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active 2 days ago

Hugo Romero

Hi, I'm Hugo, and I’d be thrilled to help you plan your dream trip!
With over 13 years of experience helping travelers on their plans and 7 years of living abroad, I’m passionate about sharing my love for Mexico and its wonders with fellow travelers like you.
Whether you’re seeking natural adventures, exciting nightlife, or an authentic cultural experience, I’ll guide you through the process to ensure you make the most of your visit to my beautiful country.

What places and activities do you specialize in?

"I'm a specialist in cultural and outdoors activities specially the immersive ones.
I like to add a touch of adventure when possible, doesn't matter if you're visiting a city or in the middle of the jungle.
I'm a big time foodie, if you can eat, discover and learn about a new cuisine, can it get any better?"

How did you get involved in travel?

"I studied International Relations and at some point I had to choose between two minors: International trade or Tourism management. I went for tourism because it's a more human connecting experience and I LOVE to learn about new places and cultures... after graduating I got a job in a major airline... and if I already had the travel bug it just got bigger and here we are, myself with a bunch of stamps on my passport sharing with you what travels have taught me!"

Please share a unique travel experience you will never forget.

"I'd never forget how while a I was in a small town in Morocco in the dessert, an elder man told me he didn't know what "México" was... and of course he had no idea where it was! While some other people in the same town knew names of famous soap operas Mexican actors and football Mexican players."

Hugo is part of the following groups: Mexico Travel Agents
Top itineraries and travel advice
Escape to Chichén Itzá & Mexico's Yucatán Peninsula - 7 Days
Discover the history, heart, and natural beauty of Mexico's famous Yucatán Peninsula on this weeklong adventure. Start in the colonial city of Valladolid, followed by a deep...
Mexico's Ultimate Culture Tour - 14 Days
This exciting Mexican road trip covers a whopping number of UNESCO World Heritage Sites—perfect for culture enthusiasts. Starting in Mexico City, you'll visit historic colonial...
Family itineraries
Escape to Chichén Itzá & Mexico's Yucatán Peninsula - 7 Days
Discover the history, heart, and natural beauty of Mexico's famous Yucatán Peninsula on this weeklong adventure. Start in the colonial city of Valladolid, followed by a deep...
Highlights of Mexico: From Mexico City to the Riviera Maya - 14 Days
Step back in time on this two-week itinerary highlighting ancient Aztec and Maya ruins. Along the way, you'll explore Mexico City, the colonial towns of Valladolid and Mérida,...

Favorite experiences

Seafood Tasting Walking Tour
Seafood Tasting Walking Tour

Meet your English-speaking guide in Playa del Carmen for a three-hour gastronomic walking tour focusing on local seafood delights. Begin by exploring a top pescadería and tostadería, sampling fresh and flavorful dishes alongside unique drinks. Continue to three renowned seafood restaurants, where...

Recent trip reviews for Hugo

We had an amazing trip planned and carried ou...
Mexico | Mar 8 - Mar 14, 2026

W
Wendy W.
Atlanta, GA | Reviewed on Apr 13, 2026
We had an amazing trip planned and carried out by Kimkim to the Yucatan Peninsula, Mexico. Our stay included three nights each in Valladolid and Tulum. Our activities included seeing various Mayan ruins (Ek Balam, Chichen Itza, Coba and Tulum), a boat ride seeing crocodiles and flamingos (our captan Luis was the only one who went far enough out to see the flamingos while we were there, and then we had a delicious lunch at his house prepared by his wife, Malchita, got to play Uno with their... Read more

We had an amazing trip planned and carried out by Kimkim to the Yucatan Peninsula, Mexico. Our stay included three nights each in Valladolid and Tulum. Our activities included seeing various Mayan ruins (Ek Balam, Chichen Itza, Coba and Tulum), a boat ride seeing crocodiles and flamingos (our captan Luis was the only one who went far enough out to see the flamingos while we were there, and then we had a delicious lunch at his house prepared by his wife, Malchita, got to play Uno with their grandson Matias), snorkling with turtles, swimming in 4 different cenotes, cooking lessons on traditional Mayan foods. The hotels we stayed in were local, we enjoyed avoiding the big name companies and got to experience more true Mexico than a room that could be anywhere in the world. The ease of the trip was a blessing, from the planning to the execution. We were met at the airport and then each morning by our driver for the day, who took us to each of our destinations, waited for us, and took us to our next and then back to our hotel. Our amazing drivers included Jesus, Carlo, Francisco, Ivan #1, Ivan #2. I got an update each evening with the next day's plans and identifiation of the driver which made it very straight forward. I would highly recommend Kimkim to anyone travelling and looking for local experiences and low stress vacations.

