Kimkim Trip Reviews

Lucy was amazing! My dad got sick at the beginning of the trip and would up in the hospital for a couple days. But thanks to Lucy, I had a place to stay close to the hospital set up as soon as she knew I needed it and she checked in on my dad through out the trip. Being so far from home it was nice to have a local helping with all the little bumps in the road.

Leon was our guide in Cape Town and made the whole experience wonderful. He knew so much and was funny and friendly. My dad didn’t always feel up to walking and Leon stayed and was a great companion while we adventured a bit. Definitely made that portion of the trip special for our family. The Romney Park Luxury apartments were gorgeous! Their elevator was not working and they moved us to a ground floor apartment to make it easier for my dad, the ground floor was not nearly as nice of an apartment, but we appreciated the accommodation since their elevator was broken.

Marine Dynamics was greatly enjoyed by my husband and kid's. The shark diving was the highlight of the trip for my daughter. The Abalone hotel was lovely and they really enjoyed eating in town at The Chard- best milkshakes ever! Steaks, calamari and side dishes were also delicious!

Moditlo Lodge was my favorite stay. We were treated so well, every need anticipated, every staff member kind and attentive. They knew it was our anniversary and we were treated with hearts and champagne in our room. My dad’s birthday was also celebrated with all staff singing and a cake at lunch time. Kailey the check was phenomenal and our guide and tracker (Dumi and Derrick) were so knowledgeable and enthusiastic about making sure we had the best time. The game drives were the highlight of the trip for me, seeing hundreds of animals and my children getting to see all the ones they wanted to and more. The hot water bottles, lined ponchos and warm drinks made the chilly mornings and adventure and something to look forward too. My words don’t do the experience justice. I do wish we had know that the entire experience was outside the park, we would have asked to spend at least one day in Kruger.

Victoria Falls - the Shearwater was a real downgrade after Moditlo, no one cleaned our rooms or replaced amenities like coffee and water without a request and the staff wasn’t very responsive. More than once I stood in line waiting to be helped while watching staff gossip about guests, one night the kitchen staff got in a huge fight and you could hear them yelling at each other from the dining room. Definitely a place you kept all the doors locked every minute.

Kuda was a wonderful guide to the falls, full of local information and willing to share a lot about the culture and what it was like to grow up in Victoria Falls. The helicopter flight was the highlight of my dad’s trip and fell on his 82nd birthday. The view from above was spectacular! We also great enjoyed our tour of the Wildlife Trust, the work they do there is so important and fascinating. Kuda went on that trip with us as well and said he learned a lot himself.

Bamba train was fun. The Chobe day trip was my son’s favorite day and probably tied for one of my favorites as well. Our guides, Captain O, Terrance and Kenneth, were funny and obviously enjoyed showing us around on bus, boat and safari. We saw THOUSANDS of birds and animals that day, it was unreal and felt like the scenes you see in movies. Our fellow passengers were also very fun on this trip.

Our last experience was the Dusty Roads dinner and it was informative, colorful, whimsical and funny. We were able to try grubs - my daughter ate two!! And all kinds of different local foods while learning about what plants they came from and how they were prepared. The owner came to our table and chatted for quite awhile, it was interesting to learn about her family and time in Zimbabwe. We loved it!

We would encourage people to follow the travel agents advice and to not walk alone and keep valuables secure. I should have Ubered from my hotel to the hospital! Had to cancel my credit card and file a police report after an encounter in the street with a few young men.

AirLink was a very hit or miss airline to travel with about half the staff was polite, friendly and helpful, the other half was dismissive if not out and out rude at times.

All in all it was a trip of a lifetime and I would highly recommend working with Lucy. She was so helpful, kind and if she didn’t know the answer she said so and told you she would get it!

Hotel Reviews

Shearwater Explorers Village

Victoria Falls

Didn’t really feel safe or welcome hear

Authenticity & Character

Location

Staff

Staff gossiping about guests in another language, we may not have understood the words but the eye rolls, faces and tone are universally disrespectful body language and when you do it in another language and think the people around are to dumb to notice it is even ruder

Cleanliness & Comfort

Rooms could be cleaned up daily and amenities, like coffee and water replaced without having to ask

Moditlo River Lodge

Hoedspruit

Treated like family and special guests all at the same time

Authenticity & Character

Location

Outside the park

Staff

Would give more stars if I could

Cleanliness & Comfort

Everything, the food was amazing

Abalone Guest Lodge

Hermanus

Beautiful rooms with ocean views!

