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Travel12

Travel12 operates trips on behalf of kimkim in Greece and Italy. It is a travel company that represents an innovative approach to travel planning and execution.

We offer authentic, coherent, tailor-made experiences in Greece and Italy, showcasing the unique natural, historical, and cultural heritage of the countries, and bringing travelers in touch with the locals' everyday life.

We design end-to-end experiences to meet traveler needs and preferences, and deliver them in a way that makes them unique and memorable: personalized, well-balanced, meaningful and truly enjoyable!

To ensure the best possible quality of services, everyone involved in serving our travelers has the appropriate knowledge, experience, training and attitude.

We pay attention to the detail to ensure your experience is flawless. We are committed to high quality and to continuous improvement. We care about sustainability and offer all our services with respect to natural and cultural heritage.

Travel12 is part of the following groups: Greece Travel Agents, Italy Travel Agents

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Recent Trip Reviews for Travel12

Thank you for making our Italy trip memorable!
Italy | Feb 10 - Feb 20, 2026

Aparna
Aparna S.
Frisco, TX | Reviewed on Feb 25, 2026
From the moment Irene reached out to me to start the planning of our trip, to the time we boarded our return flight - everything went as smoothly as possible.
This was our third trip w/ Kimkim and we are happy that it worked out as we expected.
We are super thankful to Irene and Travel12 team for making our trip memorable.
All the guides, drivers were very knowledgable, respectful and we enjoyed talking to them during our tours.
Thank you!!
Read more

From the moment Irene reached out to me to start the planning of our trip, to the time we boarded our return flight - everything went as smoothly as possible.
This was our third trip w/ Kimkim and we are happy that it worked out as we expected.
We are super thankful to Irene and Travel12 team for making our trip memorable.
All the guides, drivers were very knowledgable, respectful and we enjoyed talking to them during our tours.
Thank you!!

Hotel Reviews
The Floor
Milano
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Santa Maria Novella
Florence
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Royal Continental Hotel Naples
Naples
Authenticity & Character
Location
Staff
The front desk staff can do better with friendly communication.
Cleanliness & Comfort
Hotel Modigliani
Roma
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private Tour of Brera District
Private Tour of Brera District
Milan

Our guide was very knowledgeable and explained the paintings, history well!!

Lake Como full-day Trip from Milan
Lake Como full-day Trip from Milan
Milan

we had a really good visit to Lake Como. The weather goddess favored us and gave such a wonderful day - both cloudy and bright and sunny.! our guide adjusted our plan for the day according to the weather. He took care of the subway and the train tickets and over all had a lovely day w/ his help.

Quality of Experience
Guides, Drivers and Staff
very friendly, informed and adjusted plans according to our interests and weather.
Transport
Our guide took care of the public transportation tickets etc also so smoothly and ensured we had a proper back and forth. Train journey was very nice!
Milano Fashion Tour
Milano Fashion Tour
Milan

we were delayed by 15-20 mins, no mistake of our guide, but the GPS took us on a long route. though our time was short, we got good info on Armani, walked to Prada. Very nice of our guide to spend good time w/ us.

Quality of Experience
Guides, Drivers and Staff
Afternoon Naples Walking Tour & Seafood Dinner
Afternoon Naples Walking Tour & Seafood Dinner
Naples
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Amalfi Coast Driving Tour
Private Amalfi Coast Driving Tour
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Private Full Day Tivoli Tour from Rome
Private Full Day Tivoli Tour from Rome
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Private Appian Way and Catacomb Tour
Private Appian Way and Catacomb Tour
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
did not expect a Merc S350 :) this transport was the best of the trip.. enjoyed a lot!
Milan Highlights Private Tour with Last Supper & Duomo
Milan Highlights Private Tour with Last Supper & Duomo
Milan
Quality of Experience
Guides, Drivers and Staff
Transport
Vatican Guided Tour
Vatican Guided Tour
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
we walked to all the destinations - hotel selection was really good.
Local specialist: Irene Lappa
Irene
Irene Lappa
Local specialist in Athens, Greece | Replied on Feb 27, 2026

Dear Aparna,
Thank you so much for your kind words and your wonderful review! It truly means a lot.
I am delighted to hear that you had such a memorable trip! Knowing that your experience was special is the greatest reward.
Wishing you all the very best, and I hope we will have the opportunity to work together again, perhaps to create another unforgettable journey, maybe to beautiful Greece next time.
Warmest regards,
Irene

Truly nothing was left to chance. It was a lo...
Italy | Feb 2 - Feb 10, 2026

H
Heather C.
San Jose, CA | Reviewed on Feb 11, 2026

Truly nothing was left to chance. It was a lot but I have all week to recover! EVERY guide was incredible! Knowledgeable, engaging, fun!! No better way to experience ALL the things ! I can’t thank them enough!!

