Hsu Hlaing Phyo

My husband and I are avid travelers and we tend to do all the booking, organizing and trip planning on our own, however I had recently come across Kimkim's website so we decided to give them a shot.

From the start the KimKim website was user friendly and the staff were kind, informative and attentive to our needs, and trust me I am a VERY detail oriented person. We were paired with our amazing coordinator, Hsu Hlaing, who was patient with me and answered every single question I rose, which... read more

My husband and I are avid travelers and we tend to do all the booking, organizing and trip planning on our own, however I had recently come across Kimkim's website so we decided to give them a shot.

From the start the KimKim website was user friendly and the staff were kind, informative and attentive to our needs, and trust me I am a VERY detail oriented person. We were paired with our amazing coordinator, Hsu Hlaing, who was patient with me and answered every single question I rose, which were A LOT. In addition to this, there were multiple times where I had requested itinerary amendments and Hsu fulfilled each request perfectly, and even took the time to provide her personally opinions on areas she thinks were must sees, and which were nice to see places if we had more time. At the end we came up with a perfect itinerary, one that combined a seamless blend of tours and guides and personal exploration time. Myself, my best friend and my husband are grateful for Hsu, as she was beyond helpful and ensured every aspect of our trip was taken into account and all the even littlest details and requests came to life on our trip.

Hsu even coordinated SIM cards for each of us on the trip which made communicating with loved ones at home easier. On top of that she provided me with an incredibly organized packet which included our detailed itinerary, all our flight tickets and our hotel vouchers, labeled and organized by date. She checked in on a daily basis either with me personally or with our tour guide to ensure everything was going as planned and that we were having a good time, which personally went above and beyond her role, as she has already sold us an amazing trip yet she still made the effort to check in, which showed me how invested she was in ensuring we enjoyed every aspect of our trip.

Regarding our trip itself, our trip went perfectly to plan and working with KimKim made everything SO SIMPLE, allowing us to fully enjoy each one of our experiences as opposed to having to worry or plan our next move. At every point in our trip we had someone waiting for us to take us to or from one amazing experience to the next. The guides and drivers selected for us made our experience even more unforgettable. They were informative, easy to understand, fun to be around and were also very attentive to our needs.

Our experience in Myanmar will definitely be one of our favorites, not only is the country beautiful, clean and so diverse, the people themselves are kind, welcoming and made a lot of effort to make us feel welcome and at home. We hope to one day go back to explore more of the beauties of Myanmar but for now we will cherish every moment spent there and every memory made.

We are so glad we chose to explore Myanmar, and even more delighted that we were able to put Myanmar on the map for many of our friends/family's must visit lists after sharing most of our trip on social media.

HUGE THANKS TO HSU AND THE KIMKIM TEAM FOR A SEAMLESS AND INCREDIBLE ADVENTURE! We are looking forward to using KimKim again in the near future for our next adventure.

We were extremely pleased with the guides and drivers on our Myanmar trip. Guides were knowledgeable and eager to share information. They were reliable regarding pick up times and helpful in making our trip extremely positive.

I will recommend using kimkim to our friends

Hsu was very responsive and offered several itineraries as I explored possibilities. Once I settled on one she failed in details of activities, lodging, and travel very well! Our guide in Bagan was outstanding. Her knowledge of the area was superb and she filled our days til sunset making sure we were happy with activities. Our guide in Chin State was also good but we finished by 3:00 one day and while friendly and informative he was a bit quiet.

We had a brilliant time in Myanmar and found the experience to be more enjoyable after researching the trip and speaking to Hsu Hlaing in the weeks and months leading up to the trip. She would respond promptly and her knowledge was everything that we needed.

The guides that were selected were mostly perfect with particular praise to our guides in Yangon and Madalay - although the area of Bagan was the highlight of our holiday. Through Hsu, we found a beautiful beach in Ngapali and had a... read more

We had a brilliant time in Myanmar and found the experience to be more enjoyable after researching the trip and speaking to Hsu Hlaing in the weeks and months leading up to the trip. She would respond promptly and her knowledge was everything that we needed.

The guides that were selected were mostly perfect with particular praise to our guides in Yangon and Madalay - although the area of Bagan was the highlight of our holiday. Through Hsu, we found a beautiful beach in Ngapali and had a fantastic few days there.

The service was excellent from start to finish and we found that their extensive knowledge on the ground was a price worth paying.

