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Lacey Ngo

Life is a journey through which we get the happiness and significance of life, and I believe that traveling would be the best way to connect our souls and spirits. That is the reason why I really enjoys spreading my inspiration to my clients and assisting them to create an unforgettable exploration of Southeast Asia.

What places and activities do you specialize in?

"Thailand has been my favorite destinations since the early stage of my career. Even the destination has been developed for decades and become popular throughout the world, my team and I always try our best to find the unique way to bring the most memorable and exciting experiences to our guests. Experiences vary from the vibrant Bangkok, charming Chiang Mai/Chiang Rai, lush green Kanchanaburi/Pai to the pristine beachs and islands in the southern regions. Every single location has so much to offer for a vivid picture of history, culture, nature and people."

How did you get involved in travel?

"Graduating from Economics Faculty, I started my career in tourism in a surprising way and have fallen in love with it since then. With the great eagerness to discover different countries and cultures, I am deeply knowledgeable of the destinations and have rich experience myself in each country."

Please share a unique travel experience you will never forget.

"I believe everyone has once planned your own trip to somewhere either familiar or strange to yourself. My excursion in Jeju island, Southern Korea is such a memorable experience that I can never forget. With only the air tickets and hotels booked in advance, my sister and I just planned the things as we went. Getting off the bus for a lovely beach en route, we missed the normal schedule of visiting the must-see attraction and just simply make it off the beaten track for a much less touristy experience. Getting lost on the way due to a snap on the bus, we walked along the empty street feeling nervous until seeing a hospitable local lady escorting us to the museum we were looking for. We travelled without saying a local language but were still able to make a little bargain while shopping, and receive the great assistance from the local chefs when we didn't know how to do with the local dishes. Such friendliness as well as amazement really made the unforgetable time for us in Jeju."

Top itineraries and travel advice
Family itineraries

Recent trip reviews for Lacey

Thailand Honeymoon
Thailand | Mar 28 - Apr 7, 2024

Nicole
Nicole R.
Atlanta, GA | Reviewed on Apr 10, 2024
Lacey created the most perfect itinerary for our Thailand honeymoon. We had such an amazing time we extended our trip! We were taken care of the entire time and treated like royalty! This is our second time booking with KimKim, and it was exactly what we hoped for and more. Read more

Lacey created the most perfect itinerary for our Thailand honeymoon. We had such an amazing time we extended our trip! We were taken care of the entire time and treated like royalty! This is our second time booking with KimKim, and it was exactly what we hoped for and more.

Hotel Reviews
Na Nirand Resort
Chiang Mai

Great hotel- absolutely gorgeous and a very short walk to the night market. It felt centrally located but still quiet. The pool was incredible.

Authenticity & Character
Location
easy walk to night market
Staff
so friendly
Cleanliness & Comfort
Sri Panwa Phuket Luxury Pool Villa Hotel
Phuket

This is probably the best resort I have ever stayed at. We loved it so much, that we extended our trip to have more free time at the resort. The private infinity pool was amazing and had an incredible view. The private beach was also very nice. There are kayaks to use at the the beach, but we were told not to go in the water due to an abundance of jellyfish. We hope to come back to Phuket and stay at this hotel.

Authenticity & Character
Location
far from the airport and excursions due to it's remote location, but short walk to shops/food.
Staff
Cleanliness & Comfort
Activity Reviews
Alms giving and jungle temple
Alms giving and jungle temple
Chiang Mai
Phi Phi Island & May Bay Discovery with Snorkeling by Hype Yacht Join-in Activity
Phi Phi Island & May Bay Discovery with Snorkeling by Hype Yacht Join-in Activity
Phuket
Quality of Experience
Bangkok symbolic temples
Bangkok symbolic temples
Bangkok
Quality of Experience
Guides, Drivers and Staff
Transport
Chiang Mai Off the Beaten Track by tuk tuk - joining activity (chauffer driven)
Chiang Mai Off the Beaten Track by tuk tuk - joining activity (chauffer driven)
Chiang Mai

we loved that this was a private tour with the elephants

Quality of Experience
Night Street Food Tour After Dark by Tuk Tuk
Night Street Food Tour After Dark by Tuk Tuk
Bangkok
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Manohra Dinner cruise
Manohra Dinner cruise
Bangkok
Quality of Experience
Food
Melting Pot of Trading
Melting Pot of Trading
Bangkok
Quality of Experience
Guides, Drivers and Staff
Railway market & floating market
Railway market & floating market
Bangkok
Lanna Lifestyle & Cooking Experience with A Local Family with lunch
Lanna Lifestyle & Cooking Experience with A Local Family with lunch
Chiang Mai

A must do activity

Quality of Experience
Food
John Gray's sea canoe - Hong by Starlight joining tour
John Gray's sea canoe - Hong by Starlight joining tour
Phuket
Quality of Experience
Local specialist: Lacey Ngo
Lacey
Lacey Ngo
Local specialist in Hanoi | Replied on Apr 11, 2024

Dear Nicole,
Thank you very much for your glowing feedback. This is really a great motivation for me and all of my team. It is our pleasure to accompany you this time, and I hope to have a chance to meet you in Hanoi soon.
From Exotic Voyages team with thanks!