Local specialist: Irene Lappa
Irene
Irene Lappa
Local specialist in Athens, Greece | Replied on Feb 13, 2026

Dear Heather,
Thank you so much for sharing your wonderful review. I am absolutely thrilled to hear that you had such a fantastic trip to Italy!
It was a pleasure working on your beautiful trip - and I understand that it was a lot especially while traveling during the Milano Cortina Winter Olympics and the Venice Carnival!
I hope we will reconnect soon to plan another unforgettable journey together, perhaps to a different corner of Italy, or maybe even Greece next time?
I wish you all the very best and many more happy travels ahead.
Warmest regards,
Irene

Trip to remember - Italy family trip
Italy | Jun 14 - Jun 29, 2025

R
ROSITA F.
Australia | Reviewed on Feb 08, 2026
Extreme apologies for this delay
My clients were very slow with their feedback.
They were blown over with the absolutely fabulous experience it was for the whole family.
The services were great and I think the highlight was the boat trip at Amalfi
Thanks very much to Irene who was very patient and prompt with responses and helping fully, for the success of this trip. Thank you Kimkim Rosita Read more

Extreme apologies for this delay
My clients were very slow with their feedback.

They were blown over with the absolutely fabulous experience it was for the whole family.
The services were great and I think the highlight was the boat trip at Amalfi

Thanks very much to Irene who was very patient and prompt with responses and helping fully, for the success of this trip.

Thank you Kimkim

Rosita

Activity Reviews
Useful Information
Italy

Clients had a poir experience with the driver who asked for payment

Quality of Experience
Private Val d’Orcia Tour for Fernandez Family
Private Val d’Orcia Tour for Fernandez Family
Tuscany

Excellent

Quality of Experience
Private Val  d 'Elsa Tour for Fernandez Family
Private Val d 'Elsa Tour for Fernandez Family
Tuscany

Amazing staff and hosts

Local transfer in Amalfi Coast
Italy
Private Capri Boat Tour from Amalfi for Fernandez Family
Private Capri Boat Tour from Amalfi for Fernandez Family
Amalfi Coast

Extremely fantastic and loved by the guests Staff were fabulous

Private Vatican Guided Tour
Private Vatican Guided Tour
Rome
Local specialist: Irene Lappa
Irene
Irene Lappa
Local specialist in Athens, Greece | Replied on Feb 13, 2026

Dear Rosita,
Thank you so much for sharing your clients’ wonderful feedback with me. I am truly delighted to hear that the family had such a fabulous experience in Italy! I am also very grateful for your kind words, they mean a great deal.
Thank you again for taking the time to pass along their comments.
Wishing you all the very best,
Irene

Amazing Birthday Trip!!!
Italy | Oct 4 - Oct 11, 2025

L
Lauren C.
Los Angeles, CA | Reviewed on Nov 27, 2025
From arrival to departure this trip was divine! We were able to to relax and take in the history in Venice. Hands down, one of the most amazing guides I've ever experienced took us through St. Mark's Basilica and Doge's Palace. She left us with so many jewels of history we were in awe. It was a great start. Accomodations in Venice were exactly what we were looking for.
The food and wine tour in Florence was truly a highlight! We even went back the next day to purchase more bottles 🥴.
Our...
Read more

From arrival to departure this trip was divine! We were able to to relax and take in the history in Venice. Hands down, one of the most amazing guides I've ever experienced took us through St. Mark's Basilica and Doge's Palace. She left us with so many jewels of history we were in awe. It was a great start. Accomodations in Venice were exactly what we were looking for.
The food and wine tour in Florence was truly a highlight! We even went back the next day to purchase more bottles 🥴.
Our guide for the Uffizi & Accademia tour was nothing short of amazing as well.
The following day our day trip to Tuscany and San Gimignano took our breath away. The commute was filled with knowledge, history, and a light chat. Our driver couldn't have been more perfect. He was our absolute favorite!!!!!
Rome personally stole my heart, the Vatican in particular, and our guide was *chef's kiss*. I cried like a baby in the Sistine Chapel and the tears continued as we walked through the holy doors and experienced St. Peter's basilica during Jubilee!

