Kimkim Trip Reviews for Mexico

Reviews from actual kimkim travelers. We publish all reviews.
4.7
(35 reviews)
Read 35 verified reviews by travelers who booked their trip on kimkim.

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we were very happy with how smoothly everythi... · Mexico - Mar 7 - Mar 15, 2022

Traveler: Dick R. - Local specialist: Jorge Reyna

we were very happy with how smoothly everything went. fair amount of moving us from place to place and all went perfectly . hotels were great and in wonderful locations. thanks to everyone involved read more

we were very happy with how smoothly everything went. fair amount of moving us from place to place and all went perfectly . hotels were great and in wonderful locations. thanks to everyone involved

Hotel Review

Zócalo Central

Mexico City

Overall Rating
Jorge Reyna profile photo
Jorge Reyna, local specialist, responded to this review:

Hola Dick,
Thank you very much for such a nice review, I am very happy to know that the logistics of the trip lived up to your expectations and that both the destinations and the hotels were to your total satisfaction. We hope to have the pleasure of welcoming you again to Mexico.
Happy travels,
Jorge & Rutopía Team.

Ruthellen

But Jennifer was not our local contact but ce... · Mexico - Mar 7 - Mar 16, 2022

Traveler: Ruthellen F. - Local specialist: Jenniffer Celis

But Jennifer was not our local contact but certainly put together an excellent itinerary read more

But Jennifer was not our local contact but certainly put together an excellent itinerary

Hotel Review

Guayaba Inn

San Cristobal de las Casas

Overall Rating
Hotel Review

Low key. Serene. Easy walk into town. Very close to Na Bloom museum. Great breakfast

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Activity Review

History in Zinancantan and San Juan Chamula

San Cristobal de las Casas

Overall Rating
Activity Review

Surreal. Unreal. Wish I could have taken a long long video. Will have to stay in my heD

Transport

Guides, drivers and staff

Quality of Experience

Jenniffer Celis profile photo
Jenniffer Celis, local specialist, responded to this review:

Thanks so much for your review, Ruthellen! We are pleased to know you enjoyed your holidays in Mexico : )

Enjoyed using Rutopia (Marisol and Melina) to... · Mexico - Dec 28 - Jan 3, 2023

Traveler: Kris S. - Local specialist: Karen Quintero

Enjoyed using Rutopia (Marisol and Melina) to plan my trip to Mexico. Marisol helped me figure out the best options fand booked everything. Melina was my in country support. Rutopia (the company through Kim Kim) is great and would highly recommend it to anyone who wants to take the burden out of vacation planning. My son and I truly enjoyed the trip knowing everything was taken care of and we just had to have fun. Thanks! read more

Enjoyed using Rutopia (Marisol and Melina) to plan my trip to Mexico. Marisol helped me figure out the best options fand booked everything. Melina was my in country support. Rutopia (the company through Kim Kim) is great and would highly recommend it to anyone who wants to take the burden out of vacation planning. My son and I truly enjoyed the trip knowing everything was taken care of and we just had to have fun. Thanks!

Hotel Reviews

Hotel El Moro

Puerto Morelos

Overall Rating
Hotel Review

We went with this hotel as we were only staying a night and wanted quick access to the snorkeling at Puerto Morales. It's a small homey hotel. It's not fancy but the staff is great and had a good feel to it.

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Cleanliness & Comfort

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Holbox By Xaloc

Isla Holbox

Overall Rating
Activity Reviews

Snorkeling in the beautiful marine park of Puerto Morelos

Mexico

Overall Rating
Activity Review

Really enjoyed the company and the guides. Being an avid snorkeling, I would have liked knowing ahead of time that you are required to wear a life jacket while snorkeling. I understand it is to protect the coral but for me, I would have liked to know about it to determine if I would have chosen to snorkel somewhere else.

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Coba and the sacred Mayan roads.

Mexico

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Activity Review

Manual is an amazing personable guide. Both him and his son were just really nice and helpful. My son and I really enjoyed biking through the ruins.

Guides, drivers and staff

Quality of Experience

Float in the Muyil Sian Ka´an Biosphere Reserve

Mexico

Overall Rating
Activity Review

I really enjoyed this adventure. Eddie the guide was just great.

Transport

Too many stops to pick up others. It was supposed to be a 7 hour trip and it was 10hours. The transportation was just too long and too many pick ups.
Guides, drivers and staff

Quality of Experience

Rafael

Great vacation and unforgettable memories of Mexico · Mexico - Mar 26 - Apr 9, 2022

Traveler: Rafael C. - Local specialist: Jenniffer Celis

We had several different guides.
Most memorable was Enrique and his walking and biking tour in Teotihuacan.
Nicolas and the food tour including Mezcal tasting in Mexico City.
Manuel in Chichen Itza and Vincente and Cesar in Tulum and Cenote.
Also very memorable was Rio Secreto.

Overall it was an amazing vacation which had everything, culture, history, food, nature and relaxation. And thanks to the organisation and our provided local contact Melina we hadn't had to worry about anything, so we... read more

We had several different guides.
Most memorable was Enrique and his walking and biking tour in Teotihuacan.
Nicolas and the food tour including Mezcal tasting in Mexico City.
Manuel in Chichen Itza and Vincente and Cesar in Tulum and Cenote.
Also very memorable was Rio Secreto.

Overall it was an amazing vacation which had everything, culture, history, food, nature and relaxation. And thanks to the organisation and our provided local contact Melina we hadn't had to worry about anything, so we were able to enjoy every secong of our vacation and trip.

Hotel Reviews

Hacienda Merida VIP

Mérida

Overall Rating
Hotel Review

Great stay, beautiful old colonial building

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Cleanliness & Comfort

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Authenticity & Character

Hampton Inn & Suites Mexico City

Mexico City

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Authenticity & Character

Courtyard By Marriott Cancun Airport

Cancun

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Cleanliness & Comfort

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Authenticity & Character

Activity Reviews

Full day Biking on Teotihuacan "The city of the gods" with transportation

Mexico City

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Food

Transport

Guides, drivers and staff

Quality of Experience

Spirits of Mexico: Pulque, Mezcal, & Tequila

Mexico City

Overall Rating
Activity Review

Great experience but more a food tour than a pure mezcal tequila pulque tasting tour

Transport

Guides, drivers and staff

Nicolas was so passionate about mexican food culture. It was like eating and drinking with a good friend
Quality of Experience

History, culture and gastronomy in the historic center of Mexico City

Mexico City

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Guides, drivers and staff

Quality of Experience

A journey through the history of Chapultepec.

