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active 15 hours ago

Abdellah El Asely

Born in a Berber nomadic family, I grew up in a splendid village at the heart of the Atlas Mountains with a great love for the outdoors. After my university studies, i decided to work as a mountain guide leading hiking groups around the country in the Sahara desert and the Atlas. Working as a tour guide was my dream job as it gives me the chance to meet different people from different countries, to make connections between local inhabitants and the travelers.

What places and activities do you specialize in?

"We run tours in the following areas; Atlas mountains, Sahara deserts, imperial cities.
We specialise in Hiking trips, 4WD tours, luxury travels, Mountain biking, Family holidays, cultural tours, culinary trips."

How did you get involved in travel?

"Having grown up in the Atlas Mountains, my passion for adventure travel was kindled at an early age. I began my career in tourism industry since 2006, leading groups in the Atlas mountains and Sahara, then i started working as product manager for several local Tour operators before I decided to found OT. Voyages. Being a travel agent is inspiring others to explore new places, discover a new culture, and meet different and wonderful people."

Please share a unique travel experience you will never forget.

"Climbing the Mont M'Goun (4068m) in the Atlas mountains. My first ascent, an unforgottable experience!

When i was 14, i joined a hiking group in my area in the Atlas mountains, after hosting them for several days in my village, we started hiking towards the giant M'goun mountain range. from our base camp at 2905, we started an early ascent to the M'goun peak, which, as a child, i always considered as the highest mountain in the world.

The ascent took 10 hours and was really challenging considering my age, and i ended up laying on a mule back on the way to the main camp. However, the views from the summit were amazing, everyone was happy to be on the top of this giant windy summit. In the afternoon, we were invited by a family of Berber nomads for a mint tea in their tent, which was an unforgottable moment for all the group members. We spent the afternoon playing with their kids and learning about their way of life and traditions, the family joined us for diner in our camp, and we shared family-like moments playing local Berber music and dancing under the starry sky of the Atlas mountains.

As a child, this experience made me fall in love with the high mountains and the great outdoors. "

Featured trips & expertise

Blue city of Chefchaouen
Highlights of Morocco - 10 Days

This highlights tour checks off Morocco's top cultural and natural sites. Explore medieval architecture in Rabat, wander the blue streets of Chefchaouen, and see the famous tanneries in Fes. Continue to the Sahara to see the desert city of Ait Benhaddou and spend a peaceful night under the stars, then finish your trip in colorful Marrakech, where vibrant markets, serene gardens, and lively nightlife await.

2 Weeks in Morocco: 3 Unique Itinerary Ideas
2 Weeks in Morocco: 3 Unique Itinerary Ideas

Two weeks in Morocco is enough time for a true grand tour, from the souks of Fes and Marrakech to the glittering Sahara, High Atlas mountains, and windy Atlantic Coast. If you want more than just the highlights—or if you're traveling in during summer, when the desert can be oppressively hot—stick to the Imperial cities of the north, diving into the history of classic stops along with places most travelers miss, like Beni-Mellal and Tetouan.

Discover culture, landscapes and architecture in Morocco
How kimkim Trips Work in Morocco

Planning the perfect trip to Morocco? Here's a quick introduction to kimkim, how our trips work, and what makes us unique. We'll go over how our itineraries are customized to your interests, and what to expect during your trip.

Sunset over Chefchaouen in the north of Morocco
Moroccan Cities of the North - 6 Days

This 6-day itinerary offers a nice balance of historic and modern cities in northern Morocco. Start and end in urban Casablanca before exploring Rabat and the "blue city" of Chefchaouen in the Rif Mountains. Continue south to explore Meknes, the well-preserved Roman ruins at Volubilis, and the cultural capital of medieval Fes.

