Kimkim Trip Reviews for Mexico

4.6
Based on 121 ratings
Read 121 verified reviews by travelers who booked their trip to Mexico on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

We travelled a long way to see Mexico but the overall feeling of the tour arrangements was underwhelming.
Mexico | May 17 - May 30, 2024

H
HOE YIN C.
Singapore | Reviewed on Jun 03, 2024
Rene was prompt, clear and professional in attending to my questions prior to the trip. This is consistent with other travel agents that I have used for other countries. I found out quite late that one of the hotels did not have air-conditioning and hence wanted a change. We ended up cancelling the hotel booking by Rene and I booking the hotel myself using Booking.com. Rene refunded me the "cost"of the hotel but refused to provide a breakdown of how he arrive at the refund amount which I... Read more

Rene was prompt, clear and professional in attending to my questions prior to the trip. This is consistent with other travel agents that I have used for other countries. I found out quite late that one of the hotels did not have air-conditioning and hence wanted a change. We ended up cancelling the hotel booking by Rene and I booking the hotel myself using Booking.com. Rene refunded me the "cost"of the hotel but refused to provide a breakdown of how he arrive at the refund amount which I thought was a bit on the low side.

Things also didn't go so well with the 'Trip Support' (the Rutopia team) during the trip itself. The team have to check with 3rd party providers most of the time and takes a while to respond to changing situations or questions. Some examples of areas that definitely needs improvement:

1) Drivers were late on 3 instances. Once by 0.5hr (we woke up early to be picked up at 5am for the hot air ballon tour but the driver came at 5.30am) and a second time by 10mins (we had landed at Cancun airport but the driver only showed up later) and a third time by almost 1hr (after we took the ferry from Holbox back to Chiquila). In the 3rd instance, my family was left standing in the open at the entrance of the jetty waiting for the driver for 1hr. To escape the hot sunny weather, we had to seek shelter at a nearby public toilet! When the driver eventually showed up, he expected us to go find his van which was supposedly parked in front of some restaurant instead of coming directly to our location at the entrance of the jetty. The driver also picked up an additional passenger along the way without explaining why (is this appropriate for safety reasons?)!

2) I reminded 'Trip Support' before the trip and a few times during the trip that we are a family of 4 adults with big luggages. However, they still arrange for small cars to pick us up on a few occasions. We were told that this is what the 'package' provides for which I am very surprised given that this is not a budget tour package! We have to spend time figuring how to fit all the luggage into the car as well as squeeze 4 adults into a small car for long journeys. I find it most unacceptable when there are no shortage of vans or big SUVs in Mexico and other travellers in smaller groups are travelling in comfort in larger SUVs and vans. I have used travel agents in the US, South America, Europe and Asia and they are all able to ensure that my family travels in comfort when it comes to transportation but the experience in Mexico is definitely below par.

3) We were booked into Ventus Ha Resort at Puerto Morelos for 1 night. However, we were not told beforehand that we were booked into 1 room instead of 2 rooms. We only found out when we checked in at the resort. Although the room at Ventus Ha are a little bit bigger, it will be normal expectation for us to be given 2 rooms which is the arrangement for all our other hotels during the trip. As we were given 1 room, the resort only provided 2 complimentary wifi access and we can't even share the access as they are fixed to 1 person each! The 4 of us have to squeeze into 2 double beds for the night and a single toilet. It's a beautify resort but our experience was sub-par due to the arrangements.

4) There were huge demonstrations along the main streets of Mexico City and in Zocalo Square due to the elections but the travel agent did not give us any warning or advise beforehand or did not do anything to adjust the itinerary to help us avoid the crowds or disruptions. During the tour of historic Mexico City on May 19, the tour guide did her best to navigate through the rowdy crowd in Zocalo Square and the surrounding streets but I feel that the travel agent should have switched the tour to another day given that we had multiple days in Mexico City and the date of the political rally in Zocalo Square on May 19 is known beforehand. When I requested to stay 1 more night in Mexico City on May 29 in a hotel next to Zocalo Square, the tour agent also didn't advise me that there will be a big political rally at the square on that day and the roads surrounding the square will be closed. We had to walk 45mins out from our hotel in order to get an Uber to travel out of the area. In fact, our hotel had to roll down the metal shutters in its front entrance in order to protect the premise from the rowdy crowd. For basic security and safety reasons, these are things which I expect the travel agent to discuss with me in advance and help me avoid them rather than leave it to me to figure things out myself on the spot!

Overall, I find the tour arrangements to be sub-par for the price that I paid. This is the first time I used Kim-Kim for my travel arrangements and I had high expectations. However, I have to say that given the sub-par experience, I will think twice in using Kim-Kim again.

Local specialist: Rene Rodarte

Most Memorable Mayan and Mexico City Trip
Mexico | Apr 26 - May 7, 2024

Soumava
Soumava A.
Beaverton, OR | Reviewed on May 11, 2024
The trip was super memorable from the beginning to end. Isa was amazing from the very beginning. She understood our need to have private tours to learn about meso-american civilization and culture. Luz Ma fantastic as well and was constantly in touch via WhatsApp. She helped us with daily questions and resolving daily issues. Our tour guides Louis and Guadalupe for Teotiuhacan and Cholula were great. Appreciate their professionalism and knowledge. Then comes Manuel, our tour guide... Read more

The trip was super memorable from the beginning to end.

Isa was amazing from the very beginning. She understood our need to have private tours to learn about meso-american civilization and culture.

Luz Ma fantastic as well and was constantly in touch via WhatsApp. She helped us with daily questions and resolving daily issues.

Our tour guides Louis and Guadalupe for Teotiuhacan and Cholula were great. Appreciate their professionalism and knowledge.

Then comes Manuel, our tour guide for the majority of our stay in the Yucatan and Mayan sites. He became my Mayan brother. He further customized our trip as per our need on the go. We would love to do more trips with him.

Finally, our tour guides at Punta Lagoona, Enrique and at Muyil, Memo made some indelible impression for this trip.

Hotel Reviews
Kuka y Naranjo
Mérida

Loved the hotel's interior decoration and authentic style. Our room with a big terrace was a win (if I remember the name of the room it was Santa Lucia). Great service, they used to deliver tea or coffee at our request in the room.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa de la Luz
Mexico City

Great location, historic property, fantastic service. The only issue I had was with rooms with no windows as I was feeling claustrophobic and altitude sickness. They understood and changed my room twice to accommodate my need that was super service. Shoutout to Lazaro!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Le Muuch
Valladolid, Yucatán

It was a good hotel but the room was a bit small and a little inconvenient with the luggage.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Villa Pescadores Tulum
Tulum

This was the best and the most comfortable of all the hotels we stayed during our trip. Great room, comfortable, big, open design, separated from the bathrooms. Eco friendly yet they cleaned everyday. It was within the boundary of a national park and Tulum archaelogical site. This made it more private, a bit secluded, and safe. I loved it. Extremely friendly folks and great service including room service.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Uxmal and Kabah: The Jewels of Puuc
Uxmal and Kabah: The Jewels of Puuc
Mexico
Quality of Experience
Guides, Drivers and Staff
Transport
Explore the archaeological site of Teotihuacan
Explore the archaeological site of Teotihuacan
Mexico City
Quality of Experience
Guides, Drivers and Staff
Transport
Discover the Magical town of Cholula
Discover the Magical town of Cholula
Mexico
Quality of Experience
Guides, Drivers and Staff
Transport
The car was too small for 4 people.
Merida to Valladolid Visiting Chichen Itza Archaeological site and Yodkzonot
Merida to Valladolid Visiting Chichen Itza Archaeological site and Yodkzonot
Mexico
Quality of Experience
Lo
Guides, Drivers and Staff
Transport
The archaeological site of Cobá
The archaeological site of Cobá
Mexico
Quality of Experience
Guides, Drivers and Staff
Transport
Visit the archaeological site of Tulum
Visit the archaeological site of Tulum
Tulum

It's a great site but most of the access was closed to visitors. We could see it bit could not enjoy it to fullest.

Quality of Experience
Guides, Drivers and Staff
Transport
Float in the Muyil Sian Ka'an Biosphere Reserve
Float in the Muyil Sian Ka'an Biosphere Reserve
Tulum
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Ek Balam Archaeological Site & swim in a cenote
Ek Balam Archaeological Site & swim in a cenote
Mexico
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Look for spider monkeys in Punta Laguna
Look for spider monkeys in Punta Laguna
Mexico

Not the most interesting activity for us. Although the experience was fun.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Rene Rodarte
Isabelle
Isabelle Bauer
Local specialist in Tulum | Replied on May 13, 2024

Hi Soumava & Sreeroopa!

Thank you so much for having taken the time to send us this detailed feedback!

I am happy that you had such an amazing time in Mexico! This proves us that our trustful relationship with local partners bears fruits - on the one hand our travelers can explore the authentic side and diversity of Mexico and on the other hand support the local economy :)

Designing your tailor-made trip was an absolut pleasure for me and I hope that you will come back soon!