Authenticity & Character

Location

Close to cliff walks

Staff

Cleanliness & Comfort

Lovely place to stay

Romney Park Luxury Apartments

Cape Town

Staff was lovely and helpful. Breakfast was tasty and quick in the morning. Top floor apartments were so cute and probably the nicest apartment we stayed in. Such a nice place to stay with multiple family members and not have to go in and out of separate rooms with separate keys.

Authenticity & Character

Location

Staff

Thoughtful and kind

Cleanliness & Comfort

Everything was exquisitely neat and tidy

Activity Reviews

Ride the Bamba Tram – A Unique Journey Through Victoria Falls

Victoria Falls

Pretty view and another way to have people come and sell you stuff

Quality of Experience

Guides, Drivers and Staff

Transport

Chobe Full Day Safari Trip

Victoria Falls

One of the best days of the whole trip!

Quality of Experience

Couldn’t imagine the amount of wildlife!

Food

Nona’s are the bomb

Guides, Drivers and Staff

Friendly and helpful

Transport

Going back and forth between two countries and changing vehicles so many times could have been confusing or difficult and they made it super smooth!

Flight of the angels

South Africa

Very efficient

Quality of Experience

Guides, Drivers and Staff

Transport

Views were fantastic and ride was smooth as glass

Dusty Road Dinner Experience

Victoria Falls

Awesome concept and execution

Quality of Experience

Great service and good

Guides, Drivers and Staff

Transport

Victoria Falls Wildlife Trust – High Care Rehabilitation & Lab Tour

Victoria Falls

Cool to see everything they were doing and meet their current guests

Quality of Experience

Guides, Drivers and Staff

Very informative

Transport

Sunset Cruise - Signature Deck

Victoria Falls

We wound up on the dinner cruise instead of the dinner cruise. It was too late and cold for my 82 year old dad. Our itinerary said sunset cruise, but what was booked was the dinner cruise. It was nice, but not what we had planned.

Guides, Drivers and Staff

Thoughtful and provided blankets for my cold dad

Transport

Tour Victoria Falls

Victoria Falls

Much better with a guide - Kuda had so much local knowledge about the plants, the river as an energy source and local history. Greatly added to the walk.

Quality of Experience

Guides, Drivers and Staff

Local knowledge

Transport

On time and safe

Shark Cage Diving

South Africa

According to my daughter - the best day of her life!

Quality of Experience

Guides, Drivers and Staff

Transport

The boat ride was exciting and fast

Full Day City Tour, Robben Island & Table Mountain

South Africa

Love the look at local history by those directly impacted by the Robben Island prison. Table Mountain was spectacular and we felt lucky to have such nice weather.

Quality of Experience

Guides, Drivers and Staff

Helpful and thoughtful

Transport

On Safari

South Africa

Dumi and Derrick were the very best! It was so fun talking with them and learning from them.

Quality of Experience

Guides, Drivers and Staff

Guides and trackers are amazing and funny

Transport

Always felt safe and looked after

Cape Point & Penguins Tour

South Africa

This day was amazing!! Leon really helped make it memorable with his local historical knowledge.

Quality of Experience

Views and penguins

Guides, Drivers and Staff

Leon was awesome, lunch staff was okay

Transport

Safe and always early

Sara helped us plan a wonderful trip to Germany including stays in Cologne, Heidelberg and Munich. Every hotel was comfortable and conveniently located near the major attractions. The tours were informative, engaging, and a lot of fun. Sara took the time to understand our travel goals and created a personalized itinerary that exceeded our expectations. She was also readily available to help when we had some confusion with our train schedule, which gave us great peace of mind. We highly recommend KimKim to anyone looking for a well-organized personalized vacation experience.

We had an incredible well planned trip through South Korea and Japan. Jay was an excellent tour guide in Busan, she knew so much about Korean history and the out of the way places in and around Busan. Irene was an excellent guide in Jeju, she also had deep knowledge of the island and its history. She was also flexible with us in our itinerary when we got tired late in the day. Overall it was an excellent trip!

It was great to work with Shona on planning this trip. I was really glad for her help as I didn't have the knowledge to put together this trip myself, since I was trying to get "off the beaten track" for my trip. Everything went very well on my trip and I had the peace of mind that everything was prepared for me.

