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active 5 hours ago

Mohamed Nabil

Hi,
I'm Mohamed and I am working in the travel industry for more than 3 years with the aim to provide the perfect holiday to our valued customers as we are specialist in organizing individual tours, groups, Tailor made itinerary, study trips, Religious Our services cover all over Egypt as Cairo, Aswan, Luxor, Abu Simbel, Alexandria, Red sea, Oasis, Sinai, Dahab, Nuweiba, St. Catherine sailing Nile Cruise trips from Aswan to Luxor, Airport transfers, Shore Excursions, desert trips, Etc. we have office in each destination.

How did you get involved in travel?

"The reason why I started working in Tourism is my communication skills, and how it affect me personally when someone have fun and enjoy their time while I am the one who planned it, very big part of progress is to make others feel happy and content."

Please share a unique travel experience you will never forget.

"having the hot air balloon over the land of Luxor; seeing all of the temples and valleys is really the best view anyone can see."

Mohamed is part of the following groups: Jordan Travel Agents, Egypt Travel Agents, Egypt Family Travel Agents
Top itineraries and travel advice

Recent trip reviews for Mohamed

Awe-Inspiring Sites, Uncomfortable Experience
Egypt | Jan 7 - Jan 14, 2026

Lisa
Lisa E.
Winston-Salem, NC | Reviewed on Jan 16, 2026
My 18-year-old daughter and I planned a long-awaited bucket-list trip to Egypt over winter break. The ancient history lived up to every hope: standing beneath the pyramids, visiting the Valley of the Kings, sailing the Nile, and seeing temples thousands of years old was genuinely awe-inspiring. Egypt’s monuments are unlike anything else in the world. Unfortunately, much of the experience outside the sites themselves was uncomfortable. With the notable exception of our Cairo guide, Mary—who... Read more

My 18-year-old daughter and I planned a long-awaited bucket-list trip to Egypt over winter break. The ancient history lived up to every hope: standing beneath the pyramids, visiting the Valley of the Kings, sailing the Nile, and seeing temples thousands of years old was genuinely awe-inspiring. Egypt’s monuments are unlike anything else in the world.

Unfortunately, much of the experience outside the sites themselves was uncomfortable. With the notable exception of our Cairo guide, Mary—who was warm, knowledgeable, and consistently professional—we experienced repeated boundary-crossing behavior from multiple male guides. Two different guides showed us shirtless photos of themselves without prompting. Another explained women’s dress codes by comparing women to uncovered chocolate bars melting in the sun, then laughed when asked about men. These moments were jarring and far from isolated.

There was also frequent miscommunication and poor planning: very early wake-ups followed by long waits, delayed flights and ships, missed evening tours, and vague or misleading information about schedules and amenities. Aggressive sales tactics were constant, from shops to boats pulling alongside our cabin windows on the Nile. Even while dressed conservatively, we experienced intense staring and persistent discomfort in public spaces. My daughter summed it up as “belittling vibes and patronizing energy.”

We understand that our guides are shaped by their own society and circumstances, and we recognize that tourism is complicated in a country facing economic and political strain. Still, the lack of professionalism, cultural sensitivity, and care—particularly toward female travelers—was disappointing. We came to Egypt to stand in awe of its ancient past, and we did. I would strongly recommend that KimKim reconsider its local tour partner and invest in clearer communication and more rigorous guide training, especially around professionalism and respectful conduct.

Hotel Reviews
Pyramids Resort by Jaz
Cairo

We spent very little time here but it was beautiful, comfortable and clean with delicious breakfast.

