Profile photo for Fei He
7738 messages
active 6 days ago

Fei He

My Traveling Philosophy: Traveling is Inspiring and Healing!

I am passionate about exploration, travel, meeting new people, and immersing myself in the diverse cultures of the world. Having ventured to over 10 countries, including working experiences in Korea and Japan, I've recently spent the past five years living in Japan. The country's hospitality, stunning landscapes, from the majestic Fuji mountain to relaxing hot springs, and the etiquette of its people have left an indelible mark on my heart. Living in Japan was a profound experience, as I aimed to share the places and people I love, unveiling authentic and hidden treasures for others to truly experience the essence of Japan.

For me, traveling is an avenue for creating lasting memories, embracing new experiences, and expanding horizons. It provides an opportunity to step away from the ordinary, serving as a wellspring of inspiration. It's a time for dreaming about life, contemplating desires, and charting future paths. Many of us have made life-altering decisions while traveling, seeking perspective on our lives and making choices about the future. We aspire to make our tours equally inspiring for you.

We are dedicated to providing opportunities for genuine cultural engagement. Our trips are designed to let you truly see Japan, meet its people, listen to their stories, and immerse yourself in the rich tapestry of its culture.

What places and activities do you specialize in?

"Japan. We offer cultural adventures, family-friendly tours. Share your vision of a wonderful trip to Japan, and let us help you fulfill your travel dreams!"

How did you get involved in travel?

"I hail from a picturesque city that often attracts a multitude of foreign visitors. Their diverse appearances and friendly demeanor always intrigued me, sparking a deep curiosity about their origins and the charm of their hometowns. Encouraged by my father, who emphasized the power of English as a key to exploring the world, I pursued English studies at a tourism-focused university.

Upon graduating, I ventured into the world of travel as a tour guide. This profession not only allowed me to utilize my language skills but also afforded me the opportunity to connect with people from every corner of the globe. Sharing in their cultures and life stories significantly broadened my horizons and shifted my perspectives on life.

In 2008, I embarked on my personal journey, exploring numerous countries across Asia and Europe. Traveling became more than just a personal passion; it became a guiding force in defining my life's purpose—assisting others in realizing their dream trips. My experiences as a traveler and a guide have uniquely shaped my path, leading me to a fulfilling role in helping people achieve their travel aspirations."
"

Please share a unique travel experience you will never forget.

"I went to Thailand with my best friend in 2008. We were trekking in a rainforest and lost our way. It was hot and humid, we sweat a lot but found no shop to buy water. We had to put up with our body's tiredness and thirst and decide to climb to a higher spot to find directions. We walked, walked, and walked and finally made it to the top with the company of lots of beautiful butterflies. Guess what we see? The sun is setting over the sea! The sun is so red, the clouds are orange, and the sea water is sky blue, This view is breathtaking and unforgettable. It worth all the sweat and thirst. This is also the beauty of traveling- you’ll never know what ‘s waiting for you head! "
"

Fei is part of the following groups: Japan Travel Agents
Top itineraries and travel advice
Family itineraries
Luxury itineraries

Recent trip reviews for Fei

We used Fei to plan half of our trip - Kyoto,...
Japan | May 16 - May 30, 2024

Lori
Lori B.
Seattle, WA | Reviewed on Jun 06, 2024
We used Fei to plan half of our trip - Kyoto, Kumano Kodo, and last day in Tokyo. The hotel in Kyoto was near the train stations which was fine but it would have been nice to be nearer to the historical areas such as Gion. The first day with the tour guide was good, difficult to get around all the school travelers. The second day, our agenda said we need to arrange our own transportation to the calligraphy class, tea ceremony, and cooking class and as we were making arrangement we got... Read more

We used Fei to plan half of our trip - Kyoto, Kumano Kodo, and last day in Tokyo. The hotel in Kyoto was near the train stations which was fine but it would have been nice to be nearer to the historical areas such as Gion. The first day with the tour guide was good, difficult to get around all the school travelers. The second day, our agenda said we need to arrange our own transportation to the calligraphy class, tea ceremony, and cooking class and as we were making arrangement we got notification that a driver was coming; it would have been nice to know this in advance before we spent time making arrangements. There was confusion when we arrived at the tea ceremony that we only had reservations for kimono rentals and not the tea ceremony. Not sure what happened and we tried to get a hold of Fei but only had chat as an option.

