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Oxana Protchenko

My name is Oxana - I am a travel agent and Head of Sales and part of Ecochile Travel team. We love to travel, but more than that we enjoy bringing unique and unforgettable experiences to our clients! We believe that a travel experience always depends on the person you travel with rather than just the destination.

I am originally Russian, but I have lived in Cuba, Costa Rica and in the US before I finally came to know Chile - a land of infinite travel opportunities! Learning is my passion. I love photography and the idea of trying new or challenging things.

What places and activities do you specialize in?

"We operate all around Chile with possible extensions to nearby countries such as Argentina, Bolivia, and others.

From North to South of Chile we are focused in ecotourism and responsible tourism by taking care of the environment and in addition of local communities through a friendly dynamic between participants and hosts, focusing on a welcoming, unique and personalized experiences! "

How did you get involved in travel?

"When I initially got to Chile I was not planning to stay, but I fell in love with this beautiful country and it's people and when you come here you will understand why! Since then I have traveled all around Chile and decided that I would love to share my experiences and expertise with people. "

Featured trips & expertise

Lake Pehoe, Torres del Paine National Park
Chile Grand Tour - 15 Days

Outdoor adventurers rejoice because we've curated a 15-day itinerary that covers the unparalleled natural beauty of Chile. First, you'll head to the far north of the country and tour the otherworldly landscapes of the Atacama Desert. Then it's off to Patagonia and Torres del Paine National Park, home to the most awe-inspiring mountains and unspoiled nature in Chile. You'll then finish the journey far west in the Pacific, amid the mysterious stone idols of Rapa Nui, also known as Easter Island.

Los Cuernos, or “the Horns,” in Patagonia's Torres del Paine National Park
Patagonia's W Trek & Marble Caves - 15 Days

This 15-day itinerary packs a lot of punch for those keen on experiencing as much Chilean nature as possible. Start off with some urban culture before flying south to frolic with thousands of penguins. Next, you’ll spend several days trekking in one of the most beautiful national parks in the world. Finish in northern Patagonia's Aysén region for glaciers and marble cave formations you won't soon forget.

Polynesian moai statues at a beach on Easter Island
Atacama Desert & Easter Island - 13 Days

This 13-day trip combines two bucket-list items in Chile rarely visited by tourists. Kick off with a day in Santiago before you’re jetting off again—this time to the South Pacific. Halfway between Tahiti and Chile, Easter Island is graced with white sand beaches and 600+ mysterious statues carved from volcanic rock. The second half of the trip takes place in a high-altitude desert on the mainland for sand dunes, geysers, hot springs, and starry skies—perfect for sipping Chilean wine.

Hike a portion of the Osorno Volcano while staying in a German-style town
Central Chile, Lake District & Atacama Desert - 13 Days

Thin and uniquely long in shape, it can be hard to know where to start in a country like Chile. This 13-day itinerary explores three distinct regions known for urban culture and outdoor adventure. After a taste of Santiago and its nearby wine region, fly north to the driest desert in the world known for geysers, moonscapes, and starry skies. Then fly south to the Lake District for volcanoes, waterfalls, and a road trip to Chiloé Island—a booming food destination with coastal trails.

Unique topography in the Atacama Desert
Central Chile, Lake District & Atacama Desert - 12 Days

Experience three distinct regions in Chile with this 12-day itinerary that combines culture and outdoor adventure. After a taste of Santiago and its nearby wine region, fly north to the Atacama desert known for geysers, moonscapes, and starry skies. You'll then fly south to the Chilean Lake District for volcanoes, waterfalls, and a road trip to Chiloé Island—a burgeoning foodie destination with coastal hiking trails.

Chile's Lake Carrera in the Patagonia region
Marble Caves & Carretera Austral - 5 Days

Chile is chock-full of distinct natural wonders. Case in point, the otherworldly marble caves of the unspoiled Aysén region, in Chilean Patagonia. On this five-day jaunt, you'll visit these geological formations, along with massive glaciers and marine life in Laguna San Rafael National Park. Round out the adventure with a night in Santiago for a dose of cosmopolitan cuisine and culture.

