Kimkim Trip Reviews for Mexico

4.6
Based on 61 ratings
Read 61 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Oaxaca and Puebla
Mexico | Jan 5 - Jan 16, 2023

R
Roxana Y.
Atascadero, CA | Reviewed on Jan 31, 2023

Guide in Oaxaca was knowledgeable.
In Oaxaca, the hotel was not in good condition, no amenities and a bit run down.
Service was basic, breakfast was included and not great.
We got 6 nights in nice, outstanding hotels - we paid for 5 star hotels, the one in Oaxaca was NOT.

During the trip we contacted Ximena a day in advance to have our dinner reservations (included in the tour) changed to a later time. She was inflexible and had to rush to get to the restaurant. Upon arrival the restaurant... read more

Guide in Oaxaca was knowledgeable.
In Oaxaca, the hotel was not in good condition, no amenities and a bit run down.
Service was basic, breakfast was included and not great.
We got 6 nights in nice, outstanding hotels - we paid for 5 star hotels, the one in Oaxaca was NOT.

During the trip we contacted Ximena a day in advance to have our dinner reservations (included in the tour) changed to a later time. She was inflexible and had to rush to get to the restaurant. Upon arrival the restaurant was full and were seated in a service area, not a place to enjoy a meal.
TOTALLY disappointed with the tour planner after the trip began and after payment was received.

Arriving to our hotel in Puebla we were told that the reservation had not been paid by the tour operator. It took hours before this was sorted and we were a room.

Hotel Reviews
Mondrian Mexico City Condesa
Mexico City

New hotel and great service

Authenticity & Character
new luxury hotel
Location
easy walking area to restaurants
Staff
very helpful and service oriented
Cleanliness & Comfort
tidy and clean - new feel
La Catrina de Alcalá

basic service towels were worn out and had to keep asking for soap and towels. not modern, mold around the shower.

Authenticity & Character
Location
within the historic center
Staff
need to be more attentive. basic service
Cleanliness & Comfort
need to clean the shower and bathroom, black mold visible bed was comfortable
Quinta Real Puebla

good place and great location. enjoy the historic building

Authenticity & Character
previous a convent. well appointed rooms
Location
in historic center, walking distance to most places I wanted to visit.
Staff
very attentive and willing to help
Cleanliness & Comfort
comfy and spacious room.
Activity Review
Historical Tour of Oaxaca City
Oaxaca

Guide is knowledgeable of the area. Enjoyable walking tour around the city, highlighted with history and local information.

Quality of Experience
Guides, Drivers and Staff
our guide double as our driver. he was knowledgeable, answered many questions.
Transport
comfortable car
Local specialist: Rene Rodarte
Rene
Rene Rodarte
Local specialist in Mexico city | Reviewed on Feb 02, 2023

Hello Roxana,
Thank you very much for taking the time to leave a review since all comments allow us to improve.

It is unfortunate that the hotel in Oaxaca was not up to your liking, at no moment did your travel partner requested that you expected 5 star hotels at all locations, on the contrary she requested boutique and central. The information on these was shared in advance and validated by her, in the future we will make sure every traveller is much more aware of what is offered.

As it... read more

Hello Roxana,
Thank you very much for taking the time to leave a review since all comments allow us to improve.

It is unfortunate that the hotel in Oaxaca was not up to your liking, at no moment did your travel partner requested that you expected 5 star hotels at all locations, on the contrary she requested boutique and central. The information on these was shared in advance and validated by her, in the future we will make sure every traveller is much more aware of what is offered.

As it was mentioned to you over the whatsapp conversation, the reservation was very last minute and we were quite lucky to find availability for the restaurant dinner. The request to change this was done in under 12 hours of arrival and at a time neither the support team nor the restaurant was working which made it impossible for us to do the amendment you requested, for future travellers we will inform in advance there is a time limit to amend these reservations.

According to the hotel in Puebla, they mixed up the paperwork about your booking and you had to wait for 20 minutes before they showed to your room. We will ask them to be more careful since this is very concerning.

Again, we appreciate your feedback and we will use your comments to improve.
Rene

The trip was wonderful. Oaxaca was a place we...
Mexico | Jan 15 - Jan 25, 2023

Carol
Carol G.
East Naples, FL | Reviewed on Jan 31, 2023

The trip was wonderful. Oaxaca was a place we’ve been trying to visit for several years. The tour was well laid had very few hiccups. The hotels were great, the guides were very informative, and the food was outstanding. There was lots of diversity of tours, so it covered all the bases. The company did a good job with follow up and being flexible on starting times, etc..

A few minor things that could be improved. Number one -we did not have a return flight to Oaxaca from Huatulco so we... read more

The trip was wonderful. Oaxaca was a place we’ve been trying to visit for several years. The tour was well laid had very few hiccups. The hotels were great, the guides were very informative, and the food was outstanding. There was lots of diversity of tours, so it covered all the bases. The company did a good job with follow up and being flexible on starting times, etc..

A few minor things that could be improved. Number one -we did not have a return flight to Oaxaca from Huatulco so we had to book that separately and we were surprise the tour company did not pick up on this. Fortunately, we discovered it a month before the trip and were able to get the tickets . Our guide Margaux was our favorite, but Alejandro and Perfecto were also great guides and we feel like we really saw the various aspects of Oaxaca, and Huatulco.
I would suggest they eliminate small group tours as those days did not go off as well as private guided trips, and we would’ve preferred to continue with a private guide. One day we were stuck with a guide and a group they did not speak English and that was very disappointing, but they reimbursed us for this tour. In hindsight with 10 days of touring, it would’ve been better to just stick with private guides or at least allow that option. Overall , I thought the company did a good job and was very responsive to text. I would definitely recommend them to get a in-depth feel for the region. Thanks for making our anniversary special.

Hotel Reviews
Los Pilares
Oaxaca

We love the location, though it was a bit of a walk to the central area. The staff were amazingly wonderful and friendly. The room was off the courtyard, but very dark. Also, we were below the kitchen, so the noise of furniture moving was very loud at night, but died down at around 10 o’clock. There were not many restaurants around except Le Bice Probre that served local cuisine but we walked to town a lot and found great restaurants. The pillows are way too big, so we use towels as our pillows. My only complaint besides the pillows was breakfast. It was delicious but service was supposed to begin at 7:30 yet that was merely a suggestion. We would get there at 7:30 but we couldn’t get coffee till 7:45 and therefore could not make a tour at 8 o’clock. Fortunately, we figured this out on day two and were able to pre-order our breakfast on a day. We had an 8 o’clock start. It does seem with such a beautiful, quaint hotel as this that they could have a coffee station or place you could get coffee prior to 7:30 do in the morning. Other than that we love this place.

Authenticity & Character
Location
Neighborhood
Staff
Cleanliness & Comfort
Quinta Bella
Oaxaca

It’s great that such a small hotel has six restaurants to choose from and all of them are good. We generally are not resort people, but this hotel was very nice and comfortable. The grocery store .4 miles away was a wonderful bonus because the wine at the hotel wasn’t that great and was very pricey. Staff are friendly and it was an easy walk to town. We are not resort people so we took day tours and enjoyed the birding and hiking. The water was cold as it was January so we did not do much swimming.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Gastronomic Indigenous Roots
Oaxaca

A great way to start a trip and experience the different cuisines of the region. We were lucky the restaurant was not open the night we went, and we were the only guests because they treated us so well. It was nice to meet Chef and our server was excellent.

Quality of Experience
Food
Historical Tour of Oaxaca City
Oaxaca

It was a great tour, and we learned a lot about the city and the various landmarks. My only suggestion would be to reverse this tour to do it in the afternoon, so that we could’ve visited a museum. Unfortunately, the museums are only open until three and our tour schedule did not allow us to visit any of them.

Quality of Experience
Guides, Drivers and Staff
Transport
Visit Mitla, the Tule Tree, a Mezcal Distillery & Teotitlán del Valle
Oaxaca

It was a perfectly planned day, and very well orchestrated. Each of the stops was great timing and full of information. It was nice to get out of the city and see some of the surrounding areas.

Quality of Experience
Guides, Drivers and Staff
Transport
Hands in the Dough: Rural Cooking Workshop in Oaxaca
Oaxaca

We’ve been to several cooking classes all around the world and this was so much fun. Dalia and her daughter Laura are excellent at explaining things despite a language barrier, and it was fun to go shopping before preparing the meal. We learned a lot and enjoyed the fruits of our labor. Most of all we enjoyed meeting Dalia and working with her.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Archeology and handicrafts in Monte Alban, Arrazola, Cuilapam and Coyotepec
Oaxaca

Our guide was long on explanation, but short on facts, so it made the tour of Monte Alban de tedious. Also, there was intense sun, and most people did not bring enough water, so it was a little bit uncomfortable to stand for hours, rather than sit in the shade, while he gave explanations. The rest of the days tour was very disjointed because we didn’t know we were having lunch and we had eaten snacks. In the workshops felt more geared toward shopping rather than details on the method of the art. In hindsight, I would’ve skipped the second half and just gone to town to shop.

Quality of Experience
Guides, Drivers and Staff
Transport
Ditch the mask! If people want to wear them that’s fine let them do what they want to do but don’t force everyone to wear a mask and then disregard those who do not put one on. I get that it might be a local regulation but it’s way over done
Walk through the enchanted forest of Ixtepeji
Oaxaca

One of our favorite days because we were able to walk in the mountains that were so beautiful. We saw lots of birds and enjoyed the company of Margaux who is our guide. The lunch of trout was spectacular and the views and quiet of the area. We were just unexpected, but pleasantly surprised that this was such a fun day. The altitude did not seem to bother us as much as we thought it would so it was just a real treat.

Quality of Experience
Food
The trout and local cuisine
Guides, Drivers and Staff
Transport
Explore Wild Huatulco
Mexico

Another fabulous day of walking, birding, and boating to see the bays of the area. The water is too cold for us to swim, which is unfortunate, because it was glass, calm and clear but the boating was still fantastic. Perfecto was a great guide along with the boat captain. We got to see whales and so much nature.

Quality of Experience
Guides, Drivers and Staff
Transport
Walk among the waterfalls and coffee plantations
Mexico

This trip was our least favorite. For one thing it was moved from 9 o’clock to 10:30 AM and we had hope that meant we would shorten the trip instead of extend the evening. Our driver spoke no English even though we were promised one and the rest the group – five – also did not speak English so we were unable to learn anything about the environment or local culture. We stopped at an organic shop and that had an English-speaking Guide which was wonderful. When we got to the waterfalls we had no idea how much time we had before lunch so we rushed through twice and our guy did not tell us that lunch would not be served until 4:15 PM. We left around 5:30pm and didn’t get back to the city until 6:40pm which made us miss our dinner reservation. Overall, it was a waste of a vacation day, but the falls were pretty. We would’ve enjoyed the more and we known we were going to have two hours to see them. When I reached out to complain to the Tours operator that ours was supposed to be an English at first, he was rather brash. However, he has, since agreed to reimburse us for this tour, and that is only fair as we lost a day of vacation

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Karen Quintero

Yucatan Roadtrip and City Tour
Mexico | Jan 14 - Jan 22, 2023

A
Abdel S.
Tampa, FL | Reviewed on Jan 25, 2023

This trip was a memorable trip to Mexico starting with a quick tour of Mexico City and then visiting Tiotihuacan the following day. I then flew to Chetumal to visit the Calakmul ruins. My guide through the rest of the trip was Manuel. He was very knowledgeable of every site we visited which provided a better understanding of the history of the area. It was also reassuring to have someone with you at all times who knew how to get around and fond whatever you may need along the way. I would... read more

This trip was a memorable trip to Mexico starting with a quick tour of Mexico City and then visiting Tiotihuacan the following day. I then flew to Chetumal to visit the Calakmul ruins. My guide through the rest of the trip was Manuel. He was very knowledgeable of every site we visited which provided a better understanding of the history of the area. It was also reassuring to have someone with you at all times who knew how to get around and fond whatever you may need along the way. I would recommend a guide like Manuel to anyone who would want to tour the Yucatan peninsula. The rest of the team including Leslie and Ximena were helpful in organizing the entire trip from beginning to end to make the entire experience seamless and easy. I definitely recommend this team to help organize a tour through Mexico and am already looking forward to my next visit.

Hotel Review
Casa Kaan
Campeche

This ws definitely the most memorable of all the hotels i stayed in during my trip to Mexico. Its more like a campground than hotel and is close to Calakmul, which provides convenience in a remote area.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Leslie Pérez

Mexico is great. Never again Rutopia.
Mexico | Dec 28 - Jan 18, 2023

Emilia
Emilia L.
United Kingdom | Reviewed on Jan 21, 2023

We spent three weeks in Mexico on a trip organised for us by Rutopia. Mexico was astonishing, beautiful, interesting, fun and we cannot wait to return. But we will not be doing so with Rutopia. We were put in contact with Rutopia via the site Kim Kim, which is an independent travel website putting users in touch with country experts… ostensibly. I’d used Kim Kim before and had been happy with the resulting trip. Not this time.

Rutopia seemed great before setting out. They were friendly and... read more

We spent three weeks in Mexico on a trip organised for us by Rutopia. Mexico was astonishing, beautiful, interesting, fun and we cannot wait to return. But we will not be doing so with Rutopia. We were put in contact with Rutopia via the site Kim Kim, which is an independent travel website putting users in touch with country experts… ostensibly. I’d used Kim Kim before and had been happy with the resulting trip. Not this time.

Rutopia seemed great before setting out. They were friendly and efficient in their communication and their detailed itinerary also seemed fine. Their local contact – via WhatsApp was helpful, friendly and responded quickly. But the sheer number of providers they subcontract to and the subcontractors in-turn subcontracting to others make for a supply chain of chaos. And we start to see things change a day or two before we depart.

First, Rutopia was unable to book us tickets to the Frieda Khalo museum (this was part of the detailed itinerary we paid for). They blamed the large visiting New Year’s Eve crowds buying up all the tickets. I thought it was odd because we had planned the trip with them months before, so if Rutopia – as local experts – would expect crowds, they’d be able to jump on the tickets right away. Or Rutopia would have alerted me to this possibility so I could’ve made sure to be on the alert as soon as the tickets went on sale. Rutopia proposed a virtual reality Khalo experience instead, but we weren’t interested. I opted instead for a free day in CDMX. Did Rutopia offer a refund for that day? No. And I thought it was odd, but I didn’t ask for one. The reason: at our request, Rutopia got us an upgraded room in the hotel they had booked for us. We requested the upgrade because our original room had a paper-thin connecting door to the next room and we could hear our next-door neighbours clearly as if they were in the room with us. Five days of that was a non-starter. So, considering the upgrade, I didn’t ask for a refund for that day. We had a lovely time on our own and visiting Teotihuacan as per our itinerary.

Second, we depart CDMX and our flight arrival time was not listed properly on our itinerary. That didn’t affect us, but the transfer driver had been told an even earlier time and had been waiting for us for something like three hours. We thought it was odd, but again, didn’t suspect what was about to happen.

Third, our departure from San Cristobal was scheduled for 3am via a private transfer. This was clearly stated in our detailed trip itinerary Rutopia drafted for us and which we agreed before paying them a five-figure sum for our trip. We would then stop en-route to visit two waterfall areas.

At 3am on the designated day, a large, multi-person van pulls up. The driver is cross seeing our luggage and says he would’ve sent a different vehicle if he knew we had luggage. We thought this was odd. It wasn’t a lot of luggage for two people travelling for three weeks: a weekend-sized rollaboard, a large duffel bag (these were the two largest pieces), two small rucksacks/daypacks, a small camera bag and a small handbag. This attitude and the type of vehicle prompted me to ask if we would be the only persons. The driver said no. He needed to pick up more people between 3am and 5am. We were merely the first stop.

We were stunned. I explained, in my basic Spanish, we had paid for a private transfer. The driver calls his boss (not Rutopia – each driver we’ve had so far and would have for the trip is from a different company – supply chain hell as I previously mentioned) and the boss tells him he doesn’t know what’s going on. The driver asks us for a confirmation voucher. We never received any vouchers from Rutopia and no one until then had asked us for any. It’s the digital age after all, and we had our detailed itinerary, which I showed the driver. The driver is now visibly annoyed with us and asks us what we want to do. It’s after 3am, we’ve checked out of our hotel and we are trapped. So of course we say we will stay on the bus and make the several hour journey like this. But this wasn’t satisfactory to the driver! He drives us back to the hotel and dumps us there. In Spanish he says to the passenger in the seat next to him that he’s washing his hands of us. My spoken Spanish isn’t good, but my understanding of it is excellent. I hear this clearly.

We’re now back at the hotel. I’ve messaged Rutopia, called them and nothing – obviously, it’s almost 4am. I next call the transfer company and I speak to who I believe is the driver’s boss. That person tells me there’s no private transfer for that day and if I want the same driver to return. Of course I say yes to have him return. That’s what we had said to the driver originally. We had no choice!

When the van arrives back at our hotel, it’s full of passengers and there’s no room for our luggage. We spend the next six hours jammed with most of our luggage on our laps, in seats not next to each other, on the tortuous roads of Chiapas. Because we had believed we had a private transfer, we had left our bathing suits (for the waterfall stops) in our luggage as we believed we would have easy access to them. The reality was our luggage was piled with others’ and things had to be moved just for all the passengers to be able to get out of the van. We were utterly unprepared for the hell trip this was and were extremely disappointed we couldn’t go swimming. Of course the sights were beautiful, but they were marred by the utter discomfort of the trip. Had we paid for this type of transfer and had a backpacker trip in mind, then fine. But that’s not what we paid five figures for.

Our itinerary also detailed a sunset visit to the ruins of Palenque as the final activity for that day. Did that happen? Nope. We were dropped off at our hotel around 12.30 or so. Check-in wasn’t until 3pm, but were able to get into our rooms a little earlier.

When the Rutopia in-country representative came back on line I requested a refund. The in-country representative said the transfer was meant to be shared and didn’t know why her colleagues had written private. We were shocked by this. I pointed to the detailed itinerary showing clearly the transfer was private. The itinerary is the contract we agreed to with Rutopia and they couldn’t change significant things and just say oops. I asked about the sunset tour of the ruins and nothing. That didn’t exist either. So we had had a hell trip from 3am for nothing.

