Kimkim Trip Reviews for Mexico

4.6
Based on 178 ratings
Read 178 verified reviews by travelers who booked their trip to Mexico on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Both Jaime (guide, may have it spelled wrong)...
Mexico | Jan 17 - Jan 24, 2026

Laura
Laura K.
Atlanta, GA | Reviewed on Feb 01, 2026
Both Jaime (guide, may have it spelled wrong) and Roberto our driver were great. Punctual, flexible and full of information.
The information given to us by Charlotte about times and places was a little vague. We were told to refer to different sources to get our schedule. I think that could be improved
Read more

Both Jaime (guide, may have it spelled wrong) and Roberto our driver were great. Punctual, flexible and full of information.
The information given to us by Charlotte about times and places was a little vague. We were told to refer to different sources to get our schedule. I think that could be improved

Hotel Review
Casa de la Luz
Mexico City

Staff friendly and accommodating. Breakfast was great.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Colorful Markets Tour
Colorful Markets Tour
Mexico City

My favorite day of our trip. Loved the local markets. Roberto was particularly helpful guiding us through the local markets, as was Jaime

The canals of Xochimilco, the bohemian neighborhood of Coyoacan & Casa Azul
The canals of Xochimilco, the bohemian neighborhood of Coyoacan & Casa Azul
Mexico City
Tour Tacos & Cantinas
Tour Tacos & Cantinas
Mexico City

Loved going to local cantinas we would not have gone to on our own. Food was fabulous

Quality of Experience
Food
Guides, Drivers and Staff
Hot air balloon ride over Teotihuacan
Hot air balloon ride over Teotihuacan
Mexico City

Weather precluded the balloon ride. After standing for several hours waiting to see if we were ballooning it was difficult to spend the rest of the day walking around the pyramids

Local specialist: Charlotte Melun

Despite a few health concerns that caused us ...
Mexico | Jan 14 - Jan 23, 2026

C
Carol F.
Seattle, WA | Reviewed on Jan 30, 2026
Despite a few health concerns that caused us to cancel a few excursions, we had a wonderful trip and learned a lot about the Mayan culture and history, which was our objective. Everyone was especially helpful with Robin as she had difficulty walking after she fell a couple of times. Julio, our private driver, was kind and pleasant, always smiling. The guides were all very informative and helpful as well. We did experience bites from bed bugs somewhere along the way, and I learned I was... Read more

Despite a few health concerns that caused us to cancel a few excursions, we had a wonderful trip and learned a lot about the Mayan culture and history, which was our objective. Everyone was especially helpful with Robin as she had difficulty walking after she fell a couple of times. Julio, our private driver, was kind and pleasant, always smiling. The guides were all very informative and helpful as well. We did experience bites from bed bugs somewhere along the way, and I learned I was allergic to mosquito bites. But I guess that comes with the territory, so not a complaint. The planning for the trip with Charlotte was exceptional, and for that reason we would use kimkim again in the future.

Hotel Reviews
IKAL Tulum Hotel

This hotel is good for anyone looking for a more rustic Mayan experience. The room was like a Hobbitt's hut, with curved ceilings and cave-like interior, with very little light. I had to use the light on my camera to see inside my suitcase, even in daytime. If you have back problems or walking difficulty, this is not the place for you. We did like the fenced privacy and the outside private pool with jetted water. We experienced some bed bug problems here, though. The restaurant overlooking the beach was good, and the staff was very helpful. Would be an excellent choice if you are young with no health issues.

Authenticity & Character
Location
You have to pay a fee to get into the area every time you leave.
Staff
When one of us had a mobility problem, a staff member came to our hut and helped her walk out to catch our van.
Cleanliness & Comfort
We had bites from bed bugs here.
Hotel boutique Saastah
Valladolid

beautiful, peaceful hotel, excellent staff

Authenticity & Character
Location
Staff
Staff in restaurant and front desk were very helpful. They helped us find a source for laundry and offered to arrange for a doctor when one of our party was ill.
Cleanliness & Comfort
The room needed a more comfortable chair to sit in.
Hacienda Mérida
Mérida

Loved the old colonial feel of this hotel. Good location. Staff very helpful. Wish they had more comfortable chairs in the room, though.

Authenticity & Character
authenticity of chairs did not make them comfortable for anyone with a back problem
Location
in historic section of town
Staff
everyone was very helpful
Cleanliness & Comfort
at least one comfortable chair to sit in, some attention to clear out possibility of bed bugs
Activity Reviews
Boat tour in the Natural Reserve of Sian Ka'an
Boat tour in the Natural Reserve of Sian Ka'an
Mexico

This was our favorite tour. The guides were all helpful and accommodating. The area is beautiful with many birds to see. Very relaxing.

Quality of Experience
The area is beautiful, and there were many birds to see.
Guides, Drivers and Staff
The guides were very attentive and helpful. One of us had trouble with mobility, and they made sure she was safe as she got in and out of the van and also the boat.
Transport
Punta Laguna
Punta Laguna
Mexico

The guide was very helpful and knowledgeable. The Mayan ceremony was meaningful. We did not see any wildlife though.

Quality of Experience
Guides, Drivers and Staff
Uxmal site with an English speaking guide
Uxmal site with an English speaking guide
Mexico

The guide was very knowledgeable and helpful. He was very accommodating when one of us had some difficulty walking. He found shady spots to sit when the heat became too much. We learned a lot about the Mayans.

Quality of Experience
Guides, Drivers and Staff
Boat tour in Celestun
Boat tour in Celestun
Mexico

This was wonderful. We saw many beautiful flamingoes.

Quality of Experience
Guides, Drivers and Staff
Transport
Walking tour in Mérida with an English speaking guide
Walking tour in Mérida with an English speaking guide
Mérida

The guide was very informative. We learned a lot about the Mayans and their history. He altered the route when we asked and accommodated our slow walking.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Charlotte Melun

Amazing and fabulous trip
Mexico | Dec 23 - Jan 1, 2026

S
Supriya R.
the Netherlands | Reviewed on Jan 27, 2026
The trip was amazing , fabulous part of the country and we are so happy to enjoy the wonderful organized trip by Kim Kim> Rutopia . Highlights of our trip was Catamaran in Bacalar, the hotel we stayed in Valloldid so glad they could arrange the passport drop , the Mayan lunch in Punta Laguna.
What could improve
The experience after lunch in Punta Laguna was not very interesting- could skip
Add a sunrise by beach tip
The cancellation of the taxi last minute was not pleasant.. glad we...
Read more

The trip was amazing , fabulous part of the country and we are so happy to enjoy the wonderful organized trip by Kim Kim> Rutopia . Highlights of our trip was Catamaran in Bacalar, the hotel we stayed in Valloldid so glad they could arrange the passport drop , the Mayan lunch in Punta Laguna.
What could improve
The experience after lunch in Punta Laguna was not very interesting- could skip
Add a sunrise by beach tip
The cancellation of the taxi last minute was not pleasant.. glad we could manage Uber
For you Ibis I think was good to know we could call you in need , when we called you were available for us to help. You could be more proactive in following up what you mentioned us you would do. Like proactively responding. I found it easier to reach out to the supplier directly -it was efficient!
Regarding the organization, the eSIMs , the transport van and drivers , the guides.. all of it was nicely done ✅ thanks you for such awesome lifetime experience.. we highly recommend you, Rutopia and Mayan side of Mexico! Loved it

Activity Reviews
Look for spider monkeys in Punta Laguna
Look for spider monkeys in Punta Laguna
Nuevo Durango
Explore Coba by bike!
Explore Coba by bike!
Cobá
Quality of Experience
Guides, Drivers and Staff
Transport
Traditional Mayan  Lunch
Traditional Mayan Lunch
Mexico
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Visit the archaeological site of Tulum
Visit the archaeological site of Tulum
Mexico
Quality of Experience
Guides, Drivers and Staff
Transport
Sailing Tour in the Bacalar Lagoon
Sailing Tour in the Bacalar Lagoon
Mexico
Quality of Experience
Guides, Drivers and Staff
Transport
Immerse Yourself in the Peaceful Yokdzonot Cenote
Immerse Yourself in the Peaceful Yokdzonot Cenote
Mexico
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Visit Chichén Itzá, Wonder of the Maya World
Visit Chichén Itzá, Wonder of the Maya World
Mexico
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Javier Herrera

Our trip to Mexico City and Oaxaca
Mexico | Jan 4 - Jan 13, 2026

Sally
Sally H.
Los Angeles, CA | Reviewed on Jan 20, 2026
Our trip to Mexico City and Oaxaca was terrific. Such an interesting itinerary! And all of our guides were so professional and flexible. If we needed extra time somewhere we could do that. Other times if we all agreed to switch up our itinerary we could. It. It was just a matter of another place to visit being better for us. Everyone’s attitude could not have been more positive. And they were all well informed so we are full of facts about Mexico!
Our stay at Pug Seal in Oaxaca was...
Read more

Our trip to Mexico City and Oaxaca was terrific. Such an interesting itinerary! And all of our guides were so professional and flexible. If we needed extra time somewhere we could do that. Other times if we all agreed to switch up our itinerary we could. It. It was just a matter of another place to visit being better for us. Everyone’s attitude could not have been more positive. And they were all well informed so we are full of facts about Mexico!
Our stay at Pug Seal in Oaxaca was magical. The whole ambience of the hotel is so relaxing and beautiful. The service is top notch. Smiles all around on the staff. That makes anyone’s stay so much more fun. Also, the breakfast there is quite good. You can have delicious unusual Mexican dishes or you can order the classic eggs and toast. They accommodate you and are pleased to do it.
Our opinion of our stay at Casa Decu in Mexico City is mixed. The neighborhood is perfect. Close to restaurants and lots of other things you might want to see or need, yet quiet and comfortable at night. Our room had the added attraction of being huge. We actually had a small living room and small kitchenette. The extra space came in handy as my husband was sick and was able to sleep in the living room on the comfy sofa. The downside was that is was quite dark and you had to walk four flight of stairs to get to breakfast, which was a bit of a disappointment. Really more of a continental breakfast. Not really worth four flights of stairs. The terrace setting is lovely though.
All in all, KimKim gets a 90% from us. We hope to use you again.

