonderful rapport with her. Would request her again for all of our tours if possible.

Little Venice to Camden Market Canal Cruise

London

We did the London Waterbus tour. Boat was covered with windows and the visibility of sights along the canal was very limited. I understand on a rainy day this type of boat might be preferable but frankly we couldn’t really see much of what was talked about on our ride.

Stonehenge Entry

Salisbury

Great to see on of England’s iconic attractions in person. Would’ve been even better to have had the opportunity for one of the personal dawn or dusk tours where you can walk among the stones (they weren’t holding those tours the month we were there, unfortunately). The posters around the perimeter encouraging and showing visitors how to take wacky photos seemed weird to me and spoiled our immersion in this iconic area.

St Paul's Cathedral Entry

London

Absolutely beautiful. Would do this again whenever in London.

Afternoon Tea & Roman Baths Visit

Bath

The tea was nice and checked our box for doing an afternoon tea experience. Would probably prefer doing a less formal structured tea in the future in another location though. The music they provided was good and provided the atmosphere for what they were trying to achieve. The Baths tour was interesting if nothing more than the historic context and seeing the ruins. The walkthrough was well planned a laid out perfectly. Nice to see these once but don’t feel the need to do it again.

Tower of London Entry Tickets

London

Must see experience. One of the highlights of our trip made even more special by our Blue Badge guide, Sue Sturges. The jewels, ravens and Beefeaters stood out here to us. Would probably go again if possible and had the time.

West End Show

London

Moulin Rouge at Piccadilly Theatre. Fantastic show, set and cast. Would’ve like to have seen more shows in London if we’d had the time.

Westminster Abbey with a Blue Badge Guide

London

Must do experience at least once for everyone. Blue badge guided tour made this all the more memorable. We preferred St Paul’s due to its beauty but the history here is unsurpassed.

The Churchill War Rooms Entry Tickets

London

Would recommend for anyone interested in Churchill and the history of England and WW II. It was crowded when we went so visibility was limited for certain areas and it was abit cramped with all of the crowds.

Emanuela did an amazing job in planning our trip to Iceland. She gave us an initial itinerary, which we tweaked to fit exactly what we wanted. She was easy to work with and very attentive to all our needs. She was in contact with us while we were in Iceland, to make sure everything was going well. We did have to rearrange one event and she took care of that for us! Her responses were always very quick! I would highly recommend Emanuela and her company!

The bus trip in Oslo was great! We liked the private guides in Bergen and Svolvaer.

Hotel Reviews

Karl Johan Hotel

Oslo

Breakfast was amazing - in selection and quality. Lovely enclosed glass area.

Authenticity & Character

Location

Staff

The front desk staff were so helpful and accommodating. Went above and beyond!

Cleanliness & Comfort

Flåmsbrygga Hotel

Flåm

So charming!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Home Hotel Bryggen

Bergen

Lovely room overlooking the water. Breakfast and dinner very much self-serve.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel 1904

Ålesund

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Svinøya Rorbuer

Svolvær

Spread out with walking to cottage taking a while. Staff were so very helpful, helping with large luggage. Loved the sauna! Since it was midday I had it to myself! It was like our own little home! Living and dining space, fridge and all. Quite a walk to city center- used a taxi a few times.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Drive to Geiranger via Trollstigen

Norway

This wasn’t possible due to roadworks. Wish we knew in advance, especially since our original cruise was cancelled. We ended up taking the Atlantic coastal road. Gorgeous! The downside was with the car. Nice car but neither of us had ever driven an electric car. Had a problem with refueling. Don’t know if the problem was with us or the car!?

Ægir Viking Meal Experience

Norway

This was a highlight of our trip! The atmosphere, quality of food and drink was superb! Went to bar afterwards and had a grand evening meeting people!

Quality of Experience

Private Lofoten Sightseeing Trip

Svolvær

Everything about this place was phenomenal! Loved the other islands and getting a sense of how people lived and survived.

Quality of Experience

Guides, Drivers and Staff

Transport

Northern Lights Chase

Svolvær

This was special since we saw phenomenal northern lights! We had the driver to ourselves as a group cancelled. He was a real aficionado of the lights and had been doing it for a lifetime!we were lucky to have seen the lights the night of our arrival as well.

Quality of Experience

Guides, Drivers and Staff

Transport

Depart Norway

Norway

The problem was with the airport personnel, insisting I needed a visa to enter Ireland and wasn’t going to let me board! Whatever guidelines I showed him online meant nothing I convinced him to let me fly to Bodo where a helpful staff person resolved it. It was a great inconvenience involving rechecking bags and going through security again. I hope he was corrected on this!

Quality of Experience

Panoramic City Highlights by Bus

Oslo

Especially loved the sculpture gardens and the ski jump.

Quality of Experience

Guides, Drivers and Staff

Transport

Private Bergen City Walk

Bergen

Quality of Experience

Guides, Drivers and Staff

Trollfjord Cruise by Electric Boat

Svolvær

One of my outstanding favorites! Boat guides were engaging and knowledgeable. Cruise was a photographer’s dream!

Quality of Experience

Visit the Gol Stave Church (Norwegian Museum of Cultural History - Tickets not included)

Oslo

Did not do this. Went to another museum instead.

Quality of Experience

In

Drive the Atlantic Ocean Road

Norway

Quality of Experience

We were very pleased with the kimkim group and all of the preparation for our fantastic first trip to Norway.
Alex was so enthusiatic, a good communicator and very knowledgable ! A well planned trip was put together with choice accommodations, transportation and a well thought out itinterary.