Trust Kim Kim! You’re in good hands!
Thailand | Mar 3 - Mar 19, 2024

Kristen
Kristen M.
Canada | Reviewed on Apr 09, 2024
Planning this trip with Lacey was so easy! She was incredible. Perfect itinerary and always there with a quick response when we had a question. I would highly recommend Kim Kim to anyone. The only activity I would have left out was the bike ride in Bangkok. It was nice and the guide was lovely but it was soooooo hot. My only other SLIGHTLY negative comments are I wish we had more down time and I think having a driver and a guide were superfluous in some instances. Particularly to and... Read more

Planning this trip with Lacey was so easy! She was incredible. Perfect itinerary and always there with a quick response when we had a question. I would highly recommend Kim Kim to anyone.

The only activity I would have left out was the bike ride in Bangkok. It was nice and the guide was lovely but it was soooooo hot. My only other SLIGHTLY negative comments are I wish we had more down time and I think having a driver and a guide were superfluous in some instances. Particularly to and from The Float House.

Chiang Mai was our favourite part of the trip and we absolutely loved Bam. What a lovely lady! Our two excursions in Phuket were also wonderful.

Overall, this was a trip of a lifetime. Great experience.

Hotel Reviews
Villa De Pranakorn
Bangkok

Solid hotel. Would stay again.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The FloatHouse River Kwai
Chang Wat Kanchanaburi

Amazing hotel with a very crappy buffet. Rooms were gorgeous! Loved being on the water! The food was like a bad western Chinese buffet.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Thavorn Beach Village Resort & Spa
Phuket

Beautiful setting and gardens. Fantastic breakfast buffet. Didn’t love having to take the cable car up and down and the rooms could use an update. You get 2 bottles of water a day and there’s no place to buy more. I felt like we were being nickled and dimed for everything. Would choose a different hotel next time.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Smile Lanna Hotel Chiang Mai

I loved this hotel! Great room and wonderful staff!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Novotel Bangkok Suvarnabhumi Airport Hotel

Great hotel

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Manohra Dinner cruise
Manohra Dinner cruise
Bangkok

Lovely cruise with an amazing dinner.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Bang Krachao Cycling Tour
Bang Krachao Cycling Tour
Bangkok

Wasn’t a must see in our opinion. Super hot. Really nice guide!

Quality of Experience
Food
One of my favourite meals of the trip
Guides, Drivers and Staff
Transport
Night Street Food Tour After Dark by Tuk Tuk
Night Street Food Tour After Dark by Tuk Tuk
Bangkok

Really cool to experience Chinatown and the flower market. We were very particular about only eating food that was cooked fresh. I wish we had tried a bunch of little things and not just had one meal but maybe our guide was getting vibes from my husband because he was very squeamish.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Bangkok symbolic temples
Bangkok symbolic temples
Bangkok

Great day touring the temples. Absolutely beautiful!

Quality of Experience
Guides, Drivers and Staff
Transport
Trek The Erawan National Park
Trek The Erawan National Park
Kanchanaburi

Beautiful park! Loved swimming in the pools and getting nibbled on by the fish. We only made it up to the 5th waterfall. It was over 40 degrees Celsius. We had a delicious lunch afterwards.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Alms giving, Doi Suthep and jungle temple
Alms giving, Doi Suthep and jungle temple
Chiang Mai

A really amazing experience .

Quality of Experience
Guides, Drivers and Staff
Transport
Lanna Lifestyle & Cooking Experience with A Local Family with dinner
Lanna Lifestyle & Cooking Experience with A Local Family with dinner
Chiang Mai

We had a really good time learning to cook some traditional Thai dishes. I thought it would be a bit more of an intimate family gathering but this is a business . Really cool setting on the family land.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Doi Inthanon National Park - A nature walk and culture
Doi Inthanon National Park - A nature walk and culture
Chiang Mai

One of our favourite days. Beautiful walk along the river with Bam and our Karon guide with a coffee and delicious lunch in the village. Last stop was up to the King and Queen’s pagoda.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Araksa tea experience and limestone waterfalls
Araksa tea experience and limestone waterfalls
Chiang Mai

Lovely relaxing day. We had fun picking tea leaves. I didn’t want to stop. Beautiful location. We’ve really enjoyed the teas we bought there. Next was lunch on a float house and some swimming.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
John Gray's sea canoe - Hong by Starlight joining tour
John Gray's sea canoe - Hong by Starlight joining tour
Phuket

Amazing! Such gorgeous scenery! Highly recommend!! I wish I could add videos.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Sunrise Phi Phi island joining tour
Sunrise Phi Phi island joining tour
Phuket

