Francisco Torres

Hi Olga & Nathan,

Thank you so much for your wonderful review. It truly means a lot to me and to our team.

It was a pleasure helping you plan your trip to Chile, and I am so happy to hear that your experience felt smooth, flexible, and memorable from beginning to end. We always want our travelers to enjoy the journey without having to worry about the details, so your words are very rewarding.

I am especially glad you enjoyed your time in Santiago, the food tour with Angel, and your visit to Valparaíso and Viña del Mar. It also makes me so happy to know that the gin tasting in Puerto Natales became such a fun highlight for you.

Thank you as well for mentioning Nacho, Paulo, Christian, and Jose. I will be sure to share your kind words with them. They will be very happy to know they helped make your trip so special.

I am also delighted that you loved Hotel Castillo Rojo. It really is a beautiful place and a wonderful choice for Santiago.

Thank you again for trusting us with your trip. It was a pleasure to be part of your Chile adventure, and I would be happy to help you plan another journey in South America anytime.

Warm regards,
Francisco

Hola Arti
Thanks so much for your kind words! :)

I’m really happy to know that you returned home with such wonderful memories and photos. It also means a lot to my team and me to hear that you felt supported whenever you needed it. It was truly a pleasure to be part of this special trip for you and Sonali, and thanks again for your trust.
I hope to see you again soon! :)
Regards from Chile,
Francisco

Dear Kang Family,

Thank you so much for taking the time to share such a wonderful review. It truly means a lot to me and my team.

I’m really glad to hear that your journey through Chile—from Santiago to Patagonia—was smooth, well organized, and enjoyable. Knowing that you appreciated the ease of the logistics, the communication, and the people involved in each tour makes all the work behind the scenes completely worth it.

It’s great to hear that tours like Valparaíso & Viña del Mar with the winery visit, Grey Glacier, and especially the Base of the Towers hike were highlights of your trip. And yes—Patagonia’s wind definitely leaves a strong impression! I’m happy the weather cooperated for most of your adventure and allowed you to fully experience these incredible places.

Thank you again for trusting me and KimKim with such a special trip. It was a pleasure helping plan your time in Chile, and I hope to assist you again on a future journey in South America.

Warm regards,
Francisco

Dear James,
Thank you very much for your feedback. We appreciate your opinion and always strive to improve our services.
When you told us about your experience during the transfer, we contacted the local operator and some of the other passengers, and they told us that another car hit the side mirror of the van and that later the drivers exchanged their insurance information. I am sure that the sound of the other car hitting the mirror caused an uncomfortable moment, and I apologize for that. I understand that you decided to walk the final distance to the hotel, while the other passengers continued with the van, as it was still completely functional, but we also offered you a private transfer to finish the way.
While you were happy with the hotel itself, it seems you did not connect with the staff and felt that the staff did not treat you the way you expected. We are very surprised to hear that, as we always receive good to excellent reviews about the hotel, including especially the staff, but we take your feedback seriously and have asked the hotel to revise and, where necessary, improve the quality of their customer service.
When the first tour, a stargazing tour at night, was cancelled due to bad weather (you would not have seen much with the night sky covered by clouds) it was rescheduled for the next night. Nevertheless, as you cancelled everything in the morning, unfortunately you could not enjoy the tour then.
You are right about the second tour, the guide who had been confirmed for that tour had to cancel due to an accident, and the guide that replaced him at such short notice did not speak English. We apologize for the inconvenience this caused you, and while you made the trip, we understand that the tour with a Spanish-speaking guide was not what you booked, and we made a full refund of the tour price. Still, you decided not to go on with the rest of the program, which was completely organized, including your excursion to Valparaiso with one of our guides. Of course, we tried to recover as much as possible from the payments made to the different service providers (hotels, guides, transportation), but being a no-show/last-minute cancellation, I am afraid the amount recovered was less than you hoped for.
We are very sad that you decided not to go on with your trip, as we are convinced you would have enjoyed it very much, as so many travelers who leave their feedback here. Nevertheless, we are glad to know you did make it to Valparaiso and had an amazing start to the new year there!

Hi Keith,

Thank you so much for taking the time to share such a thoughtful review — I really appreciate it! It was a pleasure helping you design your trip to Patagonia and Atacama, and I’m so happy to hear that everything came together so well.

I’m glad the planning process, communication through kimkim, and the day-to-day logistics made the trip smooth and stress-free. Even with the small hiccup in Santiago, I’m happy we were able to quickly turn it into an even better experience.

Thanks as well for sharing your feedback on the hotels and the Perito Moreno Glacier experience — that’s incredibly helpful and I’m thrilled you enjoyed them so much. Patagonia really is something special.

It was great working with you, and I’d be more than happy to help again whenever your next adventure takes you back to South America.

All the best,
Francisco

Hi Mona,

Thank you so much for taking the time to leave such a detailed review of your trip to Chile. It truly means a lot to me and to our team at Responsible Travel SA. I’m very happy to hear that you loved your experience with our guide and driver in Santiago, and that the WhatsApp group helped you feel supported during your entire journey. We always want our travelers to feel accompanied and cared for, especially when exploring a new country.

I’m also glad that you enjoyed the Atacama Desert and that the Lake District became your favorite — Puerto Varas is indeed a wonderful and peaceful town to walk around, and I’m happy you experienced it that way.

Regarding the Puerto Montt & Puerto Varas City Tour, thank you for your honest feedback. I’m very sorry that this experience didn’t meet your expectations. I will be speaking with our local partner and the driver to make sure this situation doesn’t happen again. Your comments help us improve and ensure future travelers receive a better experience.

Despite that part, I’m truly happy that overall you enjoyed your 10-day journey, and it was a pleasure being there for you throughout your time in Chile. I hope we can welcome you back to South America again — whether to explore more of Chile or discover a new destination.

Thank you once again for choosing to travel with us.

Warm regards,
Francisco

Hi Claire,

Thank you so much for taking the time to leave a review — I really appreciate it. Your feedback means a lot to me, and it helps other travelers feel confident when planning their trips.

I’m very glad to hear that Ignacio, Tarengi, Jennifer, and your driver on Easter Island all took good care of you. We work with them because they truly love what they do, and it’s wonderful to know you enjoyed your experience with each of them.

If you ever decide to visit Chile again or explore another part of South America, I’d be very happy to help you plan your next adventure.

I am also taking note of what you shared about our tour to orongo volcano in easter island.

Warm regards,
Francisco