I asked for a refund of that day. Reluctantly, Rutopia agreed and said it would be in my account a few days later. It’s now weeks later and it’s not there.

After this incident, there were others. For example, one driver was told to pick us up at 8am, but our itinerary says 9am and that’s confirmed the day before by the in-country representative. During the day, we discover he had been waiting for us from 7.30am. And no wonder he was sullen when we stroll up at 9am with no apology. Both of us had been under different instructions.

Another example, I had mentioned several times in the discussions with Rutopia we are vegan. And where do we go for one of our activities – a crocodile farm. The activity listed was for a boat trip, but it didn’t list we would be going to a crocodile farm, which we would have refused. The boat trip itself was nice, but the nature of it was totally different on the detailed itinerary. And that happened a lot. Things would be described in one way on the itinerary, but would be quite different in reality. It was as if Rutopia hadn’t updated themselves on what was actually happening on the ground.

Our breakfasts were included, but only one hotel during the entire three weeks seemed to have gotten the message we are vegan. And kudos to them. The irony was there were even vegan hotels in many of the places we stayed, but Rutopia didn’t suggest them to us. And as this was not a trip I planned, I didn’t do all the research. After all, I believed I was paying for someone to do that.

This disconnect between paper and relity was reflected in some of the hotels. In particular, the hotel in Punta Morelos. Ostensibly a three-star hotel given the three stars on its façade. In reality, a mouldy, 1980s nylon curtained, tired two stars at best. Again, if that’s the trip we had paid for, then ok. But at the five figures we spent, then no. Not acceptable.

Rutopia is disorganised. They have to make their margins wherever they can and so do their subcontractors. At the end of this stick is the driver and the traveller. And the poor in-country representative who has to hear the traveller’s complaints. So, never again Rutopia.

Hotel Reviews
Hotel El Moro
Puerto Morelos, Quintana Roo

This is a two star hotel at best. Mouldy, badly in need of an update, motel style nylon curtains and a common area which could be the site of a crime show. Avoid

Authenticity & Character
Location
Staff
Cleanliness & Comfort
everything
Guayaba Inn
San Cristóbal de las Casas, Chiapas

Lovely place, spacious room, beautiful gardens. No vegan food available.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Punto Mx
Mexico City

Do not get a room with a connecting door. The connecting doors are paper thin and you'll be able to hear next door as if they were right in the room with you. However, the location is great. And the upgraded room we eventually got was terrific. No vegan food.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel La Aldea del Halach Huinic
Palenque

The rooms are bleak and need an update. But they're clean and the bed is comfortable. The location is great though with lots of wildlife and trees. The restaurant was pretty good too. They had vegan food.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa Don Gustavo
Campeche

This was the best hotel of our trip. They were the only ones who actually had gotten the message of our dietary requirements and prepared accordingly. The location is perfect. The rooms and the entire property are gorgeous.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa Lucia Hotel Boutique
Mérida, Yucatán

Location was good. But the rooms were tired and noisy. Clean though.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Le Muuch
Valladolid, Yucatán

Small room with nowhere to put luggage other than in a corner on the floor. But nice property. Impossibly slow breakfast service. Thirty minutes just for a cup of coffee, which was all we ordered. Good location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private Transfer from San Cristobal to Palenque - visit Agua Azul and Misol Ha en Route
Mexico

This was hell and it wasn't a private transfer at all. I've set this all out in my detailed feedback letter. But here's an excerpt: Third, our departure from San Cristobal was scheduled for 3am via a private transfer. This was clearly stated in our detailed trip itinerary Rutopia drafted for us and which we agreed before paying them a five-figure sum for our trip. We would then stop en-route to visit two waterfall areas. At 3am on the designated day, a large, multi-person van pulls up. The driver is cross seeing our luggage and says he would’ve sent a different vehicle if he knew we had luggage. We thought this was odd. It wasn’t a lot of luggage for two people travelling for three weeks: a weekend-sized rollaboard, a large duffel bag (these were the two largest pieces), two small rucksacks/daypacks, a small camera bag and a small handbag. This attitude and the type of vehicle prompted me to ask if we would be the only persons. The driver said no. He needed to pick up more people between 3am and 5am. We were merely the first stop. We were stunned. I explained, in my basic Spanish, we had paid for a private transfer. The driver calls his boss (not Rutopia – each driver we’ve had so far and would have for the trip is from a different company – supply chain hell as I previously mentioned) and the boss tells him he doesn’t know what’s going on. The driver asks us for a confirmation voucher. We never received any vouchers from Rutopia and no one until then had asked us for any. It’s the digital age after all, and we had our detailed itinerary, which I showed the driver. The driver is now visibly annoyed with us and asks us what we want to do. It’s after 3am, we’ve checked out of our hotel and we are trapped. So of course we say we will stay on the bus and make the several hour journey like this. But this wasn’t satisfactory to the driver! He drives us back to the hotel and dumps us there. In Spanish he says to the passenger in the seat next to him that he’s washing his hands of us. My spoken Spanish isn’t good, but my understanding of it is excellent. I hear this clearly. We’re now back at the hotel. I’ve messaged Rutopia, called them and nothing – obviously, it’s almost 4am. I next call the transfer company and I speak to who I believe is the driver’s boss. That person tells me there’s no private transfer for that day and if I want the same driver to return. Of course I say yes to have him return. That’s what we had said to the driver originally. We had no choice! When the van arrives back at our hotel, it’s full of passengers and there’s no room for our luggage. We spend the next six hours jammed with most of our luggage on our laps, in seats not next to each other, on the tortuous roads of Chiapas. Because we had believed we had a private transfer, we had left our bathing suits (for the waterfall stops) in our luggage as we believed we would have easy access to them. The reality was our luggage was piled with others’ and things had to be moved just for all the passengers to be able to get out of the van. We were utterly unprepared for the hell trip this was and were extremely disappointed we couldn’t go swimming. Of course the sights were beautiful, but they were marred by the utter discomfort of the trip. Had we paid for this type of transfer and had a backpacker trip in mind, then fine. But that’s not what we paid five figures for. Our itinerary also detailed a sunset visit to the ruins of Palenque as the final activity for that day. Did that happen? Nope. We were dropped off at our hotel around 12.30 or so. Check-in wasn’t until 3pm, but were able to get into our rooms a little earlier. When the Rutopia in-country representative came back on line I requested a refund. The in-country representative said the transfer was meant to be shared and didn’t know why her colleagues had written private. We were shocked by this. I pointed to the detailed itinerary showing clearly the transfer was private. The itinerary is the contract we agreed to with Rutopia and they couldn’t change significant things and just say oops. I asked about the sunset tour of the ruins and nothing. That didn’t exist either. So we had had a hell trip from 3am for nothing. I asked for a refund of that day. Reluctantly, Rutopia agreed and said it would be in my account a few days later. It’s now weeks later and it’s not there.

Quality of Experience
Guides, Drivers and Staff
Transport
Lucha Libre Experience & Mezcal Tasting
Mexico City

Fantastic night and great guide.

Quality of Experience
Guides, Drivers and Staff
Biking in Teotihuacan, "The City of the Gods"
Mexico City

Brilliant day. Terrific guide.

Quality of Experience
Food
restaurant had clearly marked vegan options!
Guides, Drivers and Staff
Transport
Local specialist: Natalia Tavera Daza

Every driver, every guide every encounter exc...
Mexico | Jan 11 - Jan 15, 2023

joseph
joseph t.
Jeffersonville, IN | Reviewed on Jan 16, 2023

Every driver, every guide every encounter exceeded all expectations.
The passion exhibited by each and every guide was palpable
I will recommend this to everyone read more

Every driver, every guide every encounter exceeded all expectations.
The passion exhibited by each and every guide was palpable
I will recommend this to everyone

Hotel Reviews
Casa Quetzal Hotel Boutique
Valladolid, Yucatán

Old world charm in which we were made to feel welcome and wanted

Authenticity & Character
300 year old structure lovingly maintained
Location
Villaldolid is absolutely charming
Staff
Accommodating!!
Cleanliness & Comfort
Spotless!!! The bed wasn’t great but it worked out fine
Hip Hotel Tulum
Tulum

Lovely hotel right in the beach. Very touristy but incredibly comfortable

Authenticity & Character
The structures are perfectly rustic
Location
Literally on the ocean
Staff
Cheerful and accommodating
Cleanliness & Comfort
Spotless!!!
Activity Reviews
Explore the mysterious area of Ek Balam
Mexico

Our guide was wonderful

Quality of Experience
Passion
Guides, Drivers and Staff
So friendly and fun loving!!
Transport
Comfortable
Visit Chichén Itzá, Wonder of the Maya World
Mexico

Breath taking The immensity of this place along with the stunning beauty left a mark on all of us

Quality of Experience
Our guide painted a vivid picture as he shared his passion for this amazing place
Guides, Drivers and Staff
Just so warm and friendly
Transport
Very comfortable
Mayan jungle, culture, cenotes and lunch in Yalcobá
Mexico

The cenote is amazing but not for everyone!! Very physical The lunch was wonderful and the local family were charming They were so open and welcoming

Quality of Experience
I will never forget this
Food
Delicious
Guides, Drivers and Staff
Lovely
Transport
Comfortable
Eco Center & Traditional Mayan Meal
Mexico

Stunning!! Food was amazing and the forest was beautiful

Quality of Experience
Beautiful!!
Food
Maybe the best meal we had on this trip
Guides, Drivers and Staff
Passionate, friendly and fun!!
Transport
Very comfortable
Float in the Muyil Sian Ka´an Biosphere Reserve
Mexico

Breath taking!! The canal trip was unlike anything I’ve ever done Stunning

Quality of Experience
Every aspect of this part of the trip was perfect
Food
Delicious The meal was wonderful
Guides, Drivers and Staff
Friendly and passionate and fun loving
Transport
Comfortable
Local specialist: Karen Quintero

We were a bit skeptical of the whole process ...
Mexico | Dec 29 - Jan 6, 2023

Deena
Deena B.
West Lake Sammamish, WA | Reviewed on Jan 11, 2023

We were a bit skeptical of the whole process at first, but went with it and now that we have returned and reflected on the experience it was amazing to have KimKim there for us every step of the way. We have traveled a lot in Mexico previously and wanted an authentic experience without the stress. Leslie was super kind and accommodating throughout the planning and booking process- I highly recommend using her and KimKim. Then, once we were on our trip Ximena was there on What’sApp to help... read more

We were a bit skeptical of the whole process at first, but went with it and now that we have returned and reflected on the experience it was amazing to have KimKim there for us every step of the way. We have traveled a lot in Mexico previously and wanted an authentic experience without the stress. Leslie was super kind and accommodating throughout the planning and booking process- I highly recommend using her and KimKim. Then, once we were on our trip Ximena was there on What’sApp to help with anything we needed - even sending reminders every evening for the next days activities which included things to think about doing on our free days. We were especially grateful to have Tere waiting for us at the rental car agency to help us navigate that after a long international flight, and to have her there at our departure to make sure everything was correct. It was just such a huge relief to have her and the entire KimKim team available for anything we needed!

Activity Reviews
Immerse Yourself in the Peaceful Yokdzonot Cenote
Mexico

We visited several cenotes in the area and this one was our favorite. It’s an hour drive from Valladoldid, but close to Chichen Itza. We drove to the cenote for an afternoon arrival and then did the Nights if Kulkulcan at Chichen Itza (to avoid the heat and my 5 year old whining). It worked out great for our family. The only odd thing was that the people who worked there seemed very confused about our entrance including a meal. We were given menus, then they were take away once they knew we had food included, but then they told us pretty much everything was available for us to order… it was a little confusing.

Quality of Experience
Food
The food was awesome! The soup was amazing
Coba and the sacred Mayan roads.
Mexico

We enjoyed Coba - especially the biking and the more shaded cover Vs Chichen Itza. Our guide was just ok. We went on New Year’s Day so perhaps he was a little tired from the night before. We picked him up at the Pemex near the entrance and he helped us find parking. He slowly explained some things about the ruins before we went in (he was very patient with my kids asking a ton of questions). When we got the main ruins, we sat under a palapa area in the shade while he told us about the ruins. He then opted to stay in the shade instead of walking with us over to the main ruins. He said it was to allow us to walk around but it would have been nice to have him there (and to have a picture of all of our family in front of the ruins!). Selfies will work just fine.

Quality of Experience
Guides, Drivers and Staff
Eco Center & Traditional Mayan Meal
Mexico

We arrived in Nuevo Durango and Blanca and her family welcomed us in and showed us how to make hammocks. My son, who is 9, absolutely loved it and didn’t want to leave. Blanca offered lemonade and we took turns weaving. I speak fluent Spanish but no one else in my family does, and none of the other hosts spoke English. Thankfully I was able to translate for everyone but I’m not sure how it would work if someone was going that didn’t speak Spanish…? The food we ate was amazing, and my kids loved it. I was convinced they weren’t going to eat it but they did! And they loved it

Quality of Experience
Food
Guides, Drivers and Staff
Float in the Muyil Sian Ka´an Biosphere Reserve
Mexico

This was the highlight of the trip for me! We loved floating in the canals carved by Mayans 2,000 years ago. Don’t book the ruins option - it’s an hour walk to get to the ruins. Stick with their most popular tour. Our guide Memo was amazing as was the food we enjoyed after. Highly recommend!

Quality of Experience
Food
Guides, Drivers and Staff
Local specialist: Leslie Pérez

Extremely professional coordination and guide...
Mexico | Dec 27 - Jan 6, 2023

P
Priya R.
Gainesville, FL | Reviewed on Jan 08, 2023

Extremely professional coordination and guides. We had a wonderful time. We felt safe and impressed by the degree of timeliness and punctuality of all the folks who tended to our needs. read more

Extremely professional coordination and guides. We had a wonderful time. We felt safe and impressed by the degree of timeliness and punctuality of all the folks who tended to our needs.

Hotel Review
Casa Pepe Puebla
Puebla
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Narvarte At Night: Tacos, Chelas & Mezcal
Mexico City
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Gastronomic Workshop in Coyoacán
Mexico City
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Walking Tour in Teotihuacan "The City of the Gods"
Mexico City
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hiking in Popo-Izta National Park
Mexico
Quality of Experience
Guides, Drivers and Staff
Transport
History, Culture & Gastronomy on the Streets of Oaxaca
Oaxaca
Quality of Experience
Guides, Drivers and Staff
Transport
Visit Mitla, the Tule Tree, Hierve el Agua, a Mezcal Distillery & Teotitlán del Valle
Oaxaca

We couldn't go to this tour due to illness.

Local specialist: Karen Quintero

Mexico Road Trip
Mexico | Dec 21 - Jan 5, 2023

J
Joe K.
Sunnyvale, CA | Reviewed on Jan 07, 2023

This was a great trip filled with very positive and unforgettable experiences. Everything worked out as planned. The itinerary we had was excellent and the gastronomic, geographic, archaeological, and artisanal tours were excellent. The hotels were great with a couple of exceptions. They were all centrally located and we could easily move about on our own and explore the places not included in the formal itinerary. All the guides were knowledgeable and spoke english as promised. The drivers... read more

This was a great trip filled with very positive and unforgettable experiences. Everything worked out as planned. The itinerary we had was excellent and the gastronomic, geographic, archaeological, and artisanal tours were excellent. The hotels were great with a couple of exceptions. They were all centrally located and we could easily move about on our own and explore the places not included in the formal itinerary. All the guides were knowledgeable and spoke english as promised. The drivers that took us on our city tours and long distances from city to city were friendly and drove with great care. All the guides and drivers were very punctual and we could complete all the activities in the time that was planned.

Ximena out travel coordinator was outstanding! She checked in with us every day to ask how the day went and also to inform us about the next day's plan. The couple of times we had an issue with hotels, she was very quick to get them resolved.

Hotel Reviews
Histórico Central Mexico City
Mexico City

Very centrally located with extremely friendly and helpful staff. The breakfast that was included had a lot of choices, and the free food all day long was amazing.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casona de los Sapos Hotel Boutique
Puebla

Very centrally located. The staff were very accommodating even though it was Christmas eve.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Boutique Casa Garay
Oaxaca

The hotel is very centrally located and that was the only positive aspect about it. The room was windowless and had very poor ventilation. Unfortunately, to improve ventilation we could not leave the door ajar since it opened directly into the dining area. The room was not serviced well and one morning the water ran out in the bathroom and it took a lot of time to restore. The air conditioning unit was very noisy, but we had no choice to use it since the room had no air circulation. The hotel was understaffed and the couple of employee there were doing multiple tasks and as a result everything took time. We had breakfast at the hotel the first morning, but it was such a bad experience that we decided to eat elsewhere the next day. We were also very frustrated with the wifi which was very very slow and at times we could not even connect to it.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Please refer to my detailed review.
Hotel Parador Margarita
San Cristobal de las Casas

Nice hotel. very centrally located. Large rooms. The only issue was that the rooms did not have any heating, but fortunately we could get spot heaters from the hotel. The breakfast was wonderful and the staff were very friendly and helpful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The heating could be improved.
Piedra de Agua Hotel Boutique Palenque
Palenque

It is a nice hotel, but it is far from the town center. Also, there are no shops anywhere within walking distance. Continental breakfast was served at the hotel, but besides that the hotel did not have a restaurant and since we did not have a car, the only option was a restaurant that was 75 meters away. We had to eat all our meals at that single restaurant, The room was a bit small and it was strange that the light for the bathroom also switched on a light that was in the bedroom. That did not work out well at night when my wife or I had to use the toilet.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Please see my detailed review.
Hotel Plaza Campeche
Campeche

Nice hotel, very centrally located.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Nice large room and everything worked.
Hacienda Mérida
Mérida

This is nice hotel, but we had a bad experience. We were assigned a room with clearly had an issue with the plumbing. The water pressure was extremely low and therefore we informed the front desk who sent someone to attend to it. After sometime they reported they had fixed the problem, but the situation was still the same. It is hard to accept that the hotel was not aware that this room had a plumbing issue, but still decided to assign the room to a guest.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
I have mentioned about the issue with the plumbing in my review.
Activity Reviews
History, Culture & Gastronomy in Mexico City
Mexico City

This is a good introduction to Mexico City's historic center and street food. The tour is a bit early in the day to truly enjoy the street food especially after a hearty breakfast.

