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Responsible Travel S.A.

At Responsible Travel S.A., we design unforgettable journeys across South America, with a strong focus on Chile and Argentina. With over 15 years of experience in the travel industry, we combine deep regional knowledge with a passion for creating seamless and meaningful travel experiences.

From the otherworldly landscapes of the Atacama Desert and the vibrant culture of Santiago, to the breathtaking beauty of Patagonia and Chile’s Lake District, we design experiences that showcase the very best of Chile. We seamlessly combine these with Argentina’s highlights, including Buenos Aires, Iguazú Falls, and the stunning glaciers of Patagonia.

For travelers looking to explore even further, we also create multi-country journeys across Bolivia, Peru, Ecuador, and Colombia—connecting iconic destinations like Machu Picchu and the Galápagos Islands into one incredible trip.

Every itinerary is fully customized, carefully planned, and supported. We focus on creating smooth, safe, and meaningful travel experiences from start to finish.

Responsible Travel S.A. is part of the following groups: Argentina Travel Agents, Chile Travel Agents, Patagonia Travel Agents

Featured trips & expertise

Top itineraries and travel advice

Recent Trip Reviews for Responsible Travel S.A.

Wonderful experience in Chile
Chile | Apr 4 - Apr 11, 2026

Olga
Olga S.
Atlanta, GA | Reviewed on Apr 11, 2026
KimKim made our trip to Chile seamless and truly unforgettable. Francisco planned everything beautifully, and it was such a relief not to worry about logistics, transportation, or what came next. The team was highly responsive throughout the trip.
In Santiago, we stayed at a beautiful hotel and enjoyed a fantastic food tour with Angel, who took us to hidden local spots we never would have found on our own. Our day trip to Valparaíso and Viña del Mar was also excellent. When I mentioned at...
Read more

KimKim made our trip to Chile seamless and truly unforgettable. Francisco planned everything beautifully, and it was such a relief not to worry about logistics, transportation, or what came next. The team was highly responsive throughout the trip.
In Santiago, we stayed at a beautiful hotel and enjoyed a fantastic food tour with Angel, who took us to hidden local spots we never would have found on our own. Our day trip to Valparaíso and Viña del Mar was also excellent. When I mentioned at the last minute that I had hoped to visit a vineyard, Francisco quickly arranged a special gin tasting for us in Puerto Natales, which was so much fun and a real highlight.
KimKim was also incredibly flexible. When I decided I did not want to spend all day on a bus for the Torres del Paine panoramic tour, they were able to switch us last minute to a private guided nature tour with Nacho, who was extremely knowledgeable about Patagonia. I also did the Mirador Base Torres hike with guides Paulo and Christian, and it was an unforgettable experience with breathtaking views.
Special thanks to Jose in Puerto Natales for handling so many details so smoothly. Overall, I highly recommend KimKim.

Hotel Review
Hotel Castillo Rojo
Santiago

Truly beautiful hotel with a laid-back luxury vibe. It has a cozy garden where you can spend evenings with a glass of wine. Rooms are comfortable and staff is friendly and responsive. A real gem of a place.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Francisco Torres
Francisco
Francisco Torres
Local specialist in Santiago & Quito | Replied on Apr 12, 2026
Hi Olga & Nathan, Thank you so much for your wonderful review. It truly means a lot to me and to our team. It was a pleasure helping you plan your trip to Chile, and I am so happy to hear that your experience felt smooth, flexible, and memorable from beginning to end. We always want our travelers to enjoy the journey without having to worry about the details, so your words are very rewarding. I am especially glad you enjoyed your time in Santiago, the food tour with Angel, and your visit... Read more

Hi Olga & Nathan,

Thank you so much for your wonderful review. It truly means a lot to me and to our team.

It was a pleasure helping you plan your trip to Chile, and I am so happy to hear that your experience felt smooth, flexible, and memorable from beginning to end. We always want our travelers to enjoy the journey without having to worry about the details, so your words are very rewarding.

I am especially glad you enjoyed your time in Santiago, the food tour with Angel, and your visit to Valparaíso and Viña del Mar. It also makes me so happy to know that the gin tasting in Puerto Natales became such a fun highlight for you.

Thank you as well for mentioning Nacho, Paulo, Christian, and Jose. I will be sure to share your kind words with them. They will be very happy to know they helped make your trip so special.

I am also delighted that you loved Hotel Castillo Rojo. It really is a beautiful place and a wonderful choice for Santiago.

Thank you again for trusting us with your trip. It was a pleasure to be part of your Chile adventure, and I would be happy to help you plan another journey in South America anytime.

Warm regards,
Francisco

He was punctual and had a lot of interesting ...
Chile | Sep 9 - Sep 19, 2025

Y
Yousef A.
the United Arab Emirates | Reviewed on Mar 22, 2026
He was punctual and had a lot of interesting information about the cities we visited. The other tour guides were also very nice, and the driver was helpful and cheerful. Read more

He was punctual and had a lot of interesting information about the cities we visited. The other tour guides were also very nice, and the driver was helpful and cheerful.

