Kimkim Trip Reviews

4.8
Based on 16,844 ratings
Read 16,844 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Sicily A Treasure
Italy | Jun 28 - Jul 5, 2025

Ellen
Ellen F.
Ashburn, VA | Reviewed on Jul 07, 2025
We had an amazing trip to Sicily, and loved working with our local specialist Lorenza! She was so easy to work with and attentive and worked with us through several itineraries as we finalized our trip. She was also super responsive while we were on our trip to one small glitch we had and was willing to answer any questions we had. We loved every part of our trip and hard to pick a favorite. We love history and archeology so loved Salinunte, Valley of the Temples, Syracusa Greek Theater and... Read more

We had an amazing trip to Sicily, and loved working with our local specialist Lorenza! She was so easy to work with and attentive and worked with us through several itineraries as we finalized our trip. She was also super responsive while we were on our trip to one small glitch we had and was willing to answer any questions we had. We loved every part of our trip and hard to pick a favorite. We love history and archeology so loved Salinunte, Valley of the Temples, Syracusa Greek Theater and Amphitheater as well the theater in Taromina. Also went to Syracusa (specifically stayed in the island of Ortigia) and Taromina a must.

All our guides were truly wonderful! Chaira (Palermo), Carmelina (Valley of the Temples), Azzurra (Selinunte), Sabine (Ragusa), Giuseppe (Syracuse Neapolitan Archaeological Park) and Aureliano (Taromina Theater). Chaira, Sabine, Aureliano and Carmelina were particular standouts but all wonderful!

Hotel Reviews
Bed & Breakfast Il Giardino di Ballarò
Palermo

The staff are wonderful. Room very comfortable. Great location near to so many sights and restaurants. Felt very safe. Loved our stay!

Authenticity & Character
Location
Centrally located in old city.
Staff
Cleanliness & Comfort
Le Terrazze di Pirandello

Good location. Didn’t love our room. Good breakfast!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Not great air conditioning and bed not comfortable. Shower not great.
Algilà Ortigia Charme Hotel
Syracuse

Lovely hotel and great breakfast. Good location. Easy to walk everywhere. Very safe.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Casa Adele
Taormina

Lovely room. And close to everything - shopping, great restaurants and sights!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Habitat Boutique Hotel
Catania

Such a cool hotel. We only stayed a night and wish we could have stayed longer! Great location! Vibrant and close to things you will want to see in Catania!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Syracuse Neapolis Archaeological Park - private guide
Syracuse Neapolis Archaeological Park - private guide
Italy

Good guide! Very interesting.

Quality of Experience
Guides, Drivers and Staff
Guided visit to the Ancient Theatre  of Taormina (private guide)
Guided visit to the Ancient Theatre of Taormina (private guide)
Italy

This was a beautiful site and tour. Aureliano was of our best guides!

Quality of Experience
Guides, Drivers and Staff
Palermo guided walk insight on the anti-mafia movement and street food tour (private guide)
Palermo guided walk insight on the anti-mafia movement and street food tour (private guide)
Italy

We LOVED our guide.

Quality of Experience
Guides, Drivers and Staff
Transport
Selinunte Archaeological Park visit - private guide
Selinunte Archaeological Park visit - private guide
Italy
Quality of Experience
Guides, Drivers and Staff
Boat Tour in Syracuse
Boat Tour in Syracuse
Italy

Great trip. And had a lovely group!

Quality of Experience
Guides, Drivers and Staff
Temple valley guided visit
Temple valley guided visit
Italy

Wonderful and knowledgeable guide!

Quality of Experience
Guides, Drivers and Staff
Ragusa guided visit
Ragusa guided visit
Italy

Sabine was a wonderful guide! We loved our afternoon here and wish we could have stayed longer.

Quality of Experience
Guides, Drivers and Staff
Mount Etna half-day trip (group experience)
Mount Etna half-day trip (group experience)
Italy

Guides were great and spoke good English. It’s a lot of driving and wish there was more hiking!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Lorenza Cannarsa

We had an incredible time in Japan. KimKim h...
Japan | Jun 26 - Jul 4, 2025

Janet
Janet H.
Denver, CO | Reviewed on Jul 08, 2025

We had an incredible time in Japan. KimKim had everything planned out and made it easy. We would use them again going abroad

Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Jul 08, 2025

Dear Janet,
Thank you for entrusting KimKim with your Japan travel experience. We're delighted to hear our meticulous planning contributed to your memorable journey. Your satisfaction is our greatest motivation to continue delivering seamless travel solutions worldwide.
Warm regards,
Angel

A Wonderful Introduction to Costa Rica
Costa Rica | Jun 28 - Jul 6, 2025

Victoria
Victoria P.
Ashburn, VA | Reviewed on Jul 07, 2025
This was our first time to Costa Rica and we wanted to bring family from several places to join including in-country and from three spots in the US. After some reasearch, we chose KimKim as the company to help us have an all-inclusive trip through the highlights of Costa Rica. Olman was assigned as our travel advisor and, in short, he did a bang-up job arranging our trip and getting everyone gathered into one spot smoothly. We gave KimKim a budget, a wishlist of activities, quality of hotels... Read more

This was our first time to Costa Rica and we wanted to bring family from several places to join including in-country and from three spots in the US. After some reasearch, we chose KimKim as the company to help us have an all-inclusive trip through the highlights of Costa Rica. Olman was assigned as our travel advisor and, in short, he did a bang-up job arranging our trip and getting everyone gathered into one spot smoothly. We gave KimKim a budget, a wishlist of activities, quality of hotels and asked for private transfers between places as it was the rainy season and the driving sounded iffy. Olman listened carefully and was very patient in revising our itinerary many times before it was set. It became increasingly apparent that who you know is important. Olman connected us with local services, guides, tours, restaurants and hotels that enabled us to not worry about the details and just enjoy ourselves. Any issues we did have, Olman and his team were fairly responsive and got back to us within hours, if not sooner. We never tried the emergency number, so have no info on that service.

Itinerary (8 days): San Jose - La Fortuna and the Arenal volcano. - Monteverde (cloud forest) - Manuel Antonio (beach)

Travel: Private driver (Leo). Olman arranged transport from the San Jose airport to each of our hotels and back again. It went perfectly. I want to put in a kind word for our driver Leo, who stayed with us almost the whole trip and was fantastic. He was unerringly on time, careful, thoughtful, courteous and friendly. He would stop when he saw wildlife he thought we'd like to see, he planned stops and suggested restaurants and was generally flexible and helpful for the whole trip. Leo made going from place to place seamless and stress free (and there is a lot of driving). If you do use a private transport, be prepared to tip your driver $10 - $20 per person, per day depending on your experience.

Hotels & Places:
> La Fortuna and Arenal volcano. We stayed at the Arenal Montechiari hotel, which had bungalows which blended with the landscape and had a terrific view of the Arenal volcano. We took a tour of the volcano area and local waterfall led by the local tour guide Franklin (as recommended by KimKim). Franklin was a character - full of knowledge and stories. We highly recommend him, especially for those who want to know about the local plants and wildlife. This was one of the highlights of our trip.

> Monteverde. We stayed at the El Establo Mountain Hotel. Beautiful hotel with unbeatable views of the clouds and countryside. It has extensive wildlife paths on the property. In the area we enjoyed a tour of the local coffee, chocolate and sugar cane farm as hosted by Don Juan Monteverde - again, the local and deep knowledge of the process was really interesting. We also went to the zip line adventure park including cloud forest canopy bridges and gondola ride. This was another fantastic day. You really get a sense of how naturally diverse the area is. Finally, we also did an amazing night hike at the Monteverde Wildlife Refuge which you MUST have a guide for. Our guide, Mario, did an incredible job spotting snakes, spiders, birds, owls and bats. This was a longer hike with lots of ups and downs - a poncho, flashlight and binoculars come in handy.

> Manuel Antonio. Our last location was at the Kahari Beach Hotel. The hotel is a beach hotel and was a little plainer in it's amenities than our other hotels, however Olman told us to give it a chance and he was right. The staff, food, access to the beach and views were terrific and we would come back again. Beach is a wide swath of volcanic sand n which you can walk into the waves a good distance. They also had beach life guards which we were glad of. Hotel is surrounded by wildlife with sloths, monkeys, iguanas and more hanging around the property. Drinks and lunch on the beach was very relaxing and staff was attentive. We also took a day hike in the nearby Manuel Antonio preserve. Olman had said we did not need a guide for this one, and again, he was right. Paths are clear, wide and well mapped. It's a circle, so you won't get lost.

We ended our trip with a ride back to San Jose and the Hampton Inn by the airport which has shuttles to the airport every 15 min or so. Good hotel, comfortable rooms and a good choice for our last night.

Bottom line was this was a memorable family trip that went amazingly smoothly given all the moving parts. Thank you, Olman and KimKim!

Hotel Reviews
El Establo Mountain Hotel
Monteverde

We loved our stay here. While very spread out, the views were wonderful. There are walking paths on the grounds, a nice pool with a bar and a decent restaurant.