Quality of Experience
Guides, Drivers and Staff
Knowledgeable, friendly and could speak English.
Transport
This was a walking tour and so there was no transport.
Floating Gardens & Canals of Xochimilco
Mexico City

This is a very unique tour. We enjoyed the serene and quite environment and the demonstration of how farming is carried out on the small islands on the canals.

Quality of Experience
Guides, Drivers and Staff
Transport
Explore Coyoacán
Mexico City

Very nice neighborhood of Mexico City with its colonial ear houses, markets, and food courts. The zocalo and church are very picturesque.

Quality of Experience
Guides, Drivers and Staff
Transport
Explore the Pyramids of Teotihuacan
Mexico

Must visit archeological site.

Quality of Experience
Guides, Drivers and Staff
Transport
Free Afternoon in Puebla
Mexico

Very charming city with a nice zocalo and cathedral.

Quality of Experience
Guides, Drivers and Staff
Transport
Tastes of Oaxaca Gastronomy Tour
Oaxaca

This is a fun tour, but to do justice you have to start on an empty stomach since there are many stops for food.

Quality of Experience
Guides, Drivers and Staff
Transport
Archeology and handicrafts in Monte Alban, Arrazola, Cuilapam and Coyotepec
Oaxaca

All wonderful sites and places on this very enjoyable tour.

Quality of Experience
Guides, Drivers and Staff
Transport
Excursion to the Sumidero Canyon & Chiapa de Corzo
Mexico

The Sumidero Canyon is amazing!

Quality of Experience
Guides, Drivers and Staff
Transport
Cultural Immersion in Zinacantan
San Cristobal de las Casas

This was a very very unique tour. The visit to Chamula and especially to the church there was a truly one-of-a-kind experience. The visit to Zinacantan was also special, with an exposure to the milpa form of farming and being invited to the house of a local artisan to see how they create their wears and to share a meal with them.

Quality of Experience
Guides, Drivers and Staff
Transport
The beautiful waterfalls of Misol-ha & Agua Azul - Night in Palenque.
Mexico

Agua Azul is beautiful, but Misol-ha is special.

Quality of Experience
Guides, Drivers and Staff
Transport
Discover the Palenque Archeological Site
Palenque

A must visit archeological site of the Mayas.

Quality of Experience
Guides, Drivers and Staff
Transport
Explore the Archaeological Site of Uxmal
Mexico

A must see archaeological site of the Mayas. It is laid out much better than Palanque, the first Mayan archaeological site we visited.

Quality of Experience
Guides, Drivers and Staff
Transport
Jícara Engraving Workshop & lunch in a Mayan Community
Mexico

A very unique experience. We loved the hands-on workshop on how to polish and engrave a jicara shell.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Visit Chichén Itzá, Wonder of the Maya World
Mexico

Unfortunately, we could not visit Chichen Itza since the site was closed due to local protests. However we did visit Izamal which was nice.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Leslie Pérez

Colonial Mexico for Family of Four USA
Mexico | Dec 13 - Dec 25, 2022

C
Charlotte P.
Newark, OH | Reviewed on Jan 07, 2023

From beginning to end, a big shout out to Natalia and Ximena! Natalia tailor-planned our trip to our interests and it was a pleasure working with her enthusiastic personality. Our family was looking for an authentic experience for our trip of Colonial Mexico. From the diverse activities to the beautiful accommodations, they exceeded our expectations. We will never forget hiking the volcano Popocatepetl, visiting archaeological sites, and seeing the vibrant colors of the colonial towns. ... read more

From beginning to end, a big shout out to Natalia and Ximena! Natalia tailor-planned our trip to our interests and it was a pleasure working with her enthusiastic personality. Our family was looking for an authentic experience for our trip of Colonial Mexico. From the diverse activities to the beautiful accommodations, they exceeded our expectations. We will never forget hiking the volcano Popocatepetl, visiting archaeological sites, and seeing the vibrant colors of the colonial towns. Ximena was available at all times during our trip, and she was responsive to every question we had and did so in a very professional, kind, and timely manner. Our guides Emiliano, Jorge, Lupita, Rafael, and Maria were passionate and very knowledgable about their culture. Our drivers were also very professional. Thank you Kim Kim Mexico team!

Hotel Reviews
Casa Jacinta Guest House
Del Carmen, Coyoacán, Ciudad de México

This hotel was very personable and authentic. It was perfectly located walking distance from the center of Coyoacan. We very much enjoyed the breakfasts as well--freshly made in the kitchen and traditional Mexican food! The staff was extremely helpful and accommodating.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Posada del Tepozteco
Tepoztlán

We very much enjoyed this hotel for a couple of restful days! The grounds and views are beautiful, and everyone in our family was able to find activities that suited them: reading by the pool, massages, or walking into town. Located near the town center, it was easy to walk into town to explore the local market or climb el Tepozteco. The staff were also very friendly and accommodating--and the breakfasts were divine!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
History, Culture & Gastronomy in Mexico City
Mexico City

Emiliano was a wonderful guide! This was our first day in Mexico City and he gave us a great introduction to the city and the food. He tailored his tour to our interests (more history over gastronomy) and brought us to some hidden gems such as Plaza Loreto and the Cultural Center. The food was also AMAZING with lots of variety. It was so nice to have a guide to show us the safest foods to eat as we were a little worried about getting sick on our trip.

Quality of Experience
Guides, Drivers and Staff
Transport
Enjoy the great archaeological site of Teotihuacan, and the most emblematic religious site in Mexico: The Basilica of Guadalupe.
Mexico City

As an anthropology professor, our guide Jorge was incredibly knowledgable and passionate about the Teotihuacan and the Basilica. We felt that we were able to really understand the importance of Teotihuacan in the Aztec culture as well as the significance of the Virgen de Guadalupe among Mexican catholics. We also felt that we had plenty of time to wander through Teotihuacan as well as the Basilica by ourselves and did not feel rushed at any point.

Quality of Experience
Guides, Drivers and Staff
Transport
Discover the Magical town of Cholula
Mexico

Our guide Lupita was incredible! She is so passionate about her city of Cholula and took all of her time explaining the history behind the city as well as its beautiful churches. Although the tour says 5 hours, she spent more like 8 hours with us. There is so much to see and learn about!

Quality of Experience
Guides, Drivers and Staff
Transport
Hiking in Popo-Izta National Park
Mexico

We so much enjoyed hiking with Rafael! He is very knowledgable about the geology and landscape of the park as well as the volcano and its activity. He is also wilderness-medicine trained so it was very interesting to learn about his work in the park. It was a wonderful way to see Popocatepetl and and the vast nature in this area. We also appreciated that Rafael took all of his time on the hike and paced us well, asking us if we were doing well with the altitude change.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Natalia Tavera Daza

Perfect first trip to explore Mexico!
Mexico | Dec 23 - Jan 2, 2023

Annette
Annette G.
Port Chester, NY | Reviewed on Jan 04, 2023

Our Christmas Mexico trip was perfectly planned - everything ran smoothly, our guides were extremely knowledgable , flexible and friendly, and the suggested tours and experiences were fun and all worth our time and money! The best guides were our 'Mexico a pied' guide Emilio in Mexico City who showed us the culture and history and food culture in a tour around the historical district, Alex from etnotouristica for our Oaxaca tour of Monte Alban and the crafts people, and the guides from... read more

Our Christmas Mexico trip was perfectly planned - everything ran smoothly, our guides were extremely knowledgable , flexible and friendly, and the suggested tours and experiences were fun and all worth our time and money! The best guides were our 'Mexico a pied' guide Emilio in Mexico City who showed us the culture and history and food culture in a tour around the historical district, Alex from etnotouristica for our Oaxaca tour of Monte Alban and the crafts people, and the guides from Huatulco Salvaje who guided us through the National Park's ecosystems and to the magic waterfalls. We are grateful to them for sharing so much of their beautiful country with us!

Hotel Reviews
Zócalo Central
Mexico City
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Boutique Casa Garay
Oaxaca

Images on web are not what the hotel looks like. Rooms are a dark, all face in towards an atrium / common spaces + staircase so you hear when everyone comes home at night. Roof terrace and balcony are not in use. Breakfast is not served until 8:30, which is a problem if you are leaving for tours in the morning. It is generally clean but looks very 'lived-in' and is in need of some upgrading. Def. not a "5 star boutique hotel" and not what could be expected at the price. During our stay there were plumbing problems (black water, water turned off at night on one of our rooms), which eventually got fixed but no extra water, refunds, move to other rooms were offered. Would def. not recommend

Authenticity & Character
Location
right in the middle of center, close walk to cathedral and other attractions
Staff
Cleanliness & Comfort
Las Brisas Huatulco
Santa Maria Huatulco

Great place for beach fun! 3 beaches (1 with water sports) and 5(?) separate 'pueblos' break up the large complex. Recommend to stay in "Mar" section - it has a separate lounge ("Beach Club") for Continental breakfast and happy hour from 5-7. Great service, friendly and helpful. Food is soso (especially the lunch buffet), but La Crocecita with fun (La Crema Bar + Pizzeria) and other good food options and the amazing 'Ocean' restaurant in the Cosmo condo complex next door are only a short taxi ride away. "El MExicano" is the nicest restaurant on site, located on one of the beaches. Be prepared for a lot of walking in the complex - it has beautiful walks along the beaches to get from one end to the other (or hilly walks and steps, depending on where you live), but shuttles can also take you around. Great entertainment with DJ's, bands, cultural groups, evening shows., and kids' crafts. On site store with everything you could need for the beach and your OTC medicine cabinet. Tour into the National Park and surrounding beaches with Huatulco Salvaje!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
History, Culture & Gastronomy in Mexico City
Mexico City

Emilio from 'Mexico a pieds' was amazing. He knew everything....

Quality of Experience
Guides, Drivers and Staff
Transport
Archeology and handicrafts in Monte Alban, Arrazola, Cuilapam and Coyotepec
Oaxaca

Alex from etnotouristica was an amazing guide!

Quality of Experience
Guides, Drivers and Staff
Transport
Gastronomic Indigenous Roots
Oaxaca

THE BEST MEXICAN FOOD on our entire trip was in Oaxaca!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Explore Wild Huatulco
Mexico

Fascinating tour through the National Park. Our guide knew all fauna and flora and their medical uses. Great snorkeling, too!

Quality of Experience
Guides, Drivers and Staff
Transport
Magical Waterfalls Adventure
Mexico

The waterfalls were fun - our guide Raoul was always the first one int he water, unter the falls, climbing through the crevices!

Quality of Experience
Food
Expect local dishes.
Guides, Drivers and Staff
Transport
Explore the Pyramids of Teotihuacan
Mexico

Interesting. We had an average guide.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Leslie Pérez

Overall good tour but with lots of snags
Mexico | Dec 24 - Jan 2, 2023

SARA
SARA R.
Gaithersburg, MD | Reviewed on Jan 03, 2023

The kimkim team (Leslie and Ximena) were very helpful in:
1) Planning my trip, giving me options, suggestions, etc. The trip was well planned (for the exceptions see below).
2) Helping me with any and all issues during my trip. Ximena was very responsive to all my messages and very nice.
3) My tours of Puebla and Oaxaca were very good.

Suggestions for the future:

1) Please book hotels that have a return policy, even if it costs a bit more. Something always comes up, hotel fees need to be... read more

The kimkim team (Leslie and Ximena) were very helpful in:
1) Planning my trip, giving me options, suggestions, etc. The trip was well planned (for the exceptions see below).
2) Helping me with any and all issues during my trip. Ximena was very responsive to all my messages and very nice.
3) My tours of Puebla and Oaxaca were very good.

Suggestions for the future:

1) Please book hotels that have a return policy, even if it costs a bit more. Something always comes up, hotel fees need to be returnable up to 24 hrs before the stay, this is international practice.

2) If a tourist needs to spend a night near the airport, the hotel needs to be near the airport and not in the Historical Center. I feel silly even writing this. I mean, hello? All the traffic and 250 pesos to get to the airport in the morning, for what?

3) That my original flight was cancelled due to the cold weather is nobody's fault. But in the end I was in the MC for the two full extra days. And the team that was SO helpful in planning everything before I bought the tour kind of left me hanging. I went on internet and booked my own tours, one tasting tour in Polanco and one private guide tour through the Historical Center. The hotel staff recommended museums and how to get there. It probably cost me more, I am sure you have your contacts and your discounts. I could not even get into Palacio Nacional because there were no tickets. I was expecting, for this price, that the team would come through and help me plan those two unexpected days with the same care they helped plan the original tour BEFORE I paid. But I guess when you don't have anything else to sell, it's not that important. It left a bit of a bitter taste in my mouth.

4) Xochimilco is a tourist trap. That was a unanimous opinion of all 18 people in our group. There are no flowers - they say they don't buy them anymore due to the inflation. There were a million of garishly painted cheap wooden boats in dirty water. No flowing at all because there were centimeters between these boats and they kept hitting each other. No views except the aforementioned garish boats and huge crowds. Mariachi that wanted $10 (that's $220 pesos) for ONE song. Noisy sellers of junk and drinks coming over all the time. Nothing to see, really. Maybe it was nice 30years ago but now during the holiday season? Plain awful.

That whole tour was not very successful. The guide gave a saliva-spitting raging rant about the conquista (get over it, it's been 500 years; a guy from Chicago next to me commented, "what sore losers") and kept bragging about his sexual conquests while in college. Coyocan was nice but we spent less than an hour there. Xochimilco, as I said, was awful, long waits, huge crowds... I could have spent my day better.
A good tour would be to visit Coyocan, visit the Frida Kalo museum, visit the Trotsky museum, etc.

Final note: they came at 9:07 am, not sure why I was told to be ready at 8:30 am sharp. I have no problem waiting but I need to be told that there is a time range. I worried they forgot about me.

5) The tasting tour in Oaxaca is a LOT of food. Please tell your guests not to eat anything before. I was told to have a light breakfast and in the end completely missed the last two tastings because I physically could not fit anything else in me. It's a feedback for them, not for kimkim, but it needs to be related to them. Each stop is a lot of food. They need to plan it better. They are very nice people and I really enjoyed working with them, don't get me wrong. But one can only eat so many big pieces of dough stuffed with meat/veggies.
For example, the tasting tour in Polanco in MC had seven stops but was PERFECT in terms of the quantity of food: a small cup of tortilla soup here, a (very) small tortilla with some topping there, etc. In Oaxaca they want to feed you all the good stuff that there is to eat in Oaxaca, in regular portions. It's like eating six lunches in a row. I was almost sick after it.

Again, thank you for all your help. Please take my suggestions with a good heart - I am simply trying to make it better for the next tourist. Mexico is a beautiful country with a lot to see. I will be back.

Hotel Reviews
Hotel Punto Mx
Mexico City

This is a VERY nice, borderline luxurious hotel. Fantastic breakfast with a million choices that lasts till noon. Great rooms, great stuff.

Authenticity & Character
It's not authentic or anything. Just a nice hotel that could be anywhere in the world. This is not criticism.
Location
It's right in the historical center, 5 min walk to Zocalo. Taxis there cost a lot though.
Staff
Very helpful, lovely people.
Cleanliness & Comfort
That part was perfect.
Casa Pepe Puebla
Puebla

A nice hotel in the center of Puebla. Clean rooms, helpful staff. The breakfast options are limited. They charged me 25 pesos to add a slice of tomato and a couple of mushrooms to my omelet in the morning (I am serious).

Authenticity & Character
Location
The location is perfect.
Staff
Cleanliness & Comfort
Hotel Boutique Casa Garay
Oaxaca

The location is great, right in the center. The staff is very nice. The rooms are clean. It is probably the most authentic of all the hotels I visited. But it's in the old building, so the bathrooms are old. My biggest issue was the shower. You know how you turn on the water and then wait till it heats? Well, there was no way to wait OUTSIDE. You have to be in the shower to turn on the water. And it's cold for a while, plus adjusting the temperature and figuring out takes time. I kept squeezing against the wall, but still got a bit of a cold shower.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
See above about the shower. Generally the bathrooms are outdated, the drain in the sink does not work well. The room is clean though.
Histórico Central Mexico City
Mexico City

That place was almost too high-end for my tastes. I did not really need it. This is not the hotel's fault of course - I highly recommend it to those who like top-notch hotels and are willing to pay for it. If you need to just stay overnight, you can go with a cheaper and simpler option. This is a fancy-shmancy option.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Leslie Pérez

Wow, what great service!!!! This was the firs...
Mexico | Dec 27 - Dec 30, 2022

Michelle
Michelle D.
Dallas, TX | Reviewed on Jan 03, 2023

Wow, what great service!!!! This was the first time I've worked with a travel agency and they made our last minute mother daughter trip an absolute breeze! It was so nice having someone on-call to answer any questions I might have while traveling out of the country. We truly had a seamless experience and I'm SOOO HAPPY I used them. Highly recommend! read more

Wow, what great service!!!! This was the first time I've worked with a travel agency and they made our last minute mother daughter trip an absolute breeze! It was so nice having someone on-call to answer any questions I might have while traveling out of the country. We truly had a seamless experience and I'm SOOO HAPPY I used them. Highly recommend!

Activity Review
Río Secreto: The Mayan Underworld
Mexico

The highlight of our trip!!! It was so cool being underground and swimming! The caves were absolutely beautiful and I felt completely safe the entire time.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Leslie Pérez

My local specialist was not Natalia, it was X...
Mexico | Dec 21 - Dec 27, 2022

S
SUSAN K.
Ojai, CA | Reviewed on Jan 03, 2023

My local specialist was not Natalia, it was Ximena. Natalia booked the initial trip and then it changed for some reason that I was not made aware of.
There are several areas of improvement in communication and research that could have/should have been done prior and during to make the trip better. I had to make decisions on my own a few times due to the specialist not understanding timing/our needs etc. and the roads in the Yucatan. They clearly have not traveled there, or not driven... read more

My local specialist was not Natalia, it was Ximena. Natalia booked the initial trip and then it changed for some reason that I was not made aware of.
There are several areas of improvement in communication and research that could have/should have been done prior and during to make the trip better. I had to make decisions on my own a few times due to the specialist not understanding timing/our needs etc. and the roads in the Yucatan. They clearly have not traveled there, or not driven themselves or to make arrangements with more time allowed because of construction/closures/ road issues etc.
Just having some more life experience would be helpful for your specialists, and also knowing the area well is even better. Taking in mind lack of cell service in areas we were going to, and the cultural differences taken into consideration. Thankfully, I can figure my way around without a cell phone and have traveled to many different countries in the past. It was a little exhausting having to explain to communicate better to the specialist and why things weren't doable. We ended up doing about 70% of the planned trip and was able to find my own way around but it ended up costing us more money. One of the more expensive hotels (Hotel Okaan) we booked on my birthday (Dec 24th- xmas day 25th) had no working toilet inside the rooms and they didnt seem to care or want to refund any money. I will be returning to Nuevo Durango on my own and that was worth it. The pueblo was great, The experience was great. The specialist....was OK.

