Company Logo for Responsible Travel S.A.
Specialists
Reviews for Responsible Travel S.A.
4.8
81 Reviews
Traveler Photos
Photo taken by subhas s
Photo taken by subhas s
Photo taken by subhas s
Photo taken by subhas s
Photo taken by subhas s
Photo taken by subhas s
Photo taken by subhas s
Photo taken by subhas s
see all

Responsible Travel S.A.

We are specialized in Chile and Argentina but we also offer multi-country adventures including Peru, Bolivia Ecuador, and Colombia. From the southeast point on earth to the Caribbean. Visit Galapagos in Ecuador, Machu Picchu in Peru and Torres del Paine in the Patagonia all in the same trip. We know safety is one the of the most important things when traveling that's why we invite you to travel on a Responsible Way.

Responsible Travel S.A. is part of the following groups: Chile Travel Agents, Patagonia Travel Agents

Featured trips & expertise

Top itineraries and travel advice
Family Adventure in Chile: Santiago, the Lake District & Patagonia - 7 Days
Perfect for the nature-loving family, this weeklong Chilean adventure will take you and the kids to some of the country's most stunning places. Meander through Santiago's...
Gentle Family Tour of Chilean & Argentine Patagonia - 14 Days
This two-week South American family adventure is perfect for kids of all ages, introducing you to captivating culture and wildlife as you explore renowned natural wonders at a...
Family-Friendly Chile Highlights: Santiago, Atacama Desert & Valparaíso - 10 Days
Explore Chile from several angles with this 10-day kid-friendly tour of its highlights. Starting in vibrant Santiago, you'll make your way through the otherworldly landscape of...

Recent Trip Reviews for Responsible Travel S.A.

Kimkim ensured a WONDERFUL trip!!
Chile | Oct 4 - Oct 11, 2025

Jay
Jay P.
Newark, NJ | Reviewed on Oct 26, 2025
My wife and I with my sister and her husband decided to use Kimkim to plan our trip to Chile and Rapa Nui (Easter Island). This turned out to be a great decision! Kimkim was great and planning the trip we wanted locating the best places to stay and the ideal tour groups. Further, Riwal was accessible to answer planning questions, responded to our wants and coordinated the trip once we arrived. For instance, we were picked up by the tour group on Rapa Nui and told we would need to purchase... Read more

My wife and I with my sister and her husband decided to use Kimkim to plan our trip to Chile and Rapa Nui (Easter Island). This turned out to be a great decision! Kimkim was great and planning the trip we wanted locating the best places to stay and the ideal tour groups. Further, Riwal was accessible to answer planning questions, responded to our wants and coordinated the trip once we arrived. For instance, we were picked up by the tour group on Rapa Nui and told we would need to purchase our tickets into the parks (~$100/person). However, we understood that these were already paid as part of the package. My sister sent a email to Riwal and, within minutes, the tour guide came to us to say he was mistaken and the tickets had been covered. In a different area, we saw the other hotels on Rapa Nui and were so glad we had Kimkim to pick an amazing one right on the ocean. It would have been impossible for us to compare hotels from our home. I would travel with Kimkim again in a second and am, in fact, considering our next trip with them now.

Local specialist: Riwal Le Derff
Riwal
Riwal Le Derff
Local specialist in Santiago & Quito | Replied on Oct 27, 2025

Hi Jay & Tracy :)
I'm so grateful to read your amazing review.
So happy you enjoyed your entire trip;
It was a real pleasure to be there for you.

All the best,
Riwal

Read all Chile reviews

Excellent experience with Pamela of kimkim
Chile | Oct 2 - Oct 11, 2025

C
Chandru K.
Atlanta, GA | Reviewed on Oct 14, 2025
90% of our interactions were with Pamela, not Francisco - so this review is more based on those interactions. Pam was great - very responsive, flexible, always polite and very honest. Highly recommend working with her. We are used to dealing with much more expensive trips like Backroads and Jacada, which are a bit smoother, but are nearly 50-60% more expensive - which makes kimkim a very good value. The guides, tours and drivers they selected were very good - Angel in Santiago and... Read more

90% of our interactions were with Pamela, not Francisco - so this review is more based on those interactions. Pam was great - very responsive, flexible, always polite and very honest. Highly recommend working with her. We are used to dealing with much more expensive trips like Backroads and Jacada, which are a bit smoother, but are nearly 50-60% more expensive - which makes kimkim a very good value. The guides, tours and drivers they selected were very good - Angel in Santiago and Valparaiso in particular, as well as Eduardo the driver, were excellent.

