Irene Lappa

Irene did an amazing job or organizing our trip. Travel was seamless, getting from airport to train station to scheduled tours.
I would have to say Florence was my favorite part of the trip. It was a bit more laid back and less crowded. We really enjoyed our cooking class!
Anna, our tour guide for Pompeii was wonderful. Very informative and easy to talk to.
Kathy, our guide for the Colosseum did a fantastic job. Showing us Palatine hill (which we were not even aware of) and showing us the history of the city and ending the tour with the colosseum.
Such a special and memorable trip.

What a wonderful trip to Italy planned by KimKim they certainly or and arranged for all highlights excellent hotels allowed us enough time to do our own thing yet still see all of the important highlights of a trip to Italy anytime we had questions it was easy to get a response that helped us find our way. It was great having a link to help us find our way to each meeting point we always felt like there was someone they’re helping us which was fantastic.

Hotel Review

Hotel Villa di Sorrento

Sorrento

Very clean, spacious, wonderful breakfast, great location, comfortable bed, good shower, very helpful staff , a very nice room.

Authenticity & Character

Location

Close to everything we wanted to do.

Staff

Very helpful and helping us find places in different things recommended.

Cleanliness & Comfort

Activity Review

Doge's Palace & St. Mark's Basilica Tour

Venice

I wouldn’t miss this Tour. We had a small group of four. The tour guide was fabulous filled with information that she gave to us readily with good English and was very pleasant making our visit even more wonderful.

Quality of Experience

Guides, Drivers and Staff

The drivers were very experienced and very fun way to get around. We never had to worry about how to get there.

Transport

Our transport was always there, even though sometimes we weren’t very accommodating when we got off at the wrong train exit they still came and picked us up.

Dear Kim Kim,

I hope this message finds you well. I wanted to take a moment to share some feedback regarding our recent trip, as this vacation is incredibly meaningful to my husband and me. It serves as our yearly honeymoon — a special time for us to reconnect, especially since we both work in law enforcement and rarely have time away together.

First, I want to express my appreciation for your attentiveness and professionalism throughout the planning process. However, I don’t feel that my preferences and expectations were not fully understood or reflected in some parts of the trip.

Our hotel in Athens was nice in terms of accommodations, but the lack of concierge service was a major disappointment for us. Personalized service and assistance are very important elements of our travel experience. While the hotel staff were friendly and welcoming, the absence of a concierge made it difficult to navigate the area and arrange activities smoothly.

We also encountered an issue with our tour guides in Athens. There was some confusion about our meeting location, and the guide became upset and raised her voice when we didn’t meet her outside as she expected — we had been waiting just downstairs. While this was uncomfortable, I do want to acknowledge that she was very knowledgeable and that the remainder of the tour went well.

A more serious issue occurred when departing to Egypt. We learned from the airline that our travel agent should have verified that our passports were compliant for our destination. Unfortunately, my husband’s passport was not accepted initially because it expires in April 2026, leading to a 12-hour delay. We made multiple calls and sent messages but received no response. After pleading with the airline, they finally allowed us to continue our travel. By the time we arrived in Egypt, it was 3:45 a.m., and we reached the hotel around 5:45 a.m. Our scheduled day tour at 8 a.m. had to be postponed to 11 a.m., causing us to miss several experiences. This situation created a domino effect that impacted a significant portion of our trip.

On a positive note, our time in Santorini was absolutely wonderful. The hotel, staff, and tour guides there exceeded our expectations and made that part of our trip truly memorable.

I’m sharing this feedback because we truly value these annual trips, and with a few adjustments, future experiences could be exceptional from start to finish. I would appreciate any follow-up or resolution you can offer, particularly regarding the passport issue and the missed portions of our tours.

Thank you again for your time, and I look forward to your response.

Warm regards,
Racquel Gil

Hotel Reviews

Dreams Luxury Suites

Santorini

We truly cannot express how much we loved everything about this hotel. Every detail, from the warm hospitality to the breathtaking views, made our stay extraordinary.

Authenticity & Character

Location

Staff

Our cleaning lady and the staff member who delivered our food each day were absolutely the sweetest. They went above and beyond to make us feel welcome and taken care of — we’ll never forget their kindness.

Cleanliness & Comfort

Ergon House Athens

Athens

The hotel was nice in terms of accommodations, but the lack of concierge service was a major disappointment for us. Personalized service and assistance are very important elements of our travel experience. While the hotel staff were friendly and welcoming, the absence of a concierge made it difficult to navigate the area and arrange activities smoothly.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Premium Sunset Catamaran Cruise in the Caldera lagoon

Santorini

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Local Transfer in Santorini

Greece

The local company we worked with was outstanding. Their kindness, professionalism, and attention to detail made a lasting impression on us.

