Kimkim Trip Reviews for Mexico

This was a challenging experience. The property was beautiful, but we had numerous problems with the hot water, air conditioning, and our room safe. We had to have a workman in every day to fiddle with the water and open our safe (when needed). Hot water would last maybe 2 minutes... We learned that several of the hotel's units had the same problem. The water heaters needed replacing. The workman even admitted this. In the first round of the trip, they moved us after 2 days. The new room had water problems as well, but the safe worked. It was better, but we learned we would be coming back to this other room for the last part of our vacation in Tulum. The hotel was booked up, and they had no options for us. They assured us they would fix the problems in the room, and they did not. We spent the last of our days in Mexico with this daily inconvience and they refused to help. We also noticed several units were empty around us. They wouldn't offer us any compensation and told our travel team at Kim Kim that they had when they hadn't. To lie like that is unsettling. Kim Kim Travel was nice enough to compensate us because they have character. The point of this review is to warn travellers about this place and its lack of empathy. There are so many great places in Tulum. Skip this one.

This was an amazing experience. The staff were helpful, charming, and trained for hospitality. You will have a great time if you love quietness and beautiful scenery, and the spa services are great, too. We would stay here again.

Convenient and lovely location in the historic Condesa neighborhood. The bathroom was a bit small, and the hotel was on a noisy street, but that seems to be an unavoidable part of Mexico City. We loved the Art Deco neighborhood and style of the hotel. It was very comfortable and we would stay there again!

Great central location; amazingly clean; unique room; lovely central courtyard; delicious complementary breakfast. It was also very loud at this hotel, but no surprise given the central location. They did acknowledge the noise with the included ear plugs. :)

Our guide was amazing. He was so knowledgeable! My only complaint was that it just wasn't enough time to see the whole Museum. We need five days to really see everything, and so much would have been good to revisit after the trip.

The driver and the guide were both fantastic! The driver knew Mexico City well and made it a real adventure getting around. Our guide had so much knowledge and information.

Magical experience. Our driver/kayak guide was fantastic and so energetic. We got to see things I would have never seen on this trip. What a surprising experience, delicious breakfast, and really interesting.

Our guide Isabel was so knowledgeable and helpful and really brought the site to life. The pyramids and ruins were overwhelming, but we got a history that made it attainable. Definitely bring a hat! I forgot to do that and it was very bright.

Our guide Raul was amazing! He was everybody's friend and knew the side streets, street vendors, and best places to try different food. We covered a ton of ground and got to see so much of the Condesa and Roma North neighborhoods. This day was definitely a highlight!

Super fun, great seats, and a really unique experience. I would have never picked this activity but am so glad we got to go! What a spectacle!

Magical and such a unique experience. Yes, it was touristy, but I can see why. Our balloon pilot was so skilled and it felt like we were in great hands.

Tried a variety of different tacos in places we would have never experienced.

The tour guide gave us so much insight into the history of the area. He was energetic and a lot of fun. We liked learning about the ancient water systems, the cathedrals and history of the Catholic church in Mexico, and trying Oaxacan ice creams/ices.

Absolutely a highlight. The market was a unique experience that would have been very intimidating without a guide. We tried and made foods that were authentic and delicious. Chef Gerardo's house/kitchen was so inviting and lovely. We really enjoyed our day!

Monte Alban was a complete surprise and lovely. Not a site we knew we would visit, but even more meaningful after seeing the other ruins and sites. Our driver was awesome, and our guide Ede was captivating and engaging.

Guide Ede was fantastic. Seeing the different locations on this day was a great way to end the trip.

I excellent location and hotel. The staff are very friendly and exceptional. I would suggest adding black tea to the breakfast menu.

This is what it says it is -- an airport hotel. It is comfortable, one can get a decent meal, and above all it is very conveniently located. There is a shuttle service, but if you are flying from Terminal One, all you have to do is walk across an enclosed bridge.

