Overall, we were pleased with the advice and guidance that Nancy of Japan Travel provided. We saw places that we would not have otherwise experienced.
However, the itinerary did not seem to take the actual traveler experience in mind. Some examples include:
Obtaining Transportation Cards
• Because our JR Rail vouchers were delivered to our Tokyo hotel, we were not able to pick up our Japan Rail Passes while we were at the arrival airport, so a few days later, we had to take time from exploring Tokyo to get to and navigate Tokyo Station to get our JR Passes.
• One of our surnames (Walker) was misspelled on the JR Rail voucher, which we discovered as we got to Tokyo Station. Upon messaging Nancy of Japan Travel, she informed us that we would have to go back to our hotel (on the other side of Tokyo) to meet an operations team member from Japan Travel to get a corrected JR Rail voucher, again taking time out of our day to handle administrative tasks that should have been done by Japan Travel. During our Metro ride back to our hotel, Nancy called to tell us to return to Tokyo Station, use the vouchers with the typo, and call the Japan Travel Operations team if there were any problems. So, back we go to Tokyo Station to get the actual JR Rail Passes. A significant portion of our days was devoted to getting our JR Rail Passes, which is not how we wanted to be spending our holiday.
• Had JR Travel arranged for us to pick up our JR passes at the airport and told us to get a Pasmo or Suica card at the airport, it would have alleviated much of our frustration with this matter.
Timing of Tours and Travel
• Tours and experiences seemed to have been set up without regard to travel times or overlapping timetables. Two examples include:
o The tour of Hakone was scheduled to last until 5pm, which allowed very little time to enjoy the ryokan experience since we had only a few minutes to soak in the onsen hot springs in order to get to dinner at the appointed time. The next morning, we had to leave the ryokan very early – missing the breakfast experience – in order to get to Kyoto in time for our appointment at the Kimono Tea Ceremony, which could have easily been scheduled for later in the day, if Japan Travel had thought through the actual travel schedule. We had to figure out the early-morning local bus and local train schedules since taxis did not come to the ryokan at that hour. What should have been a highlight of our trip – a relaxed afternoon, evening, and morning at a traditional ryokan – turned out to be a “rush in-rush out” experience, all due to timing of the Hakone tour (lasting until 5pm) and the need to leave early the next morning. Japan Travel should have provided adequate time for these experiences, taking travel and tour times in mind.
o The tour of Osaka was scheduled to begin at 10:00am, which would have meant we would have had to take a 6:20am Shinkansen train from Hiroshima to arrive in Osaka and get to our hotel for a 10:00am tour. Consequently, we decided to cancel the Osaka tour and take a Shinkansen train at a reasonable hour.
• Had JR Travel provided suggestions on travel from one city to another, perhaps they might have avoided these issues of tight time schedules
Tours
• Both guides were knowledgeable, friendly, and professional, but seemed to feel that we had to experience everything on a “checklist” of activities, even though we weren’t interested in everything of their list.
• Some of the tour plans were inordinately long for the limited number of sights to see.
o For the Nara tour, 2 hours were planned for Nara Park and visiting the Tōdai-ji Temple, 2 hours were planned for visiting the Isuien Garden, and 2 hours were planned for shopping. We had to be firm in stating that we didn’t enjoy visiting gardens all that much and that we did not want to shop at all.
o We cancelled going on the Osaka tour because of the aforementioned travel timing, but the proposed tour would have included 2 hours of shopping and 1 hour visiting gardens.
• While we knew that we were responsible for local transportation, we were not informed that we would have to pay for long-distance taxis in Nikko (from the Oawakudani Volcanic Valley to the British Embassy Summer Villa and then to the Hakone train station). Fortunately, we had the ¥17,000 ($117 USD) in cash, but would have preferred knowing in advance that the transportation would be that price.
Quality and Location of Hotels Varied Greatly
• The Tokyo Center Hotel is a mediocre hotel, at best. Our assigned room was so tiny that there was not space for us to put clothes, store luggage, or even sit at the small shelf that served as the desk. One of us had to move to the bathroom or get on a bed in order for the other person to get around in the room. Simply put, it was an unacceptable room. Fortunately, one of the front desk team members was able to move us to a larger room, and we paid for the “upgrade.” Breakfast was unexceptional, with below-average food quality. The hotel is located in a business-centric neighborhood, so there are few restaurants that are nearby and even those close early.
• The Kijitei Hoeiso Ryokan in Hakone was wonderful, but, as stated above, we couldn’t enjoy the experience because we were rushed, due to the tight schedule planned by Japan Travel.
• The Kyoto Takasegawa Bettei was a nice hotel, but a bit remote from sights.
• The Hiroshima Hilton was superb. Room sizes were large, with many amenities. The breakfast buffet was excellent. The location was fairly central.
• The Hanshin Osaka was run-down, with a limited-choice, low-quality breakfast buffet. While the Hansin Osaka’s location was OK, a modern hotel in the Osaka Station area would have been a much better choice.
• Many of these hotel experiences could have been avoided, if the itinerary discussions included the level of accommodations, Accommodations were, in many locations, below our expected standards.
• with a discussion of the level of accommodations being part of the itinerary discussion.
In summary, we were glad we got to see all the sights that were on the itinerary, but the experience was marred by the poor timing of tours and transportation. We would not recommend that friends use Japan Travel.
Hotel Reviews
Very outdated, with smallish rooms, the Hanshin Osaka feels like a hotel for business people on a low budget or one for school groups - not one for a good tourist experience.
Choose a modern hotel near Osaka Station.
Location
While it is one train stop from Osaka Station, it is far from good restaurants and sights.
Hilton Hiroshima
Hiroshima
Rooms are quite spacious, with wonderful beds, facilities, and amenities. The breakfast buffet is abundant and delicious, with both Western and Japanese foods offered.
The staff members are very helpful.
Location
Located halfway between the Hiroshima Peace Park and the main train station, the Hiroshima Hilton was reasonably central. While it is a 15-20 minute walk to Peace Park, the staff is happy to help arrange taxi services.
While its location is a bit removed from the primary Kyoto sights, it was fairly easy to get a taxi - and a bit more effort to get a train or bus - to those locations.
The staff members are exceptionally helpful, professional, and friendly. The room is comfortable in its size and amenities.
Lovely ryokan near Hakone, with attentive staff, excellent food, and spacious rooms. Allow plenty of time to enjoy the onsen hot springs, dinner, the tatami-matted rooms, and breakfast.
With exceptionally tiny rooms (except for a few at each end of the corridor) and mediocre food, the Toshi Center Hotel felt like a dorm in a downscale college.
The location was on an isolated business-centric street, with limited options for restaurants - and a 15-20 minute walk to transportation.
Authenticity & Character
Décor was from the 1960 or 70s. The breakfast buffet felt like a community-college cafeteria.
Location
Book in a hotel nearer Metro station hubs.
Staff
The staff were actually the best part of the hotel.