México les está esperando!

Hasta luego,
Isa

Fabulous, hassle-free, adventure-packed trip around Mexico with little to no research on our part. 100% recommended Kim-Kim for those with a busy work-life schedule..
Mexico | Mar 22 - Apr 13, 2024

Marcus
Marcus K.
Australia | Reviewed on Apr 29, 2024
My partner and I left our trip planning for 3 weeks in Mexico very late! We were inundated with a hectic work schedule, the X-mas/NY holiday period having just been and a wedding to negotiate. The thought of sitting down and coming up with an itinerary, researching each town and finding accomodation was daunting. We didn't have a great first impression using a travel agent in Sydney who was suggesting all the wrong activities for us as a gay couple to see and do in Mexico and the hotels he... Read more

My partner and I left our trip planning for 3 weeks in Mexico very late! We were inundated with a hectic work schedule, the X-mas/NY holiday period having just been and a wedding to negotiate. The thought of sitting down and coming up with an itinerary, researching each town and finding accomodation was daunting. We didn't have a great first impression using a travel agent in Sydney who was suggesting all the wrong activities for us as a gay couple to see and do in Mexico and the hotels he suggested were dated and drab. He also gave us "homework" to research what we liked and feed back to him which sort of defeated the purpose of using a travel agent.

We went home that day and discovered some pre-made examples of itineraries on the Kim-kim website with Maps and pictures. We loved the idea of customising/combining two of the suggested itineraries presented to suit our plans with a wedding smack bang in the middle of the holiday.

The process was easy - fill in some information about yourselves, what you like, what you dont like, what you're open to trying, your aversion to noise kids/tourist hot-spots, how many rest days you prefer and how often you want to travel plus any other comments.

Within 3 days we had a draft itinerary which included funky boutique hotel suggestions, and a list of optional activities. Charlotte our trip planner was from France but travelled Mexico extensively and loved it so much she moved to the Yucatan province to live. She knew personally all the good things a young couple would enjoy along our travels with flexibility to change. An easy tick box/comment box below each activity let Charlotte know our thoughts on each activity/destination. 2-3 iterations later (about 2 weeks) and our trip was pretty much planned and paid for.

The only thing left to book was flights which was not included (smart of KimKim as dealing with airlines is a nightmare for traditional travel agents so this makes their business model more sustainable).

Our favourite large city was Oaxaca which was an eclectic mixing pot of fabulous art, colourful architecture, friendly people, punchy delicious food and great cocktails. Cooking class here is highly recommended! We felt most zen along the beaches of Zipolite and Mazunte which attracts a young, textile-free bohemian crowd. We saw turtles and dolphins on the beaches here and had superb food. Chichen Itza site in the Yucatan was absolutely mind-boggling and the area was surrounded by hundreds of natural crystal clear cenotes to take a dip in during the heat of our days driving around. Once back on the east coast our boat tour of Sian Ka'an to see dugongs, flamingo's, pelicans, and swim in a warm crystal clear pirate channel was our best of many boat experiences of the trip. Finally after 3 weeks of driving around the country by ourselves it was nice to be back in the vibrant beach-side town of Playa Del Carmen (a less confronting town than Cancun but still with enough stimulation to bring us back to reality).

As with all trips there are times things don't quite go to plan. Kim-Kim sets up a WhatsApp group with the trip planner and a local booking guide (Monica in our case). They are available 24/7 to assist you in your own language with any misunderstandings with bookings, interpretation, rescheduling etc. Such an easy and personable experience and always super friendly encounters. They also send daily reminders of activities with hints on best parking places and how to ignore scammers/false signs etc.

Looking forward to using Kim-Kim again next year for our upcoming trip to Spain.

Hotel Reviews
Zoa

Loved this place and the staff here. Super picturesque, LGBTQI+ Friendly, outstanding service with all tips included, spectacular food.

Authenticity & Character
Location
Situated right on a cliff looking out to the ocean with a very natural jungle hut vibe but high end. Very close to Mazunte main town (2 min drive)
Staff
Cleanliness & Comfort
Circulo Mexicano
Mexico City

Stunning architecture and rooftop terrace bar. Grand spacious rooms with high ceilings and crisp luxurious linen. Location was so central and easy to get everywhere in the historic centre. The Wifi did not work in our room but the whole building is made out of thick architectural concrete slabs so I suspect this may be a challenge to deal with.

Authenticity & Character
Location
Staff
Breakfast staff were a bit surly/disinterested. Frequently had to get up to get stuff ourselves. Bar staff and front desk staff are wonderful however.
Cleanliness & Comfort
Escondido Oaxaca
Oaxaca

Absolutely stunning what they've done with this place. As the name suggests it is a true hidden gem.

Authenticity & Character
Location
Close to some large food and craft markets. Ideally should have a car here as its not that close to the historic centre. The location however is a little less impressive right next to a main road so if in the pool area or bar it is reasonable noisy with trucks going past. The location however is a little less impressive right next to a main road so if in the pool area or bar it is reasonable noisy with trucks going past.
Staff
Cleanliness & Comfort
Villas Caracol
Holbox

This is such a cool Island and a very lovely hotel. Absolutely MASSIVE rooms with open plan bathroom/shower and expansive balcony. Great food and cocktails Great pool area and general ambiance. Be aware this is a family hotel and you will see children running around

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Boutique Olbil Valladolid
Valladolid, Yuc.

What a romantic and well executed build this is. This hotel is hidden inconspicuously along a busy and slightly shabby street. once the front door is open you get a view right down the middle of the hotel across a serene pool surrounded by flowers on vines and tropical trees. Thick wooden furniture in the bar/restaurant area gives a funky safari vibe. Very pleasant staff and gorgeous rooms (high ceilings, massive bed with crisp linen, a macrame hammock stretches across the room and the bathroom has a mayan/Incan temple vibe - truly executed wonderfully.

Authenticity & Character
Location
This hotel was a little far from some of the funkier streets of this city/anywhere to get good food. We recommend having a car to explore from here. Also the street felt a little unsafe at night.
Staff
The bar tender was overbearing - constantly hustling guests to buy more drinks/food/give a tip for service. He was super enthusiastic and invested in his job which is obvious but for most people wanting to relax on holiday it was unwelcome.
Cleanliness & Comfort
Piedra de Agua Hotel Boutique

We didnt love Piedra de Agua Hotel in Merida. Despite it being situated in an incredibly historic old building with a grand central foyer and elaborately ornate doors the rooms themselves were horrendously small with NO WINDOWS! The room was pitch black until you could find a light switch and the balcony did have two sets of opaque wooden shutters that could be opened with some difficulty. Breakfast was 4 slices of fruit and 2 tablespoons of yoghurt. I wouldn't recommend anyone stay in this hotel at all unless they get a presidental suite which apparently has a different setup. You can see similar reviews on google maps for this place. The best thing about this hotel was the central location.

Authenticity & Character
Great building, poorly executed rooms and underused central lobby. Could install an elevator to make rooms accessible to elderly and disabled people.
Location
Staff
Cleanliness & Comfort
Hotel Rancho Encantado
Bacalar

Hotel Rancho Encantado - we probably would have preferred to stay in Bacalar town itself as the town was quite vibrant and had lots of places to eat and drink. This hotel was quite isolated out of town and down a VERY bumpy dirt road. The hotel itself was beautifully situated on the lake with a lovely picturesque wharf on the water but besides that the food and drinks were average, the people working there were quite surly and menu prices quite high. Rooms were big and bright but a bit dated (think the Flintstones). Grounds were so big it was hard for them to keep things clean with rotting fruits all over the pathways (we can look over this as it was a "jungle get away" although some people may not appreciate this. We did see monkeys here which was a highlight).

Authenticity & Character
Location
Great if you want to be secluded and hang around the resort all day but not in town so need a car to do anything else.
Staff
Cleanliness & Comfort
Mereva
Tulum

Mereva - this was a gorgeous little hotel 20 min drive out of Talum. It had good facilities and THE BEST breakfast i had at a hotel the whole trip. It is also right on the water with its old private little stretch of beach. The reason it lost some starts from us is it was 20 minutes away from the cute little town of Talum (Again we probaby would have prefered to be in Talum and wander around rather than be stuck in a resort 20 minutes away with kids splashing in the swimming pool around us). Some people however just want a private get away to lounge in without having to visit local towns. The cocktails were also insane expensive here ($370mx for a cocktail!!! which is double what we pay at a nice bar in Sydney, Australia and triple what everywhere else in Mexico was charging).

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Tequila and Mezcal tasting
Tequila and Mezcal tasting
Mexico

This was a really cute, personalised tasting experience paired with snacks at intervals. Located in a gorgeous hotel bar in a really quaint neighbourhood i would stick around for dinner afterwards if we had our time again.

