Kimkim Trip Reviews

4.8
Based on 18,588 ratings
Read 18,588 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Brasil is beautiful
Brazil | Nov 21 - Nov 27, 2025

A
Ayisha S.
Atlanta, GA | Reviewed on Dec 01, 2025
Our trip to Brasil was absolutely wonderful. Each city we visited offered something uniquely beautiful (Sao Paulo, Paraty, and Rio)—from vibrant streets and stunning landscapes to rich cultural experiences that left us inspired. We were especially touched by the warm, kind-hearted guides (John- Sao Paulo, Lucas- Rio, and Gusto our driver) and knowledge-driven experts who accompanied us along the way. Their passion, interaction, and care added so much depth to our journey.
Every moment felt...
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Our trip to Brasil was absolutely wonderful. Each city we visited offered something uniquely beautiful (Sao Paulo, Paraty, and Rio)—from vibrant streets and stunning landscapes to rich cultural experiences that left us inspired. We were especially touched by the warm, kind-hearted guides (John- Sao Paulo, Lucas- Rio, and Gusto our driver) and knowledge-driven experts who accompanied us along the way. Their passion, interaction, and care added so much depth to our journey.
Every moment felt memorable, and the seamless planning made the experience even more enjoyable. Thank you for an unforgettable trip. We would happily use KimKim's assistance again for future adventures!

Hotel Review
George V Casa Branca
São Paulo

Thank you for you patience and accomodations, thoroughly enjoyed our stay

Authenticity & Character
Enjoyed the vibe, a great start to the journey we took through different parts of Brasil
Location
All you need is near by!
Staff
Accommodating and attentive to our families needs and very respectful.
Cleanliness & Comfort
Clean, and comfortable especially after a day of travel. Thank you
Activity Reviews
Corcovado & Christ the Redeemer Tour
Corcovado & Christ the Redeemer Tour
Rio de Janeiro

This tour was truly mesmerizing from start to finish. Christ the Redeemer was absolutely fascinating—an awe-inspiring sight and a wonder of the world that feels almost unreal when you’re standing beneath it. The entire experience felt like a once-in-a-lifetime moment, something I know I’ll carry with me forever. A wonderful tour that left me breathless in the best way.”

Quality of Experience
Guides, Drivers and Staff
Transport
Visit to the Sugar Loaf & Rio City Tour
Visit to the Sugar Loaf & Rio City Tour
Rio de Janeiro

This tour through Rio and up to the heights of Sugar Loaf became the shining highlight of my time in Brasil. Every moment felt like stepping into a living tapestry—rich with culture, layered with history, and framed by sweeping views of the bay that seemed to stretch into eternity. Standing above the city, wrapped in its golden light, felt like a once-in-a-lifetime gift. For anyone coming to Brazil, this experience isn’t just a tour—it’s a breathtaking journey you’ll carry with you long after you’ve left

Quality of Experience
Guides, Drivers and Staff
Lucas and Gusto, thank you for making this adventure so memorable.
Transport
Walking Tour of Paraty
Walking Tour of Paraty
Paraty

Paraty was such a beautiful city. The walking tour gave us great insight into its history and cultural relevance. We loved it—informative, engaging, and wonderfully interactive!

Quality of Experience
Guides, Drivers and Staff
We loved Rafa, interactive and knowledgeable. Thank you so much
Transport
São Paulo Express
São Paulo Express
Brazil

Loved the tour—exciting, engaging, and filled with so many fascinating historical highlights. Every stop added something special to the experience.

Quality of Experience
Guides, Drivers and Staff
John was exceptionally kind and wonderfully interactive throughout our journey. His passion for his country was evident in every story he shared and every place he introduced us to. We especially loved the historical sites he guided us through—each one brought to life with his knowledge and enthusiasm. Thank you for such a wonderful and enriching experience.
Transport
Local specialist: Camille Terra
Camille
Camille Terra
Local specialist in Brazil | Replied on Dec 01, 2025

Hi Zakiya,

Thank you so much for your lovely review! We’re thrilled to hear that you enjoyed São Paulo, Paraty, and Rio, and that our guides made your journey even more special.

It was a pleasure planning this trip for you, and we’re so glad everything felt seamless. We’d be delighted to help you with future adventures!

Warm regards,
Camille

Machu Picchu Rotary trip
Peru | Oct 20 - Oct 24, 2025

Aur
Aur B.
Hong Kong SAR China | Reviewed on Dec 01, 2025
It was a lot of travel to go back 500 years in history to Machu Picchu but I will never forget it.
I especially liked how knowledgeable our tour guide was of the history of Machu Picchu and was easily able to answer all of our detailed question
Booking me in the hotel on the square in Cusco was great as the view of the square ( spent hours people watching) and the Christ Statue glowing at night overlooking the city. Later touring Pukamoqo hill, a place that was already considered a...
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It was a lot of travel to go back 500 years in history to Machu Picchu but I will never forget it.
I especially liked how knowledgeable our tour guide was of the history of Machu Picchu and was easily able to answer all of our detailed question
Booking me in the hotel on the square in Cusco was great as the view of the square ( spent hours people watching) and the Christ Statue glowing at night overlooking the city. Later touring Pukamoqo hill, a place that was already considered a spiritual site by the Inca civilization I was very interested in learning it was donated to the city in 1945 by Palestinian Arabs who migrated to this part of Peru as a refuge after the Second World War.
I loved the ancient Andean sacredness that was prevalent all around the country
Thanks for the opportunity to briefly experience the culture and want to go back for more in depth indigenous food and cooking classes.

Local specialist: Liz Karen L. Jihuallanca

KimKim.com delivered a flawless Thailand experience!
Thailand | Nov 21 - Nov 29, 2025

tammy
tammy w.
Newark, NJ | Reviewed on Dec 01, 2025
I highly recommend KimKim.com (Prestige Asia) for your next trip to Thailand . They made this the easiest (and cheapest) getaway to plan last minute. Airport to hotel transfer, booking, and checkin were all convenient and the cars and rooms exceeded our expectation. Our guides were with us full days and were punctual, prepared, thoughtful, and gracious. In Bangkok, Game, and driver, Dan, were flawless. I loved that they were our guides both days waiting to pick us up in the lobby,... Read more

I highly recommend KimKim.com (Prestige Asia) for your next trip to Thailand . They made this the easiest (and cheapest) getaway to plan last minute. Airport to hotel transfer, booking, and checkin were all convenient and the cars and rooms exceeded our expectation. Our guides were with us full days and were punctual, prepared, thoughtful, and gracious. In Bangkok, Game, and driver, Dan, were flawless. I loved that they were our guides both days waiting to pick us up in the lobby, stayed engaged all day, anticipated every need (water, food, breaks -etc) and even made Bangkok traffic a bit less nerve wracking. I literally couldn't stump Game no matter what question I asked and her introduction to traditional Thai food and culture reflected her thoughtful listening and getting to know us. The temples she chose for our visit were beautiful; but her timing on each beat the rush and capitalized on the events of the day like the monk's morning chant, afternoon blessings at the reclining Buddha , and changing of guards at the Palace. Her faith and love for her country and its history was reflected at each place and it made our visit so much more spiritual and impactful.
In Chiang Mai, Kan was a force of nature! She picked us up for an evening street food tour and drove us herself. She expertly navigated rush hour traffic while pointing out the things to see on our route. We visited a few temples before the street food market and Kan's timing was perfection. We caught the monks evening chant at one, a beautiful sunset on the temple with the golden domes, and an after dark experience at the last that cast the scene in a whole new and beautiful way. We got to see the place lit up and experience it in a more quiet reflective way. Kan knew many of the monks and watching their interaction was fun. She pointed out the monk school and Buddhist university nearby and helped us understand the process and call to becoming a monk. Kan pointed out the differences between the culture, language, and temples in Bangkok and those in Chiang Mai. She really made it feel like a completely new experience though we spent the previous two days at temples. At the street market Kan knew everyone! She was like a local celebrity with vendors greeting and joking with her. She listened to our taste and needs and found exactly the right things for us to try and even a place to sit down and enjoy it in the busy market where such was limited. We absolutely couldn't have had that experience without her guidance. Her love of the city and ability to make us feel at home in it gave us the courage to venture out on our own and enjoy it the next day.
In Phuket, we had our only small group tour- having done only private tours in Bangkok and Chiang Mai. Even that felt personal and tailored to our needs. We were picked up at our hotel and taken to the pier for our speedboat tour to Ko Phi Phi island. After breakfast and a brief (and hilariously colorful) introduction at the pier, we were assured in boarding our covered speed boat with about 30 other people. I was immediately so grateful not to have been on the larger much slower boat that seemed to herd tourists! Our guide Pineapple was so much fun. She danced and joked and entertained everyone. She and the young man with her were the life of the party. They kept everyone entertained on the ride out to the islands but also made sure we were safe, accounted for after every event, and well fed and hydrated. Our group was fantastic and so much fun. I was happy to spend this time with them. Later our long boat captain was also amazing offering to take photos for us, finding amazing spots away from the crowds, and even assisting me when my sea legs failed.
On every tour, in every hotel, in every car or transport, at every meal, I felt heard and considered by our tour planner Minah. David and Lily were also amazing help on the phone when we landed and I had questions. Most of those questions were really just them reassuring my own uncertainly because I had never been on a tour that was so reliable and so anticipatory of my needs.
I genuinely couldn't be more grateful to KimKim.com for an absolutely flawless, fun, and spiritual trip. I am 100% certain it was so because of them. While I could have likely spent the time to research and book most of it myself I would have most definitely missed the context and connection they brought and most certainly would have been a lot more stressful had I not had their expert help.

Hotel Reviews
Oceanfront Beach Resort
Phuket

This hotel was the gem of our trip. It is absolutely breathtaking. Our room had an amazing ocean view and a layout that made me want to sketch it so I could recreate it at home. The finishes were all pristine and modern. The bed was comfortable and the view could be seen from the couch, the bed, and even the enormous bathtub! Like all hotels in this area it's across a busy street from the beach but access is easy. The pools are beautiful. The restaurant is listed as Italian but had a menu the size of a small novel and served every kind of cuisine unimaginable. There is even a shuttle to town. Loved this hotel.

Authenticity & Character
Modern and sleek with clear Asian influence.
Location
Great view, not truly a beach resort but as close as any in Patong. Beach access is available but it's a very busy slightly scary street to cross.
Staff
Impeccable. Perfection.
Cleanliness & Comfort
Spotless and luxurious
Centara Riverside Hotel Chiang Mai
Chiang Mai

The hotel is beautiful. The view of the river is nice. The staff is extremely accommodating and friendly.

Authenticity & Character
The space is undoubtably beautiful. The lobby is particularly beautiful and the restaurant overlooks the river.
Location
While this may be exactly what some visitors like about the hotel, it was too far from the center of town and less walkable than we would have preferred.
Staff
I have never experienced staff as professional and gracious as I have in Thailand in general and this hotel is no exception. The staff are amazing all around.
Cleanliness & Comfort
The room was spotless.
Rembrandt Hotel and Suites SHA Plus Certified
Bangkok

The staff at this hotel are the stars of this review! I have never, no matter the rating or class of hotel or the city in which it was located, felt so catered to or cared for. There wasn't an encounter with any of them that was 100% above any expectation. I could have had. The front desk, bellman, bar, restaurant, and room service staff were all impeccably dressed, professional, warm, and genuinely thoughtful of their guests. No one missed a single opportunity to make us feel like not just guest but literally celebrity guests. The room itself was comfortable and clean and though it could use some updating to finishes was in the perfect location to explore downtown. We had an amazing view and felt safe at all times. Highly recommend this hotel.

