Alex Nguyen

We thoroughly enjoyed everything about our Vietnam trip.

Alex was wonderful in helping organize our trip and super responsive.

Halong bay and Tra Que were definite highlights, as was hiking through Sapa.

All of our guides were friendly and knowledgeable. We only wish we had more time to explore further!

Alex was incredible to deal with. From our first contact on KimKim, she was always available and made a great effort to really understand what we wanted. The trip went exactly as planned. Absolutely no issues along the way. And when we did have an issue on our home bound flight which had absolutely nothing to do with her, she was there helping us with last minute accomodation.
Alex also made an effort to come and meet us while in Hanoi.
The accomodation was great all the way through, Of... read more

Alex was incredible to deal with. From our first contact on KimKim, she was always available and made a great effort to really understand what we wanted. The trip went exactly as planned. Absolutely no issues along the way. And when we did have an issue on our home bound flight which had absolutely nothing to do with her, she was there helping us with last minute accomodation.
Alex also made an effort to come and meet us while in Hanoi.
The accomodation was great all the way through, Of a good standard and very comfortable. Special mention needs to be made of our guide Khoa who was with us for 5 days in the North. His knowledge was extensive of the region it’s history and politics. For us he made that part of our trip, and set a very high bar for any future guides. He was just a delight to be with.
The highlight for us was Phu Luong, a fabulous Mountain area in the North. We stayed in the eco retreat there which was beautiful and highly recommended as was the trekking.
We loved our boat cruise on Ha Long Bay and highly recommend a 2 night 3 day cruise. Much better than just one night. The standard of accomodation on the boat .. VSpirit premier was fantastic. Food and tour on our 2nd day was amazing
And of course Hoi An. What a great place to visit. Loved it. We relaxed here went to the beach and ambled through the old city
Ho Chi Minh was not our favourite.. 2 days was enough there.
And Alex was with us on text every step of the way. All we can say is Alex you are fabulous and we highly recommend you. Was a delight to meet you and put a face to our months of contact.

The experience booking was extremely helpful for someone who does not enjoy or have time to plan a long trip. It was great having guides when we traveled into less touristy areas, and I really appreciated having all the transportation pre-arranged with no day of coordination required. We particularly enjoyed our guide Phạm Khiêm who took us on an over night trip to Pu Luong.

This was a truly amazing trip, I got to see everything I wanted to see and experience.
Alex the travel agent was simply amazing as well, catering this trip to my needs, available at any given time help, answer questions, give information and make any small changes I requested.

Thank you Alex and KimKim for an amazing trip

Alex and her team organised a bespoke company team trip in Hanoi. She was very flexible and patient and managed our requirements with great standards.

Thank you!

We had an amazing time exploring different areas of the country. Even though our stay was short, we thought we experienced a lot of variety and interesting parts of the countries. Thank you for showing us your amazing country!!

The overall experience was excellent. The guides chosen were knowledgable and the trip was organized very well. The accommodations were excellent.

Alex was excellent overall. She communicated well and on time. The only glitch we encountered, was we missed our pick up to Halong Bay. This cost us additional fees. We would have appreciated 10-15 minutes to go over the entire itinerary upon arrival with confirmation of times etc., or daily updates/ reminders by email.

In summary, our... read more

The overall experience was excellent. The guides chosen were knowledgable and the trip was organized very well. The accommodations were excellent.

Alex was excellent overall. She communicated well and on time. The only glitch we encountered, was we missed our pick up to Halong Bay. This cost us additional fees. We would have appreciated 10-15 minutes to go over the entire itinerary upon arrival with confirmation of times etc., or daily updates/ reminders by email.

In summary, our expectations were met and we found the whole experience excellent. I would not hesitate to book with Alex again.

On many of the locations that we visited the detailed information could show that walking in gravel and dirt pathways should be know so as to not ware your best footwear. Asking us if we had out swimwear when in-route to the Delta was not good. That river is very dirty and to swim for someone from the US is not even a question to ask. Also the car travel time to locations should be included so that trips to areas are not booked without reason. Many of the things advertised to tour in the... read more

On many of the locations that we visited the detailed information could show that walking in gravel and dirt pathways should be know so as to not ware your best footwear. Asking us if we had out swimwear when in-route to the Delta was not good. That river is very dirty and to swim for someone from the US is not even a question to ask. Also the car travel time to locations should be included so that trips to areas are not booked without reason. Many of the things advertised to tour in the City were not gone to Post Office were not done. When people come from cold areas to Hot they do not have that much energy to be marched around all day. We paid a lot of money for taxi to and from the airport and some trips to the Market.

Had a great holidays in Hanoi and Sapa. Fortunate to be blessed with good weather in both locations, although the cloud was a bit too low when we were in Sapa. Hence, missed the beutiful view of the valley from the Heavens Gate. On the whole, it was a good programme planned by Alex. The local guides were good and helpful.

We had an amazing experience . Alex was very helpful and helped me set up everything from a-z .

If you want a tailored trip that will go beyond your expectations Kim Kim is the way to go

We spent 18 days in Vietnam and Cambodia. Lovely places to visit.
I could not fault Kimkim tours. It was so well organized. They really want you to have a great experience. Alex is a huge asset to the company. English was perfect. Alex looked after us from start to finish. She responded to our text right away, whenever we needed her.
We had a problem with our visa (completely our fault) Alex helped us all the way.
If there was one thing I would like to see improved, would be some of the... read more

We spent 18 days in Vietnam and Cambodia. Lovely places to visit.
I could not fault Kimkim tours. It was so well organized. They really want you to have a great experience. Alex is a huge asset to the company. English was perfect. Alex looked after us from start to finish. She responded to our text right away, whenever we needed her.
We had a problem with our visa (completely our fault) Alex helped us all the way.
If there was one thing I would like to see improved, would be some of the guides English wasn’t great, so it was sometimes tough to understand. But They were all very enthusiastic.
Very well done.

We were a bit worried with two families of four going to Vietnam for the first time but I have to say, after the experience, I’m already looking for our next destination with kimkim! We have traveled extensively on our own but sometimes you want to de-stress and let someone do the figuring for you. That’s why this was perfect! Alex had us set up with everything we wanted to do from start to finish and LaLa (our guide) took us to places we never would have gone to on our own - hidden eateries... read more

We were a bit worried with two families of four going to Vietnam for the first time but I have to say, after the experience, I’m already looking for our next destination with kimkim! We have traveled extensively on our own but sometimes you want to de-stress and let someone do the figuring for you. That’s why this was perfect! Alex had us set up with everything we wanted to do from start to finish and LaLa (our guide) took us to places we never would have gone to on our own - hidden eateries tucked away down almost invisible streets, only known by locals and served the most amazing food and local fare. Monuments and pagodas along with the stories behind them, made it educational as well. In the end, I will say, if you have any reservations about traveling, alone or with a group, kimkim is the way to go:)

I am extremely thankful to Alex, who was exceptionally experienced and created an intenarary which was perfect. She helped and advised all along. I will definitely be recommending Kim Kim to my family and friends .
I will also be contacting alex to arrange a trip for me to Cambodia
Once again thanks for making my journey memorable