Hotel Reviews
Lodge Terrantai
San Pedro de Atacama
Authenticity & Character
Location
Staff
Goncalo was fantastic as was the hotel manager
Cleanliness & Comfort
Hotel Cabaña Del Lago Puerto Varas
Puerto Varas
Authenticity & Character
Location
Staff
Cleanliness & Comfort
ICON Hotel
Santiago
Authenticity & Character
Location
Cleanliness & Comfort
Activity Reviews
Full Day Trip- Red Rocks, Lagunas Altiplánicas & Atacama Salt Flats
Full Day Trip- Red Rocks, Lagunas Altiplánicas & Atacama Salt Flats
San Pedro de Atacama
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Visit the Saltos del Petrohue, Todos Los Santos Lake and Osorno Volcano
Visit the Saltos del Petrohue, Todos Los Santos Lake and Osorno Volcano
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Vegetarian Chilean Food Tour & Picnic with a View of Santiago
Vegetarian Chilean Food Tour & Picnic with a View of Santiago
Santiago
Quality of Experience
Guides, Drivers and Staff
Transport
Wine Tasting, Valparaiso and Viña del Mar- Private Tour
Wine Tasting, Valparaiso and Viña del Mar- Private Tour
Santiago
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Francisco Torres
Francisco
Francisco Torres
Local specialist in Santiago & Quito | Replied on Oct 16, 2025
Hello Chandru, Thank you so much for taking the time to share your feedback and for choosing us for your trip to Chile. I’m very happy to hear that you had a great experience with Pamela — she is an essential part of our team and leads the client care and trip operations side, ensuring everything runs smoothly on the ground. During October, I was assisting other traveler groups visiting Chile, so Pamela was the one personally supporting your trip from start to finish. I’m really glad to... Read more

Hello Chandru,

Thank you so much for taking the time to share your feedback and for choosing us for your trip to Chile. I’m very happy to hear that you had a great experience with Pamela — she is an essential part of our team and leads the client care and trip operations side, ensuring everything runs smoothly on the ground.

During October, I was assisting other traveler groups visiting Chile, so Pamela was the one personally supporting your trip from start to finish. I’m really glad to know that you felt well taken care of and enjoyed the service provided by our guides and drivers, especially Ángel and Eduardo.

We truly appreciate your kind words and your trust in Responsible Travel and kimkim. I hope that we’ll have the opportunity to plan another wonderful adventure with you in the future — perhaps exploring a different region of Chile or South America next time!

Warm regards,
Francisco

Read all Chile reviews

We went to Easter Island and San Pietro de A...
Chile | Oct 4 - Oct 11, 2025

J
Julie P.
Los Angeles, CA | Reviewed on Oct 13, 2025

We went to Easter Island and San Pietro de Altacama. Our tours were all amazing and the tripwas seamless. I think most of all I really like a lot of info and Riwal answered me real-time every time I asked a question!!! I would recommend Kimkim.

Local specialist: Riwal Le Derff
Riwal
Riwal Le Derff
Local specialist in Santiago & Quito | Replied on Oct 13, 2025

Hi Julie,
Thank you very much for your review; I really appreciate it. :)
It was a pleasure to follow and assist you during your trip! I can see you have some memorable souvenirs, and that is very important for me.

Best regards, :)
Riwal

Read all Chile reviews

A U.S. - based operations manager please review this case
Chile | Sep 20 - Sep 30, 2025

A
amy m.
Los Angeles, CA | Reviewed on Oct 03, 2025
We were very pleased with the hotel selections on our trip, as we thoroughly enjoyed every property we stayed at.
We gave Tami the list of hotels that we want to stay when started the booking. However, we were disappointed with the transportation arrangements, which did not meet our expectations. When booking, we specifically requested at least a sport utility vehicle and an English-speaking driver for all transfers. Unfortunately, the first long transfer from Llao Llao Hotel to AMA was a... Read more

We were very pleased with the hotel selections on our trip, as we thoroughly enjoyed every property we stayed at.
We gave Tami the list of hotels that we want to stay when started the booking. However, we were disappointed with the transportation arrangements, which did not meet our expectations.