Hotel Reviews
El Mesón del Marqués
Valladolid

Great room, friendly people, excellent food. Flavor of Mexico.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Piedra Escondida
Tulum, Quintana Roo

Beautiful location with friendly, helpful staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Guided tour to the AS of Ek Balam
Guided tour to the AS of Ek Balam
Valladolid

Baltazar was an excellent guide.

Quality of Experience
Guides, Drivers and Staff
Transport
Jesus was amazing
A pink-ish day at Río Lagartos & Las Coloradas
A pink-ish day at Río Lagartos & Las Coloradas
Mexico

Our captain Luis (Baba) was amazing, took us further out than any of the other boats in order to find the flamingos, then went back to his house for an amazing lunch prepared by his wife Malchita.

Quality of Experience
Guides, Drivers and Staff
Transport
Snorkeling and Sightseeing with Turtles in Akumal
Snorkeling and Sightseeing with Turtles in Akumal
Mexico

It was really amazing to see the turtles. Unfortunately, the seaweed came in a couple days before we got there, so visibility and enjoyment were not as good as they could have been.

Quality of Experience
Guides, Drivers and Staff
Transport
Visit Chichén Itzá, Wonder of the Maya World
Visit Chichén Itzá, Wonder of the Maya World
Mexico

Amazing experience. Enjoyed the knowledge of our guide, Ricardo.

Quality of Experience
Guides, Drivers and Staff
Transport
Carlo was an amazing driver and guide. He taught us about the Mayan culture, including helping us learn some basic words.
Visit the archaeological site of Tulum
Visit the archaeological site of Tulum
Mexico

Beautiful. Our guide was acceptable. I think the 4th ruin was a little too much for us. Kids loved seeing some of the animals before we entered the park.

Quality of Experience
Guides, Drivers and Staff
This was the only activity where we had trouble meeting up with our guide. Our driver, Ivan, was very helpful and made calls to get us in the right place.
Transport
Cooking Cochinita Pib with locals at Yaxunáh
Cooking Cochinita Pib with locals at Yaxunáh
Mexico

The food that was cooked was amazing. The experience was brief but enjoyable. The kids enjoyed the "hands on" aspect.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Cenotes of Chemuyil
Cenotes of Chemuyil
Mexico

This was by far our family's favorite activity. We were picked up by one of the founding members, Ivan, of the Cenotes of Chemuyil restoration project. We enjoyed hearing about their effort at cleaning up and protecting their community and space of their childhood memories. The bike ride was easy and pleasant, getting to see some of the town along the way. The variety of the cenotes, from cave-like to open, was cool. The water refreshing, the guides friendly. The food at the end of the day was the cherry on top. I would highly recommend this tour.

Quality of Experience
Guides, Drivers and Staff
Transport
Visit to Lol Ha cenote in Yaxunah
Visit to Lol Ha cenote in Yaxunah
Mexico

This was our first cenote experience and we really enjoyed it. Fun to explore, cool off, experience something new.

Quality of Experience
Guides, Drivers and Staff
Transport
Explore Cobá!
Explore Cobá!
Mexico

Our guide, Sebastian, was friendly and very informative.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Hugo Romero
Photo taken by Wendy W
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Driver Ray and guide Francisco were superb, c...
Mexico | Mar 29 - Apr 4, 2026

S
Stephen H.
Boston, MA | Reviewed on Apr 11, 2026

Driver Ray and guide Francisco were superb, could not ask for better.