Hanyn was our guide. He was fantastic. We went from Tangier to Chefchouen, Fes,,,Merzouga...Ait Benhaddou,,,Marrakesh,,,Casablanca

Hotel Reviews

Taj Chefchoaune Luxury Hotel and Spa

Chefchaoun

Hotel was clean and beautiful. The breakfast was amazing. Lot's of choices

Authenticity & Character

Moroccan decorations

Location

Staff

Breakfast staff was so helpful

Cleanliness & Comfort

room was spacious and beautiful

Palais Faraj Suites & Spa

Fès

This was on of my favorites. Very different and unique. The dinner and breakfast were so good

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Desert Luxury Camp Erg Chebbi

Merzouga

So much fun to sleep in a tent in the Sarah desert. The camp was first rate and the food was delicious

Authenticity & Character

Location

Staff

The staff was so helpful

Cleanliness & Comfort

Beds were great

Le Berbere Palace

Ouarzazate

This hotel was so awesome. We wish we could have stayed two nights. The dinner and breakfast were so good. Bed very comfortable. Beautiful room and bed

Authenticity & Character

So many fun things to look at in this hotel

Location

Staff

Bell boys were so helpful

Cleanliness & Comfort

Food was delicious. Beds were very comfortable

La Maison Arabe Hotel

Marrakech

This hotel/Riad was unbelievable...The breakfast was the best. Omelettes I've ever had....Location was the best

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Le Casablanca Hotel

Casablanca

The hotel gave us a room that boarder the road. There was a constant stream of cars that kept us awake.

Authenticity & Character

Location

If we had a different room it would have been better

Staff

Cleanliness & Comfort

The carpet in our room. looked dirty

Activity Reviews

Transfer to Fes, Volubilis & Meknes

Morocco

We were picked up at the ferry in Tangier. We thought we would only tour a small portion of Tangier and then head up to Chefchaoun to tour and have a dinner at the hotel. Instead we had to wait for the other guest to arrive. Our son thought he had made arrangements to pick him up on a later flight. Those of us who had arrived early in Tangier were not happy, We felt like we were playing catch up with the rest of tour after the late departure and arrival.

Quality of Experience

Guides, Drivers and Staff

Transport

Guided Tour in Fes

Fes

I want to say that this part of the tour was not our favorite. We feel like we started late trying to make up for the the late arrival to Chefchaouen. We did enjoy the tour and visiting Fes. The Hammam experience was so distasteful and disrespectful. It was not clean... not private...disorganized....and chaotic... and took four hours to provide the service we thought we were getting. Not one person in our group enjoyed it. I had emailed Hakim about this event prior to us coming, I had read bad reviews and did not want a repeat experience for our group. We felt like we were put on display naked in front of the staff and our friends. I would never recommend this establishment again for your company.

Quality of Experience

Don't ever take your clients to that Hammam, Hakim has our full experience in an email, Hakim did provide us with a lovely dinner, show and carriage ride.

Guides, Drivers and Staff

Hanyn grab us food to eat for dinner, since it was after 10pm when we finished

Transport

Our driver stayed later to take us back to the hotel so we did not have to get taxis

Fes to Merzouga Sunset Camel Ride and Overnight in the Desert via Ifrane, Azrou, Midelt & Erfoud

Morocco

This was a long drive, however we knew that it was going to be long. Our tour guide was awesome. He made sure that we stopped for lunch and other stops. I do feel like we should have gotten to the desert 30 mins sooner. The 4x4 that we were in got a flat tire, while we were driving. This delayed out camel ride. I was also under the impression we would ride the camels a bit longer. Otherwise the experience was an unforgettable! A must see and do.

Quality of Experience

Food

Great variety... The bomb fire experience was awesome

Guides, Drivers and Staff

Transport

So fun racing thru the Desert in our 4x4 with the music blarring

Afternoon Guided Tour in Chefchaouen

Morocco

We toured this area in the morning. It was a very cute town

Quality of Experience

Guides, Drivers and Staff

Transport

Afternoon Guided Tour in Casablanca

Morocco

We went to the Mosque only. It was really fascinating. We had dinner at a restaurant that was So So Then we went to our hotel

Quality of Experience

Guides, Drivers and Staff

Transport

Food Tour & Local Gastronomy

Morocco

Hanyn provided us with an extraordinary experience. We tried so many delicious foods. really enjoyed this food tour

Quality of Experience

Guides, Drivers and Staff

Transport

Aït Benhaddou to Marrakech via Tizi n'Tichka Pass & the High Atlas Mountains

Morocco

This was another long drive. However there is only one way in and one way out. The drive was beautiful and we enjoyed the movie set and other stops. Lunch was good and one of our favorites

Quality of Experience

Guides, Drivers and Staff

Transport

Guided Tour in Marrakech

Marrakesh

We all loved Marrakech. I can't think of anything negative to say. The Riad was amazing. The food at the restaurant was so good. The souks were so fun and confusing. the night dinner and entertainment were first class. We loved the carriage ride thru the town. So fun

Quality of Experience

Guides, Drivers and Staff

Transport

Guided Tour of Volubilis

Morocco

This was a great tour of the ruins.