Recent trip reviews for Abdellah

Alta

A taste of morocco: fes, sahara desert & marrakech - 5 days, Morocco - Jun 13 - Jun 17, 2019

Traveler: Alta P. - Local specialist: Abdellah El Asely

Abdellah arranged an amazing few days for us - from the red city to the mountains to the ocean, giving us a little taste of everything.
The service was excellent from making the booking, the pickup at the airport, and the various tours. And Abdellah constantly checked in with the driver and tour guides to make sure we were having a good experience.
Karim, the driver is a thoughtful young man, who took really good care of us and answered all our questions. He is a really good driver.
Hassan,... read more

Abdellah arranged an amazing few days for us - from the red city to the mountains to the ocean, giving us a little taste of everything.
The service was excellent from making the booking, the pickup at the airport, and the various tours. And Abdellah constantly checked in with the driver and tour guides to make sure we were having a good experience.
Karim, the driver is a thoughtful young man, who took really good care of us and answered all our questions. He is a really good driver.
Hassan, our guide in Marrakech is very knowledgeable and suggested small adjustments to the city tour based on our interests. He patiently answered all our questions.
Lahsen, our guide in Imlil deserves a medallion, as I am not sure how it got me up and down the mountain. The hike was tough for me, and he managed to make it fun and a memorable experience.
My husband thoroughly enjoyed the mountain bike trip Abdellah arranged with Hisham, who went above and beyond what was expected.
Our accommodations were very comfortable with caring hosts.
We had a great time. Thank you Abdellah and team!!!

Abdellah El Asely profile photo
Abdellah El Asely, local specialist, responded to this review:

Hi Alta,
Thank you for taking the time to send us this great review, much appreciated!
We are so glad to hear that you had a great experience with us. We work hard to make sure our team operates efficiently and make our guests travel dreams come true—glad to know it’s working! Maa Salama.

Trip to morocco, Morocco - May 25 - May 31, 2019

Traveler: Catherine B. - Local specialist: Abdellah El Asely

We had a wonderful week in Morocco. Abdel helped me figure out an itinerary that touched on all we wanted to see. Said was a wonderful driver and guide. We saw many amazing sights including ancient kasbahs, . Our night in the desert was memorable and much nicer than we expected for “camping”. Our riads were centrally located so it was easy to get out and walk the old cities. Fantastic trip!

Abdellah El Asely profile photo
Abdellah El Asely, local specialist, responded to this review:

Thanks for the awesome review, Catherine! At original Travels, we work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. All the very best! Abdel

Trip to morocco, Morocco - Apr 29 - May 13, 2019

Traveler: Maura S. - Local specialist: Abdellah El Asely

Memories for a lifetime! We had a wonderful time with Hassan our Marrakech guide, Lamah, Abraham, Mohammed our Imlil hiking guides and especially our driver Hassan who spent 2 weeks with us. Hassan found answers to all our questions and provided great insight to Berber life. We spent 1 day at the beginning and end in Marrakech, 2 days hiking the Atlas Mountains, Ouarzazate, Rose and Dades Valley. We were disappointed we missed the Rose festival but the timing just didn’t work out. The... read more

Memories for a lifetime! We had a wonderful time with Hassan our Marrakech guide, Lamah, Abraham, Mohammed our Imlil hiking guides and especially our driver Hassan who spent 2 weeks with us. Hassan found answers to all our questions and provided great insight to Berber life. We spent 1 day at the beginning and end in Marrakech, 2 days hiking the Atlas Mountains, Ouarzazate, Rose and Dades Valley. We were disappointed we missed the Rose festival but the timing just didn’t work out. The Tondra Gorge, although very crowded on a Sunday, was an education. We enjoyed watching all the locals dancing, singing and having fun. The camel trecking to the tented camp in the Sahara dunes was definitely a highlight. The Berber staff took such wonderful care of us and made sure we had a smile at all times. On one of our travel days we drove through Taroudant where we stopped for a break and found the best deals on rugs @ Tapas Berbere We spent 3 days in Essaouira inside the media which was an incredible experience. Great restaurants, shopping, local activity just outside our door. We enjoyed a great cooking class @ l’Atelier which included a walk and education at a spice suk.

Having most dinners pre arranged worked well because we were tired and would not have wanted to search for restaurants. We enjoyed all the accommodations, especially the Riads. The only accommodation we would not recommend using again was Les Jardins de Ouarzazate which was not clean and loaded with flys.

