Guðmundur Óli Pálmason

In a word, I was disappointed. Not what I expected from a supposedly five star hotel at the rate of $350/night. The disappointment started when we arrived two hours before checkin time, and were told that our room was not ready but that for an extra fee, it could be made ready immediately. When I refused to pay the extra charge, we waited in the lobby until the official 3pm check-in time and when nothing happened, I again inquired as to the status of our room. Again we were told that it was not ready but then shortly thereafter, it mysteriously and inexplicably became ready. In other words, the hotel could have accommodated us but declined to do so. The room included breakfast, but, again not what I expected for the price. The assortment of items was inconsistent and the buffet would randomly run out of food and utensils. One day it was lids for the to go coffee cups (which were the wrong size anyway), another day it was bowls for the cold cereal. Sometimes there was smoked salmon, but only if you arrived early before it was all gone. Sometimes there was as orange juice in the juice dispenser but sometimes not. Sometimes there were no empty tables because they had not been cleaned. Overall, very disappointing. Finally, despite being an “airport hotel “, the hotel does not offer a shuttle service to the airport. That is, unless you are an airline employee in which case there actually IS an airport shuttle. In conclusion, this hotel would be my very last choice for my next trip to Iceland.