Activity Reviews
Santiago City Tour
Santiago City Tour
Santiago
Quality of Experience
Guides, Drivers and Staff
Hiking Glaciers and Hotsprings - Morado Glacier Hike
Hiking Glaciers and Hotsprings - Morado Glacier Hike
Santiago
Quality of Experience
Guides, Drivers and Staff
Transport
Torres del Paine National Park - Private Panoramic Tour
Torres del Paine National Park - Private Panoramic Tour
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Visit Valparaiso, Viña del Mar and San Alfonso del Mar- Private Tour
Visit Valparaiso, Viña del Mar and San Alfonso del Mar- Private Tour
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Navigation Excursion - Serrano Glacier and Patagonic Lunch
Navigation Excursion - Serrano Glacier and Patagonic Lunch
Chile
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Angel Gutierrez
Angel
Angel Gutierrez
Local specialist in Santiago | Replied on Mar 22, 2026

Yousef, Amigo!
Thanks for all the positive feedback, it has been a while since you came! I Hope everything is going great back home :)
It was great to meet you and I hope you can visit again soon!

Best Regards,
Angel

Most awesome trip i have done.
Chile | Feb 21 - Mar 12, 2026

Martine
Martine B.
Canada | Reviewed on Mar 18, 2026
Angel made an amazing trip for me. Everything was fine tune. I was travelling alone and during all the trip i knew they were there to help in case of problem. We chatted everyday to make sure everything was ok for the next day. I have travelled a bit since quite a few years and honestly never had such a good service.
That was a stunning team . I highly recommand them !!!
This trip was the most amazing trip i have done up till now . Thanks everyone !
Read more

Angel made an amazing trip for me. Everything was fine tune. I was travelling alone and during all the trip i knew they were there to help in case of problem. We chatted everyday to make sure everything was ok for the next day. I have travelled a bit since quite a few years and honestly never had such a good service.
That was a stunning team . I highly recommand them !!!
This trip was the most amazing trip i have done up till now . Thanks everyone !

Hotel Reviews
45 by Director
Santiago

I did love this hotel. Clean , quiet and nice place. Food at the restaurant was really good. Great service. Good location. I was really happy with this hotel. i would recommand.

Authenticity & Character
Location
Very quiet place, feels safe , restaurant very close.
Staff
They were very nice and seems happy to help when needed.
Cleanliness & Comfort
Clean, comfy, quiet. Very nice place
Hotel La Casa de Don Tomás
San Pedro de Atacama

people there were awesome. The place in itself is very nice. Nice places to relax, AMAZING food. Very clean. They offer filtered water . I loved that place.

Authenticity & Character
Very respectful of environment. The place looks very amazing in the middle of the desert. loved it
Location
Staff
Cleanliness & Comfort
Kind of little house very comfy. No AC but we can still find a way to be comfy.
Hotel Alma Sur
Punta Arenas

Very nice place. Looks very good with the woods everywhere. Feels like home. Very nice staff. Cozy, warm and very comfy.

Authenticity & Character
Looks very authentic with the wood and the furniture. Looks like a cozy place to relax.
Location
Staff
They are really helping. Restaurant is very good too.
Cleanliness & Comfort
Very clean and comfy. Fabulous place to stay.
Hotel Vendaval
Puerto Natales

Nice place but missing ascensor . Honestly these guys bringing the luggage through the stairs are doing an amazing work. Rooms are ok. Clean, comfy but with no extra. Good place to sleep. Very quiet and calm. Nice location close to lots of restaurants and store.

Authenticity & Character
Nothing to complain. But no extra there. Rooms for sleeping . Perfect for that purpose.
Location
Staff
Cleanliness & Comfort
I repeat. Kind of basic in some way but still very comfy and quiet.
Hotel Lago Grey
Torres del Paine

AMAZING VIEW from that place but not necesseraly from your room. Very nice place with the hotel and the view from outside is outstanding. But, my room, would have need some love. Floor was broken. At that price, you expect it to be perfect. I've seen some 3 stars hotel better than that. But, once again, the view cannot be beat but at the end...it end up being expensive.

Authenticity & Character
The entry looks great, the restaurant also. But my room was just not consider as a 3 star hotel at that price.
Location
Staff
They did a great job.
Cleanliness & Comfort
Very clean but needed some reparations, They could have something amazing if someone would manage to fix things where needed.
Hotel Cabaña Del Lago Puerto Varas
Puerto Varas

WOW !!! Very beautiful view and the place looks incredible. lots of amenuities and very very comfy. i really did enjoy my stay there. I would highly recommand.

Authenticity & Character
Stunning place.
Location
Close to the center and just on the lake.
Staff
Cleanliness & Comfort
Just perfect
Activity Reviews
Puma Sighting Tour
Puma Sighting Tour
Chile

INCREDIBLE !!!! That was the focus point of my trip and i got lucky to see some. To me that was paradise on earth.

