Paulina Gamboa

The details and the planning for the trip were excellent. We changed plans many times prior to finalizing - I loved the flexbility of the planning - I was in charge. However, about 2 weeks prior when I was emailing Paulina, she never responded. A new person was assigned to my account and that went fine after that, but I had to escalate. During the trip, there was one hotel where our rooms were on 2 different floors - we were travelling with 3 kids. The hotel said there was no comment in the reservation that said they had to be together - so either the hotel was being difficult or there really wasn't a note. That was the only hiccup. The only other issue was the pick-up times for our events were so early - and I didn't realize that until one week prior. I should have asked more questions as to WHEN the trips were planned so I could have modified them. We were being picked up twice at 6:30 a.m. when the hotels' free breakfast didn't start until 6:30 a.m. - making it as if we really didn't get a free breakfast. I would look into those details if I were to use them again. Having said all that - the service of the drivers was excellent - everything went off without a hitch.

This was a great trip that ran very smoothly! Any questions or concerns that we had before or during the trip were answered swiftly. Our trip included a lot of traveling around and I was very impressed by how reliable all of our transportation arrangements were. Our drivers were always on time, and were very friendly and considerate. Probably the greatest highlight of our trip was the white water rafting. It was so exciting and fun. Our instructor was very knowledgeable and made sure we were safe out in the water. I enjoyed all of our locations though, and our accommodation in Arenal had a great view of the volcano. It was a bit cloudy most of the time, but when the sky finally cleared up, the view was breathtaking. Our last accommodation in Tamarindo had an ocean view and was only a few feet from the beach. Everyone we met during our trip was so nice and helpful!