A couple of recommendations for improving the experience: at the airport hold a sign with the guests name in order to find the driver. I was told to look for a sign that read OT Voyages, but actually the sign had the name of the Riad which I was not looking for, so took a while. Throughout the trip it was very difficult to change large bills from the ATM, even at hotel reception. If the driver could carry a roll of coins to offer exchange to the guests, it would be very helpful. We wanted to tip staff at hotels... for their great service but couldn’t always get change. A daily information plan would be helpful, ie what time/where a guide would meet us in Marrakech, length of the drive each day, the hiking plan in Imlil (we thought we’d drop our luggage at the hotel first then hike so we weren’t prepared when we pulled over to the trail on the way), and more detail on the desert camp (we didn’t realize we could ride the camels anytime and just needed to give them notice the evening before for sunrise).

Overall, we had a fabulous trip, loved all our guides, enjoyed good restaurants, good accommodations and the Kim Kim staff was very responsive to questions while planning the trip and while on the tour. We highly recommend Kimkim!

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Abdellah El Asely, local specialist, responded to this review:

Dear Maura,

Thanks for leaving us such a wonderful review and for sharing these great pictures. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.

We have noted your comments about providing more detailed information to our travellers and we will certainly make sure to do that during our future travels.

Regarding the agency sign at the airport, we have checked with the driver and there was a misunderstanding from his side, we always... read more

Dear Maura,

Thanks for leaving us such a wonderful review and for sharing these great pictures. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.

We have noted your comments about providing more detailed information to our travellers and we will certainly make sure to do that during our future travels.

Regarding the agency sign at the airport, we have checked with the driver and there was a misunderstanding from his side, we always welcome our guests with the company name and this was really an exception, we are really sorry for any inconvenience this might have caused you.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

Marrakech, grand desert tour & hiking in the atlas mountains - 7 days, Morocco - Apr 29 - May 6, 2019

Traveler: Pat P. - Local specialist: Abdellah El Asely

This is the second trip we’ve arranged through kimkim, and it was again excellent. Abdullah was very patient with juggling 3 different groups with a variety of itineraries, interests, and length of travel times so that we could travel together when possible.
We especially enjoyed our time hiking in the Atlas Mountains and exploring the area around Aït Ben haddou. The drivers/guides got us everywhere comfortably and safely. They were available to answer questions but allowed us to absorb our... read more

This is the second trip we’ve arranged through kimkim, and it was again excellent. Abdullah was very patient with juggling 3 different groups with a variety of itineraries, interests, and length of travel times so that we could travel together when possible.
We especially enjoyed our time hiking in the Atlas Mountains and exploring the area around Aït Ben haddou. The drivers/guides got us everywhere comfortably and safely. They were available to answer questions but allowed us to absorb our surroundings quietly when we wanted to. We had a couple of donkeys with us on our Atlas hikes, led by Ibrahim and Ibrahim (I think). They - the Ibrahims - were so sweet and encouraging to one of our hikers who had a problem with her leg and had to hike more slowly. The donkeys can be ridden by tired or injured hikers, but they’re pretty small for us big Americans.
Marrakech was both invorgating and enervating, not to be missed. Riad Pasilla was a gem, quiet and beautiful, and a welcome haven from the frenzy of Marrakech. We didn’t want to leave!
Thanks to Abdullah and company for providing a wonderful experience.

Abdellah El Asely profile photo
Abdellah El Asely, local specialist, responded to this review:

Hi Pat,

You are so nice! Thank you so much for taking the time to write a review for us. I am incredibly happy that I was able to plan this trip for you and that I met all your expectations! and I am so happy to hear that you had such a good time!

Welcome back in Morocco any time!

All the best,
Abdellah

Desert and mountains, Morocco - Apr 28 - May 2, 2019

Traveler: Mayurie B. - Local specialist: Abdellah El Asely

Our Moroccan adventure began the moment we found kimkim to do our custom built tour that should have been 15 days in 8 days:))
Abdel was informative and available and able to answer all our questions queries settle our concerns.
Our guide was kareem who was able to speak and understand English and was ever willing to be at our side and fit in our eating and shopping schedules as well as the long drives and sight seeing . Kareem accompanied us from Marrakech to merzouga desert fez chefchaouen... read more

Our Moroccan adventure began the moment we found kimkim to do our custom built tour that should have been 15 days in 8 days:))
Abdel was informative and available and able to answer all our questions queries settle our concerns.
Our guide was kareem who was able to speak and understand English and was ever willing to be at our side and fit in our eating and shopping schedules as well as the long drives and sight seeing . Kareem accompanied us from Marrakech to merzouga desert fez chefchaouen and then Casablanca.. everything was timeous and with the long drives on some those scary roads we felt safe . Even when driving in the sandstorm we were safe.
Thank you Kareem and Abdel for an awesome amazing experience.