When booking, we specifically requested at least a sport utility vehicle and an English-speaking driver for all transfers. Unfortunately, the first long transfer from Llao Llao Hotel to AMA was a negative experience. We were surprised to receive a small car with a non-English-speaking driver for a journey of over seven hours, including a border crossing.

Later we learned that both AMA and Explora provide reliable transfers to and from the airport directly through the hotels, with no excessive waiting times. Once we discovered this, we canceled the transfers arranged by Cami. However, when we requested a refund, it was denied, which was very disappointing.

In addition, we had requested aisle seats when booking the tour. Instead, we ended up in seats A and B on our SKY flight, which was uncomfortable. Due to this poor arrangement, we decided to pay out of pocket to switch our flights, moving from PMC–SCL on SKY to PUQ–SCL on LATAM, at our own expense.

In summary, while we were happy with all of the hotel accommodations and their services, we were not satisfied with the transportation that was arranged. We hope that a U.S.-based operations manager can review this case, especially as the final cost of this trip exceeded expectations. This was the first time, after many private tours booked through other companies, that we have felt the need to raise a complaint.

Hotel Reviews
Explora Torres del Paine
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel AWA
Puerto Varas

excellent hotel with good services and good tour guide. Good view.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Santiago City Tour
Santiago City Tour
Santiago

The Santiago City Tour was a highlight of our trip. Everything was well-organized and the tour allowed us to explore the city in a meaningful way. We enjoyed every moment during this tour and found it to be an excellent way to see the city.

All Inclusive Program with Explora Patagonia Lodge
All Inclusive Program with Explora Patagonia Lodge
Torres del Paine

The all-inclusive programs we participated in were absolutely fantastic. We had no problems and everything was well-organized. We felt very well cared for and it enriched our stay significantly. I would highly recommend all-inclusive options for anyone visiting this area.

Local specialist: Camila Fierro
Camila
Camila Fierro
Local specialist in Santiago | Replied on Nov 02, 2025
Hi Amy, Thank you so much for taking your time to give us your review. I’m really happy to hear that you loved the hotels! And that they fit the style and comfort you were looking for, so it truly means a lot to know you enjoyed them.
I’m also very sorry about the issues with the transportation and the flights. I completely understand how disappointing that must have been, especially after such detailed planning.
As soon as you decided to cancel the transfers, I immediately reached out to... Read more

Hi Amy,

Thank you so much for taking your time to give us your review. I’m really happy to hear that you loved the hotels! And that they fit the style and comfort you were looking for, so it truly means a lot to know you enjoyed them.
I’m also very sorry about the issues with the transportation and the flights. I completely understand how disappointing that must have been, especially after such detailed planning.
As soon as you decided to cancel the transfers, I immediately reached out to my suppliers to ask for a refund on your behalf. Even though I tried my best to explain the situation, they were unable to issue it because of their cancellation policies. I totally understand how frustrating that feels and wish the outcome had been different.

Regarding the flight seats, those were booked as soon as your confirmed your trip, according to what the airline system allowed at the time, but I’m truly sorry they didn’t end up being the aisle seats you wanted.
I really appreciate you taking the time to share this feedback, it helps me so much to improve and make sure future travelers have an even better experience. You were wonderful to work with, and I hope that, despite these bumps, you were able to take home some beautiful memories from the trip.

