Francisco Torres

Both of our guides were excellent -- Ignacio in Santiago and Tarengi in Hanga Roa. Both very knowledgeable. Jennifer was our driver on the tour in Santiago and she was great. Driver on Easter Island was also very good, but I don't remember his name.

Hotel Reviews

Hotel Hare Nua

Hanga Roa

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Castillo Rojo

Santiago

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Good Bye Easter Island - Transfer to the Airport for your flight to Santiago.

Chile

Quality of Experience

Guides, Drivers and Staff

Transport

Half Day Tour Orongo Volcano

Easter Island

Unable to go due to landslide there.

Quality of Experience

Kari Kari Cultural Show and Dinner

Easter Island

Quality of Experience

Food

Guides, Drivers and Staff

Rano Raraku Volcano & Anakena White Sand Beach

Easter Island

Quality of Experience

Guides, Drivers and Staff

Transport

Half Day Visit Ahu Akivi

Easter Island

Quality of Experience

Guides, Drivers and Staff

Transport

Transfer to the Airport for your Flight to Easter Island

Chile

Quality of Experience

Guides, Drivers and Staff

Transport

Chilean Food Tour & Picnic with a View of Santiago

Santiago

Quality of Experience

Food

Guides, Drivers and Staff

Transport

We really enjoyed our 6 day trip to Santiago, the Atacama Desert, and Mendoza, Argentina. All the hotels we stayed in were wonderful, all of the guides were great. In Atacama, we really enjoyed seeing volcanoes, geysers, beautiful mountains. We had a private Astrology tour of the heavens, absolutely amazing. Our guide, Katrina, was so knowledgeable and excited to share her knowledge and interest in the stars. Now I can find Scorpio and the Southern Cross! Just be sure to bring really warm clothes. The desert gets very cold at night. Our driver and guide, Cote, actually gave me the coat off his back when he saw how cold I was, and had me keep it for a day before he picked it up at our hotel. So kind!
Francisco and Pam were great at helping us pick from all the great tours, since we had limited time. They reminded us of when we would be picked up, made suggestions for restaurants, picked great neighborhoods for hotels, and lined up all of our transportation needs. Definitely a start to finish complete package. I just wish we had planned a longer trip, Next time!

Overall, this was a unique and interesting trip. Starting with a food tour in Santiago which ended with a picnic overlooking the city. Wine tasting in Maipo Valley was nice. Pickups and transfers went smoothly except for one mistake with the wine tasting time. On to Atacama with a nice tour. Hit or miss on the star gazing however the cancellation worked in our favor since none of the tour organizers considered getting the Bolivian visa in advance. It was stressful when they attempted to reach us at 10pm the night before we were supposed to depart for Bolivia and Uyuni. Well past midnight we were collecting documents, taking pictures, and filling out forms. Ultimately, it all worked out at the border however the stress was not necessary and could have been avoided with some attention to details. Trip to Bolivia and the salt flats we great with a great guide and beautiful scenery. For someone looking to make it to the driest desert and see the unique salt flats we would recommend the trip. Kim Kim just needs to iron out details ahead of time and work on communication with the several layers of travel agencies involved in multiple countries and cities.

From start to finish, we had a good experience. I don't know if we saved any money using KimKim, but we definitely were more organized and less stress and we didn't have to spend hours and hours doing the planning ourselves. So, that was a huge benefit. We learned about a Puma refuge while we were visiting Chile that I would have liked to have visited (but didn't because we didn't know about it), but otherwise I felt that our trip covered all the "must-do" sights. Francisco managed questions and interactions with vendors along the way, so we felt we were well informed.

We didn't work with Fransisco, but with Pamela. Perhaps they work together.
This feedback is to help operations and not complaints.

I was grateful for Pam's assistance in getting my misplaced bags returned very quickly.
Other than that, I found my group had to inquire many times before we got some answers. More details and information would be very helpful in your clients planning.
The website was not so easy to navigate.
Also, we were told we had a busr ide of several hours and should bring some snacks. We were not told we should prepare for an 11 hour ride and to bring actual meals along. We were not prepared.

We had a very good time, nonetheless. Thank you.

Francisco was wonderful in helping us plan this trip, lots of great suggestions...and when he was away on work he had a colleague interact and she filled his show very nicely. Overall they made is a very easy, smooth sailing trip!