The Phi Phi islands do not disappoint! Stunningly beautiful! Swimming and snorkeling in one of the most amazing places I’ve ever been. Fantastic tour company. Highly recommend!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Elephant Jungle Sanctuary (Full day)
Elephant Jungle Sanctuary (Full day)
Chiang Mai

It was great. We spent all the time we wanted with the elephants. There was a Mom and baby in their own enclosure and they seemed somewhat stressed. The mom was swaying back and forth and this we were told was because of the elephants weight? If you google why elephants do that, it’s because they’re stressed. Other than that the elephants looked well taken care of and the experience was fantastic.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Lacey Ngo
Lacey
Lacey Ngo
Local specialist in Hanoi | Replied on Apr 11, 2024

Dear Kristen,
Thank you very much for your valuable and detailed feedback. This will help us a lot to improve ourselves and do our better job. Hope to accompany you in your next trip to Southeast Asia :)
From Exotic Voyages team with thanks!

Fabulous - Huge thanks to Kim Kim, Lacey, Annie and JJ !
Thailand | Feb 17 - Feb 27, 2024

hazel
hazel S.
United Kingdom | Reviewed on Mar 02, 2024
We had an amazing holiday in Thailand, our first visit and organised with just one months' notice! Lacey, the local specialist, was really quick to understand our needs, and it was so quick and easy to communicate via the Kim Kim platform. The quality and care were first class and every detail was taken care of and proactively anticipated. Everything ran like clockwork, very efficient and really made the most of our time there! I have become a huge fan of Kim Kim and am telling all our our... Read more

We had an amazing holiday in Thailand, our first visit and organised with just one months' notice! Lacey, the local specialist, was really quick to understand our needs, and it was so quick and easy to communicate via the Kim Kim platform. The quality and care were first class and every detail was taken care of and proactively anticipated. Everything ran like clockwork, very efficient and really made the most of our time there! I have become a huge fan of Kim Kim and am telling all our our friends:) Our two guides, Annie in Bangkok and JJ in Chiang Mai were super friendly & fun and full of insights and tips, going out of thier way to make sure our needs were met. What's not to love about Thailand! Loved all of it but the big highlights were the railway market and river cruise in Bangkok , our culinary family experience in Chiang Mai and both the Kayaking and speed boat Island tours in Phuket.

Hotel Reviews
Villa De Pranakorn
Bangkok

Really smart boutique hotel in a great location in the old town. Loved the breakfast!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Amatara Wellness Resort

Beautiful setting and views. especially loved the Sun and Moon terrace and recommend the seafood platter under a full moon!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Lacey Ngo
Lacey
Lacey Ngo
Local specialist in Hanoi | Replied on Apr 16, 2024

Dear Hazel,
Thank you very much for your flowing feedback. This is really a great motivation for me, Annie, JJ and all of my team. It is our pleasure to accompany you this time, and I hope to have a chance to meet you in Hanoi soon.
From Exotic Voyages team with thanks!

Lacey planned the perfect trip for us!
Thailand | Feb 6 - Feb 15, 2024

Bailey
Bailey W.
Moorhead, MN | Reviewed on Feb 22, 2024
Lacey planned the perfect trip for us.
I was a little apprehensive about using what felt to me like a random travel agency website but it was a wonderful experience all the way from planning it to the plane ride home. Lacey met all of our needs and requirements and was incredibly helpful. We wanted an active, culture filled trip with a little bit of relaxation time on the beach and we got exactly that. Our adventures with elephants were with sanctuaries that seem to treasure their animals....
Read more

Lacey planned the perfect trip for us.
I was a little apprehensive about using what felt to me like a random travel agency website but it was a wonderful experience all the way from planning it to the plane ride home. Lacey met all of our needs and requirements and was incredibly helpful. We wanted an active, culture filled trip with a little bit of relaxation time on the beach and we got exactly that. Our adventures with elephants were with sanctuaries that seem to treasure their animals. All of our guides were incredibly kind and helpful. Chiang Mai was our favorite part of the trip and I wish we had flopped it around so that the city was last so I could have spent all of my money and extra room in my suitcase at the night market.

We absolutely adored our guide, Pukie, in Chiang Mai. If you go to Chiang Mai I hope you are lucky enough to meet her.

Hotel Reviews
Na Nirand Resort
Chiang Mai

This place was lovely. I felt to relaxed and cared for here. The staff was friendly and thought of everything for us. When our van was late they were calling the place to make sure someone was on their way and they had towels ready for us when we visited an elephant sanctuary. And not that we wouldn't have paid for it but it was the only hotel in Thailand we stayed at that offered us bug spray for free. The tea we had when we first arrived was to die.

