Trip Reviews for Iceland

A fantastic day with a local guide - great hiking with some cool, secret canyons and waterfalls. Lunch was amazing. Best of all were Jon’s Saga stores and personal love for the region. More than we expected!

We really enjoyed the itinerary and the hotels that were selected. Would have appreciated a bit more detail and tips. For example the day trip to the waterfall, where there was no opportunity to get lunch, a note suggesting to take a picnic lunch would have been helpful. Also some detail on the timing of activities would help plan the day better - seal colony viewing duration, whale watching duration etc.

We had a wonderful trip to North and West Iceland with our 2 year old daughter! Everything that Zeynep recommended was wonderful and completely doable with a toddler in tow. We especially loved seeing the geothermal areas in Myvatn, our awesome boat ride to see the puffins from Husavik, and the pebble beach on Snaefellsnes peninsula where a seal swam right up to us! Such a gorgeous country, and Zeynep's arrangements kept us out of the tourist crowds while still letting see so many amazing things.

Thank you Zeynep and kimkim, we had the most wonderful days in Iceland!!!
Everything was so well organized and worked as swizz clock that we had to worry about nothing, just make sure we will get to next place in time.
We had asked for budget accommodation, but were amazed how great and cozy all hostels, gueshouses and hotels were - Sunna’s guesthouse in Reykjavik had the best location! Guesthouse Lambastaðir was so cozy, just like somebodys home and the late night hot tub was brilliant. Same... read more

Thank you Zeynep and kimkim, we had the most wonderful days in Iceland!!!
Everything was so well organized and worked as swizz clock that we had to worry about nothing, just make sure we will get to next place in time.
We had asked for budget accommodation, but were amazed how great and cozy all hostels, gueshouses and hotels were - Sunna’s guesthouse in Reykjavik had the best location! Guesthouse Lambastaðir was so cozy, just like somebodys home and the late night hot tub was brilliant. Same in hotel Katla. I’m not surprised all the places were fully booked.
Zeynep, we are so greatful fore the trip plan you had made for us. We visted almost everything you had marked on handwritten map - it was clever to use different colours, which made it really easy to understand. And small hints like the lobster restaurant Fjöribordid, wow!!! So worth of vsit.
And we loved ice hiking at Solheimajökull. It was the only day pouring rain, but we got everything we needed to stay dry. We really loved our guide who was so professional in hinking, but also fun and friendly as person. We will treasure that day for a lobg long time. And eveything he told about glaciers and melting really got us thinking about global warming and the results. Thank you Asgard Beyond!
We can also say only greatest thanks to Zodiac tours for boat tour on Ice Lagoon, what a experience! No one should miss it if in Iceland.
I left peace of heart to Iceland and hopefully will return some day to explore more. Just loved it!
Eneken and friends

We had an excellent time in Iceland and particulary liked the scheduled activities (Glacier walk and Iceberg lagoon boat ride). We also very much enjoyed our overnight on Westman Is. On the south coast we loved the major waterfalls-Seljalandsfoos, Skogarfoss and Gullfoss-, the black beaches-Dyrholaey & Reynisfjara . Also the wildness and vastness of the Snaefellsne was a highlights.

The amount of dramatic and beautiful scenery was unlimited and endless in Iceland.

Preeti made several... read more

We had an excellent time in Iceland and particulary liked the scheduled activities (Glacier walk and Iceberg lagoon boat ride). We also very much enjoyed our overnight on Westman Is. On the south coast we loved the major waterfalls-Seljalandsfoos, Skogarfoss and Gullfoss-, the black beaches-Dyrholaey & Reynisfjara . Also the wildness and vastness of the Snaefellsne was a highlights.

The amount of dramatic and beautiful scenery was unlimited and endless in Iceland.

Preeti made several suggestions that were excellent-Fjadargljufur Canyon, Route 558 through the lava filed and the Floi Bird Reserve, plus a wonderful ice cream stop Efstidalur. We prefer the less crowded stuff and these tips were good. We thought other than Gullfoss, the Golden Circles was overcrowded and not appealing.

People of Iceland were very nice and helpful. Over all it was great. As pescaterians , the food was fine and supermarkets were good shopping

We liked the accommodations particularly when isolated a bit and in beautiful place. However the apartment for 2 nights in Reykjavik while in a great location could have been a bit nicer. Also we spoke about the last nights accommodation at West Park and were offered a refund (shared bathroom and sitting area) and pretty basic all the way around.

The Westfjords were recommended first by Preeti and this was a highlight of the trip. Halldor took over after the initial contact.

Our main complaint is the vehicle. We were assigned a Renault delivery truck that had been converted to carry passengers. We experienced the following problems. The seats were to close together, the van was noisy, but worst of all, the leaf spring suspension made the vehicle very uncomfortable to ride in not only on some of the rough backcountry roads, but even on the well paved roads.

Our trip to Iceland was amazing! We were very pleased with the sites and recommendations made by Preeti and kimkim - so much so that we want to visit again - and soon.

Things that stood out:
While we enjoyed the entire trip, the following stood out as truly exceptional experiences: the south coast, Jokulsarlon glacier lagoon, the glacier hike, the fjords on the east coast (Hotel Bjarg was charming!), Arnarstapi hotel and the surrounding area, Skaftafell national park, Kirkjufell mountain,... read more

Our trip to Iceland was amazing! We were very pleased with the sites and recommendations made by Preeti and kimkim - so much so that we want to visit again - and soon.

Things that stood out:
While we enjoyed the entire trip, the following stood out as truly exceptional experiences: the south coast, Jokulsarlon glacier lagoon, the glacier hike, the fjords on the east coast (Hotel Bjarg was charming!), Arnarstapi hotel and the surrounding area, Skaftafell national park, Kirkjufell mountain, Reynisfjara beach, Djupalonssandur beach, Londrangar, and Thingvellir National Park. Plus, we loved all the waterfalls, and we would most definitely recommend to anyone going to Iceland to drive around the country - it is simply breathtaking.

Things we'd do differently:
Our itinerary was quite full, which at times felt like there wasn't enough time to enjoy many of the locations fully. Also, we visited Perlan on the last day of our trip, and looking back, we think Perlan would have been great at the start to help provide more background and context to the area we explored. While all of the hotels were clean and sufficient, our least favorite was Hotel Laugarbakki, perhaps because of its remoteness (and the hot tubs were rather cold). Given that we drove around the country, we might also recommend a different car (a crossover perhaps or SUV) other than the sedan we received. While most of the routes were paved, we did occasionally find ourselves in the middle of bumpy gravel roads and a more durable car would have eased our minds a bit - though our sedan worked out just fine, and we did not have any difficulties.

Was super helpful in planning our trip and coordinating the moving pieces. Sotiria was super responsive and knowledgeable!

Our 16 day self drive tour went off very well. It was well planned by Sveindis Maria and only once or twice did we feel that we could have traded a day or so in a particular area for a longer stay where we were. We felt that our consultant had heard our desires and heeded them well in her planning.
We discovered truly extraordinary food in Hotel Borealis. The hotel itself was a comfortable but not exceptional lodge - with a fabulous view down the valley - but the chef was a wonder with both... read more

Our 16 day self drive tour went off very well. It was well planned by Sveindis Maria and only once or twice did we feel that we could have traded a day or so in a particular area for a longer stay where we were. We felt that our consultant had heard our desires and heeded them well in her planning.
We discovered truly extraordinary food in Hotel Borealis. The hotel itself was a comfortable but not exceptional lodge - with a fabulous view down the valley - but the chef was a wonder with both vegetables and meat. The meal there was unmatched and I think will be unmatched long after we return home. To add to it, our waiter was a delight.
Our 2 most beautiful rooms were both in Fosshotels - at Hőfn and Eastfjords. The Eastfjords hotel has an intetesting museum attached and built into it. Though the weather was rainy, the fjords here were really beauffiful. We recommend exploring them all and not being deterred by gravel roads.
The lava flows and craters at Krafla, the one desolate and the other awe inspiring, were fascinating as was the intricate shoreline of the Myvatn lakes.
The slow reclamation of the lava fields by lichen, moss and wildflowers was interesting to see as we moved from very recent to very old fields. The coastline on the roads to the Westfjords is not to be missed.
We heartily recommend the Settlement Cafe and associated museum in Borganes and the food at the Reykholt Fosshotel. Best salad in Iceland.
Our only disappointments were 2 rainy days and the Fosshotel in Reykjavik. It was tired and grubby. That said, the staff there was pleasant, kind and helpful.

Preeti was fantastic! Each day was filled with great adventures and experiences! Preeti was available for quick questions and advice at any time , and was really interested in preparing a trip that fit our interests!

My wife, Renee, and I had a memorable and exciting 14 day trip driving an AWD vehicle all the way around Iceland in early July. Preeti at kimkim did a fantastic job taking into account what we wanted to do, working out the logistics of how much we would likely be able to drive/accomplish in a day and choosing hotels for us that were all 3+ star and met and, in many cases, exceeded our expectations. She also incorporated a variety of guided activities into our schedule. The final package... read more

My wife, Renee, and I had a memorable and exciting 14 day trip driving an AWD vehicle all the way around Iceland in early July. Preeti at kimkim did a fantastic job taking into account what we wanted to do, working out the logistics of how much we would likely be able to drive/accomplish in a day and choosing hotels for us that were all 3+ star and met and, in many cases, exceeded our expectations. She also incorporated a variety of guided activities into our schedule. The final package was delivered to us as a pdf document with day-to-day instructions, Google driving maps and vouchers for hotels and activities that we had pre-paid for. All-in-all a very seamless experience and well worth the small percentage service fee included in the final reckoning. My only somewhat minor criticism was that it was hard to decide what to include and what not to, based simply on cost, as the car rental, activities and hotel bills were not itemized prior to payment. For those trying to budget, I would strongly recommend searching on the web in addition to working with Preeti for a better idea of itemized costs before committing.

