Kimkim Trip Reviews

Thank you, Noga, for planning a wonderful trip! The app itinerary was well planned out, and worked out well. A few times the cars GPS couldn’t find our destination, so we used the link in your app with Google Maps and found our way. We had a little trouble with the Parka app at the airport, but otherwise had no problems parking. It might be helpful to note that the Blue car rental office is behind the hotel. Your Zoom meeting pre-trip was helpful to take care of any last minute questions and concerns.
Great trip - thanks!

Zurich:
Hotel Central Plaza was a great choice. It was not only well-appointed, but it was the perfect location. Access to the amazing Hauptbahnhof made it extra fun.
Vanessa was an excellent guide. We wish we had booked more time - it was that good.
The suggestions were very helpful - museums etc. helped on a rainy day.

Trains: We cannot say enough about the itinerary planning, timing, and guidance on connections. We LOVED them..

Colmar: Great choice for our Alsace stop.
Hotel Turenne was lovely, new, fresh, great service, and very well located.
Louie, our Epicurean guide was excellent, friendly, and very attentive. The amount of cycling (15 miles) was perfect for us, and itinerary was well curated.

Lucerne: (not feedback for KimKim) My nostalgic choice of a key stop. In retrospect, now knowing all of the Alps we were going to experience - would now probably skip Lucerne.
Hotel Wilden Mann was a great location, and in retrospect was very well-managed for an ancient and historic building.
The guide Sarjon (sp?) for our tour was knowledgable, but very soft-spoken, did not make sure that we could both hear, and did not volunteer information while walking from information point to point. He would answer question in a low conversational way with Maria, and I could not hear at all. It was a difficult, and bad experience.

Locarno: The trip to Locarno was beautiful, and a lovely experience on its own.
Hotel Lago Maggiore was perhaps the best hotel throughout our trip. Location was superb; room and balcony fresh, spacious and beautiful. Breakfast service was the best. Service people excellent.
Rafaella, our guide was phenomenal. Could have spent the entire day with her. Great suggestions as well.
Valentine's suggestions for restaurants and hikes etc. were very helpful.

Zermatt: Wonderful trip through the Centovalli to Domodossola and on to Zermatt - based on Rafaella's suggestion.
Hotel Julen was a cute hotel, nice view, AC, and an amazing restaurant, the Schaferstube. The staff was unfriendly, and their breakfast service staff was uneven, from OK to terrible.
Valentine's suggestions for other activities were as always excellent.
We enjoyed all of our time in Zermatt, and were literally sad to leave so soon.

Montreux:
Hotel Golf Rene Cape was a beautiful location with spectacular views, access to the promenade, and transportation. The staff was lovely, the service excellent, but the accommodations were sub-par, especially the bathroom. It was also hot due to no air conditioning. We realized that our late change from Glion to Montreux put Valentine in a difficult situation trying to find us a hotel in town - and she did well considering.
E-Bike tour in the Lavaux vineyards: Our guide Yves was just terrific. He was super-knowledgeable. He rode a bit ahead of us, not realizing that when we get on bikes, we do not want an easy ride. We are seeking not only a tour, but a good work-out as well - and he never quite "read the room" on that. So, we didn't feel connected in a way that we could carry on a conversation, and ask questions while pedaling. When we stopped, he inundated us (almost overloaded) with amazing geological, agricultural, and historical information. (We would rather have too much, than not enough.) We were a bit surprised that the entire riding portion of the tour was only 56 minutes total. We expected 2-3 hours, like the Alsace tour. The vineyards and the visit to Chapuis vineyard was magical, and tasty. We realized after that we could have contracted Yves for as long as we wanted. That perhaps should be a question to be asked prior to booking.
We so wanted to spend more time on bikes that the next day we traveled to Chatel St Denis to rent bikes from Alexandre at E-Bike Plaisir, (who Yves contracts with). He provided us a custom itinerary based on our request for 40+ Km, and we had a delightful afternoon that took us through farm country, Mt Pellerin, the Lavaux vineyards etc. We got our fix.
Loved our time in Montreux - the people were friendly and welcoming, the Freddy Mercury Days vibe was fun. It lived up the its reputation as the Swiss Riviera.

Grindelwald: The Golden Pass trip was a lovely experience. We had no idea what to expect in Grindelwald, but it was awe inspiring, in the spectacle, the infrastructure, the options, everything.
Sunstar Hotel: Crazy beautiful view, modern, fresh, well-appointed. Only down-side was dealing with the multitudes of bus tours pouring in, and constant navigating through crowds. The room was warm, again no air conditioning - and buggy. We had to get bug spray to handle it. No screens as always.
The bike tour out of Interlaken was an early morning - but the tour was excellent, actually amazing - and Marceau our guide was delightful and knowledgeable.
Valentine's suggestion to change from Wengen to Grindelwald was a great decision. We visited Wengen, and it was a bit too sleepy for us. Her Grindelwald suggestions were perfect as always.
We could have spent more time there - it was that good.

Zurich:
Central Plaza Hotel - again, would not hesitate to stay there if we return. The rooms, the staff and the breakfast service were excellent.

Car Transfers: Probably did not need the transfers from central Plaza to the Hauptbahnhof They were unnecessary.
Luggage Transfers: We hated them - then loved them. For our situation using only a carry-on suitcase and a backpack - it made it quite difficult because everything we needed for the morning rituals went in our suitcases. They were (necessarily) too early for that reason - it forced 5:30 wake-up - not ideal when on vacation. That's when we hated them. BUT, when navigating stairs at the train stations and making connections - we loved them, because even a carry-on fully-packed suitcase is heavy - and we were able to avoid any potential for a fall or injury amidst the throngs of people dragging their huge bags down and up flights of stairs. Would we do it again? Yes - just for the safety factor at our ages.

We loved having lovingly pre-planned excursions (bike trips, tours) as well as days when we could choose what to do. On those days Valentine gave us detailed and amazing suggestions, most of which we happily did!

Valentine was available to us day and night 7 days a week during this trip, answering questions and helping us navigate any uncertain parts. We've never had a travel company provide such on-the-ground assistance at a moment's notice. Valentine gave her heart and soul to us and shared her knowledge of this beautiful area so generously. We are already recommending her and KimKim without reservation to our friends!

