Mexico Travel Agents

We loved our trip to Mexico! We booked through Kim Kim on a friend's referral, and the Kim Kim team was patient, knowledgeable, and exceptionally helpful as we navigated the process of building our customized trip plan. We went through a variety of options through the design of our trip, and Hugo and the team were extremely helpful - finding options, presenting them and waiting as we reviewed everything, giving us time to make decisions, ask questions, and then modifying as we needed to. They have a ground team support that connected with us a month before our trip date, who were kind, approachable, knowledgeable, and extremely responsive. This made us feel confident and supported from day one through the post-trip period. This team understands how to value their customers. We will definitely use them again, and we look forward to it.

First, Veronica was absolutely terrific. Top notch customer service; incredibly prompt and knowledgeable. She never hesitated to go the extra mile for us, particularly with restaurant reservations. We didn’t have the time to research these, and she was so helpful in this department. Thank you so much! I would also compliment the team with whom I spoke on the phone, who asked a number of targeted and insightful questions that helped with the initial itinerary. They also were great when i edited/modified the itinerary. No push back at all.

As for experiences, these were the top:

1) Lucha Libre - an absolute must. Our guide was fantastic - mezcal tasting, walking tour and the match itself. Just fantastically fun.

2) Teotihuacan - a must do as well. Luis was incredible. Walked the whole thing with so much fun, insight and attention to detail. The photos don’t do it justice at all. Preserve your leg strength for lots of walking and steep steps!

3) the cooking class with Pame in Roma Norte. She is an excellent teacher and we loved the other attendees.

4) the cartoon museum in El Centro. Visit the caricature artist.

5) the kayak tour of the canals (Xochimilco) and the axolotl place. We had a great time but do know that the canals are dirty. Our guide was very nice; just know he had limited English. He even gave us a bonus bike ride through the village, which was super fun, and delicious coffee at his excellent coffee shop.

Criticisms :

1) The tour guide for El Centro was sub-par. He really didn’t know his way around and stalled for times at points.

2) we did not like Porfirio’s or Mestiza Polanco (both restaurants in Polanco). They were too corporate. In all fairness to KimKim, they were very nice and safe, etc, but just more corporate than we normally eat in.

Two other things:

1) check out Museo Jumex - it’s great and free. Also loved the cafe.

2) I did not find many people who spoke English. This is (or course!) fine, but for those who don’t speak Spanish, you should just be aware before you go. Mexican hospitality is amazing, so everyone was so nice and patient with my rudimentary Spanish (plus Google Translate helps).

My husband and I travelled in the Yucatan Peninsula for 16 days. Hugo designed our trip which included a number of private drivers and guides. Every single driver and guide was excellent. There were 2 small glitches along the way, but both were quickly and efficiently handled. During our trip we were in contact with an assigned "assistant", Luz Ma , who checked in with us to confirm each day's schedule. She was also excellent and responded immediately to our questions. The hotels that Hugo booked with us were all very good, with the best being the Hacienda Merida. It was a pleasure to work with Hugo and the Rutopia staff.

This was a fantastic trip and a great introduction to Mexico. Our initial trip plan from Charlotte was full of great activities and suggestions as a way to get to know Mexico City and Oaxaca and every activity built on the other to learn the culture and history.

Each day had a thoughtful activity or plan, but it was never overwhelming. The walking tours with private guides helped illuminate more of the history and gave us a different perspective on the rich culture of Mexico City and Oaxaca. Our Mexico City driver, Sr. Roberto, had a great sense of humor and patience as he helped get us around a large and overwhelming city. Some other highlights of our tour were our bicycle ride through Mexico City with our guide Raul, tasting different foods and seeing new neighborhoods on two wheels; visiting the Museum of Archaeology; the hot air balloon ride and visiting the pyramids of Teotihuacan; kayaking the canals in Xochimilco; and this was just in Mexico City!

Oaxaca was also a gem and one of the highlights was the day spent doing a cooking class with our chef Gerardo. He picked us up, took us to a local market, where we learned about the food and bought what was needed to cook a delicious authentic meal, and then spent the afternoon at his kitchen preparing and eating a delicious meal. We also enjoyed the two days of historical tours with our drivers and guide Ede, where we saw other historical and archaeological treasures of the Oaxaca region. We enjoyed visiting the various artisans, including the painters, the potters, and weavers who all used unique methods to make beautiful treasures.

KimKim and Charlotte did a great job of selecting hotels that were unique (especially the Sauve Casa Boutique in Oaxaca--what a great place!) and putting us in locations where we could also go on walks without needing to get in a car. We got good recommendations for meals and food, things to do, and the whole trip was seamless. We felt completely safe and taken care of and had such a good time. Thank you for a memorable vacation!

Hotel Reviews

Casa Decu

Mexico City

Convenient and lovely location in the historic Condesa neighborhood. The bathroom was a bit small, and the hotel was on a noisy street, but that seems to be an unavoidable part of Mexico City. We loved the Art Deco neighborhood and style of the hotel. It was very comfortable and we would stay there again!

Authenticity & Character

Art deco style and rooftop terrace that felt tucked away yet in the middle of everything

Location

So convenient and easy to just go outside and walk around.

Staff

The front desk folks were amazing and the doorman was so congenial.

Cleanliness & Comfort

The bed was a little uncomfortable and the bathroom sink was so small! Otherwise, clean and lovely.

Sauvé Casa Boutique

Oaxaca

Great central location; amazingly clean; unique room; lovely central courtyard; delicious complementary breakfast. It was also very loud at this hotel, but no surprise given the central location. They did acknowledge the noise with the included ear plugs. :)

Authenticity & Character

Historical and lovely representation of Oaxacan architecture.

