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active 22 mins ago

Isabelle Bauer

Hola! My name is Isabelle. I am originally from Germany, but I have lived in Mexico since 2014 and immediately fell in love with the country. Working in the tourism industry in Mexico allows me to spread this love to other travelers.

What places and activities do you specialize in?

"Yucatán Peninsula / Oaxaca / Central Mexico
"

How did you get involved in travel?

"This is pretty simple- because of my family :) I grew up in a hotel restaurant and so I have been in contact with travelers since I was a little child. Furthermore, they showed me how enriching traveling can be. Meeting local people and immersing in a different culture has always been one of my passions.

Later I studied tourism and got my first job in Cuernavaca, Mexico.
And this is where the magic started :)"

Please share a unique travel experience you will never forget.

"My second día de muertos in Mexico in 2015 :) We went to a small village close to Cuernavaca and it was really impressive for me to see how different people handle death and celebrate their deceased loved ones here in Mexico. And most of all, they even leave their doors open so that other people can come and see their altars. "

Isabelle is part of the following groups: Mexico Travel Agents, Mexico Family Travel Agents
Top itineraries and travel advice
Family itineraries

Recent trip reviews for Isabelle

Most Memorable Mayan and Mexico City Trip
Mexico | Apr 26 - May 7, 2024

Soumava
Soumava A.
Beaverton, OR | Reviewed on May 11, 2024
The trip was super memorable from the beginning to end. Isa was amazing from the very beginning. She understood our need to have private tours to learn about meso-american civilization and culture. Luz Ma fantastic as well and was constantly in touch via WhatsApp. She helped us with daily questions and resolving daily issues. Our tour guides Louis and Guadalupe for Teotiuhacan and Cholula were great. Appreciate their professionalism and knowledge. Then comes Manuel, our tour guide... Read more

The trip was super memorable from the beginning to end.

Isa was amazing from the very beginning. She understood our need to have private tours to learn about meso-american civilization and culture.

Luz Ma fantastic as well and was constantly in touch via WhatsApp. She helped us with daily questions and resolving daily issues.

Our tour guides Louis and Guadalupe for Teotiuhacan and Cholula were great. Appreciate their professionalism and knowledge.

Then comes Manuel, our tour guide for the majority of our stay in the Yucatan and Mayan sites. He became my Mayan brother. He further customized our trip as per our need on the go. We would love to do more trips with him.

Finally, our tour guides at Punta Lagoona, Enrique and at Muyil, Memo made some indelible impression for this trip.

Hotel Reviews
Kuka y Naranjo
Mérida

Loved the hotel's interior decoration and authentic style. Our room with a big terrace was a win (if I remember the name of the room it was Santa Lucia). Great service, they used to deliver tea or coffee at our request in the room.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa de la Luz
Mexico City

Great location, historic property, fantastic service. The only issue I had was with rooms with no windows as I was feeling claustrophobic and altitude sickness. They understood and changed my room twice to accommodate my need that was super service. Shoutout to Lazaro!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Le Muuch
Valladolid, Yucatán

It was a good hotel but the room was a bit small and a little inconvenient with the luggage.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Villa Pescadores Tulum
Tulum

This was the best and the most comfortable of all the hotels we stayed during our trip. Great room, comfortable, big, open design, separated from the bathrooms. Eco friendly yet they cleaned everyday. It was within the boundary of a national park and Tulum archaelogical site. This made it more private, a bit secluded, and safe. I loved it. Extremely friendly folks and great service including room service.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Uxmal and Kabah: The Jewels of Puuc
Uxmal and Kabah: The Jewels of Puuc
Mexico
Quality of Experience
Guides, Drivers and Staff
Transport
Explore the archaeological site of Teotihuacan
Explore the archaeological site of Teotihuacan
Mexico City
Quality of Experience
Guides, Drivers and Staff
Transport
Discover the Magical town of Cholula
Discover the Magical town of Cholula
Mexico
Quality of Experience
Guides, Drivers and Staff
Transport
The car was too small for 4 people.
Merida to Valladolid Visiting Chichen Itza Archaeological site and Yodkzonot
Merida to Valladolid Visiting Chichen Itza Archaeological site and Yodkzonot
Mexico
Quality of Experience
Lo
Guides, Drivers and Staff
Transport
The archaeological site of Cobá
The archaeological site of Cobá
Mexico
Quality of Experience
Guides, Drivers and Staff
Transport
Visit the archaeological site of Tulum
Visit the archaeological site of Tulum
Tulum

