Moreno Moretti

Overall our experience with KimKim was wonderful...though it did not start out that way.

We first were assigned Moreno, who while kind and seeming eager to assist, was not as attentive as I expected. There were numerous times where he failed to respond to my questions in a timely fashion, and one time where I asked some questions, only to not hear back in well over a week. At that point, I questioned KimKim as to whether I should receive a new local specialist. The result was that Moreno would remain with us. Once the trip was secure, we failed to hear from him. While that may be "normal", I didn't feel good about the complete lack of communication.

About 8 weeks prior to our trip however, Melanie came on the scene to "assist" Moreno. She contacted me, introducing herself and well, she was AMAZING!!! She was engaging, provided me plenty of opportunities to get excited about the trip. She communicated with me about a variety of topics regularly. She was extremely prompt with her responses, when I had questions as the trip grew closer. I felt as though she was a member of our TEAM ITALY trip!! She even told us about her favorite cake from Pansa, an Amalfi paneterria. Once she took over for Moreno, it was truly the first time I felt that KimKim deserved a 5 -Star rating....and I messaged that to Melanie via What's App.☺

Most of our guides were amazing including Ina...our Pompeii tour guide and especially Nino, our Path of Gods tour guide!!! Antonio, our driver for our Amalfi Coast tour (which was added to our trip after Melanie contacted us, sharing that the boat company had canceled their tours to Capri due to 'angry seas'), was delightful, kind, and drove those very windy roads with immaculate care and caution. He took us to some special spots along the drive to soak in the "perfect" views of the coast!!!

Our hotels were fabulous...situated in wonderful parts of their perspective cities. We definitely indulged in the fabulous food, drink and culture of the people that surrounded those hotels.

I have already shared Melanie's contact info with one couple friend of ours and plan to pass her name along to others as they ask about our journey. SHE was TOP NOTCH, always available and attentive, and truly excited for us to experience her homeland!!

Grazie mille a Melanie and KimKim for our new family memories!!

Hotel Reviews

Charme Spagna Boutique Hotel

Rome

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Sorrento City Hotel

Sorrento

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Palazzo Alabardieri Hotel Napoli

Naples

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Colosseo and Roman forums adventure + Vatican museum

Rome

It was a LONG day of listening (830-4pm minus an hour for lunch) Our guide was brilliant, but she didn't seem to notice whether all of us were listening or not. I would have preferred a guide who also could meet us where we were...asking what our interests were regarding the Vatican and Colosseo, so as to have been talked WITH rather than talked TO about what we wanted to know.

Quality of Experience

Guides, Drivers and Staff

Transport

Wine Tasting Lunch

Italy

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Panoramic trail nicknamed The Path of the Gods + Transfer from Sorrento

Italy

Quality of Experience

Guides, Drivers and Staff

Nino was incredible and our surprise lunch on the trail with Antonio the local herder on the mountain was simply THE BEST!!!

Transport

Our driver back from Amalfi to Sorrento was with Mario...who also happened to drive us from Naples Airport to Rome upon arrival. He was awful. He drove incredibly fast, making all 5 of us feel nauseous. We had done the same drive the day before with Antonio (as our trip to Capri was canceled) and none of us were nauseous with that driver. I honestly prayed that we would arrive back to the hotel safely. Please do not use him again!!!

Capri in a Day

Italy

CANCELED DUE TO ANGRY SEAS.....

Fabulous experience with Moreno and his counterpart. Had an excellent time in Italy

Activity Reviews

3 Hours private tour Lake Como from Cernobbio

Lake Como

Quality of Experience

Guides, Drivers and Staff

Transport

Historical Rome walking tour and Colosseum guided Tour

Rome

Quality of Experience

Guides, Drivers and Staff

Transport

Ravello, Amalfi & Positano

Sorrento

Quality of Experience

Guides, Drivers and Staff

Transport

Vatican & Sistine Chapel Tour

Rome

Quality of Experience

Guides, Drivers and Staff

Transport

Moreno helped plan an amazing trip to Italy. The process was super easy and the trip went as smoothly as possible. Had experiences we would have never had if I had planned the trip on my own. Thank you!

Activity Review

Capri and the Amalfi coast boat tour with the Blu Grotto

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Fantastic break in Italy ( Rome & Milan). From the start the car pick up went seamlessly and cars were all high quality Mercedes with very safe drivers. In Rome, we toured the Vatican (Museum, Sistine Chapel & St Peters Basilica) which was excellent but museum tour was very long ( 2.5 hrs plus) and far far too busy with some areas at a complete standstill. Our guide had encyclopedic knowledge, but even she was very surprised on the sheer amount of time the tour took 4.5 hrs).

