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Totonal Viajes

Totonal Viajes is the first inbound responsible travel tour operator in Mexico. We create tailor-made travel experience that allow visitors from all over the world to discover the hidden gems of our country, and have a wonderful vacation delving into the local heritage and living cultures.

We work directly with community-based tourism projects, that protect our cultural and natural biodiversity. We provide them with market access through our travel itineraries, creating a truly sustainable supply chain in the most visited country of Latin America.

Totonal Viajes is part of the following groups: Mexico Travel Agents

Featured trips & expertise

Street vendor selling delicious antojitos
Southern Mexico Foodie Tour: Mexico City, Puebla & Oaxaca - 10 Days

Discover authentic Mexican cuisine from exotic markets and fine restaurants to street food vendors and indigenous farms. This culinary itinerary is designed for the traveler passionate about learning the history and culture of Mexcian gastronomy. You will try traditional dishes from different regions of Mexico and participate in cooking workshops all the while exploring the cultural highlights of Mexico City, Puebla, and Oaxaca.

The Church of San Servacio in the city of Valladolid
Mexico City & Riviera Maya - 10 Days

This off-the-beaten-track adventure kicks off in Mexico City where you'll learn the area's pre-Colombian history and visit mysterious temples built by the Aztecs and Mayans. From here, fly to the Riviera Maya to ramble in the colonial streets of Valladolid and Mérida, dine on fresh cuisine, and chill out on the Caribbean Sea. Expect private guides and transportation throughout (except for your free day in Tulum).

A colorful street in San Miguel de Allende
Mexico's Ultimate Culture Tour - 14 Days

This exciting Mexican road trip covers a whopping number of UNESCO World Heritage Sites—perfect for culture enthusiasts. Starting in Mexico City, you'll visit historic colonial towns, architectural sites, nature parks, and gorgeous interiors while making your way to both coasts with free time each evening to explore markets, restaurants, and art galleries on your own. This two-week itinerary is best suited for those who like to be on the move (a private driver and transfers are included).

Ancient Maya ruins of Ek'Balam
Highlights of Southern Mexico: Chiapas & Yucatán - 12 Days

This family-friendly itinerary of southern Mexico combines cultural activities with plenty of natural exploration. The first half of your trip will see you exploring Chiapas' Sumidero Canyon, el Chiflón and Misol-Ha waterfalls, and the impressive ruins of Palenque. From there, you will head to colonial-era Campeche where you will pick up your rental car and tour the Yucatán: from modern Mayan communities to ancient ruins, from refreshing cenotes to the white sands of Holbox Island.

The Grijalva River and the imposing Sumidero Canyon
Highlights of Chiapas - 6 Days

On this quick itinerary of Chiapas, you'll explore the highlights in and around San Cristóbal de las Casas, featuring striking natural landscapes and culturally significant indigenous communities. Discover the imposing Sumidero Canyon, trek to azure-colored waterfalls, and tour the many lakes of Montebello Lakes National Park. You'll also roam vibrant markets, try traditional food, and visit historic colonial town centers.

View over Guadalajara's Plaza de Armas and Cathedral
Discover Guadalajara - 8 days

This week-long cultural adventure covers the highlights of Western Mexico's vibrant Guadalajara and nearby popular attractions. Wander the state capital, the birthplace of mariachi music, and visit impressive historic sites, eat delicious local food, and enjoy the exciting nightlife. Break up the urban exploration with day trips to nearby ancient ruins, a tequila distillery, quaint lakeside communities, and secluded waterfalls.

Recent Trip Reviews for Totonal Viajes

The Mexican Eco company, Totonal, that Kim K... · Mexico - Jan 8 - Jan 17, 2020

Traveler: Catherine T. - Local specialist: Sibila Andrade

The Mexican Eco company, Totonal, that Kim Kim uses in México is excellent. As a solo female traveller, I was very pleased with the custom itinerary planned for me by Sibila. All of my requests were fulfilled, from urban tours and decent, clean hotels in CDMX to horseback riding, hikes and cooking lessons in beautiful Guanajuato. All drivers and guides were professional , knowledgable and arrived on time. I was very reassured by Melina from Totonal, a warm and and very diligent... read more

The Mexican Eco company, Totonal, that Kim Kim uses in México is excellent. As a solo female traveller, I was very pleased with the custom itinerary planned for me by Sibila. All of my requests were fulfilled, from urban tours and decent, clean hotels in CDMX to horseback riding, hikes and cooking lessons in beautiful Guanajuato. All drivers and guides were professional , knowledgable and arrived on time. I was very reassured by Melina from Totonal, a warm and and very diligent person who checked in with me every step of the way both before my trip and during my days in Colonial Mexico. I heartily recommend this company as a reliable source for trip planning in Mexico.