Mexico City

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Guides, drivers and staff

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Coyoacán and Xochimilco including Frida Kahlo museum

Mexico City

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Transport

Guides, drivers and staff

Quality of Experience

Walking Tour of Merida: The White City

Mexico

Overall Rating
Activity Review

Was not really a walking tour, rather a driving tour which was better due to the heat and humidity

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Guides, drivers and staff

Quality of Experience

Explore the wilderness of Celestún

Mexico

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Transport

Guides, drivers and staff

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Visit Chichén Itzá, Wonder of the Maya World

Mexico

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Guides, drivers and staff

Quality of Experience

Immerse Yourself in the Peaceful Yokdzonot Cenote

Mexico

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Food

Transport

Guides, drivers and staff

Quality of Experience

Río Secreto: The Mayan Underworld

Mexico

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Guides, drivers and staff

Quality of Experience

Snorkeling in the beautiful marine park of Puerto Morelos

Mexico

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Guides, drivers and staff

Quality of Experience

Visit the Archaeological site of Tulum and snorkeling in Gran Cenote

Mexico

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Transport

Guides, drivers and staff

Quality of Experience

Theresa

Awesome trip to Mexico · Mexico - Mar 26 - Apr 9, 2022

Traveler: Theresa E. - Local specialist: Jenniffer Celis

Melina, our local contact was very nice and always available for our needs. All our guided tours were well selected, punctual and unforgetable. read more

Melina, our local contact was very nice and always available for our needs. All our guided tours were well selected, punctual and unforgetable.

Hotel Reviews

Hampton Inn & Suites Mexico City

Mexico City

Overall Rating
Hotel Review

Room had no Window. Hotel is quite old. Poor breakfast Buffet.

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Courtyard By Marriott Cancun Airport

Cancun

Overall Rating
Hotel Review

Very nice hotel for an airport hotel. Great breakfast, nice Pool area!

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Authenticity & Character

Hacienda Merida VIP

Mérida

Overall Rating
Hotel Review

Very nice hotel, lovely people. We had some problems with the mosquitos there, but apart from that: great experience. Amazing breakfast (but a la carte!)

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Cleanliness & Comfort

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Authenticity & Character

Activity Reviews

Spirits of Mexico: Pulque, Mezcal, & Tequila

Mexico City

Overall Rating
Activity Review

We really enjoyed this tour, eventhough it was more a tacos tasting tour (not as stated in the title). Which was fine by us, but we shouldnt have eaten before it, if we would have known. Our guide, Nico was excellent. It felt like going for authentic dinner with a good friend.

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Guides, drivers and staff

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Snorkeling in the beautiful marine park of Puerto Morelos

Mexico

Overall Rating
Activity Review

We felt kind of lost in this Tour. Our guides were nice people but we didnt get any Information about what is going to happen, what we are going to see. Quite stressful experience - had so swim right after our guide, heavy waves.

Transport

Guides, drivers and staff

Quality of Experience

Elena

A perfect trip to Mexico · Mexico - Apr 2 - Apr 8, 2022

Traveler: Elena R. - Local specialist: Jorge Reyna

Tom and I knew we wanted to go to Mexico. We knew we wanted a little bit of culture, some wildlife, and maybe a splash in the ocean. That's it.

With the vague and minimal information we gave them, Jorge and KimKim were able to put together a perfect trip for us. We had a flawless itinerary. It's so clear that KimKim really cares about the communities (animals and humans) in Mexico. Everything we did and everywhere we stayed felt like they were helping us experience Mexico as authentically... read more

Tom and I knew we wanted to go to Mexico. We knew we wanted a little bit of culture, some wildlife, and maybe a splash in the ocean. That's it.

With the vague and minimal information we gave them, Jorge and KimKim were able to put together a perfect trip for us. We had a flawless itinerary. It's so clear that KimKim really cares about the communities (animals and humans) in Mexico. Everything we did and everywhere we stayed felt like they were helping us experience Mexico as authentically and respectfully as possible.

It's almost impossible to pick a highlight, but top of the list has to be the day we shared with Enrique, a Mayan host who was unbelievably generous with us. He shared the community gardens, including history and background about the families that live in Nuevo Durango and other nearby communities. He showed us the neighborhood cenotes, Punta Laguna, Uma Nojoch Keej (a wildlife reserve), and more. We picked and prepared the plants as Enrique and his wife Blanca showed us the best way to cook them (and rescued us when we were pricked by the nopales!). We saw howler monkeys and spider monkeys in the wild which was very cool.

That had to be the very best day, but every day was amazing. Sian Ka'an reserve was lovely, the Mayan ruins were spectacular, the snorkeling in Puerto Morelos was fabulous, the bicycle cenote tour was jaw-droppingly gorgeous. I'm waxing superlative but it really all was like a dream.

Beyond the activities, the scheduling and pace were perfect for us. We felt like we really made the most of our six days, but with enough downtime to explore and enjoy at our leisure. From picking up our car at the airport to finding our accommodation, the logistics were very smooth at every interaction. Special shoutout to Melina who pretty much instantly helped us when we had any questions about the trip.

We've never used a travel planning service like this before. But after this trip, we'll never go back to the old way!

Review of our trip to MexicoMexico City · Mexico - Dec 15 - Dec 24, 2021

Traveler: Lisa C. - Local specialist: Jorge Reyna

Review of our trip to Mexico

Mexico City
*******************
We found everything to be well organized.
Our guide Demi was very knowledgeable, flexible, helpful and polite.
The hotel was clean, staff was attentive and the location was conveniently, centrally located.
We appreciated the option to have private transfers to all our destinations.

Puerto Morelos
***********************
The place was beautiful! It was exactly what we were looking for: a lovely little town away from the big... read more

Review of our trip to Mexico

Mexico City
*******************
We found everything to be well organized.
Our guide Demi was very knowledgeable, flexible, helpful and polite.
The hotel was clean, staff was attentive and the location was conveniently, centrally located.
We appreciated the option to have private transfers to all our destinations.

Puerto Morelos
***********************
The place was beautiful! It was exactly what we were looking for: a lovely little town away from the big resorts! We thank Jorge for understanding our preference!
The hotel was gorgeous – however we have a few remarks:
- Staff tries to sell you a timeshare or purchase when you arrive. We did not appreciate this as we were tired from our travel.
- There is a problem with insufficient beach lounges and umbrellas.
- The hotel would be more environmentally friendly if it offered water bottle refill stations. Instead there were only water plastic bottles and no recycling bins.

Overall our trip was great, and we are very satisfied!