Local specialist: Hugo Romero

Real flavor of Mexico City
Mexico | Mar 9 - Mar 14, 2026

Michael
Michael G.
Manhattan, NY | Reviewed on Mar 30, 2026
We had a great time. The trip gave us a true flavor of the city, the neighborhoods, history and the food. Oh the food! Hugo put together a great itinerary including some things we would definitely not have considered if we had just planned it ourselves, like the Lucha Libre experience and the "tortilla crawl." Read more

We had a great time. The trip gave us a true flavor of the city, the neighborhoods, history and the food. Oh the food! Hugo put together a great itinerary including some things we would definitely not have considered if we had just planned it ourselves, like the Lucha Libre experience and the "tortilla crawl."

Hotel Review
Andaz Mexico City Condesa
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Discovering Teotihuacán by bike, a unique archaeological experience
Discovering Teotihuacán by bike, a unique archaeological experience
Mexico City
Quality of Experience
Food
Guides, Drivers and Staff
Transport
La Lucha Libre! An authentic México City Experience.
La Lucha Libre! An authentic México City Experience.
Mexico City
Quality of Experience
Guides, Drivers and Staff
Local specialist: Hugo Romero

Wonders of the Yucatan Peninsula
Mexico | Feb 21 - Feb 28, 2026

A
Ann H.
Seattle, WA | Reviewed on Mar 03, 2026
We had an absolutely fantastic experience working with Kimkim travel. I had never heard of this company, which made me rather hesitant. I was immediately put at ease by their direct communication and responsiveness from start to finish. Hugo Romero, our incredible travel agent, listened very carefully to our interests and responded quickly as our plans evolved. His accessibility via email and video call made the process tangible, reassuring and exciting. Ibis, our “travel companion”, was... Read more

We had an absolutely fantastic experience working with Kimkim travel. I had never heard of this company, which made me rather hesitant. I was immediately put at ease by their direct communication and responsiveness from start to finish. Hugo Romero, our incredible travel agent, listened very carefully to our interests and responded quickly as our plans evolved. His accessibility via email and video call made the process tangible, reassuring and exciting. Ibis, our “travel companion”, was truly amazing. Before our trip we had a wonderful phone call to iron out details of the itinerary. She made it clear that she was available to us for any questions or concerns. She was in contact with us every day, making sure that each transition was seamless and that our every concern was addressed. Our drivers and guides were all very professional, knowledgeable and reliable.

Hugo created an amazing experience that allowed us to appreciate the stunning beauty and rich culture of the Yucatan Peninsula. The specific experiences were all beyond our expectations. Our amazing tour of Rio Lagartos Biosphere Reserve was filled with incredible wildlife encounters and was followed by a delicious meal in the home of our captain. His wonderful family welcomed us with such kindness that it felt like an all-to-short home stay. Our guide at Chichén Itza was a lovely elderly Mayan gentleman who shared his deep passion and knowledge. Our time in the Mayan community of Yaxunah was phenomenal. It was a privilege to be in this beautiful setting, learning of the history and traditions surrounding the preparation of delicious Cochinita Pib. Meters away was the Lol Ha cenote, where we were the only ones swimming in this peaceful, magical place.

Our trip coincided with an unfortunate moment of unrest following the death of a cartel leader. While we never felt any personal risk, we decided to end our trip early as there were shelter-in-place orders along the Mayan Riviera, which was to be our next destination. Ibis and Hugo were both reassuring of our safety and understanding of our decision. They supported us completely as we revised our travel plans. Due to their great effort and the generosity of the tour operators, we were reimbursed for all our missed activities. While we were saddened to miss out on the experiences, it was beyond reassuring to feel that this travel company was looking out for our best interests and responsive to our every need. I can say with great confidence that we look forward to working with them in the future as we are eager to return to Mexico.

Local specialist: Hugo Romero

I would like to give a Big Thank You to Luz, ...
Mexico | Feb 17 - Feb 24, 2026

Harvey
Harvey B.
Santa Monica, CA | Reviewed on Mar 01, 2026

I would like to give a Big Thank You to Luz, our local contact. It was like she was right behind us all the time making sure we had a memorable and safe experience. We was very reachable and responsive. A great problem solver and a pleasure to work with.

All the drivers were prompt and most were friendly. Our driver guide for the trip to the butterflies was Pablo and we spent a wonderful 11 hours with him. All the other local guides were very knowledgeable and some had interesting backgrounds.