Quality of Experience
Guides, Drivers and Staff
Private car with Spanish speaking driver
Mexico

The driver seemed sweet but was soooo slow, couldn't understand us, and didn't want to use the air conditioner.

Quality of Experience
Transport
Lucha libre in Mexico city
Lucha libre in Mexico city
Mexico City

So much fun. Really colourful and energetic play-fighting. Great costumes and entrances. Love the improvisations and the level the crowd got worked up.

Quality of Experience
Guides, Drivers and Staff
Transport
Lovely driver.
Xochimilco Tour Trajinera
Xochimilco Tour Trajinera
Mexico City

Cool to do and see but not the highlight of my day.

Safari Magico - Between Sea and Mangrove
Safari Magico - Between Sea and Mangrove
Mexico

1. The snorkelling boat trip through Dive Center Puerto Angel was so incredible. The day was sooooo windy but this didn't put a damper on the journey. The boat punched through waves as we spotted dolphins and schools of morbula rays. We had 3 snorkel spots - each one more vibrant and impressive than the last. The guides/driver were also super lovely. 2. The second part of this trip (the afternoon Mangrove Safari with Ventanilla Ecoturismo) was average. We were 15 minutes late travelling between the two destinations but when we arrived they sent us to another tour operator as they had no English speaking guides. Eventually our lovely Kim-Kim representative Monica spoke to the company on the phone and 45 minutes later we had an English speaking guide drive in from home and take us out. The boat itself did not have any shade and it was a baking 37 degree celsius (so bring an umbrella). The guide also seemed disinterested and lacked genuine friendliness except where it was time to give him the tip at the end. We saw some crocodiles and birds and some deer in captivity but probably could have given this afternoon activity a miss.

Quality of Experience
Food
The lunch/breakfast at the end is included (excluding alcohol) so be sure the waiter doesn't charge you like he did with us (we paid twice)
Guides, Drivers and Staff
Transport
Cooking Class - Oaxaca
Cooking Class - Oaxaca
Oaxaca

This was one of the highlights of our trip. Super friendly and informative guide/chef who takes you through the market to buy produce and then back to his house which has a colourful kitchen within the courtyard to prepare and cook 3 different delicious meals.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Boat tour 3 islands
Boat tour 3 islands
Holbox

Very tranquil and pretty half day experience.

Quality of Experience
Hierve el Agua – Mitla – Teotitlán del Valle - Tule Tree - Mezcal Testing
Hierve el Agua – Mitla – Teotitlán del Valle - Tule Tree - Mezcal Testing
Oaxaca

A really great introduction to the area surrounding Oaxaca. A mix of history, culture, architecture, natural beauty, local art/trade skills and of course mezcal production and tasting at its finest. The buffet lunch was also one of the highlights, showcasing an incredible variety of delights exclusive to Oaxaca and Mexico - you can see why it got its UNESCO world heritage listing for cuisine.

Boat tour Rio Lagartos & Las Coloradas
Boat tour Rio Lagartos & Las Coloradas
Mexico

Very chilled and pretty experience.

Chichen-Itza site with an English speaking guide
Chichen-Itza site with an English speaking guide
Mexico

This is a must see. Incredible site on so many levels. Wonderful, knowledgeable and friendly private tour guide.

Quality of Experience
Guides, Drivers and Staff
Transport
Boat tour on the lagoon
Boat tour on the lagoon
Mexico

It was an insanely windy day when we went out but this didn't put a damper on my very first experience in a crystal clear, bath-warm, fresh water lagoon. We couldn't believe such a huge expanse of fresh water would be so clear and devoid of polution/algae. This lagoon is pristine in so many ways. It was also a delight to swim in. Our trip was unfortunately cut short as our boat broke down and we needed to be rescued. The driver couldnt speak English and unfortunately we missed out on the second hour of our experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Boat tour in the Natural Reserve of Sian Ka'an
Boat tour in the Natural Reserve of Sian Ka'an
Mexico

Best boat activity we did in Mexico. The early start to the day was acknowledged and breakfast was provided (most hotels dont open breakfast until 7.30/8). The breakfast was homely and welcome. The boat was tiny but super fast and we sped across crystal clear fresh water lagoon towards a channel cut through the mangroves by The Mayans for trade hundreds of years ago. We could see fish and all sorts of water birds along the mangroves here. Another ultra fast blast across a second fresh water lagoon brough us to a natural "pirate channel" where we floated effortlessly in 29 Celsius fresh water through a mangrove river. This was unimaginably peaceful and unique experience. Finally we blasted out into brackish water at the mouth of the river to spot crocodiles, manatees, flamingo's, dolphins and make it back in time to wash off in a rain storm. Lunch was provided before we departed and we can both highly recommend the banana leaf chicken - so succulent and tasty. I wish i could eat this again.

Quality of Experience
Guides, Drivers and Staff
Transport
Snorkel in Akumal
Snorkel in Akumal
Mexico

You will see turtles which is cool and there are some lovely clumps of fan coral at the furthest most point where you are dropped in the water. I was not a fan at all of the huge tourist machine that was made of this Akumal bay. Hundreds - if not thousands - of tourists coming and going by the bus load to jump in the water and harass a handful of turtles in this spectacular bag. Stirring up sediment with their fins and pushing on the barriers to get closer look at the turtles. It's great that we can see these majestic animals in their habitat but some thought needs to be put into sustainable tourism at this location. All surrounding parts of the beach have been privatised by the hotels that occupy the forshore so you cannot enjoy a drink or slice of beach along this bay unless you are a hotel member or happy to sit down among the throng of life-jacketed tourists coming and going from the water.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Charlotte Melun

We had an incredible experience in Mexico Cit...
Mexico | Mar 21 - Mar 25, 2024

H
Harsha M.
Kearny, NJ | Reviewed on Apr 03, 2024
We had an incredible experience in Mexico City. The trip was completely customized to our needs and we thoroughly enjoyed our time. In particular, the market tour, the cooking class and the tour of the Chinampas were excellent. Read more

We had an incredible experience in Mexico City. The trip was completely customized to our needs and we thoroughly enjoyed our time. In particular, the market tour, the cooking class and the tour of the Chinampas were excellent.

Activity Review
Discover the flavors and colors of the exotic San Juan Market
Discover the flavors and colors of the exotic San Juan Market
Mexico City

Clara was an amazing tour guide. She was incredibly attentive to the needs of the entire family and adjusted the trip to accommodate our interests. She was very kind and very knowledgeable. Really terrific trip.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Isabelle Bauer
Isabelle
Isabelle Bauer
Local specialist in Tulum | Replied on Apr 03, 2024

Hola Harsha!

Thank you so much for this review! I am happy to hear that you and your family enjoyed the activities operated by our amazing providers.

It was a pleasure organizing your trip and we all hope to welcome you again soon!

Sunny greetings,
Isa and Rutopía Team

Charlotte was a pleasure to work with.
Mexico | Mar 14 - Mar 29, 2024

R
Rhodo D.
Canada | Reviewed on Apr 01, 2024
Charlotte was a pleasure to work with. She made thoughtful recommendations and consistently emphasized the importance of tailoring the experience to our family's preferences. She was also responsive in answering questions, etc. Read more

Charlotte was a pleasure to work with. She made thoughtful recommendations and consistently emphasized the importance of tailoring the experience to our family's preferences. She was also responsive in answering questions, etc.

Hotel Reviews
La Noria
Oaxaca

The common areas of the hotel were amazing, particularly the small pool in the courtyard, and the location couldn't be beat. The rooms themselves were a bit sparse, but had lots of room and were very clean. The staff was very friendly and accomodating.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa Bocana
Huatulco

This is a beautiful boutique hotel. We would go back in a heartbeat.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Teotihuacan site with and English speaking guide
Teotihuacan site with and English speaking guide
Mexico

This was an amazing site and our guide, Isabelle, was fantastic. We wouldn't have enjoyed the experience nearly as much without her knowledge and insight.

Quality of Experience
Guides, Drivers and Staff
Transport
Lucha libre in Mexico city
Lucha libre in Mexico city
Mexico City

This was a highlight of our time in Mexico City. While we aren't wrestling fans, it was a highly entertaining experience and we particularly enjoyed the fact that it was a bit off the tourist path -- most of those in attendance were local families.

Quality of Experience
Guides, Drivers and Staff
Transport
Private car with Spanish speaking driver
Mexico

We loved Alberto! He was an excellent driver and incredibly thoughtful person. We recommend him to others without reservation.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Charlotte Melun

Review on Oaxaca adventure!
Mexico | Mar 20 - Mar 27, 2024

Jennifer
Jennifer A.
Rancho Cucamonga, CA | Reviewed on Mar 28, 2024
Pros:
1. Constant communication
2. Convenient and stress free- having a driver take you to remote locations is a lot more reassuring than driving yourself.
3. The drivers provide an authentic perspective of the way of life for people in Oaxaca.
Cons:
1. Pricy since you’re paying for the service
2. The itinerary is subject to change- some of the activities mentioned in the itinerary were not offered. For example, we were not given the opportunity to paint our own alebrijes (which was...
Read more

Pros:
1. Constant communication
2. Convenient and stress free- having a driver take you to remote locations is a lot more reassuring than driving yourself.
3. The drivers provide an authentic perspective of the way of life for people in Oaxaca.

