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active 12 hours ago

Lorena Huidobro

I believe that those of us who love to travel tend to have a more open mind and free spirit. Being open to experience new adventures, explore the unknown, see the beauty in the simple things, taste unique foods, connect with the local culture, and in the process, become a more round individual.

What places and activities do you specialize in?

"I specialize in preparing customized travel plans to visit Chile from north to south, including Easter Island and Antarctica. I also combine Chile with neighboring countries Argentina, Bolivia, and Peru.
All my trip offers are tailor made based on the profile of the client, I listen and offer suggestions. I am flexible to accommodate different budgets but always ensure quality first, as well as assistance throughout the trip."

How did you get involved in travel?

"Nature has always attracted me for the peace it brings about. It fills my heart and soul. I have been to North, Central, and South America, most of Europe, and still have a lot of places on my bucket list, hopefully Asia is next, followed by Australia and Africa.
I was born and raised in Chile and have lived both in Spain and USA. "

Please share a unique travel experience you will never forget.

"Being in an exclusive (but rather affordable!) cruise that travels the remote area from Punta Arenas at the very south of Chile, through fjords and glaciers, the legendary Cape Horn, and arrives in Ushuaia, Argentina. We had daily land expeditions, enjoyed amazing food, and explored an area that is completely virgin, with zero communication with the world, nothing to keep your mind busy except the beauty of the scenery. It just fills you up."

Top itineraries and travel advice
Road trip itineraries

Recent trip reviews for Lorena

Incredible experience
Chile | May 1 - May 9, 2024

Konstantina
Konstantina G.
Greece | Reviewed on May 10, 2024

Lorena and Vanessa were very helpful from the beginning till the end of the trip. They were very responsive when we were on our trip. In general Lorena customise the trip with exactly all our needs and preferences!!! Totally recommend it using their services for a totally personalised and unforgettable trip!

Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on May 10, 2024

You are the sweetest, Konstantina! I am thrilled that Dimitris and you had a wonderful visit exploring our country. We can't wait to host you back for an adventure to Easter Island, the Lake District, or anywhere else in South America.
Best always,
Lorena

Lorena helped us plan an amazing trip to Arge...
Patagonia | Nov 6 - Nov 10, 2023

Nancy
Nancy G.
Hunts Point, NY | Reviewed on Apr 15, 2024
Lorena helped us plan an amazing trip to Argentina to see penguins, a lifelong dream. Our guides Mery and Fabian were incredibly knowledgeable about the area and shared their love of the culture and natural history. We had a beautiful trip thanks to Kim Kim, thanks! Read more

Lorena helped us plan an amazing trip to Argentina to see penguins, a lifelong dream. Our guides Mery and Fabian were incredibly knowledgeable about the area and shared their love of the culture and natural history. We had a beautiful trip thanks to Kim Kim, thanks!

Hotel Review
Dazzler by Wyndham Puerto Madryn
Puerto Madryn

Really beautiful hotel, friendly bilingual staff and a nice rooftop rest area that was perfect for resting after our day trips. Easy walk to downtown Puerto Madryn.

Authenticity & Character
Location
Central location, great water views
Staff
Very friendly
Cleanliness & Comfort
Rooms were clean and service was really good.
Activity Review
Visit to a Penguin Colony by land - Punta Tombo
Visit to a Penguin Colony by land - Punta Tombo
Puerto Madryn
Quality of Experience
We were able to spend a good part of the day at Punta Tombo and were not rushed
Food
We really appreciated the packed lunches for the long journey.
Guides, Drivers and Staff
Mery and Fabian were so well versed in the history, culture and wildlife of Patagonia. Their clear love of their home was evident and made us appreciate the experience even more.
Transport
We had a slight communication error at the airport, but everyone jumped in and got us to our hotel with a small seat, but every day we were picked up on time and had a great relaxed experience, which is what we wanted. We had some great conversations en route to our destinations, and time seems to go quickly.
Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Apr 17, 2024

Dear Nancy,
I appreciate you leaving such a kind review and I am super happy your dream of meeting penguins was fulfilled with fantastic local guides. Patagonia is an incredible area on many levels and the place you visited... only a few are lucky to experience. Come back any time to see more of this side of the world!
Best always,
Lorena

Visiting Chile Should Be on Everyone's Bucket List
Chile | Mar 17 - Apr 5, 2024

F
Fred P.
Manhattan, NY | Reviewed on Apr 06, 2024
Chile is an outstanding country and destination. It certainly offers more than you could ever imagine with every landscape possible - one more stunning than the next. And, most importantly, the Chilean people could not have been nicer - from hotel staff to restaurant staff to ordinary people on the street. Read more

Chile is an outstanding country and destination. It certainly offers more than you could ever imagine with every landscape possible - one more stunning than the next. And, most importantly, the Chilean people could not have been nicer - from hotel staff to restaurant staff to ordinary people on the street.

