Kimkim Trip Reviews for Mexico

Reviews from actual kimkim travelers. We publish all reviews.
5.0
(16 reviews)
Read 16 verified reviews by travelers who booked their trip on kimkim.

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See beautiful architecture and Mayan culture · Mexico - Sep 17 - Sep 25, 2019

Traveler: Elizabeth K. - Local specialist: Jorge Reyna

The team is very responsive and really listen to your requirement and tried to accommodate your demand . The response time is quick . When arrived in Mexico , the responsible person kept close contact to ensure things are on the correct track . The itinerary planned just fit our requirement .
It had included both the colorful culture and history of the country . Even with a last minute request to book a restaurant , the agent is willing and try her best to arrange for us ,

Jorge Reyna profile photo
Jorge Reyna, local specialist, responded to this review:

Dear Elizabeth
Thank you for your comments! We are glad that you had a great time with all our guides, and that you could discover the beautify of Mexico with them. It was our pleasure helping you with the design of this wonderful itinerary, and we totally believe that having a person taking care of you during your trip makes the difference! Thank you for trusting us for this trip and you are welcome back at any time!
Happy travels,
Jorge & Totonal Viajes Team

Mexico2019 Rev1 · Mexico - Jul 20 - Aug 6, 2019

Traveler: Alan S. - Local specialist: Sibila Andrade

Our family of four just completed an extraordinary 16-day trip through Mexico, which included stops in Mexico City, San Miguel de Allende, Guanajuato, Tulum, Valladolid, and Holbox Island. This was a truly unforgettable trip. KimKim connected us with Mexico experts, Sibila and Jorge, from Totonal Viajes and they took care of all the details; planning our itinerary, transportation, and activities. From day one, they asked about us to learn how we like to travel, where we wanted to visit, and... read more

Our family of four just completed an extraordinary 16-day trip through Mexico, which included stops in Mexico City, San Miguel de Allende, Guanajuato, Tulum, Valladolid, and Holbox Island. This was a truly unforgettable trip. KimKim connected us with Mexico experts, Sibila and Jorge, from Totonal Viajes and they took care of all the details; planning our itinerary, transportation, and activities. From day one, they asked about us to learn how we like to travel, where we wanted to visit, and what we were interested in doing. The trip was perfectly coordinated. Our transportation and guides were all punctual, professional, and great to work with. It is clear that the staff at Totonal have experience and knowledge which they are passionate about sharing so that their clients have a truly wonderful time in Mexico. Every guide we had was well informed on their particular area and subject matter, as well as being friendly and accommodating when necessary.

Melina oversaw our day to day operations, and was available day or night any time we had a question or concern. She was an invaluable resource, and her response time was always super quick! In Mexico City, Pablo capably led us around the city, avoiding crowds and heavy traffic, sharing with us his knowledge of art, history, and the Aztec ruins in the surrounding areas. He was our driver on longer journeys to Queretaro and San Miguel de Allende, and he became like a member of the family after our time together.

Outside of San Miguel de Allende, we had the amazing opportunity to cook with Rosana at her home and restaurant, which is also a museum of prehispanic astronomy. It was an unforgettable day with Rosana, her husband, and her helper Lola- and I would highly encourage anyone with a love of history and the culinary arts to check it out!

Our guide for the day in Guanajuato was Antonio, and he deftly led us on a walking tour of this fabulous city, painting a vivid picture of its history and current status as one of the world’s great silver mining regions. As a lifelong resident of Guanajuato and a former mining engineer himself, Antonio had a wealth of personal knowledge and experience to share with us, and was a true gentleman and pleasure to converse with. From Guanajuato we flew to Cancun and began our time in the Yucatan in Tulum. Our guide, Pepe, showed us the wonders of the Sian Ka’an reserve. As an avid and prolific diver, his knowledge of the history and flora and fauna of the area were unparalleled. We followed him into the jungle to watch a skilled ‘chiclero’ extract latex from a tree using the same method as his father and grandfather before him. Unforgettable!

I also must thank our local contact in Playa del Carmen, Teresa. She accompanied us in person to ensure we had no difficulties at the car rental office, and she was there at the culmination of our journey to see us off at the airport and facilitate a smooth departure. She was kind and wonderful, and always just a message away if we needed anything at all during our time in the Yucatan.