Authenticity & Character
Location
Far from everything!
Staff
Cleanliness & Comfort
M/S Semiramis III
Aswan

The Semiramis III is an older Nile cruise ship that shows its age, but it was generally clean and comfortable. Our cabin was surprisingly spacious and one of the nicer aspects of the experience. The food was consistently good, and the housekeeping staff was kind and attentive—creating lovely towel sculptures each day that genuinely made us smile. That said, there were several drawbacks. The ship smelled strongly of cigarette smoke in many common areas. Wifi was repeatedly promised but never worked. While docked in Aswan and Luxor, dozens of ships were packed together, so our “river view” was directly into another cabin window. Once underway, the experience improved, but scheduling was unreliable. We were told departure and arrival times that turned out to be hours off, which caused us to miss anticipated evening temple visits. While sailing, vendors in small boats approached the ship and shouted into cabin windows—even while we were sleeping—which was jarring and disruptive. The sundeck itself was lovely, but swimming and sunbathing felt uncomfortable, as very few passengers used the pool and there was intense staring from men on staff, even while dressed conservatively. Despite these issues, cruising the Nile itself was genuinely special, and traveling together along the river was a highlight of our trip. With better communication, stricter policies around vendors, and improvements to onboard amenities, the experience could be much stronger.

Authenticity & Character
Location
It's on the Nile! However, the ships are all packed together.
Staff
Cleanliness & Comfort
Royal Great Pyramid INN
Giza

The Great Pyramids Inn is a clean, basic hotel with an unbeatable rooftop view of the pyramids—but otherwise, it fell short for us. Our room was simple and comfortable enough, with very comfortable beds, but several things were broken, including the bathroom door and the shower waterproofing. Breakfast was disappointing and limited. The rooftop restaurant offered a stunning view and good food, but it was noticeably overpriced for what it was. The hotel’s location is also a drawback. It’s not in a walkable neighborhood, and there isn’t much to explore nearby on foot. It’s also very far from the airport, which made late-night and early-morning transfers especially tiring. Overall, it was fine for a short stay focused on pyramid views, but given the condition of the room, food quality, and location, I would likely choose a different hotel next time.

Authenticity & Character
It's just basic. Nothing wrong.
Location
There is no walkability. It's on a highway. However, it is across the street from the GEM and has a (polluted) view of the pyramids.
Staff
The staff of the rooftop restaurant ignored us; it was hard to get their attention.
Cleanliness & Comfort
Very clean. Just broken doors and flooding shower.
Activity Reviews
Tour to Citadel, and Coptic Cairo
Tour to Citadel, and Coptic Cairo
Cairo

This was another excellent experience thanks to Mary. The Citadel offered fascinating insight into medieval Cairo, and learning about the Mamluk massacre was chilling and memorable. Touring Coptic Cairo—the churches and synagogue—was deeply interesting and meaningful. As an AP World History teacher, I especially appreciated Mary’s ability to connect these sites to broader historical themes. She handled sensitive topics with care and clarity. This tour felt thoughtful, educational, and well paced.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Cairo food and walking tour and khan elkhalili bazaar
Cairo food and walking tour and khan elkhalili bazaar
Egypt

The food itself was delicious. Koshary Abu Tarek was a highlight, and wandering through the streets and Khan el-Khalili was colorful and lively. However, the tour was uncomfortable in several ways. The guide, Hani, made inappropriate and misogynistic comments, including comparing women to uncovered chocolate bars melting in the sun when explaining why women should cover themselves. When asked how men fit into this analogy, he laughed and refused to answer. He also showed us shirtless photos of himself and bragged about working out. He offered little explanation about the food or its cultural context. Aggressive sales tactics in the bazaar were relentless, and the overall experience felt more awkward than enjoyable.