Hotel Reviews

Sunstar Hotel & SPA Grindelwald

Grindelwald

The view was exceptional. No air conditioning which meant leaving the door with no screens open all night, resulting in bugs coming in and crawling all over us all night. The staff gave us a can of bug spray which seemed to help. This hotel hosts bus groups of 40 coming and going at all times, so busy. We liked the restaurant quite a bit! Staff was very helpful

Tradition Julen Hotel

Zermatt

AMAZING view of Mt Matterhorn! Excellent restaurant downstairs for authentic and local food. The staff ranged from inattentive to rude, with one exception Coco who was extremely helpful.

Hotel Golf René Capt

Montreux

Amazing view. Restaurant was ridiculously expensive. No air conditioning, hot sweaty nights. Bathroom rather inconvenient, a lovely garden area in the back yard: we had several evenings there relaxing. Right on the walking promenade which takes you into the center of town, as well as to the Castle.

Hotel Lago Maggiore

Locarno-Muralto

You won't believe the views. Wonderful breakfast, fitness center, perfect location.

Romantik Hotel Wilden Mann

Lucerne

Great job managing such an old building. The air conditioning was wonky, loud. Great location, kind and thoughtful staff.

Hotel Turenne

Colmar

Chic, walking distance to Little Venice and the Old Village area, responsive staff, great breakfast.

Central Plaza Hotel

Zürich

Perfect location, small rooms, good air conditioning, excellent staff

Activity Reviews

Guided City Tour of Lucerne

Lucerne

Not great, only due to our guide not being a skilled communicator. We were glad to see the sights we saw, but couldn't hear him very well (there were only 2 of us) and we had to continually ask questions to get him to talk.

Mount Pilatus, Silver Round Trip (Tickets)

Lucerne

Wow! Cog wheel train, gondola, chairlift, AND restaurants at the top! A singing group was performing when we arrived and we felt like we were in a movie. We hiked at the top for a couple of hours: strenuous and wonderful. Also fun to watch the paragliders take off up close.

Chillon Castle (Entrance tickets)

Switzerland

Way more interesting than we thought it would be!! We got the audio tour receivers and this made all the difference (6 ch).

Zürich City Card (72h) : the whole city with one card!

Zürich

Helpful

E-bike tour Lauterbrunnen & Valley of 72 Waterfalls

Switzerland

We loved our guide Marceau and the other travelers who were on this tour (8 of us in all). The cycling was through forests and small villages and delightful! (about 22 miles). This is NOT a beginner bike ride, as some of the gravel paths are very steep and have sharp turns. The lunch our guide prepared was absolutely delightful, and the waterfalls were amazing. Highly recommend.

Jungfraujoch, Top of Europe (tickets and seat reservation)

Switzerland

Unbelievable views, very crowded. We chose to hike down and leave from another train station, which really gave us a feel for the area.

E-bike tour in the UNESCO Lavaux vineyards

Montreux

The views on this ride were life-changing. We wished we could have had more time mainly because we wanted more bike time to actually work out. Yves' knowledge of the history and geology of the vineyards and of the wine was amazing. The wine tasting was personal and fun! We learned a lot!!

Gornergrat panoramic train (return day-ticket & Priority boarding)

Switzerland

Awe inspiring, everything worked like clockwork. For some reason we had a hard time finding the train station for this particular train, but locals helped us out! We hiked up toward the top as well and this was literally breathtaking!

Locarno walking tour and panoramic boat ride

Locarno

Rafaella was a fantastic guide for us, gave us so many ideas and suggestions. She was a delight and we wished we had more time with her!

E-bike: The Epicurean Tour

Colmar

We loved our guide Louie for this private bike and winery tour. Lunch was okay, not much choice. The wine tasting at Cattin was fantastic!

At Leisure : Stein Am Rhein

Switzerland

super crowded.

Private Walking Tour - History & Mystery of Zurich

Zürich

Vanessa was amazing! We had a rainy day walk with her and we were sad when the tour was over. She recommended local restaurants.

Quality of Experience

Guides, Drivers and Staff

Transport

Everything was flawless from car rental, hotels, guided tours & private transportation! This service took all of the stress of planning local details off our plate. The communication within the app made the day to day travel plans effortless! Thank you

Activity Reviews

Montserrat & Penedès: Nature, Devotion & Cava

Spain

The Vineyard was spectacular with a rich history!

Quality of Experience

Guides, Drivers and Staff

Transport

Taste Barcelona: Authentic Tapas & Neighborhood Walk

Barcelona

Very fun tour with lots of non tourist locations! Our guide was interesting and hospitable. We were able to sample many great Tapas & drinks

Quality of Experience

Food

Guides, Drivers and Staff

Spain Important Trip Information: Please Review Before Departure

Spain

everything we needed to know was at our fingertips

Quality of Experience

Guides, Drivers and Staff

Transport

Barcelona Highlights: Guided Walk & Iconic Sagrada Família

Spain

Our guide was heartfelt & passionate about the Sagrada & Catalonia. He added many details and was perfectly relaxed about touring us through the Gothic District with a personal touch! The Sagrada was a favorite of many in our group! Our guide accessed tickets and we skipped right through the line! Learning the rich history and story made this extra memorable.

Quality of Experience

Guides, Drivers and Staff

From Market to Table: Cook Authentic Spanish Dishes

Barcelona

Lovely experience ….some of the best dishes we ate! The class is held in a gorgeous authentic old building that adds to the charm.

Quality of Experience

Guides, Drivers and Staff

How wonderful to have each day set out for us with tickets to activities purchased, transportation managed, directions provided, and food/beverages/extra site options recommended. Lisa was easy to work with, responsive, and understood the unique architectural sites we were looking to see. An occasional hiccup was managed quickly with 24/7 availability to get things rearranged to managed. This was our first interaction with KimKim and we would definitely use them again!

Hotel Review

The Dominican

Bruxelles

Staff was responsive and helpful. Room and bath were comfortable if a bit small. Location near historic Grand Place was very convenient and special. Breakfast offered a broad range of options.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Antwerp - The Underpass

Belgium

Glad we did it as it give you a feel for Antwerp.

Quality of Experience

Ghent - Scenic boat tour (join-in)

Belgium

Fun. Guide was very funny. Nice way to get a flavor for Ghent.

Quality of Experience

Guides, Drivers and Staff

Brussels - Cinquantenaire Park

Belgium

Interesting park. Sorry to see the main pavilions are not open generally. Understand it would be a significant expense to keep it up and renovated, but hope Brussels has the opportunity to do that in the future...it would be wonderful.

Quality of Experience

Transport

Antwerp - Museum Aan de Stroom (MAS)

Belgium

Nice museum that had views of the city from different directions at every level. That was cool. Top floor offered panoramic views! Exhihibits were fine but not stellar. Still, we enjoyed it.

