Kimkim Trip Reviews for Mexico

4.6
Based on 166 ratings
Read 166 verified reviews by travelers who booked their trip to Mexico on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Exceptional trip and well organized service
Mexico | Nov 23 - Nov 29, 2025

Rania
Rania K.
Chicago, IL | Reviewed on Dec 01, 2025
Great trip and well organized. Our guides Tillal and Jose Maria were exceptional. Our Drivers Roberto and Sebastian were exceptional too.
Everyone in the team worked very hard to make this experience the most amazing and enjoyable one.
Read more

Great trip and well organized. Our guides Tillal and Jose Maria were exceptional. Our Drivers Roberto and Sebastian were exceptional too.
Everyone in the team worked very hard to make this experience the most amazing and enjoyable one.

Hotel Review
Sauvé Casa Boutique
Oaxaca

I excellent location and hotel. The staff are very friendly and exceptional. I would suggest adding black tea to the breakfast menu.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Hierve el Agua – Mitla – Teotitlán del Valle - Tule Tree
Hierve el Agua – Mitla – Teotitlán del Valle - Tule Tree
Oaxaca
Quality of Experience
Guides, Drivers and Staff
Transport
Oaxacan Handicrafts Route
Oaxacan Handicrafts Route
Oaxaca
Quality of Experience
Guides, Drivers and Staff
Transport
Monte Alban (Half Day)
Monte Alban (Half Day)
Oaxaca
Quality of Experience
Guides, Drivers and Staff
Transport
Casa Azul - Museum Frida Kahlo
Casa Azul - Museum Frida Kahlo
Mexico City
Quality of Experience
Guides, Drivers and Staff
Transport
Tour Mercado San Juan
Tour Mercado San Juan
Mexico City
Quality of Experience
Guides, Drivers and Staff
Transport
Private car with driver (Spanish speaking ) and english speaking guide
Private car with driver (Spanish speaking ) and english speaking guide
Mexico City
Quality of Experience
Guides, Drivers and Staff
Transport
The National Museum of Anthropology - Guided visit
The National Museum of Anthropology - Guided visit
Mexico City
Quality of Experience
Guides, Drivers and Staff
Transport
Teotihuacan site with and English speaking guide
Teotihuacan site with and English speaking guide
Mexico
Quality of Experience
Guides, Drivers and Staff
Transport
Hot air balloon ride over Teotihuacan
Hot air balloon ride over Teotihuacan
Mexico City
Quality of Experience
Guides, Drivers and Staff
Transport
Private car with driver (Spanish speaking ) and english speaking guide
Private car with driver (Spanish speaking ) and english speaking guide
Mexico City
Quality of Experience
Guides, Drivers and Staff
Transport
City walking tour
City walking tour
Mexico City
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Charlotte Melun

Exceptional service
Mexico | Nov 17 - Nov 25, 2025

Peter
Peter C.
Canada | Reviewed on Nov 27, 2025
Working with Rene and Eduardo, the local specialists, we were able to tailor and broaden our itinerary. They were prompt, friendly, helpful, and alert to our needs. The arrangements once we arrived in Mexico unfolded smoothly and highly satisfactorily, and the local guides were most engaging, professional, and informative. Communication with Eduardo was regular and helpful. During our visit there were a number of political protests and blockades. Eduardo and his colleagues kept in touch and... Read more

Working with Rene and Eduardo, the local specialists, we were able to tailor and broaden our itinerary. They were prompt, friendly, helpful, and alert to our needs. The arrangements once we arrived in Mexico unfolded smoothly and highly satisfactorily, and the local guides were most engaging, professional, and informative. Communication with Eduardo was regular and helpful. During our visit there were a number of political protests and blockades. Eduardo and his colleagues kept in touch and were amazing in the way they figured out work-around solutions. Altogether, this was an exceptional holiday, and we have nothing but praise for the local team.

Hotel Reviews
Camino Real Aeropuerto Mexico
Mexico City

This is what it says it is -- an airport hotel. It is comfortable, one can get a decent meal, and above all it is very conveniently located. There is a shuttle service, but if you are flying from Terminal One, all you have to do is walk across an enclosed bridge.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Boutique Marqués del Ángel
Puebla

This hotel is housed in a beautifully restored and furnished 17th Century building. It oozes charm and character and provides easy access to the sites of the Old City. Just along the road you can find Numi, a restaurant where we had the finest modern-style Mexican meals of our holiday, along with some great Mexican wine.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Zócalo Central
Mexico City

Rather stylish, comfortable, very conveniently located, fabulous views from the rooftop restaurant. Great breakfasts.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Between markets and corn in the magical town of Cholula
Between markets and corn in the magical town of Cholula
Mexico

A visit here is highly recommended. Cholula is an attractive living community and is very rich in history, both colonial and pre-Columbian.

Quality of Experience
Food
Removing kernels from the maize bob, grinding them the traditional way, rolling and cooking the resulting tortillas was one of the features of our visit. It was a lot of fun -- and hard work, in a cheerful sort of way.
Guides, Drivers and Staff
Lupita has a passionate interest in this place, which is infectious, and she is a delightful companion.
Transport
Most of the tour was on foot, but a minibus got us here from Pueblo and onwards to Mexico City Airport with the maximum of efficiency.
Walking in Teotihuacán "The City of the Gods" & Overnight in Puebla
Walking in Teotihuacán "The City of the Gods" & Overnight in Puebla
Mexico

An absolutely incredible experience. The sheer scale of the site is breathtaking.

Quality of Experience
Food
The food here is fairly traditional, and often features nopal and Prickly Pear blossoms.
Guides, Drivers and Staff
Angeles is a skillful driver and seasoned tour coordinator. She proved amazingly calm and resourceful in navigating the blockades the country experienced on the day of our visit. Our young tour guide, Zazil was not only well informed, but also passionate about the site. She was a delight to be with.
Transport
Angeles was amazingly skillful and resourceful.
Get to know the neighborhood of San Angel
Get to know the neighborhood of San Angel
Mexico City

This is an oasis of calm and style, with tree-lined streets, delightful old buildings, quality curio stores, and, during weekends, outdoor art shows and sales. It provides a lovely breather from the hustle and bustle of the downtown.

Quality of Experience
Guides, Drivers and Staff
Once again, Pablo proved to be a knowledgeable, kind, and attentive guide.
Transport
Ciudad Universitaria: Visiting this Impressive University
Ciudad Universitaria: Visiting this Impressive University
Mexico City

The UNAM library, designed and decorated by Juan O'Gorman, is a masterpiece that definitely warrants a visit.

Quality of Experience
Guides, Drivers and Staff
Transport
Explore the Casa Azul Museum
Explore the Casa Azul Museum
Mexico City

This is a beautiful place, and unexpectedly moving.

Quality of Experience
Guides, Drivers and Staff
Transport
Be amazed by the pre-hispanic beauty of the chinampas in Xochimilco
Be amazed by the pre-hispanic beauty of the chinampas in Xochimilco
Mexico City

Xochimilco is in large part a place of parties and soccer matches, but once you get deeper into the labyrinth a wholly different world is revealed. The organic chinampa we visited we visited was an oasis of peace and balance.

Quality of Experience
Guides, Drivers and Staff
Again, Pablo proved patient, knowledgeable, and very attentive.
Transport
Pablo is a very skilful and reassuring driver.
Culinary Heritage Tour: Mercado Jamaica Exploration & Cooking Experience by Garuda
Culinary Heritage Tour: Mercado Jamaica Exploration & Cooking Experience by Garuda
Mexico City

If you want to learn more about Mexican cuisine and to get a richer sense of how Mexicans go about their daily lives, this is an absolute must!

Quality of Experience
Food
It was excellent!
Guides, Drivers and Staff
Rene was the perfect guide, knowledgeable about cuisine, but more than that, part of the local community. Esther, our chef and cooking instructor, definitely knows her stuff and is delightfully kind, warm, and cheerful.
Transport
Uber is both very convenient -- and the drivers are amazingly skillful in coping with Mexico City's crazy traffic!
Museo Rufino Tamayo
Museo Rufino Tamayo
Mexico City

The collection here is very modern. If that is to your taste, you will love it.