Quality of Experience

Guides, Drivers and Staff

Transport

Traditional Hammam & Massage

Morocco

I have shared this experience with Hakim in detail,. I would NEVER recommend this Hammam establishment to any of your clients. It was awful! Distasteful...Disrespectable. I was so embarrassed that I had suggested this for the group. i was hoping for a wonderful, relaxing experience. We have been to Turkey and had a Hammam spa treatment there and it was so relaxing. Not this! Hakim should share my email that I sent to him. It explain what we went thru in full naked humiliating detail.

Quality of Experience

Guides, Drivers and Staff

Our guide and driver were awesome. The staff probably tried their best/

Transport

Our driver stayed later to drive us back to the hotel, since this experience too far to long 4.5 hours. Taking 3 of us at a time

We were initially unfamiliar with Kimkim, but after reading many positive reviews, we decided to request a plan and quote alongside two other well-known tour operators. From the start, Kimkim stood out.
Our primary contact, Abdel, was remarkably responsive and fast, never keeping us waiting more than 48 hours for an answer. Based on his initial recommendations and our own research, Abdel patiently adjusted our itinerary roughly 15 times until every detail was exactly what we wanted. He was extremely tolerant, flexible, and offered great insights from his experience to help refine our route. Once we finalized the plan, the booking process was seamless and secure.
Upon landing in Morocco, we were met at the airport by our driver, Mustafa, whose contact details had been provided in advance. Mustafa was exceptional—polite, friendly, and eager to make our trip special. Given the long driving distances, good communication was key for us, and Mustafa made it effortless with his strong English and French skills. Beyond his impeccable driving and unwavering commitment to our safety, he shared fascinating stories about the local places, gave thoughtful advice, and helped us discover far more spots than we originally anticipated. Even through long, full days of driving and sight-seeing, he always maintained a warm smile and a helpful attitude. We truly could not have been in better hands.
Because we were on a tight budget, we requested mid-range accommodations. To our delight, every location exceeded our expectations—they were clean, beautifully kept, and served good breakfasts accompanied by wonderful service. A major highlight was our stay in the Merzouga Desert. The desert camp was extraordinary; the tents were incredibly spacious and comfortable, complete with electricity and full private bathrooms, and the evening atmosphere under the stars was magical.
Throughout the entire journey, Kimkim remained completely flexible and accommodated our last-minute requests. The whole trip turned out far better than we could have imagined, creating memories we will cherish forever. We will without a doubt book through Kimkim again and highly recommend them to anyone planning a trip to Morocco!

Hotel Reviews

Riad Atrium & Spa

Marrakesh

This Riad was really nice. The location was interesting, as vehicles can't reach it so we were dropped and then had to walk to it; however a hotel porter came to meet us to carry our bags. The rooms were clean, really large with high ceilings and quite comfortable (tons of pillows and rugs!). Breakfast was included, the service was really good, the server nice and friendly and the food selection excellent. We were there only for two nights but would have loved to stay longer as the place was lovely. Highly recommended.

Authenticity & Character

Really well decorated, the place was charming with a total Moroccan style.

Location

Located in the middle of the Medina, in the heart of all the amenities and safe.

Staff

The staff was friendly and courteous.

Cleanliness & Comfort

The place was quite clean (despite all the rugs and pillows), the bed was comfortable. In general, the place was really nice.

Dar Rihana Dades

Douar Aït Ouffi

We arrived at the Dar ("house") very late at night, and at first, its location seemed quite remote and dark. However, the next morning, with daylight, we discovered just how incredible the setting was! Perched at the top of a canyon, the Dar offers breathtaking views of a beautiful oasis. The room was charming, comfortable, and well equipped, making our stay very pleasant. Breakfast was served in a separate building about 50 metres away, and it was delicious and generous, with plenty to enjoy. Overall, a wonderful place to stay in the Dades Valley, with a truly spectacular location and a peaceful atmosphere. Don’t let a late-night arrival fool you — the views in the morning are absolutely worth it!

Authenticity & Character

Very charming decorated with a Moroccan style. Our room had a balcony facing the canyon; at night it was impressive but during the day it was incredible beautiful.

Location

Not much around, but close to Boulmane Dades city. The Dar ("house") is located at the top of a canyon and had an incredible view of the oasis.

Staff

Very friendly staff, not only for check in/out but also at the restaurant.

Cleanliness & Comfort

The room was spacious and clean; the bed and pillows were comfortable. The bathroom was big with all the required services including argan oil shampoo, body gel, body lotion and hairdryer.

Orient Desert Camp

Merzouga

Our stay at the Merzouga desert camp went far beyond our highest expectations! Nested right among the rolling sand dunes, the camp setup was truly remarkable. The main outdoor common area featured comfortable seating centered around a cozy fire pit, with charming carpeted walkways linking the grounds. Meals were served in a spacious, beautifully equipped tent that felt just like a high-end restaurant. Arranged around the central courtyard were the sleeping tents, which offered incredible comfort. Each tent was fully equipped with modern amenities, including electrical power and a full private bathroom with a hot shower. The floors were lined with lovely carpets, and both the bed and pillows were exceptionally comfortable—ensuring a great night's sleep in the middle of the desert. In the evening, the atmosphere was wonderful. We enjoyed delicious tea and pastries accompanied by traditional live music around the fire, all set beneath an breathtaking, star-filled night sky. It was an incredible experience, and I only wish we could have stayed longer!