Quality of Experience
Food
The Koshary and the juice at Fishaway were highlights
Guides, Drivers and Staff
Transport
Traffic made this tour soooooo long. I would say to make it a walking tour all centered in one spot.
Check out to Luxor West Bank
Check out to Luxor West Bank
Luxor

The West Bank tour was incredible in terms of content. The Colossi of Memnon were striking, and the Valley of the Kings was unforgettable. The tomb artwork was astonishingly well preserved. Guides are not allowed inside the tombs, but Ahmed explained the history beforehand, which helped us appreciate what we were seeing. Seeing King Tut’s tomb—his mummy still inside—was a powerful experience, and we appreciated that the ticket was included. Lunch afterward at Oriental House was excellent and easily the best meal we had in Egypt. While the sites themselves carried the day, the guiding was competent but not especially engaging.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Trip Hot Air Balloon Ride in Luxor, Egypt cruise
Trip Hot Air Balloon Ride in Luxor, Egypt cruise
Luxor

This was absolutely worth it. Despite the very early wake-up, the hot air balloon ride over the Valley of the Kings was flawlessly organized. The crew and pilot were professional, calm, and safety-focused, and we felt secure throughout. Floating above the temples and farmland at sunrise was breathtaking and one of the most awe-inspiring moments of the entire trip. This experience exceeded expectations and was a clear standout.

Quality of Experience
Guides, Drivers and Staff
There was no communication about what to expect.
Transport
There was no communication about what to expect.
Luxor East Bank
Luxor East Bank
Luxor

Karnak and Luxor temples were breathtaking in scale and preservation. Walking through these massive complexes gave a real sense of ancient grandeur. Unfortunately, we arrived much later than expected—after 8 p.m.—and missed the anticipated evening experience and light show because of delays earlier in the day. The sites themselves were extraordinary, but poor timing and communication diminished what could have been an even more memorable visit.

Quality of Experience
Food
Ahmed took us to Oriental House, where we paid for our own lunch. It was really good!
Guides, Drivers and Staff
Transport
Travel from Aswan to Luxor via kombo and Edfu
Travel from Aswan to Luxor via kombo and Edfu
Egypt

The concept of traveling the Nile between Aswan and Luxor was magical and a highlight of the trip. However, communication around timing was consistently inaccurate. We were told specific departure and arrival times that were hours off, which resulted in missed evening temple visits we had been looking forward to and super early wake up times. The promised "gym" did not exist, and sunbathing or swimming on deck was not appropriate or comfortable for women. While sailing, vendors in small boats pulled alongside the ship and shouted into cabin windows, even while we were sleeping. Despite the logistical frustrations, being on the Nile together was genuinely special and memorable.

Quality of Experience
Food
The food aboard the Semiramis III was delicious but the beverages were insanely overpriced.
Guides, Drivers and Staff
Transport
kom Ombo, and edfu Temples
kom Ombo, and edfu Temples
Egypt

Kom Ombo Temple was interesting and lovely to see in the dark. We especially enjoyed the crocodile mummy museum. Again, the visit felt rushed. Our guide, Ahmed, seemed frustrated by crowds and eager to finish quickly. On the walk back, vendors aggressively accosted us, throwing items at us as we said no. Edfu Temple was visually stunning and historically rich, but the experience was dampened by logistics. We were required to wake at 4:30 a.m. for a carriage ride, only to arrive with thousands of other visitors already present. Our guide again seemed impatient and disengaged. We stayed positive and enjoyed the site, but the guiding did little to elevate the experience.

Quality of Experience
Food
There was no food on this tour.
Guides, Drivers and Staff
Ahmed was rushed and grumpy. His English was unclear, and he didn't make the sites more interesting than, say, reading the plaques at each place would have been. I'm a history teacher and I didn't learn much that I didn't already know.
Transport
Tour to High Dam, Philae Temple, and Obelisk
Tour to High Dam, Philae Temple, and Obelisk
Aswan

Philae Temple was truly spectacular and one of the most beautiful sites we visited. Learning about its relocation and seeing it by boat was fascinating, and Ahmed provided helpful historical context once we were on-site. However, the overall day felt disengaged. After arriving in Aswan during a sandstorm, Ahmed was reluctant to help us plan alternative afternoon activities and instead lingered in the souk smoking. We were taken to a spice shop with extreme overpricing and very pushy sales tactics. While the sites themselves were impressive, the guiding felt uneven and lacked initiative.