A big hug from Chile,
Camila

We really enjoyed our 6 day trip to Santiago,...
Chile | Apr 29 - May 4, 2025

Carolyn
Carolyn K.
Atlanta, GA | Reviewed on May 28, 2025
We really enjoyed our 6 day trip to Santiago, the Atacama Desert, and Mendoza, Argentina. All the hotels we stayed in were wonderful, all of the guides were great. In Atacama, we really enjoyed seeing volcanoes, geysers, beautiful mountains. We had a private Astrology tour of the heavens, absolutely amazing. Our guide, Katrina, was so knowledgeable and excited to share her knowledge and interest in the stars. Now I can find Scorpio and the Southern Cross! Just be sure to bring really warm... Read more

We really enjoyed our 6 day trip to Santiago, the Atacama Desert, and Mendoza, Argentina. All the hotels we stayed in were wonderful, all of the guides were great. In Atacama, we really enjoyed seeing volcanoes, geysers, beautiful mountains. We had a private Astrology tour of the heavens, absolutely amazing. Our guide, Katrina, was so knowledgeable and excited to share her knowledge and interest in the stars. Now I can find Scorpio and the Southern Cross! Just be sure to bring really warm clothes. The desert gets very cold at night. Our driver and guide, Cote, actually gave me the coat off his back when he saw how cold I was, and had me keep it for a day before he picked it up at our hotel. So kind!
Francisco and Pam were great at helping us pick from all the great tours, since we had limited time. They reminded us of when we would be picked up, made suggestions for restaurants, picked great neighborhoods for hotels, and lined up all of our transportation needs. Definitely a start to finish complete package. I just wish we had planned a longer trip, Next time!

Hotel Review
Hotel Castillo Rojo
Santiago

This is a very cool hotel in a very fun neighborhood, with lots of restaurants and bars in walking distance. The hotel is beautiful, an old castle, very tasteful decorations, and they have a free happy hour with Chilean wine every day, and we met several super nice travelers. The only downside is there is no elevator, since it's a historic building, and there are 4 floors, although the front desk person was insistent at carrying our bags up for us. I would definitely stay again if I am in Santiago.

Authenticity & Character
100+ year old castle, beautiful, well appointed furnishings.
Location
lots of restaurants and bars in walking distance. Very safe neighbor hood.
Staff
Front desk gentleman gave us recommendations for restaurants and a map. Very nice.
Cleanliness & Comfort
Bed was very comfortable. Bathroom, larger than most hotel bathrooms.
Local specialist: Francisco Torres
Francisco
Francisco Torres
Local specialist in Santiago & Quito | Replied on May 28, 2025

Hi Carolyn,
Thanks so much for this beautiful review! :)
The team and I are happy that you had such an amazing time in Chile and Argentina! Whenever you're ready for your next adventure, I would be more than happy to help with a new unforgettable experience.
Best wishes from the longest country in the world,
Francisco

Read all Chile reviews

Chile honeymoon May 12-26
Chile | May 12 - May 25, 2025

K
Katya D.
Canada | Reviewed on May 28, 2025
My husband and I decided to use KimKim to help plan our honeymoon to Chile, and we are glad we did! We have never used a service like this before, and with all of the tasks of wedding planning figured it would be very helpful. Camilla was wonderful in helping us to plan the itinerary, including hotels, excursions, and drivers. We loved the initial questionnaire where we gave some guidance on what we were looking for (adventure, seeing many parts of the country, the types of hotels we were... Read more

My husband and I decided to use KimKim to help plan our honeymoon to Chile, and we are glad we did! We have never used a service like this before, and with all of the tasks of wedding planning figured it would be very helpful. Camilla was wonderful in helping us to plan the itinerary, including hotels, excursions, and drivers. We loved the initial questionnaire where we gave some guidance on what we were looking for (adventure, seeing many parts of the country, the types of hotels we were looking for etc.), and we were able to communicate over several weeks with some changes that created the best personalized itinerary for us. Camilla was helpful, responsive, and patient through it all. One of the most helpful parts of KimKim was the whatsapp group that was created the day before our trip, where we could message anytime with questions/ changes, and we got a response within minutes. This was particularly helpful when we inevitably had some flight delays (12 flights total!) that impacted our next stop, and Camilla and associates were able to make the changes quickly. We also loved the travel voucher (itinerary) that was sent to us with all of our excursions, hotels, dates, and flights that we are able to pass on to family members who were curious about where we were/ what we were up to. Having shuttles/ private drivers arranged through KimKim was so useful, making us feel safe that it was pre-arranged through a reputable company. As it was our honeymood, Camilla and her team planned a couple of special things for us that we really appreciated! We would absolutely use KimKim again and recommend it to others.