Hotel Review

The Fives Oceanfront

Quintana Roo

Overall Rating
Hotel Review

An amazing place. The premises are stunningly beautiful. The beach is kept very clean and the ocean is gorgeous! Only two things need some attention: - the staff at the resort tries to sell you a time share -there seems to be a major problem with insufficient beach chairs and umbrellas - they promote water plastic bottles, and it would be great if they could install a water bottle refill station

Tips for future travelers

Yes. Stay firm when hotel staff tries to book you for a presentation to sell you time shares. Unless you are truly interested in making such an investment, you'd better find some good excuses and get out of it...

Location

Cleanliness & Comfort

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Authenticity & Character

Activity Review

Mexico City Walking Tour

Mexico City

Overall Rating
Activity Review

Our guide Demi was very well prepared and informative.

Transport

Guides, drivers and staff

Quality of Experience

Jorge Reyna profile photo
Jorge Reyna, local specialist, responded to this review:

Hola Lisa! Thank you so much for such a nice and kind review. It gives us great pleasure to know that you enjoyed this beautiful country and that you liked the selection of destinations, guides, and activities we chose for you. We also thank you for your feedback about the hotel in Puerto Morelos, part of our mission is to reduce the environmental impact through our travels so we will follow up and continue to promote training with our different allies. You are always welcome in Mexico and we hope to see you again very soon.

Happy travels,

Jorge & Rutopia team.

Tim

Tulum and Holbox · Mexico - Nov 28 - Dec 4, 2021

Traveler: Tim Z. - Local specialist: Jorge Reyna

Overall, our Mexico trip was amazing and I was very happy with our accommodations and planned activities. All of our guides were great, but a special shout-out to our guide Manuel who took us through the Sian Ka'an Biosphere Reserve. He went way above and beyond and his passion for his work really showed. Other highlights of the trip were Chichen Itza, a cooking class in Tulum, and everything about Holbox Island. Our local assistant, Leslie Perez was very responsive and helpful. We did have a... read more

Overall, our Mexico trip was amazing and I was very happy with our accommodations and planned activities. All of our guides were great, but a special shout-out to our guide Manuel who took us through the Sian Ka'an Biosphere Reserve. He went way above and beyond and his passion for his work really showed. Other highlights of the trip were Chichen Itza, a cooking class in Tulum, and everything about Holbox Island. Our local assistant, Leslie Perez was very responsive and helpful. We did have a couple of misfires on our transportation, almost missing our ferry to Holbox Island, and our airport return driver showing up 6 hours early, then leaving. We had to hire a local taxi to make our flight and it was a little sketchy but we made it. Otherwise the planning, tours, and service were stellar. Looking forward to our trip to Italy in a few months!

Jorge Reyna profile photo
Jorge Reyna, local specialist, responded to this review:

Dear Tim, thank you very much for your kind words. We are very happy to know that you enjoyed your trip and that you liked the hotels I selected for you. We are very sorry for the inconvenience of your transfer, thank you for accepting the refund and it will definitely not happen again. Best wishes for next year and I am sure you will enjoy your trip to Italy very much. We hope to have you again soon in Mexico.
Jorge & Rutopia team.

Our 5 days tour package to the Mexico City wa... · Mexico - Nov 24 - Nov 28, 2021

Traveler: Prakash S. - Local specialist: Leslie Pérez

Our 5 days tour package to the Mexico City was put together by KimKim's team. Leslie from Rutopia, a travel specialist, helped put together this package. She was in close contact with me throughout this process until the package was finalized. We never had been to the Mexico City before, so wondering how the package would be prior to our travel.

We were picked up from the airport by a private driver to our hotel Sofitel located at Reforma, which is indeed a beautiful luxury hotel. Our tour... read more

Our 5 days tour package to the Mexico City was put together by KimKim's team. Leslie from Rutopia, a travel specialist, helped put together this package. She was in close contact with me throughout this process until the package was finalized. We never had been to the Mexico City before, so wondering how the package would be prior to our travel.

We were picked up from the airport by a private driver to our hotel Sofitel located at Reforma, which is indeed a beautiful luxury hotel. Our tour began from the 2nd day. We were picked up by our personal guide Pablo every morning at 9 am. Besides his amicable personality, Pablo speaks English very well, and is highly knowledgeable about culture, archeological and architecture Mexico throughout its rise and fall of history.

We returned back to US with full of memories to be cherished in our lives. We are very happy with Kimkim's service.

It was OK · Mexico - Nov 9 - Nov 13, 2021

Traveler: TAS K. - Local specialist: Leslie Pérez

The trip overall was good but not the greatest. There were so many things we missed doing and other things that we struggled with. To start with, the hotels we were booked at were not what you would expect out of a vacation. Our first hotel had cold water and was smelly in an awful way. Our last hotel was good but the water was cold and salty. I ended up being itchy and my legs had a ton of rashes I am curing until now. Additionally, we were not told about the fees we need to pay to our... read more

The trip overall was good but not the greatest. There were so many things we missed doing and other things that we struggled with. To start with, the hotels we were booked at were not what you would expect out of a vacation. Our first hotel had cold water and was smelly in an awful way. Our last hotel was good but the water was cold and salty. I ended up being itchy and my legs had a ton of rashes I am curing until now. Additionally, we were not told about the fees we need to pay to our second hotel. We were not advised of the ATV tours, zip lines, horseback riding, Xcart or the major shopping centers in cancun which we had to extend our holidays for. We have asked for adventure but ended up in Tulum with nothing to do there. We were booked with a local tour guide in Coba who talked non stop about history in extremely hot weather instead of actually doing sth we enjoy. In our 2nd hotel, we missed out on having breakfast because the trip plan timings were incorrect.

On.our 5th day we were told by locals about all the things we are missing out on. which we had to extend our stay for an additional 2 days and pay extra money on activities we actually enjoy.

Off to the good, we loved the snorkeling activity in Puerto morales and the night life and beach walks in Playa de Carmen. They were amazing. The breakfast in the first and last hotel was amazing. We loved it. We loved the gesture in the last hotel when the company offered us a cake and flowers

Overall, we enjoyed it, but after being to and knowing Mexico, we deeply believe the plan could have been way better than this.

This was my second trip organised via KimKim.... · Mexico - Nov 3 - Nov 7, 2020

Traveler: Matthew W. - Local specialist: Vanessa Malafronte

This was my second trip organised via KimKim. Again, I cannot fault the service. Always very responsive and helpful. Thank you so much for your help.

We had an amazing honeymoon thanks to kimkim ... · Mexico - Jul 11 - Jul 20, 2021

Traveler: Goktug G. - Local specialist: Jorge Reyna

We had an amazing honeymoon thanks to kimkim & Jorge.