Quality of Experience
Guides, Drivers and Staff
Transport
Visit to the National Museum of Anthropology
Visit to the National Museum of Anthropology
Mexico City

This is a magnificent building and an unbelievable treasure trove.

Quality of Experience
Guides, Drivers and Staff
Pablo has an encyclopaedic knowledge of the treasures of this place, but is adept at select the highlights, and is highly attentive to the needs and interests of his tour group.
Transport
Pablo is highly skilful at threading his way through the hectic road traffic!
Visit the MUNAL, an impressive Art Museum
Visit the MUNAL, an impressive Art Museum
Mexico City

An excellent complement to the Templo Mayor, offering another perspective on on Mexican history and culture.

Quality of Experience
Guides, Drivers and Staff
Transport
We got there by foot, which was both interesting in itself and easy.
Templo Mayor Museum
Templo Mayor Museum
Mexico City

Absolutely fascinating!

Quality of Experience
Guides, Drivers and Staff
Fermin has an archaeological background, so was a perfect match.
Transport
Again, we went everywhere by foot.
Walking tour through the historic center of Mexico City
Walking tour through the historic center of Mexico City
Mexico City

A great way to start your visit to this teeming, lively and fascinating city.

Quality of Experience
Guides, Drivers and Staff
Fermin, an archaelogist and long-time resident, was a lively, knowledgeable, and perceptive guide.
Transport
We went everywhere by foot, so transport was not an issue.
Local specialist: Rene Rodarte

We had the most amazing trip to Valladolid an...
Mexico | Oct 22 - Oct 26, 2025

Amanda
Amanda B.
Spain | Reviewed on Nov 12, 2025
We had the most amazing trip to Valladolid and several historical sites in the area. Highly recommend! Read more

We had the most amazing trip to Valladolid and several historical sites in the area. Highly recommend!

Hotel Review
El Mesón del Marqués
Valladolid
Authenticity & Character
Location
City center is beautiful and where the life of the city is everywhere.
Staff
Cleanliness & Comfort
Activity Review
A pink-ish day at Río Lagartos & Las Coloradas
A pink-ish day at Río Lagartos & Las Coloradas
Mexico

The river was beautiful and our guide was extremely knowledgeable.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Hugo Romero
Hugo
Hugo Romero
Local specialist in México | Replied on Nov 13, 2025

Hola Amanda!

Thank you so much for your kind words!

I’m thrilled to hear you and Isaac, had such an amazing time exploring Valladolid and its incredible historical sites — it’s such a special region, full of charm, culture, and hidden gems (a personal favorite of mine!).

It was a pleasure helping you plan your trip, and I’m so glad everything turned out perfectly. Your recommendation means a lot :)

Hope to welcome you back soon for another adventure!

Hugo.

Family trip in Mexico
Mexico | Oct 30 - Nov 6, 2025

Corina
Corina S.
Minneapolis, MN | Reviewed on Nov 07, 2025
Entire trip was flawless, great plans, communication and help the entire time. Will definitely be using KimKim again and thankful for an unforgettable family vacation in Mexico. Read more

Entire trip was flawless, great plans, communication and help the entire time. Will definitely be using KimKim again and thankful for an unforgettable family vacation in Mexico.

Hotel Reviews
The Fives Oceanfront Puerto Morelos
Puerto Morelos, Quintana Roo

Everything was amazing from time we stepped out of our ride. Will definitely be going back!

Authenticity & Character
Location
Beautiful beach and easy walk to stores and restaurants.
Staff
Cleanliness & Comfort
Hotel Fontan Reforma Mexico
Mexico City

Great location, most staff very friendly and helpful, but we were placed on a noisy floor with the rooftop bar club music blaring very late and sometimes did not have hot water.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Visit a peaceful cenote and enjoy traditional mayan food
Visit a peaceful cenote and enjoy traditional mayan food
Yokdzonot

Beautiful, accessible, and amazing lunch here too!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Explore Chichén Itzá: A Wonder of the Mayan World
Explore Chichén Itzá: A Wonder of the Mayan World
Mexico

Amazing tour and great to have a personal guide to help provide a lot more details!

Quality of Experience
Guides, Drivers and Staff
Very enjoyable long ride due to our great driver David! Also had a very knowledgeable guide during tour.
Transport
Be amazed by the pre-hispanic beauty of the chinampas in Xochimilco
Be amazed by the pre-hispanic beauty of the chinampas in Xochimilco
Mexico City

Surprised me about how much I enjoyed it and learned.

Quality of Experience
Guides, Drivers and Staff
Both guides were very educational and helpful
Transport
Museum Palacio de Bellas Artes
Museum Palacio de Bellas Artes
Mexico City

Very beautiful inside and out but if you aren't a visual arts person, this may not be the best activity for you.

Quality of Experience
Guides, Drivers and Staff
Hector was a great guide and very knowledgeable about the pieces and location.
Transport
Tour of historic Mexico City with street food tasting
Tour of historic Mexico City with street food tasting
Mexico City

Daniela waa very friendly and knowledgeable. Got to see a lot of downtown at a manageable pace.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Rene Rodarte

Curated experiences
Mexico | Oct 14 - Oct 28, 2025

Kevin
Kevin S.
Los Angeles, CA | Reviewed on Oct 29, 2025
The trip was a fantastic experience. KimKim and Hugo designed the perfect schedule based on my interests and time frame. Luz communicated with me every day without fail, sometimes several times in a day, to make sure that all was going smoothly. My guides in Mexico City - Pablo Yuchi, Allison (and driver Luis) - were phenomenal. They were knowledgeable, patient, friendly and kind; they obviously enjoyed showing off their city. Guadalajara was incredible as well. The main guide there, for... Read more

The trip was a fantastic experience. KimKim and Hugo designed the perfect schedule based on my interests and time frame. Luz communicated with me every day without fail, sometimes several times in a day, to make sure that all was going smoothly. My guides in Mexico City - Pablo Yuchi, Allison (and driver Luis) - were phenomenal. They were knowledgeable, patient, friendly and kind; they obviously enjoyed showing off their city. Guadalajara was incredible as well. The main guide there, for almost the entire week, was Daniel Lara. I would give him 6 stars on a scale of 5 if I could. He shared his wealth of information, his stories, and his good humor throughout the week. I can’t praise him highly enough for his patience and kindness, even when dealing with the Guadalajara traffic. The Among Charros experience was also stellar, an interesting and unexpected introduction to the national sport of Mexico! Both hotels were comfortable and conveniently located.

Hotel Reviews
Hotel Morales Historical & Colonial Downtown Core
Mexicaltzingo, Guadalajara, Jal.

Convenient location in the historic center of Guadalajara. Beautifully decorated in Spanish Colonial style. The staff members were helpful and friendly, especially the breakfast servers - they all managed to smile while efficiently doing their work!

Authenticity & Character
Beautiful decor; when I was there at the end of October they had constructed a Dia de Muertos altar featuring Lucha Libre wrestlers!
Location
Close to many attractions
Staff
Friendly, helpful
Cleanliness & Comfort
Comfortable bed; nice roomy bathroom with a great shower
Casa Decu
Mexico City

Casa Decu is a boutique hotel located in the lovely Condesa neighborhood of Mexico City. My room was clean, comfortable and well maintained. The staff were friendly and helpful. The continental breakfast was great. Cooked options were also available, but I didn’t order those. Coffee, tea and water are available 24/7.

Authenticity & Character
Modernist Mexican
Location
Beautiful, safe neighborhood; walking distance to many attractions
Staff
Always helpful and polite
Cleanliness & Comfort
Very comfortable bed
Activity Reviews
Tequila Route and Agavero Landscape with family distillery visit
Tequila Route and Agavero Landscape with family distillery visit
Guadalajara

This was a long day, but did not lack for interest, adventure and diverting activities. We started off at the Guachimontones archeological zone to view the “round pyramids” and the site as a whole. There is a new and excellent visitors’ center which prepares you for viewing the site itself, with murals, exhibits and a film (choice of language). We were fortunate to be there on a day in which there was a performance of pre-Hispanic dance and ritual. The site itself is easily accessible with a slight uphill walk, and the views are spectacular. I also learned about the importance of obsidian to early people, and saw examples of beautiful pieces made from this substance, along with artifacts discovered at the site. We tasted agua miel, and then drove on to a tequila distillery to learn about the making of this beverage, driving through extensive fields of blue agave. Of course tequila tasting was included. Last stop of the day was the town of Tequila itself where, not surprisingly, everyone seemed to be in a good mood!