Authenticity & Character

Way more than what we expected. The set up with the carpeted walkways in the grounds, the fire pit and cozy chairs and puffs around it; the Moroccan music at night, the coffee and pastries in the evening, all made us feel like we were in movie.

Location

Well located, it made us feel we were really in the middle of the Sahara desert. The place is quiet and you can see the sunset and sunrise as well as many stars at night.

Staff

Everyone was very friendly and helpful.

Cleanliness & Comfort

The tents were very clean, the floor covered with carpets. The bathroom was well set up with a hot shower. In general not what one will expect in a desert!

Riad & Spa Dar Bensouda

Fes

Our stay in Fes was a wonderful and authentic experience! The hotel is tucked right in the middle of the Medina, and getting there is an adventure in itself through a labyrinth of winding, narrow streets. Since no vehicles can access the Medina, we were very grateful for the porter who met us at the main entrance to guide us and carry our luggage. When we first checked in, we were assigned a small room that unfortunately had a damp smell. However, the staff was accommodating when we requested a room change and moved us to a much larger room on the main floor. It was a fascinating space with very high ceilings and a unique layout featuring an upstairs bathroom. The hotel’s amenities were lovely: The Main Courtyard: A stunning central patio featuring a lovely pool—a perfect spot to unwind. Rooftop Terrace: Outfitted with comfortable lounge chairs and tables, creating a super cozy atmosphere to relax and take in the surroundings. On-Site Dining: A convenient second-level restaurant serving delightful food. Overall, it's a beautiful, atmospheric property right in the center of historic Fes, and we thoroughly enjoyed our time there!

Authenticity & Character

Completely Moroccan style; high ceilings, carpets and pillows everywhere and a big central patio with a fountain. The restaurant area was very nice with the beautiful swimming pool and lounge chairs to rest.

Location

Located in the middle of the oldest Medina in Morocco, it was really cool to go through the winding narrow streets.

Staff

The staff was very friendly and helpful. When we requested a change of room, they immediately took care of the problem and helped us to get a new one.

Cleanliness & Comfort

The rooms were clean, the bed and pillows comfortable. we requested a double room with a king size bed and it had also an extra bed. The bathroom though was in a second floor, kind of an interesting set up.

Activity Review

Marrakech to the Dades Valley via Ouarzazate

Morocco

We were initially expecting a very long and exhausting drive from Marrakech to the Dades Valley, but the journey flew by! Our driver made plenty of well-timed stops along the way, allowing us to stretch our legs, grab a bite, and discover so many breathtaking locations along the route. The incredible scenery and thoughtful stops made what could have been a long day feel surprisingly short and thoroughly enjoyable!

Quality of Experience

We were not expecting to have such a wonderful experience during the long trip, there were so many things to see that we didn't even notice the time; the trip felt short!

Guides, Drivers and Staff

Our driver was exceptional—he was a skilled navigator who always prioritized our safety. Additionally, he was extremely knowledgeable about the places we passed through, continuously sharing fascinating stories and insightful information throughout the journey.

Transport

The vehicle was very comfortable and in good condition; with air conditioning. We were four adults and the driver. He brought water bottles for the ride.

We had an amazing experience working with Majid! From start to finish, everything was handled professionally and seamlessly. Majid was attentive to our needs and made the planning stress-free. We had questions and change requests along the way, which Majid handled with patience and expertise. Every detail was thoughtfully taken care of, allowing us to relax and truly enjoy the beautiful country of Morocco.

As far as our stellar driver/guide -
Our trip would not have been the same without Ismail! He is very knowledgeable, dedicated, and has a great sense of humor. We had such a memorable time road-tripping through the mountains with our trusted guide. Ismail made us feel safe and comfortable throughout our journey, while sharing fascinating insights about local culture, history, and hidden gems along the way. He thoughtfully catered the trip to us, making it feel very personalized and special. Having a fantastic guide truly enhanced our trip and allowed us to experience Morocco in a more meaningful way.

Thank you, Majid and Ismail, for your hospitality and attention to detail. It was a trip of a lifetime! Until we meet again.

We were very happy with our trip. Not a single booked experience was below expectations and many were above expectations. We stayed at two hotels in Rome. One was the Argentine Residenza Style Hotel. This had a great location and the room in the hotel's annex was very comfortable. It included snacks and some drinks in the room. The lobby was in a different building and the "restaurant" was a few tables that I never saw used. Fortunately, there were lots of choices nearby for dining. It was more a 3 star than 4 star hotel in services but the staff was very nice and helpful. We also stayed at the Hotel Artemide which was quite elegant. It felt like a five star hotel more than a four star hotel. We were there just one night before returning home. We had dinner in the restaurant which was excellent but did not have the chance to try the included breakfast because of our departure. In Sorrento we stayed at the Imperial Hotel Tramontano which had a spectacular location perched on a cliff with great water views. It had an old elegance feel to it with classic décor and art and complete with a room key that could double as a brass knuckle. The restaurant was excellent and the breakfast was most notable for its pastry selection. In Florence we stayed at the Hotel Kraft which had great food, friendly staff and a cool roof top pool and restaurant. It is a little out of the hustle of the center of town with plenty of food nearby.

