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Responsible Travel S.A.

Responsible Travel has been designing tailor-made journeys across South America for more than 15 years, with a dedicated team specializing in Chile and Patagonia.

We know Chile from north to south, from the Atacama Desert, Santiago and the wine regions to the Lake District, Carretera Austral, Torres del Paine and the far south of Patagonia. We also create journeys that combine Chile with Argentina, making it easy to experience both sides of Patagonia in one well-planned trip.

Every itinerary is designed around the traveler. Whether you want to hike in Patagonia, explore the Atacama Desert, discover Rapa Nui, experience Chile's food and wine, see wildlife, or simply travel at a more relaxed pace, we adapt the trip to your interests, available time, travel style and budget.

Our name, Responsible Travel, reflects the way we work. We believe being responsible starts with taking care of the people who trust us with their vacation. You have a real team behind your trip, from the planning stage through your travels, with local support available when plans change or you need assistance along the way.

Responsibility also extends to the destinations we visit. We work with local guides, accommodations, communities and conservation initiatives, and we aim to make sure tourism creates a positive impact while protecting the natural and cultural places that make South America special. Our sustainability work has been recognized through programs including Travelife and TourCert, and Responsible Travel was named South America's Leading Green Tour Operator at the 2025 World Travel Awards.

For travelers planning a longer journey, our team can also connect Chile and Patagonia with Bolivia, Peru, Ecuador and the Galápagos, and Colombia. This means you can plan a more complex multi-country trip with one experienced team helping coordinate the journey.

For us, a great trip is not about fitting as much as possible into an itinerary. It is about understanding how you want to travel, getting the details right, and being there when it matters.

Responsible Travel S.A. is part of the following groups: Chile Travel Agents, Patagonia Travel Agents

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Top itineraries and travel advice

Recent Trip Reviews for Responsible Travel S.A.

All arrangements occurred as promised by Fran...
Chile | Oct 10 - Oct 18, 2026

Craig
Craig H.
San Jose, CA | Reviewed on Oct 21, 2026

All arrangements occurred as promised by Francisco. Guides and others were reliable, helpful, knowledgeable and intent on addressing my concerns. Patagonia is an otherworldly wilderness requiring physical exertion to enjoy and avoid mishaps, couldn't be done without the Kimkim team's assistance. Thanks, be well and good luck in all matters, Craig Hong

Local specialist: Francisco Torres
Francisco
Francisco Torres
Local specialist in San Pedro de Atacama, Chile | Replied on Oct 25, 2026

Thank you very much, Craig, for your kind words and for trusting me with your Patagonia trip. It was a pleasure assisting you, and I’m very glad everything went as planned. Wishing you all the best and many more great adventures!
Francisco

Our original travel planner was not great, bu...
Chile | Sep 20 - Sep 26, 2026

Rachael
Rachael S.
North Olmsted, OH | Reviewed on Oct 04, 2026
Our original travel planner was not great, but once it was switched, we had a much better experience. We loved everything about Chile and each and every guide, driver and accommodation exceeded our expectations. We can't wait to return! Read more

Our original travel planner was not great, but once it was switched, we had a much better experience. We loved everything about Chile and each and every guide, driver and accommodation exceeded our expectations. We can't wait to return!

Hotel Review
Hotel Director Vitacura
Santiago, Vitacura, Región Metropolitana

Great location, nice rooms

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Hike to Mirador Base Torres del Paine - Full Day Tour
Hike to Mirador Base Torres del Paine - Full Day Tour
Chile

This was our favorite day of the entire trip. Our driver, Jorge, and our amazing guide Daniel made the experience for us. The hike was breathtaking, we loved everything about it. The provided lunch was delicious- lunch with a view!! Daniel was very knowledgeable and pointed out many facts and animals for us. It felt like we were hiking alongside a friend. His happiness and love for his work was effervescent. We had so much fun on the drive back to Puerto Natales with Jorge and Daniel stopping for animal sitings. They even brought a hat we left in the car back to the hotel for us. This was a top notch tour and honestly, it made our trip!! I would highly recommend this to anyone of reasonable fitness and ability. I am so happy to have seen the base of Torres del Paine!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Welcome to Puerto Natales.
Welcome to Puerto Natales.
Puerto Natales

We had a nice driver arranged by Kim Kim. We had arranged our own accommodations- Hotel Vinnhaus was fabulous! We did not like the original hotel suggested by Thaiss. You should add this hotel to your list of options. It was boutique and special and we loved it there.

