Kimkim Trip Reviews

4.8
Based on 20,535 ratings
Read 20,535 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Our trip to Costa Rica was wonderful.
Costa Rica | May 9 - May 16, 2026

Patricia
Patricia L.
Katy, TX | Reviewed on May 27, 2026
Our trip to Costa Rica was wonderful. We visited a historic theater in San Jose. The next day we were off to Arenal. The hotel was nice and had a lovely pool. We hiked down and back up 500 stairs to enjoy an amazing waterfall. We had a coffee and chocolate tour that was interesting and delicious. Our tour guide David was awesome. We drove to Monteverde and had a night time wildlife tour. We saw a poisonous snake, frogs, tarantulas and a scorpion. We went to a sloth sanctuary during the day.... Read more

Our trip to Costa Rica was wonderful. We visited a historic theater in San Jose. The next day we were off to Arenal. The hotel was nice and had a lovely pool. We hiked down and back up 500 stairs to enjoy an amazing waterfall. We had a coffee and chocolate tour that was interesting and delicious. Our tour guide David was awesome. We drove to Monteverde and had a night time wildlife tour. We saw a poisonous snake, frogs, tarantulas and a scorpion. We went to a sloth sanctuary during the day. Then we drove to the beach near Jaco. We didn’t like the hotel but the beach was beautiful.

Hotel Reviews
Hotel Punta Leona
Tárcoles

We didn’t like it at all. We had an apartment upstairs with no elevator. The condition was bad. The shower faucet didn’t work. No breakfast included

Authenticity & Character
Location
The roads were awful
Staff
Cleanliness & Comfort
Casa Luna Hotel & Spa
La Fortuna

We loved the room. There were so many birds in the beautiful gardens. The pool was lovely too.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Auténtico Hotel
San José

The room, restaurant and pool were very nice. I enjoyed the open air lobby.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Coffee, Chocolate & Sugar Cane Farm Experience - Self Drive
Coffee, Chocolate & Sugar Cane Farm Experience - Self Drive
Arenal/La Fortuna

Our guide David was wonderful. He was very knowledgeable and entertaining. It was amazing to see the cocoa fruit and taste it. The different stages of the chocolate making process was interesting. The plain chocolate was bitter but the chocolate as you add milk and sugar was delicious. The coffee segment of the tour was just as enjoyable. Watching the lady roast the beans was intriguing. David ground the beans and brewed the coffee . It was very tasty. The farm had many different plants including pineapple. Also we saw a “blue jeans” frog on the property. Everything was fabulous.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Yuliana Valverde
Yuliana
Yuliana Valverde
Local specialist in San José, Costa Rica | Replied on May 28, 2026
Hello Patricia,
Thank you so much for sharing your experience. It sounds like you had such a wonderful adventure exploring Costa Rica and enjoying so many different activities along the way.
I am so happy to hear that you enjoyed the mix of culture, nature, wildlife, and beach experiences throughout your trip. From hiking to waterfalls and exploring the rainforest at night to learning about coffee and chocolate production, it sounds like you truly experienced many of the things that make...
Read more

Hello Patricia,
Thank you so much for sharing your experience. It sounds like you had such a wonderful adventure exploring Costa Rica and enjoying so many different activities along the way.
I am so happy to hear that you enjoyed the mix of culture, nature, wildlife, and beach experiences throughout your trip. From hiking to waterfalls and exploring the rainforest at night to learning about coffee and chocolate production, it sounds like you truly experienced many of the things that make Costa Rica so special.
I also appreciate your honest feedback about the hotel near Jaco. Your comments are very valuable and help me continue improving future recommendations and travel experiences for my clients.
Thank you again for trusting me to help plan your Costa Rica journey. It was truly a pleasure, and I hope the memories from this trip stay with you, and perhaps you can visit Costa Rica again and explore different locations that our country has to offer.
Warm regards from Costa Rica!
Yuliana

Great Trip
Greece | May 16 - May 24, 2026

Matthew
Matthew T.
Chicago, IL | Reviewed on May 28, 2026
We had a great trip to Greece. All the places we stayed and people we encountered were very helpful. We had a very fun time. Read more

We had a great trip to Greece. All the places we stayed and people we encountered were very helpful. We had a very fun time.

Hotel Reviews
Paros Comfy Suites
Naousa Paros

Grea room, very comfortable. Pretty view. The beach was rocky, not sandy. It is not in town so a car or private transfer was needed to get to places. If you want to be out of town a bit this place was perfect. Super helpful staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ducato di Oia Boutique Hotel
Santorini

Great location, couldn't be beat. The hot tub/warm tub was a nice touch. The layout of the room was like a cave, which was cool and unique but also kind of weird. It was a bit challenging to lug the suitcase around the room. Very helpful and nice staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Foundry Suites
Athens

Really nice place. Super friendly staff. Rooftop patio was great at night. For a hotel in Europe, the bathroom was pretty nice. The stairs up to the bed would have been difficult for someone that was disabled. Overall, we loved this place. Best hotel of our trip.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Siena Mueller

From do-it-yourself planners: Kimkim was worth it
Greece | Apr 21 - May 12, 2026

L
Lori B.
Seattle, WA | Reviewed on May 27, 2026
Our first experience with Kimkim (a trip to Greece and southern Italy) was very positive. We are accustomed to planning our own trips but found the advantages of working with Kimkim worthwhile: our agents offered experience and advice that can otherwise be difficult to come by; the agency provided services that smoothed the way where we would have struggled (for example, getting from airports to hotels); suggestions were provided for activities we otherwise wouldn’t have known about, such as... Read more

Our first experience with Kimkim (a trip to Greece and southern Italy) was very positive. We are accustomed to planning our own trips but found the advantages of working with Kimkim worthwhile: our agents offered experience and advice that can otherwise be difficult to come by; the agency provided services that smoothed the way where we would have struggled (for example, getting from airports to hotels); suggestions were provided for activities we otherwise wouldn’t have known about, such as stopping on our drive from Athens to Nafplio for a wine tour and lunch. We would not normally have opted for private tours but found them excellent and well worth engaging. A few itinerary details in Italy were erroneous but we worked them out, and one tour was disappointing, but both our agents were very responsive when contacted. Our primary agent, Chris, listened carefully and planned thoughtfully, as well as checking in with us during our trip. Thanks for your valuable help!

Activity Reviews
Mothia - Masala with salt pans visit
Mothia - Masala with salt pans visit
Greece

We visited historical sites in Marsala followed by Mothia, remains of a fascinating Phoenician settlement. Our guide managed to fit in a good deal! Afterwards we toured the salt pans and saw how sea salt was harvested, saw the old wind-powered grinding stone, and had a salt tasting. A great day.

Quality of Experience
Guides, Drivers and Staff
Santa Margherita di Belìce - Guided tour
Santa Margherita di Belìce - Guided tour
Greece

We were given a tour only of the Gattopoardo Museum by an English-speaking cousin of a museum employee, although I had requested history and culture of the town.

Quality of Experience
Mazara del Vallo - Selinunte
Mazara del Vallo - Selinunte
Greece

Another great guide, interesting site. Huge!

Quality of Experience
Guides, Drivers and Staff
Palermo Street Food Tour (morning)
Palermo Street Food Tour (morning)
Palermo

Fun! Great food! Included historical sites, and although we had seen some of them the previous day, we got a different perspective on them.

Guided tour of Palermo
Guided tour of Palermo
Palermo

Another great guide. She also pointed us to an ethnographic museum because we were looking for more cultural and anthropological informaition.

Quality of Experience
Guides, Drivers and Staff
Full day tour to Pompeii & Naples
Full day tour to Pompeii & Naples
Greece

Pompeii was fascinating. The guide, however, tended to walk ahead with my husband so I missed much of what he said. The tour of Naples was pretty good. The driver was careful.

Guides, Drivers and Staff
Herculaneum visit with a private guide
Herculaneum visit with a private guide
Greece
Guides, Drivers and Staff
Visit the ancient kingdom of Mycenae (Self-Drive)
Visit the ancient kingdom of Mycenae (Self-Drive)
Greece

Great guide, knowledgeable an interesting.