Authenticity & Character
Just enough traditional style
Location
Perfect home base
Staff
I'd give them 100 stars if I could
Cleanliness & Comfort
The room was spotless though some finishes could use updating
Activity Reviews
Explore the Koh Phi Phi By Speedboat
Explore the Koh Phi Phi By Speedboat
Phuket

Absolutely stunning. The experience was one for the books. Can't recommend enough. Our guide - Pineapple - was a hoot! Our group was small and fun. The tour itself was such a great experience.

Quality of Experience
Loved everything about this day. The longboat excursion is not to be missed. Be sure and add it at the pier. You won't regret if.
Food
The restaurant choice was good and had many options for everyone However, if you chose, you could eat wherever you like in the village on your own. On the way back, we were served pineapple and watermelon and cookies. There was always soda and water available and the guides encouraged everyone to help themselves and drink water.
Guides, Drivers and Staff
Our boat captain actively avoided as many waves and bumps as possible. His driving experience was obvious to anyone who has ever ridden in or driven a speedboat. The staff at the pier were extremely accommodating, making sure everyone got on the boat carefully and safe safely. Our guides were a blast on the boat, entertaining everyone and making sure everyone had water and food. When we reported or reconvened anywhere they counted and insured everyone was there the entire trip felt safe, safe and fun because the staff was so attentive and clearly well trained in safety.
Transport
The speedboat was most definitely the best option for the island tour and our long boat was so much fun
Elephant Jungle Expedition at Chai Lai Orchid Ecolodge!
Elephant Jungle Expedition at Chai Lai Orchid Ecolodge!
Chiang Mai

The jewel of our whole trip. I loved this tour so much. We have seen the space shuttle launch, nearly touched whales jumping near our ship off the coast of Sidney, gazed at the Northern lights, dog sledded in Alaska, and traveled to many many places and this is hands down the coolest thing we have ever done as tourists. The village is rugged and simple but beautiful in both. The people were all warm and kind. The tour itself was so much fun. There was so much to do and see. I was terrified of the bamboo raft but within moments felt secure and found myself lost in the sights around the river. Watching and even petting the elephants as they moved through the forest path beside us was magical. When they chose they left the path and climbed hills to graze on vegetation and then rejoined us. I would have never experienced bathing an elephant otherwise! That even sounds odd to say but splashing water on an elephants back as she lay in the river beside us was the coolest thing ever. She literally made eye contact the whole time. I wasn't sure which one of us was more interested in the other. Even our lunch by the river was so authentic and cool - served to us in a hut in banana leaf with a bamboo spoon with veggies cooked in a bamboo shoot! Feeding the elephants was so much fun. The trek to the waterfalls and even watching braver guest go under it was so much fun. Our guide Sam made everything perfect. Even in such a rugged place he made us feel safe and went out of his way to make sure my clumsiness didn't ruin the day! He was always there with an outstretched hand to make sure I was steady. He even made me a very helpful bamboo walking stick - which was later swiped and eaten by an elephant - and even that was cool! His guidance made this the best day ever. Later watching the baby elephant interact and play with his teenage handler would put any western notion about exploiting animals to rest. It was completely clear in this village the elephants call the shots and the villagers are there to care for them. There were no cages to be seen, no walls or enclosures, no leads or leashes, no rides or saddles. I never even saw a rope on an elephant. They literally went where they pleased. The baby elephant was even leaping and running and mimicking the noises of his minder. The boy would lay in the grass and the baby would run to him and stand over him. The bond was clear and experiencing it was touching. There is so much to see and do on this tour. Experiencing the beauty and simplicity of this place and the people and animals here will deeply impact the way you view much in life. Highly recommend.

Quality of Experience
Perfect in every way. So much to see and do. All of it mildly terrifying on its face but so worth it after just a few moments you forget your comfort zone and are lost in the moment.
Food
How can it get any better than eating food with homemade bamboo spoons that is grown in the village, cooked in bamboo shoots and banana leaves, while sitting on a hand weaved mat in a hut on the river while watching elephants play?!?
Guides, Drivers and Staff
Sam is a superstar., a genuinely warm, kind and caring man who clearly loves his job, people, nature, and life. A true gem. We are so grateful to have spent the day with him.
Transport
At first glance the trucks look a bit rugged but they traversed places my very expensive jeep wouldn't have managed as well. The ride is a bit scary - up some fairly steep hills on dirt roads but the driver managed it all as if it was nothing. Keep your eyes closed and your hand on the rail and you'll be grateful you fid. Oh and the bamboo raft ride was amazing. Again, scared the heck out of me at first, but I'm so glad I put that aside and had the best day ever.
Chiang Mai Temple Local Street Food Tour
Chiang Mai Temple Local Street Food Tour
Chiang Mai

I couldn't believe how new and different this felt after two full days of temple tours. Our trip was arranged well with one day of very ornate grand temples in Bangkok, followed by a day of historic temple ruins, and then this tour in Chiang Mai. I was worried it was too much; but each felt different and this was no exception. The architecture was unique and just as beautiful. I loved the monk chant and wishing lanterns. Our guide, Kan, made this a truly special day by timing everything just right. We caught the monks chant, then saw sunset in the perfect spot, and then experienced beautiful temples illuminated at night. I would have never been able to have done this without her. Loved it.

Quality of Experience
Perfection. I could have wandered the grounds of any one of these places all day.
Food
The street food tour was a sensory circus! The smells, sounds, lights, people, traffic and sidewalks that seemed intent on causing injury were a lot! I would have never tried this without Kan but I'm SO glad I did. Though we are consummate foodies, after a much too late night of way too many cocktails in Bangkok and a flight we likely weren't the best tour guests but Kan managed to find food we enjoyed. She seemed to know everyone and found the perfect spot to enjoy it peacefully in a place that would have otherwise felt a bit chaotic. Best advice - separate your Bangkok bar crawl tour from your street food tour by a least a day so you can fully enjoy both. Seems obvious in retrospect.
Guides, Drivers and Staff
Kan was knowledgeable and fun, welcoming - like seeing it with a friend.
Transport
Punctual, safe, and clean.
Exploring the Ancient Ayutthaya
Exploring the Ancient Ayutthaya
Thailand

Game (our guide) made this tour deeply meaningful by explaining the history of the site. I would not have understood how moving this place was without the context she provided. On its own beautiful and tranquil. The ruins themselves feel intimate and sacred. Even walking the grounds and path around the water make you feel connected to the very long history of this place and the people.

Quality of Experience
Beautiful and touching.
Guides, Drivers and Staff
Game and Dan are the dynamic duo!
Transport
Flawless
Bangkok Spiritual Encounter
Bangkok Spiritual Encounter
Bangkok

Deeply touching experience. Guide Game and Driver Dan made this a truly magical day.

Quality of Experience
Flawless all around
Food
Game's restaurant choice was perfect. She listened to what we liked and ordered our food ahead of time. When we arrived the table was set and, though we would have been delighted for her to join us, she left us alone to enjoy the meal. Later, she even helped us pick out and try durian!
Guides, Drivers and Staff
The best part of the day was chatting with and getting to know Game, our guide. Driver Dan was an expert at traffic on roads that would have made me otherwise very nervous.
Transport
Perfect. Punctual. The van was comfortable and felt safe. We were on a private tour with just the two of us and our guide so there was ample space. It was well stocked with water and tissues and nice and cool on a hot day.
Local specialist: Minah Trinh

Thanksgiving in Ireland
Ireland | Nov 22 - Nov 29, 2025

Ana
Ana C.
St. Marys, GA | Reviewed on Dec 01, 2025
We had an excellent experience with Adrian and team from High Point Holidays. Their communication was clear and timely from start to finish, making the entire planning process stress-free. The team offered thoughtful recommendations that perfectly matched our interests, and every detail was handled with care. Thanks to their guidance, our trip was seamless and memorable. Highly recommend to anyone looking for expert travel advice and great service! Our walking tour through Dublin was a... Read more

We had an excellent experience with Adrian and team from High Point Holidays. Their communication was clear and timely from start to finish, making the entire planning process stress-free. The team offered thoughtful recommendations that perfectly matched our interests, and every detail was handled with care. Thanks to their guidance, our trip was seamless and memorable. Highly recommend to anyone looking for expert travel advice and great service!

Our walking tour through Dublin was a highlight of the trip thanks to our fantastic guide Sandra. Her knowledge, enthusiasm, and warm personality brought the city’s history, culture, and stories vividly to life, and the time flew by as we explored.
She was incredibly knowledgeable about Dublin and Ireland, sharing historical facts, local legends, and personal anecdotes in a way that was easy to follow and always engaging.
The route covered many of Dublin’s key sights as well as a few hidden corners that we would never have found on our own. The guide also gave excellent tips on where to eat, drink, and explore later, which really helped us make the most of our time in the city. This walking tour was an excellent way to get oriented in Dublin, learn about its past and present, and experience the city through the eyes of a local. I highly recommend Sandra and her tour to anyone visiting Dublin who wants an informative, fun, and memorable experience.

We had such a great time with Sorcha on this food tour and are so glad we booked it for our Thanksgiving celebration. The tastings were delicious and the places we visited were the perfect way to experience the local scene.
Our guide Sorcha was friendly, fun, and clearly passionate about her job.
Each stop was well chosen, offering generous portions and a great mix of flavors. The walk between tastings was just right and helped us see different parts of the neighborhood along the way. I highly recommend this food tour and guide to anyone who loves good food and wants a fun way to get to know the city.

Kim Kim is the best “one stop shop “ that provides you with the most wonderful local tour guides that make your travels easy and unforgettable!

Hotel Reviews
Crowne Plaza Dublin Airport
,Santry, Dublin 9
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Connacht Hotel
Galway
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Killarney Heights Hotel
Killarney
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Langtons Hotel Kilkenny
Kilkenny
Authenticity & Character
Location
Staff
Cleanliness & Comfort
InterContinental Dublin, an IHG Hotel
Dublin
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Galway Evening Food Tour
Galway Evening Food Tour
Galway

We had such a great time with Sorcha on this food tour and are so glad we booked it for our Thanksgiving celebration. The tastings were delicious and the places we visited were the perfect way to experience the local scene. Our guide Sorcha was friendly, fun, and clearly passionate about her job. Each stop was well chosen, offering generous portions and a great mix of flavors. The walk between tastings was just right and helped us see different parts of the neighborhood along the way. I highly recommend this food tour and guide to anyone who loves good food and wants a fun way to get to know the city

Quality of Experience
Guides, Drivers and Staff
Dublin Private walking tour
Dublin Private walking tour
Dublin

Our walking tour through Dublin was a highlight of the trip thanks to our fantastic guide Sandra. Her knowledge, enthusiasm, and warm personality brought the city’s history, culture, and stories vividly to life, and the time flew by as we explored. She was incredibly knowledgeable about Dublin and Ireland, sharing historical facts, local legends, and personal anecdotes in a way that was easy to follow and always engaging. The route covered many of Dublin’s key sights as well as a few hidden corners that we would never have found on our own. The guide also gave excellent tips on where to eat, drink, and explore later, which really helped us make the most of our time in the city. This walking tour was an excellent way to get oriented in Dublin, learn about its past and present, and experience the city through the eyes of a local. I highly recommend Sandra and her tour to anyone visiting Dublin who wants an informative, fun, and memorable experience.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Adrian Murphy
Adrian
Adrian Murphy
Local specialist in France | Replied on Dec 01, 2025
Hi Ana, Thank you so much for taking the time to share such a thoughtful and generous review. It genuinely means the world to me. I’m delighted to hear that your Thanksgiving trip to Ireland was everything you hoped for and that Sandra and Sorcha added so much to your experience. They’re both absolute stars! I’m especially glad the blend of history, food, and local insights helped bring Dublin to life during your stay. Planning this trip with you was a pleasure from start to finish, and... Read more

Hi Ana,

Thank you so much for taking the time to share such a thoughtful and generous review. It genuinely means the world to me. I’m delighted to hear that your Thanksgiving trip to Ireland was everything you hoped for and that Sandra and Sorcha added so much to your experience. They’re both absolute stars!