Authenticity & Character
The hotel is in the middle of the city but the aesthetic and tree walled surrounding makes it feel completely separated. The atmosphere is very zen.
Location
Only a 5 minutes walk from the night market!
Staff
Cleanliness & Comfort
Once we would leave for the day they would come in and tidy up. They even arranged my makeup on the counter and put it in a little container.
Our Jungle House
Khao Sok

The hotel itself is so unique and fun to be at. I would caution travelers to just be aware of the heat and bugs and brace your heart for that before arriving. There is no AC and on my first day here I was so hot, and with no escape from the heat, I just wanted to leave. But, after getting used it, I really enjoyed my surroundings, the animal life and the very friendly staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hot and bug but that's literally what you're signing up for
Thavorn Beach Village Resort & Spa
Phuket

This hotel has stunning views, amazing staff and so much to do.

Authenticity & Character
Location
It's only a few minutes from Patong Beach and the shopping and nightlife there but the traffic is so intense it was nearly a 40 minute drive.
Staff
Cleanliness & Comfort
Activity Reviews
Phi Phi Island & May Bay Discovery with Snorkeling by Hype Yacht Join-in Activity
Phi Phi Island & May Bay Discovery with Snorkeling by Hype Yacht Join-in Activity
Phuket

It's a really great tour but I had read the description with the wrong thought process. "Sunset sailing, relax, have a drink, dance, until the sun goes down." To me this meant like a romantic sunset tour after snorkeling during the day but is in fact a party yacht with WAY MORE PEOPLE than you would expect to join you on the boat. It really wasn't my vibe and I did not enjoy it but for someone looking to have drinks with their friends and dance, its perfect. Not the tour's fault but monkey beach was packed and tourists were throwing rocks at the monkeys which just made it really sad. They shouldn't have to but its not like the guides come with to the beach to force adults to behave.

Quality of Experience
Food
I had put down that I am lactose intolerant and this was something they struggled with a bit.
Guides, Drivers and Staff
Transport
Elephant Jungle Sanctuary (Full day)
Elephant Jungle Sanctuary (Full day)
Chiang Mai

We really loved getting to hear about the elephants. Their names, history and relations were super interesting. We liked feeding them and making their medicine. We really appreciate seeing that they are free animals. We liked that they explained that any activity would end as soon as the elephants showed they didn't want to participate anymore.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
John Gray's sea canoe - Hong by Starlight joining tour
John Gray's sea canoe - Hong by Starlight joining tour
Phuket

We loved this tour. The group of people were larger than we expected but it didn't matter because you are paired off with one person on a canoe and that feels like the real tour. Our guide was Tar and he was kind, knowledgeable and took photos of us with my phone. He pointed out animals, fish, and cool shapes in the rocks. They also served authentic and unique dishes we hadn't found yet.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Lacey Ngo
Lacey
Lacey Ngo
Local specialist in Hanoi | Replied on Feb 27, 2024

Dear Bailey,
Thank you very much for your valuable feedback. This will help us a lot to improve ourselves and do our better job. Hope to accompany you in your next trip to Southeast Asia :)
From Exotic Voyages team with thanks!

Thailand trip
Thailand | Dec 27 - Jan 7, 2024

N
NICOLE R.
Waldorf, MD | Reviewed on Jan 14, 2024
We could not have had a better time on our trip to Thailand. Lacey from kimkim was so patient with us and planned the perfect trip for us. Our local guides in Bangkok and Chiangmai were kind, knowledgeable, and warm. We missed them when we left! We will use kimkim for all trips going forward and we recommended kimkim to others! Thank you kimkim!! Read more

We could not have had a better time on our trip to Thailand. Lacey from kimkim was so patient with us and planned the perfect trip for us. Our local guides in Bangkok and Chiangmai were kind, knowledgeable, and warm. We missed them when we left! We will use kimkim for all trips going forward and we recommended kimkim to others! Thank you kimkim!!

Hotel Reviews
JC Kevin Sathorn Bangkok Hotel
Bangkok
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Thai Akara
Chiang Mai
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cape Panwa Hotel
Phuket
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Bangkok symbolic temples
Bangkok symbolic temples
Bangkok
Quality of Experience
Guides, Drivers and Staff
Transport
John Gray's sea canoe - Hong by Starlight joining tour
John Gray's sea canoe - Hong by Starlight joining tour
Phuket
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Railway market & floating market
Railway market & floating market
Bangkok
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Night Street Food Tour After Dark by Tuk Tuk
Night Street Food Tour After Dark by Tuk Tuk
Bangkok
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Encounter oriental gastronomy in Chiang Mai
Encounter oriental gastronomy in Chiang Mai
Chiang Mai
Quality of Experience
Food
Guides, Drivers and Staff
Transport
True Colors Of Chiang Mai
True Colors Of Chiang Mai
Chiang Mai
Quality of Experience
Guides, Drivers and Staff
Transport
Doi Inthanon National Park - A touch of nature private tour
Doi Inthanon National Park - A touch of nature private tour
Chiang Mai
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Alms giving and jungle temple
Alms giving and jungle temple
Chiang Mai
Quality of Experience
Guides, Drivers and Staff
Transport
Elephant Jungle Sanctuary (Full day)
Elephant Jungle Sanctuary (Full day)
Chiang Mai
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Lacey Ngo
Lacey
Lacey Ngo
Local specialist in Hanoi | Replied on Jan 17, 2024

Dear Nicole,
Thank you very much for your glowing feedback,
It was our pleasure to accompany your family this time, and I hope to have a chance to welcome you to Vietnam in the next trip.
From Exotic Voyages & Kimkim with thanks!