The best things about Iceland are the incredible scenery, especially the volcanic landscapes, seascapes, waterfalls and turf-roofed houses and churches, and the flora and fauna, especially the Icelandic Horses, puffins and arctic foxes. All of it was wonderful, even if the weather was not always cooperative. Expect to have a backseat full of wet rain gear, as you get in and out at frequent intervals to explore roadside attractions and take photos! Places that I would highly recommend include ALL the waterfalls (including Gjain and Haifoss, two of our favorites which we added to Preeti's itinerary), the road to Landmannalaugur, the icebergs at Jokulsarlon, Petra's Stone Collection in Stodvarfjordur and Audunn's Mineral Collection in Djupivogur, Seydisfjordur (especially the sushi at Nord Austur), puffin viewing at Halmarholmstri, hiking around Lake Myvatn and Asbyrgi, the Whale Museum at Husavik, the Herring Museum at Siglufjordur, the Settlement Center at Borgarnes, Hornstrandir Nature Reserve, and the reconstructed fishing station at Osvor. Overall, I'm so glad we did not spend too much time in Reykjavik or waste our money on the Blue Lagoon, as the rest of Iceland has so much more to offer.

Among the organized activities Preeti set up for us, we particularly enjoyed horseback riding among the geothermal springs at Eldhestar, a glacier hike near Skaftafell, and eating uni (sea urchin) and scallop sashimi freshly bottom trawled from the floor of Breidafjordur on our Viking Sushi tour. While we did successfully track three humpback whales on our whale watch tour in Husavik, it was a very wet ride and we had hoped to see other species, so it was a bit disappointing. The weather (10 foot swells!) also caused our trip by boat to Hornbjarg, the bird cliffs on the north side of Hornstrandir Nature Resrve, to be cancelled, but Preeti and her husband came to the rescue and arranged for us to go instead to Hesteyri on the south side of the Reserve, where we had an enjoyable hike to an old whaling station. We had booked a kayaking tour in Isafjordur the next day, but we were too tired to contemplate it and the weather looked foreboding still. Luckily, Preeti was able to cancel at no charge for us and we received a refund for this and the shortened Hornstrandir trip very promptly on our credit card. Finally, on our last day in Iceland, we were booked for the Inside the Volcano tour near Reykjavik. When we got there, the weather was really ghastly and we called Preeti to ask if we should/could cancel. She persuaded us to go, despite the weather, as she revealed that it was the most expensive tour we had booked on the whole trip. So we bravely marched two and a half miles across the lava in our yellow slickers and had an incredible experience descending more than 200 meters inside an extinct volcano, something I'm sure we'll never get the chance to do again. On top of that, we got to see an adorable baby arctic fox who had taken up residence under the trailer for the base camp at the volcano. So, THANK YOU Preeti for persuading us to persevere and for organizing such a great trip. Thank you also for going above and beyond to retrieve Renee's expensive Swarovski binoculars that she left at Hesteyri and ship them efficiently for us to Reykjavik's domestic airport, where we could pick them up before our departure back to the US. You get the highest recommendation from us!

This was our first trip to Iceland so we depended upon KimKim to advise us on appropriate tours and day trips. While the weather was not ideal, we still had a great time, and are very satisfied with our guide and the itinerary. Highly recommend, particularly if you’re not familiar with Iceland.

It was great to have Preeti's help once we were in Iceland. We encountered a few problems as we went, due to weather and cancellations, and she had to do some reshuffling and re-booking. It was nice to continue on our vacation while she handled the headaches- I don't know what we would have done without her help. The driving plan had lots of suggestions for stops and optional detours that were wonderful. We were very glad to have her to turn to during our stay. I wish that we had been given... read more

It was great to have Preeti's help once we were in Iceland. We encountered a few problems as we went, due to weather and cancellations, and she had to do some reshuffling and re-booking. It was nice to continue on our vacation while she handled the headaches- I don't know what we would have done without her help. The driving plan had lots of suggestions for stops and optional detours that were wonderful. We were very glad to have her to turn to during our stay. I wish that we had been given more choice and explanation during the planning process- particularly around accommodations. The hotels were always clean and located near the next day's activities, but we would have liked a higher class of accommodation and hotels with more personality. We had booked two nights on our own before enlisting help, and the places we booked were much nicer than what we got through Kimkim. Preeti really never asked what we were looking for or what price range we were looking for- we gave her some ideas for activities we'd like and she gave us back a fully planned trip and price for the trip without an explanation about how the price was set. In the end, we had a wonderful vacation and were glad that we went through Kimkim/Preeti, I just wish we'd felt a little more in control of and aware of the vacation we were embarking on. One thing that we came to appreciate during our trip was how Preeti had tried to steer us away from the Golden Circle- we felt obligated to see some of the sights there, and ultimately insisted on including it in the itinerary. She obliged and squeezed it in. We enjoyed the rest of Iceland much more than the Golden Circle. It was a zoo. We were glad we spent the majority of our trip elsewhere, where there are just as many beautiful and unique spots but a third of the people.

The hotels we stayed in were fine - but directions to them were sorely lacking.

In general directions were poor.

Overall the trip was great. We loved Iceland. The printed book that was given to us had several errors. For instance, a waterfall recommended for us to see was listed on two days. It was a clear mistake but confusing for me at first. Also, one night there was a hotel listed in the written part of our itinerary but there was a different hotel listed on the back. Errors like this are unacceptable to me. I also could have used a phone call immediately prior to departure to walk me through... read more

Overall the trip was great. We loved Iceland. The printed book that was given to us had several errors. For instance, a waterfall recommended for us to see was listed on two days. It was a clear mistake but confusing for me at first. Also, one night there was a hotel listed in the written part of our itinerary but there was a different hotel listed on the back. Errors like this are unacceptable to me. I also could have used a phone call immediately prior to departure to walk me through everything. Our point of contact was responsive so can't fault her for that. Our trip turned out great but I don't think I would recommend your service. I'm a neutral supporter.

Super trip in spite of the miserable weather. The itinerary was excellent. Preeti handled the refunds for the cancelled excursions speedily. The only item that must be improved is the directions to the booked hotels - there were none. Our car navigation system handled the two hotels with street addesses (Hotel Orkin & Hotel Bjarg) but we spent a lot of time finding the others. E.g. it would have been useful to know that Efri-Vik Bugalows are co-located with Hotel Laki. All the... read more

Super trip in spite of the miserable weather. The itinerary was excellent. Preeti handled the refunds for the cancelled excursions speedily. The only item that must be improved is the directions to the booked hotels - there were none. Our car navigation system handled the two hotels with street addesses (Hotel Orkin & Hotel Bjarg) but we spent a lot of time finding the others. E.g. it would have been useful to know that Efri-Vik Bugalows are co-located with Hotel Laki. All the accomodations were good - we especially enjoyed Hotel Bjarg. The background information that we received should also mention the numerous Visitor Information Centers. They were an excellent resource. We really enjoyed the Myvatn Nature Baths. Thanks for a great trip.

We booked a 14 day ring road trip. Planned it a year in advance. Everything went smoothly for the most part, but the hiccups made it more of an adventure.I loved the West Fjords the most the scenery was beautiful and it was the only time sun was shining so that helped. When we had any issues or questions during the trip they emailed us in a timely manner. I would not hesitate to use this service again.

My travel specialist, Caroline, did an excellent job planning our summer vacation in Iceland! Not only did she book all of our accommodations, rental car, and some excursions, she also provided detailed information on sight-seeing and restaurant recommendations. She was even available while we were on the road in Iceland to provide tips on last-minute excursions. During the planning process, Caroline was very flexible with changes to our travel plans and provided excellent advice. I highly recommend Caroline to anyone looking to book a road trip in Iceland!

The information provided allowed us to make the best use of our short time in Iceland.

It was our first time using kimkim and we have already recommended it to others. Preeti's itinerary provided a great balance - logistics were taken care of and we had reservations for a few excellent activities, but she also left us with suggestions for add-ons and free time to explore on our own. That made it better than an all-inclusive tour while being a lot less stressful than planning it all ourselves. I'm glad we chose to spend the first days in the remote and beautiful eastern fjord... read more

It was our first time using kimkim and we have already recommended it to others. Preeti's itinerary provided a great balance - logistics were taken care of and we had reservations for a few excellent activities, but she also left us with suggestions for add-ons and free time to explore on our own. That made it better than an all-inclusive tour while being a lot less stressful than planning it all ourselves. I'm glad we chose to spend the first days in the remote and beautiful eastern fjord country before we drove to the more heavily touristed southwest. I think we were both impressed most by the ever-changing and dramatic landscape shaped by volcanoes and glaciers.

Our guide, Birgir Jóhannsson was very good. He was intersting, polite, accommodating to our needs. The hotels/guest houses which were booked were very modest. Of the five nights there, four were very bare. Two had no TV, no soap in some of them, no bath mats, no face cloths, about two clothes hangers. They all had private bathrooms with wonderful hot and cold water.
My biggest complain was the bus. There were 17 people plus driver crammed into a very tight space. There was absolutely no... read more

Our guide, Birgir Jóhannsson was very good. He was intersting, polite, accommodating to our needs. The hotels/guest houses which were booked were very modest. Of the five nights there, four were very bare. Two had no TV, no soap in some of them, no bath mats, no face cloths, about two clothes hangers. They all had private bathrooms with wonderful hot and cold water.
My biggest complain was the bus. There were 17 people plus driver crammed into a very tight space. There was absolutely no leg room, particularly for tall people. The overhead bins were very shallow , so would not accommodate a full backpack, only some jackets. We sat for hours driving with out packs on our knees. We did make frequent stops to stretch our legs but that also meant a lot of off and on the bus. Our group of passengers was very good at rotating seats, but when you got over the wheel well, there was even less space. Either get a bigger bus or less passengers. We specifically choose this tour because there were less passangers than the big tour buses.

