Kimkim Trip Reviews

4.8
Based on 18,496 ratings
Read 18,496 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Five stars isn't enough!
Thailand | Oct 31 - Nov 16, 2025

Lorie
Lorie P.
Los Angeles, CA | Reviewed on Nov 20, 2025
Hoa's planning of our trip was exceptional. Truly wonderful in every way - her patience, knowledge, kindness, recommendations and attention to detail were beyond five stars, for sure. The hotels chosen for us were all exceptional and the staff in them were amazing. The guides, too, were almost always wonderful -- kind, knowledgeable, flexible and easy to be with. We covered so much ground in our 2.5 weeks - three countries! -- and got to see so much thanks to the flawless planning not just... Read more

Hoa's planning of our trip was exceptional. Truly wonderful in every way - her patience, knowledge, kindness, recommendations and attention to detail were beyond five stars, for sure. The hotels chosen for us were all exceptional and the staff in them were amazing. The guides, too, were almost always wonderful -- kind, knowledgeable, flexible and easy to be with. We covered so much ground in our 2.5 weeks - three countries! -- and got to see so much thanks to the flawless planning not just ahead of our trip but as we were there. Our guides -- in particular, Ae, Mu and Pong (Thailand), Set and Rit (Cambodia), and Huang (Vietnam) -- deserves special shout-outs for their hard work, knowledge and humor! As do our drivers along the way, who safely navigated us through some crazy traffic! The staff on Orchid Cruises for our cruise on Ha Long Bay were also really wonderful. The trip of a lifetime with too many highlights to mention. Couldn't recommend this more. The only thing I would do differently is perhaps travel not so close to the end of the rainy season, as we did experience rain and very high humidity for much of the trip and build in a couple of days of downtime because we saw so much (which is what we asked for).

Hotel Reviews
Sofitel Phnom Penh Phokeethra

So elegant and beautiful. Staff were lovely, as were the rooms, pool, restaurants (amazing pizza!), and just a great experience staying here, though too brief!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Shintamani Angkor

One of my favorites! Just a gorgeous hotel with amazing staff (especially Kim at the front desk, but everyone was great). Great location near to Pub Street and the market, good food (both restaurant and breakfast). Room was gorgeous and so clean and beautifully appointed. I wanted to stay forever!

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Apricot Hotel
Hanoi

Very elegant and seems to be in a very central part of town - lots of things nearby if you want to shop or eat nearby, both street food and restaurants. Nice location right by the lake. Very helpful staff. Gorgeous rooms

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Staff
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Anantara Riverside Bangkok Resort

Wonderful staff, beautiful rooms. Large resort-style hotel. Amazing breakfast spread and wonderful pool. We took the boat at the pier down the river, which is a wonderful amenity offered by the Anantara. Also nice to have the little mall connected to the hotel for other eating options and if you need to pick up something.

Authenticity & Character
Location
Staff
They were wonderful!
Cleanliness & Comfort
Hôtel des Arts Saigon - MGallery Collection
Ho Chi Minh City

Seems to be right in the heart of things. Beautiful design, friendly staff. Wonderful breakfast spread and they offer high tea.

Authenticity & Character
Location
Staff
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Orchid Classic Cruise
Hai Phong

Staff could not have been nicer or more helpful. Rooms were very clean and well-appointed and we had a deck! Small boat made it feel intimate and not crowded. No rocking, so no sea sickness. Food was very good as well.

Authenticity & Character
Location
Staff
Really wonderful
Cleanliness & Comfort
Very clean!
Rachamankha Boutique Hotel
Chiang Mai

Truly beautiful and special in every way. Small, intimate, elegant. The perfect hotel, IMO. Wonderful staff, gorgeous restaurant.

Authenticity & Character
Just a gorgeous design in the rooms and in the hotel and its grounds. Everything was so simply and beautifully elegant.
Location
Lots nearby that's walkable.
Staff
Kind, attentive, helpful.
Cleanliness & Comfort
Perfectly appointed.
Activity Reviews
Shopping at Chatuchak Weekend Market
Shopping at Chatuchak Weekend Market
Bangkok

Ae did a great job showing us Chatuchak, which is vast and easy to feel overwhelmed by.

Quality of Experience
Guides, Drivers and Staff
Ae was wonderful!
Transport
Night Street Food After Dark by Vespa
Night Street Food After Dark by Vespa
Ho Chi Minh City

This was a real highlight of our trip. Seeing Saigon at night by motor scooter was such a treat and we had some amazing food, listened to wonderful live music and had some great cocktails with stunning views of the city.

Quality of Experience
Food
Such good street food!
Guides, Drivers and Staff
Evelyn was a great guide and our drivers were wonderful!
Transport
Local specialist: Hoa Tran
Hoa
Hoa Tran
Local specialist in Hanoi Vietnam | Replied on Nov 22, 2025
My dear Lorie,
Thank you so much for your beautiful review. Reading your kind words truly made my day. I’m so happy to hear your journey through Thailand, Cambodia, and Vietnam became such a meaningful and memorable experience for you. Planning this trip alongside you, Lisa, and Katy was an absolute pleasure, and I’m so glad that everything from the hotels to the guides, drivers, and cruise team helped make your adventure so special. I’ll be sure to pass along your lovely words to everyone;...
Read more

My dear Lorie,
Thank you so much for your beautiful review. Reading your kind words truly made my day. I’m so happy to hear your journey through Thailand, Cambodia, and Vietnam became such a meaningful and memorable experience for you. Planning this trip alongside you, Lisa, and Katy was an absolute pleasure, and I’m so glad that everything from the hotels to the guides, drivers, and cruise team helped make your adventure so special. I’ll be sure to pass along your lovely words to everyone; they will be so happy to hear.
Thank you also for your sweet words about me. It means more than you know. It was truly an honor to be part of your “trip of a lifetime,” and I hope our paths will cross again for another wonderful journey someday.
Warm hugs from Hanoi🫶,
Hoa & Exotic Voyages Team

The whole KimKim team was fantastic. They res...
France | Nov 10 - Nov 17, 2025

E
Erin W.
Atlanta, GA | Reviewed on Nov 20, 2025
The whole KimKim team was fantastic. They responded to messages promptly throughout the entire experience and handled a minor cancellation beyond their control extremely quickly. We had a wonderful, well-organized, fabulous trip! We highly recommend using them and will plan to use them in the future. Read more

The whole KimKim team was fantastic. They responded to messages promptly throughout the entire experience and handled a minor cancellation beyond their control extremely quickly. We had a wonderful, well-organized, fabulous trip! We highly recommend using them and will plan to use them in the future.

Hotel Reviews
Radisson Blu Hotel, Nice
Nice
Authenticity & Character
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Staff
Cleanliness & Comfort
Hotel Le Pigonnet
Aix-en-Provence
Authenticity & Character
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Cleanliness & Comfort
Hotel Le Negresco
Nice

Loved everything about this hotel!

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Staff
Cleanliness & Comfort
Local specialist: Liz Chreist

Serendipity Adventures Planned the Perfect Anniversary Trip
Costa Rica | Nov 12 - Nov 19, 2025

Erica
Erica A.
Chicago, IL | Reviewed on Nov 20, 2025
We absolutely loved our Costa Rica trip. Planning with kimkim and Bryan from Serendipity Adventures was simple and within a few days, we landed on a great itinerary. We loved the accommodations - especially Chira Glamping in Monteverde. All of the guides and naturalists we worked with were terrific. So knowledgeable and friendly. We received fun touches by many vendors for our wedding anniversary including a bottle of wine, special desserts and a even a hot chocolate at the zip line... Read more

We absolutely loved our Costa Rica trip. Planning with kimkim and Bryan from Serendipity Adventures was simple and within a few days, we landed on a great itinerary.

We loved the accommodations - especially Chira Glamping in Monteverde. All of the guides and naturalists we worked with were terrific. So knowledgeable and friendly. We received fun touches by many vendors for our wedding anniversary including a bottle of wine, special desserts and a even a hot chocolate at the zip line adventure. The sailing adventure was perfect pace and vibe.

Our anniversary dinner at San Lucas in Monterverde was one of our favorite experiences that we've had in over 25 years of traveling together!