Local specialist: Natalia Tavera Daza
Natalia
Natalia Tavera Daza
Local specialist in Mexico City | Reviewed on Jan 04, 2023

Hola Susan!
Thank you for all of your feedback, definitely take and make the proper corrections in order to offer a better service!
What I feel odd is that you said that I was not the travel specialist :( we spoke several times on the phone and I explain detailed the itinerary, I even share some pictures of my trip and made personal recommendations. I was with you through all your planning.
Ximena was the person assigned for your Remote one-to-one assistance during traveling and was available to solve any doubts you might have, I'm so sorry that we didn't meet the value you were expecting.

Amazing Mexico Trip!
Mexico | Nov 20 - Nov 29, 2022

Sourav
Sourav D.
South San Francisco, CA | Reviewed on Dec 01, 2022

Our trip to Mexico was amazing!

Rutopia basically set us up with a personalized guide in both Mexico City and Oaxaca for our family of four. We felt totally taken care of -- private car, private transfers, and private tour guides showing us around everywhere -- flexible to our needs. It was totally a luxury, and not how we usually travel. I think we could have done this trip for about 30% cheaper if we did it on our own. But, we were traveling with two small kids, without knowing... read more

Our trip to Mexico was amazing!

Rutopia basically set us up with a personalized guide in both Mexico City and Oaxaca for our family of four. We felt totally taken care of -- private car, private transfers, and private tour guides showing us around everywhere -- flexible to our needs. It was totally a luxury, and not how we usually travel. I think we could have done this trip for about 30% cheaper if we did it on our own. But, we were traveling with two small kids, without knowing much Spanish, so I was glad we paid extra for the luxury. It was worth it. We would have never found all these tours and private guides without the help if Rutopia (via KimKim).

Also, Rutopia found us two gem hotels to stay at -- little boutique hotels in quiet neighborhoods with easy access to everything -- Casa Decu in CDMX and Hotel Tabaa in Oaxaca. We LOVED where we stayed.

Highlights:
* Food Tour of CDMX with Adrian from Eat Mexico. Learned about all the foods of Mexico and their history. Fruits, pastries, cheeses, mole, and tacos.
* Seeing the CDMX Anthropology Museum with our guide Jose.
* Dinner at Rosetta in CDMX. One of the best restaurants we've ever eaten! (We did this on our own)
* Seeing the Pyramids of Teotichuacan with our guide Jose. Good explanation of the site and plenty of time to explore on our own. I just wish we could still climb the pyramids.
* Private transfer from CDMX to Oaxaca stopping in Puebla and Zapotitlan Salinas. The cactus reserve near Zapotitlan Salinas was particularly awesome to visit. Way off the beaten path -- but spectacular to be among the cactus like that.
* Street Food Tour of Oaxaca with Pepe from Ethnoturstica. We ate ALL the things and learned so much about the history of Oaxaca, Mexico, and all the different types of food -- from memelas, to agua fresca, to mezcal.
* Guided tour of Monte Alban with Alejandro. Learning all about this ancient Zapotec site that I'd never heard of before the tour.
* Visiting the alebrije workshop and the black pottery workshop near Oaxaca.
* Private cooking class in the Oaxacan country side -- starting with a visit to the market to buy everything, cooking everything from scratch, and eventually eating it all.

Things I would do different:
* Xochimilco in CDMX was meh. It was a Mexican party boat. It wasn't what we were looking for with two small kids. Most people can safely miss.
* Don't book a tour everyday. If I had to do it again, I would have one "dead" day in CDMX where we can do things on our own, e.g. visit the Centro Historico and another "dead" day in Oaxaca where we can just wander the city.
* Tell your guides early on that you want to have lunch and to work it into the plan. The working assumption was usually "no lunch". Which didn't work for the kiddos.
* Don't book fancy dinner reservations on the days that you are doing food tours. After the food tour I basically didn't want to eat for another 18-24 hours I was so stuffed.
* Note that Guides are important for context at various sites -- but you don't need them all all the places. For example -- Centro Historico, Coyoacan, the more "tourist markets", and many other places in CDMX are easily visitable on your own. I would strongly recommend getting the private guide for Teotihuacan, the Anthropology Museum, Monte Alban, food tours, and the cooking class.

All in all though, an amazing experience -- we really felt like we got to see large swaths of Mexico, learn a lot about the culture and food, and be taken good care of the whole time.

Hotel Reviews
Casa Decu
Mexico City

Fantastic boutique hotel right in the heart of Condesa. It's on a quiet street just steps from the greenbelt that circles the neighborhood (Amsterdam Ave). The room we were in (a suite) was well appointed for our needs. We had one room with a queen bed and a crib. Our older daughter slept on the couch in the living room that could be converted into a comfy twin size bed. There was a kitchen as well with a fridge, microwave, and sink -- perfect to store water, milk, make bottles, etc. One of the best parts of Casa Decu is the rooftop. We had breakfast on that roof every morning . There is a nice spread of juice, coffee, bread, cereal, yogurt -- with the option to purchase hot food if you wanted. It was really relaxing to go up there every morning overlooking Condesa and have a lazy breakfast and chat with the other tourists at the hotel. The staff was really helpful as well -- pointing our restaurants, letting us store our baby stroller and car seat on the ground floor, and keeping the room sparkling clean.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Tabáa Oaxaca
Oaxaca

We loved our stay at Hotel Tabaa. It's located just three blocks away from the Historic Center of Oaxaca in the neighborhood of Jalatlaco -- just a short walk from all the action, but on a quiet corner away from it. The inside of the hotel is a beautiful courtyard that feels like a little oasis in the middle of Mexico. We loved spending time in the courtyard having breakfast, tea, and hanging out on the hammock with the kiddos. Our initial room was a single room with a double bed -- that wasn't big enough for our family of four (which includes a baby). But after talking to the owner, he was able to switch us for the last three days to their master suite that had two separate rooms -- a master and a "family room". That was a perfect fit for us on the ground floor. I wish it had a kitchen, but we made do. The little breakfast kitchen in the courtyard was just ten steps out our front door, so we ended up using that to store our milk and make bottles for the baby. It really just felt like our courtyard. The staff was *super* nice and helpful as well. They went out of their way to make us feel welcome and helped us order food when we arrived there late at night on the first day, store our baby stuff under the stairs, help us switch rooms, and just talk and get to know us (and us them). It felt like staying at a family house rather than a boutique hotel (in the best way). Super authentic.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Hands in the Dough: Rural Cooking Workshop in Oaxaca
Oaxaca

This was one of the highlights of our trip. It was such an authentic experience. Pepe, our guide, took us to meet Dalia, our cook, at the market in Tlacolula. There we picked out all our vegetables and meats and took them back to Dalia's house in the village of Santa Ana del Valle. There she has a big kitchen where we got to work. Dalia only speaks Spanish, but Pepe was there to translate for us. We made: * a mole from scratch with dried chiles, corn, and other herbs. We ground it down on an old school moler stone. This was much of the fun. * A pumpkin flower soup with zucchini in there. So good. * mashed down corn to make empanadas and the mole base * sweet empanadas from our corn mash and corn husks We ate: * our mole over chicken * said soup * chile relleno * agua fresca * said sweet empanadas We would do this again in a heartbeat. My 8 year old loved it and participated in everything. The baby was happy there crawling around on the floor and interacting with all the other people.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Tour the Canals & Floating Gardens of Xochimilco
Mexico City

This was meh. It's a Mexican party boat. Wasn't the right fit for us as a family of four with a baby. We just sat on the boat for 2 hours and in traffic for another 3 hours to get there and back. Would not do it again. It felt very "manufactured", e.g. a tourist trap like experience where it's just a bunch of other tourists on boats and people trying to sell stuff to us.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Natalia Tavera Daza
Natalia
Natalia Tavera Daza
Local specialist in Mexico City | Reviewed on Dec 22, 2022

¡Hola Sourav!

It’s so nice to hear from you, thank you for your detailed review.
It’s fantastic that you could live and feel all the value of our work :)
Casa Decu is definitely a true hidden Gem in Condesa, I’m glad that you could feel the local vibe during your stay and that you really enjoy the neighborhood!

Also WOW About Rosetta! Great pick, I just love the guava bread they prepare there. I’m so happy that you head to explore the real Roma district :) As I read I can feel all the... read more

¡Hola Sourav!

It’s so nice to hear from you, thank you for your detailed review.
It’s fantastic that you could live and feel all the value of our work :)
Casa Decu is definitely a true hidden Gem in Condesa, I’m glad that you could feel the local vibe during your stay and that you really enjoy the neighborhood!

Also WOW About Rosetta! Great pick, I just love the guava bread they prepare there. I’m so happy that you head to explore the real Roma district :) As I read I can feel all the great experiences you lived during your trip.

About your feedback, I’m so sorry you had a poor experience in Xochimilco. It’s a fantastic productive area and I feel very bad that you only were taken to tourist places, I’m keeping a close eye on this. Thank you for mentioning it! Great tips regarding the pace of the trip, I might get a bit excited and offer tons of activities, sorry about that!

I hope that your family also had a great time Sourav! It’s very inspiring how you travel with your two kids :) Hope that you can learn and enjoy beautiful Mexico and you are more than welcome anytime you want to come back.

Hope you have a great holiday.
Regards,
Natalia

Great quick trip
Mexico | Nov 10 - Nov 13, 2022

Alexandra
Alexandra S.
Atlanta, GA | Reviewed on Nov 27, 2022

Our team was great in setting up a quick getaway to Mexico City packed with fun, cultural adventures. Would absolutely recommend for anyone wanting to get a good taste of the city. read more

Our team was great in setting up a quick getaway to Mexico City packed with fun, cultural adventures. Would absolutely recommend for anyone wanting to get a good taste of the city.

Activity Review
History, Culture & Gastronomy in Mexico City
Mexico City

Lots of great insight! Fun and good food. Loved the tacos. Would, if anything, mix in some other non-tacos (churros perhaps?). Very fun and informative, though!

Quality of Experience
Guides, Drivers and Staff
Local specialist: Leslie Pérez

The hotels were all great. The guides were f...
Mexico | Nov 8 - Nov 17, 2022

george
george h.
Asbury Park, NJ | Reviewed on Nov 24, 2022

The hotels were all great. The guides were friendly and knowledgeable. The local support team was there for me when difficulties arose. read more

The hotels were all great. The guides were friendly and knowledgeable. The local support team was there for me when difficulties arose.

Hotel Reviews
Villa Maya
Flores

Beautiful place1

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Zócalo Central
Mexico City

Perfect for being in the action, yet quiet and reserved inside

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Cartesiano
Puebla

Very cool place, two blocks from the action.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa Caribe
Puerto Morelos, Quintana Roo

Great, laid back, island vibe.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Plaza Campeche
Campeche
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa Quetzal Hotel Boutique
Valladolid, Yucatán
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel La Aldea del Halach Huinic
Palenque

Great place!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Natalia Tavera Daza
Natalia
Natalia Tavera Daza
Local specialist in Mexico City | Reviewed on Dec 22, 2022

Hello George,
So glad to hear about you and your trip!
I'm so happy you enjoyed your bucket list trip through Mexico, received valuable information from your guides, and had a nice rest in the accommodations. Planning the trip with you was very entertaining and I learned a lot! Thank you for all your input and for traveling with us. Hope to see you at the next opportunity!
Happy holidays.
Natalia

A wonderful Mayan journey
Mexico | Nov 11 - Nov 19, 2022

Vicki
Vicki D.
Quincy, IL | Reviewed on Nov 20, 2022

Our Mayan trip was wonderful. Our guide, Joyce Guia was so knowledgeable and accommodated our need to move a little slower and take breaks. He could also answer our questions about the current culture, flora and fauna. Seeing Palenque and The famous Bonampak murals were a highlight as well as the Olmec sculptures in Villahermosa. read more

Our Mayan trip was wonderful. Our guide, Joyce Guia was so knowledgeable and accommodated our need to move a little slower and take breaks. He could also answer our questions about the current culture, flora and fauna. Seeing Palenque and The famous Bonampak murals were a highlight as well as the Olmec sculptures in Villahermosa.

Hotel Review
Hotel La Aldea del Halach Huinic
Palenque

The plants were beautiful on the grounds, the restaurant had good food, the pool was lovely and we tried a massage at the spa.

Authenticity & Character
The local food
Location
The tropical plants
Staff
Very friendly
Cleanliness & Comfort
The rooms were clean and pretty
Activity Reviews
Visit to Carlos Pellicer Cámara
Villahermosa

Amazing artifacts that should not be missed if you are interested in archeology.

Quality of Experience
Accommodated our needs
Guides, Drivers and Staff
Joyce Guia was fabulous
Transport
Ancient Mayan Cities of Yaxchilan & Bonampak
Mexico

While it is an effort to get to these sites, it is worth it. The murals at Bonampak are amazing and should not be missed.

Local specialist: Leslie Pérez

This special trip otherwise known as My Dias ...
Mexico | Oct 28 - Nov 6, 2022

Deborah
Deborah W.
Columbine, CO | Reviewed on Nov 09, 2022

This special trip otherwise known as My Dias de los Muertos Birthday Celebration was beyond amazing & was magnificent!! Leslie was kind, helpful, patience & extremely creative with her planning & designing our 10 day adventure! We also were so very impressed with the constant communication from our "Guardian Angel" Ximena Villavicencio. She gave us the comfort of always being there with confirmation info, questions or problems we had. It was like having insurance our entire journey as... read more

This special trip otherwise known as My Dias de los Muertos Birthday Celebration was beyond amazing & was magnificent!! Leslie was kind, helpful, patience & extremely creative with her planning & designing our 10 day adventure! We also were so very impressed with the constant communication from our "Guardian Angel" Ximena Villavicencio. She gave us the comfort of always being there with confirmation info, questions or problems we had. It was like having insurance our entire journey as she was an excellent communicator & problem solver. This is what makes Kim Kim so special and personalized, Leslie's planning & Organizing and Ximena's follow through & communication. As for the entire trip itself, it was a a dream come true. Starting with The Hotel Morales in Guadalajara was perfect in terms of location, onsite restaurant and amenties was perfect. Our driver Ceaser was a sweet heart, kind, gentle & always on time or even a tad early. We knew we could depend on him. Our tour guide Josue was wonderful, helpful & very knowledgeable. Our trip to Oaxaca was a dream come true and our hotel at Hotel La Parra was amazing. The pool & bar side service were wonderful. Our trip to Mezcal country was a special experience. We also were blown away with the rooftop access and terrace at our second hotel in Oaxaca. Our last night was in the cute Mexico City neighborhood of Coyoacan and we loved our quaint b&b at Casa Jacinta, but the showstopper & grand finale Gastronmic workshop & coffee tasting was beyond any experience we could have imagined. It was the best way to end a dream vacation and left us full with happiness!

Activity Reviews
Tequila Distilleries Tour
Guadalajara

Loved our guide & driver and the town of Tequila. I do think there was a little miscalculation of time and we didn't get to go to Jose Cuervo as we had been told. But what I appreciated about the guide was he wanted to make us happy and found a way to get us a tour at Sauza. That really was impressive to see how much they wanted us to have a good experience. The lunch was a little long in time but was a great choice for food & atmosphere. We really enjoyed the day.

Quality of Experience
timing of sightseeing
Guides, Drivers and Staff
Kind & Helpful
Transport
On time and enjoyed their company. It was great as we got familiar w/ them having them on other tours
Tlaquepaque: "The Magic of Cacao"
Mexico

A mouth watering sensory journey for your pleasure! This was an amazing tasting & educational experience. I learned so much and felt this was a special session that I would highly recommend to anyone.

Quality of Experience
The food, samples, drinks, atmosphere were top notch
Guides, Drivers and Staff
Educational & helpful
Transport
On time and helped with carrying my purchases!
The artisan route of Tlaquepaque
Mexico

This was a magical & visual experience I will never forget. Seeing all the town decorated for Dias de Los Muertos and the vendors and Catrinas was eye candy and made me so happy. I felt like this was my DisneyWorld experience. Loved seeing the town, alters, vendors and more. A special town with a special celebration.

Quality of Experience
Getting my face painted, watching the Brides Parade
Guides, Drivers and Staff
Helpful and knowledgeable
Transport
knew the short cuts to avoid traffic
Visit the great Zapotec city of Monte Albán
Oaxaca

A great place to visit to get the history of the area. It was a hot day and very busy so we cut the trip a little bit shorter. We appreciated the guide letting us cut the trip shorter as the information was alot to absorb.

Quality of Experience
Give options of 2 or more hours
Guides, Drivers and Staff
not sure
Transport
Historical Tour of Oaxaca City
Oaxaca

I did not personally do this tour as I wanted to see the Dias De los Muertos parade (we were not told about this by Leslie) but by our hotel and this was a priority. My roomate enjoyed the thour and thought it was great. She left it an hour early to go with me to the BIG parade!

Quality of Experience
seeing the town
Guides, Drivers and Staff
Transport
Mezcal Tour
Oaxaca

A wonderful day with lots of stops to see many things that make Mezcal country special. Loved the variety of places we visited and the two different type Mezcal Distilleries. They really were informative and the Mezcal was yummy. Our private dinner at a families house was very special and the food was very good.

Quality of Experience
The whole day
Food
Homemade food was wonderful
Guides, Drivers and Staff
Anna was a beautiful lady with a kind heart & very knowledgeable. She just needed to speak a bit louder
Transport
Wasn't so comfortable in the van. The driver never attemtped to talk to us. He wasn't mean just no connection w/ us
Biking tour and street art
Oaxaca

My Birthday Day was kicked off with this amazing Bike Street Art Tour and it did not disappoint! The guide Shai was amazing, kind and spirtual. She made the trip 5 star. Her kindness & help was beyond. Somehow we had no confirmation number and they initially were not going to let us on the trip. I was so upset, but she was kind, patient and spoke to Kim Kim so they could provide an email confirmation. Luckily it worked out. The tour itself was perfect. Plenty of stops to see art, hear explanation and a few stops to galleries as well. A perfect size group too and the best way to cover a lot of ground in the busy city roads of Oaxaca.