Abdellah El Asely profile photo
Abdellah El Asely, local specialist, responded to this review:

Hey Mayurie, Thank-you for taking the time to send us this great feedback. We really loved designing your Morocco adventure and showing you around. We look forward to welcoming you back to our beautiful country in the future.

Sincerely,
Abdellah

Imperial cities of morocco - 7 days , Morocco - Mar 29 - Apr 5, 2019

Traveler: Bronwen G. - Local specialist: Abdellah El Asely

The kimkim team handled a rather last minute booking for a private tour efficiently, and met my requests effectively.
The tour was splendid! Accompanied throughout by excellent driver Karim, I visited the four Imperial cities, plus Essaouira, Volubilis, Casablanca, Chefchaouen, and Amizmiz. Each place offered a new delight, and experience, and, for me, that made them all memorable. The mixture of history, different cultures, arts, and crafts, and scenery, made a kaleidoscopic impression, as... read more

The kimkim team handled a rather last minute booking for a private tour efficiently, and met my requests effectively.
The tour was splendid! Accompanied throughout by excellent driver Karim, I visited the four Imperial cities, plus Essaouira, Volubilis, Casablanca, Chefchaouen, and Amizmiz. Each place offered a new delight, and experience, and, for me, that made them all memorable. The mixture of history, different cultures, arts, and crafts, and scenery, made a kaleidoscopic impression, as I enjoyed and appreciated man-made, and natural surroundings.
The three guides with whom I had brief contact in different cities, were knowledgeable, and helpful.
It was very good to meet Abdellah in person. He kept in touch during the tour which is reassuring when one is traveling alone.
I am happy to recommend kimkim to others.

Abdellah El Asely profile photo
Abdellah El Asely, local specialist, responded to this review:

Hi Bronwen.
Thank you for taking the time to review your trip with us, much appreciated! I am very pleased to hear that our guides and driver made your Morocco journey pleasant. It was really nice meeting you and having a coffee together, Karim did a great job and we are really lucky to have him in our drivers team. We're happy that you're happy, and we're looking forward to your next visit into our beautiful country.

Trip to morocco, Morocco - Mar 31 - Apr 6, 2019

Traveler: Hicham K. - Local specialist: Abdellah El Asely

Great experience....a trip of a lifetime...Mohamed was our guide, did an outstanding job, made sure we are always satisfied... he went above and beyond.

Abdellah El Asely profile photo
Abdellah El Asely, local specialist, responded to this review:

Thank you for the kind words, Hicham! We are incredibly grateful that you took the time out to leave us this note! We’re so happy your Morocco trip went so smoothly and we’d love to continue providing great service to awesome customers like you, Everyone at OTVoyages is happy to hear that this was a lifetime experience, that's really nice to hear. Thanks again!

A taste of morocco: fes, sahara desert & marrakech - 5 days, Morocco - Mar 17 - Mar 22, 2019

Traveler: Juan Pablo G. - Local specialist: Abdellah El Asely

We had an amazing trip to Morroco. We are really pleased with the services provided by kimkim. They were fast and reliable before the trip and during the trip. The cities proposed and the accommodations were great. There is a special mention to all the people who helped us have an amazing trip.

Hassam Fes tour guide - He gave us a short but effective tour of the Medina. We were able to see the most important places. During the tour, we visited artisans workshops we felt they were interesting... read more

We had an amazing trip to Morroco. We are really pleased with the services provided by kimkim. They were fast and reliable before the trip and during the trip. The cities proposed and the accommodations were great. There is a special mention to all the people who helped us have an amazing trip.

Hassam Fes tour guide - He gave us a short but effective tour of the Medina. We were able to see the most important places. During the tour, we visited artisans workshops we felt they were interesting but repetitive. Not a lot of information on the history of Fes and the Medina

Samir driver - He was really nice and attentive. He got us safely to each location. Moreover, he was constantly making us aware of the scams to tourists. He was punctual and provided information about the places we were visiting.