Quality of Experience

Guides, Drivers and Staff

Brussels - Museum of Musical Instruments (MIM)

Belgium

Beautiful location. Interesting exhibit and nice audio tour where at a press of a button you could listen to most of the instruments. I was thankful I wasn't with my musician brother has he would have spent 8 hours there!

Quality of Experience

Guides, Drivers and Staff

Ghent - Adoration of the Mystic Lamb

Belgium

Significantly better than anticipated...truly wonderful. The virtual reality tour before viewing the painting was informative and fun. Well done!

Quality of Experience

Guides, Drivers and Staff

Brussels - Sint-Gillis art nouveau and Horta Museum

Brussels

A must see and very enjoyable. However, would be elevated with the availability of an audio tour rather than just a brief description of each space in a booklet. Still, an amazing place.

Quality of Experience

Guides, Drivers and Staff

Antwerp - Private guided walking tour of Zurenborg and the Green Quarter

Belgium

Guide was wonderful. It was drizzling or lightly raining the whole time, but with umbrellas in hand, we all made the best of it and the guide was as enthusiastic as one could hope. Very knowledgeable and engaging.

Quality of Experience

Guides, Drivers and Staff

Ghent - Gravensteen Castle of the Counts

Belgium

Interesting. We did the comedy and history audio tour which was entertaining, although a bit long.

Quality of Experience

Guides, Drivers and Staff

Brussels - Center for Fine Arts (BOZAR)

Belgium

No available exhibits.

Quality of Experience

Brussels - Hôtel Solvay

Brussels

Gorgeous! Worth seeing for sure. Tour aspect was not particularly good. Staff were a bit late openning so we all entered together with everyone needing to get booties and check packpacks. We were told we were told we had 40 minutes to view the house, which for us, since we didn't push to the front meant closer to 30. There was no audio tour and guides seemed to be stationed not to provide information but to be sure we all moved along, didn't take pictures until the prescribed time, and didn't touch anything. Staff were not welcoming. It felt like we were gifted with the opportunity and should be thankful we had any entrance at all. Thankfully, we know quite a bit about Art Nouveau and had seen the outside a couple days before with our Art Nouveau guide so she had given us a great deal of history and information.

Quality of Experience

Guides, Drivers and Staff

Transport

Brussels - Explore Brussels' Museums with the Brussels Card (including public transport)

Belgium

Having the Brussels card worked out well. We started at the Comic Museum which was in a cool Victor Horta building, and we enjoyed it more than we expected. We went to the BOZAR next but there were no current exhibits. Thankfully, the Magritte Museum is very close by so we headed there. It was very enjoyable. We enjoyed the Museum of Instruments as well. The trek to the Park Cinquantenaire was a bit long but worth it. And we figured out the metro back to the hotel since it was included on the card. Quite convenient.

Quality of Experience

Guides, Drivers and Staff

Transport

Brussels - Day trip to Antwerp by public transport

Brussels

Train was easy to manage especially with train tickets purchased ahead and a click away. Starting at the central station...wow. We walked and walked and saw a great deal. A wonderful day trip from Brussels.

Quality of Experience

Guides, Drivers and Staff

Transport

Brussels - Private guided walking tour

Belgium

Mix-up on reservation and time meant it started 40 minutes late, but having the actual phone number of the guide meant we were able to reach him directly and he came immediately. Guide was local and generally knowledgeable. Like to have a bit more knowledge of the history of city and perspective this brings.

Quality of Experience

Guides, Drivers and Staff

Transport

Brussels - Art Nouveau at Maison Hannon

Brussels

Just fabulous! A bit of a hiccup meant that the guide was not highly comfortable with English, so we ended up with 2 guides! Both were not completely fluent in English but together we understood each other perfectly. Both were charming and highly knowledgeable. A great experience.

Quality of Experience

Guides, Drivers and Staff

Transport

Brussels - Day trip to Ghent by public transport

Brussels

Having the Ghent card made seeing sites easy. Ghent is lovely and would highly recommend. Enjoyed the castle and the boat trip. We were not sure the special tout to see the Mystic Lamb would be worth it and it definitely was!

Quality of Experience

Guides, Drivers and Staff

Transport

Brussels - Private guided walking tour: Art Nouveau architecture

Brussels

Our guide was charming, enthusiastic and knowledgeable. A great experience.

Quality of Experience

Guides, Drivers and Staff

Transport

Everything on the trip was flawless. I got to do some amazing things and didn’t have to do all the work to figure it out. Adam was always very responsive to make the changes along the way as well. I look forward to planning with this team in the future. Adam’s expertise represented your company well and built confidence for me to use them in the future.

Hotel Reviews

Hilton San Jose La Sabana

San Jose

Excellent hotel with amazing views. Staff are all very friendly. Great gym and pool.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Cloud Forest Lodge

Monteverde

Jose at the restaurant was amazing and took good care of me. Rooms don’t have AC and can get warm.

Authenticity & Character

Location

to far to walk to anything.

Staff

Cleanliness & Comfort

No AC

Tifakara by the Waterfall

La Fortuna

Everyone working there makes you feel at home. This wasn’t just a hotel it was an experience. Made me feel like I was in the show “White Lotus” without the drama.

Authenticity & Character

Loved the frog sanctuary and trails

Location

Staff

Adrian, Kevin and Fernanda.

Cleanliness & Comfort

Rooms were spotless and shared areas were too.

Activity Reviews

Santa Elena Cloud Forest Reserve Guided Hike

Monteverde

Danny was great and extremely knowledgeable. Great place to see lots of birds and Danny knew them all very well, just buy sound. It was a beautiful walk.

Quality of Experience

Guides, Drivers and Staff

Transport

TreeTram, Hanging Bridges & Zipline Adventure

Monteverde

Great place to get a fantastic zip line experience with highly trained professionals. Best zip lines with amazing views. The bridges were lots of fun and a great way to see the jungle.

Quality of Experience

Guides, Drivers and Staff

Transport

Trekking to Laguna de Hule

Arenal/La Fortuna

Great hike for experienced hikers. Amazing jungle experience. The food at the families house at the end was amazing. Best food I had on the entire trip.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Sloth Discovery Walk

Arenal/La Fortuna

Great nature walk with a very experienced guide with a.great eye.