Quality of Experience
Visiting Philae Temple itself was spectacular and seeing the High Dam by boat (on day 2 because it was obscured on day 1 by a sandstorm) was cool.
Food
There was no food on this tour.
Guides, Drivers and Staff
Ahmed was rushed and grumpy. His English was unclear, and he didn't make the sites more interesting than, say, reading the plaques at each place would have been. I'm a history teacher and I didn't learn much that I didn't already know.
Transport
The Nubian boatman who took us to Philae was iconic.
Giza Pyramids with a camel ride & the Grand Egyptian Museum
Giza Pyramids with a camel ride & the Grand Egyptian Museum
Cairo

This was an outstanding first day in Egypt, largely due to our guide, Mary. She was warm, knowledgeable, and consistently professional. She navigated the massive Giza complex smoothly, chose engaging stories that brought the pyramids and Sphinx to life, and never rushed us. The camel ride was touristy but fun, and Mary helped us avoid unnecessary hassle. The Grand Egyptian Museum was a highlight. Mary guided us through about 20 pristine galleries, helping us make sense of the scale and significance without overwhelming us. She also brought us to a papyrus “museum” where sales pressure was noticeably lower than elsewhere. This day set a very high bar and showed what excellent guiding in Egypt can be.

Quality of Experience
The incredible sites and the excellent guide, Mary
Food
Lunch was at a touristy buffet with only other travelers. A more local restaurant would have been much better.
Guides, Drivers and Staff
Mary was open-minded, chatty, knowledgeable and sweet
Transport
Cairo has some serious traffic but our driver navigated it well
Local specialist: Mohamed Nabil

Great organization
Egypt | Dec 6 - Dec 8, 2025

Arnold
Arnold A.
Woodstock, GA | Reviewed on Dec 09, 2025
Everything was well organized as planned based upon my specific requirements. My guide Amira was very knowledgeable and made the experience very enjoyable. Read more

Everything was well organized as planned based upon my specific requirements. My guide Amira was very knowledgeable and made the experience very enjoyable.

Hotel Review
Steigenberger Pyramids Cairo
Cairo

Excellent accommodation with wonderful buffet for breakfast and dinner.

Authenticity & Character
Location
Across from GEM
Staff
Cleanliness & Comfort
Local specialist: Mohamed Nabil
Mohamed
Mohamed Nabil
Local specialist in Egypt | Replied on Dec 09, 2025

it was an absolute pleasure having you and for lots of adventures to come

Egypt Trip of a Lifetime thanks to kimkim!
Egypt | Oct 5 - Oct 22, 2025

H
Heidi L.
Dallas, TX | Reviewed on Oct 24, 2025

My husband and I just returned from an amazing trip to Egypt. Kimkim put together an itinerary that was super specific to our wants and needs. We jumped around from Cairo to Aswan to Luxor to Hurghada to Cairo and the entire trip went flawlessly. We felt so pampered, with private drivers and guides that catered to us and taught us so much about the sites we visited, as well as the local culture and beautiful country. EGYPT IS AMAZING. Truly a trip of a lifetime.

Local specialist: Mohamed Nabil
Mohamed
Mohamed Nabil
Local specialist in Egypt | Replied on Nov 02, 2025

Thank you so much, it was a olessure having yoo amd looking forward for more adventures

Everyone at Sun Pyramids Tour worked to make ...
Egypt | Aug 10 - Aug 22, 2025

Mica
Mica S.
Dallas, TX | Reviewed on Aug 23, 2025
Everyone at Sun Pyramids Tour worked to make my trip amazing! My guides Karam, Eslam and Abdu were so knowledgeable and became good friends. Every driver went out of his way to make sure I had everything I needed. Armia and Mohamed accommodated any change and add on while I was in country. The entire experience was fantastic! Read more

Everyone at Sun Pyramids Tour worked to make my trip amazing! My guides Karam, Eslam and Abdu were so knowledgeable and became good friends. Every driver went out of his way to make sure I had everything I needed. Armia and Mohamed accommodated any change and add on while I was in country. The entire experience was fantastic!