Hotel Review
Chira Glamping Monteverde
Puntarenas

We absolutely loved Chira Glamping! It was the perfect mix of luxury and the outdoors. We had a hot tub and ourdoor shower in addition to a lovely bathroom, full kitchen and the well appointed geodesic dome tent. The service was impeccable and Fabio was a great host for the breakfast each morning.

Authenticity & Character
Location
The views from the room were fabulous and it was completely private
Staff
Fabio was lovely as our breakfast server and the food was terrific and so fresh.
Cleanliness & Comfort
Activity Reviews
Private Guided Hike in Arenal Volcano Park 1968
Private Guided Hike in Arenal Volcano Park 1968
Arenal/La Fortuna

Mariano was a fantastic guide - knowledgeable and friendly and an excellent ambassador of Costa Rican culture and nature.

Quality of Experience
Guides, Drivers and Staff
Private Organic Cooking Class
Private Organic Cooking Class
Arenal/La Fortuna

We absolutely loved visiting Paraiso Organico and Hubert and his family were wonderful hosts. The mix of learning about the local produce and preparing a typical (and tasty) Costa Rican meal in a home were terrific. Highly recommend for a couple or small group!

Quality of Experience
Food
The meal was delicious and we loved the coaching and tips from "mom!"
Guides, Drivers and Staff
San Lucas Treetop Dining Experience - Wine Pairing
San Lucas Treetop Dining Experience - Wine Pairing
Monteverde

This was a highlight of our trip. The setting, food, cultural tour (via food) and wine were all impeccable. This was one of the best dinners we've ever had. Highly recommend this experience!

Quality of Experience
Food
The food and wine pairs were delicious. We loved the modern take on Costa Rican classics and tasting items from all over the country!
Local specialist: Bryan Leon
Bryan
Bryan Leon
Local specialist in Cartago, Costa Rica | Replied on Nov 20, 2025
Hola Erica! I'm thrilled to hear that you absolutely loved your Costa Rica trip and that the planning process felt simple and smooth. It was a pleasure helping you craft an itinerary that resonated with you. Celebrating your wedding anniversary with you was a privilege. I'm so glad the special touches, made your journey even more memorable. Your guides will be delighted to know they left such a positive impression, and it's wonderful to hear that your anniversary dinner at San Lucas was a... Read more

Hola Erica!

I'm thrilled to hear that you absolutely loved your Costa Rica trip and that the planning process felt simple and smooth. It was a pleasure helping you craft an itinerary that resonated with you.

Celebrating your wedding anniversary with you was a privilege. I'm so glad the special touches, made your journey even more memorable. Your guides will be delighted to know they left such a positive impression, and it's wonderful to hear that your anniversary dinner at San Lucas was a standout experience among 25 years of travels. That is high praise indeed!

I will be sure to share your feedback with our entire team and partners. We hope to welcome you back for more beautiful memories in the future.

Pura Vida!
Bryan Leon,
Serendipity Adventures | Costa Rica🐦☀️🌿

Morrocco Tour October 2025
Morocco | Oct 15 - Oct 30, 2025

Bo
Bo H.
Buffalo, NY | Reviewed on Nov 20, 2025
Organizing a 16-day private tour with a dedicated driver through Morocco is no small feat, and we truly appreciate the efforts of Original Travels and the kimkim travel agency for making our journey memorable. The trip was well planned by Imane who provided excellent suggestions was in constant contact with out driver and was able to modify when changes needed to be made. We were able to see a large part of the country and had quality time in the sites we were interested in seeing.
Our...
Read more

Organizing a 16-day private tour with a dedicated driver through Morocco is no small feat, and we truly appreciate the efforts of Original Travels and the kimkim travel agency for making our journey memorable. The trip was well planned by Imane who provided excellent suggestions was in constant contact with out driver and was able to modify when changes needed to be made. We were able to see a large part of the country and had quality time in the sites we were interested in seeing.
Our driver, Soufian went above and beyond to make the trip convenient and to ensure our needs were met. He is a skilled driver and managed to calmly negotiate the chaos of busy cities, keeping a lookout for pedestrians, autos, busses, motorcycles and occasionally donkeys and carts. Furthermore, he spoke English well, shared information about the country and the Moroccan way of life. He has a great sense of humor but was never overbearing. He made sure we were comfortable, providing water and asking if we needed breaks throughout the trip. He made us feel confident about negotiating our travels and provided safety tips as well as an App to reach him. He was always prompt and provided the time we needed to tour areas of interest. As an older couple we never felt rushed. Further, Soufian ensured staff from the Rihad’s were available to guide us and assist with luggage through the narrow, cobbled Medinas. We were happy with our tour guides and enjoyed every single day of our trip.
While the detailed itinerary listed stops at Andalusian Gardens and the Musee des Oudias, we didn’t receive specific directions or information about these locations, and they were ultimately not included in our visits. Nevertheless, the trip was packed with unforgettable moments that far exceeded our expectations.
On October 26, 2025, in Marrakesh, Le Jardin Secret Garden was substituted for the Majorelle Gardens due to ticket availability issues. Although the trip was booked and paid for on September 2, 2025, it would have been helpful to be informed of any changes—such as this substitution—upon our arrival in Morocco, rather than at the time of the event. Similarly, the Moroccan storytelling scheduled at Café Clock was planned for a time when the activity was not available, which was a minor disappointment.
During the journey from Essaouira to Casablanca on October 29, stops at Safi, The Potter’s Capital, and El Jadida, a UNESCO World Heritage Site, were listed on the itinerary but were omitted without explanation. We believe that discussing any itinerary changes upon arrival would enhance the travel experience and avoid confusion later in the trip.
Despite these small hiccups, our overall experience was fantastic. The team went above and beyond to keep the car clean and provide bottled water daily, and their responsiveness to unexpected changes, such as rebooking our initial nights at Pestana Casablanca due to a soccer tournament, was impressive. We understand the complexities involved in organizing such an extensive tour and appreciate the attention to detail throughout our adventure.
Our sincere thanks to kimkim Travel Agency, Original Travels and especially to Soufian for providing a wonderful trip that we enjoyed immensely.

Hotel Reviews
Hotel Le Medina Essaouira Thalassa Sea & Spa MGallery
Essaouira

Excellent food, beautiful setting, convenient. Attentive staff.

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Staff
Cleanliness & Comfort
Riad Braya
Fes Medina

Beautiful Riad, staff went above and beyond even escorting us to a restaurant so we would not get lost.

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Staff
Cleanliness & Comfort
Riad Ksar Ighnda
Asfalou

Beautiful setting and grounds, very clean, helpful staff.

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Staff
Cleanliness & Comfort
Riad Diamond of Marrakech
Marrakech

Very nice staff, excellent food. Clean and comfortable. Pleasant stay

Authenticity & Character
Staff
Cleanliness & Comfort
Luxury Chaoune
chafchoune

Staff were friendly, nice balcony clean.

Authenticity & Character
Location
Staff
Tiziri Luxury Camp
Merzouga

Staff and accommodations were friendly, helpful and efficient. The site was very clean. The people made it special. Wonderful experience.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Imane Ouriche
Imane
Imane Ouriche
Local specialist in Agadir | Replied on Nov 20, 2025
Hi Bo, Thank you for your lovely review! I’m happy to hear that you had a wonderful time exploring Morocco and that Soufian made your journey comfortable and enjoyable. He’s wonderful at what he does, and I know he’ll be very happy to read your words. I also appreciate your honest feedback about the few stops that were missed. Apologies for any confusion it caused. I’ll make sure we communicate these things more clearly in the future so everything feels smooth from start to finish. It was... Read more

Hi Bo,

Thank you for your lovely review!

I’m happy to hear that you had a wonderful time exploring Morocco and that Soufian made your journey comfortable and enjoyable. He’s wonderful at what he does, and I know he’ll be very happy to read your words.

I also appreciate your honest feedback about the few stops that were missed. Apologies for any confusion it caused. I’ll make sure we communicate these things more clearly in the future so everything feels smooth from start to finish.

It was a pleasure planning your adventure, and I’m so glad you left with great memories. Wishing you many more amazing travels ahead!

