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Charlotte Melun

Originally from France and cosmopolitan by nature, I love discovering the world. After many trips to the four corners of the world and living in different countries, I fell in love with Mexico. Seduced by the diversity of its landscapes, its natural treasures, the warmth of its people and its varied gastronomy, I decided to settle there a year ago. Today, it's my turn to share this incredible destination with you in an authentic way, so you can be as amazed as I was and experience the trip of your dreams.

What places and activities do you specialize in?

"The places that we specialize in are: the Peninsula of Yucatan (Quintana Roo, Yucatan and Campeche), Chiapas, Oaxaca, Mexico city, Baja California Sur.
The activities that we specialize in are: archeological sites, boat trips to observe local fauna and flora, kayak tours through the mangroves, zipline jumping above the jungle or cenote (natural well), snorkeling, horseback riding, biking, tequila and mezcal tasting, cooking classes, swimming in a cenote (natural well), hacienda visits, colonial villages, cave exploration, among others.
By being an agency that specializes in tailor-made trips, we can find whatever the traveler wishes."

How did you get involved in travel?

"I grew up listening to my parent's travel stories and always wanted to become that same experienced traveler that would know so much about the world, the different cultures, the people, the food and so on. My studies in languages and tourism allowed me to start living abroad through student exchanges and internships in Australia, China and the UK. I was also fortunate enough to travel to more than 25 countries before Mexico swooped me off my feet and decided I wanted to settle here. "

Please share a unique travel experience you will never forget.

"It’s always very difficult to select only one memory or experience from my travels because they all independently mean so much to me and will always be so dear to me. If I really had to choose, I’d say the boat tour Isla Cozumel in Mexico. We rented a boat to navigate along the coast and beaches, stopped several times to dive and snorkel and enjoyed our lunch and snacks witnessing the wilderness and the dreamiest landscape.
My heart-stopper was snorkeling in playa El Cielo : truly the bluest water I’ve ever seen with the sea stars laying in the bottom on the whitest sand and the rays swimming under the boat. Who wouldn’t fall in love. Mexico is like this, full of surprises, hidden gems, warm people and the most amazing food that will for sure catch your eyes, take your breath away and fill you with memories you’ll never forget."

Charlotte is part of the following groups: Mexico Travel Agents
Top itineraries and travel advice
Family itineraries

Recent trip reviews for Charlotte

The trip was great but we had some negative e...
Mexico | Aug 1 - Aug 8, 2024

A
Antonia R.
San Jose, CA | Reviewed on Aug 11, 2024
The trip was great but we had some negative experiences. We were taken to a business called Obsidian de Corazon near the Teotiuachan site by our guide Tlallal where my father was scammed out of $181.43 for tequila that the seller said would pass customs and that the official site for Mexico's airport customs rules stated as such, but when we went through customs they took the bottles. We also got scammed for $87.29 at a Centro Historico restaurant called Rocco Restaurante. After we didn't... Read more

The trip was great but we had some negative experiences. We were taken to a business called Obsidian de Corazon near the Teotiuachan site by our guide Tlallal where my father was scammed out of $181.43 for tequila that the seller said would pass customs and that the official site for Mexico's airport customs rules stated as such, but when we went through customs they took the bottles. We also got scammed for $87.29 at a Centro Historico restaurant called Rocco Restaurante. After we didn't order what they wanted, they took an hour to give us our food which was cold. We didn't finish it fearing food poisoning and just opted to pay the bill but upon checking out card history we noticed they charged us twice.