Hotel Review

Kirishima Momijidani Seiryuso

I highly recommend this ryokan. First, the staff are exceptionally friendly and helpful! I can't say enough about how wonderful everyone was across the board. Second, I loved how remote feeling this location was. It was right outside of a small town, but the whole hotel is surrounded by forest making it feel like you are really out in nature. Third, I loved the variety of hot springs. There were two indoor options plus an outdoor onsen that was magical to visit at night. It sits right next to the rushing river. Guests can reserve time in both the private indoor and private outdoor onsen each day. Finally, the meals are exceptionally well prepared. I was especially appreciative of the chef's work to create unique meals for each of my dinners that suit me as a vegetarian.

Authenticity & Character

The private outdoor onsen next to a roaring river was an enjoyable way to relax and connect with nature.

Location

I love how the hotel feels isolated, away from everything.

Staff

All of the staff was incredibly friendly and helpful. Several of the staff speak English.

Cleanliness & Comfort

My room was very clean, comfortable, and spacious. I had a second floor room with a nice balcony looking out into the forest.

Activity Review

Day Trip Ebino Kogen Plateau & Kirishima Shrine

Kagoshima

Both Kirishima Shrine and Ebino Kogen Plateau were unique locations that I'd encourage anyone in the area to experience. Walking around the Shrine was peaceful and relaxing. Ebino Plateau was a great way to experience a different landscape and connect with the volcanic natural history of the region. I highly recommend visiting the Ebino Eco-Museum Center, especially after a hike as it is a nice way to relax and learn about the region.

Quality of Experience

Guides, Drivers and Staff

Transport

Christina was very helpful before our trip and always very responsive. Ran into a few questions while in Norway and she always got back to us within minutes. The app had everything we needed to get around and was very helpful with directions.
Would definitely use Christina and KimKim again!
Loved Norway went to Bergen, Balestrand, Aurland and Oslo. Wouldn’t change anything except to stay one more day in Bergen which was the only place we stayed 2 nights. All other places 3 nights were perfect. Don’t miss Balestrand it is magical!

I've used kimkim in the past for a trip with my best friend. This time I decided to use their services for a trip with my sister. Overall, the trip featured all the aspects we wanted to touch on on our trip. Every guide we had was great and the trip was paced out well. You can't really escape from walking too much in Japan but even with all the walking, we enjoyed the pace and all the activities. It's definitely pricier to experience Japan this way but since it was our first time, we wanted it to be hassle free so it was very convenient to have everything booked for us and to just enjoy the trip. The few times we had to get to places on our own, the instructions were clear and I knew my specialist was not far away if I needed them. I will definitely visit Japan again and may consider using Kimkim for it but perhaps be even more particular about where I want to go so that it would be most beneficial to pay for a service to plan for it.

Hotel Reviews

Richmond Hotel Premier Kyoto Ekimae

Kyoto

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Forza Osaka Kitahama

Osaka

Authenticity & Character

Location

Staff

Cleanliness & Comfort

It was clean and comfortable but our window faced a wall which was kinda sad.

Hakone Kowakien TEN-YU

Hakone

Would definitely visit again - location was stunning and food was amazing

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The Knot Tokyo Shinjuku

Tokyo

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Kimono Tea Ceremony at Kyoto Maikoya

Kyoto

So much fun! Learned a lot too.

Quality of Experience

Guides, Drivers and Staff

Transport

Osaka Local Foodie Tour in Dotonbori and Shinsekai

Japan

Food was great and filling, our guide was awesome.

Quality of Experience

Guides, Drivers and Staff

Transport

Sushi & Home Cooking Class from Market to Table near Asakusa

Tokyo

One of my favorite parts of my trip. Alice was our guide and she was a lot of fun. Learned a lot and made the best sushi. Would love to have another class with her in future.

Quality of Experience

Guides, Drivers and Staff

Transport

Enjoy Temples & Bamboo Grove in Kyoto

Kyoto

Asuka was our guide and she was awesome!

Quality of Experience

Guides, Drivers and Staff

Transport

Full Day Mt. Fuji with Lake Kawaguchi with Oishi Park

Japan

Got lucky and could see mt Fuji

Quality of Experience

Guides, Drivers and Staff

Driver was great- she was super helpful, patient and overall just a great driver.

Transport

Tokyo Highlights: A Day of Tradional & Modern Culture with Local Life

Tokyo

Our guide was Yoshi and he was awesome

Quality of Experience

Guides, Drivers and Staff

Yoshi! Highly recommend

Transport

We took public transit and it was a good experience

We had an amazing trip. Planning by Ivan was really good. We had really good guides too. Loved the country, the people & the food. It was a memorable trip for sure!

