1940 messages
active 14 hours ago

Oxana Protchenko

My name is Oxana - I am a travel agent and Head of Sales and part of Ecochile Travel team. We love to travel, but more than that we enjoy bringing unique and unforgettable experiences to our clients! We believe that a travel experience always depends on the person you travel with rather than just the destination.

I am originally Russian, but I have lived in Cuba, Costa Rica and in the US before I finally came to know Chile - a land of infinite travel opportunities! Learning is my passion. I love photography and the idea of trying new or challenging things.

What places and activities do you specialize in?

"We operate all around Chile with possible extensions to nearby countries such as Argentina, Bolivia and others.

From North to South of Chile we are focused in ecotourism and responsible tourism by taking care of the environment and in addition of local communities through a friendly dynamic between participants and hosts, focusing on a welcoming, unique and personalized experiences! "

How did you get involved in travel?

"When I initially got to Chile I was not planning to stay, but I fell in love with this beautiful country and it's people and when you come here you will understand why! Since then I have traveled all around Chile and decided that I would love to share my experiences and expertise with people. "

Featured trips & expertise

The Patagonian Fjords
Experience Chile's Patagonian Fjords and Lake District - 12 Days

This two-part trip will take you to Chile's Lake District and on a maritime expedition of the Patagonian fjords. Along the way, there'll be rafting on wild rivers and an abundance of wildlife to encounter — including sea elephants and penguins, humpback whales and albatrosses, cormorants and skuas. Over 12 days, get up-close to ancient glaciers and snowy mountains, visit pretty towns and islands, and see the best of Chile.  

Torres del Paine
Honeymoon in Santiago & Torres del Paine - 10 Days

Enjoy your first romantic retreat as a newly married couple on this unforgettable trip to Chile. This 10-day itinerary combines city life, nature hikes, and wine tasting — the perfect mix for a fantastic and unique honeymoon. Lose yourselves in the cosmopolitan city of Santiago, explore the stunning landscape of southern Patagonia, and hike in the amazing Torres del Paine National Park. Along the way, you'll drink wine at a charming vineyard and go horseback riding in the Rosario Valley.

Atacama Desert & Lake District - 8 Days

Explore the geysers, volcanoes, valleys and salt flats of San Pedro de Atacama. Discover the unique lake district including the Osorno Volcano, the tiny town of Frutillar and the mythical Chiloe Island.

Santiago & Atacama Desert - 9 Days

Immerse yourself in the colorful tiny town of San Pedro de Atacama and discover geysers, volcanoes, valleys, and salt flats amidst the arid Chilean desert. Lose yourself in the cosmopolitan city of Santiago, walk through its many squares, and marvel at the diverse architecture that makes this city a unique metropolis in Latin America all while being wowed by the grandeur of the Andes.

The Atacama desert lies in the high arid desert plateau in Chile
Explore the Atacama Desert - 4 Days

Explore the Atacama desert in the Antofagasta region of Chile, starting at San Pedro de Atacama, a laid-back oasis town on the edge of the driest desert on the earth. Revel in the stark beauty of the desert landscape and marvel at the dramatic scenery while enjoying the cozy hospitality and art in town.

Sunset over Lake Pehoe in Southern Patagonia.
Top 10 Regions in Chile: Where to Go & What to See

A magnet for nature lovers, Chile has a little of everything, from ice-capped volcanoes to lush rain forests. The diversity of its landscapes and vast size offer limitless adventures: trekking past glaciers and soaring Patagonian peaks, watching sunsets over otherworldly desert valleys, and basking in mountain hot springs or on a white-sand beach after long days of exploring. The following is a list of the country’s top 10 regions to visit when traveling one of the world’s longest countries. 

Recent trip reviews for Oxana

Intro to chile, Chile - Jul 28 - Aug 8, 2018

Traveler: Susan G. - Local specialist: Oxana Protchenko

For the most part, Oxana did a very good job planning and organizing out trip to Chile. We had printed our itinerary and had access to the Axios app of our daily activities. The itinerary was well organized and structured with lots of helpful information(I.e., confirmation codes, flight #s, seats, check-in and departure times, hotel names, et. al. info). The bilingual tour guides were all knowledgeable, capable, well-prepared, punctual, and professional. We were especially impressed by two... read more