Lacey did an amazing job, the experiences wer...
Thailand | Nov 24 - Dec 5, 2023

D
Deep B.
Manhattan, NY | Reviewed on Dec 30, 2023

Lacey did an amazing job, the experiences were truly once in a life time, details were planned out and everything went off very well, there was even some added flexibility.

Local specialist: Lacey Ngo
Lacey
Lacey Ngo
Local specialist in Hanoi | Replied on Dec 31, 2023

Dear Deep,
Thank you very much for your brilliant feedback,
It was our pleasure to accompany you this time, and I hope to have a chance to welcome you to Vietnam in the next trip.
From Exotic Voyages team with thanks!

Incredible stress-free Thailand trip
Thailand | Dec 2 - Dec 10, 2023

Jill
Jill M.
Lockhart, TX | Reviewed on Dec 12, 2023
I don’t know where to start…..from the first message from Lacey, our KimKim travel agent for Thailand, to the last pickup from our resort to go to the airport to fly home, it was truly an unbelievably amazing experience.
Lacey was attentive to what we wanted to experience and super responsive. She made me feel at ease for the whole trip.
Every guide, driver, and activity director were exactly where she scheduled them to be for us and on time or even early. We even had an unexpected...
Read more

I don’t know where to start…..from the first message from Lacey, our KimKim travel agent for Thailand, to the last pickup from our resort to go to the airport to fly home, it was truly an unbelievably amazing experience.
Lacey was attentive to what we wanted to experience and super responsive. She made me feel at ease for the whole trip.
Every guide, driver, and activity director were exactly where she scheduled them to be for us and on time or even early. We even had an unexpected emergency and had to return home early and Lacey re-arranged everything.
Our Bangkok guide, Pom, was fantastic. Very friendly and knowledgeable. We adored him!
We went to the railway market and the floating market which I recommend doing both! So fun.
Our hotel in Bangkok, Galleria 10, was clean and spacious and the breakfast was good. We felt safe to walk everywhere.
Our stay at Zeavola resort in Koh Phi Phi was the highlight of our trip. Simply amazing! It’s a more secluded eco-resort which is exactly what we wanted. The breakfast is incredible! We took a long boat tour of the islands booked through the resort. Snorkeling was great.
Unfortunately we had to leave before our three nights in Phuket but did get to visit The Slate resort and the beach right by it for a few hours. In just that small amount of time spent there, we knew that Phi Phi was more our style for vacation but the Slate was a beautiful resort.
Overall, I would highly recommend booking through KimKim and especially Lacey! We want to return to Thailand for a longer stay sometime and will definitely use them again.
Everything went smoothly and stress-free.

Hotel Reviews
Galleria 10 Bangkok
Bangkok

Clean and spacious room, friendly staff, felt safe walking around the area, tons of shopping within walking distance. Breakfast was good.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Zeavola Resort & Spa

We had the most incredible time at Zeavola resort and will definitely be back! The beach was pretty much private, hardly anyone on it. The staff were all so friendly and welcoming. We loved the cabin style rooms with open air living area. So peaceful and quiet in the whole resort area which we love. The breakfast buffet was amazing with so many options. We booked facials and massages at the resort spa and all were fabulous. Again the staff were so friendly. It was super easy for us to book boat excursions through the resort, too. I highly recommend staying here if you want a peaceful, enjoyable, stress free vacation!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Lacey Ngo
Lacey
Lacey Ngo
Local specialist in Hanoi | Replied on Dec 18, 2023

Dear Jill,
Thank you very much for your brilliant feedback which helps me and my team a lot in improving ourselves and do better in the future.
I do hope to have a chance to welcome you to Thailand again to explore more of what you've missed this time.
From Exotic Voyages team with thanks!

Trip of a lifetime to Thailand
Thailand | Nov 22 - Dec 3, 2023

Lorraine
Lorraine B.
Palo Alto, CA | Reviewed on Dec 04, 2023
Our trip to Thailand was spectacular. First, huge kudos to Lacey from Exotic Voyages who planned our two-week stay. She understood exactly the trip I was hoping for, and planned hotels and experiences that exceeded my already high expectations. I planned the trip for me and my adult daughter, and both of us loved every day of the trip. In a heartbeat, I will recommend Exotic Voyages and Lacey in particular to any friends going to Thailand - or Vietnam, Cambodia, etc. In part, what made the... Read more

Our trip to Thailand was spectacular. First, huge kudos to Lacey from Exotic Voyages who planned our two-week stay. She understood exactly the trip I was hoping for, and planned hotels and experiences that exceeded my already high expectations. I planned the trip for me and my adult daughter, and both of us loved every day of the trip. In a heartbeat, I will recommend Exotic Voyages and Lacey in particular to any friends going to Thailand - or Vietnam, Cambodia, etc.