The walking food tour in Rome was only average really with no real standout dishes, as we had tried a lot of the Italian dishes already. Tour guide was ok very enthusiastic but it would have been good to know where we were going next and how long the walk was, as it felt we were "walking blind" with no end in sight sometimes. Now this may have been as a direct result of all the walking we were doing in Rome anyhow and we had 20,000 steps in the tank already. Also we were asked to be early for the meet up, which we were but the guide showed up a little late and I was slightly concerned frankly.

Hotel was functional, clean and we only used it to sleep which was fine as the room was air conditoned ( Doria Palace Boutique Hotel). The list was so small it could only take a single case or just about fit one person, so folks with walking challenges be aware.

Train trip to Milan was fine and pick up seamless. Hotel was larger ( Una Hotel Cosani) and in a great location. The Last Supper tour was excellent and included a taxi ride ( less walking) to the Duomo. We asked the guide at the start the scope of the tour and we reduced the duration from 4 hours to 2.5 which was perfect. In contrast to the Vatican tour, the Last Supper groups were restricted to 15 people at a time and this really enhanced the experience. Our guide was excellent, very accommodating and knowledgable and even showed us a nice local coffee shop which was off the "tourist grid".

Moreno from KimKim was great to deal with, very efficient and knowledgable. Quick replies to questions and was there if we needed him.

Hotel Reviews

Doria Palace Boutique Hotel

Rome

Small, clean but lifts very small.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

UNAHOTELS Cusani Milano

Milan

Nice modern hotel. Front desk staff not great though, particularly on check-in.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Vatican & Sistine Chapel Tour

Rome

Quality of Experience

way too busy

Guides, Drivers and Staff

Transport

Rome food tour: A deliciously cultural tour for foodies

Rome

more visibility on what to expect ( walking time between venues particularly).

Quality of Experience

Guides, Drivers and Staff

Timely arrival at meeting point and info between venues.

Transport

timely and safe

Milan Vip Walking Tour and Da Vinci's Last Supper visit

Milan

Excellent guide, very flexible to our needs. Passionate about his subject.

Quality of Experience

Guides, Drivers and Staff

Transport

Our ‘trip of a lifetime’ was exactly that, absolutely amazing! Moreno and his team were responsive and supportive throughout our entire trip. Moreno executed the trip I had in my mind down to the details I could not have even imagined. One experience after the other continued to get better and better, blowing us away. These are memories we will remember forever. We are grateful for the experience we had in Venice, Florence, Amalfi and Rome and cannot wait to venture into more of Italy one day. When we do, I’ll be reaching out to Moreno and KimKim again!

Hotel Reviews

Arcadia hotel Venice

Venice

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Alfieri9 Boutique Hotel Florence

Florence

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Bellevue Suite

Amalfi

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Charme Spagna Boutique Hotel

Rome

A bit disappointing due to construction happening in front of the hotel.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Hands-on Cooking Class & Farmhouse visit in the Amalfi Coast

Italy

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Venice Walking Tour with St. Marks Basilica and Gondola Ride

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Florence architecture and culture highlight Uffizi gallery tour - the essence of Renaissance

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Winery tour in Tuscany countryside

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Capri and the Amalfi coast boat tour with the Blu Grotto

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Visit Positano + Sorrento - Pizza Making Class

Amalfi

Quality of Experience

Guides, Drivers and Staff

Transport

Vatican & Sistine Chapel Tour

Rome

Quality of Experience

Guides, Drivers and Staff

Transport

Galleria Borghese Tour

Rome

Quality of Experience

Guides, Drivers and Staff

Transport

Many thanks for making our Italian vacation incredible, everything was great, our driver and also our boat captain was incredible and made the experience that much more enjoyable, everyone was very knowledgeable and helpful. We had to make a few time changes and everyone was very accommodating. We will definitely use KimKim again for our future travels.

Hotel Reviews

La Bussola Hotel

Amalfi

Absolutely love this hotel, if we end up in Amalfi, this is my spot.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Del Mare

Sorrento

Did not love our stay here, our room needed a bit more cleaning, we also requested to have sea view rooms which we did not get, no water in the rooms, but you can purchase at the front desk, also charges for coffee if you did not make the breakfast time and also charges for beach towels.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Full Day Island Tour in Capri and Anacapri from Amalfi

Amalfi

Everyone loved the boat tour. The lunch was amazing, staff helpful and accommodating. Unfortunately time ran out before we could make it to Capri or Anacapri, but we went another day.