Rather stylish, comfortable, very conveniently located, fabulous views from the rooftop restaurant. Great breakfasts.

This hotel is housed in a beautifully restored and furnished 17th Century building. It oozes charm and character and provides easy access to the sites of the Old City. Just along the road you can find Numi, a restaurant where we had the finest modern-style Mexican meals of our holiday, along with some great Mexican wine.

A great way to start your visit to this teeming, lively and fascinating city.

Absolutely fascinating!

An excellent complement to the Templo Mayor, offering another perspective on on Mexican history and culture.

This is a magnificent building and an unbelievable treasure trove.

The collection here is very modern. If that is to your taste, you will love it.

If you want to learn more about Mexican cuisine and to get a richer sense of how Mexicans go about their daily lives, this is an absolute must!

Xochimilco is in large part a place of parties and soccer matches, but once you get deeper into the labyrinth a wholly different world is revealed. The organic chinampa we visited we visited was an oasis of peace and balance.

This is a beautiful place, and unexpectedly moving.

The UNAM library, designed and decorated by Juan O'Gorman, is a masterpiece that definitely warrants a visit.

This is an oasis of calm and style, with tree-lined streets, delightful old buildings, quality curio stores, and, during weekends, outdoor art shows and sales. It provides a lovely breather from the hustle and bustle of the downtown.

An absolutely incredible experience. The sheer scale of the site is breathtaking.

A visit here is highly recommended. Cholula is an attractive living community and is very rich in history, both colonial and pre-Columbian.

The river was beautiful and our guide was extremely knowledgeable.

Great location, most staff very friendly and helpful, but we were placed on a noisy floor with the rooftop bar club music blaring very late and sometimes did not have hot water.

Everything was amazing from time we stepped out of our ride. Will definitely be going back!

Daniela waa very friendly and knowledgeable. Got to see a lot of downtown at a manageable pace.

Very beautiful inside and out but if you aren't a visual arts person, this may not be the best activity for you.

Surprised me about how much I enjoyed it and learned.

Amazing tour and great to have a personal guide to help provide a lot more details!

Beautiful, accessible, and amazing lunch here too!

Casa Decu is a boutique hotel located in the lovely Condesa neighborhood of Mexico City. My room was clean, comfortable and well maintained. The staff were friendly and helpful. The continental breakfast was great. Cooked options were also available, but I didn’t order those. Coffee, tea and water are available 24/7.

Convenient location in the historic center of Guadalajara. Beautifully decorated in Spanish Colonial style. The staff members were helpful and friendly, especially the breakfast servers - they all managed to smile while efficiently doing their work!

The library is an architectural marvel, and a quiet haven within the bustling city.

This was one of the activities I specifically requested, and I was enthralled to visit this iconic site.

First of all, the transportation in the VW beetle was so much fun - I had not ridden in a convertible in many years! It was very special to have a tour of the lovely UNAM campus, given by a former student. Not only did she convey a lot of invaluable information about the various murals, but she was also able to talk about the campus life of UNAM students. In addition to the main campus, we also visited the sculpture garden, with an optional side trip to the nearby museum of contemporary art. All in all, an incredible day!

Again, I was fortunate to have Pablo as my guide for this experience. He is highly knowledgeable, patient and kind, the perfect person to deal with the unbelievable Mexico City traffic! We first stopped in Cuernavaca for a visit to the cathedral, where the significance of the various components of the site was explained. Then on to Taxco. I was excited to visit that charming city, which I had heard about and had seen on travel videos. We visited the Zocalo, and strolled around the city. I fulfilled my goal of finding a gift in silver for my husband. Pablo was very patient with my shopping!

This experience was not exactly as I imagined it, but was a lot of fun. Somehow I thought that I would be watching a charreria performance, but the visit was actually more interactive. I learned how to “rope” a calf (wooden), how to brush a horse, and I also learned a tremendous amount of background about the sport and those who perform it. There was also a tequila tasting, and a lovely serenade of Mexican music! Then at the end, there was actually a bonus performance of charrería. It was a truly unique and wonderful experience.