Quality of Experience
The opportunity to see the dancing at Guachimontones made this really special.
Guides, Drivers and Staff
Once again, Daniel is a superior guide in every way. He takes advantage of opportunities which present themselves without insisting on some type of rigid schedule.
Transport
Very comfortable vehicle for the long trip.
Exploring treasures in Chapala and Ajijic
Exploring treasures in Chapala and Ajijic
Guadalajara

Visiting Lake Chápala and these 2 communities on the shores of the lake made for an enjoyable and illuminating day. The 2 communities were different, with Ajijic demonstrating a more expat influence, and Lake Chápala showcasing its locality as a weekend/vacation retreat. The huge lake was lovely, and the morning climate was perfect. There was ample time to buy souvenirs and ice cream. We saw a performance of the voladores, and Daniel provided the background for this pre-Hispanic ritual.

Quality of Experience
The contrast between the 2 communities was interesting. We stopped along the malecón at a booth where an expat group was preparing their Día de Los Muertos celebration, and I spoke with a couple members of the expat community at length about their experience living in Ajijic. That provided an interesting illustration of the expat way of life.
Guides, Drivers and Staff
Daniel took advantage of the circumstances which could make this experience more personal
Transport
Very comfortable
Tlaquepaque: The artisan's route
Tlaquepaque: The artisan's route
Guadalajara

A great day exploring this historic and charming area of the city! It was fun to stroll through the streets, stopping at art galleries and appreciating the Día de Los Muertos decorations. Also, we went to a store where they produce local candies, sweets and drinks; we learned about the process of making the treats, and were able to sample them all. Additionally, there was another included experience in which I was able to paint my own Día de Muertos skull.

Quality of Experience
There were several separate activities included in the day, providing a unique and varied experience.
Guides, Drivers and Staff
Daniel (both guide and driver) designed this experience, and contributed his background and comments throughout the day. He is an enthusiastic and personable guide.
Transport
Safe, comfortable transport.
Among Charros Experience - A Mexican Tradition
Among Charros Experience - A Mexican Tradition
Guadalajara

This experience was not exactly as I imagined it, but was a lot of fun. Somehow I thought that I would be watching a charreria performance, but the visit was actually more interactive. I learned how to “rope” a calf (wooden), how to brush a horse, and I also learned a tremendous amount of background about the sport and those who perform it. There was also a tequila tasting, and a lovely serenade of Mexican music! Then at the end, there was actually a bonus performance of charrería. It was a truly unique and wonderful experience.

Quality of Experience
I enjoyed the interactive components of this experience.
Guides, Drivers and Staff
My guide Jorge was personable, funny and enthusiastic about sharing his knowledge of the sport. When it was time to end, he called an Uber for me and waited outside with me until the Uber arrived. I’m sure that wasn’t necessarily part of his “job description!”
Transport
Comfortable van ride to the arena.
The Historic Route of Guadalajara
The Historic Route of Guadalajara
Guadalajara

We visited the historic center of Guadalajara, including the Expiatorio, the Zócalo, and the Hospicio Cabañas. The tour included both walking and also driving through some neighborhoods which were outside of the central area. It was an excellent introduction to Guadalajara. At the end we visited a local market where they were selling items for Día de Los Muertos, including components for home altars and decorations. It was very interesting to see, and fascinating to see people getting ready for the celebrations.

Quality of Experience
Daniel provided commentary and background about the Orozco murals in the Hospicio, as well as background about the Hospicio Cabañas building itself.
Guides, Drivers and Staff
Daniel (guide and driver) is extremely knowledgeable about the history of Guadalajara, and the history of México in general. He provided details about the Cristeros war and its effects on the area.
Transport
The transport vehicle is very comfortable. Daniel was always on time or early.
On the trail of Mexican heritage in Cuernavaca & Taxco
On the trail of Mexican heritage in Cuernavaca & Taxco
Mexico

Again, I was fortunate to have Pablo as my guide for this experience. He is highly knowledgeable, patient and kind, the perfect person to deal with the unbelievable Mexico City traffic! We first stopped in Cuernavaca for a visit to the cathedral, where the significance of the various components of the site was explained. Then on to Taxco. I was excited to visit that charming city, which I had heard about and had seen on travel videos. We visited the Zocalo, and strolled around the city. I fulfilled my goal of finding a gift in silver for my husband. Pablo was very patient with my shopping!

Quality of Experience
Great opportunity for shopping for silver in Taxco! And it was nice to appreciate the “eternal spring” climate of Cuernavaca.
Guides, Drivers and Staff
Pablo was both guide and driver. He is absolutely phenomenal - knowledgeable, helpful, caring and kind. He was very patient and attentive to my comfort.
Transport
Comfortable vehicle for the long trip.
The UNAM Campus VW Vintage Beetle  Tour
The UNAM Campus VW Vintage Beetle Tour
Mexico City

First of all, the transportation in the VW beetle was so much fun - I had not ridden in a convertible in many years! It was very special to have a tour of the lovely UNAM campus, given by a former student. Not only did she convey a lot of invaluable information about the various murals, but she was also able to talk about the campus life of UNAM students. In addition to the main campus, we also visited the sculpture garden, with an optional side trip to the nearby museum of contemporary art. All in all, an incredible day!

Quality of Experience
It was very impressive to see the famous murals, and to have the important components of the murals explained in detail.
Guides, Drivers and Staff
The primary guide Allison, shared an incredible amount of information with me. She was patient, helpful and answered all of my questions. She was also solicitous of my welfare, asking if I needed to rest, visit the bathroom, etc. The driver Luis was excellent; he met us promptly when requested, he was fun, and he was also a former UNAM student, so he had great stories as well.
Transport
The VW beetle was a really fun experience!
Visit the basilica of Santa Maria of Guadalupe
Visit the basilica of Santa Maria of Guadalupe
Mexico City

This was one of the activities I specifically requested, and I was enthralled to visit this iconic site.

Quality of Experience
We thoroughly explored the entire site, not just the current basilica, giving me all of the relevant background.
Guides, Drivers and Staff
Pablo gave explanations about the site, the miracle of the appearance of the Virgen, and the importance of the site for pilgrimages and family visits.
Transport
Vasconcelos library
Vasconcelos library
Mexico City

The library is an architectural marvel, and a quiet haven within the bustling city.

Quality of Experience
Unique site
Guides, Drivers and Staff
Pablo is very knowledgeable
Local specialist: Hugo Romero
Hugo
Hugo Romero
Local specialist in México | Replied on Nov 13, 2025
Kevin! It truly makes me happy to know that you had such a great time once again — two out of two amazing adventures together! It’s always a pleasure designing trips for you, and I’m thrilled that everything went smoothly with Luz by your side and that you connected so well with Pablo, Allison, Luis, and Daniel. They’ll be delighted to hear your kind words (especially Daniel — he’ll be proud of that 6-star rating!). I really appreciate your trust in us for both of your trips — it means a... Read more

Kevin!

It truly makes me happy to know that you had such a great time once again — two out of two amazing adventures together!

It’s always a pleasure designing trips for you, and I’m thrilled that everything went smoothly with Luz by your side and that you connected so well with Pablo, Allison, Luis, and Daniel. They’ll be delighted to hear your kind words (especially Daniel — he’ll be proud of that 6-star rating!).

I really appreciate your trust in us for both of your trips — it means a lot. We always do our best to create seamless, authentic, and personalized experiences for each traveler, so reading that everything came together perfectly is incredibly rewarding.

It's wonderful to read that you felt well taken care of in every detail so you could just relax, explore, and enjoy the magic of Mexico, again!

Looking forward to planning together your next trip!