Our family of 12 very different personalities and ages all loved our trip. Margarita and Oscar supported us through every moment, and ensured we had a wonderful time. Each day was thoughtfully planned, and executed perfectly!

We had a fantastic trip. I really appreciated how much Krista was willing to go through all of our requests and the multiple changes (people arriving and departing on different days, lots of requests for very specific details) with patience and grace. The trip was super smooth, we never had any issues with transport, hotels, etc (I think Norway is a pretty organized country!). We loved our time in Ulvik and Kinsarvik especially, and feel like most agencies would not have picked up on our desire to be in smaller, more out of the way places. Several Norwegians were surprised to see Americans in Ulvik! The hiking was fantastic in both places. We loved our hiking guide, Andreas, in Bergen, along with the dinner cruise and the Greig house and concert. Can't wait to come back.

Hotel Review

Karl Johan Hotel

Oslo

Central location, comfortable, amazing breakfast.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Bergen’s Classic Trails – Private Hiking Experience

Bergen

Great hike, learned so much about Norway chatting with Andreas as we hiked.

Quality of Experience

Guides, Drivers and Staff

Cider tasting in Ulvik

Ulvik

lovely place to visit, great view and the food accompanying the cider was delicious

Quality of Experience

Everyone and every stop was amazing! It was truly so awesome to let the professionals do the planning- zero worries and so much fun! Our trip had so much that my husband and I, as well as my 82 year old mother enjoyed every part of it - truly a huge weight off my shoulders and I came back refreshed rather than exhausted. Alex and his team are gems and I plan to use them for our next trip!

Hotel Reviews

Thon Hotel Opera

Oslo

A great hotel - new and updated. Rooms were great and very modern. Food was awesome and it was right near a great food hall and places to visit.

Authenticity & Character

Great ascetic

Location

Easy to get to all sightseeing places

Staff

Helped my mom out when she had an issue fisninf us - so kind!

Cleanliness & Comfort

Other than the lack of aircon - fans were provided and the rooms were cool

Scandic Neptun

Bergen

This hotel was just ok. A little on the older side and need of renovation. The floor we were on also had some water damage, maybe - it smelled badly in the corridor at times. Otherwise it was clean and comfortable. Food was great - location was top notch.

Authenticity & Character

A little on the olderside6

Location

Easy to get to the warf.

Staff

Helpful and very friendly

Cleanliness & Comfort

Our floor hallway smelled like mold or sweage.

The Dock 69 39 By Scandic

Tromsø

This hotel is right in the center of all things new in Tromso - new restaurants and cafes and shopping- but all the historic stuff also. The roof top bar and restaurant was a great place for my family to watch the Midnight Sun Marathon. Its a great new build- comfortable and modern rooms - and the food was top notch! Planning to go back and this will be where we stay-

Authenticity & Character

Location

Staff

Helpful and quick

Cleanliness & Comfort

Brand spanking new and shiny

Activity Reviews

Fjord Cruise to Rosendal

Bergen

The ride to and from Rosendal was amazing, as was the ferry which was very comfy. But on Rosendal it is not very easy to get around unless you are planning to walk. There are also not a ton of shops near the warf - so it was a slow aftwrnoon.

Quality of Experience

Planning ahead more.

Self-Guided Tromsø Exploration

Norway

Tromso was so easy to navigate - walking most places was easy to do.

Quality of Experience

Our trip of six travelers with Memphis Tours via KimKim was exceptional. From Mohamed’s expertise, personalized travel planning, and incredible response time to Ahmed K.’s thoughtful hosting, recommendations, and coordination of every detail in Cairo and across each destination, the entire experience felt seamless and highly personalized. Mostafa, the Operations Manager, ensured everything was handled with care, while our tour leaders, Walid in Luxor and Mahmoud in Hurghada, provided wonderful recommendations and made us feel supported throughout the journey. Our Egyptologist guides, Hend and Noha, brought Egypt’s history to life with warmth, expertise, and incredible storytelling. Every transfer, tour, hotel detail, and special request was handled beautifully. It truly took a wonderful team to create such a memorable experience, and we are so grateful. Highly recommend!

Hotel Reviews

KaiSol Romance Sahl Hasheesh

Hurghada

Beautiful hotel and rooms with views of the gorgeous beach. Incredible property with several restaurants, evening, entertainment, and pools. Food was also wonderful.