Quality of Experience
All
Guides, Drivers and Staff
Shai was the best tour guide ever
Transport
Bikes were comfy and great to have mountain bikes on the cobblestone roads
Gastronomic Workshop in Coyoacán
Mexico City

This experience was truly one of the highlights of the week and a perfect ending to a perfect vacation! The education & guidance for our cooking experience was superb. We learned techniques on how to chop veggies, prepare food and tricks w/ garlic. The menu that was provided was so much and a great way to learn about Mexican culture and dining. The food was delicious and our Host Chef was excellent. He truly made us feel comfortable and he was very entertaining & engaging. This experience was exciting, enjoyable and full of passion.

Quality of Experience
The Chef, his direction, menu and the whole experience!
Food
The Guacamole, Mezcal, Coffee Drinks, Rice, and putting it all together
Local specialist: Leslie Pérez

Guadalajara and Oaxaca, Mexico. My friend, D...
Mexico | Oct 28 - Nov 6, 2022

C
Carol G.
Avon, CO | Reviewed on Nov 08, 2022

Guadalajara and Oaxaca, Mexico. My friend, Deb Weed, organized the trip and worked extensively with Leslie on planning and Ximena on the details. So I was along for the ride. From my prespective, the trip was fabulous. Our guide (Josue) & driver (Caesar) in Guadalajara were friendly, prompt, sincere and flexible. We felt like they were our friends when we left. Day trip to Tequila was memorable. In Oaxaca, our guide for our art bike tour (Shai from Coyote Aventuras) and Ximena helped... read more

Guadalajara and Oaxaca, Mexico. My friend, Deb Weed, organized the trip and worked extensively with Leslie on planning and Ximena on the details. So I was along for the ride. From my prespective, the trip was fabulous. Our guide (Josue) & driver (Caesar) in Guadalajara were friendly, prompt, sincere and flexible. We felt like they were our friends when we left. Day trip to Tequila was memorable. In Oaxaca, our guide for our art bike tour (Shai from Coyote Aventuras) and Ximena helped us through a miscommunication issue which was resolved satisfactorily. Ximena was available every step of the way to help. She was awesome. Last night was in Mexico City before our departure, we did a cooking class with Luis Alfonzo, chef of Barra de Cafe de Malinche which was over the top. I will definitely recommend KimKim to my friends.

Hotel Reviews
Hotel Morales Historical & Colonial Downtown Core
Mexicaltzingo, Guadalajara, Jal.

We loved this hotel with its rich history. Beautiful courtyards and centrally located. The restaurant was an added plus since some nights we were too tired to venture out. Staff was very accommodating.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel De La Parra
Oaxaca

This smaller hotel was perfect for us. The location was perfect and within walking distance for all of the Day of the Dead feastivies and sightseeing. The staff was very helpful. Loved the pool area and the ability to get a cocktail in the afternoon. Breakfast was delightful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Suites de la Parra
Oaxaca

Only stayed one night, but loved the penthouse suite. Large suite with outdoor patio and 360 degree views. Lots of stairs to the penthouse.

Casa Jacinta Guest House
Del Carmen, Coyoacán, Ciudad de México

Only one night here but wish it were more. Property was cute and quaint in a good neighborhood.

Activity Reviews
Tlaquepaque: "The Magic of Cacao"
Mexico

Christina Taylor was amazing with this private experience. You could tell she was passionate about her work and shared that passion with us. Loved the pairing portion of the tasting.

Quality of Experience
Guides, Drivers and Staff
Josue (guide) and Casear (driver) were professional, knowledgeable and very friendly.
Gastronomic Workshop in Coyoacán
Mexico City

Loved this private experience! Luis, our chef, was amazing, friendly and professional. The food we prepared was delicious and we learned that everything is used in one form or another. Highly recommend this experience.

Local specialist: Leslie Pérez

We really appreciated Leslie’s Mazunte recommendation...
Mexico | Oct 21 - Oct 29, 2022

J
John K.
Santa Barbara, CA | Reviewed on Oct 31, 2022

We really appreciated Leslie’s recommendation to visit Mazunte. It was exactly the kind of quiet, private, low key beach getaway we were looking for. Casa Lu hotel was perfectly located, clean, relatively upscale for the area, friendly staff, bar/restaurant on the beach. Loved that the infinity pool was steps away from the sand so you could lounge in the fresh water while taking in the dramatic coastline. Outstanding dinners at Navigante in San Agustinillo and Alquamista in nearby Zipolite.... read more

We really appreciated Leslie’s recommendation to visit Mazunte. It was exactly the kind of quiet, private, low key beach getaway we were looking for. Casa Lu hotel was perfectly located, clean, relatively upscale for the area, friendly staff, bar/restaurant on the beach. Loved that the infinity pool was steps away from the sand so you could lounge in the fresh water while taking in the dramatic coastline. Outstanding dinners at Navigante in San Agustinillo and Alquamista in nearby Zipolite. Also enjoyed our 3 days in Oaxaca city. Excellent tour guide, Leonardo, took us on a private city tour, as well as visits to local archeological sites, a mescal production facility, the giant Tule tree and a small weaving village. A former teacher, he was incredibly knowledgeable and enthusiastic. the best! Food was ok, but didn’t live up to the foodie capital reputation we’d heard. Only downside was returning with dysentery as we were not particularly careful about ice in drinks, salads, etc. Otherwise, great trip and Kimkim was helpful, responsive and professional.

Hotel Reviews
Los Pilares
Oaxaca

Clean, good location, lush rooftop restaurant for breakfasts, walking distance from town. Pool was tiny, for dipping only. Rooms surround an open courtyard which amplifies sound. So between hotel guests, motorbikes and street partiers, it was quite noisy at times. But that’s pretty typical for the city.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa Lu Mazunte

Clean, private, well maintained, excellent location, only property in the area with the pool located right next to the beach so you could enjoy both at once. Beachside bar and restaurant was great for breakfasts, lunch and drinks. large rooms all have spectacular views, A/C and were cleaned and restocked daily. Though a bit pricey for the area, the location and comfort were worth it to us. We’ll definitely return.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Leslie Pérez

Mexico City, Puebla and Oaxaca - 14 days
Mexico | Aug 28 - Sep 10, 2022

V
Victoria O.
United Kingdom | Reviewed on Oct 20, 2022

I can't recommend Jorge and the team at KimKim highly enough. We will certainly use them again in future. We shared our priorities with Jorge (we wanted a mix of foodie tours and historic sites) and he proposed the perfect itinerary. We felt like we saw all the highlights of the cities, but nothing felt rushed, because of the very smooth transfers and daily updates/info from the local agent.

The hotels were wonderful and very central. The private guides we had were also fantastic and... read more

I can't recommend Jorge and the team at KimKim highly enough. We will certainly use them again in future. We shared our priorities with Jorge (we wanted a mix of foodie tours and historic sites) and he proposed the perfect itinerary. We felt like we saw all the highlights of the cities, but nothing felt rushed, because of the very smooth transfers and daily updates/info from the local agent.

The hotels were wonderful and very central. The private guides we had were also fantastic and spoke extremely good english (which was helpful as our spanish is non-existing!). The best part of the trip for us was Oaxaca, especially the last few days where we had a couple of trips out of the city to see the Mescal distilleries, participate in a rural cooking class and visit a traditional textile workshop.

Local specialist: Jorge Reyna
Jorge
Jorge Reyna
Local specialist in Playa del Carmen | Reviewed on Oct 24, 2022

Hola Viki,

I am thrilled to know that you had such a unique and authentic experience in this beautiful country. We definitely believe that having good logistics helps a lot to make the most of the time, we seek to work with high quality guides and it is a great satisfaction that you were very happy with their work. Mexico awaits you and Mark with open arms and we look forward to welcoming you back very soon.
Happy Travels,
Jorge & Rutopía Team

KimKim service was fantastic and will use again!
Mexico | Sep 22 - Sep 26, 2022

S
Shawana G.
Cypress, TX | Reviewed on Sep 28, 2022

This was my first time using KimKim and was phenomenal in many ways. It was like having a personal guide with me and my group of 8 friends throughout my entire birthday celebration.

They set up a personal chef, photographer, five days of transportation and excursions.

The only thing that I am not totally favorable about is the lack of transparency in the pricing model. I had a friend to cancel and hike I understand the no refund policy after thirty days, we all know that all... read more

This was my first time using KimKim and was phenomenal in many ways. It was like having a personal guide with me and my group of 8 friends throughout my entire birthday celebration.

They set up a personal chef, photographer, five days of transportation and excursions.

The only thing that I am not totally favorable about is the lack of transparency in the pricing model. I had a friend to cancel and hike I understand the no refund policy after thirty days, we all know that all excursions can be cancelled and refunded up until
About 48 hours before the trip.

But, I will let that go because everything was planned out perfectly and took allllllllllll the stress away from me. Any issues that we had Ximena and Melina were only a WhatsApp chat away. I honestly rate these ladies 7 stars!!!!!!

Leslie did great on the planning but was often slower for someone who lacks patience (me), but once the trip was handed over the Ximena and Melina the responses were within seconds. This brought me so much comfort and my group was amazed at how responsive they were at all hours!!!

Activity Reviews
Mexican Dinner Party!
Nuevo Vallarta
Quality of Experience
Guides, Drivers and Staff
Transport
Sunset in a Sailing Boat
Mexico
Quality of Experience
Guides, Drivers and Staff
Transport
City Tour and Tequila Tasting!
Mexico
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Leslie Pérez

An unforgettable Mexico vacation experience with Kimkim
Mexico | Aug 13 - Aug 21, 2022

W
William W.
Los Angeles, CA | Reviewed on Aug 22, 2022

We had a fantastic experience with the Kimkim staff and the tour guides they connected us with.

Adrian our Mexico City food tour guide was amazingly knowledgeable and conscientious. The food in Mexico City is so delicious and we got to experience all sorts from markets to street vendors to high end pastries. Luis our guide in Tenochtitlán was friendly and easy going with all our questions and our kids. We learned so much about the history of Mexico and how it influences the culture of... read more

We had a fantastic experience with the Kimkim staff and the tour guides they connected us with.

Adrian our Mexico City food tour guide was amazingly knowledgeable and conscientious. The food in Mexico City is so delicious and we got to experience all sorts from markets to street vendors to high end pastries. Luis our guide in Tenochtitlán was friendly and easy going with all our questions and our kids. We learned so much about the history of Mexico and how it influences the culture of modern Mexico. Jorge set us up with some amazing food while on the trajiñeras and gave us the historical perspective of Coyoacán .

Willy in Puerto Escondido was a local who knew about everything in the area and was always on time, was great with kids and went out of his way to make the trip great.

I’m so glad we had Ximena on WhatsApp the whole time. It was so great to have her there to confirm tours and adjust schedules, and even in one case help us figure out what to do when one tour was no longer available due to weather.

Activity Reviews
Sweets & streets! Family-Friendly Historic Center Tour
Mexico City

Adrián was an amazing guide, a chef and pastry maker himself he was so knowledgeable about the world of food and about Mexico City’s gems. Great with kids and fun to spend the day with.

Walk through the mangrove and release the turtles - Walking Night Patrol
Mexico

We got to see a turtle lay eggs and release baby sea turtles! What a unique and wonderful experience. Willy was the ultimate driver and guide.

Local specialist: Leslie Pérez

Highlights of Mexico with an eco-tourism focus
Mexico | Aug 1 - Aug 11, 2022

G
Grainne A.
Ireland | Reviewed on Aug 18, 2022

Karen helped us plan our honeymoon to Mexico and we couldn't be happier with our trip.
She took everything we discussed on board and planned our 11 day trip with all our specifications in mind. The process of planning was very smooth and we had regular contact with Karen with additional updates to the itinerary. She was very receptive to any changes we needed to make and was extremely helpful in reorganising part of the trip when I made an error with flights.

The holiday itself was... read more

Karen helped us plan our honeymoon to Mexico and we couldn't be happier with our trip.
She took everything we discussed on board and planned our 11 day trip with all our specifications in mind. The process of planning was very smooth and we had regular contact with Karen with additional updates to the itinerary. She was very receptive to any changes we needed to make and was extremely helpful in reorganising part of the trip when I made an error with flights.

The holiday itself was exceptional. We knew at all times who we needed to meet and where we needed to meet them and had daily correspondence with Ximena over What's app.
The mix of activities and excursions was exactly what we had hoped for and I feel like we got to experience a broad view of Mexico.
Our personal highlights were the food tasting and historical tours in Mexico City where we had private tours with some very experienced chefs.
We also got to experience some eco-tourism on the Yucutan and get an idea of modern Mayan culture. One of the best parts of our trip was the cultural emersion tour in Nuevo Durango. Because of these small tours we got to visit lots of hidden cenotes and small villages that we would otherwise never have been aware of.

Every day of our trip had an excursion planned but left plenty of time to explore locally in the evenings. I cannot recommend kimkim, and Karen in particular, enough. I would never have been able to plan such a varied trip without her.

Hotel Reviews
Cabins in Nuevo Durango

We stayed in one of the cabins in Nuevo Durango as part of a cultural tour of the area and it was one of the best nights we spent in Mexico. The cabin itself is rustic and sparse but very clean and the bed was incredibly comfortable. The cabins each had a toilet and shower and mosquito net for protection. The wifi didn't stretch to the cabin but this didn't limit the experience in any way, and moreso created an unplugged, relaxing night. We had delicious lunch, dinner, and breakfast, all cooked locally and our guide, Jose, was really excellent at showing us around the area and bringing us to the cenote in the centre of the town.

Authenticity & Character
Staff
Cleanliness & Comfort
Casa González
Mexico City

Great location with easy access to town and nice local restaurants. We felt very safe in the area and there were always plenty of people around. The room was beautiful and comfortable and the staff at the front desk were very helpful. Breakfast each morning was delicious with a good variety of Mexican and international food on the menu. Our only issue was with the timing of the room cleaning. We arrived back from trips late in the afternoon most days and our room hadn't yet been cleaned and on one occasion the cleaner arrived while we were in our room (around 4pm) and we had to leave for half an hour while the bathroom bins were emptied and the room cleaned. Despite this we really enjoyed our stay and would happily visit again.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Gayser
Valladolid

Great location that was a short walk to the main square and restaurants. The room was clean and comfortable and the air-con was great. We were on the ground floor and there was a lot of noise with music playing in the lobby at night which made it very hard to sleep. The breakfast was limited, just toast and fruit, so we wouldn't have relied on it as a full meal for the morning.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
too much noise from music playing in the lobby at night
HM Playa del Carmen
Playa del Carmen

Beautiful and clean hotel with a great pool and bar service. Check-in was very straightforward but there is no elevator in the building so we had to carry heavy suitcases up 2 flights of stairs. Location was great and just a few minutes walk away from the main strip but far enough away that there was no noise at night. There's also a secure carpark which was great.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Fiesta Americana Viaducto Aeropuerto
Mexico City

Brief overnight stay between flights. Very nice and clean hotel with great airport shuttle service. Check-in was very straightforward and the staff were very helpful. Very clean and comfortable.

Activity Reviews
Biking in Teotihuacan, "The City of the Gods"
Mexico City

Really pleasant morning biking around Teotihuacan with our guide. We got to visit one of the nearby caves and learn a bit about Aztec customs and auras which was fun! A light lunch was included which was enjoyable before heading back out in the sun. We also had a visit to a local craftsman who showed us how some of the obsidian ornaments are created. Our guide was great and full of information about the mathematics and construction of the pyramids. Really enjoyable tour overall

Float in the Muyil Sian Ka´an Biosphere Reserve
Mexico

Cannot recommend this tour enough. The reserve has a gentle current so we spent 40 mins in a very relaxing natural lazy river. Our guide filled us in on how the Mayans used the lagoon and pointed out native plants and fossils as we drifted along. We really didn't want to leave!

Local specialist: Karen Quintero

Thank you Leslie and Ximena🙏🏻
Mexico | Jul 15 - Jul 22, 2022

Jessica
Jessica M.
Albuquerque, NM | Reviewed on Jul 23, 2022

Thank you Leslie and Ximena🙏🏻 Our Mexico City and Playa Del Carmen trip was so enjoyable and carefree thanks to all your planning for us. Every transfer, tour and reservation went according to plan and my daughter and I felt completely safe and taken care of💞 read more

Thank you Leslie and Ximena🙏🏻 Our Mexico City and Playa Del Carmen trip was so enjoyable and carefree thanks to all your planning for us. Every transfer, tour and reservation went according to plan and my daughter and I felt completely safe and taken care of💞

Hotel Reviews
Histórico Central Mexico City
Mexico City

The service at the Historic was fantastic. The desk was always so helpful with information, reservations and assisting with transport. The complimentary breakfast was delicious and tge 24-hour cafe was very convenient. The hotel was clean, lovely and centrally located. Our room was a bit small and had no view yet cozy. Thank you Historic Central!

Authenticity & Character
Beautiful hotel!
Location
Right in the middle of everything!
Staff
Very friendly and helpful!
Cleanliness & Comfort
Room was clean and cozy but a bit small.
Thompson Beach House Playa del Carmen
Playa del Carmen

This hotel was centrally located near center of town and the beach. Our room was just lovely with a fabulous view of the pool. Bring some white noise however since it does get loud at night from the pool and beach bars. The staff was beyond helpful. It was wonderful that we could use the rooftop pool at the sister hotel and we met so many wonderful people at the beach pool. My daughter and I really enjoyed our time at the Thompson Beach Hotel.

Authenticity & Character
Location
Center of everything
Staff
Cleanliness & Comfort
Local specialist: Leslie Pérez

Oaxaca - city and beach magic
Mexico | Jul 8 - Jul 16, 2022

Lisa
Lisa H.
Houston, TX | Reviewed on Jul 20, 2022

This is the second time we used kimkim for our trip planning and this is the second wonderful experience that we had. The trip was wonderful, the guides and tours were great, and we had great peace of mind knowing that the details were taken care of. I find the planning process painless and flexible so we get the kind of trip that we want. Both Lelie and Melina were prompt in their communications. Although we didn't have any problems, I knew we were just one chat away from getting help which... read more

This is the second time we used kimkim for our trip planning and this is the second wonderful experience that we had. The trip was wonderful, the guides and tours were great, and we had great peace of mind knowing that the details were taken care of. I find the planning process painless and flexible so we get the kind of trip that we want. Both Lelie and Melina were prompt in their communications. Although we didn't have any problems, I knew we were just one chat away from getting help which is a nice feature in a foreign country.