Hugo.

Outstanding first experience
Mexico | Aug 19 - Aug 26, 2025

Peggy
Peggy L.
Memphis, TN | Reviewed on Aug 27, 2025
Rene did a very good job planning our trip. He listened to the things we wanted to do, and planned accordingly. The team member we most appreciated was Ibis Murillo from Rutopia who really handled the day to day details of our trip. We wanted to make a change to a planned day to incorporate a trip to Cañada de la Virgen. No problem. One hotel had no power when we arrived and we thought we would have to change hotels. Ibis was on top of it and coordinated with the hotel to find is another... Read more

Rene did a very good job planning our trip. He listened to the things we wanted to do, and planned accordingly. The team member we most appreciated was Ibis Murillo from Rutopia who really handled the day to day details of our trip. We wanted to make a change to a planned day to incorporate a trip to Cañada de la Virgen. No problem. One hotel had no power when we arrived and we thought we would have to change hotels. Ibis was on top of it and coordinated with the hotel to find is another room, just in case. Power was restored and we remained in an upgraded room at Hotel Madero.

Any questions we had were answered promptly. That alone made us feel like the team was there to solve anything. This was our first trip to Mexico and it gave us wonderful assurance to have Ibis, Rutopia, and Kimkim taking care of us.

We had the right amount of time on our own and the right amount of planned activities. We had 2 wonderful guides in San Miguel de Allende, and Guanajuato. The guide in Queretaro was not the same level of professionalism as the first two. The only difficult incident during our trip was the guide in Queretaro not being willing to pay for a lunch that our documents clearly said was included. Not only did I end up buying our lunch, but his too. Perhaps I should have complained more but I really didn’t want to fight about it with the guide. I submitted the receipt to Ibis and was assured we would be refunded.

Despite a couple of little hiccups along the way, the experience was grand and we would use Kimkim and the team at Rutopia again.

Hotel Reviews
Hotel Madero Querétaro
Querétaro

We nearly moved from this hotel because of power problems . We are so glad we stayed and trusted they would have it fixed by the time they said it would be fixed. It occurred as they said but they still upgraded our room because of the potential problem. The location was excellent, the room was large and comfortable. A wonderful stay! The staff explained the problem well and solved the issue very professionally.

Authenticity & Character
Location
Perfect location
Staff
Very helpful and professional. Especially Kenia
Cleanliness & Comfort
Hotel Santa Regina
Guanajuato

This hotel was very nice and quite close to centro Guanajuato. The room was a bit small but it had all the amenities we needed. I must mention however, that a nearby nightclub kept us awake until thankfully @ 2 am they stopped the music. Now, for those that love the nightlife, this hotel would be perfect!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The room was very clean but the comfort was reduced by the loud nightclub nearby.
La Morada
San Miguel de Allende

Wonderful location and the staff were extremely helpful. The room was large, clean, and had all the amenities we needed. The hotel itself was mere steps away from the pedestrian only plaza at La Parroquia de San Miguel Arcángel. There were 31 stair steps to our room but staff carried our luggage up and retrieved it when we checked out. Other trips up and down were good exercise! A very delightful stay/

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Culinary Tour
Culinary Tour
Querétaro

This was a disappointing day. The culinary tour description in our itinerary sounded fantastic, but unfortunately the reality did not match the description. The first stop was to be an apiary where we will get a chance to taste different types of honey. It was last and we had to remind the guide it was included. It was less than impressive. There was one bee hive, and 5 little spoons with honey on them. The vineyard may have had a cellar 25 feet underground but we didn’t get to see it. We did get a wine tasting and good explanations about the wines. And we tasted 12 different cheeses with the wine tasting. We were supposed to go to a cheese cellar where we would learn about the cheeses, not just taste them at the wine tasting. We enjoyed the town of Bernal but our itinerary clearly indicated lunch was included. By mid afternoon, we were hungry and asked about lunch so our guide took us to a nice restaurant with a fabulous view of the Bernal monolith, but unfortunately, when it came time to settle the bill, we were told we had to pay. That lunch was not included in the tour. I suppose I should have complained more but we were quite a distance from Queretaro and frankly didn’t want to anger the guide too much. Along with paying for our own lunch, his was on the bill, too. I complained to our agent from Rutopia and we will be refunded the cost of the lunch, but it was disappointing. Oh, and there was no visit to a quartz museum as described in the itinerary. So unfortunately our last day marred an otherwise outstanding week in Mexico.

Quality of Experience
Food
The food was very good but I was not supposed to have to pay for it.
Guides, Drivers and Staff
Have the tour match the written description
Transport
Historical urban walk en Guanajuato
Historical urban walk en Guanajuato
Guanajuato

Susanna, our guide was so knowledgeable and personable. We enjoyed every step of our tour and Susanna gave us great ideas for activities to do on our own.

Quality of Experience
Guides, Drivers and Staff
Walking tour through the historical center
Walking tour through the historical center
San Miguel de Allende

Alfredo, our guide was outstanding. He spoke english quite well, had a very great depth of knowledge and made the tour a delight.

Guides, Drivers and Staff
Local specialist: Rene Rodarte

Manuel was excellent !! Extremely knowledgeab...
Mexico | Aug 9 - Aug 12, 2025

claudia
claudia c.
France | Reviewed on Aug 15, 2025
Manuel was excellent !! Extremely knowledgeable and thorough. Very pleasant and helpful. Full of ideas and insight .We will definitely recommend him. Read more

Manuel was excellent !! Extremely knowledgeable and thorough. Very pleasant and helpful. Full of ideas and insight .We will definitely recommend him.

Hotel Review
La Valise Tulum, member of Small Luxury Hotels
Tulum

The staff were very helpful, and polite. The room was beautiful. Spacious, clean and comfortable. We would definitely book again.

Authenticity & Character
The decor and furniture reflect the local culture
Location
Next to a great restaurant NU and calm and peaceful area.
Staff
Friendly, polite and helpful
Cleanliness & Comfort
The whole room was very comfortable. The natural mosquito repellent they provide is superb
Activity Reviews
Explore Coba by bike!
Explore Coba by bike!
Cobá

Very interesting

Quality of Experience
Guides, Drivers and Staff
Transport
Look for spider monkeys in Punta Laguna
Look for spider monkeys in Punta Laguna
Nuevo Durango
Quality of Experience
Cenotes of Chemuyil
Cenotes of Chemuyil
Chemuyil

Wonderful initiative by the community for the community!!

Quality of Experience
I
Guides, Drivers and Staff
Transport
As my husband doesn’t ride a bike they took us by car. Unfortunately apparently the agency did not let them know this beforehand
Explore Chichén Itzá: A Wonder of the Mayan World
Explore Chichén Itzá: A Wonder of the Mayan World
Chichén Itzá

The guide Manuel has superb knowledge and answered all questions to link the site to current sociopolitical events

Quality of Experience
Guides, Drivers and Staff
Transport
Visit the archaeological site of Tulum
Visit the archaeological site of Tulum
Mexico

Manuel the guide gave us a very helpful history lesson about this site

Quality of Experience
Guides, Drivers and Staff
Transport
Always on time , comfortable car and climate inside the car
Local specialist: Rene Rodarte

The trip was enjoyable. The guides were ok, could have been better. Best guide was from Merida. We forgot a small bag in the car while travelling from Merida to Tulum. When checking if they could send this back with another tourist car, they quoted an exorbitant amount of 9000 pesos.
Mexico | Jul 15 - Jul 31, 2025

P
PRIYA G.
Singapore | Reviewed on Aug 01, 2025
The trip was enjoyable. The guides were ok, Read more

The trip was enjoyable. The guides were ok,

Hotel Review
Hotel Mansión Chiapa
Chiapa de Corzo

Very basic.