I’m especially glad the blend of history, food, and local insights helped bring Dublin to life during your stay. Planning this trip with you was a pleasure from start to finish, and hearing that it all came together seamlessly is the best feedback I could hope for.

Whenever Ireland calls you back (and it always does) I’d be honoured to help you plan the next chapter of your adventures here.

Slán go fóill! (Bye for now!)
Adrian
High Point Holidays

Confirm hotels before hand
Austria | Nov 24 - Nov 30, 2025

K
Kyra H.
Kansas City, MO | Reviewed on Dec 01, 2025
The trip was planned and booked with a thoughtful itinerary, unfortunately the attention to detail was not there with this tour. I have used other tour companies that perform similar services without as many issues. We showed up to check into one of our hotels to find out it was never actually booked and we were not informed in advance, we called the emergency number and we wer redirected into a cab to pick us up- to take us to another hotel. The other hotel informed us this reservation was... Read more

The trip was planned and booked with a thoughtful itinerary, unfortunately the attention to detail was not there with this tour. I have used other tour companies that perform similar services without as many issues. We showed up to check into one of our hotels to find out it was never actually booked and we were not informed in advance, we called the emergency number and we wer redirected into a cab to pick us up- to take us to another hotel. The other hotel informed us this reservation was only made a few hours prior to us arriving to check in.

Hotel Reviews
Hotel Daniel Vienna - Smart Luxury near City Centre
Vienna

We were reserved to stay at this hotel, but apparently never had a reservation. We arrived to check into the hotel and they asked our information to check in and told us our room was not ready. 2 hours later we came back to check in and they said they could not see any reservation. Front desk staff must’ve been new or in a bad mood as they did not want to store our luggage as well.

Authenticity & Character
Location
We
Staff
Male front desk staff would not store our bags
Cleanliness & Comfort
Hotel am Mirabellplatz Salzburg
Salzburg

Very centrally located, not more than 15 minutes walking from everywhere, good breakfast and helpful staff

Authenticity & Character
Decorations in rooms
Location
Staff
Cleanliness & Comfort
Marias Platzl
Munich

This hotel was listed as “centrally located” and was more than a 30 minute walk to any of the city sights. The actual hotel was nice with good breakfast options and friendly and helpful staff. The bathroom layout is weird with only one door to be share between the toilet and the shower.

Authenticity & Character
Location
Distance to sights
Staff
Cleanliness & Comfort
Activity Reviews
The Klimt Experience: Guided Tour through Belvedere Palace
The Klimt Experience: Guided Tour through Belvedere Palace
Vienna

Not recommended, we were not interested in this activity- got “upgraded” to a private tour which we did not ask for

Quality of Experience
Guides, Drivers and Staff
Ticket counter staff did not know what were talking about
Salzburg: Original Sound of Music Tour
Salzburg: Original Sound of Music Tour
Salzburg

We were not aware it would be that much singing- thought it was more of a sight seeing tour.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Clemens Sengwein
Clemens
Clemens Sengwein
Local specialist in Vienna | Replied on Dec 02, 2025
Dear Kyra, Thank you very much for your honest feedback. I am truly sorry that several issues occurred during your trip, especially the missing hotel reservation in Vienna. This should never happen, and I sincerely apologize for the stress and inconvenience it caused on your travel day. I have already reviewed the situations in Munich and Vienna with our hotel partners, and your comments about the activities in Salzburg and Vienna will help me make future tour descriptions clearer, so... Read more

Dear Kyra,

Thank you very much for your honest feedback. I am truly sorry that several issues occurred during your trip, especially the missing hotel reservation in Vienna. This should never happen, and I sincerely apologize for the stress and inconvenience it caused on your travel day.

I have already reviewed the situations in Munich and Vienna with our hotel partners, and your comments about the activities in Salzburg and Vienna will help me make future tour descriptions clearer, so expectations and experiences match better.

I appreciate that you still enjoyed the hotels in Munich and Salzburg and the friendly service on site. Your feedback is extremely valuable and helps me improve processes to ensure smoother, more reliable experiences for future travelers.

If you would like, I am happy to discuss your experience personally and walk you through the improvements already made. I truly hope you consider giving us another opportunity to provide the seamless trip you should have received.

Warm regards from Vienna
Clemens

8 days in Thailand by Tina (:
Thailand | Nov 23 - Nov 30, 2025

Taylor
Taylor W.
Atlanta, GA | Reviewed on Dec 01, 2025
Tina planned an amazing 8-day trip for my group across Bangkok and Phuket, and overall, we had a truly great experience. The itinerary was full, well-organized, and we made incredible memories together.
For the Bangkok portion, our tour guide Leenna was wonderful. She was knowledgeable, kind, and gave us the perfect amount of information without overwhelming us. We also loved having the same driver throughout our time in Bangkok — it made everything smooth and stress-free.
There were a couple...
Read more

Tina planned an amazing 8-day trip for my group across Bangkok and Phuket, and overall, we had a truly great experience. The itinerary was full, well-organized, and we made incredible memories together.
For the Bangkok portion, our tour guide Leenna was wonderful. She was knowledgeable, kind, and gave us the perfect amount of information without overwhelming us. We also loved having the same driver throughout our time in Bangkok — it made everything smooth and stress-free.
There were a couple of areas that could be improved for future travelers. Several parts of the itinerary mentioned stopping by temples, but it wasn’t clearly stated that we would be entering them. Because of that, we weren’t prepared with the proper attire and ended up having to purchase clothing almost every day. It would be really helpful for clients to know ahead of time when temple attire is required.
When we arrived in Phuket, our guide Ben was very sweet, but she talked a lot, to the point where it became a bit overwhelming and didn’t allow us the autonomy to just enjoy and soak in the beauty of Phuket at our own pace. We still had an amazing time at all of our excursions — everything we did was incredible — but the guiding style felt a little intense at times.
Another small challenge was that in Phuket we did not have one consistent driver, and we weren’t given advance information each day about who our driver would be. Not knowing who to look for during pickups was nerve-wracking at times, so having either a consistent driver or clearer daily communication would make a big difference.
Despite those minor issues, the trip was truly amazing overall. We had a fantastic time, created beautiful memories, and I’m very happy we went. Thank you to Tina for helping us plan such a memorable adventure!

Hotel Reviews
Melia Phuket Mai Khao

Excellent property, but far out from most attractions (which we didn't mind).

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Lancaster Bangkok Hotel
Bankok

Simply incredible and in the perfect location. We had the 2 bedroom suite.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Tina Oo
Tina
Tina Oo
Local specialist in Thailand | Replied on Dec 01, 2025

Hi Taylor,
Thank you so much for your detailed review. I’m glad to hear that you enjoyed your time in Thailand. I truly appreciate your constructive comments, and I’ll make sure to improve the areas you mentioned. Thank you for trusting us with your trip, and I hope to welcome you again on your next adventure!
Best,
Tina

Jacquie was awesome, attentive, even at odd hours...
Galapagos Islands | Nov 23 - Nov 27, 2025

Morgan
Morgan
Denver, CO | Reviewed on Dec 01, 2025
Jacquie was awesome, very attentive, even outside work hours. Our trip was amazing and all of our group vacation couples will be using Kim Kim again. Read more

Jacquie was awesome, very attentive, even outside work hours. Our trip was amazing and all of our group vacation couples will be using Kim Kim again.

Hotel Review
M/Y Tribute Superyacht
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The yacht is brand new after a major refab!
Activity Review
Chinese Hat (Santiago Island) & Rabida Island
Chinese Hat (Santiago Island) & Rabida Island
Cruise Ship

These islands had the best snorkeling of the trip! Sharks, sea lions, morays, octopuses, marine iguanas - it felt like we saw it all.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Jacquie Granda
Jacquie
Jacquie Granda
Local specialist in Quito - Ecuador | Replied on Dec 01, 2025
Hi Morgan, Thank you so much for your kind words! I’m really happy to hear that you and everyone had such an incredible time. It was a pleasure being part of your adventure, and I’m glad the support felt solid from start to finish (even during the “off-hours” moments!). The Tribute is truly something else, especially after the refit, and it’s fantastic to know it lived up to the hype. And wow! Chinese Hat and Rabida really spoiled you! Sharks, sea lions, octopuses, marine iguanas… that’s... Read more

Hi Morgan,

Thank you so much for your kind words!

I’m really happy to hear that you and everyone had such an incredible time. It was a pleasure being part of your adventure, and I’m glad the support felt solid from start to finish (even during the “off-hours” moments!).

The Tribute is truly something else, especially after the refit, and it’s fantastic to know it lived up to the hype. And wow! Chinese Hat and Rabida really spoiled you! Sharks, sea lions, octopuses, marine iguanas… that’s the kind of snorkeling day people dream about. I’m happy you got to experience the Galápagos at its best.

Thank you again for taking the time to share your experience. It means a lot, and I can’t wait to help you plan the next unforgettable getaway.

Warm regards,
Jacquie

Costa Rica 2025
Costa Rica | Nov 15 - Nov 28, 2025

Tim
Tim J.
Canada | Reviewed on Dec 01, 2025

Olman developed a comprehensive plan based on our requested activities. He was very quick to respond to any of our questions and found that everything was well organized. Everything went smoothly as we progresses through our holiday.

Local specialist: Olman Romero
Olman
Olman Romero
Local specialist in San Jose, Costa Rica | Replied on Dec 01, 2025

Hello Tim,

Thank you so much for your kind words!
It was truly a pleasure helping you plan your trip, and I am very happy to hear everything went smoothly.

Hope to assist you again in the future!
Olman

Galapagos Adventure
Galapagos Islands | Nov 14 - Nov 24, 2025

K
Kathie S.
Hawthorne, CA | Reviewed on Dec 01, 2025
Trip was excellent - Paul did a great job planning the entire amazing adventure. All details were taken care of - the guides were all excellent, the crew of the Monserrat was very attentive and each step from meeting our group at the airport when we arrived to when we departed was all taken care of. This was our 4th adventure planned by KimKim and it won't be our last. Read more

Trip was excellent - Paul did a great job planning the entire amazing adventure. All details were taken care of - the guides were all excellent, the crew of the Monserrat was very attentive and each step from meeting our group at the airport when we arrived to when we departed was all taken care of. This was our 4th adventure planned by KimKim and it won't be our last.