We had a terrific trip. Visiting Landmannalaugar was probably my favorite - the landscape is incredible and hard to even describe. We hiked through an obsidian lava field to a bunch of fumaroles, and then up to the closest peak for an amazing view. The whole family really enjoyed our trip to Heimaey as well (although as the family member with motion sickness isssues, I had a few complaints!). We climbed up Eldfell and found an active hot air vent, which was very exciting, saw the puffins... read more

We had a terrific trip. Visiting Landmannalaugar was probably my favorite - the landscape is incredible and hard to even describe. We hiked through an obsidian lava field to a bunch of fumaroles, and then up to the closest peak for an amazing view. The whole family really enjoyed our trip to Heimaey as well (although as the family member with motion sickness isssues, I had a few complaints!). We climbed up Eldfell and found an active hot air vent, which was very exciting, saw the puffins and other seabirds, and even had an unexpected whale sighting. Early in the trip, we did some of the more standard visits - Seljalandsfoss, Skokafoss, the glacier at Skaftafell, the glacial lagoon, and other nice stops on the ring road. The first couple were crowded but still lovely to see, and that's saying something given that we come from a town famous for its waterfalls. We also really enjoyed our visit to Snaefellsnes Peninsula - there were extreme winds on our first day there (a steady 50-60 mph with higher gusts), which was wild. We couldn't even make it to the top of Saxholar Crater because I was literally blown off my feet! The next day the winds were milder and we hiked from one village to another through a lava field, along sea cliffs. We also took an F road up to the edge of the glacier. In Reykjavik, we enjoyed seeing Hallgrimskirkja, we had a LOVELY visit to one of the local geothermal pools, and we walked around in the rain. Oh, and we stopped at Thingvellir to see the continental rift, and we couldn't miss seeing the geysir!

We stayed in guesthouses - shared bathroom facilities, and breakfast provided. All but one of them had kitchens, which worked out great because we only ate 2 restaurant meals during our whole trip to save money.

Halldor did a great job coming up with hike suggestions that worked for the whole family (3 generations, ages 4-64). We took a substantial hike every day of our trip, sometimes two, and found his suggestions really solid. It was chilly (48F and raining) pretty much the entire time but we were well prepared and the weather wasn't an issue.

If I had to do it again, I would spend less time in Reykjavik and more time in Snaefellsnes. Reykjavik was just so very expensive - we couldn't afford to visit all the museums (just the animal park, for the 4yo), and although the shops are lovely and I wish I could have bought a sweater, there was no way I could pay $200 for a sweater or even $30 for a single meal. We spent at least half of our last day watching Norwegian cooking shows on the guesthouse's television and eating Icelandic cheese sandwiches. It wasn't unpleasant, but we could have been poking around Snaefellsnes instead. The thermal pool visit, however, was SO WORTH IT.

We had a great 1st trip to Iceland. It was very memorable. Our favorite outings were the glacier lagoon and the glacier hike. The Wifi in the car was great. We were not very happy with our accomodations at Hotel Katla. The entire room size was for the beds. The bathroom was clean but old and so small that the toilet and shower had to overlap in space. We would not stay there ever again. Hotel Stracta was the best place we stayed.

Overall, the trip was amazing. We really enjoyed the sights, food and experience. The different hostels each had a charm of their own, and only one or so was even remotely a negative., and that was because of the access to the house and kitchen.
My only concern was the hike in Hornstrandir was extremely strenuous. I had appropriate gear, and was in decent enough shape to find it enjoyable, however the description kind of made it sound like an easy stroll. Other people might not be as... read more

Overall, the trip was amazing. We really enjoyed the sights, food and experience. The different hostels each had a charm of their own, and only one or so was even remotely a negative., and that was because of the access to the house and kitchen.
My only concern was the hike in Hornstrandir was extremely strenuous. I had appropriate gear, and was in decent enough shape to find it enjoyable, however the description kind of made it sound like an easy stroll. Other people might not be as prepared with gear, and/or ability. Although if I had understood, maybe I would have had more fear. So it’s hard to say if more description would have been good or bad! We got through it and felt that we really accomplished something at the end. . I absolutely loved our guide and the experience. It was incredible, but I was somewhat unprepared for the reality of wading shoeless in icy creeks and rivers and hiking straight uphill for several kilometers.

Also the road to Látrabjarg, HOLY CRAP, that road was so super scary, for little payoff at the end, it was really foggy and we couldn’t see much. A little warning about that road and maybe I could have been a little more prepared, and not so scared that we would slide off into the ocean.

Otherwise, everything was fabulous. We enjoyed the horseback riding, the hostel in Broddannes was our favorite, hands down. What a stunning place.
We also really enjoyed the town that was the Herring Capital, and the museum there.
The whale watching was a little different than we do here in the states, but it was pleasant nonetheless, and I hope that Iceland abandons it’s Whaling program for whale watching instead, as I’m sure it’s more lucrative and more humane. But I’m an environmentalist, and have been against whaling my whole life. I hate to think of these creatures being killed. Seeing them on the menus in Reykjavík , I had to grit my teeth with that one.
Again, I had a wonderful, memorable time!! I will never forget it!!

All of our guides were very good. The part of the trip we enjoyed the most was the hike in Hornstrandir. The hike was very challenging for us. The elevation gain and distance were just what we expected. We didn't expect the rocks to move around so much as we walked on them. The food at the farm house was great.

The Isafjordur Cultural walk was very informative and enjoyable.

The kayaking was similar to what we experienced in other places. The clothing provided was much better than we... read more

All of our guides were very good. The part of the trip we enjoyed the most was the hike in Hornstrandir. The hike was very challenging for us. The elevation gain and distance were just what we expected. We didn't expect the rocks to move around so much as we walked on them. The food at the farm house was great.

The Isafjordur Cultural walk was very informative and enjoyable.

The kayaking was similar to what we experienced in other places. The clothing provided was much better than we had at other places. I was confident that we wouldn't end up in the water, but it was good to know that if we did we were well protected from extreme cold.

Our guide on the 2 day van ride was knowledgeable and really looked out for us. The weather impeded our enjoyment of the Latrabjarg Cliffs, but our guide to took us back again on the second day and the weather was better. I(but not Peggy) got tired of being in the van so long each day and not being out and walking more. The weather again was a part of the problem. We of course don't fault anyone for that. We were well aware that the weather we saw was about average and could have been much worse.
Overall, Iceland was a new and very different experience. We would have had difficulty planning and navigating such an experience without of expertise of Kim Kim.

Our guide arrived 1 1/2 hours later than scheduled. Concierge called you after waiting a half hour and we were informed that the guide would pick us up in an hour. The guide did arrive in an hour and was wonderful. He did not know what happened, only said that he got a call an hour ago and asked if he could do them a favor. Obviously, it was a major mess up. The guide did make up for your error as he was wonderful; very knowledgeable and a pleasure to spend the day with. Not happy and would not recommend Kim Kim. Sveindis Maria was very helpful with making plans.

Our trip to Iceland was terrific! Sotiria done a great job planning our trip and the information provided to us both before we arrived and with the information packet we received upon arrival made the trip go without a flaw. Gullfoss, Geysir, Skafoss waterfall, the black sand beach of Reynisdrangar, Glacier Lagoon and the Blue Lagoon all were amazing and did not disappoint. Our trip to the Westman Islands fulfilled my wife's bucket list of watching Puffins in their habitat. The hotels ... read more

Our trip to Iceland was terrific! Sotiria done a great job planning our trip and the information provided to us both before we arrived and with the information packet we received upon arrival made the trip go without a flaw. Gullfoss, Geysir, Skafoss waterfall, the black sand beach of Reynisdrangar, Glacier Lagoon and the Blue Lagoon all were amazing and did not disappoint. Our trip to the Westman Islands fulfilled my wife's bucket list of watching Puffins in their habitat. The hotels Sotiria set us up with were top notch and the breakfasts included with each location made the day start out great. Our family thanks you for making our trip to Iceland one of our most memorable trips to date. Iceland is such a beautiful country. Kimkim and Sotiria made our experience something we will always cherish.

Preeti & Haldor did a great job with our itinerary! The kayak and hike on the glacier was a big highlight. We had a great guide named Marek. The blue lagoon is a must do and would only add the in water massages (must do in advance as sold out when we arrived). One of the most memorable trips of my life....and I proposed (Preeti gave me some great ideas of where to do it!) while on the Westman Islands and she said YES!. Highly recommend The Kimkim Team!

