Kimkim Trip Reviews

4.8
Based on 18,895 ratings
Read 18,895 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Two Week Chile Tour
Chile | Dec 20 - Jan 3, 2026

F
Felice B.
Newark, NJ | Reviewed on Jan 04, 2026
All of the guides arranged by the agency were local experts, able to provide considerable information on the native flora and fauna of the national parks we visited, but I have to give a special shoutout to our guide in Patagonia, Nacho, who was just wonderful. He made our family feel like we were his most important clients, did great photography for us, and entertained us all day. HIGHLY recommend a full day private tour with him if it can be arranged. I also must give a shout out to... Read more

All of the guides arranged by the agency were local experts, able to provide considerable information on the native flora and fauna of the national parks we visited, but I have to give a special shoutout to our guide in Patagonia, Nacho, who was just wonderful. He made our family feel like we were his most important clients, did great photography for us, and entertained us all day. HIGHLY recommend a full day private tour with him if it can be arranged.

I also must give a shout out to Riwal. We had a few hiccups on our trip, none of which was the agency's fault, but he took care of us all along the way. He went to bat for us with the hotel when they lacked hot water for over a full day, and arranged a partial refund for the inconvenience. He was kind and generous with his time. The full team at KimKim was great.

Hotel Reviews
Iorana Hotel
Hanga Roa
Authenticity & Character
Location
Little bit of a walk to downtown and taxis weren't always available. For food (dinner/lunch), you either have to make a reservation before noon that day or they won't have food available and you might have to walk (~15 mins) to closest restaurants on main street.
Staff
All the staff were genuinely welcoming
Cleanliness & Comfort
Rooms were clean, but basic.
45 by Director
Santiago
Authenticity & Character
More of a "western" style hotel vs. any Chilean character.
Location
Staff
Cleanliness & Comfort
Hotel Lady Florence Dixie
Puerto Natales

Hotel was undergoing renovation, which is much needed. However, they lied to the agency about hot water not being available. Said it was a "sector" issue. There was clearly construction going on and, after escalating to our agency after over 24hrs of no hot water, the agency sent a representative by in-person who confirmed not a sector issue. Because we escalated, they did have workers working on regaining hot water to our room until 2AM on Christmas Eve. In addition to the hot water issue, the ceiling of our room had clear water damage, the carpet was disgusting, beds were basic, and there was almost a 1" gap between the bottom of the room door and the floor. Patagonia is a very windy place so the wind would come through and move the shades around all night long. This "hotel" is more like a run down motel. I only hope the renovations are done properly as it could have potential, but lying to hotel guests is a complete NON-starter for me. Would never stay there again. Only positive I can give is the staff that ran the breakfast room downstairs was always welcoming.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Bellavista
Puerto Varas

Quaint German-style hotel, right on the water. Easy walk to downtown for restaurants or shopping. Solid breakfast options in the morning. Decent WiFi.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Only complaint is the toilet in the main bedroom was right up against the towel warmer. Bit cramped.
Activity Reviews
Half Day tour - The Seven Explorers
Half Day tour - The Seven Explorers
Easter Island
Quality of Experience
Guides, Drivers and Staff
Transport
Wished the van's A/C was a bit stronger. It was a warm day and the bus got very hot.
Rano Raraku Volcano & Anakena White Sand Beach
Rano Raraku Volcano & Anakena White Sand Beach
Easter Island

Sebastian did a great job sharing his knowledge of the history of the islands and the statues!

Good Bye Easter Island - Transfer to the Airport for your flight to Santiago.
Good Bye Easter Island - Transfer to the Airport for your flight to Santiago.
Chile

Our driver was so sweet! She knew our luggage was too big for her car, so she arranged for a cousin to come help from across the island. Both were very welcoming and gave us a parting gift. Far more than I could expect from a transport experience.

Guides, Drivers and Staff
Transport
Kari Kari Cultural Show and Dinner
Kari Kari Cultural Show and Dinner
Easter Island

We had a great time at the show and dinner afterwards was delicious!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Grey Glacier Round Trip Navigation
Grey Glacier Round Trip Navigation
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Estancia La Península Full Day
Estancia La Península Full Day
Puerto Natales

High winds cancelled the activity

Torres del Paine National Park - Private Panoramic Tour
Torres del Paine National Park - Private Panoramic Tour
Chile

Torres del Paine is absolutely stunning! Even when dealing with what felt like hurricane-force winds, we just couldn't help but stand there are stare at the gorgeous surroundings.

Quality of Experience
Food
Guides, Drivers and Staff
Nacho is the BEST!
Transport
Visit the Saltos del Petrohue - Todos Los Santos Lake  & Osorno Volcano
Visit the Saltos del Petrohue - Todos Los Santos Lake & Osorno Volcano
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Chiloe Fauna: Ancud, Caulin & Penguins of Puñihuil
Chiloe Fauna: Ancud, Caulin & Penguins of Puñihuil
Chile
Quality of Experience
Weather cancelled seeing the penguins
Guides, Drivers and Staff
Transport
Local specialist: Riwal Le Derff
Riwal
Riwal Le Derff
Local specialist in Santiago & Quito | Replied on Jan 05, 2026

Hi Felice,
Thank you very much for your beautifull and honest review; it is very appreciated :)
I loved following each day of your trip and saw all your family was enjoying it.
Thanks a lot for your review from all our team.
Happy new year to you and all your family!

Best regards,
Riwal

This experience was excellent. Leo and cowor...
Philippines | Dec 14 - Dec 28, 2025

Anton
Anton J.
San Jose, CA | Reviewed on Jan 04, 2026
This experience was excellent. Leo and coworkers made sure everything was taken care of once we got there. Excursions were already planned, hotel staff already informed, on ground transportation prearranged. Read more

This experience was excellent. Leo and coworkers made sure everything was taken care of once we got there. Excursions were already planned, hotel staff already informed, on ground transportation prearranged.

Hotel Reviews
Isla Amara Boutique Resort
El Nido
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The District Boracay
Boracay Island
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Belmont Hotel Manila
Pasay City

Incredible food. The best food we had all trip.

Authenticity & Character
Location
A walk away from the airport
Staff
Cleanliness & Comfort
Activity Reviews
El Nido via ferrata
El Nido via ferrata
El Nido

This was my personal favorite as I enjoy climbing more than most things. Great trek to a vista overlooking El Nido and the bay. My dad and I did both routes in 20 minutes so that was the only downside, but we were hustling because of the rain making all the metal walkways a bit dangerous. But it was great if you’re fit and up for a challenge.

Quality of Experience
Guides, Drivers and Staff
Transport
Island hopping in El Nido - Tour A
Island hopping in El Nido - Tour A
El Nido
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Island hopping in Boracay
Island hopping in Boracay
Boracay
Quality of Experience
Guides, Drivers and Staff
Transport
Sunset Sailing in Boracay
Sunset Sailing in Boracay
Boracay
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Leo Cuesta
Leo
Leo Cuesta
Local specialist in USA | Replied on Jan 05, 2026

Hi Anton,

Thank you for your review and I'm glad you guys had an excellent adventure in the Philippines! Thank you for going on this trip with us and I look forward to working with you again in the future.

-Leo

A Christmas to remember in Spain
Spain | Dec 26 - Jan 3, 2026

Jeanette
Jeanette W.
Lynbrook, NY | Reviewed on Jan 04, 2026
Our family of four (including two teenagers, ages 17 and 19) had the most incredible Christmas vacation in Spain. Over nine days, we traveled through Madrid, Córdoba, Seville, and Granada, and every detail of the trip was flawlessly coordinated by Coraima and her team. From carefully selected hotels and outstanding guided tours to seamless train tickets and transfers between cities, the itinerary was truly perfect. Communication was always fast, clear, and efficient, and any questions,... Read more

Our family of four (including two teenagers, ages 17 and 19) had the most incredible Christmas vacation in Spain. Over nine days, we traveled through Madrid, Córdoba, Seville, and Granada, and every detail of the trip was flawlessly coordinated by Coraima and her team.

From carefully selected hotels and outstanding guided tours to seamless train tickets and transfers between cities, the itinerary was truly perfect. Communication was always fast, clear, and efficient, and any questions, changes, or services needed were handled quickly and without issue.

The tour guides and activities exceeded our expectations. One standout experience was the rooftop paella cooking class in Seville—an absolute must-do and a highlight of our entire trip.

Thank you to everyone who helped make this dream vacation everything we hoped for and more. We will cherish these memories forever.
- Jeanette Wolfson

Hotel Reviews
Hotel Casa Morisca
Granada

Probably our favorite hotel of the trip, again the location was perfect, the inner courtyard was beautiful, the staff was helpful, and the rooms were always clean. The views of the Alhambra from our balcony were particularly amazing!