Hotel Reviews
Sofitel Cairo Nile El Gezirah
zamalek
Authenticity & Character
Location
Staff
Cleanliness & Comfort
M/S Nile Serenity
LUXOR
Authenticity & Character
Location
Staff
Cleanliness & Comfort
The House Boutique Hotel
Amman
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Mohamed Nabil
Mohamed
Mohamed Nabil
Local specialist in Egypt | Replied on Aug 23, 2025

it was our pleasure to have you and on behalf of the entire team, thank you and we look forward to your next adventures

My family and I had an AMAZING trip largely t...
Egypt | Mar 3 - Mar 9, 2025

Laura
Laura L.
Ashburn, VA | Reviewed on Mar 11, 2025
My family and I had an AMAZING trip largely thanks to Mohammed, Mustafa Abd Elhameed, and Ahmed Mohsen. Mohammed and Aya helped plan and book our dream itinerary while Mustafa and Ahmed were the welcome team who helped guide us through out the week in Cairo. Then when transferring to Luxor Adel El Shafey was the perfect guide and very knowledgeable. When a few of us fell sick towards the end of the trip everyone made sure we had medicine and checked in on our. Egypt truly felt like home... Read more

My family and I had an AMAZING trip largely thanks to Mohammed, Mustafa Abd Elhameed, and Ahmed Mohsen. Mohammed and Aya helped plan and book our dream itinerary while Mustafa and Ahmed were the welcome team who helped guide us through out the week in Cairo. Then when transferring to Luxor Adel El Shafey was the perfect guide and very knowledgeable. When a few of us fell sick towards the end of the trip everyone made sure we had medicine and checked in on our. Egypt truly felt like home thanks to these amazing group of people. My family and I will definitely be booking more trips through KimKim!

Local specialist: Mohamed Nabil
Mohamed
Mohamed Nabil
Local specialist in Egypt | Replied on Mar 26, 2025

Thank you so much for your glowing review! We're thrilled to hear about your positive experience as a traveler. Your feedback means the world to us and serves as motivation to keep striving for excellence. Safe travels, and we look forward to welcoming you back soon!

We had an amazing family trip to Egypt, Cairo...
Egypt | Mar 3 - Mar 9, 2025

Sylva
Sylva L.
Ashburn, VA | Reviewed on Mar 10, 2025

We had an amazing family trip to Egypt, Cairo. The Kim Kim team in Cairo was friendly, courteous, and supportive. It great service and very well organized. Our guide Mustafa was very knowledgeable and went above and beyond to make us feel at home on our trip!!

Local specialist: Mohamed Nabil
Mohamed
Mohamed Nabil
Local specialist in Egypt | Replied on Mar 26, 2025

Thank you so much, Nouval, I am delighted that you enjoyed your trip with us, and we will wait for your next trip to make it unique for your beautiful family
Best Regards,

I am a single man 60+ .I traveled by myself ...
Egypt | Jan 22 - Jan 28, 2025

John
John D.
Newark, NJ | Reviewed on Jan 30, 2025
I am a single man 60+ .
I traveled by myself for seven days and even though I am well traveled, I was slightly nervous about visiting Egypt as an American.
From the moment I arrived at Cairo airport until I
was dropped off for the return flight I was very well taken care of by the KimKim team
Each guide was a trained Egyptologist with extensive knowledge of history of the country
and the sites , the drivers were unfailingly
polite and they worked together as great teams.
My...
Read more