There are very little changes we would make, after now going through it all, to the itinerary, and here are our reviews:

San Pedro de Atacama (3 nights):
Hotel Domos San Pedro - quiet, safe, welcoming, unique place to stay, had all of your basic needs. A short 10 minute walk to "downtown"
Tours - Astronomical tour, Valle de la luna, Tatio Geysers, Salt flats (would recommend them all)

Punta Arenas (1 night):
Hotel Boutique La Yegua Loca - the CUTEST hotel there is. Friendly, welcoming staff, this place has tons of character, beautiful rooms, and the best breakfast we had the whole trip.

Puerto Natalas (2 nights):
AKA Patagonia (hotel) - this was a unique place to stay 10 minute drive outside of the town. We would only recommend with a rental car as the hotel is out of the catchment of tour pick ups, and there are no staff on site to support with calling taxis.
Tours - grey glacier, Torres del Paine national park panoramic tour (would recommend both)
Local Guide: Jose Luis - Jose was perhaps the best part of booking through KimKim. He was a fantastic tour guide, very knowledgeable on our private Torres del Paine tour, very kind and welcoming, and went out of his way to support us through our time here. We arrived to AKA Patagonia and the hotel staff had not sent us our check in code (no staff on site/ they sent it 4 hours after check in time), but Jose was able to call them and support with our check in. He went out of his way to help us call taxis at all hours (as we do not speak Spanish), and gave incredible recommendations for places to eat. Thank you Jose! You have made our trip so memorable.

Santiago (2 nights):
Hotel Eco Boutique Bidasoa - our favourite hotel... the location, dining, character was all fantastic! even the smell of the hotel was amazing! This is where we would stay if we went back to Santiago
Tours: food tour, winery tour/ Valpariso with our fantastic guide Angel and his wife/ driver Jenny who made accessing all of the stops on the food tour seamless. Angel was knowledgeable and very friendly, thank you!

Rapa Nui (3 nights):
Hotel Gomero - very friendly, safe, loved the pool, a short 10-15 minute walk to downtown that did not feel too far
Tours - Full day Rano Raraku and Anakena beach (would recommend), half day Orongo Volcano (would recommend), half day Ahu Akivi and Tahai tour (felt it was not needed with the other two tours, and would have preferred a half day at the beach instead)

Santiago (1 night):
Hotel NH Santiago - comfortable, clean, good food however we loved our other hotel in Santiago so much we had wished we went back there (Camilla did recommend this however we asked to switch to be in walking distance of the Cerro San Cristobal, which we did appreciate when we were there).

Thank you for a fantastic trip KimKim!

Hotel Reviews
Hotel Gomero
Hanga Roa
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Eco Boutique Bidasoa
Santiago

5 stars all around! Fantastic restaurant and breakfast (included), amazing character and room size. Great location. The place even smelled great!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
NH Ciudad de Santiago
Santiago
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Boutique La Yegua Loca
Punta Arenas

The cutest hotel we have ever been to! So much character, great view, the best breakfast we had on our whole trip!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Domos San Pedro
San Pedro de Atacama

Friendly + welcoming, has basic needs. Not luxury but quite comfortable. Breakfast was good! About a 10 minute walk to the main street

Authenticity & Character
Location
Staff
Cleanliness & Comfort
AKA Patagonia
Puerto Natales

Unique stay and experience. There are no staff on site, they provide check in codes via WhatsApp. Our was not sent until 4 hours after check in/ there was no response from staff until this time, however our local guide (not through the hotel) was able to contact the staff to get us checked in. Would recommend only with a rental car as it is out of catchment for tour pick ups, and we did not speak spanish for calling taxis. Taxis were quite quick and reliable though!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Half Day Tour Orongo Volcano
Half Day Tour Orongo Volcano
Easter Island
Quality of Experience
Guides, Drivers and Staff
Transport
Grey Glacier Round Trip Navigation
Grey Glacier Round Trip Navigation
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Welcome to Easter Island! - Transfer to the hotel
Welcome to Easter Island! - Transfer to the hotel
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Good Bye Easter Island - Flight to Santiago
Good Bye Easter Island - Flight to Santiago
Chile

Driver was 30 minutes late, but KimKim staff were great at helping us get in contact with him! And the delay did not impact our travels. Thank you!

