Patagonia Travel Agents

Kimkim has selected the best Patagonia travel agents so you'll have a worry-free trip.
With kimkim you will connect directly to a local specialist in Patagonia who will personalize your trip to your specific tastes. Once we have a sense of who you are and what you're looking for, you'll be matched with the right local travel agent for you. Not everyone wants to get completely off the grid—but even if you want to hit the most popular sites and cities, kimkim ensures a customized experience, including lodging, guides, and transportation.
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Erin Wiley

(41 reviews)
Patagonia Travel Agent based in Puerto Natales, Chile
Erin specializes in: Adventure Travel, Patagonia, Torres del Paine National Park, Los Glaciares National Park, Tierra del Fuego, Trekking, Kayaking, Mountain Biking, Custom Itineraries
Recent traveler reviews for Erin:
"Erin was wonderful to work with for this trip!" - by Jeffrey, Mar 19, 2020 · see review
"Thank you to Erin and Julia for planning a spectacular trip." - by Natsumi, Feb 20, 2020 · see review
"But that's exactly what Erin was able to create." - by timothy, Feb 14, 2020 · see review

Virginia Crivelli

(7 reviews)
Patagonia Travel Agent based in Córdoba-Argentina
Recent traveler reviews for Virginia:
"We were thankful for Virginia's responsiveness and recommendations." - by Christina, Mar 1, 2020 · see review
"I had Virginia as my agent and I was very happy with her." - by Ivette, Feb 28, 2020 · see review
"It was also an affordable solution for the quality of service we received Virginia Crivelli was our trip organizer." - by Melody, Dec 14, 2019 · see review

Emilce Alonso

(2 reviews)
Patagonia Travel Agent based in Córdoba
Emilce specializes in: Tailor-made & special interest journeys, flexibility and innovation
I´m from Cordoba, Argentina. I had the opportunity to travel a lot through it and beyond. I really enjoy getting to know new places, like typical food, music and meeting people. I love the southern region where I experienced the magnificence of the Perito Moreno Glacier and the natural beauty... read more

Laura McAfoos

(1 review)
Patagonia Travel Agent based in Puerto Natales
Laura specializes in: Hiking, Cycling, Kayaking, Horseback Riding,
I am originally from the USA, but have been living in Puerto Natales, Chile for the last 12 years. I have been helping people visit Torres del Paine since 2008 and love the park as though it is my home. During my time in Chile, I have traveled around getting to know other parts of the country... read more

Trip Reviews for Patagonia

The latest reviews by travelers who booked their trip on kimkim
4.6
(21 reviews)
John

Fantastic Patagonia Vacation for Four Friends · Patagonia - Feb 23 - Mar 4, 2020

Traveler: John J. - Local specialist: Mery Morelli

Overall, we had a great trip and with minor exceptions all the logistics and tours went very smoothly. Some notes regarding our specific experiences in each destination:

1. Bariloche
- Gabriella, our guide for the first two days (Kawen Adventures) was exceptional. She was extremely knowledgeable and provided a wealth of information regarding the geology, flora and fauna, etc. She was very attentive and accommodating to our individual needs and interests.
- Both drivers (Tricky sp?,... read more

Overall, we had a great trip and with minor exceptions all the logistics and tours went very smoothly. Some notes regarding our specific experiences in each destination:

1. Bariloche
- Gabriella, our guide for the first two days (Kawen Adventures) was exceptional. She was extremely knowledgeable and provided a wealth of information regarding the geology, flora and fauna, etc. She was very attentive and accommodating to our individual needs and interests.
- Both drivers (Tricky sp?, and Freddy) were very good. Freddy in particular was very attentive and functioned almost as a 2nd tour guide rather than just a driver. He shared Mate with us, helped with lunch, and assisted us in navigating some rough terrain when we hiked to a waterfall near Lake Traful.
- Kawen Adventures was very responsive with including Rupert in our tours when his plans for fly fishing on 24 and 25 February did not work out.
- The gluten free lunch we requested through Mery was not provided for Patricia on the first day. Gabriela made the effort to ensure a gluten free lunch on Day 2, but the lunch providers need to improve their ability to respond to dietary restrictions in a creative way.
- The Design Suites hotel was comfortable and the restaurant at the hotel was very good. However, the rooms did not have good sound insulation, and the showers did not drain properly. The front desk staff were a bit surly and not very customer friendly.
- We thoroughly enjoyed all of the tours and activities in the Bariloche area, including strolling around town.
- The white water rafting was well organized and a fun day. Lack of changing or bathroom facilities at the shore where we began the trip was a challenge. The lunch provided was very nice.

2. El Calafate:
- The Esplendor Calafate Hotel was comfortable and had a good breakfast. The front desk staff was very helpful. We had to arrange our own laundry service in town as the hotel's clothes dryer was broken. I don't understand why the hotel could not have taken our laundry to a private facility, but this was a minor inconvenience. There was a problem with elevator floor not stopping at the same level as the corridor floor, which resulted in Carol tripping and falling. The hotel did take the elevator out of service, and fortunately Carol was not injured.
- The Perito Moreno Glacier tour was spectacular, and our guide Natalya was exceptional. She was fun, knowledgeable and responsive to our interests and requests. The itinerary incorrectly identified the meal to be provided as "breakfast". In fact, we ordered our box lunches to take with us from the hotel's kitchen.
- The bus trip from El Calafate to Puerto Natales was OK, but not the most comfortable bus we have experienced. The bus departed about 45 minutes late. The immigration and customs process to enter Chile was time consuming, and we waited in line outdoors in a very fierce wind.