Authenticity & Character
We loved hanging out with our kids on the balcony overlooking the Alhambra
Location
Within walking distance of Alhambra, shops and dining options
Staff
Cleanliness & Comfort
Joya del Casco Boutique Hotel
Seville

Hotel was in a great location, beautifully decorated, and the staff are all so friendly

Authenticity & Character
Loved the balconies in the rooms
Location
Just minutes from the Alcazar and cathedral
Staff
So sweet and friendly upon check in
Cleanliness & Comfort
Hotel Las Casas de la Judería
Córdoba

Loved the authentic charm of the hotel, and again the location was perfect!

Authenticity & Character
Such a pretty courtyard and rustic charm
Location
Just minutes from the Roman Bridge and Mosque Cathedral
Staff
Very helpful and accomodating
Cleanliness & Comfort
Beds were very comfortable
Room Mate Alba
Madrid

The location was perfect, the rooms were cozy and beautiful and the staff was particularly friendly and helpful.

Authenticity & Character
Loved the rooms, so pretty
Location
We loved being just minutes away from the city center
Staff
So friendly and helpful, getting us our rooms before check in time
Cleanliness & Comfort
Rooms were cleaned every day
Activity Reviews
Evening Flamenco Show
Evening Flamenco Show
Granada

Perfect way to end the trip. We had great seats in the upper balcony and the music and dancing were beautiful.

Quality of Experience
Guides, Drivers and Staff
Guided Alhambra & Generalife Visit
Guided Alhambra & Generalife Visit
Granada

Beautiful tour of the Alhambra! Very informative and we saw all of the highlights.

Quality of Experience
Guides, Drivers and Staff
Self-Guided Walk in Albaicín District
Self-Guided Walk in Albaicín District
Granada
Self-Guided Granada Walk
Self-Guided Granada Walk
Granada
Quality of Experience
Rooftop Paella Cooking Class
Rooftop Paella Cooking Class
Seville

Highlight of the trip!!! Fernando was amazing! The views from the balcony were incredible, we learned how to cook paella in a hands on way and it was so much fun. Music was playing and we drank sangria and the heater was on to keep up warm and the paella we made was delicious!! The kids loved this activity!

Quality of Experience
Guides, Drivers and Staff
Alcázar Palaces & Gardens Experience
Alcázar Palaces & Gardens Experience
Seville

Great tour of the Alcazar. We learned so much history of the region which tied in nicely from what we learned in Cordoba.

Quality of Experience
Guides, Drivers and Staff
Self-Guided Retiro Park Walk
Self-Guided Retiro Park Walk
Madrid

Beautiful park, helpful itinerary to see it all.

Quality of Experience
Short Prado Museum Visit with Skip-the-Line Ticket
Short Prado Museum Visit with Skip-the-Line Ticket
Madrid

Our guide made the artwork come to life, she helped us see things in the paintings that we never would have seen on our own. It was great!

Quality of Experience
Guides, Drivers and Staff
Royal Palace Visit
Royal Palace Visit
Madrid

The guide was at the meeting point on time, gave us the history of the palace in a fun and informative way.

Quality of Experience
Guides, Drivers and Staff
Self-Guided Walk around the Historic Center
Self-Guided Walk around the Historic Center
Madrid

We followed the suggestions in the itinerary and it was very helpful.

Quality of Experience
Local specialist: Coraima Yañez

Once in a Lifetime trip! A perfect mix of amazing activities
New Zealand | Nov 16 - Nov 28, 2025

Rachael
Rachael R.
Seattle, WA | Reviewed on Jan 04, 2026
Really enjoyed this trip! The sights, food, and activities were amazing and we want to go again! Pretty much everything went off without a hitch from arrival to departure. Monica was even able to adjust the plan halfway through to accommodate a sailboat trip. There was a good variety of activities and the pacing was just right too. We felt like we did as much as we could while also not rushing between everything. The tour options Monika suggested felt like the best of the best, and we... Read more

Really enjoyed this trip! The sights, food, and activities were amazing and we want to go again! Pretty much everything went off without a hitch from arrival to departure. Monica was even able to adjust the plan halfway through to accommodate a sailboat trip.

There was a good variety of activities and the pacing was just right too. We felt like we did as much as we could while also not rushing between everything. The tour options Monika suggested felt like the best of the best, and we were provided a good selection of solo adventure options when we wanted to branch out on our own. 5 star visit for sure.

Activity Reviews
Glowworm Kayak Tour
Glowworm Kayak Tour
Rotorua

This was a totally unique experience for me, I had seen the pictures of the glow worms online but that does not compare to the experience of actually seeing them in person. This tour takes you into some small caves where you get up close and personal, I think I was within inches of the glow worms at one point, and it was so cool!!! The guides were really wonderful and they all knew their stuff. Plus, the kayaking itself was pretty easy. Overall a fantastic time!

Quality of Experience
Guides, Drivers and Staff
Transport
Milford Sound - Coach, Cruise and FLY
Milford Sound - Coach, Cruise and FLY
New Zealand

Everyone said the Milford Sound was a must-see destination, and I completely agree. Our tour guide was funny and informative, and the small group size was perfect for us. The "Fly" portion was cancelled due to the wind, but being out on the boat in those same winds was one of the coolest things I've ever experienced, so it all worked out perfectly.

Quality of Experience
Guides, Drivers and Staff
Transport
Progressive Māori Dinner Tour (kai safari)
Progressive Māori Dinner Tour (kai safari)
Christchurch

This was one of the coolest things we did on our whole trip. Our guide Ash was friendly, knowledgeable, and had impeccable taste. I've already recommended this tour to strangers on their way to Christchurch and to friends who aren't even planning a trip yet, it's just that good.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Monika Vinsova
Monika
Monika Vinsova
Local specialist in Queenstown, New Zealand | Replied on Jan 05, 2026

Thank you so much for the lovely feedback, Rachael ! I’m so happy you and John had such a great trip and that everything went smoothly — even the last-minute sailboat plan. It was a pleasure to help create those memories with you. Take care! Warm regards, Monika

We had a memorable and exciting trip overall....
Egypt | Dec 22 - Dec 29, 2025

R
Ranjitha D.
Germany | Reviewed on Jan 04, 2026
We had a memorable and exciting trip overall. Our guide, Hasan, was exceptionally knowledgeable; his deep dive into the history and facts of the monuments and Pharaohs truly brought the experience to life. While the cruise was enjoyable, we found the food options to be quite repetitive and limited, especially for those who don't eat beef. However, the hot air balloon ride was a major highlight that the kids absolutely loved. It was a wonderful educational journey for the whole family. Read more

We had a memorable and exciting trip overall. Our guide, Hasan, was exceptionally knowledgeable; his deep dive into the history and facts of the monuments and Pharaohs truly brought the experience to life. While the cruise was enjoyable, we found the food options to be quite repetitive and limited, especially for those who don't eat beef. However, the hot air balloon ride was a major highlight that the kids absolutely loved. It was a wonderful educational journey for the whole family.

Hotel Reviews
Baron Hotel Cairo
Cairo

Beautiful hotel with great views. Breakfast options were amazing and the service of the hotel staff was good.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Nile Paradise
Cairo

Overall nice cruise with comfortable rooms and amenitites. Food options were very limited and repetitive for no nbeef eating. Wifi was very unsable. There were very few entertainment options on board.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Coptic Cairo - Salah El Deen Citadel - Mohamed Ali Mosque
Coptic Cairo - Salah El Deen Citadel - Mohamed Ali Mosque
Cairo

Citadel and the Coptic Cairo visit was good.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Alexandria
Alexandria
Cairo

The drive was comfortable, but the locations we visited were underwhelming. The museum was good but the trip to library was time wasted.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Grand Egyptian Museum tour
Grand Egyptian Museum tour
Cairo

We had limited time but really enjoyed looking at the artifacts collected by archeologists

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Tour to visit Pyramids and Sphinx
Tour to visit Pyramids and Sphinx
Cairo

Pyramids view was amazing, would have been great if we could visit the Sphynx close by instead of just walking down the path.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Abu Simbel Tour
Abu Simbel Tour
Aswan

Amazing architecture and beautiful location

Quality of Experience
Guides, Drivers and Staff
Transport
Aswan
Aswan
Aswan

Beautiful temples and locations. Boat ride to the Philae temple was very beautiful

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Visit Edfou temple and Kom Ombo temple
Visit Edfou temple and Kom Ombo temple
Edfu

Temple and the architecture was beautiful. but it was very crowded

Quality of Experience
Food
Guides, Drivers and Staff
Transport
West Bank of Luxor (Valley of the Kings , Hatshepsut Temple - Colossi of Memnon) Sailing to Edfu
West Bank of Luxor (Valley of the Kings , Hatshepsut Temple - Colossi of Memnon) Sailing to Edfu
Egypt