Quality of Experience
Guides, Drivers and Staff
Transport
Torres del Paine National Park - Panoramic Tour
Torres del Paine National Park - Panoramic Tour
Chile

Our guide, Jose Luis, was incredible! Request to book with him!

Quality of Experience
Guides, Drivers and Staff
Transport
Magdalena Island - Penguin Encounter Half Day Tour
Magdalena Island - Penguin Encounter Half Day Tour
Chile

N/A - excursion was cancelled but wished we could do it!

Astronomical Tour - Atacama Desert
Astronomical Tour - Atacama Desert
San Pedro de Atacama
Quality of Experience
Guides, Drivers and Staff
Transport
Laguna Cejar, Ojos del Salar y Laguna Tebiquinche
Laguna Cejar, Ojos del Salar y Laguna Tebiquinche
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Chilean Food Tour & Picnic with a View of Santiago
Chilean Food Tour & Picnic with a View of Santiago
Santiago
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Rano Raraku Volcano & Anakena White Sand Beach
Rano Raraku Volcano & Anakena White Sand Beach
Easter Island
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Visit the Tatio Geysers - Morning Tour
Visit the Tatio Geysers - Morning Tour
San Pedro de Atacama

An early start but worth it!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Afternoon Visit to "Valle de La luna "
Afternoon Visit to "Valle de La luna "
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Ahu Akivi & Tahai - Visit a Ceremonial Site
Ahu Akivi & Tahai - Visit a Ceremonial Site
Easter Island

Fantastic tour, but felt it was not necessary with the other 2 amazing ones we did. Wished we spent a half day at the beach instead

Quality of Experience
Guides, Drivers and Staff
Transport
Wine Tasting, Valparaiso and Viña del Mar- Private Tour
Wine Tasting, Valparaiso and Viña del Mar- Private Tour
Chile

Would absolutely recommend travelers get out of Santiago to see the wine region. We wish we did more of this!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Camila Fierro
Camila
Camila Fierro
Local specialist in Santiago | Replied on May 28, 2025
Dear Katya, Thank you so much for taking the time to write such a thoughtful and detailed review. It truly means the world to me to know that I had the opportunity to help you and your husband plan your honeymoon, such a special and unforgettable moment in your lives! It was a joy working with you to create an itinerary that reflected your sense of adventure and your desire to explore so many beautiful parts of Chile. I’m so happy to hear that you felt supported and cared for, and also... Read more

Dear Katya,

Thank you so much for taking the time to write such a thoughtful and detailed review. It truly means the world to me to know that I had the opportunity to help you and your husband plan your honeymoon, such a special and unforgettable moment in your lives!

It was a joy working with you to create an itinerary that reflected your sense of adventure and your desire to explore so many beautiful parts of Chile. I’m so happy to hear that you felt supported and cared for, and also loved being able to add a few little honeymoon surprises for you both to make the trip even more memorable.
Thank you again for your trust, your kindness, and for letting me be a small part of such a meaningful journey. I’d love to help you plan your next adventure to South America again!

With all my heart,
Camila

Read all Chile reviews

Chile/Easter Island
Chile | Apr 27 - May 3, 2025

L
Lisa G.
Phoenix, AZ | Reviewed on May 22, 2025

Angel and team fantastic!
Franchesca was great too.
Hotel Gormero - a bit dated but the beautiful lush grounds with warm and super helpful staff more than made up for it.
The only disappointment was not seeing any fish on our snorkeling excursion.

Local specialist: Riwal Le Derff
Riwal
Riwal Le Derff
Local specialist in Santiago & Quito | Replied on May 23, 2025

Hi Lisa,
Thank you so much for your review; all our team very much appreciates it.
Angel is our representative on the ground and our best guide :)
Sorry for the snorkeling, nature can be unpredictable.