Cons:
1. Pricy since you’re paying for the service
2. The itinerary is subject to change- some of the activities mentioned in the itinerary were not offered. For example, we were not given the opportunity to paint our own alebrijes (which was what my son was looking forward to)
3. Some of the activities felt like sales pitches rather than interactive workshops.

Overall, I recommend for those who want a stress free adventure in Mexico.

Local specialist: Rene Rodarte

Engaging KimKim Vacation
Mexico | Mar 6 - Mar 11, 2024

H
Heather M.
Canada | Reviewed on Mar 19, 2024
KimKim did a wonderful job of putting together an engaging holiday that was a rich cultural experience far exceeding the usual trip to a Mexican resort. The travel agent advised us to rent a car, which I was reluctant to do. However, they provided us with strong support which really helped us prepare to drive with confidence. The guided tours - Chichen-Itza, the ruins at Tulum, snorkelling with sea turtles and, the half day at the Sian Ka’an Biosphere Reserve were varied and in-depth and... Read more

KimKim did a wonderful job of putting together an engaging holiday that was a rich cultural experience far exceeding the usual trip to a Mexican resort. The travel agent advised us to rent a car, which I was reluctant to do. However, they provided us with strong support which really helped us prepare to drive with confidence. The guided tours - Chichen-Itza, the ruins at Tulum, snorkelling with sea turtles and, the half day at the Sian Ka’an Biosphere Reserve were varied and in-depth and well organized and timed.

I would not have changed anything - the trip was awesome.

Hotel Reviews
Hotel boutique Saastah
Valladolid

The hotel was gorgeous! A real boutique hotel experience.

Authenticity & Character
Location
Perfect launch point for Chichen-Itza . The town of Valladoid was unexpectedly charming.
Staff
Cleanliness & Comfort
Casa Don Diego
Tulum

The owners were available and interesting. They shared the story of their bee business. The pool area and the gardens were lovely.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Charlotte Melun

I am almost 77 years old and my biggest compl...
Mexico | Feb 23 - Mar 7, 2024

S
Sean S.
Aloha, OR | Reviewed on Mar 13, 2024
I am almost 77 years old and my biggest complaint is the number of activities that are packed into one day. I had the same problem in Spain last year and even though I purposely added a number of rest days, I would say the trip was still too exhausting.
Mariana the logistics person should be awarded a gold star. She was excellent and without her help the trip could have been absolute disaster. She should get a pay rise.
The hotels were excellent.
The guides were good and especially the guides...
Read more

I am almost 77 years old and my biggest complaint is the number of activities that are packed into one day. I had the same problem in Spain last year and even though I purposely added a number of rest days, I would say the trip was still too exhausting.
Mariana the logistics person should be awarded a gold star. She was excellent and without her help the trip could have been absolute disaster. She should get a pay rise.
The hotels were excellent.
The guides were good and especially the guides to Uxmal, Rio Lagartos and the operator Bejil-Ha.

Hotel Reviews
Künük Hotel Boutique

The hotel was nicely furnished but a little far out of the town for walking in the heat. The breakfasts were excellent but not all the menu items were available for dinner.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Boutique Olbil Valladolid
Valladolid, Yuc.
Authenticity & Character
Location
Location a little far out. Walking on the pavement into town required care.
Staff
Cleanliness & Comfort
Villa Pescadores Tulum
Tulum

Beautiful location and an excellent beach. The menu for diner was limited. The choice of wine was poor and very expensive.

Authenticity & Character
Location
For Tulum it was excellent inside a national park.
Staff
Cleanliness & Comfort
Ventus Ha' at Marina El Cid Spa & Beach Resort

Not our type of hotel. Too big and no character. Ordering dinner was difficult. We had an afternoon flight out of Cancun and we could have easily caught the flight from Tulum.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Rene Rodarte

Mexican Adventure
Mexico | Feb 2 - Feb 28, 2024

C
Carol s.
Canada | Reviewed on Mar 06, 2024
My local specialist was Sofia. I enjoyed the planning process with her. The local support person, Mariana was an excellent communicator and always responsive. The tours were excellent. Most were private tours. We would have enjoyed more group tours to have the chance to interact with others. The guides were very knowledgeable and fun to be with. Read more

My local specialist was Sofia. I enjoyed the planning process with her. The local support person, Mariana was an excellent communicator and always responsive. The tours were excellent. Most were private tours. We would have enjoyed more group tours to have the chance to interact with others. The guides were very knowledgeable and fun to be with.

Hotel Reviews
Hotel Casa Eva
Colonia San Pedro Cholula, Puebla

The Hotel Casa Eva was a very comfortable hotel, with easy access to the city centre. Hotel staff were friendly and responsive. The room was spacious with a great bed and linens.

Authenticity & Character
Beautiful courtyard, delicious breakfasts
Location
Easy access to city centre
Staff
Cleanliness & Comfort
Oaxaca Real Hotel
Oaxaca

The hotel was beautiful and well maintained. We especially enjoyed the gift of a water bottle. The pool was excellent and we really enjoyed it after a day of touring.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Parador Margarita
San Cristobal de las Casas

The hotel has a lot of charm and character. Very spacious room with a good courtyard view. Breakfast was good and staff were helpful and friendly.

Authenticity & Character
The decor of this hotel is unique and beautiful.
Location
The walk to the center of town was okay
Staff
Cleanliness & Comfort
Hotel La Aldea del Halach Huinic
Palenque

The hotel is peaceful and serene. The pool was beautiful and surrounded by plants and trees. The rooms were a bit dated, but clean and comfortable.

Authenticity & Character
Location
The jungle location of this hotel was unique. However, it was far from town and without a car, few dining options
Staff
No help with bags to room which was located down 2 flights of stairs.
Cleanliness & Comfort
Comfortable bed, pleasant patio outside the room, good restaurant
Hotel Boutique Casa Piedad
Campeche

This hotel did not meet our needs. The room was advertised as 20 sq meters, but was only 13 sq meters. There was no room for luggage and the bathroom was tiny. We did not stay a second night.

Authenticity & Character
Location
Not close to the centre of town
Staff
No greeting, not friendly. There was no breakfast and we were not given any suggestions for breakfast restaurants.
Cleanliness & Comfort
The room was clean but not comfortable
Kuka y Naranjo
Mérida

This is a unique hotel, with a beautiful patio sitting area. The room was comfortable with minimalist decor.

Authenticity & Character
A vegan restaurant on site had an interesting menu
Location
Not far from the city centre but not the best part of town
Staff
Friendly, helpful and attentive
Cleanliness & Comfort
The concrete floor had crack that should be filled for hygienic reasons.
Casa Quetzal Hotel Boutique
Valladolid, Yucatán

The hotel is lovely with a beautiful courtyard and pool. Very close to amazing restaurants, this hotel was the perfect place to stay.

Authenticity & Character
Location
Staff
No help with the luggage to our room on the second floor.
Cleanliness & Comfort
The Fives Oceanfront
Quintana Roo
Authenticity & Character
The lobby is amazing with a view of the ocean and pool. Check in was organized. We were encouraged to use the pool and beach until our room was ready.
Location
A very quiet and peaceful resort
Staff
Every staff member we met was friendly, helpful and attentive. Enjoyed yoga and bike riding with Will. The gym was well equipped and clean
Cleanliness & Comfort
The room was spacious, clean and modern. Exceptionally comfortable bed and linens. Large balcony, unfortunately on the street side of the hotel.
Activity Reviews
Free Afternoon in Puebla
Free Afternoon in Puebla
Mexico

We actually stayed in Cholula and did not get to see Puebla. It was disappointing as I was interested in seeing Talavera pottery.

Between markets and corn in the magical town of Cholula
Between markets and corn in the magical town of Cholula
Mexico

We had a fantastic time at the market in Cholula. The food tasting was diverse and delicious. Our guide was very attentive to our interests. The experience at Mili was very interesting. We enjoyed tasting all of the food products made from corn.

Quality of Experience
We enjoyed the variety of food on the tour
Food
The foaming chocolate drink was delicious
Guides, Drivers and Staff
The pace of the tour was very good.
Get to know the history of Mole Poblano through the streets of Puebla
Get to know the history of Mole Poblano through the streets of Puebla
San Andrés Cholula

We had a great cooking experience making and eating mole. The class took place in the home of the guide, making it a very comfortable experience. The mole was excellent.