Recent trip reviews for Oxana

Atacama desert, Chile - Apr 19 - Apr 23, 2019

Traveler: clare p. - Local specialist: Oxana Protchenko

My two trips within Chile which were organised by Oxana were fantastic.The first was a full day outing from Santiago , where our fantastic guide Paolo led a very memorable and stunning day hike in the El Morado national monument and then we had a soak in the hot springs topped offwith a picnic watching the land changing colours in the sunset. Then I had 3nights in San Pedro de Atacama, an amazing place. Oxana organised my transfers from Calama , a great hotel and two full days of... read more

My two trips within Chile which were organised by Oxana were fantastic.The first was a full day outing from Santiago , where our fantastic guide Paolo led a very memorable and stunning day hike in the El Morado national monument and then we had a soak in the hot springs topped offwith a picnic watching the land changing colours in the sunset. Then I had 3nights in San Pedro de Atacama, an amazing place. Oxana organised my transfers from Calama , a great hotel and two full days of experiencing that wondrous region. I found Kimkim to be very helpful, responsive and flexible when I had an issue I unexpectedly needed to resolve which required their understanding. I highly recommend Kimkim.

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Oxana Protchenko, local specialist, responded to this review:

Clare,
I am really glad you had a great time!
Best wishes with your future travels!

Beth

atacama desert & lake district - 8 days , Chile - Mar 13 - Mar 23, 2019

Traveler: Beth S. - Local specialist: Oxana Protchenko

Really fantastic experience booking my trip to Chile with KimKim. Oxana was very knowledgeable and helped me plan the perfect trip and every detail seemed to be taken care of. The transportation services were excellent and I was able to experience all the parts of Chile I had hoped to visit. I was even automatically checked in for domestic flights I had while in Chile, which was super convenient. The accommodations were also superb. My only quibble would be that some of the tours I was on... read more

Really fantastic experience booking my trip to Chile with KimKim. Oxana was very knowledgeable and helped me plan the perfect trip and every detail seemed to be taken care of. The transportation services were excellent and I was able to experience all the parts of Chile I had hoped to visit. I was even automatically checked in for domestic flights I had while in Chile, which was super convenient. The accommodations were also superb. My only quibble would be that some of the tours I was on were with people that were about twice my age (I’m 29 and the median age of a lot of my fellow tourists seemed to be about 60). I would have enjoyed being around those more my own age, but also realize that as a solo traveler, I am being accommodated by tour groups that are able to take me and it’s not necessarily within KimKim’s control as to what age group I end up touring with, and it didn’t negatively impact my experience- just something for others to bear in mind. And in some instances I was the only person signed up for a tour and the tours still went, which was really appreciated as I know some tours won’t go if they don’t get enough participants. Overall excellent experience and service and I will definitely consider traveling with KimKim again in the future!

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Oxana Protchenko, local specialist, responded to this review:

Hello Beth,
Great to know that you enjoyed the trip!
We do always try to make sure that even as a solo traveller everyone can do the tours they want, as for the age group for those - hopefully, we will be able to sort it out but as you mentioned, sometimes it is not easy to accommodate each group according to the age.

Best wishes and happy future travels!

Dave

Chile highlights, Chile - Mar 4 - Mar 19, 2019

Traveler: Dave E. - Local specialist: Oxana Protchenko

Overall we had a great holiday. Chile is a diverse, amazing and civilised place. Everywhere we went people were friendly and we didn't feel threatened at all. Highlights were the Atacama Desert and the trips run by Rutas Andinas (especially Andreas); they were very laid back and informative. We also loved Torres Del Paine and had the bonus of being on all inclusive, which we didn't realise until we were on the transfer from Punta Arenas. We did a number of trips from the hotel - Grey Glacier,... read more