In summary, we are thrilled with KimKim’s services. Like most people, our time and resources for travel are limited, and KimKIm succeeded at providing us with a unique and personal curated experience. It means so much that KimKim was able to assist us with crafting such a memorable, meaningful, and seamless trip. I am already dreaming of the next adventure… and when we are ready for that journey, I will be reaching out to KimKim again to help us with the logistics!

Thank you,
Jessica and Alan

Sibila Andrade profile photo
Sibila Andrade, local specialist, responded to this review:

Dear Alan,

Thank you so much for your wonderful review, you have no idea how happy I am that you had a good time after your long journey through my beautiful Mexico. It's already obvious to me that all our providers will be very happy to hear about your story which encourages us to keep our services always on top! We are so looking forward to having you back in Mexico! Until then, we wish you all the best!

Sibila & Totonal Team.

Mexico · Mexico - May 24 - Jun 2, 2019

Traveler: Sarah O. - Local specialist: Sibila Andrade

This was a tremendous trip! I can’t say enough about the entire team. From the very first step, Sibila was knowledgeable, friendly and more then helpful throughout the pre-planning pre-booking phase. She helped coordinate a trip that exceeded every expectation. She responded immediately to every question, and concern that I had. The trip was planned expertly and we were able to see and do things that we will remember for a lifetime. We had local guides that spoke impeccable English, and... read more

This was a tremendous trip! I can’t say enough about the entire team. From the very first step, Sibila was knowledgeable, friendly and more then helpful throughout the pre-planning pre-booking phase. She helped coordinate a trip that exceeded every expectation. She responded immediately to every question, and concern that I had. The trip was planned expertly and we were able to see and do things that we will remember for a lifetime. We had local guides that spoke impeccable English, and had the historical knowledge of a college professor; Anna, Paola, Fidel, Gilberto, Manuel...all amazing . We were more than impressed. Our local representative, Melina called and texted me immediately upon arrival, and she too was available and responsive at all times. We had a wonderful driver: Javier, who went above and beyond each time he drove us, and was truly a joy. We can’t wait to go back to Mexico, and will definitely be using Kim Kim for our next journey. Muchas Gracias todos!!!

Sibila Andrade profile photo
Sibila Andrade, local specialist, responded to this review:

Thank you, Sarah, for your kind words. We appreciate them a lot and are all very happy that you enjoyed your trip so much. It has been our pleasure planning and accompanying your stay in Mexico. Thank you for trusting Kimkim and Totonal Viajes. We are happy to welcome you back whenever you are ready to discover more of our wonderful country. Hasta luego! :)
Sunny regards from Mexico,
Sibila and the entire Totonal team

Simone

Mexico - food tour in colonial towns and Oaxaca · Mexico - Mar 30 - Apr 7, 2019

Traveler: Simone B. - Local specialist: Jorge Reyna

Wonderful trip to Mexico visiting Mexico City, Puebla and Oaxaca. Perfectly organised by Jorge who arranged a fantastic itinerary based around Mexican gastronomy. Lovely hotels, excellent guides and everything worked very smoothly. Highly recommend Jorge to plan a memorable holiday in Mexico!

Jorge Reyna profile photo
Jorge Reyna, local specialist, responded to this review:

Hola Simone,

Thank you very much for your review and your kind words =) I am so happy to read that you had such a great time enjoying some of the region’s most important and beautiful historic sites. I enjoyed a lot planning this trip for you and your parents and I hope you will come back soon =)

Happy travels,

Jorge & Totonal Team

tours · Mexico - Feb 7 - Feb 7, 2019

Traveler: tom f. - Local specialist: Jorge Reyna

Our Ednza tour with Juan was great,he was very informative,friendly,and went out of his way to take lots of group pictures for us too!...It was beautiful, and I would defiantly recommend this guided tour....Great Job!!!! Tom

Jorge Reyna profile photo
Jorge Reyna, local specialist, responded to this review:

Hola Tom!!!
Thank you very much for traveling with us! We hope you enjoyed your tour to Edzná! Hope to see you soon again to enjoy this beautiful country.