Initially I had just contacted them to get some ideas about my trip, but I ended up booking our trip to Mexico with kimkim, after a lot of back-and-forth planning with Jorge. We wanted to visit and see both cultural/historical/gastronomical/vacation places in Mexico and our trip made that happen.

Our hotels were excellent. Our drivers and guides were always on time. The activities were fun and informative. Couldn't ask for more. We did... read more

We had an amazing honeymoon thanks to kimkim & Jorge.

Initially I had just contacted them to get some ideas about my trip, but I ended up booking our trip to Mexico with kimkim, after a lot of back-and-forth planning with Jorge. We wanted to visit and see both cultural/historical/gastronomical/vacation places in Mexico and our trip made that happen.

Our hotels were excellent. Our drivers and guides were always on time. The activities were fun and informative. Couldn't ask for more. We did not encounter any problems, we did not have to pay any extra money for an activity either. Everything went perfectly well.

Special thanks to Angel who was our guide in Merida and Chichen Itza.

Jorge Reyna profile photo
Jorge Reyna, local specialist, responded to this review:

Dear Goktug,
Thank you so much for your kind words, I'm very happy to hear that you had a wonderful honeymoon here with us in this beautiful country! I'll be sure to pass your comments on to the guides. I hope we can be in contact again! Mexico will always welcome you :)
Happy Travels,
Jorge & Rutopía Team

Jazmin

A dream vacation in México · Mexico - Jul 2 - Jul 9, 2021

Traveler: Jazmin D. - Local specialist: Vanessa Malafronte

My husband and I had the best vacation of our lives while visiting Oaxaca, Mérida, Valladolid and Puerto Morelos in México. Vanessa helped us tailor the trip and then Marisol coordinated the final details. Anita, from Rutopía, was always responsive to our questions and concerns while we were in México.

In Oaxaca, Alex, our guide from Etnoturismo, made sure we fell in love with that city. And we did indeed. The colors, the food, the people are just amazing and have a special place in our... read more

My husband and I had the best vacation of our lives while visiting Oaxaca, Mérida, Valladolid and Puerto Morelos in México. Vanessa helped us tailor the trip and then Marisol coordinated the final details. Anita, from Rutopía, was always responsive to our questions and concerns while we were in México.

In Oaxaca, Alex, our guide from Etnoturismo, made sure we fell in love with that city. And we did indeed. The colors, the food, the people are just amazing and have a special place in our hearts. The guide we got for Chichén Itzá, Juan, was very knowledgable and took great photos of us.

The hotels chosen by our local specialists were breathtaking. We wouldn't have been able to plan such a wonderful vacation without their help.

Muchas gracias!

Cancun Vacation · Mexico - Feb 16 - Feb 21, 2020

Traveler: Nicholas N. - Local specialist: Sibila Andrade

Melina and Sibila were excellent. They answered all my questions promptly and spent time with me to plan out activities. Melina was also very responsive during the week while I was on vacation as we made some adjustments to the itinerary. Overall, I was very satisfied.

Sibila Andrade profile photo
Sibila Andrade, local specialist, responded to this review:

Hello Nicholas!

We are very pleased to know you and your family enjoyed your stay in Playa del Carmen. Sibila and the Totonal team enjoyed to arrange every detail for your trip and Melina always likes to care about our clients and make sure they are fine and enjoying their holidays.

Thank you so much for choosing us and we look forward to share more of Mexico in the future!

The Mexican Eco company, Totonal, that Kim K... · Mexico - Jan 8 - Jan 17, 2020

Traveler: Catherine T. - Local specialist: Sibila Andrade

The Mexican Eco company, Totonal, that Kim Kim uses in México is excellent. As a solo female traveller, I was very pleased with the custom itinerary planned for me by Sibila. All of my requests were fulfilled, from urban tours and decent, clean hotels in CDMX to horseback riding, hikes and cooking lessons in beautiful Guanajuato. All drivers and guides were professional , knowledgable and arrived on time. I was very reassured by Melina from Totonal, a warm and and very diligent... read more

The Mexican Eco company, Totonal, that Kim Kim uses in México is excellent. As a solo female traveller, I was very pleased with the custom itinerary planned for me by Sibila. All of my requests were fulfilled, from urban tours and decent, clean hotels in CDMX to horseback riding, hikes and cooking lessons in beautiful Guanajuato. All drivers and guides were professional , knowledgable and arrived on time. I was very reassured by Melina from Totonal, a warm and and very diligent person who checked in with me every step of the way both before my trip and during my days in Colonial Mexico. I heartily recommend this company as a reliable source for trip planning in Mexico.

Sibila Andrade profile photo
Sibila Andrade, local specialist, responded to this review:

Hello Catherine!
Thank you so much for this lovely review and letting us know you loved your trip to Mexico! We enjoyed creating your trip and being in touch with every supplier, being sure everything was running smooth and nice during your holidays. Melina was pleased of being in touch with you, checking you were having an amazing time ; )
We really appreciate your comments and we'll be delighted to arrange your next holidays in Mexico!

The Totonal team.

Richard

Super easy way to plan a great trip · Mexico - Dec 21 - Jan 2, 2020

Traveler: Richard G. - Local specialist: Jorge Reyna

Jorge and Melina did a great job and I was very happy with my trip. On very short notice during the high season, Jorge put together a perfect itinerary. I hate to plan and Jorge took all the work out of it. He put together a good balance of the big, can’t miss sites and activities that were a little more off the beaten track. Jorge helpfully worked with me to adjust the itinerary to meet my interests, and in hindsight, I only wish I had gotten more involved. Every tour they arranged was fun... read more

Jorge and Melina did a great job and I was very happy with my trip. On very short notice during the high season, Jorge put together a perfect itinerary. I hate to plan and Jorge took all the work out of it. He put together a good balance of the big, can’t miss sites and activities that were a little more off the beaten track. Jorge helpfully worked with me to adjust the itinerary to meet my interests, and in hindsight, I only wish I had gotten more involved. Every tour they arranged was fun and worthwhile with knowledgeable and professional guides and comfortable transportation. During my travels, Melina kept close tabs on me to make sure things were going smoothly. The few times I sent her a message, she quickly responded and she would check in on me every couple days when I hadn’t been in touch.

Jorge Reyna profile photo
Jorge Reyna, local specialist, responded to this review:

Hola Rick!!!

Thank you so much for your review! I'm glad we were able to give you a great trip and get it organized in a short time frame! It was great to have you in Mexico and I hope you will come back soon!!