Thank you Irene! This trip was EXACTLY what we were looking for.

Hotel Reviews
Palazzo Morosini Degli Spezieri - Apartment hotel
Venice

This was the best accommodation of our entire trip! I would recommend this place to anyone traveling to Venice.

Authenticity & Character
Right on the canal
Location
Staff
Over and beyond with maintaining the surprise for my mom
Cleanliness & Comfort
No complaints
Hotel Santa Maria Novella
Florence

Great location

Authenticity & Character
Great breakfast
Location
Easily accessible to everything
Staff
Cleanliness & Comfort
Argentina Residenza Style Hotel Rome
Rome

Great location

Authenticity & Character
Location
Staff
I appreciate them soooo much for helping with a last minute reservation
Cleanliness & Comfort
Activity Reviews
Private Doge's Palace & St. Mark's Basilica Tour
Private Doge's Palace & St. Mark's Basilica Tour
Venice

Ahhhhmazing guide! We were blown away by the history.

Quality of Experience
Guides, Drivers and Staff
Transport
Sunset Grand Canal boat tour in Venice
Sunset Grand Canal boat tour in Venice
Venice

Great guide!

Quality of Experience
Guides, Drivers and Staff
Transport
Private Gondola Ride
Private Gondola Ride
Venice
Quality of Experience
Guides, Drivers and Staff
Transport
Private Uffizi & Accademia Galleries Tour
Private Uffizi & Accademia Galleries Tour
Florence
Quality of Experience
Guides, Drivers and Staff
Transport
Florence Food & Wine Tour
Florence Food & Wine Tour
Florence

Wonderful guide

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Tuscany Day Trip to Siena and San Gimignano
Private Tuscany Day Trip to Siena and San Gimignano
Italy

Highlight of out trip! Our guide was a delight. He quite literally made this long commute a beautiful excursion filled with charm, storytelling, and attention to detail. Give this man a raise!!!!!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Colosseum & Roman Forum Tour
Private Colosseum & Roman Forum Tour
Rome

Our guide had the most wonderful architectural knowledge. His storytelling created images in our mind that encapsulated the height of the Roman empire.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Vatican Guided Tour
Private Vatican Guided Tour
Rome

Nothing prepared my emotions as we walked through the Holy Doors during Jubilee! The Vatican, along with, St. Peter's basilica left me speechless.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Irene Lappa
Irene
Irene Lappa
Local specialist in Athens, Greece | Replied on Dec 05, 2025

My dear Lauren,
Thank you so much for sharing this beautiful review!
I am absolutely thrilled to hear that your journey was everything you were looking for and that you had such an amazing time.
It was a pleasure to help you plan this trip, and I am here whenever you feel inspired to start dreaming about the next one, whether in another part of Italy or perhaps Greece next time?!!
All the very best,
Irene

Highly recommend KimKim Travel
Italy | Jul 2 - Jul 15, 2025

M
Marcy B.
Boise, ID | Reviewed on Nov 07, 2025
We love KimKim travel. Have used for a few trips now. We worked wtih Tasos on our Italy trip and he was easy to work with and very accomodating. We had a couple of snafus on our trip (our fault, we left a couple of items in the hotel room) and the hotel reached out to KimKim who contacted us and all was remedied. All the hotels, transfers, tours were wonderful. We had the best family trip!! Read more

We love KimKim travel. Have used for a few trips now. We worked wtih Tasos on our Italy trip and he was easy to work with and very accomodating. We had a couple of snafus on our trip (our fault, we left a couple of items in the hotel room) and the hotel reached out to KimKim who contacted us and all was remedied. All the hotels, transfers, tours were wonderful. We had the best family trip!!