Hotel Review
Casa de la Luz
Mexico City

The staff and hotel was great. It was so quiet and restful despite being in the very busy and bustling Centro Historico of Mexico City.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Charlotte Melun

Loved our trip to Cancun
Mexico | Jun 20 - Jun 27, 2024

N
Nora F.
Harrisonburg, VA | Reviewed on Jul 19, 2024
We loved our trip to the Yucatan! We traveled from Cancun to Tulum to Vallodalid and ended our trip on la Isla Holbox. We especially loved our accommodations in Tulum which were tucked away in a neat little area surrounded by plants, had a beautiful pool, and wonderful breakfast. We were able to walk easily to the main street to explore. We also loved our stay in Valladolid which had my sons' favorite breakfast and walkability to the main shopping/restaurants. We enjoyed all of our tours... Read more

We loved our trip to the Yucatan! We traveled from Cancun to Tulum to Vallodalid and ended our trip on la Isla Holbox. We especially loved our accommodations in Tulum which were tucked away in a neat little area surrounded by plants, had a beautiful pool, and wonderful breakfast. We were able to walk easily to the main street to explore. We also loved our stay in Valladolid which had my sons' favorite breakfast and walkability to the main shopping/restaurants.

We enjoyed all of our tours and adventures and felt that they were nicely spaced out and easy to check in and experience. Some of our favorites were the Sian Kaan, Cenote Sac Actun and Punta Laguna. We felt that the guides all cared about our safety and enjoyement as well as our desire to learn about the area.

Monica was very helpful when we had a flat tire and got us a recommendation for where to get it fixed right away.

Our rental car agency was professional and prompt in dropping off our car the first day and meeting us at the airport to pick it up the last day.

Our least favorite spot was Cancun. We were only there one night but we would rather have gone right to Tulum :)

We truly enjoyed our adventures and look forward to having Kim Kim plan another adventure for us soon.

Hotel Reviews
Ambiance Suites
Cancun

This had a lovely breakfast and was clean.

Authenticity & Character
Location
This was not close to anything you can walk to
Staff
Cleanliness & Comfort
Casa Don Diego
Tulum

This was AMAZING! Although it did not have air conditioning it was still our favorite. It had a wonderful staff and a nice small feel. It was close to walk to restaurants and downtown but felt safe and tucked away. We loved the resident animals and the laundry service was a nice added bonus!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel boutique Saastah
Valladolid

Beautiful, wonderful breakfast, nice laundry service, wonderful pool

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Spirit Holbox
Isla Holbox

Great location on the beach! The pool was cool but not very deep. Nice restaurant and breakfast but you had to pay for dinner which was very expensive and not too many choices. Nice staff!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Boat tour in the Natural Reserve of Sian Ka'an
Boat tour in the Natural Reserve of Sian Ka'an
Mexico

This had an amazing breakfast and lunch with it! We loved the float and although we didn't see any manatees we still had a great time in the mangroves

Quality of Experience
Guides, Drivers and Staff
Transport
Punta Laguna
Punta Laguna
Mexico

This was really fun! It was an adventure for sure! This includes a zipline and a drop into a very deep cenote that you have to climb out of so be sure to be strong to be able to do this portion.

Quality of Experience
Guides, Drivers and Staff
Transport
Chichen-Itza site with an English speaking guide
Chichen-Itza site with an English speaking guide
Mexico

This was an outstanding tour! He was our favorite guide. He was so funny and gave us a great look into the mayan culture

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Charlotte Melun

Fabulous, hassle-free, adventure-packed trip around Mexico with little to no research on our part. 100% recommended Kim-Kim for those with a busy work-life schedule..
Mexico | Mar 22 - Apr 13, 2024

Marcus
Marcus K.
Australia | Reviewed on Apr 29, 2024
My partner and I left our trip planning for 3 weeks in Mexico very late! We were inundated with a hectic work schedule, the X-mas/NY holiday period having just been and a wedding to negotiate. The thought of sitting down and coming up with an itinerary, researching each town and finding accomodation was daunting. We didn't have a great first impression using a travel agent in Sydney who was suggesting all the wrong activities for us as a gay couple to see and do in Mexico and the hotels he... Read more

My partner and I left our trip planning for 3 weeks in Mexico very late! We were inundated with a hectic work schedule, the X-mas/NY holiday period having just been and a wedding to negotiate. The thought of sitting down and coming up with an itinerary, researching each town and finding accomodation was daunting. We didn't have a great first impression using a travel agent in Sydney who was suggesting all the wrong activities for us as a gay couple to see and do in Mexico and the hotels he suggested were dated and drab. He also gave us "homework" to research what we liked and feed back to him which sort of defeated the purpose of using a travel agent.