Our trip to Chili from December 26 - January 8th with our family of five, was a huge disappointment because of the poor organization from KimKim.

The start of our trip was "Rocky" as we didn't receive our bags after spending several days trying to fly to Santiago, of which was no ones fault, but the person of whom picked us up at the hotel our first morning in Santiago to take us back to the airport to fly to Puerto Natales, had no information about our losing our bags and we couldn't communicate to our driver that we had to go to a certain part of the airport to retrieve them. We finally got ahold of Angel, our food tour person in Santiago and he translated the information to our driver. It was very stressful and should have been taken care of by KimKim.

We have used KimKim for another trip that was spectacular in Norway, while spending two weeks with the most spectacular guidance from our guide (Mathias) with KimKim. This current trip to Chili and Patagonia was abysmal in comparison. We had one miscommunication after the next and it was very apparent that KimKim was utilizing 1, 2 and 3 party groups to facilitate our trip. There were several times when we did not know who our contact was and we were contacting three different people at a time trying the get the situations worked out. After being picked up by our tour guide (Felipe) in Puerto Natales at the beginning of out trip, we had to tell him what was on our agenda. He had some kind of an idea with our touring the national park, but did not know anything about lunch and that it was to be provided. We had to wait 30 minutes at 2:30 in the afternoon, standing in the foyer of the restaurant to see what we were allowed to order and then waiting another 10 minutes to see if we had drinks provided.

On our second day in Puerto Natales, Felipe again didn't know that tix were already purchased for the boat ride to the French Valley for our trek to the Torres Del Paine, so I husband spent a good amount of time frantically trying to book tix finding out that the day was sold out!!! We decided that we would just drive straight to the boat to try to ask to please allow us on as this was our only day to trek, but then on our way heard from Pamela, via text that tix were already purchased for us. Very stressful.
We were unhappy with the accommodations in Puerto Natales as the Glacier Hotel was more like a banged up youth hostel. The bedding was visibly dirty in one of our rooms and there was actually a hole in one of the bathroom doors where it had been either kicked in or in someway damaged. We were moved to another room which was nicer, but still found the hotel unacceptable. The breakfast offered was sub par as well, with the only hot item being scramble eggs and everything else store bought, packaged pastries and the like. We did inform or original contact, Francisco that we were unhappy, but he informed us that because it was high season, this place was our only option. This is totally untrue as we called around and found several properties that were not booked.

We were so disappointed with the Glacier Hotel that we contacted Francisco and had our hotel in Puerto Varas changed after seeing it was of the same calibar hotel as the Glacier and was outside the city limits, where we would not be able to walk the town. We were charged an extra $500 and service fees to change to the new Hotel for three nights. Again Francisco said that he had to book the original hotel in Puerto Varas because of late booking, but this too wasn't true as we had no trouble booking at the Hotel Puelche of which we very much enjoyed, we could walk to town and loved the accommodations. When my husband looked back at communication with Francisco, my husband inquired why we were booked in this hotel, and we were told once again that it was an availability issue and we wouldn't want any other place, that this was "THE" place to stay.

Lastly, we were booked at the Hilton Hotel by the airport in Santiago for out last two nights of which is 15 to 30 min away from any sites and my husband contacted Francisco before we arrived in Chili about changing this hotel and never received a response from him.

We are a traveling family of five and have been to over 80 countries and now have the means to hire a company to assist us with planning trips and moving forward, will not employ KimKim for the job.

Considering the amount we paid for the trip to Chili, the return was abysmal.

We have many friends of whom travel and too, will not recommend your company to them as a source for travel.

Stephanie Drummond

Hotel Reviews

Hotel Glaciares

cesson sevigne

This is like an old youth hostel. Low budget place with very nice people running the front desk. The rooms were pretty clean, but bedding not and no mattress covers, just a very thin sheet.

Authenticity & Character

Bedding upgraded and mattress covers

Location

Walking to downtown

Staff

Very nice people all around

Cleanliness & Comfort

Our duvet covers were noticeably dirty and had no covers on them.

Park Plaza Santiago

Santiago

It was a middle of the road hotel.

Authenticity & Character

The bedding

Location

Staff

Cleanliness & Comfort

Activity Review

Santiago Food Tour & Cooking Class

Santiago

We love Angel and Jenny. We had a blast cooking and loved the food. Very sweet couple.

Quality of Experience

Guides, Drivers and Staff

Transport