I am a single man 60+ .
I traveled by myself for seven days and even though I am well traveled, I was slightly nervous about visiting Egypt as an American.
From the moment I arrived at Cairo airport until I
was dropped off for the return flight I was very well taken care of by the KimKim team
Each guide was a trained Egyptologist with extensive knowledge of history of the country
and the sites , the drivers were unfailingly
polite and they worked together as great teams.
My email contact was Mohammed who responded very quickly. Egypt is. welcoming country. If I could give a 7 star review I would do so as 5 star is insufficient.
to all wuestions
.

the retjrn flight
I was cery wcared for by the KimKim team.
Each tour guide was a trained Egyptologist and each sriver was polite and hard working. lllknowledg
able

Activity Review
Half Day Tour To The Grand Egyptian Museum “GEM”
Half Day Tour To The Grand Egyptian Museum “GEM”
Egypt
Quality of Experience
Guides, Drivers and Staff
their knowledge and their friendliness
Transport
excellent helpful drivers
Local specialist: Mohamed Nabil
Mohamed
Mohamed Nabil
Local specialist in Egypt | Replied on Feb 02, 2025

Hello John ,
Thanks for your feedback. I am very happy that you enjoyed your trip with us, we will be waiting for you to come again to make it more special for you.
It was a pleasure helping you plan your trip.
Best Regards,
Mohammed

Quality of service by the guides.
Egypt | Jan 4 - Jan 11, 2025

Johan
Johan O.
France | Reviewed on Jan 13, 2025
Initially there was poor communication regarding additional tours requested by us but they were sorted out via Aya just before we checked in for our flight from Addis Ababa. It lead to Mohamed waiting for us on arrival while we took personally arranged transport to our hotel for the firts night. We have assumed (maybe wrongly) that the first night stay was not included in our trip cost.
I'm a bit unsure regarding the "local specialist" as the Tour Guide who collected us from the Novotel...
Read more

Initially there was poor communication regarding additional tours requested by us but they were sorted out via Aya just before we checked in for our flight from Addis Ababa. It lead to Mohamed waiting for us on arrival while we took personally arranged transport to our hotel for the firts night. We have assumed (maybe wrongly) that the first night stay was not included in our trip cost.
I'm a bit unsure regarding the "local specialist" as the Tour Guide who collected us from the Novotel Cairo Airport hotel and took me took the market on the first day was diappointing as he was not providing any guidance/information regarding landmarks as we drove to the market and/or around the market itself at all.
All our other guides were exellent. As they were all named Mohamed in one form or another I would rather refer to the location. The guide for Luxor was the best of all followed by the one in Cairo and lastly the one in Aswan.

Hotel Reviews
Ibrotel Luxor
Luxor

We enjoyed the atmosphere of the location on the Nile.

Authenticity & Character
Location
Location on the Nile and views from the poolside deck while enjoying sundowners.
Staff
Cleanliness & Comfort
Obelisk Nile Hotel - Aswan
Aswan

We enjoyed the location on the Nile. Our room was comfortable and felt private.

Authenticity & Character
Felt as if you were part of the life on the Nile and the local urban life when you visit the backstreet shops virtually accross the road.
Location
Location on the Nile and within walking distance from local shops.
Staff
Very friendly and helpful.
Cleanliness & Comfort
Pyramids Park Resort
Giza

The room itself and service was good. However, the sound proofing of the door to the room was very poor which resulted in noisy nextdoor guests, who were coming and going all night, kept us awake and spoiled our stay. We were tired and could not enjoy our visit to Egypt (Aswan) the following day.

Authenticity & Character
Modern but no special caracter. Could have been in any city.
Location
Very far from the Cairo International Airport. Close to the Giza Pyramids though.
Staff
Cleanliness & Comfort
The sound insulation was poor as stated elsewhere in the review.
Activity Reviews
Transfer from Aswan to Luxor Via Kom Ombo and Edfu
Transfer from Aswan to Luxor Via Kom Ombo and Edfu
Egypt

Exellent . The best guide of our trip to Egypt. Extremely knowledgible and professional. Respected the privacy of his guests and did not make frivalous talk about private matters. Learnt a lot from him.