We went home that day and discovered some pre-made examples of itineraries on the Kim-kim website with Maps and pictures. We loved the idea of customising/combining two of the suggested itineraries presented to suit our plans with a wedding smack bang in the middle of the holiday.

The process was easy - fill in some information about yourselves, what you like, what you dont like, what you're open to trying, your aversion to noise kids/tourist hot-spots, how many rest days you prefer and how often you want to travel plus any other comments.

Within 3 days we had a draft itinerary which included funky boutique hotel suggestions, and a list of optional activities. Charlotte our trip planner was from France but travelled Mexico extensively and loved it so much she moved to the Yucatan province to live. She knew personally all the good things a young couple would enjoy along our travels with flexibility to change. An easy tick box/comment box below each activity let Charlotte know our thoughts on each activity/destination. 2-3 iterations later (about 2 weeks) and our trip was pretty much planned and paid for.

The only thing left to book was flights which was not included (smart of KimKim as dealing with airlines is a nightmare for traditional travel agents so this makes their business model more sustainable).

Our favourite large city was Oaxaca which was an eclectic mixing pot of fabulous art, colourful architecture, friendly people, punchy delicious food and great cocktails. Cooking class here is highly recommended! We felt most zen along the beaches of Zipolite and Mazunte which attracts a young, textile-free bohemian crowd. We saw turtles and dolphins on the beaches here and had superb food. Chichen Itza site in the Yucatan was absolutely mind-boggling and the area was surrounded by hundreds of natural crystal clear cenotes to take a dip in during the heat of our days driving around. Once back on the east coast our boat tour of Sian Ka'an to see dugongs, flamingo's, pelicans, and swim in a warm crystal clear pirate channel was our best of many boat experiences of the trip. Finally after 3 weeks of driving around the country by ourselves it was nice to be back in the vibrant beach-side town of Playa Del Carmen (a less confronting town than Cancun but still with enough stimulation to bring us back to reality).

As with all trips there are times things don't quite go to plan. Kim-Kim sets up a WhatsApp group with the trip planner and a local booking guide (Monica in our case). They are available 24/7 to assist you in your own language with any misunderstandings with bookings, interpretation, rescheduling etc. Such an easy and personable experience and always super friendly encounters. They also send daily reminders of activities with hints on best parking places and how to ignore scammers/false signs etc.

Looking forward to using Kim-Kim again next year for our upcoming trip to Spain.

Hotel Reviews
Zoa

Loved this place and the staff here. Super picturesque, LGBTQI+ Friendly, outstanding service with all tips included, spectacular food.

Authenticity & Character
Location
Situated right on a cliff looking out to the ocean with a very natural jungle hut vibe but high end. Very close to Mazunte main town (2 min drive)
Staff
Cleanliness & Comfort
Circulo Mexicano
Mexico City

Stunning architecture and rooftop terrace bar. Grand spacious rooms with high ceilings and crisp luxurious linen. Location was so central and easy to get everywhere in the historic centre. The Wifi did not work in our room but the whole building is made out of thick architectural concrete slabs so I suspect this may be a challenge to deal with.

Authenticity & Character
Location
Staff
Breakfast staff were a bit surly/disinterested. Frequently had to get up to get stuff ourselves. Bar staff and front desk staff are wonderful however.
Cleanliness & Comfort
Escondido Oaxaca
Oaxaca

Absolutely stunning what they've done with this place. As the name suggests it is a true hidden gem.