Regards,
Imane

We had a very poor experience with KimKim and...
Egypt | Nov 7 - Nov 18, 2025

Ancient
Ancient S.
Minneapolis, MN | Reviewed on Nov 20, 2025
We had a very poor experience with KimKim and with our specialist Nader. There was absolutely no communication to us of any details or coordination of the trip. After we had already arrived in Egypt, he informed us that he wouldn't even be with us and was sending someone else. There was also no communication to the actual in person guides with us - they were just as confused as we were. It was very stressful and frustrating as we literally paid tens of thousands of dollars to this company to... Read more

We had a very poor experience with KimKim and with our specialist Nader. There was absolutely no communication to us of any details or coordination of the trip. After we had already arrived in Egypt, he informed us that he wouldn't even be with us and was sending someone else. There was also no communication to the actual in person guides with us - they were just as confused as we were. It was very stressful and frustrating as we literally paid tens of thousands of dollars to this company to exactly avoid having to do the planning and logistics ourselves. It was obvious that no coordination or care had been taken and the job we paid for was not done at all. Even our guides were shocked and saying this was all wrong and not normal. On the very first night, hotel rooms were not properly booked and our guests had to move rooms. The incorrect beds were given and our guests had to get roll away beds. It was a mess and horrible way to arrive after days of long travel. Our entire itinerary was requested to be changed last minute by Nader. We still don't know the real reason behind why. I said no multiple times to the changes but he kept pushing for it so we eventually agreed. Throughout the trip, Nader was unresponsive many times...again leaving out vital details and not there when major issues were occurring for us in country. The entire trip focus was spiritual experiences at temples which we paid great money for. And no special access was coordinated for us in any temple, when that was clearly communicated and plenty of money given for this. Some of the days, our whole group went without barely any food and were hungry and exhausted. One day, the only food all day was 2 box lunches- with barely any food inside them. Again, this is not at all what we paid for. After the whole trip with a specific guide, we were given a different guide on very last day. There was also a security guard and police randomly added only on the last day - then we were expected to pay money to all these additional people. We were never asked nor informed beforehand for any of this. And overall, one of the worst parts was the crazy amount of money being asked from us in tips. We were asked to not only tip our driver and guide (which is understandable), but also asked for large tips for the boat staff, for the random guides given that we never asked for, for the security (who then even yelled at us for more money). It left a horrible experience for the whole group. If there actually is a set tip amount expected, then at the very least this should have been told to our group so that we could properly prepare. Everyone spent hundreds more than they had prepared for which not only reflects poorly on your company but also on me as the trip coordinator.

We will never be using Kimkim again.

Local specialist: Nader Hussein
Nader
Nader Hussein
Local specialist in Egypt | Replied on Nov 25, 2025
Dear Jillian, I’m truly sorry that some aspects of your trip were frustrating, and I completely understand your concerns. I’d like to share a few clarifications:
I personally organize your trip, but all on-the-ground activities were handled by my local team.
All your requested visits were completed, and nothing was missed.
On two occasions, you mentioned that both the representative and guide were satisfactory.
For the change in program, I offered a complimentary upgrade to the Dahabiya...
Read more

Dear Jillian,

I’m truly sorry that some aspects of your trip were frustrating, and I completely understand your concerns.

I’d like to share a few clarifications:
I personally organize your trip, but all on-the-ground activities were handled by my local team.
All your requested visits were completed, and nothing was missed.
On two occasions, you mentioned that both the representative and guide were satisfactory.
For the change in program, I offered a complimentary upgrade to the Dahabiya boat, which is significantly more expensive, and explained all necessary changes to the program in detail. You reviewed and accepted this update.

Regarding the spiritual itinerary, some activities had to follow local regulations, which occasionally caused challenges, as they are not allowed, and you didn't inform us about this, but you were never asked to pay extra. Special access to the Pyramids was offered, but you declined it due to the cost, and no other special access was requested.

I sincerely appreciate your feedback. It helps us improve and ensures future trips are even more enjoyable. Thank you again for trusting us with your journey to Egypt.

Warm regards,
Nader

I would absolutely use Kimkim again!!
Thailand | Nov 9 - Nov 18, 2025

Yvonne
Yvonne S.
Germany | Reviewed on Nov 20, 2025
Elena was very attentive and very quick to respond. The planning was impeccable and we had a great experience. She was with us all the way through planning and all the way through our trip, which was truly appreciated. The guides and the experiences were exactly what we were looking for. Read more

Elena was very attentive and very quick to respond. The planning was impeccable and we had a great experience. She was with us all the way through planning and all the way through our trip, which was truly appreciated. The guides and the experiences were exactly what we were looking for.

Hotel Reviews
Amatara Welleisure Resort
Authenticity & Character
Location
Staff
Cleanliness & Comfort
U Chiang Mai Hotel
Chiang Mai
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Avani+ Riverside Bangkok Hotel
Bangkok

Beautiful, but a little isolated

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Elena Nguyen
Elena
Elena Nguyen
Local specialist in Vietnam | Replied on Nov 25, 2025

Hi Yvonne,

Thank you so much for your lovely message. It truly warmed my heart. I’m really happy to hear that you had such a great experience and that everything - from the planning to the guides and activities - felt just right for you 😊

It was a joy working with you and Pete and being there every step of the way. Thank you for trusting me with your trip. I really appreciate you taking the time to share your kind feedback. And whenever you’re ready for your next adventure, I’d love to help you again 🥰

Warmest regards,
Elena

Trek portion of trip was fine.Travel portion...
Nepal | Nov 2 - Nov 13, 2025

G
GIL H.
Seattle, WA | Reviewed on Nov 20, 2025
Trek portion of trip was fine.
Travel portion of trip was from hell. Every connection to and from the start of trek was terrible. The flight to and from KTM and Nepalgunj was delayed both ways by about 4-5 hrs. The air travel in Nepal is certainly third world class.
The booked flight from Nepalgunj to Dunai was cancelled both ways, resulting in a horrible jeep ride for 12 HRS each way.
I understand in talking with my guide that this flight is probably cancelled 75% of the time. This flight...
Read more

Trek portion of trip was fine.
Travel portion of trip was from hell. Every connection to and from the start of trek was terrible. The flight to and from KTM and Nepalgunj was delayed both ways by about 4-5 hrs. The air travel in Nepal is certainly third world class.
The booked flight from Nepalgunj to Dunai was cancelled both ways, resulting in a horrible jeep ride for 12 HRS each way.
I understand in talking with my guide that this flight is probably cancelled 75% of the time. This flight should not be in the itinerary of the trip, or at least some mention that it is likely to be cancelled and a 12 HR jeep ride is the only option. If I knew that I would probably be taking a 12 jeep ride on any leg of the trip, I would not have booked the trip.
Chhewang is aware of my position. This will be my last time to visit Nepal.

Local specialist: Chhewang Lama
Chhewang
Chhewang Lama
Local specialist in Kathmandu, Nepal | Replied on Nov 23, 2025
Dear GIL, Thank you for sharing your honest feedback. I’m glad the trekking portion went well, but I’m truly sorry that the delayed flights and long jeep rides made the travel experience stressful for you. Flights to remote regions like Juphal are highly weather-dependent, but we should have communicated the high likelihood of cancellations more clearly. Your point is absolutely valid, and we will update our trip briefings so future guests are fully aware of these possibilities and... Read more

Dear GIL,

Thank you for sharing your honest feedback. I’m glad the trekking portion went well, but I’m truly sorry that the delayed flights and long jeep rides made the travel experience stressful for you.

Flights to remote regions like Juphal are highly weather-dependent, but we should have communicated the high likelihood of cancellations more clearly. Your point is absolutely valid, and we will update our trip briefings so future guests are fully aware of these possibilities and alternatives.

We have also informed the concerned airlines to improve their communication, as flights should not be cancelled after tickets are issued.

I sincerely apologize for the inconvenience caused and truly appreciate you bringing this to our attention. Thank you for trekking with us, and I wish you all the best.