Kind regards,
Riwal

Unforgettable Journey
Chile | Apr 27 - May 3, 2025

Alexis
Alexis W.
Gilroy, CA | Reviewed on May 13, 2025
I recently had the pleasure of embarking on a remarkable adventure to Santiago, Chile and Rapa Nui (Easter Island), traveling with my mom. Our local specialist, Riwal, was a pleasure to work with from start to finish. We received impeccable service while crafting our personalized itinerary and every detail was seen to through our travels. Our questions were answered thoroughly and promptly and Riwal ensured our every need was met while we were traveling. We could not have asked for a better... Read more

I recently had the pleasure of embarking on a remarkable adventure to Santiago, Chile and Rapa Nui (Easter Island), traveling with my mom. Our local specialist, Riwal, was a pleasure to work with from start to finish. We received impeccable service while crafting our personalized itinerary and every detail was seen to through our travels. Our questions were answered thoroughly and promptly and Riwal ensured our every need was met while we were traveling. We could not have asked for a better local specialist. We also loved our tour guide in Santiago, Angel, and his team, made our visit very special. Angel consistently went above and beyond to make our experience extra special. He was very flexible in crafting our tours to our needs and interests. He was extraordinarily helpful in answering our questions, giving us tips and advise and even going out of his way to stop at a local craft market when we asked if there was one close by. Our food tour, trip to the market and our picnic was simply unforgettable! Angel's expertise and efforts made our trip extremely memorable and I cannot recommend him more highly. Finally, in Rapi Nui we cannot say enough about the Celebrate with the Locals experience, which was a sunset dinner on the beach prepared by a local family. We truly felt like part of the family and the food was incredible! You cannot miss this experience! Overall, we had a delightful trip and are happy with the service we received from KimKim.

Hotel Reviews
ICON Hotel
Santiago

Nice hotel, very clean with nice amenities. The staff is helpful. I appreciated that you can pay to check in very early in the morning and also to stay very late, if needed. It is helpful with the timing of international flights. The food and atmosphere in the rooftop restaurant is good and the drinks are also great.

Authenticity & Character
Location
Unknown - we were picked up for all of our tours
Staff
Cleanliness & Comfort
Hotel Gomero
Hanga Roa

The hotel is a bit dated but the owners and staff more than make up for it. They truly go above and beyond in their helpfulness and kindess.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Half Day tour - The Seven Explorers
Half Day tour - The Seven Explorers
Easter Island

Interesting tour. Tour guide was knowledgeable and helpful in answering questions.

Quality of Experience
Guides, Drivers and Staff
Transport
Chilean Food Tour & Picnic with a View of Santiago
Chilean Food Tour & Picnic with a View of Santiago
Santiago

Awesome tour! One of the top highlights of our trip!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Kari Kari Cultural Show and Dinner
Kari Kari Cultural Show and Dinner
Easter Island

Fun, local experience. Dinner was good. Appreciated having a front row seat and that the tickets included a drink.

Quality of Experience
Food
Guides, Drivers and Staff
N/A no guides or drivers included
Transport
N/A no transportation included
Snorkeling Tour in Easter Island
Snorkeling Tour in Easter Island
Easter Island

Unfortunately, we did not enjoy this experience. There were literally no sea life to see on this snorkeling tour, which really defeats the purpose of snorkeling. We stayed only in one spot rather than trying to go to another location which may have had something to see. Disappointing.

Quality of Experience
Guides, Drivers and Staff
Transport
Celebrate with the Locals – Typical Food and Music from the Island
Celebrate with the Locals – Typical Food and Music from the Island
Easter Island

We loved this experience. Truly a local experience involving an entire local family. We felt very welcomed and part of their family. They really went above and beyond and the food was incredible! The view was lovely.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Tour to Cajón del Maipo: excursion to Embalse El Yeso from Santiago
Tour to Cajón del Maipo: excursion to Embalse El Yeso from Santiago
Chile

Enjoyable and interesting experience. Beautiful views.