Authenticity & Character

Location

On the beach

Staff

Hassan our room attendant

Cleanliness & Comfort

Hilton Luxor Resort & Spa

Luxor, Luxor Governorate

Authenticity & Character

Location

Absolutely beautiful location on the water.

Staff

Cleanliness & Comfort

Fairmont Nile City Hotel

cairo

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Hurghada Stay & Leisure Time 🏖️

Hurghada

Hurghada was the perfect complement to our time exploring Egypt’s ancient history. The crystal-clear waters of the Red Sea, beautiful beaches, and relaxed atmosphere made it easy to unwind. Whether snorkeling, enjoying the resort, or simply taking in the views, it was the ideal place to slow down and recharge before heading home.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Karnak Wonders & Evening at Luxor Temple.

Luxor

Karnak Temple and Luxor Temple at night were unforgettable. Exploring Karnak’s massive columns and ancient history, then seeing Luxor Temple beautifully illuminated after dark, offered two completely different but equally impressive experiences. The horse-drawn carriage ride through Luxor added a fun local touch to a wonderful evening. We also visited a local spice shop in the afternoon that was a very welcoming experience.

Quality of Experience

Food

Dinner at Socrates was excellent.

Guides, Drivers and Staff

Walid, our tour leader and Noha, our tour guide were exceptional.

Transport

Cairo Nile Dinner Cruise and Show 🍽️🎶

Cairo

The Nile dinner cruise was a fun way to experience Cairo at night. Cruising along the Nile while enjoying a traditional dinner, live music, belly dancing, and an energetic Tanoura performance made for a lively and memorable evening.

Quality of Experience

Quality of Experience

Food

Food was fine but not great.

Food

Food was fine but not great.

Guides, Drivers and Staff

Guides, Drivers and Staff

Transport

Transport

Al Moez Street & Khan El Khalili.

Cairo

The historic architecture, local shops, and lively atmosphere offered a wonderful glimpse into Egypt’s culture and history. We also enjoyed an excellent local meal at Zeeyara, that rounded out the experience perfectly.

Quality of Experience

Quality of Experience

Food

Zeeyara Restaurant

Food

Zeeyara Restaurant

Guides, Drivers and Staff

Our tour guide, Hend, was exceptional.

Guides, Drivers and Staff

Our tour guide, Hend, was exceptional.

Transport

Transport

Red Sea Resort 🏖️

Hurghada

Our stay at KaiSol Romance Resort on the Red Sea was the perfect way to unwind after touring Egypt. The resort was beautiful, the staff was warm and attentive, the food offered plenty of variety, and the crystal-clear water was ideal for swimming and snorkeling. A relaxing and memorable end to an incredible trip.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Pyramids & Grand Egyptian Museum.

Cairo

This was a full but memorable day. Our Egyptologist guide, Hend, made the history feel rich and accessible. A highlight was the camel ride as well, and we also enjoyed stops at the Papyrus Institute and a jewelry store, where some of us bought cartouches. Lunch at 9 Pyramids was a beautiful break, with great food and stunning views.

Quality of Experience

Everything

Quality of Experience

Food

9 Pyramids Restaurant

Food

9 Pyramids Restaurant

Guides, Drivers and Staff

Ahmed, our tour leader and Hend, our tour guide were exceptional.

Guides, Drivers and Staff

Ahmed, our tour leader and Hend, our tour guide were exceptional.

Transport

Our driver was amazing.

Transport

Our driver was amazing.

Valley of the Kings, Hatshepsut Temple & Sunset Felucca.

Luxor

This was one of our favorite experiences after pyramids. Noha, our tour guide was exceptional.

Quality of Experience

Food

Guides, Drivers and Staff

Walid, our tour leader and Noha, our tour guide were exceptional.

Transport

The driver and air conditioned van.

My husband and I just returned from Switzerland after spending 8 days there with a trip planned by KimKim. KimKim made the experience stress free as I didn't have to plan anything. We provided our interests and KimKim did the rest. With our busy schedules, it was nice to have KimKim do the heavy lifting.

We were impressed by their accommodation selections and recommendations for where we should travel in Switzerland. For example, we hadn't considered Montreaux, but were so happy we got to spend time there. The contrast of the Swiss German side to the Swiss French side of Switzerland was a fun way to see Switzerland. KimKim made the experience so easy with our vouchers for everything and the service providers were clearly vetted. We can not recommend KimKim enough for those that are looking for ease when planning a trip as you'll have the perfect balance of individual exploration time and planned activities.