Authenticity & Character
Location
Close to some large food and craft markets. Ideally should have a car here as its not that close to the historic centre. The location however is a little less impressive right next to a main road so if in the pool area or bar it is reasonable noisy with trucks going past. The location however is a little less impressive right next to a main road so if in the pool area or bar it is reasonable noisy with trucks going past.
Staff
Cleanliness & Comfort
Villas Caracol
Holbox

This is such a cool Island and a very lovely hotel. Absolutely MASSIVE rooms with open plan bathroom/shower and expansive balcony. Great food and cocktails Great pool area and general ambiance. Be aware this is a family hotel and you will see children running around

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Boutique Olbil Valladolid
Valladolid, Yuc.

What a romantic and well executed build this is. This hotel is hidden inconspicuously along a busy and slightly shabby street. once the front door is open you get a view right down the middle of the hotel across a serene pool surrounded by flowers on vines and tropical trees. Thick wooden furniture in the bar/restaurant area gives a funky safari vibe. Very pleasant staff and gorgeous rooms (high ceilings, massive bed with crisp linen, a macrame hammock stretches across the room and the bathroom has a mayan/Incan temple vibe - truly executed wonderfully.

Authenticity & Character
Location
This hotel was a little far from some of the funkier streets of this city/anywhere to get good food. We recommend having a car to explore from here. Also the street felt a little unsafe at night.
Staff
The bar tender was overbearing - constantly hustling guests to buy more drinks/food/give a tip for service. He was super enthusiastic and invested in his job which is obvious but for most people wanting to relax on holiday it was unwelcome.
Cleanliness & Comfort
Piedra de Agua Hotel Boutique

We didnt love Piedra de Agua Hotel in Merida. Despite it being situated in an incredibly historic old building with a grand central foyer and elaborately ornate doors the rooms themselves were horrendously small with NO WINDOWS! The room was pitch black until you could find a light switch and the balcony did have two sets of opaque wooden shutters that could be opened with some difficulty. Breakfast was 4 slices of fruit and 2 tablespoons of yoghurt. I wouldn't recommend anyone stay in this hotel at all unless they get a presidental suite which apparently has a different setup. You can see similar reviews on google maps for this place. The best thing about this hotel was the central location.

Authenticity & Character
Great building, poorly executed rooms and underused central lobby. Could install an elevator to make rooms accessible to elderly and disabled people.
Location
Staff
Cleanliness & Comfort
Hotel Rancho Encantado
Bacalar

Hotel Rancho Encantado - we probably would have preferred to stay in Bacalar town itself as the town was quite vibrant and had lots of places to eat and drink. This hotel was quite isolated out of town and down a VERY bumpy dirt road. The hotel itself was beautifully situated on the lake with a lovely picturesque wharf on the water but besides that the food and drinks were average, the people working there were quite surly and menu prices quite high. Rooms were big and bright but a bit dated (think the Flintstones). Grounds were so big it was hard for them to keep things clean with rotting fruits all over the pathways (we can look over this as it was a "jungle get away" although some people may not appreciate this. We did see monkeys here which was a highlight).

Authenticity & Character
Location
Great if you want to be secluded and hang around the resort all day but not in town so need a car to do anything else.
Staff
Cleanliness & Comfort
Mereva
Tulum

Mereva - this was a gorgeous little hotel 20 min drive out of Talum. It had good facilities and THE BEST breakfast i had at a hotel the whole trip. It is also right on the water with its old private little stretch of beach. The reason it lost some starts from us is it was 20 minutes away from the cute little town of Talum (Again we probaby would have prefered to be in Talum and wander around rather than be stuck in a resort 20 minutes away with kids splashing in the swimming pool around us). Some people however just want a private get away to lounge in without having to visit local towns. The cocktails were also insane expensive here ($370mx for a cocktail!!! which is double what we pay at a nice bar in Sydney, Australia and triple what everywhere else in Mexico was charging).

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Tequila and Mezcal tasting
Tequila and Mezcal tasting
Mexico

This was a really cute, personalised tasting experience paired with snacks at intervals. Located in a gorgeous hotel bar in a really quaint neighbourhood i would stick around for dinner afterwards if we had our time again.

