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active 2 days ago

Tom Christer Larsen

Possess a Master of Science degree in International Tourism and Hospitality Management. Have many years of work experience from hotel, aviation and tourism.
Also have a wide personal travel expereince.

What places and activities do you specialize in?

"Specialize in Norway in general, but also have good knowledge about South/America and Aisa in general. Specialize in tour groups and individual travel with a focus on sustainable and authentic experiences. "

How did you get involved in travel?

"After taking a backpacking trip in Brazil in 2001 I started to get interested in travelling and tourism, and started my tourism eduacation in 2002. "

Please share a unique travel experience you will never forget.

"In Peru, I took a 3 day ferry through the Amazon rainforest to a city called Iquitos, the worlds largest city without a road connection. The ferry was filled with local people and sleeping in hammocks on deck was truly a unique expereince. "

Tom Christer is part of the following groups: Norway Travel Agents, Norway Family Travel Agents, Norway Luxury Travel Agents
Top itineraries and travel advice
Family itineraries
Luxury itineraries
Road trip itineraries

Favorite experiences

Hike Preikestolen (Pulpit Rock)

This excursion amid the Norway fjords isn't any ordinary hike. On the contrary, it's an adventure unto itself—a moderately difficult trek up one of the most beautiful trails in the world. And the reward, once you reach the endpoint at Preikestolen (Pulpit Rock), is a viewpoint the likes of which...

Recent trip reviews for Tom Christer

A Wonderful Experience with KimKIm
Norway | Sep 9 - Sep 23, 2026

Charles
Charles E.
Philadelphia, PA, USA | Reviewed on Sep 26, 2026
First of all, we had an absolutely amazing time in Norway. Everything went so smoothly because of the way the trip was designed by Tom Christer.
My wife has a chronic, debilatating condition, and we had debated back and forth whether we should even go on this trip. I started researching everything on my own but realized that I was out of my league. Years ago, when we went to Germany, I used an American travel agent who, we found out much later, had no idea what she was doing. When we got...
Read more

First of all, we had an absolutely amazing time in Norway. Everything went so smoothly because of the way the trip was designed by Tom Christer.
My wife has a chronic, debilatating condition, and we had debated back and forth whether we should even go on this trip. I started researching everything on my own but realized that I was out of my league. Years ago, when we went to Germany, I used an American travel agent who, we found out much later, had no idea what she was doing. When we got into trouble over there, she never picked up the phone.
So, I decided to find a Norwegian travel consultant online. I read the reviews. Basically, people were saying that kimkim was highly regarded but that a person could do the trip more cheaply by booking everything themselves. That did not make any sense to me, because how can a person really know what to see and how to book the travel arrangements correctly, if they had never been to the country.
My wife and I agreed that, if we had tried to arrange everything on our own, our trip would have been a disaster. As it happened, our experience was just the opposite. Tom planned the trip so that our daily excursions would not be so strenuous for my wife, yet we were able to see so many things. The hotels and the views from the hotels that Tom selected were amazing as well as the breakfasts. I had a few questions along the way, and the team at kimkim always picked up the phone to steer me in the right direction. We had one small problem that Tom's colleague, Mathia, fixed for us immediately. What we really appreciated was that Tom, Mathia, and even Christina were always sending us emails to check up on us to make sure everything was going smoothly.
So, this excursion ended up being the trip of a lifetime for us! Norge er så vakker--Norway is so beautiful. Not only did we get to experience the amazing fjords and the small country towns, but we were able go to the wonderful city of Bergen and the very active, modern-day capital of Oslo. It was the perfect balance for someone like us who had never been to the country before. We would highly recommend kimkim and especially Tom Christer.

Hotel Reviews
Scandic Byporten
Oslo

The rooms in this hotel were tiny and stuffy. However, breakfasts were fabulous, and the view of downtown Oslo was without compare!