Our tours were all private or small group and we appreciated the early access and skip the lines in the Vatican and Coliseum. We had a great private walking tour of Rome and the Pantheon with Massimo De Filippis. He was very knowledgeable with a delightful, warm personality. Maria Claudia from Liv Tours did an outstanding job with the Vatican tour. Gabriella from Liv Tours was also terrific for the Coliseum tour. Enrica Aschero was our guide during three days in Florence. She was a fabulous guide, passionate about her subject and with a wealth of knowledge. We had a spectacular 12 hour driving tour of the Amalfi coast. Our day trip to Pisa, Siena and San Gimignano was really worthwhile and included a visit to the Corbucci Winery which was delightful.

It was really nice to have arranged drivers for the transfers which all went smoothly. We wished we had known more about Italian trains. In business class some cars had baggage racks at ground level but in others it was overhead only which was a challenge with a heavy bag and a replaced shoulder joint. After the fact I realized that a large bag could also fit on the floor between seats that were positioned back to back. Fortunately, other passengers stepped in to help us.
Overall it was a great trip. We were grateful for the expertise of Emily, Grant and their colleagues at Kimkim for arranging everything.

The process was so easy. And Alicia (our specialist) was incredible! She answered every dumb question I had, was always available and did a great job helping us plan our trip to Iceland. I would 100% use kimkim again.

Our trip to Italy was truly unforgettable, and we couldn’t have asked for a better experience from start to finish. 🇮🇹❤️

A special thank you to Chiara, who helped us plan our trip and was absolutely wonderful to work with. She was knowledgeable, responsive, thoughtful, and always made us feel like we were in good hands. She took the time to understand what we wanted from our trip and helped make everything come together so beautifully.

From exploring Rome and the incredible history of the city, to our time along the Amalfi Coast, the boat day, Positano and Amalfi, and our hike along the Path of the Gods, every part of the trip gave us memories we will treasure for years to come.

Italy was even more beautiful and special than we imagined, and having someone like Chiara helping behind the scenes made the entire experience feel easy and stress-free.

We are so grateful for the memories we made and would absolutely recommend Chiara to anyone planning a trip to Italy. Thank you, Chiara, for helping make our Italian adventure so amazing! 🇮🇹✨

We had a lovely trip; a few small hiccups, but nothing major. Guides ranged from very good to fantastic,. We especially enjoyed Barcelona and Porto. In Barcelona we had Ruth from Runner Bean Tours. She was very accommodating and informative-the best! Delighted Tours provided a wonderful gentleman who rearranged our schedule since tickets were not obtained as planned. Cool Tour provided another great guide who took us to DouroValley for the day. The river cruise was disappointing - on a small boat for a short distance, but the rest of the day was wonderful.

kimkim trip makes travel so easy and effortless. The app tells you exactly where to go, who to meet, and what to expect. One particular highlight, for all our trips, is the tour guides with whom we've worked. In Mykonos we went on a hike with Yummy Pedals, and Dimitra was fabulous, and Pako took us on an amazing food tour. Our day on the water in Santorini was the standout, but our wine tour with Yannis was a blast, too! The true standout was our tour guide in Athens, Katerina. We went on a food walk with her one night, and then two days later a neighborhood walk. She was beyond wonderful- it was like walking around the city with a friend, and I was so sad to say goodbye to her after our second tour. All in all it was a fun, memorable trip :)

The Vespa was a very good experience. The food, roof top bar and night club was fantastic. Harry the driver was awesome. Very memorable . Sam the guide was a 5 star guide!

Aur Island was a very unique accommodation and experience. They were so warm and welcoming and the snorkeling was fantastic.
We loved Kuching. What a charming city and Amen was a fabulous guide

Hector, our local specialist, was incredible in the planning process. He was excellent at responding to numerous questions and making changes to multiple itineraries to prepare a customized trip for my family in Spain. This is the second trip Hector has planned for us. Last year, he customized an itinerary for us to Portugal which also was an exceptional trip. I would highly recommend booking a trip with Hector.

Our top three excursions were: a tapas tour on arrival, a paella cooking class with Claudia from "Just Royal" and the Caminito del Rey.

The tapas tour set us up for a wonderful introduction into the Spanish culture of slowing down in the afternoons and sharing tapas at an outdoor cafe. Brais, our tour guide was engaging, energetic and knowledgeable on the varieties of foods/wines. He even had us participate in a tradition called Porron, which numerous tour participants engaged in. Fun, fun!

We loved our excursion of the paella cooking class. Claudia, our formally trained cooking instructor, engaged all six of us in the cooking class in the preparation of the food which included: food selection, chopping, sautéing and even browning the brûlée. The excursion culminated in a lunch expertly presented of the food we had cooked. Delicious!!

The Caminita del Rey was an excursion I had read about which involved catwalks 300-feet above the river which were formerly used by maintenance workers for a hydro-electric power plant. Although the height could be dizzying for some, my husband who is afraid of heights was able to partake in the hike/walk. What an amazing engineering marvel knowing the catwalks were originally built in the early 1900's (but were recently upgraded with added safety features in 2016).

Least favorite excursion: Cycle the Via Verde. I had originally thought this would be a guided trip, however, it was not. The maps and GPS given to us by the company were not helpful. Fortunately, we had our smart phone that eventually allowed us to get out of the city. It took us 4 hours to get to our destination and 2 hours to return which shows how lost we were getting out of the city. If I were to make a recommendation, I would not choose this company to do the trip again. I would also have preferred to select a bike company on the outskirts of the city so we would not need to navigate the city if we were biking independent of a tour guide.