Quality of Experience
Guides, Drivers and Staff
They were very nice and doing their best to find them. At some point while waiting they may spend time chatting with other guides but on anyway there was no puma in sight.
Transport
Full Day Tierra del Fuego - King Penguin
Full Day Tierra del Fuego - King Penguin
Punta Arenas

Lots of road to get there and not anything interesting while travelling. But, on my own opinion, it is worth it if you really want to get that chance to see them. I truly enjoyed the experience that was for me a once of a lifetime experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Tour to Chiloe  - The Island of the Legends
Full Day Tour to Chiloe - The Island of the Legends
Puerto Varas

I guess some people may like that kind of tour. personnaly, its not my interest. The tour is ok but i could have go without doing it to be honest. Lots of road and lots of nstops to artesanal places and churches. To me its not something i appreaciate but some other might i guess.

Quality of Experience
Guides, Drivers and Staff
Transport
A comfy bus
Visit the Saltos del Petrohue - Todos Los Santos Lake  & Osorno Volcano
Visit the Saltos del Petrohue - Todos Los Santos Lake & Osorno Volcano
Chile

You get some nice viewing spot of the volcan Osorno. Not bad in fact just not of my own taste. You can get some nice picture on that tour.

Quality of Experience
Guides, Drivers and Staff
the guide was doing her best to make it interesting.
Transport
Astronomical Tour -  Atacama Desert
Astronomical Tour - Atacama Desert
San Pedro de Atacama

was expecting to see something more than the moon. we saw saturn and a dead star. Not bad, but not as much as i was expecting.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Valparaiso & Viña del Mar - Group Tour
Full Day Valparaiso & Viña del Mar - Group Tour
Santiago

Interesting place to visit. Very touristic place. Lots of art everywhere. Interesting to know.

Quality of Experience
Guides, Drivers and Staff
Transport
Laguna Cejar, Ojos del Salar y Laguna Tebiquinche
Laguna Cejar, Ojos del Salar y Laguna Tebiquinche
Chile

STUNNING !!!!! That was incredible. Many nice pictures i really loved that tour.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Trip- Red Rocks, Lagunas Altiplánicas & Atacama Salt Flats
Full Day Trip- Red Rocks, Lagunas Altiplánicas & Atacama Salt Flats
San Pedro de Atacama

loved that. Very beautiful place to see.

Quality of Experience
Food
it was nice to have a picnic.
Guides, Drivers and Staff
Transport
Puma Encounter in Torres del Paine
Puma Encounter in Torres del Paine
Torres del Paine
Quality of Experience
Guides, Drivers and Staff
Transport
Visit the Tatio Geysers - Morning tour
Visit the Tatio Geysers - Morning tour
San Pedro de Atacama

Very interesting but nnote that this activity start very very early in the morning and goes up to 4300 meters. Altitude may become a problem.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Grey Glacier Round Trip Navigation
Grey Glacier Round Trip Navigation
Chile

Interesting experience. But a long walk to get to the boat. Still that was worth it.

Quality of Experience
Guides, Drivers and Staff
Transport
Afternoon Visit to "Valle de La luna "
Afternoon Visit to "Valle de La luna "
Chile

We had an incredible guide. He found a way to add some very very appropriate music to this adventure on the moon. I really enjoyed it. Stunning panorama

Quality of Experience
Guides, Drivers and Staff
Transport
Dolphins Watching - From Punta Arenas
Dolphins Watching - From Punta Arenas
Punta Arenas

I got lucky and we saw a lot. To me that was incredible. Small boat , they provide dressing , little snack. Focus point was incredible for me. See these dolphins .

Quality of Experience
Guides, Drivers and Staff
Transport
Magdalena Island - Penguin Encounter Half Day Tour
Magdalena Island - Penguin Encounter Half Day Tour
Chile

Amazing !!! Really enjoyed that tour. They are so sweet :-)

Quality of Experience
Guides, Drivers and Staff
Transport
Condor lookout Horse riding - Laguna Sofia & Cerro Benitez
Condor lookout Horse riding - Laguna Sofia & Cerro Benitez
Chile

Interesting. You go to a very nice view place. VERY WINDY !!! Get dress warm as it may get cold and i say that being from canada !!! You can get nice pics but we did not get to see any condor. I end up being alone on the tour. That was interesting but to me which is not a huge crazy fan of horse riding it end up being a bit too long.

Quality of Experience
Guides, Drivers and Staff
Transport
Navigation Excursion - Serrano Glacier and Patagonic Lunch
Navigation Excursion - Serrano Glacier and Patagonic Lunch
Chile

Really great tour. I really enjoyed seing these glacier. Very interesting.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Torres del Paine National Park - Half Day Private Panoramic Tour
Torres del Paine National Park - Half Day Private Panoramic Tour
Chile

The most spectacular views i saw in my whole life. That was amazing !!! i highly recommand that tour.