Richard

Super easy way to plan a great trip · Mexico - Dec 21 - Jan 2, 2020

Traveler: Richard G. - Local specialist: Jorge Reyna

Jorge and Melina did a great job and I was very happy with my trip. On very short notice during the high season, Jorge put together a perfect itinerary. I hate to plan and Jorge took all the work out of it. He put together a good balance of the big, can’t miss sites and activities that were a little more off the beaten track. Jorge helpfully worked with me to adjust the itinerary to meet my interests, and in hindsight, I only wish I had gotten more involved. Every tour they arranged was fun... read more

Jorge and Melina did a great job and I was very happy with my trip. On very short notice during the high season, Jorge put together a perfect itinerary. I hate to plan and Jorge took all the work out of it. He put together a good balance of the big, can’t miss sites and activities that were a little more off the beaten track. Jorge helpfully worked with me to adjust the itinerary to meet my interests, and in hindsight, I only wish I had gotten more involved. Every tour they arranged was fun and worthwhile with knowledgeable and professional guides and comfortable transportation. During my travels, Melina kept close tabs on me to make sure things were going smoothly. The few times I sent her a message, she quickly responded and she would check in on me every couple days when I hadn’t been in touch.

Jorge Reyna profile photo
Jorge Reyna, local specialist, responded to this review:

Hola Rick!!!

Thank you so much for your review! I'm glad we were able to give you a great trip and get it organized in a short time frame! It was great to have you in Mexico and I hope you will come back soon!!

Happy Travels,

Jorge & Totonal Team

Sue

Mayan Site Tour in Yucatan Penninsula · Mexico - Dec 26 - Jan 3, 2020

Traveler: Sue G. - Local specialist: Jorge Reyna

Totonal Viajes (KimKim's Mexican partner for this tour) did an outstanding job with the arrangement and execution of a 9 day tour of Mayan sites in the Yucatan peninsula. We provided Totonal with the general parameters of the trip we wanted and they suggested an itinerary. After our approval, they set up the hotels, transportation within Mexico, and site tours. The hotels were good quality, and all of the drivers and tour guides showed up on time. We were very impressed with the quality of... read more

Totonal Viajes (KimKim's Mexican partner for this tour) did an outstanding job with the arrangement and execution of a 9 day tour of Mayan sites in the Yucatan peninsula. We provided Totonal with the general parameters of the trip we wanted and they suggested an itinerary. After our approval, they set up the hotels, transportation within Mexico, and site tours. The hotels were good quality, and all of the drivers and tour guides showed up on time. We were very impressed with the quality of the tour guides and learned a lot on the trip. Jorge handled setting up the itinerary, and Melina handled the execution of the trip and was readily available via WhatsApp throughout the trip for any questions or issues. Melina was particularly helpful in changing our transportation arrangements to the airport at the last minute per our request. I would recommend KimKim/Totonal Viajes and would use them again for future trips.

Jorge Reyna profile photo
Jorge Reyna, local specialist, responded to this review:

Hola Sue,
Thank you so much for your nice words, I’m so glad to hear that you enjoyed your time in Mexico, and even more glad to hear such wonderful things about your driver and guides. We like to think we have the best around, so it’s always nice to hear when our travelers agree with us.  I will be more than happy to work again with you for a future trip to our beautiful country!
Happy Travels,
Jorge & Totonal Team

Our Greece experience was amazing. · Mexico - Dec 29 - Jan 3, 2020

Traveler: Kevin B. - Local specialist: Sibila Andrade

Our Greece experience was amazing. Our Mexico experience with KimKim was disappointing at best!

