Kimkim Trip Reviews for Mexico

4.7
Based on 112 ratings
Read 112 verified reviews by travelers who booked their trip to Mexico on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

The entire trip was fantastic.
Mexico | Feb 1 - Feb 15, 2024

Dale
Dale P.
New Orleans, LA | Reviewed on Feb 18, 2024
The entire trip was fantastic. Most all scheduled events took place on time and as advertised. Any questions were answered promptly and satisfactorily. It was nice to have Kimkim check in with us daily. Of particular note, were the informative, helpful, knowledgeable and enthusiastic guides. 1. Montse greeted us in Mexico City on our first full day and shared her love of the city, its culture and food.
2. Pablo was a wonderfully informative guide through museums and Teotihuacan....
Read more

The entire trip was fantastic. Most all scheduled events took place on time and as advertised. Any questions were answered promptly and satisfactorily. It was nice to have Kimkim check in with us daily.

Of particular note, were the informative, helpful, knowledgeable and enthusiastic guides.

1. Montse greeted us in Mexico City on our first full day and shared her love of the city, its culture and food.
2. Pablo was a wonderfully informative guide through museums and Teotihuacan. Both days with him were great. We had spectacular meals in Mexico City and enjoyed walking through a few of its charming neighborhoods.
3. In Oaxaca, we were expertly led by and taught by Alex through the old city, to the awesome ruins in Mount Alban, and wonders of Teotitlan del Valle (including the hike!). We were fortunate to have had multiple days with Alex.
4. We rounded out Oaxaca with an expert led mezcal tour and tasting with Daisy. That was great fun.
5. To end with relaxing days in Salchi was perfect! The boat trip guided by Captain Isidro Cruz (including seeing whales) was a great way to see the coastline and snorkel.
6. Our drivers (if not included above) were also great.
7. We hope we didn’t leave anyone off—all were great!

The hotel Casa Mauna at Salchi was very good (and peaceful). We had room 3, which seemed likely to be the very best at the small hotel. The vegan food was also very good—the drinks excellent. The pool delightful. We highly recommend it.

We will now share comments about the hotel choices in Mexico City and Oaxaca. Both hotels were beautiful and well-staffed. We were always made to feel welcome. The restaurant at the Zocalo Central was very good.

However, both hotels were situated in the center of vibrant, busy, and very loud areas:
• It was about impossible to sleep soundly in our room, 515, in Zocalo Central. The noise from the square continued most of the night (drumming and crowd noises), and then the sound of heavy chairs dragging noisily on the dining room floor just above our heads started about 6:15AM. One additional, seemingly minor but noteworthy item, was that we found out on Saturday afternoon that there would be no laundry service on Sunday—which we knew about-- but also on Monday (due to the national holiday on Monday. It would have been useful if we had received this advisory on Thursday or even Friday night, as then we would have had our laundry done on Friday or Saturday. As a result, our carefully planned light packing was confounded—we spent time doing our own wash in the room. When traveling, little things like this matter.
• For the first two nights in Parador de Alcala, we slept well. Then things changed. It was Thursday, and Friday, and Saturday and Sunday when the noise became a real issue again. The local bars blared music until 3AM (or later), and then the party goers continue the festivities in the streets until dawn, at which time the street traffic noise becomes quite high. I know the hotels do not have control over the bar noise or the traffic—but for Kimkim, we think charming hotels chosen away from the noisy parts of the city centers would be better.

Finally, as it goes for Kimkim:
• Mariana did a fantastic job of providing on-the-ground assistance for the inevitable adjustments which were needed. She was prompt with response and follow-ups. She provided a very reassuring and effective backup to situations that came up.
• Our first point of contact was Isabelle, who also did a great job of helping us design our perfect holiday. She was very responsive and helpful in discussing with us our preferences, and making adjustments to, our itinerary.
• The Kimkim service and platform worked well and we would recommend Kimkim to others. We plan to do so ourselves. We were able to focus more on enjoying the trip then on logistics. There were two minor changes to the itinerary that came to light during the trip—it’s possible a Live Itinerary would help alleviate these inevitable discrepancies – but no problems arose from this either.

We were pleased with adjustments and we happy with Kimkim and their entire team.

Local specialist: Isabelle Bauer
Isabelle
Isabelle Bauer
Local specialist in Tulum | Replied on Feb 19, 2024
Hola Dale! Thank you so much for your detailed feedback - we really appreciate that you took the time to inform us about your impressions of the trip. I am happy to read that you enjoyed the tours with our local guides and drivers. That proves again that we can rely on them 100 % and that they are doing a great job! I know Pablo & Alex personally and they are the best :) Mariana is one of our most experienced members of the traveler support team and I am glad that she was taking care of... Read more

Hola Dale!

Thank you so much for your detailed feedback - we really appreciate that you took the time to inform us about your impressions of the trip.

I am happy to read that you enjoyed the tours with our local guides and drivers. That proves again that we can rely on them 100 % and that they are doing a great job! I know Pablo & Alex personally and they are the best :)

Mariana is one of our most experienced members of the traveler support team and I am glad that she was taking care of you so well!

I see that you liked the hotels I have chosen, however, I understand that it is very important to stay at hotels that are located at quieter areas to avoid nois pollution. I will contact both hotels to figure out which are the best isolated rooms or - if necessary - offer other hotels.

Thank you again for your feedback and I would love to welcome you again in Mexico!
Isa and Rutopía team

It was our first experience with this company...
Mexico | Jan 23 - Feb 11, 2024

Ilan
Ilan G.
Australia | Reviewed on Feb 16, 2024
It was our first experience with this company and we were pleasantly surprised, the trip was planned very well and the local assistant was fantastic. Highly recommended!! Read more

It was our first experience with this company and we were pleasantly surprised, the trip was planned very well and the local assistant was fantastic. Highly recommended!!

Activity Reviews
Tour of historic Mexico City with street food tasting
Tour of historic Mexico City with street food tasting
Mexico City
Quality of Experience
Guides, Drivers and Staff
Transport
Be amazed by the pre-hispanic beauty of the chinampas in Xochimilco
Be amazed by the pre-hispanic beauty of the chinampas in Xochimilco
Mexico City
Quality of Experience
Guides, Drivers and Staff
Transport
Visit to the National Museum of Anthropology
Visit to the National Museum of Anthropology
Mexico City
Quality of Experience
Guides, Drivers and Staff
Transport
Private Authentic Mexican Cooking Class
Private Authentic Mexican Cooking Class
Mexico City
Quality of Experience
Guides, Drivers and Staff
Transport
Shared biking experience through Teotihuacan "The City of the Gods"
Shared biking experience through Teotihuacan "The City of the Gods"
Mexico City
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Rene Rodarte

Pros - most of the guides who looked after th...
Mexico | Jan 12 - Jan 27, 2024

Sumitra
Sumitra S.
India | Reviewed on Feb 02, 2024
Pros - most of the guides who looked after the group were knowledgeable and enthusiastic. (Though we were not very happy with the local food tastings in Mexico City and Oaxaca, they could have been of a better quality. )
Cons - hotels were pretty average, some of them have certainly seen better times.
The van provided was a total disaster! With tiny windows that you cannot look out from and enjoy the sightseeing. BUT above all the van was insufficient for the group luggage and daily it was... Read more

Pros - most of the guides who looked after the group were knowledgeable and enthusiastic. (Though we were not very happy with the local food tastings in Mexico City and Oaxaca, they could have been of a better quality. )
Cons - hotels were pretty average, some of them have certainly seen better times.

The van provided was a total disaster! With tiny windows that you cannot look out from and enjoy the sightseeing. BUT above all the van was insufficient for the group luggage and daily it was such a struggle to fit ourselves and the suitcases in! When 18 of us reached Oaxaca airport, the suitcases could not fit so we had to hire a taxi on our own initiative and till date have NOT got reimbursed for that. This is not acceptable because we had warned you that Indian women will travel with the maximum luggage possible and to provide a vehicle accordingly, but this never happened, though you were aware of it right from day one . BTW this was a commitment and not a favour.
The driver for an airport transfer on the last date turned up more than 20 minutes late! Once again this is not acceptable, besides there was far too much follow up required on a daily basis.
So the overall Mexico experience is rather disappointing, I am sure you will understand why.