Quality of Experience
Guides, Drivers and Staff
Visit to Epidaurus & guided tour (Self-Drive)
Visit to Epidaurus & guided tour (Self-Drive)
Greece

Great guide, knowledgeable and interesting.

Quality of Experience
Guides, Drivers and Staff
Nemea Wine Tour & Lunch
Nemea Wine Tour & Lunch
Greece

Beautiful setting, tasted four wines, then had lunch. A nice stop on a drive, and fun to learn about local wines.

Quality of Experience
Food
Delphi Day Trip From Athens
Delphi Day Trip From Athens
Greece

The site is not one to miss. The group tour is okay.

Guides, Drivers and Staff
Perhaps not the clearest communicator
Acropolis & Acropolis Museum Guided Tour
Acropolis & Acropolis Museum Guided Tour
Athens

Our guide was so knowledgeable and engaging!

Guides, Drivers and Staff
Local specialist: Chris Gravas
Chris
Chris Gravas
Local specialist in Athens, Greece | Replied on May 28, 2026
Dear Lori, Thank you very much for your detailed feedback and notes regarding the tours and quality of the overall experience. I appreciate it. I'm very happy everything was smooth and that we were there for you along the way, to help with any issues. On the other hand, I am also disappointed that the tour in Santa Margherita was not up to your expectations, even though we did our best to accommodate. In my defense, I have to convey that Maria and I were assured that the tour would be... Read more

Dear Lori,

Thank you very much for your detailed feedback and notes regarding the tours and quality of the overall experience. I appreciate it.

I'm very happy everything was smooth and that we were there for you along the way, to help with any issues.

On the other hand, I am also disappointed that the tour in Santa Margherita was not up to your expectations, even though we did our best to accommodate. In my defense, I have to convey that Maria and I were assured that the tour would be as rich as possible to the extent you were looking for, regarding the history & culture of this town. It looks like it was not that way, and we only found out now, with your polite and kind feedback. I will surely look into this more closely with our local partner in Italy and make sure that we improve the future quality and context of similar requests.

I thank you again that you shared all this, and I hope to be able to make it up for you in the future, with another trip to Greece/Italy!

Kind regards,
Chris

Amazing trip in the atacama desert
Chile | May 13 - May 18, 2026

R
Richard F.
Canada | Reviewed on May 27, 2026
Amazing trip in the atacama desert and in Santiago. Thank you so much for making such a memorable trip. It’s the last minute for me. Thank you for being so attentive to my choices and making everything work so smoothly. Read more

Amazing trip in the atacama desert and in Santiago. Thank you so much for making such a memorable trip. It’s the last minute for me. Thank you for being so attentive to my choices and making everything work so smoothly.

Hotel Review
Hotel Pat'ta Hoiri
San Pedro de Atacama

Nice hotels in the Center town. Thank you for the lovely owner Vincente, who was always attentive to my needs.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Afternoon Visit to "Valle de La luna "
Afternoon Visit to "Valle de La luna "
Chile

Amazing sunset excursion into the valley. It was beautiful, taking photographs as the sun went down and having pisco sours while doing it

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Trip- Red Rocks, Lagunas Altiplánicas & Atacama Salt Flats
Full Day Trip- Red Rocks, Lagunas Altiplánicas & Atacama Salt Flats
San Pedro de Atacama

Beautiful variety of things to see on this excursion

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Visit the Tatio Geysers - Morning tour
Visit the Tatio Geysers - Morning tour
San Pedro de Atacama

Amazing experience to see the geysers. Gives you a different perspective of Chile.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Astronomical Tour -  Atacama Desert
Astronomical Tour - Atacama Desert
San Pedro de Atacama

Amazing experience in the desert. Well worth seeing the beautiful stars.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Francisco Torres
Francisco
Francisco Torres
Local specialist in Santiago, Chile | Replied on May 28, 2026

Hola Richard!
Thanks so much for your kind words!

I’m really happy to know that you enjoyed your time in Chile and had a memorable experience. We are happy to hear that you enjoyed it! It was truly a pleasure to be part of this special adventure. Thanks for your trust!

I hope to see you again soon! :)

Regards from Chile,
Francisco

This is our second trip that KimKim has plann...
Croatia | May 17 - May 23, 2026

Elaine
Elaine S.
Dallas, TX | Reviewed on May 27, 2026
This is our second trip that KimKim has planned for us and both were perfect! We will be using them again!!
Ivan listened to what we had in mind for our trip and was very accommodating if and when we would make any changes. Ivan made it easy to communicate with him as well as with our guides so we felt at ease. Our accommodations were just what we asked for plus! And all of our tours and guides were kind, knowledgeable about their country, and willing to go beyond just taking us from point A...
Read more

This is our second trip that KimKim has planned for us and both were perfect! We will be using them again!!
Ivan listened to what we had in mind for our trip and was very accommodating if and when we would make any changes. Ivan made it easy to communicate with him as well as with our guides so we felt at ease. Our accommodations were just what we asked for plus! And all of our tours and guides were kind, knowledgeable about their country, and willing to go beyond just taking us from point A to point B. I can’t remember all of their names but Ivo who took us to Ston, Tonko who took us on the all day boat trip to the Blue caves, and Marco who took us on our hike (and brought walking sticks and water just in case :) ) in the hillside were all great! And so was our guide who drove us to Krka National Park and to a wonderful lunch-I don’t remember his name.
My only suggestion for your future guests would be to mention that there are a lot of steps in Croatia!!! We loved every minute of it and were happy we were in good shape so we could see it all. It was all very doable.
I’m sure we will be recommending KimKim and Ivan to many people going forward. Thank you!!

Hotel Reviews
Heritage Hotel Santa Lucia
Split

Beautiful hotel with very comfortable rooms. We did not have a view but it was in a perfect location in the middle of the old town for walking everywhere. They did help us with luggage when we arrived at the pier and when we were leaving. Cars are not allowed inside town so we had to walk a short, flat distance to meet our ride to the airport. Breakfast was good.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Heritage Hotel Dea
Hvar

The rooms are a little small but the hotel was a heritage hotel so we expected that. There was no view from our room but we were not in our room much anyway. The rooms were well kept and had everything we needed. The breakfast was delicious. The staff were very kind and helpful. AND they are strong from lugging luggage for old people up all the steps!! We were very grateful!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Villa Orabelle
Dubrovnik

A beautiful boutique hotel with gorgeous views, kind staff, and a wonderful restaurant with a view. I wish we had more time in Dubrovnik to relax at one of the pool areas- so quiet and inviting!

Authenticity & Character
So quaint and relaxing with spectacular views
Authenticity & Character
So quaint and relaxing with spectacular views
Location
Easy walk to the old city and the views!!!!!
Location
Easy walk to the old city and the views!!!!!
Staff
Kind and helpful
Staff
Kind and helpful
Cleanliness & Comfort
Our rooms and the whole hotel are well kept, modern though quaint and comfortable
Cleanliness & Comfort
Our rooms and the whole hotel are well kept, modern though quaint and comfortable
Activity Reviews
Krka National Park + lunch in the countryside
Krka National Park + lunch in the countryside
Croatia

Our driver was wonderful. We walked on our own through this park - it was crowded but still a must see!! Then he took us to a wonderful place for lunch for excellent grilled food. There were cherry trees too-a bonus :)

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Guided Walking Tour of Split
Guided Walking Tour of Split
Split

Another excellent and knowledgeable guide! She offered a thorough intro into the history of the castle and a nice walking tour throughout the castle walls. We also toured the synagogue which is still in use today. I loved learning about how all the religions are welcomed in Croatia even though it is majority Catholic. Beautiful

Quality of Experience
Guides, Drivers and Staff
Day Trip to the Caves & Beaches of Vis Island by boat
Day Trip to the Caves & Beaches of Vis Island by boat
Croatia

Another amazing day! The blue caves were worth the bumpy ride and the additional stop for lunch along the way in a quiet town was great too! Our guide, Tonko, was awesome! He is an excellent skipper-he did the best he could to avoid the trip being too bumpy considering the windy weather. We had a beautiful day!