We paid $10k for our second KimKim tour. Greece as stated early was amazing. Mexico was an embarrassment for KimKim and a bad experience for our family.

The agent planned a terrible hotel for a family. We were subjected to two full days and nights (6 am) of night club music blasting our room. We were Blamed for shortcomings by transport company and the agent planned nice experiences at the furthest points from our hotel.

Sibila Andrade profile photo
Sibila Andrade, local specialist, responded to this review:

Hello Kevin,

Thank you for taking some time for this feedback. As we mentioned before, we are very, very sorry for the experience you and your family had in this trip. We were not advised that these parties were taking place, otherwise, we would take it in consideration. The natural places you visited (like the cenotes and the underground river system) were chosen due to their natural beauty and many other advantages -such as not having crowds- and the distances -just one hour drive- worth... read more

Hello Kevin,

Thank you for taking some time for this feedback. As we mentioned before, we are very, very sorry for the experience you and your family had in this trip. We were not advised that these parties were taking place, otherwise, we would take it in consideration. The natural places you visited (like the cenotes and the underground river system) were chosen due to their natural beauty and many other advantages -such as not having crowds- and the distances -just one hour drive- worth this part.

As we explained to you when you were in Tulum, we always do our best and check every detail for our clients, but in high season is hard to find a place without too many people. We really did everything in our hands to make you feel confortable.

Once again, we are sorry for the inconveniences; therefor, we are working in the process of giving you a compensation and we hope you’ll have more trips to Mexico in the future.

Mexico City, Morelia and Monarchs! · Mexico - Dec 4 - Dec 14, 2019

Traveler: Suzanne N. - Local specialist: Sibila Andrade

Both Sibila and Melina with Totonal were very helpful in putting together an excellent trip based on our interests. Aldo Flores picked us promptly at the airport, making the transition to the hotel very easy! Our tour of three interesting architectural sites in Mexico City one day with Pablo Yuichi gave us an opportunity to see various parts of the city, and eat a delicious lunch in the market of Coyoacan. Pablo is a wealth of information on many topics, and an excellent driver in heavy,... read more

Both Sibila and Melina with Totonal were very helpful in putting together an excellent trip based on our interests. Aldo Flores picked us promptly at the airport, making the transition to the hotel very easy! Our tour of three interesting architectural sites in Mexico City one day with Pablo Yuichi gave us an opportunity to see various parts of the city, and eat a delicious lunch in the market of Coyoacan. Pablo is a wealth of information on many topics, and an excellent driver in heavy, big city traffic. On another day in Mexico City, our food tour included a delicious chef prepared lunch in a private home in the Condesa neighborhood and a visit to the gourmet market in the Roma neighborhood. The hospitality of the chef, Rodrigo Llanes, made for a very fun, unique experience. Leaving Mexico City, our transportation to the bus station was provided by Josue, who made sure we arrived in plenty of time to board our bus to Morelia. Our driver in Morelia, Jesus Lopez, was so friendly and resourceful. He smoothed out several small issues for us and made our car trip to see the incredible Monarch migration in the Santuario de la Sierra Chincua very comfortable. After several days of Spanish classes in Morelia, he was more than willing to let us practice with him!

It was such a fun trip and such a pleasure to meet some of the people who made it possible!
Suzanne Napier

Sibila Andrade profile photo
Sibila Andrade, local specialist, responded to this review:

Hola estimados Suzanne, Flo and Tom!

We are very happy that we have had the chance to make your experience in Mexico joyful, all the team wishes you the best and we hope to see you soon for a new adventure in our loved country.

We wish you a Merry Christmas and a lovely night today.

Ha sido un placer poder servirles, un abrazo calido y los mejores deseos!