Quality of Experience
Food
Guides, Drivers and Staff
He was awesome. Taking time that i needed to take picture and every place we stopped.
Transport
Local specialist: Angel Gutierrez
Angel
Angel Gutierrez
Local specialist in Santiago | Replied on Mar 30, 2026

Querida Martine!
Thank you very much for so many details, this is very helpful! Reading that it was the most amazing trip of your life makes me very happy!!
It's also incredible that you were able to see the Pumas, King penguin and also the Dolphins! I hope we can meet again :)

Best,
Angel

Buenos Aires, Santiago, Easter Island
Chile | Feb 17 - Feb 26, 2026

Arti
Arti N.
The Colony, TX | Reviewed on Mar 14, 2026
Francisco’s team created a wonderful itinerary based on my requirements. The entire team including Pam, Dayana, Angel were hyper responsive at all times of the and available to answer my questions. My daughter (24) and I enjoyed all the cities but especially the trip to Valparaiso, Casablanca valley and all of Easter Island. We landed late around midnight many times and it was nice to have private transfers all arranged for us. We had a flight that cancelled last minute and the team made... Read more

Francisco’s team created a wonderful itinerary based on my requirements. The entire team including Pam, Dayana, Angel were hyper responsive at all times of the and available to answer my questions. My daughter (24) and I enjoyed all the cities but especially the trip to Valparaiso, Casablanca valley and all of Easter Island. We landed late around midnight many times and it was nice to have private transfers all arranged for us. We had a flight that cancelled last minute and the team made great suggestions to fly that same night and booked a hotel and arranged private transfers quickly. It was a most memorable trip and we returned home with a head and camera full of memories. This was our second trip with Kim Kim, the first being to Brazil and I would engage them again.

Local specialist: Francisco Torres
Francisco
Francisco Torres
Local specialist in Santiago & Quito | Replied on Mar 14, 2026

Hola Arti
Thanks so much for your kind words! :)

I’m really happy to know that you returned home with such wonderful memories and photos. It also means a lot to my team and me to hear that you felt supported whenever you needed it. It was truly a pleasure to be part of this special trip for you and Sonali, and thanks again for your trust.
I hope to see you again soon! :)
Regards from Chile,
Francisco

A Patagonia trip of our lifetime
Chile | Feb 22 - Feb 28, 2026

D
David L.
Ashburn, VA | Reviewed on Mar 04, 2026
Kim Kim has an amazing staff of very knowledgeable guides and coordinators. Collectively, they took our desires and built a trip that met our every expectation. We contacted our Kim Kim coordinator, Riwal, approximately one year before the trip. No mater time, he was always available to strategize, answer questions, change plans and support us from beginning to the end. In country, our guide, Nacho (Luis Miranda Casanova), and driver, Logan, were nothing short of fantastic. Nacho’s... Read more

Kim Kim has an amazing staff of very knowledgeable guides and coordinators. Collectively, they took our desires and built a trip that met our every expectation. We contacted our Kim Kim coordinator, Riwal, approximately one year before the trip. No mater time, he was always available to strategize, answer questions, change plans and support us from beginning to the end. In country, our guide, Nacho (Luis Miranda Casanova), and driver, Logan, were nothing short of fantastic. Nacho’s breadth and depth of information far exceeded our expectations. From animals to geology and flowers to fossils, he was well-versed in everything about in Patagonia, and really South America. Logan is a true professional as evidenced by his driving skills and ability to navigate some very challenging dirt roads, day in and day out. I strongly recommend this highly talented team for your travels to South America.

Hotel Review
Hotel Lago Grey
Torres del Paine

Excellent location. Room was clean and the bed/pillows were comfortable. Staff was supportive.

Authenticity & Character
Cabin life, which we appreciated
Location
Staff
Front desk staff was excellent but some of folks that worked other areas upfront and in the restaurant could have been more helpful. At times we had to ask around the staff to get basic information on excursions and amenities.
Cleanliness & Comfort
Enough said.
Activity Reviews
Full Day Estancia Cerro Guido with a Private Driver
Full Day Estancia Cerro Guido with a Private Driver
Chile

Horseback riding while herding sheep was a highlight of our Patagonia experience.

Quality of Experience
Food
Absolutely amazing breakfast and lunch. 5 starts.
Guides, Drivers and Staff
Transport
Torres del Paine National Park - Private Panoramic Tour
Torres del Paine National Park - Private Panoramic Tour
Chile

Sights were simply amazing, spectacular, jaw-dropping. This tour met every expectation.

Quality of Experience
Glaciers.
Food
Lunch was good but not great.
Guides, Drivers and Staff
knowledge and insight.
Transport
Blue Lagoon / Laguna Azul Hike to Laguna Cebolla
Blue Lagoon / Laguna Azul Hike to Laguna Cebolla
Chile

Went on short hike. Nacho provided a great deal of information about the trees, lagoon, tree plantings and many other very special bits of information.

Quality of Experience
Amazing views!
Guides, Drivers and Staff
Guide did excellent job planning around bus traffic.
Transport
Movement through the park was very efficient to get to tour.
Cerro Benitez Half Day Trek - Visit the Chilean "Condor"
Cerro Benitez Half Day Trek - Visit the Chilean "Condor"
Chile

Not sure how to rate this activity since we didn’t get to do the trek. However we did stop to see condors and an eagle during our transition through the park.