In part, what made the trip so special were our guides (Ms. Oh in Bangkok, Ms. Parn in the Golden Triangle, and Ms. Mona in Chaing Mai). All of them were warm and friendly, taking the time to share Thai culture with us, answering our many questions and showing us their beautiful and serene country.

Beyond our guides, the experiences that Lacey planned for us were fantastic. Highlights included gorgeous temples, delicious food tours, walking with elephants, a wonderful cooking class (5-course meal!), snorkeling at Phi Phi Island, and because we were there for the holiday, Loy Krathong, lighting and releasing lanterns. We also really appreciated learning more about Buddhism and its meaning.

All of our hotels were top tier, with beautiful accommodations, friendly service, and delicious food.

Thank you again, Lacey, and to our guides (and drivers} who created memories that will last a lifetime.

Hotel Reviews
Ariyasom Villa
Bangkok

A lovely oasis in the middle of bustling Bangkok, Ariyasom Villa is a beautiful, quiet property with lush greenery, a nice swimming pool, really nice rooms, and excellent service. The restaurant is also very good, with a vegetarian focus. Breakfast was a highlight; homemade bread and muffins accompanied delicious Thai food. Location also good, close to the skytrain (if interested).

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Na Nirand Resort
Chiang Mai

The highlight of our stay at NaNirand was the Loy Krathong gala dinner. There was a delicious buffet, krathongs to put in the river, Thai entertainment, a professional photographer who subsequently sent us excellent photos, and someone to teach us how to make krathongs. It was a fantastic evening. Note - your materials called the evening "compulsory", but I think a better word would be "complimentary". Compulsory means we HAVE to go, which isn't what was meant, I believe. The room and property was also very nice, generally well located, etc.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Anantara Golden Triangle Elephant Camp & Resort

Enchanting! All of the rooms face the valley where the elephants roam, and the view is spectacular. The prettiest picture I took from our entire vacation was from the deck of our room at Anantara. The spa is also excellent; I loved the massage from Poy, and even went back to her a second time. The highlight of course is the elephants, though. It was a wonderful experience to walk the grounds with a small group, guide, and 3 elephants. No riding or petting allowed, which was good; the animals are very well protected and cared for. The only disappointment at Anantara was the Mekong River boat cruise. We were on a boat with a guide who spoke no English, so we weren't able to learn what we'd hoped to. The dining and property in general are top tier. The service at the restaurant - particularly by Kat and Morn - was excellent, and the food at every meal delicious. The infinity pool overlooks the valley with the elephants, an unbeatable view. p.s. let me know if you'd like me to email you the picture from our room.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Anantara Mai Khao Phuket Villas
Phuket

This is an incredible property outside of busier Phuket, but still very well located. Our villa was incredible, large and comfortable with our own private pool! We also enjoyed the beach and pool area, including complimentary stand-up paddleboarding, kayaks, etc. Dining was great too. We found ourselves staying on the property to enjoy the restaurants there. I'm sure there's great dining nearby, but we didn't discover it ourselves. I would definitely recommend this hotel for couples and families. If someone wants to be closer to Phuket itself, they may want to choose a different property.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Bang Krachao Cycling Tour
Bang Krachao Cycling Tour
Bangkok

Loved the cycling and seeing the Bang Krachao area - a great way to get energized on our first day in Bangkok. Rating a 3 instead of 5 only because the guide didn't speak English, so our Exotic Voyages guide (Ms. Oh) was forced to come with us. Ms. Oh does not like cycling and ended up falling and hurting herself. In the future, it would be ideal for the guide to speak English to prevent an accident like this. Besides this, however, the ride was beautiful and relaxing and a wonderful introduction to Bangkok.

Quality of Experience
Food
Loved stopping along the way for local food
Guides, Drivers and Staff
As described above
Transport
Bangkok symbolic temples
Bangkok symbolic temples
Bangkok

The Golden Palace and Wat Phraw Kaew were both spectactular.