Warm regards,

Chhewang Lama
Responsible Treks

Wonderful Japan Experience with Excellent Support and a Few Lessons Learned
Japan | Oct 13 - Oct 20, 2025

Lisa
Lisa G.
Bethesda, MD | Reviewed on Nov 19, 2025
I recently organized a group trip to Japan for 15 travelers through KimKim and worked directly with Angel as our specialist. This was my sixth time working with KimKim and once again the level of customer service, communication, and genuine care stood out in a major way. Even though I did not travel with this group myself, Angel and her team were responsive, patient, and committed to supporting a very full itinerary across Tokyo, Kyoto, and Osaka. Managing a group of this size with many... Read more

I recently organized a group trip to Japan for 15 travelers through KimKim and worked directly with Angel as our specialist. This was my sixth time working with KimKim and once again the level of customer service, communication, and genuine care stood out in a major way.

Even though I did not travel with this group myself, Angel and her team were responsive, patient, and committed to supporting a very full itinerary across Tokyo, Kyoto, and Osaka. Managing a group of this size with many moving parts is not easy, and overall the coordination, accommodations, and activities were excellent.

Our hotels in all three cities were beautiful, centrally located, and convenient for exploring on foot or by train. The activities chosen for the group were engaging and memorable. TeamLab Planets was a highlight for many and became one of the most talked about experiences of the entire itinerary. Travelers also enjoyed the castles, shrines, markets, and cultural touches throughout the journey.

We did encounter a few hiccups during the trip, which I believe are helpful to name for growth on both sides. Some of the full day excursions were too long and packed too tightly, which made the days feel rushed for travelers who wanted more time to absorb the history and culture. Time management and pacing are especially important for first time visitors to Japan, and future itineraries would benefit from shorter days, more breaks, and a bit more built-in flexibility.
We also had inconsistent experiences with local guides. One of our female guides was phenomenal, thoughtful, and highly communicative. Another guide struggled with communication and cultural expectations, which created some strain during one of the full day tours. That said, Angel was receptive when this was brought to her attention and took action to support the group.

There was also an issue with the tea ceremony and samurai museum tickets not being booked in advance even though they had been paid for. This was understandably frustrating for travelers who were looking forward to these activities. I appreciate Angel and Sandy stepping in quickly to help resolve this, and I am currently processing reimbursements on my end with their support. Mistakes happen, and I appreciate the team’s transparency and willingness to correct it.

Despite the challenges, what impressed me most was the care, grace, and helpful attitude Angel consistently demonstrated. She was in daily communication with our trip leaders, monitored the group’s needs closely, and made every effort to keep things running smoothly. Her dedication did not go unnoticed by the travelers or by me.

Overall, this was a meaningful trip for my community. My travelers experienced Japan through culture, food, history, and shared connection. The minor issues do not overshadow the fact that KimKim curated a beautiful journey for us, and our group made incredible memories together.

I would absolutely work with KimKim again and with Angel again. With a few adjustments to pacing and guide selection, I know future Japan itineraries will be even stronger. Thank you, Angel and Sandy, for your time, flexibility, and support through the entire process.

Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Nov 24, 2025

Hi Lisa,
Thank you for your great feedback! 😊
It is my pleasure to assist you with the trip and I am very glad to hear that you are having a lovely time with us.
I look forward to being at your service again for your future trip!
All the best,
Angel

Working with KimKim was easy to figure out an...
Morocco | Nov 7 - Nov 14, 2025

Nicole
Nicole R.
Newark, NJ | Reviewed on Nov 19, 2025
Working with KimKim was easy to figure out and book. The trip was a whirlwind of activities that kept us engaged in various historic sites, cultural specialities and unique aspects of Morocco. Overall the hotel in Boulemane Dades and Desert were the best hotels, and the others were satisficatory for my stay. I would have appreciated more personalization on the tour based on our requests and interests. On some occasions I felt that we were taken to places that we thought we would like... Read more

Working with KimKim was easy to figure out and book. The trip was a whirlwind of activities that kept us engaged in various historic sites, cultural specialities and unique aspects of Morocco. Overall the hotel in Boulemane Dades and Desert were the best hotels, and the others were satisficatory for my stay. I would have appreciated more personalization on the tour based on our requests and interests. On some occasions I felt that we were taken to places that we thought we would like versus what we found of interest or value. I believe this may be related to "finding places to stop" to break up the long drive for a "lofty itinerary". At times, I felt pressured to buy items from vendors at various locations even though our driver said we did not have to- Moroccans are very good salespersons. I would have loved to spend more time hiking in the Dades region. Our guide in Fez, was fantastic. Our driver was prompt and kept us safe. Efficiency in our trip was very important to me as we were trying to pack a lot in one week. Our driver even helped me arrange a last minute hamman experience which I highly recommend!

Overall the trip was great, and these specificities and personalization each day would have allowed for me to savor what we like on a trip. -Corina

Hotel Reviews
Barceló Casablanca
Casablanca

Felt like a cheap hotel, rooms are small, dining area was sterile with flourescent lights, and location seems a bit not super walkable to food options.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad Braya
FesfE

Least favorite hotel. Cluttered in rooms, bathrooms are not functioning well, and bed situation was challenging (two beds, and one we had to climb up on a ladder. Upkeep of aesthetics is lacking in this hotel.

Authenticity & Character
clash of modern energy with old did not seem to sync well.
Location
Staff
Cleanliness & Comfort
Orient Desert Camp
Merzouga

Great place, nice and fun staff, great accommodations. Very peaceful. Definitely go out to see the stars away from the camp at night if it's a clear day. Dinner was great. Breakfast was average.

Authenticity & Character
Rooms are spacious and thoughtful
Location
This camp is next to several other camps, other camps have closer proximitity to higher dunes.
Staff
Cleanliness & Comfort
Dar Rihana Dades
Douar Aït Ouffi

Beautiful and great service. Would have been good to know what to expect for meals prior to arriving, pricing and that the food was excellent, as we stopped somewhere before because we were hungry. Would have preferred to wait for this food. Staff and rooms were beautiful. Location is a bit far especially since we did not spend much time there in the morning or evening. Would have been nice to stay or arrive earlier.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad Diamond of Marrakech
Marrakech

Clean yet not very sophisticated. Services were okay but not great (pedicure). Nothing special. Pillows and beds were not great.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private Transfer from Fes to Casablanca via Rabat: Journey to Morocco's Modern Heart
Private Transfer from Fes to Casablanca via Rabat: Journey to Morocco's Modern Heart
Morocco

Driver was great, we hit tons of traffic in Casablanca and our driver was very patient. Maybe time the drive to arrive in less trafficky times.

Guided Tour of Fez Medina
Guided Tour of Fez Medina
Fes

Great guide, Sherif.

Quality of Experience
Guides, Drivers and Staff
Patient, helpful, and provided enough information but not overloaded with facts that made him boring.
Transport
Merzouga to Fes via Rissani, Midelt, & the Atlas Mountains
Merzouga to Fes via Rissani, Midelt, & the Atlas Mountains
Morocco

Great guide. Needed this guide as this medina is harder to navigate then Marrakesh. 1/2 day is perfect if this activity. Again know what you want to buy in this medina.

Sand-Boarding in Erg Chebbi (Free of Charge)
Sand-Boarding in Erg Chebbi (Free of Charge)
Merzouga

We did it, need to be on a steep enough grade for this to work. Start on butt first if you are scared and lean back, and be barefoot. Hard to turn like a snowboard, straight down. You can do 3-4 runs if you are willing to walk up the hill. Nice little workout. This will be a 20-30 minute activity.

Quality of Experience
Guides, Drivers and Staff
Transport
Morocco Last Nomads Experience: Tea, Tales & Desert Adventures
Morocco Last Nomads Experience: Tea, Tales & Desert Adventures
Merzouga

Loved seeing the nomad populations, however our guide lacked knowledge and did not make much effort to educate us. The lunch was good at Cafe Zaid,- the egglpant dish in the clay was amazing,- berber pizza was not my favorite kind of pizza, yet interesting. Enjoyed the music and tea. Seemed like these places are set up for workers to come there and show us how these populations lived, but they do not reside their now. So some explanation of this would be helpful.