Local specialist: Riwal Le Derff
Riwal
Riwal Le Derff
Local specialist in Santiago & Quito | Replied on Mar 04, 2026
Hi David & Marcia!
Thank you very much for your kind words!
I am delighted to have been able to participate in your Chilean adventure.
Knowing that you felt well taken care of and that everything went smoothly means a lot to me. It was a pleasure to help you create your itinerary and share my love for Chile with you. It was very enjoyable to accompany you.
I'm also very happy that you enjoyed our local guides Nacho & Logan, I will be sure to pass on your compliments to them.
Thank you for...
Read more

Hi David & Marcia!
Thank you very much for your kind words!

I am delighted to have been able to participate in your Chilean adventure.
Knowing that you felt well taken care of and that everything went smoothly means a lot to me. It was a pleasure to help you create your itinerary and share my love for Chile with you. It was very enjoyable to accompany you.
I'm also very happy that you enjoyed our local guides Nacho & Logan, I will be sure to pass on your compliments to them.
Thank you for trusting me with this very special trip, and I hope that Chile will leave you with wonderful memories for years to come!

Kind regards,
Riwal

Mediocre and at times useless your communication
Chile | Dec 24 - Jan 12, 2026

D
Daniela B.
Newark, NJ | Reviewed on Feb 02, 2026
While we spent weeks building this trip as the days passed we realized that the information on the tours was incomplete and the age of the men in our group was not considered fully. My husband is 72 and Gabi is 72 as well. We had to send numerous messages to figure out the details of the itineraries, the length, challenges, etc. One tour was dangerous to our health. The Puerto Varras tour gave no details on the challenge, 23km length, amount of water needed, clothing, huge flies, etc. we had... Read more

While we spent weeks building this trip as the days passed we realized that the information on the tours was incomplete and the age of the men in our group was not considered fully. My husband is 72 and Gabi is 72 as well. We had to send numerous messages to figure out the details of the itineraries, the length, challenges, etc. One tour was dangerous to our health. The Puerto Varras tour gave no details on the challenge, 23km length, amount of water needed, clothing, huge flies, etc. we had to turn around after just 3 km.
Several tours had guides who struggled with English or did not bother to speak it at all.
In short, KimKim needs to refund us the money for the full day Puerto Varas tour. In general, KimKim should assign a travel specialist who is educated about the destinations and give full details about the tours.
While South America is beautiful and we appreciate the people and the landscape, we expect KimKim to do the write thing about its customers and offer best communication.

Hotel Reviews
Rochester Bariloche
San Carlos de Bariloche
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Cabaña Del Lago Puerto Varas
Puerto Varas
Authenticity & Character
Location
Staff
Cleanliness & Comfort
No AC
NOI Indigo Patagonia
Puerto Natales
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Diego de Almagro Punta Arenas
Punta Arenas
Authenticity & Character
Location
Staff
Cleanliness & Comfort
No AC
Hotel Pueblo de Tierra
San Pedro de Atacama
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Plaza El Bosque Ebro
Santiago
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Visit to Perez Rosales National Park – Trekking through Desolation Pass
Visit to Perez Rosales National Park – Trekking through Desolation Pass
Puerto Varas

We were not given any details about the length, clothing, food and water demands. Guides were nice but the communication with kimkim I existent. We need to be refunded as we could not do this tour safely.

Quality of Experience
Food
Give full details about the tour before the tour.
Guides, Drivers and Staff
Transport
Victoria Island & Arrayanes Forest - Navigation
Victoria Island & Arrayanes Forest - Navigation
Argentina
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Trip- Red Rocks, Lagunas Altiplánicas & Atacama Salt Flats
Full Day Trip- Red Rocks, Lagunas Altiplánicas & Atacama Salt Flats
San Pedro de Atacama

Guide struggled with English

Quality of Experience
Better guides
Food
Guides, Drivers and Staff
Transport
Astronomical Tour -  Atacama Desert
Astronomical Tour - Atacama Desert
San Pedro de Atacama

Did not happen

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Riwal Le Derff
Riwal
Riwal Le Derff
Local specialist in Santiago & Quito | Replied on Feb 06, 2026
Dear Daniela,
Thank you very much for your feedback on your travel to Chile. While we are very happy to know that you had an unforgettable time enjoying Chile, its history, diverse culture and amazing scenery, I am surprised that you were not happy with my services. We worked together on this trip, to make it fit your requirements, wishes and budget in the best possible way. You asked me to include full day hikes, which I did, as well as approved all hotels (and rooms) and some of the...
Read more

Dear Daniela,
Thank you very much for your feedback on your travel to Chile. While we are very happy to know that you had an unforgettable time enjoying Chile, its history, diverse culture and amazing scenery, I am surprised that you were not happy with my services. We worked together on this trip, to make it fit your requirements, wishes and budget in the best possible way. You asked me to include full day hikes, which I did, as well as approved all hotels (and rooms) and some of the activities as shared tours. Please note that I work a lot with golden agers, and many of them are vivid hikers completing the Desolation Pass Hike and other hikes in Chile without any problem, therefore after sending you the respective descriptions (3 hours ascent – 8 hours hike in total) I followed your request and included these hikes in your program. I am very sorry to hear that you could not complete the hike, as it is an amazing experience, but understand that you had to terminate the tour early. I always strive to organize all trips in a way to provide the best possible experience for all travelers, and I am sad to learn that I did not completely achieve this goal for your group. Nevertheless, I hope that you could enjoy most of your experiences and that you took a lot of unforgettable memories from wonderful Chile back home.