View of the valley of kings from the hot air balloon was amazing.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Attend  Sound and Light Show at Karnak Temple
Attend Sound and Light Show at Karnak Temple
Egypt

Beautiful light show

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Visit Karnak Temple and Luxor temple
Visit Karnak Temple and Luxor temple
Egypt

Our first experience with the ancient Egyptian monument and we were awestruck with the magnitude and the architecture skills. Light show was amazing

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Amr Abdel Moneim

Highly recommend Kimkim travel!
Puerto Rico | Dec 25 - Dec 31, 2025

Megan
Megan H.
Chicago, IL | Reviewed on Jan 04, 2026
We had the best experience working with Isabel to plan our trip to Puerto Rico. As a busy working mom, the idea of researching, planning, and coordinating everything felt overwhelming—and Isabel made it completely effortless. She really took the time to understand what we were looking for, from activities that would actually excite our teens to healthy dinner options and fun, memorable adventures. Every detail felt thoughtful and aligned with our family’s needs, and it allowed us to truly... Read more

We had the best experience working with Isabel to plan our trip to Puerto Rico. As a busy working mom, the idea of researching, planning, and coordinating everything felt overwhelming—and Isabel made it completely effortless.

She really took the time to understand what we were looking for, from activities that would actually excite our teens to healthy dinner options and fun, memorable adventures. Every detail felt thoughtful and aligned with our family’s needs, and it allowed us to truly relax and enjoy the trip instead of stressing over logistics.

I can’t recommend Isabel enough—especially if you love to travel but feel overwhelmed by planning it all yourself. Using kimkim and working with Isabel made the entire process easy, personalized, and enjoyable. We’re so grateful for her help and would absolutely work with her again for future trips.

Local specialist: Isabel Rosario
Isabel
Isabel Rosario
Local specialist in Dominican Republic | Replied on Jan 04, 2026

Megan,

Thank you so much for your kind words. I truly look forward to welcoming you back to Puerto Rico in the future and to supporting you with any other destinations you and your family may wish to explore next.

Thanks again, it has been wonderful connecting with you.

Hasta pronto,
Isabel

Overall ... good but not great.
Argentina | Dec 26 - Jan 2, 2026

J
Jay R.
Newark, NJ | Reviewed on Jan 04, 2026
Overall ... good but not great. Booked through kimkim but local planning through Mater Travel. I am not sure exactly how the information flow goes between the two but some thoughts. 1. Our local contact Justo from Mater Travel was great. Very attentive and prompt. Great energy. Always willing to help. 2. Some gaps in our bookings which we were surprised about. I had assumed using a travel agent would have made this seamless. I think I could have organized some of this equally well just... Read more

Overall ... good but not great.

Booked through kimkim but local planning through Mater Travel. I am not sure exactly how the information flow goes between the two but some thoughts.

1. Our local contact Justo from Mater Travel was great. Very attentive and prompt. Great energy. Always willing to help.

2. Some gaps in our bookings which we were surprised about. I had assumed using a travel agent would have made this seamless. I think I could have organized some of this equally well just using google.

a. We happened to stumble (11 days before the trip) that an evisa was needed for Brazil part of Iguazu Falls. I would have thought our agent through kimkim would have been more proactive to tell us this. Thankfully my wife looked this up and then we feverishly submitted our documents. We would have wasted 1 day in Iguazu otherwise.

b. Our plane arrived at 10:40am after overnight flight from US to Buenos Aires. Pick up was arranged at 10:50am. Lunch experience scheduled for 12:30pm. Of course, clearing immigration and deplaning does not take 10 minutes. And we were late to our lunch by 30 min. Again ... we noticed this and not kimkim.

c. Hotel Hunidad Obelisco is a nice hotel in a very ok (being generous) street. Even our local contact Justo said that he would have to talk to the company about booking there again. Why was this a surprise for everyone? I feel like I could have booked a better location myself.

d. One of our excursions changed ... and it was never mentioned to us. Again, I guess we should have checked ... but assumed a travel agency would have proactively mentioned.

3. Iguazu was great.

4. Buenos Aires as well

5. Tigre Delta good for 24 hrs for our family.

Local specialist: Juan Ignacio Pissareff
Juan Ignacio
Juan Ignacio Pissareff
Local specialist in Buenos Aires | Replied on Jan 06, 2026
Thank you very much for taking the time to share constructive feedback. We truly value both positive comments and thoughtful observations, as they help us continue improving our service. We are very pleased to hear that your experience with Justo, our Destination Host, was excellent. We will be sure to pass along your kind words to him; his willingness, energy, and constant attentiveness are qualities we greatly appreciate. At the same time, we sincerely regret the inconveniences you... Read more

Thank you very much for taking the time to share constructive feedback. We truly value both positive comments and thoughtful observations, as they help us continue improving our service.

We are very pleased to hear that your experience with Justo, our Destination Host, was excellent. We will be sure to pass along your kind words to him; his willingness, energy, and constant attentiveness are qualities we greatly appreciate.

At the same time, we sincerely regret the inconveniences you mention regarding the planning and coordination of the trip. We fully understand and share your expectation that working with a travel agency should result in a smooth and seamless experience, without unexpected issues. We agree with your perspective.

Regarding the selected hotel, the accommodation was previously informed and validated throughout the different stages of the trip planning process. During that time, there was always the possibility to upgrade to a higher-category hotel or to choose an alternative option based on location or style preferences, options that remained open for your consideration.

With respect to the visa requirements to enter Brazil, this regulation came into effect in mid-2025. This requirement was communicated during the itinerary-building process, specifically at the time of selecting activities that included the Brazilian side of Iguazú Falls. Nevertheless, we regret that this information may not have been sufficiently visible or clear, and we take note of this in order to reinforce its communication in future trips.

We are glad to know that you enjoyed Iguazú, Buenos Aires, and the Tigre Delta, and that these destinations were highlights of the trip for your family.

Once again, thank you for trusting Mater Sustentable. Your feedback is very valuable to us, and we remain committed to continuous improvement in order to provide an experience that is increasingly clear, thoughtful, and aligned with our travellers’ expectations.

Amazing Trip!
Thailand | Dec 22 - Jan 3, 2026

Serena
Serena M.
Eagle, ID | Reviewed on Jan 04, 2026
The local lead guides in each location were amazing. They took lead in everything from the moment we arrived and recommended additional things to do, restaurants and went out of their way to be readily available for any questions we had. The best was when each of them walked us into the airport for our transfer flights and helped us navigate through the check in process, which saved us a lot of messy chaos and lost time. The itinerary was perfect and the transportation between locations... Read more

The local lead guides in each location were amazing. They took lead in everything from the moment we arrived and recommended additional things to do, restaurants and went out of their way to be readily available for any questions we had. The best was when each of them walked us into the airport for our transfer flights and helped us navigate through the check in process, which saved us a lot of messy chaos and lost time.

The itinerary was perfect and the transportation between locations was perfect and the communication with Elena from Kim Kim was excellent!!!

We will definitely return to Kim Kim on our future travels

Hotel Review
Anjali by Syphon

What a beautiful and unique hotel! The service was amazing, the food was beautiful and tasty and the staff so kind and accommodating. I will be recommending this hotel to everyone I know traveling to Siem Reap

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Lanna Lifestyle & Cooking Experience with A Local Family with dinner
Lanna Lifestyle & Cooking Experience with A Local Family with dinner
Chiang Mai

This was a lovely and authentic experience as you were invited into the home of a family. The introduction of the culture and the food we made was amazing!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Elena Nguyen
Elena
Elena Nguyen
Local specialist in Vietnam | Replied on Jan 06, 2026

Hi Serena,

Thank you so much for your lovely message - it truly made my day 😊

I’m so happy to hear that you had such a great experience with our local lead guides. They really are wonderful, and I love knowing that their care, recommendations, and support made everything feel smooth and stress-free.

It was an absolute pleasure planning this journey for you, and I’m thrilled that the itinerary, transportation, and overall experience felt just right. Your kind words genuinely mean so much to me.