3. Puerto Natales:
- The Weskar Lodge Hotel was cozy and comfortable, although the rooms are a bit small (challenging when you are traveling with luggage). The Ennos Restaurant in the Weskar Lodge is very good, as were the breakfasts. Nicole at the front desk was exceptionally helpful, and even adjusted the breakfast serving time to accommodate our schedule. They also were very helpful with arranging taxis, and coordinating the pick-up times with Patagonia Planet.
- We clearly did not receive the same level of personal service from Patagonia Planet that we enjoyed with Kawen Adventures and Huellas del sur. When we went to the pre-tour briefing on 29 February, Macerana of Patagonia Planet told us we would be in a group of seven (7) rather than with a private guide as per our itinerary. She also seemed to exaggerate the difficulty of the trek. We worked with Ines of Say Hueque while at the briefing and Patagonia Planet honored the commitment for a private tour.
- The vehicle that Patagonia Planet sent to pick us up at the airport appeared to be a personal vehicle and was too small for all our luggage (so we had to hold some bags on our laps).
- They did not provide the gluten free lunch that we had requested for Pat.
- They required that we travel to their office for the briefing rather than meet us at our hotel.
- It appeared that the first time they really paid attention to the requirements that you had arranged for us was when we showed up for the briefing on Saturday evening.
- The the trek in Torres del Paine National Park with Rosanna (our guide) went very well. Rosanna made adjustments to the pace, and Carol decided to stay at the "refugio" (where the cafe and bathrooms are) while Rupert, Pat and I continued. We did not make it all the way up the the lookout over the lagoon, but we made it onto the moraine. We were tired and it was getting late, so we decided to return. On the way back, Rosanna took us to a 2nd lookout behind the ranger station where we ate our lunch. We got back to the vehicle at about 6 p.m. We had a very good day. A little rain at the end, but otherwise the weather was very good (and not windy), although when we arrived at the lookout the clouds and fog was coming in and partially obscuring the 3 towers.
- Overall, Patagonia Planet seems more focused on the physical logistics of moving bodies to the Park, and not really focused on providing personal service and an experience matched to the needs of the client. That said, Rosanna was very attentive and accommodating to our needs and we had a great day.
- The tour of the Balmaceda & Serrano Glaciers was enjoyable, although a bit crowded due to the size of the group on the boat and on the trail. We very much enjoyed seeing the sea lions, and the interesting flora along the trail to the Serrano Glacier. The itinerary indicated that we needed to get a taxi to town to the 21 de Mayo office, but the Weskar front desk was able to call and confirm that they would pick us up at the hotel on the way to the dock.

4. Santiago de Chile:
- Luis, our driver, was great. It was nice that he did all the transfers for our stay.
- The Cumbres Lastarria Hotel was very luxurious and comfortable, and the staff very helpful. We had a great dinner at BocaNariz just a short walk from the hotel.

5. Regarding the entire vacation, we are very pleased with everything. The only significant issues have been that the tour providers did not provide the requested gluten free meals for Pat (although Kawen Adventures made an effort to provide a gluten free meal for Pat on the 2nd day), and the disconnect with Patagonia Planet regarding the private guided tour to Torres del Paine.

Mery Morelli profile photo
Mery Morelli, local specialist, responded to this review:

Hi John,

Thanks for taking the time to write us your feedback!
As I said before, it is good to know that you had a wonderful time in Argentina & Chile!
I will take care of the comments regarding the services in Chile to avoid any further inconvenience with other travelers; I will send the feedback to Patagonia Planet, and suppliers in Argentina too; and I´m sorry about the gluten-free meal.

It was very good to work for you and the group, planning your holidays.

I hope you keep choosing Say Hueque for further trips!
Best Regards,
Mery

Perfectly Planned Trip! · Patagonia - Feb 9 - Feb 16, 2020

Traveler: Natsumi N. - Local specialist: Erin Wiley

Thank you to Erin and Julia for planning a spectacular trip. The process was so smooth and problem free that we never had to reach out to the kimkim team once for help. Every time we went to our new destination, the drivers were always ready to pick us up, the hotels knew we were coming and the guides were ready to pick us up at the designated time without fail.

I'm so glad I stumbled upon kimkim via a random google search after our trip with another vendor fell through (they had a strict... read more

Thank you to Erin and Julia for planning a spectacular trip. The process was so smooth and problem free that we never had to reach out to the kimkim team once for help. Every time we went to our new destination, the drivers were always ready to pick us up, the hotels knew we were coming and the guides were ready to pick us up at the designated time without fail.