Kind regards,
Riwal

Disappointing touring experience
Chile | Dec 24 - Jan 12, 2026

L
Lumi N.
Miami, FL | Reviewed on Feb 02, 2026
We recently returned from a three-week trip in Patagonia, mostly in Chile. Planning the trip and working with this touring agency was challenging; we spent many hours researching the itinerary, the tours and hotels recommended, even double-checking their final vouchers. This was all due to having picked up discrepancies on the initial draft of the itinerary and along the way. At times we wondered why we're paying them the fee?!
Our tour operator was not proficient in English, nor familiar...
Read more

We recently returned from a three-week trip in Patagonia, mostly in Chile. Planning the trip and working with this touring agency was challenging; we spent many hours researching the itinerary, the tours and hotels recommended, even double-checking their final vouchers. This was all due to having picked up discrepancies on the initial draft of the itinerary and along the way. At times we wondered why we're paying them the fee?!
Our tour operator was not proficient in English, nor familiar with the places we planned to visit, which made it difficult to communicate in real time, frustrating once we arrived at our destination(s), or complete the tours they recommended. Most of the tours (5 out of 8) were not detailed and they missed the mark on punctuality, safety, quality and not being matched to what we had requested. One tour in particular, ~23 Km hike to- and around a volcano was inappropriately designed for our group, critical information was not provided until our pickup, and we had to terminate it early.
All airport and hotel transfers were adequate and on time.
Visiting Chilean Patagonia was an experience we will not forget; interesting history, diverse culture while the scenery is amazing, spectacular and mesmerizing. Being there made us forget about the logistics so poorly managed by this agency,

Hotel Reviews
Hotel Cabaña Del Lago Puerto Varas
Puerto Varas

stars awarded ONLY for the location; rooms are quite small and bathroom even smaller. we arrived on an unusually warm day (over 32C/90F) and they could offer a standing rotating fan, as there is no AC. great location walking distance to town and beach

Authenticity & Character
Location
Staff
Cleanliness & Comfort
hotel was clean however, small rooms, bathrooms and no AC
Hotel Plaza El Bosque Ebro
Santiago

great location, nice rooms/suites; appreciate the espresso coffee machine in the room. rooftop restaurant for breakfast with mountain views is amazing. exquisite walking area in town.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Diego de Almagro Punta Arenas
Punta Arenas

Great location if you have a view of the straits and the beach

Authenticity & Character
Location
if you have a view of the straits and the beach
Staff
Cleanliness & Comfort
rooms are bit small
NOI Indigo Patagonia
Puerto Natales

Great location and decent restaurant fare.

Authenticity & Character
Location
just make sure you get a fjord view; else you will be looking at a wall or someone's back yard
Staff
Cleanliness & Comfort
Rochester Bariloche
San Carlos de Bariloche

the lake view albeit across the dusty main road, is very nice if you have a terrace. this hotel does not have a restaurant on site; you have to walk to a nearby hotel on the side of the main road in the dust as there are no paved walkways.

Authenticity & Character
add a restaurant to the property
Location
this hotel is 7Km (~4.4mi) from downtown
Staff
the staff was accommodating and helpful at times
Cleanliness & Comfort
Activity Reviews
Victoria Island & Arrayanes Forest - Navigation
Victoria Island & Arrayanes Forest - Navigation
Argentina

stars awarded ONLY for the scenery. this tour was improperly planned for our group. the one-day tour includes 3-4 hrs on Victoria Island which is mostly waiting on the dock for the boat to take you back. there is another shorter tour, which we found out about after we arrived and which would have been better for us. we were unable to change it since it was planned by kimkim with a 3rd party. throughout the tour we were rushed due to many tours arriving at the same time, to the point of being uncomfortable. while the Arrayanes forest is interesting, we were not allowed any time there to fully enjoy it. likewise for Victoria Island; the signage is poor, to the point that you cannot hike on your own. our guide chose not to speak English (Jessica) so for us this tour was a major waste of time and money.

Quality of Experience
Guides, Drivers and Staff
Transport
Short Circuit
Short Circuit
Bariloche

a good way to visit, albeit lacking sightseeing downtown. the pickup from the hotel was 45 min late. view from the top was magnificent

Quality of Experience
Guides, Drivers and Staff
Transport
Andean Lakes Crossing (Todos Los Santos Lake-Villa Peulla-Lake Frías to Bariloche) One way to Bariloche
Andean Lakes Crossing (Todos Los Santos Lake-Villa Peulla-Lake Frías to Bariloche) One way to Bariloche
Chile

this tour is a MUST albeit long, with many transfers and guides some of whom do not speak English. it was adequately planned however, little to no information is provided at any time. this tour does not provide a guide for the entire trip. at one lake crossing after arriving in Argentina, the guide and driver left us at the dock to wait on a boat that arrived more than an hour later.