Hassan Marrakech tour guide - He gave us a great tour, we saw all the points of interest inside the Medina. He gave clear and interesting explanations. Also, he gave us amazing recommendations on what to do after the tour.

Abdellah trip planner - He was a great trip planner. He was very friendly and extremely effective with our plan, four days before our trip we had to cancel another agency with whom we were planning to make a trip to Morroco. Abdellah rapidly organized us a wonderful trip in 4 days which was fully customized to our preferences and budget. He was also available on the phone at any moment to resolve any issue before and during the trip.

Abdellah El Asely profile photo
Abdellah El Asely, local specialist, responded to this review:

Thank you so much for your kind words, Juan Pablo. We really appreciate you taking the time out to share your experience with us—Thanks for this awesome review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. We hope you'll come back and see us again soon. Abdel and OTVoyages team.

Maria

Morocco grand tour: tangier to casablanca via the desert - 10 days, Morocco - Jan 26 - Feb 6, 2019

Traveler: Maria R. - Local specialist: Abdellah El Asely

It's been a marvelous trip and highly recommend Abdellah our expert. I wasn't very specific with my travel request he planned it perfectly and more. So thank you! Everyday there was something different. It showed us beauty of Morroco and warmth of its people. We will definitely have to come back!

We love our driver/Tour guide Said. He took great care of us. Took wonderful pictures. He is knowledgeable passionate about his country. We now count him as a friend.

From Said and to our day... read more

It's been a marvelous trip and highly recommend Abdellah our expert. I wasn't very specific with my travel request he planned it perfectly and more. So thank you! Everyday there was something different. It showed us beauty of Morroco and warmth of its people. We will definitely have to come back!

We love our driver/Tour guide Said. He took great care of us. Took wonderful pictures. He is knowledgeable passionate about his country. We now count him as a friend.

From Said and to our day guides who are knowledgeable and proud of their heritage and country and riad owners/managers family atmosphere it was memomarble once in lifetime experience.

Chechouan blue city was something out of a fairytale.

Volubilis brought us to ancient times. Brought to life by our guide Mohammed.

In Fes our guide Hassan showed us scope of city and we learned a lot the different craftsmanships handed down for generations and workmanship. Pottery, Looming, Carpetry, Tanneries.
The drive to Fez to Merzouga though the longest we barely noticed as we had stops on picturesque sights.

We got to interact with Barbary Monkeys. And one day experience four seasons in middle atlas.

Sahara was just magical. If you can manage spend two nights. We are forever changed by meeting family of Nomads. We also learned to play Berber instruments and music.

Souks in Market day, was a great experience.

Makarech has it's own beautiful flavor and flair. A great history 🇲🇦& Makarech lesson early morning with Makarech guide Youssef. But the highlight of Makarech is our cooking class at the Lotus Chef School. We learned to make Two salads and chicken tagine. They also showed breadmaking and thousand holes pancake and art of tea making.

I'm probably missing a lot of great experience in this review.

Friends and family are like is it really that beautiful in Morocco or just pictures. As we always look like we are having fun. I'm like yes it is. Come over!!

Abdellah El Asely profile photo
Abdellah El Asely, local specialist, responded to this review:

Reading this review made my day!

The whole team here at OTVoyages is thrilled to hear such great feedback, and we are incredibly grateful that you took the time out to leave us this note and share with us these lovely pictures, It was a pleasure for us showing you around our beautiful country.
We invest a significant amount of time and energy into sourcing and maintaining the quality of our service from our local suppliers, and we are glad that our driver Said did a great job, as well as... read more

Reading this review made my day!

The whole team here at OTVoyages is thrilled to hear such great feedback, and we are incredibly grateful that you took the time out to leave us this note and share with us these lovely pictures, It was a pleasure for us showing you around our beautiful country.
We invest a significant amount of time and energy into sourcing and maintaining the quality of our service from our local suppliers, and we are glad that our driver Said did a great job, as well as our local guides and accommodation partners. Our company aims to provide a truly unique experience, and we are happy that we were able to exceed your expectations.

Thank you again for such a nice feedback, It means the world to us!
We look forward to welcoming you back to our beautiful country in the future.