My experience with kimkim looks a lot like the daily temperature chart on my weather app: high at the very outset when a friendly woman in Tennessee took down the personal particulars of our well-traveled four person group (whose ages ranged from 84 to 78), descending to a series of lows when the first agent assigned to our group persistently erred in the details of our trip (how many days and nights, how many days for car rental, etc., and ultimately sent us a final bill before ever... read more

My experience with kimkim looks a lot like the daily temperature chart on my weather app: high at the very outset when a friendly woman in Tennessee took down the personal particulars of our well-traveled four person group (whose ages ranged from 84 to 78), descending to a series of lows when the first agent assigned to our group persistently erred in the details of our trip (how many days and nights, how many days for car rental, etc., and ultimately sent us a final bill before ever providing us with an itinerary). The temperature graph went up dramatically when competent Preeti arrived on the scene, and stayed up during our first 4 nights in Iceland, all on the incredibly beautiful Snæfellsnes peninsula. It’s hard to pick a single high point, but the setting and lunch at Budir, and the setting (amidst hundreds of breeding Arctic Terns in the fields and Kittiwakes in the cliffs) and the elegantly restrained rooms in the cottages at Arnarstapi, our lobster lunch at Hraun, and the wide, wide waterfalls at Hraunfossar and Barnafoss- these things come to mind immediately.
We were incredibly happy travelers, in fact, until having picked our way through a maze of small and smaller roads, we arrived in the rain at the doorstep of the Hotel Kriunes, replete in all its faded southwestern/Mexican splendor. Construction in progress, extremely unwelcoming owners, gloomy corridors, no handicapped access to the badly lit lower level, etc., etc. I’ve been through all this before at some length with Preeti, so refer you to that correspondence for details. Whatever Preeti and the owners may say or think (and i’m not sure whether Preeti has ever seen the place), the Kriunes was nowhere near the level of quality that any of our group would ever find acceptable, nor could the offer of a $50 discount and free sandwiches, or even free rooms, have ever made any difference. Preeti says it was three-star, and maybe it once was, but i have to say that the ambience of the place was positively disagreeable; it did not measure up in any way to the charming little places we stayed in all the other nights. So, not wanting to ruin our entire visit during an endless argument pitting my opinion against Preeti’s and the owners, we made alternate arrangements on the spur of the moment, cancelled our rooms, paid for our sandwiches, tipped the helpful women at the reception desk. And found our way to a very nice hotel in Reykjavik’s city center.
So what did we think of kimkim’s services? We loved almost every minute of our short stay in Iceland, and we have Preeti to thank for much of what we enjoyed, but the gigantic mistake with the Kriunes - and her failure to understand why we felt the way we did and most particularly her inability to fix things for us (she appeared to be taking the side of the hotel, not we who were her direct clients), leaves me with decidedly mixed feelings about what added benefit we got from kimkim’s management of our travel arrangements in Iceland. I hope to hear back from you.

Iceland is an amazing land of natural beauty. There are impressive waterfalls throughout the country. The weather in early June was for the most part sunny and pleasant with 2 days having rain. On 1 day there were issues of fog and some sights were missed.
The highlight of the trip for both of us was the Jokulsarlon Glacier Lagoon and Diamond Beach, where the glacier meets the ocean and massive icebergs are everywhere in the lagoon. The ice pieces that litter the black sand beach look like expensive works of art made of clear glass.
The people of Iceland are friendly and welcoming.

It would be difficult to point to a favorite activity. Our snorkeling (Andy), kayaking (Reiner) and ATV guides were all terrific. Really friendly and helpful with driving and dinner suggestions. Our hotels were all really nice and well-located. It was nice to have both city and outside of the city accomodations. We loved everything.

We had a wonderful trip to Iceland. All of the logistics and reservations were great, and seamless throughout the trip. Really appreciated some of the locals favorites recommendations. All of the excursions were great. The daily itinerary was great and well planned. We had one snafu in that an activity was cancelled due to weather, but they were quick to recommend an alternate plan. Would have liked bigger rooms in a few of the places.

Trip was fantastic - I never could have planned this without Halldor / Wild Westfjords. I have no idea what premium I paid to have this trip planned but it doesn't matter - I could never have put something like this together on my own.

I would definitely refer Halldor - and KimKim - to anyone looking to visit Iceland.

Thanks for a memorable vacation,as your itinerary was perfect; the car correct, the sights wonderful and the accommodations superb. We appreciate your work and suggestions as we relive the week with friends and relatives. Your help--even with the weather! is appreciated. thanks again.
Terry

We were very happy with the itinerary for our 14 day "package" self-drive trip to Iceland. Included in our package price was: car hire, accommodation at 2/3 star level (including breakfasts), car ferry to the western fjords, entry to Blue Lagoon and Myvatn Nature Baths, and a boat ride at the Glacier Lagoon. Also included was the peace of mind that we could call on Halldor or Preeti in case anything went wrong. We took up the dining suggestion at Tjoruhusid and were not disappointed! It... read more

We were very happy with the itinerary for our 14 day "package" self-drive trip to Iceland. Included in our package price was: car hire, accommodation at 2/3 star level (including breakfasts), car ferry to the western fjords, entry to Blue Lagoon and Myvatn Nature Baths, and a boat ride at the Glacier Lagoon. Also included was the peace of mind that we could call on Halldor or Preeti in case anything went wrong. We took up the dining suggestion at Tjoruhusid and were not disappointed! It was great to have everything pre-booked and to simply hand over a voucher to get the required service.

The only reason I gave 4 stars instead of 5 for the overall booking experience was because some weeks after we had agreed on the itinerary and paid our deposit for the package as quoted, we were told they had made a mistake with the accommodation prices and wanted to charge us more! We refused, based on the fact that the inclusions in the package were very clear right from the start (note: we only ever got one price per person, not an itemised price list for each inclusion in the package so had no idea what each component was worth anyway), had been checked and confirmed by both parties (as evidenced by the email chain) AND we had already paid a third of the total package amount as a deposit, which to us meant we had a contract that was not open to change. The matter was let drop, but I feel it should never have been brought up in the first place - we are not the Iceland experts and so how were we to know the package was "too cheap"?

We were then a bit concerned that the changes made to our accommodation might mean we got something sub-standard, but happily this was not the case and our holiday went very smoothly.

If you want a hassle-free self-drive holiday in Iceland, then planning and booking through kimkim is certainly the way to go!

Chris did a great job helping plan our unforgettable trip.

I have a few suggestions; please advice traveler to Lake Myran (sp) of the absolutely aweful sworn of black flys in the area. We couldn’t walk around the lake because we were not prepared for the flys. We were pretty disappointed as the area and walked looked beautiful. Face nets are essential.
Also, toward the fiords in the northeast coast, were advices to take road 92 to 96. These roads are now just highway one.
Lastly, our... read more

Chris did a great job helping plan our unforgettable trip.

I have a few suggestions; please advice traveler to Lake Myran (sp) of the absolutely aweful sworn of black flys in the area. We couldn’t walk around the lake because we were not prepared for the flys. We were pretty disappointed as the area and walked looked beautiful. Face nets are essential.
Also, toward the fiords in the northeast coast, were advices to take road 92 to 96. These roads are now just highway one.
Lastly, our last accommodation took cash only! We were ill prepared for this as well. Luckily, the women was kind and took what we had. Which was only less than half what we owed.
Otherwise, these were our only problems, and they were minimal!

Thank you for a wonderful trip.

Thank you, Zeynep for a fantastic trip! We really appreciated all the extra information about where to find vegan food—which was actually not as difficult as we had anticipated!—and that you customized the itinerary based on our preferences. We had an amazing experience in Iceland—gorgeous scenery, lovely hotels, delicious food, great car, wonderful hikes, and a great itinerary—everything was perfect. We especially enjoyed the Glacier Lagoon Zodiac tour—wow!!!!—the Ingolfshofdi Puffin Tour... read more

Thank you, Zeynep for a fantastic trip! We really appreciated all the extra information about where to find vegan food—which was actually not as difficult as we had anticipated!—and that you customized the itinerary based on our preferences. We had an amazing experience in Iceland—gorgeous scenery, lovely hotels, delicious food, great car, wonderful hikes, and a great itinerary—everything was perfect. We especially enjoyed the Glacier Lagoon Zodiac tour—wow!!!!—the Ingolfshofdi Puffin Tour you recommended, hiking to the top of the volcano on the Westman Islands, the Snaefellsnes Peninsula coast, and seeing the geothermal areas on the Reykjanes Peninsula. Thank you again for organizing such a fantastic trip for us!

My husband and I enjoyed a two week, self driving tour through West and North Iceland. We had an excellent, detailed itinerary with lots of options each day from our specialist Preeti. She focused on what we most wanted to see and do, and we weren't disappointed! Particularly of note were the dining suggestions - it's sometimes challenging to decide on the right place, so we enjoyed all her suggestions without worry. We also enjoyed having vouchers for our accommodations and excursions, it... read more

My husband and I enjoyed a two week, self driving tour through West and North Iceland. We had an excellent, detailed itinerary with lots of options each day from our specialist Preeti. She focused on what we most wanted to see and do, and we weren't disappointed! Particularly of note were the dining suggestions - it's sometimes challenging to decide on the right place, so we enjoyed all her suggestions without worry. We also enjoyed having vouchers for our accommodations and excursions, it made for hassle-free check-in's each night. Our favourite lodging was Siglunes Guesthouse in charming town of Siglugfjordur, and our favourite excursion was a beautiful, exciting hike up to Glymer Waterfall - a workout for us middle-aged folks!

We loved our trip...great planning so much accomplished!!! Thanks Christina

We loved our trip to the Arctic Circle. Enjoyed the Nature Baths. Our trip was well planned and we even had time to change a few things along the way. Great job Christina.

We had a fantastic time exploring Iceland and are very happy with our decision to book a trip through kimkim. We were able to see many extraordinary features of Iceland without being too busy or 'overbooked' feeling. The hotels and rental car accommodations were also fantastic.