The Kumano Kudo schedule was not update with the arrangements made by the Kumano Kudo agency - when we arrived in Tanabe the agency was expecting us at 12:00 and we didn’t arrive till 4:00. This caused problems for the people who were picking us up and for the dinner. Also, by coming in late we didn’t get to hike that day. Returning from the Kumano Kudo trip, our train from Tanabe to Osaka and Osaka to Tokyo had 2.5 hours layovers - not enough time to do anything and we were able to catch an earlier train from Tanabe to Osaka but we didn’t have the information to change the Shinkansen tickets - we contacted Fei via chat (again, didn’t have any other means of communication) but didn’t hear back from her. We therefore had a long travel day and limited time in Tokyo to get dinner.

Our last day, we were supposed to go to the Ghibli Museum and when we arrived our tickets were scrutinized. We weren’t sure if we would be let in as the staff felt our tickets were forgeries. We again tried to contact Fei and the staff were asking for the contact person who booked our tickets and we had no information to provide them. After about 20 minutes, they allowed us to go in but they said they would be contacting you for the future.

Overall, we had a great trip but wish we had better communication with Fei or someone else that we could have requested immediate feedback.

Hotel Reviews
Kiyohime
Tanabe

They picked us up at the bus stop and took us to the house. They made amazing food, both dinner, breakfast, and bento box lunch!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
It was nice to have a traditional sleeping space.
Minshuku Chikatsuyu
Tanabe

Beautiful location by the river.

Authenticity & Character
Traditional sleeping mats
Location
Loved that it had an onsen after hiking.
Staff
Very helpful and had great food
Cleanliness & Comfort
Glad they had a washer and dryer as we were soaked by the rain.
Kawayu Midoriya

It was a nice location but with the rain the outside onsen flooded. The bathroom was rather dated.

Authenticity & Character
Bathroom was dated and there weren’t many amenities that a fee wasn’t charged.
Location
near the river and a bus stop
Staff
Cleanliness & Comfort
Shibuya Excel Hotel Tokyu
Tokyo

Very difficult to find using Google maps.

Authenticity & Character
Nothing traditional.
Location
Large hotel with a good view of Shibuya Crossing.
Staff
Cleanliness & Comfort
Hotel Vischio Kyoto by GRANVIA

Near the train station with good breakfast.

Authenticity & Character
Location
Good to be near the train station but nothing unique.
Staff
The staff weren’t very helpful when we asked if they could make a dinner reservation for us.
Cleanliness & Comfort
Typical large hotel
Activity Reviews
Half Day Arashiyama Cycling Experience
Half Day Arashiyama Cycling Experience
Kyoto

It was pretty crowded dodging visitors but we could get to locations quicker.

Quality of Experience
Guides, Drivers and Staff
Had a guide and driver
Transport
Full Day Kyoto City Tour with Fushimi Inari-Taisha
Full Day Kyoto City Tour with Fushimi Inari-Taisha
Kyoto

Loved seeing the shrines and temples but very crowded.

Quality of Experience
Guides, Drivers and Staff
Great guide and driver
Transport
 Calligraphy Class
Calligraphy Class
Kyoto

We only had an hour and wish we had had more time.it seemed rushed.

Quality of Experience
Guides, Drivers and Staff
No guide but a driver picked us up and dropped us off.
Transport
 Kimono Tea Ceremony at Kyoto Maikoya
Kimono Tea Ceremony at Kyoto Maikoya
Kyoto

There was confusion with our reservation but we they made sure we had the experience.