Warm regards,
Sibila and Totonal Team

See beautiful architecture and Mayan culture · Mexico - Sep 17 - Sep 25, 2019

Traveler: Elizabeth K. - Local specialist: Jorge Reyna

The team is very responsive and really listen to your requirement and tried to accommodate your demand . The response time is quick . When arrived in Mexico , the responsible person kept close contact to ensure things are on the correct track . The itinerary planned just fit our requirement .
It had included both the colorful culture and history of the country . Even with a last minute request to book a restaurant , the agent is willing and try her best to arrange for us ,

Jorge Reyna profile photo
Jorge Reyna, local specialist, responded to this review:

Dear Elizabeth
Thank you for your comments! We are glad that you had a great time with all our guides, and that you could discover the beautify of Mexico with them. It was our pleasure helping you with the design of this wonderful itinerary, and we totally believe that having a person taking care of you during your trip makes the difference! Thank you for trusting us for this trip and you are welcome back at any time!
Happy travels,
Jorge & Totonal Viajes Team

Mexico2019 Rev1 · Mexico - Jul 20 - Aug 6, 2019

Traveler: Alan S. - Local specialist: Sibila Andrade

Our family of four just completed an extraordinary 16-day trip through Mexico, which included stops in Mexico City, San Miguel de Allende, Guanajuato, Tulum, Valladolid, and Holbox Island. This was a truly unforgettable trip. KimKim connected us with Mexico experts, Sibila and Jorge, from Totonal Viajes and they took care of all the details; planning our itinerary, transportation, and activities. From day one, they asked about us to learn how we like to travel, where we wanted to visit, and... read more

Our family of four just completed an extraordinary 16-day trip through Mexico, which included stops in Mexico City, San Miguel de Allende, Guanajuato, Tulum, Valladolid, and Holbox Island. This was a truly unforgettable trip. KimKim connected us with Mexico experts, Sibila and Jorge, from Totonal Viajes and they took care of all the details; planning our itinerary, transportation, and activities. From day one, they asked about us to learn how we like to travel, where we wanted to visit, and what we were interested in doing. The trip was perfectly coordinated. Our transportation and guides were all punctual, professional, and great to work with. It is clear that the staff at Totonal have experience and knowledge which they are passionate about sharing so that their clients have a truly wonderful time in Mexico. Every guide we had was well informed on their particular area and subject matter, as well as being friendly and accommodating when necessary.

Melina oversaw our day to day operations, and was available day or night any time we had a question or concern. She was an invaluable resource, and her response time was always super quick! In Mexico City, Pablo capably led us around the city, avoiding crowds and heavy traffic, sharing with us his knowledge of art, history, and the Aztec ruins in the surrounding areas. He was our driver on longer journeys to Queretaro and San Miguel de Allende, and he became like a member of the family after our time together.

Outside of San Miguel de Allende, we had the amazing opportunity to cook with Rosana at her home and restaurant, which is also a museum of prehispanic astronomy. It was an unforgettable day with Rosana, her husband, and her helper Lola- and I would highly encourage anyone with a love of history and the culinary arts to check it out!

Our guide for the day in Guanajuato was Antonio, and he deftly led us on a walking tour of this fabulous city, painting a vivid picture of its history and current status as one of the world’s great silver mining regions. As a lifelong resident of Guanajuato and a former mining engineer himself, Antonio had a wealth of personal knowledge and experience to share with us, and was a true gentleman and pleasure to converse with. From Guanajuato we flew to Cancun and began our time in the Yucatan in Tulum. Our guide, Pepe, showed us the wonders of the Sian Ka’an reserve. As an avid and prolific diver, his knowledge of the history and flora and fauna of the area were unparalleled. We followed him into the jungle to watch a skilled ‘chiclero’ extract latex from a tree using the same method as his father and grandfather before him. Unforgettable!

I also must thank our local contact in Playa del Carmen, Teresa. She accompanied us in person to ensure we had no difficulties at the car rental office, and she was there at the culmination of our journey to see us off at the airport and facilitate a smooth departure. She was kind and wonderful, and always just a message away if we needed anything at all during our time in the Yucatan.

In summary, we are thrilled with KimKim’s services. Like most people, our time and resources for travel are limited, and KimKIm succeeded at providing us with a unique and personal curated experience. It means so much that KimKim was able to assist us with crafting such a memorable, meaningful, and seamless trip. I am already dreaming of the next adventure… and when we are ready for that journey, I will be reaching out to KimKim again to help us with the logistics!