Quality of Experience
The instructor was very good.
Food
Guides, Drivers and Staff
Local specialist: Rene Rodarte

The entire trip was fantastic.
Mexico | Feb 1 - Feb 15, 2024

Dale
Dale P.
New Orleans, LA | Reviewed on Feb 18, 2024
The entire trip was fantastic. Most all scheduled events took place on time and as advertised. Any questions were answered promptly and satisfactorily. It was nice to have Kimkim check in with us daily. Of particular note, were the informative, helpful, knowledgeable and enthusiastic guides. 1. Montse greeted us in Mexico City on our first full day and shared her love of the city, its culture and food.
2. Pablo was a wonderfully informative guide through museums and Teotihuacan....
Read more

The entire trip was fantastic. Most all scheduled events took place on time and as advertised. Any questions were answered promptly and satisfactorily. It was nice to have Kimkim check in with us daily.

Of particular note, were the informative, helpful, knowledgeable and enthusiastic guides.

1. Montse greeted us in Mexico City on our first full day and shared her love of the city, its culture and food.
2. Pablo was a wonderfully informative guide through museums and Teotihuacan. Both days with him were great. We had spectacular meals in Mexico City and enjoyed walking through a few of its charming neighborhoods.
3. In Oaxaca, we were expertly led by and taught by Alex through the old city, to the awesome ruins in Mount Alban, and wonders of Teotitlan del Valle (including the hike!). We were fortunate to have had multiple days with Alex.
4. We rounded out Oaxaca with an expert led mezcal tour and tasting with Daisy. That was great fun.
5. To end with relaxing days in Salchi was perfect! The boat trip guided by Captain Isidro Cruz (including seeing whales) was a great way to see the coastline and snorkel.
6. Our drivers (if not included above) were also great.
7. We hope we didn’t leave anyone off—all were great!

The hotel Casa Mauna at Salchi was very good (and peaceful). We had room 3, which seemed likely to be the very best at the small hotel. The vegan food was also very good—the drinks excellent. The pool delightful. We highly recommend it.

We will now share comments about the hotel choices in Mexico City and Oaxaca. Both hotels were beautiful and well-staffed. We were always made to feel welcome. The restaurant at the Zocalo Central was very good.

However, both hotels were situated in the center of vibrant, busy, and very loud areas:
• It was about impossible to sleep soundly in our room, 515, in Zocalo Central. The noise from the square continued most of the night (drumming and crowd noises), and then the sound of heavy chairs dragging noisily on the dining room floor just above our heads started about 6:15AM. One additional, seemingly minor but noteworthy item, was that we found out on Saturday afternoon that there would be no laundry service on Sunday—which we knew about-- but also on Monday (due to the national holiday on Monday. It would have been useful if we had received this advisory on Thursday or even Friday night, as then we would have had our laundry done on Friday or Saturday. As a result, our carefully planned light packing was confounded—we spent time doing our own wash in the room. When traveling, little things like this matter.
• For the first two nights in Parador de Alcala, we slept well. Then things changed. It was Thursday, and Friday, and Saturday and Sunday when the noise became a real issue again. The local bars blared music until 3AM (or later), and then the party goers continue the festivities in the streets until dawn, at which time the street traffic noise becomes quite high. I know the hotels do not have control over the bar noise or the traffic—but for Kimkim, we think charming hotels chosen away from the noisy parts of the city centers would be better.

Finally, as it goes for Kimkim:
• Mariana did a fantastic job of providing on-the-ground assistance for the inevitable adjustments which were needed. She was prompt with response and follow-ups. She provided a very reassuring and effective backup to situations that came up.
• Our first point of contact was Isabelle, who also did a great job of helping us design our perfect holiday. She was very responsive and helpful in discussing with us our preferences, and making adjustments to, our itinerary.
• The Kimkim service and platform worked well and we would recommend Kimkim to others. We plan to do so ourselves. We were able to focus more on enjoying the trip then on logistics. There were two minor changes to the itinerary that came to light during the trip—it’s possible a Live Itinerary would help alleviate these inevitable discrepancies – but no problems arose from this either.

We were pleased with adjustments and we happy with Kimkim and their entire team.

Hotel Reviews
Zócalo Central
Mexico City

I stayed at Zócalo Central in Mexico City for five nights. The location was right on the square, but unfortunately, the room was very noisy due to being under the restaurant. The noise made it difficult to sleep, especially with chairs moving early in the morning. The staff offered to move us to a quieter room, but we decided to stay put. Overall, the hotel was nice, but it might be better to check for quieter rooms if noise bothers you.

Hotel Parador de Alcalá
Oaxaca

Hotel Parador de Alcalá in Oaxaca was located right on the street, making it a bit noisy. The hotel itself was nice, and the staff were great. It could be a good option for a short stay in the city center, but maybe not ideal for multiple nights if you value a quiet night's sleep.

Staff
Casa Mauna - Boutique Hotel
Crucecita

Casa Mauna was a lovely boutique hotel located near the beach. It had only six rooms and was a short walk to a private beach area. The location was peaceful and quiet, perfect for reflection on the trip. We enjoyed the tranquility and privacy of the hotel, making it a highlight of our stay in the Huatulco Bays. The vegan food was also very good—the drinks excellent. The pool delightful.

Authenticity & Character
Location
Staff
Activity Reviews
Archaeological Tour in Monte Albán
Archaeological Tour in Monte Albán
Oaxaca

In Oaxaca, we were expertly led by and taught by Alex through the old city, to the awesome ruins in Mount Alban, and wonders of Teotitlan del Valle (including the hike!). We were fortunate to have had multiple days with Alex. Exploring the ancient ruins and learning about the Zapotec civilization was truly captivating. The guide was knowledgeable and passionate about the history of the site.

Quality of Experience
Guides, Drivers and Staff
Alex was great
Transport
Explore the archaeological site of Teotihuacan
Explore the archaeological site of Teotihuacan
Mexico City

The private group tour of the archaeological site of Teotihuacan was amazing. Walking through the ancient ruins and learning about the history of the site was a memorable experience. The guide was excellent and shared a wealth of information with us. It was a day filled with awe and wonder

Local specialist: Isabelle Bauer
Isabelle
Isabelle Bauer
Local specialist in Tulum | Replied on Feb 19, 2024
Hola Dale! Thank you so much for your detailed feedback - we really appreciate that you took the time to inform us about your impressions of the trip. I am happy to read that you enjoyed the tours with our local guides and drivers. That proves again that we can rely on them 100 % and that they are doing a great job! I know Pablo & Alex personally and they are the best :) Mariana is one of our most experienced members of the traveler support team and I am glad that she was taking care of... Read more

Hola Dale!

Thank you so much for your detailed feedback - we really appreciate that you took the time to inform us about your impressions of the trip.

I am happy to read that you enjoyed the tours with our local guides and drivers. That proves again that we can rely on them 100 % and that they are doing a great job! I know Pablo & Alex personally and they are the best :)

Mariana is one of our most experienced members of the traveler support team and I am glad that she was taking care of you so well!

I see that you liked the hotels I have chosen, however, I understand that it is very important to stay at hotels that are located at quieter areas to avoid nois pollution. I will contact both hotels to figure out which are the best isolated rooms or - if necessary - offer other hotels.

Thank you again for your feedback and I would love to welcome you again in Mexico!
Isa and Rutopía team

It was our first experience with this company...
Mexico | Jan 23 - Feb 11, 2024

Ilan
Ilan G.
Australia | Reviewed on Feb 16, 2024
It was our first experience with this company and we were pleasantly surprised, the trip was planned very well and the local assistant was fantastic. Highly recommended!! Read more

It was our first experience with this company and we were pleasantly surprised, the trip was planned very well and the local assistant was fantastic. Highly recommended!!

Activity Reviews
Tour of historic Mexico City with street food tasting
Tour of historic Mexico City with street food tasting
Mexico City
Quality of Experience
Guides, Drivers and Staff
Transport
Be amazed by the pre-hispanic beauty of the chinampas in Xochimilco
Be amazed by the pre-hispanic beauty of the chinampas in Xochimilco
Mexico City
Quality of Experience
Guides, Drivers and Staff
Transport
Visit to the National Museum of Anthropology
Visit to the National Museum of Anthropology
Mexico City
Quality of Experience
Guides, Drivers and Staff
Transport
Private Authentic Mexican Cooking Class
Private Authentic Mexican Cooking Class
Mexico City
Quality of Experience
Guides, Drivers and Staff
Transport
Shared biking experience through Teotihuacan "The City of the Gods"
Shared biking experience through Teotihuacan "The City of the Gods"
Mexico City
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Rene Rodarte

Pros - most of the guides who looked after th...
Mexico | Jan 12 - Jan 27, 2024

Sumitra
Sumitra S.
India | Reviewed on Feb 02, 2024
Pros - most of the guides who looked after the group were knowledgeable and enthusiastic. (Though we were not very happy with the local food tastings in Mexico City and Oaxaca, they could have been of a better quality. )
Cons - hotels were pretty average, some of them have certainly seen better times.
The van provided was a total disaster! With tiny windows that you cannot look out from and enjoy the sightseeing. BUT above all the van was insufficient for the group luggage and daily it was... Read more

Pros - most of the guides who looked after the group were knowledgeable and enthusiastic. (Though we were not very happy with the local food tastings in Mexico City and Oaxaca, they could have been of a better quality. )
Cons - hotels were pretty average, some of them have certainly seen better times.