Quality of Experience
Liked understanding the process and the history.
Guides, Drivers and Staff
Just a driver
Transport
Kyoto Cooking Class
Kyoto Cooking Class
Kyoto

Loved the class and the instructions. They were able to modify the recipe/ingredients for my husband to have a gluten free option.

Quality of Experience
Guides, Drivers and Staff
No guide
Transport
Local specialist: Fei He
Fei
Fei He
Local specialist in Japan | Replied on Jun 10, 2024

Dear Lori,

Greetings from Fei.Thank you for sharing your experience. We appreciate your feedback and apologize for any inconvenience you experienced during your trip. It's important to us that your travel arrangements meet your expectations and we'll work to improve communication and coordination in the future. Your insights help us enhance our services for future travelers.

Wish you and your family happy life all the time.

Best regards from Asia,
Fei

Japan's Golden Highlights: Tokyo, Kyoto & Osaka - 10 Days
Japan | May 5 - May 18, 2024

SHIVI
SHIVI S.
Mineola, NY | Reviewed on May 20, 2024

Excellent organization and help throughout my multi-city stopovers in Japan. Fei was in touch throughout my stay with daily updates. I will be in touch again soon for another memorable trip.

Local specialist: Fei He
Fei
Fei He
Local specialist in Japan | Replied on May 20, 2024

Thank you for your kindness and trust. You are my angel client, and all the best wishes to you. Keep in touch and take care ,see you next trip.

Amazing journey!!
Japan | Apr 28 - May 11, 2024

Jolija
Jolija R.
the Netherlands | Reviewed on May 17, 2024
Visiting Japan was a lifelong dream of ours. Since we’ve been together, we’ve talked about it, dreamt about it, and saved money for it. Finally, after 20 years, we decided to make it happen. Initially, we considered planning a self-guided trip, but after attempting to organize a two-week itinerary, we felt overwhelmed and decided to seek professional help. We found KimKim online after reading numerous positive reviews, and it turned out to be a fantastic decision. Our trip organizer, Fei,... Read more

Visiting Japan was a lifelong dream of ours. Since we’ve been together, we’ve talked about it, dreamt about it, and saved money for it. Finally, after 20 years, we decided to make it happen. Initially, we considered planning a self-guided trip, but after attempting to organize a two-week itinerary, we felt overwhelmed and decided to seek professional help. We found KimKim online after reading numerous positive reviews, and it turned out to be a fantastic decision.

Our trip organizer, Fei, was amazing. Her attention to our needs and her involvement made the trip easy and worry-free. Fei was always present and responded quickly to any questions we had. Thank you, Fei, for everything!

We also want to mention our great guides who gave us their undivided attention. First, Yumi in Tokyo: we greatly enjoyed our conversations about the Japanese language and its intricacies. Then came Yuki: thank you for your wonderful sense of humor and the thoughtful gifts! My book for temple stamps is now full. Even though Mount Fuji didn’t show her face, we had a fantastic time and shared many laughs.

To Son, who showed us around Kyoto and Osaka: thank you for the deep and interesting conversations about history and religion, and for taking us behind the temples! In Osaka, we cannot forget Tea. During the Foodie tour, he left us with smiles, full bellies from the incredible food, and great conversations about movies. We even enjoyed a drink together after the tour.

In Hiroshima, we had Masako, who provided a very detailed and informative day. Thank you!

Overall, it was an unforgettable journey. Thank you, everyone! We left with full hearts, full stomachs, and a wealth of new knowledge. KimKim was worth every cent.

Local specialist: Fei He
Fei
Fei He
Local specialist in Japan | Replied on May 27, 2024

Hi Jolija R.
Thank you for your trust and support in our work. I send my best wishes to you and your family and hope to see you on our next trip.
Best Regards
Fei

First Solo trip to Japan
Japan | Apr 16 - Apr 22, 2024

Laura
Laura C.
Canada | Reviewed on Apr 23, 2024
Fei helped me curate the solo trip to Japan of my dreams. It was like she could read my mind! I saw so much in a short amount of time including Kyoto tea ceremony, sake tasting, temples and shrines and riding the Shinkansen. She replied quickly to me during the trip and while planning despite being on the opposite side of the world. I felt safe and well cared for the whole time. I have no regrets and am so grateful to Fei and the Kimkim team. Read more

Fei helped me curate the solo trip to Japan of my dreams. It was like she could read my mind! I saw so much in a short amount of time including Kyoto tea ceremony, sake tasting, temples and shrines and riding the Shinkansen. She replied quickly to me during the trip and while planning despite being on the opposite side of the world. I felt safe and well cared for the whole time. I have no regrets and am so grateful to Fei and the Kimkim team.