Sincerely,
Abdellah

Hiking morocco's mount toubkal , Morocco - Nov 9 - Nov 11, 2018

Traveler: IVANA M. - Local specialist: Abdellah El Asely

We booked Amizmis valley 3 dazs tour and it was verg nice. Great walk through the day, perfect nature, nice people all around. The only thing that was not perfect was accommodation in first house. When they say "simple accommodation" nowdays people think about bed and shower without aditional fascilities. It was without bed, but that was probably our fault for not reading it carefully. At the other house was much better because of the family that has been so nice to us. Fatima and her family... read more

We booked Amizmis valley 3 dazs tour and it was verg nice. Great walk through the day, perfect nature, nice people all around. The only thing that was not perfect was accommodation in first house. When they say "simple accommodation" nowdays people think about bed and shower without aditional fascilities. It was without bed, but that was probably our fault for not reading it carefully. At the other house was much better because of the family that has been so nice to us. Fatima and her family were very welcoming, trying to teach us how to make bread and cuscus. Although they do not speak english they were trying to explain us everything. Our guide Mohamed was perfect. On this trip we made one friend more

Abdellah El Asely profile photo
Abdellah El Asely, local specialist, responded to this review:

Hi Ivana,
Thank you for leaving such lovely comments and for taking the time to leave us such a nice review.

Glad that you enjoyed your adventure trip with us, it was a shame about the guesthouse in the first village, we have now changed the trip itinerary, no more staying at Ait Ahmed village, as we have now found a local family in a nearby village which will offer a more comfortable gite with bed and showers.

Your review is highly appreciated and will share it with Mohamed and the rest of the team..

Thanks again and Looking forward to your next visit with us..

Warmest regards,
Abdel

5 days in morocco: 4 itinerary options, Morocco - Dec 30 - Jan 5, 2019

Traveler: jaclyn m. - Local specialist: Abdellah El Asely

Our driver, Driss, was fantastic. I can't say enough good things about him, however, since we did not use kimkim to book our accomodation, there were a few issues getting to our hostels. I sent our flight and accommodation itinerary for the entire trip to kimkim prior to our arrival but our driver was not given any of this information. I listed check in and out dates, addresses and phone numbers, so I assumed that directions to locations would be figured out in advance. Again, I do not... read more

Our driver, Driss, was fantastic. I can't say enough good things about him, however, since we did not use kimkim to book our accomodation, there were a few issues getting to our hostels. I sent our flight and accommodation itinerary for the entire trip to kimkim prior to our arrival but our driver was not given any of this information. I listed check in and out dates, addresses and phone numbers, so I assumed that directions to locations would be figured out in advance. Again, I do not believe this is the fault of our driver, but rather a miscommunication on kimkims part. I found the online itinerary a bit misleading. It says "explore the maze like city with a local guide" in Fes. Yet kimkim provided no guide so we used a guide from our hostel (that we had to pay for). We needed to be at our hostel in Merzouga by 4pm to start our camel trek yet this info wasn't sent to our driver so we didn't make it until 5. We were very lucky that our hostel waited for us but they weren't happy about it. It says that you'll visit Rissani for a local market and donkey parking lot, which we didn't see. It then says you'll take "a river walk through the Todra Gorge." Most of the things advertised are really just quick photo stops. There was a lot of driving and the majority of the day was spent in the car. I don't believe this was made clear through the itinerary. And I believe if we had known this we would have planned our days differently. We very much enjoyed all of the places we stayed but would have appreciated more communication/organization from kimkim. This was our first time using a tour company. We paid $800 for a driver. Having a driver was a huge advantage compared to taking the bus, but I felt like there was a bit of false advertising when it came to the rest of the itinerary. Overall I'm very happy we had Driss as our driver and that we used a tour service because we only had a short time in Morocco. After our trip I'm left with the question of whether or not hiring our own driver would have been a cheaper option since we didn't feel as fufilled by the other things kimkim advertised.

Abdellah El Asely profile photo
Abdellah El Asely, local specialist, responded to this review:

Hey Jaclyn,

Thank you for taking the time to share such a detailed review about your recent trip to Morocco.
We are extremely disappointed to hear that many elements were disappointing to say the least. We take all comments seriously and use it to improve our quality services.