I'm so glad I stumbled upon kimkim via a random google search after our trip with another vendor fell through (they had a strict travel period). We could only do a specific date range and I loved that Erin was able to customize a trip just for us based on those dates with the requests I made. It couldn't be more personal which made this whole planning experience stress free. I would highly recommend using their service!

What an Adventure! Erin and Julia were amazin... · Patagonia - Feb 1 - Feb 8, 2020

Traveler: Suzanne L. - Local specialist: Erin Wiley

What an adventure! Erin and Julia were amazing working through all of the details to plan out a perfect trip for us to Patagonia. Everything from choosing our hotels to booking our daily adventures, it all went flawlessly. Timing couldn't have been more perfect each day. Erin figured out our needs early on in the planning, and was right on target with everything that we did. We did get extremely lucky with the weather the week we were there - No rain, winds or extremely cold weather made... read more

What an adventure! Erin and Julia were amazing working through all of the details to plan out a perfect trip for us to Patagonia. Everything from choosing our hotels to booking our daily adventures, it all went flawlessly. Timing couldn't have been more perfect each day. Erin figured out our needs early on in the planning, and was right on target with everything that we did. We did get extremely lucky with the weather the week we were there - No rain, winds or extremely cold weather made each day picture perfect. The hotels were quaint and clean and in nice locations, although now that we've seen other places we could've stayed, we probably would have wanted to upgrade a notch.
Felipe, our guide in Santiago and Cajon de Maipo started our trip off in a great way. We couldn't have imagined how much we would enjoy our time with him. His knowledge of Chilean history and culture was outstanding and his easy going demeanor was perfect on our road trip to Cajon de Maipo for hiking and and beautiful landscapes.
We flew to Punta Arenas and the 2-hour transfer to Puerto Natales was easy, although flying directly to Puerto Natales would have been great. We loved going to Estancia La Peninsula and our guide Nico from the estancia was excellent! Horseback riding, jeep tours, sheep shearing - one thing was better than the next. Highly recommend! Transferring to Torres del Paines was easy and Tomas, our guide, was THE BEST! He helped us with taking amazing pictures and showed us beautiful spots around the national park trying his best to stay away from the crowds. Gorgeous national park! Stayed overnight at Hotel Lago Grey - loved staying in the park for the night!
Our drive from Torres del Paines to El Calafate was long, but well timed, crossing the border into Argentina. Our driver, Daniel, was on top of everything including getting us ahead of a huge bus load of people also crossing at the same time. He saved us at least an hour of long lines in Chile and Argentina!
We loved El Calafate and Perito Moreno! The group tour to the glacier was fine. We had enough time to do everything we wanted to do and got amazing pictures and videos of the glacier and calving. Beautiful place!
Ended our adventure in Buenos Aires, where we planned our own time there since KimKim couldn't help us there.
Amazing, once in a lifetime adventure. Erin did an awesome job!

Recommend Vi 100%! · Patagonia - Jan 17 - Jan 26, 2020

Traveler: Amy C. - Local specialist: Virginia Crivelli

Vi did an absolutely fantastic job preparing our itinerary for Patagonia in January 2020. She was accommodating to our preferences (everything from date preferences to hotels to activities), and she served as a resource for additional activities and sights to experience during our time there. When we ran into issues with planned excursions, she went out of her way to find alternative solutions for us. I couldn't have imagined a better way to have spent 9 days in Patagonia. Thank you, Vi, for the trip of a lifetime.

Virginia Crivelli profile photo
Virginia Crivelli, local specialist, responded to this review:

Amy, I only have words of gratitude to you and Jiyoung. Knowing you had an amazing experience here in South America fulfils my heart and is the reason why I work in tourism, I just want to make happy people travelling around the world helping them in every possible way :)

I wish you both all the happiness in the world and many more adventures to come!

Vi

Easy and Convenient Planning · Patagonia - Dec 28 - Jan 1, 2020

Traveler: Brittany P. - Local specialist: Erin Wiley

Planning and booking our trip on kimkim was so easy and convenient. Visiting Patagonia can be complicated and you should ideally book everything months in advance since the campsites and refugios fill up. Since we didn't book far in advance, kimkim was super helpful in securing everything we needed. We did the 5-day W Hike and came home with lifelong memories. Having a guide show us the ins and outs of the park was great and super helpful when buses didn't show up when they were supposed to... read more

Planning and booking our trip on kimkim was so easy and convenient. Visiting Patagonia can be complicated and you should ideally book everything months in advance since the campsites and refugios fill up. Since we didn't book far in advance, kimkim was super helpful in securing everything we needed. We did the 5-day W Hike and came home with lifelong memories. Having a guide show us the ins and outs of the park was great and super helpful when buses didn't show up when they were supposed to or ferries decided to leave early! We didn't have to worry about planning out our days or cooking our own meals, that was all done for us. Highly recommend. We can't wait to book our next trip!

Erin Wiley profile photo
Erin Wiley, local specialist, responded to this review:

Hi Brittany,

All very great points and thanks for leaving a review/feedback! I'm so glad that you enjoyed your time in Torres del Paine and I very much agree that a guide can help relieve any stress in delays or hiccups on a self-guided trip. Thanks for trusting us and wishing the two of you all the best.

Sincerely,
Erin