It's a great site but most of the access was closed to visitors. We could see it bit could not enjoy it to fullest.

Quality of Experience
Guides, Drivers and Staff
Transport
Float in the Muyil Sian Ka'an Biosphere Reserve
Float in the Muyil Sian Ka'an Biosphere Reserve
Tulum
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Ek Balam Archaeological Site & swim in a cenote
Ek Balam Archaeological Site & swim in a cenote
Mexico
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Look for spider monkeys in Punta Laguna
Look for spider monkeys in Punta Laguna
Mexico

Not the most interesting activity for us. Although the experience was fun.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Isabelle Bauer
Isabelle
Isabelle Bauer
Local specialist in Tulum | Replied on May 13, 2024

Hi Soumava & Sreeroopa!

Thank you so much for having taken the time to send us this detailed feedback!

I am happy that you had such an amazing time in Mexico! This proves us that our trustful relationship with local partners bears fruits - on the one hand our travelers can explore the authentic side and diversity of Mexico and on the other hand support the local economy :)

Designing your tailor-made trip was an absolut pleasure for me and I hope that you will come back soon!

México les está esperando!

Hasta luego,
Isa

We had an incredible experience in Mexico Cit...
Mexico | Mar 21 - Mar 25, 2024

H
Harsha M.
Kearny, NJ | Reviewed on Apr 03, 2024
We had an incredible experience in Mexico City. The trip was completely customized to our needs and we thoroughly enjoyed our time. In particular, the market tour, the cooking class and the tour of the Chinampas were excellent. Read more

We had an incredible experience in Mexico City. The trip was completely customized to our needs and we thoroughly enjoyed our time. In particular, the market tour, the cooking class and the tour of the Chinampas were excellent.

Activity Review
Discover the flavors and colors of the exotic San Juan Market
Discover the flavors and colors of the exotic San Juan Market
Mexico City

Clara was an amazing tour guide. She was incredibly attentive to the needs of the entire family and adjusted the trip to accommodate our interests. She was very kind and very knowledgeable. Really terrific trip.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Isabelle Bauer
Isabelle
Isabelle Bauer
Local specialist in Tulum | Replied on Apr 03, 2024

Hola Harsha!

Thank you so much for this review! I am happy to hear that you and your family enjoyed the activities operated by our amazing providers.

It was a pleasure organizing your trip and we all hope to welcome you again soon!

Sunny greetings,
Isa and Rutopía Team

The entire trip was fantastic.
Mexico | Feb 1 - Feb 15, 2024

Dale
Dale P.
New Orleans, LA | Reviewed on Feb 18, 2024
The entire trip was fantastic. Most all scheduled events took place on time and as advertised. Any questions were answered promptly and satisfactorily. It was nice to have Kimkim check in with us daily. Of particular note, were the informative, helpful, knowledgeable and enthusiastic guides. 1. Montse greeted us in Mexico City on our first full day and shared her love of the city, its culture and food.
2. Pablo was a wonderfully informative guide through museums and Teotihuacan....
Read more

The entire trip was fantastic. Most all scheduled events took place on time and as advertised. Any questions were answered promptly and satisfactorily. It was nice to have Kimkim check in with us daily.

Of particular note, were the informative, helpful, knowledgeable and enthusiastic guides.