Trip To Abu Simbel By Coach
Trip To Abu Simbel By Coach
Aswan

We did not go on this tour as we were tired from our stay in Cairo and the very early departure to Aswan from Cairo. Was not prepared for a successive day starting at 3:00.

Quality of Experience
Did not go.
Guides, Drivers and Staff
Did not go.
Transport
Did not go.
Tour to High Dam, Philae Temple, and Obelisk
Tour to High Dam, Philae Temple, and Obelisk
Aswan

The guide was too self-important and repeated the same facts endlessly. We nevertheless gained a lot of knowledge regarding the area and venues.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Tour to Pyramids, National Museum, and The Egyptian Museum
Tour to Pyramids, National Museum, and The Egyptian Museum
Cairo

Our guide was very professional and knowledgible. We learnt a lot regarding Egypt and the pyramids from him.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Mohamed Nabil
Mohamed
Mohamed Nabil
Local specialist in Egypt | Replied on Jan 16, 2025
Dear Mr. Johan
Thank you for taking the time to provide us with detailed feedback about your recent experience with Sun Pyramids Tours. We sincerely appreciate your valuable insights, as they help us strive for excellence in our services.
first of all, I would like to inform you that our goal at Sun Pyramids Tours is always to provide a relaxing and enjoyable experience, allowing time for our guests to fully appreciate their surroundings.
We would like to clarify some points. Regarding the...
Read more

Dear Mr. Johan
Thank you for taking the time to provide us with detailed feedback about your recent experience with Sun Pyramids Tours. We sincerely appreciate your valuable insights, as they help us strive for excellence in our services.
first of all, I would like to inform you that our goal at Sun Pyramids Tours is always to provide a relaxing and enjoyable experience, allowing time for our guests to fully appreciate their surroundings.
We would like to clarify some points. Regarding the issue of poor communication about the optional tours you requested, Aya clearly confirmed all the details prior to your flight check-in, including that you could pay for the optional tours either in cash or via a payment link.
Regarding the matter of having our representative wait for you at the airport, you called our representative around 2:30 AM and mentioned that no one had informed you that a representative would be waiting for you. However, as shown in your itinerary, it clearly states that our representative would be waiting for you at the exit gate upon your arrival at Cairo airport to escort you to the Novotel Hotel.
Regarding the point where you assumed (possibly incorrectly) that the first night’s stay was not included in the trip cost, we believe that the chat with our operator shows that you had clearly informed me that you had already booked a night at the Novotel Hotel on your own.
Regarding the point of local market tour leader knowledge. Due to our consistent follow-up with you with me, I made sure that our customer care team reached out after you shared your concerns about the tour leader during the local markets tour with our tour operator. They assured you that the tour leader would be changed for your final day tours in Cairo, despite of the trip in consideration is a shopping tour, so it doesn't require any historical context or explanation. And, even if you visit certain historical locations while touring, the representative's role is to assist you with grabbing pictures or translating.
Furthermore, after you reported to me, that you encountered some issues with your accommodation at Pyramids Park Resort Hotel, this led you to cancel your group tour to Abu Simbel.
Our customer care team shared with you the outcomes after reviewing your concerns.
1-Upon your return to Cairo, a new tour guide will accompany you.
2-Regarding the Abo Simbel Tour point that you cancelled. Please be noted since you cancelled on the day of the tour, there will be no refund according to the cancellation policy. However, as a token of appreciation form the managerial level in our company, we are offering to refund the tour amount which is $120.
Additionally, we proposed to switch your hotel from Pyramids Park Resort Hotel to Jewel Alfustat Hotel was more expensive than your original one, and we are the ones who covered that cost, which was close to the locations you visited on January 11th, and you accepted our offers, and confirmed with us the amount has been deposited on last Saturday.
Ultimately, we value your insights because they will be very helpful to us going forward.
Johan

mohammed

EGYPT Trip
Egypt | Dec 27 - Jan 5, 2025

K
Khaleel S.
Sun City, AZ | Reviewed on Jan 06, 2025

EGYPT Trip
Our cordinator was Mohamed. He helped us create and modify the trip itinerary.
Our trip to Egypt was 8 days. Spent 3 days in Cairo, 1 day in Alexandria and 3 days on the Aswan - Luxor cruise.
Our guides were great. Very informed and took us around without any delays and all the sites visited as per schedule.