Hotel Reviews

Mona Montreux Hotel

Montreux

The view from our room of Lake Geneva was absolutely breathtaking. The hotel was centrally located to the train station and bus station, for ease. We found Montreaux very walkable with a number of fun restaurants. The hotel buffet could have been a bit stronger (quality wise), but I think we had high standards after our stay in Geneva and Zermatt. We opted for a local coffee shop and keep our buffet selection pretty basic each morning as a result. We enjoyed the hotel's location to the Fairmont for delicious evening meals (with a view!).

Authenticity & Character

Location

Staff

Cleanliness & Comfort

An added bonus was the AC. We were in Switzerland during the European heat wave and thankful to cool off at night.

Matthiol Boutique Hotel

Zermatt

We liked the size of this hotel and the location of this hotel. We liked being far away from town as it was peaceful at night with the windows option and the centralized location to trails for hiking. The morning view of the Matterhorn was amazing. Additionally, the spa room with the sauna was heavenly.

Authenticity & Character

Location

While we felt this hotel was amazing, travelers might find it far away from town. The electric shuttle is only offered to/from the train station when you arrive and leave. You otherwise need to walk everywhere in Zermatt which is roughly 20 minutes to/from town. That wasn't an issue for us and the view was 10/10, but I wanted to mention it. There is a bus you can take, but we opted to walk.

Staff

The staff were very helpful in the morning with my food allergy and ensured I had plenty of gluten free options which I appreciated.

Cleanliness & Comfort

Activity Reviews

The Chocolate Train

Montreux

The quality of coffee could have been a bit better on the train ride in the morning, but aside from that, we were impressed by the train ride. We were initially worried it may be a bit toursity, but we embraced it. The cheese and chocolate factory tour were very informative. Seeing the countryside from the train was also fun. It was a great way to remain cool during the European heatwave and we learned a lot.

Quality of Experience

Guides, Drivers and Staff

Transport

E-bike in Montreux / Lavaux !

Switzerland

Quality of Experience

Guides, Drivers and Staff

Transport

Riffelsee and Riffelberg tour!

Zermatt

Mike was great! We appreciated his expertise on the trails to ensure we had a great hike. This includes where to stop for lunch before our return hike to Zermatt.

Quality of Experience

Guides, Drivers and Staff

Transport

This was our first time using a travel company (as we were travelling with our children) and we were very impressed with the service!
The communication back and forth from George during the planning stages was fantastic.
We then got a dedicated app, WhatsApp group and 24 hour phone number help during the trip itself.
Any issues were dealt with kindly and generously by the company. Our trip itself was full of once in a lifetime memories.
All drivers were faultlessly on time and our guides were all knowledgeable and lovely people. Miss Oki in particular was very knowledgeable and we felt like we got all our Indonesian culture questions answered!
Highly recommend GoKo travel!

We had a great experience with kimkim! They put together a fantastic itinerary based on our desired experience and everything was well structured. Our local specialist, Cannon, was terrific and very helpful and responsive. And the local tour guides provide by kimkim were AMAZING! We loved all of them! We'd definitely recommend using kimkim!

Working with Melanie was fantastic and everything I wanted and more! She worked with me months in advance to plan the ideal surprise anniversary trip for my wife in Italy. She communicated immediately and thoughtfully, did her research to find options and made great suggestions. I especially appreciated her guidance is not overscheduling! The free days were some of the best days of the trip!

We loved learning about historical places, buildings, art, etc. Florence cathedral, Uffizzi and walking the district across the bridge were fantastic. Our days in Sorrento and Amalfi coast were heavenly and loved the day trips to Path of God's and the coastal towns. Ravello was a neat gem. I wish we had more free time there to explore the towns and places like Ravello. Pompeii was the real highlight for us and wish we had dedicated a while half day there instead of 2 hour tour. We ended in Rome only 1.5 days so of course would love to go back and spend more days in Rome and Florence. The walking tour the last night in Travestere was absolute highlight! Will plan to do that in every city next time.

The hotels were fantastic, arranged transportation from hotel were great, and bullet trains a nice splurge.

The only less than ideal experiences were the Murano tour - it was short and a sales pitch to buy instead of showing us the area.

Hotel Reviews

Hotel Barocco

Rome

Amazing ambiance! Breakfast was out of this world!!!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Central Wellness Hotel Sorrento

Sorrento

Pleasant hotel.

Authenticity & Character

Location

Staff

No nonsense but not overly service oriented. One front desk person did not help too much with suggestions.