Hotel Reviews
Pug Seal Oaxaca
Oaxaca

Magical environment. Amazing staff. Terrific breakfast. Wanted to take the bed, sheets and all home.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa Decu
Mexico City

Our room was really large which was convenient as my husband was ill and able to sleep in the “living room.” However, it was quite dark and you have to walk up four flights of stairs to get a mediocre, continental style breakfast.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Oaxacan Handicrafts Route
Oaxacan Handicrafts Route
Oaxaca
Quality of Experience
Guides, Drivers and Staff
Transport
Monte Alban (Half Day)
Monte Alban (Half Day)
Oaxaca

Juan has so much enthusiasm. He ended up being with us for 3 days and we really got to know how professional and flexible he is. He’s a great guide!

Quality of Experience
Guides, Drivers and Staff
Transport
Cooking Class - Oaxaca
Cooking Class - Oaxaca
Oaxaca

Our chef and we made healthy tasty authentic Mexican Mole Verde. It was delicious. Also homemade tortillas. He was gracious and wonderful.

Quality of Experience
Food
Transport
Hot air balloon ride over Teotihuacan
Hot air balloon ride over Teotihuacan
Mexico City

Do this! It’s worth getting up at 4am for.

Quality of Experience
Guides, Drivers and Staff
Transport
Private car with driver (Spanish speaking ) and english speaking guide
Private car with driver (Spanish speaking ) and english speaking guide
Mexico City
Quality of Experience
Guides, Drivers and Staff
Transport
Private car with driver (Spanish speaking ) and english speaking guide
Private car with driver (Spanish speaking ) and english speaking guide
Mexico City
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Charlotte Melun

Hugo did an amazing job! In general, every p...
Mexico | Dec 28 - Jan 4, 2026

F
Franz H.
Denver, CO | Reviewed on Jan 18, 2026
Hugo did an amazing job! In general, every pick up and drop off and guide did a great job. The trip met all of our goals and expectations and I would recommend using Hugo to anyone who wants to travel to the Yucatan! Read more

Hugo did an amazing job! In general, every pick up and drop off and guide did a great job. The trip met all of our goals and expectations and I would recommend using Hugo to anyone who wants to travel to the Yucatan!

Hotel Review
Hotel Chichen Itza
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Hugo Romero
Hugo
Hugo Romero
Local specialist in México | Replied on Jan 28, 2026
Dear Franz! Thank you so much for your kind words — I truly appreciate you taking the time to share them. I’m really glad to hear that the trip delivered exactly what you were hoping for and that everything from the guides to the transfers went smoothly. Knowing that you, your family and your friends, felt well taken care of throughout the journey means a great deal to us. It was genuinely a pleasure working with you and helping bring this trip together. Thank you for your trust, and for... Read more

Dear Franz!

Thank you so much for your kind words — I truly appreciate you taking the time to share them.

I’m really glad to hear that the trip delivered exactly what you were hoping for and that everything from the guides to the transfers went smoothly. Knowing that you, your family and your friends, felt well taken care of throughout the journey means a great deal to us.

It was genuinely a pleasure working with you and helping bring this trip together. Thank you for your trust, and for the recommendation!

I hope the memories from the Yucatán stay with you for a long time, and I’d be more than happy to help whenever your travels bring you back to Mexico.

Hugo.

Great trip to Mexico City
Mexico | Jan 7 - Jan 14, 2026

G
Gail S.
Minneapolis, MN | Reviewed on Jan 15, 2026

Our guide, Isabel, was amazing. So knowlegeable about everything from Mexican history to city neighborhoods to food. We would return to Mexico City again because there's just so much to do and see.

Local specialist: Charlotte Melun

Seamless travel in Mexico
Mexico | Dec 25 - Jan 6, 2026

judy
judy P.
Cambridge, MA | Reviewed on Jan 14, 2026
We were very well supported by Luz on What’s App. She even went ahead and got us boarding passes for our internal flights when o expressed some anxiety.
We found the guide Anna excellent and our guide for the larger public tour was excellent, too, with a great sense of humor.
Overall, we were really happy and wouldn’t hesitate to use KimKim again. We would have liked a wider range of hotels as they’re were only two from which to choose in Oaxaca. The hotel that you arranged for us in Puerto...
Read more

We were very well supported by Luz on What’s App. She even went ahead and got us boarding passes for our internal flights when o expressed some anxiety.
We found the guide Anna excellent and our guide for the larger public tour was excellent, too, with a great sense of humor.
Overall, we were really happy and wouldn’t hesitate to use KimKim again. We would have liked a wider range of hotels as they’re were only two from which to choose in Oaxaca. The hotel that you arranged for us in Puerto Escondido, Hotel Santa Fe was perfect. I had to find my own hotel in San Miguel de Allende, since KimKim’s suggestions were not to my liking.
It was an ambitious trip for us, going to three different locations over 12 days and the transfers and travel were excellent. All the drivers showed up on time and were courteous with safe driving skills.

Hotel Review
Hotel Santa Fe
Puerto Escondido

We loved the architecture, location and restaurant. When and if we return to Puerto Escondido, we will definitely stay at Hotel Santa Fe.

Authenticity & Character
Colonial charm!
Location
Across from the water which at the time of year in December was a place to swim , unlike other times of year when I’m told the water is too rough.
Staff
Wonderful. Please delete the poor star. I seem to have made a Mistake.
Cleanliness & Comfort
Activity Reviews
Free morning in Puerto Escondido
Free morning in Puerto Escondido
Puerto Escondido

Loved being on our own in this sunny, warm environment. We went for a long walk along the water ending with a market visit.

Quality of Experience
Transport
Lovely scenery and good toll roads from Oaxaca to Puerto Escondido
Oaxaca's Hidden Gems: Discover Mitla, Hierve el Agua, Teotitlán & Mezcal!
Oaxaca's Hidden Gems: Discover Mitla, Hierve el Agua, Teotitlán & Mezcal!
Oaxaca

Mitla was amazing and an excellent complement to Monte Alban. It was fun to taste and see the mezcal production place and the weaving demo and the proprietor was a delight. The guide well informed and a good driver, but his very slow walking was about frustrating when we Toured the ruins.

Quality of Experience
Variety of stops
Guides, Drivers and Staff
Slightly faster pace
Transport
Comfortable
Explore the history and crafts of Oaxaca through Monte Alban, Arrazola, Cuilapam and Coyotepec.
Explore the history and crafts of Oaxaca through Monte Alban, Arrazola, Cuilapam and Coyotepec.
Oaxaca

Dry interesting assortment of activities. Guide was bilingual and informative as well as entertaining. Like most tours, when the participants buy something from a place that we were escorted, the guide probably gets a cut. We didn’t Like the second stop which had thousands of painted animals, a well know. Craft in Oaxaca. The place seemed a little too touristy and over priced. Loved the outdoor, buffet lunch. I didn’t need to see the church ruins after seeing mont -Alban. That second archeological site could have been skipped and substituted with something a bit different.

Quality of Experience
Monte Alban was a well preserved site and lunch was authentic food with wide variety
Guides, Drivers and Staff
Transport
Comfort
Rural cooking workshop in Oaxaca
Rural cooking workshop in Oaxaca
Oaxaca

Lovely family with open fire cooking. Cleanly and delicious and it was fun to stop in the market ahead of time to pick up a needed ingredient. We also got to see a more rural location outside of Oaxaca. Not sure I picked up Any Cooking tips or things I learned to make, bit it was fun and stimulating.