Local specialist: Hugo Romero
Hugo
Hugo Romero
Local specialist in México | Replied on Apr 16, 2026
Dear Harvey! Oh the chats we have planning this trip for you and your friends! It was a real pleasure working with you and coordinating all the details for your group; I know how important it is for every traveler to have their preferences thoughtfully considered, and I’m so glad it all came together into a great experience. I’m delighted to hear that Luz made such a positive impact throughout your journey, I’ll be sure to share your words with her. She’ll be thrilled to know she helped... Read more

Dear Harvey!

Oh the chats we have planning this trip for you and your friends!

It was a real pleasure working with you and coordinating all the details for your group; I know how important it is for every traveler to have their preferences thoughtfully considered, and I’m so glad it all came together into a great experience.

I’m delighted to hear that Luz made such a positive impact throughout your journey, I’ll be sure to share your words with her. She’ll be thrilled to know she helped make everything feel seamless and well taken care of. And it’s wonderful to hear about your day with Pablo as well, I mean 11 hours exploring together sounds like a truly special experience.

Thank you again for trusting us with your trip to Mexico City and San Miguel de Allende. It would be a pleasure to assist you and your friends again whenever your travels bring you back this way.

All the best.

Hugo.

The Yucatan made easy!
Mexico | Feb 23 - Feb 27, 2026

R
Raquel A.
Flagami, FL | Reviewed on Feb 28, 2026
Our trip was very well organized, with drivers and guides on time and completely knowledgeable. Our guides in Izamal, Chichen Itza and Meridad were outstanding! The drivers were excellent as well! The Hacienda Merida was a gem of a hotel, located in the heart of the Historic District. The rooms were very spacious and colonial style, with a delicious breakfast. El Meson del Marques in Valladolid was lacking. The location is excellent, but rooms are tiny, with no amenities at all! Not... Read more

Our trip was very well organized, with drivers and guides on time and completely knowledgeable. Our guides in Izamal, Chichen Itza and Meridad were outstanding! The drivers were excellent as well! The Hacienda Merida was a gem of a hotel, located in the heart of the Historic District. The rooms were very spacious and colonial style, with a delicious breakfast. El Meson del Marques in Valladolid was lacking. The location is excellent, but rooms are tiny, with no amenities at all! Not even a bathroom hook! Kind of disappointing, although their restaurant is outstanding! Much, much better than the two recommendations we got for Museo de la Gastronomica in Merida and El Atrio del Mayab in Valladolid. Our excursion to Rio Largartos was special, as was Ek Balam! A special shout-out to Luz Ma, who helped me greatly all during the trip, with questions and concerns I had. She went out of her way to be in touch with me immediately and make everything right. I would definitely recommend Kimkim for anyone looking to go to Mexico. Thank you for all of your help in making my trip so special.

Hotel Reviews
El Mesón del Marqués
Valladolid

This hotel gets three stars because of its location. The hotel is nice looking, with lots of trees and plants all around, but the rooms are sorely lacking in everything! Uncomfortable beds and pillows, no hooks in the bathroom, tiny rooms, etc. I requested and paid for a "balcony" room, and got a "Juliet" balcony room. No room for a chair to sit! Was disappointed. The restaurant is outstanding and wished I had eaten there for dinner, instead of the recommendation we got.

Authenticity & Character
Lots of things!
Location
Heart of the city.
Staff
The front desk reception was lacking in knowledge and not helpful.
Cleanliness & Comfort
Bad beds/pillows.
Hacienda Merida
Mérida

Beautiful, colonial style mansion, in the heart of the Historic District. The rooms were spacious and comfortable, the staff friendly and accommodating and the breakfast was fresh and delicious! Would definitely stay here again!