Authenticity & Character
Location
Think we could have stayed in San Cristobal even if we were going to the canyon.
Staff
Cleanliness & Comfort
Local specialist: Diego Olivares

12 days on the Yucatan Peninsula!
Mexico | Jul 6 - Jul 17, 2025

jason
jason p.
Seattle, WA | Reviewed on Jul 24, 2025
Our overall experience with the Rutopia (travel planners) and the KimKim tool was very positive. In the end, the 12 days we spent in Mexico were incredible, and the support we received from the Rutopia team while in-country was excellent. The experiences we selected with the help of our specialist, Diego, provided more authentic and educational activities than we would have chosen on our own. And when we needed to add activities at the last minute, our support specialist, Luz, was quick to... Read more

Our overall experience with the Rutopia (travel planners) and the KimKim tool was very positive. In the end, the 12 days we spent in Mexico were incredible, and the support we received from the Rutopia team while in-country was excellent.

The experiences we selected with the help of our specialist, Diego, provided more authentic and educational activities than we would have chosen on our own. And when we needed to add activities at the last minute, our support specialist, Luz, was quick to help us make the necessary adjustments. Each day was organized for us, with maps, meeting points, and WhatsApp phone numbers, which made it so easy for our family of 6 to be in the right place at the right time.

7 Cenotes, 4 Mayan ruins, countless monkey sightings, 4 distinct towns on the Peninsula, and over 1200 miles driven with very few challenges-all due to the work of the Rutopia team...thank you!

Hotel Review
Hacienda Morelos
Puerto Morelos

Great location, but the rooms are old and have limited amenities. It's clear the hotel can stay busy based on its location right in downtown Puerto Morelos, so they don't work to provide a reasonable experience for their guests. Our rooms opened into a staff parking lot, where staff were cleaning chairs-not a great first impression. We had credit cards and cash stolen from our room, which the hotel reimbursed us for...but it certainly soured the close of our trip.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Diego Olivares

KimKim/Rutopia provided invaluable access to local eco-tourism options we would not have found otherwise.
Mexico | Jul 6 - Jul 17, 2025

Shannon
Shannon M.
Portland, OR | Reviewed on Jul 21, 2025
The communication with KimKim was fantastic throughout our planning process. Once the trip started, a more local agent was assigned to us and checked in daily through WhatsApp to provide details for the next day. We had an incident where money and credit cards were stolen at one of the hotels and Rutopia/KimKim acted swiftly and professionally, dealing with the hotel management to ensure we were compensated. We were hesitant at first to pay for a travel agent vs. planning ourselves, but in... Read more

The communication with KimKim was fantastic throughout our planning process. Once the trip started, a more local agent was assigned to us and checked in daily through WhatsApp to provide details for the next day. We had an incident where money and credit cards were stolen at one of the hotels and Rutopia/KimKim acted swiftly and professionally, dealing with the hotel management to ensure we were compensated. We were hesitant at first to pay for a travel agent vs. planning ourselves, but in the end, we were so glad we opted for using the agency because it was so nice having someone confirming all the logistics/details for our trip every day and having an advocate for the theft incident. Also, the excursions planned with the local Mayan community were fantastic. We were thrilled to be supporting local businesses in their eco-tourism ventures - it was exactly what we were looking for. They provided access we wouldn't otherwise have had and it was all very seamless. My only complaint is that it was very hard to get official/legal documentation of (e.g. contract language) before we made our final payment. We were unclear who we were actually paying (KimKim or Rutopia) - who was the legal entity and what recourse did we have if they didn't follow-through with services? We wanted to see that language in a document before making our final payment, which wasn't offered initially. It's difficult to pay a substantial amount of money (for us, a family of 6) without having a legal document to review first. Online reviews were very positive though and now that our trip is over, I would 100% recommend this company and would use them again without hesitation for future trips.

Activity Review
The Ancient Canal Experience in Sian Ka'an Biosphere Reserve (morning)
The Ancient Canal Experience in Sian Ka'an Biosphere Reserve (morning)
Tulum

Experience included a couple hour boat-ride through several massive lagoons. Scenery was gorgeous, great for bird-watchers. Our favorite was the 30 minute float through the "lazy river" (canal). Our favorite activity of the whole trip! It was beautiful, peaceful, crystal clear water. The guides were informative about the reserve. I was hoping to see a little more wildlife but mid-day, the most you will likely see are birds. My family of 6 from the US (with 4 teens/young adults) absolutely loved it.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Diego Olivares

Fantastically planned trip
Mexico | Jun 13 - Jun 26, 2025

Claudia
Claudia H.
San Jose, CA | Reviewed on Jun 29, 2025
My daughter and I wanted a custom itinerary to travel through Mexico, and already had some locations in mind. KimKim specialists were able to create the perfect itinerary that fit all our requests. We had several guides throughout the trip, and they were all very knowledgeable and were great to talk to. We had constant communication with the local team who helped organize our trip, so we always felt prepared for our next day. Every aspect of our trip was wonderful, and we would use KimKim... Read more

My daughter and I wanted a custom itinerary to travel through Mexico, and already had some locations in mind. KimKim specialists were able to create the perfect itinerary that fit all our requests. We had several guides throughout the trip, and they were all very knowledgeable and were great to talk to. We had constant communication with the local team who helped organize our trip, so we always felt prepared for our next day. Every aspect of our trip was wonderful, and we would use KimKim again in the future to plan another trip.

Hotel Reviews
Hampton Inn & Suites Mexico City
Mexico City

This hotel is located right in the historic center, just two blocks away from the cathedral and the national palace. Lots of great places to eat nearby. Staff was great, and we enjoyed the choices available in the breakfast buffet.

Authenticity & Character
Location
Right in the historic center, and two blocks away from the cathedral.
Staff
All staff were very helpful and willing to answer all our questions.
Cleanliness & Comfort
Hotel con Corazón
Oaxaca

Beautiful hotel with great service and breakfast. We really liked the environment and staff here. Location was just off the historic center, so it was easy to walk everywhere. We always felt safe and comfortable while staying here.

Authenticity & Character
Local food and focus on helping their community
Location
Near the historic center
Staff
Everyone was very helpful. Every time we asked them a question they were willing to help us.
Cleanliness & Comfort
Activity Reviews
Walking tour of Teotihuacan "The City of the Gods"
Walking tour of Teotihuacan "The City of the Gods"
Mexico City

Teotihuacan was such an incredible place to visit. The pyramids are so impressive to see in person. We were able to climb up the moon pyramid and see a spectacular view of the rest of the ruins. Our guide was very knowledgeable about the area’s history and made the tour a fantastic experience.

Quality of Experience
Food
Guides, Drivers and Staff
Our guides were local to the area and knew so much about it.
Transport
Our driver was very careful when navigating the busy streets and highways
Ancestry and Modernity: A walking tour of Mexico City by Garuda
Ancestry and Modernity: A walking tour of Mexico City by Garuda
Mexico City

We were able to learn a lot about Mexico City and its history. Our guide, Garuda, was fantastic to talk to and had a lot to show us. Mexico City has so much rich history, and we saw so much more of the historic center than we expected.

Quality of Experience
Guides, Drivers and Staff
Guide was very knowledgeable about the city and its history
Transport
Visit to Park Museum La venta
Visit to Park Museum La venta
Villahermosa

We specially requested this stop as it wasn’t part of the original itinerary but wanted to see it as we were going to be in the area. The zoo isn’t particularly impressive, but we went to see the stone monuments on the display there. It was incredible to see how many ancient pieces were on display.

Quality of Experience
Guides, Drivers and Staff
Transport
Discover the Palenque Archeological Site
Discover the Palenque Archeological Site
Palenque

The Palenque Archeological Site was incredible to see in person. There is so much to see, and the pyramids are nothing like we expected. Our guide was very knowledgeable about the location and its history. We also requested the tour into the jungle, and he was able to provide it. We learned a lot about the nature surrounding the site, and were now to see ruins still partially hidden by the jungle.

Quality of Experience
Tour was great
Guides, Drivers and Staff
Transport
The beautiful waterfalls of Misol-ha & Agua Azul - Night in Palenque.
The beautiful waterfalls of Misol-ha & Agua Azul - Night in Palenque.
Mexico

Photos we saw online don’t do these locations justice. Seeing the waterfalls in person was incredible and words can’t describe how beautiful they are. It was very hot and humid at these locations, but it was worth it to experience in person.