Quality of Experience
Guides, Drivers and Staff
Transport
Railway market & floating market
Railway market & floating market
Bangkok

They were a bit touristy, but still really fun to see.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Night Street Food Tour After Dark by Tuk Tuk
Night Street Food Tour After Dark by Tuk Tuk
Bangkok

Great experience! Great food and fun exploring the city at night.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Anantara Golden Triangle - Day of exploration and relaxation
Anantara Golden Triangle - Day of exploration and relaxation
Chiang Rai

The property is spectacular, and what a privilege it was to spend time with the elephants. We signed up for two activities: 1) Walking with Elephants 2) Boat trip on Mekong River Walking with the elephants was moving and beautiful - I highly recommend it for any visitors. I don't think I'd recommend the Mekong River ride, however. We were on a boat with a captain who spoke no English, so we learned nothing except that we could see Myannmar, Thailand, and Laos from the boat. I would have liked to learn more about the Golden Triangle generally, and wasn't able to from this excursion. Instead, I'd recommend your guests sign up for a spa treatment instead. They have a beautiful spa which would be a much better choice than the river boat.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Doi Suthep Temple & monk blessing
Doi Suthep Temple & monk blessing
Chiang Mai

This was one of the best activities we did. Amazing to be at the temple before sunrise, with no crowds at all, so we were able to appreciate the beauty and serenity of the temple. Watching the sunrise was beautiful too, and then being blessed by the monks is something I'll always remember. This is a must-do activity for anyone up for an early start to the day.

Quality of Experience
Guides, Drivers and Staff
Transport
Compulsory Krathong Theme Dinner at the hotel
Chiang Mai

I really think the name of this needs to be changed. Compulsory suggests it's mandatory. Really, it was a "complimentary" - i.e., the dinner was included for all guests. And it was excellent! They had a delicious buffet, entertainment, krathongs to put in the river, someone to show us how to make the krathongs. It was truly a gala evening and a joy to attend.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Love Chiang Mai cooking experience (Morning session)
Love Chiang Mai cooking experience (Morning session)
Chiang Mai

Highly recommend! We loved going to the market to get the food to prepare, and then we spent several hours cooking five different courses. We loved learning about the ingredients and preparations, and then we loved eating what we'd prepared. Absolutely wonderful day!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Lantern Festival with local guide
Lantern Festival with local guide
Chiang Mai

We explored Chaing Mai a little saw the huge parade for Loy Krathong, and then drove outside the city to launch a lantern. It was a beautiful and memorable experience!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Traditional Khantoke Dinner
Traditional Khantoke Dinner
Chiang Mai

It was really nice to learn more about the Lanna culture, and to meet the family who provided the meal. It felt very authentic, which we appreciated.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Explore Chiang Mai by tuk tuk
Explore Chiang Mai by tuk tuk
Chiang Mai

It was a wonderful way to end our stay in Chiang Mai. We saw another beautiful temple, which was peacefully quiet in the morning when we went, and then we visited a food market, which I loved. The visit was made all the better by our wonderful guide, Mona, who patiently explained Thai history and Buddhism to us.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Lacey Ngo
Lacey
Lacey Ngo
Local specialist in Hanoi | Replied on Dec 10, 2023

Dear Lorraine,
Thank you very much for your brilliant feedback which helps me and my team a lot in improving ourselves and do better in the future.
It was our pleasure to accompany you this time, and I hope to have a chance to welcome you to Vietnam in the next trip.
From Exotic Voyages team with thanks!

Our Thailand journey was truly incredible!
Thailand | Nov 2 - Nov 18, 2023

S
Silvia B.
Belgium | Reviewed on Nov 30, 2023
Our Thailand journey was truly incredible! I'm unsure where to begin in expressing what a wonderful experience it turned out to be. Lacey played an exceptional role, making our trip special from the planning stage to our time in the country. She demonstrated professionalism, an understanding of personal preferences, and constant availability for support. Although it was my first time using KimKim and I was initially skeptical about managing everything online without personal interaction,... Read more

Our Thailand journey was truly incredible! I'm unsure where to begin in expressing what a wonderful experience it turned out to be. Lacey played an exceptional role, making our trip special from the planning stage to our time in the country. She demonstrated professionalism, an understanding of personal preferences, and constant availability for support.

Although it was my first time using KimKim and I was initially skeptical about managing everything online without personal interaction, everything proceeded so smoothly that I am certain I will use it again in the future!

Our trip was tailored to meet both my husband's and my preferences, featuring a diverse range of activities throughout our stay. The activity pace struck a perfect balance—providing ample opportunities for enjoyment without becoming overwhelming. We received a comprehensive information package before our arrival, ensuring everything was crystal clear. We encountered no issues and always felt well taken care of, which was especially appreciated given the exhaustion from the past couple of months.

In addition to the fantastic excursions, we were fortunate to meet Toto, our local guide for almost a week. Toto undoubtedly stands out as one of the highlights of our trip! Traveling with him felt like exploring with a local friend, and we genuinely hope to reunite with him soon. His vibrant and considerate nature ensures you have the best possible local experience.

All in all, this was our most memorable trip ever! Thailand is a phenomenal country, and Lacey played a pivotal role in enabling us to savor every moment to the fullest.