Authenticity & Character
Location
Staff
We were at this hotel for three days and booked a day for our room to be cleaned and supplies re-stocked. The cleaning people never showed up.
Cleanliness & Comfort
Vangsgaarden Gjestgiveri
Aurland

This was a cottage right on the water. Awesome views!! The proprietor, she treated us like family and gave us a big hug when we left. Amazing experience.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Kviknes Hotel
Balestrand

Hotel was drop-dead gorgeous. Amazing breakfasts. Views were amazing.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Grand Hotel Terminus
Bergen

Close to everything, amazing breakfast, beautiful hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Fjordcruise on UNESCO Nærøyfjord
Fjordcruise on UNESCO Nærøyfjord
Norway

The views, the cliffs, the waterfalls. We felt like we were in a living postcard. My wife has some disabilities, and the staff were very helpful in getting on the boat safely.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Tom Christer Larsen
Tom Christer
Tom Christer Larsen
Local specialist in Oslo, Norway | Replied on Sep 28, 2026

Hi Charles.

I am so happy to read that you had a great trip here in Norway and that it was a smooth and relaxing trip for you and your wife. Sorry to hear about your past experiences when booking through an agency and I agree with what you say about booking on your own, it will be of course cheaper but we have the local knowledge and being supportive for the travellers is important for us and glad my colleagues could contribute to making your stay a great one so you could enjoy the beautiful sceneries through the fjords and also the cities.

All the best.

Warmly,
Tom

Tom worked miracles for us on our Norway sel...
Norway | Sep 9 - Sep 21, 2026

dru
dru q.
Atlanta, GA | Reviewed on Sep 24, 2026
Tom worked miracles for us on our Norway self- driving trip .
My husband and I decided to add a Norway excursion on the back of a Faroe Islands trip on a whim .I was having difficulty navigating the logistics of driving times , lodging and certain activities that were slightly out of season
With about two weeks notice, Tom put together a phenomenal trip for us . We were stunned at the amazing lodgings he was able to procure last minute ., all within our budget . Tom booked everything from...
Read more

Tom worked miracles for us on our Norway self- driving trip .
My husband and I decided to add a Norway excursion on the back of a Faroe Islands trip on a whim .I was having difficulty navigating the logistics of driving times , lodging and certain activities that were slightly out of season
With about two weeks notice, Tom put together a phenomenal trip for us . We were stunned at the amazing lodgings he was able to procure last minute ., all within our budget . Tom booked everything from accommodations to excursions to our rental car. Tom and Mathia were incredibly supportive, touching base with us daily to be sure things were running smoothly and giving us suggesting a for things to do , places to eat, possible road delays, weather updates etc. Mathia even met us briefly at the ferry to say hello ; unfortunately we were out of time so no coffee date !
It was quite obvious that our adventure was planned by someone who lives locally and knows the area well and cares about the experience their client is having .

I cannot recommend this agency highly enough , I hope to be able to work with them in the future .

Hotel Reviews
Svinøya Rorbuer
Svolvær

What a beautiful and charming hotel . We stayed in an antique cabin over the water - perfection ! The restaurant alone is worth staying in property . The breakfast was delicious , bountiful and relaxed in the charming historic main building. Dinner was fantastic- our fish dishes were unequaled during our trip through the islands

Authenticity & Character
It gets no more authentic
Location
Location cannot be equaled . If you are in the area this is where you should stay
Staff
The staff were welcoming and friendly , efficient . Everyone seems happy to be working there and they like their colleagues
Cleanliness & Comfort
Eliassen Rorbuer
Moskenes

Wonderful hotel , well designed , a perfect location The cabins are cozy and well equipped , the view amazing

Authenticity & Character
Sleek and cozy at the same time
Location
The best location for lodging in all the lofoten islands .
Staff
Good staff , pleasant and helpful
Cleanliness & Comfort
Immaculate
NARVIKFJELLET Camp 291
Narvik

Wow! My husband and I travel a great deal and this cabin is one of the most amazing ones we’ve ever stayed in . We were absolutely blown away by the incredibly smart and efficient but sleek design of the place . There is zero wasted space and yet it feels as if you are living in a quite luxurious tree house. We carried out our dinner to be able to eat watching the sunset and the lights come on in the town below The bed was the most comfortable one we slept in during our entire trip We would have loved to have stayed a week . I enjoyed this cabin so I am contemplating reaching out to the architectural firm to purchase the plans Every single detail has been covered and done so well