Hi Preeti,

The trip was terrific. We appreciated your help a great deal and everything was fine. My feedback is only about the things that I thought could have been improved. Please know that overall we were very happy.
First of all, the email situation during the planning phase, the long threads and the occasional difficulty wading through. I always appreciated your immediate response but wished the format could have been a bit different.
Second: I know we were on The Ring Road that... read more

Hi Preeti,

The trip was terrific. We appreciated your help a great deal and everything was fine. My feedback is only about the things that I thought could have been improved. Please know that overall we were very happy.
First of all, the email situation during the planning phase, the long threads and the occasional difficulty wading through. I always appreciated your immediate response but wished the format could have been a bit different.
Second: I know we were on The Ring Road that that's pretty easy but we could have made use of a few directions! We use waze and so we were ok but without that we would have had some trouble. There was no notation for distances between sites or turns, even when we went to Reykavik. A few directions would have been helpful.
Third: The Hotel Ranga was the only place we weren't 100 percent pleased with. Our shower didn't work, the bed was uncomfortable and my dinner was pretty awful The manager agreed that my dinner was a disaster though and he took it off the bill.
We would use your organization again and we thank you for your excellent help throughout! When I misplaced the voucher for the Blue Lagoon Rico came through very quickly and all went well! I would suggest that you add the tomato farm to the list of things to do
Nancy

Hálldor and Preeti did a phenomenal job in picking the hotels, locations and excursion companies. Everything worked out perfectly, the hotels were perfect and the excursions were private with personable, knowledgeable and great guides.

When I go back to Iceland, I intend on using Hálldor and Preeti again. They’re fantastic and I’m very happy with the experience.

This was a dream trip! I was so busy with work and Preeti had everything planned according to where we wanted to go and sights we wanted to see. The self driving tour was great and the hotels were all amazing!!

I will definitely use Kim Kim again - it’s perfect for a busy person who doesn’t have time to plan all the logistics of a trip

Thank you

Our trip planned by Caroline exceeded our expectations. Everything went so smooth. We loved all our accommodations and were treated very well; great service, clean, good breakfast included. We loved the Fosshotels. Out favorite was Fosshotel Eastfjords right on the water. We stayed at the Ice Hotel Marina before we started the Ring Road Road self driving tour and when we returned. It was unique, contemporary and fun...close to everything. The excursions suggested were perfect leaving... read more

Our trip planned by Caroline exceeded our expectations. Everything went so smooth. We loved all our accommodations and were treated very well; great service, clean, good breakfast included. We loved the Fosshotels. Out favorite was Fosshotel Eastfjords right on the water. We stayed at the Ice Hotel Marina before we started the Ring Road Road self driving tour and when we returned. It was unique, contemporary and fun...close to everything. The excursions suggested were perfect leaving us time to do things on our own too. We ventured to the north fjords which were not planned and are glad we did. Amazingly beautiful country with small towns and history. Iceland’s country changes at every turn. Blue lagoon was fun (pretty crazy busy), the lava tube
was a must see.

Thank you! I would definitely recommend Kimkim and Caroline. We will use them again.

We had an awesome experience in Iceland and really thank both KimKim and Midgard. I would definitely use KimKim again the next time we go on international travel for a bit of adventure. They contacted me immediately and set me up with a local Iceland representative, Anna from Midgard. Anna did a great job, especially considering I was booking things at the last minute and my wife decided to join the trip after most of our plans were already set up. Anna was flexible and stayed at the... read more

We had an awesome experience in Iceland and really thank both KimKim and Midgard. I would definitely use KimKim again the next time we go on international travel for a bit of adventure. They contacted me immediately and set me up with a local Iceland representative, Anna from Midgard. Anna did a great job, especially considering I was booking things at the last minute and my wife decided to join the trip after most of our plans were already set up. Anna was flexible and stayed at the budget that we set. My only advice to other travelers is to book earlier than I did – we really got serious about five weeks before our trip. It understandably took a while for Anna to coordinate with me on what we would like – I did not come in with a clear agenda and, instead, let Anna guide me along the way.

When we got to Iceland, Midgard was amazing. The best description is they treated us like family. They were on time for every event and organized our trip flawlessly. The staff are knowledgeable, accommodating, and friendly – it was a real treat to see Iceland off the beaten path and to meet its wonderful people through Midgard.

If we return to Iceland in the future, we would definitely use Midgard.

We loved our trip! So happy with Kimkim for tailoring our trip to our type of travel. Especially loved our guide Yuli (Mývatn area snowshoe/waterfall excursion). All our bookings were without a hitch and we would recommend kimkim to anyone looking for a self drive tour of Iceland.

Halldor was a treat to work with. He was very professional and took into consideration all the aspects we discussed with him. We booked a 2 week extensive trip all around Iceland.

I cannot look back onto our trip and think of a single thing we missed out on aside for some roads being inaccessible due to weather. With Halldor's help we experienced the best Iceland had to offer for the money.

We will definitely use Halldor's assistance again.

Weather was terrible for five and one half days. The trip back from Vic on the last day was beautiful as were the beaches, waterfalls and glaciers along the way. Our last night we got to see the northern lights. Food the whole trip was great. We enjoyed all the hotels.

Other than the weather interrupting our plans, which is not in anyone's control ... All of the activities were great and we really enjoyed them all from Ice Cave to Lava Tunnels to Icelandic Horse back riding and all of the scenic locations. We will return to see some of these sites in the summer at some point for additional breathe taking views. Thanks for all the support from Preeti, even while on vacation, it was a nice touch of excellent service.

Hello and thank you Zeynep for your guidance, support and assistance on our tour preparations. The tours were nothing but spectacular, with excellent and well informed guides, on time schedules and well organized en route sites. I sincerely thank you for your awesome planning and your patience with me, answering all my questions in a detailed and prompt manner. Thank you again. I will not hesitate to recommend you and your good offices Kimkim to any of my colleagues, who ask about a reference. Regards Julian

This whole trip was wonderful! Cristina was very knowledgeable and open. I requested that our trip to be manageable for my son who is 6 years old and my in laws who are in there 60s. It turned out great! We really liked our driver who brought us to the Blue Lagoon and afterwards to our hotel. He was helpful and polite. We especially liked our guide from the 4x4 tour, Ruben. He was really nice and accommodating. I could not remember the names of our guides from the Mountaineers of Iceland... read more

This whole trip was wonderful! Cristina was very knowledgeable and open. I requested that our trip to be manageable for my son who is 6 years old and my in laws who are in there 60s. It turned out great! We really liked our driver who brought us to the Blue Lagoon and afterwards to our hotel. He was helpful and polite. We especially liked our guide from the 4x4 tour, Ruben. He was really nice and accommodating. I could not remember the names of our guides from the Mountaineers of Iceland though but they were great too. Highly recommend to do snowmobiling with them. The hotels we stayed at were very nice and comfortable. All the staff were great. We loved our stay at the Fosshotel and Hotel Ranga( where we saw the Northern lights!) We liked Hotel Hilda too. Its was a quaint hotel near thr harbor. Overall the trip was a once in a lifetime experience. Highly recommended!
Sidenote: We went on a Game of Thrones tour and was really entertained by the guide. He was fabulous! Loved the inside jokes and his passion for the show. I wish I knew his real name. I just remember his facebook name: Swordbiter. I made my whole family join the tour ( only my husband and I saw the show) but they still enjoyed the tour.

Our winter trip to Iceland was amazing. Preeti helped us find great accomodations for our large family and tours we wouldn't have known about without her -- such as the only ice cave tour that allowed us to bring our 8-year-old. She was right to tell us that certain things we wanted to do would require too much driving and was able to suggest alternatives that fit our schedule better. We especially loved the dogsledding. There was one problem with the car rental when we arrived and we had to scramble to make new arrangements, but after the trip KimKim quickly helped us get a refund.

We used KimKim for our December 9 day self-drive of Iceland. I feel like we received a hotel, vehicle rental and tour booking service. This is very convenient, although I was hoping for a detailed itinerary with a realistic schedule and addresses. We were given a broad general itinerary with points of interest. We found ourselves backtracking unfortunately and took roads to keep from backtracking and ended up losing an entire day (there are just 5 hours of daylight in winter) trying to... read more

We used KimKim for our December 9 day self-drive of Iceland. I feel like we received a hotel, vehicle rental and tour booking service. This is very convenient, although I was hoping for a detailed itinerary with a realistic schedule and addresses. We were given a broad general itinerary with points of interest. We found ourselves backtracking unfortunately and took roads to keep from backtracking and ended up losing an entire day (there are just 5 hours of daylight in winter) trying to take a different route. KimKim stated that hotels were booked since we contacted them just a few weeks ahead of the trip but we passed many hotels closer to the points of interests and feel as though we spent much to much time with limited daylight driving to our hotels. The hotels booked for us were great, no complaints about the accommodations just far from where we had been sightseeing.

We had an amazing time nevertheless Iceland is gorgeous and we realize in retrospect that we could have booked the hotels etc ourselves but didn't want the hassle. The weather was fantastic. cold of course (so wear many layers) we were fortunate to never have more than a snow flurry. I highly recommend Iceland in December!

One thing worth mentioning -
We also wish that Kimkim advised us against doing both the Ice cave tour and Glacier Tour. The Ice Cave tour was a disappointment and a waste of money given the glacier hike takes you into an ice crevasse which was absolutely amazing in comparison to the cramped tourist ice "trap" - hole. I requested the Ice cave tour. Caveat - the photos online are three years old. It has since shrunken and is not at all like the images. Ice melts and changes shape!

Overall our 12 days in Iceland were excellent. We did eveything we'd included in our trip specification, although mother nature didn't deliver whales on our Laki cruise or a spectacular northern lights display. However, we did have a magnificent White Christmas experience in Siglufjörður at the Herring House, which was the highlight of the trip for me. Other highlights were:

the dog sledding with Ispiration Iceland as we all got to drive our own sleds instead of just being passengers

our... read more

Overall our 12 days in Iceland were excellent. We did eveything we'd included in our trip specification, although mother nature didn't deliver whales on our Laki cruise or a spectacular northern lights display. However, we did have a magnificent White Christmas experience in Siglufjörður at the Herring House, which was the highlight of the trip for me. Other highlights were:

the dog sledding with Ispiration Iceland as we all got to drive our own sleds instead of just being passengers

our private super jeep tour into Thorsmörk with Iceland Activities which got us places we could have reached by ourselves in our rental car

New Years Eve in Reykjavik with it's joyous anarchic fireworks display laid on by the public.

