Mexico Travel Agents

Despite a few health concerns that caused us to cancel a few excursions, we had a wonderful trip and learned a lot about the Mayan culture and history, which was our objective. Everyone was especially helpful with Robin as she had difficulty walking after she fell a couple of times. Julio, our private driver, was kind and pleasant, always smiling. The guides were all very informative and helpful as well. We did experience bites from bed bugs somewhere along the way, and I learned I was allergic to mosquito bites. But I guess that comes with the territory, so not a complaint. The planning for the trip with Charlotte was exceptional, and for that reason we would use kimkim again in the future.

Hotel Reviews

Hacienda Mérida

Mérida

Loved the old colonial feel of this hotel. Good location. Staff very helpful. Wish they had more comfortable chairs in the room, though.

Authenticity & Character

authenticity of chairs did not make them comfortable for anyone with a back problem

Location

in historic section of town

Staff

everyone was very helpful

Cleanliness & Comfort

at least one comfortable chair to sit in, some attention to clear out possibility of bed bugs

Hotel boutique Saastah

Valladolid

beautiful, peaceful hotel, excellent staff

Authenticity & Character

Location

Staff

Staff in restaurant and front desk were very helpful. They helped us find a source for laundry and offered to arrange for a doctor when one of our party was ill.

Cleanliness & Comfort

The room needed a more comfortable chair to sit in.

IKAL Tulum Hotel

This hotel is good for anyone looking for a more rustic Mayan experience. The room was like a Hobbitt's hut, with curved ceilings and cave-like interior, with very little light. I had to use the light on my camera to see inside my suitcase, even in daytime. If you have back problems or walking difficulty, this is not the place for you. We did like the fenced privacy and the outside private pool with jetted water. We experienced some bed bug problems here, though. The restaurant overlooking the beach was good, and the staff was very helpful. Would be an excellent choice if you are young with no health issues.

Authenticity & Character

Location

You have to pay a fee to get into the area every time you leave.

Staff

When one of us had a mobility problem, a staff member came to our hut and helped her walk out to catch our van.

Cleanliness & Comfort

We had bites from bed bugs here.

Activity Reviews

Boat tour in Celestun

Mexico

This was wonderful. We saw many beautiful flamingoes.

Quality of Experience

Guides, Drivers and Staff

Transport

Walking tour in Mérida with an English speaking guide

Mérida

The guide was very informative. We learned a lot about the Mayans and their history. He altered the route when we asked and accommodated our slow walking.

Quality of Experience

Guides, Drivers and Staff

Uxmal site with an English speaking guide

Mexico

The guide was very knowledgeable and helpful. He was very accommodating when one of us had some difficulty walking. He found shady spots to sit when the heat became too much. We learned a lot about the Mayans.

Quality of Experience

Guides, Drivers and Staff

Boat tour in the Natural Reserve of Sian Ka'an

Mexico

This was our favorite tour. The guides were all helpful and accommodating. The area is beautiful with many birds to see. Very relaxing.

Quality of Experience

The area is beautiful, and there were many birds to see.

Guides, Drivers and Staff

The guides were very attentive and helpful. One of us had trouble with mobility, and they made sure she was safe as she got in and out of the van and also the boat.

Transport

Punta Laguna

Mexico

The guide was very helpful and knowledgeable. The Mayan ceremony was meaningful. We did not see any wildlife though.

Quality of Experience

Guides, Drivers and Staff

The trip was amazing , fabulous part of the country and we are so happy to enjoy the wonderful organized trip by Kim Kim> Rutopia . Highlights of our trip was Catamaran in Bacalar, the hotel we stayed in Valloldid so glad they could arrange the passport drop , the Mayan lunch in Punta Laguna.
What could improve
The experience after lunch in Punta Laguna was not very interesting- could skip
Add a sunrise by beach tip
The cancellation of the taxi last minute was not pleasant.. glad we could manage Uber
For you Ibis I think was good to know we could call you in need , when we called you were available for us to help. You could be more proactive in following up what you mentioned us you would do. Like proactively responding. I found it easier to reach out to the supplier directly -it was efficient!
Regarding the organization, the eSIMs , the transport van and drivers , the guides.. all of it was nicely done ✅ thanks you for such awesome lifetime experience.. we highly recommend you, Rutopia and Mayan side of Mexico! Loved it