Local specialist: Leslie Pérez

Our trip to the Yucatan was very special . ...
Mexico | Jan 21 - Jan 27, 2024

Lindy
Lindy N.
Los Angeles, CA | Reviewed on Jan 28, 2024
Our trip to the Yucatan was very special . All service providers were pleasant and friendly. The interactions with Mayan families in their community and learning to make tortillas , plant corn, make handicrafts and spot monkeys in the jungle was especially memorable. Of course, exploring the ancient Mayan cities and learning about their culture and scientific achievements was inspiring. Our guides were amazing in their knowledge and interest in our understanding of Mayan culture both... Read more

Our trip to the Yucatan was very special . All service providers were pleasant and friendly. The interactions with Mayan families in their community and learning to make tortillas , plant corn, make handicrafts and spot monkeys in the jungle was especially memorable. Of course, exploring the ancient Mayan cities and learning about their culture and scientific achievements was inspiring. Our guides were amazing in their knowledge and interest in our understanding of Mayan culture both in ancient and modern times. Hotels were excellent and transportation services efficient. A particular shout out to the taxi service drivers , Carlos, and others. Mariana from Rutopia was always a text or call away which helped smooth out any logistical wrinkles. Of course, thanks to Rene who helped plan the trip!! Finally, a round of applause to the zip line team in Punta Laguna who threw some thrilling adventure into the day.

Local specialist: Rene Rodarte

Monterrey/Saltillo Family Trip
Mexico | Jan 12 - Jan 19, 2024

Linda
Linda R.
Sun City Center, FL | Reviewed on Jan 20, 2024
Our private driver service was fabulous; his service was perfection, always on time and accommodating to our every need and request. He is an expert at logistics and keeping our family safe. You should use his services with your all your customers. The Krystal Hotel in Monterey was terrible. Room 519. No water pressure from hot water in the sink. Shower door was never repaired. Never changed sheets or refreshed sheets by cleaning them off. Room service food preparation was rude with... Read more

Our private driver service was fabulous; his service was perfection, always on time and accommodating to our every need and request. He is an expert at logistics and keeping our family safe. You should use his services with your all your customers.

The Krystal Hotel in Monterey was terrible. Room 519. No water pressure from hot water in the sink. Shower door was never repaired. Never changed sheets or refreshed sheets by cleaning them off. Room service food preparation was rude with incorrect food orders delivered. The correct order never showed up. Room thermostat only worked on 1 setting. We could not change the temperature in the room. Toiletries are low quality. Fron desk was rude and unaccommodating and were not trained in safety training when we needed a band aid when our child fell on hotel property. Hotel lobby and dinning room were freezing in temperature everyday especially when it was cold outside. No warmth at all within the hotel. Hotel floor on 5th floor never vacuumed. Same trash on carpet every day. Card keys did not work twice in a row; always had to get new ones at from desk. The gym had no sanitizer wipes and the tv did not work. You should never put your customers at this hotel.

The hotel in Saltillo, Quinta Real, was lovely. Our room had some furniture that needed upgrades or repairs. Overall is was a great experience. The dinning room was fabulous. Gym needed mats and foam rollers.

The Monterrey city tour that was pre arranged with a different driver was terrible. The driver himself was a nice and respectful, but his car was uncomfortable and cold because his defroster didn't seem to work. So we were unable to see out the window at the sights. He tried to find us a lunch spot but we ended up having to walk around outside when it was really cold weather in order to find food. We recognize lunch logistics may have not been officially included in the tour. The driver focused on showing us car dealerships and didn't really provide a comprehensive perspective on the history of Monterrey or San Pedro. He tried to please us and even downloaded a translation app because he was not fully bilingual but the app wasnt working completely or properly; he said he didn't speak much English. So for your English speaking customers, you should not use him. For five people, the size of the car was not appropriate. The tour seemed to focus on area of San Pedro rather than Monterrey. One stop on the tour that was early fabulous was a stop at the Little Wine Market. But it wasn't a planned stop; we asked to stop when we saw it. He also offered to stop wherever we wanted to stop so that was a nice feature or option of the tour experience. Overall, this tour was a low point our our trip.

Some feedback on the kimkim team: seems the team members changed frequently, however we were always able to get quick responses to our requests, and they were always willing to hold conference calls which is key to planning a vacation.

Activity Review
City Tour Monterrey
City Tour Monterrey
Monterrey
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Charlotte Melun

..Disappointed with communication
Mexico | Jan 8 - Jan 17, 2024

Barbara
Barbara V.
Columbine, CO | Reviewed on Jan 18, 2024
We had one guide named Lewis for our hike to the butterfly sanctuary. He was great. Our other nonguides were drivers who did not speak any English. That was a major communication problem and lessened our experiences to two day trips. One trip was to the tenezcal. It was nice but there were no towels or dressing instructions. They did bring a person who helped to explain the temezcal but he did not stay and we had to decipher the shamans instructions. The other activity was a hike to a high... Read more

We had one guide named Lewis for our hike to the butterfly sanctuary. He was great. Our other nonguides were drivers who did not speak any English. That was a major communication problem and lessened our experiences to two day trips. One trip was to the tenezcal. It was nice but there were no towels or dressing instructions. They did bring a person who helped to explain the temezcal but he did not stay and we had to decipher the shamans instructions. The other activity was a hike to a high overlook and two women and one child came with us. No English again The hike was changed from the one on our itinerary.

Hotel Review
Cinco Rodavento
Ciudad de México

Wonderful caring staff. Beautiful rooms. Great rooftop deck. Lovely courtyard and room patio. Plush towels and bed linens. We were charged for one day when we were not there and for a spa service that was not wanted. It totaled over $400. Which they gave us in hotel credits. Half of which we found out about one day before we left. I had told our planner that we would device about spa treatments when we arrived but they were scheduled and charged to us without our knowledge.

Authenticity & Character
Rooftop deck
Location
Close to downtown market and lake.
Staff
So friendly and eager to please.
Cleanliness & Comfort
Shower was amazing with lots of hot water
Activity Reviews
Head to Amanalco for a unique Temazcal experience
Head to Amanalco for a unique Temazcal experience
Mexico

I have already said some of the things but will repeat them. They should have provided towels or told us to bring them. They should have had one English speaker in the temezcal to explain things. The shaman and his associate singer was very good. The lodge was nice and there were places to change.

Quality of Experience
The experience with the chants and herbs and gear
Guides, Drivers and Staff
Car was extremely dirty. Again no English speaker. No guide.
Transport
Clean car and car windows.
Sailing at Valle de Bravo
Sailing at Valle de Bravo
Valle de Bravo

First time sailing. It was a beautiful day on the water. You got a new perspective of Valle de Bravo from the lake.

Quality of Experience
Guides, Drivers and Staff
No staff. We walked to the lake and found the person that had the sailboat.
Hike through the forest to see the Monarch Butterflies at the Matlazinca Sanctuary
Hike through the forest to see the Monarch Butterflies at the Matlazinca Sanctuary
Mexico

We went to a different sanctuary called Almanalco. It was fantastic but it was a very difficult hike through the forest not on a tail. We had to bushwhack through the glorious forest.

Quality of Experience
In a private sanctuary we were the only ones there.
Guides, Drivers and Staff
Let med the English speaking guide
Transport
Terrible road to get there .
Local specialist: Rene Rodarte

Wonderful cultural vacation in Oaxaca
Mexico | Dec 27 - Jan 4, 2024

J
Jenny K.
San Jose, CA | Reviewed on Jan 08, 2024
We had a wonderful vacation in Oaxaca experiencing the culture, art, and food. Rene did an excellent job planning the trip to balance cooking days with more active tours and free time to explore the city. We loved visiting families in their homes to cook with them, and learn about their way of life. The pottery and art experiences were very special and perfect for us and our 12 and 14 year old boys. The simple and wholesome way of life made an impression on us all. My 14 year old already made... Read more

We had a wonderful vacation in Oaxaca experiencing the culture, art, and food. Rene did an excellent job planning the trip to balance cooking days with more active tours and free time to explore the city. We loved visiting families in their homes to cook with them, and learn about their way of life. The pottery and art experiences were very special and perfect for us and our 12 and 14 year old boys. The simple and wholesome way of life made an impression on us all. My 14 year old already made tortillas from scratch since we returned home a few days ago.