Quality of Experience
Food
Guides, Drivers and Staff
better english, better education
Transport
Drive from Boumalne Dades to Merzouga via Tinghir & Rissani, Sunset Camel Ride
Drive from Boumalne Dades to Merzouga via Tinghir & Rissani, Sunset Camel Ride
Morocco

Desert was beautiful. Sunset was breathtaking, so make sure to arrive for the sunset. Our camel ride was private and the guide, Mohammed was super nice and creative with our pictures.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Transfer from Marrakech to Boumalne Dades: Through Atlas Mountains, Aït Benhaddou & Rose Valley
Transfer from Marrakech to Boumalne Dades: Through Atlas Mountains, Aït Benhaddou & Rose Valley
Morocco

Lots of driving be prepared. Carpet Cooperative is nice, however was difficult to avoid a large purchase. Again research if this is something you want or not. Farm walk to the cooperative was quite lovely. Would really appreciate seeing the women who make these carpets versus the men who are the sales team. Could have skipped two stops: the Hollywood of the Atlas Mountains, and the store where they dress you up in scarves to look like a local. This would have given us more time in Boulemane Dades.

Quality of Experience
Guides, Drivers and Staff
Transport
Marrakech Evening Food Tour
Marrakech Evening Food Tour
Marrakesh

This was great. Tried a variety of foods at restaurants and with street vendors. Process was easy and service was great. Just enough food.

Quality of Experience
Guides, Drivers and Staff
Transport
Half-Day Guided Tour of Marrakech
Half-Day Guided Tour of Marrakech
Marrakesh

Very nice tour about history, culture and the medina. Mohammed was very knowledgeable.

Quality of Experience
Food
Guides, Drivers and Staff
Super knoweldgeable
Transport
Visit Majorelle Gardens
Visit Majorelle Gardens
Morocco

Very pretty but not sure I would have put this on our the agenda. Great for pictures.

Quality of Experience
Guides, Drivers and Staff
No guide here there was not much said about this place and finding the right line versus the YSL museum was confusing.
Transport
Faysel was on time and in a space that was easy for us to find him.
Local specialist: Imane Ouriche
Imane
Imane Ouriche
Local specialist in Agadir | Replied on Nov 21, 2025
Hi Corina & Nicole, Thank you so much for taking the time to share your experience with us! We’re glad to hear that you enjoyed your trip overall and that the hotels in Boumalne Dades and the desert were highlights, as well as your time with your guide in Fez. We also truly appreciate your feedback regarding personalization and pacing. We understand how important it is to tailor each day to your interests, and your suggestions about hiking, stopping points, and more focused experiences will... Read more

Hi Corina & Nicole,

Thank you so much for taking the time to share your experience with us! We’re glad to hear that you enjoyed your trip overall and that the hotels in Boumalne Dades and the desert were highlights, as well as your time with your guide in Fez.

We also truly appreciate your feedback regarding personalization and pacing. We understand how important it is to tailor each day to your interests, and your suggestions about hiking, stopping points, and more focused experiences will be extremely helpful as we continue improving our itineraries. We’re glad your driver helped make your trip smooth and even assisted with the last-minute hammam, what a great way to make memories!

We hope to welcome you back for another Moroccan adventure.

Warm regards,
Imane

Cape Town, Namibia, Joahnessburg, we got it all done in 10 days!
South Africa | Nov 8 - Nov 18, 2025

Joannie
Joannie N.
Canada | Reviewed on Nov 19, 2025
Cape Town was great and our guide Marc was knowledgeable about the history of south africa and kind and went the extra mile, always. We enjoyed the hike Tablemountain. We did not need a guide, it was quite well marked. It was intereting t have her there to educat us on the various plant and what to touch and not to touch ! There ar3e several hikes if you want to spend more time being active. The penguins were cute but it was quite a drive to see something small and very touristic. The drive... Read more

Cape Town was great and our guide Marc was knowledgeable about the history of south africa and kind and went the extra mile, always. We enjoyed the hike Tablemountain. We did not need a guide, it was quite well marked. It was intereting t have her there to educat us on the various plant and what to touch and not to touch ! There ar3e several hikes if you want to spend more time being active. The penguins were cute but it was quite a drive to see something small and very touristic. The drive was beautiful. We stopped at a local coffee shop, we also stopped at Cape of Hope for a picture and stopped at a winery on the way back. Full day!

A highlight of the trip was the visit on Robben Island. Advice for people planning, I would recommend the private visit. We had a very large group and it was difficult to ask question. I would return and spend more time in a private group. I think it would have been worth the money. The guides are ex-prisonner, making the experience even more moving and real.

We then headed to Namibia which was wonderful. The team at Salt Travel in Namibia (Andrea met us at the begining of the trip at our hotel, gave us a map with the highlighted routes to take, the time to travel, the type of road, the must do stops, etc.) was phenomenal. The came to our hotel to give us our rental vehicle and they picked it up at our last hotel (final destination).

Sandboarding in the dunes was fantastic, small group locals guys, we had a blast. The 4-wheeler in the dunes was super fun if you want to see the vast desert. However Desert Explorer is a big company with many employees and the guides are not very engaging, not invested int he experience for the customer as much. District hotel in Swakopmund was perfect, safe, small boutique hotel, good food, excellent staff.

The glamping in the desert when visiting Big Daddy was a great experience. It was quite warm! The poool was refreshing. We loved learning about Namibia.

Spheperd's lodge Safari was amazing. The facility are 5 stars and the staff very attentive. This is not roughing it ! The beds were comfortable, we enjoyed the outdor shower and the soaking tub. The guide was not as interactive as we would have wish. However, he was knowledgeable. The game ride were gr4eat and the animal got very close to us. Lots of rhinos, we saw elephants, giraffes, and various type of antiloop. We did not have the luck to see a lion, but we were there only for one evening and 1 days (3 game rides) and it was abnormally cold. I loved that experience. If we were to go back, I would want to organize a hike with a guide for 3-4h. I wish we could be more physically engaged. We truly enjoyed the safari in Pilansberg, great alternative if you want to go in a Malaria free zone. I couldn't take the regular anti-malaria drugs because of pregnancy, so Stephanie found us that alternative which was great and allowed us to also experience Johannesburg. Now, the Apartheid museum take a good 6 hours. We only had 1.5h. We had a museuum guide to help us get through it and hitting hte key points. It was moving. I wish we had spent more time there. Visiting Mandela house was interesting, this was quite quick, you don't need much time. I wonder if it would have been safe to just walk around Sowento for a bit.

Hotel Reviews
Sunrock Guesthouse
Johannesburg

It depends what you want! It's far frm museum and Soweto, but it is just by the airport. If you are looking for a safe place to spend the night prior to travelling, this is a great location. It's perfect for a one night thing.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Delight
Swakopmund

Cute cute cute! Comfy, staff was great. We felt safe walking around. Safe to park our vehicle in the inside courtyard. Staff at the restaurant were very attentive and great breakfast!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Shepherd's Tree Game Lodge
Pilanesberg National Park

VERY cofortable accomadatioon, bed. Private bathroom better than at my house ! lovely soaking tub and outdoor shower. Staff is amazing, LOTS of food and options included at each meal

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Desert Hills Glamping Camp

Amazing, calm and a new experience in the desert. Only critic, not much vegetarian options. Staff was fantastic

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Windhoek Luxury Suites
Windhoek

Great area, safe, amazing restaurant with breakfast (open terasse)

Authenticity & Character
Location
Staff
Cleanliness & Comfort
aha Harbour Bridge Hotel & Suites
Cape Town

This hotel location is great but the rooms were very musty, AC was very loud and the room were very hold and a bit sketchy. We ask for mediocre accomodation, not full luxury. I just didn't like this hotel and would not recommend.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Stephanie Louw

We loved our trip. We had a great variety o...
France | Oct 20 - Oct 27, 2025

Taylor
Taylor S.
Chicago, IL | Reviewed on Nov 19, 2025
We loved our trip. We had a great variety of activities and places to visit! Read more

We loved our trip. We had a great variety of activities and places to visit!

Hotel Review
Chateau St Roux
Le Cannet-des-Maures

Amazing! Would go back in a heartbeat! The staff, the accommodations and wine were all exceptional.