Authenticity & Character
Character, beauty, details.
Location
The best location in the heart of the Historic District.
Staff
Friendly and accommodating.
Cleanliness & Comfort
Beds were very comfortable, bathroom was large and stocked, all perfect.
Activity Reviews
Ek Balam Archaeological Site & swim in a cenote
Ek Balam Archaeological Site & swim in a cenote
Mexico

Mayan ruin in the jungle! Again, try to get here as early as possible, as it gets very hot in there! Climbed and walked around and then to the cenote and lunch, which is on the same premises. Lunch was EXCELLENT and the cenote is huge and beautiful!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Visit Chichén Itzá, Wonder of the Maya World
Visit Chichén Itzá, Wonder of the Maya World
Mexico

What can you say about this?! Outstanding! Be there at 8am when the gates open. It takes about 2 1/2 hours to really see the place, which is bigger than you think. All kinds of vendors waiting to get in at 8am as well. Lots of bathroom facilities around too. EXCELLENT guide here! We really had a great time here. The total Mayan experience.

Quality of Experience
Guides, Drivers and Staff
Transport
A pink-ish day at Río Lagartos & Las Coloradas
A pink-ish day at Río Lagartos & Las Coloradas
Mexico

It takes a while to get there, 2 1/2 hours, but worth it! You take a small boat far into the bay to see all kinds of birds, crocodiles, etc. Had lunch in the Captains house, locally done. Interesting.

Quality of Experience
Guides, Drivers and Staff
Transport
Explore Yellow Izamal: the City of Hills
Explore Yellow Izamal: the City of Hills
Mexico

A very cool experience, small town, great guide, nice ruin you can climb for a view. Definitely worthwhile!

Quality of Experience
Guides, Drivers and Staff
Transport
City Tour of Merida: The White City
City Tour of Merida: The White City
Mérida

Excellent tour guide with tons of knowledge and information! Showed us the biggest local market, explained everything we were looking at, walked up to monuments, museums, etc. Highly recommend!

Quality of Experience
Guides, Drivers and Staff
Transport
Dining recommendations in Mérida
Mérida

Unfortunately, we did not like the two dining recommendations we were given: Museo del Gastronomica and El Atrio del Mayab. Very mediocre food. Do not understand why so many people are there.

Quality of Experience
All activities and drivers were where they were supposed to be.
Guides, Drivers and Staff
All very knowledgeable, spoke very good English, friendly and helpful.
Transport
Clean, friendly, knowledgeable, on time.
Local specialist: Hugo Romero
Hugo
Hugo Romero
Local specialist in México | Replied on Apr 16, 2026
Hola Raquel! Thank you so much for your detailed and thoughtful review. It means a lot! It was such a pleasure working with you to shape this trip together, and I’m so glad we were able to fine-tune everything until it felt just right for you and your family. I’m delighted to hear that the logistics ran smoothly and that your guides and drivers made such a great impression. I’ll be sure to pass along your kind words, especially to Luz Ma, who will be so happy to know she made a difference... Read more

Hola Raquel!

Thank you so much for your detailed and thoughtful review. It means a lot!

It was such a pleasure working with you to shape this trip together, and I’m so glad we were able to fine-tune everything until it felt just right for you and your family.

I’m delighted to hear that the logistics ran smoothly and that your guides and drivers made such a great impression. I’ll be sure to pass along your kind words, especially to Luz Ma, who will be so happy to know she made a difference throughout your journey.

It’s also wonderful to know you enjoyed special places like Río Lagartos and Ek Balam, and that Hacienda Mérida stood out as a highlight. At the same time, I really appreciate you sharing your honest feedback about Valladolid and the restaurant recommendations, this kind of insight is incredibly valuable and helps us keep improving the experience we offer.

Thank you again for trusting us with such a meaningful trip with your family.

The best for you all.

Hugo.

Perfect pace through Mexico
Mexico | Feb 14 - Feb 26, 2026

Lynda
Lynda L.
Minneapolis, MN | Reviewed on Feb 27, 2026
Our entire trip was wonderful and went smoothly. Our contact Luz Ma was attentive and checked in daily. Our excursions were perfectly curated and a special shout out to our driver Victor when we were in Merida. Our accommodations were exceptional. Read more

Our entire trip was wonderful and went smoothly. Our contact Luz Ma was attentive and checked in daily. Our excursions were perfectly curated and a special shout out to our driver Victor when we were in Merida. Our accommodations were exceptional.