I highly recommend the guides we had, Alex from Etnotouristica and Margot from Vamos o Que?. They really knew their stuff and we feel we got very unique tours tailored to our specific interests. And thanks to Alex, we got to see one of the pre-festival parades on our first day which was a real highlight for me.

Overall, I highly recommend kimkim and we will use them again.

Hotel Reviews
Hotel Boutique Parador San Miguel
Oaxaca

We loved this hotel. Fantastic location and adorable accommodations. Very friendly staff. We would definitely stay here again.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Santa Fe Hotel
Puerto Escondido

Great location but the hotel was showing some wear and tear. The food and staff were great. The hotel had very unreliable internet which became frustrating (we never got it in our room, we had better luck in the restaurant).

Authenticity & Character
Location
Across from the beach!
Staff
Very friendly and helpful.
Cleanliness & Comfort
Internet. Need to improve reliability of internet in the rooms. The room was looking a little worn out.
Activity Reviews
Artistic tour of Oaxaca
Oaxaca

Loved it, small group, great way to experience the block print art of Oaxaca and it was great to meet some artists. The chocolate tasting was a nice surprise and a great way to break up the walk.

Quality of Experience
Guides, Drivers and Staff
Transport
This is a walking tour. Be prepared to walk!
Gastronomic Indigenous Roots
Oaxaca

Amazing meal! Quite a treat, beautiful presentation and delicious food.

Quality of Experience
Food
Guides, Drivers and Staff
Local specialist: Leslie Pérez

we were very happy with how smoothly everythi...
Mexico | Mar 7 - Mar 15, 2022

D
Dick R.
Okolona, KY | Reviewed on May 09, 2022

we were very happy with how smoothly everything went. fair amount of moving us from place to place and all went perfectly . hotels were great and in wonderful locations. thanks to everyone involved read more

we were very happy with how smoothly everything went. fair amount of moving us from place to place and all went perfectly . hotels were great and in wonderful locations. thanks to everyone involved

Hotel Review
Zócalo Central
Mexico City
Local specialist: Jorge Reyna
Jorge
Jorge Reyna
Local specialist in Playa del Carmen | Reviewed on May 24, 2022

Hola Dick,
Thank you very much for such a nice review, I am very happy to know that the logistics of the trip lived up to your expectations and that both the destinations and the hotels were to your total satisfaction. We hope to have the pleasure of welcoming you again to Mexico.
Happy travels,
Jorge & Rutopía Team.

But Jennifer was not our local contact but ce...
Mexico | Mar 7 - Mar 16, 2022

Ruthellen
Ruthellen F.
Dumont, NJ | Reviewed on May 06, 2022

But Jennifer was not our local contact but certainly put together an excellent itinerary read more

But Jennifer was not our local contact but certainly put together an excellent itinerary

Hotel Review
Guayaba Inn
San Cristóbal de las Casas, Chiapas

Low key. Serene. Easy walk into town. Very close to Na Bloom museum. Great breakfast

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
History in Zinancantan and San Juan Chamula
San Cristobal de las Casas

Surreal. Unreal. Wish I could have taken a long long video. Will have to stay in my heD

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Jenniffer Celis
Jenniffer
Jenniffer Celis
Local specialist in Mexico | Reviewed on May 17, 2022

Thanks so much for your review, Ruthellen! We are pleased to know you enjoyed your holidays in Mexico : )

Enjoyed using Rutopia (Marisol and Melina) to...
Mexico | Dec 28 - Jan 3, 2023

K
Kris S.
Seaside, CA | Reviewed on Apr 24, 2022

Enjoyed using Rutopia (Marisol and Melina) to plan my trip to Mexico. Marisol helped me figure out the best options fand booked everything. Melina was my in country support. Rutopia (the company through Kim Kim) is great and would highly recommend it to anyone who wants to take the burden out of vacation planning. My son and I truly enjoyed the trip knowing everything was taken care of and we just had to have fun. Thanks! read more

Enjoyed using Rutopia (Marisol and Melina) to plan my trip to Mexico. Marisol helped me figure out the best options fand booked everything. Melina was my in country support. Rutopia (the company through Kim Kim) is great and would highly recommend it to anyone who wants to take the burden out of vacation planning. My son and I truly enjoyed the trip knowing everything was taken care of and we just had to have fun. Thanks!

Hotel Reviews
Hotel El Moro
Puerto Morelos, Quintana Roo

We went with this hotel as we were only staying a night and wanted quick access to the snorkeling at Puerto Morales. It's a small homey hotel. It's not fancy but the staff is great and had a good feel to it.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Holbox By Xaloc
Isla Holbox
Activity Reviews
Snorkeling in the beautiful marine park of Puerto Morelos
Mexico

Really enjoyed the company and the guides. Being an avid snorkeling, I would have liked knowing ahead of time that you are required to wear a life jacket while snorkeling. I understand it is to protect the coral but for me, I would have liked to know about it to determine if I would have chosen to snorkel somewhere else.

Quality of Experience
Guides, Drivers and Staff
Transport
Coba and the sacred Mayan roads.
Mexico

Manual is an amazing personable guide. Both him and his son were just really nice and helpful. My son and I really enjoyed biking through the ruins.

Quality of Experience
Guides, Drivers and Staff
Float in the Muyil Sian Ka´an Biosphere Reserve
Mexico

I really enjoyed this adventure. Eddie the guide was just great.

Quality of Experience
Guides, Drivers and Staff
Transport
Too many stops to pick up others. It was supposed to be a 7 hour trip and it was 10hours. The transportation was just too long and too many pick ups.
Local specialist: Karen Quintero

Great vacation and unforgettable memories of Mexico
Mexico | Mar 26 - Apr 9, 2022

Rafael
Rafael C.
Austria | Reviewed on Apr 16, 2022

We had several different guides.
Most memorable was Enrique and his walking and biking tour in Teotihuacan.
Nicolas and the food tour including Mezcal tasting in Mexico City.
Manuel in Chichen Itza and Vincente and Cesar in Tulum and Cenote.
Also very memorable was Rio Secreto.

Overall it was an amazing vacation which had everything, culture, history, food, nature and relaxation. And thanks to the organisation and our provided local contact Melina we hadn't had to worry about anything, so we... read more

We had several different guides.
Most memorable was Enrique and his walking and biking tour in Teotihuacan.
Nicolas and the food tour including Mezcal tasting in Mexico City.
Manuel in Chichen Itza and Vincente and Cesar in Tulum and Cenote.
Also very memorable was Rio Secreto.

Overall it was an amazing vacation which had everything, culture, history, food, nature and relaxation. And thanks to the organisation and our provided local contact Melina we hadn't had to worry about anything, so we were able to enjoy every secong of our vacation and trip.

Hotel Reviews
Hacienda Merida VIP
Mérida

Great stay, beautiful old colonial building

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hampton Inn & Suites Mexico City
Mexico City
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Courtyard By Marriott Cancun Airport
Cancun
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Biking in Teotihuacan, "The City of the Gods"
Mexico City
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Spirits of Mexico: Pulque, Mezcal, & Tequila
Mexico City

Great experience but more a food tour than a pure mezcal tequila pulque tasting tour

Quality of Experience
Guides, Drivers and Staff
Nicolas was so passionate about mexican food culture. It was like eating and drinking with a good friend
Transport
History, Culture & Gastronomy in Mexico City
Mexico City
Quality of Experience
Guides, Drivers and Staff
A journey through the history of Chapultepec.
Mexico City
Quality of Experience
Guides, Drivers and Staff
Transport
Coyoacán and Xochimilco including Frida Kahlo museum
Mexico City
Quality of Experience
Guides, Drivers and Staff
Transport
City Tour of Merida: The White City
Mérida

Was not really a walking tour, rather a driving tour which was better due to the heat and humidity

Quality of Experience
Guides, Drivers and Staff
Transport
Explore the wilderness of Celestún
Mexico
Quality of Experience
Guides, Drivers and Staff
Transport
Visit Chichén Itzá, Wonder of the Maya World
Mexico
Quality of Experience
Guides, Drivers and Staff
Transport
Immerse Yourself in the Peaceful Yokdzonot Cenote
Mexico
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Río Secreto: The Mayan Underworld
Mexico
Quality of Experience
Guides, Drivers and Staff
Snorkeling in the beautiful marine park of Puerto Morelos
Mexico
Quality of Experience
Guides, Drivers and Staff
Visit the Archaeological site of Tulum and snorkeling in Gran Cenote
Mexico
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Jenniffer Celis

Awesome trip to Mexico
Mexico | Mar 26 - Apr 9, 2022

Theresa
Theresa E.
Austria | Reviewed on Apr 16, 2022

Melina, our local contact was very nice and always available for our needs. All our guided tours were well selected, punctual and unforgetable. read more

Melina, our local contact was very nice and always available for our needs. All our guided tours were well selected, punctual and unforgetable.

Hotel Reviews
Hampton Inn & Suites Mexico City
Mexico City

Room had no Window. Hotel is quite old. Poor breakfast Buffet.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Courtyard By Marriott Cancun Airport
Cancun

Very nice hotel for an airport hotel. Great breakfast, nice Pool area!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hacienda Merida VIP
Mérida

Very nice hotel, lovely people. We had some problems with the mosquitos there, but apart from that: great experience. Amazing breakfast (but a la carte!)

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Spirits of Mexico: Pulque, Mezcal, & Tequila
Mexico City

We really enjoyed this tour, eventhough it was more a tacos tasting tour (not as stated in the title). Which was fine by us, but we shouldnt have eaten before it, if we would have known. Our guide, Nico was excellent. It felt like going for authentic dinner with a good friend.

Quality of Experience
Guides, Drivers and Staff
Transport
Snorkeling in the beautiful marine park of Puerto Morelos
Mexico

We felt kind of lost in this Tour. Our guides were nice people but we didnt get any Information about what is going to happen, what we are going to see. Quite stressful experience - had so swim right after our guide, heavy waves.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Jenniffer Celis

A perfect trip to Mexico
Mexico | Apr 2 - Apr 8, 2022

Elena
Elena R.
United Kingdom | Reviewed on Apr 11, 2022

Tom and I knew we wanted to go to Mexico. We knew we wanted a little bit of culture, some wildlife, and maybe a splash in the ocean. That's it.

With the vague and minimal information we gave them, Jorge and KimKim were able to put together a perfect trip for us. We had a flawless itinerary. It's so clear that KimKim really cares about the communities (animals and humans) in Mexico. Everything we did and everywhere we stayed felt like they were helping us experience Mexico as authentically... read more

Tom and I knew we wanted to go to Mexico. We knew we wanted a little bit of culture, some wildlife, and maybe a splash in the ocean. That's it.

With the vague and minimal information we gave them, Jorge and KimKim were able to put together a perfect trip for us. We had a flawless itinerary. It's so clear that KimKim really cares about the communities (animals and humans) in Mexico. Everything we did and everywhere we stayed felt like they were helping us experience Mexico as authentically and respectfully as possible.

It's almost impossible to pick a highlight, but top of the list has to be the day we shared with Enrique, a Mayan host who was unbelievably generous with us. He shared the community gardens, including history and background about the families that live in Nuevo Durango and other nearby communities. He showed us the neighborhood cenotes, Punta Laguna, Uma Nojoch Keej (a wildlife reserve), and more. We picked and prepared the plants as Enrique and his wife Blanca showed us the best way to cook them (and rescued us when we were pricked by the nopales!). We saw howler monkeys and spider monkeys in the wild which was very cool.

That had to be the very best day, but every day was amazing. Sian Ka'an reserve was lovely, the Mayan ruins were spectacular, the snorkeling in Puerto Morelos was fabulous, the bicycle cenote tour was jaw-droppingly gorgeous. I'm waxing superlative but it really all was like a dream.

Beyond the activities, the scheduling and pace were perfect for us. We felt like we really made the most of our six days, but with enough downtime to explore and enjoy at our leisure. From picking up our car at the airport to finding our accommodation, the logistics were very smooth at every interaction. Special shoutout to Melina who pretty much instantly helped us when we had any questions about the trip.

We've never used a travel planning service like this before. But after this trip, we'll never go back to the old way!

Local specialist: Jorge Reyna

Review of our trip to MexicoMexico City
Mexico | Dec 15 - Dec 24, 2021

L
Lisa C.
Centreville, VA | Reviewed on Jan 08, 2022

Review of our trip to Mexico

Mexico City
*******************
We found everything to be well organized.
Our guide Demi was very knowledgeable, flexible, helpful and polite.
The hotel was clean, staff was attentive and the location was conveniently, centrally located.
We appreciated the option to have private transfers to all our destinations.

Puerto Morelos
***********************
The place was beautiful! It was exactly what we were looking for: a lovely little town away from the big... read more

Review of our trip to Mexico

Mexico City
*******************
We found everything to be well organized.
Our guide Demi was very knowledgeable, flexible, helpful and polite.
The hotel was clean, staff was attentive and the location was conveniently, centrally located.
We appreciated the option to have private transfers to all our destinations.

Puerto Morelos
***********************
The place was beautiful! It was exactly what we were looking for: a lovely little town away from the big resorts! We thank Jorge for understanding our preference!
The hotel was gorgeous – however we have a few remarks:
- Staff tries to sell you a timeshare or purchase when you arrive. We did not appreciate this as we were tired from our travel.
- There is a problem with insufficient beach lounges and umbrellas.
- The hotel would be more environmentally friendly if it offered water bottle refill stations. Instead there were only water plastic bottles and no recycling bins.

Overall our trip was great, and we are very satisfied!

Hotel Review
The Fives Oceanfront
Quintana Roo

An amazing place. The premises are stunningly beautiful. The beach is kept very clean and the ocean is gorgeous! Only two things need some attention: - the staff at the resort tries to sell you a time share -there seems to be a major problem with insufficient beach chairs and umbrellas - they promote water plastic bottles, and it would be great if they could install a water bottle refill station

Tips for future travelers

Yes. Stay firm when hotel staff tries to book you for a presentation to sell you time shares. Unless you are truly interested in making such an investment, you'd better find some good excuses and get out of it...

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Mexico City Walking Tour
Mexico City

Our guide Demi was very well prepared and informative.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Jorge Reyna
Jorge
Jorge Reyna
Local specialist in Playa del Carmen | Reviewed on Jan 14, 2022

Hola Lisa! Thank you so much for such a nice and kind review. It gives us great pleasure to know that you enjoyed this beautiful country and that you liked the selection of destinations, guides, and activities we chose for you. We also thank you for your feedback about the hotel in Puerto Morelos, part of our mission is to reduce the environmental impact through our travels so we will follow up and continue to promote training with our different allies. You are always welcome in Mexico and we hope to see you again very soon.

Happy travels,

Jorge & Rutopia team.

Tulum and Holbox
Mexico | Nov 28 - Dec 4, 2021

Tim
Tim Z.
Ellicott City, MD | Reviewed on Dec 26, 2021

Overall, our Mexico trip was amazing and I was very happy with our accommodations and planned activities. All of our guides were great, but a special shout-out to our guide Manuel who took us through the Sian Ka'an Biosphere Reserve. He went way above and beyond and his passion for his work really showed. Other highlights of the trip were Chichen Itza, a cooking class in Tulum, and everything about Holbox Island. Our local assistant, Leslie Perez was very responsive and helpful. We did have a... read more

Overall, our Mexico trip was amazing and I was very happy with our accommodations and planned activities. All of our guides were great, but a special shout-out to our guide Manuel who took us through the Sian Ka'an Biosphere Reserve. He went way above and beyond and his passion for his work really showed. Other highlights of the trip were Chichen Itza, a cooking class in Tulum, and everything about Holbox Island. Our local assistant, Leslie Perez was very responsive and helpful. We did have a couple of misfires on our transportation, almost missing our ferry to Holbox Island, and our airport return driver showing up 6 hours early, then leaving. We had to hire a local taxi to make our flight and it was a little sketchy but we made it. Otherwise the planning, tours, and service were stellar. Looking forward to our trip to Italy in a few months!

Local specialist: Jorge Reyna
Jorge
Jorge Reyna
Local specialist in Playa del Carmen | Reviewed on Dec 27, 2021

Dear Tim, thank you very much for your kind words. We are very happy to know that you enjoyed your trip and that you liked the hotels I selected for you. We are very sorry for the inconvenience of your transfer, thank you for accepting the refund and it will definitely not happen again. Best wishes for next year and I am sure you will enjoy your trip to Italy very much. We hope to have you again soon in Mexico.
Jorge & Rutopia team.

Our 5 days tour package to the Mexico City wa...
Mexico | Nov 24 - Nov 28, 2021

P
Prakash S.
Live Oak, TX | Reviewed on Dec 11, 2021

Our 5 days tour package to the Mexico City was put together by KimKim's team. Leslie from Rutopia, a travel specialist, helped put together this package. She was in close contact with me throughout this process until the package was finalized. We never had been to the Mexico City before, so wondering how the package would be prior to our travel.

We were picked up from the airport by a private driver to our hotel Sofitel located at Reforma, which is indeed a beautiful luxury hotel. Our tour... read more

Our 5 days tour package to the Mexico City was put together by KimKim's team. Leslie from Rutopia, a travel specialist, helped put together this package. She was in close contact with me throughout this process until the package was finalized. We never had been to the Mexico City before, so wondering how the package would be prior to our travel.

We were picked up from the airport by a private driver to our hotel Sofitel located at Reforma, which is indeed a beautiful luxury hotel. Our tour began from the 2nd day. We were picked up by our personal guide Pablo every morning at 9 am. Besides his amicable personality, Pablo speaks English very well, and is highly knowledgeable about culture, archeological and architecture Mexico throughout its rise and fall of history.

We returned back to US with full of memories to be cherished in our lives. We are very happy with Kimkim's service.