Authenticity & Character
Felt like a storybook setting!
Location
Beautiful location
Staff
Everyone was friendly and kind
Cleanliness & Comfort
Activity Reviews
Full-day Private Cassis & Bandol Rosé Wine Tour
Full-day Private Cassis & Bandol Rosé Wine Tour
France

A great day- however the day we were meant to see Casis there was a race so we couldn’t get there. We were disappointed. However! The winery we went to was lovely. Our guide was excellent! Very knowledgeable and very easy to enjoy time with

Quality of Experience
Guides, Drivers and Staff
Transport
Visit and Wine Tasting at Château Saint Roux
Visit and Wine Tasting at Château Saint Roux
France

Loved it! Great wines and experience. Beautiful estate to visit. Staff was very knowledgeable and fun.

Quality of Experience
Guides, Drivers and Staff
Wine Tour in the Luberon Nature Park
Wine Tour in the Luberon Nature Park
Aix-en-Provence

Great tour! The wineries we visited were great. Our guide for the day was wonderful! Very knowledgeable and friendly. We were able to see a ton in one day.

Quality of Experience
Guides, Drivers and Staff
Our driver/guide was great!
Transport
Moulin Rouge Cabaret show ticket with Champagne
Moulin Rouge Cabaret show ticket with Champagne
Paris

We loved it. So much talent from start to finish. Captivating show

Quality of Experience
Guides, Drivers and Staff
Electric Bike tour of Paris' Hidden Gems - Small-group
Electric Bike tour of Paris' Hidden Gems - Small-group
Paris

Fun way to explore Paris. Loved it!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Sebastian Prino
Sebastian
Sebastian Prino
Local specialist in Marseille | Replied on Nov 24, 2025

Hi Taylor,

I’m so happy to hear that you loved your trip! It’s great to know that the mix of activities and places worked well for you.

If you ever feel like exploring more of France, I’d be delighted to help craft your next adventure.

Warm regards,
Sebastian

Hachim was absolutely fabulous as our local s...
Morocco | Nov 5 - Nov 14, 2025

Kimberly K.
Kimberly K. U.
Denver, CO | Reviewed on Nov 19, 2025
Hachim was absolutely fabulous as our local specialist. He consistently offered experiences and information that touched my heart deeply and also immersed me into the culture of Morocco. I am a longtime educator and only wish I could have recorded him as he skillfully explained what I was seeing, it's significance and connection to history/culture, and shared how Morracan families live in varied settings. He explained the economics, geography, the Muslim religion, and historical influences... Read more

Hachim was absolutely fabulous as our local specialist. He consistently offered experiences and information that touched my heart deeply and also immersed me into the culture of Morocco. I am a longtime educator and only wish I could have recorded him as he skillfully explained what I was seeing, it's significance and connection to history/culture, and shared how Morracan families live in varied settings. He explained the economics, geography, the Muslim religion, and historical influences which was fascinating and made me want to learn more. I fell in love with the country and people. Hachim is an excellent teacher and invites his listener into learning.

I also want to remark on him personally. He offers a warm heart and hand making everyone around him feel welcome. When confronted with inconveniences or tour member needs/adjustments, he responded professionally and immediately making visitors feel heard and respected.

Thank you Hachim and KimKim for such a wondrous adventure.

Kimberly Brunetto

Local specialist: Sharon Louthian

All guides were personable, knowledgeable an...
Costa Rica | Nov 8 - Nov 12, 2025

S
Samuel B.
Newark, NJ | Reviewed on Nov 19, 2025

All guides were personable, knowledgeable and fun to be with.

Local specialist: Bryan Leon
Bryan
Bryan Leon
Local specialist in Cartago, Costa Rica | Replied on Nov 19, 2025

Hola Samuel!

That's fantastic to hear, thank you! We believe a great guide makes all the difference, and I'm so glad they helped make your trip memorable. I'll definitely share your feedback with the team!

Pura Vida!
Bryan Leon,
Serendipity Adventures | Costa Rica 🌴

Ben helped our family plan to the trip of a Lifetime
Japan | Sep 5 - Sep 15, 2025

Christopher
Christopher C.
Seattle, WA | Reviewed on Nov 18, 2025
Ben was very helpful planning the trip. When asked, he made a number of helpful suggestions which were all well thought out and were a good fit for us. When we forgot some clothing at our hotel in Hakone, Ben worked with the hotel and the clothes were delivered to us a couple of days later. The guides(Peter and Ursula) were both great. We loved our trip and would not hesitate to use KimKim again. Highest recommendation!! Read more

Ben was very helpful planning the trip. When asked, he made a number of helpful suggestions which were all well thought out and were a good fit for us. When we forgot some clothing at our hotel in Hakone, Ben worked with the hotel and the clothes were delivered to us a couple of days later. The guides(Peter and Ursula) were both great. We loved our trip and would not hesitate to use KimKim again. Highest recommendation!!

Activity Reviews
Day Trip to Miyajima Island: Floating Torii Gate & Hiking
Day Trip to Miyajima Island: Floating Torii Gate & Hiking
Hiroshima

The island was beautiful, we enjoyed the hike and cable cars we took to get to the top.

Quality of Experience
Guides, Drivers and Staff
Transport
Day trip to Hiroshima by public transport
Day trip to Hiroshima by public transport
Japan

One of the highlights of our trip was visiting the Peace museum . Very moving experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Kyoto to Osaka via Nara by private transfer
Kyoto to Osaka via Nara by private transfer
Japan

Nara was beautiful. Seeing the Great Buddha and feeding the deer were highlights.

Quality of Experience
Guides, Drivers and Staff
Transport
Day Trip to Arashiyama:  Rickshaw Ride , Bamboo Grove, Monkey Park and Tea Ceremony in Kimono
Day Trip to Arashiyama: Rickshaw Ride , Bamboo Grove, Monkey Park and Tea Ceremony in Kimono
Kyoto

Taking a rickshaw through the bamboo forest was a real treat. The monkey park was a pleasant though challenging hike, and great views of Kyoto.

Quality of Experience
Guides, Drivers and Staff
Transport
Day tour by public transport in Kyoto: Golden Pavilion,Fushimi Inari Shrine, Traditional Arts Performance,  Pontocho Alley
Day tour by public transport in Kyoto: Golden Pavilion,Fushimi Inari Shrine, Traditional Arts Performance, Pontocho Alley
Kyoto

The Fushimi Inari shrine and Golden Pavillion were beautiful and very interesting, not too crowded.,

Quality of Experience
Guides, Drivers and Staff
Transport
 Fuji Five Lakes Tour, Transfer to Hakone
Fuji Five Lakes Tour, Transfer to Hakone
Japan

Beautiful scenery, spectacular views of MT. Fuji. The museum was also very interesting.

Quality of Experience
Guides, Drivers and Staff
local knowledge
Transport
 Explore Tokyo's Rich Heritage: Tsukiji Outer Market,Imperial palace,Sushi Making Class,  Ghibli Museum by public transport
Explore Tokyo's Rich Heritage: Tsukiji Outer Market,Imperial palace,Sushi Making Class, Ghibli Museum by public transport
Tokyo

The sushi making class we great fun, The tour of the fish market and Ghibli musuem were also execellent!

Quality of Experience
Food
Great sushi!
Guides, Drivers and Staff
Transport
Local specialist: Ben Tanaka
Ben
Ben Tanaka
Local specialist in Japan, China | Replied on Nov 19, 2025

Hi Christopher,

Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your trip and that our suggestions, as well as Peter and Ursula’s guidance, made your experience memorable.

It was our pleasure to assist with your clothing delivery in Hakone—we’re glad everything worked out smoothly. Your kind words mean a lot to us and the team!

We hope your memories from Japan continue to bring you joy, and we would be delighted to help you plan another adventure anytime in the future. Wishing you and your family all the best!

Warm regards,
Ben

Wife and I thoroughly enjoyed the trip , we f...
Costa Rica | Nov 8 - Nov 17, 2025

A
Aravind G.
Canada | Reviewed on Nov 18, 2025

Wife and I thoroughly enjoyed the trip , we felt safe and secured during travel within Costa Rica and people we met are warmth.

Local specialist: Olman Romero
Olman
Olman Romero
Local specialist in San Jose, Costa Rica | Replied on Nov 19, 2025

Hello Aravind,

Thank you so much for your message.
I am truly happy to hear that both of you thoroughly enjoyed your trip. It means a lot to know you felt safe, well taken care of, and welcomed during your time in Costa Rica. Our people really do take pride in sharing the warmth of Pura Vida with visitors.