Best Hotels: My daughter was a huge fan of the Casa Romana Hotel Boutique and the tastefully decorated contemporary rooms. She described it as being "the classiest hotel she has ever been in". She is actually very accurate. My husband and I loved the "Catalonia Ronda" because it had additional space in the room with a couch and chairs that provided a place for us to gather and play a game or two in the privacy of our room.

The kimkim app is invaluable to all in our party. It was a great resource because it was well-organized with our vouchers, directions with links, updates and chat feature. This is such a bonus to traveling.

Thank you for your kindness and expertise in planning our trip. We will continue to use Kimkim for any future guided trips.

Karen and company!

Hotel Reviews

Gran Hotel Havana

Barcelona

Hotel offers a fitness center but only really two people could occupy space. Centrally located which was great!

Authenticity & Character

Loved the rooftop lounge

Location

Close to hotels and walking distance to central part of town.

Staff

Concierge/check in staff lovely. They stored our luggage until our room was available which was helpful.

Cleanliness & Comfort

Hotel Diana

Tossa de Mar

Centrally located and clean only a few feet from the beach. We were in this location in mid-October and found many of the restaurants were closed down. Parking with the hotel was a walk off site but manageable.

Authenticity & Character

Location

Right near the beach.

Staff

Cleanliness & Comfort

Casa Romana Hotel Boutique

Sevilla

My daughter thought this hotel was "the nicest place she has ever stayed!"

Authenticity & Character

Location

Beautiful and clean

Staff

Cleanliness & Comfort

Catalonia Ronda

Ronda

Appreciated having a small couch and extra chairs in the room as a place for our family to gather. The view from the restaurant was amazing in the mornings. The breakfast was delicious!!!

Authenticity & Character

Location

Overlooks the breath-taking mountains.

Staff

Exceptional.

Cleanliness & Comfort

The bathrooms were large and super clean. The hotel felt luxurious!

Hotel Palacio de Santa Inés

Granada

Rooms were very small and although the hotel had recently been refurbished...it did not feel that way. There was really no place to open a suitcase except on the bed. The toilet malfunctioned while we were there, however, they were quick to have a repairmen there the next morning. No elevator...this is not a place for someone that is disabled.

Authenticity & Character

Definitely authentic.

Location

Centrally located and only a one block walk to the Main Street.

Staff

Cleanliness & Comfort

Activity Reviews

Entrance Tickets to Caminito del Rey

Spain

Once in a lifetime experience. You need to do

Quality of Experience

The awe of being in the canyon on the catwalks was great.

Guides, Drivers and Staff

The guide was funny and full of energy. She was organized and very safety conscious.

Discover Granada’s Iconic Alhambra & Generalife Gardens

Spain

Beautiful gardens. The architecture was pretty amazing.

Quality of Experience

Beautiful gardens.

Guides, Drivers and Staff

Very knowledgeable.

Barcelona Highlights: Montjuïc, Gothic Quarter & Sagrada Familia

Barcelona

Great overview of the city.

Quality of Experience

Guides, Drivers and Staff

Knowledgeable. It would be helpful to provide a brief timeline of the different countries/religions in power. The nature of the tour is that you are traveling between sites but it wasn't until the 10th day of hearing about the history that I could put my own timeline together.

Transport

Lots of walking.

From Market to Table: Cook Authentic Spanish Dishes

Barcelona

Claudia was amazing! She was funny, engaging, patient and a great teacher of cooking.

Quality of Experience

A nice break from the excursions that just delivered a lot of historical facts.

Guides, Drivers and Staff

Claudia was awesome as was her assistant who unfortunately I cannot remember her name.

Monumental Seville on Foot & Visit Real Alcázar

Seville

Tour was well-done. I feel it is important to do these overall tours when going to a new city, however, I found the information became overwhelming after a while.

Quality of Experience

Guides, Drivers and Staff

Cycle the Via Verde: Seville to Carmona by Electric Bike

Seville

Least favorite activity of the trip. The GPS and maps were not helpful. We spent too much time trying to get out of the city.

Quality of Experience

Directions not great. Bike worked well.

Guides, Drivers and Staff

Poor explanation of directions.

Excursion to Montserrat Monastery & Scenic Mountain Hike

Barcelona

We hiked the mountain for our excursion and loved the opportunity to be outdoors. Make sure you wear good walking shoes. There was not much time for us to wonder the market or get a bite to eat. We picked up a beverage at the supermarket and ate when we got back from the excursion. It might be good to bring a snack and water with you. I was under the impression our tour was supposed to include a snack...that did not occur.

Quality of Experience

Guides, Drivers and Staff

Knowledgeable on the plants of the area.

Transport

Costa Brava Coastal Escape: Kayak, Snorkel & Scenic Walks

Spain

We were fortunate to have this excursion with just our family of four. We loved the 45 minute walk along the coastal trail prior to our kayak trip. The guide spoke about the flora. Our guide kayaked us to a section of the cliffs where there was a via fuerata and we snorkeled below the people. It was a beautiful relaxing trip. There was enough time for us to get tapas at a restaurant beach-side. It was a lovely day.

Quality of Experience

Appreciated the relaxed day away from the city.

Guides, Drivers and Staff

Transport

Ronda Up Close: A Guided Walk

Spain

Guide really knowledgeable about the town. The walk was well-organized going through the three distinct different neighborhoods. The hike culminated at the Nuevo Bridge with the sunset shining though the arches. My favorite city!

Quality of Experience

Guides, Drivers and Staff

Very knowledgeable.