Transport
Full Day Valparaiso & Viña del Mar - Group Tour
Full Day Valparaiso & Viña del Mar - Group Tour
Santiago

Maria was an incredibly knowledgeable guide and she made the experience special for us

Quality of Experience
Guides, Drivers and Staff
Transport
Concha & Toro Wine Tasting Tour
Concha & Toro Wine Tasting Tour
Chile

This was arranged by us, but our driver was fabulous. We also did a wine tour of Santa Rita. Jo was amazing!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Felipe Pereira
Felipe
Felipe Pereira
Local specialist in Puerto Natales, Natales, Chile | Replied on Oct 05, 2026
Hello Rachael! Thank you so much for taking the time to share such a thoughtful and heartfelt review. It means a great deal to us. I am especially happy to know that, after changing your travel planner, the rest of your journey became such a positive experience. Most importantly, it is wonderful to hear that Chile itself left such a lasting impression on you and that the guides, drivers, accommodations, and experiences all exceeded your expectations. Your words about your day in Torres del... Read more

Hello Rachael!

Thank you so much for taking the time to share such a thoughtful and heartfelt review. It means a great deal to us.

I am especially happy to know that, after changing your travel planner, the rest of your journey became such a positive experience. Most importantly, it is wonderful to hear that Chile itself left such a lasting impression on you and that the guides, drivers, accommodations, and experiences all exceeded your expectations.

Your words about your day in Torres del Paine are particularly special. It sounds like Daniel and Jorge helped turn an already breathtaking place into one of those unforgettable travel memories that stay with you long after you return home. I am sure Daniel will be touched to hear that his knowledge, passion, and joy for what he does made you feel as though you were hiking alongside a friend. And the fact that they went out of their way to stop for wildlife and even return the hat you left behind says so much about the care they put into the experience.

Thank you as well for sharing your feedback about Hotel Vinnhaus. Discovering special, charming places like this is an important part of creating memorable journeys, so your recommendation is truly appreciated.

It was a pleasure to be part of your journey through Chile. Knowing that you loved the country so much that you are already looking forward to returning is perhaps the greatest compliment we could receive.

Chile will be here waiting for you, with many more beautiful places and unforgettable experiences to discover. We would be delighted to welcome you back someday.

Best,
Felipe

Wonderful Wine Experience in Chile
Chile | Sep 2 - Sep 8, 2026

J
Jason S.
New Orleans, LA | Reviewed on Sep 17, 2026
My wife and I experienced a fantastic - though too short - trip to Chile, in which we concentrated on Santiago and the wine country of Maipo and Colchuagua. Our local guides, led by Favio's team, were superb and knowledgable, and were accommodating and very friendly to us. We had two drivers, Pierro in Santiago and Cristobal in the valleys, who were professional, courteous, and excellent on the roads. We always felt very safe and completely in the best of care. I would highly... Read more

My wife and I experienced a fantastic - though too short - trip to Chile, in which we concentrated on Santiago and the wine country of Maipo and Colchuagua.

Our local guides, led by Favio's team, were superb and knowledgable, and were accommodating and very friendly to us. We had two drivers, Pierro in Santiago and Cristobal in the valleys, who were professional, courteous, and excellent on the roads. We always felt very safe and completely in the best of care.

I would highly recommend them to anyone who wished a trip to this stunning country, and I would also say that no amount of time is enough to visit all that Chile has to offer. We will certainly visit Chile again and use their services a second time.

Jason S. and Yoko.

Hotel Reviews
Hotel NOI Blend Colchagua
Santa Cruz, O'Higgins

A real treat of a hotel in Colchuagua Valley, near to several wineries and with a lovely garden area. The restaurant was amazing. While it did get chilly at night - the rooms have extremely high ceilings - the heated bathroom floor and the thick covers were fine.

Authenticity & Character
Very much what you would think an old hacienda or ranch would be like.
Location
Very close to the major wineries of Colchuagua Valley and quiet at night.
Staff
Although they did not speak much English, they used translator apps and were able to handle my poor Spanish well! The chef did amazing things in the kitchen.
Cleanliness & Comfort
Las mojadas Hotel
Chile

Actually, we would take another visit to Pirque just to stay at this hotel. It has a large internal garden, beautiful walking areas, clean and comfortable rooms, and a very good restaurant. We only were here for one night but in the future I might change that. It's close to the wineries of Concha y Toro and Santa Rita.