The van provided was a total disaster! With tiny windows that you cannot look out from and enjoy the sightseeing. BUT above all the van was insufficient for the group luggage and daily it was such a struggle to fit ourselves and the suitcases in! When 18 of us reached Oaxaca airport, the suitcases could not fit so we had to hire a taxi on our own initiative and till date have NOT got reimbursed for that. This is not acceptable because we had warned you that Indian women will travel with the maximum luggage possible and to provide a vehicle accordingly, but this never happened, though you were aware of it right from day one . BTW this was a commitment and not a favour.
The driver for an airport transfer on the last date turned up more than 20 minutes late! Once again this is not acceptable, besides there was far too much follow up required on a daily basis.
So the overall Mexico experience is rather disappointing, I am sure you will understand why.

Local specialist: Leslie Pérez

Our trip to the Yucatan was very special . ...
Mexico | Jan 21 - Jan 27, 2024

Lindy
Lindy N.
Los Angeles, CA | Reviewed on Jan 28, 2024
Our trip to the Yucatan was very special . All service providers were pleasant and friendly. The interactions with Mayan families in their community and learning to make tortillas , plant corn, make handicrafts and spot monkeys in the jungle was especially memorable. Of course, exploring the ancient Mayan cities and learning about their culture and scientific achievements was inspiring. Our guides were amazing in their knowledge and interest in our understanding of Mayan culture both... Read more

Our trip to the Yucatan was very special . All service providers were pleasant and friendly. The interactions with Mayan families in their community and learning to make tortillas , plant corn, make handicrafts and spot monkeys in the jungle was especially memorable. Of course, exploring the ancient Mayan cities and learning about their culture and scientific achievements was inspiring. Our guides were amazing in their knowledge and interest in our understanding of Mayan culture both in ancient and modern times. Hotels were excellent and transportation services efficient. A particular shout out to the taxi service drivers , Carlos, and others. Mariana from Rutopia was always a text or call away which helped smooth out any logistical wrinkles. Of course, thanks to Rene who helped plan the trip!! Finally, a round of applause to the zip line team in Punta Laguna who threw some thrilling adventure into the day.

Local specialist: Rene Rodarte

Monterrey/Saltillo Family Trip
Mexico | Jan 12 - Jan 19, 2024

Linda
Linda R.
Sun City Center, FL | Reviewed on Jan 20, 2024
Our private driver service was fabulous; his service was perfection, always on time and accommodating to our every need and request. He is an expert at logistics and keeping our family safe. You should use his services with your all your customers. The Krystal Hotel in Monterey was terrible. Room 519. No water pressure from hot water in the sink. Shower door was never repaired. Never changed sheets or refreshed sheets by cleaning them off. Room service food preparation was rude with... Read more

Our private driver service was fabulous; his service was perfection, always on time and accommodating to our every need and request. He is an expert at logistics and keeping our family safe. You should use his services with your all your customers.

The Krystal Hotel in Monterey was terrible. Room 519. No water pressure from hot water in the sink. Shower door was never repaired. Never changed sheets or refreshed sheets by cleaning them off. Room service food preparation was rude with incorrect food orders delivered. The correct order never showed up. Room thermostat only worked on 1 setting. We could not change the temperature in the room. Toiletries are low quality. Fron desk was rude and unaccommodating and were not trained in safety training when we needed a band aid when our child fell on hotel property. Hotel lobby and dinning room were freezing in temperature everyday especially when it was cold outside. No warmth at all within the hotel. Hotel floor on 5th floor never vacuumed. Same trash on carpet every day. Card keys did not work twice in a row; always had to get new ones at from desk. The gym had no sanitizer wipes and the tv did not work. You should never put your customers at this hotel.

The hotel in Saltillo, Quinta Real, was lovely. Our room had some furniture that needed upgrades or repairs. Overall is was a great experience. The dinning room was fabulous. Gym needed mats and foam rollers.

The Monterrey city tour that was pre arranged with a different driver was terrible. The driver himself was a nice and respectful, but his car was uncomfortable and cold because his defroster didn't seem to work. So we were unable to see out the window at the sights. He tried to find us a lunch spot but we ended up having to walk around outside when it was really cold weather in order to find food. We recognize lunch logistics may have not been officially included in the tour. The driver focused on showing us car dealerships and didn't really provide a comprehensive perspective on the history of Monterrey or San Pedro. He tried to please us and even downloaded a translation app because he was not fully bilingual but the app wasnt working completely or properly; he said he didn't speak much English. So for your English speaking customers, you should not use him. For five people, the size of the car was not appropriate. The tour seemed to focus on area of San Pedro rather than Monterrey. One stop on the tour that was early fabulous was a stop at the Little Wine Market. But it wasn't a planned stop; we asked to stop when we saw it. He also offered to stop wherever we wanted to stop so that was a nice feature or option of the tour experience. Overall, this tour was a low point our our trip.

Some feedback on the kimkim team: seems the team members changed frequently, however we were always able to get quick responses to our requests, and they were always willing to hold conference calls which is key to planning a vacation.

Activity Review
City Tour Monterrey
City Tour Monterrey
Monterrey
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Charlotte Melun

..Disappointed with communication
Mexico | Jan 8 - Jan 17, 2024

Barbara
Barbara V.
Columbine, CO | Reviewed on Jan 18, 2024
We had one guide named Lewis for our hike to the butterfly sanctuary. He was great. Our other nonguides were drivers who did not speak any English. That was a major communication problem and lessened our experiences to two day trips. One trip was to the tenezcal. It was nice but there were no towels or dressing instructions. They did bring a person who helped to explain the temezcal but he did not stay and we had to decipher the shamans instructions. The other activity was a hike to a high... Read more

We had one guide named Lewis for our hike to the butterfly sanctuary. He was great. Our other nonguides were drivers who did not speak any English. That was a major communication problem and lessened our experiences to two day trips. One trip was to the tenezcal. It was nice but there were no towels or dressing instructions. They did bring a person who helped to explain the temezcal but he did not stay and we had to decipher the shamans instructions. The other activity was a hike to a high overlook and two women and one child came with us. No English again The hike was changed from the one on our itinerary.

Hotel Review
Cinco Rodavento
Ciudad de México

Wonderful caring staff. Beautiful rooms. Great rooftop deck. Lovely courtyard and room patio. Plush towels and bed linens. We were charged for one day when we were not there and for a spa service that was not wanted. It totaled over $400. Which they gave us in hotel credits. Half of which we found out about one day before we left. I had told our planner that we would device about spa treatments when we arrived but they were scheduled and charged to us without our knowledge.

Authenticity & Character
Rooftop deck
Location
Close to downtown market and lake.
Staff
So friendly and eager to please.
Cleanliness & Comfort
Shower was amazing with lots of hot water
Activity Reviews
Head to Amanalco for a unique Temazcal experience
Head to Amanalco for a unique Temazcal experience
Mexico

I have already said some of the things but will repeat them. They should have provided towels or told us to bring them. They should have had one English speaker in the temezcal to explain things. The shaman and his associate singer was very good. The lodge was nice and there were places to change.

Quality of Experience
The experience with the chants and herbs and gear
Guides, Drivers and Staff
Car was extremely dirty. Again no English speaker. No guide.
Transport
Clean car and car windows.
Sailing at Valle de Bravo
Sailing at Valle de Bravo
Valle de Bravo

First time sailing. It was a beautiful day on the water. You got a new perspective of Valle de Bravo from the lake.

Quality of Experience
Guides, Drivers and Staff
No staff. We walked to the lake and found the person that had the sailboat.
Hike through the forest to see the Monarch Butterflies at the Matlazinca Sanctuary
Hike through the forest to see the Monarch Butterflies at the Matlazinca Sanctuary
Mexico

We went to a different sanctuary called Almanalco. It was fantastic but it was a very difficult hike through the forest not on a tail. We had to bushwhack through the glorious forest.

Quality of Experience
In a private sanctuary we were the only ones there.
Guides, Drivers and Staff
Let med the English speaking guide
Transport
Terrible road to get there .
Local specialist: Rene Rodarte

Wonderful cultural vacation in Oaxaca
Mexico | Dec 27 - Jan 4, 2024

J
Jenny K.
San Jose, CA | Reviewed on Jan 08, 2024
We had a wonderful vacation in Oaxaca experiencing the culture, art, and food. Rene did an excellent job planning the trip to balance cooking days with more active tours and free time to explore the city. We loved visiting families in their homes to cook with them, and learn about their way of life. The pottery and art experiences were very special and perfect for us and our 12 and 14 year old boys. The simple and wholesome way of life made an impression on us all. My 14 year old already made... Read more

We had a wonderful vacation in Oaxaca experiencing the culture, art, and food. Rene did an excellent job planning the trip to balance cooking days with more active tours and free time to explore the city. We loved visiting families in their homes to cook with them, and learn about their way of life. The pottery and art experiences were very special and perfect for us and our 12 and 14 year old boys. The simple and wholesome way of life made an impression on us all. My 14 year old already made tortillas from scratch since we returned home a few days ago.