Hotel Reviews
Holiday Inn Quito Airport, an IHG Hotel
Tababela

Great location close to the Airport for early morning departures

M/Y Monserrat
Quito
Authenticity & Character
Location
Sailing around was wonderful on a small ship.
Staff
Crew was friendly - the guides were able to provide so much information on what we would see, where we would travel to. They provided a wonderful video of our adventure on the Monserrat.
Cleanliness & Comfort
Rooms were rather small (but it is a small ship) recommend that suitcases be duffle bags or carry on size. Rooms were very clean
Acacia Galápagos Boutique Hotel
Puerto Ayora

Great location, super friendly staff and lovely rooms

Authenticity & Character
Lovely hotel with large rooms
Location
Staff
The staff was very attentive and helpful.
Cleanliness & Comfort
Patio Andaluz
Quito
Location
Staff
Cleanliness & Comfort
Activity Reviews
Excursion to an uninhabited island
Excursion to an uninhabited island
Galapagos Islands
Highlands of Santa Cruz Island
Highlands of Santa Cruz Island
Galapagos Islands
North Seymour Island
North Seymour Island
Cruise Ship
Santiago Island: Buccaneer's Cove
Santiago Island: Buccaneer's Cove
Cruise Ship
Santiago Island: Egas Port
Santiago Island: Egas Port
Cruise Ship
Isabela Island: Vicente Roca Point
Isabela Island: Vicente Roca Point
Cruise Ship
Fernandina Island: Espinoza Point
Fernandina Island: Espinoza Point
Cruise Ship
Isabela Island: Urbina Bay
Isabela Island: Urbina Bay
Cruise Ship
Isabela Island: Tagus Cove
Isabela Island: Tagus Cove
Cruise Ship
Santa Cruz Island: Bachas Beach
Santa Cruz Island: Bachas Beach
Cruise Ship
Quito Cooking Class
Quito Cooking Class
Galapagos Islands

Great experience - the chef and sous chef were wonderful and we really enjoyed "preparing our lunch"

Quality of Experience
Quito City Tour
Quito City Tour
Galapagos Islands
Guides, Drivers and Staff
Local specialist: Paul Cisneros
Paul
Paul Cisneros
Local specialist in Quito | Replied on Dec 01, 2025

Hi dear Kathie,

Thank you so much for your kind words, it makes me very happy to hear that you’ll continue having new adventures with Kimkim. I really appreciate your feedback on the activities, and I’m glad that you, your family, and your friends enjoyed each one during your time in our country.

Warm greetings from Quito!
Paul

It was an extremely smooth trip - no issues w...
Costa Rica | Nov 22 - Nov 30, 2025

N
Nadine H.
Seattle, WA | Reviewed on Dec 01, 2025
It was an extremely smooth trip - no issues what so ever Read more

It was an extremely smooth trip - no issues what so ever

Hotel Reviews
Hotel La Mariposa
Manuel Antonio

Just wonderful!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Senda Monteverde Hotel
Monteverde
Authenticity & Character
Location
No view from our room
Staff
Cleanliness & Comfort
The Royal Corin Thermal Water Spa & Resort - Adults Only
Fortuna
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Manuel Antonio National Park Guided Nature Hike
Manuel Antonio National Park Guided Nature Hike
Manuel Antonio
Quality of Experience
Guides, Drivers and Staff
Transport
Cloud Forest Reserve Privately Guided Hike
Cloud Forest Reserve Privately Guided Hike
Monteverde
Quality of Experience
Guides, Drivers and Staff
Transport
Treetopia: Tram,  Zip Lines & Hanging Bridges
Treetopia: Tram, Zip Lines & Hanging Bridges
Monteverde
Quality of Experience
Guides, Drivers and Staff
Transport
Ja
Night Walk at Children's Eternal Forest
Night Walk at Children's Eternal Forest
Monteverde
Quality of Experience
Guides, Drivers and Staff
Transport
Arenal Volcano Hike & La Fortuna Waterfall
Arenal Volcano Hike & La Fortuna Waterfall
Arenal/La Fortuna

Very nice guide - the fitness level of the group was too different - we ended up doing a stroll rather than a hike

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Bryan Leon
Bryan
Bryan Leon
Local specialist in Cartago, Costa Rica | Replied on Dec 01, 2025

Hola Nadine!

Thank you so much for letting us know!

We're absolutely thrilled to hear you had an extremely smooth trip with no issues at all. This is exactly what we love to hear, and it means the world to our team.

We hope your memories from Costa Rica are filled with sunshine, beautiful sights, and plenty of Pura Vida. You’re always welcome back!

Pura Vida 🌟
Bryan Leon,
Serendipity Adventures | Costa Rica

Michelle Deserves at least 6 Stars Trip
New Zealand | Nov 18 - Nov 30, 2025

K
kevin c.
Chicago, IL | Reviewed on Dec 01, 2025
Michelle, taking a break at the Westwood lodge after the Heli Hike today and thought we should give you some feedback so far. In a word, AWESOME!
We enjoyed Christchurch on our own, walking 10 miles both days we were there. The Earthquake Museum is worth it and the Tram hop on hop off also a good idea especially for those who don't want to walk 10 miles a day. We had a tremendous meal at 27 steps in CC. Also, the roses in the Botanical gardens were spectacular.
The train ride to Greymouth...
Read more

Michelle, taking a break at the Westwood lodge after the Heli Hike today and thought we should give you some feedback so far. In a word, AWESOME!
We enjoyed Christchurch on our own, walking 10 miles both days we were there. The Earthquake Museum is worth it and the Tram hop on hop off also a good idea especially for those who don't want to walk 10 miles a day. We had a tremendous meal at 27 steps in CC. Also, the roses in the Botanical gardens were spectacular.
The train ride to Greymouth was terrific too. We wound up with three breakfasts basically and barely recovered before they fed us lunch. The scenery was awe inspiring and the audio tour pretty good if a bit long near the end. Rental Car is pretty cool.
Probably the best part of the trip so far has been Selwyn and Elizabeth at the Awatuna Lodge. We ate dinner there the first night and it was so good we did again the second. I doubt you'll find a better restaurant meal anywhere. They sat with us both nights for Cocktail hour and have super interesting pasts. The view from their place is beautiful overlooking a wild beach.
The bike ride was pretty spectacular, especially going through the rain forest. It was a bit more challenging than expected. The distance is deceiving. The elevation changes are pretty big so we had to walk the bikes some and go really slow on the steeper downhills. Also, a bit rougher. Great experience, but at the upper bound of our abilities. "easy" apparently has different definition in NZ!
Drive to Franz Joseph was a bit of an adventure because we left some stuff in a closet at Awatuna and had to double back. No worries. Made our Kayak trip and enjoyed the guides and the lake.
Westwood Lodge is good, but nothing really can compare to Elizabeth and Selwyn.
We have gotten super lucky on the weather everywhere. Had a bit of rain to start our bike ride but that stopped after 2 hours and were fine. Yesterday it rained all day when we were driving but stopped as soon as we got to the Kayak site. We had one of the best days anyone could remember today for our Glacier hike. Heli Hike was a hit too. Everyone was great and hike itself just the right amount of challenge and time. It's just a unique experience.
Last, we have really enjoyed the people everywhere. NZ is a beautiful place filled with genuinely nice people. We've met more great people from the AU, Britian, and for some reason, tons of Dutch!
We'll check in later as we head into our next adventures.
Kevin and Marge
Michelle, just wanted to let you know the rest of the trip has gone smashingly well. Wanaka was so interesting, and you were right about the 4-wheel drive adventure. We had 5+ hours with a native Kiwi and learned everything about your country. The Alpine Resort Wanaka accommodations were our least favorite of the 4. Not a good walk to town and we had a couple of minor issues with the unit we had. It is a great place for folks who have kids though. For us the more intimate setting of a B&B is best. Which brings us to our second favorite stop the Monte Cristo. What a treat. The staff was fantastic, the wine tasting really fun and the location is beautiful. The two bike rides out of Clyde were fun but pretty challenging. Especially the one around the lake. E bikes were a must. We would never have made it pedaling. The track is pretty challenging, and we got to experience lovely 75KMH NZ winds. We were fine if not a bit tired. The second day ride was the opposite. Flat to downhill the whole way with a huge tail wind. Very different landscape. I would recommend both trips just let folks know it will be challenging.
The fly-cruise-fly was also another unbelievable experience. We got lucky that they had a lot of rain before we came so the waterfalls were spectacular. The flights were a lot of fun too especially with Ben our pilot looking like our son in law.
We're in Queeenstown now staying at spectacular place, the Queenstown Park Boutique. People are just as nice as all the other places and it's a great location.
Thank you again for an outstanding trip. We love your country and your people.
Cheers
Kevin and Marge

Hotel Review
Monte Christo Winery
Clyde

Accommodations are 5 star, the staff were spectacular and the view even better it that is possible. Location was perfect for our access to our bike rides. We would highly recommend Monte Christo to anyone staying in the region.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Michelle Srzich
Michelle
Michelle Srzich
Local specialist in Auckland, New Zealand | Replied on Dec 03, 2025

Thanks so much for taking the time to provide such a detailed review of your time in New Zealand and I am thrilled to hear you had such an outstanding trip. It also warms my heart to hear that you love our country and people, we do have some of the friendliest people in the world and we really enjoy when visitors notice and appreciate this. Happy future travels!

Great activities and great peace of mind
Japan | Nov 16 - Nov 30, 2025

Timothy
Timothy H.
Kearny, NJ | Reviewed on Dec 01, 2025
Genuinely incredibly well done, I almost wish I asked for less freedom some days because basically everything planned was awesome. I plan on coming back to japan in the not-so-distant future and hope to use the service again then. Read more

Genuinely incredibly well done, I almost wish I asked for less freedom some days because basically everything planned was awesome. I plan on coming back to japan in the not-so-distant future and hope to use the service again then.

Hotel Reviews
Hotel Keihan Tsukiji Ginza Grande
Tokyo

Cool eco conscious hotel

Osaka Excel Hotel Tokyu
Osaka

Cool spot with train access, cool local area is far from shin osaka but central to all sights

ALA HOTEL KYOTO
Kyoto

Spitting distance from the station, nice vibe and staff

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Metropolitan Tokyo Marunouchi
Tokyo

Kind staff, very stylish

Shin Kado Ya

Awesome. Just really great very traditional, be careful walking around though this place is kind of a maze.

Authenticity & Character
Just really classic vibe and service
Location
Hill top view of the sea in private bathroom, come on now
Staff
Cleanliness & Comfort
Activity Reviews
Have a go at kintsugi, a traditional Japanese art concept
Have a go at kintsugi, a traditional Japanese art concept
Kyoto

Fun and relaxing

Guides, Drivers and Staff
Homely Experience of Cooking Okonomiyaki with a Japanese Grandmother
Homely Experience of Cooking Okonomiyaki with a Japanese Grandmother
Osaka

Fun again not sure if I just got lucky with my group or not but it wound up being really enjoyable

Guides, Drivers and Staff
Japanese Tea Ceremony at a Space  Enveloped in Japanese Beauty in Kyoto
Japanese Tea Ceremony at a Space Enveloped in Japanese Beauty in Kyoto
Kyoto

This is the quintessential tea experience, no need to look further, its perfect here.

Guides, Drivers and Staff
Izakaya Tour in the Lively Nightlife of Shinjuku
Izakaya Tour in the Lively Nightlife of Shinjuku
Japan

Did not go into this with high expectations, maybe we just had a great group, maybe we got lucky with friendly locals but it was blast

Guides, Drivers and Staff
Scenic Hakone Adventures and Transfer to Kyoto
Scenic Hakone Adventures and Transfer to Kyoto
Japan

Hakone is beautiful but be warned if you start at the point I did it takes several hours to get to odawara for the train in just travel time, plan where you will stop accordingly.

Go on a hike and Take a closer look into the depths of Fushimi Inari
Go on a hike and Take a closer look into the depths of Fushimi Inari
Kyoto

Fun, need to be fit enough for it though which thankfully I was. But it is not a easy trial at the end.