Authenticity & Character
Unique design and beautiful area.
Location
It's tucked away in a rather obscure corner of Maipo Valley but the gardens are gorgeous.
Staff
All the staff seemed perfectly bilingual.
Cleanliness & Comfort
Hotel Director Vitacura
Santiago, Vitacura, Región Metropolitana

This hotel is comfortable and clean. It is located in Vitacura, which is a very high-end mainly residential and commercial neighborhood in Santiago. There are very good restaurants and shopping nearby. You are, however, quite far away from the old historic parts of the city, and there is no convenient subway line to the Vitacura neighborhood, making you reliant on the bus system, taxis, or a private car. If you are looking to be close to the old city, this might not be the accomodation you want, but if the new district and the nightlife and restaurants are what you are looking for, this is a very good choice. The staff were friendly and able to understand my poor Spanish!

Authenticity & Character
This isn't really a hotel with "old-world" charm. It's fine but nothing special.
Location
This is in a new neighborhood and close to many very good restaurants.
Staff
The staff were very accommodating with my poor Spanish and quite easy to work with.
Cleanliness & Comfort
Activity Reviews
San Pedro Vineyard
San Pedro Vineyard
Chile

The very high slopes at this vineyard meant that we did not have a horse or car tour around the wineries like we did with the others. The tour was still quite enjoyable. We also found that this winery is a bit more experimental in the way that they approach and make wine. It's a young winery with interesting new techniques and it is very different from Montes, Viu Manent, or Santa Rita.

Quality of Experience
Guides, Drivers and Staff
Transport
Casa silva Vine Yard
Casa silva Vine Yard
Colchagua

The tour is not very large - the wine shop to the fields to the production facility to the cellars is a very short walk. If you are mobility impaired this is a good choice as there will not be a lot of walking. The owner's collection of classic cars is included in the experience, which makes a nice addition.

Quality of Experience
It's a smaller winery and has fewer tours so it's easy to get a more personal attention.
Guides, Drivers and Staff
Transport
Santiago City Tour Private
Santiago City Tour Private
Santiago

I have to confess that we did not do the private city tour. We were exhausted from our flight to Chile and did not have the strength to take the tour. The guide did come back the next day to tour with us for the food tour, and she was very kind and accommodative.

Viu Manent visit and activities.
Viu Manent visit and activities.
Colchagua

This tour includes a horseback buggy, which can be a little shaky and jolting for older passengers. Climbing into the buggy can be a challenge for people who are mobility impaired. The tour goes around the Vineyards to the main winery and then back to the main area for tasting. We enjoyed the tour and tastings. We did not stop at the restaurant, but it was absolutely PACKED with people who seemed to be greatly enjoying their meals. There was a large space outside for children to run around and play safely.

Quality of Experience
Guides, Drivers and Staff
Transport
Food & Wine Experience at Viña Montes 7th best Vineyard in the World!
Food & Wine Experience at Viña Montes 7th best Vineyard in the World!
Chile

This was a very unique experience. The owners of this relatively young label are eccentric and have a property that reflects their eccentricities. Part of the tour involves a car tour up the side of the mountain over which much of the production can be seen and photographs can be taken of the main building. We found this tour guide to be the best of all of our tour guides she was very good about engaging with my wife, whereas most of the tour guides looked and spoke to me and did not speak to my wife directly during much of the tasting. The winery is a little different from others in the owner's eccentricities, but it is a very pleasant experience and one we certainly see it as a "must" stop in Colchuaga Valley. We did not eat at the restaurant, which originally we were planning on doing (we were SO full from breakfast), so I cannot give a report on the restaurant. It looked wonderful overall.