Hotel and restaurants were all fantastic, too. Rene had stayed in the hotel, and eaten at the restaurants he recommended. We are very grateful to have been matched with him.

Hotel Review
Hotel Tabáa Oaxaca
Oaxaca

This hotel is in a great location, walkable to all parts of Oaxaca City but also on a quieter street. The employees who work here are wonderful and keep the hotel running well and looking beautiful. There was always pure water available in glass, reusable bottles for us, and a place to refill our water bottles for the day. The rooms were clean and the linens soft. Thank you for a wonderful stay.

Authenticity & Character
Location
Quiet street yet in a lovely neighborhood and close to everything.
Staff
Benito and others were so incredibly kind to us and our boys. They also went out of their way to help us get our clothes cleaned when laundromats were backed up by 4+ days due to holiday closures.
Cleanliness & Comfort
Shower, bathroom, and bedroom all extremely clean
Activity Reviews
Rural cooking workshop in Oaxaca
Rural cooking workshop in Oaxaca
Oaxaca

We loved going to this market and the cook's home to make lunch together. She was generous, talented and very sweet and we learned a lot and had a great day. My son was so inspired that he's made tortillas from scratch since we arrived back home to California. There was no problem accommodating our vegetarian diet.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Gastronomic Indigenous Roots
Gastronomic Indigenous Roots
Oaxaca

This was a great dinner for our first night in Oaxaca. We experienced so many different types of food, and it was helpful to have it all prepaid since we hadn't exchanged money yet.

Quality of Experience
Food
Biking tour and street art
Biking tour and street art
Oaxaca

Diego took us through 3 neighborhoods on bikes and taught us so much about the city through murals and art. It was a very memorable experience, and we only wished we had even more tours with him.

Quality of Experience
Guides, Drivers and Staff
Diego was one of the best guides we had on our whole trip.
Transport
Our family is tall so some of the bikes were a little small.
Oaxacan Markets: A Culinary Journey through Colors and Flavors
Oaxacan Markets: A Culinary Journey through Colors and Flavors
Oaxaca

Ana took us through markets and all around the city to try different local foods. It was a great choice to have this tour on our first full day in Oaxaca. Everything was delicious. Ana made sure we could eat vegetarian - this was not difficult since the traditional Oaxacan foods are plant-based anyway. We are an active family and our only change would have been to make this a walking tour rather than going to each place by van.

Quality of Experience
Guides, Drivers and Staff
Ana was a fantastic guide, and also gave us other suggestions for places to visit during our week in Oaxaca. She told us about polideportivo - a nearby public track and exercise area - where my 12 yr old son happily played soccer 5 of the afternoons of our week in Oaxaca.
Transport
We stayed within the main city and could have walked everywhere rather than driven. Our driver was great though. It's just our preference to walk more, especially for a food tour!
Traditional amaranth meal with "Alegría de la vida"
Traditional amaranth meal with "Alegría de la vida"
Mexico

Loved the cooking experience, especially making fresh tortillas in the outdoor kitchen of one of our hosts.

Quality of Experience
Women were in charge of the experience and such talented cooks. It was wonderful to experience their culture and eat the traditional grains.
Food
Fresh blue corn tortillas were delicious straight from the comal, and the host also made amazing salsa to go with it.
Guides, Drivers and Staff
Our driver Manuel was awesome and his English was great so he could fill in some information for us on the ride back to the hotel and during the lunch.
Transport
Experience the culture of Oaxaca: discover textile art, ceramics and mezcal
Experience the culture of Oaxaca: discover textile art, ceramics and mezcal
Oaxaca

One of our most favorite days in Oaxaca - we especially loved the pottery and the experience meeting the artist who perfected this craft to sell to her community and eventually worldwide. The weavers were also fantastic and involved my son in finishing a rug that this particular man had been working on for months. A very memorable day.

Quality of Experience
Getting to go to the artists' homes to see them make their craft was a fantastic experience.
Guides, Drivers and Staff
Madai was our knowledgable English speaking guide. Her education was in archeology and she knew a lot about the area.
Transport
Manuel was a great and safe driver.
Monte Albán and the alebrijes workshop: an unforgettable experience
Monte Albán and the alebrijes workshop: an unforgettable experience
Oaxaca

5+ stars for the alebrijes workshop and 3 stars for Monte Alban. Alebrijes- It was wonderful meeting the Jimenez family and learning about the carving and painting of the spirit animals. The 4 of us, including our sons ages 12 and 14, spent hours painting our own alebrijes after we had lunch and a tour of the beautiful little museum which was part of their home. Monte Alban- We appreciated getting there early before the bigger crowds, but this visit felt very touristy and it was hard to follow the stories of our English speaking guide.

Quality of Experience
Guides, Drivers and Staff
Edgar was a very nice and knowledgeable man, but his stories about Monte Alban were hard for us to follow. We wished we would have read more about it ahead of time.
Transport
Local specialist: Rene Rodarte

AMAZING! Great service and real VIP experienc...
Mexico | Dec 30 - Dec 30, 2023

L
Liz S.
Dallas, TX | Reviewed on Dec 31, 2023

AMAZING! Great service and real VIP experience. Loved our personal driver Cesar and our expert guide at Chichen Itza, Rangel. The cenote was sublime- couldn’t have been a better day. Will book again when I come back!

Local specialist: Sofia Durand

Overall, great trip: good planning from Rene, great executio by Mariana
Mexico | Nov 24 - Dec 16, 2023

W
Wouter K.
Singapore | Reviewed on Dec 23, 2023
Overall, great trip: good planning from Rene, exactly the things I wanted, and then great execution by Marianne supporting me every day. WOuld only change 4 things
- Hotel in Palenque: bad experience. Bad food poisoning from hotel restaurant, noone in pace speaks any englis, beds uncomfortable, ...
- R Barrios waterfalls: skip. Waterfals are ok but can do in 1 hour, but tour drops you there for 3 hours with only 1 small bar to sit after that even wants to charge you for wifi
- Ek Balam...
Read more

Overall, great trip: good planning from Rene, exactly the things I wanted, and then great execution by Marianne supporting me every day. WOuld only change 4 things
- Hotel in Palenque: bad experience. Bad food poisoning from hotel restaurant, noone in pace speaks any englis, beds uncomfortable, ...
- R Barrios waterfalls: skip. Waterfals are ok but can do in 1 hour, but tour drops you there for 3 hours with only 1 small bar to sit after that even wants to charge you for wifi
- Ek Balam Cenote: cenote is very good, but the included lunch is terrible. Better book without the lunch
-

Hotel Review
Hotel La Aldea del Halach Huinic
Palenque

Got very bad food poisoning from hotel retaurant Also, none, not even front desk, speaks any english

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Chef's Table Experiencie
Chef's Table Experiencie
Mexico City
Quality of Experience
Guides, Drivers and Staff
Tour of historic Mexico City with street food tasting
Tour of historic Mexico City with street food tasting
Mexico City
Quality of Experience
Guides, Drivers and Staff
Hierve el Agua Hiking and Mezcal Distillery
Hierve el Agua Hiking and Mezcal Distillery
Oaxaca

They should warn you beore that the hike is quite hard and you need to be in good shape.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Excursion to the Sumidero Canyon & Chiapa de Corzo
Excursion to the Sumidero Canyon & Chiapa de Corzo
Mexico
Quality of Experience
Guides, Drivers and Staff
Transport
Explore the mysterious area of Ek Balam
Explore the mysterious area of Ek Balam
Ek Balam

Its nice, but its a small site

Quality of Experience
Guides, Drivers and Staff
Transport
Shared Experience: Tacos, Chelas & Mezcal in Narvarte
Shared Experience: Tacos, Chelas & Mezcal in Narvarte
Mexico City
Quality of Experience
Guides, Drivers and Staff
Be amazed by the pre-hispanic beauty of the chinampas in Xochimilco
Be amazed by the pre-hispanic beauty of the chinampas in Xochimilco
Mexico City
Quality of Experience
Guides, Drivers and Staff
Transport
Gastronomic Indigenous Roots
Gastronomic Indigenous Roots
Oaxaca
Quality of Experience
Food
Guides, Drivers and Staff
Archaeological Tour in Monte Albán
Archaeological Tour in Monte Albán
Oaxaca
Quality of Experience
Guides, Drivers and Staff
Transport
The beautiful waterfalls of Misol-ha & Agua Azul - Night in Palenque.
The beautiful waterfalls of Misol-ha & Agua Azul - Night in Palenque.
Mexico
Quality of Experience
Guides, Drivers and Staff
Transport
Discover the Palenque Archeological Site
Discover the Palenque Archeological Site
Palenque
Quality of Experience
Guides, Drivers and Staff
Transport
Very confusing, different drivers, very little instructions what to do at end of trip
Visit the Roberto Barrios Waterfalls
Visit the Roberto Barrios Waterfalls
Palenque