Hotel Reviews
Palazzo Niccolini al Duomo
Florence

SUCH a GREAT location and the hotel was very comfortable! Definitely recommend

Authenticity & Character
very charming!
Location
steps away from the Duomo, central location
Staff
friendly and helpful
Cleanliness & Comfort
air conditioning, spacious room and bathroom
Art Hotel Commercianti
Bologna

Great location, staff not the most friendly. Room was TINY but we only slept there.

Authenticity & Character
Very unique vibe
Location
Staff
Not overly friendly or helpful staff
Cleanliness & Comfort
Tiny room and bath but clean
Il Sogno di Giulietta - Relais de Charme
Verona

We loved this hotel. Great location, fun to have Juliet's courtyard to ourselves after hours. Room was fantastic. Very cool hotel.

Authenticity & Character
Such a cool place and rooms are amazing!
Location
In Juliet's courtyard...very unique and fun!
Staff
Very friendly
Cleanliness & Comfort
Very clean and comfortable.
La Briosa
Bolzano

Great location and very cool hotel, staff friendly and breakfast buffets were delicious!

Authenticity & Character
Very cool vibe, modern feel
Location
Great, easy central location to walk to everything
Staff
Very friendly
Cleanliness & Comfort
Spacious room and bathroom, very new feeling and clean
Gentle Hide Hotel
Salzburg

Interesting hotel, great location, spacious rooms

Authenticity & Character
Cool vibe, the breakfast buffets were great, outside area to sit and have a cocktail was super cool, rooms cool vibe
Location
Great location, easy to walk everywhere
Staff
Not the most friendly
Cleanliness & Comfort
comfy, clean
Activity Reviews
Private Florence Highlights Walking Tour
Private Florence Highlights Walking Tour
Florence

Perfect length of time and our guide was so friendly and knowledgeable

Quality of Experience
Guides, Drivers and Staff
Transport
able to walk
Evening Food & Wine Tour
Evening Food & Wine Tour
Bologna

great, friendly, knowledgeable guide and the food was amazing. glad we did a lot of walking to balance the eating! :)

Quality of Experience
Food
authentic and delicious!
Guides, Drivers and Staff
super friendly with great info
Transport
walking
Private Verona Walking Tour
Private Verona Walking Tour
Italy

Great tour to get a good feel of the city. Our guide showed us some really cool things and had great knowledge about the city.

Quality of Experience
Guides, Drivers and Staff
he was knowlegeable, very personable and funny!
Transport
walking
Parma Tour With Parmigiano, Prosciutto & Balsamico
Parma Tour With Parmigiano, Prosciutto & Balsamico
Italy

this was a bit long, could have skipped the prociutto portion

Quality of Experience
the guide was just ok and this tour was a bit long
Food
could skip the proscuitto portion
Guides, Drivers and Staff
our guide was not the most friendly but was knowledgeable
Transport
easy and our driver was great
Sirmione & Lake Garda Tour from Verona
Sirmione & Lake Garda Tour from Verona
Verona

Beautiful!

Quality of Experience
Guides, Drivers and Staff
Guide was great!
Transport
Easy!
Full day  Dolomites tour with hike
Full day Dolomites tour with hike
Italy

The Dolomites are just beautiful! Our guide was fantastic!

Quality of Experience
Such a cool experience, wish we had more time to hike more
Guides, Drivers and Staff
Our guide was so fun to talk to and spend the day with!
Transport
Private Half-Day Walking Tour of Hohensalzburg Fortress
Private Half-Day Walking Tour of Hohensalzburg Fortress
Salzburg

so fun to see and having a private tour we were able to get into areas and see things other tours could not.

Quality of Experience
Guides, Drivers and Staff
Our guide was so sweet and shared a ton of great information with us
Transport
walking
Valpolicella Wine tour
Valpolicella Wine tour
Italy

Loved this, visited two beautiful properties with amazing wine!