Quality of Experience
Beautiful scenery, gorgeous views and really beautiful setting.
Guides, Drivers and Staff
The female guide was very good about making sure to speak to all members of the tour.
Transport
Concha y Toro  and Santa Rita  Vineyard
Concha y Toro and Santa Rita Vineyard
Pirque

Santa Rita winery This is the second largest winery in Chile with a very large tour, and there are many different facets of the tour that has different appeals to different people. The tour itself goes through the very extensive gardens which are very attractive. It includes a look at the chapel and the former home which is now a boutique hotel. Admission to the former home is restricted to people who are spending the night at the hotel. The tour then includes a look at the cellar, the cellar facilities and has a brief historical video of the famous cellar that hid the 120 patriots of Bernardo O'Higgins, the Chilean independence leader. The winery has a very large restaurant which is excellent. The wine store is extensive. There is also a museum which we did not go into. This tour could easily take one hour to complete with tasting, not including the museum or any food in the restaurant. Although this is a long tour and a large area to walk around, I do think it is a very good tour and was one of the best traditional winery tours we took. Concha y Toro This is the largest winery in Chile, one of the largest in the entire world, and it is the most visited. The area is immense. It is very, very crowded and often over-crowded in many places with so many visitors. The winery has spent a lot of money building a new wine experience tour and frankly, I am not sure that it is really worth it. There is an enormous amount of educational, and then what I would refer to as infotainment with the legend of Don Melchior and the Casillero del Diablo as the featured attraction. It was very over the top and seemed very Disney-fied to us. Perhaps some tourists would appreciate this, but we did not find it added anything to our experience. I would also say that at Concha y Toro, there were many employees, but none of the employees we met had worked at the winery for a full year - almost everyone was six months or less, whereas most other wineries had guides who had been employed for many years. As such, the new guides often seemed a little confused or overwhelmed at times. I’m not certain if this is simply because it’s so big, but I would be hesitant to send anyone on this tour without first alerting them to the size and the type of experience that they were going to get.

Quality of Experience
Concha y Toro's guides lacked experience.
Guides, Drivers and Staff
Our driver was excellent and pointed out many nice sites in the area.
Transport
Because these two wineries are not easily accessible off the highway, I'd recommend a driver.
Santiago Food Tour & Cooking Class
Santiago Food Tour & Cooking Class
Santiago

This was really one of the highlights of our trip, to be brought into someone's home and be cooked a local meal and learn how to make common traditional dishes. We always enjoy experiencing real native food and this was a very good choice.

Quality of Experience
Food
We helped make empanadas and ceviche, and had a wonderful poached pear dessert.
Guides, Drivers and Staff
The chef was the driver's mother, and there was a lot of family in-jokes that were shared and appreciated.
Transport
Local specialist: Felipe Pereira
Felipe
Felipe Pereira
Local specialist in Puerto Natales, Natales, Chile | Replied on Sep 18, 2026
Dear Jason, I hope you are doing very well! Thank you so much for your amazing review! It really means a lot to us. It was a pleasure for us to work on your trip and help make this experience special for you and your wife. I am especially happy to hear that you enjoyed Chile, its food, culture, history, and of course, the beautiful wine country. I really appreciate all your kind words about our guides and drivers as well. I will make sure to share your comments with the whole team, as I... Read more

Dear Jason,

I hope you are doing very well!

Thank you so much for your amazing review! It really means a lot to us.

It was a pleasure for us to work on your trip and help make this experience special for you and your wife. I am especially happy to hear that you enjoyed Chile, its food, culture, history, and of course, the beautiful wine country.

I really appreciate all your kind words about our guides and drivers as well. I will make sure to share your comments with the whole team, as I know they will be very happy to hear them.

It makes me even happier to know that you would like to come back to Chile. There is still so much more to discover, and we would be more than happy to help you organize your next journey and show you another side of this amazing country.

Once again, thank you so much for trusting us with your trip!

Warm regards,
Favio & Francisco

Touring Santiago
Chile | Aug 19 - Sep 2, 2026

K
Kevin R.
Los Angeles, CA | Reviewed on Sep 10, 2026
The driver who took me on the wine tour was punctual, friendly and spoke good English. I do not recall his name, but he was also my driver the following day with my tour guide William. William was very informative and knowledgeable about the history within Santiago. Read more

The driver who took me on the wine tour was punctual, friendly and spoke good English. I do not recall his name, but he was also my driver the following day with my tour guide William. William was very informative and knowledgeable about the history within Santiago.

Activity Reviews
Tango Show & Dinner
Tango Show & Dinner
Buenos Aires

Tango show was very enjoyable and highly recommend it.

Quality of Experience
Transport
Driver came 30 minutes early and would not wait ten minutes. The driver left and I had to find the location and take an Uber. Poor communication with Transport drivers and Kim Kim Staff in Buenos Aires.
Buenos Aires City Tour
Buenos Aires City Tour
Buenos Aires

Very informative and enjoyable tour of Buenos Aires. Small group of 5 was enjoyable.