Quality of Experience
Guides, Drivers and Staff
Transport
Hike to Lost Villages of Hvar,  Croatian Peka Lunch
Hike to Lost Villages of Hvar, Croatian Peka Lunch
Croatia

Marco provided a beautiful hike through the hills through old villages and beautiful terrain. He had so much knowledge of everything growing around us - we couldn’t believe the diversity of herbs and trees. We ate at a restaurant in one of the old villages and had a traditional Peka meal - outstanding! We were so thankful for all of his knowledge and for the walking sticks he provided!! The hike was not hard but it was nice to have that extra reassurance in the few parts with gravel going a little uphill or down :) Younger people or experienced hikers would do just fine without them.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Oyster Tasting & Farming Experience in Ston Bay + Wine Tasting (Peljesac Peninsula) - Day trip from Dubrovnik
Oyster Tasting & Farming Experience in Ston Bay + Wine Tasting (Peljesac Peninsula) - Day trip from Dubrovnik
Dubrovnik

One of the best experiences of our trip! Our guide, Ivo, was outstanding. On the drive to Ston, he offered so much information on the history of Croatia. Then we made a short stop in town before heading over to the oyster farm for our private boat to the farm and oyster tasting. The oyster fisherman explained the whole process and then we ate oysters right out of the sea-I’ve never had anything so fresh and delicious! Then to an amazing meal where you pick your own fish and everything was prepared to perfection at Bota Restorani. Then on to Milo’s winery where we had excellent wines - what a day!

Quality of Experience
Guides, Drivers and Staff
Transport
Tour Dubrovnik's Old Town
Tour Dubrovnik's Old Town
Croatia

Our guide was excellent- I think her name is Ina but I’m not sure. She was very knowledgeable about the history of Croatia and Dubrovnik and was able to answer all of our questions. We were also interested in learning about Dubrovnik’s Jewish population annd history in Dubrovnik and she knew a lot about that as well - very interesting! Thank you!

Quality of Experience
Guides, Drivers and Staff
Local specialist: Ivan Cosic

Perfectly Tailored Family Trip to Germany – Every Detail Was Spot On
Germany | May 16 - May 23, 2026

K
Kesama S.
Oak Creek, WI, USA | Reviewed on May 27, 2026
Valentine was absolutely wonderful to work with from start to finish. From our very first Zoom call, she took the time to really understand our family dynamic what we enjoy, what we don’t, and how we like to travel. That level of care made a huge difference. She created a thoughtful and well-balanced itinerary that perfectly blended history, culture, and outdoor experiences across Munich and Garmisch-Partenkirchen. The initial plan was already great, and she was very flexible in helping us... Read more

Valentine was absolutely wonderful to work with from start to finish. From our very first Zoom call, she took the time to really understand our family dynamic what we enjoy, what we don’t, and how we like to travel. That level of care made a huge difference. She created a thoughtful and well-balanced itinerary that perfectly blended history, culture, and outdoor experiences across Munich and Garmisch-Partenkirchen. The initial plan was already great, and she was very flexible in helping us tweak a few things to better fit our needs. In the end, everything came together seamlessly.

Some highlights from our trip:
1. The Dachau Concentration Camp memorial visit was deeply moving and very well organized.
2. The Munich e-bike tour was a lot of fun and a great way to see the city especially it happened on Sunday which was a lot easier to navigate through than the other days.
3. Our private driver and guide Tom, who took us to Neuschwanstein Castle, was exceptional, he was not only knowledgeable but also very fun to be around, which made the entire day even more enjoyable.
4. Garmisch-Partenkirchen was stunning, and Hotel Zugspitze was excellent—especially the breakfast. The Zugspitze and the Partnach Gorge were unforgettable experiences
5. Our Nuremberg tour with Kevin was truly the most memorable—he made the day special for all of us

Every activity felt thoughtfully chosen for our family, and everything ran smoothly throughout the trip. We all had such a great time, and we are incredibly grateful to Valentine for selecting all the right experiences for us.

I would highly recommend her to anyone looking for a personalized, stress-free, and memorable travel experience.

Hotel Review
Hotel Zugspitze
Garmisch-Partenkirchen

Our stay at Hotel Zugspitze was fantastic. The location is very convenient and close to everything, making it easy to get around Garmisch. The view from the room was stunning, especially with the surrounding mountains. Breakfast was excellent and a great way to start each day. We really enjoyed our stay there.

Authenticity & Character
Location
close to everything
Staff
Cleanliness & Comfort
Activity Reviews
Day trip to Nuremberg by train
Day trip to Nuremberg by train
Munich

Our day trip to Nuremberg by train was wonderful. It’s a beautiful town with so much character, and I personally loved it. The mix of history and charm made it a very memorable stop on our trip. Our private tour guide, Kevin, truly made the experience even better. The whole family loved him—he was very personable, engaging, and easy to be around. He took us around the town and beyond, making sure we saw all the highlights while keeping things interesting and enjoyable. Overall, it was a great experience, and Kevin made the day extra special for us.

Quality of Experience
Guides, Drivers and Staff
Transport
Zugspitze round-trip tickets
Zugspitze round-trip tickets
Garmisch-Partenkirchen

Visiting Zugspitze was an incredible experience. It was absolutely beautiful to be on top of the clouds—something we won’t forget. The panoramic views from the summit are truly stunning and well worth the trip. We also stopped by Eibsee afterwards. Getting there was also very convenient. We took the bus from the station near our hotel, which made the journey simple and easy. Overall, it was a unique and memorable experience, and a must-do when visiting the area.

Quality of Experience
Guides, Drivers and Staff
Transport
Private tour from Munich to Neuschwanstein Castle & More
Private tour from Munich to Neuschwanstein Castle & More
Munich

Our private tour from Munich to Neuschwanstein Castle was one of the highlights of our trip. Everything was smooth, well organized, and perfectly timed. Tom, our driver and guide, was exceptional—he was not only very knowledgeable but also incredibly fun to be around, which made the entire day even more enjoyable. He picked us up right on time and even messaged us on WhatsApp to let us know he was on his way, which we really appreciated. We arrived at the castle early, before it got too crowded, which made a big difference. Tom had all the tickets ready and guided us efficiently, even showing us a few shortcuts along the way. It made the whole experience feel easy and stress free. In addition to Neuschwanstein, Tom also took us to Linderhof and Ettal, which were beautiful and well worth the visit. He was also great at taking photos for us, making sure we captured some wonderful memories throughout the day. Overall, this was a fantastic experience, and Tom truly made it special for us.

Quality of Experience
Guides, Drivers and Staff
Transport
Best of Munich E-Bike Tour
Best of Munich E-Bike Tour
Munich

The e-bike tour was a fantastic way to explore Munich and ended up being one of the most fun activities of our trip. Interestingly, we were included with a regular bicycle group instead of all e-bikes, but it wasn’t an issue at all. The group dynamic worked well, and everyone kept a comfortable pace, so we still really enjoyed the experience. Simon, our tour guide, was great—he kept the ride fun, engaging, and informative throughout. He did an excellent job balancing history with lighthearted moments, which made the tour enjoyable for everyone. The highlights for us were definitely the stop at the beer garden and seeing the river surfers, which added a unique and memorable touch to the experience. Overall, it was a fun, relaxed, and memorable way to see the city, and I would highly recommend it.