Activity Reviews

Visit Chichén Itzá, Wonder of the Maya World

Mexico

Quality of Experience

Guides, Drivers and Staff

Transport

Immerse Yourself in the Peaceful Yokdzonot Cenote

Mexico

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Sailing Tour in the Bacalar Lagoon

Mexico

Quality of Experience

Guides, Drivers and Staff

Transport

Visit the archaeological site of Tulum

Mexico

Quality of Experience

Guides, Drivers and Staff

Transport

Traditional Mayan Lunch

Mexico

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Explore Coba by bike!

Cobá

Quality of Experience

Guides, Drivers and Staff

Transport

Look for spider monkeys in Punta Laguna

Nuevo Durango

Our trip to Mexico City and Oaxaca was terrific. Such an interesting itinerary! And all of our guides were so professional and flexible. If we needed extra time somewhere we could do that. Other times if we all agreed to switch up our itinerary we could. It. It was just a matter of another place to visit being better for us. Everyone’s attitude could not have been more positive. And they were all well informed so we are full of facts about Mexico!
Our stay at Pug Seal in Oaxaca was magical. The whole ambience of the hotel is so relaxing and beautiful. The service is top notch. Smiles all around on the staff. That makes anyone’s stay so much more fun. Also, the breakfast there is quite good. You can have delicious unusual Mexican dishes or you can order the classic eggs and toast. They accommodate you and are pleased to do it.
Our opinion of our stay at Casa Decu in Mexico City is mixed. The neighborhood is perfect. Close to restaurants and lots of other things you might want to see or need, yet quiet and comfortable at night. Our room had the added attraction of being huge. We actually had a small living room and small kitchenette. The extra space came in handy as my husband was sick and was able to sleep in the living room on the comfy sofa. The downside was that is was quite dark and you had to walk four flight of stairs to get to breakfast, which was a bit of a disappointment. Really more of a continental breakfast. Not really worth four flights of stairs. The terrace setting is lovely though.
All in all, KimKim gets a 90% from us. We hope to use you again.

Hotel Reviews

Casa Decu

Mexico City

Our room was really large which was convenient as my husband was ill and able to sleep in the “living room.” However, it was quite dark and you have to walk up four flights of stairs to get a mediocre, continental style breakfast.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Pug Seal Oaxaca

Oaxaca

Magical environment. Amazing staff. Terrific breakfast. Wanted to take the bed, sheets and all home.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Hot air balloon ride over Teotihuacan

Mexico City

Do this! It’s worth getting up at 4am for.

Quality of Experience

Guides, Drivers and Staff

Transport

Monte Alban (Half Day)

Oaxaca

Juan has so much enthusiasm. He ended up being with us for 3 days and we really got to know how professional and flexible he is. He’s a great guide!

Quality of Experience

Guides, Drivers and Staff

Transport

Private car with driver (Spanish speaking ) and english speaking guide

Mexico City

Quality of Experience

Guides, Drivers and Staff

Transport

Private car with driver (Spanish speaking ) and english speaking guide

Mexico City

Quality of Experience

Guides, Drivers and Staff

Transport

Cooking Class - Oaxaca

Oaxaca

Our chef and we made healthy tasty authentic Mexican Mole Verde. It was delicious. Also homemade tortillas. He was gracious and wonderful.

Quality of Experience

Food

Transport

Oaxacan Handicrafts Route

Oaxaca

Quality of Experience

Guides, Drivers and Staff

Transport

Hugo did an amazing job! In general, every pick up and drop off and guide did a great job. The trip met all of our goals and expectations and I would recommend using Hugo to anyone who wants to travel to the Yucatan!

Our guide, Isabel, was amazing. So knowlegeable about everything from Mexican history to city neighborhoods to food. We would return to Mexico City again because there's just so much to do and see.