Rutopía

The hotel in Valladolid was absolutely wonderful and one of the highlights of our trip. It had such an authentic, elegant, and classy design — the kind of place you know you will remember forever. The hotel consists of two beautiful, completely different buildings, and the staff kindly showed us both and offered us the choice of which room we preferred. This made the experience even more special. The staff were extremely friendly and spoke very good English. The food was also excellent. Everything about the stay felt warm, authentic, and special. For us, the hotel itself was almost a sightseeing experience — not just a place to stay, but a place to discover and enjoy. It was truly a pleasure to stay there.

It is a very well organized touristic site - clean, not crowded, with shadows, no vendors and sellers of souvenirs. Great!!!

Great location! This was very close to the Merida town square and we got to see some local cultural events due to our favorable location. The room was very comfortable. They even had a cat in the lobby which we loved.

Great hotel! Right in the town square and next to all the major attractions and activities. Breakfast was amazing.

Very nice tour. Miranda gave us a great tour visiting the local church and we then saw the pyramids there. She gave us a lot of great information about the history and culture which we appreciated. Excellent tour.

We really enjoyed the cenote. The water temperature was perfect and seeing this as a natural formation was amazing! The cenote is very deep so we both swam with life jackets (highly recommend). They offered a zip line also. This was a very enjoyable experience in nature.

Overall good tour. We did about 8 stops and ate different local Yucatan foods.

This was one of our favorite stops. We met with William who lives in the village with about 700 others and we had a delightful tour. We entered the homes of the local people there which we appreciated. Our first stop was making tortillas which was fun. Our second stop was trying to learn how to weave a hammock. It was such fun to learn that and our hosts were so kind. Our final stop was making chocolate which was also outstanding. Along the way we got to see how everyone lives, where the kids go to school etc. This is one of the hidden gems of this tour. The Mayans are beautiful and kind people and we were honored to be guests in their village.

We had a wonderful time at Rio Lagartos. Henry met us at the boat pier and we had our own boat into the reserve. We saw flamingos in their natural habitat which was truly exceptional. We saw crocodiles, eagles and many other varieties of birds. It is a truly special place right next to the ocean and yet protected with a natural barrier. We also had an opportunity to swim there using the Mayan clay which was great. Overall, excellent visit! We also had a nice lunch at the local restaurant.

Very nice tour. Carlos gave us a nice history of the city and the major events that took place there. It was nice walking through all the streets and we enjoyed the honey tasting.

This was a fantastic experience. Julian was our tour guide and he was so knowledgeable about the Mayan history and gave us the full cultural experience which is what we wanted. He made sure that we got great photos which we appreciated. The tour was very well paced and we had just the right amount of time to fully enjoy Chichen Itza.

Nice educational tour of the city.

Our guide was excellent. We got a great overview of Ek Balam and the opportunity to climb the main pyramid. It was great to hear about all the Mayan stories and walk through this amazing place.

Everyone was very happy and helpful. Will definitely be staying at the ana y josē hotel again!

Didn't go

It was clean, beautiful, and had wonderful food and service.

We were told by the travel agent that the trip was 2 hours. In fact, we found out that it was actually a 3.5 hour drive. Our drive got lost and didn't speak english. We were able to speak with the manager via phone and the local travel agent vs. What's App and ask to be taken home intead of continuing on with the tour. I've requested the travel agent give us a full refund on our excursions. At first the said it wouldn't be possible because we canceled the day of. I argued that we would never have booked the trip if they told us it was going to be 3.5 hours to the excursion instead of 2. She said they are working on getting us a refund. Sadly, we wasted an 7 hours of our trip driving in a van. We were very upset.

Friendly crew and fun adventure

We had a great spacious two bedroom and two bathroom room with views of the pool and beach. It was a little strange to have a kitchenette but nothing in there to use except drinks in fridge and coffee. We couldn't even find a bottle opener to open the beer. The staff were all super friendly and we enjoyed being able to use the resort facilities but also walk into town to explore. The staff worked hard to clean the beach of the seaweed each day and their efforts are to be commended!

The room had bugs (mosquitos at night, and found several dead bees on the floor), the bathroom was in need of a refresh and had a sewerage smell, and overall the room was a tight space for a family of 5. The included breakfast only started at 7:30 and wasn't actually part of the hotel, the options were extremely limited - with the restaurant wanting to charge more for coffee with milk (only black coffee was "included"). We only went there once for the 3 nights we stayed and made alternate arrangements on the other days. The pool looked quite green & cloudy, and not safe to swim in, it often had trash floating on top.

The hotels location was apparently right on a red-light district street, and the family room we were in had no natural light. The in-room spa was cool though - the kids enjoyed that. The breakfast was average.

This was a really delightful tour - we saw turtles, a stingray, an octopus and several fish.

The guide was fantastic and really helped make the tour of Teotihuacan interesting for the kids - they even got to try doing some art with local flowers/plants that created the color. They also bought crickets for the kids to try and took us to some local spots to see the crafts and sample the food.

Thankfully we managed to find a bike that our youngest could dink on the back of as most of the bikes were too big for her to ride. We visited four cenotes in all and the guide was terrific and everything felt quite relaxed. This was a semi-private tour as there was another group that joined us. It was also great that they offered for us to buy a simple lunch afterwards too as that helped fuel us for our next activity.

We had been given a list of restaurants to try in the town and on one afternoon we decided to check out the town and take advantage of one of those recommendations. It was terrific - right on the water and food was delicious.

The kids were able to help make the tortillas and really enjoyed doing this and then eating what they had made. Seeing how it was cooked was also great. We were so happy that we were able to do the lunch in the community first prior to visiting the cenote as otherwise it would have made for a much longer/harder day with the kids.

Our guide was very thoughtful and clear with their explanations. It worked well as it was hot for our family touring this site but we covered a lot of ground in the hour. It was useful to hear the explanations.

This was really fun. Isaac was fantastic and very knowledgeable.

Uxmal is a wonderful site but unfortunately the guide we had for that was not a great fit for our family. They didn't engage the kids as well as other guides during our time in Mexico. Thankfully when we went to the chocolate museum they switched up to an english speaking guide rather than Spanish which is what had previously been arranged. The kids were more engaged here and enjoyed seeing the different huts with information about the cacao beans, the mayan experience and also the animals.

So many great restaurants were recommended for us to try in our free time - we selected a couple and they did not disappoint.

Unfortunately our free day was on a Monday so many of the museums we had hoped to visit were closed. The team put together a great alternative self guided itinerary and we thoroughly enjoyed walking through the town and going up the tower and savoring the food at one of the restaurants that was recommended.