Patagonia Travel Agents

Dear Camila

Peggy and I want to express our sincere gratitude for your hard work and professionalism on our travel arrangements. You went above and beyond to ensure our trip was smooth and stress-free. 
Your attention to detail and professionalism was evident throughout every step of the process. I’ve traveled for over 40 years for work and pleasure (about 4 million miles) and about 20 years ago I stopped using travel agents because they didn’t seem to get the details right, nor value of bookings they were offering. They didn’t seem to care about anything but finalizing the paperwork and moving on to the next booking.

Then a family member used Kimkim and I decided to contact the company. From day one you listened, asked good questions, and helped immensely with changes to the itinerary. We particularly enjoyed the Vamoos app and the fact that every local agent you coordinated with was prompt, friendly, and very caring. This allowed us to relax and fully immerse ourselves in the experience. 
I would like the contact name of a supervisor or office owner where you work so we can tell them how elated we are with you and the team of professionals that your company has assembled with what seems to be the sole purpose of making our traveling life superb. We have honestly never experienced anything like it and will tell others to reach out to Kimkim when they want an exceptional travel experience.
Best regards,
Joe Veltri
Ps. You may think we’ve overused the word “professional” but we cannot think of a better word to describe the dedication and commitment to excellence that characterizes your work.

We had a great experience working with Lorena and her team. Our trip was amazing. Patagonia was stunning and to have a perfect, flawless itinerary was the cherry on top. Everything was planned out for us and there was always help available for questions or concerns. Any issues were solved almost immediately. We especially loved our private guide through Torres del Paine José. He made the trip that much more special. An unforgettable time.

Carolina was incredible, truly. She made our honeymoon so special, and with all the transfers we had to account for with our travels through Argentina and a hula, it was honestly stress free and seemless thanks for her effort. We’ve used kimkim for several trips now but the most stand out feature about Carolina and her team was how accessible and PATIENT she was. I never felt like I was bothering her if I was indecisive. She guided us kindly and the teamwork mentality ensured our honeymoon was a trip of a LIFETIME. Thanks so much Caro!!

Activity Review

Torres del Paine all inclusive - Activities menu provided by the hotel

Torres del Paine

Quality of Experience

Guides, Drivers and Staff

Transport

We had a wonderful 12 day trip to Buenos Aires & Patagonia this January, and Matias helped us plan an active trip with wonderful hotels and tours. Buenos Aires is a vibrant city, and we enjoyed our tours on bike and by car. As our bike guide, Jackson modified our route to show us a few highlights we really wanted to see, including the El Ataneo Grand Splendid bookstore. He was very knowledgable and energetic. Sonia was our tour guide for the Southern portion of Buenos Aires & she was fabulous - our favorite spots were La Boca and Recoleta cemetary. In El Calafate, the Blue Safari tour of the Perdido Glacier was spectacular - both of our guides were incrediely knowledgeable and added significantly to the overall experience. Torres de Paines was also amazing - we had fabulous weather while there and each of our excursions took us to a different part of the park. It was magical. Our hotels were fabulous - all boutique hotels with character - we took advantage of the pools in several as well as spa services. The food was also top notch. Logistics were flawless, including 2 domestic transfers and a car to get us from El Calafate to Puerto Natales in Chile. All in all a beautiful trip with many amazing memories.

Hotel Reviews

CasaSur Palermo Hotel

Buenos Aires

The neighborhood has a lot of things going on - we found good restaurants for dinner every night. The breakfast is really good - excellent pastries! Rooms are spacious, with a little balcony to sit out on. The pool was also a great way to spend a few hours after a long day of roaming the city.

Authenticity & Character

Balcony off the room, well designed layout

Location

Close to many restaurants

Staff

Very friendly - helped us with dinner options several nights.

Cleanliness & Comfort

NOI Indigo Patagonia

Puerto Natales

This hotel has a cool design & is right on the water in Puerto Natales. Our room was right on the street, so street noise was definitely higher than normal when the windows were open. There were also local stray dogs that were chasing cars the day we stayed here, which added to the noise. The highlight was the pool on the top floor of the hotel - we watched the sunset over the water from there.