Taste Barcelona: Authentic Tapas & Neighborhood Walk

Barcelona

Great way to start the vacation after a long flight from the states. I was a walking tour to three different restaurants. We sampled different tapas at each of the restaurants paired with wine/beer.

Quality of Experience

Food

The variety of food. The guide was great at selecting the different tapas.

Guides, Drivers and Staff

Exceptional! He came with a lot of energy, funny stories and had a knack for engaging the group. My family LOVED this tour.

We were very happy with our trip even with a few bumps in the road . But the team was quick to take care of the situation. We look forward to using Kim Kim again . Thank you for planning a amazing trip

Hotel Reviews

Hotel Viminale

Rome

The staff was very helpful and accommodating

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Ai Mori d'Oriente Hotel

Venice

Great location away from the busyness,staff great

Authenticity & Character

Location

Close to things but away from the crowds

Staff

Cleanliness & Comfort

La Villa di STR

Siena

Authenticity & Character

Location

We enjoyed being able to walk to town but not being in town

Staff

Cleanliness & Comfort

Hotel Orto de' Medici

Florence

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Donna Francesca

Rome

It was a little hard to find being the location was on the forth floor and no obvious entrance

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

St. Mark's Basilica with Terrace Access & Doge's Palace Visit

Venice

Enjoyed it the guide was great but very crowded

Quality of Experience

Guides, Drivers and Staff

Transport

Private Tuscany Day Trip to San Gimignano & Volterra

Italy

Guide was very knowledgeable and good but long drive .for the amount of time we spent there . Would of been better for us to went back to Florence from there instead of going back to senna then to Florence the next day

Quality of Experience

Guides, Drivers and Staff

Transport

Private Tuscan Countryside Cooking Experience

Italy

The class was wonderful. But getting there and back was a little tricky because it was 40 minutes from the city. So a little pricey to get there and back . A little disappointed that the staff left us there as it was getting dark and our ride had not arrived yet knowing our phones didn’t work to call with in the country.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Depart Italy

Italy

Quality of Experience

Private Borghese Gallery Visit

Rome

Our guide was wonderful and very knowledgeable . It was my birthday and she even gave me a small gift.

Quality of Experience

Guides, Drivers and Staff

Private City Walk with Michelangelo's David

Florence

Was great the guide planned a few special stops for us that catered to our likes .

Quality of Experience

Guides, Drivers and Staff

Private Family City Highlights by Golf Cart

Rome

A great way to see and learn about the city

Quality of Experience

Guides, Drivers and Staff

Transport

Self-Guided Venice Exploration

Venice

A beautiful city

Quality of Experience

Day Trip to Cinque Terre

Florence

The driver was great and made the trip seamless. Took us to the city’s told us a little about it and gave us time to explore on our own the we moved on .

Quality of Experience

Guides, Drivers and Staff

Transport

Self-Guided Siena Exploration

Italy

A great city and lots of restaurants and sights to see . The streets can be a little confusing easy to get turned around and be going the wrong direction when you get off the main streets .but that added to the adventure

Quality of Experience

Vatican & Sistine Chapel Highlights with St. Peter's Basilica

Rome

Guide was great and moved us right along in spite of it being very crowded

Quality of Experience

Guides, Drivers and Staff

Evening Trastevere & Jewish Ghetto Culinary Walk

Rome

The guide was good and a great way to see the city at night. But the food was ok not quite what I thought but a good experience.

Quality of Experience

Guides, Drivers and Staff

We group has used Kim Kim for many trips. As a group we get frustrated with the preplanning communications of each traveler with Kim Kim. Any communications get dinged to all other travelers. Paying deposits and balances individually and not as a group is cumbersome.

I was not the trip lead for this trip so was not the person doing all the communications with Nick but I feel he did a great job from what o know

Hotel Reviews

Verdant Hill Hotel

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The Rock Resort

Aur Island

Many in our group had spectacular rooms with extra bathrooms. We were 4 senior women who were put into a bunk room for 8 without a bathroom and told we needed to use the bathroom down the path. Really???? We were then moved to another room that smelled of waste and were told we were going to be charged more. After discussion we’re not charged more but would rate that experience as poor.