Quality of Experience

Guides, Drivers and Staff

Transport

Day trip to Positano and Ravello

Italy

We had a wonderful time, after Ravello, we had the most incredible lunch on the beach, which took most of our day, so we never made it to Positano, but we were fine with that.

Quality of Experience

Guides, Drivers and Staff

Transport

Food Tour - Sorrento ( Olive Oil Tasting + Pizza Cooking Class)

Italy

Again, this was so much more than we expected, everyone loved this experience. We enjoyed tasting all the incredible oils and vinegars. We would do this again.

Quality of Experience

Guides, Drivers and Staff

Transport

We highly recommend using kimkim to plan your trip to Sicily. Moreno was able to answer all our questions during the booking process and throughout our trip. It was great to have a local person help us since they know the area the best. We enjoyed a wonderful cooking class, a great boat ride, a fun day exploring scenes from the Godfather, an adventurous day at Mt. Etna, and a delicious chocolate tasting class. All of our tour guides were wonderful, and we were thankful to have tours with less than 12 people and sometimes even private tours! All the hotels booked through kimkim were beautiful and in great walking distance to all the attractions and restaurants we planned.

Hotel Reviews

Hotel Villa Paradiso Taormina

Taormina

This hotel is in a wonderful location! The staff was friendly and the views were great.

Location

Algilà Ortigia Charme Hotel

Siracusa

Staff

Cleanliness & Comfort

Palace Catania | UNA Esperienze

Catania

Cleanliness & Comfort

Activity Reviews

Cooking Class in Taormina

Taormina

We had a wonderful cooking class with Massimo. It was a fun experience and it was nice working with the others in our group. The food was delicious! We love that we were sent the recipes after our class.

Quality of Experience

Food

Guides, Drivers and Staff

Boat Trip along the Taormina Coast

Taormina

Our trip was nice and relaxing.

Godfather Movie Set Tour

Taormina

Wonderful experience going to the Bar Vitelli, the church where Michael and Apollonia got married, and the Castle where many scenes were filmed. Savoca is a lovely town to walk around as well.

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Guides, Drivers and Staff

Transport

Excursion to Modica, chocolate workshop and Sicilian passito wine tasting in a local family winery

Italy

Informative, fun, and delicious!

Quality of Experience

Guides, Drivers and Staff

Etna Jeep Tour

Taormina

More hiking than we anticipated, but beautiful views and cooler temperatures!

Quality of Experience

Guides, Drivers and Staff

We (my cousins and I in differing age groups) planned a two week trip with Moreno to Italy to include Florence, Rome, Pompei, and Sorrento (lodging in Vico Equense). Moreno and his associates arranged most of our lodging, transport and excursions. We feel with few exceptions the trip was beautifully planned and was a fantastic blend of learning and leisure. I can't express enough the value of private transportation and private tours if you are planning to see and do a great deal in a short time in Italy. These are predominately touring cities so in the interest of time management, private transport and private tours were a blessing.

If you get the opportunity to chose your travel guide in Rome be sure to request Sabrina. She was wonderful at both the Vatican and Sistine Chapel and the following day at the Colosseum. She brought the experience to life and was passionate and knowledgeable about the area.......be sure to request her!

The boutique bed and breakfasts were a game changer as well. Caio

Hotel Reviews

Soggiorno Battistero

Florence

Located in the center, it is well positioned to get to and from important areas. As for the room itself, if you are on the upper floor it is more inviting, bigger space. Plan to eat a big lunch and dinner as the breakfast is light fare and will not sustain you for a long period of time. Bathrooms/bedrooms upstairs were well appointed but the rooms on the lower floor were a bit small for our taste.

Authenticity & Character

Location

If noise isn't an issue, the location is great. Felt safe.

Staff

I only experienced issues with one staff member, I found him to be less than helpful but the rest of the staff were very accommodating and easy to communicate with.

Cleanliness & Comfort

Comfort - it was a loud area but to be expected as it is in a square. We weren't prepared and wish we would have known better. When you travel to Italy a good nights rest is important.

Boutique Hotel Galatea

Rome

Authenticity & Character

Location

Staff

Excellent staff and very helpful. It was nice to have staff avail later in the evening (11p).

Cleanliness & Comfort

Hotel Le Ancore

Vico Equense

Authenticity & Character

Beautiful building.