1. Montse greeted us in Mexico City on our first full day and shared her love of the city, its culture and food.
2. Pablo was a wonderfully informative guide through museums and Teotihuacan. Both days with him were great. We had spectacular meals in Mexico City and enjoyed walking through a few of its charming neighborhoods.
3. In Oaxaca, we were expertly led by and taught by Alex through the old city, to the awesome ruins in Mount Alban, and wonders of Teotitlan del Valle (including the hike!). We were fortunate to have had multiple days with Alex.
4. We rounded out Oaxaca with an expert led mezcal tour and tasting with Daisy. That was great fun.
5. To end with relaxing days in Salchi was perfect! The boat trip guided by Captain Isidro Cruz (including seeing whales) was a great way to see the coastline and snorkel.
6. Our drivers (if not included above) were also great.
7. We hope we didn’t leave anyone off—all were great!

The hotel Casa Mauna at Salchi was very good (and peaceful). We had room 3, which seemed likely to be the very best at the small hotel. The vegan food was also very good—the drinks excellent. The pool delightful. We highly recommend it.

We will now share comments about the hotel choices in Mexico City and Oaxaca. Both hotels were beautiful and well-staffed. We were always made to feel welcome. The restaurant at the Zocalo Central was very good.

However, both hotels were situated in the center of vibrant, busy, and very loud areas:
• It was about impossible to sleep soundly in our room, 515, in Zocalo Central. The noise from the square continued most of the night (drumming and crowd noises), and then the sound of heavy chairs dragging noisily on the dining room floor just above our heads started about 6:15AM. One additional, seemingly minor but noteworthy item, was that we found out on Saturday afternoon that there would be no laundry service on Sunday—which we knew about-- but also on Monday (due to the national holiday on Monday. It would have been useful if we had received this advisory on Thursday or even Friday night, as then we would have had our laundry done on Friday or Saturday. As a result, our carefully planned light packing was confounded—we spent time doing our own wash in the room. When traveling, little things like this matter.
• For the first two nights in Parador de Alcala, we slept well. Then things changed. It was Thursday, and Friday, and Saturday and Sunday when the noise became a real issue again. The local bars blared music until 3AM (or later), and then the party goers continue the festivities in the streets until dawn, at which time the street traffic noise becomes quite high. I know the hotels do not have control over the bar noise or the traffic—but for Kimkim, we think charming hotels chosen away from the noisy parts of the city centers would be better.

Finally, as it goes for Kimkim:
• Mariana did a fantastic job of providing on-the-ground assistance for the inevitable adjustments which were needed. She was prompt with response and follow-ups. She provided a very reassuring and effective backup to situations that came up.
• Our first point of contact was Isabelle, who also did a great job of helping us design our perfect holiday. She was very responsive and helpful in discussing with us our preferences, and making adjustments to, our itinerary.
• The Kimkim service and platform worked well and we would recommend Kimkim to others. We plan to do so ourselves. We were able to focus more on enjoying the trip then on logistics. There were two minor changes to the itinerary that came to light during the trip—it’s possible a Live Itinerary would help alleviate these inevitable discrepancies – but no problems arose from this either.

We were pleased with adjustments and we happy with Kimkim and their entire team.

Local specialist: Isabelle Bauer
Isabelle
Isabelle Bauer
Local specialist in Tulum | Replied on Feb 19, 2024
Hola Dale! Thank you so much for your detailed feedback - we really appreciate that you took the time to inform us about your impressions of the trip. I am happy to read that you enjoyed the tours with our local guides and drivers. That proves again that we can rely on them 100 % and that they are doing a great job! I know Pablo & Alex personally and they are the best :) Mariana is one of our most experienced members of the traveler support team and I am glad that she was taking care of... Read more

Hola Dale!

Thank you so much for your detailed feedback - we really appreciate that you took the time to inform us about your impressions of the trip.

I am happy to read that you enjoyed the tours with our local guides and drivers. That proves again that we can rely on them 100 % and that they are doing a great job! I know Pablo & Alex personally and they are the best :)

Mariana is one of our most experienced members of the traveler support team and I am glad that she was taking care of you so well!