Waterfalls are ok but can do in less than 1 hour. But the trip is 3 hours and only place to stay is at some small bar that has no menu, and even tries to charge you for wifi

Quality of Experience
Guides, Drivers and Staff
Transport
Van broke down so now took 2 hours to get back to town
Visit Calakmul in the Biosphere Reserve
Visit Calakmul in the Biosphere Reserve
Mexico

Highlight of the trip. We should have left even earlier so we could have spent more time there

Quality of Experience
Guides, Drivers and Staff
Transport
Uxmal, a city with Puuc style
Uxmal, a city with Puuc style
Mexico
Quality of Experience
Guides, Drivers and Staff
Transport
Kabah Archaeological Sites
Kabah Archaeological Sites
Uxmal

Good to combine with Uxmal, woudn't do it on its own

Quality of Experience
Guides, Drivers and Staff
Transport
Explore the Celestun Biosphere Reserve
Explore the Celestun Biosphere Reserve
Mérida

Boat ride is nice but really short (45 mins), should be longer After hat they just drop you at a restaurant next to a beach

Quality of Experience
Guides, Drivers and Staff
Transport
unfcomfortable small car
Explore Chichén Itzá: A Wonder of the Mayan World
Explore Chichén Itzá: A Wonder of the Mayan World
Chichén Itzá

Cmpared to Calakmul, Palenque & Uxmal I found CHichen Itza a little disappointing and ess impressive than the others

Quality of Experience
Guides, Drivers and Staff
Transport
Discover the beautiful Cenote X'canché, and let yourself be captivated.
Discover the beautiful Cenote X'canché, and let yourself be captivated.
Ek Balam

Cenote was great The included lunch however was the worst meal of the whole trip

Quality of Experience
Coba and the sacred Mayan roads
Coba and the sacred Mayan roads
Cobá

Samller site but nice as its in jungle

Guides, Drivers and Staff
One guider to just buy you tickets, and then anther real guide....little over the top
Eco Center & Traditional Mayan Meal
Eco Center & Traditional Mayan Meal
Mexico

Meal was ok but nothing special The eco centre is not much. Couple of cages

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Visit the archaeological site of Tulum
Visit the archaeological site of Tulum
Tulum
Quality of Experience
Guides, Drivers and Staff
Tour the famous and picturesque neighborhood of Coyoacán.
Tour the famous and picturesque neighborhood of Coyoacán.
Mexico City
Quality of Experience
Guides, Drivers and Staff
Transport
Visit Mitla Archeological Site
Visit Mitla Archeological Site
Oaxaca

Wasnt impressed by Mitla

Quality of Experience
Guides, Drivers and Staff
Transport
El Chiflón and Lagos de Montebello
El Chiflón and Lagos de Montebello
San Cristobal de las Casas

Chiflon was great. But we had really bad weather for the lakes so coudnt see anything. Also, guide was bad: complained non stop, didnt stop talking abut god nows what for 12 hours, ....

Quality of Experience
Guides, Drivers and Staff
Transport
Look for spider monkeys in Punta Laguna
Look for spider monkeys in Punta Laguna
Mexico
Quality of Experience
Guides, Drivers and Staff
Transport
Biking in Teotihuacán "The City of the Gods" & Overnight in Puebla
Biking in Teotihuacán "The City of the Gods" & Overnight in Puebla
Mexico
Quality of Experience
Food
Guides, Drivers and Staff
Between markets and corn in the magical town of Cholula
Between markets and corn in the magical town of Cholula
Mexico
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Free Afternoon in Puebla
Free Afternoon in Puebla
Mexico
Quality of Experience
Oaxacan Markets: A Culinary Journey through Colors and Flavors
Oaxacan Markets: A Culinary Journey through Colors and Flavors
Oaxaca

Only food, and food kind of repetitive. Should have more variety. But good guide

Quality of Experience
Quality of Experience
Guides, Drivers and Staff
Guides, Drivers and Staff
Transport
Transport
Local specialist: Rene Rodarte

Mexican Adventure!!
Mexico | Nov 11 - Nov 16, 2023

R
Rachel O.
San Jose, CA | Reviewed on Nov 23, 2023
Rene did a great job helping us plan an amazing trip to Mexico. He really helped us build the adventure we were looking for and organized an amazing hike to see the Monarch butterflies. The cabin we stayed in in Almanaco was breathtaking!! The biking around Teotihuacan was also a highlight as well as the recommendations around Mexico CIty! Very well organized! Read more

Rene did a great job helping us plan an amazing trip to Mexico. He really helped us build the adventure we were looking for and organized an amazing hike to see the Monarch butterflies. The cabin we stayed in in Almanaco was breathtaking!! The biking around Teotihuacan was also a highlight as well as the recommendations around Mexico CIty! Very well organized!

Hotel Reviews
Hampton Inn & Suites Mexico City
Mexico City

Perfect hotel in the heart of the city. Excellent place to stay. Free breakfast. Spacious bedrooms. Even have a workout room!

Amanalco Alpine Cabins

such a cool experience. Amazing hospitality. Beuatiful sunrise and sunset in the mountains, Stars at night were incredible. Provided fire wood to make a fire in our cabin!! One of the coolest places I have ever stayed,

Authenticity & Character
Location
Surrounded by beautiful mountains in the wilderness, does not get much better than that
Staff
Cleanliness & Comfort
Hotel Mesón de Leyendas
Valle de Bravo

Great breakfast! Spacious and clean room in a perfect spot of the town. Only downside was that the walls are very thin and there was a lot of noise coming from the street and school across the road at night and early in the AM.

Activity Review
Embark on two-day trekking adventure to Nevado de Toluca, Cuenca Amanalco and Valle de Bravo
Embark on two-day trekking adventure to Nevado de Toluca, Cuenca Amanalco and Valle de Bravo
Amanalco

Such a cool and amazing hike. Monarch butterflies were so beautiful and so cool to see. Felt very safe with guide. Incredibly nice to get out of the city and be in nature and more remote. Amazing place to stay in the middle.

Guides, Drivers and Staff
Luis was an incredible guide who was so kind and informative.
Transport
Great taxi drivers. Felt very safe. Stuff always arrived. And they always showed up.
Local specialist: Rene Rodarte

Good Trip Booking Website --Safe and Fun Activities
Mexico | Nov 9 - Nov 16, 2023

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Nikhita C.
Cupertino, CA | Reviewed on Nov 23, 2023
Our trip advisors Rene, Lizbeth, and Ximena were really helpful with any questions and concerns we had and they had taken into consideration that my friend was vegan when booking and trip planning. Thank You so much for your help! Read more

Our trip advisors Rene, Lizbeth, and Ximena were really helpful with any questions and concerns we had and they had taken into consideration that my friend was vegan when booking and trip planning. Thank You so much for your help!