Authenticity & Character

All green hotel - very cool

Location

Rooms that open to the main street can be noisy.

Staff

Very helpful staff - checked us in early and upgraded one of our rooms as our originally booked room was occupied.

Cleanliness & Comfort

Hotel Las Torres Patagonia

Torres del Paine

We had the all inclusive package at Las Torres and it was fabulous. The staff, food, and excursions were all wonderful. The rooms were spacious & had amazing views of the mountains. We all took advantage of the spa one afternoon and it was great.

Authenticity & Character

Design fit into the landscape and every detail reinforced sustainability - eg: glassware was upcycled bottles.

Location

Situated within Torres de Paine, we were able to totally unplug and see a broader area of the park without traveling 3 + hours.

Staff

Very helpful and always smiling. We had a mixup with a request about several excursions and Frederica took the time to make sure she understood what we were trying to do and accomodated us.

Cleanliness & Comfort

Hotel Eco Boutique Bidasoa

Santiago

Spent an extra night here due to a cancelled flight & were happy to do so! The rooms were comfortable & cozy and the restaurant was amazing! We had 2 meals there and absolutely loved it.

Authenticity & Character

Rooms and common areas were comfortable

Location

Easy walking distance to bicentennial park

Staff

Front desk helped us with day trips and securing an extra night in partnership with our travel agency.

Cleanliness & Comfort

Activity Reviews

Transfer to the hotel

Buenos Aires

Pickup and drop off went very smoothly

Quality of Experience

Guides, Drivers and Staff

Transport

Biking Buenos Aires - Parks & Gardens

Buenos Aires

We had a wonderful time with our guide Jackson. He was very accomodating and added a few stops to our tour based on our requests. (the tour we took was different than what was highlighted in the description we got when booking and on Vamooz - particularly going into Recoleta cemetary). We still had an amazing experience.

Quality of Experience

Food

No food was offered on our tour - we each had a water bottle & stopped at a convenience store for snacks.

Guides, Drivers and Staff

Transport

Tour Southern Buenos Aires

Buenos Aires

Sonia was a fabulous guide- we had an incredible day with her exploring the city, including an added stop and tour of Recoleta at the end of our day together. Her knowledge of the city was very deep, and no question from us was off limits. Highlights for us were La Boca (including very tasty empandadas), a stop at the open market in San Telmo, where we saw several Tangos, and a guided stroll through Recoleta.

Quality of Experience

Food

Empanadas at La Boca

Guides, Drivers and Staff

Sonia was very engaging and modified our tour based on what our interests were. The driver was knowledgeable about the city & got us to our next stop quickly.

Transport

Good communication and timely pickups.

Nativo Experience - Lakes and Caverns

El Calafate

Great way to learn about early Patagonia and the people who lived there. Lots of information about the local flora & fauna as well.

Quality of Experience

Guides, Drivers and Staff

Transport

The Blue Safari

El Calafate

The entire day was incredible, starting with the drive to Los Glaciares National Park. Our local guide gave us the history of the area, inlcuding how Calafate has grown in the past 20 years. The Perdido Glacier was spectacular, and we were able to see it from multiple vantage points. Highlight for us was hiking very close to the glacier and witnessing a massive iceburg calving.

Quality of Experience

All of our stops along the way and in the park highlighted a different view and aspect of the glacier.

Guides, Drivers and Staff

All were very knowledgeable.

Transport

Stops included to stretch our legs.

Self Guided Santiago

Santiago

Ubered to the Parque Metropolitano (Cerro San Cristóbal) and took the cable car up and funicular down. Fabulous views of the city .

Quality of Experience

Guides, Drivers and Staff

Uber was very easy and inexpencsive

Everything that Kim Kim arranged happened seamlessly! All the hotels, transfers, boat trips, guides, liasons worked out without a hitch. Our guided hike to Laguna Esmerelda was amazing and the guide was friendly and accomodating. Our group of 6 had a wonderful and memorable trip to Torres Del Peine, El Calafate, Ushuiai, and Beunos Aires.