Quality of Experience
the beauty of the wineries
Guides, Drivers and Staff
driver was so friendly and the staff at both wineries were so friendly and shared a lot of great info
Transport
on time and friendly
Local specialist: Tasos Mylonas

Irene did an amazing job or organizing our tr...
Italy | Oct 18 - Oct 26, 2025

Susanna
Susanna R.
Chicago, IL | Reviewed on Nov 02, 2025

Irene did an amazing job or organizing our trip. Travel was seamless, getting from airport to train station to scheduled tours.
I would have to say Florence was my favorite part of the trip. It was a bit more laid back and less crowded. We really enjoyed our cooking class!
Anna, our tour guide for Pompeii was wonderful. Very informative and easy to talk to.
Kathy, our guide for the Colosseum did a fantastic job. Showing us Palatine hill (which we were not even aware of) and showing us the history of the city and ending the tour with the colosseum.
Such a special and memorable trip.

Local specialist: Irene Lappa
Irene
Irene Lappa
Local specialist in Athens, Greece | Replied on Nov 11, 2025

Dear Susanna,
Thank you so much for your wonderful words, I truly appreciate them!
I am delighted to hear that you had a memorable trip and enjoyed your tours and experiences. I will pass along your kind words and appreciation to Anna and Kathy.
Wishing you all the very best and safe travels!
Irene

What a wonderful trip to Italy planned by Kim...
Italy | Oct 16 - Oct 27, 2025

Mary
Mary L.
Richardson, TX | Reviewed on Nov 01, 2025
What a wonderful trip to Italy planned by KimKim they certainly or and arranged for all highlights excellent hotels allowed us enough time to do our own thing yet still see all of the important highlights of a trip to Italy anytime we had questions it was easy to get a response that helped us find our way. It was great having a link to help us find our way to each meeting point we always felt like there was someone they’re helping us which was fantastic. Read more

What a wonderful trip to Italy planned by KimKim they certainly or and arranged for all highlights excellent hotels allowed us enough time to do our own thing yet still see all of the important highlights of a trip to Italy anytime we had questions it was easy to get a response that helped us find our way. It was great having a link to help us find our way to each meeting point we always felt like there was someone they’re helping us which was fantastic.

Hotel Review
Hotel Villa di Sorrento
Sorrento

Very clean, spacious, wonderful breakfast, great location, comfortable bed, good shower, very helpful staff , a very nice room.

Authenticity & Character
Location
Close to everything we wanted to do.
Staff
Very helpful and helping us find places in different things recommended.
Cleanliness & Comfort
Activity Review
Doge's Palace & St. Mark's Basilica Tour
Doge's Palace & St. Mark's Basilica Tour
Venice

I wouldn’t miss this Tour. We had a small group of four. The tour guide was fabulous filled with information that she gave to us readily with good English and was very pleasant making our visit even more wonderful.

Quality of Experience
Guides, Drivers and Staff
The drivers were very experienced and very fun way to get around. We never had to worry about how to get there.
Transport
Our transport was always there, even though sometimes we weren’t very accommodating when we got off at the wrong train exit they still came and picked us up.
Local specialist: Irene Lappa
Irene
Irene Lappa
Local specialist in Athens, Greece | Replied on Nov 18, 2025

Dear Mary,
Thank you very much for your thoughtful review.
I’m so happy to hear that you had a wonderful trip to Italy and felt well taken care of throughout your journey.
Wishing you safe and happy travels, and I hope I will have the pleasure of planning your next adventure, perhaps to Greece!
Warm regards,
Irene

Irene was magnificent always there when we ne...
Italy | Oct 16 - Oct 27, 2025

John
John N.
Newark, NJ | Reviewed on Oct 28, 2025
Irene was magnificent always there when we needed her. Read more

Irene was magnificent always there when we needed her.

Hotel Reviews
Hotel Villa di Sorrento
Sorrento

the hotel was located in the central area of Sorrento very easy to find food and drink

Authenticity & Character
Location
Staff
we left early one morning, and the staff provided us with a breakfast to go
Cleanliness & Comfort
Hotel Modigliani
Roma

was located in a safe area of Rome.

Authenticity & Character
Location
Staff
we drank some wine in the garden, and the staff provided us with wine glasses, very cooperative, friendly, and courteous
Cleanliness & Comfort
Hotel della Signoria
Florence

breakfast and the breakfast staff were excellent

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Olimpia
Venice

good location great breakfast. Very clean.

