Our first trip to Japan was PERFECT thanks to kimkim and Olivia
Japan | Sep 23 - Oct 6, 2026

Amy
Amy W.
Boston, MA | Reviewed on Oct 18, 2026

I was planning a two-week trip to Japan as a surprise for my partner. We didn't want to be part of a tour group, and wanted it to be a couple's trip fir the two of us. We had never been to Japan, and I started by looking at guide books but it was so overwhelming. I foudn kimkim online, and the reviews were good. I reached out through kimkim about a year and a half before our trip, and the local expert, Olivia, was so patient with me. She asked me our interests, and suggested an amazing itinerary, to introduce us to history, art and culture in Japan. She listened and helped me tweak certain parts of itinerary. She set us up with English-speaking guides in Tokyo, Kanazawa, Shirakawa-go, Kyoto, Nara and Osaka, and suggested other places in each town that we could explore on our own. Once we arrived at the airport, there was a driver there to meet us, and we had specific information (in my kimkim app!) for every tour guide who would meet us, every hotel, all transportation, and our itinerary was fool proof. There was also flexibility so we could explore on our own, as we wanted. Every stop was seamless, and we felt so well taken care of everywhere we went. I recommend kimkim and Olivia very highly and have already recommended them to friends who are planning a trip to Japan. We loved our trip and plan to come back, and will contact kimkim again. Arigato!

Hotel Reviews
Asakusa View Hotel Annex Rokku
Tokyo

Fantastic location in Asakusa! Plenty of things to walk to from this hotel, and easy to get to other venues (like Meiji shrine and Imperial Palace Gardens). Excellent breakfast. Will go back when we visit Tokyo again.

Authenticity & Character
Modern and clean, great breakfast with Japanese and western selections
Location
Great walkability
Staff
Cleanliness & Comfort
Hotel Indigo Hakone Gora by IHG
Hakone-machi Ashigarashimo gun

The hotel was elegant and the in-room onsen bath was AMAZING. What holds it back from 5 stars was that ours came with a pre-selected dinner that wasn't great, and the hotel felt more corporate than authentic. The breakfast was much better than the dinner.

Authenticity & Character
Onsen bath was great. The hotel and staff felt corporate
Location
We arrived by taxi -- nowhere to go but the hotel for dinner
Staff
Nice and attentive, but corporate
Cleanliness & Comfort
The room was great and the bed was really comfortable
Mitsui Garden Hotel Kanazawa
Kanazawa

Onsen on the roof made this a great experience. We could walk everywhere we wanted to go from this hotel. And the obansai breakfast buffet was the best we had in Japan.

Authenticity & Character
Try the Onsen! Having this truly Japanese experience was great. And the Obansai buffet was incredible for breakfast!
Location
Central Kanazawa near the Omicho market
Staff
Cleanliness & Comfort
FAV LUX HIDATAKAYAMA

Even though the hotel was built recently, it felt dated and tired. If you are a family traveling and need a room with lots of beds, it might make sense, but we were a couple traveling without kids and we could hear the kids in the room next door late into the night.

Authenticity & Character
The breakfast was really limited.
Location
It was near the train station, like a lot of other hotels, but the neighborhood at night felt deserted
Staff
Staff was friendly
Cleanliness & Comfort
The carpet was dated, and the bathroom had a window into it from the bedroom. It was odd.
Mercure Kyoto Station
Kyoto

The hotel had a terrific staff and an excellent restaurant. The breakfasts were great -- lots of Japanese and western options. Our room was very comfortable.

Authenticity & Character
Modern and clean, but we definitely felt like we were in Japan with the great meals and decor
Location
Easy to get to with our bags from the Kyoto Station
Staff
Friendly and helpful!
Cleanliness & Comfort
Mercure Tokyu Stay Osaka Namba
Osaka

Good location and comfortable room

Authenticity & Character
Good breakfast options -- lots of Japanese selections as well as westerno options
Location
We were located near the prime shopping area of Osaka
Staff
Cleanliness & Comfort
The bathtub in our room was great!
Activity Reviews
Half Day Artisan Tour in Kanazawa
Half Day Artisan Tour in Kanazawa
Kanazawa

Our English speaking guide took us to the outskirts of Kanazawa where we met a kimono maker. He told us (through our translator) about his artistic process, how kimonos are made (hand-painted and dyed), and showed us some of his work and techniques. One of the most memorable experiences of our trip!

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Shirakawa-go, Hida Furukawa, and Takayama Tour from Kanazawa
Full Day Shirakawa-go, Hida Furukawa, and Takayama Tour from Kanazawa
Kanazawa

Our driver and guide, Junpei, was very knowledgable and so courteous. He was able to give us a lot of history about the towns. The house tour in Shirakawa-go was incredible.