Location

for the most part you must take transport to other areas as there are limited dining options

Staff

GREAT staff!

Cleanliness & Comfort

I need to rate comfort low as the bathrooms - especially showers are VERY small and difficult to manage a shower in them. secondly, we had an A/C issue the first couple of days which was difficult.

Activity Review

Colosseo and Roman forums adventure

Rome

We had the very best tour guide - Sabrina. She was awesome, interested, entertaining and informative. It was one of my favorite tours due to her enthusiasm of the history .

Quality of Experience

Guides, Drivers and Staff

Transport

We planned a trip to Italy with KimKim and it was absolutely amazing. Everything was planned well and our agent was alert and responsive to every request we put in. I will definitely use Kimkim in our next adventure. You will not go wrong with Moreno from Kimkim he is amazing to deal with.

As someone who has never used a travel agent before to book a trip, booking through KimKim was VERY easy!
We booked our honeymoon with the goal of having a relaxing tour or Italy and we got just that. We started in the Amalfi Coast, then went to Sorrento, and ended in Rome! The Amalfi Coast had to be our favorite place to be in. It felt the most authentic to the culture! We took a boat tour of the Capri Island and would recommend that same tour to anyone. If you are looking for an even more intimate version of it, see if your agent can book it to be completely privet for you. Our tour was not privet but only had 6 people on the boat and we still had a great time! Our first day in the Amalfi Coast it rained. Which meant that our boat tour had to be canceled. The agency worked very fast to fix this for us and make sure we got to experience everything that we had planned. It actually worked out for us because it gave us the chance to explore and enjoy the area.
In Sorrento we did a Pompeii and Herculaneum tour in the same day. If you decide to do something like this, my suggestion to you would be to either chose one to do or do them in two separate days. It was A LOT of walking in VERY hot weather. Neither location has much coverage in terms of shade. Bring an umbrella to help! We saw so many people who did that and we wished we had thought of doing the same. Between the two tours I personally enjoyed the Herculaneum tour most. There felt like there was more to see of what remained, but both were an amazing experience. Our tour guide and bus driver that picked us up at the meeting location to bring us on our tours were great. Only thing I wished they had done was keep the AC on or did something to make sure that the bus was cooled off for our transport between the two tours. The other thing we did while in Sorrento was a tour of a vineyard. It was called Cantina Del Vesuvio. Highly recommend if you enjoy wine. The experience was amazing. We did a very brief tour and then sat on an outdoor patio that overlooked the city (Great view) and they served us food to eat that paired well with their wine!
Lastly we ended our trip with four days in Rome. I was a little confused when we checked into our hotel room, as I thought when booking I had requested a specific room, and we did not end up in said room. I may not have explained my desire for the specific room well enough and by the time we got to the hotel the room was unavailable.
We did a full day private tour of the Colosseum and Vatican. This was fully private, it was just my husband, myself, and our tour guide. He knew his stuff! Very friendly and knowledgeable. We had a slight confusion with the guide when it came to lunch and transportation to the Vatican from the Colosseum, but it was sorted out! The next day we had a private Borghese Gallery and Garden tour. Our itinerary had it listed however it was not private. It was a small group of less than 15 people. We just figured that it would have been private the same way the previous day's tour was. The art in that museum was well worth the tour and the tour guide was really awesome! Our last day in Rome was for us to explore at our leisure. Looking back I may have made it so that we used our extra day in the Amalfi Coast instead. But overall, the trip was an experience of a lifetime. I would 100% use KimKim again for our next trip! Another great thing about using KimKim is your agent is available to you at all times. Moreno was so quick to respond anytime I messaged him with questions or concerns. No corners felt cut and we walked away very happy!
Great experience.

Activity Reviews

Capri and the Amalfi coast boat tour with the Blu Grotto

Italy

Quality of Experience

Guides, Drivers and Staff

Transport

Marisa Cuomo Vineyard tour and wine tasting

Italy

This was an experience that I did not know what to expect. It did not disappoint. We tasted so much wine and ate such amazing food! Even got to meet with one of the owners.

Quality of Experience

Guides, Drivers and Staff

Transport

Pompeii and Herculaneum Day Tour

Italy

Quality of Experience

Guides, Drivers and Staff

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Galleria Borghese Tour

Rome

SO worth the trip just to see all the art and history if you are into that kind of thing!

Quality of Experience

Guides, Drivers and Staff

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Colosseo and Roman forums adventure + Vatican museum

Rome

Quality of Experience

Guides, Drivers and Staff

Transport