Hotel Reviews
Hotel Punto Mx
Mexico City

Hotel was really good!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
El Sueño Hotel & Spa
Puebla

The hotel was kind of hidden, but gives you nice fairytale vibes. The only reason I give this a 3 is because the toilet broke the night we got there but the staff was attentive and kind and moved us to another room--albeit a little smaller than the one we had before.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Be amazed by the pre-hispanic beauty of the chinampas in Xochimilco
Be amazed by the pre-hispanic beauty of the chinampas in Xochimilco
Mexico City
Quality of Experience
Guides, Drivers and Staff
Transport
Driver was late (he got confused), and operator was not responding to us and didn't give us any contact info on how to contact the driver. Operator was also not picking up our phone calls, so we had to reach out to kimkim staff.
Tour of historic Mexico City with street food tasting
Tour of historic Mexico City with street food tasting
Mexico City
Quality of Experience
Guides, Drivers and Staff
Transport
Explore the Casa Azul Museum
Explore the Casa Azul Museum
Mexico City

We did not get to go to the casa Azul museum this time around

See Teotihuacan by Hot Air Balloon
See Teotihuacan by Hot Air Balloon
Mexico City
Quality of Experience
Food
I think they started running out of food by the time we got back from the hot air balloon 😅
Guides, Drivers and Staff
Transport
Biking in Teotihuacán "The City of the Gods" & Overnight in Puebla
Biking in Teotihuacán "The City of the Gods" & Overnight in Puebla
Mexico
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Free Afternoon in Puebla
Free Afternoon in Puebla
Mexico
Discover the Magical town of Cholula
Discover the Magical town of Cholula
Mexico
Quality of Experience
Guides, Drivers and Staff
I loved our guide!
Transport
Mole Poblano tour with cooking class
Mole Poblano tour with cooking class
Puebla
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Rene Rodarte

Overall, the tours and guides were good. Our...
Mexico | Nov 4 - Nov 15, 2023

C
Caroline D.
Okolona, KY | Reviewed on Nov 22, 2023
Overall, the tours and guides were good. Our guide, Alejandro Valdivia for our snorkeling trip to San Augustin was excellent and Pablo from Rutopia in Mexico City who took us to the Museum of Anthropology and the Castle in Chapultepec Park was outstanding. Andres, who was our guide for the Lucha Libre experience went above and beyond. We also enjoyed Pamela. our guide on the Xochimilco tour and la Casa Azul.
Our hotels were well chosen. All were clean, attractive and well located....
Read more

Overall, the tours and guides were good. Our guide, Alejandro Valdivia for our snorkeling trip to San Augustin was excellent and Pablo from Rutopia in Mexico City who took us to the Museum of Anthropology and the Castle in Chapultepec Park was outstanding. Andres, who was our guide for the Lucha Libre experience went above and beyond. We also enjoyed Pamela. our guide on the Xochimilco tour and la Casa Azul.
Our hotels were well chosen. All were clean, attractive and well located. Liz-Beth, our day-to-day contact from Rutopia, was very responsive and aware of the everyday details of our trip.
Our first airport transfer in Puerto Escondido by OTEPSA was not at the airport by 8am as promised. At 8:30, we took another taxi to Hotel Suites Villasol which was only 1 mile from the airport. OTEPSA made this up to us by giving us a Turtle Release experience which more than made up for our inconvenience.
We arrived at Hotel Villasol before 9 but check in was not until 3pm. I had not noticed this in the depths of our trip information and feel that it should have been on our simplified itinerary. Or, our flight should have been scheduled closer to check in time. But we requested early check in at the front desk and they were able to accommodate us.
A few of the tour descriptions were not entirely accurate and should have been verified. For example, on our trip to Manialtepec for horseback riding, was supposed to last 8 hours and include paddling in kayaks with a guide describing flora and fauna. It was a few hours shorter and did not include the kayaks. The dinner was delicious.
Also, the planner should consider meals. On the day when we went to Xochimilco and then to Casa Azul, there was no time allotted for us to buy lunch. We were gone for 8 hours. A light snack was not enough.
The list of recommendations is the same for every tour. These lists should be tailored for each experience. For example, sunscreen is not needed in a museum but insect repellant, which was not mentioned, is a must for the horseback riding.
Lastly our driver/tour guide, José, a last-minute change for our trip to Rosario was terrible. He was 2 hours late, due to a closed road. When we arrived at Rosario, he informed us that we would be going with a different guide because he had to obtain his guide certification that day. After we finished our hike, we asked our substitute guide where José was. He instructed us to go to the restaurant and José would meet us there. We finished lunch but there was no sign of him. We felt very uncomfortable that he had left us by ourselves. He had promised to pay for our lunch due to his lateness in picking us up. He did eventually come and asked us if we wanted to eat. He had no idea that we had eaten and had been waiting for an hour. We told him that we just wanted to go home. I told Liz-Beth this story. She did call him when he disappeared. She said that she was glad that it all worked out.
I do not really understand the role of Kimkim in the trip planning. It seems as though Rutopia did all the planning. For that reason, I don't know that I would recommend Kimkim.

Local specialist: Rene Rodarte

High Praise!
Mexico | Oct 18 - Oct 27, 2023

Elizabeth
Elizabeth K.
Norristown, PA | Reviewed on Oct 29, 2023
Go to Mexico City and book your trip through kimkim and Rutopia! Only positive feedback for our experience booking a 10 day trip in Mexico City and Puebla/Cholula. Our drivers were prompt (early, usually!), our guides were knowledgeable and friendly, and our accommodations were wonderful. I really appreciated that in the planning stages, Sofie was willing to make any change I requested - we went through 8 different itineraries until it was the perfect trip for my husband and me. Mexico City... Read more

Go to Mexico City and book your trip through kimkim and Rutopia! Only positive feedback for our experience booking a 10 day trip in Mexico City and Puebla/Cholula. Our drivers were prompt (early, usually!), our guides were knowledgeable and friendly, and our accommodations were wonderful. I really appreciated that in the planning stages, Sofie was willing to make any change I requested - we went through 8 different itineraries until it was the perfect trip for my husband and me. Mexico City is a beautiful, cosmpolitan city with so much to see, learn, do and eat!

Special recognition to our fantastic guides: Emiliano, Mary and Pablo in Mexico City, Eloy in Teotihuacan and Guadalupe (Lupita!) and Maria in Cholula and Puebla. Guadalupe especially went above and beyond by going way over our allotted time by taking us personally to two can't-miss churches in Cholula. The tours were mostly private and the guides were flexible, personable and generous with their time. The "souvenir stops" on some of these tours (which I generally tolerate as part of the deal but mostly dislike) were much less of a hard sell than on other trips I have taken in the past, and some were even pleasant. The vendors were informative but not at all aggressive and there were several tours that didn't include them at all, like our excursion to Xochimilco and our mural walk with Emiliano. We also appreciated the clear and attentive communication from Lizbeth as we were on our trip. She checked in daily to see how we were faring and reminded us of any logistics for the next day.

We had friends over last night and I highly recommended this service to them for planning their next vacation abroad and intend to be repeat customers.

Hotel Reviews
Casa Mali by Dominion
Mexico City

Spotless, friendly and perfectly located, Casa Mali is a great option for staying in Mexico City.

Authenticity & Character
Location
Directly across of Parque Mexico in Condesa, there are lots of restaurants right in the vicinity and feels very safe and lively.
Staff
Cleanliness & Comfort
Hotel Casa Eva
Colonia San Pedro Cholula, Puebla

A great location in Cholula with a lovely, helpful staff and a delicious breakfast. The only feedback I would mention is that the room itself lacked amenties that are standard in other hotels - no coffee maker in the room (although you can ask the staff to bring you coffee anytime), no hairdryer in the room (again, ask the staff), no filtered water dispenser in the public areas, no mini-fridge, etc. With that said, this is a charming, spotless hotel with staff dedicated to providing excellent service. Thanks especially to Tomas who was attentive and kind and responsive to any request.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
A Walk among Murals: Exploring the History and Legacy of Mexican Muralists
A Walk among Murals: Exploring the History and Legacy of Mexican Muralists
Mexico City

Emiliano is a knowledgeable and personable guide with a deep understanding of the significance of each mural and the symbols and references in each one. Our entire trip was enriched by this tour, as we were able to connect what we learned on the tour with other things we saw in Mexico City.

Quality of Experience
Guides, Drivers and Staff
Transport
Our driver was attentive and communicative. Thank you Alan!
Be amazed by the pre-hispanic beauty of the chinampas in Xochimilco
Be amazed by the pre-hispanic beauty of the chinampas in Xochimilco
Mexico City

We did an ecological tour of the chinampas of Xochimilco and the tranquil setting was a perfect reset towards the end of our trip to CDMX, as our legs, bodies and brains were tired from all the stimulation and walking. We relaxed on the boat and observed birds and the environment unfold around us. Mary and Rosalva were informative and personable, but allowed time for silent reflection and simple enjoyment, which I really appreciated. When we visited the farm, it was wonderful to see all the products that were growing and to pick fresh peppers, tomatoes, flowers and herbs and enjoy them all right there.