Hotel Reviews
Mandarin Oriental, Santiago
Las Condes, Santiago

This is certainly the worst Mandarin Oriental hotel I have ever stayed in. Service was OK; Food was OK and really could use a renovation.

Authenticity & Character
Location
Staff
housekeeping is horrific; concierge not great either
Cleanliness & Comfort
Explora Rapa Nui
Rapa Nui

Words can't describe how extraordinary this property is. Set in a Eucalyptus forest high on a hill, overlooking the vast Southern Pacific ocean. Staff, guides, and the history of the island makes this a true destination.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa Higueras Hotel
Valparaiso

A wonderful boutique hotel - food was great; views were outstanding and the staff could not have been more accommodating and best of all - within walking distance of most things

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Remota Patagonia Lodge
Puerto Natales

The view from the hotel is well worth the trip. The food was not up to other Explora properties. The management team was amazing

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Holiday Inn Santiago - Airport Terminal
Santiago
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Explora Atacama
San Pedro de Atacama

A truly amazing destination in a truly amazing locale

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Apr 06, 2024

Thanks, Fred, for allowing us to organize your trip to Chile! You are an experienced traveler and know exactly what you are looking for. It was my pleasure to meet you in person at the Santiago airport and hear how you enjoyed the diverse locations you visited.
I hope many more adventures are in store for you. Wishing you the best!
Lorena

An amazing and memorable experience from start to end!
Chile | Mar 21 - Apr 1, 2024

A
Anri R.
South Africa | Reviewed on Apr 04, 2024
We had the best time in Chile, and it is all thanks to Lorena!
Lorena was very responsive from the start until we were back home safely. It was a pleasure dealing with her and the rest of the team. She managed to stay within our budget and meet our needs. The hotels and activities that she picked were perfect and exactly what we would have chosen if we arranged our visit to Chile ourselves. Everything worked out perfectly according to the itinerary and the transport was well organised (from...
Read more

We had the best time in Chile, and it is all thanks to Lorena!
Lorena was very responsive from the start until we were back home safely. It was a pleasure dealing with her and the rest of the team. She managed to stay within our budget and meet our needs. The hotels and activities that she picked were perfect and exactly what we would have chosen if we arranged our visit to Chile ourselves. Everything worked out perfectly according to the itinerary and the transport was well organised (from the airport pick-up to our rental car).
Here are some of the highlights of our trip:
1) Santiago:
- We stayed in the DoubleTree by Hilton Vitacura Hotel and we had an amazing stay. We loved the location as it was safe, close to a metro station and a large shopping mall.
- The Santiago day-tour was fantastic. Our guide, Hernan, was very friendly and knowledgeable.
- We had a private dinner with Gloria and Leo in their apartment. The food was delicious. This was a true Chilean experience.
- We had a wine tasting at Casas del Bosque in the Casablanca valley. Highly recommended.
2) Puerto Natales / Torres del Paine:
- We flew to Punta Arenas and took a bus to Puerto Natales. I would suggest a direct flight to Puerto Natales if possible.
- We stayed at Hotel Costaustralis. This hotel is well located and is close to all restaurants and shops and is on the waterfront.
- We had the most amazing time in Torres del Paine. The full-day tour of the park is a must. Our guide, Jhon from Patagonia Planet, was the best. He is very talkative and knowledgeable (and he takes the best photos without you even asking).
- I would also highly recommend doing a hike in the park. We were lucky to see a puma on our hike. Juan Pablo, our guide, was amazing!
3) Colchagua winelands
- We stayed at Hotel Vina la Playa. Amazing facilities, peaceful environment and friendly staff. Highly recommended.
- Lorena booked wine tours and tastings for us at Viu Manent and Montes vineyards. What an experience! I would also highly recommend eating lunch at the restaurant at Montes, Feugos de Apalta.