Authenticity & Character
Location
close to the train station within walking distance of many restaurants
Staff
do not remember any names, but helped us line up a great boat tour of Venice
Cleanliness & Comfort
Activity Reviews
Private Vatican Guided Tour
Private Vatican Guided Tour
Rome

the Vatican was beautiful and the Saint Peter‘s Basilica was beautiful, but we did not get to go to the dome or see the Sistine Chapel .

Quality of Experience
Guides, Drivers and Staff
Transport
Local transfer in Rome
Rome

every transfer was on time and precisely to the point we wanted to see

Quality of Experience
Guides, Drivers and Staff
some of the guides during our trip were a little difficult to understand for me
Transport
Local specialist: Irene Lappa
Irene
Irene Lappa
Local specialist in Athens, Greece | Replied on Nov 11, 2025

Dear John,
Thank you so much for your kind words, I truly appreciate them!
It was a real pleasure working with you on your wonderful trip, and I hope we will have the chance to reconnect again soon to plan your next beautiful adventure.
All the very best,
Irene

The trip went so smoothly. Hotels were lovel...
Italy | Oct 16 - Oct 27, 2025

R
Rhonda H.
Chicago, IL | Reviewed on Oct 28, 2025
The trip went so smoothly. Hotels were lovely and were located in great neighborhoods. All the tours and tour guides were spectacular! The tours that we did were more wonderful than we expected! Loved the wine tours! Every wine tour was totally different from each other. Capri was a great surprise! Loved the Vatican! Was disappointed that we couldn’t visit the Sistene Chapel and couldn’t go on Our boat ride around Sorrento but those were not any fault of KimKim. Read more

The trip went so smoothly. Hotels were lovely and were located in great neighborhoods. All the tours and tour guides were spectacular! The tours that we did were more wonderful than we expected! Loved the wine tours! Every wine tour was totally different from each other. Capri was a great surprise! Loved the Vatican! Was disappointed that we couldn’t visit the Sistene Chapel and couldn’t go on Our boat ride around Sorrento but those were not any fault of KimKim.

Hotel Reviews
Hotel Villa di Sorrento
Sorrento

This hotel was located in the Main Street of Sorrento. We could walk down to the beach. We could walk one block and we were at the best restaurants and bars. Shopping was a toss the street

Authenticity & Character
Historic building and lobby was lovely. Loved the dining room. Very clean and good food.
Location
Staff
All the:desk staff was so helpful. Provided maps and ideas of must see places
Cleanliness & Comfort
Hotel Modigliani
Roma

Desk clerks were wonderful. There was a lovely garden in the center of the hotel. We could gather there and drink wine. Easy access to walk for our sights and shopping

Authenticity & Character
Breakfast every day was wonderful. Great staff
Location
Staff
Cleanliness & Comfort
Very historic. Lovely lounge and lobby
Hotel della Signoria
Florence

We had a large upstairs room. Shower was outside of bathroom. Was nice so we could both get ready for the day quickly. Breakfast was upstairs on Top floor. The service there was superb. Omelets and coffee were made to order. Desk clerks were helpful

Authenticity & Character
Location
Location was central to all of the action
Staff
Very friendly and helpful
Cleanliness & Comfort
Hotel Olimpia
Venice

Breakfasts were so so good. Service was amazing There was a beautiful garden area. Could drink wine out there. Lovely atmosphere.

Authenticity & Character
Rooms were clean. Very quaint!
Location
Right on a canal! Restaurants were right out front.
Staff
Desk clerks were very attentive. Helpful!
Cleanliness & Comfort
Quiet and cozy
Activity Reviews
Private Vatican Guided Tour
Private Vatican Guided Tour
Rome

Our guide Barbara knew that King Charles visit would keep us from seeing the Sistene chapel. That was a disappointment that couldn’t been avoided. But she made the most of our time. We stayed after she needed to leave. We had a perfect day in the Vatican. Attended Mass and received communion.