Quality of Experience
Guides, Drivers and Staff
Transport
Excursion to the Sumidero Canyon & Chiapa de Corzo
Excursion to the Sumidero Canyon & Chiapa de Corzo
San Cristobal de las Casas

The excursion to Sumidero Canyon was fantastic and was 2 hours full of information about the canyon we saw nd its local flora and fauna. We saw some very unexpected fauna during the boat tour, and our guide was able to point out things we weren’t able to see at first. We received some very heavy rain immediately after the boat tour, but it stopped shortly after and we were able to explore Chiapa de Corzo after.

Quality of Experience
Had a lot of fun in the boat tour
Guides, Drivers and Staff
Guides were all very knowledgeable. Bout tour guide was blue to point out lots of local faults a we did t expect to see.
Transport
San Cristobal de las Casas City Tour
San Cristobal de las Casas City Tour
San Cristobal de las Casas

The walking tour was great and our guide gave excellent explanations for every stop. We even learned about the local amber production which weren’t expecting. Overall a great tour that went by too fast. There was so much to see! We learned about local handicrafts, the local churches md their history, and much more.

Quality of Experience
Guides, Drivers and Staff
Guide was very passionate about the city and its history
Transport
The only transport we had was walking, but the city was very walkable
Monte Albán and the alebrijes workshop: an unforgettable experience
Monte Albán and the alebrijes workshop: an unforgettable experience
Oaxaca

Monte Alban was an incredible place to visit with so much rich history. Our guide walked us through the ruins and provided lots of information about the location. We spent a good while walking around and exploring the ruins, learning about the different buildings and places he carvings that are still visible. The alebrijes workshop was very fun, and we were able to meet the master artisan there and learn about his experiences and his father who was the one who taught him.

Quality of Experience
Guides, Drivers and Staff
Our guide was very knowledgeable about the history of Monte Albán.
Transport
Oaxaca's Hidden Gems: Discover Mitla, Hierve el Agua, Teotitlán & Mezcal!
Oaxaca's Hidden Gems: Discover Mitla, Hierve el Agua, Teotitlán & Mezcal!
Oaxaca

This was a very busy day with lots of locations to visit. Hierve el Agua was a very beautiful location, and Mitla was fascinating to explore. We also learned quite a bit about the natural dye process in Teotitlán, and the mezcal making process. We ended our day with a mezcal tasting that was much more fun than we expected!

Quality of Experience
Guides, Drivers and Staff
Our driver and guide were both great. Our guide was very knowledgeable about all these locations.
Transport
A Journey through Traditional Handicraft in Oaxaca
A Journey through Traditional Handicraft in Oaxaca
Oaxaca

We really enjoyed this part of our trip. We met several master artisans and were able to speak to them about their work and experiences. We also got to tour some workshops to learn more about their process in creating certain handicrafts. And of course we were able to purchase some at these locations. We made sure to come back with lots of mementos from this part of our trip.

Quality of Experience
Really enjoyed going to all the town and learning about the handicrafts there.
Guides, Drivers and Staff
Guide was very knowledgeable about all the handicrafts and the people behind them.
Transport
Oaxacan Markets: A Culinary Journey through Colors and Flavors
Oaxacan Markets: A Culinary Journey through Colors and Flavors
Oaxaca

There was so much tasty food to try! We toured through Oaxaca trying different food, such as memelas, tetelas, and tlayudas to name a few. Our guide explained the history and the importance of all the markets we visited. We learned a lot and had a great time.

Quality of Experience
We ate a variety of food and it was all delicious. Our guide was very knowledgeable and explained the cuisine very well.
Guides, Drivers and Staff
Guide and driver were both fantastic
Transport
Local specialist: Rene Rodarte

An Amazing Week in Mexico
Mexico | Mar 16 - Mar 22, 2025

Betsy
Betsy B.
Dallas, TX | Reviewed on May 26, 2025

We had a wonderful week in Mexico! Rene was wonderful to work with; he took the time to get to know what we wanted from our vacation and was key in helping plan unique side-trips and an immersive language experience. We had great guides and drivers throughout and enjoyed the unstructured time we had to explore. Thank you!

Local specialist: Rene Rodarte

I would not recommend using KimKim in Mexico
Mexico | Apr 12 - Apr 20, 2025

Y
Yael N.
Newark, NJ | Reviewed on May 18, 2025
This trip was actually quite disappointing and I would not contract KimKim again for a trip in Mexico. They basically outsourced to another travel agency that charged very high prices for hotels and activities (now than we'd have paid booking the same hotels on booking.com, for instance), added their own 20% charge on that, and then KimKim added their 5%. So the trip ended up costing like a trip to Norway we previously had with KimKim, but... Mexico is not Norway! The activities were nice and... Read more

This trip was actually quite disappointing and I would not contract KimKim again for a trip in Mexico. They basically outsourced to another travel agency that charged very high prices for hotels and activities (now than we'd have paid booking the same hotels on booking.com, for instance), added their own 20% charge on that, and then KimKim added their 5%. So the trip ended up costing like a trip to Norway we previously had with KimKim, but... Mexico is not Norway! The activities were nice and the hotels good location (though the room in one was way too small for a family of 4), but this trip would have cost us half the amount had we organized it ourselves. That's too big a margin. Not sure we'll use KimKim again after this experience.

Activity Reviews
Gastronomy workshop in the Mayan community of Nuevo Durango
Gastronomy workshop in the Mayan community of Nuevo Durango
Nuevo Durango

This was a really fun activity, and as a bonus we walked to their neighbor who is a bee keeper and heard all about the local (stingless) bees. Well worth it!

Quality of Experience
Food
Excellent food that we took part on cooking! And all from the local farm.
Guides, Drivers and Staff
Transport
Our transport was with a company that chose a 1+ h longer route to save on tolls. Unacceptable.
Boat trip in the Rio Lagartos Reserve and explore the Coloradas salt factory!
Boat trip in the Rio Lagartos Reserve and explore the Coloradas salt factory!
Mexico

Really fun trip, we had a great guide, he added a bunch of activities on the way, like feeding fish to birds from our hands!! Lunch at his family home was also excellent!!

Quality of Experience
Food
Guides, Drivers and Staff
Discover Scuba Diving for beginners
Discover Scuba Diving for beginners
Playa del Carmen

We had a very good experience with an attentive and skilled guide. The sea was choppy but we still had a great time.

Quality of Experience
Guides, Drivers and Staff
Transport
On the way there, seatbelts were not available on the back seat. I don't like risking my life or my kids' lives for any activity. Luckily they solved the issue before the drive back, because I'm was ready to walk back to our hotel instead (it was only half an hour walk, we could have walked on the way in had we known)
Street Food Tour in Merida
Street Food Tour in Merida
Mexico

Amazing street food tour!! The only thing we regretted is doing it on our last day in Mexico, rather than earlier!

Quality of Experience
Guides, Drivers and Staff
Friendly and truly enthusiastic guide who could answer all our questions and really knew the ins and outs of Merida and local food.
Local specialist: Hugo Romero
Hugo
Hugo Romero
Local specialist in México | Replied on May 28, 2025
Thank you so much for your kind message, Yael. We’re truly happy to hear that you had a wonderful experience overall, and we’re so grateful you took the time to share your thoughts with us. Your feedback means a lot, and we always welcome the opportunity to improve and grow. We’re sorry to hear that your impression of the pricing impacted the overall feeling of your journey. We completely understand where you're coming from. At Kimkim, the goal is to create a space where travelers can... Read more

Thank you so much for your kind message, Yael.

We’re truly happy to hear that you had a wonderful experience overall, and we’re so grateful you took the time to share your thoughts with us. Your feedback means a lot, and we always welcome the opportunity to improve and grow.

We’re sorry to hear that your impression of the pricing impacted the overall feeling of your journey. We completely understand where you're coming from. At Kimkim, the goal is to create a space where travelers can easily connect with trusted local experts—and at Rutopía, we’re passionate about turning that connection into unforgettable, one-of-a-kind travel experiences.