Thank you,
Jessica and Alan

Sibila Andrade profile photo
Sibila Andrade, local specialist, responded to this review:

Dear Alan,

Thank you so much for your wonderful review, you have no idea how happy I am that you had a good time after your long journey through my beautiful Mexico. It's already obvious to me that all our providers will be very happy to hear about your story which encourages us to keep our services always on top! We are so looking forward to having you back in Mexico! Until then, we wish you all the best!

Sibila & Totonal Team.

Mexico · Mexico - May 24 - Jun 2, 2019

Traveler: Sarah O. - Local specialist: Sibila Andrade

This was a tremendous trip! I can’t say enough about the entire team. From the very first step, Sibila was knowledgeable, friendly and more then helpful throughout the pre-planning pre-booking phase. She helped coordinate a trip that exceeded every expectation. She responded immediately to every question, and concern that I had. The trip was planned expertly and we were able to see and do things that we will remember for a lifetime. We had local guides that spoke impeccable English, and... read more

This was a tremendous trip! I can’t say enough about the entire team. From the very first step, Sibila was knowledgeable, friendly and more then helpful throughout the pre-planning pre-booking phase. She helped coordinate a trip that exceeded every expectation. She responded immediately to every question, and concern that I had. The trip was planned expertly and we were able to see and do things that we will remember for a lifetime. We had local guides that spoke impeccable English, and had the historical knowledge of a college professor; Anna, Paola, Fidel, Gilberto, Manuel...all amazing . We were more than impressed. Our local representative, Melina called and texted me immediately upon arrival, and she too was available and responsive at all times. We had a wonderful driver: Javier, who went above and beyond each time he drove us, and was truly a joy. We can’t wait to go back to Mexico, and will definitely be using Kim Kim for our next journey. Muchas Gracias todos!!!

Sibila Andrade profile photo
Sibila Andrade, local specialist, responded to this review:

Thank you, Sarah, for your kind words. We appreciate them a lot and are all very happy that you enjoyed your trip so much. It has been our pleasure planning and accompanying your stay in Mexico. Thank you for trusting Kimkim and Totonal Viajes. We are happy to welcome you back whenever you are ready to discover more of our wonderful country. Hasta luego! :)
Sunny regards from Mexico,
Sibila and the entire Totonal team

Simone

Mexico - food tour in colonial towns and Oaxaca · Mexico - Mar 30 - Apr 7, 2019

Traveler: Simone B. - Local specialist: Jorge Reyna

Wonderful trip to Mexico visiting Mexico City, Puebla and Oaxaca. Perfectly organised by Jorge who arranged a fantastic itinerary based around Mexican gastronomy. Lovely hotels, excellent guides and everything worked very smoothly. Highly recommend Jorge to plan a memorable holiday in Mexico!

Jorge Reyna profile photo
Jorge Reyna, local specialist, responded to this review:

Hola Simone,

Thank you very much for your review and your kind words =) I am so happy to read that you had such a great time enjoying some of the region’s most important and beautiful historic sites. I enjoyed a lot planning this trip for you and your parents and I hope you will come back soon =)

Happy travels,

Jorge & Totonal Team

tours · Mexico - Feb 7 - Feb 7, 2019

Traveler: tom f. - Local specialist: Jorge Reyna

Our Ednza tour with Juan was great,he was very informative,friendly,and went out of his way to take lots of group pictures for us too!...It was beautiful, and I would defiantly recommend this guided tour....Great Job!!!! Tom

Jorge Reyna profile photo
Jorge Reyna, local specialist, responded to this review:

Hola Tom!!!
Thank you very much for traveling with us! We hope you enjoyed your tour to Edzná! Hope to see you soon again to enjoy this beautiful country.

Jorge & Totonal Team

DINA

Teotihuacan - Mexico City - Basilica of our lady of Guadalupe · Mexico - Jan 29 - Feb 1, 2019

Traveler: DINA M. - Local specialist: Jorge Reyna

Jorge organised the trip for us, and Demi was our guide for the Mexico City. First day we decided to go to the Teotihuacan and Basilica de Santa Maria de Guadalupe and on the second day wandering in the city. We liked pyramids in Teotihuacan the most. Demi explained everything and also he knows english so that was a bonus. Even we got stucked in the traffic jam Our driver Eric and guide Demi were very calm and easy going. Would recommend them also to the others!