Authenticity & Character
Loved the stone facade and integrated nature.
Location
Up on the hill side, views were beautiful and often dramatic.
Staff
Friendly.
Cleanliness & Comfort
Very nicely appointed rooms. Could use screens on windows to enjoy the views but keep insects out.
Hotel Arenal Montechiari
La Fortuna
Authenticity & Character
Bungalow style was fun an made you feel integrated into the surrounding nature.
Location
Within walking distance of La Fortuna with a good view of Arenal volcano.
Staff
Friendly.
Cleanliness & Comfort
Rooms are bungalow style. AC is each, which was nice. Bathrooms are open air vented. Room was clean and comfortable.
Karahé Beach Hotel
Manuel Antonio

Hotel is adequate, but amenities, grounds, and staff upgrade the whole experience. Higher floor rooms seem nicer than lower rooms. Rooms are basic, but clean and comfortable. Restaurant, staff and beach are terrific. Food was good, standard Costa Rica fare, drinks were good and staff went the extra mile. Direct beach access is a big bonus and the beach itself is lovely. There are life guards, which we liked, and you can go out a long way because it is shallow. Playing in the waves was terrific and you can rent surf boards and boogie boards right there. There are roaming beach vendors, but they were always nice and backed off immediately if you said no. There is lots of wildlife right on the grounds with sloths, monkeys and birds. Would definitely stay again.

Authenticity & Character
Location
Direct beach access and only 1.5 miles from entrance to Manuel Antonio Park entrance.
Staff
They did a great job taking care of us.
Cleanliness & Comfort
Rooms are very clean. Beds are comfortable. Furniture is basic. Remember that it is a beach hotel and salt eats everything.
Hampton by Hilton San José Airport
Alajuela

Good place to stay by the airport. Very comfortable rooms and dining was fairly good. Shuttle to airport runs 24/7 every 15 minutes. Great place to start or end a trip.

Authenticity & Character
It's a Hampton.
Location
10 minutes to airport.
Staff
Very attentive and friendly.
Cleanliness & Comfort
Activity Reviews
Arenal 1968 Hike & Visit to La Fortuna Waterfall
Arenal 1968 Hike & Visit to La Fortuna Waterfall
Arenal/La Fortuna

Rustic and outdoorsy. Our guide, Franklin, really made the difference as he knew an amazing amount of info about the volcano, plants, insects and animals. Amazing views and well worth it.

Quality of Experience
Food
A very nice coffee shop by the entrance. Wonderful views from the roof terrace.
Guides, Drivers and Staff
Our guide, Franklin, was excellent. Took his job very seriously and had a great amount of knowledge of the area and the natural surroundings.
Transport
Coffee, Chocolate & Sugar Cane Experience
Coffee, Chocolate & Sugar Cane Experience
Monteverde

We didn't know what to expect at Don Juans, but turned out great. Our guide was entertaining and was very knowledgeable about the process, uses and market of the chocolate, coffee and sugar cane farms. Lots of opportunity to smell, touch and taste.

Quality of Experience
Guides, Drivers and Staff
Transport
Night Excursion at the Wildlife Refuge in Monteverde
Night Excursion at the Wildlife Refuge in Monteverde
Monteverde

One of the best excursions we had. You really feel a part of the nature and night time is when you can see the animal and insect world in full swing. The walk is about 2 hours and is up and down, so be ready for a good walk. Our guide, Mario, was excellent and we saw far more than I expected.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Olman Romero
Olman
Olman Romero
Local specialist in San Jose, Costa Rica | Replied on Jul 07, 2025

Hello Victoria,

Thank you so much for your thoughtful and detailed review!
I'm truly glad everything came together smoothly for your family trip and that you enjoyed the experiences, guides, and beautiful destinations.

It was a pleasure helping you plan this special journey, and I’ll be sure to pass your kind words along to Leo and the rest of the team.

Pura Vida!
Olman

Our Trip to Ecuador = June 2025This was a wonderful trip. Thanks to kimkim ...
Ecuador | Jun 25 - Jul 3, 2025

B
Bill K.
Seattle, WA | Reviewed on Jul 07, 2025
This was a wonderful trip. Thanks to kimkim for working with Responsible Travel of Ecuador, to Sebastian, our outstanding guide in Quito, to Sani Lodge in the rainforest, and to Raul, our excellent guide during our stay at Sani Lodge.
Sebastian met us at the airport in Quito and drove us to our hotel (La Casona de la Ronda – excellent, recommended) in the city. The next day he took us to the Middle of the World where we toured the museum and visited the actual equator line. This was fun...
Read more

This was a wonderful trip. Thanks to kimkim for working with Responsible Travel of Ecuador, to Sebastian, our outstanding guide in Quito, to Sani Lodge in the rainforest, and to Raul, our excellent guide during our stay at Sani Lodge.
Sebastian met us at the airport in Quito and drove us to our hotel (La Casona de la Ronda – excellent, recommended) in the city. The next day he took us to the Middle of the World where we toured the museum and visited the actual equator line. This was fun and informative and the museum tour guide was very good. Afterwards, we drove back to the city and Sebastian led us on a fascinating and informative walking tour, stopping for lunch in the afternoon.
Next day Sebastian drove us out to Otavalo, stopping at a rose farm on the way. We participated in a cooking class in Claudia’s house. She was very hospitable and it was great fun picking herbs and vegetables in her garden and preparing a traditional Ecuadorian lunch. Then we drove back to the city, stopping to visit the market in Otavalo and, briefly, for traditional bizcocha cookies.
Next morning we took a short flight to Coca and a three-hour boat trip along the Napo River and tributaries to Sani Lodge. Our guide for this portion of the trip, Raul, met us at the Coca Airport. The boat ride was fascinating and we began to feel as if we were in an entirely different universe. Sani Lodge is owned and operated by the Kichwa Indigenous People. Everyone working there made as feel so welcome and seemed to be incredibly proud of their heritage and their accomplishments.
We traveled with Raul, assistant guide Pato, and two other guests on several trips in a small canoe during the next three days observing the lush and dense rainforest and spotting innumerable birds, monkeys and other creatures. Sometimes we hiked on muddy trails, sometimes we went out after dark to experience the night time sounds of the rainforest, and sometimes it rained quite heavily. On one trip we visited a small Kichwa settlement. The inhabitants were very gracious, sharing knowledge about their simple and humble lives and teaching us some traditional cooking skills. Raul’s knowledge of the ecosystem and it’s plants and animals was remarkable and he was ably assisted by Pato. Accommodations at the lodge were excellent and the food was very good. The entire experience was wonderful and truly exceeded our expectations.
After our three-day stay, we returned by boat to Coca, then flew to Quito to await our flight home. We enjoyed this trip greatly and learned so much. Very highly recommended.

Local specialist: Karla Guerrero
Karla
Karla Guerrero
Local specialist in Ecuador | Replied on Jul 07, 2025

Dear Bill,

How wonderful it is to read your feedback, thank you so much for your kind words!

I'm truly happy to hear that you and Kim had such a great time in Ecuador. It was a real pleasure helping you plan this special journey, and I hope you’ll return someday to explore even more of what this beautiful country has to offer.

Warmest regards,
Karla

KimKim and our trip review.
Norway | Jun 23 - Jun 30, 2025

Mollie
Mollie G.
Minneapolis, MN | Reviewed on Jul 07, 2025
KimKim Feedback
Working with KimKim really helped me with getting ideas and plans for transitioning to one town to the next on our trip to Norway with 7 people. It was extremely helpful to have someone figuring out the tickets, times, locations, etc. for the hotels, drop off and pickups, activities, etc. My only recommendation is to verify the links you include in the itinerary. A few of the links did not work so I'm glad I verified and asked the questions before we left.
Here are a few...
Read more

KimKim Feedback
Working with KimKim really helped me with getting ideas and plans for transitioning to one town to the next on our trip to Norway with 7 people. It was extremely helpful to have someone figuring out the tickets, times, locations, etc. for the hotels, drop off and pickups, activities, etc. My only recommendation is to verify the links you include in the itinerary. A few of the links did not work so I'm glad I verified and asked the questions before we left.
Here are a few reviews of the things we did.
Oslo
• We had a pickup scheduled from the airport to our first hotel in Oslo, but the driver cancelled. I contacted KimKim and they quickly arranged a different ride.
• The Grand Hotel Oslo was beautiful! We loved the rooms and the morning breakfast was amazing. The French president, Emmanuel Macron, even stopped by the hotel as we were there. The location was perfect for seeing all the common sights in Oslo.
• The 3 hour Private City Walk was okay. We ended up taking a ferry to the Fram museum. The guide was excellent at providing us with some background and history regarding the Fram. It was very interesting, and the museum was excellent and I highly recommend it. Once we were at the Fram, we wanted to stay there and look around but our time with the guide was up so she left and we stayed at the museum. I’m just not sure if the guide was really that useful, but without her we may not have attended the museum so we are thankful for that. The time may have been better spend walking around Oslo and getting the history and background about the palace, opera house, etc. from the guide and then doing the Fram on our own.
• We took scooters to the Mathallen Food Court which we all really enjoyed. We also shopped around that area which had lots of unique boutiques and secondhand stores. Very fun to see a variety in shopping areas. Downtown Oslo has lots of “chain” stores, but since we are not from Norway, they were all fairly new to us as well. Very fun shopping.