Local specialist: Leslie Pérez

It was OK
Mexico | Nov 9 - Nov 13, 2021

T
TAS K.
Canada | Reviewed on Nov 18, 2021

The trip overall was good but not the greatest. There were so many things we missed doing and other things that we struggled with. To start with, the hotels we were booked at were not what you would expect out of a vacation. Our first hotel had cold water and was smelly in an awful way. Our last hotel was good but the water was cold and salty. I ended up being itchy and my legs had a ton of rashes I am curing until now. Additionally, we were not told about the fees we need to pay to our... read more

The trip overall was good but not the greatest. There were so many things we missed doing and other things that we struggled with. To start with, the hotels we were booked at were not what you would expect out of a vacation. Our first hotel had cold water and was smelly in an awful way. Our last hotel was good but the water was cold and salty. I ended up being itchy and my legs had a ton of rashes I am curing until now. Additionally, we were not told about the fees we need to pay to our second hotel. We were not advised of the ATV tours, zip lines, horseback riding, Xcart or the major shopping centers in cancun which we had to extend our holidays for. We have asked for adventure but ended up in Tulum with nothing to do there. We were booked with a local tour guide in Coba who talked non stop about history in extremely hot weather instead of actually doing sth we enjoy. In our 2nd hotel, we missed out on having breakfast because the trip plan timings were incorrect.

On.our 5th day we were told by locals about all the things we are missing out on. which we had to extend our stay for an additional 2 days and pay extra money on activities we actually enjoy.

Off to the good, we loved the snorkeling activity in Puerto morales and the night life and beach walks in Playa de Carmen. They were amazing. The breakfast in the first and last hotel was amazing. We loved it. We loved the gesture in the last hotel when the company offered us a cake and flowers

Overall, we enjoyed it, but after being to and knowing Mexico, we deeply believe the plan could have been way better than this.

Local specialist: Leslie Pérez

This was my second trip organised via KimKim....
Mexico | Nov 3 - Nov 7, 2020

M
Matthew W.
United Kingdom | Reviewed on Jul 29, 2021

This was my second trip organised via KimKim. Again, I cannot fault the service. Always very responsive and helpful. Thank you so much for your help.

Local specialist: Vanessa Malafronte

We had an amazing honeymoon thanks to kimkim ...
Mexico | Jul 11 - Jul 20, 2021

G
Goktug G.
Turkey | Reviewed on Jul 23, 2021

We had an amazing honeymoon thanks to kimkim & Jorge.

Initially I had just contacted them to get some ideas about my trip, but I ended up booking our trip to Mexico with kimkim, after a lot of back-and-forth planning with Jorge. We wanted to visit and see both cultural/historical/gastronomical/vacation places in Mexico and our trip made that happen.

Our hotels were excellent. Our drivers and guides were always on time. The activities were fun and informative. Couldn't ask for more. We did... read more

We had an amazing honeymoon thanks to kimkim & Jorge.

Initially I had just contacted them to get some ideas about my trip, but I ended up booking our trip to Mexico with kimkim, after a lot of back-and-forth planning with Jorge. We wanted to visit and see both cultural/historical/gastronomical/vacation places in Mexico and our trip made that happen.

Our hotels were excellent. Our drivers and guides were always on time. The activities were fun and informative. Couldn't ask for more. We did not encounter any problems, we did not have to pay any extra money for an activity either. Everything went perfectly well.

Special thanks to Angel who was our guide in Merida and Chichen Itza.

Local specialist: Jorge Reyna
Jorge
Jorge Reyna
Local specialist in Playa del Carmen | Reviewed on Jul 23, 2021

Dear Goktug,
Thank you so much for your kind words, I'm very happy to hear that you had a wonderful honeymoon here with us in this beautiful country! I'll be sure to pass your comments on to the guides. I hope we can be in contact again! Mexico will always welcome you :)
Happy Travels,
Jorge & Rutopía Team

A dream vacation in México
Mexico | Jul 2 - Jul 9, 2021

Jazmin
Jazmin D.
Rochester, NY | Reviewed on Jul 10, 2021

My husband and I had the best vacation of our lives while visiting Oaxaca, Mérida, Valladolid and Puerto Morelos in México. Vanessa helped us tailor the trip and then Marisol coordinated the final details. Anita, from Rutopía, was always responsive to our questions and concerns while we were in México.

In Oaxaca, Alex, our guide from Etnoturismo, made sure we fell in love with that city. And we did indeed. The colors, the food, the people are just amazing and have a special place in our... read more

My husband and I had the best vacation of our lives while visiting Oaxaca, Mérida, Valladolid and Puerto Morelos in México. Vanessa helped us tailor the trip and then Marisol coordinated the final details. Anita, from Rutopía, was always responsive to our questions and concerns while we were in México.

In Oaxaca, Alex, our guide from Etnoturismo, made sure we fell in love with that city. And we did indeed. The colors, the food, the people are just amazing and have a special place in our hearts. The guide we got for Chichén Itzá, Juan, was very knowledgable and took great photos of us.

The hotels chosen by our local specialists were breathtaking. We wouldn't have been able to plan such a wonderful vacation without their help.

Muchas gracias!

Local specialist: Vanessa Malafronte

Cancun Vacation
Mexico | Feb 16 - Feb 21, 2020

N
Nicholas N.
Tremont, IL | Reviewed on Feb 24, 2020

Melina and Sibila were excellent. They answered all my questions promptly and spent time with me to plan out activities. Melina was also very responsive during the week while I was on vacation as we made some adjustments to the itinerary. Overall, I was very satisfied.

Local specialist: Sibila Andrade
Sibila
Sibila Andrade
Local specialist in Playa del Carmen | Reviewed on Feb 27, 2020

Hello Nicholas!

We are very pleased to know you and your family enjoyed your stay in Playa del Carmen. Sibila and the Totonal team enjoyed to arrange every detail for your trip and Melina always likes to care about our clients and make sure they are fine and enjoying their holidays.

Thank you so much for choosing us and we look forward to share more of Mexico in the future!

The Mexican Eco company, Totonal, that Kim K...
Mexico | Jan 8 - Jan 17, 2020

C
Catherine T.
Canada | Reviewed on Jan 19, 2020

The Mexican Eco company, Totonal, that Kim Kim uses in México is excellent. As a solo female traveller, I was very pleased with the custom itinerary planned for me by Sibila. All of my requests were fulfilled, from urban tours and decent, clean hotels in CDMX to horseback riding, hikes and cooking lessons in beautiful Guanajuato. All drivers and guides were professional , knowledgable and arrived on time. I was very reassured by Melina from Totonal, a warm and and very diligent... read more

The Mexican Eco company, Totonal, that Kim Kim uses in México is excellent. As a solo female traveller, I was very pleased with the custom itinerary planned for me by Sibila. All of my requests were fulfilled, from urban tours and decent, clean hotels in CDMX to horseback riding, hikes and cooking lessons in beautiful Guanajuato. All drivers and guides were professional , knowledgable and arrived on time. I was very reassured by Melina from Totonal, a warm and and very diligent person who checked in with me every step of the way both before my trip and during my days in Colonial Mexico. I heartily recommend this company as a reliable source for trip planning in Mexico.

Local specialist: Sibila Andrade
Sibila
Sibila Andrade
Local specialist in Playa del Carmen | Reviewed on Feb 10, 2020

Hello Catherine!
Thank you so much for this lovely review and letting us know you loved your trip to Mexico! We enjoyed creating your trip and being in touch with every supplier, being sure everything was running smooth and nice during your holidays. Melina was pleased of being in touch with you, checking you were having an amazing time ; )
We really appreciate your comments and we'll be delighted to arrange your next holidays in Mexico!

The Totonal team.

Super easy way to plan a great trip
Mexico | Dec 21 - Jan 2, 2020

Richard
Richard G.
Mexico | Reviewed on Jan 17, 2020

Jorge and Melina did a great job and I was very happy with my trip. On very short notice during the high season, Jorge put together a perfect itinerary. I hate to plan and Jorge took all the work out of it. He put together a good balance of the big, can’t miss sites and activities that were a little more off the beaten track. Jorge helpfully worked with me to adjust the itinerary to meet my interests, and in hindsight, I only wish I had gotten more involved. Every tour they arranged was fun... read more

Jorge and Melina did a great job and I was very happy with my trip. On very short notice during the high season, Jorge put together a perfect itinerary. I hate to plan and Jorge took all the work out of it. He put together a good balance of the big, can’t miss sites and activities that were a little more off the beaten track. Jorge helpfully worked with me to adjust the itinerary to meet my interests, and in hindsight, I only wish I had gotten more involved. Every tour they arranged was fun and worthwhile with knowledgeable and professional guides and comfortable transportation. During my travels, Melina kept close tabs on me to make sure things were going smoothly. The few times I sent her a message, she quickly responded and she would check in on me every couple days when I hadn’t been in touch.

Local specialist: Jorge Reyna
Jorge
Jorge Reyna
Local specialist in Playa del Carmen | Reviewed on Jan 20, 2020

Hola Rick!!!

Thank you so much for your review! I'm glad we were able to give you a great trip and get it organized in a short time frame! It was great to have you in Mexico and I hope you will come back soon!!

Happy Travels,

Jorge & Totonal Team

Mayan Site Tour in Yucatan Penninsula
Mexico | Dec 26 - Jan 3, 2020

Sue
Sue G.
San Marcos, CA | Reviewed on Jan 12, 2020

Totonal Viajes (KimKim's Mexican partner for this tour) did an outstanding job with the arrangement and execution of a 9 day tour of Mayan sites in the Yucatan peninsula. We provided Totonal with the general parameters of the trip we wanted and they suggested an itinerary. After our approval, they set up the hotels, transportation within Mexico, and site tours. The hotels were good quality, and all of the drivers and tour guides showed up on time. We were very impressed with the quality of... read more

Totonal Viajes (KimKim's Mexican partner for this tour) did an outstanding job with the arrangement and execution of a 9 day tour of Mayan sites in the Yucatan peninsula. We provided Totonal with the general parameters of the trip we wanted and they suggested an itinerary. After our approval, they set up the hotels, transportation within Mexico, and site tours. The hotels were good quality, and all of the drivers and tour guides showed up on time. We were very impressed with the quality of the tour guides and learned a lot on the trip. Jorge handled setting up the itinerary, and Melina handled the execution of the trip and was readily available via WhatsApp throughout the trip for any questions or issues. Melina was particularly helpful in changing our transportation arrangements to the airport at the last minute per our request. I would recommend KimKim/Totonal Viajes and would use them again for future trips.

Local specialist: Jorge Reyna
Jorge
Jorge Reyna
Local specialist in Playa del Carmen | Reviewed on Jan 12, 2020

Hola Sue,
Thank you so much for your nice words, I’m so glad to hear that you enjoyed your time in Mexico, and even more glad to hear such wonderful things about your driver and guides. We like to think we have the best around, so it’s always nice to hear when our travelers agree with us.  I will be more than happy to work again with you for a future trip to our beautiful country!
Happy Travels,
Jorge & Totonal Team

Our Greece experience was amazing.
Mexico | Dec 29 - Jan 3, 2020

K
Kevin B.
Columbus, OH | Reviewed on Jan 05, 2020

Our Greece experience was amazing. Our Mexico experience with KimKim was disappointing at best!

We paid $10k for our second KimKim tour. Greece as stated early was amazing. Mexico was an embarrassment for KimKim and a bad experience for our family.

The agent planned a terrible hotel for a family. We were subjected to two full days and nights (6 am) of night club music blasting our room. We were Blamed for shortcomings by transport company and the agent planned nice experiences at the furthest points from our hotel.

Local specialist: Sibila Andrade
Sibila
Sibila Andrade
Local specialist in Playa del Carmen | Reviewed on Jan 17, 2020

Hello Kevin,

Thank you for taking some time for this feedback. As we mentioned before, we are very, very sorry for the experience you and your family had in this trip. We were not advised that these parties were taking place, otherwise, we would take it in consideration. The natural places you visited (like the cenotes and the underground river system) were chosen due to their natural beauty and many other advantages -such as not having crowds- and the distances -just one hour drive- worth... read more

Hello Kevin,

Thank you for taking some time for this feedback. As we mentioned before, we are very, very sorry for the experience you and your family had in this trip. We were not advised that these parties were taking place, otherwise, we would take it in consideration. The natural places you visited (like the cenotes and the underground river system) were chosen due to their natural beauty and many other advantages -such as not having crowds- and the distances -just one hour drive- worth this part.

As we explained to you when you were in Tulum, we always do our best and check every detail for our clients, but in high season is hard to find a place without too many people. We really did everything in our hands to make you feel confortable.

Once again, we are sorry for the inconveniences; therefor, we are working in the process of giving you a compensation and we hope you’ll have more trips to Mexico in the future.

Mexico City, Morelia and Monarchs!
Mexico | Dec 4 - Dec 14, 2019

S
Suzanne N.
Austin, TX | Reviewed on Dec 26, 2019

Both Sibila and Melina with Totonal were very helpful in putting together an excellent trip based on our interests. Aldo Flores picked us promptly at the airport, making the transition to the hotel very easy! Our tour of three interesting architectural sites in Mexico City one day with Pablo Yuichi gave us an opportunity to see various parts of the city, and eat a delicious lunch in the market of Coyoacan. Pablo is a wealth of information on many topics, and an excellent driver in heavy,... read more

Both Sibila and Melina with Totonal were very helpful in putting together an excellent trip based on our interests. Aldo Flores picked us promptly at the airport, making the transition to the hotel very easy! Our tour of three interesting architectural sites in Mexico City one day with Pablo Yuichi gave us an opportunity to see various parts of the city, and eat a delicious lunch in the market of Coyoacan. Pablo is a wealth of information on many topics, and an excellent driver in heavy, big city traffic. On another day in Mexico City, our food tour included a delicious chef prepared lunch in a private home in the Condesa neighborhood and a visit to the gourmet market in the Roma neighborhood. The hospitality of the chef, Rodrigo Llanes, made for a very fun, unique experience. Leaving Mexico City, our transportation to the bus station was provided by Josue, who made sure we arrived in plenty of time to board our bus to Morelia. Our driver in Morelia, Jesus Lopez, was so friendly and resourceful. He smoothed out several small issues for us and made our car trip to see the incredible Monarch migration in the Santuario de la Sierra Chincua very comfortable. After several days of Spanish classes in Morelia, he was more than willing to let us practice with him!

It was such a fun trip and such a pleasure to meet some of the people who made it possible!
Suzanne Napier

Local specialist: Sibila Andrade
Sibila
Sibila Andrade
Local specialist in Playa del Carmen | Reviewed on Dec 26, 2019

Hola estimados Suzanne, Flo and Tom!

We are very happy that we have had the chance to make your experience in Mexico joyful, all the team wishes you the best and we hope to see you soon for a new adventure in our loved country.

We wish you a Merry Christmas and a lovely night today.

Ha sido un placer poder servirles, un abrazo calido y los mejores deseos!

Warm regards,
Sibila and Totonal Team

See beautiful architecture and Mayan culture
Mexico | Sep 17 - Sep 25, 2019

E
Elizabeth K.
San Francisco, CA | Reviewed on Sep 26, 2019

The team is very responsive and really listen to your requirement and tried to accommodate your demand . The response time is quick . When arrived in Mexico , the responsible person kept close contact to ensure things are on the correct track . The itinerary planned just fit our requirement .
It had included both the colorful culture and history of the country . Even with a last minute request to book a restaurant , the agent is willing and try her best to arrange for us ,

Local specialist: Jorge Reyna
Jorge
Jorge Reyna
Local specialist in Playa del Carmen | Reviewed on Sep 27, 2019

Dear Elizabeth
Thank you for your comments! We are glad that you had a great time with all our guides, and that you could discover the beautify of Mexico with them. It was our pleasure helping you with the design of this wonderful itinerary, and we totally believe that having a person taking care of you during your trip makes the difference! Thank you for trusting us for this trip and you are welcome back at any time!
Happy travels,
Jorge & Totonal Viajes Team

Mexico2019 Rev1
Mexico | Jul 20 - Aug 6, 2019

A
Alan S.
Castro Valley, CA | Reviewed on Aug 14, 2019

Our family of four just completed an extraordinary 16-day trip through Mexico, which included stops in Mexico City, San Miguel de Allende, Guanajuato, Tulum, Valladolid, and Holbox Island. This was a truly unforgettable trip. KimKim connected us with Mexico experts, Sibila and Jorge, from Totonal Viajes and they took care of all the details; planning our itinerary, transportation, and activities. From day one, they asked about us to learn how we like to travel, where we wanted to visit, and... read more

Our family of four just completed an extraordinary 16-day trip through Mexico, which included stops in Mexico City, San Miguel de Allende, Guanajuato, Tulum, Valladolid, and Holbox Island. This was a truly unforgettable trip. KimKim connected us with Mexico experts, Sibila and Jorge, from Totonal Viajes and they took care of all the details; planning our itinerary, transportation, and activities. From day one, they asked about us to learn how we like to travel, where we wanted to visit, and what we were interested in doing. The trip was perfectly coordinated. Our transportation and guides were all punctual, professional, and great to work with. It is clear that the staff at Totonal have experience and knowledge which they are passionate about sharing so that their clients have a truly wonderful time in Mexico. Every guide we had was well informed on their particular area and subject matter, as well as being friendly and accommodating when necessary.

Melina oversaw our day to day operations, and was available day or night any time we had a question or concern. She was an invaluable resource, and her response time was always super quick! In Mexico City, Pablo capably led us around the city, avoiding crowds and heavy traffic, sharing with us his knowledge of art, history, and the Aztec ruins in the surrounding areas. He was our driver on longer journeys to Queretaro and San Miguel de Allende, and he became like a member of the family after our time together.

Outside of San Miguel de Allende, we had the amazing opportunity to cook with Rosana at her home and restaurant, which is also a museum of prehispanic astronomy. It was an unforgettable day with Rosana, her husband, and her helper Lola- and I would highly encourage anyone with a love of history and the culinary arts to check it out!

Our guide for the day in Guanajuato was Antonio, and he deftly led us on a walking tour of this fabulous city, painting a vivid picture of its history and current status as one of the world’s great silver mining regions. As a lifelong resident of Guanajuato and a former mining engineer himself, Antonio had a wealth of personal knowledge and experience to share with us, and was a true gentleman and pleasure to converse with. From Guanajuato we flew to Cancun and began our time in the Yucatan in Tulum. Our guide, Pepe, showed us the wonders of the Sian Ka’an reserve. As an avid and prolific diver, his knowledge of the history and flora and fauna of the area were unparalleled. We followed him into the jungle to watch a skilled ‘chiclero’ extract latex from a tree using the same method as his father and grandfather before him. Unforgettable!