Quality of Experience
Guides, Drivers and Staff
Private car with Spanish speaking driver and English speaking guide
Mexico

The driver seemed sweet but was soooo slow, couldn't understand us, and didn't want to use the air conditioner.

Quality of Experience
Transport
Lucha libre in Mexico city
Lucha libre in Mexico city
Mexico City

So much fun. Really colourful and energetic play-fighting. Great costumes and entrances. Love the improvisations and the level the crowd got worked up.

Quality of Experience
Guides, Drivers and Staff
Transport
Lovely driver.
Xochimilco Tour Trajinera
Xochimilco Tour Trajinera
Mexico City

Cool to do and see but not the highlight of my day.

Safari Magico - Between Sea and Mangrove
Safari Magico - Between Sea and Mangrove
Mexico

1. The snorkelling boat trip through Dive Center Puerto Angel was so incredible. The day was sooooo windy but this didn't put a damper on the journey. The boat punched through waves as we spotted dolphins and schools of morbula rays. We had 3 snorkel spots - each one more vibrant and impressive than the last. The guides/driver were also super lovely. 2. The second part of this trip (the afternoon Mangrove Safari with Ventanilla Ecoturismo) was average. We were 15 minutes late travelling between the two destinations but when we arrived they sent us to another tour operator as they had no English speaking guides. Eventually our lovely Kim-Kim representative Monica spoke to the company on the phone and 45 minutes later we had an English speaking guide drive in from home and take us out. The boat itself did not have any shade and it was a baking 37 degree celsius (so bring an umbrella). The guide also seemed disinterested and lacked genuine friendliness except where it was time to give him the tip at the end. We saw some crocodiles and birds and some deer in captivity but probably could have given this afternoon activity a miss.

Quality of Experience
Food
The lunch/breakfast at the end is included (excluding alcohol) so be sure the waiter doesn't charge you like he did with us (we paid twice)
Guides, Drivers and Staff
Transport
Cooking Class - Oaxaca
Cooking Class - Oaxaca
Oaxaca

This was one of the highlights of our trip. Super friendly and informative guide/chef who takes you through the market to buy produce and then back to his house which has a colourful kitchen within the courtyard to prepare and cook 3 different delicious meals.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Boat tour 3 islands
Boat tour 3 islands
Holbox

Very tranquil and pretty half day experience.

Quality of Experience
Hierve el Agua – Mitla – Teotitlán del Valle - Tule Tree - Mezcal Testing
Hierve el Agua – Mitla – Teotitlán del Valle - Tule Tree - Mezcal Testing
Oaxaca

A really great introduction to the area surrounding Oaxaca. A mix of history, culture, architecture, natural beauty, local art/trade skills and of course mezcal production and tasting at its finest. The buffet lunch was also one of the highlights, showcasing an incredible variety of delights exclusive to Oaxaca and Mexico - you can see why it got its UNESCO world heritage listing for cuisine.

Boat tour in the natural reserve of Rio Lagartos
Boat tour in the natural reserve of Rio Lagartos
Mexico

Very chilled and pretty experience.

Chichen-Itza site with an English speaking guide
Chichen-Itza site with an English speaking guide
Mexico

This is a must see. Incredible site on so many levels. Wonderful, knowledgeable and friendly private tour guide.

Quality of Experience
Guides, Drivers and Staff
Transport
Boat tour on the lagoon
Boat tour on the lagoon
Mexico

It was an insanely windy day when we went out but this didn't put a damper on my very first experience in a crystal clear, bath-warm, fresh water lagoon. We couldn't believe such a huge expanse of fresh water would be so clear and devoid of polution/algae. This lagoon is pristine in so many ways. It was also a delight to swim in. Our trip was unfortunately cut short as our boat broke down and we needed to be rescued. The driver couldnt speak English and unfortunately we missed out on the second hour of our experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Boat tour in the Natural Reserve of Sian Ka'an
Boat tour in the Natural Reserve of Sian Ka'an
Mexico