Stavanger
• Took the train to Stavanger. The train was fabulous - quiet and a great way to see the scenery.
• The second hotel, Scandic Stavanger Park, was fine. Not bad, not great – very standard. It was on a very busy street, so it was loud when the windows were open which we did because our room was hot. I personally would not recommend this hotel.
• The kids did the hike to Pulpit Rock which became the highlight of the entire trip.
• I loved looking at Old Stavanger and the buildings, as well as shopping around Ovre Holmegate in all the boutiques. I love to shop and look at goods so this was excellent for me.
• My husband and I went to the Petroleum Museum also – which I highly recommend. It was very well done and informative.
• The art all around the city is very fun. It would be fun to do a “scavenger hunt” for the art.
• Several of the hotels allowed umbrella checkout. We didn’t use it because we had raincoats, but I thought it was a great thing and worth mentioning to people you are planning trips for.
Bergen
• Took a Fjordline “ferry” to Bergen. This was more like a cruise ship. Very comfortable and beautiful. We loved this way of traveling. Highly recommend.
• The hotel, Radisson Blu Royal Hotel, was very nice and in a very central location. The only drawback is that there is a nightclub right by it, so it got loud at night.
• We did the Fjord Cruise & Seafood Dining Experience. I would not recommend this. It was fine, but our service was extremely slow and the food was okay. Not worth the money or time in my opinion.
• The Norway in a Nutshell was a great way to see a lot of things in a short time, but there was very little time to explore the places that we visited. We would barely get off the boat/train/bus and would have to get in line to catch the next boat/train/bus. It would be nice to have 1-2 hours at each stop.
• We did love seeing the fjords and mountains as we traveled. Stunning views!!!
• In hindsight, we should have stayed in Flam or Voss a few nights. My kids love “doing” things like hiking/biking and there were lots of opportunities for this in those smaller villages.
• The Catch and Cook Fishing Excursion was fun. It was rainy, but they had tons of clothes to outfit all of us so we were not miserable. My husband and sons are avid fisherman so to them it was a bit “touristy” and not real fishing, but it was an activity versus more sight-seeing so they liked it because we were doing something. We did catch some fish and enjoyed the cooking of it. Our guide, Iris, was great. I would recommend as an activity to do with the understanding that this is not for the serious fisherman.
• The Fløibanen funicular was good. Excellent views of Bergen, and a fun park. We could not get into the restaurant because we did not have a reservation so I would recommend this as something to consider to your clients when doing this activity.
• One activity we looked up and did on or own was the “Magic Ice” bar. I heard it was a bit gimmicky and expensive – which it was – but fun to experience and see it nonetheless.

All in all – it was an excellent trip. I loved seeing all that we did. Knowing what I know now, I should have done more activities versus sightseeing, but now I know for our next trip.
The kimkim app was very helpful to have all our tickets and information in one spot. I hope you continue to use and improve it.

Thank you!

Hotel Reviews
Grand Hotel Oslo
Oslo

This hotel is beautiful and is in a great location to the central Oslo. The breakfast buffet was amazing and become a food highlight of the trip. I highly recommend this hotel.

Authenticity & Character
Location
Very central
Staff
Cleanliness & Comfort
Radisson Blu Royal Hotel
Bergen

Nice hotel and excellent location to Bergen,

Authenticity & Character
It's pretty and clean.
Location
Very central location to get around Bergen
Staff
Cleanliness & Comfort
The cleanliness and comfort of the hotel is great. The only issue is that it is close to a night club so it got loud at night.
Scandic Stavanger Park
Stavanger

This hotel is fine, but I would not recommend. It was on a busy street so it was loud in our room. Our room was on the top floor and it got hot. They brought us a fan, which helped, but we could not adjust the temperature. The breakfast was included and was very good.

Authenticity & Character
Not bad, not great. Just not memorable.
Location
We were able to walk to central Stavanger
Staff
Several times staff was not available at the front desk or there was only 1 person so it took time to get help.
Cleanliness & Comfort
The hotel is on a very busy street so it was loud. Our room was hot and we could not adjust the temperature. They gave us a fan, which helped.
Activity Reviews
Self-Guided Pulpit Rock Hike
Self-Guided Pulpit Rock Hike
Stavanger

The kids in our group did this activity and it was their absolute favorite.

Quality of Experience
Private City Walk
Private City Walk
Oslo

The 3 hour Private City Walk was okay. We ended up taking a ferry to the Fram museum. The guide was excellent at providing us with some background and history regarding the Fram. It was very interesting, and the museum was excellent and I highly recommend it. Once we were at the Fram, we wanted to stay there and look around but our time with the guide was up so she left and we stayed at the museum. I’m just not sure if the guide was really that useful, but without her we may not have attended the museum so we are thankful for that. The time may have been better spent walking around Oslo and getting the history and background about the palace, opera house, etc. from the guide and then doing the Fram on our own.

Quality of Experience
Guides, Drivers and Staff
Mathallen Food Court Visit
Mathallen Food Court Visit
Oslo

Fun to see and experience some food.

Local specialist: Alex Mottler

Glorious trip to Croatia- thanks to Sara!
Croatia | Jun 23 - Jun 30, 2025

Kristin
Kristin F.
Newark, NJ | Reviewed on Jul 07, 2025
We just returned from the most amazing family trip to Croatia- thanks to Sara and KimKim. We booked very last minute and had so little time to plan / research what to do. Sara guided us from the very start- working within our budget to craft the best possible trip- finding great hotels just a couple of weeks out and developing an itinerary that left us feeling like we truly explored the Dalmation Coast.
Sara was a pleasure to work with- attentive and informative and incredibly helpful...
Read more

We just returned from the most amazing family trip to Croatia- thanks to Sara and KimKim. We booked very last minute and had so little time to plan / research what to do. Sara guided us from the very start- working within our budget to craft the best possible trip- finding great hotels just a couple of weeks out and developing an itinerary that left us feeling like we truly explored the Dalmation Coast.
Sara was a pleasure to work with- attentive and informative and incredibly helpful with every detail!! The private tours she arranged left us feeling like we got to know not just the area we were visiting, but the local people as well. Ivana spent two days with us in Split and she provided a great foundation for our trip. She is funny and knowledgeable and great company- we all enjoyed being with her. Grgo in Hvar was an outstanding local guide. He provided us with the most memorable tour of the island and his life there. Our time with him , visiting his homeland, was the highlight of the trip for us all. We cannot say enough positive things about our trip- and our experience using KimKim. I will tell ANYONE who is heading to Croatia that they must contact Sara- she is THE BEST! Thank you for so many wonderful memories and a fabulous family trip to the beautiful country of Croatia!! K. Filling

Hotel Review
Valamar Argosy Hotel
Dubrovnik

Perfectly positioned on the coast with amazing views and a great pool!! Loved our time here!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private Walking Tour of Split
Private Walking Tour of Split
Croatia

Ivana gave us a wonderful overview of the thousands of years of history in Split! :) She was a wonderful, knowledgable and personable tour guide and my whole family enjoyed their day with her. It felt like a local friend walking you around their hometown. Highly recommend, Ivana for anyone visiting Split!

Hvar Half-Day Private Island Tour (Afternoon)
Hvar Half-Day Private Island Tour (Afternoon)
Hvar

This half day tour of the island of Hvar was the highlight of our trip. Great views, interesting information, fabulous food, wonderful wine, and the most amazing tour guide, Grgo!! It was a very special day having Grgo show us the island his family has called home for seven generations. What he shared with us truly felt like a gift in every way. This is the ideal way to go beyond the vibrant waterfront and see more of the real Hvar. Spectacular in every way and we left feeling like we had made a friend. Thank you, Grgo, for sharing your home, your insights, your passion and your humor with us for the day. We will never forget it. This tour is a MUST for anyone visiting Hvar!! K. Filling

Quality of Experience
Food
lovely traditional dinner - very yummy! followed by a wine tasting- also very yummy! :)
Guides, Drivers and Staff
exceptional driver AND tour guide - Grgo!
Transport
Local specialist: Sara Skok
Sara
Sara Skok
Local specialist in Zagreb, Croatia | Replied on Jul 08, 2025
Dear Kristin, Thank you so much for taking the time to share your feedback! I am glad you and your family had such a great time in Croatia. We always do our best to connect our travelers with the most incredible guides who share our passion and love for our home country.
I will be sure to pass on your kind words to Grgo and Ivana!
Thank you once again for putting your trust in me, I am very happy we were able to create a perfect trip for you. I hope we will get a chance to work together... Read more

Dear Kristin,

Thank you so much for taking the time to share your feedback!

I am glad you and your family had such a great time in Croatia. We always do our best to connect our travelers with the most incredible guides who share our passion and love for our home country.
I will be sure to pass on your kind words to Grgo and Ivana!

Thank you once again for putting your trust in me, I am very happy we were able to create a perfect trip for you. I hope we will get a chance to work together in the future as well and wish you all an amazing rest of your summer! 😊

Sending my best from Croatia,
Sara

We, overall, are very satisfied with the serv...
France | Jun 24 - Jun 30, 2025

Warren
Warren G.
Ashburn, VA | Reviewed on Jul 07, 2025
We, overall, are very satisfied with the services provided by the Kim Kim team especially Sebastian. Throughout the planning process he was always quick to respond and make suggestions that worked out well for us. Our personal guide in Bordeaux, Hela, was a delight and took the time to explore the city and many of it's delightful food and beverage vendors. Ala Francaise host Vicki was also great and we really enjoyed her knowledge of the wine region and the process of wine making. Read more

We, overall, are very satisfied with the services provided by the Kim Kim team especially Sebastian. Throughout the planning process he was always quick to respond and make suggestions that worked out well for us.

Our personal guide in Bordeaux, Hela, was a delight and took the time to explore the city and many of it's delightful food and beverage vendors. Ala Francaise host Vicki was also great and we really enjoyed her knowledge of the wine region and the process of wine making.