Gracias Lorena for organising this memorable trip for us! We had the most amazing time.

Hotel Reviews
DoubleTree by Hilton Hotel Santiago - Vitacura
Santiago
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Costaustralis
Puerto Natales
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Holiday Inn Santiago - Airport Terminal
Santiago
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Viña La Playa
Santa Cruz
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Valparaíso & Wine Tour
Valparaíso & Wine Tour
Santiago
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Santiago City Tour
Santiago City Tour
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Private Dinner
Private Dinner
Santiago
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full-Day Tour of Torres del Paine National Park & Surroundings
Full-Day Tour of Torres del Paine National Park & Surroundings
Chile
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Boat Tour to Balmaceda & Serrano Glaciers
Boat Tour to Balmaceda & Serrano Glaciers
Chile
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Colchagua Valley Vineyards Tour
Colchagua Valley Vineyards Tour
Chile
Quality of Experience
Hike from Sarmiento Lake to Amarga Lagoon
Hike from Sarmiento Lake to Amarga Lagoon
Chile
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Apr 04, 2024

Anri, I appreciate your sweet review and kind words. It was my pleasure to plan such a fun trip for you and I am happy you enjoyed it all. Wishing you the best back in South Africa!
Regards,
Lorena

Such an amazing trip!
Chile | Mar 7 - Mar 24, 2024

Mike
Mike S.
Waterford, MI | Reviewed on Apr 01, 2024
Such an amazing trip! Lorena did an excellent job planning this trip for me. She ensured I made it to all of the cities that I had on my list and set up all the hotels and transportation to make this adventure possible. Valentina assisted me while I was in Chile. She kept everything running smoothly. If I ever had a question, she would respond promptly, and I had a lot of questions! I'm so thankful for her assistance when I got confused. Some of the stand out tours on this trip were: the Full... Read more

Such an amazing trip! Lorena did an excellent job planning this trip for me. She ensured I made it to all of the cities that I had on my list and set up all the hotels and transportation to make this adventure possible. Valentina assisted me while I was in Chile. She kept everything running smoothly. If I ever had a question, she would respond promptly, and I had a lot of questions! I'm so thankful for her assistance when I got confused. Some of the stand out tours on this trip were: the Full Day Tour of Torres del Paine from Patagonia Planet, Rafting on the Petrohue River with Ko'Kayak, all of my tours on Rapa Nui with Nico from Maururu Travel, exploring the Atacama Salt Flats and Lagoons with Hugo, and finally the trip to the Tatio Geysers with the greatest tour guide of them all, Anita from Tourismo Chile Tours!

Hotel Reviews
Hotel Boutique La Yegua Loca
Punta Arenas

This hotel is very special. Each and every room is unique and beautiful. The food at the restaurant was exquisite.

Authenticity & Character
Every room is special! The restaurant was amazing and the views were spectacular.
Location
It's on a bit of a hill which could be a challenge to get to, but the views are astounding!
Staff
Cleanliness & Comfort
Hotel Taura'a
Hanga Roa

Edith is an amazing host! The location of this hotel is perfect, right off the main road and a short walk to everything. Simply a perfect place to stay on Rapa Nui.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel La Casa de Don Tomás
San Pedro de Atacama

The rooms were very nice here. They have a water fountain for easy water bottle refills.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Costaustralis
Puerto Natales

This hotel is right on the water with amazing views. The rooms are comfortable and the staff is attentive. The restaurant and bar are quite nice. It is easy to walk anywhere in town from this hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Bellavista
Puerto Varas

This hotel and restaurant are in a great location, just down from the main square and right on the waterfront. The rooms are slightly dated but don't let that deter you.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Full-Day Tour of Torres del Paine National Park & Surroundings
Full-Day Tour of Torres del Paine National Park & Surroundings
Patagonia

This is an amazing tour, you really get a chance to see all that Torres del Paine National Park has to offer. Hopefully the weather will be as nice for you as it was for us. The tour company did a great job of finding places for us to stop, stretch our legs, and take some wonderful photos.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Puritama Canyon Trek
Puritama Canyon Trek
San Pedro de Atacama

This trek was so much fun! It was special to go hiking in a place that is a favorite for the locals too.