Authenticity & Character
Location
The view is spectacular and yet it’s 5 minutes into turn
Cleanliness & Comfort
Immaculate
Skagakaia
Bø

What an absolutely charming place ! We were in the most adorable little apartment , comfortable, livable and yet decorated with a perfect eye .We loved sitting having morning coffee or afternoon wine watching the ocean out the window . I would have loved to have just moved in and never leave ! Everything we needed was there in our cozy space and the beds so comfortable. Our host , Lone, was a highlight of our trip through Norway . The restored post office / dining room she’s created looks like something out of a travel magazine and her family stories only add to the experience and character . Breakfast (btw) was delicious and casually elegant . Lone sat with us telling us stories and giving us advice on places to explore locally This stay was a highlight of our trip and the accommodations should be considered a destiny on their own , it’s that great of an experience

Authenticity & Character
Cozy and comfortable but with vintage pieces that give the place an authentic feel
Location
Beautiful . Convenient to town but st the end of the peninsula so one can watch the sea and see the Lofoten Mtns in the distance
Staff
Lone could not have been a better host
Cleanliness & Comfort
Immaculate
Hamn i Senja
Skaland

Nice place to stay . The staff was incredibly kind and helpful

Authenticity & Character
Pretty place , contemporary
Location
Good location, right off the route , only a few minutes from the ferry
Staff
Excellent staff , friendly and helpful
Cleanliness & Comfort
Immaculate
Scandic Ishavshotel
Tromsø

Cool hotel in a fabulous location with the most amazing breakfast !

Authenticity & Character
Nice hotel , sleek and modern with good design
Location
Walkable to most everything
Staff
Extremely helpful and courteous
Cleanliness & Comfort
Id stay here again , great option for Tromsø
Local specialist: Tom Christer Larsen
Tom Christer
Tom Christer Larsen
Local specialist in Oslo, Norway | Replied on Sep 25, 2026

Dear Dru.

We are very happy to be able to set this a bit last minute trip up for you and your husband, and of course even more happy to hear everything was to your complete satisfaction :)
And Mathia, myself and the rest of the team are here to give you support whenever needed is our pleasure and that is what we are here for. Helping travellers is not just our work, it is our way of life.
If you ever feel about coming back just let us know.

All the best.

Warmly,
Tom

Our Norway trip was a magical adventure.
Norway | Jul 31 - Aug 6, 2026

B
Barry T.
Cherry Hill, NJ | Reviewed on Aug 12, 2026

Our Norway trip was a magical adventure. KimKim and Tom Christer specifically made sure that every question was answered and every detail meticulously attended to. I recommend this trip highly!

Local specialist: Tom Christer Larsen
Tom Christer
Tom Christer Larsen
Local specialist in Oslo, Norway | Replied on Aug 14, 2026

Hi Barry.

Thank you for your kind words, so happy to hear your experience in Norway was magical.

All the best to you and your family.

Warmly,
Tom

Tom planned an amazing trip for our family. ...
Norway | Jun 19 - Jul 6, 2026

K
Kate K.
Newark, NJ | Reviewed on Jul 10, 2026

Tom planned an amazing trip for our family. We enjoyed a combination of guided walking tours as well as boat and train rides both solo and with a guide at times. We had time to explore on our own as well. Tom was very responsive and attentive to any questions or concerns. Thank you!

Local specialist: Tom Christer Larsen
Tom Christer
Tom Christer Larsen
Local specialist in Oslo, Norway | Replied on Jul 13, 2026

Hi Kate.