Quality of Experience
Guides, Drivers and Staff
Transport
Dachau Concentration Camp Memorial
Dachau Concentration Camp Memorial
Munich

Our visit to the Dachau Concentration Camp Memorial was a deeply moving and meaningful experience. It’s truly a place that leaves a lasting impression. The tour guide was excellent—very knowledgeable, communicated clearly, and did a great job helping us navigate through the camp while sharing important historical context with sensitivity and respect. Having a good guide made a big difference in understanding the significance of the site. The only downside for me personally was the group size. With around 25 people, it felt a bit large at times, and I would have preferred a smaller group for a more personal experience. Overall, it was a powerful and well-organized tour, and I’m very glad we included it in our trip.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Valentine Julien
Valentine
Valentine Julien
Local specialist in Lausanne | Replied on May 28, 2026

Guten Tag Kesama,
Thank you so much for your detailed review! I am so happy to read that you enjoyed a great time in Bavaria with your family. It was a pleasure to plan fun activities for you all!
Your feedback, positive or negative, is a key to improving our services and also advising you on the best options according to your wishes and travel habits.
Do not hesitate to contact me for any trip plans in France or Switzerland :)
Enjoy Summer!
Valentine

Amazing trip to Italy!
Italy | May 13 - May 21, 2026

G
Gayle E.
Minneapolis, MN | Reviewed on May 27, 2026
We had a wonderful trip to Italy! We especially enjoyed our private food and wine tour in Florence. That was a definite highlight. Our tours of the Vatican and the Colosseum were also excellent. Our guide at the Vatican, Massimo, was extremely knowledgable and funny and made the experience that much more fun. The boat trip to the Isle of Capri was also a highlight. We were able to tour the island from the sea before docking to explore the island on land. Our crew was very informative,... Read more

We had a wonderful trip to Italy! We especially enjoyed our private food and wine tour in Florence. That was a definite highlight. Our tours of the Vatican and the Colosseum were also excellent. Our guide at the Vatican, Massimo, was extremely knowledgable and funny and made the experience that much more fun. The boat trip to the Isle of Capri was also a highlight. We were able to tour the island from the sea before docking to explore the island on land. Our crew was very informative, attentive and fun-loving.

Hotel Reviews
Residenza Il Hotel Campanile
Sorrento

While this hotel was in a good location, right in the city center, it was also very loud. Our room was beautiful with three balconies overlooking the street, however they were most unusable because passers-by could look right into the room. It was also a little difficult to find the hotel. The taxi cannot take you right to the door because its on a pedestrian street and there is only a small sign to the left of the main door indicating that it is a hotel.

Authenticity & Character
A beautiful room in a beautiful campanile. Very authentic.
Location
The location is great if you want to be right in the middle of things but be aware that it is very loud.
Staff
The only time we saw staff was at check in. There is no one on site unless someone is checking in. Any communication is via WhatsApp
Cleanliness & Comfort
Hotel La Scaletta al Ponte Vecchio
Firenze

This hotel is in a good location, easily walkable to the city center. We had a beautiful room overlooking a courtyard. There were many choices for breakfast and there is a rooftop patio with beautiful views to enjoy your breakfast or a cocktail in the evening.

Authenticity & Character
Location
Staff
Very helpful providing local information.
Cleanliness & Comfort
Hotel Dei Mellini
Rome

This hotel was centrally located and an easy walk to the Vatican. The staff was very friendly and helpful and there were many breakfast choices.

Authenticity & Character
Location
Within walking distance to all attractions.
Staff
The staff assisted in making dinner reservations and providing local recommendations.
Cleanliness & Comfort
Activity Reviews
Day Trip to Capri Island by Boat
Day Trip to Capri Island by Boat
Sorrento

The meeting point for this tour was very busy and a little hard to find our operator. Once we reached the boat everything was seamless and our boat crew was excellent!

Quality of Experience
Guides, Drivers and Staff
Transport
Amalfi Coast Day Trip with Positano Boat Transfer
Amalfi Coast Day Trip with Positano Boat Transfer
Sorrento

This is a busy excursion. You cover a lot of territory throughout the day but the guide is very knowledgable and moved at a slow pace so that all could keep up.

Quality of Experience
Guides, Drivers and Staff
Transport
The bus driver was awesome!
Private Florentine Foodie Walk & Market Visit
Private Florentine Foodie Walk & Market Visit
Florence

Amazing experience. So much food and drink and information about the city of Florence.

Quality of Experience
Guides, Drivers and Staff
Colosseum & Roman Forum Visit with Arena Floor Access
Colosseum & Roman Forum Visit with Arena Floor Access
Rome

A little hard to find the meeting point. Guide was very knowledgeable but a little too much like a college lecture.

Quality of Experience
Guides, Drivers and Staff
Vatican & Sistine Chapel Highlights with St. Peter's Basilica
Vatican & Sistine Chapel Highlights with St. Peter's Basilica
Rome

Massimo was amazing! Seeing the Vatican on a tour is imperative to save time.

Quality of Experience
Guides, Drivers and Staff
Italian Wine Tasting Essentials
Italian Wine Tasting Essentials
Rome

Highly recommend this activity.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Erica Gerakos
Erica
Erica Gerakos
Local specialist in Kimkim HQ | Replied on May 29, 2026

So happy to hear you both had such a wonderful time! I agree, the Vatican is one of those places where having the right expert guide truly makes all the difference. The food and market walk in Florence is a beloved experience with our travelers and for good reason, so glad you enjoyed it. And Capri is such a memorable place to experience, thrilled the boat crew made it so seamless and special. Thank you so much for sharing this and hope we get to plan your next adventure together!

I've taken 5 kimkim trips -- All the speciali...
Croatia | May 15 - May 20, 2026

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John M.
Windsor, CA | Reviewed on May 27, 2026

I've taken 5 kimkim trips -- All the specialists are good, Robert is the best so far.

What makes him stand out is his flexibility (mid trip he is super willing to add activities) and his communication (he texts you a few times a day while you are on the trip, reminding you of what is coming up but also asking how it's going and suggesting places to eat, etc.)

He also organized a really fun trip for my family that had 'enough' activities but didn't overwhelm us (we had enough time to just explore and enjoy) -- Highly recommended!

Local specialist: Robert Pinčević
Robert
Robert Pinčević
Local specialist in Croatia | Replied on May 28, 2026

Hi John,

Thank you very much for the compliment, much appreciated.
I am glad i was able to help, and happy to hear we found the good fit and that your family enjoed it.
It was pleasure communicating with you.

Sending many regards from Croatia to all.

Best

Robi

The Best Experience. Thank you Janelle
Spain | Mar 26 - Apr 24, 2026

Bobbi
Bobbi K.
Los Angeles, CA | Reviewed on May 27, 2026
Janelle thank you. Thank your team too!
Our trip throughout Madrid, Porto and Northern Spain was better than we could have imagined.
Every hotel was amazing. The meals and restaurantrecommendations were spot on. Add in the unique private experiences (fun sidecar) and small tours, and all of that adds up to a very special trip. Janelle and her Team went above and beyond in a multitude of ways. Here is just one example:
Day one I left/lost my glasses 🤓 n my inbound flight. They...
Read more

Janelle thank you. Thank your team too!
Our trip throughout Madrid, Porto and Northern Spain was better than we could have imagined.

Every hotel was amazing. The meals and restaurantrecommendations were spot on. Add in the unique private experiences (fun sidecar) and small tours, and all of that adds up to a very special trip.

Janelle and her Team went above and beyond in a multitude of ways. Here is just one example:
Day one I left/lost my glasses 🤓 n my inbound flight. They immediately reached out to the airline, our driver and the airport to initiate a search. They followed up a number of times-alas they were truly lost. BUT they also located an optometrist that could have glasses made, onsite, within an hour. Plus they made the appointment and sent me directions.

We would not have seen or done so many things. We were prepared for every day and knew what awaited us even if we ventured just outside of our hotel!we rented a car and flew to a destination and also had a few private drivers! When WE drove we received ideas where to stop along the way. It really was about the journey AND the destination!

Their app was so cool! No maps or books or notepads. Everything was right in our phones. And more.

I did not know what to see or where to stop and stay at all. Initially Janell asked lots of questions and learned about us first. Then we talked about general destinations and such. She created an itinerary we could see and understand. The hotel website and photos were there. We made a couple of adjustments and damn-she created a plan and trip
I had been struggling with for months

Every question we had was answered quickly and I have now learned a truth: using a travel Agent like Janelle made planning for the trip almost as easy and enjoyable as the trip itself.

Hotel Reviews
Parador de Cangas de Onis
Villanueva de Cangas de Onís
Authenticity & Character
Location
Staff
Cleanliness & Comfort
NH Collection Santiago de Compostela
Santiago de Compostela

The only drawback in this hotel, which is absolutely not their fault, is that we didn’t get to stay in inside of the town area. This was because it was Easter Sunday and we were late on our end, which is no reflection on Janelle or the hotel. The hotel itself was lovely. Seems like a perfect place for Business or families. It is newer so it’s modern and clean.