The detailed itinerary was given to our driver who was supposed to respect all the details mentioned on it, we briefed him that all the visits should be done as prevue and as confirmed to you.

We have briefed the... read more

Hey Jaclyn,

Thank you for taking the time to share such a detailed review about your recent trip to Morocco.
We are extremely disappointed to hear that many elements were disappointing to say the least. We take all comments seriously and use it to improve our quality services.

The detailed itinerary was given to our driver who was supposed to respect all the details mentioned on it, we briefed him that all the visits should be done as prevue and as confirmed to you.

We have briefed the driver concerning the hotels locations and departure times to be checked with you on spot then decide together when and where to drive, but it seems this didn't happen, this concerns mainly the departure time to the desert which should have been set together to avoid any inconvenices like what happened.

We take great care to make sure that the included activities are made. You mentioned Rissani market and the walk in Todra gorge didn't happen, the driver seems to have not respected the rules and we’re actively concerned about this issue which will be discussed with our transport supplier right away.

It seems also that there is a problem with loading PDF files on Kimkim as we didn't receive any hotels list and flights data via Kimkim as i already informed you when asking to send the flights info by e-mail instead of Kimkim application.

I Have provided you with my whatsapp number and asked you to send a quick message if you needed any help or if something goes wrong with you during the trip, this would have helped a lot avoiding things like this, myself I spoke to Driss during the tour and he told me that everything is running well.

Regarding the visits of Fes and Marrakech, please have a look into our last exchanged messages, it was clearly mentioned that both visits are not included and that you would need to hire a local guide at own arrangement with the help of your driver/Guide.

Regarding the drive to the desert, the drivers can't really guarantee to arrive at a fixed time as it all depends on the road traffic and stops for pictures/Lunch/Toilets etc. 5/6 Days are the common duration for most of the trips from Fes to Marrakech including the Sahara desert, most of our customers are happy with the trips and we have never received any complaints concerning the driving times and duration, we will make sure that the driving times are mentioned on detailed itineraries in the future to avoid any inconveniences to the customers.

Thank you for bringing this to our attention. We’ll make sure that this doesn’t happen again in the future. We apologize for the inconvenience once again.

Sincerely,

Abdellah.

Family trip to marrakesh, Morocco - Nov 15 - Nov 22, 2018

Traveler: andrew w. - Local specialist: Abdellah El Asely

2 great day trips in Morocco

1- Seti Fatma and the 5 waterfalls, rather energetic climb to the top went from 1500 at base to around 2000m , took 2 hours, with an extra guide that was NOT included in the price. Fantastic experience, followed by a lunch in a riverside cafe restaurant.

2: Agafay desert - amazing experience with a truly personalized tour, we were all surprised how 'desert like' the scenery being so near Marrakesh. Alot of it 'off road' , stopped for tea in a Berber tent. great trip

Abdellah El Asely profile photo
Abdellah El Asely, local specialist, responded to this review:

Dear Andrew,

I am really glad to read your feedback, it seems you had a good time during your trip to Agafay and Ourika valley, my greatest reward is to hear that you are back home with good memories of my country and its people, I really hope to welcome you again in Morocco and show you other beautiful and mysterious places.

pkease accept my sincere appologize for not letting you know about the extra cost for the local guide in Ourika valley, your feedback will help us to improve our services and to be more informative to our next guests.

All the best,
Abdellah

Scott

Sahara adventure, Morocco - Oct 19 - Oct 22, 2018

Traveler: Scott C. - Local specialist: Abdellah El Asely

The trip was excellent, nothing to complain about at all. The guide/driver was very professional, prompt and accommodating. The agency was also very professional, excellent communication and very helpful when we had some queries. Excellent experience all considered.

Abdellah El Asely profile photo
Abdellah El Asely, local specialist, responded to this review:

Hi Scott, Thank you for taking the time to post this excellent review! The team at OT Voyages is so glad that you have enjoyed your Sahara trip. Kamel is really a fantastic driver; we feel so lucky to have him!

We work hard to meet expectations like yours and we’d love to continue making travel dreams come true for awesome people like you. We really appreciate having you as a loyal customer here at Kimkim and we look forward to working with you again in the future!

Thanks again!
Abdel