I see that you liked the hotels I have chosen, however, I understand that it is very important to stay at hotels that are located at quieter areas to avoid nois pollution. I will contact both hotels to figure out which are the best isolated rooms or - if necessary - offer other hotels.

Thank you again for your feedback and I would love to welcome you again in Mexico!
Isa and Rutopía team

Ten Days in Mexico City and Tepotzlan
Mexico | Sep 19 - Sep 30, 2023

P
Pat D.
El Cerrito, CA | Reviewed on Oct 03, 2023
Ten days in Mexico City. The Zocalo Central hotel was lovely and conveniently located for exploring the Historic Center. Our two guided tours, History and street food tasting (Daniella), and Flavors of San Juan Market (Clara from Eat Mexico) were excellent. Pablo was also excellent in our guided tour of the Anthropological Museum. Fortunately we went early and avoided massive crowds. Chapultepec Castle on a Sunday afternoon is a mistake. We abandoned the plan because of crowds. ... Read more

Ten days in Mexico City. The Zocalo Central hotel was lovely and conveniently located for exploring the Historic Center. Our two guided tours, History and street food tasting (Daniella), and Flavors of San Juan Market (Clara from Eat Mexico) were excellent. Pablo was also excellent in our guided tour of the Anthropological Museum. Fortunately we went early and avoided massive crowds. Chapultepec Castle on a Sunday afternoon is a mistake. We abandoned the plan because of crowds. Annemarie(?) guided us well at Teotihuacan. Personally, the Basilica was not a priority.
We had a good amount of independent time for the Rivera murals at the Secretaria de Education Public, Temple Mayor Museum, Museo de Artes Populares, National Museum.
Tepotzlan -- a beautiful retreat. While the staff at Hotel Rustic and Spa were fine, we were the only guests, the hotel did not have spa activities and seemed unprepared for us. The rooms were fairly basic, no hairdryer or hangers, and not especially clean. However the views with morning coffee were wonderful. We enjoyed exploring the town, and especially dinner at Veladora.
Coyoacan was a pleasant change from the Historic Center, and Casa Jacinta Guest House was charming, comfortable and well located. We especially loved eating at Los Danzantes and Corazon de Maguey. Watching the flow of vendors, families, couples in the Jardin Centenario was an easy way to pass the time between explorations.
The Ecological tour to the Chinampas of Xochimilco, guided by Pablo, was excellent, a relaxing and informative boat tour and farm visit on the historic canals.
Our drivers and airport transfers were efficient. Our guides all spoke English and were very knowledgeable.

Local specialist: Isabelle Bauer
Isabelle
Isabelle Bauer
Local specialist in Tulum | Replied on Oct 03, 2023

Dear Pat!

Thank you very much for your feedback! We appreciate it a lot and it helps us to constantly improve our service.

Great that you learned so much about this beautiful country thanks to the profesional & enthusiastic guides we work with .

I am happy to read that you liked Casa Jacinta! It is my favourite hotel in Coyoacán! Emiliano is a great host :)

It was a pleasure planning your trip and I would love to welcome you again in Mexico!

Isa and Rutopía team

Our trip specialists Lizbeth, Ximena, and Isa...
Mexico | Aug 26 - Sep 2, 2023

Claudia
Claudia G.
Phoenix, AZ | Reviewed on Sep 05, 2023
Our trip specialists Lizbeth, Ximena, and Isabelle were all amazing - quick to respond and always had the information I needed. I especially liked that they sent the name, contact info, and type of car for each pick up. Would definitely recommend them! Read more

Our trip specialists Lizbeth, Ximena, and Isabelle were all amazing - quick to respond and always had the information I needed. I especially liked that they sent the name, contact info, and type of car for each pick up. Would definitely recommend them!

Hotel Review
Zócalo Central
Mexico City
Authenticity & Character
Location
Right in front of the zocalo and amazing top floor views! Also, the included breakfast is delicious and the cafe meals / drinks are included. The staff is wonderful and super helpful. Can’t ask for more.
Staff
Cleanliness & Comfort
Local specialist: Isabelle Bauer
Isabelle
Isabelle Bauer
Local specialist in Tulum | Replied on Sep 05, 2023

Hola Claudia!