Authenticity & Character
U this seems to be a perfect if you’re visiting students in College or in town for a conference… But for our purposes, we were just tourists… But the hotel was nice
Location
The hotel is very nice. The location, for us only, wasn’t really where we wanted to stay. But this is no fault of the hotel or Janelle‘s. We booked the trip late and felt that we were lucky to get a hotel room at all. With that said we would’ve rather stayed a little closer in town, but that’s no one‘s fault except ours.
Staff
staff was really nice in all areas of the hotel
Cleanliness & Comfort
It was immaculate
PortoBay Teatro
Porto
Zinema7
San Sebastian (Guipuzcoa)

The staff here is wonderful! They were so nice and were able to recommend and make reservations for us. The hotel is perfect. Clean, modern, and comfortable. Great location too! We would stay there again!

Location
Staff
Cleanliness & Comfort
Hotel Playa Sol
Cadaqués

The very best location! Gorgeous views and a wonderful staff!

Authenticity & Character
Everything. I should also add the breakfast was wonderful!
Location
Staff
Cleanliness & Comfort
Hotel Casa del Marqués
Santillana del Mar
Authenticity & Character
Staff
Cleanliness & Comfort
Local specialist: Janelle Norman

Our African adventure was truly unforgettable...
South Africa | May 10 - May 25, 2026

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Yanyi x.
San Jose, CA | Reviewed on May 27, 2026
Our African adventure was truly unforgettable, and we enjoyed every moment of the journey. A huge thank you to Bianca for planning and organizing such an incredible itinerary — everything was seamless and thoughtfully arranged from start to finish.
During the trip, we were fortunate to see an amazing variety of wildlife, including leopards, lions, African wild dogs, elephants, and many more incredible animals. Every safari drive brought new surprises and unforgettable memories. Cape Town was...
Read more

Our African adventure was truly unforgettable, and we enjoyed every moment of the journey. A huge thank you to Bianca for planning and organizing such an incredible itinerary — everything was seamless and thoughtfully arranged from start to finish.
During the trip, we were fortunate to see an amazing variety of wildlife, including leopards, lions, African wild dogs, elephants, and many more incredible animals. Every safari drive brought new surprises and unforgettable memories. Cape Town was absolutely beautiful, and Victoria Falls was simply breathtaking.
We especially appreciate Bianca’s quick response and flexibility when the Blue Train was unexpectedly cancelled. She managed to arrange our stay at Misava Safari Camp in the Klaserie Private Reserve on very short notice, and it turned out to be one of the highlights of our trip.
Thank you again for all your hard work and attention to detail. This was a truly memorable experience, and we would happily recommend Bianca to anyone planning an African adventure.
Angela

Hotel Reviews
Camp Xakanaxa
Maun

Our stay at Camp Xakanaxa was absolutely incredible and one of the most memorable parts of our Botswana safari adventure. Located deep inside the Moremi Game Reserve, the camp offered an authentic wilderness experience while still being very comfortable and beautifully maintained. The atmosphere at the camp was peaceful and immersive, surrounded by stunning scenery and wildlife everywhere. We loved hearing the sounds of nature at night and waking up each morning feeling completely connected to the African bush. The game drives were exceptional, and we were incredibly lucky with wildlife sightings. During our stay, we saw lions, leopards, elephants, hippos, wild dogs, and so many other amazing animals. Every drive felt exciting and different, and the guides were knowledgeable, experienced, and passionate about wildlife. Their tracking skills and understanding of animal behavior made the experience even more special. A big thank you to all the staff for their warm hospitality, excellent service, and attention to detail throughout our stay. Everyone made us feel so welcome and well cared for.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Camp Okavango
Okavango Delta

Our stay at Camp Okavango was an unforgettable experience and truly one of the highlights of our Botswana safari adventure. From the moment we arrived by boat in the heart of the Okavango Delta, we felt completely immersed in the beauty and tranquility of the wilderness. The camp itself was beautifully designed, blending perfectly into the natural surroundings while still offering comfort and luxury. The rooms were spacious and comfortable, and it was incredible to wake up each morning surrounded by nature, with birdsong and wildlife all around us. What made the experience especially memorable were the amazing guides and staff. Everyone was warm, friendly, knowledgeable, and passionate about the Delta. The game drives, mokoro excursions, and boat safaris were all fantastic, giving us the opportunity to see elephants, hippos, crocodiles, antelope, and so many beautiful birds up close. One of the things we loved most was the peaceful atmosphere of the Okavango Delta itself. Watching the sunset over the waterways while listening to the sounds of the bush was simply magical. Thank you to everyone at Camp Okavango for such a wonderful stay and for creating memories we will treasure forever. We would highly recommend Camp Okavango to anyone looking for an authentic and luxurious safari experience in Botswana.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Victoria Falls River Lodge

Our stay at Victoria Falls River Lodge was absolutely wonderful and truly unforgettable. The location along the Zambezi River was stunning, with breathtaking views and wildlife all around us. Waking up to the sounds of birds and watching animals near the river made the experience feel so special and immersive. The lodge itself was beautiful, comfortable, and very well designed, blending luxury with the natural surroundings perfectly. The staff were warm, friendly, and attentive throughout our stay, always making us feel welcome and well taken care of. We especially enjoyed the river activities and game drives, where we saw elephants, hippos, crocodiles, and many other incredible animals up close. Of course, visiting Victoria Falls was also a major highlight — truly one of the most spectacular places we have ever seen. Thank you to everyone at Victoria Falls River Lodge for such an amazing experience. We left with wonderful memories and would highly recommend this lodge to anyone visiting Victoria Falls and looking for a luxury safari experience.

Authenticity & Character
Authenticity & Character
Location
Location
Staff
Staff
Cleanliness & Comfort
Cleanliness & Comfort
Activity Review
Moremi Game Reserve
Moremi Game Reserve
Moremi

The game drives were exceptional, and we were incredibly lucky with wildlife sightings. During our stay, we saw lions, leopards, elephants, hippos, wild dogs, and so many other amazing animals. Every drive felt exciting and different, and the guides were knowledgeable, experienced, and passionate about wildlife. Their tracking skills and understanding of animal behavior made the experience even more special.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Bianca Gersbach
Bianca
Bianca Gersbach
Local specialist in Cape Town, South Africa | Replied on May 28, 2026
Thank you so much for your lovely review. It truly means a lot to hear how much you enjoyed your Africa adventure! It sounds like you had such an incredible trip and were very lucky with the wildlife sightings — seeing leopards, lions, wild dogs, elephants and so much more is really special. I’m also so happy to hear that you loved Cape Town and Victoria Falls as well. I’m especially glad that everything worked out smoothly with the change from the Blue Train to Misava Safari Camp. I know... Read more

Thank you so much for your lovely review. It truly means a lot to hear how much you enjoyed your Africa adventure!

It sounds like you had such an incredible trip and were very lucky with the wildlife sightings — seeing leopards, lions, wild dogs, elephants and so much more is really special. I’m also so happy to hear that you loved Cape Town and Victoria Falls as well.

I’m especially glad that everything worked out smoothly with the change from the Blue Train to Misava Safari Camp. I know it was quite last minute, so I really appreciate your flexibility too, and I’m delighted it became such a memorable part of the journey.

Thank you again for trusting me with planning this special trip for you. It was truly a pleasure assisting you.

Warm regards, Bianca

Thank you so much for making our trip so memo...
Ireland | May 9 - May 16, 2026

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julie j.
Seattle, WA, USA | Reviewed on May 27, 2026
Thank you so much for making our trip so memorable, Tetiana! You made the whole process easy and enjoyable. I left a message after returning home on 5/25, but I wasn’t sure if it went through. For some reason, my phone had an issue so I couldn’t log in while I was in London for a family event, so I wasn’t able to write sooner. Tetiana was responsive, helpful, and quick to answer questions. Thanks to her planning, we could relax and enjoy the trip without worrying about the details.... Read more

Thank you so much for making our trip so memorable, Tetiana! You made the whole process easy and enjoyable.