Quality of Experience
Unique flavors and cooking techniques
Food
The soup was a bit bland, but I loved all the super fresh, healthy ingredients
Guides, Drivers and Staff
Transport
Comfortable van and not too long a ride, but long enough to get a feel for another area.
Oaxacan Markets: A Culinary Journey through Colors and Flavors
Oaxacan Markets: A Culinary Journey through Colors and Flavors
Oaxaca

Great fun going to all the Markets. We had a huge variety and generous amount of foods to eat

Quality of Experience
Guides, Drivers and Staff
Driver and guide worked well together
Transport
For three of us with the guide and driver, Making five, we were more comfortable in a van, which we had from the second day onward
Kayaking in the Manialtepec Lagoon
Kayaking in the Manialtepec Lagoon
Puerto Escondido

We’ve done lots of kayaking and this was the best kayak we’ve ever done. This was an outstanding tour. The scenery was incredible, the dinner on the beach was excellent with whole fish freshly caught and the ride back by motorboat under the full moon was fantastic.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Veronica Thomas
Veronica
Veronica Thomas
Local specialist in Tulum | Replied on Jan 19, 2026
Hi Judy, thank you so much for taking the time to write such a thoughtful review — it truly means a lot to both Luz and me. We’re really happy to hear that you felt well supported throughout the trip and that Luz was able to give you peace of mind along the way. I’ll be sure to pass along your kind words to Anna and the rest of the team as well — they’ll be delighted to hear it. Thank you also for your honest feedback regarding the hotels in Oaxaca. Traveling during high season does limit... Read more

Hi Judy, thank you so much for taking the time to write such a thoughtful review — it truly means a lot to both Luz and me.

We’re really happy to hear that you felt well supported throughout the trip and that Luz was able to give you peace of mind along the way. I’ll be sure to pass along your kind words to Anna and the rest of the team as well — they’ll be delighted to hear it.

Thank you also for your honest feedback regarding the hotels in Oaxaca. Traveling during high season does limit availability, but your comments are very valuable and help us continue improving how we communicate and plan for future travelers. I’m glad Puerto Escondido and the transfers stood out positively, and that the overall logistics made such an ambitious itinerary feel smooth and manageable.

It was truly a pleasure planning this journey for you, Jim, and Emily. Wishing you many more wonderful travels ahead, and we’d be delighted to help again anytime. 🌿✨

Warmly,
Veronica & the Rutopía Team

Viva Mexico!
Mexico | Dec 18 - Jan 3, 2026

A
Aasheesh U.
Atlanta, GA | Reviewed on Jan 10, 2026
Our overall trip from Mexico City to Cancun (over 17 days) was amazing! Phenomenal lessons about a variety of cultures and civilizations that permeated Mexico over the centuries - Mayans, Zapotecs and Aztecs. Really enjoyed Mexico City for its culture, food, people and vastness; loved the small town feel of Oaxaca (Mezcal tasting barrel-trolley tour is a must!); the beauty of Merida and the Yucatan peninsula and finally the beaches of Tulum. Visits to the Celestun biosphere and Sian Ka'an... Read more

Our overall trip from Mexico City to Cancun (over 17 days) was amazing! Phenomenal lessons about a variety of cultures and civilizations that permeated Mexico over the centuries - Mayans, Zapotecs and Aztecs. Really enjoyed Mexico City for its culture, food, people and vastness; loved the small town feel of Oaxaca (Mezcal tasting barrel-trolley tour is a must!); the beauty of Merida and the Yucatan peninsula and finally the beaches of Tulum. Visits to the Celestun biosphere and Sian Ka'an reserve are a must-do.

While the planning of the tour seemed perfect, we had several executional issues. I must add that while all the issues were remediated as and when they arose, it seemed like we had to confirm and manage communications around expectations almost daily . There were a few individuals involved on the ad hoc Whatsapp group created for the trip but several members jumping in from time to time added to the confusion. It started with the wrong vehicle sent to Mexico city (starting point) for pickup - a sedan vs. an SUV that we had booked. We did get an SUV the next day but only after we raised a hue and cry the first day - this was not proactively addressed. Then there were the guide related issues. At El Tule, we had no guide when we reached the destination and we had to manage with our local driver acting as a guide with very little to no knowledge of English. At Mitla, they had to scurry and arrange for a guide last minute after we arrived at our destination. MExplorer (our travel agency through Kimkim) did process a refund for this day but it just seemed like, almost daily, we needed to confirm logistics for the day, which should not have been the case, since everything should have been pre-planned. None of the drivers could even have a simple conversation in English (Google Translate came to the rescue). Additionally, most of the guides had very basic English speaking skills which detracted from the overall experience. Our best guide was in Monte Alban - fluent in English and extremely well informed about the history, geography and culture of this site. Our best driver was Marco during our travels from Merida through Tulum! Finally the hotels seemed ok overall but not up to the levels we expected for a lower-end luxury package. e.g. the toilet in Mexico City's hotel was so small, one could barely squeeze in, although its location was great! This hotel choice needs to be reconsidered. Hotel Boutique Olbil Valladolid in Valladolid was the most luxurious of them all! Had a great time there - felt like all other hotels should have been of the same caliber!

All in all, I think we made the most of our trip, really enjoyed the various experiences of food, culture and nature while traversing the country. I would highly encourage Kimkim and MExplorer to closely consider this feedback for future visitors!

Local specialist: Charlotte Melun

We loved our trip to Mexico! Thank you Kim Kim team...
Mexico | Dec 20 - Jan 2, 2026

J
Jennifer J.
Canada | Reviewed on Jan 09, 2026
We loved our trip to Mexico! We booked through Kim Kim on a friend's referral, and the Kim Kim team was patient, knowledgeable, and exceptionally helpful as we navigated the process of building our customized trip plan. We went through a variety of options through the design of our trip, and Hugo and the team were extremely helpful - finding options, presenting them and waiting as we reviewed everything, giving us time to make decisions, ask questions, and then modifying as we needed to. They... Read more

We loved our trip to Mexico! We booked through Kim Kim on a friend's referral, and the Kim Kim team was patient, knowledgeable, and exceptionally helpful as we navigated the process of building our customized trip plan. We went through a variety of options through the design of our trip, and Hugo and the team were extremely helpful - finding options, presenting them and waiting as we reviewed everything, giving us time to make decisions, ask questions, and then modifying as we needed to. They have a ground team support that connected with us a month before our trip date, who were kind, approachable, knowledgeable, and extremely responsive. This made us feel confident and supported from day one through the post-trip period. This team understands how to value their customers. We will definitely use them again, and we look forward to it.

Hotel Reviews
Mia Bacalar
Quintana Roo

This was an amazing experience. The staff were helpful, charming, and trained for hospitality. You will have a great time if you love quietness and beautiful scenery, and the spa services are great, too. We would stay here again.

Authenticity & Character
They know how to service the customer. They have a high standard that they value.
Location
It's a beautiful location by the lagoon. It's quiet and a lovely space.
Staff
Well-trained and respectful.
Cleanliness & Comfort
They take pride in the space.
Siwa Tulum
Tulum

This was a challenging experience. The property was beautiful, but we had numerous problems with the hot water, air conditioning, and our room safe. We had to have a workman in every day to fiddle with the water and open our safe (when needed). Hot water would last maybe 2 minutes... We learned that several of the hotel's units had the same problem. The water heaters needed replacing. The workman even admitted this. In the first round of the trip, they moved us after 2 days. The new room had water problems as well, but the safe worked. It was better, but we learned we would be coming back to this other room for the last part of our vacation in Tulum. The hotel was booked up, and they had no options for us. They assured us they would fix the problems in the room, and they did not. We spent the last of our days in Mexico with this daily inconvience and they refused to help. We also noticed several units were empty around us. They wouldn't offer us any compensation and told our travel team at Kim Kim that they had when they hadn't. To lie like that is unsettling. Kim Kim Travel was nice enough to compensate us because they have character. The point of this review is to warn travellers about this place and its lack of empathy. There are so many great places in Tulum. Skip this one.

Authenticity & Character
They do not look out for the guests, yet they say they do.
Location
Staff
The staff were forced to work in OT mode because of all the room problems.
Cleanliness & Comfort
Local specialist: Hugo Romero

Amazing Time in CDMX
Mexico | Dec 27 - Jan 2, 2026

M
Matthew M.
Newark, NJ | Reviewed on Jan 03, 2026
First, Veronica was absolutely terrific. Top notch customer service; incredibly prompt and knowledgeable. She never hesitated to go the extra mile for us, particularly with restaurant reservations. We didn’t have the time to research these, and she was so helpful in this department. Thank you so much! I would also compliment the team with whom I spoke on the phone, who asked a number of targeted and insightful questions that helped with the initial itinerary. They also were great... Read more

First, Veronica was absolutely terrific. Top notch customer service; incredibly prompt and knowledgeable. She never hesitated to go the extra mile for us, particularly with restaurant reservations. We didn’t have the time to research these, and she was so helpful in this department. Thank you so much! I would also compliment the team with whom I spoke on the phone, who asked a number of targeted and insightful questions that helped with the initial itinerary. They also were great when i edited/modified the itinerary. No push back at all.

As for experiences, these were the top:

1) Lucha Libre - an absolute must. Our guide was fantastic - mezcal tasting, walking tour and the match itself. Just fantastically fun.

2) Teotihuacan - a must do as well. Luis was incredible. Walked the whole thing with so much fun, insight and attention to detail. The photos don’t do it justice at all. Preserve your leg strength for lots of walking and steep steps!

3) the cooking class with Pame in Roma Norte. She is an excellent teacher and we loved the other attendees.

4) the cartoon museum in El Centro. Visit the caricature artist.

5) the kayak tour of the canals (Xochimilco) and the axolotl place. We had a great time but do know that the canals are dirty. Our guide was very nice; just know he had limited English. He even gave us a bonus bike ride through the village, which was super fun, and delicious coffee at his excellent coffee shop.