Best boat activity we did in Mexico. The early start to the day was acknowledged and breakfast was provided (most hotels dont open breakfast until 7.30/8). The breakfast was homely and welcome. The boat was tiny but super fast and we sped across crystal clear fresh water lagoon towards a channel cut through the mangroves by The Mayans for trade hundreds of years ago. We could see fish and all sorts of water birds along the mangroves here. Another ultra fast blast across a second fresh water lagoon brough us to a natural "pirate channel" where we floated effortlessly in 29 Celsius fresh water through a mangrove river. This was unimaginably peaceful and unique experience. Finally we blasted out into brackish water at the mouth of the river to spot crocodiles, manatees, flamingo's, dolphins and make it back in time to wash off in a rain storm. Lunch was provided before we departed and we can both highly recommend the banana leaf chicken - so succulent and tasty. I wish i could eat this again.

Quality of Experience
Guides, Drivers and Staff
Transport
Snorkel in Akumal
Snorkel in Akumal
Mexico

You will see turtles which is cool and there are some lovely clumps of fan coral at the furthest most point where you are dropped in the water. I was not a fan at all of the huge tourist machine that was made of this Akumal bay. Hundreds - if not thousands - of tourists coming and going by the bus load to jump in the water and harass a handful of turtles in this spectacular bag. Stirring up sediment with their fins and pushing on the barriers to get closer look at the turtles. It's great that we can see these majestic animals in their habitat but some thought needs to be put into sustainable tourism at this location. All surrounding parts of the beach have been privatised by the hotels that occupy the forshore so you cannot enjoy a drink or slice of beach along this bay unless you are a hotel member or happy to sit down among the throng of life-jacketed tourists coming and going from the water.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Charlotte Melun

Charlotte was a pleasure to work with.
Mexico | Mar 14 - Mar 29, 2024

R
Rhodo D.
Canada | Reviewed on Apr 01, 2024
Charlotte was a pleasure to work with. She made thoughtful recommendations and consistently emphasized the importance of tailoring the experience to our family's preferences. She was also responsive in answering questions, etc. Read more

Charlotte was a pleasure to work with. She made thoughtful recommendations and consistently emphasized the importance of tailoring the experience to our family's preferences. She was also responsive in answering questions, etc.

Hotel Reviews
La Noria
Oaxaca

The common areas of the hotel were amazing, particularly the small pool in the courtyard, and the location couldn't be beat. The rooms themselves were a bit sparse, but had lots of room and were very clean. The staff was very friendly and accomodating.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa Bocana
Huatulco

This is a beautiful boutique hotel. We would go back in a heartbeat.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Teotihuacan site with and English speaking guide
Teotihuacan site with and English speaking guide
Mexico

This was an amazing site and our guide, Isabelle, was fantastic. We wouldn't have enjoyed the experience nearly as much without her knowledge and insight.

Quality of Experience
Guides, Drivers and Staff
Transport
Lucha libre in Mexico city
Lucha libre in Mexico city
Mexico City

This was a highlight of our time in Mexico City. While we aren't wrestling fans, it was a highly entertaining experience and we particularly enjoyed the fact that it was a bit off the tourist path -- most of those in attendance were local families.

Quality of Experience
Guides, Drivers and Staff
Transport
Private car with Spanish speaking driver and English speaking guide
Mexico

We loved Alberto! He was an excellent driver and incredibly thoughtful person. We recommend him to others without reservation.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Charlotte Melun

Engaging KimKim Vacation
Mexico | Mar 6 - Mar 11, 2024

H
Heather M.
Canada | Reviewed on Mar 19, 2024
KimKim did a wonderful job of putting together an engaging holiday that was a rich cultural experience far exceeding the usual trip to a Mexican resort. The travel agent advised us to rent a car, which I was reluctant to do. However, they provided us with strong support which really helped us prepare to drive with confidence. The guided tours - Chichen-Itza, the ruins at Tulum, snorkelling with sea turtles and, the half day at the Sian Ka’an Biosphere Reserve were varied and in-depth and... Read more

KimKim did a wonderful job of putting together an engaging holiday that was a rich cultural experience far exceeding the usual trip to a Mexican resort. The travel agent advised us to rent a car, which I was reluctant to do. However, they provided us with strong support which really helped us prepare to drive with confidence. The guided tours - Chichen-Itza, the ruins at Tulum, snorkelling with sea turtles and, the half day at the Sian Ka’an Biosphere Reserve were varied and in-depth and well organized and timed.