Quality of Experience
Guides, Drivers and Staff
Transport
Trastevere Afternoon Food Tour & Wine Experience
Trastevere Afternoon Food Tour & Wine Experience
Rome

Mateo was very good. Took us around a fun neighborhood and we tried soupli and pig jowls. All at different places where he actually knew every owner personally.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Pompeii Tour & Mount Vesuvius visit with lunch and wine tasting
Private Pompeii Tour & Mount Vesuvius visit with lunch and wine tasting
Pompeii

Everything about this day was absolutely amazing! Our driver was very attentive. We got off at the wrong train station. Driver made the extra effort and came to retrieve us. Unbelievable! We made the climb to the top of the volcano. Our guide Natalya at Pompeii was superb. So knowledgeable and patient. The vineyard was historic with 45 acres. Tour of the barrels and vats. Lovely tasting experience!!!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Amalfi Coast Boat Tour From Sorrento
Amalfi Coast Boat Tour From Sorrento
Sorrento

Big disappointment. Didn’t get to do this because supposedly the water was too rough

Quality of Experience
Guides, Drivers and Staff
Transport
Colosseum & Roman Forum Tour
Colosseum & Roman Forum Tour
Rome

Lucy fave a good tour. Interesting info

Quality of Experience
Guides, Drivers and Staff
Transport
Local transfer in Rome
Rome

Every transfer was excellent. All drivers were skilled. Very helpful. We could never have found all of this transportation on our own. We loved having every tour and train and transport planned. We loved being picked up at our hotels. Or at least close by.

Quality of Experience
Guides, Drivers and Staff
Transport
Family-Friendly Rome By Golf Cart
Family-Friendly Rome By Golf Cart
Rome

The young man that guided us was from America but married an Italian and is raising his family in Italy. He was such a good guide. He really showed us many different things in Rome.

Quality of Experience
Guides, Drivers and Staff
Transport
Tuscany Day Trip from Florence with Chianti, Siena & San Gimignano
Tuscany Day Trip from Florence with Chianti, Siena & San Gimignano
Florence

This was so fun to see the countryside and get into the heart of a vineyard and we so enjoyed the historic atmosphere of the place where we ate and drank. Our guide was good and the vineyard provided a great young man that explained a lot about wine. And olive oil.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Florence Highlights Walking Tour (Semi-private)
Florence Highlights Walking Tour (Semi-private)
Florence

Tour guide explained David Statue and was knowledgeable about the square and the art we saw

Quality of Experience
Wonderful o review of Florence
Guides, Drivers and Staff
Transport
Florence Food Tour & Dinner
Florence Food Tour & Dinner
Florence

Our guide knew the area and took us to some small pja es that she personally knew the people. Awesome little walking tour. She gave a lot of history of Italy.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Doge's Palace & St. Mark's Basilica Tour
Doge's Palace & St. Mark's Basilica Tour
Venice

Great tour with Lucia. She was very knowledgeable. Very attentive

Quality of Experience
Guides, Drivers and Staff
Transport
Timely. Friendly
Local specialist: Irene Lappa
Irene
Irene Lappa
Local specialist in Athens, Greece | Replied on Nov 11, 2025

Dear Rhonda,
I’m absolutely delighted to hear that you enjoyed every aspect of your trip!
I truly hope we’ll have the pleasure of reconnecting soon and introducing you to another beautiful corner of Italy or Greece.
Wishing you all the best and safe travels!
Irene

Dear Kim Kim,I hope this message finds you ...
Greece | Oct 12 - Oct 18, 2025

Racquel
Racquel g.
Atlanta, GA | Reviewed on Oct 27, 2025
Dear Kim Kim, I hope this message finds you well. I wanted to take a moment to share some feedback regarding our recent trip, as this vacation is incredibly meaningful to my husband and me. It serves as our yearly honeymoon — a special time for us to reconnect, especially since we both work in law enforcement and rarely have time away together. First, I want to express my appreciation for your attentiveness and professionalism throughout the planning process. However, I don’t feel that my... Read more

Dear Kim Kim,

I hope this message finds you well. I wanted to take a moment to share some feedback regarding our recent trip, as this vacation is incredibly meaningful to my husband and me. It serves as our yearly honeymoon — a special time for us to reconnect, especially since we both work in law enforcement and rarely have time away together.

First, I want to express my appreciation for your attentiveness and professionalism throughout the planning process. However, I don’t feel that my preferences and expectations were not fully understood or reflected in some parts of the trip.

