Harry Alvarez

We were in Puerto Rico for six days. Isabel was our travel agent. She was so communicative and helpful. She planned the trip according to our preferences and even gave us recommendations for restaurants and things to do around San Juan during our down time. She is a local and I think that really helped to give specific recommendations. We also had a driver, Luis, who worked with us all week which gave us such peace of mind for all the traveling around.
The highlight for my husband was the trip the El Yunque rainforest, led by our own personal tour guide, also named Luis. We jumped off a cliff into the water! My highlight was a boat trip to Culebra, let by East Island Excursions. We got to snorkel with sting rays!
The resort, El Conquistador, was enormous and stunning. A downside is that most of the restaurants at the resort were not that good. Highlights were the four pools and water park. And you just can’t beat the views!
We would both recommend KimKim for travel to Puerto Rico and would use the company again for any future travels to the Caribbean.

Hotel Reviews

El Conquistador Resort

Fajardo

Authenticity & Character

The restaurants were not good. The Italian restaurant was so terrible we couldn’t even eat the food.

Location

Absolutely enormous with so many pools and areas to have fun. The water park was so fun and relaxing.

Staff

The staff were so kind. They gave us an extra drink for my husbands birthday.

Cleanliness & Comfort

We saw lots of cockroaches, albeit they were outside but right outside the rooms. Also there was some broken stuff in the bathroom of our room.

Hotel El Convento

San Juan

The hotel was gorgeous! The room was so beautiful and the lobby and restaurants were delicious. Downside is the pool was closed.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Culebra Snorkeling and Beach Tour

Puerto Rico

Eats island excursions was great. We had a ton of fun snorkeling and swimming in the water.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

El Yunque Rainforest and Bio Bay Kayak Tour

Puerto Rico

I was terrified to do the hike and jump off the cliffs but our tour guide Luis was so kind and supportive. He took lots of pictures to airdrop to me. We got to swim in a beautiful fresh water area of the rainforest- what a dream!

Guides, Drivers and Staff

Luis was great!

Transport

Our own personal car and driver, what more could you ask for?

Our trip lasted 3 weeks at the Dominican Republic and was planned entirely by Ivelisa who was so helpful and friendly with so much willing to help us and make our trip one that we would never forget. During the planning process we have been planning our trip step by step according to our own wishes, and Ivelisa has been very supportive and helpful to our trip planning and understanding of our needs. During the trip everything was perfect and on time. Each place we arrived we were greeted with a wonderful hospitality. Each driver arrived at the time for pick up at least 15 minutes before departure time. The hotels were exactly as we expected and booked. Each day the activity was welcomed a day prior by Francis Garcia who reminded us about the activity and what to bring, who will pick up us, time, logistics. Francis was 24/7 awake and was ready to give service, to advise and to help.
The cover of experiences we had was amazing and varied, we had workshops such as dancing lesson, chocolates making experience, rum tasting, cigars making, Coco Bongo dance club, catamaran dancing party boat, hiking tours, boat trips and so much more.
We really had a great trip thanks to the team who made it great for us, and supported us 24/7.

I was very happy that my agent texted me 2-3 times a day to make sure that everything was going well. The driver she arranged for me was wonderful (Isiory was her name)

Hotel Review

Alma San Juan

San Juan

Authenticity & Character

Roof top bar

Location

Near a public plaza with lots of nearby restaurants

Staff

Very responsive

Cleanliness & Comfort

Large well-laid out rooms

Activity Reviews

La Parguera Sunset + Swim in the Bio-Luminescent Bay

Puerto Rico

The tour was canceled due to a prediction of bright moon light. The vendor certainly knew that there was a full moon that night, or should have. Therefore, the vendor should not have accepted the tour request. By the time I learned of the cancellation, it was too late to scgedule anything else.

Quality of Experience

Vendor should not accept tours on dates with full moon

Guides, Drivers and Staff

Do the tour

Historic Golf Car Ride Discover Old San Juan in Style

Puerto Rico

Gave a good understanding of Old San Juan layout and neighborhoods

Francis was absolutely amazing to work with. He was super responsive the entire trip. Basically everything went according to plan, and when minor hiccups came up, Francis was always available to quickly resolve them via phone call.

