
Oxana Protchenko
My name is Oxana - I am a travel agent and Head of Sales and part of Ecochile Travel team. We love to travel, but more than that we enjoy bringing unique and unforgettable experiences to our clients! We believe that a travel experience always depends on the person you travel with rather than just the destination.
I am originally Russian, but I have lived in Cuba, Costa Rica and in the US before I finally came to know Chile - a land of infinite travel opportunities! Learning is my passion. I love photography and the idea of trying new or challenging things.
What places and activities do you specialize in?
"We operate all around Chile with possible extensions to nearby countries such as Argentina, Bolivia, and others.
From North to South of Chile we are focused in ecotourism and responsible tourism by taking care of the environment and in addition of local communities through a friendly dynamic between participants and hosts, focusing on a welcoming, unique and personalized experiences! "
How did you get involved in travel?
"When I initially got to Chile I was not planning to stay, but I fell in love with this beautiful country and it's people and when you come here you will understand why! Since then I have traveled all around Chile and decided that I would love to share my experiences and expertise with people. "
Featured trips & expertise

Chile Grand Tour - 15 Days
Outdoor adventurers rejoice because we've curated a 15-day itinerary that covers the unparalleled natural beauty of Chile. First, you'll head to the far north of the country and tour the otherworldly landscapes of the Atacama Desert. Then it's off to Patagonia and Torres del Paine National Park, home to the most awe-inspiring mountains and unspoiled nature in Chile. You'll then finish the journey far west in the Pacific, amid the mysterious stone idols of Rapa Nui, also known as Easter Island.

Patagonia's W Trek & Marble Caves - 15 Days
This 15-day itinerary packs a lot of punch for those keen on experiencing as much Chilean nature as possible. Start off with some urban culture before flying south to frolic with thousands of penguins. Next, you’ll spend several days trekking in one of the most beautiful national parks in the world. Finish in northern Patagonia's Aysén region for glaciers and marble cave formations you won't soon forget.

Atacama Desert & Easter Island - 13 Days
This 13-day trip combines two bucket-list items in Chile rarely visited by tourists. Kick off with a day in Santiago before you’re jetting off again—this time to the South Pacific. Halfway between Tahiti and Chile, Easter Island is graced with white sand beaches and 600+ mysterious statues carved from volcanic rock. The second half of the trip takes place in a high-altitude desert on the mainland for sand dunes, geysers, hot springs, and starry skies—perfect for sipping Chilean wine.

Central Chile, Lake District & Atacama Desert - 13 Days
Thin and uniquely long in shape, it can be hard to know where to start in a country like Chile. This 13-day itinerary explores three distinct regions known for urban culture and outdoor adventure. After a taste of Santiago and its nearby wine region, fly north to the driest desert in the world known for geysers, moonscapes, and starry skies. Then fly south to the Lake District for volcanoes, waterfalls, and a road trip to Chiloé Island—a booming food destination with coastal trails.

Central Chile, Lake District & Atacama Desert - 12 Days
Experience three distinct regions in Chile with this 12-day itinerary that combines culture and outdoor adventure. After a taste of Santiago and its nearby wine region, fly north to the Atacama desert known for geysers, moonscapes, and starry skies. You'll then fly south to the Chilean Lake District for volcanoes, waterfalls, and a road trip to Chiloé Island—a burgeoning foodie destination with coastal hiking trails.

Marble Caves & Carretera Austral - 5 Days
Chile is chock-full of distinct natural wonders. Case in point, the otherworldly marble caves of the unspoiled Aysén region, in Chilean Patagonia. On this five-day jaunt, you'll visit these geological formations, along with massive glaciers and marine life in Laguna San Rafael National Park. Round out the adventure with a night in Santiago for a dose of cosmopolitan cuisine and culture.
Recent trip reviews for Oxana
Chile Lake District Trip · Chile - Feb 27 - Mar 5, 2020
Guides and activities were outstanding! Hotel in Puerto Varas was fine, but not exceptional -- very much enjoyed the hotel in Pucon. We had to defer the trip for a year after a preceding trip to Antarctica was deferred -- Oxana was extremely helpful in working with us on those changes. We did have some confusion with internal Chile airline reservations -- caused by different requests within the travel group -- also some confusion with final payments (likely caused by the fact that we had to defer). Overall, it was a very positive experience.
Visiting the Lake District · Chile - Feb 27 - Mar 5, 2020
Overall the trip to the Lake District was enjoyable with several hickups. We wrote to you about the discrepancy on Day 2 between what was originally quoted about lunch being included and still have not received any answer or verification of that. The original quote on which we paid stated lunch was included and then we found out it was not. The stay at Casa Karfu in Punta Arenas was not enjoyable. The hotel is very noisy, ALL the floor boards squeak, the walls are thin, and you can hear... read more
atacama desert · Chile - Apr 19 - Apr 23, 2019
My two trips within Chile which were organised by Oxana were fantastic.The first was a full day outing from Santiago , where our fantastic guide Paolo led a very memorable and stunning day hike in the El Morado national monument and then we had a soak in the hot springs topped offwith a picnic watching the land changing colours in the sunset. Then I had 3nights in San Pedro de Atacama, an amazing place. Oxana organised my transfers from Calama , a great hotel and two full days of... read more

Clare,
I am really glad you had a great time!
Best wishes with your future travels!