Guides, Drivers and Staff
 Guided Tour of Kyoto: Timeless Beauty & Cultural Highlights
Guided Tour of Kyoto: Timeless Beauty & Cultural Highlights
Kyoto

My guide was awesome and we managed to get on some hidden paths to avoid the crowds at thier worst

Guides, Drivers and Staff
Watch a Live Sumo Show Up Close with Local Hotpot
Watch a Live Sumo Show Up Close with Local Hotpot
Tokyo

Not bad, only one I wasn't over the moon over, felt like a medieval times style gimmick but that could be me being too harsh

Full-Day Guided Tour of Tokyo: Iconic Sights, Culture & City Vibes
Full-Day Guided Tour of Tokyo: Iconic Sights, Culture & City Vibes
Tokyo

Awesome , just great fun got to glimpse everything and we could dodge crowds

Guides, Drivers and Staff
Local specialist: Hiroshi Tsuji

Great Introduction to Chile's Highlights
Chile | Oct 22 - Oct 31, 2025

M
Mona H.
Newton, MA | Reviewed on Nov 30, 2025
Absolutely loved our guide and driver in Santiago. They were both so friendly and informative and attentive to what we wanted to do. The Atacama desert was beautiful. Recommend staying close to town so can walk to restaurants. The Lake District was our favorite- so green and lovely and Puerto Varas is a lovely town to walk around. There were many days where we had to get up very early for flights or tours so be prepared for that. Having the What's Up group when we were there was terrific-... Read more

Absolutely loved our guide and driver in Santiago. They were both so friendly and informative and attentive to what we wanted to do. The Atacama desert was beautiful. Recommend staying close to town so can walk to restaurants. The Lake District was our favorite- so green and lovely and Puerto Varas is a lovely town to walk around. There were many days where we had to get up very early for flights or tours so be prepared for that. Having the What's Up group when we were there was terrific- we got reminders for our tours and could ask questions and get timely answers while on the trip. So we never felt we were "alone" in Chile.

Hotel Reviews
Solace Puerto Varas
Puerto Varas

Loved this hotel. Great breakfast, good location, nice size room.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Pueblo de Tierra
San Pedro de Atacama

It was a bit of a far walk into town and did not have a restaurant for dinner - so it would take 20 minutes to walk to a nice restaurant. Room was spacious and nice outdoor sitting areas.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Castillo Rojo
Santiago

Such history in this building-- it was a pleasure to be in it and the neighborhood is terrific.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Puerto Montt & Puerto Varas City Tour
Puerto Montt & Puerto Varas City Tour
Chile

Not really a tour. We slowly drove around Puerto Varas and driver pointed out a few sites. He seemed surprised that some things, such as the church, were closed for a holiday. He did take us to a market. We walked along the wharf in Puerto Montt. But instead of telling us where to eat in Puerto Montt, he told us to eat at the airport, which was disappointing and not right. None of this seemed like a tour of the two towns, but more like a leisurely drive to the airport.

Quality of Experience
Guides, Drivers and Staff
Transport
Visit the Saltos del Petrohue - Todos Los Santos Lake  & Osorno Volcano
Visit the Saltos del Petrohue - Todos Los Santos Lake & Osorno Volcano
Chile

The National Park and all the waterfalls is just beautiful, a lovely little walk. On the mountain we chose to stay at the ski lodge and not take the lift up but it was still a great view.

Quality of Experience
Guides, Drivers and Staff
Transport
Chiloe Fauna: Ancud, Caulin & Penguins of Puñihuil
Chiloe Fauna: Ancud, Caulin & Penguins of Puñihuil
Chile

Chiloe was very interesting and the ferry across the beautiful lake was lovely. Unfortunately it was raining when we went to see the penquins and they were hiding.

Quality of Experience
Guides, Drivers and Staff
Transport
Visit the Tatio Geysers - Morning tour
Visit the Tatio Geysers - Morning tour
San Pedro de Atacama

Be prepared to wake up very early for this tour. Guide was terrific and so knowledgeable of the science behind the geysers. And she prepared a great lunch for us. Plenty of opportunity to see flamingos.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full Day Trip- Red Rocks, Lagunas Altiplánicas & Atacama Salt Flats
Full Day Trip- Red Rocks, Lagunas Altiplánicas & Atacama Salt Flats
San Pedro de Atacama

A very full day with an excellent guide. The two meals, set up as a picnic, were just wonderful. Very windy during the walk but worth it. Guide gave us ample photo times. The scenery was just amazing. I mentioned to the guide that I was looking for wild flowers and he kept pointing them out to me. Very, very nice.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Astronomical Tour -  Atacama Desert
Astronomical Tour - Atacama Desert
San Pedro de Atacama

I thought we would be using a higher grade of telescopes. We certainly saw planets, moon, etc., but it was not the incredible viewing I thought it would be.

Quality of Experience
Guides, Drivers and Staff
Transport
Wine Tasting, Valparaiso and Viña del Mar- Private Tour
Wine Tasting, Valparaiso and Viña del Mar- Private Tour
Santiago

The winery was lovely and appreciated the cheese and chocolates with the wine. Valparaiso was pretty in spots but not worth as much time as I thought it would. Loved walking on the beach in Vina del Mar. The lunch restaurant was a very nice spot and the food was good.

Quality of Experience
Guides, Drivers and Staff
Transport
Chilean Food Tour & Picnic with a View of Santiago
Chilean Food Tour & Picnic with a View of Santiago
Santiago

Loved shopping in the market and having the picnic. The park isn't actually that nice but the view is fine. Our guide and driver were terrific in setting up the food and tables and we enjoyed eating and chatting with them.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Francisco Torres
Francisco
Francisco Torres
Local specialist in Santiago & Quito | Replied on Dec 01, 2025
Hi Mona, Thank you so much for taking the time to leave such a detailed review of your trip to Chile. It truly means a lot to me and to our team at Responsible Travel SA. I’m very happy to hear that you loved your experience with our guide and driver in Santiago, and that the WhatsApp group helped you feel supported during your entire journey. We always want our travelers to feel accompanied and cared for, especially when exploring a new country. I’m also glad that you enjoyed the Atacama... Read more

Hi Mona,

Thank you so much for taking the time to leave such a detailed review of your trip to Chile. It truly means a lot to me and to our team at Responsible Travel SA. I’m very happy to hear that you loved your experience with our guide and driver in Santiago, and that the WhatsApp group helped you feel supported during your entire journey. We always want our travelers to feel accompanied and cared for, especially when exploring a new country.

I’m also glad that you enjoyed the Atacama Desert and that the Lake District became your favorite — Puerto Varas is indeed a wonderful and peaceful town to walk around, and I’m happy you experienced it that way.

Regarding the Puerto Montt & Puerto Varas City Tour, thank you for your honest feedback. I’m very sorry that this experience didn’t meet your expectations. I will be speaking with our local partner and the driver to make sure this situation doesn’t happen again. Your comments help us improve and ensure future travelers receive a better experience.

Despite that part, I’m truly happy that overall you enjoyed your 10-day journey, and it was a pleasure being there for you throughout your time in Chile. I hope we can welcome you back to South America again — whether to explore more of Chile or discover a new destination.

Thank you once again for choosing to travel with us.

Warm regards,
Francisco

Central Europe hits and highlights in 10 days
Czech Republic | Nov 1 - Nov 10, 2025

Jessica
Jessica M.
Bridgewater, NJ | Reviewed on Nov 30, 2025
Overall, this was a spectacular trip that hit it out of the park. We had a pretty ambitious itinerary over 10 days - three countries, four cities - several out of city day drips. I was quite happy with how this trip came out and learned a lot about an area of the world I have never been before. Clemens was receptive to my feedback and wants and was able to put together something special.
I consider myself a pretty experience and skilled traveler and don't generally use KimKim or other...
Read more

Overall, this was a spectacular trip that hit it out of the park. We had a pretty ambitious itinerary over 10 days - three countries, four cities - several out of city day drips. I was quite happy with how this trip came out and learned a lot about an area of the world I have never been before. Clemens was receptive to my feedback and wants and was able to put together something special.
I consider myself a pretty experience and skilled traveler and don't generally use KimKim or other travel agents, but when I want a trip that is jam packed across many cities AND without any of the headaches that come with planning on your own, I use kimkim and this is the third time I have used the service. It certainly comes with a pretty high price tag, but that being said for me the value is turning the stress of planning to someone else while I'm trying to enjoy the experience and journey.
There were so many highlights between Prague, Salzburg, Austria and Budapest. I wish we had more time in Vienna - I guess I'll just have to return! Day trips to Bohemian Saxon National park in Czech Republic/Germany was outstanding - our guide Sarka was fun, informative and eclectic! She make the small group trip a really fun vibe. We enjoyed a personal driver/tour with the amazing Gerhart in Salzburg going between several Alpine lake villages ending on top of a mountain overlooking the Alps and Salzburg at sunset. We loved Budpest, walking all over the city, the river cruise, and the Jewish Quarter with all the ruin bars/restaurants. We spent a few days/tours with Judit who helped us with wine tasting in Vilany among other things and had a great time with her. The whole trip was tidy, informative and enriching to us.
Like any long trip with multiple parts, there were some minor hiccups here and there and it was helpful to know that Clemens and his local support Andrew / Avellera were a phone call or text away - we needed that a few times and were met with pretty instant help. This is what make the help of excellent travel professionals worth the cost. Thank you all

Hotel Reviews
Hotel Moments Budapest
Budapest

Definitely our favorite hotel of the trip. Excellent location, comfy and modern room with amenities. Beautiful building. Restaurant was busy but otherwise good.

Authenticity & Character
Location
Extremely good location - a 3 minute walk from Basilica St Stephen and the parliament building not too far from there. We walked several miles around this city and the hotel was centrally located.
Staff
Cleanliness & Comfort
Hotel Rathaus - Wein & Design
Wien

This is a beautiful and clearly newly updated hotel. We only stayed one night, but loved the location - about 10-15 minute walk to the main museum/palace areas and in a slow enough side street that felt safe and quiet. Cool wine theme they are sticking to. The room was large, big airy windows, and a wine bar/restaurant that was "open" 24 hours - we didnt exactly test this out, but we did try to sit for a glass of wine before leaving and they did serve us but don't expect a dedicated wine expert all times of day.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel am Mirabellplatz Salzburg
Salzburg

This was a great hotel! Location was great, very close walk to the old city and ~10-15 minutes walk to the train station. Hotel room could use some cosmetic renovations, but otherwise everything was very functional, clean and working. We were upgraded to a larger room which came with a bathtub. We really enjoyed the breakfast in the morning - the best of the four hotels we stayed at during out 10 day trip! The woman who greeted and helped us in the morning in the dining room was so warm and inviting - I did not get her name, but I shout her out anyway :)

Authenticity & Character
Location
Staff
Front desk staff was excellent - chocolate at check out is a nice touch. The dining room staff was super friendly and remembered us even though we were only there for two days.
Cleanliness & Comfort
MOODs Charles Bridge Hotel Prague
Prague

This was not our favorite hotel. We maybe got an unlucky room assignment, but we arrived to a very hot room and as the cooling system was turned off for the season (reasonable as it is November) the advice was to open the window, which is also completely reasonable, unless your room only has a skylight, and no windows that open. The staff were not super helpful in helping us with this though it was advertised they had fans. All of this being said the location of this hotel is spectacular - a block from the Vlatava river and Charles bridge a 5 minute walk. As we don't spend a lot of time in hotels to begin with, we made do and survived to the next location!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Climate control - if you cannot open a window to control climate, offering a fan or a portable cooling system when the room is very hot. This should be expected at a four star hotel.
Activity Reviews
Day Tour of Pécs and Siklós with Villány Wine Tasting
Day Tour of Pécs and Siklós with Villány Wine Tasting
Budapest

This was a long day - there was over 5 hours of driving with a much smaller amount of time on the ground so I feel like I could have spend my last day doing something with less sitting in a car - that being said all of the experiences were excellent and worth visiting. Pecs is a small cultural city and was fun to visit - the ancient Roman ruins were probably the highlight. It was a Sunday so a lot closed and not super vibrant but fun none the less. The wine tasting in Vilany was excellent and I learned a lot about Hungarian varietals. We did have a bonus stop at Judit's museum - Monument Park the sculpture park that showcases old communist statues and is a very interesting and important commentary of the era.