It was also great that we were able to make s adjustments to the itinerary to accommodate how our children (3 and 7) were doing. We had a phone call with Harry at the beginning of planning and it was so helpful to be able to share the concerns we had about traveling with small kids, while also trying to do a trip in the DR that was outside of the typical all inclusives and beaten pathy. There is no way we could have managed this trip on our own. We had a rich experience, seeing the beautiful mountains and waterfalls of the interiors, visiting a cocoa farm where our kids got to learn the whole process from tree to bar & we bought the most delicious chocolate ever, and then we headed to the beach --- but to a small quieter beach town and a very thoughtful small hotel that had what we needed & was so lovely. All the drivers hired were helpful and Francis was just a text away in case of any issues.

Overall, we had an amazing time, and got to have a bunch of super memorable experiences over the course of the trip. We would definitely look into booking with kimkim again and will certainly reach out to Harry and Francis when we are ready to head back to the DR.

Hotel Reviews

Hoteles Nicolas de Ovando

Santo Domingo

Really nice hotel with great staff and everyone was super nice to our kids - even more so than the other hotels we stayed in Great pool Breakfast was just ok Super close to everything in the colonial district

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Villa Serena

Las Galeras

Super peaceful location with an absolutely amazing view. Pool is a bit tiny is that's a concern. It doesn't really have a "beach" if you have kids that like to play in the sand, but you can easily access the water for swimming or paddling via kayak or SUP. Only a 10 min walk to la playita if you want a sandy beach. Food was solid, but nothing special. Staff was really nice.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Gran Jimenoa

Jarabacoa

Solid hotel for Jarabacoa but with some minor issues. Showers weren't the best, but are acceptable (hot water takes a bit of time). Really beautiful grounds. Staff was nice. Good playground and pool on site if traveling with kids. Music was a playing into the evening, but it was never really an issue (maybe bc we had the apartment, which was facing the parking lot). Food was pretty good - breakfast got repetitive, but overall it was good.

Authenticity & Character

Really beautiful grounds

Location

Easy to get to anything in Jarabacoa

Staff

Cleanliness & Comfort

Activity Reviews

Samana's Coastal Paradise: 7 Beaches to Explore -group tour

the Dominican Republic

We basically just wanted to visit Playa Rincon and hang there with the kids, so we adjusted accordingly (visited 2 beaches)

Quality of Experience

Food

Lunch was notably excellent

Guides, Drivers and Staff

Transport

Whale Watching in Samana Bay

the Dominican Republic

Great trip - we saw a ton of whales!

Quality of Experience

Guides, Drivers and Staff

Transport

Jarabacoa to La Galeras with Stop in San Francisco de Macoris for Cacao Experience

the Dominican Republic

Cacao experience was probably the best farm tour we've done anywhere - highly recommend.

Quality of Experience

Food

Lunch at the cacao farm was just ok

Guides, Drivers and Staff

Transport

Day Trip Constanza

the Dominican Republic

The falls here are absolutely stunning and landscape is so beautiful - definitely worth it! Kids loved the strawberry farm.

Quality of Experience

Food

Service at lunch was painfully slow, but the food was some of the best of the trip

Guides, Drivers and Staff

Transport

Horseback riding in Jarabacoa

Jarabacoa

Kids had a great time riding the horses - they were very gentle. Some of the areas the horses walk through aren't exactly "nature trails" but it's not really a big deal. Fun to cross the streams and pass by all the farms.

Quality of Experience

Guides, Drivers and Staff

Transport

Baiguate Waterfall

Jarabacoa

Pretty waterfall, but it's a pretty short walk. It worked for us because our kids love playing with rocks, sand, dirt and there was plenty to do at the base of the waterfall, but without kids this feels like an hour activity at most and should probably be combined with something else.

Quality of Experience

Guides, Drivers and Staff

Transport

Our 5-Day Puerto Rico Adventure

We recently used KimKim to help us plan a 5-day trip to Puerto Rico, and the experience was exceptional. While we handled our own flights, accommodations, and car rentals, we turned to KimKim specifically to curate the "what to do" portion of our trip—and they delivered exactly what we needed.

Expert Itinerary Design with Harry
The process started with Harry, who did a fantastic job crafting a customized itinerary. He really listened to what we were looking for and managed to pack the perfect amount of activity into a 5-day window without it feeling rushed. His knowledge of the island ensured that we saw the best of Puerto Rico while focusing on high-quality experiences that matched our interests.