Quality of Experience

Guides, Drivers and Staff

Transport

Everything was excellent from start to finish. Jimena and the rest of the team planned our trip down to every small detail. From airport pickups, arranging breakfast/lunch boxes while travelling and taking us to the excursions. The guides and drivers were punctual, knowledgeable and willing to adapt pace to the day. They even helped us dealing with the altitude sickness in Cusco. We would recommend without hesitation.

Valeria and Lucrezia,

As our incredible journey comes to an end, I’m struggling to find words big enough to express what this trip has meant to all six of us.

What you created for us was not simply an itinerary or a vacation. It was a truly unforgettable experience that we will carry in our hearts for the rest of our lives. Every place we visited, every experience, every thoughtful detail, and every wonderful person we met along the way made this journey feel extraordinary.

We laughed, celebrated, learned, explored, ate far too much amazing food, and shared moments together that we will be talking about for years to come. There are memories from this trip that I know will stay with each of us forever.

Every single person you connected us with was exceptional. Our guides were absolutely incredible. Their knowledge, passion, and ability to bring Italy to life for us was simply mind blowing. Beatrice also deserves a very special mention. She was beyond helpful, responsive, and caring whenever we needed her, and knowing she was there for us gave us such peace of mind throughout the trip.

Planning a trip for six people with different interests and expectations is no small task, yet you somehow turned it all into one seamless and beautiful adventure. We are so grateful for the care, thought, and attention that went into every part of this experience.

Our hearts are incredibly full.

We came to Italy hoping for a wonderful vacation. We left with something so much greater: memories, stories, laughter, friendships, and a deeper love for this beautiful country that none of us will ever forget.

Thank you, from all six of us, for giving us the trip of a lifetime. What you created for us was truly remarkable, and we will always remember the people behind the scenes who made it so special.

With enormous gratitude and very full hearts, ❤️
Deneen and the entire group 🇮🇹

Activity Reviews

Visit of the Amalfi Coast villages with a shared wine tasting and lunch at Tenuta di San Francesco

Italy

Such a fun day and a wonderful way to experience the beauty of the Amalfi Coast! We only wish we’d had more time to slow down and really take it all in, but we truly enjoyed every minute. Our driver and guide, Michele, was fantastic: friendly, knowledgeable, and made the entire day so enjoyable. The scenery was breathtaking, and the wine tasting and lunch were a lovely addition. A memorable day and a great way to see so much of this beautiful area!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Private golf cart tour

Italy

This was such a great way to experience Rome, especially when you only have a short amount of time. Our guide, Marco, was so sweet, knowledgeable, and made the experience really enjoyable. He showed us so many of Rome’s highlights and gave us a wonderful introduction to the city. Since our time in Rome was limited, the golf cart tour allowed us to see so much more than we ever could have on our own. A fun, relaxing, and memorable way to see this incredible city!

Quality of Experience

Guides, Drivers and Staff

Transport

Vatican at night: Private tour

Rome

This was such a special way to end our holiday in Italy. Our guide, Deborah, had an incredible wealth of knowledge, and the tour was extraordinarily rich in history, art, and detail. There was honestly so much to take in that at times we felt we could barely absorb everything she was sharing, especially at the end of such a full journey, but we were in complete awe. Our only disappointment was that we hadn’t realized we should arrive earlier if we wanted time to visit the Sistine Chapel, so unfortunately we missed that experience. We wish we had known in advance. That said, the tour itself was absolutely spectacular. Seeing the Vatican in the evening made it feel even more special, and Deborah made the experience truly memorable. A beautiful and unforgettable way to end our Italian adventure.

Quality of Experience

Guides, Drivers and Staff

Transport

Lemon Grove- Mozzarella Farm in Sorrento area

Italy

Such a fun and memorable experience! The family made the entire day so special. They were funny, warm, engaging, and incredibly knowledgeable. We learned so much, including some wonderful cooking tips that we’ll take home with us and treasure for years to come. It felt personal, authentic, and full of laughter from beginning to end. An absolutely amazing experience and one of the highlights of our time in Sorrento!

Quality of Experience

Guides, Drivers and Staff

Transport

Private Chianti wine tour with cooking class and lunch

Italy

This was truly one of our favorite days of the entire trip. Spending time with the family and being welcomed into their world made the experience feel incredibly personal and special. Learning to make authentic pasta together was so much fun and something we will always remember. The food, wine, setting, and hospitality were all wonderful, but it was the warmth of the people that made the day unforgettable. Our driver was also exceptional. He was warm, accommodating, and such a pleasure to spend time with, making an already amazing day even more enjoyable. This was so much more than a cooking class or wine tour. It felt like a genuine taste of Italian life, and it is a memory we will treasure for years to come. Absolutely five stars!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Day visit to Siena and San Gimignano - guide in Siena included

Italy

This was an incredible and very full day. Our guide in Siena was simply remarkable, and her knowledge was extraordinary. The winery lunch was another wonderful highlight and made the day even more special. There was so much to see, learn, and experience that we only wished we had more time. If our schedule had allowed, two days would have been even better so we could slow down and really soak it all in. Our driver was also incredibly kind and accommodating when one of our friends became ill, which we appreciated more than we can say. A truly memorable experience.

Quality of Experience

Guides, Drivers and Staff

Transport

Private boat tour to Capri

Italy

One of the highlights of our trip! The boat tour to Capri was absolutely beautiful and such a special experience for the six of us. The scenery was breathtaking, the day felt relaxed and personal, and our captain and crew were wonderful. Truly unforgettable and absolutely five stars.

Quality of Experience

Guides, Drivers and Staff

Transport

Ivan did a fantastic job of listening to me and selecting activities that were fun and exciting. The drivers were professional, safe, operated clean vehicles, knowledgeable and always prompt. The tour guides (biking, kayaking, winery, guided walks) were very accommodating, service oriented, knowledgeable and comfortable to be with. The extras provided were always a nice surprise. The breakfasts in each hotel was delicious and had a huge selection to choose from. My first complaint is that the hotel in Korcula was a little warm and a little uncomfortable to sleep. I also heard another man complaining about this at the front desk. I also believe the towels were older and need to be replaced. I plan to look at a trip to Thailand for 8 people in November 2027 and hope to have the same great service that Ivan provided.

Hotel Reviews

Irini Luxury Rooms

Split

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Pharos Hvar Bayhill Hotel

Hvar

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Marko Polo Hotel

Korcula

Authenticity & Character

Location

Near every thing

Staff

Cleanliness & Comfort

Hotel Lero

Dubrovnik

All good.

Authenticity & Character

Location

Close to everything.

