Mexico Travel Agents

We were very happy with our trip, overall, and the help we got from Charlotte and others. The various things that were less than perfect that we point out here are just for your ability to improve going forward - not strong criticisms!

Hotel Reviews

Le Muuch

Valladolid, Yucatán

The hotel was both beautiful and very well located. The staff was exceptional. A couple of minor issues. The bed wasn't great. And the hotel was next door to what is functioning as a doggy day care or kennel, so every so often the barking was pretty crazy.

Authenticity & Character

beautiful combo of classic and modern styles. beautiful outdoor spaces.

Location

Near center of town. Exceptionally safe.

Staff

Many different staff members went out of their way to help us.

Cleanliness & Comfort

The bed wasn't great.

Puerta Chichen

Pisté

Everything was fine. The room itself didn't have much character. Pretty much like any other motel in the U.S.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Bike Ride to the Cenotes around Valladolid – Eco-Friendly Activity

Valladolid

The cenotes were uncrowded, and totally beautiful. The bike ride was a perfectly reasonable way to get there and back, but nothing special. I think your info indicated a spanish speaking guide, which would have been ok, but he actually spoke english quite well

Quality of Experience

Chichen-Itza site with an English speaking guide

Mexico

Our guide (trained as an achitect) spoke english well and was very knowledgeable. The site itself probably doesn't live up to the "7 wonders of the world" but was none the less very cool and interesting.

Quality of Experience

Guides, Drivers and Staff

The guide was excellent, both based on knowledge and english speaking ability

Transport

Kimkim's system for letting us know the time the driver would pick us up was hard to figure out at first. Two much technology -emails, what's app, kim kim website. Pick One! Unrelated - we had like a 12-15 passenger van, and there were only 2 of us . Kind of wasteful!

Hammock Weaving Workshop

Mexico

We enjoyed this, especially my wife who is a knitter, etc., but to call it a "workshop" is an overstatement. We spent only a couple of minutes weaving, and no one spoke english. It was fun to watch, and try, briefly, ourselves.

Ek Balam site with an English speaking guide

Mexico

This site was probably more beautiful and interesting than Chichen Itza. Again, the guide was both very knowledgeable and spoke English quite well.

Market tour & cooking class

Mexico

Everything about this, from the setting to the market to the teacher to the food was great.

Quality of Experience

Guides, Drivers and Staff

Transport

All our guides were excellent. They were knowledgeable and really brought Mexican culture alive - walking Tours in CDMX, SAN Miguel de Allende and tours to vineyards, tequila distillery and Whale watching - all were top notch!

Hotel Reviews

Zócalo Central

Mexico City

Clean, wonderful location and the extra amenities were exceptional.

Authenticity & Character

Location

Half a block from the zocala

Staff

Cleanliness & Comfort

La Morada Hotel

San Miguel de Allende, Guanajuato

The room was large and the bathroom huge and Liberia’s but there were no windows that could open. Additionally, the listing said there was a pool and a roof deck with a hot tub. There was none of this

Authenticity & Character

Location

Right next to the cathedral

Staff

Cleanliness & Comfort

No windows. The existing windows were frosted and did not open.

San Trópico Boutique Hotel & Peaceful Escape

Puerto Vallarta

We loved this space!!! The room was large, 2 sides opened up to enjoy all the amazing weather of Puerto Vallarta. The bathroom was outside and incredibly spacious.

Authenticity & Character

Location

In the marina district

Staff

Cleanliness & Comfort

Activity Reviews

Walking tour through the historical center

San Miguel de Allende

We enjoyed our walking tour in St-Miguel. The guide, (whose name I do not remember), was thoughtful, interesting and attentive.

Quality of Experience

Guides, Drivers and Staff

The guides’ effort to educate us.

Transport

The tours

Welcome to Mexico City

Mexico City

The guide was remarkably knowledgeable and approachable

Quality of Experience

Guides, Drivers and Staff

Transport

Mexico City: Xochimilco, Casa Azul Museum & Museo Casa de León Trotsky

Mexico City

The variety of the 3 activities and the timing were exceptional.