I left a message after returning home on 5/25, but I wasn’t sure if it went through. For some reason, my phone had an issue so I couldn’t log in while I was in London for a family event, so I wasn’t able to write sooner.

Tetiana was responsive, helpful, and quick to answer questions. Thanks to her planning, we could relax and enjoy the trip without worrying about the details. We’re really grateful for her help.

And please let Ciaran and Jimmy know that we will always remember them whenever we think of Ireland, Northern Ireland, and Scotland—they were truly amazing and made the experience extra special.

We’re very grateful for everything and would happily recommend KimKim and Tetiana to anyone planning a trip!

Local specialist: Tetiana Smal

An Exceptional Vietnam Experience with Kimkim and Long
Vietnam | May 4 - May 20, 2026

Wayne
Wayne A.
Australia | Reviewed on May 27, 2026
Our trip to Vietnam, organized through Kimkim, was nothing short of extraordinary. From the moment we began planning, Long took care of every detail with professionalism, warmth, and deep local knowledge. The entire journey flowed seamlessly across Ho Chi Minh City, Hoi An, Hue, and Hanoi, with private tours, a dedicated driver, and beautifully selected 4- and 5‑star accommodations that made every stop feel special. Long crafted an itinerary that allowed us to truly understand Vietnam’s... Read more

Our trip to Vietnam, organized through Kimkim, was nothing short of extraordinary. From the moment we began planning, Long took care of every detail with professionalism, warmth, and deep local knowledge. The entire journey flowed seamlessly across Ho Chi Minh City, Hoi An, Hue, and Hanoi, with private tours, a dedicated driver, and beautifully selected 4- and 5‑star accommodations that made every stop feel special.

Long crafted an itinerary that allowed us to truly understand Vietnam’s rich and complex history — from its ancient dynasties to its chapters with China, France, and the USA. Each destination offered something unique, and our guides brought every story to life.

Some of the standout experiences included:

Cu Chi Tunnels — an eye‑opening look into Vietnam’s wartime resilience

Mekong Delta — floating markets, local crafts, and unforgettable river life

Hoi An & Hue — lantern-lit streets, imperial citadels, and incredible cuisine

Ninh Binh (Halong Bay on land) — breathtaking limestone mountains and peaceful boat rides

Halong Bay — a stunning cruise through one of the world’s most iconic landscapes

Every transfer was smooth, every guide was knowledgeable, and every hotel exceeded expectations. Long checked in regularly to ensure everything was perfect, and it truly was.

We couldn’t have asked for a better way to explore Vietnam. If you’re considering a trip, we highly recommend Kimkim and especially Long for an unforgettable, expertly organized adventure.

Local specialist: Long Dao
Long
Long Dao
Local specialist in Vietnam | Replied on May 27, 2026

Hi Wayne,

Thank you so much for taking the time to write such a lovely review.

I'm truly delighted to know that you had a wonderful experience in Vietnam. It was my pleasure to assist with your trip, and your kind words mean a lot to me and my team.

We sincerely hope to have the opportunity to welcome you back to Southeast Asia again in the near future for more unforgettable experiences.

Wishing you all the best and many more amazing journeys ahead.

Best regards,
Long

Great trip to Croatia
Croatia | May 17 - May 24, 2026

S
Scott S.
Kansas City, MO | Reviewed on May 27, 2026
All tours were excellent! Hotels were top notch!
Sarah was attentive and quick to respond to my questions or concerns during the trip!
I felt that she really wanted to make our trip the best it could be!
Read more

All tours were excellent! Hotels were top notch!
Sarah was attentive and quick to respond to my questions or concerns during the trip!
I felt that she really wanted to make our trip the best it could be!

Hotel Reviews
Hotel Neptun Dubrovnik
Dubrovnik

Great location; nice rooms ; great pools and proximity to beach

Authenticity & Character
Location
Staff
Cleanliness & Comfort
AC Hotel Split
Split

Modern; clean; great views

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Amadria Park Hotel Capital
Zagreb

Nice room; great location!

Authenticity & Character
Location
Walking distance to old city
Staff
Cleanliness & Comfort
Activity Reviews
Guided Hike to Mt. Srd
Guided Hike to Mt. Srd
Dubrovnik

Great views; not paved path and lots of rocks

Quality of Experience
Guides, Drivers and Staff
Transport
We walked from meeting point to mount srd
Tour Dubrovnik's Old Town
Tour Dubrovnik's Old Town
Croatia
Quality of Experience
Guides, Drivers and Staff
Transport
Day Trip to the Caves & Beaches of Vis Island by boat
Day Trip to the Caves & Beaches of Vis Island by boat
Hvar
Quality of Experience
Guides, Drivers and Staff
Transport
Hvar Wine Tasting Excursion
Hvar Wine Tasting Excursion
Hvar

Fun experience; great tour of Hvar

Quality of Experience
Guides, Drivers and Staff
Transport
Guided Walking Tour of Split
Guided Walking Tour of Split
Split

Beautiful park; plenty of time; self led

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Sarah Cosic

La Fortuna, Costa Rica
Costa Rica | May 9 - May 16, 2026

Karen
Karen L.
Newark, NJ | Reviewed on May 27, 2026
We had a great time in La Fortuna, Costa Rica!
Yuliana from KimKim planned out a great itinerary for us, it was our first time to Costa Rica and she made it very easy with hotels, transport and tours
Read more

We had a great time in La Fortuna, Costa Rica!
Yuliana from KimKim planned out a great itinerary for us, it was our first time to Costa Rica and she made it very easy with hotels, transport and tours

Hotel Reviews
Buena Vista Chic Hotel
Alajuela

We were there for 1 night at the end of our trip to be closer to the airport. It is a very charming hotel.

Authenticity & Character
Lots of charm
Location
Close to San Jose airport
Staff
Everyone was very nice
Cleanliness & Comfort
Rooms were clean and pretty
Hotel Los Lagos Spa & Resort
La Fortuna

This hotel had amazing hot spring pools, swim up bar. Everything was very tropical. Breakfast included every day was very good. Lots to do and see on the property - did horseback riding, a very nice spa. Room was spacious and cleaned every day.

Authenticity & Character
Tropical
Location
Close to town
Staff
Friendly
Cleanliness & Comfort
The whole property
Activity Reviews
Peñas Blancas River Floating Safari Adventure by Raft
Peñas Blancas River Floating Safari Adventure by Raft
Arenal/La Fortuna
Quality of Experience
Guides, Drivers and Staff
Transport
Arenal Hanging Bridges & La Fortuna Waterfall Hike with Lunch
Arenal Hanging Bridges & La Fortuna Waterfall Hike with Lunch
Arenal/La Fortuna
Quality of Experience
Food
Lunch at La Finquita restaurant
Guides, Drivers and Staff
Transport
Rainforest Night Walk
Rainforest Night Walk
Arenal/La Fortuna

The rainforest night walk was fun, saw lots of night critters. Dinner at the Mendez family home was welcoming and delicious.

Quality of Experience
Food
Delicious Costa Rica style meal
Guides, Drivers and Staff
Tour guide very knowledgeable
Transport
Very timely and safe driving
Local specialist: Yuliana Valverde
Yuliana
Yuliana Valverde
Local specialist in San José, Costa Rica | Replied on May 27, 2026

Hello Karen
Thank you so much for your kind words! We are so happy to hear you had a great time in La Fortuna and enjoyed your first trip to Costa Rica.

It was a pleasure helping you plan your adventure, and I am glad the hotels, transportation, and tours made your experience smooth and stress free. Thank you for trusting me and KimKim with your vacation.