Quality of Experience
Guides, Drivers and Staff
Transport
The van was a bit dated
Stargazing Tour
Stargazing Tour
San Pedro de Atacama

This tour is so informative! You will get a chance to use one or more telescopes to see some incredible celestial bodies.

Quality of Experience
Guides, Drivers and Staff
Tour of Tatio Geysers
Tour of Tatio Geysers
San Pedro de Atacama

This might have been my favorite tour of them all. Part of this was because we had Anita as our guide. She was amazing and wonderful. She knew everything about San Pedro, the Atacama, geysers, and the wildlife. She really made this trip extra memorable.

Quality of Experience
Food
Guides, Drivers and Staff
Anita was so amazing, I can't give her enough credit for being my favorite tour guide on this trip.
Transport
Explore the Atacama Salt Flats & Lagoons
Explore the Atacama Salt Flats & Lagoons
San Pedro de Atacama

We had a fun day on this tour led by Hugo. It starts early but this means you get the chance to see so much! I loved beginning the tour with breakfast in the town square of Toconao. We even got a surprise stop at the Tropic of Capricorn!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Biking Tour of Puerto Natales
Biking Tour of Puerto Natales
Puerto Natales

I would recommend doing this tour early in your stay in Puerto Natales. It gives a great sense of the town and helps to understand a bit about where you are staying. The guide takes you everywhere in town so you have a sense of where you'd like to visit again during your visit.

Easter Island Highlights Tour
Easter Island Highlights Tour
Easter Island

Absolutely do this tour! You get a chance to visit so many historic places and get great explanations along the way. Rapa Nui is truly a special place. To finish the tour you will stop off at a beach and have a chance to go swimming with Moai directly on the shore. How cool is that?!

Guides, Drivers and Staff
Valley of the Moon Tour
Valley of the Moon Tour
San Pedro de Atacama

The Valley of the Moon is beautiful. It was nice to do a bit of hiking and it's good to plan this trip early in your stay in San Pedro. This is because the tour doesn't go to such a high elevation so you can work on acclimatizing to the altitude. Finishing the day watching the sunset over the Atacama is spectacular!

Quality of Experience
Guides, Drivers and Staff
Transport
Hike in Torres del Paine National Park
Hike in Torres del Paine National Park
Patagonia

This was an amazing hike. I didn't have the stamina to complete the whole thing but the views that I did see were spectacular! I will come back one day so that I can get to the lagoon at Base Torres.

Quality of Experience
Guides, Drivers and Staff
Transport
Rafting on the Petrohué River
Rafting on the Petrohué River
Chile

This was so much fun! Our guides were amazing and had our group smiling the whole time. This rafting trip is not too far from Puerto Varas. I would definitely go on another tour with Ko'Kayak!

Morning Tour to Orongo
Morning Tour to Orongo
Easter Island

This was a fun tour. It is easy to do before flying out in the afternoon, one last taste of Rapa Nui before departure.

Guides, Drivers and Staff
City Tour in Puerto Montt & Puerto Varas
City Tour in Puerto Montt & Puerto Varas
Puerto Varas

This tour was ok. It seemed somewhat rushed though and more of just a drive to the airport with a few explanations along the way. The stop at the market in Puerto Montt was very nice though!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Apr 03, 2024

Thanks, Mike for taking the time to leave such a detailed review!! Your itinerary was packed with adventures and various stops all along Chile. We cannot wait to host you again so you can finish the famed hike to the Base of the Paine Towers!
Best always,
Lorena

great agenda and tours and experience.
Chile | Mar 8 - Mar 23, 2024

lynn
lynn o.
Mexico | Reviewed on Apr 01, 2024

great agenda and tours and experience.

Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Apr 03, 2024

Wow Lynn, those pictures are stunning! Thanks for sharing them and trusting me with your travel plans to visit many different locations in Chile. I was glad to meet you in person in Puerto Natales and hope you will always have wonderful memories of our country.
Best regards,
Lorena

Great trip planning, fantastic tour guide
Patagonia | Mar 10 - Mar 23, 2024

Yuping
Yuping X.
Lansdale, PA | Reviewed on Mar 30, 2024

Perito Moreno Glacier Mini-trekking And Hike to the Base of Paine Massif were really amazing. Guide Mauricio Carrasco was fantastic: Knowledgeable, helpful/care, Definitely one of the best at tour guide ever had. Everyone was very impressed and pleased.

Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Apr 03, 2024

Yuping, it was a pleasure meeting you in Patagonia and sharing such beautiful scenery!! I am glad that the weather was on your side those days. I have sent your comments to Mauricio who is very appreciative and I hope one day you may come back to see more of Chile (Easter Island, Atacama Desert, Wine Country).
All the best to you,
Lorena

Lorena and her team planned a perfect Trip
Chile | Mar 4 - Mar 11, 2024

Jennifer
Jennifer C.
Sarasota, FL | Reviewed on Mar 19, 2024
I had never used KimKim before and only went by the online reviews and I was not disappointed. The trip was absolutely perfect. Every detail was thought out and everything went very smoothly. There was always a driver waiting when promised, meals when promised, and tours that didn't disappoint. We had a What's App group chat and the team let me know on a daily basis what to expect. The entire experience was unforgettable. Read more

I had never used KimKim before and only went by the online reviews and I was not disappointed. The trip was absolutely perfect. Every detail was thought out and everything went very smoothly. There was always a driver waiting when promised, meals when promised, and tours that didn't disappoint. We had a What's App group chat and the team let me know on a daily basis what to expect. The entire experience was unforgettable.

Hotel Reviews
Hotel Ilaia
Punta Arenas

This was an adorable boutique hotel with all the amenities. The rooftop room had unforgettable views. The team even packed us a to go breakfast because our tour left so early in the morning.

Authenticity & Character
Adorable decorations and homey lounge
Location
Centrally located
Staff
Assisted with our every need
Cleanliness & Comfort
Very clean and comfortable
Weskar Lodge
Puerto Natales

An incredible hotel with amazing views. Only a short (20 minute walk to town) or a 2 minute Uber drive. The food at the breakfast buffet was outstanding and dinner at the hotel was delicious as well. The room was spotless.

Authenticity & Character
Charming
Location
Great views
Staff
Outstanding
Cleanliness & Comfort
Spotless
Hotel Kosten Aike
El Calafate

Great location. 2 blocks from the main street. Adorable authentic lodge type feel with ample sitting areas downstairs. The hot tub was amazing and the massage was incredible as well.

Authenticity & Character
Lodge type feel. Clean
Location
2 blocks from everything
Staff
Helpful
Cleanliness & Comfort
Spotless
Activity Reviews
Penguin Colony on Magdalena Island
Penguin Colony on Magdalena Island
Chile

The boat ride over was rough, but that is nature. The people on the boat were very nice. The tour guide was informative and the penguins were worth the trip.

Quality of Experience
Professional staff
Guides, Drivers and Staff
Very helpful and informative
Transport
Boat was well equipped and clean. Be prepared for rough waters.
Full-Day Tour of Torres del Paine National Park & Surroundings
Full-Day Tour of Torres del Paine National Park & Surroundings
Chile

Great tour but the bus was small and crowed. Not a deal breaker, but a little uncomfortable. We were the last hotel to get picked up so we were stuck in the very back corner of the bus. I am sure the front would have been amazing.

Quality of Experience
Food
Our tour guide Kim Kim had lunch arranged for us and it was great. Cafeteria style, but delicious and good quality. Love the lodge where we ate.
Guides, Drivers and Staff
Transport
Full-Day Patagonian Ranch Experience
Full-Day Patagonian Ranch Experience
Puerto Natales

The full day ranch experience was a once in a life time experience. From the second we got on the boat to get to the ranch it was breathtaking. The ranch was gorgeous and the people working there were so knowledgeable and kind. The horse back ride was icing on the cake and the horses were very calm and docile. Not to mention that the food was delicious.

Quality of Experience
First class
Food
Delicious fresh unlimited lamb and potatoes along with a lovely salad and of course local wine.
Guides, Drivers and Staff
Knowledgeable and friendly
Transport
The boat ride was amazing and the tour of the ranch was as well.
Perito Moreno Glacier
Perito Moreno Glacier
Chile

Highly recommend. The Glaciers are gorgeous and the park is amazing as well.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Boat Tour Through The Glaciers
Boat Tour Through The Glaciers
El Calafate

The boat was large but the sea was rough. If you get sea sick be prepared to take something. The views were worth it though. The Glaciers were breathtaking.