Hotel Reviews
Hôtel du Cygne
Tours

Great location and fantastic large room. Most importantly, air conditioned! We happened to be in Tours France during an early heat wave and coming back after touring wineries and having dinner to a comfortable air conditioned room was most appreciated. David and the staff were friendly and accommodating during our three night stay.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Lola Boutique hotel
Bordeaux

This small hotel was delightful and the staff was always helpful when we needed recommendations on things to do. It's location right across the street from St. Michel was a bonus. The atmosphere every evening for happy hour was fantastic taking place on the plaza in front of the church steps. The bartender made some amazing craft cocktails and we enjoyed sitting and people watching as we wound down our evening.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Wine tasting and discovery tour of Caves Ambacia
Wine tasting and discovery tour of Caves Ambacia
Amboise

This tour was worth the short train ride from Tours to Amboise. The castle and Da Vinci's resting place and home were very enlightening.

Quality of Experience
Villandry, Azay-le-Rideau castles & Vouvray wine tour - Full-day
Villandry, Azay-le-Rideau castles & Vouvray wine tour - Full-day
France

Our guide, Marion, for the tour of the amazing Castle Azay-le-Rideau, the Vouvray wine tour and the Chateau Villandry was amazing. She was so knowledgeable and was obviously a subject matter expert on the history and lifestyle of people who inhabited the Caste and Chateau.

Quality of Experience
Guides, Drivers and Staff
Transport
Afternoon Tourraine Wine tour
Afternoon Tourraine Wine tour
France

Our guide for this private tour was a former Lieutenant Colonel in the French army and current winery co-owner. Very knowledgeable and took the time to take us first to the vinyard to explain the cultivation, pruning and harvesting of grapes before taking us to the wine cave for a tasting. This was a hightlig for us and we learned so much about appelations, terrior, and thcuteriee types of grapes allowed in the production of wines in the Lorre Valley. The tasting in the cave was accomapnied by a great selection of Cheeses. Really enjoyed this tour.

Quality of Experience
Guides, Drivers and Staff
Transport
Wine discovery day from Bordeaux to Saint-Emilion
Wine discovery day from Bordeaux to Saint-Emilion
Bordeaux

Our guide was delightful and our first wine tasting was great with the winery staff taking time to explain the wines and the process of how the wines were grown, produced and bottled. Our second tasting stop was more of a hard sell on the owners preference for the sparkling wine they produced. Lunch was provided there and it was a great selection of cheese, charcuterie and fresh salad with a nice red wine paring. Saint -Emilion was amazing but we were only allowed 45 mins before we needed to be back to meet the driver for our return to Bordeaux.

Quality of Experience
Guides, Drivers and Staff
Transport
Gourmet Dinner in Bordeaux
Gourmet Dinner in Bordeaux
Bordeaux

This dinner was fantastic and we were treated to a window seat that looked out over the central plaza and river bank. Food and wine were amazing and the cheese course for dessert featured a delicious selection of interesting cheese varieties.

Quality of Experience
Guides, Drivers and Staff
UNESCO Guided cruise on the Garonne river
UNESCO Guided cruise on the Garonne river
Bordeaux

Our guide was delightful and knowledgeable but the trip was short and it's highlights were really just the history of the bridges we passed beneath and some overview of the architectural rules governing development and restoration of the city's building facdes. We schduled this for the afternoon after Cite du Vin and wished we had spent more time at Cite du Vin

Quality of Experience
Guides, Drivers and Staff
Cité du Vin : priority access with the skip the line ticket and wine tasting
Cité du Vin : priority access with the skip the line ticket and wine tasting
Bordeaux

We wished we had alloted more time to tour this museum. It's multimedia and interactive exhibits were immersive and informative. Our wine tasting experience there was top notch and an experience not to be missed.

Quality of Experience
Guides, Drivers and Staff
Bordeaux gourmet & wine experience with a local
Bordeaux gourmet & wine experience with a local
Bordeaux

Hela was so engaging and knowledgeable about the history of Bordeaux and took us on a walking tour of some great local wine and culinary shops.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Sebastian Prino
Sebastian
Sebastian Prino
Local specialist in Marseille | Replied on Jul 07, 2025
Hi Warren and Maureen, how are you? Thank you so much for your kind words — I truly appreciate you taking the time to share your feedback! It was a real pleasure helping you plan your trip, and I’m so glad to hear that everything went smoothly and that the suggestions worked well for you. I’ll be sure to pass along your lovely comments to Hela and Vicki — they’ll be thrilled to know they made your experience even more special. If you ever feel like exploring another region of France (or... Read more

Hi Warren and Maureen, how are you?

Thank you so much for your kind words — I truly appreciate you taking the time to share your feedback!

It was a real pleasure helping you plan your trip, and I’m so glad to hear that everything went smoothly and that the suggestions worked well for you. I’ll be sure to pass along your lovely comments to Hela and Vicki — they’ll be thrilled to know they made your experience even more special.

If you ever feel like exploring another region of France (or coming back for more wine and food adventures!), I’d be delighted to help again.

Wishing you all the best,
Sebastian

The best trip we’ve ever been on!
Croatia | Jun 26 - Jul 3, 2025

L
layantie p.
Denver, CO | Reviewed on Jul 07, 2025
We really can’t say enough of the service provided by Zeljko and Antonia. From the beginning Antonia was responsive, quick to offer suggestions and solutions, and knew exactly how to manage a large group. I can’t think of 1 complaint on how she planned and executed this trip for us.
Zeljko is a STAR! He was not only our travel guide but became our friend by the end of the trip. Everything that was asked of him was followed up on and executed without fail. He noticed needs immediately and...
Read more

We really can’t say enough of the service provided by Zeljko and Antonia. From the beginning Antonia was responsive, quick to offer suggestions and solutions, and knew exactly how to manage a large group. I can’t think of 1 complaint on how she planned and executed this trip for us.
Zeljko is a STAR! He was not only our travel guide but became our friend by the end of the trip. Everything that was asked of him was followed up on and executed without fail. He noticed needs immediately and remedied them as quickly as he noticed them. He accompanied us to trips when he was supposed to be his free time.
Our family travels extensively and this trip was one of our best trips we’ve ever experienced.
I cannot recommend Antonia and Zeljko enough for making this happen.
It was flawlessly planned and executed.

Hotel Reviews
Occidental Hotel Ljubljana
Ljubljana
Authenticity & Character
Location
Staff
Cleanliness & Comfort
AC Hotel
Split
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Tirena
Dubrovnik
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private Walking Tour of Ljubljana
Private Walking Tour of Ljubljana
Croatia
Quality of Experience
Guides, Drivers and Staff
Transport
Day Trip to Bled Lake & a small town of Radovljica
Day Trip to Bled Lake & a small town of Radovljica
Ljubljana
Quality of Experience
Guides, Drivers and Staff
I
Transport
Private Walking Tour of Dubrovnik
Private Walking Tour of Dubrovnik
Dubrovnik
Quality of Experience
Guides, Drivers and Staff
Transport
Private Walking Tour of Plitvice Lakes National Park
Private Walking Tour of Plitvice Lakes National Park
Croatia
Quality of Experience
Guides, Drivers and Staff
Transport
Elafiti Islands - Private Half Day Speedboat Tour
Elafiti Islands - Private Half Day Speedboat Tour
Dubrovnik

Wish it was longer!

Quality of Experience
Guides, Drivers and Staff
Transport
Private Walking Tour of Split
Private Walking Tour of Split
Croatia
Quality of Experience
Guides, Drivers and Staff
Transport
Konavle Region Culinary Experience (small group)
Konavle Region Culinary Experience (small group)
Croatia
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Antonia Šutić Ljuština

Amalfi Coast and Rome: A Dream Family Vacation
Italy | Jun 27 - Jul 4, 2025

Michelle
Michelle P.
Tuckahoe, VA | Reviewed on Jul 07, 2025
The Gems of the Amalfi Coast and Eternal Rome vacation was my family's favorite and most memorable trip we've taken together. I usually plan our family vacations, but I was less confident about planning an international trip that would require either renting a car or scheduling multiple transfers during the trip. I decided to contact kimkim. I was so fortunate to have been connected with Chris. He listened to what I wanted, made adjustments along the way, and created a dream vacation for... Read more

The Gems of the Amalfi Coast and Eternal Rome vacation was my family's favorite and most memorable trip we've taken together. I usually plan our family vacations, but I was less confident about planning an international trip that would require either renting a car or scheduling multiple transfers during the trip. I decided to contact kimkim. I was so fortunate to have been connected with Chris. He listened to what I wanted, made adjustments along the way, and created a dream vacation for my family. He even arranged transportation for my oldest child to join the rest of the family on the second day, which was when she completed a summer term abroad. In addition to Chris, Maria was our local contact. She was always just a text away to answer questions and to provide us with drivers' contact information and pickup times. Having our activities and transportation taken care of allowed us to have a more relaxing and enjoyable vacation. The accommodations were another excellent aspect of our vacation. The Charme Spagna Boutique Hotel in Rome was a little gem! The room was comfortable and quiet, breakfast was excellent, and the staff were so kind and accommodating. In Sorrento, we enjoyed Hotel Leone with its lovely pool and patio, delicious breakfast, quiet but convenient location, and friendly staff. When we ended our trip with another stay in Rome, we found the accommodations at The Republic to be outstanding. Again, the rooms were comfortable and spacious, the staff accommodating, and the breakfast very enjoyable. The activities were where we truly made our memories, and Chris selected the perfect ones for our family. My family of five had so much fun at our Mediterranean cooking class at Villa Pane (even my 17-year-old son enjoyed it). Luca took us on an amazing tour of the Amalfi Coast, sharing many stories about local history and landmarks. We were so grateful that he was driving on the narrow and busy road! Paola was the most entertaining and engaging tour guide on our visit to Capri and Anacapri. She really took care of our group and made sure we had the best experience. Our private tour of Pompeii was fascinating. Our guide there was extremely interesting and informative, as was our guide at the Sistine Chapel and the Vatican Museum. We were impressed with and appreciative of the knowledge all of our guides shared with us. We were also grateful not to be part of a large tour group. The most people we were grouped with were another family of five. Another great thing about our vacation was that not every moment was planned. We had free time to explore Rome and Sorrento, visiting places that we chose along the way, including the beach in Sorrento and various historical sites and museums in Rome. We made the most of our time in Italy without stress, thanks to Chris, Maria, and the kimkim team. Now that we're home, we can't stop looking at our photos and dreaming of our next trip to Italy.