Muchas gracias por tu reseña! I am happy to hear that my colleagues Lizy & Xime did (again) an amazing job :)

It was a pleasure organizing your trip for you and your family and we all hope to welcome you again soon :)

Saludos desde México,
Isa and Rutopía Team

Fun family Yucatan adventure
Mexico | Jul 31 - Aug 6, 2023

Josh
Josh B.
Lafayette, CO | Reviewed on Aug 13, 2023
We had an amazing trip exploring Mayan ruins, cenotes, and towns of the Yucatan. Isabelle helped us plan a trip where almost every day included a new adventure that allowed us to experience the culture, history, food, and natural features of the area. We look forward to planning another trip with Kimkim in the future. Highlights
- Breakfasts at Casa Quetzal, our hotel in Valladolid. Each morning the friendly servers delivered fresh fruits, bread, granola, coffee, and chocolate milk for the...
Read more

We had an amazing trip exploring Mayan ruins, cenotes, and towns of the Yucatan. Isabelle helped us plan a trip where almost every day included a new adventure that allowed us to experience the culture, history, food, and natural features of the area. We look forward to planning another trip with Kimkim in the future.

Highlights
- Breakfasts at Casa Quetzal, our hotel in Valladolid. Each morning the friendly servers delivered fresh fruits, bread, granola, coffee, and chocolate milk for the kids.
- Casa Quetzal is ideally located just around the corner from Convento de San Bernardino de Siena and the colorful shops and restaurants along Calzada de los Frailes.
- We watched the flamingos and had up-close encounters with crocodiles and horseshoe crabs at Rio Lagartos.
- My kids raced up the palace steps at Ek Balam and ziplined across X’Canche cenote.
- Thanks to Isabelle’s advice, we beat the heat and crowds at Chichén Itzá by arriving at 8 am. We found a shaded parking spot by the entrance, quickly located our guide, zipped past the ticket lines, and walked directly to el castillo. After a few hours exploring the ruins, we were ready for a delicious lunch and a swim in the beautiful Yokdzonot Cenote.
- Lunch at La Casa de los Gorditos in Coba. Best Cochinita Pibil of the trip.
- Villa Pescadores in Tulum is a peaceful, relaxing place to stay. We enjoyed lounging on the front porch of our cabana, hammock naps, and looking up at the stars.
- We floated down the world’s best lazy river during our visit to Muyil Sian Ka'an Biosphere Reserve.
- The people of Tulum are friendly and their food is amazing. We enjoyed El Morros, Burritos Amor, El Sudaca, and fresh churros!.
- On our final day, our tour guide Iber took us to the Tulum ruins and then to Tankah for a 4-cenote adventure that included ziplines, snorkeling, a canoe ride, and swimming in a bat cave, followed by a delicious Mayan lunch. For the kids, this was the best part of the trip. Iber was also our favorite guide. He was engaging, fun, and possessed all kinds of knowledge about the history, geography, plants, and wildlife of the area.

Things that could have been better:
- The house next to Casa Quetzal has a rooster who wakes up at 4 am.
- Villa Pescadores is difficult to access. Despite what Google Maps says, the beach road is one way (north to south) and the only route to the hotel is through the national park entrance (80 pesos per person). We learned this the hard way upon arrival in Tulum. Due to traffic at the national park entrance, we also encountered 20-40 minute delays when returning after our excursions.
While Villa Pescadores itself is wonderful and quiet, the beach club at the hotel next door often plays loud dance music late into the night.
We could have skipped the included breakfast at Villa Pescadores. Twice, we left the hotel before service started. The availability of items on the menu was also a bit inconsistent from day to day.

