Chile Travel Agents

Our guides, Lorena and Johnny; and our drivers, William, Ivan, and Carlos were excellent. The driver who took us to and from the Chilean/Bolivian border knew the procedure very well. The guides were exceptional, having very good local knowledge, cultural, political, geologic, archeological, etc. information. Their English language skills were very proficient and this was helpful for us non-Spanish speaking visitors.

The guides listened to our needs and wants and adjusted schedules accordingly. They understood that our group was photographically oriented and they readily accommodated our needs. They also were aware of good photo locations. They were customer-focused and attended to our needs. The afternoon snacks and beverages offered by the guides was a classy touch. Guides and drivers were on time.

Hotel Reviews

Hotel La Casa de Don Tomás

San Pedro de Atacama

Friendly and attentive staff. The restaurant served very good food a reasonable prices.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Mallku Cueva

Villa Mar

Clean, quiet, nicely decorated. Simple meals. Friendly staff.

Location

Staff

Cleanliness & Comfort

Hotel de Sal Luna Salada

Uyuni

Authenticity & Character

Location

Staff

Staff was unresponsive to our requests to control the noise made by 80 high school students running, yelling, etc. in the halls and rooms until 3:00 am on the two nights we stayed.

Cleanliness & Comfort

Tayka Del Desierto

Ojo de Perdiz

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Noi Borde Loa

Calama

Authenticity & Character

Well appointed and decorated

Location

Convenient location to the airport

Staff

Staff was somewhat lackluster, especially with the dinner service.

Cleanliness & Comfort

Tayka de Piedra

San Pedro de Quemes

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Ancestral Convoy with Llamas

San Pedro de Atacama

Quality of Experience

Competent local guide, just wasn't interesting for me.

Guides, Drivers and Staff

Knowledgable, competent, friendly, helpful

Transport

On time, clean vehicles, comfortable

Explore Yerbas Buenas & Rainbow Valley

San Pedro de Atacama

Good breakfast, nice scenary. Felt a bit rushed with the photography, as we were a private group.,

Quality of Experience

Guides, Drivers and Staff

Transport

Rapa Nui was everything and more than expected. Guides were good and gave good information. Numbers in the groups were not too large.
Atacama Desert trips were generally good. Some of the guides were better than others. Phillipe on the Geyser trip was exceptional.
I thought the flamingo portion of the trip to Red Rocks should be put in with the trip to the salt flats and swimming day as it makes the day very long and does not add to the Red Rock portion.
The Valley of the Moon tour was excellent as it gave a totally different perspective to the concept of desert.
I cannot thank the Kim Kim travel staff who helped change the itinerary after my husband got ill - combination of cold and high elevation. They were there for me to help get him to a lower elevation which is what we needed to do.
The only negative was the hotel in Santiago - it met the needs of sleeping but it was really very basic.

Hotel Reviews

Hotel Diego de Velazquez

Santiago

The hotel was not great - basic but not close to anything and walking around was difficult. I think it would have been better to have been able to stay closer to the downtown core if possible.

Authenticity & Character

Location

We needed a map or more information to figure out what was close by. We did walk around but we really need some guidance about getting to the downtown core. None was forthcoming. Same for questions of where to eat - no recommendations were given.

Staff

We had a language barrier - our Spanish is rudimentary at best.

Cleanliness & Comfort

The first room was tiny and noisy. Second stay at the hotel room was better.

Hotel Gomero

Hanga Roa

This place was really great. Room good, staff helpful, breakfast excellent, good location to walk into town, pickups for tours was easy. I would recommend this to anyone.

Authenticity & Character

Staff helpfulness, location,

Location

Easy walk in to town.

Staff

Full of ideas of what to do, helpful with respect to tours - pickup times etc,

Cleanliness & Comfort

Floors were clean, bathroom was kept super clean every day.

Hotel La Casa de Don Tomás

San Pedro de Atacama

This hotel had a very relaxed feeling despite people coming an going at all hours. Room was good size and the bathroom was spacious enough for two people. Location was relatively good - 10 minutes to town centre. It was clean and well maintained. Staff were really helpful.

Authenticity & Character

Buildings were made of - I think - local materials and looked like they should be there.

Location

only 10 minutes walk from the centre of town.

Staff

Very friendly staff. The kitchen group especially were most helpful and kept the buffet section for breakfast, clean and well stocked.

Cleanliness & Comfort

Bed was very comfortable, bathroom was always left sparkling after the cleaning people had been.

Activity Reviews

Transfer to the Airport for your Flight to Easter Island

Chile

Quality of Experience

Guides, Drivers and Staff

Transport

Rano Raraku Volcano & Anakena White Sand Beach

Easter Island

All the Moai sites were interesting. Anakena was a bit disappointing because of all the people. Moai were good.

Quality of Experience

Having time to walk around and not be rushed in viewing the site

Food

Glad we ordered ahead of time.

Guides, Drivers and Staff

Transport

Half Day Tour Orongo Volcano

Easter Island

Guide was excellent and knew his history

Quality of Experience

Guides knowledge

Guides, Drivers and Staff

Transport

Half Day Visit Ahu Akivi

Easter Island

Guide was a fill in but was very good. Very opinionated but he got his message across.