Quality of Experience
Guides, Drivers and Staff
Junpei was amazing! We learned so much from him!
Transport
Full Day Kyoto City Tour with Nijo Castle, Kiyomizu-dera Temple and Fushimi Inari-Taisha
Full Day Kyoto City Tour with Nijo Castle, Kiyomizu-dera Temple and Fushimi Inari-Taisha
Kyoto

Our tour guide, Yvonne, was terrific. She explained the history (which we were really interested in) and showed us so many things that make Kyoto such a special place.

Quality of Experience
Guides, Drivers and Staff
Yvonne was amazing. She was extremely knowledgable about Kyoto! And so friendly and patient! She took us by train and taxi around the city, in ways we couldn't have navigated alone.
Transport
Sightseeing in Arashiyama - Boat Ride and Bamboo Grove
Sightseeing in Arashiyama - Boat Ride and Bamboo Grove
Kyoto

I didn't know what to expect but this peaceful day and beautiful day was a highlight of our trip.

Quality of Experience
It was so peaceful and serene, it was immersive for us
Guides, Drivers and Staff
Yvonne was great guiding us to the boat, to visit a temple and into the bamboo grove (and insearch of matcha ice cream!)
Transport
We took a very comfortable train, with our guide's help
Tokyo: Sumo Tournament with Guide & Assigned Reserved Seat
Tokyo: Sumo Tournament with Guide & Assigned Reserved Seat
Tokyo

If I had to choose ONE favorite thing about the trip, it would be the Sumo tournament. The pageantry was incredible. We loved the experience of watching sumo with 11,000 people. And the explanatory guide before hand was terrific.

Quality of Experience
Guides, Drivers and Staff
Before the tournament we had an English-speaking tour guide (from a Latin country) who loved sumo. He was so enthusiastic that we got very excited for the tournament before we went in to see it.
Transfer from Kyoto to Osaka via Nara
Transfer from Kyoto to Osaka via Nara
Japan

Nara was beautiful, and the bowing deer have to be seen to be appreciated. I had read about the deer, but didn't understand how different they were to all the deer I'd ever seen. Really amazing and a highlight of our trip.

Quality of Experience
Guides, Drivers and Staff
Yvonne told us a lot about the temple, "Buddha's nose" and how to feed the deer.
Transport
kimkim arranged a private car.
Half Day Imperial Palace East Gardens and Senso-ji Tour
Half Day Imperial Palace East Gardens and Senso-ji Tour
Tokyo

Sarah, our tour guide, was great. It was our first day in Tokyo and she took us on the subway (quite the experience) to the Imperial Palace garden and then to Senso-ji. She told us about the history, the traditions at the temple (handwashing, for example) and we felt like we got a grasp the first day. Both of these sites are really worth seeing in Tokyo.

Quality of Experience
Guides, Drivers and Staff
Sarah was terrific
Osaka Local Foodie Tour in Dotonbori and Shinsekai
Osaka Local Foodie Tour in Dotonbori and Shinsekai
Japan

Masa was a great guide to food and Osaka culture. We had a small group, and he listened to what we were interested in (and we got to do some cooking at our last stop!)

Quality of Experience
We went to a part of Osaka we would not have found on our own!
Guides, Drivers and Staff
Masa was amazing!
Transport
Went by subway which was fun!
 Kimono Tea Ceremony at Kyoto Maikoya
Kimono Tea Ceremony at Kyoto Maikoya
Kyoto

Dressing in a kimono and learning about the tea ceremony was a highlight of the trip.

Quality of Experience
The ladies who helped us dress in kimono and do our hair added to a great experience. We learned a lot about japanese culture and courtesy.
Guides, Drivers and Staff
 Samurai and Ninja Museum with Experience
Samurai and Ninja Museum with Experience
Kyoto

This turned out to be even more interesting than we expected. There was so much excellent history about the samurai and Shogunate that we were able to get a lot more context for the history of Japan as a whole.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Olivia Luang
Olivia
Olivia Luang
Local specialist in Japan | Replied on Oct 19, 2026
Hi Amy,
Thank you so much for taking the time to write such a thoughtful and detailed review! Your kind words and the trust you and Fred have placed in us mean so much. You’re both incredibly kind!
When you told me you wanted to surprise Fred, I really wanted to help make it a memorable experience—something fun, special, and truly worthwhile! I’ll also be sure to pass along your thanks to our guides. I’m sure they’ll be delighted to hear your kind words! I’m also grateful that you brought... Read more

Hi Amy,
Thank you so much for taking the time to write such a thoughtful and detailed review! Your kind words and the trust you and Fred have placed in us mean so much. You’re both incredibly kind!

When you told me you wanted to surprise Fred, I really wanted to help make it a memorable experience—something fun, special, and truly worthwhile! I’ll also be sure to pass along your thanks to our guides. I’m sure they’ll be delighted to hear your kind words!

I’m also grateful that you brought the hotel booking details to my attention. It’s a helpful reminder for me, too, and I truly appreciate you sharing your feedback.

Whether you or your friends and family visit Japan again in the future, you’ll always be warmly welcomed! I’d be more than happy to help you plan another wonderful trip.💕

Best wishes,
Olivia