Happy Travels,

Jorge & Totonal Team

Sue

Mayan Site Tour in Yucatan Penninsula · Mexico - Dec 26 - Jan 3, 2020

Traveler: Sue G. - Local specialist: Jorge Reyna

Totonal Viajes (KimKim's Mexican partner for this tour) did an outstanding job with the arrangement and execution of a 9 day tour of Mayan sites in the Yucatan peninsula. We provided Totonal with the general parameters of the trip we wanted and they suggested an itinerary. After our approval, they set up the hotels, transportation within Mexico, and site tours. The hotels were good quality, and all of the drivers and tour guides showed up on time. We were very impressed with the quality of... read more

Totonal Viajes (KimKim's Mexican partner for this tour) did an outstanding job with the arrangement and execution of a 9 day tour of Mayan sites in the Yucatan peninsula. We provided Totonal with the general parameters of the trip we wanted and they suggested an itinerary. After our approval, they set up the hotels, transportation within Mexico, and site tours. The hotels were good quality, and all of the drivers and tour guides showed up on time. We were very impressed with the quality of the tour guides and learned a lot on the trip. Jorge handled setting up the itinerary, and Melina handled the execution of the trip and was readily available via WhatsApp throughout the trip for any questions or issues. Melina was particularly helpful in changing our transportation arrangements to the airport at the last minute per our request. I would recommend KimKim/Totonal Viajes and would use them again for future trips.

Jorge Reyna profile photo
Jorge Reyna, local specialist, responded to this review:

Hola Sue,
Thank you so much for your nice words, I’m so glad to hear that you enjoyed your time in Mexico, and even more glad to hear such wonderful things about your driver and guides. We like to think we have the best around, so it’s always nice to hear when our travelers agree with us.  I will be more than happy to work again with you for a future trip to our beautiful country!
Happy Travels,
Jorge & Totonal Team

Our Greece experience was amazing. · Mexico - Dec 29 - Jan 3, 2020

Traveler: Kevin B. - Local specialist: Sibila Andrade

Our Greece experience was amazing. Our Mexico experience with KimKim was disappointing at best!

We paid $10k for our second KimKim tour. Greece as stated early was amazing. Mexico was an embarrassment for KimKim and a bad experience for our family.

The agent planned a terrible hotel for a family. We were subjected to two full days and nights (6 am) of night club music blasting our room. We were Blamed for shortcomings by transport company and the agent planned nice experiences at the furthest points from our hotel.

Sibila Andrade profile photo
Sibila Andrade, local specialist, responded to this review:

Hello Kevin,

Thank you for taking some time for this feedback. As we mentioned before, we are very, very sorry for the experience you and your family had in this trip. We were not advised that these parties were taking place, otherwise, we would take it in consideration. The natural places you visited (like the cenotes and the underground river system) were chosen due to their natural beauty and many other advantages -such as not having crowds- and the distances -just one hour drive- worth... read more

Hello Kevin,

Thank you for taking some time for this feedback. As we mentioned before, we are very, very sorry for the experience you and your family had in this trip. We were not advised that these parties were taking place, otherwise, we would take it in consideration. The natural places you visited (like the cenotes and the underground river system) were chosen due to their natural beauty and many other advantages -such as not having crowds- and the distances -just one hour drive- worth this part.

As we explained to you when you were in Tulum, we always do our best and check every detail for our clients, but in high season is hard to find a place without too many people. We really did everything in our hands to make you feel confortable.

Once again, we are sorry for the inconveniences; therefor, we are working in the process of giving you a compensation and we hope you’ll have more trips to Mexico in the future.

Mexico City, Morelia and Monarchs! · Mexico - Dec 4 - Dec 14, 2019

Traveler: Suzanne N. - Local specialist: Sibila Andrade

Both Sibila and Melina with Totonal were very helpful in putting together an excellent trip based on our interests. Aldo Flores picked us promptly at the airport, making the transition to the hotel very easy! Our tour of three interesting architectural sites in Mexico City one day with Pablo Yuichi gave us an opportunity to see various parts of the city, and eat a delicious lunch in the market of Coyoacan. Pablo is a wealth of information on many topics, and an excellent driver in heavy,... read more

Both Sibila and Melina with Totonal were very helpful in putting together an excellent trip based on our interests. Aldo Flores picked us promptly at the airport, making the transition to the hotel very easy! Our tour of three interesting architectural sites in Mexico City one day with Pablo Yuichi gave us an opportunity to see various parts of the city, and eat a delicious lunch in the market of Coyoacan. Pablo is a wealth of information on many topics, and an excellent driver in heavy, big city traffic. On another day in Mexico City, our food tour included a delicious chef prepared lunch in a private home in the Condesa neighborhood and a visit to the gourmet market in the Roma neighborhood. The hospitality of the chef, Rodrigo Llanes, made for a very fun, unique experience. Leaving Mexico City, our transportation to the bus station was provided by Josue, who made sure we arrived in plenty of time to board our bus to Morelia. Our driver in Morelia, Jesus Lopez, was so friendly and resourceful. He smoothed out several small issues for us and made our car trip to see the incredible Monarch migration in the Santuario de la Sierra Chincua very comfortable. After several days of Spanish classes in Morelia, he was more than willing to let us practice with him!

It was such a fun trip and such a pleasure to meet some of the people who made it possible!
Suzanne Napier

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Sibila Andrade, local specialist, responded to this review:

Hola estimados Suzanne, Flo and Tom!

We are very happy that we have had the chance to make your experience in Mexico joyful, all the team wishes you the best and we hope to see you soon for a new adventure in our loved country.

We wish you a Merry Christmas and a lovely night today.

Ha sido un placer poder servirles, un abrazo calido y los mejores deseos!