Quality of Experience

Guides, Drivers and Staff

Transport

Santorini Farm Tour: Food & Wine

Santorini

We absolutely loved our guide! Her kindness, knowledge, and thoughtfulness stood out. She made sure we took plenty of pictures and helped us create memories we’ll cherish forever.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

The local company we worked with was outstanding. Their kindness, professionalism, and attention to detail made a lasting impression on us.

Private Acropolis Hill & Museum Tour

Athens

Experiencing the rich history and culture firsthand felt like stepping back in time — it was absolutely spectacular.

Quality of Experience

Guides, Drivers and Staff

Transport

There was no transport we walk everywhere

Other guides were Dimitris and Klio
This is our third KimKim adventure. It was the first time we rented a car to possibly have more flexibility. Everything was smooth when we landed in Athens and hopped to Crete. We were met but Kosta from Kosmos car rental and got a new car (but the windshield washer did not work). Off to Rethymno and we realized how Greeks drive. The double yellow lines in the center of the road is merely a suggestion. After a while driving went from unnerving to terrifying. Our hotel in old town Rethymno was lovely and so were the people there. We know you recommended staying in Chania and Heraklion and we elected to stay in Rethymno. We wish that you had persuaded us and said something about Greek drivers. As it was, we eliminated trips to Elafonisi beach and other places. We went to a beautiful beach Skinaria, the drive through the gorge was beautiful. The last leg of the drive to the beach was again terrifying. It really put a damper on our beach trips. We take some responsibility as you did warn us that it was 2.5 hours to Elafonisi. The tour of the Palace of Knossos was fabulous and Viv is a great tour guide. The museum was amazing. The hotel was nice and the people very friendly and helpful. The room was OK but we read that room 106 has a balcony and that would have been nicer.
Our tour of Chania with Petros was very good too. Parking was very challenging but manageable.
Athens was great. The Elysium was a beautiful venue for dinner with a perfect view of the Parthenon. The hotel was delightful. The car pick up was perfectly convenient and getting out of Athens was surprisingly easy. Hearing about the marathon scheduled for that day made us apprehensive but not a problem. Also it was nice to have a hotel with an elevator.
Nafplio; the drive was straightforward but after our experiences in Crete we were nervous and omitted some of the planned drives. The Athena hotel in Nafplio is beautiful with a nice room at the top floor. Of course, 70 stairs from the lobby to our room carrying heavy bags was not top of my list of exercises. I am 71 years old. I suppose I should have checked into that.
On our last KimKim adventure (Portugal) we thought about renting a car but then changed our minds. I wish we had done it differently on the trip.

Hotel Reviews

Athena Hotel Nafplion

Nafplio

If you are healthy enough to take a lot of stairs (70) then try for the rooftop room. Amazing views to the castle, the city and the harbor. If you are not in the best of shape, the stairs can be a lot. There is no elevator. Also, we could have used a better description of the location as we drove right past it using GPS. There is no parking at the hotel but you can briefly park 10 meters away. Parking is touch and go. There are parking lots and if you are lucky you can get a place not too far from the hotel.

Authenticity & Character

A very nice venue with the best shower of the 3 hotels. The room had a good amount of space.

Location

In the heart of the old city. Easy to get anywhere.

Staff

The only complaint was that there was nobody who could carry our bags up the 70 stairs

Cleanliness & Comfort

Noma Hotel Athens

Athens

Old but updated with a nice elevator, large bed, nice bathroom and shower and a balcony! Its location is close to the destinations we wanted to see and lots of nice areas to explore nearby.

Authenticity & Character

Location

Close to the Plaka and not far from Syntagnia sq. Close to the Elysium rooftop and Ergon House.

Staff

Friendly and willing to help.

Cleanliness & Comfort

Veneto Boutique Hotel

Rethymno, Crete

Room 107 has small floor-level windows. The restaurant is great, and the breakfast offerings are delicious and with a lot of options. Beds are comfortable, the shower is nice and the AC works well. Get room 106 as it has the only balcony. The staff are delightful and very helpful.

Authenticity & Character

The hotel is a 600 year old monastery that is beautiful and well kept.

Location

Please note: you cannot drive to the hotel, even to drop off your luggage.

Staff

Very helpful when we needed to change plans or get restaurant recommendations.

Cleanliness & Comfort

The beds are very comfortable and the rooms and dining area are kept very clean

Activity Reviews

Acropolis of Mycenae Guided Tour 

Greece

We were surprised that this area was not as developed/restored as Knossos. It was however very interesting.

Quality of Experience

Guides, Drivers and Staff

Again as with all guide, certified, knowledgeable and very personable.

Transport

George was a very good guide.

Local transfer in Nafplio

Nafplio

This was OK since it was major highway. The car was OK except when the check engine light came on causing a lot of distress and anxiety as we were on a 2 lane road with no area to pull off.