Hotel Reviews
Sotetsu Fresa Inn Kyoto-Kiyomizu Gojo
kyoto
Authenticity & Character
Location
Staff
Helped me when I forgot my key card or mixed up breakfast tickets.
Cleanliness & Comfort
So clean and comfy
Sotetsu Fresa inn Yodoyabashi
Authenticity & Character
Had everything you need, nothing in excess
Location
Close enough to Dotonbori but also the calm river
Staff
Made checkin easy and greeted me for breakfast.
Cleanliness & Comfort
Bed was comfy, bathrooms were clean and he window let in fresh air
Activity Reviews
Kyoto Night Foodie Tour
Kyoto Night Foodie Tour
Kyoto

Amazing group and guide. Food was unreal

Quality of Experience
Food was beyond what I would have tasted by myself
Food
Authentic traditional dishes. Simple and delicious
Guides, Drivers and Staff
Guide was helpful, funny and patient
Full Day Kyoto City Tour with Fushimi Inari-Taisha
Full Day Kyoto City Tour with Fushimi Inari-Taisha
Kyoto

I saw so much!

Quality of Experience
I felt so special and the tour was really custom to me
Guides, Drivers and Staff
My guide Ho was the most experienced, patient and I learned a lot. Had much fun .
Transport
Thanks to a driver we saw so much in little time with no stress from bussing. The van was cool and comfy.
Half Day Sagano Bamboo Grove & Arashiyama Walking Tour (Join-in)
Half Day Sagano Bamboo Grove & Arashiyama Walking Tour (Join-in)
Kyoto

Saw much more than bamboo forest. Better than expected.

Quality of Experience
Custom tour since I was the only one booked that day
Guides, Drivers and Staff
Hiroko was a very enthusiastic and experienced guide
Transport
Easy to find meeting point.
 Kimono Tea Ceremony at Kyoto Maikoya
Kimono Tea Ceremony at Kyoto Maikoya
Kyoto

Was on my own. Was hard to get pictures. Staff helped sometimes.

Quality of Experience
Authentic tea ceremony
Guides, Drivers and Staff
Very experienced, patient and took it seriously.
Sake Tasting + Brewery Tour (Join-in)
Sake Tasting + Brewery Tour (Join-in)
Kyoto

Nobu was the greatest tour guide. It was solo because only me.

Quality of Experience
The other tourists were jealous that I was getting better information. He was so interesting and cool. Sake was delicious.
Guides, Drivers and Staff
Nobu was very patient, took pictures and was very interesting. Joined in tasting sake with me
Learn the Secrets Behind Sushi in a Cooking Class
Learn the Secrets Behind Sushi in a Cooking Class
Osaka

Learned that I loved making sushi and are very good at it. Will take these lesson home. Exceeding my expectations.

Quality of Experience
Beat quality ingredients and teachers for all ages
Guides, Drivers and Staff
They spoke enough English and loved sushi making
Local specialist: Fei He
Fei
Fei He
Local specialist in Japan | Replied on Apr 26, 2024

I feel incredibly fortunate to have you as such an angelic guest. Sending all the best wishes your way. Let's meet again for our next trip.