If you ever decide to return and explore more of the country, it would be my pleasure to help you plan another unforgettable adventure.

Warm regards,
Olman Romero

Italian Getaway Vacation
Italy | Nov 8 - Nov 13, 2025

Kevin
Kevin N.
Fruit Cove, FL | Reviewed on Nov 18, 2025
We had a tremendous time in Italy, piggybacking a personal trip on top of a college group trip. Luca worked with us to customize an itinerary and activities in sync with our goals and everything went smoothly. This is our 3rd consecutive overseas vacation we have booked through KimKim and each experience has been quite satisfactory. Read more

We had a tremendous time in Italy, piggybacking a personal trip on top of a college group trip. Luca worked with us to customize an itinerary and activities in sync with our goals and everything went smoothly. This is our 3rd consecutive overseas vacation we have booked through KimKim and each experience has been quite satisfactory.

Hotel Reviews
Just Hotel
Milano

The hotel was fine - nothing exceptional or bad. It was located right by the train station which we wanted due to our travel so a little bit away from the key areas but that was our choice to be close to the train. The hotel was modern, clean, no issues.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Saturnia & International
Venice

We loved this hotel and the staff. Perfectly located just a couple of blocks from San Marco square and the Basilica and along the primary shopping district. The hotel had a canal entrance which was great for water taxis and the staff was incredibly friendly - the front desk and concierge team were amazing, helpful and extremely friendly. The room was excellent, very large and spacious and the breakfast buffet was great. We had drinks and dinner at the hotel one night and it was a great decision.

Authenticity & Character
Location
Staff
The entire concierge team was exceptional
Cleanliness & Comfort
Art Hotel Commercianti
Bologna

Beautiful hotel located right in the center of the central district of Bologna. We were located adjacent to the Basilica and town square and everything including shopping and dining was within a few square blocks. Couldn't have asked for a better location. While the room was a bit small, it wasn't unexpected given the older, historical nature of the hotel. The breakfast buffet was incredible, both in quantity and quality of food and the diversity of offerings.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Navigli district walking tour
Navigli district walking tour
Milan

We had a nice tour of a cathedral and the canals and some back streets of the area. It was fine, just not that much to show or discuss. We finished with a glass of wine together with the tour guide.

Quality of Experience
Guides, Drivers and Staff
Transport
Verona Arena skip-the-line guided tour
Verona Arena skip-the-line guided tour
Italy

The guide was very knowledgeable and had a nice, self-deprecating sense of humor. We enjoyed our time in Verona for the day and the tour.

Quality of Experience
Guides, Drivers and Staff
Transport
PRIVATE - MURANO AND BURANO EXCURSION
PRIVATE - MURANO AND BURANO EXCURSION
Venice

We had a great experience in the Murano glass factory. In fact, we spent so much time there (and money LOL), we missed our time for Burano. But the glass factory made arrangements for us to still go to Burano and get a tour so it worked out well.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Gondola Ride
Private Gondola Ride
Venice

Extremely disappointed. 20 minutes, one quick loop through a canal and back to drop off. We were refunded our money but still unhappy as we were looking forward to a nice gondola ride through Venice.

Quality of Experience
Guides, Drivers and Staff
Transport
Eating in the city centre: Private food tour
Eating in the city centre: Private food tour
Bologna

We were a little disappointed with the tour. We enjoyed the initial walk through of the city hall and square and some of the historical information but the tour of the food and restaurants didn't really get into a lot of detail on the various foods, history, why the popularity in Bologna, etc. The oil/balsamic stop was very nice but the visits to the mortadella restaurant and pasta restaurant were just volume fast food type of restaurants. We were hoping for something more quaint and local. And we finished before the gelato store was open so were given a voucher and came back on our own. The guide was friendly but just not a lot of depth into the food and wine history and specialty of Bologna.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Luca D'Arcangelo

The trip layout was amazing. The highlight wa...
South Africa | Nov 3 - Nov 16, 2025

C
chaz p.
Seattle, WA | Reviewed on Nov 18, 2025

The trip layout was amazing. The highlight was the anakhala game reserve at the end. Our guide Jono was great. Thank you Lize.

Local specialist: Lize Enderstein
Lize
Lize Enderstein
Local specialist in Cape Town, South Africa | Replied on Nov 19, 2025

Hi Chaz,

Thank you so much for your lovely message. I’m thrilled to hear that the trip layout worked well and that Amakhala was a highlight for you. Jono is indeed wonderful, and I’m delighted you had such a great experience.

It was truly a pleasure assisting with your trip. If you ever plan a return visit, I’d be happy to help again.

Warm regards,
Lize

Incredible trip to Morocco!
Morocco | Nov 8 - Nov 16, 2025

Samantha
Samantha K.
Coney Island, NY | Reviewed on Nov 18, 2025
Our trip to Morocco was incredible from start to finish! KimKim made it very easy to plan the perfect trip, and everything was seamlessly coordinated throughout our trip. Our driver, Ilyace, was absolutely wonderful. He was punctual and very easy to get along with. Most importantly, he drove safely through mountain passes and winding roads. He ensured that we stopped to stretch our legs at interesting sites during our long travel days, and he brought us to fantastic and authentic Moroccan... Read more

Our trip to Morocco was incredible from start to finish! KimKim made it very easy to plan the perfect trip, and everything was seamlessly coordinated throughout our trip. Our driver, Ilyace, was absolutely wonderful. He was punctual and very easy to get along with. Most importantly, he drove safely through mountain passes and winding roads. He ensured that we stopped to stretch our legs at interesting sites during our long travel days, and he brought us to fantastic and authentic Moroccan cuisine along the way. Our riads were beautiful (especially in Marrakesh and the camping experience in the desert), the food was incredible everywhere we went, and the tours were a great way to learn about the history of the cities.

Hotel Reviews
Riad Diamond of Marrakech
Marrakech

The riad was very comfortable and located in the heart of the medina near the main square.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad Braya
FesfE

The riad was very comfortable and was located in the heart of the medina.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tiziri Luxury Camp
Merzouga

Everything about this experience was incredible. Our visit started with a 2-hour camel ride to the camp site, then we were welcomed with tea and pastries on arrival. Our "tent" was perfect with all of the amenities we would need -- electrical outlets, full bathroom, heater (if needed), fans (if needed), comfortable bed, wifi. We were made to feel at home by the staff at the camp. We had delicious meals for breakfast and dinner (and they accommodated vegetarian preferences with delicious meal as well), followed by stargazing and a drum circle around a campfire. On our second day at the camp, the staff organized a tour for us around the desert and an ATV ride in the afternoon. Overall, this was incredibly special part of our trip, and we would highly recommend this experience.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Dar Rihana Dades
Douar Aït Ouffi

This riad was absolutely perfect for our overnight stay en route to the Sahara desert. The check-in/out process was easy, and the room was spacious and comfortable. The best part of this riad was the dinner that served on our arrival -- we are foodies, and we are not exaggerating when we say this was the best meal of our trip and, quite possibly, one of the best meals of our lives. HIGHLY recommend!!!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Riad Kniza
Marrakech

Incredible riad! This was one of the best hotels we have ever stayed in. The riad was beautiful, the room was spacious and comfortable, and everyone was very accommodating. The location was perfect, as it was near the entrance to the medina and not too far from the main square. The complimentary breakfast was delicious too! Would absolutely recommend staying here!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Guided Tour of Fez Medina
Guided Tour of Fez Medina
Fes

Our guide, Charif, was very knowledgeable about Fes and showed us many wonderful highlights of the city! He was also very gracious with his time, allowing us to wander around the different artisan shops and to take our time exploring the souks.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
ATV Ride in the Dunes of Merzouga
ATV Ride in the Dunes of Merzouga
Merzouga

This was SO much fun!!

Quality of Experience
Guides, Drivers and Staff
Transport
Morocco Last Nomads Experience: Tea, Tales & Desert Adventures
Morocco Last Nomads Experience: Tea, Tales & Desert Adventures
Merzouga

It was cool to see the various geographical formations in the Sahara desert and learn more about the Berber people who live there.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Boumalne Dades to Merzouga Sunset Camel Ride via Tinerhir & Rissani
Boumalne Dades to Merzouga Sunset Camel Ride via Tinerhir & Rissani
Morocco

Absolutely incredible experience to ride a camel to our camp!