Quality of Experience
Guides, Drivers and Staff
Transport
See Teotihuacan by Hot Air Balloon
See Teotihuacan by Hot Air Balloon
Mexico City

If you are wondering if it is worth it, YES! It is worth waking up at 4am! It is worth the price! It is worth the feeling of doubt and the little bit of anxiousness. We felt completely safe and totally at peace floating above the pyramids of Teotihuacan at sunrise and the operation that ran it - Volar en Balon - was completely professional and capable. Be aware that the instructions on the balloon are issued in Spanish. A fellow passenger translated for us and made sure we knew how to absorb the landing safely, but I would recommend the operator make sure that all passengers are informed of the safety instructions.

Quality of Experience
One thing
Food
The food was fine but the service at Volar en Balon could be improved. We were kind of ignored for the duration of our breakfast, coffee not refilled, requests not fulfilled, etc, even when we tried to politely flag down our server.
Guides, Drivers and Staff
Transport
Private walking tour of Teotihuacan "The City of the Gods"
Private walking tour of Teotihuacan "The City of the Gods"
Mexico City

Truly worthwhile to take a knowledgeable guide on this outing to learn about the architecture and history of this archeological site. Less walking than I anticipated.

Quality of Experience
Food
Nice meal with great friendly service.
Guides, Drivers and Staff
Eloy and Omar are wonderful guides. Eloy is personable and very knowledgeable. I appreciated how he brought his own life experiences into our tour.
Transport
The roads in Teotihuacan are quite bumpy but Omar was a gentle and careful driver. Thank you Omar!
Between markets and corn in the magical town of Cholula
Between markets and corn in the magical town of Cholula
Mexico

So highly recommended to stroll around the market and the quaint town of Cholula with a lovely guide like Guadalupe. She offered all kinds of things for us to sample and was an excellent, friendly and warm translator. There is a lot of walking on this tour, including a lot of uphill and steps, but totally worth it. Guadalupe let us take our time and made frequent stops to catch our breath and take cute photos along the way. I learned more in the 6 hours I spent with Guadalupe than I ever expected. She is a gem! We also loved the experience of visiting the maiz restaurant. The owners (I forget their names - sorry!) were so friendly and I loved how they warmly and patiently giggled at a couple of Americans clumsily preparing corn tortillas the traditional way. The food they served was fantastic as well. It is a really fun way to spend a little time in Cholula.

Quality of Experience
Food
We loved trying lots of things in the market and the lunch at the maiz restaurant was simple but exquisite.
Guides, Drivers and Staff
Guadalupe went well beyond her brief by taking us to two stunning churches that were not on the itinerary. We asked for her to maybe translate with an Uber driver so we could do independently, and instead, she chose to take us herself. We are so grateful because we got so much more out of our visit than we could ever have without her.
Transport
Gastronomic tour in Puebla
Gastronomic tour in Puebla
Puebla

Come hungry because you will try all the amazing street food to be had in Puebla. Molotes, tacos arabes, pan de muerto, coffee with Mexican chocolate and more are all on the menu. There is more deliciousness in four blocks of Puebla than you can imagine, and it is well worth it to have a knowledgeable guide to take you to all the best places and make suggestions.

Quality of Experience
Guides, Drivers and Staff
I cannot say enough about Maria. She is so knowledgeable and friendly and was an absolute delight to spend the day wandering about and eating. Gracias, amiga!
Transport
Local specialist: Sofia Durand
Sofia
Sofia Durand
Local specialist in Mexico City | Replied on Nov 16, 2023
Hola Elizabeth! Thank you so much for taking the time to share your incredible experience with us at Kimkim and Rutopia! It brings us immense joy to know that you had such a positive experience, and we deeply appreciate your kind words. We understand that a smooth and enjoyable journey relies on prompt drivers, knowledgeable and friendly guides, and comfortable accommodations, and we're delighted that we met and exceeded your expectations in these aspects. The people we work with are truly... Read more

Hola Elizabeth! Thank you so much for taking the time to share your incredible experience with us at Kimkim and Rutopia! It brings us immense joy to know that you had such a positive experience, and we deeply appreciate your kind words.

We understand that a smooth and enjoyable journey relies on prompt drivers, knowledgeable and friendly guides, and comfortable accommodations, and we're delighted that we met and exceeded your expectations in these aspects. The people we work with are truly passionate about showcasing the beauty and culture of Mexico to our travelers, but it is so nice to read that they have transmitted that feeling to you too :)

We are truly grateful for your recommendation, and we look forward to welcoming them as future travelers. Whenever you are ready to return to Mexico, I would be more than happy to help you plan a trip to explore other beautiful regions, like Oaxaca or the Yucatan Peninsula :)

Once again, thank you for choosing Kimkim and Rutopia for your unforgettable journey in Mexico. We eagerly await the opportunity to assist you with your future travel plans.

Sofi

Ten Days in Mexico City and Tepotzlan
Mexico | Sep 19 - Sep 30, 2023

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Pat D.
El Cerrito, CA | Reviewed on Oct 03, 2023
Ten days in Mexico City. The Zocalo Central hotel was lovely and conveniently located for exploring the Historic Center. Our two guided tours, History and street food tasting (Daniella), and Flavors of San Juan Market (Clara from Eat Mexico) were excellent. Pablo was also excellent in our guided tour of the Anthropological Museum. Fortunately we went early and avoided massive crowds. Chapultepec Castle on a Sunday afternoon is a mistake. We abandoned the plan because of crowds. ... Read more

Ten days in Mexico City. The Zocalo Central hotel was lovely and conveniently located for exploring the Historic Center. Our two guided tours, History and street food tasting (Daniella), and Flavors of San Juan Market (Clara from Eat Mexico) were excellent. Pablo was also excellent in our guided tour of the Anthropological Museum. Fortunately we went early and avoided massive crowds. Chapultepec Castle on a Sunday afternoon is a mistake. We abandoned the plan because of crowds. Annemarie(?) guided us well at Teotihuacan. Personally, the Basilica was not a priority.
We had a good amount of independent time for the Rivera murals at the Secretaria de Education Public, Temple Mayor Museum, Museo de Artes Populares, National Museum.
Tepotzlan -- a beautiful retreat. While the staff at Hotel Rustic and Spa were fine, we were the only guests, the hotel did not have spa activities and seemed unprepared for us. The rooms were fairly basic, no hairdryer or hangers, and not especially clean. However the views with morning coffee were wonderful. We enjoyed exploring the town, and especially dinner at Veladora.
Coyoacan was a pleasant change from the Historic Center, and Casa Jacinta Guest House was charming, comfortable and well located. We especially loved eating at Los Danzantes and Corazon de Maguey. Watching the flow of vendors, families, couples in the Jardin Centenario was an easy way to pass the time between explorations.
The Ecological tour to the Chinampas of Xochimilco, guided by Pablo, was excellent, a relaxing and informative boat tour and farm visit on the historic canals.
Our drivers and airport transfers were efficient. Our guides all spoke English and were very knowledgeable.

Local specialist: Isabelle Bauer
Isabelle
Isabelle Bauer
Local specialist in Tulum | Replied on Oct 03, 2023

Dear Pat!

Thank you very much for your feedback! We appreciate it a lot and it helps us to constantly improve our service.

Great that you learned so much about this beautiful country thanks to the profesional & enthusiastic guides we work with .

I am happy to read that you liked Casa Jacinta! It is my favourite hotel in Coyoacán! Emiliano is a great host :)

It was a pleasure planning your trip and I would love to welcome you again in Mexico!

Isa and Rutopía team

Our trip specialists Lizbeth, Ximena, and Isa...
Mexico | Aug 26 - Sep 2, 2023

Claudia
Claudia G.
Phoenix, AZ | Reviewed on Sep 05, 2023
Our trip specialists Lizbeth, Ximena, and Isabelle were all amazing - quick to respond and always had the information I needed. I especially liked that they sent the name, contact info, and type of car for each pick up. Would definitely recommend them! Read more

Our trip specialists Lizbeth, Ximena, and Isabelle were all amazing - quick to respond and always had the information I needed. I especially liked that they sent the name, contact info, and type of car for each pick up. Would definitely recommend them!