Cleanliness & Comfort

Hotel Kraft

Florence

Authenticity & Character

Location

It was 20 minutes walk from center so nice and quiet for us and gave us some more walking. A little closer would have been nice.

Staff

Cleanliness & Comfort

Hotel Ruzzini Palace

Venice

Beautiful romantic room, breakfast was like in a high end palace room, amazing! Staff were excellent.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Venice Gondola Ride at sunset

Venice

Its Venice and a gondola, so amazing. But not too exciting in our opinion. The guide didn't do much and Venice is sort of dirty. The sunset part was nice.

Quality of Experience

Guides, Drivers and Staff

Transport

Rome Food Tour

Rome

This is 10 stars!!! Wow a magical evening! The guide Toni was spectacular! About 10 in our group, great food and wine, great explanations. We went to 3 restaurants then Gelato. Too much food in the end! I wish we had planned this in every city!!!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Trip to Murano and glass making workshop

Italy

We thought we would get a tour and learn about glass making. Instead they did 10 minute demonstration of glass blowing and then spent rest of time showing us their store. The pieces were amazing but we had wanted to really learn and see glass blowing and what is done on the island. I dont k ow if they didn't have people to take us around that day or this is the tour. We were disappointed with this.

Quality of Experience

Guides, Drivers and Staff

Transport

Panoramic trail nicknamed The Path of the Gods + Transfer from Sorrento

Italy

Amazing! Loved the guide and the lunch on mountain side! Wish we had thought of breaking off at end to walk to Positano.

Quality of Experience

Guides, Drivers and Staff

Transport

Ravello, Amalfi & Positano

Sorrento

Absolutely amazing. Coast drive and visiting towns were great but wish we could had a few more hours to really explore each town, get lunch, etc. Path of God's hike tour was amazing.

Quality of Experience

Guides, Drivers and Staff

Transport

Vatican & Sistine Chapel Tour + Basilica

Rome

The Vatican and Basilica are world wonders. Our personal tour was 3 hours but still rushing literally. Our guide was nice buy talked too fast and felt like he needed to rush. It was nice to get past long lines but I think I would have preferred going myself and using audio guide but then would need whole day there.

Quality of Experience

Guides, Drivers and Staff

He talked too fast and felt rushed us.

Transport

KimKim helped us locate wonderful places to stay (given our requirement to have 2 bathrooms for 4 people) and we had amazing guides in every city -- Zurich, Basel, Venice, Naples, Amalfi Coast, and Rome. We had the BEST time. Marianna was generally available while we were traveling, as was High Point Holidays, and it made things much easier to have that constant contact.

I started organizing this trip back in the January time frame and by March we had locked down the details. I am grateful that the KimKim team answered my questions and really listened to our priorities. Our hotels/apartments were all extremely well=located (big priority) and our guides were all so good. My teenage daughters had a great time, despite the epic heat wave hitting Europe and the daily power outages in Italy. All in all, we are so very happy with our trip!

Activity Reviews

Rome with Golf Cart at Night with Pizza & Ice Cream

Rome

Such a fun way to see Rome, esp in the heat of the summer. Seeing the sights at night is a special treat, and the dinner we had was AMAZING.

Quality of Experience

Guides, Drivers and Staff

Transport

Such fun!

Private Venetian Foodie Walk

Venice

Maria is a lifelong Venice resident and she taught us so much about Venice - its history, culture, evolution over the past several decades. What a pleasure this tour was! We likely would have not tried cicchetti were it not for this tour, so it really did open our eyes to a Venetian custom.

Quality of Experience

So much fun and so delicious

Guides, Drivers and Staff

Maria was chatty and interesting and incredibly knowledgeable

Transport

We walked!

The safari guides we had were all amazing! We loved the food and camp accommodations. All the organizing with our transportation and connections was so well executed. Our least favorite camp was Moremi and could have skipped this one and stayed longer and the prior 3 game reserves.

This was my third trip with KimKim. And, as usual, everything went perfectly. Denmark is a wonderful country and they have organized and run their country much better than we in the US have. I am 82 and at this age I enjoy simply watching people and absorbing their lifestyles, just seeing how their society functions.

I will definitely will use KimKim again as a travel arranger.

Many great memories came out of this trip. Tasmania was a great choice but we wanted to stay longer. Everything went smoothly on our trip and Ruth was a great help to us. I told her what we wanted to get out of the trip and she made the magic happen. The only regret I have is that I didn’t let Kimkim make the travel arrangements.