I can’t wait to work with you again on your future travels in Asia 🌏💛

Warmest wishes,
Elena

Phenomenal trip to Slovenia and Crotia
Slovenia | Dec 26 - Jan 2, 2026

J
Jocelyn C.
Ashburn, VA | Reviewed on Jan 04, 2026
Just returned from a fantastic 8 day trip to Croatia and Slovenia starting in Zagreb, then Bled and ending with Ljubljana for the holiday season. Thank so much to the expertise and planning by Nikola. We visited the three locations each with its own beauty and were able to participate in multiple walking tours, a private cooking class and an amazing hike through the Alipine wonders of Bled. Nikola was amazing we had been planning for nearly two years and made 4 different itineraries before... Read more

Just returned from a fantastic 8 day trip to Croatia and Slovenia starting in Zagreb, then Bled and ending with Ljubljana for the holiday season. Thank so much to the expertise and planning by Nikola. We visited the three locations each with its own beauty and were able to participate in multiple walking tours, a private cooking class and an amazing hike through the Alipine wonders of Bled. Nikola was amazing we had been planning for nearly two years and made 4 different itineraries before finalizing. Nikola was patient and kind and offered sound advice. We even had a rough start to our trip due to flight delays and missed connections but Nikola was always there ready to assist. From the hotels to the activities which were all beautiful, comfortable and in prime locations Nikola planned every thing even dinner reservations and took all the stress away from trying to navigate two countries. He placed in heart of every city which allowed us to walk around and explore with ease. We had such a wonderful time, and captured so many memories. I can't sing enough good praises for Nikola. He was wonderful and we appreciate all the work he did planning this excellent vacation for us. What a beautiful way to enter 2026!

Local specialist: Nikola Vojvodić
Nikola
Nikola Vojvodić
Local specialist in Zagreb | Replied on Jan 07, 2026
Hvala vam puno (thank you very much) for your kind words! 😊 I'm beyond thrilled to hear that your Croatian and Slovenian adventure exceeded your expectations. It was my pleasure to tailor a trip that ticked all the right boxes for you, and I'm so glad we managed to realize the perfect itinerary after two years of planning! It was a joy to plan every detail, from the hotels, guides, and tours to the dinner reservations, so you could focus on making memories. As you enter 2026, I hope Croatia... Read more

Hvala vam puno (thank you very much) for your kind words! 😊 I'm beyond thrilled to hear that your Croatian and Slovenian adventure exceeded your expectations. It was my pleasure to tailor a trip that ticked all the right boxes for you, and I'm so glad we managed to realize the perfect itinerary after two years of planning! It was a joy to plan every detail, from the hotels, guides, and tours to the dinner reservations, so you could focus on making memories. As you enter 2026, I hope Croatia and Slovenia remain a highlight in your travels. Thanks again for choosing kimkim, and I look forward to starting to plan your trip (during the warmer time of the year) to Croatia and Slovenia! ☀️

Best Norway and Northern lights Hunt trip
Norway | Dec 27 - Jan 3, 2026

Brenda
Brenda A.
Los Angeles, CA | Reviewed on Jan 04, 2026
My husband and I had the best time on our trip to Norway and much of it had to do with Nick, Alex, and their team from kimkim. They not only helped us plans and reserve all the fun activities on our trip, but were also available while we were in Norway. They really listen to our interests, goals, and budget for the trip and planned the best activities. We had a few cancelled and rescheduled activities due to the weather while we were there and they kept us informed and helped us process... Read more

My husband and I had the best time on our trip to Norway and much of it had to do with Nick, Alex, and their team from kimkim. They not only helped us plans and reserve all the fun activities on our trip, but were also available while we were in Norway. They really listen to our interests, goals, and budget for the trip and planned the best activities. We had a few cancelled and rescheduled activities due to the weather while we were there and they kept us informed and helped us process rescheduling and refunds. It was so comforting to know that they were available should we have any questions while we were on our trip. They were responsive, helpful, and overall so friendly and wonderful through the whole process. Some of our favorite memories from the trip are seeing the northern lights ( my husband's bucket list item and the reason for the trip) , and the visit to see, feed, and ride reindeer sleds as well as learn about the Sami people who herd them and share a tradition meal with them. We highly recommend kimkim and will definitely use them again on future trips!

Local specialist: Alex Mottler
Alex
Alex Mottler
Local specialist in kimkim HQ | Replied on Jan 04, 2026
Thank you so much for this thoughtful and generous review! We’re absolutely delighted to hear that your trip to Norway was such a memorable experience and that we could play a part in making it special. It was a pleasure working with you to plan a journey that matched your interests, goals, and budget—and we’re especially happy that your husband got to see the northern lights and check off such an important bucket-list dream. The reindeer sledding and time spent learning about Sami culture... Read more

Thank you so much for this thoughtful and generous review! We’re absolutely delighted to hear that your trip to Norway was such a memorable experience and that we could play a part in making it special.

It was a pleasure working with you to plan a journey that matched your interests, goals, and budget—and we’re especially happy that your husband got to see the northern lights and check off such an important bucket-list dream. The reindeer sledding and time spent learning about Sami culture are truly unique experiences, so it’s wonderful to hear those became favorite memories as well.

Travel in Norway can certainly be impacted by weather, so we’re glad we could help navigate the changes and provide support while you were on the ground. Knowing our travelers feel informed and cared for during their trip is incredibly important to us.

On behalf of Nick, myself, and the rest of the kimkim team, thank you again for your trust and kind words. kimkim will be happy help you plan another adventure whenever you’re ready!

Warm regards,
Alex

We have just came back from our Costa Rica ad...
Costa Rica | Dec 26 - Jan 3, 2026

Mor
Mor T.
Los Angeles, CA | Reviewed on Jan 04, 2026
We have just came back from our Costa Rica adventure. We have contacted kimkim because last year they helped us plan an amazing New Zealand trip. We love traveling but taking 2 little kids makes it hard for me to plan by myself and kimkim always comes through! We also had my dad join us for this trip
So we looked for something fun for all ages, literally.
We had our specialist Elena and the whole team at Serendipity Adventures make sure everything goes as smoothly as it possibly...
Read more

We have just came back from our Costa Rica adventure. We have contacted kimkim because last year they helped us plan an amazing New Zealand trip. We love traveling but taking 2 little kids makes it hard for me to plan by myself and kimkim always comes through! We also had my dad join us for this trip
So we looked for something fun for all ages, literally.
We had our specialist Elena and the whole team at Serendipity Adventures make sure everything goes as smoothly as it possibly can.
Starting with planning, Elena was always available for questions or comments and made sure I’m happy every step of the way. She modified our itinerary 10 times until I felt it was the right one, location and budget combined. We also had Nancy in charge of booking our adventures and had Adria text us a few days before we left the US to introduce himself and let us know he will be available for anything we need and he was!
For the actual trip, every tour we booked came to pick us up on time, there were no hiccups.
We started at Arenal with volcanoe views and the nicest ppl. The hanging bridge was our favorite tour there, it was amazing and we all enjoyed it so so much.
We also did a sloth tour and a coffee tour (that was amazing as well)
Then we drove to the beach in Guanacaste stopping at La Leona on the way, this track was hard but the waterfall was worth it.
We arrived at Guanacaste for 4 days of resting by the pool in a beautiful resort. We had 2 scuba diving planned which was also really fun.
All in all, we all loved Costa Rica. Thank you, Serendipity Adventures for an unforgettable experience!

Hotel Reviews
JW Marriott Guanacaste Resort & Spa
Tamarindo

We loved this hotel, everyone was so nice and accommodating

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Arenal Springs Resort
La Fortuna

Super nice staff, great hot spring pools, sw up bars and beautiful views from every room!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Elena Mora
Elena
Elena Mora
Local specialist in Cartago, Turrialba | Replied on Jan 04, 2026
Hola Mor, Happy New Year! Thank you so much 🙏🏼for taking the time to share such a thoughtful and detailed review of your Costa Rica adventure. It truly means a great deal to all of us at Serendipity Adventures. We are delighted to hear that your trip was enjoyable for everyone, from your little ones to your father, and that Costa Rica offered the perfect balance of adventure, relaxation, and family-friendly experiences. Creating trips that work well for all ages is very important to us,... Read more

Hola Mor,

Happy New Year! Thank you so much 🙏🏼for taking the time to share such a thoughtful and detailed review of your Costa Rica adventure. It truly means a great deal to all of us at Serendipity Adventures.

We are delighted to hear that your trip was enjoyable for everyone, from your little ones to your father, and that Costa Rica offered the perfect balance of adventure, relaxation, and family-friendly experiences. Creating trips that work well for all ages is very important to us, and we are so happy to know we achieved that for your family.

It was truly a pleasure working with you throughout the planning process. Thank you for your patience and trust as we fine tuned the itinerary together to find the right balance between locations and budget. Your satisfaction was always our top priority.

I will be sure to share your kind words with Nancy and Adrian. They will be thrilled to know their support and attention made a positive difference before and during your trip. Knowing that everything ran smoothly, from punctual pickups to memorable tours, is exactly the experience we strive to deliver.

We are so glad you enjoyed Arenal, the hanging bridges, the wildlife encounters, and your time relaxing in Guanacaste. Costa Rica truly has something special to offer every traveler.