Very glad to hear you had a great trip with your family here in Norway, and that you enjoyed the excursions and places. Thank you too for being able to be part of this trip :)

Best,
Tom

Tom was amazing, we had a family trip with 14...
Norway | Jun 19 - Jul 6, 2026

Salahuddin M
Salahuddin M K.
San Jose, CA | Reviewed on Jul 10, 2026

Tom was amazing, we had a family trip with 14 members from age 14 to 90. Tom helped us through all the challenges in planning the trip; Was there any time day or night to solve our various requests. Did an outstanding job planning the trip agenda including time in Oslo, Stavanger, Bergen and the Hurtigruten. I highly recommend Tom for trip to Norway.

Local specialist: Tom Christer Larsen
Tom Christer
Tom Christer Larsen
Local specialist in Oslo, Norway | Replied on Jul 13, 2026

Hi Sal.

Thanks for your kind words. It was a true pleasure working with you on planning this trip putting it together for you and your family. I find the foundation of this trip keeping the family ancestor story alive very fascinating, and I admire that you keep this relation alive for the younger generations.
Its great to hear that you had a wonderful time here with your family and enjoyed the places and the sceneries.
Thank you for the nice cooperation Sal, and for being able to put this trip together for you.

Wish you and your family all the best.

Warmly,
Tom

We had an epic trip. Really enjoyed the loca...
Norway | Jun 19 - Jul 6, 2026

Jamal
Jamal K.
Newark, NJ | Reviewed on Jul 10, 2026
We had an epic trip. Really enjoyed the local guides. Read more

We had an epic trip. Really enjoyed the local guides.

Hotel Reviews
Scandic Kirkenes
Kirkenes
Authenticity & Character
Location
Close to center of town
Staff
Cleanliness & Comfort
Radisson Blu Airport Hotel, Oslo Gardemoen
Gardemoen

Convenient location adjacent to airport

Authenticity & Character
We watched the Norway 🇳🇴 World Cup in their lounge watch party
Location
Easy walk to airport
Staff
Cleanliness & Comfort
Breakfast was good
MS Richard With
Tromsø

The Hurtigruten was really nice. The food was excellent

Authenticity & Character
The hurtigruten has a storied history
Location
We saw almost the entire coast of Norway
Staff
Expedition Staff
Cleanliness & Comfort
Bedding was really nice
Heimen Hotel
Bergen
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Scandic Stavanger City
Stavanger
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Thon Hotel Opera
Oslo
Authenticity & Character
Location
Fantastic Location across the street from the library voted best in the world
Staff
Everyone was helpful
Cleanliness & Comfort
Activity Reviews
Bergen Walking Tour With a Local Guide
Bergen Walking Tour With a Local Guide
Bergen

All our guides were excellent and helpful

Quality of Experience
Guides, Drivers and Staff
Nina helped us book dinner for 17 at To Kuchs.
Transport
Norway in a Nutshell and the Flamm railroad
Flor & Fjære Garden Cruise
Flor & Fjære Garden Cruise
Stavanger

Unbelievable achievement. Inspiring.

Quality of Experience
Food
Unexpectedly brilliant
Guides, Drivers and Staff
Transport
Boat ride was scenic
Oslofjord Sightseeing Cruise by Traditional Boat
Oslofjord Sightseeing Cruise by Traditional Boat
Oslo

Would definitely recommend this cruise to get a fuller picture of Oslo

Quality of Experience
Guides, Drivers and Staff
Transport
Private City Walk
Private City Walk
Oslo

Our guide was excellent.

Quality of Experience
Guides, Drivers and Staff
Transport
Train went straight from airport to our hotel
Local specialist: Tom Christer Larsen
Tom Christer
Tom Christer Larsen
Local specialist in Oslo, Norway | Replied on Jul 13, 2026

Hi Jamal.

I am very pleased to hear you think the trip was epic, and that you liked the local guides being provided. All the best to you and your family :)

Best,
Tom

Incredible Trip
Norway | Jun 19 - Jul 6, 2026

Doug
Doug L.
Emonds WA | Reviewed on Jul 07, 2026
All the trips and all the guides worked out too perfection. Tom did a fantastic job of arranging everything on this journey. Read more

All the trips and all the guides worked out too perfection. Tom did a fantastic job of arranging everything on this journey.