We visited the historic center of Guadalajara, including the Expiatorio, the Zócalo, and the Hospicio Cabañas. The tour included both walking and also driving through some neighborhoods which were outside of the central area. It was an excellent introduction to Guadalajara. At the end we visited a local market where they were selling items for Día de Los Muertos, including components for home altars and decorations. It was very interesting to see, and fascinating to see people getting ready for the celebrations.

A great day exploring this historic and charming area of the city! It was fun to stroll through the streets, stopping at art galleries and appreciating the Día de Los Muertos decorations. Also, we went to a store where they produce local candies, sweets and drinks; we learned about the process of making the treats, and were able to sample them all. Additionally, there was another included experience in which I was able to paint my own Día de Muertos skull.

Visiting Lake Chápala and these 2 communities on the shores of the lake made for an enjoyable and illuminating day. The 2 communities were different, with Ajijic demonstrating a more expat influence, and Lake Chápala showcasing its locality as a weekend/vacation retreat. The huge lake was lovely, and the morning climate was perfect. There was ample time to buy souvenirs and ice cream. We saw a performance of the voladores, and Daniel provided the background for this pre-Hispanic ritual.

This was a long day, but did not lack for interest, adventure and diverting activities. We started off at the Guachimontones archeological zone to view the “round pyramids” and the site as a whole. There is a new and excellent visitors’ center which prepares you for viewing the site itself, with murals, exhibits and a film (choice of language). We were fortunate to be there on a day in which there was a performance of pre-Hispanic dance and ritual. The site itself is easily accessible with a slight uphill walk, and the views are spectacular. I also learned about the importance of obsidian to early people, and saw examples of beautiful pieces made from this substance, along with artifacts discovered at the site. We tasted agua miel, and then drove on to a tequila distillery to learn about the making of this beverage, driving through extensive fields of blue agave. Of course tequila tasting was included. Last stop of the day was the town of Tequila itself where, not surprisingly, everyone seemed to be in a good mood!

We nearly moved from this hotel because of power problems . We are so glad we stayed and trusted they would have it fixed by the time they said it would be fixed. It occurred as they said but they still upgraded our room because of the potential problem. The location was excellent, the room was large and comfortable. A wonderful stay! The staff explained the problem well and solved the issue very professionally.

Wonderful location and the staff were extremely helpful. The room was large, clean, and had all the amenities we needed. The hotel itself was mere steps away from the pedestrian only plaza at La Parroquia de San Miguel Arcángel. There were 31 stair steps to our room but staff carried our luggage up and retrieved it when we checked out. Other trips up and down were good exercise! A very delightful stay/

This hotel was very nice and quite close to centro Guanajuato. The room was a bit small but it had all the amenities we needed. I must mention however, that a nearby nightclub kept us awake until thankfully @ 2 am they stopped the music. Now, for those that love the nightlife, this hotel would be perfect!

Alfredo, our guide was outstanding. He spoke english quite well, had a very great depth of knowledge and made the tour a delight.

Susanna, our guide was so knowledgeable and personable. We enjoyed every step of our tour and Susanna gave us great ideas for activities to do on our own.

This was a disappointing day. The culinary tour description in our itinerary sounded fantastic, but unfortunately the reality did not match the description. The first stop was to be an apiary where we will get a chance to taste different types of honey. It was last and we had to remind the guide it was included. It was less than impressive. There was one bee hive, and 5 little spoons with honey on them. The vineyard may have had a cellar 25 feet underground but we didn’t get to see it. We did get a wine tasting and good explanations about the wines. And we tasted 12 different cheeses with the wine tasting. We were supposed to go to a cheese cellar where we would learn about the cheeses, not just taste them at the wine tasting. We enjoyed the town of Bernal but our itinerary clearly indicated lunch was included. By mid afternoon, we were hungry and asked about lunch so our guide took us to a nice restaurant with a fabulous view of the Bernal monolith, but unfortunately, when it came time to settle the bill, we were told we had to pay. That lunch was not included in the tour. I suppose I should have complained more but we were quite a distance from Queretaro and frankly didn’t want to anger the guide too much. Along with paying for our own lunch, his was on the bill, too. I complained to our agent from Rutopia and we will be refunded the cost of the lunch, but it was disappointing. Oh, and there was no visit to a quartz museum as described in the itinerary. So unfortunately our last day marred an otherwise outstanding week in Mexico.

