Imke Herold

We had the most wonderful trip to Jordan, thanks to Imke. She was knowledgeable, very pleasant, had great recommendations, answered all my questions and was very patient with me. We are seasoned travelers but this was our first time in the middle east and were a little apprehensive but not anymore. We were able to see Petra, Wadi Rum, Baptism Site and Dead Sea. The whole experience was breathtaking. We were very happy with our hotel accommodations. A special shout out to our wonderful driver Akram. If I had to rate Akram from 1 to 10, I'll give him a 20. He went above and beyond to make sure that we were comfortable and well taken care of. He was always prompt, looks professional, very informative and always in a good mood. He ensured that we were taken to the places as per our Itinerary. He made our trip to Jordan very enjoyable and definitely one for the books. Our trip to Jordan was only the first leg of our vacation, we went to Dubai and Switzerland after and enjoyed it but our trip to Jordan was our favorite and the most memorable one, thanks to Imke and Akram! I've already recommended kimkim, Jordan and Akram to a few of my friends who are apprehensive to travel to the middle east. I'm now planning our next vacation to South America through kimkim as well!! Can't wait!! :))

The experience in Jordon itself was fantastic. It is a beautiful country and we enjoyed Petra and Wadi Rum immensely. The experience with kimkim was good at first, but a lot of important details were missed that soured our experience. Imke never sent us the name or contact info for our driver, despite her assuring us that she would and I reached out to her days before we left to get that info. We felt rather lost when we landed, not sure where to find him since there were groups of drivers/guides at many different places in the airport. Then we got to one of our hotels and it hadn't been paid for and the host at the desk rather aggressively insisted it was my responsibility to pay. I had to call the emergency line to get it resolved, and the whole process took over an hour from our time in Petra as we weren't allowed to leave the hotel without paying. Then, less important but most disappointing: despite confirming with Imke twice that we wanted to do the hot air balloon in Wadi Rum, she did not make the booking and it was already full when we got there so we missed out on one of the parts of our honeymoon that we were most looking forward to experiencing. And our driver was nice but we felt pressured at times to buy things from the gift shops and restaurants that he took us to (I know this is standard on tours but it shouldn't be). And then on our last day we had planned in our itinerary to explore Amman for a few hours but our driver insisted that we should stay at our hotel until 5pm (well past checkout) instead. We pushed back a bit but he was very insistent and so we felt uncomfortable and just agreed to that. Overall, we liked Jordan but I'm not sure I would go through kimkim again.

We visited Wadi Rum and Petra. A wonderful experience and well organised. Excellent driver and new Hyundai Van. Driver was always on time. The guide that showed us Wadi Rum had personality, knowledge and a joy to be with.

We had an amazing time in Jordan and all of our reservations/bookings/excursions etc were as we hoped they would be. The W Amman was beautiful. Our driver and guide, Faris, was great and so knowledgeable. He took us to Petra which was a highlight of the trip, then we stayed in a Bedouin camp in Wadi Rum (I recommend letting people know that the drive through the desert to get to the camp takes about 25-30 minutes. It was after 9pm, dark and we were nervous about why it was taking so long. Once we got there everything was great but would have been good to know in advance.) The sunrise jeep ride through Wadi Rum was breathtaking, camel ride was a lot of fun and then we made our way to the dead sea. The resort was beautiful and we had a great time getting mud wraps and taking advantage of the hotel spa's amenities and pools. Wadi Mujib was amazing, definitely a challenge, and our driver got us to the airport nice and early for our 5:30am flight to Cairo. It was an excellent trip!

We had a wonderful time in Jordan. KimKim was very helpful in planning our trip. They were always very quick to respond to our requests or questions.

I had a great experience with kimkim. The chat is great and made it very easy to book everything. Imke was extremely helpful since the first contact. She accommodated all our changes and answered all my questions. I was quite happy with the support and overall service.