Staff

Cleanliness & Comfort

Activity Reviews

Guided Walking Tour of Split

Split

Quality of Experience

Guides, Drivers and Staff

Transport

Hvar Wine Tasting Excursion

Hvar

Quality of Experience

Guides, Drivers and Staff

Transport

Tour Dubrovnik's Old Town

Croatia

Quality of Experience

Guides, Drivers and Staff

Transport

Plitvice Lakes National Park

Split

Quality of Experience

Guides, Drivers and Staff

Transport

Day Trip to the Caves & Beaches of Vis Island by boat

Hvar

Quality of Experience

Guides, Drivers and Staff

Transport

Half Day Kayaking Excursion

Korčula

Quality of Experience

Guides, Drivers and Staff

Transport

Bike tour in Dubrovnik with lunch

Dubrovnik

Quality of Experience

Guides, Drivers and Staff

Transport

Gorgeous country and easy to follow itinerary

It was a pleasure to work with Jook and the kimkim team. Because of their detailed planning, our trip went seamlessly. From airport pick up to Tours, boutique, making class, scuba diving, sunrise on Mount Batur, our drivers were there to pick us up and bring us back. We felt safe the entire time. Bali is not easy to navigate and the streets don’t have great signage and are teaching with scooters and traffic jams and so it’s always better to have a local driver. The driver Agong was pleasant, reliable, and knowledgeable about the different temples and sites that we saw.

Our trip had an interruption because of the eruption of Krakatoa while we were in Jakarta. They were able to help us with last-minute change of plans. I am very glad we used the kimkim team. We had wonderful memories and learned so much about Indonesia.

Hotel Reviews

The Sankara Resort & Spa

Bali

The staff were very helpful and sweet. They had interesting entertainment in the evenings, Restaurant had great food. The spa was wonderful as well. I enjoyed their pool. The one drawback was issues with humidity in the bedrooms and low water pressure in the showers. The hotel staff were very eager to help and remedy the situation.

Authenticity & Character

Entertainment in the evenings with local performers and spa were very charming

Location

The rooms had a view onto a Charmin rice patty, it is not within walking distance of the main center of Ubud

Staff

Always eager to help, great attitude

Cleanliness & Comfort

Humidity issues in our room, some of the bedding had to be changed out because of a musty odor

Sari Pacific Jakarta, Autograph Collection

Jakarta

This hotel had the most incredible brunch I have ever had. They had dishes of Indian, Indonesian, Chinese, Japanese, continental, American. Each breakfast was like a trip around the world. This was also a block away from a great mall that had a lot of interesting Indonesian handcrafts, a food court, and multiple restaurants. The hotel was clean and convenient. The Japanese restaurant there was amazing also.

Authenticity & Character

Beautifully appointed, fabulous breakfast

Location

Close to a great mall

Staff

Very helpful in getting us a ride to yogykarta

Cleanliness & Comfort

Activity Reviews

Jakarta Half-Day Highlights Tour

Jakarta

Catherine was very knowledgeable and her English is very good. She took us through the highlights, the moss was really large and unusual. This was a new experience for us having to wear a scarf and cover-up. We really enjoyed the dioramas in the national Museum, which explained the heritage of Jakarta.

Quality of Experience

It was great to see the highlights of Jakarta in one afternoon

Guides, Drivers and Staff

Katherine was very friendly and open

Transport

Crafting Heritage: A Traditional Batik Painting Experience

Indonesia

This was so interesting to go through the process of applying the wax and painting. I love the experience and the ladies were very helpful.

Quality of Experience

I really love arts and crafts, and they let me create my own pattern

Guides, Drivers and Staff

Very friendly and helpful, their English really wasn’t very strong, but they were very kind and helpful

Transport

He was willing to take me after the class to a jewelry and wood carving store with local artisans

Mount Batur Sunrise by Jeep Adventure

Indonesia

Hated getting up so early, but definitely the pictures were worth it. The guide was an excellent photographer and knew how to take the long exposure photos to get the great shots. The sites were amazing.

Quality of Experience

Food

They serve some cookies and tea before we set out

Guides, Drivers and Staff

Transport

Jeep did not have seatbelts. It is a pretty steep ride up the mountain.

Hidden Beach, Uluwatu Temple & Kecak Dance

Indonesia

Kecak traditional dance was interesting, we had overstay our time at the beach so we didn’t get to see the temple

Quality of Experience

Guides, Drivers and Staff

Agong was friendly, knowledgeable, and helpful

Transport

Ubud Cultural & Nature Highlights Tour

Indonesia

Beautiful falls, monkey forest was a lot of fun and the monkeys came up to us and it was fun watching them. The Liu coffee plantation was also great and the flights of coffee and tea were amazing.

Quality of Experience

Love the monkey forest, fall were beautiful, Luwat coffee plantation had amazing coffee, and tea

Food

Guides, Drivers and Staff

Agong was knowledgeable and pleasant

Transport

Dive Bali's Iconic East Coast: Tulamben or Amed

Indonesia

My daughter loved this experience. The reefs were relatively close to shore so she didn’t have to spend much time on the boat to get to the reef. Staff was friendly and helpful.

Quality of Experience

Guides, Drivers and Staff

Transport

Two hour ride from Ubud

My trip to Ecuador was a fabulous excursion. The sights and sounds that I experienced will forever be remembered. Even when a pivot from the itinerary was necessitated by my health issues, it was executed flawlessly. What made the trip so successful was my driver/guide Daniel. He helped me physically get around, but his overall knowledge, his driving skill, his hidden gems to explore, and his other worldly personality combined to make this an unforgettable tour. Beyond that, the accommodations and the restaurants were top notch. From the beaches to the Andes, to the jungle, to the volcanos, there is no other country like Ecuador. The people are friendly, the weather was perfect, the sky was pure blue. I wish I could stop there, but I had an issue with the transportation that was never resolved. I was told by KIMKIM to quote, “anticipate the arrival of a comfortable private transportation service”. What I got was an uncomfortable cramped regular automobile that the guide told me that he borrowed from a friend. Really? This is how your company operates? You don’t operate with a fleet of vans with easy ingress and egress and large viewing windows? This car had a faulty passenger seat which made things very challenging every time I had to get in or out. So, this situation and the fact that it was never addressed and resolved is the reason for the three stars. In conclusion, I would say to potential travelers to Ecuador definitely consider KIMKIM, but be sure of your ride before you commit.

Kimkim was terrific and we just completed an outstanding trip to Norway!