Local specialist: Isabelle Bauer
Isabelle
Isabelle Bauer
Local specialist in Tulum | Replied on Aug 14, 2023

Hi Josh,

I am happy to read that you had an awesome time with your family in Yucatán :) Thank you very much for having taken the time to write a detailed review - it helps us to provide feedback to our providers and thereby improve our service :)

I wish you all the best and would love to welcome you again in Mexico!
Isa and Rutopía team

Isabelle planned a great trip for us, taking ...
Mexico | Jul 2 - Jul 8, 2023

R
Rajesh K.
Shaw, DC | Reviewed on Jul 12, 2023
Isabelle planned a great trip for us, taking into consideration our family's requests. Lizbeth was available via whatsapp during the entire trip. She had great suggestions for places as well. We had a situation where we left one of our bags in one of the cars and Lizbeth managed to connect with the cab company immediately and within 5 minutes we got it back. We even received a refund for one of the payments we made which was included in the package however we had ended up paying for as an... Read more

Isabelle planned a great trip for us, taking into consideration our family's requests. Lizbeth was available via whatsapp during the entire trip. She had great suggestions for places as well. We had a situation where we left one of our bags in one of the cars and Lizbeth managed to connect with the cab company immediately and within 5 minutes we got it back. We even received a refund for one of the payments we made which was included in the package however we had ended up paying for as an entry fee. Lizbeth arranged that one of the other operators would deliver that refund to us. Overall we had a fantastic time in Mexico. Thanks Lizbeth, Isabelle, rutopia team and kimkim team.

Hotel Reviews
Hotel Villas Margaritas
Holbox
Authenticity & Character
Location
Staff
Cleanliness & Comfort
El Mesón del Marqués
Valladolid
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Fives Oceanfront Puerto Morelos
Puerto Morelos, Quintana Roo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Dining recommendations in Holbox
Holbox
Quality of Experience
Guides, Drivers and Staff
Transport
Dining recommendations in Valladolid
Valladolid
Quality of Experience
Guides, Drivers and Staff
Transport
Explore Chichén Itzá: A Wonder of the Mayan World
Explore Chichén Itzá: A Wonder of the Mayan World
Chichén Itzá
Quality of Experience
Guides, Drivers and Staff
Transport
Dining recommendations in Puerto Morelos
Puerto Morelos
Quality of Experience
Guides, Drivers and Staff
Transport
Snorkeling in the beautiful marine park of Puerto Morelos
Snorkeling in the beautiful marine park of Puerto Morelos
Puerto Morelos
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Isabelle Bauer
Isabelle
Isabelle Bauer
Local specialist in Tulum | Replied on Jul 22, 2023

Dear Rajesh,

Thank you very much for your feedback! It means a lot to us!

Awesome that you enjoyed the time in Mexico with your family!

I am happy to read that my colleague Lizbeth was of great help during your trip - thank you for your kind words :)

It was a pleasure for me to plan your trip and hope to welcome you again in Mexico!

Isa and Rutopía team

Amazing guidance from Isabelle and Lizbeth at...
Mexico | May 18 - Jun 2, 2023

B
Brett J.
South Africa | Reviewed on Jun 08, 2023

Amazing guidance from Isabelle and Lizbeth at Rutopia. Hotels, guides, excursions all excellent.

Local specialist: Isabelle Bauer
Isabelle
Isabelle Bauer
Local specialist in Tulum | Replied on Jun 08, 2023

Dear Brett!

Thank you very much for your feedback!

I am so happy that you had a great time in Mexico :)

Showing our travelers the diversity and beauty of the country through authentic experiences and providing an excellent service during the trip is very important to us! We appreciate your kind words :)

It was a pleasure for me to plan your trip and I would love to welcome you again in Mexico!