Criticisms :

1) The tour guide for El Centro was sub-par. He really didn’t know his way around and stalled for times at points.

2) we did not like Porfirio’s or Mestiza Polanco (both restaurants in Polanco). They were too corporate. In all fairness to KimKim, they were very nice and safe, etc, but just more corporate than we normally eat in.

Two other things:

1) check out Museo Jumex - it’s great and free. Also loved the cafe.

2) I did not find many people who spoke English. This is (or course!) fine, but for those who don’t speak Spanish, you should just be aware before you go. Mexican hospitality is amazing, so everyone was so nice and patient with my rudimentary Spanish (plus Google Translate helps).

Local specialist: Veronica Thomas
Veronica
Veronica Thomas
Local specialist in Tulum | Replied on Jan 05, 2026
Hi Matthew and Alan, Thank you so much for taking the time to leave this wonderful review! We’re thrilled to hear you enjoyed your trip and that our team could help make everything seamless — especially with the restaurant reservations. It was a pleasure working with you both and tailoring the itinerary to your interests. We’re so glad the experiences resonated with you — from Lucha Libre to Teotihuacan, the cooking class, and Xochimilco — and that you got to enjoy those special moments. We... Read more

Hi Matthew and Alan,

Thank you so much for taking the time to leave this wonderful review! We’re thrilled to hear you enjoyed your trip and that our team could help make everything seamless — especially with the restaurant reservations. It was a pleasure working with you both and tailoring the itinerary to your interests.

We’re so glad the experiences resonated with you — from Lucha Libre to Teotihuacan, the cooking class, and Xochimilco — and that you got to enjoy those special moments. We also appreciate your honest feedback on the El Centro guide and the Polanco restaurants; we take notes like this seriously to continuously improve.

Thank you again for traveling with Rutopía and for trusting us with your first Mexico City adventure. We hope to welcome you again soon for more unforgettable experiences!

Warmly,
Veronica & the Rutopía Team

My husband and I travelled in the Yucatan Pen...
Mexico | Nov 17 - Dec 2, 2025

Vera
Vera I.
Pawcatuck, CT | Reviewed on Dec 29, 2025
My husband and I travelled in the Yucatan Peninsula for 16 days. Hugo designed our trip which included a number of private drivers and guides. Every single driver and guide was excellent. There were 2 small glitches along the way, but both were quickly and efficiently handled. During our trip we were in contact with an assigned "assistant", Luz Ma , who checked in with us to confirm each day's schedule. She was also excellent and responded immediately to our questions. The hotels that... Read more

My husband and I travelled in the Yucatan Peninsula for 16 days. Hugo designed our trip which included a number of private drivers and guides. Every single driver and guide was excellent. There were 2 small glitches along the way, but both were quickly and efficiently handled. During our trip we were in contact with an assigned "assistant", Luz Ma , who checked in with us to confirm each day's schedule. She was also excellent and responded immediately to our questions. The hotels that Hugo booked with us were all very good, with the best being the Hacienda Merida. It was a pleasure to work with Hugo and the Rutopia staff.

Local specialist: Hugo Romero
Hugo
Hugo Romero
Local specialist in México | Replied on Jan 07, 2026
Hi Betsy, Thank you very much for taking the time to share your experience. It truly means a lot to us. I’m very happy to read that you enjoyed your 16 days in the Yucatán Peninsula and that the drivers, guides, and hotels met your expectations. I’m especially glad to know that Luz Ma was helpful and present during the trip — I will be sure to share your kind words with her and the rest of the team. Traveling for many days always comes with small challenges and knowing that you felt... Read more

Hi Betsy,

Thank you very much for taking the time to share your experience. It truly means a lot to us.

I’m very happy to read that you enjoyed your 16 days in the Yucatán Peninsula and that the drivers, guides, and hotels met your expectations. I’m especially glad to know that Luz Ma was helpful and present during the trip — I will be sure to share your kind words with her and the rest of the team.

Traveling for many days always comes with small challenges and knowing that you felt supported makes all our work worthwhile.

It was a real pleasure to plan this journey for you and your husband, and your daughter who joined you for Thanksgiving!

On behalf of everyone at Rutopia, thank you for trusting us. We would be very happy to welcome you back to Mexico in the future :)

A great introduction to a wonderful country
Mexico | Nov 28 - Dec 8, 2025

Shay
Shay J.
Bellingham, WA | Reviewed on Dec 23, 2025
This was a fantastic trip and a great introduction to Mexico. Our initial trip plan from Charlotte was full of great activities and suggestions as a way to get to know Mexico City and Oaxaca and every activity built on the other to learn the culture and history. Each day had a thoughtful activity or plan, but it was never overwhelming. The walking tours with private guides helped illuminate more of the history and gave us a different perspective on the rich culture of Mexico City and... Read more

This was a fantastic trip and a great introduction to Mexico. Our initial trip plan from Charlotte was full of great activities and suggestions as a way to get to know Mexico City and Oaxaca and every activity built on the other to learn the culture and history.

Each day had a thoughtful activity or plan, but it was never overwhelming. The walking tours with private guides helped illuminate more of the history and gave us a different perspective on the rich culture of Mexico City and Oaxaca. Our Mexico City driver, Sr. Roberto, had a great sense of humor and patience as he helped get us around a large and overwhelming city. Some other highlights of our tour were our bicycle ride through Mexico City with our guide Raul, tasting different foods and seeing new neighborhoods on two wheels; visiting the Museum of Archaeology; the hot air balloon ride and visiting the pyramids of Teotihuacan; kayaking the canals in Xochimilco; and this was just in Mexico City!

Oaxaca was also a gem and one of the highlights was the day spent doing a cooking class with our chef Gerardo. He picked us up, took us to a local market, where we learned about the food and bought what was needed to cook a delicious authentic meal, and then spent the afternoon at his kitchen preparing and eating a delicious meal. We also enjoyed the two days of historical tours with our drivers and guide Ede, where we saw other historical and archaeological treasures of the Oaxaca region. We enjoyed visiting the various artisans, including the painters, the potters, and weavers who all used unique methods to make beautiful treasures.

KimKim and Charlotte did a great job of selecting hotels that were unique (especially the Sauve Casa Boutique in Oaxaca--what a great place!) and putting us in locations where we could also go on walks without needing to get in a car. We got good recommendations for meals and food, things to do, and the whole trip was seamless. We felt completely safe and taken care of and had such a good time. Thank you for a memorable vacation!

Hotel Reviews
Sauvé Casa Boutique
Oaxaca

Great central location; amazingly clean; unique room; lovely central courtyard; delicious complementary breakfast. It was also very loud at this hotel, but no surprise given the central location. They did acknowledge the noise with the included ear plugs. :)

Authenticity & Character
Historical and lovely representation of Oaxacan architecture.
Location
Central and easy to get everywhere.
Staff
Super helpful, friendly, went out of their way to help us feel welcome.
Cleanliness & Comfort
Clean, lovely, smelled fresh and so beautiful
Casa Decu
Mexico City

Convenient and lovely location in the historic Condesa neighborhood. The bathroom was a bit small, and the hotel was on a noisy street, but that seems to be an unavoidable part of Mexico City. We loved the Art Deco neighborhood and style of the hotel. It was very comfortable and we would stay there again!

Authenticity & Character
Art deco style and rooftop terrace that felt tucked away yet in the middle of everything
Location
So convenient and easy to just go outside and walk around.
Staff
The front desk folks were amazing and the doorman was so congenial.
Cleanliness & Comfort
The bed was a little uncomfortable and the bathroom sink was so small! Otherwise, clean and lovely.
Activity Reviews
Hierve el Agua – Mitla – Teotitlán del Valle - Tule Tree - Mezcal Testing
Hierve el Agua – Mitla – Teotitlán del Valle - Tule Tree - Mezcal Testing
Oaxaca

Guide Ede was fantastic. Seeing the different locations on this day was a great way to end the trip.

Quality of Experience
Guides, Drivers and Staff
Transport
Monte Alban - San Antonio Arrazola - Cuilapam de Guerrero - San Bartolo Coyotepec
Monte Alban - San Antonio Arrazola - Cuilapam de Guerrero - San Bartolo Coyotepec
Oaxaca

Monte Alban was a complete surprise and lovely. Not a site we knew we would visit, but even more meaningful after seeing the other ruins and sites. Our driver was awesome, and our guide Ede was captivating and engaging.

Quality of Experience
Guides, Drivers and Staff
Transport
Cooking Class - Oaxaca
Cooking Class - Oaxaca
Oaxaca

Absolutely a highlight. The market was a unique experience that would have been very intimidating without a guide. We tried and made foods that were authentic and delicious. Chef Gerardo's house/kitchen was so inviting and lovely. We really enjoyed our day!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Explore Oaxaca (city tour)
Explore Oaxaca (city tour)
Oaxaca

The tour guide gave us so much insight into the history of the area. He was energetic and a lot of fun. We liked learning about the ancient water systems, the cathedrals and history of the Catholic church in Mexico, and trying Oaxacan ice creams/ices.

Quality of Experience
Guides, Drivers and Staff
Transport
Tour Tacos & Cantinas
Tour Tacos & Cantinas
Mexico City

Tried a variety of different tacos in places we would have never experienced.