Trip to Japan
Japan | Apr 4 - Apr 14, 2024

K
Karlo Z.
Japan | Reviewed on Apr 16, 2024
We had wonderful time in Japan. This was our first trip to Japan, so we wanted to see main attractions with some focus on 'hidden' Japanese treasures. Fei really did great job in organizing everything to tinny detail. Fei was also supportive during our trip, responding to some of the questions or small additional requests quickly. Communication via KimKim platform and response from local agency was good.
We had few days organized with local guide &driver while for few days we joined smaller...
Read more

We had wonderful time in Japan. This was our first trip to Japan, so we wanted to see main attractions with some focus on 'hidden' Japanese treasures. Fei really did great job in organizing everything to tinny detail. Fei was also supportive during our trip, responding to some of the questions or small additional requests quickly. Communication via KimKim platform and response from local agency was good.
We had few days organized with local guide &driver while for few days we joined smaller group. We had also enough time to do some things by ourselves.
Highlights:
- Katana Sword Making in Kyoto
- Half Day Sagano Bamboo Grove & Arashiyama Walking Tour (Join-in)
- Osaka Highlights Bike Tour
- Full Day Mt.Fuji and Lake Kawaguchi Tour - it is a bit longer drive from Tokyo. We were unlucky that road to 5th station on Mt. Fuji was closed and traffic to the place was challenging so we spend a lot of time in car that day.

Few things that could be improved:
- few of our guides were actually more help to go around the place, rather than being really guide explaining things around the place we were visiting. We felt they didn't have much of the local knowledge, which was something we were expecting. They were mostly students living in Japan for several years. The guide that we had in Tokyo was really knowledgeable and was able to share more details.

Altogether, if you want trip without too much of worry, highly recommended. Make sure you stress out importance of having local guides.

Hotel Reviews
Cross Hotel Kyoto
Kyoto

Nice place, close to center. you can walk around and see many places without hassle of taking taxi or public transport.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Royal Park Hotel Iconic Osaka Midosuji
Osaka

good location

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Fei He
Fei
Fei He
Local specialist in Japan | Replied on Apr 19, 2024

Dear Karlo,
Thank you for your objective and insightful evaluation, as well as your affirmation of my work. I will certainly work even harder and look forward to seeing you again on our next trip.
All the Best wishes
Fei

Memorable Trip to Japan
Japan | Mar 17 - Mar 28, 2024

E
Emma Z.
the Netherlands | Reviewed on Apr 07, 2024
Fei organised a wonderful trip to Japan (5 nights Tokyo, 5 nights Kyoto) for our family of four. Our tour guides (Gaku, Marcus and Slash) were absolutely fantastic – very accommodating, knowledgeable and kind. The drivers were impeccable, always punctual and helpful, taking all the stress of out of travel. The excursions chosen by Fei were amazing – and we have taken home many happy memories! We would highly recommend KimKim and Fei. Read more

Fei organised a wonderful trip to Japan (5 nights Tokyo, 5 nights Kyoto) for our family of four. Our tour guides (Gaku, Marcus and Slash) were absolutely fantastic – very accommodating, knowledgeable and kind. The drivers were impeccable, always punctual and helpful, taking all the stress of out of travel. The excursions chosen by Fei were amazing – and we have taken home many happy memories! We would highly recommend KimKim and Fei.

Hotel Review
Hotel Kanra Kyoto

Absolutely best hotel to stay in in Kyoto. On arrival we were greeted by the very friendly and helpful staff and a refreshing cup of tea. The front of house staff were extremely helpful in organising a table in the restaurant as well as providing excellent recommendations for a nearby coffee shop and restaurant. Rooms were beautiful and thoughtfully prepared. Restaurant was absolutely amazing - as were the restaurant staff. Would definitely stay here again.

Authenticity & Character
Beautiful peaceful rooms
Location
Staff
Front of house staff and restaurant staff
Cleanliness & Comfort
Activity Reviews
An Insight into Local Religion: Fushimi Inari-Taisha,Nijo Castle and Kinkaku-ji
An Insight into Local Religion: Fushimi Inari-Taisha,Nijo Castle and Kinkaku-ji
Japan

Our guide Gaku was super. She also had a great recommendation for lunch. Room for improvement? Perhaps only 2 out of the three activities would have been enough on this days.