Hotel Reviews
Charme Spagna Boutique Hotel
Rome

The Charme Spagna Boutique Hotel in Rome was a little gem! The room was comfortable and quiet, breakfast was excellent, and the staff were so kind and accommodating. My family arrived very early in the morning in Rome. Although our room wasn't ready, the staff kept our luggage while we explored. They were able to open the room to us earlier than expected, which was nice since we were jetlagged. Of all the hotels we stayed in, my children enjoyed the breakfast and snacks here the most. Our room even opened to a lovely patio, where we enjoyed our meal. The hotel is also in convenient walking distance to Trevi Fountain and the Spanish Steps.

Authenticity & Character
Location
Convenient to Trevi Fountain, the Spanish Steps, and the Capuchin Crypt.
Staff
The front desk staff were extremely kind and accommodating. They kept our luggage before we could get into our rooms and after we checked out, before our train out of Rome.
Cleanliness & Comfort
The bed and shower were fantastic!
Hotel Leone
Sorrento

We enjoyed Hotel Leone with its lovely pool and patio, delicious breakfast, quiet but convenient location, and friendly staff. Our family of five had two rooms, which were conveniently assigned next to each other. Because it was so hot when we visited in July, we were glad to have the pool. We only wish it had stayed open past 7 PM.

Authenticity & Character
Location
It was nice and quiet outside of the main square of Sorrento, but it was easily walkable to all the restaurants and shops.
Staff
They were friendly, and the breakfast staff was especially attentive.
Cleanliness & Comfort
The housekeepers kept our rooms very nice. We also enjoyed having a balcony.
The Republic
Roma

We found the accommodations at The Republic to be outstanding. We were graciously welcomed at the front desk. Our family of five was assigned two spacious and comfortable rooms. We were even treated to a surprise bottle of Chianti when we arrived. Because it was so hot when we were visiting in July, we were happy to have a nice, luxurious shower in the room. Our family also enjoyed the breakfast with its variety of hot and cold foods, fruits, and beverages.

Authenticity & Character
From the treatment of the staff to the quality of the furnishings and comforts in the room, this hotel feels high-class.
Location
This hotel was convenient to the Rome Termini Station. We found the metro an easy way to travel across the city. We found some restaurants and shops within walking distance that had a more local/authentic vibe than some more centrally located ones.
Staff
Cleanliness & Comfort
Local specialist: Chris Gravas
Chris
Chris Gravas
Local specialist in Athens, Greece | Replied on Jul 07, 2025
Dear Michelle, Thank you so much for the detailed review and description of your trip, and all your kind words and appreciation. I am humbled by your wonderful review, and Maria is grateful as well. I was very happy to help plan this memorable family experience for all of you, and that you enjoyed every aspect of it, transfers, tours, hotels, guides, free time, as well as the direct help from Maria and me when needed. I will be very happy to plan your next adventure again, either to Italy... Read more

Dear Michelle,

Thank you so much for the detailed review and description of your trip, and all your kind words and appreciation. I am humbled by your wonderful review, and Maria is grateful as well. I was very happy to help plan this memorable family experience for all of you, and that you enjoyed every aspect of it, transfers, tours, hotels, guides, free time, as well as the direct help from Maria and me when needed.

I will be very happy to plan your next adventure again, either to Italy or Greece. Until that time, I wish your family a wonderful rest of your summer and happy and safe travels!

Kind regards,
Chris

Amazing Experience in Norway
Norway | Jun 27 - Jul 5, 2025

S
Susan B.
Newark, NJ | Reviewed on Jul 07, 2025
Mathia planned an amazing trip for 11 of us incorporating all that we wanted to see and do in Norway. He was attentive, informative and efficient the whole way through. All the hotels were excellent, the tours were wonderful and all transportation was perfect. We could not have navigated this ourselves. Mathia is a professional with intimate knowledge of Norway. We all highly recommend Kim Kim and Mathia. Read more

Mathia planned an amazing trip for 11 of us incorporating all that we wanted to see and do in Norway. He was attentive, informative and efficient the whole way through. All the hotels were excellent, the tours were wonderful and all transportation was perfect. We could not have navigated this ourselves. Mathia is a professional with intimate knowledge of Norway. We all highly recommend Kim Kim and Mathia.

Hotel Reviews
Hotel Norge by Scandic
Bergen
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Amerikalinjen
Oslo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Clarion Hotel Tyholmen
Arendal
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Thon Hotel Opera
Oslo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Mathia Pacenti
Mathia
Mathia Pacenti
Local specialist in Vesterålen, Norway | Replied on Jul 07, 2025
Dear Susan,
Thank you very much for your lovely review.
I’m happy to hear that the trip was such a beautiful experience for you and the whole group—it means a lot to know it was memorable for everyone.
You made everything easy for me with your kindness, great communication, and wonderful cooperation. That’s real teamwork, and I genuinely appreciated it.
I would recommend you to any travel specialist out there—you were amazing to work with. I also hope you might decide to visit Norway again... Read more

Dear Susan,
Thank you very much for your lovely review.
I’m happy to hear that the trip was such a beautiful experience for you and the whole group—it means a lot to know it was memorable for everyone.
You made everything easy for me with your kindness, great communication, and wonderful cooperation. That’s real teamwork, and I genuinely appreciated it.

I would recommend you to any travel specialist out there—you were amazing to work with. I also hope you might decide to visit Norway again one day, perhaps exploring the northern part where I live.
I’d be more than happy to assist you in planning another unforgettable journey.
I wish you and your family all the best. :)
Mathia

Holiday in the South of France and Paris with my grandchildren 2025!
France | Jun 27 - Jul 6, 2025

Judy
Judy W.
Canada | Reviewed on Jul 07, 2025
My specialist Simon did an excellent job in making my France experience with my grandchildren absolutely perfect. Our drivers were great, giving us some info on each place we were visiting, I literally never had to worry. Our hotel accommodations were absolutely wonderful especially in Nice and Aix en Provence - I could have stayed in Aix much longer as it was so beautiful. We had a lot of fun in Monaco in the Casino - No one won but definitely had fun while Nicole and Hillary enjoyed... Read more

My specialist Simon did an excellent job in making my France experience with my grandchildren absolutely perfect. Our drivers were great, giving us some info on each place we were visiting, I literally never had to worry. Our hotel accommodations were absolutely wonderful especially in Nice and Aix en Provence - I could have stayed in Aix much longer as it was so beautiful. We had a lot of fun in Monaco in the Casino - No one won but definitely had fun while Nicole and Hillary enjoyed browsing the stores and doing a little shopping at Zara’s.

The heat was my only downfall, kids didn't mind as they went to the beach to swim in the ocean and also in the pools to keep cool. Everyone thoroughly enjoyed the Perfume Making experience, so happy I did that. Our tours were all anmazing and the kids really enjoyed their night life in each place we stayed, not getting to bed until the wee hours of the morning. Paris is such a beautiful city with so much to see and do. The hotel we stayed at was wonderful as it was walking distance to everything. All the restaurants we went to had fabulous food, wine and cocktails no one complained.

Thank you Kim Kim for another wonderful and memorable holiday.

Hotel Reviews
Renaissance Paris Vendome Hotel
Paris

Wonderful hotel walking distance to everything - disappointed their spa and pool closed even though they offered us to use another hotels pool.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Villa Saint Ange
Aix en Provence

This hotel was beyond beautiful with its lovely gardens, fabulous pool with restaurant attached to the pool area where we enjoyed lunch, excellent breakfast and walking distance to town .

Authenticity & Character
Location
Staff
Cleanliness & Comfort
La Bastide Saint Antoine
Grasse
Authenticity & Character
Beautiful grounds and excellent dinner
Location
Staff
Cleanliness & Comfort
Boscolo Nice Hôtel & Spa
Nice

Absolutely beautiful, walking distance to beach, excellent breakfast - highly recommend

Authenticity & Character
It’s beautiful decor
Location
Close to beach, cafes and bars
Staff
Cleanliness & Comfort
Activity Review
Dinner at Le Plongeoir
Dinner at Le Plongeoir
France
Food
Local specialist: Simon Hardy

The trip was fantastic. Virtually all of the ...
Indonesia | Jun 25 - Jul 6, 2025

Mark
Mark F.
the Netherlands | Reviewed on Jul 07, 2025
The trip was fantastic. Virtually all of the accomplishments exceeded expectations. The guides and drivers were fantastic. Felt like we got an excellent feel for Indonesia. Regarding all of the above Yuqqa did a terrific job. There were a couple of areas she fell short in. She arranged two hikes for us, only one of which we did. That was the Mt Batur hike. She did not adequately explain what the hike was. The first ninety minutes or so were on a road going up the mountain with cars passing... Read more

The trip was fantastic. Virtually all of the accomplishments exceeded expectations. The guides and drivers were fantastic. Felt like we got an excellent feel for Indonesia.