Quality of Experience
Food
Trying things we would have never thought to try (tripe, cheek, ear!, those fried cheese tacos that were awesome)
Guides, Drivers and Staff
Transport
Teotihuacan site with and English speaking guide
Teotihuacan site with and English speaking guide
Mexico

Our guide Isabel was so knowledgeable and helpful and really brought the site to life. The pyramids and ruins were overwhelming, but we got a history that made it attainable. Definitely bring a hat! I forgot to do that and it was very bright.

Quality of Experience
Guides, Drivers and Staff
Transport
Hot air balloon ride over Teotihuacan
Hot air balloon ride over Teotihuacan
Mexico City

Magical and such a unique experience. Yes, it was touristy, but I can see why. Our balloon pilot was so skilled and it felt like we were in great hands.

Quality of Experience
Guides, Drivers and Staff
Transport
Lucha libre in Mexico city
Lucha libre in Mexico city
Mexico City

Super fun, great seats, and a really unique experience. I would have never picked this activity but am so glad we got to go! What a spectacle!

Quality of Experience
Guides, Drivers and Staff
Transport
Bike Tour : Mexico Is Not Only Tacos
Bike Tour : Mexico Is Not Only Tacos
Mexico City

Our guide Raul was amazing! He was everybody's friend and knew the side streets, street vendors, and best places to try different food. We covered a ton of ground and got to see so much of the Condesa and Roma North neighborhoods. This day was definitely a highlight!

Quality of Experience
Guides, Drivers and Staff
Transport
Kayak tour in the canals of Xochimilco (Sunrise or Sunset)
Kayak tour in the canals of Xochimilco (Sunrise or Sunset)
Mexico

Magical experience. Our driver/kayak guide was fantastic and so energetic. We got to see things I would have never seen on this trip. What a surprising experience, delicious breakfast, and really interesting.

Quality of Experience
Absolutely the guide. He was awesome. So fun, great information, and a real sense of adventure.
Guides, Drivers and Staff
Transport
Private car with driver (Spanish speaking ) and english speaking guide
Private car with driver (Spanish speaking ) and english speaking guide
Mexico City

The driver and the guide were both fantastic! The driver knew Mexico City well and made it a real adventure getting around. Our guide had so much knowledge and information.

Quality of Experience
Guides, Drivers and Staff
Transport
City walking tour and National Museum of Anthropology
City walking tour and National Museum of Anthropology
Mexico City

Our guide was amazing. He was so knowledgeable! My only complaint was that it just wasn't enough time to see the whole Museum. We need five days to really see everything, and so much would have been good to revisit after the trip.

Quality of Experience
Guides, Drivers and Staff
Driver was patient, skilled, and really got us around!
Transport
Local specialist: Charlotte Melun
Charlotte
Charlotte Melun
Local specialist in Mérida, Yucata, Mexico | Replied on Dec 23, 2025
Thank you so much, Shay, for taking the time to share such a thoughtful and detailed review ⭐️ I’m truly delighted to read how much you enjoyed your first experience in Mexico, and it means a lot to know that the itinerary, pace, and activities resonated with you. Creating a journey that feels enriching without being overwhelming is always my goal, so I’m very happy to hear that this balance worked well for you. I’ll be sure to pass along your kind words to Sr. Roberto, Raul, Gerardo, Ede,... Read more

Thank you so much, Shay, for taking the time to share such a thoughtful and detailed review ⭐️

I’m truly delighted to read how much you enjoyed your first experience in Mexico, and it means a lot to know that the itinerary, pace, and activities resonated with you. Creating a journey that feels enriching without being overwhelming is always my goal, so I’m very happy to hear that this balance worked well for you.

I’ll be sure to pass along your kind words to Sr. Roberto, Raul, Gerardo, Ede, and the rest of the team. They will be thrilled to know they helped make your trip so special. Mexico City and Oaxaca are both incredibly rich destinations, and I’m glad you were able to experience their culture, history, food, and creativity in such a hands-on way.

Thank you as well for highlighting the hotels and locations, I’m especially happy you loved Sauve Casa Boutique in Oaxaca, it really is a gem.

It was a real pleasure planning this journey for you, and I’m so grateful for your trust. I hope Mexico stays with you for a long time, and I would be thrilled to help you plan another adventure whenever the travel bug strikes again.

Warmest thanks,
Charlotte

Exceptional trip and well organized service
Mexico | Nov 23 - Nov 29, 2025

Rania
Rania K.
Chicago, IL | Reviewed on Dec 01, 2025
Great trip and well organized. Our guides Tillal and Jose Maria were exceptional. Our Drivers Roberto and Sebastian were exceptional too.
Everyone in the team worked very hard to make this experience the most amazing and enjoyable one.
Read more

Great trip and well organized. Our guides Tillal and Jose Maria were exceptional. Our Drivers Roberto and Sebastian were exceptional too.
Everyone in the team worked very hard to make this experience the most amazing and enjoyable one.

Hotel Review
Sauvé Casa Boutique
Oaxaca

I excellent location and hotel. The staff are very friendly and exceptional. I would suggest adding black tea to the breakfast menu.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Hierve el Agua – Mitla – Teotitlán del Valle - Tule Tree
Hierve el Agua – Mitla – Teotitlán del Valle - Tule Tree
Oaxaca
Quality of Experience
Guides, Drivers and Staff
Transport
Oaxacan Handicrafts Route
Oaxacan Handicrafts Route
Oaxaca
Quality of Experience
Guides, Drivers and Staff
Transport
Monte Alban (Half Day)
Monte Alban (Half Day)
Oaxaca
Quality of Experience
Guides, Drivers and Staff
Transport
Casa Azul - Museum Frida Kahlo
Casa Azul - Museum Frida Kahlo
Mexico City
Quality of Experience
Guides, Drivers and Staff
Transport
Tour Mercado San Juan
Tour Mercado San Juan
Mexico City
Quality of Experience
Guides, Drivers and Staff
Transport
Private car with driver (Spanish speaking ) and english speaking guide
Private car with driver (Spanish speaking ) and english speaking guide
Mexico City
Quality of Experience
Guides, Drivers and Staff
Transport
The National Museum of Anthropology - Guided visit
The National Museum of Anthropology - Guided visit
Mexico City
Quality of Experience
Guides, Drivers and Staff
Transport
Teotihuacan site with and English speaking guide
Teotihuacan site with and English speaking guide
Mexico
Quality of Experience
Guides, Drivers and Staff
Transport
Hot air balloon ride over Teotihuacan
Hot air balloon ride over Teotihuacan
Mexico City
Quality of Experience
Guides, Drivers and Staff
Transport
Private car with driver (Spanish speaking ) and english speaking guide
Private car with driver (Spanish speaking ) and english speaking guide
Mexico City
Quality of Experience
Guides, Drivers and Staff
Transport
City walking tour
City walking tour
Mexico City
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Charlotte Melun
Charlotte
Charlotte Melun
Local specialist in Mérida, Yucata, Mexico | Replied on Dec 10, 2025

Rania -

Thank you so much for your wonderful review!
I’m delighted to hear that you enjoyed the trip and that Tilal, José María, Roberto and Sebastián made your experience so memorable. They will be very happy to receive your compliments, the whole team works with a lot of passion, and it means a lot to know it made a difference.

Thank you again for trusting us with your journey, and I hope we’ll have the pleasure of welcoming you back to Mexico someday!

Exceptional service
Mexico | Nov 17 - Nov 25, 2025

Peter
Peter C.
Canada | Reviewed on Nov 27, 2025
Working with Rene and Eduardo, the local specialists, we were able to tailor and broaden our itinerary. They were prompt, friendly, helpful, and alert to our needs. The arrangements once we arrived in Mexico unfolded smoothly and highly satisfactorily, and the local guides were most engaging, professional, and informative. Communication with Eduardo was regular and helpful. During our visit there were a number of political protests and blockades. Eduardo and his colleagues kept in touch and... Read more

Working with Rene and Eduardo, the local specialists, we were able to tailor and broaden our itinerary. They were prompt, friendly, helpful, and alert to our needs. The arrangements once we arrived in Mexico unfolded smoothly and highly satisfactorily, and the local guides were most engaging, professional, and informative. Communication with Eduardo was regular and helpful. During our visit there were a number of political protests and blockades. Eduardo and his colleagues kept in touch and were amazing in the way they figured out work-around solutions. Altogether, this was an exceptional holiday, and we have nothing but praise for the local team.

Hotel Reviews
Camino Real Aeropuerto Mexico
Mexico City

This is what it says it is -- an airport hotel. It is comfortable, one can get a decent meal, and above all it is very conveniently located. There is a shuttle service, but if you are flying from Terminal One, all you have to do is walk across an enclosed bridge.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Boutique Marqués del Ángel
Puebla

This hotel is housed in a beautifully restored and furnished 17th Century building. It oozes charm and character and provides easy access to the sites of the Old City. Just along the road you can find Numi, a restaurant where we had the finest modern-style Mexican meals of our holiday, along with some great Mexican wine.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Zócalo Central
Mexico City

Rather stylish, comfortable, very conveniently located, fabulous views from the rooftop restaurant. Great breakfasts.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Between markets and corn in the magical town of Cholula
Between markets and corn in the magical town of Cholula
Mexico

A visit here is highly recommended. Cholula is an attractive living community and is very rich in history, both colonial and pre-Columbian.