Best regards,
Dina

Jorge Reyna profile photo
Jorge Reyna, local specialist, responded to this review:

Hola Dina,

Thank you very much for your nice comments, I am so glad that you enjoyed your trip, It was a pleasure to help you organize a nice experience and I hope you come back soon to Mexico!!!

Happy Travels,

Jorge & Totonal Team

Pamela

Mexico in January · Mexico - Jan 4 - Jan 19, 2019

Traveler: Pamela C. - Local specialist: Jorge Reyna

We contacted Kimkim last year to arrange a locally organised trip. From the beginnin* excellent communication and we were put into contact with Jorge Reyna bested at Totonal. Jorge was fantastic. He listened to our requests whilst bringing his own experience of travelling in Mexico. Arrival in Me I o city was perfect; met on time and transferred to the lovely central zocalo central hotel. Pablo Yuichi was our guide and was very knowledgeable, very friendly and worked very hard to maximise... read more

We contacted Kimkim last year to arrange a locally organised trip. From the beginnin* excellent communication and we were put into contact with Jorge Reyna bested at Totonal. Jorge was fantastic. He listened to our requests whilst bringing his own experience of travelling in Mexico. Arrival in Me I o city was perfect; met on time and transferred to the lovely central zocalo central hotel. Pablo Yuichi was our guide and was very knowledgeable, very friendly and worked very hard to maximise our experience in Mexico City. Highly recommend Pablo and his charming father who drove us. We had a 3+ hour delay for our flight to Tuxtla but our driver was waiting despite the early hours of the morning and saw us safely into our hotel room. Pepe our guide was fabulous. We had a great trip along the Canon del Sumidero and Chiapa de Corsa. Our visit to the indiguviilages was fascinating. Still with Pepe an early but worthwhile journey to Agua Azal Waterfalls onto Palenque. Our next great guide Hector toook us along with other travellers to Yaxchilian and Bonampak sites. Fabulous. Onto the lovely walled city of Campeche, Terese, our final guide and driver was amazing. She took incredible care of us. Very professional helped me find the mexican cooking ingredients in particular the elusive dried epazote. Finally onto Isla Holbox. A fantastic, very well organised trip with great local guides who made this a truly memorable experience. One again thanks to Jorge.

Jorge Reyna profile photo
Jorge Reyna, local specialist, responded to this review:

Dear Pamela,
Thank you very much for your kind review. We are very happy to hear that you enjoyed your stay in Mexico! For sure, we will make that all your guides receive your greetings also. Having good guides really makes a difference, and therefore we work only with well-experienced driver-guides, who know how to show the very best of Mexico in a truly authentic way. Thanks for trusting us to design your trip and we hope to hear from you soon!

Happy Travels,

Jorge & Totonal Team

Justine

Mexico - Justine · Mexico - Jan 7 - Jan 18, 2019

Traveler: Justine B. - Local specialist: Laëtitia Coly

Really enjoyed my trip with KimKim and would highly recommend.
Usually I would plan my own holidays and research everywhere, but with my Mexico trip I didn’t have this luxury. I trusted kimkim and they were fantastic. Not only did they plan me an awesome trip within my budget, but they were also available 24/7 for support which was really helpful!
Thanks so much to the team.

Family trip to Oaxaca · Mexico - Dec 23 - Jan 3, 2019

Traveler: Mark B. - Local specialist: Jorge Reyna

Everyghing that KimKim helped coordinate, including guides, was excellent. Jorge, our KimKim agent really helped make this a perfect family vacation.

Jorge Reyna profile photo
Jorge Reyna, local specialist, responded to this review:

Hola Mark,

Thank you for taking the time to leave us a review and for visiting our beautiful country. We glad to hear you had such a great trip and the guides meet up your expectations. Wish you the best on future trips!

Best Regards,

Jorge & Totonal Team

Susie

Family Christmas · Mexico - Dec 24 - Dec 31, 2018

Traveler: Susie G. - Local specialist: Jorge Reyna

We booked a week long trip to San Miguel de Allende and Guanajuato through Totonal Viajes (via KimKim) and were so pleased with the attention to detail and positive experience throughout -- from our friendly airport transfer to our exclusive tours with Maria in San Miguel de Allende, and with Susana and Antonio in Guanajuato.

