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Carla Pando

My name is Carla - I am a travel agent and part of the Quechua Treks team. We love to travel and consider ourselves nature lovers but more than that we enjoy bringing the real Peru to you, we will provide amazing travel experiences. Our goal is that our passengers take with them the best experience they could ever have.
By the way, I´m a visual artist!

What places and activities do you specialize in?

"I specialize in custom tours in Peru and Bolivia, creating custom-made tours for families, groups, honeymooners and independent travelers. I love putting together packages with traditional tours and mixing them with adventure, artistic, non-traditional tours and local experiences.”"

How did you get involved in travel?

"I moved to Cusco 10 years ago, since I've been living here I've been working in tourism. I have worked at the front desk of Loki Hostel, Managed the Yamanyá Backpacker Hostel, and started working with local tour operators 6 years ago. "

Please share a unique travel experience you will never forget.

"I will never forget the first time I visited Paucartambo for the festivity of Virgen del Carmen, I was amazed to be part of a celebration that takes place every year to pay tribute to the virgin. It is an Andean festivity full of color, dance and lots of beer! It is incredible the religious devotion that can be appreciated mixed with the dance companies that pay tribute, and after dancing all night long a perfect way to finish the day is going to Tres Cruces to see the sunrise. "

Featured trips & expertise

Uros floating island on Lake Titicaca
Essential Peru - 14 Days

From the Nazca Lines to Colca Canyon, Lake Titicaca, and Machu Picchu, this 14-day itinerary takes you to Peru's major highlights. Fly over the Nazca Lines - some of the world's most impressive geoglyphs, then spend some time exploring the metropolitan city of Lima before heading out to explore the colonial city of Arequipa. Next, explore Colca Canyon, one of the world's deepest canyons, then head out to Lake Titicaca - a place rich with history, culture, and natural beauty. Finally, head to the Inca capital of Cusco and explore colorful textile markets and small towns of the Sacred Valley, and hike the short Inca Trail to Machu Picchu.

Rainbow Mountain
Machu Picchu & Rainbow Mountain Adventure - 8 Days

Explore the essential highlights of Peru on this 8-day itinerary. Begin in the metropolitan capital city of Lima, and explore the vibrant city by bike. Then, head to the ancient Inca capital of Cusco, and get a taste of the local culture on a culinary tour. Next, discover the beautiful textiles and incredible ruins of the Sacred Valley, and spend a full day taking in the majesty of Machu Picchu. Top it all off by summiting the colorful rainbow mountain - the perfect photo op!

Water on leaves after an Amazon downpour
The Best of Peru - 10 Days

Explore Peru's coast, mountains, and rainforest in this 10-day highlights trip. Start in metropolitan Lima and soak in the coastal vibe, then head east deep into the Amazon rainforest. Explore the peaceful reserve, enjoy wildlife viewing, and stay in a comfortable lodge on the banks of a mighty river. Continue to Cusco, the ancient capital of the Inca empire, and explore archaeological sites and the stunning Sacred Valley. Visit the famed Machu Picchu citadel, then keep going south to Lake Titicaca—South America's largest lake—to explore cultures who predate the Inca by millennia. Take a tour onto the lake to see the floating reed islands, textile weaving, and ancient stone ruins. Whether by plane or bus, you will be amazed at how quickly the landscape changes as you discover Peru.

Recent trip reviews for Carla

Peru, Peru - May 19 - May 21, 2019

Traveler: Anne O. - Local specialist: Carla Pando

While Carla was great planning the trip, our guide, Rolfi, left much to be desired. Rolfi was rude, uninformed, unpleasant, unhelpful and unprofessional.

He was late picking us up by almost 20 minutes. When he finally arrived, he muttered something like the flight was early (by 10 minutes), it's only 10 minutes you had to wait. No apologies. Nothing. At lunch, Rolfi insisted that we order the baked Guinea Pig (which was very expensive) and reminded us that our drinks were on our own but... read more

While Carla was great planning the trip, our guide, Rolfi, left much to be desired. Rolfi was rude, uninformed, unpleasant, unhelpful and unprofessional.

He was late picking us up by almost 20 minutes. When he finally arrived, he muttered something like the flight was early (by 10 minutes), it's only 10 minutes you had to wait. No apologies. Nothing. At lunch, Rolfi insisted that we order the baked Guinea Pig (which was very expensive) and reminded us that our drinks were on our own but failed to mention that his drink was on us too. We also had to pay for a side order of corn, which he put it on his bill and asked me to add it to my payment (which I corrected). Rolfi is also inaccurate in his account of local history, i.e., that the Inca towns and Machu Picchu were built several thousand years before Christ. When asked how far is Peru from the equator, he replied 6000 miles. Rofi also took us into a village shop, gave a short talk on everyday life and then told us to either buy something or leave a tip. Rolfi also asked a young boy to sing for us and then told us to give him money, which I find totally inappropriate and offensive. Rolfi gets irritated if he had to repeat something and like to test us to see if we remembered his lectures.

We wanted to get into Machu Picchu as early as possible and Rolfi agreed that earlier time is better, so we made arrangement to meet at 5 a.m. to catch the 5:30 bus in order to enter the park when it opens at 6 a.m. Rolfi failed to inform us that our tickets for entering Machu Picchu is for 8 a.m. After failing to persuade the park officials to make an exception for us, he then blamed the problem on us because we wanted to be at the park early. We had to wait over 90 minutes before we were allowed to enter. Again, no apologies, nothing. We incurred $21.49 for coffee and tea while we waited.

Rolfi told us that we are limited to 3 hours in Machu Picchu and we felt rushed through the park. And to fill the 3 hours, we came to the end and sat around and waited to fill the time. We then had to wait an hour before a terrible buffet lunch was ready, and another 90 minutes before going to the train station for the 2:30 train. The entire day was very poorly planned even if the park admission time fiasco had not occurred.

Carla Pando profile photo
Carla Pando, local specialist, responded to this review:

Dear Anne,

We are trully sorry that Rolfi did not accomplished your spectations as a tour guide, we have never had a bad feedback from him, totally the oposite we always had great reviews about him, you can read them in our reviews. We will talk to him about the meals so he can be more carefull about what we want to cover in the meals included in our trips. We apologize for that inconvenience . About Machu Picchu, is still difficult to deal with the new regulations they are changing their... read more

Dear Anne,

We are trully sorry that Rolfi did not accomplished your spectations as a tour guide, we have never had a bad feedback from him, totally the oposite we always had great reviews about him, you can read them in our reviews. We will talk to him about the meals so he can be more carefull about what we want to cover in the meals included in our trips. We apologize for that inconvenience . About Machu Picchu, is still difficult to deal with the new regulations they are changing their rules very often. We can´t believe they didn´t let you go in. Just frustrating. Your buffet lunch normally is high quality not sure what happened there. In general we apologize if your trip was not delivered the way we like to run it, and we really hope that after all you had a good taste of Peru if is possible to put a side the bad moments.