Flawless Execution with Isabel
Once the itinerary was finalized, Isabel took over the project management side of things, and she was a total pro. She ensured every booking and activity went smoothly, providing us with peace of mind throughout the trip.
Beyond just managing the logistics, Isabel’s restaurant recommendations were absolutely spot-on. Every meal she suggested was a highlight, giving us a true taste of the local culinary scene. Her attention to detail and responsiveness made the entire process stress-free.

Final Thoughts
If you are looking for a way to elevate your travel experience with local expertise and reliable project management, I highly recommend this team. Even if you prefer to book your own logistics like we did, having Harry’s vision for the itinerary and Isabel’s execution on the ground made our Puerto Rican getaway truly memorable.

We had a great one week winter get-a-way to Puerto Rico. We knew we wanted to visit the islands of Culebra and Vieques but didn't know anything about either one. After just a brief conversation with our agent, Harry, at KimKim we knew we had the right person to create a memorable trip for us. Harry fully understood our travel preferences and delivered transportation, lodging, and excursion options that absolutely hit our sweet spots. Everything was great and the entire trip transpired very smoothly. Besides the excellent trip plan, we were very pleasantly surprised with how our travel team stayed in touch with us during the trip. They made themselves available to answer any questions we had. The trip went so smoothly that we didn't need much help, but it was nice to know they were always available. This was our second trip to Puerto Rico and we really enjoyed it. It is an easy place to travel, the Puerto Ricans are super friendly, and the scenery is beautiful. We really enjoyed Vieques. It has a super laid back vibe but with all the amenities and services you could need. The beaches were great and easy to access. And the snorkeling was good. We would definitely consider another vacation to Vieques. Thanks to the team of travel experts for putting our vacation together and for the excellence service they provided during our time in Puerto Rico.

Hotel Review

El Blok

Vieques,

El Blok is a very nice hotel in a great location in Esperanza on Vieques. We loved the vibe of Esperanza. The staff at El Blok were super friendly and helpful and could answer any questions we had about Vieques. We rented a 4-wheeler right across the street from the hotel and Banana's Restaurant just down the block was one of our favorites. There is a nice beach right across the street from the hotel and it is a perfect place to watch sunsets. Would definitely go back to El Blok.

Authenticity & Character

It seems like a newer hotel. It has a cool layout and very well maintained. Nice restaurant that was also open for morning coffee and breakfast.

Location

Right across the street from a nice beach and close to many restaurants and food trucks.

Staff

The front desk staff were all very personable and helpful and seemed like they liked their job. The make the hotel a very friendly place.

Cleanliness & Comfort

Seems like a new hotel. Super clean, great beds, the rooms were well appointed and everything was completely up to date.

Activity Review

Mosquito- Vieques Bio Bay

Vieques

The year before we visited a different bio-bay on the main island near Fajardo that we found absolutely amazing. So we were very excited about visiting the Vieques bio-bay. Although the bay itself was very cool, the overall experience was a little disappointing. First off, the long road in and out of this bio-bay is extremely rough. As in "what in the hell are you thinking" rough. Holy moly, smooth the road out! Also, I get the profit motive, but once at the bio-bay we felt like cattle being processed. The different venders were absolutely speeding people off the buses to the kayaks and then out of the kayaks back to the buses. The Fajardo bio-bay was a way more relaxed experience and in our opinion a much better experience. I would recommend the bio-bay but shame on the vendors for the crappy road and the rushed experience. But, I must also add that it was our anniversary the day we went. And somehow the KimKim team told the Bio-bay provider. So, a very sweet woman named Mayra (or maybe Maya?) who worked for the vendor actually made us a Wedding Anniversary cake and gave it to us on the excursion. That was amazing and delicious! So, thank you thank you thank you Mayra, you are an amazing baker. (Tell your boss to convince the powers that be to smooth the road into the bay)

Quality of Experience

Transport

Excellent trip and allowed for us a lot of flexibility. The hotel El Bock in Vieques was excellent and highly recommended for comfort, close to action ie beach and restaurants yet quiet and comfortable with a great spot to relax in the lobby area. Snorkeling was fun. Kim Kim staff were very responsive to questions though we didn’t have many since trip was smooth. The people of PR are ‘muy amable’. Now back in MN awaiting a winter storm.