Quality of Experience
Food
Removing kernels from the maize bob, grinding them the traditional way, rolling and cooking the resulting tortillas was one of the features of our visit. It was a lot of fun -- and hard work, in a cheerful sort of way.
Guides, Drivers and Staff
Lupita has a passionate interest in this place, which is infectious, and she is a delightful companion.
Transport
Most of the tour was on foot, but a minibus got us here from Pueblo and onwards to Mexico City Airport with the maximum of efficiency.
Walking in Teotihuacán "The City of the Gods" & Overnight in Puebla
Walking in Teotihuacán "The City of the Gods" & Overnight in Puebla
Mexico

An absolutely incredible experience. The sheer scale of the site is breathtaking.

Quality of Experience
Food
The food here is fairly traditional, and often features nopal and Prickly Pear blossoms.
Guides, Drivers and Staff
Angeles is a skillful driver and seasoned tour coordinator. She proved amazingly calm and resourceful in navigating the blockades the country experienced on the day of our visit. Our young tour guide, Zazil was not only well informed, but also passionate about the site. She was a delight to be with.
Transport
Angeles was amazingly skillful and resourceful.
Get to know the neighborhood of San Angel
Get to know the neighborhood of San Angel
Mexico City

This is an oasis of calm and style, with tree-lined streets, delightful old buildings, quality curio stores, and, during weekends, outdoor art shows and sales. It provides a lovely breather from the hustle and bustle of the downtown.

Quality of Experience
Guides, Drivers and Staff
Once again, Pablo proved to be a knowledgeable, kind, and attentive guide.
Transport
Ciudad Universitaria: Visiting this Impressive University
Ciudad Universitaria: Visiting this Impressive University
Mexico City

The UNAM library, designed and decorated by Juan O'Gorman, is a masterpiece that definitely warrants a visit.

Quality of Experience
Guides, Drivers and Staff
Transport
Explore the Casa Azul Museum
Explore the Casa Azul Museum
Mexico City

This is a beautiful place, and unexpectedly moving.

Quality of Experience
Guides, Drivers and Staff
Transport
Be amazed by the pre-hispanic beauty of the chinampas in Xochimilco
Be amazed by the pre-hispanic beauty of the chinampas in Xochimilco
Mexico City

Xochimilco is in large part a place of parties and soccer matches, but once you get deeper into the labyrinth a wholly different world is revealed. The organic chinampa we visited we visited was an oasis of peace and balance.

Quality of Experience
Guides, Drivers and Staff
Again, Pablo proved patient, knowledgeable, and very attentive.
Transport
Pablo is a very skilful and reassuring driver.
Culinary Heritage Tour: Mercado Jamaica Exploration & Cooking Experience by Garuda
Culinary Heritage Tour: Mercado Jamaica Exploration & Cooking Experience by Garuda
Mexico City

If you want to learn more about Mexican cuisine and to get a richer sense of how Mexicans go about their daily lives, this is an absolute must!

Quality of Experience
Food
It was excellent!
Guides, Drivers and Staff
Rene was the perfect guide, knowledgeable about cuisine, but more than that, part of the local community. Esther, our chef and cooking instructor, definitely knows her stuff and is delightfully kind, warm, and cheerful.
Transport
Uber is both very convenient -- and the drivers are amazingly skillful in coping with Mexico City's crazy traffic!
Museo Rufino Tamayo
Museo Rufino Tamayo
Mexico City

The collection here is very modern. If that is to your taste, you will love it.

Quality of Experience
Guides, Drivers and Staff
Transport
Visit to the National Museum of Anthropology
Visit to the National Museum of Anthropology
Mexico City

This is a magnificent building and an unbelievable treasure trove.

Quality of Experience
Guides, Drivers and Staff
Pablo has an encyclopaedic knowledge of the treasures of this place, but is adept at select the highlights, and is highly attentive to the needs and interests of his tour group.
Transport
Pablo is highly skilful at threading his way through the hectic road traffic!
Visit the MUNAL, an impressive Art Museum
Visit the MUNAL, an impressive Art Museum
Mexico City

An excellent complement to the Templo Mayor, offering another perspective on on Mexican history and culture.

Quality of Experience
Guides, Drivers and Staff
Transport
We got there by foot, which was both interesting in itself and easy.
Templo Mayor Museum
Templo Mayor Museum
Mexico City

Absolutely fascinating!

Quality of Experience
Guides, Drivers and Staff
Fermin has an archaeological background, so was a perfect match.
Transport
Again, we went everywhere by foot.
Walking tour through the historic center of Mexico City
Walking tour through the historic center of Mexico City
Mexico City

A great way to start your visit to this teeming, lively and fascinating city.

Quality of Experience
Guides, Drivers and Staff
Fermin, an archaelogist and long-time resident, was a lively, knowledgeable, and perceptive guide.
Transport
We went everywhere by foot, so transport was not an issue.
Local specialist: Rene Rodarte

We had the most amazing trip to Valladolid an...
Mexico | Oct 22 - Oct 26, 2025

Amanda
Amanda B.
Spain | Reviewed on Nov 12, 2025
We had the most amazing trip to Valladolid and several historical sites in the area. Highly recommend! Read more

We had the most amazing trip to Valladolid and several historical sites in the area. Highly recommend!

Hotel Review
El Mesón del Marqués
Valladolid
Authenticity & Character
Location
City center is beautiful and where the life of the city is everywhere.
Staff
Cleanliness & Comfort
Activity Review
A pink-ish day at Río Lagartos & Las Coloradas
A pink-ish day at Río Lagartos & Las Coloradas
Mexico

The river was beautiful and our guide was extremely knowledgeable.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Hugo Romero
Hugo
Hugo Romero
Local specialist in México | Replied on Nov 13, 2025

Hola Amanda!

Thank you so much for your kind words!

I’m thrilled to hear you and Isaac, had such an amazing time exploring Valladolid and its incredible historical sites — it’s such a special region, full of charm, culture, and hidden gems (a personal favorite of mine!).

It was a pleasure helping you plan your trip, and I’m so glad everything turned out perfectly. Your recommendation means a lot :)

Hope to welcome you back soon for another adventure!

Hugo.

Family trip in Mexico
Mexico | Oct 30 - Nov 6, 2025

Corina
Corina S.
Minneapolis, MN | Reviewed on Nov 07, 2025
Entire trip was flawless, great plans, communication and help the entire time. Will definitely be using KimKim again and thankful for an unforgettable family vacation in Mexico. Read more

Entire trip was flawless, great plans, communication and help the entire time. Will definitely be using KimKim again and thankful for an unforgettable family vacation in Mexico.

Hotel Reviews
The Fives Oceanfront Puerto Morelos
Puerto Morelos, Quintana Roo

Everything was amazing from time we stepped out of our ride. Will definitely be going back!

Authenticity & Character
Location
Beautiful beach and easy walk to stores and restaurants.
Staff
Cleanliness & Comfort
Hotel Fontan Reforma Mexico
Mexico City

Great location, most staff very friendly and helpful, but we were placed on a noisy floor with the rooftop bar club music blaring very late and sometimes did not have hot water.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Visit a peaceful cenote and enjoy traditional mayan food
Visit a peaceful cenote and enjoy traditional mayan food
Yokdzonot

Beautiful, accessible, and amazing lunch here too!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Explore Chichén Itzá: A Wonder of the Mayan World
Explore Chichén Itzá: A Wonder of the Mayan World
Mexico

Amazing tour and great to have a personal guide to help provide a lot more details!

Quality of Experience
Guides, Drivers and Staff
Very enjoyable long ride due to our great driver David! Also had a very knowledgeable guide during tour.
Transport
Be amazed by the pre-hispanic beauty of the chinampas in Xochimilco
Be amazed by the pre-hispanic beauty of the chinampas in Xochimilco
Mexico City

Surprised me about how much I enjoyed it and learned.

Quality of Experience
Guides, Drivers and Staff
Both guides were very educational and helpful
Transport
Museum Palacio de Bellas Artes
Museum Palacio de Bellas Artes
Mexico City

Very beautiful inside and out but if you aren't a visual arts person, this may not be the best activity for you.