Regarding all of the above Yuqqa did a terrific job. There were a couple of areas she fell short in. She arranged two hikes for us, only one of which we did. That was the Mt Batur hike. She did not adequately explain what the hike was. The first ninety minutes or so were on a road going up the mountain with cars passing us. I don't understand why we weren't dropped off further up the mountain. On the way down we were. It was poorly planned or executed.

The second hike was supposed to be to the Wae Bae village. My son looked it up on All Trails and the reports were daunting. We have hiked all over the world, but were not prepared for anything serious. We received virtually no explanation from Yuqqa about the hike. She actually tried down playing the trail report. Even asked to see it. Once we had decided not to do the hike she continued to press us to do it. In fairness maybe she just thought it would be an amazing experience, but regardless it was way too much. She was very inconsistent with her descriptions of the hikes, at one point even countering what she had said in the itinerary. She asked me the same question a few times when she was pushing the hike. She wasn't even communicating with the guide who did a terrific job of making alternative plans. She sounded angry and unaware of what was going on.

My other criticism of her regarded her availability. She wanted to arrange for a call, but when I went on the website her open times were at 3 and 4 am of my local time zone. Not acceptable. At times I didn't receive a response on the WhatsApp chat for an overly long time, sometimes not until the next day. Fortunately our guides or drivers were always available to help.

I really enjoy working with Kimkim. I would not do another trip with Yuqqa.

Hotel Reviews
Jakarta Airport Hotel
Jakarta

Hotel was basic. We arrived into terminal 3 at Jakarta. Yuqqa had selected a hotel in terminal 2, but we flew out of terminal 1 the next morning. Why so much movement. Spending the night at the terminal we arrived at would have been much easier and better.

Authenticity & Character
Location
A different terminal
Staff
Cleanliness & Comfort
Arma Museum & Resort

Absolutely fantastic. Was our favorite hotel of the trip. Grounds were magnificent and the staff was great.

Authenticity & Character
Felt like you were in Indonesia
Location
The center of Ubud
Staff
Cleanliness & Comfort
Puri Santrian Beach Resort & Spa
Bali

A beautiful resort right on the ocean

Authenticity & Character
Location
Right on the ocean
Staff
Cleanliness & Comfort
Wae Rebo Lodge

VERY basic, but we expected that. We were only there to access the hike, which we never did.

Authenticity & Character
Maybe a little too authentic
Location
Staff
Cleanliness & Comfort
Bayview Gardens Hotel

Gorgeous views of the harbor

Authenticity & Character
Location
Views of the harbor and access to downtown
Staff
Cleanliness & Comfort
Loved breakfast being served on our private porch every morning
Private cruise trip in Komodo National Park
Labuan Bajo, Indonesia

The highlight of the trip was the MonaLisa 3. The crew was great. Boat was lacking only one small thing, places to sit. There were no chairs. A couple of benches but nothing else. Everything else was great. Our guide Robert was absolutely sensational. By the end of the trip it felt like we were hanging out with a friend who was a local. When we had the problem with the Wae Rebo hike Robert saved the day. He was amazing looking for Komodo Dragons. He made up for all of Yuqqa's mistakes. One of the best guides I have ever had.

Authenticity & Character
Food was all local and tasty
Location
The snorkeling was amazing.
Staff
Crew was focused on all our needs
Cleanliness & Comfort
Activity Reviews
Komodo Cruise Day 2
Komodo Cruise Day 2
Indonesia

Ten stars. Best day of the trip. We saw eight Komodo Dragons! Two terrific snorkeling experiences. We will remember this day for the rest of our lives.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Sunrise trek to Mount Batur
Sunrise trek to Mount Batur
Indonesia

A little bit touristy and poorly scheduled as mentioned previously. View was magnificent.

Quality of Experience
Guides, Drivers and Staff
Transport
Komodo Cruise Day 1
Komodo Cruise Day 1
Indonesia

Fantastic

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Vanilla Plantation Trekking at Dukuh Buahan Village
Vanilla Plantation Trekking at Dukuh Buahan Village
Ubud, Bali

Very authentic. Loved the hike through the rice fields

Quality of Experience
Guides, Drivers and Staff
Transport
Komodo Cruise Day 3
Komodo Cruise Day 3
Indonesia
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Yuqqa Macdalena

Our local specialist Hoa was excellent in hel...
Thailand | Jun 22 - Jul 3, 2025

D
Donald K.
San Jose, CA | Reviewed on Jul 07, 2025
Our local specialist Hoa was excellent in helping plan our Thailand vacation! We appreciated her communication before, during, and after the trip. She would reach out daily to check on our group and address any issues that arose (there were none). Our tour guides Nana (Bangkok), Bam (Chiang Mai), and Billy (Krabi) took great care of everyone in the group, from the kids to the seniors. Also our guides during the excursions, Boy at Elephant Eco Valley and Mr. A at SeaKayak Krabi, were... Read more

Our local specialist Hoa was excellent in helping plan our Thailand vacation! We appreciated her communication before, during, and after the trip. She would reach out daily to check on our group and address any issues that arose (there were none).

Our tour guides Nana (Bangkok), Bam (Chiang Mai), and Billy (Krabi) took great care of everyone in the group, from the kids to the seniors. Also our guides during the excursions, Boy at Elephant Eco Valley and Mr. A at SeaKayak Krabi, were wonderful as well.

Hotel Reviews
Varana Krabi Hotel

Excellent breakfast buffet and restaurant. Great resort for active vacationers such as swimming, working out, yoga, rock climbing, Muay Thai boxing.

Authenticity & Character
Great for active people.
Location
Walking distance to the beach and restaurants.
Staff
All the staff was friendly.
Cleanliness & Comfort
Clean and spacious rooms.
Nysa Hotel Bangkok Sukhumvit 11
Bangkok

Great location, only 15 minute walk to Terminal 21 shopping mall. Very busy hotel. Breakfast buffet staff were not very friendly though. Some guests were sitting with their bare feet on the couch and coffee table in the lounge area.

Authenticity & Character
Breakfast dining staff could be friendlier.
Location
Close to 7-11 and Terminal 21 mall.
Staff
Breakfast dining staff could be nicer. It was very busy so maybe they were under a lot of stress.
Cleanliness & Comfort
Rooms were clean and spacious.
Solitaire Bangkok Sukhumvit 11
Bangkok

Great location, only 15 minute walk to Terminal 21 shopping mall. Excellent breakfast buffet.

Authenticity & Character
Clean and modern design.
Location
Close to Terminal 21 mall.
Staff
Staff was friendly and helpful.
Cleanliness & Comfort
Clean and spacious rooms.
De Chai The Colonial Hotel & Spa
Chiang Mai

Great location, only 15 minute walk to the night market. Good breakfast buffet.

Authenticity & Character
Location
Only a 15 minute walk to the night market.
Staff
Staff was friendly and helpful.
Cleanliness & Comfort
Clean and spacious rooms.
Activity Reviews
Doi Inthanon National Park - A Touch of Nature
Doi Inthanon National Park - A Touch of Nature
Chiang Mai

Great place to go hiking and learn about the Hmong people native to the area.

Quality of Experience
Food
Tom Yum soup, fried fish.
Guides, Drivers and Staff
Transport
Railway Market & Floating Market
Railway Market & Floating Market
Bangkok

Wonderful activity for all ages and to buy souvenirs.

Quality of Experience
Food
Fried bananas, mango and sticky rice, noodles.
Guides, Drivers and Staff
Transport
Chiang Mai Culture and Art
Chiang Mai Culture and Art
Chiang Mai

The kids enjoyed learning about the temple and the craftsmanship involved in the silver pieces. They loved making their own key chains out of aluminum.

Quality of Experience
Guides, Drivers and Staff
Transport
Self-guided Bangkok Exploration
Self-guided Bangkok Exploration
Bangkok
Quality of Experience
Guides, Drivers and Staff
Transport
Wat Umong & monk blessing
Wat Umong & monk blessing
Chiang Mai

Very interesting tour about the history of the temple.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Elephant Rendezvouse & Bamboo Rafting in Mae Tang
Private Elephant Rendezvouse & Bamboo Rafting in Mae Tang
Chiang Mai

Highlight of the trip. Learned how to take care of elephants, feed them, make paper from their poop, and bathe them.

Quality of Experience
Food
Fried rice, chicken satay.
Guides, Drivers and Staff
Our excursion guide Boy was very knowledgeable.
Transport
Phi Phi Islands Discovery by Private Premium Speedboat
Phi Phi Islands Discovery by Private Premium Speedboat
Krabi

Great place to play on the beach, snorkel, and dine on the beach.

Quality of Experience
Food
Pomelo salad
Guides, Drivers and Staff
Billy and the boat crew took excellent care of everyone.
Transport
Private Half Day Kayaking at Ao Thalane
Private Half Day Kayaking at Ao Thalane
Krabi

Fun activity for all ages. No paddling required if you hire a guide to paddle for you. Beautiful scenery. Lots of animals to see.

Quality of Experience
Guides, Drivers and Staff
Mr. A and his crew were great. They were super friendly, knowledgeable, and helpful for people in our group that couldn’t paddle.
Transport
Night Street Food Tour After Dark by Tuk Tuk
Night Street Food Tour After Dark by Tuk Tuk
Bangkok

Great way to try the street food without the fear of getting sick.