Hotel and restaurants were all fantastic, too. Rene had stayed in the hotel, and eaten at the restaurants he recommended. We are very grateful to have been matched with him.

Hotel Review
Hotel Tabáa Oaxaca
Oaxaca

This hotel is in a great location, walkable to all parts of Oaxaca City but also on a quieter street. The employees who work here are wonderful and keep the hotel running well and looking beautiful. There was always pure water available in glass, reusable bottles for us, and a place to refill our water bottles for the day. The rooms were clean and the linens soft. Thank you for a wonderful stay.

Authenticity & Character
Location
Quiet street yet in a lovely neighborhood and close to everything.
Staff
Benito and others were so incredibly kind to us and our boys. They also went out of their way to help us get our clothes cleaned when laundromats were backed up by 4+ days due to holiday closures.
Cleanliness & Comfort
Shower, bathroom, and bedroom all extremely clean
Activity Reviews
Rural cooking workshop in Oaxaca
Rural cooking workshop in Oaxaca
Oaxaca

We loved going to this market and the cook's home to make lunch together. She was generous, talented and very sweet and we learned a lot and had a great day. My son was so inspired that he's made tortillas from scratch since we arrived back home to California. There was no problem accommodating our vegetarian diet.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Gastronomic Indigenous Roots
Gastronomic Indigenous Roots
Oaxaca

This was a great dinner for our first night in Oaxaca. We experienced so many different types of food, and it was helpful to have it all prepaid since we hadn't exchanged money yet.

Quality of Experience
Food
Biking tour and street art
Biking tour and street art
Oaxaca

Diego took us through 3 neighborhoods on bikes and taught us so much about the city through murals and art. It was a very memorable experience, and we only wished we had even more tours with him.

Quality of Experience
Guides, Drivers and Staff
Diego was one of the best guides we had on our whole trip.
Transport
Our family is tall so some of the bikes were a little small.
Oaxacan Markets: A Culinary Journey through Colors and Flavors
Oaxacan Markets: A Culinary Journey through Colors and Flavors
Oaxaca

Ana took us through markets and all around the city to try different local foods. It was a great choice to have this tour on our first full day in Oaxaca. Everything was delicious. Ana made sure we could eat vegetarian - this was not difficult since the traditional Oaxacan foods are plant-based anyway. We are an active family and our only change would have been to make this a walking tour rather than going to each place by van.

Quality of Experience
Guides, Drivers and Staff
Ana was a fantastic guide, and also gave us other suggestions for places to visit during our week in Oaxaca. She told us about polideportivo - a nearby public track and exercise area - where my 12 yr old son happily played soccer 5 of the afternoons of our week in Oaxaca.
Transport
We stayed within the main city and could have walked everywhere rather than driven. Our driver was great though. It's just our preference to walk more, especially for a food tour!
Traditional amaranth meal with "Alegría de la vida"
Traditional amaranth meal with "Alegría de la vida"
Mexico

Loved the cooking experience, especially making fresh tortillas in the outdoor kitchen of one of our hosts.

Quality of Experience
Women were in charge of the experience and such talented cooks. It was wonderful to experience their culture and eat the traditional grains.
Food
Fresh blue corn tortillas were delicious straight from the comal, and the host also made amazing salsa to go with it.
Guides, Drivers and Staff
Our driver Manuel was awesome and his English was great so he could fill in some information for us on the ride back to the hotel and during the lunch.
Transport
Experience the culture of Oaxaca: discover textile art, ceramics and mezcal
Experience the culture of Oaxaca: discover textile art, ceramics and mezcal
Oaxaca

One of our most favorite days in Oaxaca - we especially loved the pottery and the experience meeting the artist who perfected this craft to sell to her community and eventually worldwide. The weavers were also fantastic and involved my son in finishing a rug that this particular man had been working on for months. A very memorable day.

Quality of Experience
Getting to go to the artists' homes to see them make their craft was a fantastic experience.
Guides, Drivers and Staff
Madai was our knowledgable English speaking guide. Her education was in archeology and she knew a lot about the area.
Transport
Manuel was a great and safe driver.
Monte Albán and the alebrijes workshop: an unforgettable experience
Monte Albán and the alebrijes workshop: an unforgettable experience
Oaxaca

5+ stars for the alebrijes workshop and 3 stars for Monte Alban. Alebrijes- It was wonderful meeting the Jimenez family and learning about the carving and painting of the spirit animals. The 4 of us, including our sons ages 12 and 14, spent hours painting our own alebrijes after we had lunch and a tour of the beautiful little museum which was part of their home. Monte Alban- We appreciated getting there early before the bigger crowds, but this visit felt very touristy and it was hard to follow the stories of our English speaking guide.

Quality of Experience
Guides, Drivers and Staff
Edgar was a very nice and knowledgeable man, but his stories about Monte Alban were hard for us to follow. We wished we would have read more about it ahead of time.
Transport
Local specialist: Rene Rodarte

AMAZING! Great service and real VIP experienc...
Mexico | Dec 30 - Dec 30, 2023

L
Liz S.
Dallas, TX | Reviewed on Dec 31, 2023

AMAZING! Great service and real VIP experience. Loved our personal driver Cesar and our expert guide at Chichen Itza, Rangel. The cenote was sublime- couldn’t have been a better day. Will book again when I come back!

Local specialist: Sofia Durand

Overall, great trip: good planning from Rene, great executio by Mariana
Mexico | Nov 24 - Dec 16, 2023

W
Wouter K.
Singapore | Reviewed on Dec 23, 2023
Overall, great trip: good planning from Rene, exactly the things I wanted, and then great execution by Marianne supporting me every day. WOuld only change 4 things
- Hotel in Palenque: bad experience. Bad food poisoning from hotel restaurant, noone in pace speaks any englis, beds uncomfortable, ...
- R Barrios waterfalls: skip. Waterfals are ok but can do in 1 hour, but tour drops you there for 3 hours with only 1 small bar to sit after that even wants to charge you for wifi
- Ek Balam...
Read more

Overall, great trip: good planning from Rene, exactly the things I wanted, and then great execution by Marianne supporting me every day. WOuld only change 4 things
- Hotel in Palenque: bad experience. Bad food poisoning from hotel restaurant, noone in pace speaks any englis, beds uncomfortable, ...
- R Barrios waterfalls: skip. Waterfals are ok but can do in 1 hour, but tour drops you there for 3 hours with only 1 small bar to sit after that even wants to charge you for wifi
- Ek Balam Cenote: cenote is very good, but the included lunch is terrible. Better book without the lunch
-

Hotel Review
Hotel La Aldea del Halach Huinic
Palenque

Got very bad food poisoning from hotel retaurant Also, none, not even front desk, speaks any english

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Chef's Table Experiencie
Chef's Table Experiencie
Mexico City
Quality of Experience
Guides, Drivers and Staff
Tour of historic Mexico City with street food tasting
Tour of historic Mexico City with street food tasting
Mexico City
Quality of Experience
Guides, Drivers and Staff
Hierve el Agua Hiking and Mezcal Distillery
Hierve el Agua Hiking and Mezcal Distillery
Oaxaca

They should warn you beore that the hike is quite hard and you need to be in good shape.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Excursion to the Sumidero Canyon & Chiapa de Corzo
Excursion to the Sumidero Canyon & Chiapa de Corzo
Mexico
Quality of Experience
Guides, Drivers and Staff
Transport
Explore the mysterious area of Ek Balam
Explore the mysterious area of Ek Balam
Ek Balam

Its nice, but its a small site

Quality of Experience
Guides, Drivers and Staff
Transport
Shared Experience: Tacos, Chelas & Mezcal in Narvarte
Shared Experience: Tacos, Chelas & Mezcal in Narvarte
Mexico City
Quality of Experience
Guides, Drivers and Staff
Be amazed by the pre-hispanic beauty of the chinampas in Xochimilco
Be amazed by the pre-hispanic beauty of the chinampas in Xochimilco
Mexico City
Quality of Experience
Guides, Drivers and Staff
Transport
Gastronomic Indigenous Roots
Gastronomic Indigenous Roots
Oaxaca
Quality of Experience
Food
Guides, Drivers and Staff
Archaeological Tour in Monte Albán
Archaeological Tour in Monte Albán
Oaxaca
Quality of Experience
Guides, Drivers and Staff
Transport
The beautiful waterfalls of Misol-ha & Agua Azul - Night in Palenque.
The beautiful waterfalls of Misol-ha & Agua Azul - Night in Palenque.
Mexico
Quality of Experience
Guides, Drivers and Staff
Transport
Discover the Palenque Archeological Site
Discover the Palenque Archeological Site
Palenque
Quality of Experience
Guides, Drivers and Staff
Transport
Very confusing, different drivers, very little instructions what to do at end of trip
Visit the Roberto Barrios Waterfalls
Visit the Roberto Barrios Waterfalls
Palenque