Location

Central and easy to get everywhere.

Staff

Super helpful, friendly, went out of their way to help us feel welcome.

Cleanliness & Comfort

Clean, lovely, smelled fresh and so beautiful

Activity Reviews

City walking tour and National Museum of Anthropology

Mexico City

Our guide was amazing. He was so knowledgeable! My only complaint was that it just wasn't enough time to see the whole Museum. We need five days to really see everything, and so much would have been good to revisit after the trip.

Quality of Experience

Guides, Drivers and Staff

Driver was patient, skilled, and really got us around!

Transport

Private car with driver (Spanish speaking ) and english speaking guide

Mexico City

The driver and the guide were both fantastic! The driver knew Mexico City well and made it a real adventure getting around. Our guide had so much knowledge and information.

Quality of Experience

Guides, Drivers and Staff

Transport

Kayak tour in the canals of Xochimilco (Sunrise or Sunset)

Mexico

Magical experience. Our driver/kayak guide was fantastic and so energetic. We got to see things I would have never seen on this trip. What a surprising experience, delicious breakfast, and really interesting.

Quality of Experience

Absolutely the guide. He was awesome. So fun, great information, and a real sense of adventure.

Guides, Drivers and Staff

Transport

Teotihuacan site with and English speaking guide

Mexico

Our guide Isabel was so knowledgeable and helpful and really brought the site to life. The pyramids and ruins were overwhelming, but we got a history that made it attainable. Definitely bring a hat! I forgot to do that and it was very bright.

Quality of Experience

Guides, Drivers and Staff

Transport

Bike Tour : Mexico Is Not Only Tacos

Mexico City

Our guide Raul was amazing! He was everybody's friend and knew the side streets, street vendors, and best places to try different food. We covered a ton of ground and got to see so much of the Condesa and Roma North neighborhoods. This day was definitely a highlight!

Quality of Experience

Guides, Drivers and Staff

Transport

Lucha libre in Mexico city

Mexico City

Super fun, great seats, and a really unique experience. I would have never picked this activity but am so glad we got to go! What a spectacle!

Quality of Experience

Guides, Drivers and Staff

Transport

Hot air balloon ride over Teotihuacan

Mexico City

Magical and such a unique experience. Yes, it was touristy, but I can see why. Our balloon pilot was so skilled and it felt like we were in great hands.

Quality of Experience

Guides, Drivers and Staff

Transport

Tour Tacos & Cantinas

Mexico City

Tried a variety of different tacos in places we would have never experienced.

Quality of Experience

Food

Trying things we would have never thought to try (tripe, cheek, ear!, those fried cheese tacos that were awesome)

Guides, Drivers and Staff

Transport

Explore Oaxaca (city tour)

Oaxaca

The tour guide gave us so much insight into the history of the area. He was energetic and a lot of fun. We liked learning about the ancient water systems, the cathedrals and history of the Catholic church in Mexico, and trying Oaxacan ice creams/ices.

Quality of Experience

Guides, Drivers and Staff

Transport

Cooking Class - Oaxaca

Oaxaca

Absolutely a highlight. The market was a unique experience that would have been very intimidating without a guide. We tried and made foods that were authentic and delicious. Chef Gerardo's house/kitchen was so inviting and lovely. We really enjoyed our day!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Monte Alban - San Antonio Arrazola - Cuilapam de Guerrero - San Bartolo Coyotepec

Oaxaca

Monte Alban was a complete surprise and lovely. Not a site we knew we would visit, but even more meaningful after seeing the other ruins and sites. Our driver was awesome, and our guide Ede was captivating and engaging.

Quality of Experience

Guides, Drivers and Staff

Transport

Hierve el Agua – Mitla – Teotitlán del Valle - Tule Tree - Mezcal Testing

Oaxaca

Guide Ede was fantastic. Seeing the different locations on this day was a great way to end the trip.

Quality of Experience

Guides, Drivers and Staff

Transport

Great trip and well organized. Our guides Tillal and Jose Maria were exceptional. Our Drivers Roberto and Sebastian were exceptional too.
Everyone in the team worked very hard to make this experience the most amazing and enjoyable one.

Hotel Review

Sauvé Casa Boutique

Oaxaca

I excellent location and hotel. The staff are very friendly and exceptional. I would suggest adding black tea to the breakfast menu.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

City walking tour

Mexico City

Quality of Experience

Guides, Drivers and Staff

Transport

Private car with driver (Spanish speaking ) and english speaking guide

Mexico City

Quality of Experience

Guides, Drivers and Staff

Transport

Hot air balloon ride over Teotihuacan

Mexico City

Quality of Experience

Guides, Drivers and Staff

Transport

Teotihuacan site with and English speaking guide

Mexico

Quality of Experience

Guides, Drivers and Staff

Transport

Private car with driver (Spanish speaking ) and english speaking guide

Mexico City

Quality of Experience

Guides, Drivers and Staff

Transport

The National Museum of Anthropology - Guided visit

Mexico City

Quality of Experience

Guides, Drivers and Staff

Transport

Tour Mercado San Juan

Mexico City

Quality of Experience

Guides, Drivers and Staff

Transport

Casa Azul - Museum Frida Kahlo

Mexico City

Quality of Experience

Guides, Drivers and Staff

Transport

Oaxacan Handicrafts Route

Oaxaca

Quality of Experience

Guides, Drivers and Staff

Transport

Hierve el Agua – Mitla – Teotitlán del Valle - Tule Tree

Oaxaca

Quality of Experience

Guides, Drivers and Staff

Transport

Monte Alban (Half Day)

Oaxaca

Quality of Experience

Guides, Drivers and Staff

Transport