Quality of Experience
Guides, Drivers and Staff
Transport
Hungarian Meal in a Local Home (Dinner / Lunch)
Hungarian Meal in a Local Home (Dinner / Lunch)
Budapest

This was super fun, and as people who like to eat and cook, we did both and learned a lot doing it! The tour started at the main city market - our guide actually missed us/there was a missed connection and we started the tour ~30 minutes late due to this but the experience was so good it made up for lost time. We cooked with a small group in a local apartment retrofitted for cooking class. Experiencing with with fellow tourists felt genuine and we sat and ate the food we made like a new group of friends eating a home cooked meal - which it was. I have already incorporated the recipes into my daily cooking.

Quality of Experience
Food
Evening Cruise and Dinner with Champagne
Evening Cruise and Dinner with Champagne
Budapest

This was a four course dinner cruise along the Danube with live music. The food was really good and service was prompt and friendly. The boat does several loops and you see some of the same sights a few times, but they are all beautiful and worth seeing over again!

Quality of Experience
Food
Transport
Budapest City Tour
Budapest City Tour
Budapest

Judit is a lovely woman who has a lot of love and caring for her country and city - she was opinionated and charismatic but kind and informative all at the same time. the best qualities for a tour guide! We saw a lot of special things and got a feel of the city upon arriving. Well designed for the remaining days of our tour.

Quality of Experience
Guides, Drivers and Staff
Spanish Riding School Training
Spanish Riding School Training
Vienna

I will preface this review with the fact that I am a rider and lifelong equestrian and made this a required stop on our tour - but WOW was this spectacular. As a horse person, I found the training session even more special and intimate than the performance. You are able to see two 30 minute sessions of the SRS professional riders doing schooling rides on the amazing stallions, first the high level older horses and then the younger "young and wild" (per the announcer haha) 5-6 year olds. If you are a horse person or are fascinated by horses in general, you will love this. There is a ton of nuance to what they are doing a there is an announcer that does a decent job of explaining the high level stuff.

Quality of Experience
🎵 Magical Vienna: Classical Concert Extravaganza 🎶
🎵 Magical Vienna: Classical Concert Extravaganza 🎶
Vienna

The musicians were phenomenal. To hear their performance of this work was a privilege for sure. The venue itself is old and therefore somewhat difficult to navigate and not physically super comfortable. This particular concert was in the smaller of the two music halls - I didn't know either of them existed in the world prior to my showing up so I didn't have a preference but if you're a music head and want to be in the grand music hall, double check before booking this.

Quality of Experience
Tip based Walking Tour by Prime Tours - Highlights of Vienna
Tip based Walking Tour by Prime Tours - Highlights of Vienna
Vienna

Our guide was SO good - We learned so much, there were moving and emotional parts to her tour regarding the history of this extremely beautiful and significant city. We sadly had to leave slightly early as we had a VERY short amount of time in Vienna and therefore a packed itinerary. Christina was extremely knowledgeable and friendly.

Quality of Experience
Guides, Drivers and Staff
Hallstatt, St.Gilgen,St Wolfgang Salzkammergut from Salzburg
Hallstatt, St.Gilgen,St Wolfgang Salzkammergut from Salzburg
Salzburg

Gerhart was our guide for this full day outside of Salzburg. We were privy to visit Hallstatt early and in the off season - it is a spectacular Alpine lake town that apparently is over touristed and has strict regulations that we did not have to deal with for the aforementioned reasons. It is really pretty and charming. There is a small ancient Roman ruin display/free museum that was an added bonus. Bad Ischl was next stop which was lovely, beautiful and had great historical significance. St Woflgang was next and thoroughly stunning. Lots of world history, old churches, and gorgeous views. We were blessed to end the day on Gaisberg mountain - overlooking much of the Austrian Alps and all of Slazburg and the valley extending dozens of miles in either direction. We ended were on sunset - this guide was great. Highly recommend.

Quality of Experience
Guides, Drivers and Staff
Gerhart was excellent, highly recommend! He clearly did a lot of Sound of Music tours (which we were not on) but got a side bit of his experience doing that as well!
Transport
Very comfortable Mercedes :)
Bohemian-Saxon National Park: HIKERS' TOP 3 HIGHLIGHTS
Bohemian-Saxon National Park: HIKERS' TOP 3 HIGHLIGHTS
Prague

Outstanding, incredible nature and views in this lovely national park. This is a FULL day trip - over 12 hours with our guide who was also our driver. It was a small group (seven of us total) and there was one pair in our group that was ill prepared for the day - seemingly not their fault as they signed up for a less strenuous hike and were directed to our group to consolidate. I would keep that in mind if trying to book a more or less strenuous hike with this company. That being said, it was not very strenuous for us who are fit and active regular hikers and we saw many sights, went over the border into Germany, and spend time with a great group of travelers as well as a vibrant and fun guide. A large lunch is included, you won't be hungry. There is a fair amount of driving to/from (4+ hours) in a passenger van.

Quality of Experience
Guides, Drivers and Staff
Transport
Sightseeing Evening Cruise
Sightseeing Evening Cruise
Prague

Great, short boat ride. There is a small indoor area and a rooftop - we were lucky that while it was raining all day, the hour of our tour was dry and we enjoyed the rooftop view and fresh air much more than indoors. A great way to see the sights and enjoy a drink or two.

Quality of Experience
Prague Food Adventure: A Half-Day Culinary Journey
Prague Food Adventure: A Half-Day Culinary Journey
Prague

This was a spectacular tour - our guide Chris was not only invested in the food of Czech republic but how the food is connected to the people, the land and the history. He was aware of our pescatarian diet ahead of time and was able to highlight a tremendous abundance of Czech food, and beer/wine! It was a rainy day which did not subtract even a little from the quality and experience. HIGHLY recommend if you're into food and history while walking around with a friendly guide.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Privately Guided  Tour Old Town Prague & Jewish Quarter
Privately Guided Tour Old Town Prague & Jewish Quarter
Prague

We arrived after a red-eye for this tour so while we may have been tired, it was necessary to get a grip of the city and the people. It was a Saturday evening and our guide Ildigo/Indigo was lovely. She is a quirky and opinionated woman in all of the best ways - we learned a lot and used what we learned to guide our evening and next several days in the city.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Clemens Sengwein
Clemens
Clemens Sengwein
Local specialist in Vienna | Replied on Dec 02, 2025
Dear Jessica, Thank you so much for this fantastic and detailed review. It was a real pleasure helping you build such an ambitious adventure across Central Europe. You covered a lot of ground in ten days and I am thrilled to hear how much you enjoyed the journey, from Prague’s food scene to the Alpine lakes around Salzburg and the energy of Budapest. Your kind words about our guides mean a lot. Sarka, Gerhart, Judit, Christina and the others you met along the way are passionate locals and... Read more

Dear Jessica,

Thank you so much for this fantastic and detailed review. It was a real pleasure helping you build such an ambitious adventure across Central Europe. You covered a lot of ground in ten days and I am thrilled to hear how much you enjoyed the journey, from Prague’s food scene to the Alpine lakes around Salzburg and the energy of Budapest.

Your kind words about our guides mean a lot. Sarka, Gerhart, Judit, Christina and the others you met along the way are passionate locals and it makes me very happy that their expertise and personalities added so much to your experience.

I also appreciate your balanced feedback regarding the few hiccups along the route. I am glad that Andrew and I were able to support you quickly whenever needed. This is exactly what we want to provide, peace of mind during a fast moving itinerary so you can simply enjoy the moments.

It means a great deal that an experienced traveler like you chose Kimkim again for a complex, multi city trip. Thank you for the trust and for letting me craft something special for you. I hope your next visit includes more time in Vienna. You have unfinished business with our lovely city.
Wishing you many more wonderful travels and I would be delighted to assist you again anytime.

Warm regards from Vienna
Clemens

Third Trip with KimKim and I appreciate their professionalism.
Egypt | Nov 18 - Nov 23, 2025

DOUGLAS
DOUGLAS T.
Tampa, FL | Reviewed on Nov 30, 2025
I have used Kim kim in the past for trips to Morocco and Jordan. Both those trips worked out really well. I'm not a normal tourist. I've been working in Archaeology for the past 15 years since I retired. I have 12 field seasons and quite a few papers to my credit. I guess I would fall in the category of a high demand customer.. I originally did not choose Kim Kim for the trip that I just finished to Egypt. I chose a different company and that turned out to be a big mistake. I approached... Read more

I have used Kim kim in the past for trips to Morocco and Jordan. Both those trips worked out really well. I'm not a normal tourist. I've been working in Archaeology for the past 15 years since I retired. I have 12 field seasons and quite a few papers to my credit. I guess I would fall in the category of a high demand customer..

I originally did not choose Kim Kim for the trip that I just finished to Egypt. I chose a different company and that turned out to be a big mistake. I approached KimKim to help me salvage the last week of the trip and they did a spectacular job. In addition to a two day visit to the GEM, which they helped me navigate in view of my specific interests, I did a trip to Tell el-Armana. It's not on the normal tourist trail, and the fact that they were able to put the trip together in such a meaningful way with such short notice really meant a lot to me. They had a lead guide looking after me and specific guides for specific sites. I found all the guides to be very engaging. Nothing that we think we know in Archaeology is an absolute truth and being able to discuss bearing points of view with the guides is to me the hallmark of a world class company.

Khaled Ali handled the logistics in the office and did a superb job organizing all my last-minute requests. They had a primary Guide take care of me.. his name was Samara (Mohammed Monaem). He did a great job getting me from place to place in an in Fischer Manor, but what I enjoyed the most was hard discussions about the interpretation of Egyptian history and historical events. The narratives that are developed about history are never completely black-and-white and to have a guide who could discuss those things just added so much to the trip.. they also provided a local guide in the mania and tell el- Armana areas and his relationship with the local staff helped a lot.

My hero was a guide that they obtained for me to visit GEM, Rania. GEM is overwhelming. I've done a lot of work with museums and I was more than impressed with the way they've organized their material. At the same time I have very specific interest and my guide Rania mapped out a very efficient route through the museum and then helped me find the restoration stela of Tutankhamun. My AI search engine actually had Gavin me five different locations for the stela, two of which were not at GEM. I was panicked, but I shouldn't have worried. I was in good hands..

All in all, it was a very well done trip in some trying circumstances.