Warm regards,
Sibila and Totonal Team

See beautiful architecture and Mayan culture · Mexico - Sep 17 - Sep 25, 2019

Traveler: Elizabeth K. - Local specialist: Jorge Reyna

The team is very responsive and really listen to your requirement and tried to accommodate your demand . The response time is quick . When arrived in Mexico , the responsible person kept close contact to ensure things are on the correct track . The itinerary planned just fit our requirement .
It had included both the colorful culture and history of the country . Even with a last minute request to book a restaurant , the agent is willing and try her best to arrange for us ,

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Jorge Reyna, local specialist, responded to this review:

Dear Elizabeth
Thank you for your comments! We are glad that you had a great time with all our guides, and that you could discover the beautify of Mexico with them. It was our pleasure helping you with the design of this wonderful itinerary, and we totally believe that having a person taking care of you during your trip makes the difference! Thank you for trusting us for this trip and you are welcome back at any time!
Happy travels,
Jorge & Totonal Viajes Team

Mexico2019 Rev1 · Mexico - Jul 20 - Aug 6, 2019

Traveler: Alan S. - Local specialist: Sibila Andrade

Our family of four just completed an extraordinary 16-day trip through Mexico, which included stops in Mexico City, San Miguel de Allende, Guanajuato, Tulum, Valladolid, and Holbox Island. This was a truly unforgettable trip. KimKim connected us with Mexico experts, Sibila and Jorge, from Totonal Viajes and they took care of all the details; planning our itinerary, transportation, and activities. From day one, they asked about us to learn how we like to travel, where we wanted to visit, and... read more

Our family of four just completed an extraordinary 16-day trip through Mexico, which included stops in Mexico City, San Miguel de Allende, Guanajuato, Tulum, Valladolid, and Holbox Island. This was a truly unforgettable trip. KimKim connected us with Mexico experts, Sibila and Jorge, from Totonal Viajes and they took care of all the details; planning our itinerary, transportation, and activities. From day one, they asked about us to learn how we like to travel, where we wanted to visit, and what we were interested in doing. The trip was perfectly coordinated. Our transportation and guides were all punctual, professional, and great to work with. It is clear that the staff at Totonal have experience and knowledge which they are passionate about sharing so that their clients have a truly wonderful time in Mexico. Every guide we had was well informed on their particular area and subject matter, as well as being friendly and accommodating when necessary.

Melina oversaw our day to day operations, and was available day or night any time we had a question or concern. She was an invaluable resource, and her response time was always super quick! In Mexico City, Pablo capably led us around the city, avoiding crowds and heavy traffic, sharing with us his knowledge of art, history, and the Aztec ruins in the surrounding areas. He was our driver on longer journeys to Queretaro and San Miguel de Allende, and he became like a member of the family after our time together.

Outside of San Miguel de Allende, we had the amazing opportunity to cook with Rosana at her home and restaurant, which is also a museum of prehispanic astronomy. It was an unforgettable day with Rosana, her husband, and her helper Lola- and I would highly encourage anyone with a love of history and the culinary arts to check it out!

Our guide for the day in Guanajuato was Antonio, and he deftly led us on a walking tour of this fabulous city, painting a vivid picture of its history and current status as one of the world’s great silver mining regions. As a lifelong resident of Guanajuato and a former mining engineer himself, Antonio had a wealth of personal knowledge and experience to share with us, and was a true gentleman and pleasure to converse with. From Guanajuato we flew to Cancun and began our time in the Yucatan in Tulum. Our guide, Pepe, showed us the wonders of the Sian Ka’an reserve. As an avid and prolific diver, his knowledge of the history and flora and fauna of the area were unparalleled. We followed him into the jungle to watch a skilled ‘chiclero’ extract latex from a tree using the same method as his father and grandfather before him. Unforgettable!

I also must thank our local contact in Playa del Carmen, Teresa. She accompanied us in person to ensure we had no difficulties at the car rental office, and she was there at the culmination of our journey to see us off at the airport and facilitate a smooth departure. She was kind and wonderful, and always just a message away if we needed anything at all during our time in the Yucatan.

In summary, we are thrilled with KimKim’s services. Like most people, our time and resources for travel are limited, and KimKIm succeeded at providing us with a unique and personal curated experience. It means so much that KimKim was able to assist us with crafting such a memorable, meaningful, and seamless trip. I am already dreaming of the next adventure… and when we are ready for that journey, I will be reaching out to KimKim again to help us with the logistics!

Thank you,
Jessica and Alan

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Sibila Andrade, local specialist, responded to this review:

Dear Alan,

Thank you so much for your wonderful review, you have no idea how happy I am that you had a good time after your long journey through my beautiful Mexico. It's already obvious to me that all our providers will be very happy to hear about your story which encourages us to keep our services always on top! We are so looking forward to having you back in Mexico! Until then, we wish you all the best!

Sibila & Totonal Team.

Mexico · Mexico - May 24 - Jun 2, 2019

Traveler: Sarah O. - Local specialist: Sibila Andrade

This was a tremendous trip! I can’t say enough about the entire team. From the very first step, Sibila was knowledgeable, friendly and more then helpful throughout the pre-planning pre-booking phase. She helped coordinate a trip that exceeded every expectation. She responded immediately to every question, and concern that I had. The trip was planned expertly and we were able to see and do things that we will remember for a lifetime. We had local guides that spoke impeccable English, and... read more

This was a tremendous trip! I can’t say enough about the entire team. From the very first step, Sibila was knowledgeable, friendly and more then helpful throughout the pre-planning pre-booking phase. She helped coordinate a trip that exceeded every expectation. She responded immediately to every question, and concern that I had. The trip was planned expertly and we were able to see and do things that we will remember for a lifetime. We had local guides that spoke impeccable English, and had the historical knowledge of a college professor; Anna, Paola, Fidel, Gilberto, Manuel...all amazing . We were more than impressed. Our local representative, Melina called and texted me immediately upon arrival, and she too was available and responsive at all times. We had a wonderful driver: Javier, who went above and beyond each time he drove us, and was truly a joy. We can’t wait to go back to Mexico, and will definitely be using Kim Kim for our next journey. Muchas Gracias todos!!!

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Sibila Andrade, local specialist, responded to this review:

Thank you, Sarah, for your kind words. We appreciate them a lot and are all very happy that you enjoyed your trip so much. It has been our pleasure planning and accompanying your stay in Mexico. Thank you for trusting Kimkim and Totonal Viajes. We are happy to welcome you back whenever you are ready to discover more of our wonderful country. Hasta luego! :)
Sunny regards from Mexico,
Sibila and the entire Totonal team

Simone

Mexico - food tour in colonial towns and Oaxaca · Mexico - Mar 30 - Apr 7, 2019

Traveler: Simone B. - Local specialist: Jorge Reyna

Wonderful trip to Mexico visiting Mexico City, Puebla and Oaxaca. Perfectly organised by Jorge who arranged a fantastic itinerary based around Mexican gastronomy. Lovely hotels, excellent guides and everything worked very smoothly. Highly recommend Jorge to plan a memorable holiday in Mexico!

