Picos de Aventura

Very happy with all activities booked by the specialist (note they work for one specific company, and all activities are booked through them). Had a great time, all guides were extremely knowledgeable and friendly. However logistical aspect could be improved.

Prior to arriving on the island the only information received about timing and where to meet was that someone from the company would pick us up from the airport. He then told us what time to be ready the next day, only to find out our guide assumed we were meeting in a different location. No one called or reached out to us until I called them 30 min after our original meeting time, which resulted in them sending the guide to a hotel we were not at. Two more calls later, we were finally on our way an hour later.

So overall very happy with our trip, but would recommend future travelers ensure you push to receive an a detailed itinerary from the guide service before arriving that includes the departure time each day, and where to meet. Additionally, make sure you have access to a phone that works in case something goes wrong, and they have your number.

Great trip and experience. Loved it. Highly recommend. Azores offers a lot of cultural dynamics and activities, very accessible from Boston and at a very reasonable price. Great value. Also, close enough to consider long weekend excursions: Thursday night to Monday.

Everything about my KimKim experience was flawless, our planner Catia understood exactly the type of trip we were looking for, and booked us with guides that provided a unique experience in the Azores. When problems arose due to inclement weather, plans had to be canceled, bookings refunded, and other arrangements made, on the spot. This was all done seamlessly.

I really can't say enough about how much we enjoyed ourselves in the Azores. The islands are amazing and the tour took full advantage of their natural beauty. The agent who arranged the trip (Catia) did an excellent job and all the guides and activities were great. I would happily refer Kim Kim and Picos de Aventura to anyone who asks!

Catia was always friendly and prompt and answered all our questions with the right amount of detail. The trip she arranged was excellent from accommodations to activities.

The choice of itinerary was good. The guides were excellent. Communications could be improved.

Tiago chose the hikes and other activities very well. The flight information had not be requested from us and we were not met at the airport. The wrong date for the departing transfer was given in the written documentation we were given on arrival. I provided a phone number for contact but we were never called when morning pickups were delayed.

The tours and hotels that the travel partner arranged for were excellent. I was very pleased with the individual tour operators. There was a massive breakdown in communication between the tour company that I was communicating with and the tour provider due to the fact that there were two or three companies in between them. The meeting times on our trip vouchers did not always match the meeting times on our overall itinerary. The tour operators called us the "ghost clients" because they didn't have any information about us and didn't even know if we were real clients.

This was most problematic on the mountain climbing tour because the tour operator provides a document to participants instructing them on equipment and supplies that they are supposed to bring. We were lucky to have the operator for a different tour so she was able to send us the document the night before our climb. We were told that lunches would be provided on full-day tours, but this was not the case for the mountain climb. We had gone to a market earlier and just brought whatever food we had. We brought hiking equipment that was sufficient for the climb, but that was purely by chance. The tour company also needed our passport numbers to register us with the government as climbers and to get us insurance for the climb. Nobody told us about this and i happened to have a copy of our passports. If not, we wouldn't have been able to climb.
Had we not met with the tour guide the day before, we would have been unable to complete the climb (other people were not permitted to climb if they were not properly outfitted).

Another tour only had the name of the third party travel agency and not our names, ages, or nationality. After the other tour issues, we went to the tour provider the evening before our tour and they were ecstatic because this allowed them to put us in the correct group with other people who spoke english.

On another day, our transfer from the port to our hotel was not there when our ferry arrived so we walked to the hotel.

The next day, our guide for the full-day tour was not at the hotel at either of the times we were provided (tour voucher and itinerary had different times). We tried calling the number listed on the voucher, but it was the number for another travel company who the kimkim travel partner had booked through. We found a poster for the tour provider and managed to get in touch with her. The third party tour company had told her that we would be arriving that day and she should pick us up at the port, not our hotel.

Overall, i used kimkim because i wanted the tour planning and booking process to go more smoothly. Due to the multiple layers of tour companies between us and the eventual tour operators, there was a tremendous lack of communication. I imagine the multiple layers also added cost. Were it not for proactive steps that we took during the trip, this could have spiraled into a complete disaster.

There were small errors that i picked up on during the planning process. There were the mismatched tour times. It's hard to say whether some of the other issues were her fault or whether it was further down the chain. If she had directly booked things for me, the way i thought this would work, it would be easier to determine where the breakdown occurred.

The schedule of activities felt oddly organized as our rest day was early in the week and prior to the more physical activities. The packed lunches with repetitive and monotonous. The trip was good but essentially we were paired with an agent from pico adventures so we were limited to activities only from their group even when we suggested an alternative it was dismissed. So essentially kimkim provided us with someone who made a hotel reservation for us and connected us to pico adventures.

See prior notes.

Thanks KimKim! This was an excellent trip and having KimKim back-up was comforting. You connected me with Picos de Adventura, a superb tour company and their "adventures" could not have been more fun or beautiful.

Catia was great -- I also worked with Tiago and they were both tremendously helpful with getting my trip organized and with any questions I had along the way. This is a great company clearly focusing on the best possible customer service.

If directions to the office were included, it would have been helpful for the 1st day. Also, having a dry, secure place to store phones/camera would be great for water adventures so we could have taken pictures. Alternatively, if there was a photo package, for the water adventures, we would have signed up for it.

So organized, very accommodating, great variety of activities. Catia was so helpful with questions, preparation, and the overall planning of our trip. She even made a call for me in advance to help confirm a ferry trip I booked to another island for a day, because I was unable to dial internationally. Every single staff person was fun and friendly. Goncalo went above and beyond in accommodating us on our bike ride day around Sete Cidades. I would recommend Pico de Adventuras to anyone traveling to the Azores. It was a great deal, a great value, and included all the key things to see and do in Sao Miguel.

Tiago is a great guy! Fun personality, very friendly.