Atacama Desert & Lake District - 8 Days · Chile - Mar 13 - Mar 23, 2019
Really fantastic experience booking my trip to Chile with KimKim. Oxana was very knowledgeable and helped me plan the perfect trip and every detail seemed to be taken care of. The transportation services were excellent and I was able to experience all the parts of Chile I had hoped to visit. I was even automatically checked in for domestic flights I had while in Chile, which was super convenient. The accommodations were also superb. My only quibble would be that some of the tours I was on... read more

Hello Beth,
Great to know that you enjoyed the trip!
We do always try to make sure that even as a solo traveller everyone can do the tours they want, as for the age group for those - hopefully, we will be able to sort it out but as you mentioned, sometimes it is not easy to accommodate each group according to the age.
Best wishes and happy future travels!

Chile Highlights · Chile - Mar 4 - Mar 19, 2019
Overall we had a great holiday. Chile is a diverse, amazing and civilised place. Everywhere we went people were friendly and we didn't feel threatened at all. Highlights were the Atacama Desert and the trips run by Rutas Andinas (especially Andreas); they were very laid back and informative. We also loved Torres Del Paine and had the bonus of being on all inclusive, which we didn't realise until we were on the transfer from Punta Arenas. We did a number of trips from the hotel - Grey Glacier,... read more

Dave, great pictures, thank you for sharing those with us!
Always nice to read the highlight of the trips, and so glad you had a wonderful time and managed to explore so many sites in Chile.
Also, really appreciate your comments about the wine tour, I will make sure to look into it and see what was the reason everything was so rushed!
Thank you!
Chile · Chile - Feb 14 - Feb 27, 2019
We had a great trip to the Santa Rita Wine Estate - thoroughly recommended for a two night stay - the Atacama Desert, Lake District and Patagonia (Punta Arenas and Torres del Paine).
The Atacama was just after their first heavy rainfall in years, which added extra beauty as the salts emerging from the ground gave the effect of a light sprinkling of snow. The mountains around were also topped with snow. The NOI Casa Atacama was good, apart from some oddities like the worst faucets of the... read more

Andrew,
Once again thank you for your nice words and the detailed feedback!
We will be happy to receive you in Chile again!
Best wishes,
Oxana
Honeymoon trip to the Chilean desert · Chile - Nov 28 - Dec 7, 2018
We went to Chile as a honeymooning couple and had an amzing time... Oxana was incredibly helpful and reactive as we changed the plan a few times to incorporate a lot of things we wanted to do. The hotels chosen were brilliant, the lovely Matildas in Santiago and fabulous Altiplanico in San Pedro were comfortable, well equipped and had great levels of service, something we would later appreciate when we stayed elsewhere. We started in Santiago and went on a brilliant day trip with Javiera who... read more

Simon,
Thank you for your positive feedback, I am glad you had a wonderful time and that you were able to do so many different things on your own too!
Once again congratulations on your wedding, and hope you have many great trips in the future!
Best wishes,
Oxana and Ecochile Travel team
Family holiday to Chile · Chile - Dec 16 - Dec 30, 2018
We had a great trip and everything Oxana recommended and organised for us was fantastic. I would highly recommend both Kimkim and Oxana.

Graham,
Thank you very much, I am glad you had a great trip!
Best wishes,
Oxana
Chilean adventure · Chile - Nov 9 - Dec 12, 2018
I cannot recall any disappointment during the five weeks I was in Chile.
The only comment I would make is this. Twice my transfer rides were thirty minutes late which caused me worry and, in one instance, an email to Oxana to confirm there was someone on the way. It turned out that the transfer company had scheduled the pickup at a different time from EcoChile but I wasn't informed of the discrepancy. It worked out in the end, but it caused some anxiety. There was another mix up at the... read more

Hello Randolph,
Thank you for your great review and all the insight, I am glad you had such a great trip, no matter that small inconvenience with your transfer from the Airport.
I bet, there are many more great trips to come!
All the best wishes!
Sincerely,
Oxana and Ecochile Travel Team
intro to Chile · Chile - Jul 28 - Aug 8, 2018
For the most part, Oxana did a very good job planning and organizing out trip to Chile. We had printed our itinerary and had access to the Axios app of our daily activities. The itinerary was well organized and structured with lots of helpful information(I.e., confirmation codes, flight #s, seats, check-in and departure times, hotel names, et. al. info). The bilingual tour guides were all knowledgeable, capable, well-prepared, punctual, and professional. We were especially impressed by two... read more

Hello Susan, Thank you for your review!
I am glad you enjoyed your time in Chile and thank you for mentioning all the details, especially about what could have gone better as it is the only way we can make sure it does not happen to other customers.
Due to our tourism ideology we fully support local communities and also local providers, so we do use local partners for different destinations and we choose them really carefully. It is very important for us to have them as our partners as they... read more