I would not have changed anything - the trip was awesome.

Hotel Reviews
Hotel boutique Saastah
Valladolid

The hotel was gorgeous! A real boutique hotel experience.

Authenticity & Character
Location
Perfect launch point for Chichen-Itza . The town of Valladoid was unexpectedly charming.
Staff
Cleanliness & Comfort
Casa Don Diego
Tulum

The owners were available and interesting. They shared the story of their bee business. The pool area and the gardens were lovely.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Charlotte Melun

Monterrey/Saltillo Family Trip
Mexico | Jan 12 - Jan 19, 2024

Linda
Linda R.
Sun City Center, FL | Reviewed on Jan 20, 2024
Our private driver service was fabulous; his service was perfection, always on time and accommodating to our every need and request. He is an expert at logistics and keeping our family safe. You should use his services with your all your customers. The Krystal Hotel in Monterey was terrible. Room 519. No water pressure from hot water in the sink. Shower door was never repaired. Never changed sheets or refreshed sheets by cleaning them off. Room service food preparation was rude with... Read more

Our private driver service was fabulous; his service was perfection, always on time and accommodating to our every need and request. He is an expert at logistics and keeping our family safe. You should use his services with your all your customers.

The Krystal Hotel in Monterey was terrible. Room 519. No water pressure from hot water in the sink. Shower door was never repaired. Never changed sheets or refreshed sheets by cleaning them off. Room service food preparation was rude with incorrect food orders delivered. The correct order never showed up. Room thermostat only worked on 1 setting. We could not change the temperature in the room. Toiletries are low quality. Fron desk was rude and unaccommodating and were not trained in safety training when we needed a band aid when our child fell on hotel property. Hotel lobby and dinning room were freezing in temperature everyday especially when it was cold outside. No warmth at all within the hotel. Hotel floor on 5th floor never vacuumed. Same trash on carpet every day. Card keys did not work twice in a row; always had to get new ones at from desk. The gym had no sanitizer wipes and the tv did not work. You should never put your customers at this hotel.

The hotel in Saltillo, Quinta Real, was lovely. Our room had some furniture that needed upgrades or repairs. Overall is was a great experience. The dinning room was fabulous. Gym needed mats and foam rollers.

The Monterrey city tour that was pre arranged with a different driver was terrible. The driver himself was a nice and respectful, but his car was uncomfortable and cold because his defroster didn't seem to work. So we were unable to see out the window at the sights. He tried to find us a lunch spot but we ended up having to walk around outside when it was really cold weather in order to find food. We recognize lunch logistics may have not been officially included in the tour. The driver focused on showing us car dealerships and didn't really provide a comprehensive perspective on the history of Monterrey or San Pedro. He tried to please us and even downloaded a translation app because he was not fully bilingual but the app wasnt working completely or properly; he said he didn't speak much English. So for your English speaking customers, you should not use him. For five people, the size of the car was not appropriate. The tour seemed to focus on area of San Pedro rather than Monterrey. One stop on the tour that was early fabulous was a stop at the Little Wine Market. But it wasn't a planned stop; we asked to stop when we saw it. He also offered to stop wherever we wanted to stop so that was a nice feature or option of the tour experience. Overall, this tour was a low point our our trip.

Some feedback on the kimkim team: seems the team members changed frequently, however we were always able to get quick responses to our requests, and they were always willing to hold conference calls which is key to planning a vacation.

Activity Review
City Tour Monterrey
City Tour Monterrey
Monterrey
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Charlotte Melun