The service was punctual and we were well informed f the timings and contact person. Vehicles used for our tours were up to great standard.

Overall very enjoyable trip.
Thanks Sun Pyramids Tours!

Local specialist: Mohamed Nabil
Mohamed
Mohamed Nabil
Local specialist in Egypt | Replied on Jan 07, 2025

dear Khaleel
I hope this message finds you well. I wanted to take a moment to express my sincere gratitude for your recent positive feedback. Your kind words mean a lot to us and serve as a great motivation for everyone on our team.

It's always a pleasure to hear that our efforts have positively impacted your travel experience. We strive to provide excellent service and create memorable moments for each of our guests, and knowing that we've succeeded in doing so for you brings us immense joy.

A dream come true.
Egypt | Dec 19 - Dec 30, 2024

Dipali
Dipali N.
Montebello, CA | Reviewed on Jan 04, 2025
This was a dream-come-true. Very impressed with the talented, well-informed guides(Mrs. Walaa Farah, Mohab Ahmed, Mohammed) who accompanied us every day and brought history to life. The Nile river cruise was very, very relaxing. Thank you Kimkim. Read more

This was a dream-come-true. Very impressed with the talented, well-informed guides(Mrs. Walaa Farah, Mohab Ahmed, Mohammed) who accompanied us every day and brought history to life. The Nile river cruise was very, very relaxing. Thank you Kimkim.

Hotel Reviews
Royal elite Nile cruise
Aswan

Loved the associated who decorated our room with charming towel characters every day. Food was great.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Royal Great Pyramid INN
Giza

Loved the warmth of every receptionist and associates. Breakfast was great with a lot of variety.

Authenticity & Character
Location
Wish the hotel was closer to some shopping.
Staff
Cleanliness & Comfort
Activity Reviews
Tour to Egyptian Museum, Citadel, and Coptic Cairo
Tour to Egyptian Museum, Citadel, and Coptic Cairo
Cairo
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Tour to Alexandria
Tour to Alexandria
Egypt
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Tour to High Dam, Philae Temple, and Obelisk / Check out
Tour to High Dam, Philae Temple, and Obelisk / Check out
Aswan
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Abu Simbel Temple
Abu Simbel Temple
Aswan
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Edfu, and Kom OmboTemples
Edfu, and Kom OmboTemples
Aswan
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Luxor West Bank
Luxor West Bank
Luxor
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Check-in on Board/Visit East bank
Check-in on Board/Visit East bank
Luxor
Quality of Experience
Food
Guides, Drivers and Staff
guide was excellent. Impressed that any guide at different places were aware of our whole plan and was able to assist even remotely.
Transport
Tour to National Museum, Moez St. and Khan El-Khalili
Tour to National Museum, Moez St. and Khan El-Khalili
Cairo
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Day Tour to El Fayoum
Day Tour to El Fayoum
Egypt
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Trip to Pyramids, Memphis, and Sakkara with riding a camel
Trip to Pyramids, Memphis, and Sakkara with riding a camel
Egypt
Quality of Experience
Our guide, Mrs. Wallah Farah was excellent.
Food
Guides, Drivers and Staff
Transport
Local specialist: Mohamed Nabil
Mohamed
Mohamed Nabil
Local specialist in Egypt | Replied on Jan 06, 2025

hello Dipali ,
Thank you so much for your feedback. It is an honor to assist you in planning your trip. We look forward to your next trip to Egypt!
Best Regards,
Mohammed