Quality of Experience
Guides, Drivers and Staff
Transport
Transport to the tour van was good. When the tour ended, I had to fend for myself to get back to my hotel. Ended up walking 3 1/2 miles
Spend Your Day at Viña Santa Rita- Wine Tasting day
Spend Your Day at Viña Santa Rita- Wine Tasting day
Chile

Hada private English tour. Very enjoyable

Quality of Experience
Guides, Drivers and Staff
Transport
Santiago City Tour Private
Santiago City Tour Private
Santiago

My tour guide William spoke very good English and was very knowledgeable about the history of Santiago

Quality of Experience
Guides, Drivers and Staff
Driver was punctual and very freindly
Transport
Easy to connect with the transport drivers in Santiago. Had challenges with the transport drivers in Buenos Aires. Kim Kim agent was difficult to contact when in Buenos Aires.
Local specialist: Felipe Pereira
Felipe
Felipe Pereira
Local specialist in Puerto Natales, Natales, Chile | Replied on Sep 11, 2026
I really appreciate you taking the time to share your experience in both Buenos Aires and Chile. Your comments are very helpful for us, especially regarding the transportation and communication after the Tango Show in Buenos Aires. We always want our travelers to feel comfortable, supported, and well taken care of throughout their journey, and feedback like yours helps us continue improving and making the experience even smoother. I am especially happy to hear that you enjoyed the Tango Show... Read more

I really appreciate you taking the time to share your experience in both Buenos Aires and Chile. Your comments are very helpful for us, especially regarding the transportation and communication after the Tango Show in Buenos Aires. We always want our travelers to feel comfortable, supported, and well taken care of throughout their journey, and feedback like yours helps us continue improving and making the experience even smoother.

I am especially happy to hear that you enjoyed the Tango Show and the tours in Buenos Aires, as well as your experiences in Santiago. It is wonderful to know that you had such a great experience with William and our team in Chile. I hope you take home many beautiful memories from both Buenos Aires and Chile.

It was a great pleasure having you travel with us, and I appreciate the trust you placed in our team to organize your journey. South America has so many incredible places to discover, and I would be very happy to have the opportunity to help you plan another adventure with us in the future.

Whenever you start thinking about your next trip, please know that we would be delighted to welcome you back and help create another memorable experience for you!

While the guides were good, this tour company...
Chile | Jul 18 - Jul 25, 2026

S
Sabrina P.
Atlanta, GA | Reviewed on Aug 03, 2026
While the guides were good, this tour company is overpriced and tough to work with. Despite confirming information several times they really had everything wrong - passport numbers, pick up times, number of people, dates. It was really disappointing based on how much they charge. I wouldn't book with them again. Read more

While the guides were good, this tour company is overpriced and tough to work with. Despite confirming information several times they really had everything wrong - passport numbers, pick up times, number of people, dates. It was really disappointing based on how much they charge. I wouldn't book with them again.

Hotel Review
Client to Book Own Accommodation in Santiago
Santiago

The hotel was great - we stayed at the Ritz Carlton. It's an older property, but the service is what you would expect of that caliber of hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Thaíss Benítez
Thaíss
Thaíss Benítez
Local specialist in Santiago, Chile | Replied on Aug 04, 2026
Dear Sabrina, Thank you very much for your feedback and for taking the time to evaluate our services. We are pleased to know that you had a positive experience with the local guides. I understand that your group had an unfortunate start, with flights delayed and changed, which also caused changes to the itinerary. Although your flights were not reserved through us, we made the necessary adjustments without any additional charges. Some pickup times and services were adjusted following... Read more

Dear Sabrina,

Thank you very much for your feedback and for taking the time to evaluate our services. We are pleased to know that you had a positive experience with the local guides.

I understand that your group had an unfortunate start, with flights delayed and changed, which also caused changes to the itinerary. Although your flights were not reserved through us, we made the necessary adjustments without any additional charges. Some pickup times and services were adjusted following changes to the group’s flight schedule, and our team worked to update the arrangements accordingly.

While you still enjoyed some of the experiences, I understand that these changes caused inconvenience and affected your overall impression of the trip. I am sorry that we could not adapt the arrangements in a way that allowed you to appreciate your time in Chile even more.

Please rest assured that all members of our team made every effort to provide you with an amazing experience in Chile.