We hope to welcome you back to Costa Rica again in the future for even more unforgettable experiences!
Pura Vida,
Yuliana

Jan Berg
Galapagos Islands | Apr 27 - May 10, 2026

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Jan B.
Phoenix, AZ | Reviewed on May 27, 2026
My guide was really Anthony. He planned a wonderful trip for me. I asked him a million questions, and he not only answered them, he even asked if I had any more questions. He was amazing. I never communicated with Maria Belen. Stalin was my guide in Ecuador, and he was great. There was one snag that you should address. No guide showed up to meet me at 6:15 in San Cristobal to take me to the pier. I needed help with my suitcases because of the steps in the hotel and down to the pier. ... Read more

My guide was really Anthony. He planned a wonderful trip for me. I asked him a million questions, and he not only answered them, he even asked if I had any more questions. He was amazing. I never communicated with Maria Belen. Stalin was my guide in Ecuador, and he was great. There was one snag that you should address. No guide showed up to meet me at 6:15 in San Cristobal to take me to the pier. I needed help with my suitcases because of the steps in the hotel and down to the pier. I had no idea which pier to go to, but someone helped me. I also did not know which ferry was mine. I saw a woman sitting at the front of the correct pier. She looked official with a list of names. I checked with her and my name was there. She directed me where to go next. I don't know if who was supposed to be there, Lenin or a young man. I suggest that in the future you provide more details about the ferry rides and the company that is doing them.

Hotel Review
Iguana Crossing Hotel
Puerto Villamil

Extremely helpful and kind.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: María Belén Villacrés
María Belén
María Belén Villacrés
Local specialist in Quito | Replied on May 30, 2026
Hello Jan,
Thank you so much for taking the time to share your feedback. I am absolutely thrilled to hear that, overall, your journey flowed beautifully and you had a wonderful experience.
You are completely right; Anthony was the one who carefully planned and confirmed all your services. While he is no longer with our company, he truly did an excellent job with your reservations. My role was focused behind the scenes, making sure every detail aligned seamlessly for you.
I genuinely...
Read more

Hello Jan,
Thank you so much for taking the time to share your feedback. I am absolutely thrilled to hear that, overall, your journey flowed beautifully and you had a wonderful experience.
You are completely right; Anthony was the one who carefully planned and confirmed all your services. While he is no longer with our company, he truly did an excellent job with your reservations. My role was focused behind the scenes, making sure every detail aligned seamlessly for you.
I genuinely appreciate your notes regarding the arrival at the pier in San Cristóbal. Feedback like yours is invaluable. It helps us refine our logistics, improve our services, and ensure future travelers have a smoother experience, especially when navigating details like ferry names and luggage assistance.
Thank you once again for your remarks and, above all, for trusting us with your travels. It was a pleasure having you with us.
Maria-Belén

Amazing Peru Trip
Peru | May 16 - May 22, 2026

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Krishna V.
San Jose, CA | Reviewed on May 27, 2026
Our trip to Peru was incredible from start to finish. The overall planning and booking experience with kimkim was smooth, thoughtful, and very personalized. Our local specialist, Liz Karen, was fantastic and went above and beyond to make the trip special. She was even willing to help organize a photographer and location so I could plan a proposal, which meant so much and made the experience unforgettable. Our guide Juan and driver William were amazing as well. They were professional, kind,... Read more

Our trip to Peru was incredible from start to finish. The overall planning and booking experience with kimkim was smooth, thoughtful, and very personalized. Our local specialist, Liz Karen, was fantastic and went above and beyond to make the trip special. She was even willing to help organize a photographer and location so I could plan a proposal, which meant so much and made the experience unforgettable.

Our guide Juan and driver William were amazing as well. They were professional, kind, knowledgeable, and made us feel comfortable throughout the trip. The places we visited were memorable, but the people who helped us along the way made the experience truly exceptional.

I would highly recommend kimkim, Liz Karen, Juan, and William to anyone planning a trip to Peru.

Local specialist: Liz Karen L. Jihuallanca
Liz Karen
Liz Karen L. Jihuallanca
Local specialist in Cusco | Replied on May 27, 2026

Hi Krishna,

Thank you so much for your kind words 😊

I’m really happy to hear that you had such an amazing experience in Peru and that the proposal was such a special moment! It was a pleasure helping with some ideas and options along the way, and I’m so glad everything came together beautifully for you both.

I’ll also make sure to share your lovely message with Juan and William, they’ll be very happy to hear it as well.

Thank you again for trusting us with your trip, and I hope Peru welcomes you back someday.

Warmly,
Liz Karen

Book your trip with Mathilde!
Switzerland | May 16 - May 24, 2026

Michelle
Michelle S.
Ashburn, VA | Reviewed on May 26, 2026
Mathilde went above and beyond to make our Switzerland trip so wonderful! This was the second trip she put together for us and I will definitely have her plan the next. From the daily activities to the hotels she chose, everything was perfect! She also was there every step of the way leading up to the trip and during. I highly recommend having Mathilde plan your next vacation! You will not regret it. 😊 Read more

Mathilde went above and beyond to make our Switzerland trip so wonderful! This was the second trip she put together for us and I will definitely have her plan the next. From the daily activities to the hotels she chose, everything was perfect! She also was there every step of the way leading up to the trip and during. I highly recommend having Mathilde plan your next vacation! You will not regret it. 😊

Hotel Reviews
Hotel Adler Zürich
Zürich

Our experience was wonderful! We got to the hotel early and our room was not ready yet. Christina (her and Maria were fantastic!!) still checked us in and was able to get us a table at the hotel’s restaurant. After a long travel day, it was great to just relax. The hotel is in the perfect spot! There are so many restaurants to choose from just a few steps out of the hotel doors. There is even a little pharmacy shop right across the hotel that has some essentials you may have forgotten! You are a 30 second walk to the river where you can take in views of that, the amazing architecture and mountains. I highly recommend booking your stay here. I know I will be back!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Alpenhof
Grindelwald

WOW. Is one way to describe this hotel. The walk up was well worth the incredible views we had from our room. The staff was amazing and very kind. We did not want to leave. If you are planning a trip to Grindelwald, I cannot recommend this hotel enough.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Hofgarten Luzern
Luzern

This hotel was so cute! It was close enough to shops, restaurants and the lake to be able to walk but you still felt tucked away in your own private oasis. The staff was wonderful! I would definitely choose to stay here again on my next visit.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Jungfraujoch, Top of Europe (tickets and seat reservation)
Jungfraujoch, Top of Europe (tickets and seat reservation)
Switzerland
Quality of Experience
Guides, Drivers and Staff
Transport
E-bike tour Lauterbrunnen & Valley of 72 Waterfalls
E-bike tour Lauterbrunnen & Valley of 72 Waterfalls
Switzerland
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Fondue Gondola (To book in advance & to pay on-site)
Fondue Gondola (To book in advance & to pay on-site)
Switzerland
Quality of Experience
I
Guides, Drivers and Staff
Transport
Swiss Travel Pass
Swiss Travel Pass
Switzerland
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Mathilde D.

KimKim set us up for success
The Netherlands | May 20 - May 25, 2026

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Jim B.
San Jose, CA | Reviewed on May 26, 2026
KimKim set us up for success. We told our agent Lisa the primary things we were looking for and she made it happen. Food tour, Windmills, countryside, Amsterdam Central, museums, etc. Then on to Rotterdam and Den Haugue. Recommend for sure. Read more

KimKim set us up for success. We told our agent Lisa the primary things we were looking for and she made it happen. Food tour, Windmills, countryside, Amsterdam Central, museums, etc. Then on to Rotterdam and Den Haugue. Recommend for sure.

Hotel Reviews
The James Hotel Rotterdam
Rotterdam

Staff was less than friendly. No Breakfast. Good location and property is updated but didn't feel welcoming. The James Hotel Rotterdam appeared to be a great property with its newer, bigger rooms, but the staff was just not friendly. They were quite cold and unkind, which impacted our overall experience there. The accommodations were nice, but the hospitality left much to be desired.

Authenticity & Character
Location
Staff
Be friendly
Cleanliness & Comfort
Hotel des Arts
Amsterdam-Centrum

Do this! You feel like you are family here. Right in Central Amsterdam. Hotel des Arts in Amsterdam gave us a wonderful experience. The staff was fantastic and really wrapped it up with their hospitality. Despite the rooms not being as large as other places, the excellent service made up for it. I would recommend this hotel over and over.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Amsterdam - Dutch countryside food & windmills tour
Amsterdam - Dutch countryside food & windmills tour
The Netherlands

The Dutch countryside food & windmills tour offered a great food experience, but was lacking in terms of the windmills, which weren't accessible and felt too touristy. However, the food aspect was wonderful, especially visiting a butcher, a cheese maker, and the incredible dining experience, which was memorable and exceeded expectations.