Quality of Experience
Guides, Drivers and Staff
Transport
Free Day in El Calafate
Free Day in El Calafate
El Calafate

El Calafate is an adorable town. I was glad that we had a free day to explore.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Mar 20, 2024

Hola Jennifer,
I am super glad to hear your trip to Patagonia was perfect! Your itinerary was full of exciting activities and beautiful sceneries. It was our pleasure to assist throughout the trip and we hope one day you will come back to South America to explore more sites such as the Atacama Desert and Easter Island.
All the best,
Lorena

Spectacular journey!
Patagonia | Feb 18 - Mar 3, 2024

ANDREW
ANDREW G.
Hong Kong SAR China | Reviewed on Mar 04, 2024
I’ve been all over the world, but I found Patagonia to have its own special and unique beauty that sets it apart from other destinations (New Zealand, Norway, Iceland, Alaska, etc.) Highlight for me was setting foot on Cape Horn after being welcomed by a stunning sunrise and spectacular double rainbow before boarding our Zodiacs. The Australis cruise was phenomenal in every way, especially the crew’s service ethic and organization. Transfers and tours departed right on time. Quality of... Read more

I’ve been all over the world, but I found Patagonia to have its own special and unique beauty that sets it apart from other destinations (New Zealand, Norway, Iceland, Alaska, etc.) Highlight for me was setting foot on Cape Horn after being welcomed by a stunning sunrise and spectacular double rainbow before boarding our Zodiacs. The Australis cruise was phenomenal in every way, especially the crew’s service ethic and organization. Transfers and tours departed right on time. Quality of the guides was mixed, but overall satisfactory. Other personal highlights were the lamb at Jau Restaurant in Natales and my stay at Singular Patagonia— most unique place I’ve ever hung my hat with an exceptional staff. Grand finale was Pepito Moreno— best day of all! The Chilhoe Island tour was the only one I did not care for— too much driving, too little time out of the bus. Also unreasonably long- pick up 8am return to hotel 9pm. Overall, I’m very pleased with my journey and Lorena’s great work in making it happen. Also enjoyed meeting and getting to know Juan on the transfer from Natales to Arenas.

Hotel Reviews
The Singular Patagonia
Puerto Natales

Most unique property I’ve ever stayed at. Lots of history, excellent cuisine and a super exceptional staff.

Authenticity & Character
Location
Staff
Omar, Ivan, Daniel, Kelly, Angelo, christian
Cleanliness & Comfort
Radisson Hotel Puerto Varas
Puerto Varas

My stay was replete with issues… no towels for 2 days, had to call and request, reception let phone ring off hook. TV volume did not work, 4 different people tried to fix but couldn’t. Electric outlets in room didn’t work. When I reported these problems, the staff at reception were a bit rude to me. They need more customer service training— very mediocre — except for Jose Alfredo— who was kind and ultimately changed my room. I will say the location was very good, as was breakfast selection.

Authenticity & Character
Location
On lakefront
Staff
Cleanliness & Comfort
Australis Cruise Ship
Santiago
Authenticity & Character
Staff
We all received personal escorts to our cabins upon check in. The staff was fun, upbeat and very well organized. The excursion briefings were thorough and excellent. Felt very safe getting on and off Zodiacs because of the way the crew prepped and assisted us.
Cleanliness & Comfort
Nightly turndown service was a great unexpected touch! Loved the giant picture windows in the cabins!
Activity Reviews
Day Trip to Vicente Pérez Rosales National Park
Day Trip to Vicente Pérez Rosales National Park
Patagonia
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Excursion to Chiloé Island: Castro & Dalcahue
Excursion to Chiloé Island: Castro & Dalcahue
Puerto Varas

Tour was way too long— -13 hours! Pick up 8am drop off 9pm. I found the stops underwhelming and there was too much driving involved.