Hotel Reviews
Galleria 10 Bangkok
Bangkok
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Thai Akara
Chiang Mai
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The FloatHouse River Kwai
Chang Wat Kanchanaburi
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Devasom Khao Lak Beach Resort & Villas
Phang Nga
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Bangkok symbolic temples
Bangkok symbolic temples
Bangkok
Quality of Experience
Guides, Drivers and Staff
Transport
Night Street Food Tour After Dark by Tuk Tuk
Night Street Food Tour After Dark by Tuk Tuk
Bangkok
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Kanchanaburi - Ayutthaya sightseeing - night train to Chiang Mai
Kanchanaburi - Ayutthaya sightseeing - night train to Chiang Mai
Thailand
Quality of Experience
Food
Guides, Drivers and Staff
Transport
OFFROAD Safari – Fullday tour with lunch
OFFROAD Safari – Fullday tour with lunch
Khao Lak
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Devasom Khao Lak - Romantic dinner for two
Devasom Khao Lak - Romantic dinner for two
Khao Lak
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Railway market & Amphawa floating market
Railway market & Amphawa floating market
Bangkok
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Wat Umong & monk blessing
Wat Umong & monk blessing
Chiang Mai
Quality of Experience
Guides, Drivers and Staff
Transport
Bang Krachao Cycling Tour
Bang Krachao Cycling Tour
Bangkok
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Baan Chang Elephant Park - Half day joining tour
Baan Chang Elephant Park - Half day joining tour
Chiang Mai
Quality of Experience
Guides, Drivers and Staff
Transport
Surin island joining tour by speedboat
Surin island joining tour by speedboat
Khao Lak

The Island is very nice and all in all we appreciated the day trip. However, it was with a very big group and especially in the way there, with high waves, we were all crunched against each other. I could barely move my legs for +1hour.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Bangkok - Erawan Waterfall - River Kwai Float House
Bangkok - Erawan Waterfall - River Kwai Float House
Thailand
Quality of Experience
Food
Guides, Drivers and Staff
Transport
A Day Trekking in National Park, Lahu Village & Bamboo Rafting private tour
A Day Trekking in National Park, Lahu Village & Bamboo Rafting private tour
Chiang Mai
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Lacey Ngo
Lacey
Lacey Ngo
Local specialist in Hanoi | Replied on Dec 01, 2023

Dear Silvia,
Thank you so much for your detailed feedback, which helps me and my team a lot in improving ourselves and do better in the future.
It was our pleasure to accompany you this time, and I hope to have a chance to welcome you to Vietnam in the next trip.
From Exotic Voyages team with thanks!

We had a superb trip. Lacey was excellent and...
Vietnam | Nov 3 - Nov 16, 2023

R
Robert S.
United Kingdom | Reviewed on Nov 18, 2023
We had a superb trip. Lacey was excellent and whenever there was an issue she addressed it quickly and calmly. The guides provided were excellent and knowledgeable. The whole trip ran smoothly. I cannot recommend highly enough Lacey and her team Read more

We had a superb trip. Lacey was excellent and whenever there was an issue she addressed it quickly and calmly. The guides provided were excellent and knowledgeable. The whole trip ran smoothly. I cannot recommend highly enough Lacey and her team

Hotel Reviews
Indochine Cruise (Lan Ha Bay)
Hai Phong

Very comfortable boat. I am fraud my expectations were for a cruse round Ha Long bay, that wasn’t to be the case we spent more time on the tender boat going to the boat, visiting caves and returning from the boat. Not what I was expectinh

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mai House Saigon
HCMC

Lovely hotel wish we could have stayed longer

Authenticity & Character
Location
Ve
Staff
Cleanliness & Comfort
Hanoi Allure Hotel

Wonderful hotel in the middle of the old quarter of Hanoi, but wonderfully quiet

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Green Bay Resort Phu Quoc

Amazing hotel, our room, a beach front villa was spectacular. Be aware this is a quiet hotel, the nearest village/town is a good 20 minute walk, but for us it was brilliant. The staff were helpful, but sadly their English wasn’t that good, which lead to a few mistakes, that were quickly corrected once pointed out.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Aliana Boutique Sapa Hotel & Spa (Ex: Aira Boutique Sapa Hotel)
Sapa
Authenticity & Character
Location
Amazing views from the hotel
Staff
Cleanliness & Comfort
Activity Reviews
Hanoi exploration
Hanoi exploration
Hanoi
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Arrival in Hanoi - Transfer to Halong Bay by private car
Arrival in Hanoi - Transfer to Halong Bay by private car
Vietnam

Very smooth driver waiting at the right time for us.

Quality of Experience
Guides, Drivers and Staff
Transport
Y Linh Ho – Lao Chai – Ta Van – Sapa - night train to Hanoi (private 2 berth cabin)
Y Linh Ho – Lao Chai – Ta Van – Sapa - night train to Hanoi (private 2 berth cabin)
Vietnam
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Lacey Ngo
Lacey
Lacey Ngo
Local specialist in Hanoi | Replied on Nov 20, 2023

Dear Robert,
Thank you so much for your detailed feedback, which helps me and my team a lot in improving ourselves and do better in the future.
It was our pleasure to welcome you to Vietnam this year, and I hope to have a chance to assist you with your next visit to Southeast Asia next time.
From Exotic Voyages team with thanks!