Apart from some confusion about the quoted price, the service provided by KimKim and their Icelandic partner Wild Westfjords was first class. They proposed an itinerary based on our wish list and made the bookings for us, which I had neither the time nor the local knowledge to do myself. Our trip may have been cheaper if I had arranged it myself, but it wouldn't have been as awesome. The extra money spent organising this trip through KimKim was a good investment in terms of time saved during the planning and booking phase, the travel experience while we were away, and the asdistance provided by Preeti and Halldor of Wild Wesfjords before and during our trip. They even answered questions posed by members of my group which we could have answered ourselves with a quick google search.

Little things did go wrong along the way, like the rental car which didn't come with the ordered GPS, the broken heating in the snow truck which took us on our Into the Glacier trip, which resulted in us spending a couple of hours sitting in a deep freeze passenger cabin in temperatures below -10C, but none of that was the fault of KimKim and Wild Westfjords.

Thank-you KimKim, Preeti and Halldor for our best holiday ever!

We had a great experience with kimkim. We were three generations wanting to do different things. Sotiria helped us figure out options and set it up so the grandparents settled in Reykjavik while parents and kids did a two day excursion into other parts of Iceland. The snorkeling in Silfra was the best adventure of the trip. We checked out all the highlights created for our tour, and following the suggestion booked some time at the Secret Lagoon which warmed us up after snorkeling. Another highlight was being at the the black beach at Vik for sunrise. All in all a spectacular trip!

This was overall a really well planned trip! It was a really amazing adventure that we will cherish for the rest of our lives.

Day 1: arrived and went straight to Blue Lagoon. This was a great and relaxing way to start the trip. I wouldn't have wanted to start the trip any other way. After we drove into Rrykavic. Foss hotel was great and easy to navigate from... The front desk worker was slightly rude but they had our room ready early which was very helpful. The rest of the day spent... read more

This was overall a really well planned trip! It was a really amazing adventure that we will cherish for the rest of our lives.

Day 1: arrived and went straight to Blue Lagoon. This was a great and relaxing way to start the trip. I wouldn't have wanted to start the trip any other way. After we drove into Rrykavic. Foss hotel was great and easy to navigate from... The front desk worker was slightly rude but they had our room ready early which was very helpful. The rest of the day spent adventuring in the city.

Day 2: we left early morning to catch the waterfalls. We made it to Vik before realizing that the Volcanoes exhibit mentioned in our itinerary was actually closer to waterfalls than to Vik. So we had to back track quite a bit to make it to that. We felt the itinerary was slightly misleading for that part. As a heads up the Eyjafjalljokull exhibition will be closing on January 1, 2018. Then we drove out to Foss Nupar. Great hotel and service.

Day 3: from Nupar we drove to Skaftafell for our glacier climb. We had Maximo as a guide and he was GREAT. So much fun. Then we drove back to Vik. Another great hotel at Katla.

Day 4: left early for the golden circle. No complaints on the day. But as a general comment for your itineraries, listing the address for everything would be greatly appreciated. We had some issues finding the actual address to drive to for some of these stops.

Day 5: it was great to stay in the same hotel when we returned to Rekjavik. It made navigating so much easier!

Great trip and we will use KimKim again.

Preeti was awesome and took the time to really listen to our often contradictory instructions. The only shortcoming was when we had to drive, it wasnt clear that some of the roads were closed in winter, and we had to improvise and lost an activity deposit. Thats the only reason the entire trip wasnt 5 stars.

We enjoyed our Golden Circle Tour, we had excellent climate conditions so we got to be very efficient with our time. We got our ice cave tour cancelled and instead did a small cave while hiking the glacier... I was expecting something more amazing but can't complain. The hotels were really great, food was okay.

Our snorkel guide Richard was the best! He also was an expert in Game of Thrones

Thank you Halldor for a perfect Iceland trip itinerary. The accommodations, car rental and the lay out of places to visit were easy to follow. We feel that we have seen the South Coast and Reykjavík to its fullest. Thank you for being so flexible and patience during the planning stage.

Shaky. Definitely made it right - but I think we all would have preferred a smoother communication channel and not necessarily between us and Chris but rather getting the needed info to us to smooth the process i.e. direct contact info for accommodations (phone #'s!), the very important knowledge that an accommodation does not accept credit cards even though the reservation was secured with a credit card. Little things that need to be tightened up.
We could book through booking.com... read more

Shaky. Definitely made it right - but I think we all would have preferred a smoother communication channel and not necessarily between us and Chris but rather getting the needed info to us to smooth the process i.e. direct contact info for accommodations (phone #'s!), the very important knowledge that an accommodation does not accept credit cards even though the reservation was secured with a credit card. Little things that need to be tightened up.
We could book through booking.com ourselves and accomplish the same thing, we were looking for the "smoothing" aspect using Kim Kim.
As for the suggestions of places to visit and time to allow, I think Chris did an exceptional job! All of the accommodations were perfect for our trip and the vehicle suited the terrain we were traversing.
Despite the various hiccups, we all loved Iceland and our experience overall.

Had an incredible incredible time on our self-driving trip around Iceland and everything was planned so perfectly with just the right amount of time. The trip was perfectly tailored to our needs and the couldn't have been more seamless.

Emanuela was so nice/knowledgeable and happy to answer any and all questions I had.

Bjorn was amazing and the trip was fantastic. There was only one small issue on the first day. We went to Blue Lagoon from the airport, which worked out great. The issue was that the bus dropped us at Bus Stop #6 and we had no idea where we were or where our apartment rental was from that stop. After talking with a few people, we did eventually reach the apartment. The communication was just poor from the bus driver. After our pickup on September 24, we realized that we probably should... read more

Bjorn was amazing and the trip was fantastic. There was only one small issue on the first day. We went to Blue Lagoon from the airport, which worked out great. The issue was that the bus dropped us at Bus Stop #6 and we had no idea where we were or where our apartment rental was from that stop. After talking with a few people, we did eventually reach the apartment. The communication was just poor from the bus driver. After our pickup on September 24, we realized that we probably should have gone to the bus depot and had a smaller bus take us to our rental. Other than this, our trip was fantastic and we are so thankful that Bjorn did such a great job. Our evening "Hunting for the Northern Lights" was wonderful and the fact that the owner/driver brought a photographer with him, so the pictures are amazing.

"Nearly" perfect. Excellent response time with questions and generally a wonderful experience. A few tiny quibbles include a steep, gravel road not being adequately acknowledged in the itinerary, and a couple of aspects that seemed cut and pasted from other itineraries (to other parts of the country) rather than specific to my itinerary. But really, my complaints, a couple of months later, pale in comparison to how great the trips was for my son and me.

Preeti was so responsive to every question and concern. It was a pleasure working with her!

There were several mishaps in the execution of the trip which weren't Preeti's fault and she was willing and able to help us make the best out of these situations

I would definitely look to Kimkim again for traveling overseas. The trip was very well organized and the team did a great job working with my budget and making arrangements, communicating with me and answering questions.

There was only one thing that wasn't 100% but still not bad. 2 tour companies merged in Iceland and my voucher said one company would be picking me up but it was actually the other companies bus that came and he was a bit late. That one 2-day tour had a young... read more

I would definitely look to Kimkim again for traveling overseas. The trip was very well organized and the team did a great job working with my budget and making arrangements, communicating with me and answering questions.

There was only one thing that wasn't 100% but still not bad. 2 tour companies merged in Iceland and my voucher said one company would be picking me up but it was actually the other companies bus that came and he was a bit late. That one 2-day tour had a young inexperienced guide that wasn't well organized with food and bathroom stops and didn't inform us well of all the places we went. e.g. there was one stop listed on the itinerary, kind of a big deal for that location, and he never mentioned it or took us the 50 meters on the other side of the trees to see it. I just happened to stop there with another group, unscheduled, where that guide did show us and give the story. The other 2-day guide was the best, i can't imagine having a better guide. It felt like the first guide wasn't properly trained and we were the unfortunate beneficiaries of his being new at this.

But as far as Kimkim arrangements, superb. If I see airfare sales in the future I will defiantely keep Iceland and Kimkim in mind for my plans.

The overall trip was awesome and exactly what we wanted. We couldn't be happier with what we did and saw and the experience we had with kimkim.com. We would recommend the website to anyone.

Halldor was great to work with. He brought our vision to life and gave us exactly what we wanted. He kept our itinerary packed and got us to the most amazing, rarely seen places in Iceland. Thank you!

There was miscommunication on the ferry ride we were scheduled to take which resulted in us... read more

The overall trip was awesome and exactly what we wanted. We couldn't be happier with what we did and saw and the experience we had with kimkim.com. We would recommend the website to anyone.

Halldor was great to work with. He brought our vision to life and gave us exactly what we wanted. He kept our itinerary packed and got us to the most amazing, rarely seen places in Iceland. Thank you!

There was miscommunication on the ferry ride we were scheduled to take which resulted in us having to drive an additional 4 1/2 hours to get to our destination. However, because we drove, we got to see the Northern Lights which we may have missed had we been on the ferry, so in the end, we did not mind the drive.