I asked Anna to help put together a 3-week self-drive trip that focused on the outdoor beauty of Norway, including lots of day hikes I had read about (including others she might recommend), with accommodations that were nice & clean – and a handful of splurge stops she thought were worth it. Anna was quick to propose a trip that looked great, worked with us as we made a few tweaks (including a start in Oslo to take the cross-country rail trip before starting our self-drive – worth it!), and she recommended & incorporated a handful of private city walks and guided hikes. The process was easy, the trip was custom, the results were great.

Accommodation favorites include: The Bolder (a modern compact stand-alone cabin with a spectacular view), Fjaerland Fjordstove Hotell & Restaurant (a historic gem in a charming tiny town with a terrific restaurant), Blatind Botique Hotel (cozy luxury in a private mountain setting with excellent dining), and an unbelievable lakeside view from a Vollsnes Feiehus Stryn cabin near Loen. We also enjoyed the quirky/funky Dovregubbens Hall, and Hotel Brosundet in Alesund. And we stayed in a handful of Scandic hotels which were nice, clean, and had great breakfasts. We wanted a variety – and we were happy with the variety!

Add-on favorites include: A private city walk in Bergen, followed by a hike above the city the next day (beautiful). A private hike to a historic farm now known for wild blueberries in an idyllic setting near Fjaerland. And a floating sauna (with occasional fjord plunges!)

Hiking area favorites: Forsand, Voss, Loen, Andalsnes

One other note. Kimkim provided support during our trip – I didn’t expect to need it, but I did. During one of our drives, we arrived at what looked like an abandoned ferry terminal (we were the only ones there). I couldn’t quite make sense of the ferry terminal schedule on-line, so I reached out to Kimkim’s 24-hour number (it was Sunday), and they responded immediately --confirmed the ferry schedule, provided an alternate route if I didn’t want to wait, and asked what else they could do. I really appreciated the support.

A great trip! Thank you.

Hotel Reviews

Scandic Voss

Voss

Great location in Voss. Big nice breakfast.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Scandic Byparken

Bergen

I liked the location (away from the cruise crowds, but still very walkable to the main city area). Nothing special, but clean. Good breakfast.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Scandic Byporten

Oslo

Small but comfortable rooms. Very handy to adjacent mall, restaurant, train station. Good breakfast.

Authenticity & Character

Location

Staff

Very friendly at the front desk.

Cleanliness & Comfort

Hotel Brosundet

Ålesund

Great location. Rooms were fine.

Authenticity & Character

Genuine Alesund

Location

Staff

Cleanliness & Comfort

Blåtind Boutique Hotel

Stordal

Cozy luxury in a private mountain setting with excellent dining. This was a treat.

Authenticity & Character

Mountain lodge on the outside, lux on the inside.

Location

Staff

Ole was exceptionally personable and very welcoming.

Cleanliness & Comfort

Frich's Ekspress Hotel

Åndalsnes

Clean rooms. We liked and used the common lounge several times. Handy to have a grocery close. But the restaurant in the building is closed. And it's in a bit of an odd part of town.

Authenticity & Character

Location

Seemed to be in the more industrial part of town. Restaurant in building is closed. Not bad, but we needed to drive to eat, hike, or see the town center.

Staff

Didn't see any, but rooms were clean.

Cleanliness & Comfort

Oppdal Turisthotell

Oppdal

Rooms were clean, but dated. Overall, this hotel seems tired. Breakfast was nothing special.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Clean, but not cozy or all that welcoming.

Dovregubbens Hall

Dombås

Quirky, funky, but perfect for the setting, and we liked it. Clean and comfortable.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Vollsnes Feriehus Stryn

Stryn

The setting is spectacular -- the views amazing. Big, modern, and it has a washing machine! Free kayaks -- we used these and they were great. Walking distance to some great trails. The cabin is a 4-plex, so if others are out late on their deck, you will hear them (we did).

Authenticity & Character

Location

Staff

Owner stopped by after we arrived to make sure all was OK

Cleanliness & Comfort

Very clean.

Fjærland Fjordstove Hotell & Restaurant

Fjærland

A historic gem in a charming tiny town with a terrific restaurant. The expansive lobby lounge and wrap around deck were really nice. This was a favorite for sure.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The Bolder

Forsand

Small but fantastic. We spent one entire afternoon marvelling at the view.

Authenticity & Character

Location

Staff

The cabin was initially made up for 2 (reservation was for 3) -- and they remedied the issue promptly.

Cleanliness & Comfort

Rosendal Turist hotel

Kvinnherad

Top floor room of old building had a tiny triangle-shaped shower with no shower door, and angled (roofline) ceiling in the bathroom (I hit my head twice). We ate at the restaurant on the night they were serving crab and shrimp buffet -- we did not care for it.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

The rooms were clean. The bathroom in my room just wasn't comfortable.

Activity Reviews

Guided hike over "Vidden"

Bergen

Our guide modified our original hike to accommodate us with a less strenuous hike -- funicular up, then hiking above the city, and back down to our hotel.

Quality of Experience

Guides, Drivers and Staff

Bergen Walking Tour With a Local Guide

Bergen

Informative, and away from the cruise crowds -- our guide timed it so the bulk of the crowd had cleared once we arrived at the fish market area. Enjoyed walking the narrow streets and seeing the historic homes.

Quality of Experience

Guides, Drivers and Staff

Explore Oslo's Hidden Gems with a Local Expert

Oslo

I liked getting away from the tourist center to see other parts of the city -- a more "real world" look at Oslo. We had a few bites of local food along the way (cinnamon bun, Syverkiosken) -- a nice walk!

Quality of Experience

Guides, Drivers and Staff

Geraingerfjord Safari by RIB

Geiranger

The day was cloudy & misty. Our guide was fine but not particularly exciting. We had arrived via ferry from Hellesylt (due to a road closure), so we had already seen most of it. On a clear day with a more entertaining guide, it would be better.

Quality of Experience

The Bordals gorge

Voss

This is a quick stop (you can do a hike from the hotel, or drive there and step out). We drove (and did a separate hike around the city).

Quality of Experience

Hike to Rampestreken Viewpoint

Åndalsnes

Steep, and tree-root covered along much of the way, but very doable. The hike above the viewpoint to the top is the steepest and most exposed along the side of the mountain.

Quality of Experience

Cheese Tasting in Undredal

Norway

Great cheese, and hands-down the best brown cheese of the trip. An informative hour.

Quality of Experience

Visit Stegastein Viewpoint

Norway

The view is very nice. The drive up is insane.