Quality of Experience
Guides, Drivers and Staff
Gaku was a fantastic guide - friendly, knowledgeable, interested in comparing and discussing different cultures. Driver was super helpful and kind.
Transport
Very clean and comfortable cars. Excellent driving.
Half Day Sagano Bamboo Grove and Tenryuji Temple Tour
Half Day Sagano Bamboo Grove and Tenryuji Temple Tour
Kyoto
Quality of Experience
Guides, Drivers and Staff
Marcus was very attentive and found the quietest corners of the very busy Grove and allowed us lots of time in the Zen temple to stop and stare. He also had some great recommendations for trying local food. Again, our driver was superb - kind helpful and excellent driving.
Transport
Clean comfortable transport. Excellent driving.
One Day Hiroshima and Miyajima Island  Tour
One Day Hiroshima and Miyajima Island Tour
Hiroshima
Quality of Experience
Guides, Drivers and Staff
Amazing! Slash was super friendly, very understanding and lots of fun to be with. He went the extra mile to help us find a restaurant at the end of our long day trip!
Transport
We used the Shinkansen and public transport. All very pleasant.
Local specialist: Fei He
Fei
Fei He
Local specialist in Japan | Replied on Apr 08, 2024
Dear Emma, Hope you are doing fantastic and so happy to know you have had such a wonderful trip with your family in Japan. Gaku, Marcus, and Slash are amazing guides and they are so delighted with that they made your experience memorable and stress-free. The drivers' punctuality and assistance also made a big difference. Regarding Hotel Kanra Kyoto, it sounds like you had a fantastic experience there. The friendly staff, beautiful rooms, and excellent restaurant all contributed to a... Read more

Dear Emma,

Hope you are doing fantastic and so happy to know you have had such a wonderful trip with your family in Japan.

Gaku, Marcus, and Slash are amazing guides and they are so delighted with that they made your experience memorable and stress-free. The drivers' punctuality and assistance also made a big difference.

Regarding Hotel Kanra Kyoto, it sounds like you had a fantastic experience there. The friendly staff, beautiful rooms, and excellent restaurant all contributed to a memorable stay.We will make notes of your feedback and do better recommendation for our future travelers.

Thank you very much for sharing your feedback and for recommending KimKim. If you have any further comments or need assistance in the future, feel free to reach out.

Best regards,
Fei

Japanese gems
Japan | Mar 1 - Mar 12, 2024

jewelkamal@yahoo.com
[email protected] A.
India | Reviewed on Mar 31, 2024
Fei has planned a great trip for us, Jennifer was cool like a good friend, Ho was very professional. He also has good photography skills. We had a great time there. We experienced all the major attractions . It was exciting participating the tea ceremony, To watch the sumo wrestling live was an all together different experience .Onsens in Hakone were great.Great trip and made wonderful memories Read more

Fei has planned a great trip for us, Jennifer was cool like a good friend, Ho was very professional. He also has good photography skills. We had a great time there. We experienced all the major attractions . It was exciting participating the tea ceremony, To watch the sumo wrestling live was an all together different experience .Onsens in Hakone were great.Great trip and made wonderful memories