Best regards,
Thaiss and Team!

Overall this trip was full of hassles.
Chile | Jul 18 - Jul 25, 2026

S
Sonia M.
Boston, MA | Reviewed on Jul 28, 2026
Overall this trip was full of hassles. 1) Kimkim will not disclose tour costs so it is difficult to make choices about where you want to spend your resources. 2) I bought insurance and had flight issues which required us to miss some tours. These were not reimbursed. 3) When my bags did not arrive at the airport and I was filling out a missing bag form, I got a call to say that there would be a charge because the driver was waiting too long. 4) the actual itinerary was wrong multiple times... Read more

Overall this trip was full of hassles. 1) Kimkim will not disclose tour costs so it is difficult to make choices about where you want to spend your resources. 2) I bought insurance and had flight issues which required us to miss some tours. These were not reimbursed. 3) When my bags did not arrive at the airport and I was filling out a missing bag form, I got a call to say that there would be a charge because the driver was waiting too long. 4) the actual itinerary was wrong multiple times (dates, people, etc).

I will say the local guides (Ale, Angel and Jennifer) were great. Friendly and knowledgeable.

Hotel Review
Client to Book Own Accommodation in Santiago
Santiago
Activity Reviews
Wine Tasting, Valparaiso and Viña del Mar- Private Tour
Wine Tasting, Valparaiso and Viña del Mar- Private Tour
Santiago

Loved Valaparaiso. Great town and we really enjoyed walking around, hearing the history and shopping.

Quality of Experience
Guides, Drivers and Staff
Transport
Viña Santa Rita- Wine Tasting day
Viña Santa Rita- Wine Tasting day
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Wine Tasting at Viña Cousiño Macul
Wine Tasting at Viña Cousiño Macul
Santiago

Great vineyard!!

Quality of Experience
Guides, Drivers and Staff
Transport
Adventure Day at Maipo Valley - Waterfalls, Adrenaline & More!
Adventure Day at Maipo Valley - Waterfalls, Adrenaline & More!
Chile

We had 2 older people in our group. The hike that was described as a gentle stroll was wet, full of rocks and too strenuous for them. The location was beautiful. The lunch stop was terrible

Quality of Experience
Guides, Drivers and Staff
Transport
Santiago City Tour
Santiago City Tour
Santiago

Great tour. The cable car part of the tour was awesome.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Thaíss Benítez
Thaíss
Thaíss Benítez
Local specialist in Santiago, Chile | Replied on Aug 01, 2026
Dear Sonia, Thank you very much for your feedback and taking your time to evaluate our services. I understand that your group had an unfortunate start, with flights delayed and even changed. As your flights were not booked through us, we kindly recommend contacting the airline regarding any reimbursement related to your flights. Despite the unexpected changes, our team adjusted your itinerary and reorganized your airport transfer to accommodate your delayed arrival and lost luggage, all at... Read more

Dear Sonia,

Thank you very much for your feedback and taking your time to evaluate our services. I understand that your group had an unfortunate start, with flights delayed and even changed. As your flights were not booked through us, we kindly recommend contacting the airline regarding any reimbursement related to your flights.

Despite the unexpected changes, our team adjusted your itinerary and reorganized your airport transfer to accommodate your delayed arrival and lost luggage, all at no additional cost. If you have separate travel insurance or need documentation from your airline for the affected missed activities or transfers, we would be happy to provide it to support your claim.

While I understand that you still enjoyed the experiences during your travel with us, the flight problems surely caused some inconveniences to your travel and effected your overall impression of your trip, and I am sorry that we could not compensate the issues you had with your flights in a way you could appreciate your time in Chile even more.

Please rest assured that all members of our team made a big effort to provide you with an amazing time in Chile.

Best regards,
Thaiss and Team!

The experience was not great - there were man...
Chile | Jul 18 - Jul 25, 2026

M
Melissa R.
Ashburn, VA | Reviewed on Jul 26, 2026
The experience was not great - there were many errors during all stages of the trip from planning to the actual days. Details were not provided properly and pricing was way above market. The guides were mediocre but nice. The transport vehicles were not up to the class they should be for the price we paid. The meal stops were not very nice. Read more

The experience was not great - there were many errors during all stages of the trip from planning to the actual days. Details were not provided properly and pricing was way above market. The guides were mediocre but nice. The transport vehicles were not up to the class they should be for the price we paid. The meal stops were not very nice.