Quality of Experience
Guides, Drivers and Staff
Transport
Visit to Perez Rosales National Park – Trekking through Desolation Pass
Visit to Perez Rosales National Park – Trekking through Desolation Pass
Puerto Varas

this tour was improperly designed and planned for our group. no details were provided and critical information was only available when we got picked up. after an hour or more drive, we arrived at the trailhead only to be informed that the trek is ~23 km (14mi), with the first section on a steep incline of rough gravel, in the sun and at a time when insect (large horse-fly biting insects) activity was at its peak. after a grueling short ascent, we stopped at a log cabin where it was decided to terminate the tour and return to the hotel. there is no value add to be around the base of the mountain when you can view the spectacular site from town

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Estancia La Península Full Day
Estancia La Península Full Day
Puerto Natales

this tour was properly managed; nice experience at the ranch and the lamb was delicious. we were fortunate with great weather. we felt rushed; we would have liked to stay there longer

Quality of Experience
Guides, Drivers and Staff
Transport
Grey Glacier Round Trip Navigation
Grey Glacier Round Trip Navigation
Chile

this tour was improperly managed by the touring company, and no details were provided. the pickup was scheduled too late, which forced the driver to go at unsafe high speed on the 2-hr trip to the ferry area. the driver did not speak English. once he dropped us off, there was a 40-minute hike through the woods and over an open stretch of beach where the winds were gusting at over 50 mi per hr (80Km per hr). everyone was huddled into whatever seat was open; very crowded. 2 stars only for viewing the glacier close up

Quality of Experience
Guides, Drivers and Staff
Transport
Magdalena Island - Penguin Encounter Half Day Tour
Magdalena Island - Penguin Encounter Half Day Tour
Chile

this tour was properly managed and adequate pickup; reserved upper deck on the ferry and tour operators guiding you throughout the day.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Riwal Le Derff
Riwal
Riwal Le Derff
Local specialist in Santiago & Quito | Replied on Feb 06, 2026
Dear Luminita,
Thank you very much for your feedback on your travel to Chile. While we are very happy to know that you had an unforgettable time enjoying Chile, its history, diverse culture, and amazing scenery, I am surprised that you were not happy with my services. We worked together on this trip, to make it fit your requirements, wishes and budget in the best possible way. You asked me to include full day hikes, which I did, as well as approved all hotels (and rooms) and some of the...
Read more

Dear Luminita,
Thank you very much for your feedback on your travel to Chile. While we are very happy to know that you had an unforgettable time enjoying Chile, its history, diverse culture, and amazing scenery, I am surprised that you were not happy with my services. We worked together on this trip, to make it fit your requirements, wishes and budget in the best possible way. You asked me to include full day hikes, which I did, as well as approved all hotels (and rooms) and some of the activities as shared tours. Please note that I work a lot with golden agers, and many of them are vivid hikers completing the Desolation Pass Hike and other hikes in Chile without any problem, therefore after sending you the respective descriptions (3 hours ascent – 8 hours hike in total) I followed your request and included these hikes in your program. I am very sorry to hear that you could not complete the hike, as it is an amazing experience, but understand that you had to terminate the tour early. I always strive to organize all trips in a way to provide the best possible experience for all travelers, and I am sad to learn that I did not completely achieve this goal for your group. Nevertheless, I hope that you enjoyed most of your experiences and that you took a lot of unforgettable memories from wonderful Chile back home.

Sincerely,
Riwal

Incredible Trip!
Chile | Jan 6 - Jan 16, 2026

Sarah
Sarah S.
Durham, NC | Reviewed on Jan 21, 2026
Our trip was incredible - the experiences Angel planned were amazing, including an authentic Asado BBQ meat tasting with the best steak I've ever had, a Tango Show, some incredible hikes with excellent local guides and stunning views, and a tour to interact up close with penguins. I learned so much about the areas we visited, and it was the perfect activity level for our group. We had regular communication with our local experts throughout the trip, which was very helpful. Thanks so much,... Read more

Our trip was incredible - the experiences Angel planned were amazing, including an authentic Asado BBQ meat tasting with the best steak I've ever had, a Tango Show, some incredible hikes with excellent local guides and stunning views, and a tour to interact up close with penguins. I learned so much about the areas we visited, and it was the perfect activity level for our group. We had regular communication with our local experts throughout the trip, which was very helpful. Thanks so much, Angel!!