Jorge, our agent, did a wonderful job of accommodating our group during a very busy travel time. Our hotels were perfectly located, and our local experiences were all... read more

We booked a week long trip to San Miguel de Allende and Guanajuato through Totonal Viajes (via KimKim) and were so pleased with the attention to detail and positive experience throughout -- from our friendly airport transfer to our exclusive tours with Maria in San Miguel de Allende, and with Susana and Antonio in Guanajuato.

Jorge, our agent, did a wonderful job of accommodating our group during a very busy travel time. Our hotels were perfectly located, and our local experiences were all so well curated. It's clear we were dealing with someone who knows how to share the magic of travel and Mexico's culture with visitors! And Jorge stayed in touch during our trip, checking in via WhatsApp. I would definitely book with Totonal Viajes on KimKim again.

Jorge Reyna profile photo
Jorge Reyna, local specialist, responded to this review:

Dear Susie,

Thank you very much for your kind words about our guides and drivers. It was a pleasure to organize your trip to Mexico and it is important for us to give you good services so you can enjoy the beauty of this amazing country. Once again, thank you for traveling with us and hope to welcome you again on another memorable trip.

Happy Travels
Jorge & Totonal Viajes Team

Family Christmas · Mexico - Dec 24 - Dec 31, 2018

Traveler: Zoe G. - Local specialist: Jorge Reyna

We have just returned from an amazing trip to Mexico that Jorge had planned for us. We were met at the Leon airport by a very friendly driver - Christian - and soon learned that every single person that the agency has assigned to us is just as nice. Our hotel in San Miguel was comfortable and centrally located and the tours that Maria gave us were informative and most enjoyable. We enjoyed visiting churches, monuments, and the Mercado without being pushed in any way. Being a great host, she... read more

We have just returned from an amazing trip to Mexico that Jorge had planned for us. We were met at the Leon airport by a very friendly driver - Christian - and soon learned that every single person that the agency has assigned to us is just as nice. Our hotel in San Miguel was comfortable and centrally located and the tours that Maria gave us were informative and most enjoyable. We enjoyed visiting churches, monuments, and the Mercado without being pushed in any way. Being a great host, she even treated us to local ice cream!) The hotel in Guanajuato was just as nice, if not better. Here we met a family of tour guides. First Susana took us around town and gave us a lovely description of the city and its magnificent history. The next day, her father Antonio drove us to the mines and the mummy museum and showed us spectacular views of the beautiful Guanajuato. Not only does everyone in this family know their history and city, but also the friendly approach of those we met made us feel as if we were among relatives.
I would highly recommend a similar journey to everyone. I still can't believe that these magical cities are only a couple of hours' flight away and am confident that our family will take more trips to these destinations. Thank you, KimKim, and a huge thank you to Jorge who did everything he could to meet our demands. I hope to someday have a chance to thank him in person!

Jorge Reyna profile photo
Jorge Reyna, local specialist, responded to this review:

Dear Zoe!!!

Your review is just amazing!!! Thank you so much for your kind words and to trust in Kimkim and Totonal for your trip. We are very very happy that you enjoyed the experience, Guanajuato and San Miguel Allende are lovely colonial cities with a lot of history, are authentic treasures of Mexico!!!
I will send all your comments to Christian, Maria, Susana, and Antonio who love what they do and is reflected in their service, We will be more than glad to help you arrange another... read more

Dear Zoe!!!

Your review is just amazing!!! Thank you so much for your kind words and to trust in Kimkim and Totonal for your trip. We are very very happy that you enjoyed the experience, Guanajuato and San Miguel Allende are lovely colonial cities with a lot of history, are authentic treasures of Mexico!!!
I will send all your comments to Christian, Maria, Susana, and Antonio who love what they do and is reflected in their service, We will be more than glad to help you arrange another trip experience for you and your family!

Wish you a very nice 2019 full of great experiences!