Local specialist: Ibrahim Elaref

The trip and all the arrangements were amazing!
Galapagos Islands | Nov 14 - Nov 24, 2025

Richard
Richard P.
Los Angeles, CA | Reviewed on Nov 30, 2025
The trip and all the arrangements were amazing. All the guides and drivers were where they were supposed to be and everything went off without a hitch!
The Monserrat yacht was a bit of a disappointment. The cabins were much smaller than the pictures implied, and the storage space was inadequate. The guides, Javier and Karem, were excellent; however, there should be more information provided BEFORE the trip detailing the level of activity involved. We found that some of the hikes were too...
Read more

The trip and all the arrangements were amazing. All the guides and drivers were where they were supposed to be and everything went off without a hitch!
The Monserrat yacht was a bit of a disappointment. The cabins were much smaller than the pictures implied, and the storage space was inadequate. The guides, Javier and Karem, were excellent; however, there should be more information provided BEFORE the trip detailing the level of activity involved. We found that some of the hikes were too strenuous for my wife. While she was okay with skipping some of them, she was disappointed that she missed out on some of the wildlife and scenery she was hoping to see.
The Quito excursions were well done and our guides, Alex and Roberto, were very capable, friendly and well informed.
The hotel accommodations, the Patio Andaluz in Quito, the Acacia Hotel in Puerto Ayora, and the Holiday Inn in Quito, were excellent! The hotel staffs were uniformly friendly and quite welcoming. We would recommend all of them!

Hotel Reviews
M/Y Monserrat
Quito

The cabins were much smaller than implied by the pictures on their website. The storage space was inadequate (we ended up storing one suitcase in the shower); and the bathroom was small and somewhat awkward to use. While the yacht was in generally good condition, there were some areas that needed attention (sticking windows, minor rust, etc.). The onboard excursion staff was very good. They were very informative and very competent. And very friendly! The crew was friendly too but suffered from some communication miscues as English was not always understood. It did create some confusion at meal times. The ship did not offer any diet soft drinks.

Authenticity & Character
See comments
Location
Staff
Excursion staff was excellent
Cleanliness & Comfort
Unfortunately, it’s probably not possible to increase the cabin sizes but better disclosure would have helped.
Holiday Inn Quito Airport, an IHG Hotel
Tababela

While this was a more conventional hotel, and did not have the charms of the other hotels, it was a very nice property. The staff was friendly and helpful. The restaurant was quite good, with a nice selection of food choices and reasonable prices. The rooms were quite comfortable with all the necessary amenities.

Authenticity & Character
Location
Close to the airport
Staff
Cleanliness & Comfort
Acacia Galápagos Boutique Hotel
Puerto Ayora

This is a wonderful place to stay in Puerto Ayora! The rooms are large, very well appointed, and the beds are very, very comfortable! Carolina and her staff were wonderful- very friendly and helpful, with excellent recommendations for dining. The included breakfast was amazing- fruit, yogurt, granola, fresh juices, eggs cooked to order, various breakfast meats, toast, potatoes- if you left hungry it was your own fault! Highly recommended!

Authenticity & Character
Location
Staff
Best staff of all!
Cleanliness & Comfort
Patio Andaluz
Quito

Fabulous location; excellent staff - warm and welcoming! The hotel building is a historic location and has been completely renovated. Lovely large rooms with comfortable beds. The only negative is the spiral staircase to the upper level bedroom- rather steep and narrow and a bit difficult to maneuver in the dark. Otherwise, a nice hotel!

Authenticity & Character
Staff
Cleanliness & Comfort
Activity Reviews
Quito City Tour
Quito City Tour
Galapagos Islands

Nice walking tour of Quito.

Quality of Experience
Guides, Drivers and Staff
Transport
Quito Cooking Class
Quito Cooking Class
Galapagos Islands

Loved this activity! Hands on class where we got to eat the fruits of our labor! Really enjoyed this.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Paul Cisneros
Paul
Paul Cisneros
Local specialist in Quito | Replied on Dec 01, 2025
Hi dear Jerry, Thank you very much for your feedback about the cruise, and I’m sorry to hear it was a bit disappointing due to the cabin size and that Kerry wasn’t able to participate in all the activities. Your comments are extremely valuable, as they help us keep improving our services and how we explain activity levels, so future travelers can have the best possible experience in our country. On the other hand, I truly appreciate your kind words, and I’m very glad to hear that overall... Read more

Hi dear Jerry,

Thank you very much for your feedback about the cruise, and I’m sorry to hear it was a bit disappointing due to the cabin size and that Kerry wasn’t able to participate in all the activities. Your comments are extremely valuable, as they help us keep improving our services and how we explain activity levels, so future travelers can have the best possible experience in our country.

On the other hand, I truly appreciate your kind words, and I’m very glad to hear that overall you enjoyed the trip, liked the hotels, and found the guides in both Quito and the Galapagos to be excellent.

I hope our paths cross again in the future! 😊

Warm greetings from Quito,
Paul

Look no further…kimkim is the way to travel!
Greece | Nov 23 - Nov 29, 2025

Shakira
Shakira A.
San Jose, CA | Reviewed on Nov 30, 2025
Every detail was tended to with care! Last minute changes to the itinerary were handled seamlessly. If you want a stress free vacation this is the service I would recommend. They really listen and understand what you want in your time spent at your destinations. Every pick-up, drop off and tour were on time to the minute. Never worried about anything! Excellent communication. Accommodations were always on point! Just what we were looking for! Read more

Every detail was tended to with care! Last minute changes to the itinerary were handled seamlessly. If you want a stress free vacation this is the service I would recommend. They really listen and understand what you want in your time spent at your destinations. Every pick-up, drop off and tour were on time to the minute. Never worried about anything! Excellent communication. Accommodations were always on point! Just what we were looking for!

Hotel Reviews
Pillow Urban Stay Thessaloniki
Thessaloniki

Everything was so close to the hotel! We walked to so many things from the hotel! Amazing shopping and cafes and restaurants! As well as walking distance to many sites.

Authenticity & Character
Very modern in the midst of authentic Thessaloniki!
Location
Beat shopping and food just steps away!
Staff
Young staff at the front desk were very kind and professional.
Cleanliness & Comfort
Very clean rooms and super comfortable beds!
Sweet Home Hotel
Athens

Exceptional stay! Really feels like a home away from home! The breakfast they put out is chef’s kiss! I mean it was DELICIOUS!

Authenticity & Character
Beds were so comfy! Huge towels in the bathroom! Everything was so clean and cozy!
Location
Walking distance from literally EVERYTHING!!!
Staff
Everyone was kind and just so sweet!
Cleanliness & Comfort
Super clean rooms and the breakfast area was also very clean!the entire place is comfortable and cozy!
Activity Reviews
Thessaloniki to Meteora Sunset Tour
Thessaloniki to Meteora Sunset Tour
Thessaloniki

This is a long day and although we got less than perfect weather, the sights are breathtaking even though we didn’t get the amazing sunset.

Quality of Experience
Had a wonderful last day in Thessaloniki. Our driver/guide really went above and beyond to accommodate!
Guides, Drivers and Staff
Our guide really knew where to stop and what to show us! Very knowledgeable!
Transport
Right on time and very comfortable car for such a long drive
Sephardic Cuisine Cooking Classes in Thessaloniki City
Sephardic Cuisine Cooking Classes in Thessaloniki City
Thessaloniki

One of the best experiences of my adult life! I learned so much and the food was amazing!!! Came home of many tips and tricks to make my cooking next level!

Quality of Experience
A Food Magazine was there interviewing the chef and took photos of the food we made with the chef! Very exciting experience!
Guides, Drivers and Staff
The chef is amazing. His family run restaurant is a MUST if you’re visiting Thessaloniki!
Transport
Katarina was our driver and she was just amazing!
Athens Street Food Tour Afternoon
Athens Street Food Tour Afternoon
Athens

So much fun! Some of the best foods of the city! Wish we would have done the tour on the first day instead of the last!

Quality of Experience
Guides, Drivers and Staff
Our guide was awesome!!
Transport
Got our steps in!!!
Athens Highlights Mythology Tour
Athens Highlights Mythology Tour
Greece

So much to see!!! Very well put together tour!

Quality of Experience
Everything was amazing!
Guides, Drivers and Staff
Guide was very knowledgeable!
Transport
We got our steps in!
Private Biblical Tour of Ancient Corinth & Isthmus Canal
Private Biblical Tour of Ancient Corinth & Isthmus Canal
Greece

Can’t even put into words how amazing the tour was!

Quality of Experience
Guides, Drivers and Staff
Our driver was very knowledgeable!
Transport
Very nice luxury van.
Local specialist: Angela (Aggeliki) Giannioti
Angela (Aggeliki)
Angela (Aggeliki) Giannioti
Local specialist in Greece | Replied on Dec 01, 2025

Yeia sou Shakira!

Oh, my! What amazing photos you uploaded. Thank you for sharing those. 🙂
My team and I are really thrilled to know that you enjoyed your time here in Greece with us.
We would love to see you come back one day and show you more of our amazing country.

Until then, take care and safe travels!
Angela & the GA Trips team

Fantastic New Zealand South Island itinerary planned by Michelle at Once Upon a Trip!
New Zealand | Nov 3 - Nov 23, 2025

Charles
Charles H.
Chicago, IL | Reviewed on Nov 30, 2025
Michelle listened to our trip goals carefully, then created a fantastic itinerary! The lodging, activities, and pace were great. Over 20 nights, 3,000 km of auto travel, 6 hikes, 2 cycling trail rides, and many other fun activities, everything went perfect! We appreciate the creativity when we had to delay the start of our trip by two days to jump in and start as if nothing was missed. Many thanks to Michelle for a terrific experience on the South island of New Zealand! Read more

Michelle listened to our trip goals carefully, then created a fantastic itinerary! The lodging, activities, and pace were great. Over 20 nights, 3,000 km of auto travel, 6 hikes, 2 cycling trail rides, and many other fun activities, everything went perfect! We appreciate the creativity when we had to delay the start of our trip by two days to jump in and start as if nothing was missed. Many thanks to Michelle for a terrific experience on the South island of New Zealand!

Hotel Reviews
Hotel Montreal
Christchurch

We loved staying at the Montreal! Close to the entertainment section of Christchurch and spacious rooms. We saw the best of Christchurch from this welcoming hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel St Clair
Dunedin

The right place to be in Dunedin! Beach. Surfers, and great evening fun!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
PurePod Rakiura Stewart Island (Hananui)
Christchurch

This was one of the most unique experiences we ever had! The Pure Pod was spectacular and the provided food excellent! Stewart Island is a special place! We loved our 20km hike to Prince William hut. Enjoying a clear night and the southern sky from the pod is breathtaking!

Location
Staff
Great food prep and spotlessly clean pod.
Cleanliness & Comfort
Fiordland Jewel
Milford Sound

Cruising Milford Sound and staying onboard this ship was fantastic! Captain Jack is an amazing host. We were guests during a torrential rainstorm and the waterfalls were unbelievable! Kayaking was really fun, even in the rain and cold! A great time!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Prospect Lodge
Te Anau

Joan and Ross have an amazing lodge! What a special experience Prospect Lodge is. Only two guest rooms makes this unique. The breakfasts were the best ever! The view of Lake Te Anau and the mountains is Georgeous! Rooms are first class! Our 15km heli-hike on the Kepler Track was unbelievable fun. Seeing the glow worms in the cave was the most unique experience and great fun!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Monte Christo Winery
Clyde

What a great experience! The chalets were very, very nice! The wine tasting terrific, and in room breakfasts really nice. Cycling the 40km Dunstan Lake Trail was the best activity of our trip!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Queenstown Park Boutique Hotel
Queenstown

Where one night in Queenstown is enough, this is the place to stay! Welcoming staff, great happy hour, wonderful rooms!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Edgewater Wanaka
Lake Wānaka

Great hotel/lodge! Rooms a bit spartan, but the common areas, bar, and patio were exceptional. The jet boat on the river and the 4wd on the nearby livestock station made for an exciting and informative day!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Westwood Lodge
Franz Josef Glacier

Rooms were a bit dark and not comfortable.

