Kimkim Trip Reviews for Uruguay

Probably wouldn't try this agency again. It wasn't all bad, but...
Good: Local one-on-one guides were good and very hospitable. Hotels were good: Montevideo hotel was much better, but service at Punta del Este hotel made up for the fact it was a little old.
Not so good: Communication was lacking. Virtual assistant was out of the office every other day -- what's the point? Transfer from Montevideo to Punta del Este had poor communication: I was not told there was a timed hotel transfer or included lunch. I reported this to the virtual assistant who never got back to me after saying she would submit a complaint. Agent planned an 8 AM tour start on a day I arrived at my hotel at 2 AM. I ended up skipping the tour due to the inconvenience. There was an app with "details" of the trip, but the details were limited. I engage in group travel often. I usually have personal WhatsApp contacts in case there are issues and start and projected end times, which helps time dinners that are not included. Arrangements for a local excursion the first night were at a place where locals (guides drivers bar tender) all said everyone knows the food is bad -- the food was BAD. Finally, there was a water transfer that was ill advised. The water was choppy due to high winds. We were the only boat of our size on the water. No life vests were provided and the trip was frightening. It wasn't the guide's fault.

Hotel Reviews

2122 Hotel Art Design

Punta del Este

good service, though the hotel could use some updating to the rooms.

Hotel Costanero

Montevideo

Activity Reviews

Isla de Lobos nature experience

Punta del Este

I wish I could give it five stars because my guide was great. However, due to the difficult water and lack of life vests, I did not feel save on the ride to the island, I do not think the captain should have taken us out until the winds had past.

Full day Punta del Este & Piriapolis

Punta del Este

The transfer was okay, but I wish I had been told I was going on a tour of people who were on a day tour. There was insufficient information about what was different about my experience. The only reason I give it three stars is because the tour leader seemed to do his best given my unique circumstances.

Day by the Coast: José Ignacio & Sunset by the Sea

Punta del Este

Good guide and driver.

Quality of Experience

Guides, Drivers and Staff

Transport

Art Tour Montevideo

Montevideo

Good guide and driver.

Dinner at El Milongon

Montevideo

Show is fine. Food is pretty bad.

The planning phase as a bit messy with many back and forth adjustments required until I finally got exactly what I wanted. Changing Kim Kim contact person late in the process was ok but some details fell through the cracks and needed attention. I would have preferred to have final final details much sooner than what you provided, because even at that late stage there was a serious error that required correction

In the end all was corrected so that is good

And the actual experiment of hotels, drivers, guides, booked meal en wine tastings and tablado in the velodrome were exceptionally good. Our trip to Uruguay was a real treat as we discovered this gem

Hotel Reviews

The Grand Hotel

Punta del Este

Perfect location on Playa Brava with convenient bus stop right in front and a wll maintained private beach. We were speed by the gorgeous views from our ocean view suite

Authenticity & Character

Very modern architecture with lots of great workmanship details

Location

If you want to be right on the beach this is it

Staff

Concierge helped us make tour arrangements that we really enjoyed

Cleanliness & Comfort

Spotless

Narbona Wine Lodge

Colonia

Beautiful maintained winery with lovely landscaping. Fun to tour the grounds and facilities

Authenticity & Character

A historical site

Location

Beautiful is beautiful

Staff

Friendly and responsive

Cleanliness & Comfort

Alma Histórica Boutique Hotel

Montevideo

A charming little gem, centrally located in the old town, we loved the motif of the various rooms and common areas. Breakfast was delicious. The tango music themed room we stayed in was delightful.

Authenticity & Character

Classic charm. Lots of unique antiques on display

Location

Easy walking distance near the port and important sites in the old town, and historic historic Plazas

Staff

Helpful every step of the way

Activity Reviews

Montevideo Tour with Mercado del Puerto

Montevideo

Er

Guides, Drivers and Staff

Our guide was very knowledgeable

Transport

Comfortable van

Visito to Carnival "Tablado"

Montevideo

I did not know what to expect and was blown away by the costumes, humor, satire and creativity of the various Murgas we saw. Especially nice seeing the manu families that crowded this late evening event

Quality of Experience

Families, enetertainment, food options

Guides, Drivers and Staff

Transport