The staff were very helpful, and polite. The room was beautiful. Spacious, clean and comfortable. We would definitely book again.

Manuel the guide gave us a very helpful history lesson about this site

The guide Manuel has superb knowledge and answered all questions to link the site to current sociopolitical events

Wonderful initiative by the community for the community!!

Very interesting

Very basic.

Great location, but the rooms are old and have limited amenities. It's clear the hotel can stay busy based on its location right in downtown Puerto Morelos, so they don't work to provide a reasonable experience for their guests. Our rooms opened into a staff parking lot, where staff were cleaning chairs-not a great first impression. We had credit cards and cash stolen from our room, which the hotel reimbursed us for...but it certainly soured the close of our trip.

Experience included a couple hour boat-ride through several massive lagoons. Scenery was gorgeous, great for bird-watchers. Our favorite was the 30 minute float through the "lazy river" (canal). Our favorite activity of the whole trip! It was beautiful, peaceful, crystal clear water. The guides were informative about the reserve. I was hoping to see a little more wildlife but mid-day, the most you will likely see are birds. My family of 6 from the US (with 4 teens/young adults) absolutely loved it.

Beautiful hotel with great service and breakfast. We really liked the environment and staff here. Location was just off the historic center, so it was easy to walk everywhere. We always felt safe and comfortable while staying here.

This hotel is located right in the historic center, just two blocks away from the cathedral and the national palace. Lots of great places to eat nearby. Staff was great, and we enjoyed the choices available in the breakfast buffet.

This was a very busy day with lots of locations to visit. Hierve el Agua was a very beautiful location, and Mitla was fascinating to explore. We also learned quite a bit about the natural dye process in Teotitlán, and the mezcal making process. We ended our day with a mezcal tasting that was much more fun than we expected!

There was so much tasty food to try! We toured through Oaxaca trying different food, such as memelas, tetelas, and tlayudas to name a few. Our guide explained the history and the importance of all the markets we visited. We learned a lot and had a great time.

We really enjoyed this part of our trip. We met several master artisans and were able to speak to them about their work and experiences. We also got to tour some workshops to learn more about their process in creating certain handicrafts. And of course we were able to purchase some at these locations. We made sure to come back with lots of mementos from this part of our trip.

Monte Alban was an incredible place to visit with so much rich history. Our guide walked us through the ruins and provided lots of information about the location. We spent a good while walking around and exploring the ruins, learning about the different buildings and places he carvings that are still visible. The alebrijes workshop was very fun, and we were able to meet the master artisan there and learn about his experiences and his father who was the one who taught him.

The walking tour was great and our guide gave excellent explanations for every stop. We even learned about the local amber production which weren’t expecting. Overall a great tour that went by too fast. There was so much to see! We learned about local handicrafts, the local churches md their history, and much more.

The excursion to Sumidero Canyon was fantastic and was 2 hours full of information about the canyon we saw nd its local flora and fauna. We saw some very unexpected fauna during the boat tour, and our guide was able to point out things we weren’t able to see at first. We received some very heavy rain immediately after the boat tour, but it stopped shortly after and we were able to explore Chiapa de Corzo after.

Photos we saw online don’t do these locations justice. Seeing the waterfalls in person was incredible and words can’t describe how beautiful they are. It was very hot and humid at these locations, but it was worth it to experience in person.