Thank you again for choosing Serendipity Adventures and for trusting us with such an important family journey. We would be honored to assist you again in the future. Please feel totally free to contact me anytime.

Thank you very much for this opportunity. Pura Vida Mor!

Elena Mora
Serendipity Adventures

Bad experience due to poor performance by the team organising it
Egypt | Dec 27 - Jan 3, 2026

Zafar
Zafar H.
Singapore | Reviewed on Jan 04, 2026
My Egypt holiday with your team was extremely disappointing and not what we expected and I don’t think I want to visit Egypt again Right from day one there were issues , we had planned this holiday in advance but it seemed like a last minute effort by Aya and her team. It felt like the person planning the tour for us had no idea about how long it can take to see one site and the travel time between places was not taken into account and on day one our itinerary was not achievable at all and... Read more

My Egypt holiday with your team was extremely disappointing and not what we expected and I don’t think I want to visit Egypt again

Right from day one there were issues , we had planned this holiday in advance but it seemed like a last minute effort by Aya and her team. It felt like the person planning the tour for us had no idea about how long it can take to see one site and the travel time between places was not taken into account and on day one our itinerary was not achievable at all and the amount of back and forth we had to do to adjust it just added to stress and took the joy out of holiday .
On the first day, our tour guide wasted 2.5 hours of our time in the morning picking up tickets from one place and then again he forgot to get the ticket for my 10 year old and we again had to wait outside the museum for him to buy an additional ticket. When he got the tickets he had to stand in another line to get the audio guide system and that wasted another hour. we were up and ready from 8 in the morning and we entered the museum at 10:30 in the morning . As a reminder we were staying in a hotel that was right opposite the museum so u can imagine how organised Aya and her team are. When we went to Giza he again had no tickets and we had to wait for our guide to buy tickets for us.

Further, we had paid for a golf cart for our mom for the Giza trip but on the day we were told it’s not available (the money was later refunded but still it shows the lack of organisation).

When we returned to Cairo on 2nd January we were sent a guide who was extremely rude and was not really interested in showing us anything. when we mentioned that we needed to see the citadel which we had already discussed with Aya on day 2 he was extremely rude and unhelpful. My sister had already mentioned his behaviour this guide ruined our day and made sure we didn’t not get to see anything useful. We found Aya and her team very unhelpful and disorganised

I would never recommend anyone plan a trip to Egypt with this company.

Hotel Reviews
Novotel El Borg
cairo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
M/S Farida Nile Cruise
Aswan
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Steigenberger Pyramids Cairo
Cairo

It’s dated but loved its breakfast and there staff was not very helpful and porter was rude

Authenticity & Character
Location
Right in front of museum
Staff
Cleanliness & Comfort
Activity Review
Tour to High Dam, Philae Temple, and Obelisk
Tour to High Dam, Philae Temple, and Obelisk
Aswan

One star : Dam visit was very boring , avoid Philae temple : 3 star Obelisk: 3 star

Quality of Experience
Transport
Local specialist: Aya Yasser

Wonderful trip across Morocco
Morocco | Dec 26 - Jan 3, 2026

Ross
Ross C.
Newark, NJ | Reviewed on Jan 04, 2026
We had a wonderful 8-day trip through Morocco, led by Noureddine and Yassine from Original Travels. We started off in Tangier and spent the next week on a tour through Chefchaouen, Fes, Merzouga, Ait Benhaddou, Marrakech, and Casablanca. Along the way, we explored the Instagram-worthy sites of the blue city, the Roman ruins of Volubilis, the thousands of alleys—and dead ends—in the Medina of Fes, the towering sand dunes of the Sahara, picturesque hillside kasbahs overlooking green oases... Read more

We had a wonderful 8-day trip through Morocco, led by Noureddine and Yassine from Original Travels. We started off in Tangier and spent the next week on a tour through Chefchaouen, Fes, Merzouga, Ait Benhaddou, Marrakech, and Casablanca. Along the way, we explored the Instagram-worthy sites of the blue city, the Roman ruins of Volubilis, the thousands of alleys—and dead ends—in the Medina of Fes, the towering sand dunes of the Sahara, picturesque hillside kasbahs overlooking green oases below, the snow-covered heights of the Atlas Mountains, the contrast of the lively markets and peaceful gardens of Marrakech, and the enormous scale and beauty of the Hassan II Mosque.

The KimKim team worked with me on crafting a customized itinerary that incorporated all of the sites and activities we wanted and none of what we didn’t. They very graciously worked with me on changes to our travel plans and also were able to work around the Africa Cup of Nations soccer tournament being hosted at the same time in Morocco as that necessitated adjustments to hotel bookings. I’ve never used a travel agency before and I have to say that it was so nice not to have to worry about researching locations, figuring out transportation, working out agendas, etc. It was all taken care of for me.

We met our guide, Nourredine, and our driver, Yassine, at the train station in Tangier and they really were a part of what made the trip work so well. Our mini tour bus provided ample space for all our bags in addition to 4 rows of seats to accommodate 5 people! Needless to say, it was a comfortable ride. I’ve never liked the idea of going on tours as I preferred to avoid the big crowds, so this was a perfect way to get the convenience of the tour with the private feeling of traveling on your own. Nourredine did an amazing job of ensuring our activities went smoothly and were set up to be ready to go as soon as we arrived at each location. We would pull up to a location and a guide would be waiting to escort us on our tour or we’d pull up at the next hotel or riad only to be ushered to a seating area to enjoy mint tea and cookies while our bags and check in process were taken care of for us. Nourredine handled curve balls without ever indicating that there was any problem, including a reschedule of our guided walk through Chefchaouen from the afternoon of our first day to the morning of our second when we told him we were simply too tired. Same thing for the next day as our tour of Volubilis was pushed back when we stayed longer than planned in Chefchaouen. Nourredine would make calls on our drive to the next location and ensure that the timing was worked out. We didn’t even have to worry about getting a table at the restaurants we stopped at on the road; Nourredine would walk in and arrange for our table, then we’d be escorted in to be seated. Definitely royal treatment that I could get used to having!

As for Yassine, it was a pleasure to not have to worry about getting to our various stops safely. I’m usually pretty adventurous when it comes to driving in other countries, but road conditions in some of the more remote areas were not great, and it was comforting to have the confidence that we were being driven by an expert. When going through one small town at the edge of the desert, we encountered a flooded main road and had to navigate through the back alleys of the town to make it past and let me just say that Yassine really knew the dimensions of the vehicle quite well as there was not much room to spare to get through a couple of spots. Nature also threw us a wrinkle of heavy snow in the Atlas Mountains and Yassine had already taken this into account and planned an alternate route. Finally, when my daughter woke up not feeling well the morning before the last pass through the Atlas Mountains, Yassine was absolutely wonderful to her, taking a seat out of the bus so she could sit and admire the view at one of the roadside stops and then driving at a slower-than-usual speed in the mountain switchbacks to keep her comfortable. The driver is often forgotten on these sorts of trips, but our experience showed that having a good one can be quite critical.

Overall, I will sum up by saying that from booking to execution, this experience was a wonderful one and I wholeheartedly recommend KimKim, Original Travels, Nourredine, and Yassine to anyone who is considering a trip to Morocco.

Hotel Reviews
Barceló Casablanca
Casablanca

Standard big city hotel. We were happy with it.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad Laz Mouassine & Wellness
Marrakech

Loved this riad and it was my favorite place to stay of 6 hotels we stayed at in Morocco. Great location in the Mouassine neighborhood, beautiful inside, updated well-appointed rooms that still had character, comfy beds, heated rooftop pool, and lovely staff. I would definitely stay here again.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Kasbah Titrit
Ait Ben Haddou

Honestly not my favorite hotel. Beautiful location and the place had a lot of character with a lovely entry and dining area and some of the rooms built into the towers. Staff were very friendly as well. So, there were a number of positives. That said, the rooms didn’t feel very clean and were in need of some sprucing up. Sheets, pillows, and towels were a bit ragged. Lights were either dim or not working well, Bathtubs needed a really good scrub. One cracked window and others with a pretty heavy coating of dirt/dust. One of our two rooms would not lock from the inside (used real keys here, but the key wouldn’t turn the lock from the inside). Also, worth noting that my daughter had food poisoning after eating dinner here. While this could have happened anywhere and may not have been the hotel’s fault, it was the only time this occurred on the trip and combined with the relatively strange way dinner was served (5 chicken tajine orders were served in 3 tajines and 2 on plates, with French fries in the tajines and rice on the plated versions), this just felt like it was worth noting. We rolled with it, but there was another table that was clearly very upset with how their meal came out and they sent a few dishes back. I don’t think I’d necessarily stay at this hotel again.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Needs good deep cleaning and some upkeep.
Tiziri Luxury Camp
Merzouga

Amazing experience. This is “glamping” at its finest.