Quality of Experience

Guides, Drivers and Staff

Transport

Free time in Mexico City and Ballet in Bellas Artes

Mexico City

Bellas rates and ballet florique was magical and really provided a rich exploration of Mexico culture

Quality of Experience

Tour of historic Mexico City with street food tasting

Mexico City

The variet of the food was exceptional and our guide Mar’ knowledge of all things related to CDMX was extraordinary.

Quality of Experience

Guides, Drivers and Staff

Wine tasting at San Lucas Vineyard

San Miguel de Allende

We learned so much from the vineyard host, including Mexican wine and all wine in general. The wine pairing was exceptional.

Quality of Experience

Guides, Drivers and Staff

Transport

City tour & Tequila Tasting

Puerto Vallarta

The tequila tasting and tour were great. We are the the on site restaurant which was really excellent,

Quality of Experience

Guides, Drivers and Staff

Transport

Humpback whales’ season in Bahía de Banderas, Puerto Vallarta

Puerto Vallarta

The activity began with an educational overview of humpback Whales which we thought set a nice Tone For The 3 h boat tour of the bay. Awesome!

Quality of Experience

Guides, Drivers and Staff

Thank you!

Puerto Vallarta

Quality of Experience

Guides, Drivers and Staff

Transport

Our trip to Mexico City and Puebla planned through Kimkim was absolutely fantastic. Every detail was thoughtfully arranged, from the smooth private transfers to the knowledgeable guides and unique cultural experiences. The itinerary struck the perfect balance between structured tours and free time to explore, and we especially loved the food tour in Puebla and the visits to the museums in Mexico City. The accommodations were well-located, making it easy to enjoy each destination. Communication with the Kimkim team was seamless throughout the process, Luz with Rutopia was especially helpful. It was a memorable, stress-free trip, and we would happily use Kimkim again for future travels.

We had an absolutely fantastic experience working with Kimkim travel. I had never heard of this company, which made me rather hesitant. I was immediately put at ease by their direct communication and responsiveness from start to finish. Hugo Romero, our incredible travel agent, listened very carefully to our interests and responded quickly as our plans evolved. His accessibility via email and video call made the process tangible, reassuring and exciting. Ibis, our “travel companion”, was truly amazing. Before our trip we had a wonderful phone call to iron out details of the itinerary. She made it clear that she was available to us for any questions or concerns. She was in contact with us every day, making sure that each transition was seamless and that our every concern was addressed. Our drivers and guides were all very professional, knowledgeable and reliable.

Hugo created an amazing experience that allowed us to appreciate the stunning beauty and rich culture of the Yucatan Peninsula. The specific experiences were all beyond our expectations. Our amazing tour of Rio Lagartos Biosphere Reserve was filled with incredible wildlife encounters and was followed by a delicious meal in the home of our captain. His wonderful family welcomed us with such kindness that it felt like an all-to-short home stay. Our guide at Chichén Itza was a lovely elderly Mayan gentleman who shared his deep passion and knowledge. Our time in the Mayan community of Yaxunah was phenomenal. It was a privilege to be in this beautiful setting, learning of the history and traditions surrounding the preparation of delicious Cochinita Pib. Meters away was the Lol Ha cenote, where we were the only ones swimming in this peaceful, magical place.

Our trip coincided with an unfortunate moment of unrest following the death of a cartel leader. While we never felt any personal risk, we decided to end our trip early as there were shelter-in-place orders along the Mayan Riviera, which was to be our next destination. Ibis and Hugo were both reassuring of our safety and understanding of our decision. They supported us completely as we revised our travel plans. Due to their great effort and the generosity of the tour operators, we were reimbursed for all our missed activities. While we were saddened to miss out on the experiences, it was beyond reassuring to feel that this travel company was looking out for our best interests and responsive to our every need. I can say with great confidence that we look forward to working with them in the future as we are eager to return to Mexico.

I would like to give a Big Thank You to Luz, our local contact. It was like she was right behind us all the time making sure we had a memorable and safe experience. We was very reachable and responsive. A great problem solver and a pleasure to work with.

All the drivers were prompt and most were friendly. Our driver guide for the trip to the butterflies was Pablo and we spent a wonderful 11 hours with him. All the other local guides were very knowledgeable and some had interesting backgrounds.