Hotel Review
Thon Hotel Opera
Oslo
Authenticity & Character
Location
Staff
Everything was well organized and perfectly timed
Cleanliness & Comfort
All the beds and betting are wonderful
Local specialist: Tom Christer Larsen
Tom Christer
Tom Christer Larsen
Local specialist in Oslo, Norway | Replied on Jul 07, 2026

Hi Doug.

Thanks for your kind words and Im glad to hear everything went smoothly.
Its really some trip you had and it was a great pleasure being part of this journey :)
'
All the best.

Warmly,
Tom

Tom Christer put together a nearly perfect 2 week trip in Norway
Norway | Sep 2 - Sep 15, 2025

J
Joel B.
Flagami, FL | Reviewed on Oct 21, 2025
Kim Kim Coordinator Tom Christer helped us put together and organize a nearly perfect 2 week trip in Norway. The accommodations were as advertised. They were comfortable, friendly, and always well located. The various elements of the trip such as train arrangements, city walking tours ( Guide John in Bergen was particularly good!), ferries, car rental, and taxi pick up were flawless. We especially loved the flower garden island and boat trip from Stavanger. Highly recommend without question!... Read more

Kim Kim Coordinator Tom Christer helped us put together and organize a nearly perfect 2 week trip in Norway. The accommodations were as advertised. They were comfortable, friendly, and always well located. The various elements of the trip such as train arrangements, city walking tours ( Guide John in Bergen was particularly good!), ferries, car rental, and taxi pick up were flawless. We especially loved the flower garden island and boat trip from Stavanger. Highly recommend without question! The driving route suggestions including hiking trail recommendations were perfect for our needs. We enjoyed Flam with the train ride and kayaking tour. A great day!
Tom was available to meet with us through Zoom several times prior to our departure from the US. His consideration and friendly personality were quite reassuring and he and other members of the Kim Kim team on the ground, were available and immediately responsive, the few times we had questions or sought information.
Norway is a stunningly, beautiful, easy to be in country of friendly seemingly happy people. It is a gem and we recommend, as we did, traveling there exclusively so it can be fully appreciated and explored.
Please consider for future reference, providing more specific directions, on arrival at Oslo Central Station to hotel accommodations. It is a bit overwhelming to arrive at a large station with seemingly dozens of exits. Also, since there are many Thon hotels the need for more specific directions would be helpful.
When we arrived in Bergen by ferry, we decided to walk from the dock to our hotel. This proved to be an interesting but arduous walk up and over steep cobblestone streets. We would recommend the short taxi ride.
While our all electric rental car ran beautifully, the need to secure charging, and paying for the charge was somewhat stressful at the time, but ultimately worked out well.
We’re not sure what happened with our first class train ride from Oslo to Stavanger, but halfway there we were required to de-train and complete the second half of the trip on what was a more local, less comfortable conveyance.
We particularly loved the hotel Ulansvagen. Awesome scenery, accommodation, history and food.
We also greatly enjoyed our stay at Bestabakken. The setting was gorgeous, the accommodation excellent. The owner – hosts were very nice and the guests who shared the family style dinners were interesting and fun.
The dining experience was beautifully presented and the food was good. Breakfast not great. I think potential guests for this place should be informed that the pre booked dinner with wine is quite expensive. Two nights’ dinners, for two people, was close to $600. It would be helpful prior to dinner for the host to inform guests that wine is extra. We fully enjoyed the experience, and/but the Bill was a bit salty.
In short, we could not be happier with all aspects of our trip. We look forward to future travel opportunities with Kim Kim. Shout out to Tom.
Joel B
Barb C

Hotel Reviews
BesteBakken
Hafslo
Authenticity & Character
An original farm property with lovely interiors. Spectacular views.
Location
Gorgeous setting and vista.
Staff
We enjoyed our orientation with Guy. Dining service and preparation was excellent.
Cleanliness & Comfort
Loved the apartment like room. Great bed.
Heimen Hotel
Bergen

Easy access. Good location. Excellent breakfast. Basic accommodation.