Overall we had a great holiday. Chile is a diverse, amazing and civilised place. Everywhere we went people were friendly and we didn't feel threatened at all. Highlights were the Atacama Desert and the trips run by Rutas Andinas (especially Andreas); they were very laid back and informative. We also loved Torres Del Paine and had the bonus of being on all inclusive, which we didn't realise until we were on the transfer from Punta Arenas. We did a number of trips from the hotel - Grey Glacier, Base of the Tower, Patagon and Laguna Azul, and all of the guides were excellent. If we were to go again I would probably give the Lake District a miss - Puerto Varas is really nice but the Chiloe Island trip, although there is nothing wrong with it, is a long way (400 km round trip) for not that much return. Osorno Volcano trip was good.
We spent 5 nights (in 3 blocks in Santiago) and the Ismael Hotel is in a great position. Lots of positives about the hotel - staff, atmosphere, breakfast, comfortable bed and pillow but be aware there is not much sound proofing in the glazing, so if you are in a room that is low down and either on the noisy side (back of hotel is on a busy street) or in room 413 (next to apartment that has all night parties on a Saturday - till 0700), try to get moved higher. Walking tour of Santiago was good and the Valpariso/Wine Tour was great. Felipe is a good guy. We also went on a Colchagua Wine Tour, which was the only one where we felt we were pushed along by the guide (Vivi). The vineyards were excellent and we had plenty of wine and a good lunch but we kept being told 'we need to move on in 8 minutes; 5 minutes etc', which isn't great considering how expensive it is.
Oxana (supported by Marina) was excellent and planned the whole thing around our wishes. Also, when we had a couple of scheduling issues with transfers they were resolved immediately. One other thing to mention, throughout the tour, regardless of operator, all of the drivers were good and we both felt safe on all trips (bus drivers in Cambodia please note!!).
An excellent trip and I would use KimKim and EcoChile again.

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Oxana Protchenko, local specialist, responded to this review:

Dave, great pictures, thank you for sharing those with us!
Always nice to read the highlight of the trips, and so glad you had a wonderful time and managed to explore so many sites in Chile.
Also, really appreciate your comments about the wine tour, I will make sure to look into it and see what was the reason everything was so rushed!

Thank you!

Chile, Chile - Feb 14 - Feb 27, 2019

Traveler: Robert D. - Local specialist: Oxana Protchenko

We had a great trip to the Santa Rita Wine Estate - thoroughly recommended for a two night stay - the Atacama Desert, Lake District and Patagonia (Punta Arenas and Torres del Paine).
The Atacama was just after their first heavy rainfall in years, which added extra beauty as the salts emerging from the ground gave the effect of a light sprinkling of snow. The mountains around were also topped with snow. The NOI Casa Atacama was good, apart from some oddities like the worst faucets of the... read more

We had a great trip to the Santa Rita Wine Estate - thoroughly recommended for a two night stay - the Atacama Desert, Lake District and Patagonia (Punta Arenas and Torres del Paine).
The Atacama was just after their first heavy rainfall in years, which added extra beauty as the salts emerging from the ground gave the effect of a light sprinkling of snow. The mountains around were also topped with snow. The NOI Casa Atacama was good, apart from some oddities like the worst faucets of the trip but the best shower. Despite a small mosquito and fly problem in the room, the staff couldn't supply any fly spray, which we thought was unhelpful.
The Cumbres hotel in Puerto Varas was good, but I wouldn't recommend spending the extra cost of a room with full mountain view, as the clouds were down over the mountains most of the time! It's a great area for hiring a car and exploring yourself.
Punta Arenas and Torres del Paine were amazing, and fantastic weather most of the time too. I'd recommend booking at least the Full Paine tour well before you arrive, rather than at the last minute.
Avoid connections at Santiago airport with less than a couple of hours. A delayed arrival on one flight meant that we were stranded overnight in a cheap airport hotel, which lost us most of one day.
Oxana was very helpful in the plannning stage, with good suggestions and good choices of hotels, and in monitoring our progress through the trip, and gave us all the help we needed in rebooking flights after disprutions, and making changes to the programme.
I can't remember all the names of the guides and drivers, but they were excellent throughout, and everyone turned up preceisely when and where they were needed!

Would be very happy to come to Chile with Eco Chile again, or to use Kim Kim for other trips.

Andrew Dakin

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Oxana Protchenko, local specialist, responded to this review:

Andrew,
Once again thank you for your nice words and the detailed feedback!
We will be happy to receive you in Chile again!

Best wishes,
Oxana

Honeymoon trip to the chilean desert, Chile - Nov 28 - Dec 7, 2018

Traveler: Simon H. - Local specialist: Oxana Protchenko

We went to Chile as a honeymooning couple and had an amzing time... Oxana was incredibly helpful and reactive as we changed the plan a few times to incorporate a lot of things we wanted to do. The hotels chosen were brilliant, the lovely Matildas in Santiago and fabulous Altiplanico in San Pedro were comfortable, well equipped and had great levels of service, something we would later appreciate when we stayed elsewhere. We started in Santiago and went on a brilliant day trip with Javiera who... read more