We loved Iceland but I think hotels should be researched more. We had a reservation at the GEO hotel it was unexceptionable. It looked like an institution. We left, even though we already paid $180 for it that's how horrible it was. We went to Northern Lights and had to pay $500 for the night which was a killer. The hotel in Fudor would have been much better. The other hotels were from 180$ to 200$ per night no dinners included which was another 120$. Except Aldo in Reykjavik which made the... read more

We loved Iceland but I think hotels should be researched more. We had a reservation at the GEO hotel it was unexceptionable. It looked like an institution. We left, even though we already paid $180 for it that's how horrible it was. We went to Northern Lights and had to pay $500 for the night which was a killer. The hotel in Fudor would have been much better. The other hotels were from 180$ to 200$ per night no dinners included which was another 120$. Except Aldo in Reykjavik which made the reservation on my own not included included in your price.
I would hope to get a refund from KimKim for the $180 for GEO hotel.
Thank you. CArolee Kass and Amanda Cline

More choices of lodging. One of the hotels put us in lower level under main dining room, which was open at 6:30am to 10:00 pm. Chairs moving and people walking around was very disturbing. After a long day we looked forward to comfort and to be able to get some rest. They had no more rooms.you should check these things out.
Blue lagoon there r different entry fees. You had an economy plan for us. For 10$ each more which I paid extra for while we were there, , we didn't have to wait on line for 30 extra minutes and received a bathrobe which was not included in the plan you gave us. You need a bathrobe! It was cold.

Preeti - was excellent in her suggestions - having the detailed itenerary everyday with where to go, what to see, suggestions on where to eat and a hotel a the end of the day was invaluable...and imo the best way to see Iceland. The booking process was very smooth - I only wish there was more disclosure on actual cost of the trip abd some of the hotels - i.e so you could perhaps upgrade if desired, etc...

Preeti did an amazing job. We had one issue that was not her fault, but was the fault... read more

Preeti - was excellent in her suggestions - having the detailed itenerary everyday with where to go, what to see, suggestions on where to eat and a hotel a the end of the day was invaluable...and imo the best way to see Iceland. The booking process was very smooth - I only wish there was more disclosure on actual cost of the trip abd some of the hotels - i.e so you could perhaps upgrade if desired, etc...

Preeti did an amazing job. We had one issue that was not her fault, but was the fault of the guesthouse...she had great meal suggestions and also her recommendations of what to see and the tours was excellent. Again, the itinerary was worth its weight in gold...and having a place to stay at the end of a long day was a premium. Also, the restaurant suggestions were fantastic....here are a couple of my favorites...Bjargarsteinn was amazing...don't miss this one. great meal and for Iceland, reasonable...which is saying something...Sjavarborg was very good but the cowshed was fantastic, go when the cows are brought in...fresh warm milk...Humarhofnin had amazing Lobster - a must. Reykjavik has a LOT of good restaurants and Kaldi Bar for great unfiltered beers...

We also did a detour on our drive around the Island and stopped at restaurant Fridheimar - for tomato soup bread and other tomato greenhouse specialties. I would include this on the itinerary...

The Glacier Hike was awesome - we ended up with a personal guide, just my wife and I and since we were in great shape we did the 3 hour tour in about 2 and 1/2 hours...I would recommend this....

The Baths at Myvtan were awesome...as well - go at night to see northern sunset and stay for northern lights...long yes, but relaxing...have a beer while you bathe...

PS - also recommend the Into the Volcano tour...pricey, but frankly worth it...has to be seen.

What an amazing country and a well planned trip! Plenty to do and see.

Only issue was a few rough roads which could have been avoided that weren't really appropriate for an RV. In particular the road north of Detifoss. Best to approach from the south which is bitumen.

It sometimes felt like the driver was a bit impatient with us. We wanted to linger a bit each morning (not morning people) and the driver seemed annoyed with us. We are of a different culture so taking our time is normal, but there may have been a cultural misunderstanding.

The arrangements Preeti made were wonderful! She was very responsive to us and made every little tweak we requested. My finance's birthday was amazing!

I am SO glad we used Kimkim to organize our trip. I can't believe how quickly the time passed between booking our flights and when it was actually time to fly out. All of that planning I thought I'd have time to do disappeared in 6 months. It was so convenient to have an idea of the distances to travel, what to see and where, things to skip when we were short on time, and the highlights of each location. It brought a lot of peace of mind and much-needed structure to our road trip.

Chris... read more

I am SO glad we used Kimkim to organize our trip. I can't believe how quickly the time passed between booking our flights and when it was actually time to fly out. All of that planning I thought I'd have time to do disappeared in 6 months. It was so convenient to have an idea of the distances to travel, what to see and where, things to skip when we were short on time, and the highlights of each location. It brought a lot of peace of mind and much-needed structure to our road trip.

Chris provided exactly what we asked for, and went above and beyond when we needed last minute help and changes. His timeline gave us plenty to do on each day, and while we couldn't quite fit in every single thing, it was nice to know we already had our next destination planned and there was no time spent wondering where to go next.

Chris put together a great itinerary and I am amazed at how much we saw. I really appreciated his insight and guidance on places to see. A great example is Seydisfjordur, a beautiful little Scandinavian village at the end of a fjord on the eastern coast. He had us there for a night and it was charming. Not knowing Iceland, I'm not sure on our own we would have ventured all the way out there.

Chris was very easy to communicate with and always promptly answered my questions or concerns.

I asked for breakfast included in all my accommodations, but some did not have breakfast and some others I had to pay extra and this was not communicated to me. Would also be good if there was more information given on the conditions of the roads in Iceland, as some were very bad with gravel and many potholes.

Some miscommunication about the tours cancellations. But at least the refund was completed promptly.

We loved Chris's attention to detail when planning our trip. He really sought our unique experiences for us, and crafted a wonderful itinerary. Each day was a good balance of sight seeing and experience the culture through food and museum suggestions. So many things we would have missed if it weren't for his suggestions and guidance - we are so glad we went with kimkim for planning our honeymoon!

Chris is GREAT! He was extremely attentive with all of our questions and concerns about anything... read more

We loved Chris's attention to detail when planning our trip. He really sought our unique experiences for us, and crafted a wonderful itinerary. Each day was a good balance of sight seeing and experience the culture through food and museum suggestions. So many things we would have missed if it weren't for his suggestions and guidance - we are so glad we went with kimkim for planning our honeymoon!

Chris is GREAT! He was extremely attentive with all of our questions and concerns about anything regarding the schedule, booking day trips, even suggesting what to wear! We could not have gotten a better experience from our trip, and it's all thanks to his great itinerary.

Excellent all the way around, great people, informative and helpful. Great food at the local cafe after completing our hike.

Our guide Thor was great.

Our trip was absolutely perfect. I wouldn't have changed a single thing about our route, durations of stays, or destinations. Chris was so helpful throughout the entire process and kimkim made our honeymoon unforgettable. Would highly recommend and use again!

We wouldn't have had nearly as amazing of a honeymoon if it weren't for Chris's endless help! Thank you!

Great planning and coordination, however hotel accommodations were a bit out of control in terms of pricing and availability. $350 each night was expensive- were there alternatives such as renting a van that could sleep 3-4, just a thought. Thanks!

No orientation. Voucher incorrect for Arcanum ATV tour at Vik. GPS waypoint incorrect for dropping off the rental car. Hotel reservation incorrect Day 4.

The service from Rico and Halldor was fantastic. They were very easy to work with and communicate with.

Our trip was excellent, actually, however there are some things related to our itinerary that would have helped us manage our time better during the day. For example, including how much time we might need for certain hikes and warning us which roads might be gravel/dirt and might take us extra time to navigate would have been helpful suggestions. We had a dicey drive heading out to... read more

The service from Rico and Halldor was fantastic. They were very easy to work with and communicate with.

Our trip was excellent, actually, however there are some things related to our itinerary that would have helped us manage our time better during the day. For example, including how much time we might need for certain hikes and warning us which roads might be gravel/dirt and might take us extra time to navigate would have been helpful suggestions. We had a dicey drive heading out to Elephant Rock and ultimately had to turn around and skip that stop because Route 54 was full of potholes and impassable with our smaller 4x4 vehicle. We also had to skip a hike to Skaftafell because it would have been 3-4 hours round trip and we didn't get to Vatnajökull National Park until later in the afternoon. Also, the GPS we received from the car rental company wasn't useful. We should have ended up getting the wifi hotspot instead. We did end up using Google Maps for the whole trip, though, by downloading our itinerary for the day in the morning before we left the hotel.

First, the positive comments. Iceland was a beautiful country to visit and our accommodations were very comfortable.
However, we were quite disappointed in the effort put out by your sub-contractor, Wild Westfjords for a number of reasons. We had expected the same level of service as provided to our friend, Susan Turner.
The itinerary that Susan was given showed a choice of accommodation at each location and specified the cost at each. We were given one choice with the note that if that... read more

First, the positive comments. Iceland was a beautiful country to visit and our accommodations were very comfortable.
However, we were quite disappointed in the effort put out by your sub-contractor, Wild Westfjords for a number of reasons. We had expected the same level of service as provided to our friend, Susan Turner.
The itinerary that Susan was given showed a choice of accommodation at each location and specified the cost at each. We were given one choice with the note that if that wasn't OK, we could be offered some thing else.

Upon arrival at the Hotel Fron on Day 1, we were asked to pay for the room and that there had been no request for a gluten-free breakfast. It took a couple of phone calls to clarify both issues.

The itinerary put together for us seemed to rely a lot on "cut and paste" with little attention to detail. Some examples are:
We learned from the Hotel Fron that the bus stop designated for pick-up for the Golden Circle Tour no longer existed.

Our voucher for the Dimmurborgir Guest house did not state that breakfast was included so we bought supplies only to find out that breakfast was included.

Our Day 6 itinerary stated 466 km on well paved roads. It was somewhat disconcerting to find ourselves on a long stetch of extremely potholed road. Consulting the map we had bought confirmed we hadn't gone astray and that the road section was identified as gravel.

As a volunteer at a conservation area, I was looking forward to visiting the Arctic Fox Center. I was upset when arriving there at 4:15 to learn they had switched to a 4PM closing as of Sept 1st.

Day 8 suggested viewing the teeming bird life near the Svortuloft Lighthouse. The info sign at the lighthouse indicated that all the birds depart before the end of August. Our bird count - zero.