Authenticity & Character
Location
Right at the edge of the Sahara desert and you take a camel ride to get there. You feel like you’ve been transported to a whole other world. What could be better in terms of location!
Staff
Staff were super friendly and played songs by the campfire after dinner.
Cleanliness & Comfort
This was a campsite, so keep that in mind. That said, it was cleaner than some hotels we’ve stayed at. I was also amazed that the shower was nice & hot and the heater was adequate to keep the tent from getting too cold overnight (keeping in mind this was winter).
Riad Salam Fes
Fes

Absolutely beautiful riad. The space was stunning from the inside!

Authenticity & Character
Tile work and decorations inside were stunning!
Location
Toward the edge of the Medina. Not too hard to reach from the car.
Staff
Cleanliness & Comfort
Very hard beds and showers were cool to lukewarm at best. Maybe not an issue in summer, but in December this made for unpleasant showers!
Taj Chefchoaune Luxury Hotel and Spa
Chefchaoun

Nice location at the top of the Medina with nice view overlooking the rest of the town. Accommodations were modern, the restaurant was very good, and the staff was friendly. I would stay here again.

Authenticity & Character
Not as much character as some of the places we stayed, but the trade-off was modern and nicely appointed rooms.
Location
Edge of the Medina at the very top. Very good location in terms of being dropped off by a car and having your bags brought to the hotel.
Staff
Cleanliness & Comfort
Local specialist: Hamza EL Asely
Hamza
Hamza EL Asely
Local specialist in Marrakech | Replied on Jan 05, 2026
Hi Ross, Thank you so much for taking the time to share such a detailed and thoughtful review. We are delighted to hear that your journey through Morocco was such a memorable experience. We’re glad that Nourredine and Yassine were able to provide support, flexibility, and comfort throughout your trip, handling any unexpected changes and making each day smooth and enjoyable for you and your family. It’s wonderful to know that their efforts made a difference. We also appreciate your honest... Read more

Hi Ross,

Thank you so much for taking the time to share such a detailed and thoughtful review. We are delighted to hear that your journey through Morocco was such a memorable experience.

We’re glad that Nourredine and Yassine were able to provide support, flexibility, and comfort throughout your trip, handling any unexpected changes and making each day smooth and enjoyable for you and your family. It’s wonderful to know that their efforts made a difference.

We also appreciate your honest feedback about the accommodations. It’s great to hear that several of the hotels and riads met or exceeded your expectations, and we will take your notes into account for future improvements.

Thank you again for recommending us. It was a pleasure to be part of your journey, and we hope Morocco gave you lasting memories. We would be delighted to welcome you back in the future.

Warm regards,
Hamza

Family of 5 in Japan for 12 nights
Japan | Dec 22 - Jan 3, 2026

Katharine
Katharine B.
Jollyville, TX | Reviewed on Jan 04, 2026
The trip was great. We planned our trip to Japan during a very busy season of life when we didn't have time to do the research we'd normally like to do. Sandy connected us with all the important sites and was accommodating to our requests. She booked all our train reservations and knew what needed to be booked ahead of time in terms of trains and museums. Her suggestions about what to do in our free time were very helpful. Highlights were the Ghibli museum and Food tour in Tokyo and the bike... Read more

The trip was great. We planned our trip to Japan during a very busy season of life when we didn't have time to do the research we'd normally like to do. Sandy connected us with all the important sites and was accommodating to our requests. She booked all our train reservations and knew what needed to be booked ahead of time in terms of trains and museums. Her suggestions about what to do in our free time were very helpful. Highlights were the Ghibli museum and Food tour in Tokyo and the bike tour in Kyoto. Our tour guides in every city were knowledgeable and kind. The hotels she chose for us were very nice, and all throughout the trip she shared updates of what was coming up next and info on using the transportation in that city. The only thing that was disappointing was finding out the Peace Museum was closed while we were there for the new year holiday. We would have scheduled our itinerary differently had we known that ahead of time and put Hiroshima earlier in the trip. So double check those types of details if you are traveling during the new year, or other major holiday. For a family of 5 it's also much easier to eat if you have a reservation, so plan ahead for that. Overall it was a fantastic trip and the experience with KimKim both before the trip, and while we were there, was very good.

Hotel Reviews
Cross Hotel Kyoto
Kyoto

Great location, nice lobby, good breakfast.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
THE KNOT HIROSHIMA
Hiroshima

Loved having the bar area on the 14th floor to hang out with views of the city. Great proximity to the bus that takes you to the train station! Breakfast was decent.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hakone Kowakien TEN-YU
Hakone

Fun to have bathtubs on balcony to have hot springs baths not in the onsen. Buffet was huge but got old after 2 days. Shuttle available to take you to the Open Air museum, but it doesn't pick you back up so need to acquaint yourself with public transportation. Staff was nice, had great massage at their spa.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Asakusa View Hotel Annex Rokku
Tokyo

This hotel is clean and had rooms with 3 beds if you are traveling with kids/a group. The breakfast was good with a good coffee option in the morning. Location is near the Senso-Ji temple and markets around there. Nice friendly staff.

Authenticity & Character
Location
Good for visiting Senso-ji temple and markets but far from some other parts of town.
Staff
Cleanliness & Comfort
Activity Reviews
Full Day Hakone and Lake Ashi Tour with Hakone Tozan Railway
Full Day Hakone and Lake Ashi Tour with Hakone Tozan Railway
Japan

Tour guide was great but this just wasn't our favorite part of the trip. The hike we did on our own, Mt. Kintoki, was wonderful. A little steep so a bit of a challenge but we were rewarded with amazing views of Mt. Fuji!

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Miyajima Island and Memorial Park Tour
Full Day Miyajima Island and Memorial Park Tour
Hiroshima

Our guide Mayumi was excellent, telling us a lot of history about Hiroshima and the impact of the bomb there. She took us somewhere yummy for lunch, then onto Miyajima. It was a great day.

Quality of Experience
Guides, Drivers and Staff
Transport
Kyoto: Guided E-Bike Tour
Kyoto: Guided E-Bike Tour
Kyoto

Our family of 5 (2 teens + a 20 year old, plus parents) loved this. Our guide Philippe took us to off-the-beaten-path locations in east Kyoto which was great after having seen all the crowded main sites. Our kids ranked this high on the list. We had electric bikes so it was easy!

Quality of Experience
Guides, Drivers and Staff
Transport
Drive to Hakone with Mt. Fuji Tour
Japan

Had a great guide who shared a lot of history as we drove. We ended up with a freezing cold day which made it a little less comfortable than it would normally be!

Quality of Experience
Guides, Drivers and Staff
Transport
Asakusa Sumo Club: Sumo Show Admission with Chankonabe in Tokyo
Asakusa Sumo Club: Sumo Show Admission with Chankonabe in Tokyo
Tokyo

This was campy fun. Glad we did it but felt very touristy! Food was pretty good.

Quality of Experience
Tokyo Night Foodie Tour in Shinjuku
Tokyo Night Foodie Tour in Shinjuku
Tokyo

One of our family's favorite things we did! Jun was our guide and he was fantastic and had great energy.

Quality of Experience
Food
Guides, Drivers and Staff
Full Day Tokyo City Tour with Akihabara district
Full Day Tokyo City Tour with Akihabara district
Tokyo

Good overview of the city. Our tour guide was flexible and accommodating to what we wanted to see. nice to have a driver to take us around on our first day in the country, helped us get our bearings!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Sandy Ren
Sandy
Sandy Ren
Local specialist in Japan | Replied on Jan 04, 2026
Hi Katharine, Thank you so much for taking the time to share your wonderful review of your trip to Japan! I'm thrilled to hear that you had a great experience, especially during such a busy season in your lives. It was my pleasure to connect you with all the essential sites and make sure your journey ran smoothly with the necessary reservations. I'm glad that my suggestions for your free time, as well as the highlights like the Ghibli Museum, the food tour in Tokyo, and the bike tour in... Read more

Hi Katharine,

Thank you so much for taking the time to share your wonderful review of your trip to Japan! I'm thrilled to hear that you had a great experience, especially during such a busy season in your lives.

It was my pleasure to connect you with all the essential sites and make sure your journey ran smoothly with the necessary reservations. I'm glad that my suggestions for your free time, as well as the highlights like the Ghibli Museum, the food tour in Tokyo, and the bike tour in Kyoto, stood out to you.

I'm also delighted that you found our tour guides to be knowledgeable and kind, and that the hotels I selected met your expectations. Communication is key while traveling, so I'm glad you appreciated the updates and information I provided throughout the trip.