Quality of Experience
Guides, Drivers and Staff
Hector was a great guide and very knowledgeable about the pieces and location.
Transport
Tour of historic Mexico City with street food tasting
Tour of historic Mexico City with street food tasting
Mexico City

Daniela waa very friendly and knowledgeable. Got to see a lot of downtown at a manageable pace.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Rene Rodarte

Curated experiences
Mexico | Oct 14 - Oct 28, 2025

Kevin
Kevin S.
Los Angeles, CA | Reviewed on Oct 29, 2025
The trip was a fantastic experience. KimKim and Hugo designed the perfect schedule based on my interests and time frame. Luz communicated with me every day without fail, sometimes several times in a day, to make sure that all was going smoothly. My guides in Mexico City - Pablo Yuchi, Allison (and driver Luis) - were phenomenal. They were knowledgeable, patient, friendly and kind; they obviously enjoyed showing off their city. Guadalajara was incredible as well. The main guide there, for... Read more

The trip was a fantastic experience. KimKim and Hugo designed the perfect schedule based on my interests and time frame. Luz communicated with me every day without fail, sometimes several times in a day, to make sure that all was going smoothly. My guides in Mexico City - Pablo Yuchi, Allison (and driver Luis) - were phenomenal. They were knowledgeable, patient, friendly and kind; they obviously enjoyed showing off their city. Guadalajara was incredible as well. The main guide there, for almost the entire week, was Daniel Lara. I would give him 6 stars on a scale of 5 if I could. He shared his wealth of information, his stories, and his good humor throughout the week. I can’t praise him highly enough for his patience and kindness, even when dealing with the Guadalajara traffic. The Among Charros experience was also stellar, an interesting and unexpected introduction to the national sport of Mexico! Both hotels were comfortable and conveniently located.

Hotel Reviews
Hotel Morales Historical & Colonial Downtown Core
Mexicaltzingo, Guadalajara, Jal.

Convenient location in the historic center of Guadalajara. Beautifully decorated in Spanish Colonial style. The staff members were helpful and friendly, especially the breakfast servers - they all managed to smile while efficiently doing their work!

Authenticity & Character
Beautiful decor; when I was there at the end of October they had constructed a Dia de Muertos altar featuring Lucha Libre wrestlers!
Location
Close to many attractions
Staff
Friendly, helpful
Cleanliness & Comfort
Comfortable bed; nice roomy bathroom with a great shower
Casa Decu
Mexico City

Casa Decu is a boutique hotel located in the lovely Condesa neighborhood of Mexico City. My room was clean, comfortable and well maintained. The staff were friendly and helpful. The continental breakfast was great. Cooked options were also available, but I didn’t order those. Coffee, tea and water are available 24/7.

Authenticity & Character
Modernist Mexican
Location
Beautiful, safe neighborhood; walking distance to many attractions
Staff
Always helpful and polite
Cleanliness & Comfort
Very comfortable bed
Activity Reviews
Tequila Route and Agavero Landscape with family distillery visit
Tequila Route and Agavero Landscape with family distillery visit
Guadalajara

This was a long day, but did not lack for interest, adventure and diverting activities. We started off at the Guachimontones archeological zone to view the “round pyramids” and the site as a whole. There is a new and excellent visitors’ center which prepares you for viewing the site itself, with murals, exhibits and a film (choice of language). We were fortunate to be there on a day in which there was a performance of pre-Hispanic dance and ritual. The site itself is easily accessible with a slight uphill walk, and the views are spectacular. I also learned about the importance of obsidian to early people, and saw examples of beautiful pieces made from this substance, along with artifacts discovered at the site. We tasted agua miel, and then drove on to a tequila distillery to learn about the making of this beverage, driving through extensive fields of blue agave. Of course tequila tasting was included. Last stop of the day was the town of Tequila itself where, not surprisingly, everyone seemed to be in a good mood!

Quality of Experience
The opportunity to see the dancing at Guachimontones made this really special.
Guides, Drivers and Staff
Once again, Daniel is a superior guide in every way. He takes advantage of opportunities which present themselves without insisting on some type of rigid schedule.
Transport
Very comfortable vehicle for the long trip.
Exploring treasures in Chapala and Ajijic
Exploring treasures in Chapala and Ajijic
Guadalajara

Visiting Lake Chápala and these 2 communities on the shores of the lake made for an enjoyable and illuminating day. The 2 communities were different, with Ajijic demonstrating a more expat influence, and Lake Chápala showcasing its locality as a weekend/vacation retreat. The huge lake was lovely, and the morning climate was perfect. There was ample time to buy souvenirs and ice cream. We saw a performance of the voladores, and Daniel provided the background for this pre-Hispanic ritual.

Quality of Experience
The contrast between the 2 communities was interesting. We stopped along the malecón at a booth where an expat group was preparing their Día de Los Muertos celebration, and I spoke with a couple members of the expat community at length about their experience living in Ajijic. That provided an interesting illustration of the expat way of life.
Guides, Drivers and Staff
Daniel took advantage of the circumstances which could make this experience more personal
Transport
Very comfortable
Tlaquepaque: The artisan's route
Tlaquepaque: The artisan's route
Guadalajara

A great day exploring this historic and charming area of the city! It was fun to stroll through the streets, stopping at art galleries and appreciating the Día de Los Muertos decorations. Also, we went to a store where they produce local candies, sweets and drinks; we learned about the process of making the treats, and were able to sample them all. Additionally, there was another included experience in which I was able to paint my own Día de Muertos skull.

Quality of Experience
There were several separate activities included in the day, providing a unique and varied experience.
Guides, Drivers and Staff
Daniel (both guide and driver) designed this experience, and contributed his background and comments throughout the day. He is an enthusiastic and personable guide.
Transport
Safe, comfortable transport.
Among Charros Experience - A Mexican Tradition
Among Charros Experience - A Mexican Tradition
Guadalajara

This experience was not exactly as I imagined it, but was a lot of fun. Somehow I thought that I would be watching a charreria performance, but the visit was actually more interactive. I learned how to “rope” a calf (wooden), how to brush a horse, and I also learned a tremendous amount of background about the sport and those who perform it. There was also a tequila tasting, and a lovely serenade of Mexican music! Then at the end, there was actually a bonus performance of charrería. It was a truly unique and wonderful experience.

Quality of Experience
I enjoyed the interactive components of this experience.
Guides, Drivers and Staff
My guide Jorge was personable, funny and enthusiastic about sharing his knowledge of the sport. When it was time to end, he called an Uber for me and waited outside with me until the Uber arrived. I’m sure that wasn’t necessarily part of his “job description!”
Transport
Comfortable van ride to the arena.
The Historic Route of Guadalajara
The Historic Route of Guadalajara
Guadalajara

We visited the historic center of Guadalajara, including the Expiatorio, the Zócalo, and the Hospicio Cabañas. The tour included both walking and also driving through some neighborhoods which were outside of the central area. It was an excellent introduction to Guadalajara. At the end we visited a local market where they were selling items for Día de Los Muertos, including components for home altars and decorations. It was very interesting to see, and fascinating to see people getting ready for the celebrations.

Quality of Experience
Daniel provided commentary and background about the Orozco murals in the Hospicio, as well as background about the Hospicio Cabañas building itself.
Guides, Drivers and Staff
Daniel (guide and driver) is extremely knowledgeable about the history of Guadalajara, and the history of México in general. He provided details about the Cristeros war and its effects on the area.
Transport
The transport vehicle is very comfortable. Daniel was always on time or early.
On the trail of Mexican heritage in Cuernavaca & Taxco
On the trail of Mexican heritage in Cuernavaca & Taxco
Mexico

Again, I was fortunate to have Pablo as my guide for this experience. He is highly knowledgeable, patient and kind, the perfect person to deal with the unbelievable Mexico City traffic! We first stopped in Cuernavaca for a visit to the cathedral, where the significance of the various components of the site was explained. Then on to Taxco. I was excited to visit that charming city, which I had heard about and had seen on travel videos. We visited the Zocalo, and strolled around the city. I fulfilled my goal of finding a gift in silver for my husband. Pablo was very patient with my shopping!

Quality of Experience
Great opportunity for shopping for silver in Taxco! And it was nice to appreciate the “eternal spring” climate of Cuernavaca.
Guides, Drivers and Staff
Pablo was both guide and driver. He is absolutely phenomenal - knowledgeable, helpful, caring and kind. He was very patient and attentive to my comfort.
Transport
Comfortable vehicle for the long trip.
The UNAM Campus VW Vintage Beetle  Tour
The UNAM Campus VW Vintage Beetle Tour
Mexico City

First of all, the transportation in the VW beetle was so much fun - I had not ridden in a convertible in many years! It was very special to have a tour of the lovely UNAM campus, given by a former student. Not only did she convey a lot of invaluable information about the various murals, but she was also able to talk about the campus life of UNAM students. In addition to the main campus, we also visited the sculpture garden, with an optional side trip to the nearby museum of contemporary art. All in all, an incredible day!

Quality of Experience
It was very impressive to see the famous murals, and to have the important components of the murals explained in detail.
Guides, Drivers and Staff
The primary guide Allison, shared an incredible amount of information with me. She was patient, helpful and answered all of my questions. She was also solicitous of my welfare, asking if I needed to rest, visit the bathroom, etc. The driver Luis was excellent; he met us promptly when requested, he was fun, and he was also a former UNAM student, so he had great stories as well.
Transport
The VW beetle was a really fun experience!
Visit the basilica of Santa Maria of Guadalupe
Visit the basilica of Santa Maria of Guadalupe
Mexico City

This was one of the activities I specifically requested, and I was enthralled to visit this iconic site.

Quality of Experience
We thoroughly explored the entire site, not just the current basilica, giving me all of the relevant background.
Guides, Drivers and Staff
Pablo gave explanations about the site, the miracle of the appearance of the Virgen, and the importance of the site for pilgrimages and family visits.
Transport
Vasconcelos library
Vasconcelos library
Mexico City

The library is an architectural marvel, and a quiet haven within the bustling city.