Hotel Reviews
Natalino Hotel Patagonia
Puerto Natales
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Lennox Buenos Aires
Buenos Aires
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mirador del Lago Hotel
El Calafate
Authenticity & Character
Location
beautiful view of Lake Argentina
Staff
Cleanliness & Comfort
45 by Director
Santiago
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Alma Sur
Punta Arenas
Authenticity & Character
Location
Staff
Carlos was wonderful, but otherwise many of the staff were not friendly or accommodating.
Cleanliness & Comfort
Clean but the walls were paper thin - you could hear EVERYTHING from other rooms, the lobby... I could even hear the treadmill from the fitness center from my room (on a different floor).
Activity Reviews
Visit to Santa Rita Vineyard + Optional Lunch at Doña Paula Restaurant
Visit to Santa Rita Vineyard + Optional Lunch at Doña Paula Restaurant
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
San Telmo Tango Show and Dinner.
San Telmo Tango Show and Dinner.
Buenos Aires
Quality of Experience
Food
Guides, Drivers and Staff
Transport
There was a bit of a snafu with the driver, but Angel and the local experts were quick to remedy.
Visit the most Famous Neighborhoods in Buenos Aires - City Tour
Visit the most Famous Neighborhoods in Buenos Aires - City Tour
Buenos Aires
Quality of Experience
Guides, Drivers and Staff
Transport
Live Cooking & Meat Tasting Menu
Live Cooking & Meat Tasting Menu
Buenos Aires
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Native Experience- Lakes and Caverns
Native Experience- Lakes and Caverns
El Calafate
Quality of Experience
Guides, Drivers and Staff
Transport
Visit Perito Moreno Glacier - Full Day Tour
Visit Perito Moreno Glacier - Full Day Tour
El Calafate

Dany was the best!!

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day El Chalten - Trekking Fitz Roy View Point
Full Day El Chalten - Trekking Fitz Roy View Point
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Condor lookout Horse riding - Laguna Sofia & Cerro Benitez
Condor lookout Horse riding - Laguna Sofia & Cerro Benitez
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Hike to Mirador Base Torres del Paine - Full Day Tour
Hike to Mirador Base Torres del Paine - Full Day Tour
Chile
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Magdalena Island - Penguin Encounter Half Day Tour
Magdalena Island - Penguin Encounter Half Day Tour
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Angel Gutierrez
Angel
Angel Gutierrez
Local specialist in Santiago | Replied on Jan 21, 2026

Hi Sarah!
Thank you very much for this incredible review :)
We are happy to know you had a great experience in Argentina & Chile
I hope you can come back soon for a new adventure!

Best regards,
Angel.

Incredible trip to Patagonia
Chile | Jan 6 - Jan 16, 2026

L
Laura M.
Kansas City, MO | Reviewed on Jan 19, 2026

We had an incredible experience travelling to Argentina and Chile. The activities planned were perfect for our group - including dinner/show reservations, cave tours, hiking, penguin excursions, and more. Our guides for the hikes were fantastic. The travel arrangements were generally well communicated, and our drivers were friendly and pretty punctual. Overall, it was a wonderful trip!

Local specialist: Angel Gutierrez
Angel
Angel Gutierrez
Local specialist in Santiago | Replied on Jan 19, 2026

Hi Laura!
It was nice to meet you in Santiago!
I am glad you enjoyed your trip, and all the experiences in Chile & Argentina :)
I hope you can visit South America anothertime soon.
Best Regards,
Angel.

Chile anniversary trip
Chile | Nov 7 - Nov 17, 2025

T
Todd B.
Chicago, IL | Reviewed on Jan 18, 2026
Our trip to Chile was amazing and so much of that is thanks to the exceptional people who guided and supported us at each stop. Camila, our main organizer, deserves special recognition. Her attention to detail, responsiveness, and genuine care shaped the entire experience. Every transfer, tour, and connection felt effortless because she was always one step ahead. You could feel how much pride she takes in showcasing her country, and it made all the difference. She was also very patient and... Read more

Our trip to Chile was amazing and so much of that is thanks to the exceptional people who guided and supported us at each stop.

Camila, our main organizer, deserves special recognition. Her attention to detail, responsiveness, and genuine care shaped the entire experience. Every transfer, tour, and connection felt effortless because she was always one step ahead. You could feel how much pride she takes in showcasing her country, and it made all the difference. She was also very patient and worked hard to get the itinerary just right.

We were also fortunate to have wonderful local guides throughout the trip. Each one brought their own personality, expertise, and passion for Chile’s landscapes, culture, and history. Whether we were exploring cities, tasting incredible food and wine, or taking in the natural scenery, our guides made every moment richer and more meaningful. Shout out to Ignacio and Jennifer who showed us around Santiago and out to the coast, Marco who spent the day with us at the geysers and desert and has a great passion for the country and photography, and every other tour was great! We appreciated and genuinely enjoyed our time with each guide. There's no part of the trip we wouldn't recommend!

It's a lot to pack in 11 days, but Camila made it possible!

Local specialist: Camila Fierro
Camila
Camila Fierro
Local specialist in Santiago | Replied on Jan 20, 2026

Hi Todd!
Thank you so much for your kind words!
I’m truly delighted to have been part of your Chilean adventure. Knowing that you felt supported and that everything flowed smoothly means the world to me. It was a pleasure helping create your itinerary and sharing my love for Chile with you.
I’m also so happy you enjoyed our local guides, I’ll be sure to pass along your compliments to them. Thank you for trusting me with such a special journey, and I hope Chile brings you many wonderful memories for years to come!
A big hug,
Camila :)