Hotel Review
Zócalo Central
Mexico City
Authenticity & Character
Location
Right in front of the zocalo and amazing top floor views! Also, the included breakfast is delicious and the cafe meals / drinks are included. The staff is wonderful and super helpful. Can’t ask for more.
Staff
Cleanliness & Comfort
Local specialist: Isabelle Bauer
Isabelle
Isabelle Bauer
Local specialist in Tulum | Replied on Sep 05, 2023

Hola Claudia!

Muchas gracias por tu reseña! I am happy to hear that my colleagues Lizy & Xime did (again) an amazing job :)

It was a pleasure organizing your trip for you and your family and we all hope to welcome you again soon :)

Saludos desde México,
Isa and Rutopía Team

Fun family Yucatan adventure
Mexico | Jul 31 - Aug 6, 2023

Josh
Josh B.
Lafayette, CO | Reviewed on Aug 13, 2023
We had an amazing trip exploring Mayan ruins, cenotes, and towns of the Yucatan. Isabelle helped us plan a trip where almost every day included a new adventure that allowed us to experience the culture, history, food, and natural features of the area. We look forward to planning another trip with Kimkim in the future. Highlights
- Breakfasts at Casa Quetzal, our hotel in Valladolid. Each morning the friendly servers delivered fresh fruits, bread, granola, coffee, and chocolate milk for the...
Read more

We had an amazing trip exploring Mayan ruins, cenotes, and towns of the Yucatan. Isabelle helped us plan a trip where almost every day included a new adventure that allowed us to experience the culture, history, food, and natural features of the area. We look forward to planning another trip with Kimkim in the future.

Highlights
- Breakfasts at Casa Quetzal, our hotel in Valladolid. Each morning the friendly servers delivered fresh fruits, bread, granola, coffee, and chocolate milk for the kids.
- Casa Quetzal is ideally located just around the corner from Convento de San Bernardino de Siena and the colorful shops and restaurants along Calzada de los Frailes.
- We watched the flamingos and had up-close encounters with crocodiles and horseshoe crabs at Rio Lagartos.
- My kids raced up the palace steps at Ek Balam and ziplined across X’Canche cenote.
- Thanks to Isabelle’s advice, we beat the heat and crowds at Chichén Itzá by arriving at 8 am. We found a shaded parking spot by the entrance, quickly located our guide, zipped past the ticket lines, and walked directly to el castillo. After a few hours exploring the ruins, we were ready for a delicious lunch and a swim in the beautiful Yokdzonot Cenote.
- Lunch at La Casa de los Gorditos in Coba. Best Cochinita Pibil of the trip.
- Villa Pescadores in Tulum is a peaceful, relaxing place to stay. We enjoyed lounging on the front porch of our cabana, hammock naps, and looking up at the stars.
- We floated down the world’s best lazy river during our visit to Muyil Sian Ka'an Biosphere Reserve.
- The people of Tulum are friendly and their food is amazing. We enjoyed El Morros, Burritos Amor, El Sudaca, and fresh churros!.
- On our final day, our tour guide Iber took us to the Tulum ruins and then to Tankah for a 4-cenote adventure that included ziplines, snorkeling, a canoe ride, and swimming in a bat cave, followed by a delicious Mayan lunch. For the kids, this was the best part of the trip. Iber was also our favorite guide. He was engaging, fun, and possessed all kinds of knowledge about the history, geography, plants, and wildlife of the area.

Things that could have been better:
- The house next to Casa Quetzal has a rooster who wakes up at 4 am.
- Villa Pescadores is difficult to access. Despite what Google Maps says, the beach road is one way (north to south) and the only route to the hotel is through the national park entrance (80 pesos per person). We learned this the hard way upon arrival in Tulum. Due to traffic at the national park entrance, we also encountered 20-40 minute delays when returning after our excursions.
While Villa Pescadores itself is wonderful and quiet, the beach club at the hotel next door often plays loud dance music late into the night.
We could have skipped the included breakfast at Villa Pescadores. Twice, we left the hotel before service started. The availability of items on the menu was also a bit inconsistent from day to day.

Local specialist: Isabelle Bauer
Isabelle
Isabelle Bauer
Local specialist in Tulum | Replied on Aug 14, 2023

Hi Josh,

I am happy to read that you had an awesome time with your family in Yucatán :) Thank you very much for having taken the time to write a detailed review - it helps us to provide feedback to our providers and thereby improve our service :)

I wish you all the best and would love to welcome you again in Mexico!
Isa and Rutopía team

Hubby and I had a mere week to explore both M...
Mexico | Jul 30 - Aug 5, 2023

Michelle
Michelle B.
Wakefield, NY | Reviewed on Aug 07, 2023
Hubby and I had a mere week to explore both Mexico city and a small beach town, (Zihuatanejo ) on the Pacific coast and Liz of Rutopia made it happen.
Garuda, our taco crawl guide is a such a fun and interesting person. He made our day.
Emiliano, our guide for the walking portion of the reforma and historical portion of the city, was a wealth of information. He was knowledgeable, fun and so thoughtful
And Senor Jose, the learned and sophisticated hombre who we were ever so fortunate...
Read more

Hubby and I had a mere week to explore both Mexico city and a small beach town, (Zihuatanejo ) on the Pacific coast and Liz of Rutopia made it happen.
Garuda, our taco crawl guide is a such a fun and interesting person. He made our day.
Emiliano, our guide for the walking portion of the reforma and historical portion of the city, was a wealth of information. He was knowledgeable, fun and so thoughtful
And Senor Jose, the learned and sophisticated hombre who we were ever so fortunate to have for most of our 3rd and last day in Mexico city, the icing on the cake. Jose is EVERYTHING you want in a guide: he's an expert in all the areas we visited (the archeology museum, a tour of the Coyoacan neighborhood and the Frida museum) he was funny, spoke fluid English (a plus for my non- Spanish speak hubby) & constantly kept us engaged with lil pop quizzes on stuff he'd shared with us.

This vacation was ABSOLUTELY FANTASTIC 💯
GRACIAS A TODOS

Hotel Review
Sofitel Mexico City Reforma
Mexico City

Perfection. The only place to stay whilst in Mexico city

Authenticity & Character
Our suite had a balcony & that was sweet
Location
So walkable
Staff
Daniel who greeted us upon our arrival, amazing
Cleanliness & Comfort
The entire suite was spotless
Activity Review
Visit to the National Museum of Anthropology
Visit to the National Museum of Anthropology
Mexico City

Hubby and I were in awe. You definitely need 2 while days to see it all

Quality of Experience
Montezuma's exhibit
Guides, Drivers and Staff
Transport
Local specialist: Natalia Tavera Daza

A helpful planner!
Mexico | Jul 3 - Jul 22, 2023

S
Suzanne M.
Colombia | Reviewed on Aug 02, 2023
He was accommodating to the individual changes and requests that we made in the planning process. He seemed genuinely focussed on the type of trip we wanted and worked with us on a very short time frame which was great. Read more

He was accommodating to the individual changes and requests that we made in the planning process. He seemed genuinely focussed on the type of trip we wanted and worked with us on a very short time frame which was great.

Hotel Reviews
Hotel Punto Mx
Mexico City
Authenticity & Character
It was a great hotel but didn't feel authentically Mexican.
Location
Staff
Cleanliness & Comfort
Tamara Hotel
Puebla
Authenticity & Character
It did not have a lot of "character" there was nothing wrong with it but it didn't exactly show off the country we were visiting.
Location
Walking distance to the main town centre and the view from the rooftop is amazing.
Staff
Everyone on reception was incredibly helpful.
Cleanliness & Comfort
El Diablo y la Sandia Boca del Monte
Authenticity & Character
The open kitchen and connection between yourself and other guests and the staff.
Location
A short walk to the town square.
Staff
Cleanliness & Comfort
El Peregrino
Merida
Authenticity & Character
Location
It was further from the city centre than we would have liked.
Staff
The receptionist was very helpful.
Cleanliness & Comfort
El Mesón del Marqués
Valladolid
Authenticity & Character
It was not particularly "mexican" feeling
Location
Staff
The communication was very poor, we had medication that needed to be stored in a fridge and as there wasn't a fridge in the room and we had to ask several times for the medicine to be located. Often parts of our orders were missed at meal times.
Cleanliness & Comfort
The bathroom needed upgrading of facilities. It did not feel like the 5 star hotel it is listed as.
Activity Reviews
Biking in Teotihuacán "The City of the Gods" & Overnight in Puebla
Biking in Teotihuacán "The City of the Gods" & Overnight in Puebla
Mexico

This tour was incredible, the guide was super knowledgable and very personable with us.