Hotel Review
Client to Book Own Accommodation in Santiago
Santiago
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Wine Tasting, Valparaiso and Viña del Mar- Private Tour
Wine Tasting, Valparaiso and Viña del Mar- Private Tour
Santiago
Quality of Experience
Guides, Drivers and Staff
Transport
Viña Santa Rita- Wine Tasting day
Viña Santa Rita- Wine Tasting day
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Adventure Day at Maipo Valley - Waterfalls, Adrenaline & More!
Adventure Day at Maipo Valley - Waterfalls, Adrenaline & More!
Chile

It would be helpful to provide more info about the terrain in advance. We had noted that we had senior citizens in our group and the terrain was not as described.

Guides, Drivers and Staff
Transport
Local specialist: Thaíss Benítez
Thaíss
Thaíss Benítez
Local specialist in Santiago, Chile | Replied on Jul 31, 2026
Dear Melissa, Thank you very much for your feedback and taking your time to evaluate the individual services. I understand that your group had an unfortunate start, with flights delayed and even changed, which then caused some changes in the itinerary too as we had to adapt to the new travel times and even travel dates. Although your flights were not reserved with us, we made all necessary changes without any additional charges. While some of you still enjoyed the experiences, I... Read more

Dear Melissa,

Thank you very much for your feedback and taking your time to evaluate the individual services. I understand that your group had an unfortunate start, with flights delayed and even changed, which then caused some changes in the itinerary too as we had to adapt to the new travel times and even travel dates. Although your flights were not reserved with us, we made all necessary changes without any additional charges.

While some of you still enjoyed the experiences, I understand that this caused inconveniences to your travel and effected your overall impression of your trip, and I am sorry that we could not compensate the issues you had with your flights in a way you could appreciate your time in Chile more.

Please rest assured that all members of our team went above and beyond to provide you with an amazing time in Chile.

Best regards,
Thaiss and Team!

Thank you Francisco
Chile | Jul 7 - Jul 14, 2026

K
KATER C.
Miami, FL | Reviewed on Jul 15, 2026
There were some problems upon checking into the ski resort. Francisco, who was constently involved every step of the way, took care of all. Never a question that was not answered immediately. All 6 gentlemen loved their trip and had a phenomenal time. Thank you Francisco! Read more

There were some problems upon checking into the ski resort. Francisco, who was constently involved every step of the way, took care of all. Never a question that was not answered immediately. All 6 gentlemen loved their trip and had a phenomenal time. Thank you Francisco!

Hotel Review
Hotel 3 Puntas Valle Nevado
Santiago

I only give it a 4 out of five because the rooms that were booked did not exist. Alternatives were given and all worked out fine. Also: Hotel 3 Puntas Valle Nevado had the only night time bar/lounge and the noise was constant - however if the men were in the age group - all would have been fine and they learned to live with it.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Ski Day Valle Nevado
Ski Day Valle Nevado
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Transferro was Exceptional
Local specialist: Francisco Torres
Francisco
Francisco Torres
Local specialist in San Pedro de Atacama, Chile | Replied on Jul 16, 2026

Hi Kater C,

Thank you so much for your review.

I truly appreciate you taking the time to share your experience in detail. It means a lot to me that, despite the challenges at check-in, you felt supported throughout the trip and that all 6 gentlemen had a wonderful time in Valle Nevado.

Thank you as well for your kind words about my assistance. I was very happy to help your group, and I’m grateful for your trust throughout the process.

Best,
Francisco

Our 2 1/2 week in Chile was fantastic! We tra...
Chile | May 6 - May 22, 2026

Alexis
Alexis O.
New Rochelle, NY | Reviewed on Jun 13, 2026
Our 2 1/2 week in Chile was fantastic! We travelled to the Atacama, Lake District, Valparaiso, the Casablanca Valley, Santiago and Rapa Nui. Our Kimkim team worked with us on several iterations of planning to fine tune the experience to align to our goal to experience the history, culture and beauty of Chile while staying within our budget. I appreciate the time Riwal took to suggest options for us to consider. The Kimkim app made it easy to keep track of the various versions of the... Read more

Our 2 1/2 week in Chile was fantastic! We travelled to the Atacama, Lake District, Valparaiso, the Casablanca Valley, Santiago and Rapa Nui. Our Kimkim team worked with us on several iterations of planning to fine tune the experience to align to our goal to experience the history, culture and beauty of Chile while staying within our budget. I appreciate the time Riwal took to suggest options for us to consider. The Kimkim app made it easy to keep track of the various versions of the itinerary.