Behind each trip, there’s a dedicated team of local professionals who pour their knowledge, care, and time into designing something truly special. We genuinely love doing this, but to keep creating these meaningful experiences and supporting communities across Mexico, we also need to be able to generate an income from it—so we can continue doing this work with the same heart and dedication.

Of course, traveling independently can be a more economical option for some, and we absolutely respect that. Still, many of our travelers choose us to save time, avoid stress, and enjoy authentic experiences that are hard to find on their own. Our goal is always to provide not just a trip, but peace of mind, local insight, and something truly enriching.

That said, we’re so glad your journey went smoothly and without any major hiccups—that’s always one of our top priorities. Once again, thank you for your honesty, we will continue improving how we share the full value of what we offer.

We’d love to welcome you back to Mexico one day—there’s still so much beauty to discover, and we’d be thrilled to help you explore it again.

Hugo.

The Rutopia team was great, very flexible and...
Mexico | Apr 9 - Apr 20, 2025

Manasi
Manasi J.
Canada | Reviewed on Apr 27, 2025

The Rutopia team was great, very flexible and supportive! We had a good range of interesting activities and we got awesome on the ground support. It was our first time travelling with our baby so it was great having that support!

Some of the activities were a bit too intense for a baby but we were able to manage.

Local specialist: Andrea Gramai

A memorable trip to Mexico!
Mexico | Apr 8 - Apr 18, 2025

nakul
nakul s.
India | Reviewed on Apr 24, 2025
Charlotte was very receptive to what we were looking for in our trip, and planned our itinerary very thoughtfully. We had regular video meetings and calls with her before the trip, and she was always very helpful.
The hotels she booked were amazing. She gave us very clear instructions about all that needed to be done while going from one place to another.
Except for a couple of activities at the beginning of the tour, things were spaced out and not rushed.
Monica, who was our contact...
Read more

Charlotte was very receptive to what we were looking for in our trip, and planned our itinerary very thoughtfully. We had regular video meetings and calls with her before the trip, and she was always very helpful.
The hotels she booked were amazing. She gave us very clear instructions about all that needed to be done while going from one place to another.
Except for a couple of activities at the beginning of the tour, things were spaced out and not rushed.
Monica, who was our contact from KimKim while we were in Mexico, was also very receptive and helpful. On one occasion, we found it a little difficult to reach her, but other than that, she was always available and responded to our texts and questions very promptly.

On the whole, we had a wonderful mix of beaches, historical sites, cenotes, old historic towns etc. Kimkim played a big role in make our trip to Mexico so memorable.

Activity Reviews
Chichen-Itza site with an English speaking guide
Chichen-Itza site with an English speaking guide
Mexico
Quality of Experience
Guides, Drivers and Staff
Transport
Punta Laguna
Punta Laguna
Mexico

The cenote here was next-level scary! What an adventure.

Quality of Experience
Guides, Drivers and Staff
Transport
Boat tour in the Natural Reserve of Sian Ka'an
Boat tour in the Natural Reserve of Sian Ka'an
Mexico

Phenomenal. If you love the cenotes in Yucatan, you will be blown away by your experience here. A must-do.

Quality of Experience
Guides, Drivers and Staff
Transport
Tulum site with an English speaking guide
Tulum site with an English speaking guide
Mexico
Quality of Experience
Guides, Drivers and Staff
Transport
Snorkel in Akumal
Snorkel in Akumal
Mexico
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Charlotte Melun

Not one complaint
Mexico | Mar 21 - Apr 1, 2025

E
Eric P.
San Jose, CA | Reviewed on Apr 08, 2025
The transportation that they scheduled was very dependable. The guides for the activities were friendly and knowledgeable. The lodging was unique and in good locations. Everything went extremely smooth. Very impressed would definitely use KimKim (Rutopia) again. Read more

The transportation that they scheduled was very dependable. The guides for the activities were friendly and knowledgeable. The lodging was unique and in good locations. Everything went extremely smooth. Very impressed would definitely use KimKim (Rutopia) again.

Hotel Reviews
Playa Palms Beach Hotel

Nice rooms, balconies with great views of the ocean. Private pool that never felt crowded as there really aren't that many guests. Great breakfasts delivered to your door when you want. No bar or restaurant on site, but if you are on the beach bar tenders come over and deliver you drinks. Massage therapy people come by too. Plus you are only a few blocks from the happening 5th Avenue with its bars, restaurants, live music, and shops.

Authenticity & Character
Interesting looking layout with the balconies and pool. Has its own small beach. Relaxed as there aren't many guests.
Location
Right on the beach you can book snorkeling and fishing tours that leave from a block away. Unfortunately, ours got cancelled due to high winds, but we were quickly refunded. The boats for these are right in front of the hotel.
Staff
Friendly. There is someone there that can book tours for you.
Cleanliness & Comfort
Room was nice and clean with refrigerator, microwave, dishes, sink, cooktop, and TV
Hotel Posada San Juan
Valladolid

Motel is absolutely beautiful. The rooms are just gorgeous with large semi-private open air lounging areas outside the rooms. Pool that I think only we used. Not many guests, so a lot of the time it felt like you have the whole place to yourself. Bar on site next to the refreshing pool. Located in a convenient area with their own bar and restaurant across the street and in walking distance to major sites of the city, restaurants, bars, and shops.

Authenticity & Character
Beautiful authentic rooms with wildlife if you pay attention and next to a plaza that the friendly locals frequent.
Location
Very convenient for seeing the sights and amenities.
Staff
Everyone was friendly and helpful kids loved the friendly well behaved "guard" dog.
Cleanliness & Comfort
Very new feeling but feels like it has been there a hundred years. Bathrooms are large, airy, and relaxing.
Piedra Escondida
Tulum, Quintana Roo

Worked great for our family of four with kids 12 and 15. Beautiful ocean view rooms. The connected restaurant was one of the best we ate at the whole trip. Bar is relaxing with ocean views also. Seems like you are on a remote island yet amenities are very close by.

Authenticity & Character
One of a kind, loved the private beach and the restaurant and bar on site.
Location
Feels isolated and private yet is right next to amenities.
Staff
Very friendly and available
Cleanliness & Comfort
Not brand new, but I don't need that. Clean comfortable and relaxing.
Activity Reviews
Río Secreto Privilege: The Mayan Underworld
Río Secreto Privilege: The Mayan Underworld
Mexico

Very unique place. A very cool experience.

Quality of Experience
Very unique.
Food
Buffet with some really good native cuisine
Guides, Drivers and Staff
Very knowledgeable, drive was fun.
Transport
On time.
Explore Coba by bike!
Explore Coba by bike!
Cobá

Awesome experience! We almost cancelled this because my family was kind of burnt out from Chichen Itza and Ek Balaam the days before. Worried the bike ride might be hot and miserable. Instead the bike ride was super fun, honestly the bike ride was probably the best I have ever been on and that is saying something. It is flat and shady and not very far. The ruins are different from the other two. Very laid back here compared to Chichen Itza. Very fun!

Quality of Experience
Biking through the ruins was fun and amazing.
Guides, Drivers and Staff
Very knowledgeable, friendly, multilinqual
Transport
On time and waited for us.
Ek Balam Archaeological Site & swim in a cenote
Ek Balam Archaeological Site & swim in a cenote
Mexico

Much more mellow and less crowded than Chichen Itza. It is quite a bit different. You can climb the pyramids if you want. Much more shade than Chichen Itza too, which made it more relaxed.

Quality of Experience
Just a nice relaxed grounds with amazing structures and carvings/reliefs
Guides, Drivers and Staff
Our guide was on time, friendly, and very knowledgeable.
Transport
Reliable and on time.
Visit to Lol Ha cenote in Yaxunah
Visit to Lol Ha cenote in Yaxunah
Mexico

Beautiful. Water was so refreshing after being crazy hot at Chichen Itza. Saw Mot Mots.

Quality of Experience
Guides, Drivers and Staff
Transport
Visit Chichén Itzá, Wonder of the Maya World
Visit Chichén Itzá, Wonder of the Maya World
Mexico

The main pyramid is absolutely astonishing! The whole place is amazing. There are a ton of people though. It is also very exposed and hot.

