Responsible Travel S.A.

I really appreciate you taking the time to share your experience in both Buenos Aires and Chile. Your comments are very helpful for us, especially regarding the transportation and communication after the Tango Show in Buenos Aires. We always want our travelers to feel comfortable, supported, and well taken care of throughout their journey, and feedback like yours helps us continue improving and making the experience even smoother.

I am especially happy to hear that you enjoyed the Tango Show and the tours in Buenos Aires, as well as your experiences in Santiago. It is wonderful to know that you had such a great experience with William and our team in Chile. I hope you take home many beautiful memories from both Buenos Aires and Chile.

It was a great pleasure having you travel with us, and I appreciate the trust you placed in our team to organize your journey. South America has so many incredible places to discover, and I would be very happy to have the opportunity to help you plan another adventure with us in the future.

Whenever you start thinking about your next trip, please know that we would be delighted to welcome you back and help create another memorable experience for you!

Dear Sabrina,

Thank you very much for your feedback and for taking the time to evaluate our services. We are pleased to know that you had a positive experience with the local guides.

I understand that your group had an unfortunate start, with flights delayed and changed, which also caused changes to the itinerary. Although your flights were not reserved through us, we made the necessary adjustments without any additional charges. Some pickup times and services were adjusted following changes to the group’s flight schedule, and our team worked to update the arrangements accordingly.

While you still enjoyed some of the experiences, I understand that these changes caused inconvenience and affected your overall impression of the trip. I am sorry that we could not adapt the arrangements in a way that allowed you to appreciate your time in Chile even more.

Please rest assured that all members of our team made every effort to provide you with an amazing experience in Chile.

Best regards,
Thaiss and Team!

Dear Sonia,

Thank you very much for your feedback and taking your time to evaluate our services. I understand that your group had an unfortunate start, with flights delayed and even changed. As your flights were not booked through us, we kindly recommend contacting the airline regarding any reimbursement related to your flights.

Despite the unexpected changes, our team adjusted your itinerary and reorganized your airport transfer to accommodate your delayed arrival and lost luggage, all at no additional cost. If you have separate travel insurance or need documentation from your airline for the affected missed activities or transfers, we would be happy to provide it to support your claim.

While I understand that you still enjoyed the experiences during your travel with us, the flight problems surely caused some inconveniences to your travel and effected your overall impression of your trip, and I am sorry that we could not compensate the issues you had with your flights in a way you could appreciate your time in Chile even more.

Please rest assured that all members of our team made a big effort to provide you with an amazing time in Chile.

Best regards,
Thaiss and Team!

Dear Melissa,

Thank you very much for your feedback and taking your time to evaluate the individual services. I understand that your group had an unfortunate start, with flights delayed and even changed, which then caused some changes in the itinerary too as we had to adapt to the new travel times and even travel dates. Although your flights were not reserved with us, we made all necessary changes without any additional charges.

While some of you still enjoyed the experiences, I understand that this caused inconveniences to your travel and effected your overall impression of your trip, and I am sorry that we could not compensate the issues you had with your flights in a way you could appreciate your time in Chile more.

Please rest assured that all members of our team went above and beyond to provide you with an amazing time in Chile.

Best regards,
Thaiss and Team!

Hi Olga & Nathan,

Thank you so much for your wonderful review. It truly means a lot to me and to our team.

It was a pleasure helping you plan your trip to Chile, and I am so happy to hear that your experience felt smooth, flexible, and memorable from beginning to end. We always want our travelers to enjoy the journey without having to worry about the details, so your words are very rewarding.

I am especially glad you enjoyed your time in Santiago, the food tour with Angel, and your visit to Valparaíso and Viña del Mar. It also makes me so happy to know that the gin tasting in Puerto Natales became such a fun highlight for you.

Thank you as well for mentioning Nacho, Paulo, Christian, and Jose. I will be sure to share your kind words with them. They will be very happy to know they helped make your trip so special.

I am also delighted that you loved Hotel Castillo Rojo. It really is a beautiful place and a wonderful choice for Santiago.

Thank you again for trusting us with your trip. It was a pleasure to be part of your Chile adventure, and I would be happy to help you plan another journey in South America anytime.

Warm regards,
Francisco