Quality of Experience
Guides, Drivers and Staff
Transport
Marrakech Evening Food Tour
Marrakech Evening Food Tour
Marrakesh

Our evening food tour guide, Mohammed, was excellent and provided an amazing food experience for us!! He showed us a variety of foods that we otherwise wouldn't have tried, and he encouraged us to try new things. He also added a lot of history about the city during the tour.

Quality of Experience
Guides, Drivers and Staff
Transport
Visit Majorelle Gardens
Visit Majorelle Gardens
Morocco

Pretty gardens!

Quality of Experience
Guides, Drivers and Staff
Transport
Half-Day Guided Tour of Marrakech
Half-Day Guided Tour of Marrakech
Marrakesh

Our morning guide for the city tour, Abdul, was wonderful!! He was very knowledgeable about the city and the history of the country, and he was very easy to talk to and ask questions.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Ali Moujane
Ali
Ali Moujane
Local specialist in Atlas Mountains | Replied on Nov 18, 2025

Hi Samantha,

Thank you so much for your wonderful review. I’m very happy to hear that you had an incredible trip and that everything went smoothly from start to finish.

I’m glad you enjoyed your time with Ilyace, he truly is a great driver, and I’ll make sure he receives your kind words. It’s great to know that you loved the riads, the desert camp, the food, and the tours along the way.

Thank you again for traveling with us. It was a pleasure to plan your Morocco trip!

Best Wishes,
Ali

Both of our guides were excellent -- Ignacio ...
Chile | Nov 10 - Nov 17, 2025

C
Claire C.
Charlotte, NC | Reviewed on Nov 18, 2025
Both of our guides were excellent -- Ignacio in Santiago and Tarengi in Hanga Roa. Both very knowledgeable. Jennifer was our driver on the tour in Santiago and she was great. Driver on Easter Island was also very good, but I don't remember his name. Read more

Both of our guides were excellent -- Ignacio in Santiago and Tarengi in Hanga Roa. Both very knowledgeable. Jennifer was our driver on the tour in Santiago and she was great. Driver on Easter Island was also very good, but I don't remember his name.

Hotel Reviews
Hotel Hare Nua
Hanga Roa
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Castillo Rojo
Santiago
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Good Bye Easter Island - Transfer to the Airport for your flight to Santiago.
Good Bye Easter Island - Transfer to the Airport for your flight to Santiago.
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
 Half Day Tour Orongo Volcano
Half Day Tour Orongo Volcano
Easter Island

Unable to go due to landslide there.

Quality of Experience
Kari Kari Cultural Show and Dinner
Kari Kari Cultural Show and Dinner
Easter Island
Quality of Experience
Food
Guides, Drivers and Staff
Rano Raraku Volcano & Anakena White Sand Beach
Rano Raraku Volcano & Anakena White Sand Beach
Easter Island
Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Visit  Ahu Akivi
Half Day Visit Ahu Akivi
Easter Island
Quality of Experience
Guides, Drivers and Staff
Transport
Transfer to the Airport  for your Flight to Easter Island
Transfer to the Airport for your Flight to Easter Island
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Chilean Food Tour & Picnic with a View of Santiago
Chilean Food Tour & Picnic with a View of Santiago
Santiago
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Francisco Torres
Francisco
Francisco Torres
Local specialist in Santiago & Quito | Replied on Nov 24, 2025
Hi Claire, Thank you so much for taking the time to leave a review — I really appreciate it. Your feedback means a lot to me, and it helps other travelers feel confident when planning their trips. I’m very glad to hear that Ignacio, Tarengi, Jennifer, and your driver on Easter Island all took good care of you. We work with them because they truly love what they do, and it’s wonderful to know you enjoyed your experience with each of them. If you ever decide to visit Chile again or explore... Read more

Hi Claire,

Thank you so much for taking the time to leave a review — I really appreciate it. Your feedback means a lot to me, and it helps other travelers feel confident when planning their trips.

I’m very glad to hear that Ignacio, Tarengi, Jennifer, and your driver on Easter Island all took good care of you. We work with them because they truly love what they do, and it’s wonderful to know you enjoyed your experience with each of them.

If you ever decide to visit Chile again or explore another part of South America, I’d be very happy to help you plan your next adventure.

I am also taking note of what you shared about our tour to orongo volcano in easter island.

Warm regards,
Francisco

Great trip to Belize
Belize | Nov 8 - Nov 15, 2025

N
Nicole L.
Seattle, WA | Reviewed on Nov 18, 2025
Alex provided an amazing trip to Belize! He was very responsive questions and helped us understand the entire trip planning process as well as checked in along the way to make sure things were going smoothly. Everything was so well coordinated that we could just relax and enjoy the experience and our trip. When we ran into weather issues during one day, he quickly provided and coordinated alternate activities for the day that we really enjoyed. I would highly recommend Alex and kimkim for... Read more

Alex provided an amazing trip to Belize! He was very responsive questions and helped us understand the entire trip planning process as well as checked in along the way to make sure things were going smoothly. Everything was so well coordinated that we could just relax and enjoy the experience and our trip. When we ran into weather issues during one day, he quickly provided and coordinated alternate activities for the day that we really enjoyed. I would highly recommend Alex and kimkim for future travel!

Hotel Reviews
Ramon's Village Resort
San Pedro

Loved our stay at Ramon's! The rooms are fabulous and it was so relaxing to sit on the balcony, at the pool or by the beach. The restaurant and smoothie bar were both excellent and food and staff were incredible. We also really enjoyed the snorkeling excursions from the dive shop, the guides were amazing! Easy walk into the rest of town as well. Highly recommend for a stay in San Pedro.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Falling Leaves Lodge
San Ignacio

Excellent place to stay in San Ignacio. Rooms are clean, quiet and spacious. The pool is lovely and the whole place feels like you're in the jungle! The restaurant was excellent and the staff was very helpful to help coordinate excursions. Easy walk into the main part of town as well.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Hol Chan/Shark Ray Alley -from Ramons
Hol Chan/Shark Ray Alley -from Ramons
Belize

Incredible activity! Great knowledgeable guides! Highly recommend! We saw so many neat sea animals!

Quality of Experience
Guides, Drivers and Staff
Transport
Visit the Blue Morpho Butterfly Farm
Visit the Blue Morpho Butterfly Farm
Belize

Neat to see the butterflies close up!

Quality of Experience
Guides, Drivers and Staff
Transport
Guided Tour of Mountain Pine Ridge - full day
Guided Tour of Mountain Pine Ridge - full day
Belize

Really enjoyed this excursion! Swimming in the rio on pools was so much fun and the caves were a great little hike. Guide was very knowledgeable.

Quality of Experience
Guides, Drivers and Staff
Transport
Xunantunich Maya Ruins Tour
Xunantunich Maya Ruins Tour
Belize

Great tour, guide was very knowledgeable and we learned a lot!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Alex Coronado
Alex
Alex Coronado
Local specialist in Antigua Guatemala | Replied on Nov 18, 2025
Thank you so much for your wonderful review, Ryan and Nicole! It was a true pleasure working with you and planning your trip to Belize. I’m really glad to hear that everything went smoothly and that you were able to simply relax and enjoy the experience; that’s always my goal. I also appreciate your collaborative approach throughout the entire process. Your clear communication and openness made it easy to tailor the itinerary to your preferences, even when we had to adjust plans due to the... Read more

Thank you so much for your wonderful review, Ryan and Nicole! It was a true pleasure working with you and planning your trip to Belize. I’m really glad to hear that everything went smoothly and that you were able to simply relax and enjoy the experience; that’s always my goal.

I also appreciate your collaborative approach throughout the entire process. Your clear communication and openness made it easy to tailor the itinerary to your preferences, even when we had to adjust plans due to the weather. I’m very happy the alternative activities worked out and that you enjoyed them.

Thank you again for your trust and for recommending me and kimkim. I’d be honored to help you plan your next adventure, to Guatemala maybe, whenever you’re ready!

Best regards from Antigua,
Alex

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