We went to Chile as a honeymooning couple and had an amzing time... Oxana was incredibly helpful and reactive as we changed the plan a few times to incorporate a lot of things we wanted to do. The hotels chosen were brilliant, the lovely Matildas in Santiago and fabulous Altiplanico in San Pedro were comfortable, well equipped and had great levels of service, something we would later appreciate when we stayed elsewhere. We started in Santiago and went on a brilliant day trip with Javiera who showed us around the pretty and historic town of Valparaiso. Her wonderful knowledge of the history, the hotspots and where to find a good cup of coffee were what made it fun. We then went onto the Emiliana vineyard which was definitely the highlight of the day, learning how an organic vineyard works, the lack of pesticides and chemicals and the use of chikcens instead... The wine of course was very decent ! We chose to drive to Calama but were pleased with the pickup and accomodation once there. We had 3 fantastic day trips to the Tatio Geysers, Salt flats and the atacama salt lakes to see the flamingos. Our tour guide Michaelangelo, once again made the difference. Knowledgeable, smart and with a great sense of humour helped us understand where we were and the significance. He was always on the lookout to show us soemthing different, from the wild Chinchillas to Vicuna's and the Condors circling the carcass of an Alpaca. Many thanks to Oxana and the team for helping us map this out and the recommendations.

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Oxana Protchenko, local specialist, responded to this review:

Simon,
Thank you for your positive feedback, I am glad you had a wonderful time and that you were able to do so many different things on your own too!
Once again congratulations on your wedding, and hope you have many great trips in the future!

Best wishes,
Oxana and Ecochile Travel team

Family holiday to chile, Chile - Dec 16 - Dec 30, 2018

Traveler: Graham P. - Local specialist: Oxana Protchenko

We had a great trip and everything Oxana recommended and organised for us was fantastic. I would highly recommend both Kimkim and Oxana.

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Oxana Protchenko, local specialist, responded to this review:

Graham,
Thank you very much, I am glad you had a great trip!

Best wishes,
Oxana

Chilean adventure, Chile - Nov 9 - Dec 12, 2018

Traveler: Randolph B. - Local specialist: Oxana Protchenko

I cannot recall any disappointment during the five weeks I was in Chile.
The only comment I would make is this. Twice my transfer rides were thirty minutes late which caused me worry and, in one instance, an email to Oxana to confirm there was someone on the way. It turned out that the transfer company had scheduled the pickup at a different time from EcoChile but I wasn't informed of the discrepancy. It worked out in the end, but it caused some anxiety. There was another mix up at the... read more

I cannot recall any disappointment during the five weeks I was in Chile.
The only comment I would make is this. Twice my transfer rides were thirty minutes late which caused me worry and, in one instance, an email to Oxana to confirm there was someone on the way. It turned out that the transfer company had scheduled the pickup at a different time from EcoChile but I wasn't informed of the discrepancy. It worked out in the end, but it caused some anxiety. There was another mix up at the airport on my arrival but the owners of EcoChile, much to their credit, made amends and the remainder of my tour of Chile was sensational.
I would absolutely recommend EcoChile to any visitor looking for someone local to organize their vacation. I'm impressed. Considering the number of flights, hotels, venue changes I experienced, things went very well.

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Oxana Protchenko, local specialist, responded to this review:

Hello Randolph,
Thank you for your great review and all the insight, I am glad you had such a great trip, no matter that small inconvenience with your transfer from the Airport.
I bet, there are many more great trips to come!

All the best wishes!

Sincerely,
Oxana and Ecochile Travel Team

Intro to chile, Chile - Jul 28 - Aug 8, 2018

Traveler: Susan G. - Local specialist: Oxana Protchenko

For the most part, Oxana did a very good job planning and organizing out trip to Chile. We had printed our itinerary and had access to the Axios app of our daily activities. The itinerary was well organized and structured with lots of helpful information(I.e., confirmation codes, flight #s, seats, check-in and departure times, hotel names, et. al. info). The bilingual tour guides were all knowledgeable, capable, well-prepared, punctual, and professional. We were especially impressed by two... read more