Authenticity & Character
The first room we were assigned had a single window facing the wall of an adjacent building approximately 10 feet away. The room was dark and dim. We ask for a better location and we were given a room which actually had a decent view. They should never Have assigned us to that room looking out at a wall.
Location
Off the center of the old town but close walk to everything.
Staff
Nothing
Cleanliness & Comfort
See above
Hotel Ullensvang
Lofthus Hardanger

Beautiful location directly on a fjord. Excellent accommodation. Modern and slick, but with a historic lower level. Excellent buffet dinner with enormous selection. Same for the breakfast.

Authenticity & Character
Location
Well located for hiking trails. Scenic views from our good size room.
Staff
Efficient at the desk. Welcoming in the restaurant.
Cleanliness & Comfort
Local specialist: Tom Christer Larsen
Tom Christer
Tom Christer Larsen
Local specialist in Oslo, Norway | Replied on Oct 22, 2025

Hi Barb and Joel.

Thank you so much for making a thorough feedback and Im glad to hear you really enjoyed your stay here in Norway, and that you find our country beautiful. It nice that you were happy about the itinerary and layour of the itinerary. I see there are some pointer and they will for sure be noted for future references.

All the best.

Best regards,
Tom

Enjoyable trip that lacked some fine tuning.
Norway | Sep 5 - Sep 19, 2025

S
Susan S.
Denver, CO | Reviewed on Sep 26, 2025
Both of our city guides were knowledgable and enjoyable. They gave us interesting information and took us to places that we would not have explored on our own. The Thon Hotel Opera was comfortable, well located and very satisfactory. They also provided an excellent breakfast. The Flam Railroad was a disappointment, a bit of a tourist trap, actually. We were packed on the train with too many other people and had only glimpses out the windows. When there was a view it quickly... Read more

Both of our city guides were knowledgable and enjoyable. They gave us interesting information and took us to places that we would not have explored on our own.

The Thon Hotel Opera was comfortable, well located and very satisfactory. They also provided an excellent breakfast.

The Flam Railroad was a disappointment, a bit of a tourist trap, actually. We were packed on the train with too many other people and had only glimpses out the windows. When there was a view it quickly disappeared because of the tunnels and snow/avalanche protections. We would not recommend this for future guests. Afterwards we were left in Flam for much too long, along with the passengers from 2 cruise ships, where there was little shade and nothing but tourist shops. We could have easily walked to Aurland during the time we waited there. The cab driver, Luca, took us to the wrong hotel in Aurland and gave us bad advice with regard to restaurants. The hotel in Aurland was okay.

The bus that we were told to take the next morning to Voss never arrived after a long wait. We finally texted Tom who sent the cab driver, Luca, to take us to Voss to get the bus to Ullensvang. Luca, a large man who drives such a small car, he has to push his seat back into the leg space of the back seat passenger area. In addition, Luca, who is Polish, speaks English with a heavy accent that is hard to understand. In Voss, we were able to get our bus, which proved to be an interesting ride.

The Hotel Ullensvang was a relief, and very nice. We enjoyed the hike through the orchards to the waterfalls and, in addition, we hiked to the cider brewery which was most enjoyable. Unfortunately we weren't prepared for the hotel's lovely spa facilities, but did enjoy the lovely setting.

The Heimen Hotel in Bergen was marginal, at best. The darkly painted room had inadequate lighting and they do not have sufficient space for breakfast for all of their guests -- 3 bus loads! Although they offer a laundry facility for guests it was not well maintained.

The Hurtigruten was a pleasant surprise. One of our most enjoyable meals was in their fine dining area where we could watch the coast as the sun set. Viewing the coast from deck 7 was most enjoyable.

The Hotel Brosundet in Aleslund was excellent. It is very well located and they pay outstanding attention to detail. The hike from town up to the view point was enjoyable.

From Aleslund we had to bus rather than train from Andalesnes to Trondheim. We were never warned that during the autumn months, the train transportation in Norway can be unpredictable because of annual maintenance.