Authenticity & Character
Cleanliness, decor, and staff cheerfulness.
Location
Staff
Cleanliness & Comfort
Rimu Lodge
Ruatapu

Sue Ellen is a terrific host at this special lodge! Her happy hour and breakfasts were fantastic. The lodge is beautiful, has great views of the Hokitika River, and is luxurious. Our 50km cycle on the Western Track was so much fun!! Hokitika is one of our favorite beach towns! So original!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Awaroa Lodge
Abel Tasman National Park

Great experience to stay at this lodge in the NP. Unique experience to arrive and depart by water taxi. Loved the food too! Our 15km hike through forests and beaches was exhilarating. Could have stayed longer! This is a favorite of our trip!

Authenticity & Character
In the Forrest by the sea.
Location
Staff
Cleanliness & Comfort
The Mayfair
Christchurch

A little outside the entertainment and shopping district. Nice otherwise.

Authenticity & Character
Cozy
Location
Staff
Cleanliness & Comfort
Activity Reviews
Yellow-eyed penguins
Yellow-eyed penguins
Dunedin

We enjoyed learning about the penguins and walking the track. Absolute beauty! Great time.

Quality of Experience
Guides, Drivers and Staff
Transport
Milford Sound overnight Cruise - Fiordland Jewel
Milford Sound overnight Cruise - Fiordland Jewel
New Zealand

This is must do in when travelling NZ! We lucked out with a rainstorm during our first day creating hundreds of waterfalls. Captain Jack was terrific!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Heli Hike Kepler track from Te Anau
Heli Hike Kepler track from Te Anau
Te Anau

Absolutely great hike! We had 100km wind and driving rain shortly after being let off the heli! Wow! Such beautiful views at the top, and great forests on the way down.

Quality of Experience
Guides, Drivers and Staff
Transport
Te Anau Glowworm Caves
Te Anau Glowworm Caves
Te Anau

Really fun experience! The caves are spectacular to see.

Quality of Experience
Guides, Drivers and Staff
Transport
Lake Dunstan Cycle Trail (from Clyde)
Lake Dunstan Cycle Trail (from Clyde)
New Zealand

This was the best cycle adventure we could have imagined! Challenging and beautiful. Of course we were on standard bikes!

Quality of Experience
Transport
Wild Hills 4WD Safari tour
Wild Hills 4WD Safari tour
New Zealand

Chris was our 4wd guide and did a great job teaching us about the station (farm) operations. Fantastic!

Quality of Experience
Guides, Drivers and Staff
Transport
Jet boat and wilderness walk
Jet boat and wilderness walk
New Zealand

Our jet boat captain Ben was so much fun! But he was also very knowledgeable and made this a really enjoyable experience. Loved learning about the beech forests!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Michelle Srzich
Michelle
Michelle Srzich
Local specialist in Auckland, New Zealand | Replied on Nov 30, 2025

Kia Ora and thanks so much for your review and the honest ratings of the accommodation. You certainly covered some ground didn't you! I am glad we were able to step in and make those late adjustments to the start of the trip, I think that is definately a part of the service that you get with a travel agent that is not appreciated until the time comes that you need it. Happy future travels with Kimkim!

Berlin, Freiburg, and Munich
Germany | Aug 21 - Aug 31, 2025

J
Jan B.
Seattle, WA | Reviewed on Nov 30, 2025
Lucie worked with us to make custom arrangements for our 11 day trip to Germany including Berlin, Freiburg, and Munich. She was responsive to our wishes and expectations arranging for train transport, transport from airport/train station to our hotel, booking hotels, arranging private and third party group tours of Berlin, Black Forest, Dachau, and Neuschwannstein. She had suggested with take the train to Potsdam, but we felt more comfortable arranging a tour on our own through Viator.
The...
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Lucie worked with us to make custom arrangements for our 11 day trip to Germany including Berlin, Freiburg, and Munich. She was responsive to our wishes and expectations arranging for train transport, transport from airport/train station to our hotel, booking hotels, arranging private and third party group tours of Berlin, Black Forest, Dachau, and Neuschwannstein. She had suggested with take the train to Potsdam, but we felt more comfortable arranging a tour on our own through Viator.
The hotels were all well located; although NH Collection Berlin Mitte am Checkpoint Charlie seemed a bit run down. The Marriott Courtyard in Freiburg was quite nice, conveniently located to the train station, and just blocks away from Altstadt. Platzl Hotel in Munich was fabulous - the accommodation itself, friendly staff, and convenient location to Marienplatz and nearby restaurants. Our private tour in Berlin by Lee was great and personalized to our interests, as was the tour of the black forest out of Freiburg by Simone. The two arranged group tours were both well organized and informative. Our only concern with the overall arrangements was a very tight connection in Karlsruhe for our train from Freiburg to Munich. If we didn't have the assistance of both train personnel and individuals at the station with our luggage and logistics, we would have missed our connection. If you book with them, be sure to doublecheck connections/layovers.
All in all a great trip and great to work with Lucie.

Hotel Reviews
Platzl Hotel - Superior
München
Authenticity & Character
Location
Staff
Staff was particularly friendly and helpful. The doorman (can't remember his name), greeted us each time, and was generally helpful.
Cleanliness & Comfort
Courtyard by Marriott Freiburg
Freiburg im Breisgau
Authenticity & Character
Location
Cleanliness & Comfort
NH Collection Berlin Mitte Checkpoint Charlie
Berlin
Authenticity & Character
Location
Cleanliness & Comfort
Activity Reviews
Berlin Introduction
Berlin Introduction
Berlin
Quality of Experience
Guides, Drivers and Staff
Neuschwanstein Castle Full-day tour
Neuschwanstein Castle Full-day tour
Munich
Quality of Experience
Guides, Drivers and Staff
Transport
Dachau Concentration Camp Memorial
Dachau Concentration Camp Memorial
Munich
Quality of Experience
Guides, Drivers and Staff
Transport
Exploring the Enchanting Schwarzwald: A Guided Tour of the Black Forest
Exploring the Enchanting Schwarzwald: A Guided Tour of the Black Forest
Germany

Simone was very attentive to our interests and we had a great day.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Lucie Dupuis
Lucie
Lucie Dupuis
Local specialist in Villefranche-sur-Saône | Replied on Dec 01, 2025

Dear Jan,

thank you so much for your detailed review. This helps us a lot to continuously improve ourselves.

I took notes of all your comments. Layovers are often really tight in Germany.

Your pictures are amazing!

I wish you all the best,

Lucie

Japan was a trip of a lifetime!
Japan | Nov 22 - Nov 29, 2025

Hannah
Hannah B.
Houston, TX | Reviewed on Nov 30, 2025
Japan was a trip of a lifetime! The Japanese sure know how to cook, loved all the food we tried! We especially appreciated how smooth our guides made the trip- Hal was a great historian in Kyoto to explain the history of Japan during the rule of the Sho-Gun. Safi was especially helpful explaining how the trains work in Tokyo and navigated us around Tokyo seamlessly and gave us a great recommendation for ramen in Harajuku. Tomi was very knowledgeable about the Toyota company foundings and... Read more

Japan was a trip of a lifetime! The Japanese sure know how to cook, loved all the food we tried! We especially appreciated how smooth our guides made the trip- Hal was a great historian in Kyoto to explain the history of Japan during the rule of the Sho-Gun. Safi was especially helpful explaining how the trains work in Tokyo and navigated us around Tokyo seamlessly and gave us a great recommendation for ramen in Harajuku. Tomi was very knowledgeable about the Toyota company foundings and provided a great recommendation for hitsumabushi in Nagoya. If we had a do-over, we probably would want to spend more time in Nagoya after having visited, it’s a lovely city and we appreciated the smaller size compared to Tokyo.

Hotel Reviews
The Thousand Kyoto
Kyoto

The lobby smelled nice when you enter, of lavender! We spent two nights here, loved the proximity to the train station. There is a very nice ramen restaurant that we found near the hotel to enjoy our thanksgiving dinner at. The hotel breakfasts, both Japanese and western style were yummy.

Authenticity & Character
Once we figured out how the iPad in the hotel controlled the room, that was a nice feature. It had lots of info on the restaurants in the hotel, services, room lights etc.
Location
Proximity to trains, made it very easy for our return trip home
Staff
All of the staff were great, very accommodating for letting us drop off our smaller luggage and hold at the desk while we explored Kyoto in the day time.
Cleanliness & Comfort
Everything was extremely clean
Hilton Nagoya Hotel
Naka-ku Nagoya

Very nice hotel, they had a cool train display for the holidays in the lobby! Staff were friendly and the breakfast was very good! We were only here one night and enjoyed our brief stay.

Authenticity & Character
Location
We were able to enjoy a nice walk to the train station from the hotel!
Staff
Cleanliness & Comfort
Again, extremely clean room.
Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel

Loved the closeness to the Shibuya station for exploring around Tokyo. The staff were all extremely helpful when we had questions about setting up a cab or shipping our luggage to Kyoto. The bar on the 40th floor made really good cocktails and the Japanese breakfast was so yummy.

Authenticity & Character
Very modern hotel with lots of nice amenities
Location
Closeness to train station, food and shopping
Staff
Extremely polite and patient
Cleanliness & Comfort
Enjoyed the turn down service with tea and chocolates provided
Activity Reviews
Museums Exploration in Nagoya
Museums Exploration in Nagoya
Nagoya

My husband loved this! He was like a kid in a candy shop at the automobiles museum. It was very cool learning about how Toyota originally started as a textile company and then became an automobile maker- especially enjoyed how the Industries museum noted different events occurring in the world as they became a car maker company.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Mt. Fuji with Lake Kawaguchi & Oishi Park
Full Day Mt. Fuji with Lake Kawaguchi & Oishi Park
Japan

Even though the weather was not the most cooperative, we had a good time. It was impressive to see how a 12,000 foot mountain can be completely hidden with what I’m assuming is snow clouds. Enjoyed the 400 stair walk to the pagoda that overlooks the Mt Fuji valley and learning about its construction during WW2 for missing and injured Japanese soldiers (was nice to get a Japanese perspective on events in the pacific theater). We bought some cool souvenirs and tried pizza with sweet potatoes as a topping!

Quality of Experience
The fall foliage was stunning- even though we could not see the mountain, we could still enjoy the fall foliage
Guides, Drivers and Staff
Having a private driver was nice, especially to be able to nap on the return trip to Tokyo while still adjusting to the jet lag. Again, very nice to do this with Safi again, we liked the continuity of the guides as she was with us in Tokyo.
Transport
Nice and smooth, the Alphards are nice vehicles to travel in.
Tokyo Day Tour with Tsukiji Outer Market & Senso-ji - East & Central
Tokyo Day Tour with Tsukiji Outer Market & Senso-ji - East & Central
Tokyo

Loved trying the food- only thing I wish we would have done is to have had a smaller breakfast. We were both pretty full by the time we started exploring the fish market but were able to enjoy some really nice matcha and crab. I especially enjoyed the deep fried sweet potatoes in the market from Asakusa.

Quality of Experience
Liked seeing all the activity in the market and trying Japanese snacks
Guides, Drivers and Staff
Safi was fantastic! We enjoyed running around the city with her, she’s a very fun person and easy to communicate with.
Transport
Loved riding all the trains
Local specialist: Angel Tang
Angel
Angel Tang
Local specialist in Japan | Replied on Dec 03, 2025

Hi Hannah,
Thank you for your great feedback! 😊
It is my pleasure to assist you with the trip and I am very glad to hear that you are having a lovely time with us.
I look forward to being at your service again for your future trip!
All the best,
Angel

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