Hotel Reviews
Hotel Sunroute Plaza Shinjuku
Tokyo
Hakone Kowakien TEN-YU
Hakone
Laforet Ito Onsen Yunoniwa
atami
MIMARU SUITES KYOTO SHIJO
Tokyo
MIMARU OSAKA SHINSAIBASHI EAST
Osaka
Activity Reviews
Full Day Tokyo City Tour with East Gardens of the Imperial Palace
Full Day Tokyo City Tour with East Gardens of the Imperial Palace
Tokyo
Full Day Mt. Fuji and Lake Kawaguchi Tour with Whisky Tasting
Full Day Mt. Fuji and Lake Kawaguchi Tour with Whisky Tasting
Tokyo
Meet Blossoming Pink Cherries in Atami: Acao Forest and Itogawa Promenade
Meet Blossoming Pink Cherries in Atami: Acao Forest and Itogawa Promenade
atami
Half Day Sagano Bamboo Grove and Tenryuji Temple Tour
Half Day Sagano Bamboo Grove and Tenryuji Temple Tour
Kyoto
Gion Geisha Show and Walking Tour
Gion Geisha Show and Walking Tour
Kyoto
Half Day Samurai Ninja Museum and Kimono Tea Ceremony at Kyoto Maikoya
Half Day Samurai Ninja Museum and Kimono Tea Ceremony at Kyoto Maikoya
Kyoto
Half  Day Osaka City Tour
Half Day Osaka City Tour
Osaka
 Tokyo Skytree and Shibuya  Scramble  Crossing
Tokyo Skytree and Shibuya Scramble Crossing
Tokyo
Transport
Full Day Nikko Toshogu Shrine, Kegon Falls & Lake Chuzenji Tour
Full Day Nikko Toshogu Shrine, Kegon Falls & Lake Chuzenji Tour
Tokyo
Full Day Kyoto City Tour with Fushimi Inari-Taisha
Full Day Kyoto City Tour with Fushimi Inari-Taisha
Kyoto
Full Day Hiroshima Peace Memorial Park and Itsukushima Shrine Tour
Full Day Hiroshima Peace Memorial Park and Itsukushima Shrine Tour
Osaka
Local specialist: Fei He
Fei
Fei He
Local specialist in Japan | Replied on Apr 02, 2024

Dear Mr. Kamal,

Greetings from Fei.Thank you so much for your wonderful feedback.We're thrilled to hear that Jennifer and Ho made your experience memorable.

It's fantastic to know that you had the opportunity to experience all the major attractions, including the tea ceremony and watching sumo wrestling live. We're delighted that you enjoyed the onsens in Hakone as well.

Creating wonderful memories is what we strive for, and we're glad we could be a part of your journey. If you ever need assistance with future trips or have any questions, feel free to reach out to us.

Warm regards,
Fei

Japanese delight
Japan | Mar 1 - Mar 12, 2024

kolla
kolla t.
India | Reviewed on Mar 31, 2024
Another amazing trip from Kimkim.Perfectly organised with attention to minute details and great guides.Jennifer has become a part of our team ,a friend who was cheerful ,bubbly and very helpful.Our 2nd guide Ho was a thorough gentleman and went out of his way to show us places and experiences and took a lot of beautiful pictures of us.Fei our coordinator did a great job curating the perfect itinerary showing us the quintessential Japanese experiences in our short trip.Thanks once again Kimkim... Read more

Another amazing trip from Kimkim.Perfectly organised with attention to minute details and great guides.Jennifer has become a part of our team ,a friend who was cheerful ,bubbly and very helpful.Our 2nd guide Ho was a thorough gentleman and went out of his way to show us places and experiences and took a lot of beautiful pictures of us.Fei our coordinator did a great job curating the perfect itinerary showing us the quintessential Japanese experiences in our short trip.Thanks once again Kimkim and looking forward for trip to SouthAfrica.

Hotel Review
Hakone Kowakien TEN-YU
Hakone

Awesome hotel in amazing and scenic locale,loved the two public onsens

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Onsen experience must
Local specialist: Fei He
Fei
Fei He
Local specialist in Japan | Replied on Apr 07, 2024
Dear kolla, Hope you are doing fantastic. Thank you so much for your kind words and feedback about your recent trip with Kimkim. We are thrilled to hear that your experience was enjoyable and that our team, including Jennifer and Ho,contributed positively to your journey. It's fantastic to know that Jennifer's cheerful and helpful demeanor and Ho's gentlemanly approach made your trip memorable. We're also delighted that you loved the Hakone Kowakien TEN-YU hotel and its scenic... Read more

Dear kolla,

Hope you are doing fantastic.

Thank you so much for your kind words and feedback about your recent trip with Kimkim. We are thrilled to hear that your experience was enjoyable and that our team, including Jennifer and Ho,contributed positively to your journey. It's fantastic to know that Jennifer's cheerful and helpful demeanor and Ho's gentlemanly approach made your trip memorable.