Quality of Experience
Unique site
Guides, Drivers and Staff
Pablo is very knowledgeable
Local specialist: Hugo Romero
Hugo
Hugo Romero
Local specialist in México | Replied on Nov 13, 2025
Kevin! It truly makes me happy to know that you had such a great time once again — two out of two amazing adventures together! It’s always a pleasure designing trips for you, and I’m thrilled that everything went smoothly with Luz by your side and that you connected so well with Pablo, Allison, Luis, and Daniel. They’ll be delighted to hear your kind words (especially Daniel — he’ll be proud of that 6-star rating!). I really appreciate your trust in us for both of your trips — it means a... Read more

Kevin!

It truly makes me happy to know that you had such a great time once again — two out of two amazing adventures together!

It’s always a pleasure designing trips for you, and I’m thrilled that everything went smoothly with Luz by your side and that you connected so well with Pablo, Allison, Luis, and Daniel. They’ll be delighted to hear your kind words (especially Daniel — he’ll be proud of that 6-star rating!).

I really appreciate your trust in us for both of your trips — it means a lot. We always do our best to create seamless, authentic, and personalized experiences for each traveler, so reading that everything came together perfectly is incredibly rewarding.

It's wonderful to read that you felt well taken care of in every detail so you could just relax, explore, and enjoy the magic of Mexico, again!

Looking forward to planning together your next trip!

Hugo.

Outstanding first experience
Mexico | Aug 19 - Aug 26, 2025

Peggy
Peggy L.
Memphis, TN | Reviewed on Aug 27, 2025
Rene did a very good job planning our trip. He listened to the things we wanted to do, and planned accordingly. The team member we most appreciated was Ibis Murillo from Rutopia who really handled the day to day details of our trip. We wanted to make a change to a planned day to incorporate a trip to Cañada de la Virgen. No problem. One hotel had no power when we arrived and we thought we would have to change hotels. Ibis was on top of it and coordinated with the hotel to find is another... Read more

Rene did a very good job planning our trip. He listened to the things we wanted to do, and planned accordingly. The team member we most appreciated was Ibis Murillo from Rutopia who really handled the day to day details of our trip. We wanted to make a change to a planned day to incorporate a trip to Cañada de la Virgen. No problem. One hotel had no power when we arrived and we thought we would have to change hotels. Ibis was on top of it and coordinated with the hotel to find is another room, just in case. Power was restored and we remained in an upgraded room at Hotel Madero.

Any questions we had were answered promptly. That alone made us feel like the team was there to solve anything. This was our first trip to Mexico and it gave us wonderful assurance to have Ibis, Rutopia, and Kimkim taking care of us.

We had the right amount of time on our own and the right amount of planned activities. We had 2 wonderful guides in San Miguel de Allende, and Guanajuato. The guide in Queretaro was not the same level of professionalism as the first two. The only difficult incident during our trip was the guide in Queretaro not being willing to pay for a lunch that our documents clearly said was included. Not only did I end up buying our lunch, but his too. Perhaps I should have complained more but I really didn’t want to fight about it with the guide. I submitted the receipt to Ibis and was assured we would be refunded.

Despite a couple of little hiccups along the way, the experience was grand and we would use Kimkim and the team at Rutopia again.

Hotel Reviews
Hotel Madero Querétaro
Querétaro

We nearly moved from this hotel because of power problems . We are so glad we stayed and trusted they would have it fixed by the time they said it would be fixed. It occurred as they said but they still upgraded our room because of the potential problem. The location was excellent, the room was large and comfortable. A wonderful stay! The staff explained the problem well and solved the issue very professionally.

Authenticity & Character
Location
Perfect location
Staff
Very helpful and professional. Especially Kenia
Cleanliness & Comfort
Hotel Santa Regina
Guanajuato

This hotel was very nice and quite close to centro Guanajuato. The room was a bit small but it had all the amenities we needed. I must mention however, that a nearby nightclub kept us awake until thankfully @ 2 am they stopped the music. Now, for those that love the nightlife, this hotel would be perfect!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The room was very clean but the comfort was reduced by the loud nightclub nearby.
La Morada
San Miguel de Allende

Wonderful location and the staff were extremely helpful. The room was large, clean, and had all the amenities we needed. The hotel itself was mere steps away from the pedestrian only plaza at La Parroquia de San Miguel Arcángel. There were 31 stair steps to our room but staff carried our luggage up and retrieved it when we checked out. Other trips up and down were good exercise! A very delightful stay/

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Culinary Tour
Culinary Tour
Querétaro

This was a disappointing day. The culinary tour description in our itinerary sounded fantastic, but unfortunately the reality did not match the description. The first stop was to be an apiary where we will get a chance to taste different types of honey. It was last and we had to remind the guide it was included. It was less than impressive. There was one bee hive, and 5 little spoons with honey on them. The vineyard may have had a cellar 25 feet underground but we didn’t get to see it. We did get a wine tasting and good explanations about the wines. And we tasted 12 different cheeses with the wine tasting. We were supposed to go to a cheese cellar where we would learn about the cheeses, not just taste them at the wine tasting. We enjoyed the town of Bernal but our itinerary clearly indicated lunch was included. By mid afternoon, we were hungry and asked about lunch so our guide took us to a nice restaurant with a fabulous view of the Bernal monolith, but unfortunately, when it came time to settle the bill, we were told we had to pay. That lunch was not included in the tour. I suppose I should have complained more but we were quite a distance from Queretaro and frankly didn’t want to anger the guide too much. Along with paying for our own lunch, his was on the bill, too. I complained to our agent from Rutopia and we will be refunded the cost of the lunch, but it was disappointing. Oh, and there was no visit to a quartz museum as described in the itinerary. So unfortunately our last day marred an otherwise outstanding week in Mexico.

Quality of Experience
Food
The food was very good but I was not supposed to have to pay for it.
Guides, Drivers and Staff
Have the tour match the written description
Transport
Historical urban walk en Guanajuato
Historical urban walk en Guanajuato
Guanajuato

Susanna, our guide was so knowledgeable and personable. We enjoyed every step of our tour and Susanna gave us great ideas for activities to do on our own.

Quality of Experience
Guides, Drivers and Staff
Walking tour through the historical center
Walking tour through the historical center
San Miguel de Allende

Alfredo, our guide was outstanding. He spoke english quite well, had a very great depth of knowledge and made the tour a delight.

Guides, Drivers and Staff
Local specialist: Rene Rodarte

Manuel was excellent !! Extremely knowledgeab...
Mexico | Aug 9 - Aug 12, 2025

claudia
claudia c.
France | Reviewed on Aug 15, 2025
Manuel was excellent !! Extremely knowledgeable and thorough. Very pleasant and helpful. Full of ideas and insight .We will definitely recommend him. Read more

Manuel was excellent !! Extremely knowledgeable and thorough. Very pleasant and helpful. Full of ideas and insight .We will definitely recommend him.

Hotel Review
La Valise Tulum, member of Small Luxury Hotels
Tulum

The staff were very helpful, and polite. The room was beautiful. Spacious, clean and comfortable. We would definitely book again.

Authenticity & Character
The decor and furniture reflect the local culture
Location
Next to a great restaurant NU and calm and peaceful area.
Staff
Friendly, polite and helpful
Cleanliness & Comfort
The whole room was very comfortable. The natural mosquito repellent they provide is superb
Activity Reviews
Explore Coba by bike!
Explore Coba by bike!
Cobá

Very interesting

Quality of Experience
Guides, Drivers and Staff
Transport
Look for spider monkeys in Punta Laguna
Look for spider monkeys in Punta Laguna
Nuevo Durango
Quality of Experience
Cenotes of Chemuyil
Cenotes of Chemuyil
Chemuyil

Wonderful initiative by the community for the community!!

Quality of Experience
I
Guides, Drivers and Staff
Transport
As my husband doesn’t ride a bike they took us by car. Unfortunately apparently the agency did not let them know this beforehand
Explore Chichén Itzá: A Wonder of the Mayan World
Explore Chichén Itzá: A Wonder of the Mayan World
Chichén Itzá

The guide Manuel has superb knowledge and answered all questions to link the site to current sociopolitical events

Quality of Experience
Guides, Drivers and Staff
Transport
Visit the archaeological site of Tulum
Visit the archaeological site of Tulum
Mexico

Manuel the guide gave us a very helpful history lesson about this site

Quality of Experience
Guides, Drivers and Staff
Transport
Always on time , comfortable car and climate inside the car
Local specialist: Rene Rodarte

The trip was enjoyable. The guides were ok, could have been better. Best guide was from Merida. We forgot a small bag in the car while travelling from Merida to Tulum. When checking if they could send this back with another tourist car, they quoted an exorbitant amount of 9000 pesos.
Mexico | Jul 15 - Jul 31, 2025

P
PRIYA G.
Singapore | Reviewed on Aug 01, 2025
The trip was enjoyable. The guides were ok, Read more

The trip was enjoyable. The guides were ok,

Hotel Review
Hotel Mansión Chiapa
Chiapa de Corzo

Very basic.

Authenticity & Character
Location
Think we could have stayed in San Cristobal even if we were going to the canyon.
Staff
Cleanliness & Comfort
Local specialist: Diego Olivares

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