Quality of Experience
It is one of the 7 wonders of the world, enough said.
Guides, Drivers and Staff
Our guide was super knowledgeable, easy to understand, friendly, and patient.
Transport
On time. Glad we had a private driver that dropped us off up front. Parking a half mile away and walking could make it not as fun.
The Ancient Canal Experience in Sian Ka'an Biosphere Reserve (morning)
The Ancient Canal Experience in Sian Ka'an Biosphere Reserve (morning)
Tulum

The boat ride, especially through the canal area was super fun plus you see a lot of fish and birds. Floating down the canal is super relaxing and a unique experience. My oldest kid could do it every day of his life. You see Mayan ruins here and there. We saw manatees, which was amazing, interesting fish close up, ospreys, herons it is just a beautiful place. Kids loved it 10 out of 10 until my 12 year old lost his cell phone on an island we went to. It was all his fault, but the guides tried their best to find it in multiple ways and worked hard to console him. So any negatives to the trip was just our family being us. Awesome trip.

Quality of Experience
Manatees! floating the Mayan canal.
Food
Authentic food at the beginning and end.
Guides, Drivers and Staff
The boat drivers are simply amazing our guide was very knowledgeable and patient.
Transport
On time.
Snorkel with sea turtles in Akumal
Snorkel with sea turtles in Akumal
Mexico

Quite a few people there, but they are pretty spread out, so not crowded in the water. Definitely, saw numerous turtles very close up. It was really cool. It is shallow in case you fear open water.

Quality of Experience
Get to see sea turtles up close
Guides, Drivers and Staff
Guide was friendly and patient
Transport
On time and waited for us.
Local specialist: Diego Olivares

Trip to the Yucatan
Mexico | Mar 9 - Mar 14, 2025

C
Carter G.
Dallas, TX | Reviewed on Mar 15, 2025

Charlotte put together the itinerary for us perfectly. Not too much, not too little, but just the right amount of activities for our family of four. The activities and accommodations were aligned with the objectives and preferences we had in mind for the trip. We wanted to do things "off the beaten path," and that's what Charlotte delivered. Highlights included swimming in the cenote, Sian Ka'an boat tour (highly recommended), and snorkeling with sea turtles. The team also supported us during the trip and were quick to answer questions when they arose.

Local specialist: Charlotte Melun

Worry-free, unique experience in Mexico!
Mexico | Feb 24 - Mar 1, 2025

Ally
Ally T.
Minneapolis, MN | Reviewed on Mar 13, 2025
From start to finish, planning our trip with Kimkim was so effortless. I have physical considerations that come into play when traveling, and Rene was great at helping us find activities that would work within my abilities, which makes me feel so much more at ease when traveling. Luz, who was our point of contact during our trip, was wonderful to work with and very attentive. She was checking on us to make sure everything was going smoothly and we were having a great time even on the days... Read more

From start to finish, planning our trip with Kimkim was so effortless. I have physical considerations that come into play when traveling, and Rene was great at helping us find activities that would work within my abilities, which makes me feel so much more at ease when traveling. Luz, who was our point of contact during our trip, was wonderful to work with and very attentive. She was checking on us to make sure everything was going smoothly and we were having a great time even on the days when we didn't have any activities planned. She got us everything we needed for our activities ahead of time and was able to help us cancel an activity fairly last minute when we had a physical issue that prevented us from doing the activity. I loved that we were able to curate a day trip that included both Chichen Itza and Ek Balam, as we couldn't find any private tours elsewhere that combined these two experiences. Ek Balam was an absolutely magical experience for us - so beautiful, secluded and QUIET with so few other travelers. It really let us experience the site and its energy so much more thoroughly and I am beyond glad that this experience was included with our tour. All of our drivers were prompt and professional and we never once worried about any of the details of our trip because we knew our Kimkim team had our backs. Thank you for helping us plan this wonderful trip!

Hotel Review
Mi Amor Hotel
Tulum

Mi Amor Hotel was the perfect place for us to stay in Tulum. Being inside the national park, it allowed us to escape the hustle and bustle of the more touristy area of Tulum and be more secluded in the natural beauty of the coastline. It was also nice to have their sister hotel, Mezzanine, just a super short walk down the road so we could experience the beach and restaurant there as well. The small size of the resort made it feel so quiet and intimate. The views from the rooms and property were beyond compare. Our room was always clean and comfortable. The staff went above and beyond to make our stay wonderful. Everyone from the front desk to housekeeping, maintenance and restaurant staff remembered us each day, greeted us warmly, helped us with anything we needed (recommendations, directions, hotel info and even loaning us a pair of sunglasses when we realized my husband forgot his!) and were genuinely kind and wonderful to interact with each day. When I think back on our time here, I instantly feel happy and relaxed, because that is how we felt during our entire stay thanks to everything Mi Amor Hotel had to offer.

Authenticity & Character
The small size of the resort made it feel so quiet and intimate. The views from the rooms and property were beyond compare. Our room was always clean and comfortable. The staff went above and beyond to make our stay wonderful.
Location
Being inside the national park, it allowed us to escape the hustle and bustle of the more touristy area of Tulum and be more secluded in the natural beauty of the coastline. It was also nice to have their sister hotel, Mezzanine, just a super short walk down the road so we could experience the beach and restaurant there as well.
Staff
veryone from the front desk to housekeeping, maintenance and restaurant staff remembered us each day, greeted us warmly, helped us with anything we needed (recommendations, directions, hotel info and even loaning us a pair of sunglasses when we realized my husband forgot his!) and were genuinely kind and wonderful to interact with each day.
Cleanliness & Comfort
Super attentive housekeeping staff with daily room cleaning and turndown service - our room always felt clean and comfortable, smelled lovely and was a wonderful place to relax at the end of a long day of exploring!
Activity Review
Explore the mysterious area of Ek Balam
Explore the mysterious area of Ek Balam
Ek Balam

If you love to explore Mayan ruins, this site is a MUST SEE. It feels so quiet and secluded and it gives you the opportunity to really experience the ruins up close, feel the energy of the site itself and to hear/experience the sounds and sights of the surrounding jungle as you explore. There were probably only 15 other people touring the site while we were there. This was a magical experience for us and we would recommend it to any traveler looking to get off the beaten path a little and explore some lesser known ruins.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Rene Rodarte

Excellent Guides in Chichen Itza, Uxmal & Kab...
Mexico | Feb 20 - Feb 25, 2025

K
Kalavathy I.
Newark, NJ | Reviewed on Mar 04, 2025

Excellent Guides in Chichen Itza, Uxmal & Kabah. Well informed and highly educated.
Very good Drivers.
Very nice choice of Hotels and Lodges
Pleasant and happy experience in total

Local specialist: Diego Olivares

Dream Birthday Vacation!
Mexico | Nov 16 - Nov 21, 2023

Jennifer
Jennifer L.
Los Angeles, CA | Reviewed on Feb 28, 2025
It was an incredible experience that really exceeded my expectations! The cultural immersion, the archaeological sites, and stunning natural wonders, it had everything I was looking for. The planning stage was really collaborative. Isa meticulously followed our preferences and requests and we loved all the places she recommended! All the drivers, tour guides, and local specialists were really friendly and helpful. One particular driver-Oscar, our driver in Valladolid, recommended a... Read more

It was an incredible experience that really exceeded my expectations! The cultural immersion, the archaeological sites, and stunning natural wonders, it had everything I was looking for. The planning stage was really collaborative. Isa meticulously followed our preferences and requests and we loved all the places she recommended! All the drivers, tour guides, and local specialists were really friendly and helpful. One particular driver-Oscar, our driver in Valladolid, recommended a beautiful cenote that was not in our itinerary and we're so glad he did. It was so beautiful and serene and we had the place all to ourselves! Our Mexico trip definitely left a strong and lasting impression on us. Well worth the money!

Hotel Reviews
The Fives Oceanfront Puerto Morelos
Puerto Morelos, Quintana Roo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
El Mesón del Marqués
Valladolid
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Ek Balam Archaeological Site & swim in a cenote
Ek Balam Archaeological Site & swim in a cenote
Mexico
Local specialist: Isabelle Bauer

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