In Chile our local Kimkim team was in contact daily, providing updates and helpful suggestions. A big shout out to Thaiss and Riwal for their support throughout. We enjoyed our guided trips arranged by Kimkim and valued the independent travel suggestions they shared. We returned with great memories and pictures. We’ll definitely plan trips again with Kimkim.

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My
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Visit Frutillar Town in Llanquihue Lake - Half Day
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Visit the Saltos del Petrohue, Todos Los Santos Lake and Osorno Volcano
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Chile

We hoped to hear and learn more about local history from our guide.

Quality of Experience
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Quality of Experience
Guides, Drivers and Staff
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Cochamo Town and Termas del Sol - Relax at the Hot Springs
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Chile

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Quality of Experience
Guides, Drivers and Staff
Transport
Denis handled the rough unpaved roads with great skill.
Local specialist: Riwal Le Derff
Riwal
Riwal Le Derff
Local specialist in Santiago & Quito | Replied on Jun 15, 2026

Hello, dear Alexis
First of all, thank you for taking the time to share your thoughts.
It was wonderful working with you to refine the itinerary and create a journey that balanced your interests, travel style, and budget. Knowing that you returned home with great memories and beautiful pictures means a lot to us.
Thank you again for your trust, your kind words, and your feedback. It was truly a pleasure assisting you during your trip.
We hope to welcome you again in South America in the future.

Best regards,
Riwal

Highest Praise for Francisco and the team at ...
Chile | Feb 8 - Feb 22, 2026

allan
allan s.
Chicago, IL | Reviewed on Jun 03, 2026
Highest Praise for Francisco and the team at KimKim We can't speak highly enough about our team at KimKIm. Our 16 day trip to Patagonia, Atacama and Rapa Nui ran like clockwork. A team member was always almost instantly available (via WhatsApp) whenever we had a question. Not only were the hotels, guides and transfers excellent, they helped make dinner reservations for those of us who speak no Spanish. Just absolutely first rate, from start to finish.
February 23, 2026
Read more

Highest Praise for Francisco and the team at KimKim

We can't speak highly enough about our team at KimKIm. Our 16 day trip to Patagonia, Atacama and Rapa Nui ran like clockwork. A team member was always almost instantly available (via WhatsApp) whenever we had a question. Not only were the hotels, guides and transfers excellent, they helped make dinner reservations for those of us who speak no Spanish. Just absolutely first rate, from start to finish.
February 23, 2026

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My wife and I don't require fancy hotels, just at least a queen size bed and ensuite bathroom. This was just right. It is out of the city proper so you'll need to Uber to town (easy and inexpensive). The hotel restaurant and bar are fine, too.

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Local specialist: Francisco Torres
Francisco
Francisco Torres
Local specialist in San Pedro de Atacama, Chile | Replied on Jun 03, 2026
Hi Allan, Thank you very much for taking the time to leave such a thoughtful review about your trip. It was truly a pleasure helping you plan your journey through <strong>Patagonia, Atacama, and Easter Island</strong>, and I’m very happy to hear that you enjoyed the experience and that everything went smoothly overall. Your kind words about our team, guides, transfers, and communication mean a lot to us. I also appreciate the detailed feedback you shared about the hotels and activities.... Read more

Hi Allan,

Thank you very much for taking the time to leave such a thoughtful review about your trip.

It was truly a pleasure helping you plan your journey through Patagonia, Atacama, and Easter Island, and I’m very happy to hear that you enjoyed the experience and that everything went smoothly overall. Your kind words about our team, guides, transfers, and communication mean a lot to us.

I also appreciate the detailed feedback you shared about the hotels and activities. Reviews like yours are extremely valuable because they help future travelers and help us continue improving our services.

On behalf of everyone at Responsible Travel and kimkim, thank you again for your trust and for choosing us to help organize your adventure in Chile.

Please remember that you are always welcome to contact me again through kimkim if you decide to visit Chile, Argentina, Bolivia, Peru, Ecuador, or any other destination in South America in the future. I would be delighted to help you plan your next trip.

Wishing you all the best and many wonderful travels ahead.

HAsta pronto!
Francisco