Hotel Reviews
Hotel Can Cocal eco boutique
El Cuyo

Felt like being with family

Authenticity & Character
So small and eco friendly
Location
At then end of town and short walk to the beach
Staff
Every single person provided great service, Aretzia (maybe spelling wrong) was the perfect initial contact person. She was very helpful with letting us know about the hotel etc… she is so kind and thoughtful. LUIS! Well he made our day everyday. His enthusiasm and joy was contagious. Jose was always interested in talking to us and made us feel like friends. All the staff are exceptional.
Cleanliness & Comfort
Very comfortable bed
Hotel Posada San Juan
Valladolid

This was like coming home every day

Authenticity & Character
Gorgeous rooms and sitting area for breakfast
Location
Not far from the plaza
Staff
Kind and attentive
Cleanliness & Comfort
Loved the sitting area outside the room. Bed comfortable. Quiet
Hacienda Merida
Mérida

Spacious rooms, attentive staff and great location. Wonderful breakfast. Shout out to Armond

Authenticity & Character
High ceilings- “seperate houses” with dedicated pools
Location
East to get to the plaza and trendy 43-47 street
Staff
Always kind and attentive
Cleanliness & Comfort
Overall nice
Activity Reviews
Beach days in El Cuyo
Beach days in El Cuyo
El Cuyo

Just what we hoped for

Welcome to El Cuyo
Welcome to El Cuyo
El Cuyo

El Cuyo is a gem

Quality of Experience
Guides, Drivers and Staff
Transport
The taxi was in poor shape- ripped seats and dirty.
Cooking Cochinita Pib with locals at Yaxunáh
Cooking Cochinita Pib with locals at Yaxunáh
Mexico

Def a highlight of the trip. The education and then able to help with the meal was special.

Food
Cochinita pibil!
Visit to Lol Ha cenote in Yaxunah
Visit to Lol Ha cenote in Yaxunah
Mexico

Not crowded cenote… what a treat!

Quality of Experience
Our guide was so thorough and educational
Guides, Drivers and Staff
Guide was wonderfil
Transport
Uxmal, a city with Puuc style
Uxmal, a city with Puuc style
Mexico

Our guide was so knowledgeable and interesting.

Quality of Experience
Perfect amount of time
Guides, Drivers and Staff
Again…Victor
Transport
Street Food Tour in Merida
Street Food Tour in Merida
Mexico

Laura was the perfect guide. She thoughtfully picked out great places to eat. Her interactions were genuine.

Quality of Experience
Aww
Guides, Drivers and Staff
Víctor from Ricalde was outstanding
Transport
On time and Comfortanle
Local specialist: Hugo Romero
Hugo
Hugo Romero
Local specialist in México | Replied on Apr 16, 2026

Hola Lynda!

Thank you so much for your kind words. It truly means a lot to us! It was such a pleasure helping you plan this trip, and I’m so happy to hear everything went smoothly and that you enjoyed each moment along the way.

I’ll be sure to pass along your lovely comments to Luz Ma and Victor, they’ll be thrilled to hear this special shout out!

We’d love to welcome you back to México anytime for another adventure. Until then, wishing you many more wonderful travels ahead.

All the best,

Hugo.

A great experience in Mexico .
Mexico | Feb 7 - Feb 18, 2026

L
Liz M.
United Kingdom | Reviewed on Feb 19, 2026
Hugo was very helpful especially cancelling and refunding the bioluminescence trip which would have been a waste of money due to prevailing conditions. Eduardo arranged all our transfers efficiently and was helpful too. Read more

Hugo was very helpful especially cancelling and refunding the bioluminescence trip which would have been a waste of money due to prevailing conditions. Eduardo arranged all our transfers efficiently and was helpful too.

Hotel Reviews
Hotel Santa Fe
Puerto Escondido
Authenticity & Character
Location
Quiet end of town
Staff
Cleanliness & Comfort
But interiors are tired and could do with upgrading
Majagua
Oaxaca

Excellent location , clean and comfortable accommodation , especially the beds. Helpful staff. Disappointing breakfast.