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Jorge Reyna, local specialist, responded to this review:

Hola Simone,

Thank you very much for your review and your kind words =) I am so happy to read that you had such a great time enjoying some of the region’s most important and beautiful historic sites. I enjoyed a lot planning this trip for you and your parents and I hope you will come back soon =)

Happy travels,

Jorge & Totonal Team

tours · Mexico - Feb 7 - Feb 7, 2019

Traveler: tom f. - Local specialist: Jorge Reyna

Our Ednza tour with Juan was great,he was very informative,friendly,and went out of his way to take lots of group pictures for us too!...It was beautiful, and I would defiantly recommend this guided tour....Great Job!!!! Tom

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Jorge Reyna, local specialist, responded to this review:

Hola Tom!!!
Thank you very much for traveling with us! We hope you enjoyed your tour to Edzná! Hope to see you soon again to enjoy this beautiful country.

Jorge & Totonal Team

DINA

Teotihuacan - Mexico City - Basilica of our lady of Guadalupe · Mexico - Jan 29 - Feb 1, 2019

Traveler: DINA M. - Local specialist: Jorge Reyna

Jorge organised the trip for us, and Demi was our guide for the Mexico City. First day we decided to go to the Teotihuacan and Basilica de Santa Maria de Guadalupe and on the second day wandering in the city. We liked pyramids in Teotihuacan the most. Demi explained everything and also he knows english so that was a bonus. Even we got stucked in the traffic jam Our driver Eric and guide Demi were very calm and easy going. Would recommend them also to the others!

Best regards,
Dina

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Jorge Reyna, local specialist, responded to this review:

Hola Dina,

Thank you very much for your nice comments, I am so glad that you enjoyed your trip, It was a pleasure to help you organize a nice experience and I hope you come back soon to Mexico!!!

Happy Travels,

Jorge & Totonal Team

Pamela

Mexico in January · Mexico - Jan 4 - Jan 19, 2019

Traveler: Pamela C. - Local specialist: Jorge Reyna

We contacted Kimkim last year to arrange a locally organised trip. From the beginnin* excellent communication and we were put into contact with Jorge Reyna bested at Totonal. Jorge was fantastic. He listened to our requests whilst bringing his own experience of travelling in Mexico. Arrival in Me I o city was perfect; met on time and transferred to the lovely central zocalo central hotel. Pablo Yuichi was our guide and was very knowledgeable, very friendly and worked very hard to maximise... read more

We contacted Kimkim last year to arrange a locally organised trip. From the beginnin* excellent communication and we were put into contact with Jorge Reyna bested at Totonal. Jorge was fantastic. He listened to our requests whilst bringing his own experience of travelling in Mexico. Arrival in Me I o city was perfect; met on time and transferred to the lovely central zocalo central hotel. Pablo Yuichi was our guide and was very knowledgeable, very friendly and worked very hard to maximise our experience in Mexico City. Highly recommend Pablo and his charming father who drove us. We had a 3+ hour delay for our flight to Tuxtla but our driver was waiting despite the early hours of the morning and saw us safely into our hotel room. Pepe our guide was fabulous. We had a great trip along the Canon del Sumidero and Chiapa de Corsa. Our visit to the indiguviilages was fascinating. Still with Pepe an early but worthwhile journey to Agua Azal Waterfalls onto Palenque. Our next great guide Hector toook us along with other travellers to Yaxchilian and Bonampak sites. Fabulous. Onto the lovely walled city of Campeche, Terese, our final guide and driver was amazing. She took incredible care of us. Very professional helped me find the mexican cooking ingredients in particular the elusive dried epazote. Finally onto Isla Holbox. A fantastic, very well organised trip with great local guides who made this a truly memorable experience. One again thanks to Jorge.

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Jorge Reyna, local specialist, responded to this review:

Dear Pamela,
Thank you very much for your kind review. We are very happy to hear that you enjoyed your stay in Mexico! For sure, we will make that all your guides receive your greetings also. Having good guides really makes a difference, and therefore we work only with well-experienced driver-guides, who know how to show the very best of Mexico in a truly authentic way. Thanks for trusting us to design your trip and we hope to hear from you soon!

Happy Travels,

Jorge & Totonal Team

Justine

Mexico - Justine · Mexico - Jan 7 - Jan 18, 2019

Traveler: Justine B. - Local specialist: Laëtitia Coly

Really enjoyed my trip with KimKim and would highly recommend.
Usually I would plan my own holidays and research everywhere, but with my Mexico trip I didn’t have this luxury. I trusted kimkim and they were fantastic. Not only did they plan me an awesome trip within my budget, but they were also available 24/7 for support which was really helpful!
Thanks so much to the team.

Family trip to Oaxaca · Mexico - Dec 23 - Jan 3, 2019

Traveler: Mark B. - Local specialist: Jorge Reyna

Everyghing that KimKim helped coordinate, including guides, was excellent. Jorge, our KimKim agent really helped make this a perfect family vacation.

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Jorge Reyna, local specialist, responded to this review:

Hola Mark,

Thank you for taking the time to leave us a review and for visiting our beautiful country. We glad to hear you had such a great trip and the guides meet up your expectations. Wish you the best on future trips!

Best Regards,

Jorge & Totonal Team

Susie

Family Christmas · Mexico - Dec 24 - Dec 31, 2018

Traveler: Susie G. - Local specialist: Jorge Reyna

We booked a week long trip to San Miguel de Allende and Guanajuato through Totonal Viajes (via KimKim) and were so pleased with the attention to detail and positive experience throughout -- from our friendly airport transfer to our exclusive tours with Maria in San Miguel de Allende, and with Susana and Antonio in Guanajuato.

Jorge, our agent, did a wonderful job of accommodating our group during a very busy travel time. Our hotels were perfectly located, and our local experiences were all... read more

We booked a week long trip to San Miguel de Allende and Guanajuato through Totonal Viajes (via KimKim) and were so pleased with the attention to detail and positive experience throughout -- from our friendly airport transfer to our exclusive tours with Maria in San Miguel de Allende, and with Susana and Antonio in Guanajuato.

Jorge, our agent, did a wonderful job of accommodating our group during a very busy travel time. Our hotels were perfectly located, and our local experiences were all so well curated. It's clear we were dealing with someone who knows how to share the magic of travel and Mexico's culture with visitors! And Jorge stayed in touch during our trip, checking in via WhatsApp. I would definitely book with Totonal Viajes on KimKim again.

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Jorge Reyna, local specialist, responded to this review:

Dear Susie,

Thank you very much for your kind words about our guides and drivers. It was a pleasure to organize your trip to Mexico and it is important for us to give you good services so you can enjoy the beauty of this amazing country. Once again, thank you for traveling with us and hope to welcome you again on another memorable trip.