Quality of Experience
Guides, Drivers and Staff
Transport
Full-Day Tour of Torres del Paine National Park & Surroundings
Full-Day Tour of Torres del Paine National Park & Surroundings
Chile
Quality of Experience
Food
Guides, Drivers and Staff
Ana was the best guide on the whole two week trip
Transport
Boat Tour to Balmaceda & Serrano Glaciers
Boat Tour to Balmaceda & Serrano Glaciers
Chile
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Discover Tierra del Fuego National Park
Discover Tierra del Fuego National Park
Ushuaia

I found the scenery to be underwhelming here compared to the rest of Patagonia. The End of World train ride was a joke— total waste of time, would not recommend.

Quality of Experience
Guides, Drivers and Staff
Jose the guide was very mediocre
Transport
Perito Moreno Glacier Tour
Perito Moreno Glacier Tour
Patagonia

Best scenery of the entire trip!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Mar 04, 2024

Dear Andrew,
Your detailed feedback about the trip to Chile and Argentina is greatly appreciated. The Fjords Cruise you took is a hidden gem in Patagonia and seeing a double rainbow is the icing on the cake! I am glad you experienced the Singular Hotel, which is top-rated in our country. I will share your comments with our providers and I cannot wait to eat at Jau Restaurant at the end of this month!
I hope you will return one day to explore the Atacama Desert, the Chilean Wine Country (Vik Winery), and the magical Easter Island.
Wishing you the best,
Lorena

I can't say enough about the entire experienc...
Chile | Jan 6 - Jan 16, 2024

Andrew
Andrew T.
Canton, GA | Reviewed on Jan 23, 2024
I can't say enough about the entire experience. All the transportation, accommodations and guides performed and exceeded our expectation. Weather was the only factor that affected our trip. All ground transport was waiting for us when we exited our flights or checking out in the lobby of our hotels. Hotel staff at the The Uman Lodge Patagonia was excellent. They communicated with the outfitters during our stay to make sure that our activities and pick up times coordinated. One... Read more

I can't say enough about the entire experience. All the transportation, accommodations and guides performed and exceeded our expectation. Weather was the only factor that affected our trip.

All ground transport was waiting for us when we exited our flights or checking out in the lobby of our hotels.

Hotel staff at the The Uman Lodge Patagonia was excellent. They communicated with the outfitters during our stay to make sure that our activities and pick up times coordinated. One negative comment about the hotel is the access road, a very rough and rocky road. but once you got to the top, it was majestic.

We also really appreciated our private transport from Puerto Arenas. He was an excellent guide as well.

Hotel Reviews
Hotel Cumbres Puerto Varas
Puerto Varas
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Uman Lodge Patagonia
Futaleufu
Authenticity & Character
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Staff
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Hotel Lago Grey
Torres del Paine
Authenticity & Character
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Altiplanico Puerto Natales
Natales
Authenticity & Character
Location
Staff
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Hotel Las Torres Patagonia
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Activity Reviews
Bridge to Bridge White Water Rafting
Bridge to Bridge White Water Rafting
futaleufu
Quality of Experience
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Fly Fishing Half-Day
Fly Fishing Half-Day
futaleufu
Quality of Experience
Guides, Drivers and Staff
Transport
Full-Day White Water Rafting
Full-Day White Water Rafting
futaleufu
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Torres del Paine National Park Private Tour
Torres del Paine National Park Private Tour
Puerto Natales
Quality of Experience
Guides, Drivers and Staff
Transport
Hotel Las Torres Tour Options
Hotel Las Torres Tour Options
Chile
Quality of Experience
Food
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Transport
Kayaking in Grey Lake & Grey River
Kayaking in Grey Lake & Grey River
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Boat Trip to Glacier Grey
Boat Trip to Glacier Grey
Chile
Quality of Experience
Guides, Drivers and Staff
if rough weather is visible, maybe advise travelers that if you get sea sick, you may want to go on a different day so the rest of the passengers will not miss out on the experience as we did because they turn the boat around due to a few passengers getting sea sick. They should understand that seeing the glacier is one if not the biggest reason people come to the area.
Transport
Azul River to Bridge White Water Rafting
Azul River to Bridge White Water Rafting
futaleufu
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Jan 23, 2024

Thanks, Andy! It was my pleasure to plan and coordinate such an exciting adventure for you and your brother. Not many travelers are brave enough to visit such remote locations in a faraway country. Kudos to your audacious spirit and very grateful for the detailed reviews of hotels and excursions!
Best regards,
Lorena