Authenticity & Character
Very modern and clean. Nice terrace for drinks and breakfast
Location
Quiet end of town but still within walking distance of Santa Domingo
Staff
Cleanliness & Comfort
Activity Reviews
Hasta Luego Mexico!
Hasta Luego Mexico!
Mexico
Puerto Escondido at your own pace
Puerto Escondido at your own pace
Puerto Escondido
Free Afternoon in Puerto Escondido
Free Afternoon in Puerto Escondido
Puerto Escondido
Casa Wabi
Casa Wabi
Puerto Escondido
Guides, Drivers and Staff
Transport
Oscar was excellent
Welcome to Puerto Escondido
Welcome to Puerto Escondido
Puerto Escondido
Quality of Experience
Explore the history and crafts of Oaxaca through Monte Alban, Arrazola, Cuilapam and Coyotepec.
Explore the history and crafts of Oaxaca through Monte Alban, Arrazola, Cuilapam and Coyotepec.
Oaxaca
Quality of Experience
Guides, Drivers and Staff
Transport
Free Time in Oaxaca
Free Time in Oaxaca
Oaxaca
Oaxaca's Hidden Gems: Discover Mitla, Hierve el Agua, Teotitlán & Mezcal!
Oaxaca's Hidden Gems: Discover Mitla, Hierve el Agua, Teotitlán & Mezcal!
Oaxaca

Mixed. We were left to visit the waterfall without our guide as rules precluded him from taking us round.

Quality of Experience
Guides, Drivers and Staff
Transport
Walk through Oaxaca's colourful streets
Walk through Oaxaca's colourful streets
Oaxaca
Quality of Experience
Guides, Drivers and Staff
Transport
NA
Local specialist: Hugo Romero
Hugo
Hugo Romero
Local specialist in México | Replied on Feb 27, 2026
Dear Liz and Alex, Thank you so much for your lovely review. It was truly a pleasure having you with us in Oaxaca and Puerto Escondido. While we were all hoping for perfect conditions, transparency always comes first — and we’re glad we could cancel the bioluminescence experience in time and process the refund smoothly. Experiences in nature are magical, but only when conditions are right. I’ll be sure to share your kind words with Eduardo. And we hope Alex’s birthday surprise made the... Read more

Dear Liz and Alex,

Thank you so much for your lovely review. It was truly a pleasure having you with us in Oaxaca and Puerto Escondido.

While we were all hoping for perfect conditions, transparency always comes first — and we’re glad we could cancel the bioluminescence experience in time and process the refund smoothly. Experiences in nature are magical, but only when conditions are right.

I’ll be sure to share your kind words with Eduardo. And we hope Alex’s birthday surprise made the celebration even sweeter.

We’d love to welcome you back to Mexico anytime — there’s always more to discover.

Hugo and the Rutopia Team.

Hugo did an amazing job! In general, every p...
Mexico | Dec 28 - Jan 4, 2026

F
Franz H.
Denver, CO | Reviewed on Jan 18, 2026
Hugo did an amazing job! In general, every pick up and drop off and guide did a great job. The trip met all of our goals and expectations and I would recommend using Hugo to anyone who wants to travel to the Yucatan! Read more

Hugo did an amazing job! In general, every pick up and drop off and guide did a great job. The trip met all of our goals and expectations and I would recommend using Hugo to anyone who wants to travel to the Yucatan!

Hotel Review
Hotel Chichen Itza
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Hugo Romero
Hugo
Hugo Romero
Local specialist in México | Replied on Jan 28, 2026
Dear Franz! Thank you so much for your kind words — I truly appreciate you taking the time to share them. I’m really glad to hear that the trip delivered exactly what you were hoping for and that everything from the guides to the transfers went smoothly. Knowing that you, your family and your friends, felt well taken care of throughout the journey means a great deal to us. It was genuinely a pleasure working with you and helping bring this trip together. Thank you for your trust, and for... Read more

Dear Franz!

Thank you so much for your kind words — I truly appreciate you taking the time to share them.

I’m really glad to hear that the trip delivered exactly what you were hoping for and that everything from the guides to the transfers went smoothly. Knowing that you, your family and your friends, felt well taken care of throughout the journey means a great deal to us.

It was genuinely a pleasure working with you and helping bring this trip together. Thank you for your trust, and for the recommendation!

I hope the memories from the Yucatán stay with you for a long time, and I’d be more than happy to help whenever your travels bring you back to Mexico.