Amsterdam - Private canal cruise
Amsterdam - Private canal cruise
The Netherlands

The Amsterdam private canal cruise with Maxim was enjoyable, but a bit redundant since we had already seen much of the city. Maxim is quite a character, best suited for an evening activity with drinks, not an 11 AM cruise. I would suggest taking the cruise before a walking tour, in a reversed order.

Amsterdam - Private guided historic city walk
Amsterdam - Private guided historic city walk
The Netherlands

The Amsterdam private guided historic city walk with Rudolph was fantastic. He's an incredible guide and really made the experience memorable. However, I wouldn't recommend doing it right after a long flight due to jet lag as it can be exhausting. It would have been perfect if scheduled later.

Public transport pass Netherlands (OV chip card)
Public transport pass Netherlands (OV chip card)
The Netherlands

it is so easy to use if you find your station

Local specialist: Lisa van den Eerenbeemt
Lisa
Lisa van den Eerenbeemt
Local specialist in Nijmegen | Replied on May 27, 2026

Thank you for your feedback, Jim! It has been a pleasure organizing the trip for you and your family. I'm very glad you had such a good time in the lowlands!
Wishing you all the best,
Lisa

KimKim travel top notch
Turkey | May 21 - May 25, 2026

A
Amy C.
Issaquah, WA | Reviewed on May 27, 2026
KimKim travel and their local specialist Burcu helped me make the most of my short time in Istanbul. They crafted an itinerary that combined traditional sight seeing with hands on experience ( mosaic lamp making, cooking class, food tour). The food tour with Bhari was outstanding. Not only did we taste local flavors he shared stories about the buildings and neighborhoods while we wandered. And unexpected bonus, everyone in the group left with tips for places to try that were in the... Read more

KimKim travel and their local specialist Burcu helped me make the most of my short time in Istanbul. They crafted an itinerary that combined traditional sight seeing with hands on experience ( mosaic lamp making, cooking class, food tour). The food tour with Bhari was outstanding. Not only did we taste local flavors he shared stories about the buildings and neighborhoods while we wandered. And unexpected bonus, everyone in the group left with tips for places to try that were in the neighborhoods they were staying. The lamp mosaic experience was also pleasant surprise and resulted in a souvenir on my desk. This is my 3rd experience with KimKim Travel. They consistently help me make the most out of my time and budget. Their support is amazing and they add that extra level of confidence while travelling knowing they are there. This trip I had to postpone, but KimKim and Burcu helped me rebook everything when I had the new dates. I can't say enough about the care they put into helping travellers get the most put out of their trips whatever the length.

Hotel Review
Dosso Dossi Hotel Old City

Well located. Easy walk to sites and restaurants. Staff is friendly. Breakfast has a lot of options.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Bosphorus & Two Continents Tour - Full Day
Bosphorus & Two Continents Tour - Full Day
İstanbul

My knowledgeable guide Furkan showed me the spice market, provided a histical back drop as we toured the Bosphorus by boat and then we went to the Asian side of Istanbul including stops fir wonderful vistas. Oir lunch break even included trying a local snack.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Cooking Class in Kurtuluş, Istanbul
Cooking Class in Kurtuluş, Istanbul
İstanbul

A great way to taste local flavors andtake some recipes back with you. The chefs were funny and made every step feel easy. It was interesting to see and use some special knives. And the reward at the end is a lovely meal.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Turkish Mosaic Lamp Workshop
Turkish Mosaic Lamp Workshop
İstanbul

The team presenting the workshop we're terrific. They explained each step of the process. They're we're lots of colors to choose from and they provided guided patterns as well. Plus they offered tea.

Quality of Experience
Guides, Drivers and Staff
Transport
Day Trip to the Princes' Islands
Day Trip to the Princes' Islands
İstanbul

On the boat ride out to the islands the guide shared a lot of history about Istanbul, the islands and various sites usable from the water. We went to 2 islands and had free time at each to explore.

Quality of Experience
Guides, Drivers and Staff
Transport
Istanbul Street Food Discovery: Istiklal & Galata
Istanbul Street Food Discovery: Istiklal & Galata
Turkey

Bhari was amazing. As we wandered tasting local flavors we also learned about the neighborhoods. An amazing bonus we all left with notes about places to try in the neighborhoods where our hotels were.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Burcu Kisakurek
Burcu
Burcu Kisakurek
Local specialist in Istanbul / Turkey | Replied on May 30, 2026

Dear Amy;

It is lovely to receive your feedback about your recent trip to Türkiye. If I were to rate you as a customer, I'd also go for a 5 star. Thanks for being very positive, cooperative and open to suggestions and adventures. :) It was rather important to receive your feedback instantly while on the road, so I could fix things when they were not perfect. We hope to welcome you again.

Cheers,

Burcu

The trip to Paris, London and Dublin
France | May 1 - May 17, 2026

T
Toni S.
Atlanta, GA | Reviewed on May 26, 2026
The trip to Paris, London and Dublin was fantastic. Caroline was great to work with. We had a good basic idea for the trip and Caroline added so much coordination and her knowledge of the areas really helped tweak the details. She was able to offer so many insights about schedules, crowds, and getting around that made for a very smooth vacation. The hotels and tour guides were great. Read more

The trip to Paris, London and Dublin was fantastic. Caroline was great to work with. We had a good basic idea for the trip and Caroline added so much coordination and her knowledge of the areas really helped tweak the details. She was able to offer so many insights about schedules, crowds, and getting around that made for a very smooth vacation. The hotels and tour guides were great.

Hotel Review
The Montague On The Gardens
London

The hotel was truly a British gem. The decor was great, staff was very helpful and courteous. The morning breakfasts were great.

Authenticity & Character
The interior finishes and furniture were very British and beautiful.
Location
It was a block away from the busier streets, but very close to the British Museum, a nice city park and the subway.
Staff
The concierge was very helpful and the breakfast staff were super nice.
Cleanliness & Comfort
Activity Reviews
Borough Market Tour | Semi-Private Brunch Experience
Borough Market Tour | Semi-Private Brunch Experience
London

Our guide, Billie was fantastic. She pointed out a lot of really nice things and handled all the details so well.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Seine River Gourmet Dinner Cruise with Live Music
Seine River Gourmet Dinner Cruise with Live Music
Paris

This was a great dinner cruise. Highly recommend.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Leeds Castle, Canterbury Cathedral, and the White Cliffs of Dover
Leeds Castle, Canterbury Cathedral, and the White Cliffs of Dover
London

We missed this trip due some planning changes. We were informed of the changes but arrived too late for the revised bus.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Caroline Kennedy
Caroline
Caroline Kennedy
Local specialist in Lyon | Replied on May 27, 2026
Thank you so much Toni for your kind words and for taking the time to share your experience. It was an absolute pleasure helping you and Mike plan your journey through Paris, London, and Dublin. It was clear from the start that you and Mike had put a lot of thought into this trip, and it was a pleasure helping bring all the pieces together and getting to know you both throughout the planning process. I’m so happy to hear that everything came together smoothly and that you enjoyed the... Read more

Thank you so much Toni for your kind words and for taking the time to share your experience.

It was an absolute pleasure helping you and Mike plan your journey through Paris, London, and Dublin.

It was clear from the start that you and Mike had put a lot of thought into this trip, and it was a pleasure helping bring all the pieces together and getting to know you both throughout the planning process.

I’m so happy to hear that everything came together smoothly and that you enjoyed the hotels, guides, and experiences along the way.

Thank you for trusting me with such a special journey and if another European adventure is ever on the horizon, I would be delighted to help make it happen.

Caroline

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
Customize your trip with the help of a local travel specialist

Kimkim has handpicked the world’s top local travel specialists so you will have peace of mind and an unforgettable trip that meets your exact requirements.

Authentic travel experiences

Kimkim’s local specialists ensure that you will have the best experience based on up-to-date local insights. On top of that, the vast majority of your money will go straight to support and grow local economies.

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Once you are happy with the trip, you can easily book via kimkim’s secure payment platform.

Local support during your trip

You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.