Jorge & Totonal Team

DINA

Teotihuacan - Mexico City - Basilica of our lady of Guadalupe · Mexico - Jan 29 - Feb 1, 2019

Traveler: DINA M. - Local specialist: Jorge Reyna

Jorge organised the trip for us, and Demi was our guide for the Mexico City. First day we decided to go to the Teotihuacan and Basilica de Santa Maria de Guadalupe and on the second day wandering in the city. We liked pyramids in Teotihuacan the most. Demi explained everything and also he knows english so that was a bonus. Even we got stucked in the traffic jam Our driver Eric and guide Demi were very calm and easy going. Would recommend them also to the others!

Best regards,
Dina

Jorge Reyna profile photo
Jorge Reyna, local specialist, responded to this review:

Hola Dina,

Thank you very much for your nice comments, I am so glad that you enjoyed your trip, It was a pleasure to help you organize a nice experience and I hope you come back soon to Mexico!!!

Happy Travels,

Jorge & Totonal Team

Pamela

Mexico in January · Mexico - Jan 4 - Jan 19, 2019

Traveler: Pamela C. - Local specialist: Jorge Reyna

We contacted Kimkim last year to arrange a locally organised trip. From the beginnin* excellent communication and we were put into contact with Jorge Reyna bested at Totonal. Jorge was fantastic. He listened to our requests whilst bringing his own experience of travelling in Mexico. Arrival in Me I o city was perfect; met on time and transferred to the lovely central zocalo central hotel. Pablo Yuichi was our guide and was very knowledgeable, very friendly and worked very hard to maximise... read more

We contacted Kimkim last year to arrange a locally organised trip. From the beginnin* excellent communication and we were put into contact with Jorge Reyna bested at Totonal. Jorge was fantastic. He listened to our requests whilst bringing his own experience of travelling in Mexico. Arrival in Me I o city was perfect; met on time and transferred to the lovely central zocalo central hotel. Pablo Yuichi was our guide and was very knowledgeable, very friendly and worked very hard to maximise our experience in Mexico City. Highly recommend Pablo and his charming father who drove us. We had a 3+ hour delay for our flight to Tuxtla but our driver was waiting despite the early hours of the morning and saw us safely into our hotel room. Pepe our guide was fabulous. We had a great trip along the Canon del Sumidero and Chiapa de Corsa. Our visit to the indiguviilages was fascinating. Still with Pepe an early but worthwhile journey to Agua Azal Waterfalls onto Palenque. Our next great guide Hector toook us along with other travellers to Yaxchilian and Bonampak sites. Fabulous. Onto the lovely walled city of Campeche, Terese, our final guide and driver was amazing. She took incredible care of us. Very professional helped me find the mexican cooking ingredients in particular the elusive dried epazote. Finally onto Isla Holbox. A fantastic, very well organised trip with great local guides who made this a truly memorable experience. One again thanks to Jorge.

Jorge Reyna profile photo
Jorge Reyna, local specialist, responded to this review:

Dear Pamela,
Thank you very much for your kind review. We are very happy to hear that you enjoyed your stay in Mexico! For sure, we will make that all your guides receive your greetings also. Having good guides really makes a difference, and therefore we work only with well-experienced driver-guides, who know how to show the very best of Mexico in a truly authentic way. Thanks for trusting us to design your trip and we hope to hear from you soon!

Happy Travels,

Jorge & Totonal Team

Justine

Mexico - Justine · Mexico - Jan 7 - Jan 18, 2019

Traveler: Justine B. - Local specialist: Laëtitia Coly

Really enjoyed my trip with KimKim and would highly recommend.
Usually I would plan my own holidays and research everywhere, but with my Mexico trip I didn’t have this luxury. I trusted kimkim and they were fantastic. Not only did they plan me an awesome trip within my budget, but they were also available 24/7 for support which was really helpful!
Thanks so much to the team.

Family trip to Oaxaca · Mexico - Dec 23 - Jan 3, 2019

Traveler: Mark B. - Local specialist: Jorge Reyna

Everyghing that KimKim helped coordinate, including guides, was excellent. Jorge, our KimKim agent really helped make this a perfect family vacation.

Jorge Reyna profile photo
Jorge Reyna, local specialist, responded to this review:

Hola Mark,

Thank you for taking the time to leave us a review and for visiting our beautiful country. We glad to hear you had such a great trip and the guides meet up your expectations. Wish you the best on future trips!