I also must thank our local contact in Playa del Carmen, Teresa. She accompanied us in person to ensure we had no difficulties at the car rental office, and she was there at the culmination of our journey to see us off at the airport and facilitate a smooth departure. She was kind and wonderful, and always just a message away if we needed anything at all during our time in the Yucatan.

In summary, we are thrilled with KimKim’s services. Like most people, our time and resources for travel are limited, and KimKIm succeeded at providing us with a unique and personal curated experience. It means so much that KimKim was able to assist us with crafting such a memorable, meaningful, and seamless trip. I am already dreaming of the next adventure… and when we are ready for that journey, I will be reaching out to KimKim again to help us with the logistics!

Thank you,
Jessica and Alan

Local specialist: Sibila Andrade
Sibila
Sibila Andrade
Local specialist in Playa del Carmen | Reviewed on Aug 26, 2019

Dear Alan,

Thank you so much for your wonderful review, you have no idea how happy I am that you had a good time after your long journey through my beautiful Mexico. It's already obvious to me that all our providers will be very happy to hear about your story which encourages us to keep our services always on top! We are so looking forward to having you back in Mexico! Until then, we wish you all the best!

Sibila & Totonal Team.

Mexico
Mexico | May 24 - Jun 2, 2019

S
Sarah O.
Jacksonville Beach, FL | Reviewed on Jun 05, 2019

This was a tremendous trip! I can’t say enough about the entire team. From the very first step, Sibila was knowledgeable, friendly and more then helpful throughout the pre-planning pre-booking phase. She helped coordinate a trip that exceeded every expectation. She responded immediately to every question, and concern that I had. The trip was planned expertly and we were able to see and do things that we will remember for a lifetime. We had local guides that spoke impeccable English, and... read more

This was a tremendous trip! I can’t say enough about the entire team. From the very first step, Sibila was knowledgeable, friendly and more then helpful throughout the pre-planning pre-booking phase. She helped coordinate a trip that exceeded every expectation. She responded immediately to every question, and concern that I had. The trip was planned expertly and we were able to see and do things that we will remember for a lifetime. We had local guides that spoke impeccable English, and had the historical knowledge of a college professor; Anna, Paola, Fidel, Gilberto, Manuel...all amazing . We were more than impressed. Our local representative, Melina called and texted me immediately upon arrival, and she too was available and responsive at all times. We had a wonderful driver: Javier, who went above and beyond each time he drove us, and was truly a joy. We can’t wait to go back to Mexico, and will definitely be using Kim Kim for our next journey. Muchas Gracias todos!!!

Local specialist: Sibila Andrade
Sibila
Sibila Andrade
Local specialist in Playa del Carmen | Reviewed on Jun 08, 2019

Thank you, Sarah, for your kind words. We appreciate them a lot and are all very happy that you enjoyed your trip so much. It has been our pleasure planning and accompanying your stay in Mexico. Thank you for trusting Kimkim and Totonal Viajes. We are happy to welcome you back whenever you are ready to discover more of our wonderful country. Hasta luego! :)
Sunny regards from Mexico,
Sibila and the entire Totonal team

Mexico - food tour in colonial towns and Oaxaca
Mexico | Mar 30 - Apr 7, 2019

Simone
Simone B.
Brooklyn, NY | Reviewed on Apr 08, 2019

Wonderful trip to Mexico visiting Mexico City, Puebla and Oaxaca. Perfectly organised by Jorge who arranged a fantastic itinerary based around Mexican gastronomy. Lovely hotels, excellent guides and everything worked very smoothly. Highly recommend Jorge to plan a memorable holiday in Mexico!

Local specialist: Jorge Reyna
Jorge
Jorge Reyna
Local specialist in Playa del Carmen | Reviewed on Apr 26, 2019

Hola Simone,

Thank you very much for your review and your kind words =) I am so happy to read that you had such a great time enjoying some of the region’s most important and beautiful historic sites. I enjoyed a lot planning this trip for you and your parents and I hope you will come back soon =)

Happy travels,

Jorge & Totonal Team

tours
Mexico | Feb 7 - Feb 7, 2019

T
tom f.
New Berlin, WI | Reviewed on Feb 09, 2019

Our Ednza tour with Juan was great,he was very informative,friendly,and went out of his way to take lots of group pictures for us too!...It was beautiful, and I would defiantly recommend this guided tour....Great Job!!!! Tom

Local specialist: Jorge Reyna
Jorge
Jorge Reyna
Local specialist in Playa del Carmen | Reviewed on Feb 14, 2019

Hola Tom!!!
Thank you very much for traveling with us! We hope you enjoyed your tour to Edzná! Hope to see you soon again to enjoy this beautiful country.

Jorge & Totonal Team

Teotihuacan - Mexico City - Basilica of our lady of Guadalupe
Mexico | Jan 29 - Feb 1, 2019

DINA
DINA M.
Croatia | Reviewed on Feb 03, 2019

Jorge organised the trip for us, and Demi was our guide for the Mexico City. First day we decided to go to the Teotihuacan and Basilica de Santa Maria de Guadalupe and on the second day wandering in the city. We liked pyramids in Teotihuacan the most. Demi explained everything and also he knows english so that was a bonus. Even we got stucked in the traffic jam Our driver Eric and guide Demi were very calm and easy going. Would recommend them also to the others!

Best regards,
Dina

Local specialist: Jorge Reyna
Jorge
Jorge Reyna
Local specialist in Playa del Carmen | Reviewed on Feb 10, 2019

Hola Dina,

Thank you very much for your nice comments, I am so glad that you enjoyed your trip, It was a pleasure to help you organize a nice experience and I hope you come back soon to Mexico!!!

Happy Travels,

Jorge & Totonal Team

Mexico in January
Mexico | Jan 4 - Jan 19, 2019

Pamela
Pamela C.
United Kingdom | Reviewed on Jan 27, 2019

We contacted Kimkim last year to arrange a locally organised trip. From the beginnin* excellent communication and we were put into contact with Jorge Reyna bested at Totonal. Jorge was fantastic. He listened to our requests whilst bringing his own experience of travelling in Mexico. Arrival in Me I o city was perfect; met on time and transferred to the lovely central zocalo central hotel. Pablo Yuichi was our guide and was very knowledgeable, very friendly and worked very hard to maximise... read more

We contacted Kimkim last year to arrange a locally organised trip. From the beginnin* excellent communication and we were put into contact with Jorge Reyna bested at Totonal. Jorge was fantastic. He listened to our requests whilst bringing his own experience of travelling in Mexico. Arrival in Me I o city was perfect; met on time and transferred to the lovely central zocalo central hotel. Pablo Yuichi was our guide and was very knowledgeable, very friendly and worked very hard to maximise our experience in Mexico City. Highly recommend Pablo and his charming father who drove us. We had a 3+ hour delay for our flight to Tuxtla but our driver was waiting despite the early hours of the morning and saw us safely into our hotel room. Pepe our guide was fabulous. We had a great trip along the Canon del Sumidero and Chiapa de Corsa. Our visit to the indiguviilages was fascinating. Still with Pepe an early but worthwhile journey to Agua Azal Waterfalls onto Palenque. Our next great guide Hector toook us along with other travellers to Yaxchilian and Bonampak sites. Fabulous. Onto the lovely walled city of Campeche, Terese, our final guide and driver was amazing. She took incredible care of us. Very professional helped me find the mexican cooking ingredients in particular the elusive dried epazote. Finally onto Isla Holbox. A fantastic, very well organised trip with great local guides who made this a truly memorable experience. One again thanks to Jorge.

Local specialist: Jorge Reyna
Jorge
Jorge Reyna
Local specialist in Playa del Carmen | Reviewed on Feb 10, 2019

Dear Pamela,
Thank you very much for your kind review. We are very happy to hear that you enjoyed your stay in Mexico! For sure, we will make that all your guides receive your greetings also. Having good guides really makes a difference, and therefore we work only with well-experienced driver-guides, who know how to show the very best of Mexico in a truly authentic way. Thanks for trusting us to design your trip and we hope to hear from you soon!

Happy Travels,

Jorge & Totonal Team

Mexico - Justine
Mexico | Jan 7 - Jan 18, 2019

Justine
Justine B.
Australia | Reviewed on Jan 23, 2019

Really enjoyed my trip with KimKim and would highly recommend.
Usually I would plan my own holidays and research everywhere, but with my Mexico trip I didn’t have this luxury. I trusted kimkim and they were fantastic. Not only did they plan me an awesome trip within my budget, but they were also available 24/7 for support which was really helpful!
Thanks so much to the team.

Local specialist: Laëtitia Coly

Family trip to Oaxaca
Mexico | Dec 23 - Jan 3, 2019

M
Mark B.
Skokie, IL | Reviewed on Jan 06, 2019

Everyghing that KimKim helped coordinate, including guides, was excellent. Jorge, our KimKim agent really helped make this a perfect family vacation.

Local specialist: Jorge Reyna
Jorge
Jorge Reyna
Local specialist in Playa del Carmen | Reviewed on Jan 09, 2019

Hola Mark,

Thank you for taking the time to leave us a review and for visiting our beautiful country. We glad to hear you had such a great trip and the guides meet up your expectations. Wish you the best on future trips!

Best Regards,

Jorge & Totonal Team

Family Christmas
Mexico | Dec 24 - Dec 31, 2018

Susie
Susie G.
San Diego, CA | Reviewed on Jan 05, 2019

We booked a week long trip to San Miguel de Allende and Guanajuato through Totonal Viajes (via KimKim) and were so pleased with the attention to detail and positive experience throughout -- from our friendly airport transfer to our exclusive tours with Maria in San Miguel de Allende, and with Susana and Antonio in Guanajuato.

Jorge, our agent, did a wonderful job of accommodating our group during a very busy travel time. Our hotels were perfectly located, and our local experiences were all... read more

We booked a week long trip to San Miguel de Allende and Guanajuato through Totonal Viajes (via KimKim) and were so pleased with the attention to detail and positive experience throughout -- from our friendly airport transfer to our exclusive tours with Maria in San Miguel de Allende, and with Susana and Antonio in Guanajuato.

Jorge, our agent, did a wonderful job of accommodating our group during a very busy travel time. Our hotels were perfectly located, and our local experiences were all so well curated. It's clear we were dealing with someone who knows how to share the magic of travel and Mexico's culture with visitors! And Jorge stayed in touch during our trip, checking in via WhatsApp. I would definitely book with Totonal Viajes on KimKim again.

Local specialist: Jorge Reyna
Jorge
Jorge Reyna
Local specialist in Playa del Carmen | Reviewed on Jan 09, 2019

Dear Susie,

Thank you very much for your kind words about our guides and drivers. It was a pleasure to organize your trip to Mexico and it is important for us to give you good services so you can enjoy the beauty of this amazing country. Once again, thank you for traveling with us and hope to welcome you again on another memorable trip.

Happy Travels
Jorge & Totonal Viajes Team

Family Christmas
Mexico | Dec 24 - Dec 31, 2018

Z
Zoe G.
La Jolla, CA | Reviewed on Jan 01, 2019

We have just returned from an amazing trip to Mexico that Jorge had planned for us. We were met at the Leon airport by a very friendly driver - Christian - and soon learned that every single person that the agency has assigned to us is just as nice. Our hotel in San Miguel was comfortable and centrally located and the tours that Maria gave us were informative and most enjoyable. We enjoyed visiting churches, monuments, and the Mercado without being pushed in any way. Being a great host, she... read more

We have just returned from an amazing trip to Mexico that Jorge had planned for us. We were met at the Leon airport by a very friendly driver - Christian - and soon learned that every single person that the agency has assigned to us is just as nice. Our hotel in San Miguel was comfortable and centrally located and the tours that Maria gave us were informative and most enjoyable. We enjoyed visiting churches, monuments, and the Mercado without being pushed in any way. Being a great host, she even treated us to local ice cream!) The hotel in Guanajuato was just as nice, if not better. Here we met a family of tour guides. First Susana took us around town and gave us a lovely description of the city and its magnificent history. The next day, her father Antonio drove us to the mines and the mummy museum and showed us spectacular views of the beautiful Guanajuato. Not only does everyone in this family know their history and city, but also the friendly approach of those we met made us feel as if we were among relatives.
I would highly recommend a similar journey to everyone. I still can't believe that these magical cities are only a couple of hours' flight away and am confident that our family will take more trips to these destinations. Thank you, KimKim, and a huge thank you to Jorge who did everything he could to meet our demands. I hope to someday have a chance to thank him in person!

Local specialist: Jorge Reyna
Jorge
Jorge Reyna
Local specialist in Playa del Carmen | Reviewed on Jan 04, 2019

Dear Zoe!!!

Your review is just amazing!!! Thank you so much for your kind words and to trust in Kimkim and Totonal for your trip. We are very very happy that you enjoyed the experience, Guanajuato and San Miguel Allende are lovely colonial cities with a lot of history, are authentic treasures of Mexico!!!
I will send all your comments to Christian, Maria, Susana, and Antonio who love what they do and is reflected in their service, We will be more than glad to help you arrange another... read more

Dear Zoe!!!

Your review is just amazing!!! Thank you so much for your kind words and to trust in Kimkim and Totonal for your trip. We are very very happy that you enjoyed the experience, Guanajuato and San Miguel Allende are lovely colonial cities with a lot of history, are authentic treasures of Mexico!!!
I will send all your comments to Christian, Maria, Susana, and Antonio who love what they do and is reflected in their service, We will be more than glad to help you arrange another trip experience for you and your family!

Wish you a very nice 2019 full of great experiences!

Happy travels,

Jorge and Totonal Viajes Team =)

Mexico december 2018
Mexico | Dec 7 - Dec 15, 2018

S
Simon L.
United Kingdom | Reviewed on Dec 16, 2018

Thank you Jorge for organising a wonderful trip over 3 cities in Mexico. Mexico City was vibrant and active. Puebla was more historic and the central area full of character, artists, pottery and candy! Great to wander around and enjoy. Similarly the days spent in Oaxaca further south were so enjoyable, wandering around the historic centre. Whilst the Sun and Moon temples at Teotihuacan were amazing, the pyramids at Monte Alban I think outshone them! The guides we had in each area were excellent - knowledgable, friendly and so helpful. We want to come back!

Local specialist: Jorge Reyna
Jorge
Jorge Reyna
Local specialist in Playa del Carmen | Reviewed on Dec 17, 2018

Thank you so much for your review! It makes us really happy to see that you had such a fantastic time in these wonderful cities that have so much to offer!!! It's really important to us to have happy travelers. That is why we work with excellent guides and always do our best for our clients to really enjoy their visit to Mexico. I hope you come back soon! We would be really happy to have you back.

Happy travels,

Jorge

Mexico City
Mexico | Oct 26 - Oct 29, 2018

Jonny
Jonny P.
Canada | Reviewed on Oct 30, 2018

Jorge turned around a complete tour with under 24hrs notice. The tours were informative with great guides and delivered exactly what we asked for. Thanks!

Local specialist: Jorge Reyna
Jorge
Jorge Reyna
Local specialist in Playa del Carmen | Reviewed on Nov 05, 2018

Thank you so much Jonny! It was a pleasure to help you with your trip to Mexico. I'm glad that you enjoyed your time in Mexico City. I look forward to hearing from you shortly! Happy Travels!!!

Mexico/Cuba/Central America
Mexico | Aug 26 - Sep 2, 2018

S
Sheila P.
Rockville, MD | Reviewed on Sep 04, 2018

My nephew and I especially enjoyed the guide Miguel who took us to Teotihuacan pyramids and other places near Mexico City and Alex in Oaxaca who took us on a tour of the Santo Domingo Church and museum as well as Monte Alban for their knowledge of the archaeological digs as well as ancient Indian history. Chef Carla was also great at providing us information about the local produce market and teaching us how to cook traditional Oaxacan food while allowing us to be quite interactive in the preparation of the food.

Local specialist: Sebastian Muñoz
Sebastian
Sebastian Muñoz
Local specialist in Playa del Carmen | Reviewed on Sep 04, 2018

Thanks so much for your kind review, Sheila!! I am glad that you enjoyed discovering the history, gastronomy and art in Mexico. We hope to see you soon in this wonderful country!
Best,
Sonia.

Maya Ruins, Culture, Beaches
Mexico | Aug 5 - Aug 11, 2018

N
Noemi B.
Miami Beach, FL | Reviewed on Aug 13, 2018

I’m a solo traveler and I chose to get a trip in Mexico by myself. Laetitia is the girl that assisted me during the planning of the trip and we kept in touch all the time, before and during my trip. She has been really detailed in everything and she always made sure that everything was fine. Always available for every problem and doubt I had. Once there’s been a little mistake and the company after having fixed it, they made me find in the hotel a little gift from them. I really recommend... read more

I’m a solo traveler and I chose to get a trip in Mexico by myself. Laetitia is the girl that assisted me during the planning of the trip and we kept in touch all the time, before and during my trip. She has been really detailed in everything and she always made sure that everything was fine. Always available for every problem and doubt I had. Once there’s been a little mistake and the company after having fixed it, they made me find in the hotel a little gift from them. I really recommend KimKim.com to organize your trip and if you have the opportunity to have Laetitia as a personal planner trip you ll have with 100% a beautiful experience. Great company tour operator.

Local specialist: Laëtitia Coly
Laëtitia
Laëtitia Coly
Local specialist in Playa del Carmen | Reviewed on Sep 28, 2018

Hi Noemi!

These are such beautiful pictures! It has been a pleasure working with you to create your itinerary in Mexico and I am very happy you got to live a great experience here.
We hope to have you here soon!

All the best!
Laëtitia

break
Mexico | Jul 19 - Jul 23, 2018

Iqbal
Iqbal R.
Houston, TX | Reviewed on Jul 25, 2018

Everything went perfect.
Very impressed with their professional work.

Local specialist: Sebastian Muñoz
Sebastian
Sebastian Muñoz
Local specialist in Playa del Carmen | Reviewed on Sep 28, 2018

Thank you so much Iqbal!! A pleasure to have you as a customer. We hope you come back soon!!

All the best,

Sonia.