344 messages
active 19 hours ago

Liliana Ávila

I was born in Faial Island, one of the nine Azores islands. In 2006, I left my island to complete a tourism degree on São Miguel island. Since then, I've continued to live on São Miguel and am fortunate to work in my area, which I love.

What places and activities do you specialize in?

"Almost for 11 years, São Miguel is my home, although I have a close relationship with the place I was born, Faial. Regarding the other islands, I have good knowledge to prepare an experience that combines the different places on the archipelago."

How did you get involved in travel?

"The Azores archipelago, for me, is the best place to live, which arouses interest in getting to know the rest of the world that surrounds us. So I've already traveled on vacations to different places in order to gain different perspectives.

Luckily, I had a working experience that allowed me to know 8 of the 9 islands of Azores archipelago, and get close to this amazing paradise.

My biggest wish as a professional is to provide the best experience to people who visit us."

Please share a unique travel experience you will never forget.

"The most unique travel experience that I will never forget was the climbing of Pico mountain. I was 15 years old, it was in August, and I saw the most amazing sunset. On top of 2,351 meters, anybody can feel the immensity of this incredible archipelago, for sure!"

Featured trips & expertise

Best of San Miguel - 7-Day Active Itinerary in the Azores Islands

The scenario for this adventure is the island of São Miguel, the biggest of the 9 islands that compose the Azores Archipelago.  This adventure lets you discover both the most popular and remote places of the island in an active way, with a focus on authentic experiences, and a close relationship with nature and quality time.

Recent trip reviews for Liliana

Azores for bob and ann, the Azores - Sep 15 - Sep 24, 2017

Traveler: Bob M. - Local specialist: Liliana Ávila

The Azores are spectacular and an excellent itinerary with excellent accommodations and guides was put together. We absolutely loved the Azores and will likely return. The follow-up and attention to detail, however, was lacking. For example, our hotels were not included in any of the itineraries or welcome package. It took escalation to get confirmation and address information on the hotels. Items were provided that were not included in the itinerary but were added in the welcome package. It took 10+ days to get detailed charges so I could apply to Sata for refunds.

Liliana Ávila, local specialist, responded to this review:

Dear Bob,
First of all, I’m sorry for the delay on my reply. I’ve been out of the office.
I’m very glad to know that you’ve enjoyed the Azores destination and the program’s itineraries.
I regret the fact, I couldn't have prepared a welcome kit more organized and descriptive. That happened too, because I've received some suppliers information, of the other islands, closer to the date of your trip. Although, I don't want to find excuses to justify the lack of information that you referred.... read more

Dear Bob,
First of all, I’m sorry for the delay on my reply. I’ve been out of the office.
I’m very glad to know that you’ve enjoyed the Azores destination and the program’s itineraries.
I regret the fact, I couldn't have prepared a welcome kit more organized and descriptive. That happened too, because I've received some suppliers information, of the other islands, closer to the date of your trip. Although, I don't want to find excuses to justify the lack of information that you referred. Your review helped me to see that I need to improve some matters on my next organized programs.
I truly hope, with all the setbacks, that you had enjoyed our nature, landscape, gastronomy, culture, in short, the best that the Azores have to offer.

Thank you!
Best regards, Liliana Ávila