The Scandic Nidelven Hotel in Trondheim is very good. They serve an exceptionally good breakfast buffet. We cannot understand why we were not offered the opportunity to fly from Trondheim to Oslo. The 8 hour bus ride was very uncomfortable, compared to the train. I suspect the bus was much cheaper than the train, so you saved some money. We would have gladly paid the extra cost to fly.

The Amerikenji hotel, which Tom booked for us as a change to our itinerary to accommodate our dinner plans, was very good.

Overall, we enjoyed our time in Norway and the people we met, but were very disappointed that we didn't receive the benefit of local knowledge, in regard to the interruption of train service, when the trip was planned.

Local specialist: Tom Christer Larsen
Tom Christer
Tom Christer Larsen
Local specialist in Oslo, Norway | Replied on Oct 06, 2025
Hi Susan. Im glad to hear you are in overall happy with the Norway trip. In terms of the Flåm Railway, it is a bit of a challenge as it is rated as one of the most spectacular railway journeys in the world, but of course it is no secret, and as it is the only way going down from the main railway to Flåm it can get crowded so we understand the experience can be affected by that. When you arrived in Flåm with the train, the taxi should have been picking you up a few minutes after, but since... Read more

Hi Susan.

Im glad to hear you are in overall happy with the Norway trip.

In terms of the Flåm Railway, it is a bit of a challenge as it is rated as one of the most spectacular railway journeys in the world, but of course it is no secret, and as it is the only way going down from the main railway to Flåm it can get crowded so we understand the experience can be affected by that.

When you arrived in Flåm with the train, the taxi should have been picking you up a few minutes after, but since you wrote there was a long waiting time they must been delayed making you wait a lot longe than you were supposed to. And that the taxi driver gets you to the wrong hotel (not that many to choose from though), making the trip uncomfortable and communicates badly is something we will note for future references.
Still dont have a clear answer what happened to the bus to Voss, it is supposed to have been there but so were you so not easy to say what happened.

The bus for train from Åndalesnes was due to a rock slide destroying the railway and the replacement was noted in the confirmation in the trip plan, but with much information and details I guess it could have been specified in the chat as well.
The bus from Trondheim to Oslo was also a replacement service and tickets were booked through the railway company, and this was specified in the chat.

Best,
Tom

We booked a trip to Norway. We visited Oslo B...
Norway | Aug 22 - Aug 29, 2025

C
Clara K.
Ashburn, VA | Reviewed on Sep 05, 2025
We booked a trip to Norway. We visited Oslo Bergen and flam. Tom helped us with the booking. He was very prompt in replying to emails. We did not like the accommodations in Flam as much. The room was very small. Of course it had a great view and breakfast and dinner were excellent But I think if Tom had communicated the options a little more I would’ve been able to make a better decision also there was not much to doing Flam and I feel like two nights were excessive. We could probably have... Read more

We booked a trip to Norway. We visited Oslo Bergen and flam. Tom helped us with the booking. He was very prompt in replying to emails. We did not like the accommodations in Flam as much. The room was very small. Of course it had a great view and breakfast and dinner were excellent But I think if Tom had communicated the options a little more I would’ve been able to make a better decision also there was not much to doing Flam and I feel like two nights were excessive. We could probably have spent two nights in Bergen.
We had a slight issue with our hotel in Bergen, but the problem was resolved very quickly, and we appreciated the prompt resolution of our reservation
Overall, I was happy with the service provided and would consider booking with Kim Kim team again

Local specialist: Tom Christer Larsen
Tom Christer
Tom Christer Larsen
Local specialist in Oslo, Norway | Replied on Sep 07, 2025

Hi Clara.

Thanks for the feecback.

If I remember correctly I think there were very little accommodation options available at that time. But of course it could have been possible to stay one light less. It would have meant checking out early the next morning, taking the fjord cruise and then go straight to Bergen so I felt it was a bit rushed but we could maybe have talked more about this.
But its good to hear you are overall happy with the trip and that you would consider booking with KimKim again.

All the best.

Best regards.
Tom