Authenticity & Character

Location

It is great as a dive resort. We were not divers

Staff

Cleanliness & Comfort

Already discussed

Waterfront Hotel

Kuching

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Grandis Kota Kinabalu

Kota Kinabalu

Authenticity & Character

Location

K

Staff

Cleanliness & Comfort

Casa Del Rio Hotel Melaka

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Review

Kuala Lumpur Walking City Tour

Kuala Lumpur

Would have liked more tasting as part of the tour

Quality of Experience

Guides, Drivers and Staff

Transport

An adventure to remember with memories, people and activity. Ben and KIMKIM went beyond with solutions that will always be cherished. In our original discussion with Ben we asked for our adventure of Japan to be our adventure of Japan 2026. He made that come to be and even more.
The route from Osaka to Hiroshima to Miyajima Island to Kyoto to Nara to Toyko and full immersion with Toyko Disneyland and Disney Sea made our excursion exciting, historical and exhausting. It all came together with planning and coordination with Ben and his beautiful excursions added into the itenerary. I cannot fail to mention, the local guides at each major stop:
Eiicgu Shirakawa aka 'Mr. H'; Hideo Uematsu and Ryuji Kanie where fantastic with local color, culture and great coaching keeping our journey on schedule. Everyone at KimKim was extremely helpful in making any adjustments to the travel on the spot. The travel associates where ready to make adaptations and Ben was there to check on us every day with additional choices when necessary.
Our adventure had many highlights to name a few. World Heritage Himeji Castle, Kobe feast, Peace Memorial, Okonomiyaki, Kayaking under the Floating Torii Gate, Samurai and Ninga Museum, Todaiji Temple, Mount Fuji and the Panoramic Ropeway, Japanese Tea Ceremony, Harajuku, Shinjuku, Shibuya crossing and sky, Akihabara, Senso-ji and Disney Sea and Disneyland. All of the above, with local train, bus, ferry Shinkansin (bullet train) and private vehicles. We all had perhaps favorites but how can you immerse in many more areas and come out totally fulfilled.
We challenge our fellow tour groups to match this event. Please do not forget Japenese yen, Suica card, Pasamo and great hiking footwear along with your appetite!!
Thanks from the bottom of our hearts to KimKim and our favorite Ben Tanaka.
Theo, Kyle, Linda and Natalie

Isabel, Jaime were amazing guides and driver Roberto was great too! Thanks to them for making the attractions memorable!

Hotel Review

Casa González

Mexico City

The hotel was very comfortable. The room had basic facilities but was very comfortable!

Authenticity & Character

We greatly appreciated the layout of the rooms. The flowers and decor all around made it look pretty. It was in a safe area!

Location

The hotel was in a very nice neighborhood with restaurants and stores nearby!

Staff

The staff was very pleasant and helpful. It was very helpful to have front desk staff available round the clock!

Cleanliness & Comfort

The rooms were cleaned everyday. The beds were made and the room looked clean and neat.

Activity Reviews

Xochimilco Tour Trajinera

Mexico City

Xochimilco boat trip was the lowest point of our trip! We had expected a little more!

Casa Azul - Museum Frida Kahlo

Mexico City

Our visit to Frida Kahlo’s house and museum was a highlight of our trip!

Quality of Experience

Guides, Drivers and Staff

As mentioned in other comments the driver and the guides are assets to the company and they are who make the tour experience unforgettable!

Transport

The vehicles provided were clean and neat!

Private car with driver (Spanish speaking )

Mexico City

The first day was amazing specially with our guide Isabel and driver Roberto!

Quality of Experience

Guides, Drivers and Staff

Transport

They were always on time!

This was one of the best trips we’ve ever taken. Julia, Summer, and the Kimkim group tailored our experiences to our needs. We moved at our pace, and never felt overwhelmed or rushed. Most of our tours were private; and, were with very knowledgeable and experienced guides. Our transfers were all premium, and first class. All our tours were personal, informative, and high end! Kimkim went above and beyond more than once, when there were unexpected events. We communicated easily by WhatsApp, text, and phone. Kimkim responded quickly to all questions, and accommodated us expertly. We will recommend them to anyone; and, look forward to travel with them again soon.

Hotel Reviews

Hotel Villa Emilia

Barcelona

Centrally located. High end

Casa Clarita

Valencia

Great location. Cozy boutique feel.

Location

Room Mate Macarena

Madrid

Fantastic location, great breakfast, nice rooftop bar and pool.

Location

Staff

Cleanliness & Comfort

Las Casas de la Judería

Seville

Our favorite hotel of all. Great atmosphere. Historic. Beautiful nooks and mysterious tunnels!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Casa Morisca

Granada

Not our favorite. Great location. Dated rooms that weren’t the cleanest. No shampoo or conditioner. Threadbare towels.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Private Alhambra & Generalife Gardens with a Historian

Granada

Good enough! Due to a tour company mistake, our tour was rushed and cut short.

Quality of Experience

Guides, Drivers and Staff

Transport

Tapas & Flamenco Experience in Seville

Seville

Maria la Serrana, our private guide, is a legend in Flamenco circles! She travelled the world dancing Flamenco! We were super lucky to have her as a guide.

Quality of Experience

Guides, Drivers and Staff

Best guide ever for this experience!

Private Gothic Quarter Walk

Barcelona

Guides, Drivers and Staff

Expert guide. Super nice

Park Güell & La Sagrada Família Experience

Barcelona

I would suggest a smaller group

Quality of Experience

Guides, Drivers and Staff

Transport

Paella Cooking Class with Mercat Central Visit

Valencia

Lots of delicious fun

Quality of Experience

Guides, Drivers and Staff

Private City Highlights Walk

Madrid

Quality of Experience

Guides, Drivers and Staff

Short Prado Museum Visit with Skip-the-Line Ticket

Madrid

Quality of Experience

Guides, Drivers and Staff

Private Visit to Seville's Cathedral & Alcázar

Seville

After a little mishap in the time of the tour, had a great experience.

Quality of Experience

Guides, Drivers and Staff

Ronda & White Villages Day Trip

Seville

Quality of Experience

Guides, Drivers and Staff

Transport

Evening Tour of the Albaicín in Granada

Granada

Quality of Experience

Guides, Drivers and Staff

Marcel was our favorite

Self-Guided Local Markets Trip

Barcelona

Private Valencia Old Town Walk

Valencia

Quality of Experience

Guides, Drivers and Staff

Self-Guided Retiro Park Walk

Madrid

Perfect location for a self-guided tour

Quality of Experience

Self-Guided Visit of Madrid's Renowned Museums

Madrid

Quality of Experience