Best Regards,

Jorge & Totonal Team

Susie

Family Christmas · Mexico - Dec 24 - Dec 31, 2018

Traveler: Susie G. - Local specialist: Jorge Reyna

We booked a week long trip to San Miguel de Allende and Guanajuato through Totonal Viajes (via KimKim) and were so pleased with the attention to detail and positive experience throughout -- from our friendly airport transfer to our exclusive tours with Maria in San Miguel de Allende, and with Susana and Antonio in Guanajuato.

Jorge, our agent, did a wonderful job of accommodating our group during a very busy travel time. Our hotels were perfectly located, and our local experiences were all... read more

We booked a week long trip to San Miguel de Allende and Guanajuato through Totonal Viajes (via KimKim) and were so pleased with the attention to detail and positive experience throughout -- from our friendly airport transfer to our exclusive tours with Maria in San Miguel de Allende, and with Susana and Antonio in Guanajuato.

Jorge, our agent, did a wonderful job of accommodating our group during a very busy travel time. Our hotels were perfectly located, and our local experiences were all so well curated. It's clear we were dealing with someone who knows how to share the magic of travel and Mexico's culture with visitors! And Jorge stayed in touch during our trip, checking in via WhatsApp. I would definitely book with Totonal Viajes on KimKim again.

Jorge Reyna profile photo
Jorge Reyna, local specialist, responded to this review:

Dear Susie,

Thank you very much for your kind words about our guides and drivers. It was a pleasure to organize your trip to Mexico and it is important for us to give you good services so you can enjoy the beauty of this amazing country. Once again, thank you for traveling with us and hope to welcome you again on another memorable trip.

Happy Travels
Jorge & Totonal Viajes Team

Family Christmas · Mexico - Dec 24 - Dec 31, 2018

Traveler: Zoe G. - Local specialist: Jorge Reyna

We have just returned from an amazing trip to Mexico that Jorge had planned for us. We were met at the Leon airport by a very friendly driver - Christian - and soon learned that every single person that the agency has assigned to us is just as nice. Our hotel in San Miguel was comfortable and centrally located and the tours that Maria gave us were informative and most enjoyable. We enjoyed visiting churches, monuments, and the Mercado without being pushed in any way. Being a great host, she... read more

We have just returned from an amazing trip to Mexico that Jorge had planned for us. We were met at the Leon airport by a very friendly driver - Christian - and soon learned that every single person that the agency has assigned to us is just as nice. Our hotel in San Miguel was comfortable and centrally located and the tours that Maria gave us were informative and most enjoyable. We enjoyed visiting churches, monuments, and the Mercado without being pushed in any way. Being a great host, she even treated us to local ice cream!) The hotel in Guanajuato was just as nice, if not better. Here we met a family of tour guides. First Susana took us around town and gave us a lovely description of the city and its magnificent history. The next day, her father Antonio drove us to the mines and the mummy museum and showed us spectacular views of the beautiful Guanajuato. Not only does everyone in this family know their history and city, but also the friendly approach of those we met made us feel as if we were among relatives.
I would highly recommend a similar journey to everyone. I still can't believe that these magical cities are only a couple of hours' flight away and am confident that our family will take more trips to these destinations. Thank you, KimKim, and a huge thank you to Jorge who did everything he could to meet our demands. I hope to someday have a chance to thank him in person!

Jorge Reyna profile photo
Jorge Reyna, local specialist, responded to this review:

Dear Zoe!!!

Your review is just amazing!!! Thank you so much for your kind words and to trust in Kimkim and Totonal for your trip. We are very very happy that you enjoyed the experience, Guanajuato and San Miguel Allende are lovely colonial cities with a lot of history, are authentic treasures of Mexico!!!
I will send all your comments to Christian, Maria, Susana, and Antonio who love what they do and is reflected in their service, We will be more than glad to help you arrange another... read more

Dear Zoe!!!

Your review is just amazing!!! Thank you so much for your kind words and to trust in Kimkim and Totonal for your trip. We are very very happy that you enjoyed the experience, Guanajuato and San Miguel Allende are lovely colonial cities with a lot of history, are authentic treasures of Mexico!!!
I will send all your comments to Christian, Maria, Susana, and Antonio who love what they do and is reflected in their service, We will be more than glad to help you arrange another trip experience for you and your family!

Wish you a very nice 2019 full of great experiences!