One thing I especially enjoyed was having car services pick us up at the airport and deliver us to our hotel. That was such a luxury not having to deal with cabs and Uber and such. We also had a wonderful guide in Tasmania who I would not have been able to book for myself because she was booked through the car service company. All in all, Ruth helped us have a successful and magical trip.

Hotel Reviews

Adina Apartment Hotel Brisbane

Brisbane

The rooms were super nice. We had our best night’s sleep there. Wonderful to have the washer and dryer there because everything was dirty by the end of our trip.

Authenticity & Character

Location

Loved being able to walk to the Pancake Manor! Lots of shopping nearby.

Staff

Cleanliness & Comfort

Reef View Hotel

Whitsunday Islands, Queensland

We had a nice large room and a smaller adjoining one. This hotel is not luxurious but it had its charm. The cockatoos visited us faithfully and the kids were delighted by them. There was really only one restaurant that was kid friendly, but we also enjoyed the pizza place. Everything costs extra. Very little is included other than your room. We enjoyed the buggies for one day but didn’t find it necessary for the more than a day. There’s a grocery store down by the wharf which was nice.

Authenticity & Character

Very beachy. Good showers, lots of towels provided.

Location

It was a typical resort. Beach was very close and it had a heated pool.

Staff

They were very friendly and helpful.

Cleanliness & Comfort

Hard not to bring sand in, but the beds were comfy.

DoubleTree by Hilton Hobart

Hobart

We loved this hotel. They give you a chocolate chip cookie when you check in. I especially liked the bathroom. It had a very nice shelf that allowed you to have all your toiletries handy. The food was okay, but not great. I wouldn’t advise eating dinner there, but breakfast was fine. It was not in a great location for getting fast food. Not much nearby.

Authenticity & Character

Location

Very near the Visitor Center and the wharf. We were able to get the Hop on Hop Off bus at the Visitor Cemter.

Staff

They were very patient about giving us replacement keys. We had a very early departure and they made us breakfast boxes. D

Cleanliness & Comfort

Very clean.

Adina Apartment Hotel Sydney Town Hall

Sydney

The staff was so accommodating. The apartment was very nice. It lacked any basic food ingredients though. Not even salt was provided, so bring everything you need for using the kitchen. The ultramodern stove was difficult for me also. It was in a great location. Lots of shopping close by. The pool was great.

Authenticity & Character

Location

We found it easy to walk from the apartment to restaurants and to Darling Harbor.

Staff

We arrived way before checkin time and they allowed us to hang out in the pool area and were great about letting us access our bags.

Cleanliness & Comfort

Activity Reviews

Full Day Desert Safari Day Cruise

Brisbane

The Full Day Desert Safari Day Cruise was a bit misleading as it wasn't quite a 'safari'. It mainly involved bus rides, but was still enjoyable. My grandson particularly loved sliding down the sand hills, which made it a memorable experience. Transportation back was a bit tricky as it was hard to secure an Uber. Renting a car might have been a better choice for this tour.

Full Day Private Tasmania's Wilderness & Wildlife

Hobart

We had the best guide ever. Rosie was very friendly and great with the kids. They loved the mushroom experience at the National Park. We had a wonderful lunch at a local cafe and Rosie had us singing the Kookaburra song and we kept singing it for the entire rest of our trip. The kids loved Bonorong so much and Rosie knew all of the information that the guides there had to offer. The kids even got to pet a wombat! It was great.

Quality of Experience

This was the best tour of our entire trip

Guides, Drivers and Staff

Rosie was amazing. We fell in love with her.

Transport

Comfortable and provided for all our needs.

We did so many varied activities. As a grandmother traveling with teenaged grandchildren, I was appreciative of the activities that appealed to young people. Norway offers so many out of doors wonders and we did our best with all of them. Our personal guides were great; we felt that we got to know them in the short time they spent with us. All in all, a great success and just what I wanted for this trip.

Activity Reviews

Sauna Experience

Oslo

Hands down this was the most fun experience we had in Oslo. A beautiful sunny evening in the sauna right on the edge of the fjord with fantastic views and plunges into the fjord followed by dinner at a nearby fish restaurant.

Cider Tasting with Food Pairing

Norway

We had several "viking" meals of small plates paired with cider and this one was the best at the orchard where the apples are grown.

Quality of Experience

Fjærlandsfjord Cruise & Bøyabreen Glacier Visit

Balestrand

Great outing, all that it was expected to be. Details of the boat's identity need to be updated; the boat listed is out of service.