The Palenque Archeological Site was incredible to see in person. There is so much to see, and the pyramids are nothing like we expected. Our guide was very knowledgeable about the location and its history. We also requested the tour into the jungle, and he was able to provide it. We learned a lot about the nature surrounding the site, and were now to see ruins still partially hidden by the jungle.

We specially requested this stop as it wasn’t part of the original itinerary but wanted to see it as we were going to be in the area. The zoo isn’t particularly impressive, but we went to see the stone monuments on the display there. It was incredible to see how many ancient pieces were on display.

We were able to learn a lot about Mexico City and its history. Our guide, Garuda, was fantastic to talk to and had a lot to show us. Mexico City has so much rich history, and we saw so much more of the historic center than we expected.

Teotihuacan was such an incredible place to visit. The pyramids are so impressive to see in person. We were able to climb up the moon pyramid and see a spectacular view of the rest of the ruins. Our guide was very knowledgeable about the area’s history and made the tour a fantastic experience.

Amazing street food tour!! The only thing we regretted is doing it on our last day in Mexico, rather than earlier!

We had a very good experience with an attentive and skilled guide. The sea was choppy but we still had a great time.

Really fun trip, we had a great guide, he added a bunch of activities on the way, like feeding fish to birds from our hands!! Lunch at his family home was also excellent!!

This was a really fun activity, and as a bonus we walked to their neighbor who is a bee keeper and heard all about the local (stingless) bees. Well worth it!

Phenomenal. If you love the cenotes in Yucatan, you will be blown away by your experience here. A must-do.

The cenote here was next-level scary! What an adventure.

Worked great for our family of four with kids 12 and 15. Beautiful ocean view rooms. The connected restaurant was one of the best we ate at the whole trip. Bar is relaxing with ocean views also. Seems like you are on a remote island yet amenities are very close by.

Motel is absolutely beautiful. The rooms are just gorgeous with large semi-private open air lounging areas outside the rooms. Pool that I think only we used. Not many guests, so a lot of the time it felt like you have the whole place to yourself. Bar on site next to the refreshing pool. Located in a convenient area with their own bar and restaurant across the street and in walking distance to major sites of the city, restaurants, bars, and shops.

Nice rooms, balconies with great views of the ocean. Private pool that never felt crowded as there really aren't that many guests. Great breakfasts delivered to your door when you want. No bar or restaurant on site, but if you are on the beach bar tenders come over and deliver you drinks. Massage therapy people come by too. Plus you are only a few blocks from the happening 5th Avenue with its bars, restaurants, live music, and shops.

Quite a few people there, but they are pretty spread out, so not crowded in the water. Definitely, saw numerous turtles very close up. It was really cool. It is shallow in case you fear open water.

The boat ride, especially through the canal area was super fun plus you see a lot of fish and birds. Floating down the canal is super relaxing and a unique experience. My oldest kid could do it every day of his life. You see Mayan ruins here and there. We saw manatees, which was amazing, interesting fish close up, ospreys, herons it is just a beautiful place. Kids loved it 10 out of 10 until my 12 year old lost his cell phone on an island we went to. It was all his fault, but the guides tried their best to find it in multiple ways and worked hard to console him. So any negatives to the trip was just our family being us. Awesome trip.

Beautiful. Water was so refreshing after being crazy hot at Chichen Itza. Saw Mot Mots.

The main pyramid is absolutely astonishing! The whole place is amazing. There are a ton of people though. It is also very exposed and hot.

Much more mellow and less crowded than Chichen Itza. It is quite a bit different. You can climb the pyramids if you want. Much more shade than Chichen Itza too, which made it more relaxed.

Awesome experience! We almost cancelled this because my family was kind of burnt out from Chichen Itza and Ek Balaam the days before. Worried the bike ride might be hot and miserable. Instead the bike ride was super fun, honestly the bike ride was probably the best I have ever been on and that is saying something. It is flat and shady and not very far. The ruins are different from the other two. Very laid back here compared to Chichen Itza. Very fun!

Very unique place. A very cool experience.