Happy travels,

Jorge and Totonal Viajes Team =)

Mexico december 2018 · Mexico - Dec 7 - Dec 15, 2018

Traveler: Simon L. - Local specialist: Jorge Reyna

Thank you Jorge for organising a wonderful trip over 3 cities in Mexico. Mexico City was vibrant and active. Puebla was more historic and the central area full of character, artists, pottery and candy! Great to wander around and enjoy. Similarly the days spent in Oaxaca further south were so enjoyable, wandering around the historic centre. Whilst the Sun and Moon temples at Teotihuacan were amazing, the pyramids at Monte Alban I think outshone them! The guides we had in each area were excellent - knowledgable, friendly and so helpful. We want to come back!

Jorge Reyna profile photo
Jorge Reyna, local specialist, responded to this review:

Thank you so much for your review! It makes us really happy to see that you had such a fantastic time in these wonderful cities that have so much to offer!!! It's really important to us to have happy travelers. That is why we work with excellent guides and always do our best for our clients to really enjoy their visit to Mexico. I hope you come back soon! We would be really happy to have you back.

Happy travels,

Jorge

Jonny

Mexico City · Mexico - Oct 26 - Oct 29, 2018

Traveler: Jonny P. - Local specialist: Jorge Reyna

Jorge turned around a complete tour with under 24hrs notice. The tours were informative with great guides and delivered exactly what we asked for. Thanks!

Jorge Reyna profile photo
Jorge Reyna, local specialist, responded to this review:

Thank you so much Jonny! It was a pleasure to help you with your trip to Mexico. I'm glad that you enjoyed your time in Mexico City. I look forward to hearing from you shortly! Happy Travels!!!

Mexico/Cuba/Central America · Mexico - Aug 26 - Sep 2, 2018

Traveler: Sheila P. - Local specialist: Sonia Teruel

My nephew and I especially enjoyed the guide Miguel who took us to Teotihuacan pyramids and other places near Mexico City and Alex in Oaxaca who took us on a tour of the Santo Domingo Church and museum as well as Monte Alban for their knowledge of the archaeological digs as well as ancient Indian history. Chef Carla was also great at providing us information about the local produce market and teaching us how to cook traditional Oaxacan food while allowing us to be quite interactive in the preparation of the food.

Sonia Teruel profile photo
Sonia Teruel, local specialist, responded to this review:

Thanks so much for your kind review, Sheila!! I am glad that you enjoyed discovering the history, gastronomy and art in Mexico. We hope to see you soon in this wonderful country!
Best,
Sonia.

Maya Ruins, Culture, Beaches · Mexico - Aug 5 - Aug 11, 2018

Traveler: Noemi B. - Local specialist: Laëtitia Coly

I’m a solo traveler and I chose to get a trip in Mexico by myself. Laetitia is the girl that assisted me during the planning of the trip and we kept in touch all the time, before and during my trip. She has been really detailed in everything and she always made sure that everything was fine. Always available for every problem and doubt I had. Once there’s been a little mistake and the company after having fixed it, they made me find in the hotel a little gift from them. I really recommend... read more

I’m a solo traveler and I chose to get a trip in Mexico by myself. Laetitia is the girl that assisted me during the planning of the trip and we kept in touch all the time, before and during my trip. She has been really detailed in everything and she always made sure that everything was fine. Always available for every problem and doubt I had. Once there’s been a little mistake and the company after having fixed it, they made me find in the hotel a little gift from them. I really recommend KimKim.com to organize your trip and if you have the opportunity to have Laetitia as a personal planner trip you ll have with 100% a beautiful experience. Great company tour operator.

Laëtitia Coly profile photo
Laëtitia Coly, local specialist, responded to this review:

Hi Noemi!

These are such beautiful pictures! It has been a pleasure working with you to create your itinerary in Mexico and I am very happy you got to live a great experience here.
We hope to have you here soon!

All the best!
Laëtitia

Iqbal

break · Mexico - Jul 19 - Jul 23, 2018

Traveler: Iqbal R. - Local specialist: Sonia Teruel

Everything went perfect.
Very impressed with their professional work.

Sonia Teruel profile photo
Sonia Teruel, local specialist, responded to this review:

Thank you so much Iqbal!! A pleasure to have you as a customer. We hope you come back soon!!

All the best,

Sonia.