I apologize for the inconvenience regarding the Peace Museum closure during the New Year holiday. Your feedback is valuable, and I'll be sure to double-check such details for future travelers. Planning ahead for dining reservations is also a great tip, especially for larger groups.

Thank you once again for choosing KimKim for your travel experience. I hope to assist you with your future travels!

Best regards,

Sandy

Overall, we found the experience to be very g...
Japan | Dec 20 - Jan 3, 2026

G
Gabriel G. R.
Dallas, TX | Reviewed on Jan 04, 2026
Overall, we found the experience to be very good. While the itinerary was somewhat fast-paced, it was ultimately very satisfying and offered a nice balance between cultural activities and experiences specifically enjoyable for the girls. We truly appreciated the effort and care that went into designing the program. That said, we would like to share a few recommendations that we believe could help strengthen future trips: First, in some cities we arrived in the late afternoon and were... Read more

Overall, we found the experience to be very good. While the itinerary was somewhat fast-paced, it was ultimately very satisfying and offered a nice balance between cultural activities and experiences specifically enjoyable for the girls. We truly appreciated the effort and care that went into designing the program.

That said, we would like to share a few recommendations that we believe could help strengthen future trips:

First, in some cities we arrived in the late afternoon and were directed to places that were already closed or about to close. This happened in Kanazawa, where despite rushing, we were unable to access the gardens, which closed at 5:00 pm. It might be helpful to adjust recommendations or arrival times in these cases.

Second, several of the guides did not speak English well. While we fully understand that the general population is not expected to speak English, we were told that we would have support from guides with at least an intermediate level of English. Unfortunately, this was not always the case. We prefer not to mention names, as we feel that would be inappropriate, but we believe this is an important point to take into account.

Third, the last day in Osaka felt too short. It may have been more beneficial to spend less time in another city in order to make time for Osaka or possibly skip Osaka altogether.

Finally, we suggest taking into account the situation we shared regarding the museum in Hiroshima, in order to be especially careful with schedules during public holidays.

We share these comments with appreciation and in a constructive spirit, as we truly value the experience and the work behind it.

A big hug and congratulations on such a well-organized trip.

Warm regards,

Local specialist: Sandy Ren
Sandy
Sandy Ren
Local specialist in Japan | Replied on Jan 04, 2026
Hi Gabriel G.R. Thank you so much for taking the time to share your feedback regarding your recent trip. We are thrilled to hear that, overall, you found the experience to be very good and that you appreciated the effort and care that went into designing the program. We value your recommendations on arrival timings and access to attractions, and we will work on aligning our schedules. We apologize for any miscommunication regarding our guides' language proficiency and will address this... Read more

Hi Gabriel G.R.

Thank you so much for taking the time to share your feedback regarding your recent trip. We are thrilled to hear that, overall, you found the experience to be very good and that you appreciated the effort and care that went into designing the program.

We value your recommendations on arrival timings and access to attractions, and we will work on aligning our schedules. We apologize for any miscommunication regarding our guides' language proficiency and will address this issue for future improvements. Your suggestion to adjust the itinerary for more time in Osaka is noted, and we will consider it in our planning. We also appreciate your input on public holiday schedules and will incorporate it into our future arrangements.

Thank you once again for your thoughtful feedback. We're glad you enjoyed the trip, and we hope to have the opportunity to welcome you on another journey soon.

Warm regards

Sandy

Great guide, deeply knowledgeable and attent...
Jordan | Nov 27 - Dec 7, 2025

B
bahren s.
Singapore | Reviewed on Jan 04, 2026
Great guide, deeply knowledgeable and attentive. Driver was good too.
They assist with the itinerary flow and flexible to changes.
Read more

Great guide, deeply knowledgeable and attentive. Driver was good too.
They assist with the itinerary flow and flexible to changes.

Activity Reviews
Aqaba - Madaba - Mount Nebo - Dead Sea
Aqaba - Madaba - Mount Nebo - Dead Sea
Jordan

The history of these places.

Petra - Little Petra visit - Wadi rum 02 hrs Jeep tour 4x4
Petra - Little Petra visit - Wadi rum 02 hrs Jeep tour 4x4
Jordan

First experience of the desert and beauty of it.

Petra Visit
Petra Visit
Petra

Amazing site.

Amman - Kerak – shobak – Petra
Amman - Kerak – shobak – Petra
Jordan

The history of these places.

Quality of Experience
Same as before
Amman - Um Qais - Pella - Ajloun - Amman
Amman - Um Qais - Pella - Ajloun - Amman
Jordan

The history of the places. Pella was not great. Would skip this.

Amman City Tour followed by Local Food tasting and treats Experience at Hashem restaurant downtown
Amman City Tour followed by Local Food tasting and treats Experience at Hashem restaurant downtown
Amman

Informative on history of old town and the surrounding. Good local restaurant to taste Jordanian food. Also savour the best kunafe at one of the famous place.

Quality of Experience
Food
Local flavour.
Guides, Drivers and Staff
Personal.
Transport
Good car and driver
Local specialist: Amina Yanarsaeva
Amina
Amina Yanarsaeva
Local specialist in Jordan | Replied on Jan 04, 2026

Thank you so much for your feedback! We’re delighted to hear that you enjoyed your guide, driver, and the flexibility of the itinerary. Your comments about Pella are very helpful, we’ll take them into consideration for future trips to ensure the experience is as enjoyable as possible. We hope to welcome you again soon for another adventure!

Outstanding planning and execution
Peru | Dec 3 - Dec 17, 2025

Donna
Donna W.
Australia | Reviewed on Jan 04, 2026
From the planning process to the trip itself our holiday on Peru was exceptional. Martina was patient and helpful with all my questions, and the interaction on the ground was amazing - every aspect of the trip itself was amazing and more than we expected (the tours, accomodation etc) but what really stood out was the communication - every day we received a WhatsApp message outlining what to expect and how to plan for the following day. This made our two weeks so stress free and allowed us to... Read more

From the planning process to the trip itself our holiday on Peru was exceptional. Martina was patient and helpful with all my questions, and the interaction on the ground was amazing - every aspect of the trip itself was amazing and more than we expected (the tours, accomodation etc) but what really stood out was the communication - every day we received a WhatsApp message outlining what to expect and how to plan for the following day. This made our two weeks so stress free and allowed us to just immerse ourselves in the experience. For this one month holiday we booked through three different KimKim agents, but Martina and her team on the ground were by far the best. An person visit and parting gift on our final stop was the icing on the cake :)

Hotel Review
Amaru
Cusco

Our favourite hotel in Peru - gorgeous (big) rooms and surroundings and super friendly staff - a special shout out to Epi in the breakfast room whose friendly smile always got our day off to a great staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Martina Capel
Martina
Martina Capel
Local specialist in France | Replied on Jan 04, 2026

Dear Donna,
Thank you so much for your kind words.
It was a pleasure organising your trip and I'm very glad that you could enjoy it completely worry-free. This is how it should be !
I wish you a Happy New Year and many more trips to come !
Warm regards,
Martina & Team

Compliments to Audrey, Alex and Marc!
France | Dec 4 - Dec 14, 2025

Kevin
Kevin L.
Singapore | Reviewed on Jan 04, 2026
Both Alex and Marc, our driver / personal guides respectively for the Loire Valley and Brittany legs of out trip were very knowledgeable and helpful. Without Audrey, our travel specialist, Alex and Marc, the trip would have not been a success! Read more

Both Alex and Marc, our driver / personal guides respectively for the Loire Valley and Brittany legs of out trip were very knowledgeable and helpful. Without Audrey, our travel specialist, Alex and Marc, the trip would have not been a success!

Hotel Reviews
Hôtel Beaufort
Saint-Malo

Amazing hotel with picturesque views of the Bay of Saint Malo!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
La Maison Rabelais
Amboise

Lovely hotel that is conveniently located within walking distance from the town centre and the main attractions in Amboise.

Authenticity & Character
The hotel appears to be relatively new and is still building its character.
Location
Staff
Cleanliness & Comfort
Local specialist: Audrey Benezech
Audrey
Audrey Benezech
Local specialist in Montpellier | Replied on Jan 06, 2026

Hi Kevin,
I wish you and your loved ones a Happy New Year! I thank you for your feedback.
We will be happy to welcome you again in France!
All the best,
Audrey

Emotionally exhausting terrible experience with our Egypt trip
Egypt | Dec 27 - Jan 3, 2026

Tallat
Tallat F.
West Lake Sammamish, WA | Reviewed on Jan 04, 2026
We had planned our family vacation a year in advance with great anticipation, but our experience with your tour company was profoundly disappointing. The itinerary provided bore little resemblance to what we had requested. The tour operator was rigid, unhelpful, and seemed more intent on promoting her own agenda than curating the personalized experience we had paid for. We felt deprived of the sights and experiences we had carefully chosen and expected. It is difficult not to question... Read more

We had planned our family vacation a year in advance with great anticipation, but our experience with your tour company was profoundly disappointing. The itinerary provided bore little resemblance to what we had requested. The tour operator was rigid, unhelpful, and seemed more intent on promoting her own agenda than curating the personalized experience we had paid for. We felt deprived of the sights and experiences we had carefully chosen and expected.