Our family of five (with three kids aged 9-14) travelled to Myanmar in October 2019 having a wonderful experience. We had made some initial arrangements and bookings by ourselves as we were including a visit to our friends who were volunteering in Bagan. Because our trip was quite short in duration and we were unfamiliar with the country (and our kids haven't travelled much), I researched a lot on line about places to visit and people's blogs. I came across KimKim. We had an excellent... read more

Our family of five (with three kids aged 9-14) travelled to Myanmar in October 2019 having a wonderful experience. We had made some initial arrangements and bookings by ourselves as we were including a visit to our friends who were volunteering in Bagan. Because our trip was quite short in duration and we were unfamiliar with the country (and our kids haven't travelled much), I researched a lot on line about places to visit and people's blogs. I came across KimKim. We had an excellent experience using the KimKim platform, and working with Hsu Hlaing at Pegu Travel, to help design our itinerary and organise logistics. Hsu Hlaing synthesised our existing bookings into the Itinerary so that we left Australia with a well organised holiday that exceeded our expectations. We had a guide, driver and mini-van in Yangon, Inle Lake, Mandalay and a driver from Inle Lake to Bagan. This made our travel logistically easy and comfortable as we moved around, a priority for us to have a great family holiday together. We learnt so much because our three guides were really nice people, knowledgeable and fun. I feel that Hsu Hlaing interpreted our style of holiday well and matched us with great guides and activities. Hsu Hlaing communicated extremely well and was helpful when developing our itinerary or providing guidance about travel times and distances. We loved our time in Myanmar, and were very impressed by the friendly people we met, as well as the culture, history, food, temples, crafts etc.

This trip was nothing short of spectacular. Most memorable I found the pagodas in Bagan, and driving around exploring them on e-bikes. Also, the boat trip on Inle Lake was very nice. Our guides were knowledgeable and sociable. The people in Myanmar are very friendly, the food is great and reasonably priced.
The one thing I didn't like was riding on a horse-drawn cart in Inwa. The horses did not appear well-kept, and to watch one horse pull a cart with four adults was just painful.

Ms Hsu Hlaing was very closely in touch with us from the get-go. From the planning stage till the end of trip she kept in touch with us and our tour guides as our visit to Myanmar spanned across 3 states.

She also customised the trip to our preferences. Eg, we skipped Mount Popa and on hindsight it was a good decision as it was monsoon season and the day slated for it became an e-bike free and easy around Bagan and we were drenched before evening due to heavy rains. She also booked us lovely... read more

Ms Hsu Hlaing was very closely in touch with us from the get-go. From the planning stage till the end of trip she kept in touch with us and our tour guides as our visit to Myanmar spanned across 3 states.

She also customised the trip to our preferences. Eg, we skipped Mount Popa and on hindsight it was a good decision as it was monsoon season and the day slated for it became an e-bike free and easy around Bagan and we were drenched before evening due to heavy rains. She also booked us lovely accommodations that wished we had more time there!

We loved our trip that (We after all only had 5 nights in Myanmar) we were able to see very much of the attractions despite the 3 transfer flights between cities. We even had free and easy time.

On top of that, on our 2nd last day, we were able to totally change the itinerary on a last minute notice because we discovered vineyards in Inle! So our morning Mountain Biking trip became a lovely market visit and wine-tasting before we flew back to Yangon.

Overall we had a 5-star experience booking through Kimkim and Hsu Hlaing and would recommend this to anyone who wishes to visit Yangon

Amazing trip to Myanmar with Kimkim, Hsu Hlaing and our guides Tonn Tonn (Mandalay) and Min (Bagan). Itinerary was truly flexible and well planned - we managed to see so much! We felt this was also a really good value trip - all expecteds were included, hotels were really nice, tour was truly private and the price was very reasonable.

We felt our local specialist supported us well and was available for queries or for itinerary changes.

Planning process with Hsu Hlaing was very smooth and she obviously had a lot of experience. She was very responsive, communicative and proactive and made the whole experience getting our ideal itinerary so easy as a local expert.

Both our guides, Tunn tunn in Mandalay and Min in Bagan were excellent - friendly and professional and had so much to share with us about the history, people and culture of Myanmar.

Overall a great experience and would highly recommend for planning your dream trip with minimum fuss!

Spent an amazing and memorable 10 days in Myanmar thanks to Kim Kim and Pergus Tours. The Kim Kim app Is easy to use and eases communication between you and the tour operator they put you in touch with. Hsu Hlaing made me feel that her main concern was for my trip to meet expectations in every aspect. A free call at the planning stage with an international consultant helped set expectations, flexibility on the itinerary was offered along the way, the guides were informative and hotels well... read more

Spent an amazing and memorable 10 days in Myanmar thanks to Kim Kim and Pergus Tours. The Kim Kim app Is easy to use and eases communication between you and the tour operator they put you in touch with. Hsu Hlaing made me feel that her main concern was for my trip to meet expectations in every aspect. A free call at the planning stage with an international consultant helped set expectations, flexibility on the itinerary was offered along the way, the guides were informative and hotels well chosen. It’s a real personalized service. It may be cheaper to organise everything yourself or directly with a tour operator, but if you have a busy life and little time to sit and plan going through Kim Kim and having the reassurance of a recommended agency to help you plan and execute your trip is a definite advantage and one I would recommend.