Quality of Experience

I could have elected to get a transfer.

Sea Kayak above sunken Epidaurus

Nafplio

The weather report was for cold and wet so we did not go.

Car Rental Drop-off

Greece

Easy, drive up, park, toss the keys through the hole. Done

Private Knossos & Museum Tour

Greece

The Palace is much larger than we expected and it is very well presented with excavations and restorations.

Quality of Experience

Guides, Drivers and Staff

Viv is a wonderful and knowledgeable guide! We loved her discussion of the palace and her insight.

Transport

We rented a car.

Private Old Town of Chania guided walk

Chania

Petros was very accommodating as we got there a bit late due to traffic and could not find parking close to the meeting spot. He is very knowledgeable about the area and its history. He recommended a great place for lunch that was not overwhelmed by tourists. Chania is a delightful place with a lot of history to explore.

Quality of Experience

Coastal Greece has a lot of history from the ancient times, Venetian then Ottoman occupation. All have left their imprint on the island.

Guides, Drivers and Staff

Petros was terrific. Very good guide!

Transport

We rented a car and as we said before, driving is not the best part of the experience.

Car Rental Pick-up

Greece

Kostas met us at the baggage claim and brought ut to the car. Very convenient.

Quality of Experience

Guides, Drivers and Staff

Transport

Although the car was new, the windshield washer did not work so I needed to carry a bottle of water to wash the window manually.

Irene was a wonderful help setting a great itinerary, planning activities and finding lodging in great locations. The KimKim team provided support to us during the trip, keeping us posted on changes in schedule and responded quickly to questions (big and small) while we were traveling. We loved the detail provided to help us navigate between locations, stops along the way etc. they were all spot on! This was a memorable trip thanks to the KimKim team!

We enjoyed our 19 day Italy trip very much. Everything went very smoothly and we did ALOT!
Our driver Dino in Sorrento area was a standout. Polite, punctual, helpful and friendly. He was also quite informative seeing as he was a driver and not really a guide.

Petros was wonderful touring us about Chania! Also loved our tour of the Palace of Knossos and the Museum!!

Hotel Reviews

Athena Hotel Nafplion

Nafplio

Our room on the top floor and it's amazing 360 view was a lovely way to end the vacation!

Authenticity & Character

Our view.

Location

Quick access to everything in town.

Staff

Lovely Staff! So helpful!!!

Cleanliness & Comfort

Everything was nice and clean and comfy!

Noma Hotel Athens

Athens

Great locale and very cool and stylish digs.

Authenticity & Character

The essence of Athens.

Location

close to museums, dining and night life as well as Plaka

Staff

Very helpful!

Cleanliness & Comfort

Only complaint was a leaky shower. otherwise everything that we needed. Free water would have been helpful though!

Veneto Boutique Hotel

Rethymno, Crete

Lovely boutique hotel. Sadly my husband dropped his wedding ring down the drain in the bathroom floor we believe. No insurance. Food was excellent and service top notch as well, including the concierge, the wine and barista, and housekeeping. But the star of the show for me were the breakfasts and the wonderful lady(s) in charge!!!!

Authenticity & Character

The historic preservation. So many amenities.

Location

Rethymno location

Staff

The Concierges and the lady who was part of the waitstaff that managed the wines.

Cleanliness & Comfort

Clean and comfortable and the room was surprisingly large!

Activity Reviews

Acropolis of Mycenae Guided Tour 

Greece

Excellent guide.

Quality of Experience

Guides, Drivers and Staff

Went out of his way to add details and stops that really made the tour special!!

Transport

Safe driver and so knowledgable. Ver nice and thoughtful.

Private Knossos & Museum Tour

Greece

Very knowledgable and nice personality. Very likable!!

Quality of Experience

Knossos

Guides, Drivers and Staff

Our guide and just the whole Minoan story.

Private Old Town of Chania guided walk

Chania

Very informative!

Quality of Experience

excellent insight. Could not have had a better guide.

Guides, Drivers and Staff

Knowledgeable history major and Chania native.

Local transfer in Nafplio

Nafplio

No one warned us to be careful about the gasoline. We chose a station that seemed to be a common station with a midpoint cost. An hour after filling up we had a check engine light come on in the middle of no where. Very stressful. There was no manual about the car in the glove box. We thought we were about to have an engine failure. Very upsetting! The car itself was pretty old and a bit beaten up.

Quality of Experience

Guides, Drivers and Staff

Transport

They had better cars than we did.

Car Rental Drop-off

Greece

Easy

Car Rental Pick-up

Greece

The window washers did not work which is a big problem in dusty Crete!!!!

Quality of Experience

Cousel people before they travel there

Guides, Drivers and Staff

Transport