Hugo.

We loved our trip to Mexico! Thank you Kim Kim team...
Mexico | Dec 20 - Jan 2, 2026

J
Jennifer J.
Canada | Reviewed on Jan 09, 2026
We loved our trip to Mexico! We booked through Kim Kim on a friend's referral, and the Kim Kim team was patient, knowledgeable, and exceptionally helpful as we navigated the process of building our customized trip plan. We went through a variety of options through the design of our trip, and Hugo and the team were extremely helpful - finding options, presenting them and waiting as we reviewed everything, giving us time to make decisions, ask questions, and then modifying as we needed to. They... Read more

We loved our trip to Mexico! We booked through Kim Kim on a friend's referral, and the Kim Kim team was patient, knowledgeable, and exceptionally helpful as we navigated the process of building our customized trip plan. We went through a variety of options through the design of our trip, and Hugo and the team were extremely helpful - finding options, presenting them and waiting as we reviewed everything, giving us time to make decisions, ask questions, and then modifying as we needed to. They have a ground team support that connected with us a month before our trip date, who were kind, approachable, knowledgeable, and extremely responsive. This made us feel confident and supported from day one through the post-trip period. This team understands how to value their customers. We will definitely use them again, and we look forward to it.

Hotel Reviews
Mia Bacalar
Quintana Roo

This was an amazing experience. The staff were helpful, charming, and trained for hospitality. You will have a great time if you love quietness and beautiful scenery, and the spa services are great, too. We would stay here again.

Authenticity & Character
They know how to service the customer. They have a high standard that they value.
Location
It's a beautiful location by the lagoon. It's quiet and a lovely space.
Staff
Well-trained and respectful.
Cleanliness & Comfort
They take pride in the space.
Siwa Tulum
Tulum

This was a challenging experience. The property was beautiful, but we had numerous problems with the hot water, air conditioning, and our room safe. We had to have a workman in every day to fiddle with the water and open our safe (when needed). Hot water would last maybe 2 minutes... We learned that several of the hotel's units had the same problem. The water heaters needed replacing. The workman even admitted this. In the first round of the trip, they moved us after 2 days. The new room had water problems as well, but the safe worked. It was better, but we learned we would be coming back to this other room for the last part of our vacation in Tulum. The hotel was booked up, and they had no options for us. They assured us they would fix the problems in the room, and they did not. We spent the last of our days in Mexico with this daily inconvience and they refused to help. We also noticed several units were empty around us. They wouldn't offer us any compensation and told our travel team at Kim Kim that they had when they hadn't. To lie like that is unsettling. Kim Kim Travel was nice enough to compensate us because they have character. The point of this review is to warn travellers about this place and its lack of empathy. There are so many great places in Tulum. Skip this one.

Authenticity & Character
They do not look out for the guests, yet they say they do.
Location
Staff
The staff were forced to work in OT mode because of all the room problems.
Cleanliness & Comfort
Local specialist: Hugo Romero
Hugo
Hugo Romero
Local specialist in México | Replied on Feb 27, 2026
Dear Jennifer and Courtney, Thank you so much for your thoughtful and generous words. It truly means the world to us. Designing your journey through Tulum and Bacalar over the holidays was such a pleasure. We know how important it is to get every detail just right, especially when balancing iconic destinations with more off-the-beaten-path moment, and we’re so glad we could shape the experience in a way that felt personal to you. I’ll be sure to share your kind comments with Eduardo as... Read more

Dear Jennifer and Courtney,

Thank you so much for your thoughtful and generous words. It truly means the world to us.

Designing your journey through Tulum and Bacalar over the holidays was such a pleasure. We know how important it is to get every detail just right, especially when balancing iconic destinations with more off-the-beaten-path moment, and we’re so glad we could shape the experience in a way that felt personal to you.

I’ll be sure to share your kind comments with Eduardo as well. Our goal is always to make our travelers feel supported before, during, and after their trip, so knowing you felt confident and cared for throughout is the best feedback we could receive.

Mexico has so many layers still waiting to be explored, and whenever you’re ready for the next adventure, we’ll be here to design it with you.

Hugo & the Rutopia Team.