Our hotel in Athens was nice in terms of accommodations, but the lack of concierge service was a major disappointment for us. Personalized service and assistance are very important elements of our travel experience. While the hotel staff were friendly and welcoming, the absence of a concierge made it difficult to navigate the area and arrange activities smoothly.

We also encountered an issue with our tour guides in Athens. There was some confusion about our meeting location, and the guide became upset and raised her voice when we didn’t meet her outside as she expected — we had been waiting just downstairs. While this was uncomfortable, I do want to acknowledge that she was very knowledgeable and that the remainder of the tour went well.

A more serious issue occurred when departing to Egypt. We learned from the airline that our travel agent should have verified that our passports were compliant for our destination. Unfortunately, my husband’s passport was not accepted initially because it expires in April 2026, leading to a 12-hour delay. We made multiple calls and sent messages but received no response. After pleading with the airline, they finally allowed us to continue our travel. By the time we arrived in Egypt, it was 3:45 a.m., and we reached the hotel around 5:45 a.m. Our scheduled day tour at 8 a.m. had to be postponed to 11 a.m., causing us to miss several experiences. This situation created a domino effect that impacted a significant portion of our trip.

On a positive note, our time in Santorini was absolutely wonderful. The hotel, staff, and tour guides there exceeded our expectations and made that part of our trip truly memorable.

I’m sharing this feedback because we truly value these annual trips, and with a few adjustments, future experiences could be exceptional from start to finish. I would appreciate any follow-up or resolution you can offer, particularly regarding the passport issue and the missed portions of our tours.

Thank you again for your time, and I look forward to your response.

Warm regards,
Racquel Gil

Hotel Reviews
Dreams Luxury Suites
Santorini

We truly cannot express how much we loved everything about this hotel. Every detail, from the warm hospitality to the breathtaking views, made our stay extraordinary.

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Our cleaning lady and the staff member who delivered our food each day were absolutely the sweetest. They went above and beyond to make us feel welcome and taken care of — we’ll never forget their kindness.
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Ergon House Athens
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The hotel was nice in terms of accommodations, but the lack of concierge service was a major disappointment for us. Personalized service and assistance are very important elements of our travel experience. While the hotel staff were friendly and welcoming, the absence of a concierge made it difficult to navigate the area and arrange activities smoothly.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
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The local company we worked with was outstanding. Their kindness, professionalism, and attention to detail made a lasting impression on us.

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We absolutely loved our guide! Her kindness, knowledge, and thoughtfulness stood out. She made sure we took plenty of pictures and helped us create memories we’ll cherish forever.

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The local company we worked with was outstanding. Their kindness, professionalism, and attention to detail made a lasting impression on us.
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Private Acropolis Hill & Museum Tour
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Experiencing the rich history and culture firsthand felt like stepping back in time — it was absolutely spectacular.

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Local specialist: Irene Lappa
Irene
Irene Lappa
Local specialist in Athens, Greece | Replied on Oct 29, 2025
Dear Racquel,
Thank you for your kind words about the planning process, and I’m delighted to hear that you had such a wonderful time in Santorini.
I’m sorry to hear about your disappointment regarding the lack of concierge service in Athens. Had I realized earlier that concierge support was important to you, I would have suggested a different hotel. Regarding the guide in Athens, I want to reassure you that this was an isolated incident, and I have already addressed it with the local...
Read more

Dear Racquel,
Thank you for your kind words about the planning process, and I’m delighted to hear that you had such a wonderful time in Santorini.
I’m sorry to hear about your disappointment regarding the lack of concierge service in Athens. Had I realized earlier that concierge support was important to you, I would have suggested a different hotel. Regarding the guide in Athens, I want to reassure you that this was an isolated incident, and I have already addressed it with the local team.
Concerning the major issue you encountered while departing for Egypt, I completely understand how upsetting that experience must have been, and I’m truly sorry for the stress it caused and for the activities you were unable to enjoy as a result. Looking back, I realize I should have asked you to check the visa and entry requirements for Egypt before booking the flights on your behalf, rather than assuming this had already been taken care of. I will certainly keep this in mind for future planning.
I sincerely hope that these challenges did not overshadow your overall experience and that you returned home with many beautiful memories from your time in both Greece and Egypt.
All the best,
Irene