Quality of Experience
Food
Everything
Guides, Drivers and Staff
Transport
Local specialist: Hoa Tran
Hoa
Hoa Tran
Local specialist in Hanoi Vietnam | Replied on Jul 07, 2025

Hi Donald,
Thank you so much for such an amazing review! It was truly a pleasure helping you plan your family's Thailand vacation, and I’m so happy that we were able to make it a memorable experience.
It’s wonderful to hear that Nana, Bam, Billy, Boy, and Mr. A helped make your trip even more special — they’ll be so happy to hear your kind words!
Wishing you and your family many more amazing adventures ahead. Hope to see you again soon in your next trip to my home country Vietnam🤗🥰
Warmest,
Hoa

The hotel was in the center of everything we ...
France | Jun 30 - Jul 6, 2025

S
Shannon B.
Newark, NJ | Reviewed on Jul 07, 2025
The hotel was in the center of everything we explored and the staff was absolutely amazing and was very welcoming. I absolutely loved the dinner cruise as it was one of my favorites along with Disney land.
The tours were wonderful with lots of amazing history and art,
The metro made things alittle stressful at times into navigating the city.
Read more

The hotel was in the center of everything we explored and the staff was absolutely amazing and was very welcoming. I absolutely loved the dinner cruise as it was one of my favorites along with Disney land.
The tours were wonderful with lots of amazing history and art,
The metro made things alittle stressful at times into navigating the city.

Hotel Review
Hôtel Parc Saint Séverin
Paris

Such a great fit! The staff was welcoming and very accommodating and helped in any way you needed. Felt spoiled while we were there.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Nighttime Seine River Cruise with Dining Experience
Nighttime Seine River Cruise with Dining Experience
Paris

Made this truly an amazing way to end the trip. It was amazing.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Haut Marais & Canal St Martin Food Tour
Haut Marais & Canal St Martin Food Tour
Paris

Loved trying all the famous and delicious foods of Paris!!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Joël Massé
Joël
Joël Massé
Local specialist in Lacenas, near Lyon, France | Replied on Jul 09, 2025

Hello Shannon,
Thank you so much for your great feedback. That's invaluable for us to control, maintain and improve the quality of our services. Be sure I'll share this with my Operation Team and all local providers.
Best regards
Joel

An unforgettable trip to Northern Ireland and Scotland thanks to Salome and kimkim!
Scotland | Jun 22 - Jul 5, 2025

J
John C.
Rancho Palos Verdes, CA | Reviewed on Jul 06, 2025
We had an absolutely wonderful time on this trip to Northern Ireland and Scotland! Salome did an extraordinary job planning the trip, and patiently took into account our many updates and requests. We ran into just a couple of minor hiccups during the trip, but Salome and kimkim were instantly reachable and quickly (within minutes) resolved them. I would highly recommend kimkim to anyone, and will definitely use them again in the future. During this trip, we visited Belfast, Glasgow,... Read more

We had an absolutely wonderful time on this trip to Northern Ireland and Scotland! Salome did an extraordinary job planning the trip, and patiently took into account our many updates and requests. We ran into just a couple of minor hiccups during the trip, but Salome and kimkim were instantly reachable and quickly (within minutes) resolved them. I would highly recommend kimkim to anyone, and will definitely use them again in the future.

During this trip, we visited Belfast, Glasgow, Inverness, Isle of Skye, and Edinburgh. Kimkim reserved excellent hotels for us at each location, with the highlight being the Tigerlily in Edinburgh. Of these locations, Isle of the Skye was the only one where we ran into any difficulties. Not only is Isle of Skye out of the way, it is also not equipped for the large number of tourists it receives. We stayed in Portree, the largest town on the Isle, and found it very difficult to find restaurants with availabilities for dinner. Most restaurants and shops there close relatively early. Private transportation and taxi service is difficult to arrange as well.

One other note is that while kimkim arranged for private transportation for most transition points, we did have to move our own luggage to and from the train stations to our local hotels. This was typically a 10 to 20 minute walk that could be uphill over ragged streets. We probably would have chosen this over any additional expense, but others may feel differently.

Hotel Review
Tigerlily
Edinburgh

This is a truly exceptional hotel! The lobby is absolutely gorgeous, the room was massive and elegant, and the hotel and wait staff could not have been more gracious and helpful. I could not give a higher recommendation for this hotel!

Authenticity & Character
Very modern and elegant boutique hotel
Location
Great location in the newer part of Edinburgh near many shops, restaurants, and pubs.
Staff
I have never felt more welcomed than by Tigerlily's hotel and wait staff. They were incredible!
Cleanliness & Comfort
A true 5-star experience!
Activity Review
Eat Walk Glasgow
Eat Walk Glasgow
Glasgow

The food and drinks on this tour were fabulous, and each stop presented a unique view of Glasgow. However, the true highlight of the tour was Megan, our tour guide. Megan was full of personality and highly knowledgeable about the venues, the food, and Glasgow in general. She made the tour a very enjoyable experience for all of us.

Quality of Experience
Great choice of venues
Guides, Drivers and Staff
Megan was exceptional. She was so fun to talk to and had an impressive knowledge of Glasgow.
Local specialist: Salomé Deroyer
Salomé
Salomé Deroyer
Local specialist in Lyon | Replied on Jul 07, 2025

Hi John,
Thank you so much for your heartfelt review. It was a pleasure to create such a memorable trip for all 6 of you!
I'm especially glad you liked the Tigerlily hotel, it is one of the team's favorite in Edinburgh!
Thank you again for traveling with us, and I do hope to hear from you soon for future trips! 😊
All the best,
Salomé & the High Point Holidays Team

trip of a lifetime!
Norway | Jun 19 - Jun 29, 2025

Valerie
Valerie D.
Boston, MA | Reviewed on Jul 06, 2025
Linda was an amazing vacation coordinator! She suggested many activities that I never would have found on my own. It was so easy to have transportation and accommodations arranged in advance. Our favorite activities were the fjord safari and floating sauna in Flam and our stay at Bestebakken. Read more

Linda was an amazing vacation coordinator! She suggested many activities that I never would have found on my own. It was so easy to have transportation and accommodations arranged in advance. Our favorite activities were the fjord safari and floating sauna in Flam and our stay at Bestebakken.

Hotel Reviews
Bestebakken
Hafslo

Such a unique experience with a beautiful location, welcoming host, and delicious food!

Authenticity & Character
Lindis is an amazing host with great stories. She grows much of her own food which she then prepares to serve. Fun having alpacas outside to feed and watch.
Location
Staff
Cleanliness & Comfort
Clarion Hotel The Hub
Oslo

Very convenience location! The most amazing breakfast buffet!

Hotel Norge by Scandic
Bergen

Awesome convenient location! Spa was very nice. Breakfast was huge and delicious.

Location
Local specialist: Linda Veråsdal
Linda
Linda Veråsdal
Local specialist in Norway | Replied on Jul 07, 2025

Thank you so much for your lovely feedback, Valerie. I am happy to read you enjoyed your trip and the activities & places you visited. I wish you and your family a nice summer onwards and hope to see you back in Norway another time! Best, Linda

Our family of 4 had an incredible trip to Pra...
Austria | Jun 20 - Jun 29, 2025

Kassie
Kassie T.
Palmdale, CA | Reviewed on Jul 06, 2025
Our family of 4 had an incredible trip to Prague, Vienna and Budapest in June 2025. I liked working with Clemens, Kamilla and Andrew. They even encouraged a send-off call to review the trip plans prior to our departure. Hands down, Prague was our favorite probably because of the medieval feel and our hotel was perfectly located. In Vienna, Kamilla made excellent dinner reservations and suggestions and we probably had our favorite and most memorable dinner based off of her reservation - at... Read more

Our family of 4 had an incredible trip to Prague, Vienna and Budapest in June 2025. I liked working with Clemens, Kamilla and Andrew. They even encouraged a send-off call to review the trip plans prior to our departure. Hands down, Prague was our favorite probably because of the medieval feel and our hotel was perfectly located. In Vienna, Kamilla made excellent dinner reservations and suggestions and we probably had our favorite and most memorable dinner based off of her reservation - at Plachutta and ordered Tafelspitz! We really enjoyed our e-bike tour in Vienna. This tends to be favorite family activity for us when we travel and Vienna is the perfect place for e-biking. We enjoyed Budapest but our hotel was farther away from the action. However, we were in very large hotel suite that was fantastic for a family of 4. And it was part of a large mall that my teenagers really enjoyed.

Hotel Reviews
Hotel At the Golden Scissors (U Zlatých nůžek)
Prague

Loved everything about this hotel! Even the restaurant had incredible food and the breakfast was perfect. The only issue was no elevator - so walking the steps to the top floor but that is Europe for you. Perfect location, perfect place!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Austria Classic hotel
Vienna

Great hotel and super friendly staff. The suana and fitness were under construction and not usable. That is the only reason for the 4 stars.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Crowne Plaza Budapest
Budapest

Nice hotel but farther from where we wanted to be. The suite was amazing but the a/c didn't work well.

Authenticity & Character
It's modern, not historic.
Location
Farther from where we wanted to be.
Staff
Cleanliness & Comfort
A/C didn't work well but they provided fans.
Activity Reviews
Candlelight Dinner Cruise
Candlelight Dinner Cruise
Budapest

Loved this .Exactly what we were looking forward to.