Happy Travels
Jorge & Totonal Viajes Team

Family Christmas · Mexico - Dec 24 - Dec 31, 2018

Traveler: Zoe G. - Local specialist: Jorge Reyna

We have just returned from an amazing trip to Mexico that Jorge had planned for us. We were met at the Leon airport by a very friendly driver - Christian - and soon learned that every single person that the agency has assigned to us is just as nice. Our hotel in San Miguel was comfortable and centrally located and the tours that Maria gave us were informative and most enjoyable. We enjoyed visiting churches, monuments, and the Mercado without being pushed in any way. Being a great host, she... read more

We have just returned from an amazing trip to Mexico that Jorge had planned for us. We were met at the Leon airport by a very friendly driver - Christian - and soon learned that every single person that the agency has assigned to us is just as nice. Our hotel in San Miguel was comfortable and centrally located and the tours that Maria gave us were informative and most enjoyable. We enjoyed visiting churches, monuments, and the Mercado without being pushed in any way. Being a great host, she even treated us to local ice cream!) The hotel in Guanajuato was just as nice, if not better. Here we met a family of tour guides. First Susana took us around town and gave us a lovely description of the city and its magnificent history. The next day, her father Antonio drove us to the mines and the mummy museum and showed us spectacular views of the beautiful Guanajuato. Not only does everyone in this family know their history and city, but also the friendly approach of those we met made us feel as if we were among relatives.
I would highly recommend a similar journey to everyone. I still can't believe that these magical cities are only a couple of hours' flight away and am confident that our family will take more trips to these destinations. Thank you, KimKim, and a huge thank you to Jorge who did everything he could to meet our demands. I hope to someday have a chance to thank him in person!

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Jorge Reyna, local specialist, responded to this review:

Dear Zoe!!!

Your review is just amazing!!! Thank you so much for your kind words and to trust in Kimkim and Totonal for your trip. We are very very happy that you enjoyed the experience, Guanajuato and San Miguel Allende are lovely colonial cities with a lot of history, are authentic treasures of Mexico!!!
I will send all your comments to Christian, Maria, Susana, and Antonio who love what they do and is reflected in their service, We will be more than glad to help you arrange another... read more

Dear Zoe!!!

Your review is just amazing!!! Thank you so much for your kind words and to trust in Kimkim and Totonal for your trip. We are very very happy that you enjoyed the experience, Guanajuato and San Miguel Allende are lovely colonial cities with a lot of history, are authentic treasures of Mexico!!!
I will send all your comments to Christian, Maria, Susana, and Antonio who love what they do and is reflected in their service, We will be more than glad to help you arrange another trip experience for you and your family!

Wish you a very nice 2019 full of great experiences!

Happy travels,

Jorge and Totonal Viajes Team =)

Mexico december 2018 · Mexico - Dec 7 - Dec 15, 2018

Traveler: Simon L. - Local specialist: Jorge Reyna

Thank you Jorge for organising a wonderful trip over 3 cities in Mexico. Mexico City was vibrant and active. Puebla was more historic and the central area full of character, artists, pottery and candy! Great to wander around and enjoy. Similarly the days spent in Oaxaca further south were so enjoyable, wandering around the historic centre. Whilst the Sun and Moon temples at Teotihuacan were amazing, the pyramids at Monte Alban I think outshone them! The guides we had in each area were excellent - knowledgable, friendly and so helpful. We want to come back!

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Jorge Reyna, local specialist, responded to this review:

Thank you so much for your review! It makes us really happy to see that you had such a fantastic time in these wonderful cities that have so much to offer!!! It's really important to us to have happy travelers. That is why we work with excellent guides and always do our best for our clients to really enjoy their visit to Mexico. I hope you come back soon! We would be really happy to have you back.

Happy travels,

Jorge

Jonny

Mexico City · Mexico - Oct 26 - Oct 29, 2018

Traveler: Jonny P. - Local specialist: Jorge Reyna

Jorge turned around a complete tour with under 24hrs notice. The tours were informative with great guides and delivered exactly what we asked for. Thanks!

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Jorge Reyna, local specialist, responded to this review:

Thank you so much Jonny! It was a pleasure to help you with your trip to Mexico. I'm glad that you enjoyed your time in Mexico City. I look forward to hearing from you shortly! Happy Travels!!!

Mexico/Cuba/Central America · Mexico - Aug 26 - Sep 2, 2018

Traveler: Sheila P. - Local specialist: Sebastian Muñoz

My nephew and I especially enjoyed the guide Miguel who took us to Teotihuacan pyramids and other places near Mexico City and Alex in Oaxaca who took us on a tour of the Santo Domingo Church and museum as well as Monte Alban for their knowledge of the archaeological digs as well as ancient Indian history. Chef Carla was also great at providing us information about the local produce market and teaching us how to cook traditional Oaxacan food while allowing us to be quite interactive in the preparation of the food.

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Sebastian Muñoz, local specialist, responded to this review:

Thanks so much for your kind review, Sheila!! I am glad that you enjoyed discovering the history, gastronomy and art in Mexico. We hope to see you soon in this wonderful country!
Best,
Sonia.

Maya Ruins, Culture, Beaches · Mexico - Aug 5 - Aug 11, 2018

Traveler: Noemi B. - Local specialist: Laëtitia Coly

I’m a solo traveler and I chose to get a trip in Mexico by myself. Laetitia is the girl that assisted me during the planning of the trip and we kept in touch all the time, before and during my trip. She has been really detailed in everything and she always made sure that everything was fine. Always available for every problem and doubt I had. Once there’s been a little mistake and the company after having fixed it, they made me find in the hotel a little gift from them. I really recommend... read more

I’m a solo traveler and I chose to get a trip in Mexico by myself. Laetitia is the girl that assisted me during the planning of the trip and we kept in touch all the time, before and during my trip. She has been really detailed in everything and she always made sure that everything was fine. Always available for every problem and doubt I had. Once there’s been a little mistake and the company after having fixed it, they made me find in the hotel a little gift from them. I really recommend KimKim.com to organize your trip and if you have the opportunity to have Laetitia as a personal planner trip you ll have with 100% a beautiful experience. Great company tour operator.

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Laëtitia Coly, local specialist, responded to this review:

Hi Noemi!

These are such beautiful pictures! It has been a pleasure working with you to create your itinerary in Mexico and I am very happy you got to live a great experience here.
We hope to have you here soon!

All the best!
Laëtitia

Iqbal

break · Mexico - Jul 19 - Jul 23, 2018

Traveler: Iqbal R. - Local specialist: Sebastian Muñoz

Everything went perfect.
Very impressed with their professional work.

Sebastian Muñoz profile photo
Sebastian Muñoz, local specialist, responded to this review:

Thank you so much Iqbal!! A pleasure to have you as a customer. We hope you come back soon!!

All the best,

Sonia.