Quality of Experience
Guides, Drivers and Staff
Our driver was fantastic and was also very helpful
Transport
Local specialist: Riwal Le Derff
Riwal
Riwal Le Derff
Local specialist in Santiago & Quito | Replied on May 13, 2025

Hi Alexis,
Thank you very much for your valuable review, really, really, really appreciate :)
I am so happy to read that you had such a memorable time in Chile. We always do our best for our travelers to enjoy Chile as much as possible. And so happy for your incredible experience in Rapa Nui :D Meet the people is the best.
Best regards, :)
Riwal

Read all Chile reviews

With no idea what to do when my parent came to visit me in Chile, Kimkim came to the rescue!
Chile | Apr 4 - Apr 11, 2025

Michael
Michael O.
Lansdale, PA | Reviewed on Apr 13, 2025

My parents came to visit me in Chile and even though I know the country very well, I had no idea how to plan day trips and car transportation for us. Kimkim came to our rescue, as they have done for our holiday adventures in many other countries.

Local specialist: Camila Fierro
Camila
Camila Fierro
Local specialist in Santiago | Replied on Apr 14, 2025

Hi Michael,
I'm so happy to hear your parents had a great time visiting you in Chile and that we could help make everything smooth and fun for your adventures together. It means a lot to know you trusted us again after traveling with Kimkim in other countries, that's the biggest compliment!
If you ever need more ideas for exploring or just want to plan another unforgettable trip, I’d love to help again!
Warm hugs from Chile,
Camila

We had a wonderful experience in Chile with t...
Chile | Apr 4 - Apr 11, 2025

Alan
Alan O.
San Jose, CA | Reviewed on Apr 12, 2025
We had a wonderful experience in Chile with the help of Kim-Kim. Camila was our host and she suggested some wonderful day trips. We really got to experienceChilean cuisine, history., and the wonderful people in Santiago, Valparaiso , and Vina Del Mar.
A standing ovations to our guides, Alex, Pablo, Sebastian, and Angel. Camila and her team were responsive to our needs and questions. Coming to Chile for the first time, we were a little nervous and anxious. Camila and her team really put... Read more

We had a wonderful experience in Chile with the help of Kim-Kim. Camila was our host and she suggested some wonderful day trips. We really got to experienceChilean cuisine, history., and the wonderful people in Santiago, Valparaiso , and Vina Del Mar.
A standing ovations to our guides, Alex, Pablo, Sebastian, and Angel. Camila and her team were responsive to our needs and questions. Coming to Chile for the first time, we were a little nervous and anxious. Camila and her team really put our minds at ease. We were totally relaxed and felt well cared for. Gracias Camila!!!
Alan y Regina Osofsky

Activity Reviews
Street Art Tour
Street Art Tour
Chile

The Street Art Tour was fascinating, with Alex providing rich insights about the area. We admired the street art and graffiti, and appreciated Alex's flexibility in allowing us a lunch break and later picking us up.

Local Markets and Cooking Class in Valparaiso
Local Markets and Cooking Class in Valparaiso
Chile

The Local Markets and Cooking Class in Valparaiso with Sebastian was a great experience. Starting with selecting fresh ingredients at the Mercado, followed by an exciting bus ride in Santiago, and then a hike to the hilltop house for cooking. The food was just incredible, and the whole experience made us feel like locals.

Visit to Quintessence Alpaca Farm
Visit to Quintessence Alpaca Farm
Chile

The Alpaca farm visit was a standout during our trip. The journey to the farm, despite some car sickness, was enjoyable with our driver and guide, Angel. Upon arrival, the owner, Mary, welcomed us warmly, and it felt like visiting an old friend. The entire experience was so much fun and left a lasting impression.

Local specialist: Camila Fierro
Camila
Camila Fierro
Local specialist in Santiago | Replied on Apr 14, 2025

Hola Alan y Regina!
Thank you so much for your beautiful message, it truly made my day!!
I’m delighted to hear that you had a wonderful time exploring Chile, and I’m so glad you got to experience the food, history, and warm spirit of the Chilean people. It means the world to me that you felt relaxed and well cared for, that’s always my goal :)
Gracias a ustedes for trusting us and for coming to explore this beautiful country. You’ll always have a home here in Chile <3
Un abrazo gigante,
Camila