Quality of Experience

Voss Gondol

Voss

The gondol ride was nice and the view up top is nice. Unfortunately the trails at the top are shared by mountain bikes, and though we didn't see/meet any mountain bikers on the trail, the trails themselves were torn up from bicycle ruts & very muddy -- a disappointment. Loved the swing at the top of the mountain.

Quality of Experience

Transport

Floating Sauna

Norway

Fun and hot (sauna) and freezing (jumping into the fjord). A must do. And the scenery -- fantastic!

Quality of Experience

Guides, Drivers and Staff

Transport

Easy, easy walk from hotel.

Guidet Hike to Blåbærstølen

Fjærland

We had a beautiful day -- the scenery was terrific, and we even ate a few blueberries (though the season had passed). Our guide was a life-long local, very knowledgeable -- and enjoyable.

Quality of Experience

Guides, Drivers and Staff

Transport

We planned a nearly two-week trip to Italy with KimKim after previously using them for a similar trip to Norway. From the beginning, we made it very clear that our two priorities were hiking and maintaining a vegan diet.

I’ll start with the positive: all of our accommodations were lovely, clean, and felt safe.

Unfortunately, the trip planning itself was disappointing.

For the Lake Garda portion of our trip, our hotel was approximately 1.5–2 hours from both our planned KimKim tour and the hikes KimKim recommended. This resulted in spending at least 3–4 hours driving each day during the four days we were there. With numerous accommodations available around Lake Garda and in the surrounding hills, this made very little sense. We were not given options for accommodations closer to our planned activities, which is exactly the type of logistical detail we expected a travel-planning company to help us navigate.

We also understand that traveling vegan can require additional planning. However, we specifically discussed our diet multiple times and asked about vegan-friendly accommodations. We were led to believe there were not better options available. Once we were in Italy, we discovered that there were vegan resorts and other accommodations in the area that would have suited us much better. We trusted KimKim and our planner, Anita, and therefore did not independently research every accommodation before the trip. Discovering these options while already traveling was extremely disappointing.

Most concerning was the inaccurate information we received regarding the most important hike of our trip. We specifically asked Anita before traveling whether a parking pass/reservation was required and were assured that it was not. Once there, we learned that this information was incorrect. Because the necessary arrangements had not been made approximately 30 days in advance, we had to scramble to find a way to complete the hike and ultimately do it at a time that was not what we had planned or wanted.

This was particularly frustrating because we had proactively asked about the requirement before leaving. We relied on Anita’s expertise and the information she provided—one of the primary reasons we chose to use a professional travel-planning company.

We understand that unexpected issues can arise while traveling, but these were not unforeseen circumstances. They were planning and logistical issues that could have been avoided with more accurate information and greater attention to the priorities we communicated from the beginning.

After two trips with KimKim, we will not be returning as customers

Hotel Reviews

Antica Locanda dei Mercanti

Milan

Great central location for touring downtown.

Authenticity & Character

Set in a 18th century building that has been renovated. This had the best AC of any of the locations we stayed. Despite being downtown, it was very quiet.

Location

Staff

Extremely welcoming and friendly. They readily helps us carry our bags into the hotel without hesitation since the entrance of the hotel is on the second floor. The only downside was that parking was about a 7 minute walk away from the hotel.

Cleanliness & Comfort

Very clean

Floris Green Suites

Castelrotto

Beautiful suites in a beautiful location. Staff went above and beyond to help make sure our breakfast had no animal products. They even surprised my husband with a special note and gift on his birthday. The attention to detail was very sweet and really made you feel the warm character of the region.

Authenticity & Character

Location

Small town area but with grocery and hikes near by.

Staff

extremely friendly staff. They gave us a tour of our suite upon arrival and were always happy to provide us with ice on request

Cleanliness & Comfort

Hotel Piccola Vela

Desenzano del Garda

Upgraded room was spacious. Room was nice and clean. There was plenty of green space for our dogs and the hotel was dog friendly. Location was good for family activities. It was not ideal for our trip needs.

Authenticity & Character

Location

Listen to clients purpose for trip goals

Staff

Cleanliness & Comfort

Activity Reviews

Italy -Important Trip Information: Please Review Before Departure

Italy

See initial review of trip Rental car was very uncomfortable for th amount of driving that we ended up doing. We would have much rather been offered an upgrade had we known that we would be traveling hours everyday in the car.

Quality of Experience

Guides, Drivers and Staff

Transport

Between Heaven & Earth: Madonna della Corona Sanctuary

Italy

Guide was friendly and knowledgeable about the area. She spoke perfect English.

Quality of Experience

We had no interest in seeing a Catholic Church and never expressed this to be important.

Guides, Drivers and Staff

Transport

2 hours away from our lodging. We were told to meet our guide at the wrong location. Luckily she reached out to us via Whats App

Chris was wonderful to deal with, we didn’t make it easy for him, constant changes and re-jigging but he was always patient and understanding, and helped us achieve our goals.
Acropolis Hill Hotel was a great location, wonderful view, and lovely accommodations. Walking tour of Acropolis and biking tour of Athens was a perfect overview of Athens.
We loved Santorini best, Cliff Side Suites was second to none. Our room was huge, beautiful views and sunsets. Many restaurants within walking distance. Took a couple days to tour towns and relax on beaches, a good mix of activity and down time.
Naxos was lovely, Naxos Beach Resort was a great location in Naxos Town, a lot within walking distance. Full day catamaran tour was good, our day the waters were choppy with high winds, so didn’t swim as much as we would have, but a great crew, great food, it was a fun day.
All air and ferry transfers Chris organized were seamless and all drivers meeting us to move us were outstanding.

Aleksandra was very attentive. We didn’t have many issues, but the things we brought to her attention were resolved quickly and to our satisfaction. We spent too much time driving around Scotland, which is our own fault. We should’ve looked more closely at how far apart things were. We chose kimkim because I used you in Morocco, and the trip was wonderful. We had a driver that was with us the entire time, which was extremely helpful. I made an assumption the same thing would happen in Scotland, but it didn’t. Would’ve been nice to leave our clubs in a van when we didn’t need it, and have transportation whenever we needed it. Not your fault, but a more detailed understanding would have helped set expectations.

In a couple of places our reservations had the wrong name on them. Since we had the confirmation number we were able to convince people it was our tee time or tour time, but we were told by kimkim this happens all the time. You should figure out why and fix that. Overall the trip was good, hotels were nice, transportation was on time and appropriately sized for 4 people with luggage and golf clubs.

Kristof, our driver through Inverness and Loch Ness was amazing, loved him! Also Jack Treacher , our tour guide in Edinburgh was top notch.