Waterfalls are ok but can do in less than 1 hour. But the trip is 3 hours and only place to stay is at some small bar that has no menu, and even tries to charge you for wifi

Quality of Experience
Guides, Drivers and Staff
Transport
Van broke down so now took 2 hours to get back to town
Visit Calakmul in the Biosphere Reserve
Visit Calakmul in the Biosphere Reserve
Mexico

Highlight of the trip. We should have left even earlier so we could have spent more time there

Quality of Experience
Guides, Drivers and Staff
Transport
Uxmal, a city with Puuc style
Uxmal, a city with Puuc style
Mexico
Quality of Experience
Guides, Drivers and Staff
Transport
Kabah Archaeological Sites
Kabah Archaeological Sites
Uxmal

Good to combine with Uxmal, woudn't do it on its own

Quality of Experience
Guides, Drivers and Staff
Transport
Explore the Celestun Biosphere Reserve
Explore the Celestun Biosphere Reserve
Mérida

Boat ride is nice but really short (45 mins), should be longer After hat they just drop you at a restaurant next to a beach

Quality of Experience
Guides, Drivers and Staff
Transport
unfcomfortable small car
Explore Chichén Itzá: A Wonder of the Mayan World
Explore Chichén Itzá: A Wonder of the Mayan World
Chichén Itzá

Cmpared to Calakmul, Palenque & Uxmal I found CHichen Itza a little disappointing and ess impressive than the others

Quality of Experience
Guides, Drivers and Staff
Transport
Discover the beautiful Cenote X'canché, and let yourself be captivated.
Discover the beautiful Cenote X'canché, and let yourself be captivated.
Ek Balam

Cenote was great The included lunch however was the worst meal of the whole trip

Quality of Experience
Coba and the sacred Mayan roads
Coba and the sacred Mayan roads
Cobá

Samller site but nice as its in jungle

Guides, Drivers and Staff
One guider to just buy you tickets, and then anther real guide....little over the top
Eco Center & Traditional Mayan Meal
Eco Center & Traditional Mayan Meal
Mexico

Meal was ok but nothing special The eco centre is not much. Couple of cages

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Visit the archaeological site of Tulum
Visit the archaeological site of Tulum
Tulum
Quality of Experience
Guides, Drivers and Staff
Tour the famous and picturesque neighborhood of Coyoacán.
Tour the famous and picturesque neighborhood of Coyoacán.
Mexico City
Quality of Experience
Guides, Drivers and Staff
Transport
Visit Mitla Archeological Site
Visit Mitla Archeological Site
Oaxaca

Wasnt impressed by Mitla

Quality of Experience
Guides, Drivers and Staff
Transport
El Chiflón and Lagos de Montebello
El Chiflón and Lagos de Montebello
San Cristobal de las Casas

Chiflon was great. But we had really bad weather for the lakes so coudnt see anything. Also, guide was bad: complained non stop, didnt stop talking abut god nows what for 12 hours, ....

Quality of Experience
Guides, Drivers and Staff
Transport
Look for spider monkeys in Punta Laguna
Look for spider monkeys in Punta Laguna
Mexico
Quality of Experience
Guides, Drivers and Staff
Transport
Biking in Teotihuacán "The City of the Gods" & Overnight in Puebla
Biking in Teotihuacán "The City of the Gods" & Overnight in Puebla
Mexico
Quality of Experience
Food
Guides, Drivers and Staff
Between markets and corn in the magical town of Cholula
Between markets and corn in the magical town of Cholula
Mexico
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Free Afternoon in Puebla
Free Afternoon in Puebla
Mexico
Quality of Experience
Oaxacan Markets: A Culinary Journey through Colors and Flavors
Oaxacan Markets: A Culinary Journey through Colors and Flavors
Oaxaca

Only food, and food kind of repetitive. Should have more variety. But good guide

Quality of Experience
Quality of Experience
Guides, Drivers and Staff
Guides, Drivers and Staff
Transport
Transport
Local specialist: Rene Rodarte

Mexican Adventure!!
Mexico | Nov 11 - Nov 16, 2023

R
Rachel O.
San Jose, CA | Reviewed on Nov 23, 2023
Rene did a great job helping us plan an amazing trip to Mexico. He really helped us build the adventure we were looking for and organized an amazing hike to see the Monarch butterflies. The cabin we stayed in in Almanaco was breathtaking!! The biking around Teotihuacan was also a highlight as well as the recommendations around Mexico CIty! Very well organized! Read more

Rene did a great job helping us plan an amazing trip to Mexico. He really helped us build the adventure we were looking for and organized an amazing hike to see the Monarch butterflies. The cabin we stayed in in Almanaco was breathtaking!! The biking around Teotihuacan was also a highlight as well as the recommendations around Mexico CIty! Very well organized!

Hotel Reviews
Hampton Inn & Suites Mexico City
Mexico City

Perfect hotel in the heart of the city. Excellent place to stay. Free breakfast. Spacious bedrooms. Even have a workout room!

Amanalco Alpine Cabins

such a cool experience. Amazing hospitality. Beuatiful sunrise and sunset in the mountains, Stars at night were incredible. Provided fire wood to make a fire in our cabin!! One of the coolest places I have ever stayed,

Authenticity & Character
Location
Surrounded by beautiful mountains in the wilderness, does not get much better than that
Staff
Cleanliness & Comfort
Hotel Mesón de Leyendas
Valle de Bravo

Great breakfast! Spacious and clean room in a perfect spot of the town. Only downside was that the walls are very thin and there was a lot of noise coming from the street and school across the road at night and early in the AM.

Activity Review
Embark on two-day trekking adventure to the Amanalco Basin
Embark on two-day trekking adventure to the Amanalco Basin
Amanalco

Such a cool and amazing hike. Monarch butterflies were so beautiful and so cool to see. Felt very safe with guide. Incredibly nice to get out of the city and be in nature and more remote. Amazing place to stay in the middle.

Guides, Drivers and Staff
Luis was an incredible guide who was so kind and informative.
Transport
Great taxi drivers. Felt very safe. Stuff always arrived. And they always showed up.
Local specialist: Rene Rodarte

Good Trip Booking Website --Safe and Fun Activities
Mexico | Nov 9 - Nov 16, 2023

N
Nikhita C.
Cupertino, CA | Reviewed on Nov 23, 2023
Our trip advisors Rene, Lizbeth, and Ximena were really helpful with any questions and concerns we had and they had taken into consideration that my friend was vegan when booking and trip planning. Thank You so much for your help! Read more

Our trip advisors Rene, Lizbeth, and Ximena were really helpful with any questions and concerns we had and they had taken into consideration that my friend was vegan when booking and trip planning. Thank You so much for your help!

Hotel Reviews
Hotel Punto Mx
Mexico City

Hotel was really good!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
El Sueño Hotel & Spa
Puebla

The hotel was kind of hidden, but gives you nice fairytale vibes. The only reason I give this a 3 is because the toilet broke the night we got there but the staff was attentive and kind and moved us to another room--albeit a little smaller than the one we had before.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Be amazed by the pre-hispanic beauty of the chinampas in Xochimilco
Be amazed by the pre-hispanic beauty of the chinampas in Xochimilco
Mexico City
Quality of Experience
Guides, Drivers and Staff
Transport
Driver was late (he got confused), and operator was not responding to us and didn't give us any contact info on how to contact the driver. Operator was also not picking up our phone calls, so we had to reach out to kimkim staff.
Tour of historic Mexico City with street food tasting
Tour of historic Mexico City with street food tasting
Mexico City
Quality of Experience
Guides, Drivers and Staff
Transport
Explore the Casa Azul Museum
Explore the Casa Azul Museum
Mexico City

We did not get to go to the casa Azul museum this time around

See Teotihuacan by Hot Air Balloon
See Teotihuacan by Hot Air Balloon
Mexico City
Quality of Experience
Food
I think they started running out of food by the time we got back from the hot air balloon 😅
Guides, Drivers and Staff
Transport
Biking in Teotihuacán "The City of the Gods" & Overnight in Puebla
Biking in Teotihuacán "The City of the Gods" & Overnight in Puebla
Mexico
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Free Afternoon in Puebla
Free Afternoon in Puebla
Mexico
Discover the Magical town of Cholula
Discover the Magical town of Cholula
Mexico
Quality of Experience
Guides, Drivers and Staff
I loved our guide!
Transport
Mole Poblano tour with cooking class
Mole Poblano tour with cooking class
Puebla
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Rene Rodarte