For the most part, Oxana did a very good job planning and organizing out trip to Chile. We had printed our itinerary and had access to the Axios app of our daily activities. The itinerary was well organized and structured with lots of helpful information(I.e., confirmation codes, flight #s, seats, check-in and departure times, hotel names, et. al. info). The bilingual tour guides were all knowledgeable, capable, well-prepared, punctual, and professional. We were especially impressed by two tour guides: Maria Teresa Vargas Casanova on Easter Island(Rapa Nui) and Felipe Maureira, our driver, tour guide and sommelier for Colchagua and Maipo Valley tours to the wineries. They were exceptional. We would highly recommend them and now consider them lifelong friends.
The connections went smoothly and our pickups/drivers at the airports were always there waiting for us with our names on signs. First, the accommodations on Easter Island could have been better since the room looked old and needed an update. It looked better from the outside. The service, and breakfast were good, as well as location to the airport,
However, in retrospect, we would have liked to see what other places were available in that category or even a higher category hotel. We would not recommend this hotel If there is a better choice available.
Each time we based out of Santiago at the Ismael Hotel and it was great. It was a nice boutique hotel with great service and breakfast and was centrally located in a fashionable area close to Lastarria, the art museums, the seafood market, and other places of interest. It was a great choice. Our only criticism was during our time in the Atacama. Oxana, even though we did have your telephone #, there were times when the communication could have been conveyed more clearly. For example, though you organized the itinerary, it would have been better to know that local tour operators(i.e.
Rutas Andinas) were handling the tours and schedules. The itinerary you gave us was suddenly in question as the driver who picked us up at El Loa Airport in Calama handed us a different itinerary. The order of activities and the days were changed. The first activity was supposed to be at 5:30am and not at 8:00am as now scheduled. We didn’t want to miss an activity so we prepared for the earlier time. This could have been more clearly communicated to us and the night person at reception was not sure himself. Also, while we had a very nice, modern room, there was no telephone in the room of this new wing of the Hotel(Don Jose). One activity had us going to the salt flats(Salares) with a stop off at a village famous for its church bell tower and the market in the plaza. Unfortunately, we were there so early, the market was closed,! Somebody should have clarified this since it was part of the tour. A big highlight of the Atacama, which we greatly anticipated, was the astronomical observation. Since we had cloudy weather all week, the day was not promising, but it wasn’t until ten minutes before that it actually came off. It was spectacular and we highly recommend this activity with Jorge Corante F. The Atacama part of the trip was where we felt that communication was not clear and we needed more help from you, Oxana. This is the only reason we feel you didn’t get the 5th star rating. However, you did respond quite well after this and notified us of what the last three days of our itinerary were and we considered those updated. We really appreciated that since I had requested help initially with checking in for our flights. You did that with confirmed Check-in info, but we found it was more helpful and direct to just go to the Latam app which we had from our trip last year to Ecuador to get our Tarjetas de Embarque(Boarding Passes). These were superior to what was sent us. For future travelers with Latam, download the app and put in the confirmation codes. A couple of other considerations we would have wanted.
We wanted to go to Pablo Neruda’s house near Valparaiso, but we were given The choice to go there or to do the walking tour as scheduled. We opted for the latter. Luckily, it was closed on Monday so that made it easier. Our good tour guide, Javiera, recommended his house in Santiago. Finally, given our time constraint, we probably needed another day of “down time” in Santiago to more fully appreciate Lastarria, the art and cultural museums, the seafood market, and other places of interest. Santiago has really good food. Dine at Aqui Esta Coco. We started our walking tour in Santiago with our good tour guide, Max, and ended in Santiago walking in Lastarria by ourselves. All in all, we appreciate the itinerary organized for us by Oxana and want to compliment her for her efforts. Gracias por todo(Thanks for everything).

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Oxana Protchenko, local specialist, responded to this review:

Hello Susan, Thank you for your review!
I am glad you enjoyed your time in Chile and thank you for mentioning all the details, especially about what could have gone better as it is the only way we can make sure it does not happen to other customers.
Due to our tourism ideology we fully support local communities and also local providers, so we do use local partners for different destinations and we choose them really carefully. It is very important for us to have them as our partners as they... read more

Hello Susan, Thank you for your review!
I am glad you enjoyed your time in Chile and thank you for mentioning all the details, especially about what could have gone better as it is the only way we can make sure it does not happen to other customers.
Due to our tourism ideology we fully support local communities and also local providers, so we do use local partners for different destinations and we choose them really carefully. It is very important for us to have them as our partners as they are actually on sight all the time and in case of any emergency they are right there to help out!

Once again thank you for all your feedback!