Holly Richter

After coming off a great trip with you guys in Myanmar I had the same expectations for the trip to Thailand but it couldn't be further from the truth. The biggest issue that I had was not having the items included in the list available upon arrival. The hotel was changed lat minute and when I arrived they had a sign out front that said cheap rooms with the price. Fair enough I went into the room and there was a sewage issue that made the room smell constantly. There was a gap under the door that let mosquitoes in at a constant rate but no mosquito net. These in themselves are not deal breakers but I paid $1,900 for 3 nights in a hotel and a guide for 3 1/2 days. The total for the hotel for the two nights that I was supposed to stay there would be $65 USD and the hotel on the last night would be $150 USD. That means that there was roughly $1,700 out there for a driver and a guide for 3 1/2 days. Since the room was unacceptable I went and paid for 2 more nights on my own and in my discussion with Holly I was never once offered a refund for the other night in the hotel. I then questioned the pricing and Holly gave me a breakdown which didn't actually add up tot he entire cost. When I responded back with questions there was never a response. I hate to say this but at the end of the day I feel that I was taken advantage of since its such a high tourist destination area. Feeling that I was taken advantage of did not help to the satisfaction of the trip even though the guide and driver were great. At the end of the day it is not hard to look at a menu or understand the cost of a hotel since they are right in front of you and then listen to the cost from the trip planner. I have no issue paying for value but there was no value added for this trip. I hope that the communications are reviewed and steps taken to make sure that others do not fall into the same situation. Again my trip t Myanmar though KimKim was awesome but the trip to Thailand has since changed my mind.