We're also delighted that you loved the Hakone Kowakien TEN-YU hotel and its scenic surroundings, especially the two public onsens.

We look forward to welcoming you on your future adventures.If there's anything else we can assist you with, please don't hesitate to reach out.

Best regards,
Fei

Japan 2024-Spring
Japan | Mar 16 - Mar 25, 2024

L
Lori D.
Fresno, TX | Reviewed on Mar 27, 2024

Fei was fantastic! She is a great planner and went over our itinerary in detail. Plus, she was readily available throughout the trip to help with additional arrangements and questions.

Our local guides (Aruyi, Yuki, Remi and Mizu) were knowledgeable and attentive to our interests and capabilities.

Seeing Japan from Tokyo to Hiroshima was a trip of a lifetime thanks to the help of kimkim!

Local specialist: Fei He
Fei
Fei He
Local specialist in Japan | Replied on Mar 29, 2024

Dear Lori,

Hope you are doing fantastic.

Thank you for your wonderful feedback! We are delighted to hear about your positive experience with me and our local guides during your trip across Japan from Tokyo to Hiroshima.Especially ,we are thrilled that our local guides were able to provide you with knowledgeable insights and personalized attention, making your trip truly memorable.

We are honored to have been part of creating a "trip of a lifetime" for you, and we look forward to welcoming you back for more unforgettable adventures in the future.

Warm regards,
Fei

Nippon calling
Japan | Mar 1 - Mar 12, 2024

Kolla
Kolla S.
India | Reviewed on Mar 15, 2024
Fei ,our travel coordinater was just amazing,she helped me plan the trip soo well and efficiently ,making all my wishes and all the experiences i wanted come true.
Jennifer- our guide for the 1st 6 days was soo friendly ,guided us well and became a good friend for all of us
Mr Ho-our guide for the last five days in Kyoto and Osaka,is a perfect guide and went out of his way to show us places and capture great pictures of us all.
The only negative I can tell of our 12 days trip is the...
Read more

Fei ,our travel coordinater was just amazing,she helped me plan the trip soo well and efficiently ,making all my wishes and all the experiences i wanted come true.
Jennifer- our guide for the 1st 6 days was soo friendly ,guided us well and became a good friend for all of us
Mr Ho-our guide for the last five days in Kyoto and Osaka,is a perfect guide and went out of his way to show us places and capture great pictures of us all.
The only negative I can tell of our 12 days trip is the Kimono photoshoot ,I wanted a professional photographer and wanted to make it a memorable shoot.We were not happy with the quality of the kimonos provided and there was no photoshoot at all.Mr Ho was kind enough to take us out and clicked some good pictures.Barring this one experience,rest of the trip was amazingly coordinated by Fei and the two guides.Thanks kim kim for organizing one more great trip to me.Regards,
Kolla

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Local specialist: Fei He
Fei
Fei He
Local specialist in Japan | Replied on Mar 21, 2024
Hi Kolla, Hope you are doing fantastic.Thank you for your wonderful feedback and for choosing Kimkim for your trip planning! We're thrilled to hear that Jennifer and Mr. Ho made your experience memorable and enjoyable. It's fantastic to know that they went above and beyond to ensure you had a great time and captured beautiful moments. We apologize for the inconvenience with the Kimono photoshoot and understand the importance of making such moments special. Your feedback regarding this... Read more

Hi Kolla,

Hope you are doing fantastic.Thank you for your wonderful feedback and for choosing Kimkim for your trip planning!

We're thrilled to hear that Jennifer and Mr. Ho made your experience memorable and enjoyable. It's fantastic to know that they went above and beyond to ensure you had a great time and captured beautiful moments.

We apologize for the inconvenience with the Kimono photoshoot and understand the importance of making such moments special. Your feedback regarding this experience will be taken into consideration for future improvements.

We appreciate your kind words and look forward to assisting you with more amazing trips in the future.

Best regards,
Fei