Happy travels,

Jorge and Totonal Viajes Team =)

Mexico december 2018 · Mexico - Dec 7 - Dec 15, 2018

Traveler: Simon L. - Local specialist: Jorge Reyna

Thank you Jorge for organising a wonderful trip over 3 cities in Mexico. Mexico City was vibrant and active. Puebla was more historic and the central area full of character, artists, pottery and candy! Great to wander around and enjoy. Similarly the days spent in Oaxaca further south were so enjoyable, wandering around the historic centre. Whilst the Sun and Moon temples at Teotihuacan were amazing, the pyramids at Monte Alban I think outshone them! The guides we had in each area were excellent - knowledgable, friendly and so helpful. We want to come back!

Jorge Reyna profile photo
Jorge Reyna, local specialist, responded to this review:

Thank you so much for your review! It makes us really happy to see that you had such a fantastic time in these wonderful cities that have so much to offer!!! It's really important to us to have happy travelers. That is why we work with excellent guides and always do our best for our clients to really enjoy their visit to Mexico. I hope you come back soon! We would be really happy to have you back.

Happy travels,

Jorge

Jonny

Mexico City · Mexico - Oct 26 - Oct 29, 2018

Traveler: Jonny P. - Local specialist: Jorge Reyna

Jorge turned around a complete tour with under 24hrs notice. The tours were informative with great guides and delivered exactly what we asked for. Thanks!

Jorge Reyna profile photo
Jorge Reyna, local specialist, responded to this review:

Thank you so much Jonny! It was a pleasure to help you with your trip to Mexico. I'm glad that you enjoyed your time in Mexico City. I look forward to hearing from you shortly! Happy Travels!!!

Mexico/Cuba/Central America · Mexico - Aug 26 - Sep 2, 2018

Traveler: Sheila P. - Local specialist: Sonia Teruel

My nephew and I especially enjoyed the guide Miguel who took us to Teotihuacan pyramids and other places near Mexico City and Alex in Oaxaca who took us on a tour of the Santo Domingo Church and museum as well as Monte Alban for their knowledge of the archaeological digs as well as ancient Indian history. Chef Carla was also great at providing us information about the local produce market and teaching us how to cook traditional Oaxacan food while allowing us to be quite interactive in the preparation of the food.

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Sonia Teruel, local specialist, responded to this review:

Thanks so much for your kind review, Sheila!! I am glad that you enjoyed discovering the history, gastronomy and art in Mexico. We hope to see you soon in this wonderful country!
Best,
Sonia.

Maya Ruins, Culture, Beaches · Mexico - Aug 5 - Aug 11, 2018

Traveler: Noemi B. - Local specialist: Laëtitia Coly

I’m a solo traveler and I chose to get a trip in Mexico by myself. Laetitia is the girl that assisted me during the planning of the trip and we kept in touch all the time, before and during my trip. She has been really detailed in everything and she always made sure that everything was fine. Always available for every problem and doubt I had. Once there’s been a little mistake and the company after having fixed it, they made me find in the hotel a little gift from them. I really recommend... read more

I’m a solo traveler and I chose to get a trip in Mexico by myself. Laetitia is the girl that assisted me during the planning of the trip and we kept in touch all the time, before and during my trip. She has been really detailed in everything and she always made sure that everything was fine. Always available for every problem and doubt I had. Once there’s been a little mistake and the company after having fixed it, they made me find in the hotel a little gift from them. I really recommend KimKim.com to organize your trip and if you have the opportunity to have Laetitia as a personal planner trip you ll have with 100% a beautiful experience. Great company tour operator.

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Laëtitia Coly, local specialist, responded to this review:

Hi Noemi!

These are such beautiful pictures! It has been a pleasure working with you to create your itinerary in Mexico and I am very happy you got to live a great experience here.
We hope to have you here soon!

All the best!
Laëtitia

Iqbal

break · Mexico - Jul 19 - Jul 23, 2018

Traveler: Iqbal R. - Local specialist: Sonia Teruel

Everything went perfect.
Very impressed with their professional work.

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Sonia Teruel, local specialist, responded to this review:

Thank you so much Iqbal!! A pleasure to have you as a customer. We hope you come back soon!!

All the best,

Sonia.