For the most part, Oxana did a very good job planning and organizing out trip to Chile. We had printed our itinerary and had access to the Axios app of our daily activities. The itinerary was well organized and structured with lots of helpful information(I.e., confirmation codes, flight #s, seats, check-in and departure times, hotel names, et. al. info). The bilingual tour guides were all knowledgeable, capable, well-prepared, punctual, and professional. We were especially impressed by two tour guides: Maria Teresa Vargas Casanova on Easter Island(Rapa Nui) and Felipe Maureira, our driver, tour guide and sommelier for Colchagua and Maipo Valley tours to the wineries. They were exceptional. We would highly recommend them and now consider them lifelong friends.
The connections went smoothly and our pickups/drivers at the airports were always there waiting for us with our names on signs. First, the accommodations on Easter Island could have been better since the room looked old and needed an update. It looked better from the outside. The service, and breakfast were good, as well as location to the airport,
However, in retrospect, we would have liked to see what other places were available in that category or even a higher category hotel. We would not recommend this hotel If there is a better choice available.
Each time we based out of Santiago at the Ismael Hotel and it was great. It was a nice boutique hotel with great service and breakfast and was centrally located in a fashionable area close to Lastarria, the art museums, the seafood market, and other places of interest. It was a great choice. Our only criticism was during our time in the Atacama. Oxana, even though we did have your telephone #, there were times when the communication could have been conveyed more clearly. For example, though you organized the itinerary, it would have been better to know that local tour operators(i.e.
Rutas Andinas) were handling the tours and schedules. The itinerary you gave us was suddenly in question as the driver who picked us up at El Loa Airport in Calama handed us a different itinerary. The order of activities and the days were changed. The first activity was supposed to be at 5:30am and not at 8:00am as now scheduled. We didn’t want to miss an activity so we prepared for the earlier time. This could have been more clearly communicated to us and the night person at reception was not sure himself. Also, while we had a very nice, modern room, there was no telephone in the room of this new wing of the Hotel(Don Jose). One activity had us going to the salt flats(Salares) with a stop off at a village famous for its church bell tower and the market in the plaza. Unfortunately, we were there so early, the market was closed,! Somebody should have clarified this since it was part of the tour. A big highlight of the Atacama, which we greatly anticipated, was the astronomical observation. Since we had cloudy weather all week, the day was not promising, but it wasn’t until ten minutes before that it actually came off. It was spectacular and we highly recommend this activity with Jorge Corante F. The Atacama part of the trip was where we felt that communication was not clear and we needed more help from you, Oxana. This is the only reason we feel you didn’t get the 5th star rating. However, you did respond quite well after this and notified us of what the last three days of our itinerary were and we considered those updated. We really appreciated that since I had requested help initially with checking in for our flights. You did that with confirmed Check-in info, but we found it was more helpful and direct to just go to the Latam app which we had from our trip last year to Ecuador to get our Tarjetas de Embarque(Boarding Passes). These were superior to what was sent us. For future travelers with Latam, download the app and put in the confirmation codes. A couple of other considerations we would have wanted.
We wanted to go to Pablo Neruda’s house near Valparaiso, but we were given The choice to go there or to do the walking tour as scheduled. We opted for the latter. Luckily, it was closed on Monday so that made it easier. Our good tour guide, Javiera, recommended his house in Santiago. Finally, given our time constraint, we probably needed another day of “down time” in Santiago to more fully appreciate Lastarria, the art and cultural museums, the seafood market, and other places of interest. Santiago has really good food. Dine at Aqui Esta Coco. We started our walking tour in Santiago with our good tour guide, Max, and ended in Santiago walking in Lastarria by ourselves. All in all, we appreciate the itinerary organized for us by Oxana and want to compliment her for her efforts. Gracias por todo(Thanks for everything).

Oxana Protchenko, local specialist, responded to this review:

Hello Susan, Thank you for your review!
I am glad you enjoyed your time in Chile and thank you for mentioning all the details, especially about what could have gone better as it is the only way we can make sure it does not happen to other customers.
Due to our tourism ideology we fully support local communities and also local providers, so we do use local partners for different destinations and we choose them really carefully. It is very important for us to have them as our partners as they... read more

Hello Susan, Thank you for your review!
I am glad you enjoyed your time in Chile and thank you for mentioning all the details, especially about what could have gone better as it is the only way we can make sure it does not happen to other customers.
Due to our tourism ideology we fully support local communities and also local providers, so we do use local partners for different destinations and we choose them really carefully. It is very important for us to have them as our partners as they are actually on sight all the time and in case of any emergency they are right there to help out!

Once again thank you for all your feedback!