Isa and Rutopía team

We had a great time on our Easter Holiday trip
Mexico | Apr 6 - Apr 11, 2023

H
Heather M.
Flower Mound, TX | Reviewed on Apr 13, 2023
We had a great time on our Easter Holiday trip to Mexico. Lizbeth, with Rutopia, was very nice and kept us informed and was available to answer any questions we had along the way. Our driver in Valladolid was Carlo, he was great, even suggesting an additional Cenote that was not on the original itinerary, he was not just a driver, he was a guide. In Sian Ka'an we had a guide named Omar (not to be confused with our driver to and from the airport, who was also named Omar). Omar, the Sian Ka'an... Read more

We had a great time on our Easter Holiday trip to Mexico. Lizbeth, with Rutopia, was very nice and kept us informed and was available to answer any questions we had along the way. Our driver in Valladolid was Carlo, he was great, even suggesting an additional Cenote that was not on the original itinerary, he was not just a driver, he was a guide. In Sian Ka'an we had a guide named Omar (not to be confused with our driver to and from the airport, who was also named Omar). Omar, the Sian Ka'an guide, was really great, very knowledgeable and accommodating. We liked the Le Muuch Hotel in Valladolid, good location, comfortable room, nice common areas and friendly staff. Chichen Itza was amazing, but we wish we had an earlier arrival time to beat the crowds, because it was very very crowded. The Yokdzonot Cenote was wonderful, cool clear water and a peaceful break after the heat and crowds at Chichen Itza. I got sick on Saturday morning and we had to delay our departure from Valladolid, so what was probably a cooking class turned into just lunch that was served to us, but it was a very nice lunch in the home of a local family. We didn't care for Tulum very much. The archeological site was okay, but it was overly crowded, entry was confusing, everything was very overpriced, and the tour was too short. The beach strip where we stayed was crazy crowded, with a single narrow road packed with cars, buses, scooters, bikes and pedestrians, it was not the small laid back beach town I was expecting. Utilities must be hard to come by, because the businesses ran on generator power, which was loud and smelly, water was trucked in, so it was at a premium everywhere. When I asked where I could get drinking water to refill my water bottles at the hotel they just shrugged and said I could buy water at the restaurant or a nearby shop, since the small water cooler at the front desk always seemed to be empty. The staff at the Hip Hotel were nice and our room was also very nice. I think the beach is usually very nice, although when we were there is was full of fishy smelling seaweed so we did not go swimming in the ocean water. The thing we liked best about Tulum was our day in Sian Ka'an, which was really beautiful. The archeological site there was quiet and secluded in the jungle. The boat ride and float trip were wonderful. The lagoon water there was amazingly clear, cool and beautiful. I would highly recommend that activity to anyone. The only thing we didn't like was that transportation was shared, which is fine, except it was shared by people who were participating in different activities there than we were, so once our tour was over we had to wait almost two hours for the other group to finish before we could be transported back to the hotel. Overall, great trip! We would recommend Chichen Itza, the cenotes and Sian Ka'an to anyone! I would not recommend Tulum to anyone.

Activity Review
Explore Chichén Itzá: A Wonder of the Mayan World
Explore Chichén Itzá: A Wonder of the Mayan World
Chichén Itzá
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Isabelle Bauer
Isabelle
Isabelle Bauer
Local specialist in Tulum | Replied on Apr 14, 2023

Dear Heather,

I appreciate a lot that you took some time to write your feedback - thank you very much!

I am happy that you especially enjoyed the tours with our guides Carlo & Omar- this proves us right to exclusively work with local guides that are committed to a high quality service.

I wish you all the best and I hope that you will visit Mexico again soon!
Isa

Great trip - very well done. We especially ...
Mexico | Mar 12 - Mar 16, 2023

Kimberly
Kimberly H.
Wallingford Center, CT | Reviewed on Mar 18, 2023

Great trip - very well done. We especially enjoyed Sian Ka'an and our tour guide Memo! Beautiful city and wonderful breakfast

Local specialist: Isabelle Bauer
Isabelle
Isabelle Bauer
Local specialist in Tulum | Replied on Mar 20, 2023

Dear Kimberly,

Thank you very much for your feedback! I am happy that you enjoyed your time in Tulum :)
I wish you all the best and I hope that you will visit Mexico again soon!
Isa and Rutopía team