It is difficult not to question whether we paid for a custom trip only to be directed toward what suited the company’s convenience and cost savings. Key arrangements, such as purchasing tickets in advance, were neglected—causing unnecessary delays. In one instance, tickets for my niece, a member of our group from the start, were simply forgotten. The tour operator, Aya from Sun Pyramids, created an unrealistic itinerary for the Giza tour day, expecting us to cross the city through heavy traffic to visit multiple sites—an impossible task. The overall planning and organization reflected a lack of attention and care.

Our final day was especially distressing. The guide refused to take us to certain sites, explaining that the company would not cover the ticket costs. This led to significant anxiety and emotional distress, as well as a complete waste of our limited time. It seemed evident that the company prioritized saving money over delivering the experience promised, while shifting the blame to us for what was, in truth, their failure of execution.

Aya demonstrated neither competence nor professionalism. Once the contract was signed, she became largely unresponsive, and her communication—when it occurred—was vague and unhelpful. Despite our considerable upfront payment, we were constantly asked for additional charges. One of the guides, Omar, behaved unprofessionally, frequently smoking and speaking on his phone while disengaged from the group. He appeared unprepared and frustrated, undermining the quality of our experience.

Despite these challenges, our family did its best to remain positive and make the most of our time together. We would like to acknowledge Ahmed on the Nile cruise, whose professionalism, kindness, and attentive coordination were a welcome contrast to the rest of the experience.

Overall, we feel profoundly misled and disappointed. We chose Kimkim because of the excellent experiences we’ve had with them in past vacations, but this trip fell far short of their usual standards. We sincerely hope Kimkim will reassess their partnership with Sun Pyramids to ensure future travelers do not endure a similarly distressing experience.

Hotel Reviews
Novotel El Borg
cairo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
M/S Farida Nile Cruise
Aswan

Staff was very nice. Food options were good. Room could be updated as it looked dated and towels definitely need to be changed

Authenticity & Character
Rooms need updating
Location
Nile river cruise was beautiful
Staff
Cleanliness & Comfort
Steigenberger Pyramids Cairo
Cairo

Bathroom tile grout had mold. The issue with room keys was ridiculous.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Please update bathrooms , towels, furniture
Local specialist: Aya Yasser
Aya
Aya Yasser
Local specialist in Egypt | Replied on Jan 05, 2026
Thank you for taking the time to share your detailed feedback. We genuinely appreciate all comments, as they help us continuously review and improve our services. First, we would like to clarify that all elements of the itinerary, accommodations, inclusions, and costs were clearly discussed, documented, and confirmed with you in advance, and all decisions were made with your full knowledge and approval. For example, you initially requested a Pyramids-view hotel, and we proposed suitable... Read more

Thank you for taking the time to share your detailed feedback. We genuinely appreciate all comments, as they help us continuously review and improve our services.

First, we would like to clarify that all elements of the itinerary, accommodations, inclusions, and costs were clearly discussed, documented, and confirmed with you in advance, and all decisions were made with your full knowledge and approval. For example, you initially requested a Pyramids-view hotel, and we proposed suitable options accordingly. However, due to pricing considerations, you later requested a standard view instead. Subsequently, you mentioned that a Pyramids-view room had already been confirmed, which unfortunately indicates a misunderstanding of the final confirmed details. All confirmations were shared transparently, and no changes were made without your consent.

In addition, prior to your arrival, we shared with you a Google Drive link titled “Important Information”, which included essential documents such as the Peak Season Information file. This document clearly highlighted key operational factors, including traffic conditions in Egypt during peak periods, to ensure transparency and to help set realistic expectations in advance.

It is also important to note that, as you are aware, your group arrived on multiple flights. As a gesture of goodwill, only one airport transfer was charged, while the remaining transfers were provided free of charge.

Regarding the itinerary, the program was delivered as outlined and confirmed. Every service and visit stated in the final itinerary was provided. While traffic conditions in Cairo can be unpredictable—especially during peak season—daily plans were arranged based on local expertise and realistic planning, as previously communicated.

Concerning the ticket matter, we acknowledge that there was a misunderstanding, which was identified and addressed during your stay. As part of our commitment to guest satisfaction, we made significant efforts to compensate you, and the following services were provided free of charge for your comfort and satisfaction:

Transfer from Kempinski Hotel to the Pyramids Main Gate

Dedicated coaster waiting for you at the Pyramids

Dinner at Novotel El Borg, including water

One half-board night at the same hotel, as per your request

Visits to Khan El Khalili and Al-Moez Street, including the most important mosques

Pick-up for the entire group from the Pyramids Main Gate to Steigenberger Hotel

An additional drop-off transfer, also provided at no cost

The total value of these complimentary services exceeded USD 1,000, and they were offered solely to ensure your satisfaction and to resolve the situation promptly.

Despite the challenges mentioned, all services and experiences promised in the confirmed itinerary were delivered.

We appreciate your positive comments regarding Ahmed on the Nile cruise, whose professionalism and support are a reflection of the service standards we aim to uphold. Your feedback regarding other staff members has been shared internally and is being reviewed carefully.

While we regret that parts of the experience did not meet your expectations, we remain confident that we acted transparently, responsibly, and proactively throughout your journey.

Thank you again for your feedback, and we wish you and your family all the best in your future travels.

Flawed itinerary provided by kimkim
Costa Rica | Dec 22 - Jan 2, 2026

N
Natalia I.
Ashburn, VA | Reviewed on Jan 04, 2026
Yuliana provided an itinerary with an irreconcilable time conflict on one of the days—back-to-back activities with two different providers scheduled on the same day. I have a very disappointed teen who was excited about the waterfall visit, only to find out that we were unable to reschedule. There was no communication from Yuliana or anyone on the team for 48 hours, and no help with rescheduling or a refund, all following kimkim’s error in putting together a flawed itinerary. We were... Read more

Yuliana provided an itinerary with an irreconcilable time conflict on one of the days—back-to-back activities with two different providers scheduled on the same day. I have a very disappointed teen who was excited about the waterfall visit, only to find out that we were unable to reschedule. There was no communication from Yuliana or anyone on the team for 48 hours, and no help with rescheduling or a refund, all following kimkim’s error in putting together a flawed itinerary.

We were disappointed about having to forgo the waterfall visit, and kimkim’s response further added to the disappointment. We contacted Yuliana multiple times; all we received were empty words that our “concerns are being taken very seriously,” but that “there’s nothing we can do.” Kimkim could have helped us with rescheduling or provided a refund, but instead we received “sorry, not sorry” responses.

The bottom line: Yuliana is great at booking four-star accommodations (which I can do myself as well), but not helpful at all when issues arise—especially issues caused by her faulty scheduling.

Local specialist: Yuliana Valverde
Yuliana
Yuliana Valverde
Local specialist in San José, Costa Rica | Replied on Jan 05, 2026
Hello Natalia, Thank you for taking the time to share your feedback. I’m truly sorry for the frustration and disappointment this situation caused, especially for your family and your teen who was looking forward to the waterfall visit. I understand how upsetting it is when plans don’t unfold as expected. I want to acknowledge that the overlap in activities on that day should not have occurred, and I sincerely regret the impact this had on your experience. I also regret that the response... Read more

Hello Natalia,

Thank you for taking the time to share your feedback. I’m truly sorry for the frustration and disappointment this situation caused, especially for your family and your teen who was looking forward to the waterfall visit. I understand how upsetting it is when plans don’t unfold as expected.

I want to acknowledge that the overlap in activities on that day should not have occurred, and I sincerely regret the impact this had on your experience. I also regret that the response time did not meet your expectations during a stressful moment. While some aspects of rescheduling and refunds are ultimately dependent on third-party providers and their policies, I understand that this does not lessen the disappointment you felt.

Please know that your concerns were taken seriously, and feedback like this is important. It helps identify where processes need improvement to avoid similar situations in the future. My goal is always to create seamless, meaningful travel experiences, and I’m genuinely sorry that this fell short during part of your trip.

I appreciate you sharing your perspective and wish you and your family all the best in your future travels.

Best,
Yuliana

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

Secure & easy booking

Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.