Hotel Reviews

No 17 The Promenade

Oban

Great restaurant onsite. Room was nice, bathrooms very small. Most of the staff were wonderful, friendly, and helpful. Our check-in experience was not very welcoming. The person checking us in seemed surprised we were there, as if we were a bother to her. It was not what we expected !

Authenticity & Character

Location

Staff

Most were excellent

Cleanliness & Comfort

Dornoch Castle Hotel

Dornoch

Staff was excellent, and the restaurant was really good too. Rooms were nice as well

Authenticity & Character

It’s a castle but nicely updated and comfortable.

Location

Right in town, short walk to the golf course

Staff

The woman who greeted us was excellent. Stored our luggage, reserved a nice table for us for dinner.

Cleanliness & Comfort

Kinnettles Hotel & Spa

St Andrews

Good location, friendly helpful staff

Authenticity & Character

Location

Very close to town

Staff

Cleanliness & Comfort

Bunchrew House Hotel

Bunchrew

Very charming with wonderful staff, but too far away from town. Good breakfast but you really must have espresso options! The bartender made the best old fashions we had on the whole trip (and we had a lot!)

Authenticity & Character

Beautiful grounds right on the water

Location

Just wasn’t for us, it was lovely but too far out of town

Staff

Everyone was welcoming and friendly.

Cleanliness & Comfort

Hotel du Vin & Bistro Edinburgh

Edinburgh

So many stairs and staircases that lead to different areas. Not easy to navigate. Some staff were very good, but most were reactive and not proactive, there was little anticipatory service. No one told us they had a lounge we could use while waiting for our room to be ready, we found it later on our own. And that there was a bar on the second floor with comfortable seating. We stayed here twice and the rooms were very different. Didn’t love the first one, it had a strange configuration, but the second one was spectacular. Beds weee very comfortable and large.

Authenticity & Character

Very unique, has old town castle charm

Location

Right in the middle of everything you want to see in Edinburgh

Staff

Some were good, some not, so very inconsistent. Breakfast staff was excellent.

Cleanliness & Comfort

Great bed. Great bathroom in our second stay, very strange in our first stay.

Activity Review

Edinburgh Castle & Old Town Private Tour

Edinburgh

Jack Treacher was terrific

Quality of Experience

Guides, Drivers and Staff

Transport

Trip of a life time

Natalie, William and Javier were each terrific guides.

Hotel Reviews

Inti Punku MachuPicchu Hotel & Suites

Machu Picchu, Aguas Calientes

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Sueños del Inka Hotel

Cusco

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Shared Cooking Classes Ivanna Lescano (18:00 - 19:30)

Cusco

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Machu Picchu Tour (Private Guided Tour) AM

Aguas Calientes/ Machu Picchu

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Shared tour to Pisac, Ollantaytambo & Train to Machu Picchu town

Peru

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Private Half-Day Cusco Walking Tour: Sacsayhuamán, Qoricancha & San Pedro Market

Cusco

Quality of Experience

Guides, Drivers and Staff

Transport

The trip was great from planning all the way through implementation. The country is beautiful, the populace is friendly. All the guides were well-versed in their subject areas and were friendly, too. We especially enjoyed Darko, Zoran, and Daniel. The accommodations were enjoyable Noteworthy were the KimKim reps Ivan and Sarah who were exceptionally responsive to our every inquiry. They were the best. We WILL use KimKim again!

Hotel Reviews

Hotel Porto

Dubrovnik

Pharos Hvar Hotel

Hvar

Irini Luxury Rooms

Split

Manda Heritage Hotel

Zagreb

Activity Reviews

Tour Dubrovnik's Old Town

Croatia

Day Trip to Montenegro

Dubrovnik

Dubrovnik Kayaking Adventure

Dubrovnik

Day Trip to the Caves & Beaches of Vis Island by boat

Hvar

Guided Walking Tour of Split

Split

Zagreb - walking food tour!

Zagreb

Quality of Experience

Guides, Drivers and Staff

Really enjoyed Darko!

We had an incredible family trip to Ecuador. The itinerary was thoughtfully planned and showcased the country's stunning landscapes, culture, and wildlife. Some of the highlights included hand-feeding hummingbirds in Mindo, horseback riding in Cotopaxi, canyoneering in Banos and snorkeling in Galapagos. Our local mainland guide Cristobal was outstanding, bringing each destination to life with his knowledge, professionalism, and warmth. What a beautiful country, highly recommend this trip to anyone looking for a memorable and worry-free adventure in Ecuador.

Hotel Reviews

La Isla Hotel

Puerto Ayora

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Wyndham Quito Airport

Quito

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hakuna Matata Lodge

Archidona

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Sangay

Baños de Agua Santa

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Chilcabamba Lodge

Machachi

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Ikala Quito Hotel

Quito

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Review

Quito City Tour - Middle of the World

Quito

Having an amazing guide helped make this a great day.

Quality of Experience

Guides, Drivers and Staff

Transport

From start to finish we were extremely pleased with our customized trip to Mexico City. Hugo really listened and understoodw our needs, and we even initiated a call or two just to clarify the details. Most would categorize this as a family trip with two daughters in their twenties plus a very active Mom, Auntie, and Uncle in our sixties. We were quite happy with the strong emphasis on art, cuisine and culture so the initial Chef’s Table event was an extraordinary welcome.

Luz was our local coordinator and kept us on track the entire time. She was very responsive to any concerns, any special dietary needs, or potential issues. As such the logistics were smooth despite the notorious Mexico City traffic. We spent the most time with local guide Mony and we could *not* exhaust her vast knowledge of history, religion and especially archeology. My husband and I have traveled extensively and we would request Mony again. She is also incredibly thoughtful and accommodating — a great fit for a family trip.

One standout was the hot air balloon ride over Teotihuacan. Sailing over the tops of ancient pyramids on a beautiful morning was a hit with our entire group.

We split into two groups the final day and my husband and I enjoyed a contemporary art gallery tour with the Traveling Beetle. They did an excellent job and we purchased two pieces, not to mention enjoying the serendipity of exploring art during GAMA week.

In the end we appreciated the high quality and degree of customization — down to securing a floating boat in Xochimilco celebrating our university colors. And the Pug Seal Anatole boutique hotel in Polanco was also lovely and served the most amazing breakfasts, We had a room with an outdoor soaking tub, a wonderful break after our morning tours.

We’ve used KimKim in several countries and they do not disappoint. They’ve earned our highest recommendation.