Quality of Experience
Even when one of the bikes had a flat tire, the guide was very quick to resolve the problem and was solution focussed.
Guides, Drivers and Staff
Incredibly knowledgeable and friendly.
Sweets & streets! Family-Friendly Historic Center Tour
Sweets & streets! Family-Friendly Historic Center Tour
Mexico City
Quality of Experience
Guides, Drivers and Staff
Clara was INCREDIBLE and really paid attention to our family and adjusted the tour accordingly. We loved our time with her.
See Teotihuacan by Hot Air Balloon
See Teotihuacan by Hot Air Balloon
Mexico City

The hot air balloon experience was great, our issues with this trip was the bad organisation of transport and the conflicting reasons we were given for a pick up that happened over an hour late. It was a shame that such an amazing opportunity was tainted by poor communication and service to start our day.

Transport
Our collection in the morning was a complete disaster, we were told we would be picked up at 4.30 am and no one showed up until 5.40am (after the time we should have arrived at our experience). We were given 3 different stories about what happened that morning which left us feeling disappointed in the experience and unsure of who was truly at fault in the process.
Rural cooking workshop in Oaxaca
Rural cooking workshop in Oaxaca
Oaxaca

The market was incredible and we learned a lot. During the actual cooking time everyone was so attentive to us and got our daughter involved in everything demonstrating incredible patience and care for her.

Quality of Experience
Guides, Drivers and Staff
He was incredibly friendly and knowledgeable
Transport
Great vehicle and knowledgeable and friendly guide
Monte Albán and the alebrijes workshop: an unforgettable experience
Monte Albán and the alebrijes workshop: an unforgettable experience
Oaxaca

Monte Alban surpassed all our expectations of a historic site and we loved the chance to explore it. The quiet afternoon painting was a great family friendly moment

Guides, Drivers and Staff
Transport
Uxmal, a city with Puuc style
Uxmal, a city with Puuc style
Mexico

A not to be missed site.

Kabah Archaeological Sites
Kabah Archaeological Sites
Uxmal

A quiet site with a genuine opportunity to see the archaeological and restorative process

Explore Chichén Itzá: A Wonder of the Mayan World
Explore Chichén Itzá: A Wonder of the Mayan World
Chichén Itzá

The site itself is an incredible experience. The only downside was that our guide, although knowledgable was not particularly personable and did not cater his "speech" to us as a group or take into account information about previous trips that he had asked us about.

Guides, Drivers and Staff
He needed to be more responsive to the answers we gave following his questions about what we had seen and done already rather than being so scripted.
Immerse Yourself in the Peaceful Yokdzonot Cenote
Immerse Yourself in the Peaceful Yokdzonot Cenote
Mexico
Ek Balam Archaeological Site, Xcanche Cenote & Village Tour
Ek Balam Archaeological Site, Xcanche Cenote & Village Tour
Ek Balam

The archaeological highlight of our trip, it was increblie to see something still being restored and be part of that time. The cenote was incredible.

Local specialist: Rene Rodarte
Rene
Rene Rodarte
Local specialist in Mexico city | Replied on Aug 02, 2023

Hello Suzanne!
I'm so grateful to read that you found the itinerary great, it was a bit of a challenge because of the short timeframe, but we got it in the end!

Lizzy kept me updated about the situations that happened during your trip, it was unfortunate that there were hiccups but I wish the overall trip was a memorable one. Ek Balam is quite a sight, right? I'll make sure to pass your feedback over to the team.

We'll be happy to assist on your next Mexico trip!
Rene

great off the beaten path activities, kind and knowledgeable guides!
Mexico | Jul 6 - Jul 19, 2023

J
Joey G.
San Jose, CA | Reviewed on Jul 31, 2023
the whole trip was excellent Read more

the whole trip was excellent

Activity Reviews
Tour of historic Mexico City with street food tasting
Tour of historic Mexico City with street food tasting
Mexico City
Quality of Experience
Guides, Drivers and Staff
Transport
Be amazed by the pre-hispanic beauty of the chinampas in Xochimilco
Be amazed by the pre-hispanic beauty of the chinampas in Xochimilco
Mexico City

loved the private and quiet tour of the farm- we could have never found a spot like this on our own.

Quality of Experience
Guides, Drivers and Staff
Transport
Explore the Casa Azul Museum
Explore the Casa Azul Museum
Mexico City
Guides, Drivers and Staff
Transport
Discover the flavors and colors of the exotic San Juan Market
Discover the flavors and colors of the exotic San Juan Market
Mexico City

Clara was our favorite guide of the whole trip.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Oaxacan Markets: A Culinary Journey through Colors and Flavors
Oaxacan Markets: A Culinary Journey through Colors and Flavors
Oaxaca
Quality of Experience
Guides, Drivers and Staff
Transport
Experience the culture of Oaxaca: discover textile art, ceramics and mezcal
Experience the culture of Oaxaca: discover textile art, ceramics and mezcal
Oaxaca

the ceramics workshop was the highlight of our whole trip!

Quality of Experience
Guides, Drivers and Staff
Transport
Monte Albán and the alebrijes workshop: an unforgettable experience
Monte Albán and the alebrijes workshop: an unforgettable experience
Oaxaca

could have painted alebrijes for hours. monte alban was very hot, and a little too long.

Quality of Experience
Guides, Drivers and Staff
Transport
Dining recommendations in Tulum
Tulum

Criollo was one of the best restaurants weve ever been to. Loved Casa Oaxaca as well.

Quality of Experience
Guides, Drivers and Staff
Transport
all walkable from hotel!
Adventure in Tulum
Adventure in Tulum
Tulum
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Explore Chichén Itzá: A Wonder of the Mayan World
Explore Chichén Itzá: A Wonder of the Mayan World
Chichén Itzá
Quality of Experience
Guides, Drivers and Staff
Transport
Visit a peaceful cenote and enjoy traditional mayan food
Visit a peaceful cenote and enjoy traditional mayan food
Mexico
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Rene Rodarte
Rene
Rene Rodarte
Local specialist in Mexico city | Replied on Aug 11, 2023

Hello Joey!

We are so glad to hear the itinerary we came up together was excellent for you!

Thank you for your feedback, I'll share this with the team and we will be ready to assist you in planning your next visit to Mexico!

Have you heard about Chepe? currently, the only passenger train in Mexico and goes through some amazing locations!

Thanks again,
Rene

Oaxaca is the place that offers good & delicious Mexican food. People are friendly. We felt safe.
Mexico | Jul 16 - Jul 23, 2023

F
Fae A.
Union City, CA | Reviewed on Jul 31, 2023
Alex was a pleasant and respectful guide. He gave us a lot of information in all our trips. My only comment is he needs to be more clear in his announcements - where we're headed for the day, how long is expected stay, announce when we arrive at destination, and remind us when to get back to the van. His microphone was not in full blast because half of us in the van could not hear him. The guide must be aware that restroom stops are necessary. There were a few seniors in the group & I am... Read more

Alex was a pleasant and respectful guide. He gave us a lot of information in all our trips. My only comment is he needs to be more clear in his announcements - where we're headed for the day, how long is expected stay, announce when we arrive at destination, and remind us when to get back to the van. His microphone was not in full blast because half of us in the van could not hear him.

The guide must be aware that restroom stops are necessary. There were a few seniors in the group & I am handicapped which require a stop after 3 hours. I had to request him a few times on different days. Other than that, he was a good guide. Our driver drove us safely. I don't recall Alex mentioning his name but maybe I was not around when he did.

Maybe provide complimentary water bottles in the van. Most tour groups do this.

All in all, we are satisfied with Kimkim.

Local specialist: Rene Rodarte
Rene
Rene Rodarte
Local specialist in Mexico city | Replied on Aug 09, 2023

Hello Fae,
Thank you very much for your feedback, we'll be sure to share this with Alex so that we can provide the best service to all travelers in Mexico!

We are glad you are satisfied and will look forward to you coming back to Mexico for any new trips!
Rene