On Day 9, the instructions to visit the Landbrotalaug hot spring near Eldborg were useless to someone who did not have a GPS. A simple instruction such as"Within 200 metres of the turnoff to the Gerouberg Basaly columns, turn on a road marked Stora Hraun and travel 1.5 km on a terrible road to the hot spring" would have been more appropriate.

We were somewhat dismayed to learn that we had a 8AM reservation at the Blue Lagoon although we realized that this was the only morning time available on that day. However the staff at the Hotel Geo kindly informed us that this only meant we could not enter BEFORE 8 AM and that a 9:30 arrival would be perfectly OK.

Our conclusion was that not a great deal of thought had been put into preparation of our itinerary by Wild Westfjords.

Our major concern, however was the lack of financial accountability and the refusal by Wild Westfjords to give us an accounting of the costs of our accommodation, car rental, etc. I do not buy their contention that these are confidential between WW and their suppliers and that we bought a "package". We were advised at the Hotel Fron that the booking there had been made through Booking.com. All the bookings could have been made through Booking.com and those rates are known to the public. Further Booking.com has a 24 hour cancellation policy in most cases so there was no reason why we could not have paid for accommodation upon arrival rather than paying for the whole trip in advance.

The bottom line for Kimkim is whether we would recommend your services to friends planning to visit Iceland. At this point our response would have to be NO if you were to subcontract the service to Wild Westfjord and no financial accountability was provided.

The trip was close to perfect. Great choices on destinations and activities. One day was overplanned: it would have been too much to get off the ferry at 17:30 in Brjanslaekur, then drive to the cliffs of Latrabjarg, then drive back to Patreksfjordur. So we skipped Latrabjarg.
It was fun to stumble on the Wild Westfjords office in Isafjordur and meet Halldor, Preeti, and the kids. The next day we got to spend a good bit of time with the family. We drove up above town to a ski area to... read more

The trip was close to perfect. Great choices on destinations and activities. One day was overplanned: it would have been too much to get off the ferry at 17:30 in Brjanslaekur, then drive to the cliffs of Latrabjarg, then drive back to Patreksfjordur. So we skipped Latrabjarg.
It was fun to stumble on the Wild Westfjords office in Isafjordur and meet Halldor, Preeti, and the kids. The next day we got to spend a good bit of time with the family. We drove up above town to a ski area to take a lovely hike. When we got back to the car, it had a flat tire (our second of the trip). When we were having trouble getting the tire off, I called the office. Halldor and family actually drove up to help us, made an appointment at a garage to get a new tire, and arranged for a reimbursement from Enterprise. We felt very well cared for.

Friendly and responsive staff. good itinerary. We enjoyed the trip very much.

Navigation directions had inaccuracies or were out of order that led to skipping some destinations or having a "phantom" starting point on one of the detours.

Not clear if going on a potholed road all the way to Látrabjarg makes sense, since the puffins leave in mid August.

Very helpful for a very last-minute vacation! We loved some of our lodging accomodations and really enjoyed the sites you suggested.

Preeti was very responsive at every moment that we needed her, and she created a terrific itinerary for us as we knew little about our destination and what we wanted to see.

The driving plan didn't include GPS coordinates or addresses for each location which made navigating hard at times. Some of the hiking trails that were mentioned and sites to see the written directions weren't sufficient enough to easily locate trails/site.

Halldor was very responsive during planning however the driving plan lacked the addressed/GPS coordinates needed to easily navigate the island from place to place.

Chris' attention to detail was really appreciated. He did an excellent job with our trip from my first inquiry through to his "check in" note during our travels. We really enjoyed the out of the way and less visited places he suggested, and the hotels were fabulous!

As stated earlier Chris was friendly, knowledgeable and efficient. His suggestions were excellent, particularly his advice about how much we could realistically see and do in 3.5 days

Response time was excellent, and the expert was very accommodating to my requests

Our trip was an amazing experience, we enjoyed the "adventure" of the suggested route, focusing on West and North Iceland. However, as a first visit to Iceland, we were disappointed we did not spend more time in Reykjavik and area. It deserves more. The suggested activities and places to see along the route were not always organized according to the drive. I also think it would be more helpful in the planning stages if you had more knowledge of the traveler(s) - sort of a "get to know your clients". All in all, it was great. Chris did a great job. Thank You.

It seemed to be an excessive amount of emails back and forth to get things settled.

It was a huge relief to have Edda plan our trip. The route, plan, and hotels were terrific. It would have been nice to have seen the details before we arrived in Iceland.

This was my first experience using kimkim and I'm now a huge fan. I had a last-minute trip to plan and little time to do so and kimkim connected me with a wonderful travel agent. I felt completely confident sending funds to someone in another country I had never met because of the structure of kimkim and other's reviews. I would never have found this travel agent without kimkim but I'm so very glad I did. And I appreciated the ability to look at potential itineraries before making a choice... read more

This was my first experience using kimkim and I'm now a huge fan. I had a last-minute trip to plan and little time to do so and kimkim connected me with a wonderful travel agent. I felt completely confident sending funds to someone in another country I had never met because of the structure of kimkim and other's reviews. I would never have found this travel agent without kimkim but I'm so very glad I did. And I appreciated the ability to look at potential itineraries before making a choice --those examples made it easier to explain what I wanted to do and what we didn't mind missing.

Preeti was amazing. She really close attention to my requests and created a trip that was so much more than I could have on my own. Her knowledge of the area made such a difference--she gave me tips about "not-to-be-missed" sites off the beaten track that made our experience so much richer. I was (very) late in asking her to put the trip together and yet she took it in stride, working quickly and efficiently and staying in touch. She kept the fact I was traveling with a child in mind and created days that were great for both of us. This was a trip we will always remember, and I'm so grateful to Preeti for putting it together. We'll be back!

We had a difficult time sticking to the timeline as it seemed there was too much stuff for us to do in a day if we wanted to sleep in until about 8 and be at our hotel by 6 or 7 pm or so. Would be nice to have discussed how much we wanted to squeeze in one day. Otherwise, fantastic recommendations. All the restaurants, hotels, hikes, etc. were fantastic. Iceland is amazing.

Chris was prompt in responding to any questions and did a great job of booking all of our hotels and flights and... read more

We had a difficult time sticking to the timeline as it seemed there was too much stuff for us to do in a day if we wanted to sleep in until about 8 and be at our hotel by 6 or 7 pm or so. Would be nice to have discussed how much we wanted to squeeze in one day. Otherwise, fantastic recommendations. All the restaurants, hotels, hikes, etc. were fantastic. Iceland is amazing.

Chris was prompt in responding to any questions and did a great job of booking all of our hotels and flights and relaying the information to me. The only improvement that could be made here is to add a feature for saving all of your booking numbers, confirmation numbers, etc. for each flight, hotel, car reservation, lagoon reservations in one place. It was kind of confusing trying to go back and forth between our itinerary and my emails. Because I had to book the massages at the lagoon, I screwed up and only booked one, but that was totally my fault! Little things like that got confusing - like what I had to do vs. what Chris did for us.

This was such a great experience!! All we had to do was follow the itinerary. It was so detailed and so easy to follow. Thank you so much kimkim!!

Chris was great!

Of course we had a wonderful time. The difficulties we had were 1. connecting with Ben after we arrived in Iceland. He didn't answer his phone, so we had to use the emergency phone number. 2. Enterprise Car Rental gave us a car which had two very worn rear wheels. We had a flat tire on the rear right side. We had to take the car to a mechanic, who said that the rear tires were illegal in Iceland and unsafe to drive on which is why we had the flat tire. This took time out of our trip, which... read more

Of course we had a wonderful time. The difficulties we had were 1. connecting with Ben after we arrived in Iceland. He didn't answer his phone, so we had to use the emergency phone number. 2. Enterprise Car Rental gave us a car which had two very worn rear wheels. We had a flat tire on the rear right side. We had to take the car to a mechanic, who said that the rear tires were illegal in Iceland and unsafe to drive on which is why we had the flat tire. This took time out of our trip, which was a disappointment. 3. We were promised that Heimir (sp?) would pick us up from Enterprise Rental when we returned our rental car and would drive us to our hotel. He had to back up of this agreement due to a delayed plane flight at the airport, so we were stuck. I asked him how I was supposed to return the GPS and he told us to leave our GPS with Grayline counter at the bus terminal when we were heading to the airport, but Grayline was not happy about this.

Without the help of Chris McCarty at Kim Kim, I would have been lost attempting to coordinate hotels and find sights around the coastline of Iceland. The timing from one location to another was perfect. This made a once in a lifetime trip as efficient as possible. Thank you

Very nice trip overall

Halldor did a great job at answering all our questions. He was prompt and always gave us options. The advice was well received and everything worked out great. He delivered on every request we had. Great job!

Halldor did a great job and gave us an itinerary that was very well balanced. We visited some of the most popular spots, but there were also special places that had very few people and just as beautiful.

Chris was great to work with. He provided good recommendations for lodging and took care of making the arrangements. When one of the locations cancelled our reservation at the last minute because of a double booking he quickly helped us find another place. The sightseeing recommendations were very good.

Our first time with KimKim. We learned more about how to communicate with our tour planner. Some our fault, some his. We had a very difficult and unsatisfactory say at Centri Lodge. The other two locations were satisfactory. Yes, we dis comment back to the travel sites on all stays.

Communication of what we expected in lodgings vs. what we had. Other tour comments were in line in terms of what to do and see.

However, one detail that would've been nice to have is the suggested resturants closing times so I could have planned dinner better, as I was usually arriving just in time.

Preeti was AMAZING, available everyday until my last day of trip. It made things really flexible as I altered my trip when learning new sites to see as I met fellow travelers.