Quality of Experience

Knowledge of guide.

Guides, Drivers and Staff

Transport

Snorkeling Tour in Easter Island

Easter Island

If you have snorkeled anywhere in the South Pacific or in the Galapagos this is really a waste of time. There are few fish - I maybe saw a total of 100 - and the variety is poor. I did it to say I had snorkeled at Easter Island but it was not very good. I was the only one in the group so had the leader to myself.

Quality of Experience

There are not a lot of fish so improving it would be difficult. The time out on the water was not very long. If we had been able to go to Bird Island the experience might have been better.

Guides, Drivers and Staff

Transport

Boat had a problem going out.

Good Bye Easter Island - Transfer to the Airport for your flight to Santiago.

Chile

We got picked up at the time and dropped off.

Visit the Tatio Geysers - Morning tour

San Pedro de Atacama

Despite the early start this was worth it. The guide was awesome. I think perhaps the best one we had the whole trip.

Quality of Experience

Totally different from what we expected

Food

Guides, Drivers and Staff

Guide was superb

Transport

Afternoon Visit to "Valle de La luna "

Chile

The scenery was out of this world. The concept of salt mining took on a whole new meaning - I am not sure how they did it. The guide took us up a the long way first - great idea as it was not so steep.

Quality of Experience

Guide was pretty good . Vistas were spectacular

Guides, Drivers and Staff

There was no problem asking questions and getting answers.

Transport

Full Day Trip- Red Rocks, Lagunas Altiplánicas & Atacama Salt Flats

San Pedro de Atacama

This is a long day to start with so moving the viewing of the flamingos to the the Laguna Cejar day would have made this less strenuous. There is a lot of driving involved so one way to shorten it would be to change the flamingo viewing.

Quality of Experience

The lakes, the volcanoes, the country travelled, the animlas.

Guides, Drivers and Staff

The driver threw that bus around corners at great speed. If you had car issues it might have been a problem. The guide said ask any questions and he would answer them but he was up front and not listening and one could not jump up and ask questions due the way the bus was being driven. In addition, he spent more time on his phone than paying attention to his clients. You had to wait until the bus stopped to engage with him. I saw Rhias but could not get his attention and he kept saying we will see more. I did see more but no one else did because you could not get his attention. Lunch at 4pm is not lunch time.

Transport

Driver of the bus was acting like he was on a rally drive!

Astronomical Tour - Atacama Desert

San Pedro de Atacama

I thought this was good. It was very basic and so anyone who knew anything about stars and the Milky Way might have found this boring.

Quality of Experience

Guides, Drivers and Staff

Transport

Laguna Cejar, Ojos del Salar y Laguna Tebiquinche

Chile

I love birds so that part was great. Swimming in the salt sea - well floating - was very tightly controlled. Not an issue with the guide but definitely with the Parks lady.

Quality of Experience

Guides, Drivers and Staff

Transport

This was my first time using kimkim for a trip and I will definitely be using them again. Planning was smooth and Claudia was easy to get in touch with and answered all the questions I had. We enjoyed all our tours and our tour guides, it was especially nice to have transport pick us up and take us to the airport so we didn’t even have to worry about finding a taxi or Uber. There was a bit of a mix up with the name on our drivers sign when we first arrived but I called the WhatsApp emergency number and we were able to get it figured out pretty painlessly. Claudia checked in on us several times throughout the trip to make sure we were having a good time and to ask if we needed anything which was very appreciated. I would highly recommend using this company for any trips you are interested in taking!

Activity Reviews

Full-Day Rano Raraku & Anakena

Easter Island

Our local guide Tarongi was amazing and this tour was everything I wanted it to be. Seeing the moai in person was amazing and photos truly don’t do it justice.

Quality of Experience

Guides, Drivers and Staff

Transport

Half-Day Orongo

Easter Island

Quality of Experience

Guides, Drivers and Staff

Transport

Half Day City Tour

Santiago

This tour was a great way to see the city. I didn’t realize how spread out Santiago really is. This tour hit the highlights and riding the cable car was a great way to view the city from above.

Quality of Experience

Guides, Drivers and Staff

Transport

Full Day Valparaiso & Viña del Mar Tour

Santiago

Quality of Experience

Guides, Drivers and Staff

Transport

Everything went so smoothly and as planned. Lorena L. listened to what we wanted out of the trip and the trip delivered. Our driver and guide for the Atacama, William and Lorena, were kind, patient, and knowledgeable and funny. Our drivers and guide for the Uyuni portion of the trip, Iván, Carlos, and Jhonny, were also kind, patient, knowledgeable, and funny. We had two cars in Uyuni since there were four of us. My husband and I only had the driver, Iván, who was great, so sweet and caring. He knows the area so well that he could be a guide except that he doesn’t speak English. (I speak Spanish so not a problem for us.) in Uyuni we went on miles and miles of dirt, sand, and salt. Some might find that grueling, but we loved it all. The three men I traveled with are all avid photographers and they were thrilled with the photos they got. We’re so glad we did this trip and used KimKim for the second time.