Day Trip from Prague to Bohemian and Saxon Switzerland
Day Trip from Prague to Bohemian and Saxon Switzerland
Prague

This is an incredibly long day. You will sweat and be exhausted. It is something to know ahead of time. We didn't anticipate how much of a hiking day this would be - lots of elevation and steep hills.

E-Bike through Vienna - Highlight Tour - private
E-Bike through Vienna - Highlight Tour - private
Vienna
🎵 Classical Concert Extravaganza: Vienna Baroque Orchestra 🎶
🎵 Classical Concert Extravaganza: Vienna Baroque Orchestra 🎶
Vienna

This was more informal than we were expecting. I think we just had the wrong expectations. We dressed up but then most were in shorts and tshirts.

 Guided  Tour Old Town Prague & Jewish Quarter
Guided Tour Old Town Prague & Jewish Quarter
Prague

Dana was great but we were so tired after just arriving in Prague from a long day of travel. We shouldn't have booked something right at our arrival.

Local specialist: Clemens Sengwein
Clemens
Clemens Sengwein
Local specialist in Vienna | Replied on Jul 07, 2025
Hi Kassie, Thank you so much for taking the time to write such a detailed and thoughtful review of your June trip—it truly made my day to read it! I’m thrilled to hear that you and your family had an incredible time in Prague, Vienna, and Budapest. It was a pleasure working with you, alongside Kamilla and Andrew, to craft this journey. I'm especially happy that Prague left such a strong impression—what a magical city, right? And I agree, Hotel At the Golden Scissors is a gem (even if those... Read more

Hi Kassie,

Thank you so much for taking the time to write such a detailed and thoughtful review of your June trip—it truly made my day to read it!

I’m thrilled to hear that you and your family had an incredible time in Prague, Vienna, and Budapest. It was a pleasure working with you, alongside Kamilla and Andrew, to craft this journey. I'm especially happy that Prague left such a strong impression—what a magical city, right? And I agree, Hotel At the Golden Scissors is a gem (even if those stairs are a bit of a workout!).

It’s wonderful that Kamilla’s dinner suggestion at Plachutta turned into such a memorable experience. And the e-bike tour in Vienna—so glad your family enjoyed it! Vienna’s layout and wide boulevards really do make it perfect for biking.

Thanks also for the honest feedback about the Budapest hotel location and A/C situation—that kind of insight helps us fine-tune future plans, and I’ll definitely take that into account next time we plan something in the city.

I also appreciate the notes on the Bohemian Switzerland hike and the concert—great reminders of how important pacing and expectation-setting are, especially after a long travel day.

It was a real pleasure supporting you on this adventure, and I’d love to help with your next one—whether it's a return to Central Europe or somewhere new entirely.

Wishing you and your family a wonderful rest of the summer!

Warm regards,
Clemens Sengwein-Reti
Local Specialist – Prime Tours & Avellera

wonderful!
Norway | Jun 29 - Jul 5, 2025

K
Keith V.
Seattle, WA | Reviewed on Jul 06, 2025

Krista did a great job coordinating everything for us; wonderful ideas and and reservation selection. Your 24-hour support team was super helpful along the way...that is a great service. its almost impossible to get ahold of anyone these days, and that service was top notch.

Thank you!
Keith and Sydney

Local specialist: Krista Muuk
Krista
Krista Muuk
Local specialist in Kristiansand | Replied on Jul 07, 2025

Hi Keith and Sydney,

Thank you so much for your kind words! I'm so glad everything came together smoothly for you.

It was such a pleasure working with you—thank you again for the opportunity. Wishing you many more wonderful experiences ahead!

Warm regards,
Krista & the team

Curated Trip to Ecuador
Ecuador | Jun 20 - Jun 28, 2025

M
Mina O.
Miami, FL | Reviewed on Jul 06, 2025
We worked with Majo and Steven to plan our Ecuadorian adventure, which included the Napo Cultural Center in the Amazon, Chilcabamba in the Andean region, and Casa Aliso to close out the trip in Quito. Majo was patient and thoughtful as we went back and forth about the details of our itinerary. She adapted to our wants/needs and the result was a well-planned and executed trip with a lot of moving parts. Our tour guide, Luis, in the Amazon was a 10/10. Incredible wealth of knowledge and really... Read more

We worked with Majo and Steven to plan our Ecuadorian adventure, which included the Napo Cultural Center in the Amazon, Chilcabamba in the Andean region, and Casa Aliso to close out the trip in Quito. Majo was patient and thoughtful as we went back and forth about the details of our itinerary. She adapted to our wants/needs and the result was a well-planned and executed trip with a lot of moving parts. Our tour guide, Luis, in the Amazon was a 10/10. Incredible wealth of knowledge and really made our time in the jungle special. Chilcabamba was a modern, rustic lodge surrounded by wildflowers and beautiful views of several volcanoes. The food prepared by the staff was fresh, local and delicious. Casa Aliso in Quito was perfectly situated for those that enjoy exploring the city on their own as it was very safe, and centrally located to dining hot spots, shops and local attractions. Taking the metro to the old city was a breeze and felt totally safe (also an incredible engineering feat). Majo & Steven went above and beyond to ensure everything was going according to plan and that we were happy. They checked in on us regularly on the what’s app thread and were highly responsive when we had questions. We also enjoyed meeting them at a local brewery to share insights from the trip. They were sweet, sincere and full of knowledge about what makes Ecuador special. Overall, we feel like we stumbled upon a gem with KimKim and we have been recommending to friends & family since. Thank you for an unforgettable adventure. We’ll be back!

Local specialist: Maria Jose Jaramillo
Maria Jose
Maria Jose Jaramillo
Local specialist in Quito, Ecuador | Replied on Jul 07, 2025
Dear Mina, We wanted to thank you for the wonderful review you wrote. Reading your words made our day! We appreciate the time you took to write it, Every word meant so much. It was such a pleasure for Steven and me to work with you and Houston and be part of your Ecuadorian adventure. We're so happy to hear that you enjoyed each special place, from the unforgettable time with Luis in the Amazon to the breathtaking views at Chilcabamba and the charm of Casa Aliso. It’s incredibly rewarding... Read more

Dear Mina,

We wanted to thank you for the wonderful review you wrote. Reading your words made our day! We appreciate the time you took to write it, Every word meant so much. It was such a pleasure for Steven and me to work with you and Houston and be part of your Ecuadorian adventure.

We're so happy to hear that you enjoyed each special place, from the unforgettable time with Luis in the Amazon to the breathtaking views at Chilcabamba and the charm of Casa Aliso. It’s incredibly rewarding to know that the care and attention we put into planning your trip helped create such meaningful memories for you both.

Your message is a beautiful reminder of how lucky we are to be doing what we love for people who love what we do. That kind of connection is what makes this work uplifting and inspires us to keep going the extra mile.

It was an honor to be part of your journey, and I’m so happy to know Ecuador left such a positive impression on both of you. If you ever decide to return, or if friends or family plan a visit, we´d be delighted to help again.

Thank you once again for your trust in Steven and me. We will stay in touch.

Warm regards,
Majo & Steven

Once in a Lifetime Trip
Italy | Jun 22 - Jul 5, 2025

Paul & Mary Ann
Paul & Mary Ann S.
Nicetown-Tioga, PA | Reviewed on Jul 06, 2025
Melanie made this family trip a once in a lifetime trip. We started planning over 20 months ahead and she led me through all the necessary details once I laid out things we wanted to see and places we wanted to visit. She set up a couple of unbelievable events that made the trip beyond description. I had 13 of my family the first week and 11 continued onto week 2. She made all the arrangements for our visit from hotels and tour guides; all of which were the best! I even asked her to make... Read more

Melanie made this family trip a once in a lifetime trip. We started planning over 20 months ahead and she led me through all the necessary details once I laid out things we wanted to see and places we wanted to visit. She set up a couple of unbelievable events that made the trip beyond description. I had 13 of my family the first week and 11 continued onto week 2. She made all the arrangements for our visit from hotels and tour guides; all of which were the best! I even asked her to make some dinner reservations away from tourists and they were all great restaurants reserved! The suggestion of the private boat tour out to Capri was worth the entire trip - it was fabulous! My daughter and granddaughters called her throughout the trip to locate the tour guides or see verify the plans for the day and she was always available to us. In fact, there were times when I called from the states and it was late at night, when she was homes with her kids but still answered the phone and handled all my questions. She and her team were the greatest! I would never do an Italy tour without them!

Local specialist: Melanie Rapuano
Melanie
Melanie Rapuano
Local specialist in Italy | Replied on Jul 08, 2025
Hi Paul, it took me a few days to reply to your review and even now I am smiling with tears (happy ones) in my eyes. I can't really descibe what a pleasure it has been; from day one, when we had no idea about dates, number of people, not really sure where you wanted to go, all I remember you saying was ''I want this to be the best holiday for my whole family'' and I immediately knew I had to make it as special as I could! And yes, we had a few calls with my screaming babies and even then you... Read more

Hi Paul,

it took me a few days to reply to your review and even now I am smiling with tears (happy ones) in my eyes. I can't really descibe what a pleasure it has been; from day one, when we had no idea about dates, number of people, not really sure where you wanted to go, all I remember you saying was ''I want this to be the best holiday for my whole family'' and I immediately knew I had to make it as special as I could! And yes, we had a few calls with my screaming babies and even then you would say, just enjoy the madness.

So thank you once again for trusting me completely with your special holiday and I wish you all the best, you have a great family and I feel honoured to have had you as my guests.

My best wished to Mary Ann, take care Paul and GRAZIE!

Melanie

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

Secure & easy booking

Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.