Erin Wiley

Everything was fantastic, we did the W trek, it went flawlessly. Would highly recommend this service.

How do I even begin to review our 21 day Patagonia trip? It was incredible. After trying and failing to figure out the logistics of what we wanted to do, we found Ditmar Adventures and worked with Erin via KimKim. After the intro phone call, we felt like Erin had a really solid idea of what we were looking for and had nothing but faith that her and her team would put together something that we would be pleased with. That was an understatement. She worked with our group in the planning phases... read more

How do I even begin to review our 21 day Patagonia trip? It was incredible. After trying and failing to figure out the logistics of what we wanted to do, we found Ditmar Adventures and worked with Erin via KimKim. After the intro phone call, we felt like Erin had a really solid idea of what we were looking for and had nothing but faith that her and her team would put together something that we would be pleased with. That was an understatement. She worked with our group in the planning phases and was able to make the trip everything we were looking for and within our price point despite varying numbers on participants. Ahead of the trip, she was super helpful in our preparation and packing (bringing our own food and snacks was a lifesaver).

Once we arrived in Chile, everything was handled - a luxury that we have never experienced. All of the lodging selections were wonderful and fit perfectly with what we were looking for in the way of being affordable without doing the hostel thing. Each destination that we stayed at was exceptional in its own way and Erin anticipated the amount of time that we needed in each location very well. While trekking the Cerro Castillo circuit was something that we added in ourselves, it proved to be an amazing addition to the trip and the Ditmar team's support of that sub-trip was excellent. David meeting us in person before we embarked was also a treat. He had so much insight to share on where to eat and things to see along the route. The tips in the itinerary on where to get gas and money along the route were invaluable as well.

Overall, everything we had asked for, all of the activities that we wanted to take in as a group were accounted for. We saw craggy peaks and hiked a lot, drove through some of the prettiest (and ugliest) landscapes I've seen, saw the marble caves, rock climbed, fished, drank all the red wine, ate all of the delicious food, sat on front porches and watched sunsets, stood in wide valleys with snow kissing our cheeks, sat in hot tubs with mountains of bubbles, and savored every moment of it. While the hours saved in planning such an adventure were worth every penny, the most vital element of their service was that it afforded us all the opportunity to be free and present in the moment, something we all desperately needed and are very much grateful for. Aside from a few flat tires (which as Clayton mentioned were a blessing in disguise), everything exceeded any expectation I could have had. I can't recommend this route enough for adventure-loving folks and Ditmar enough for making it possible. Cheers!

Hi Erin

We have recently returned from our travels, which included our W trek co-ordinated by your team from 31 December – 5th January 2019.

Overall – we thoroughly enjoyed our opportunity to experience Patagonia and the wonderful places we visited during our time in Puerta Natales and Torres Del Paine National Park.

We would particularly like to give mention our guide Sophia. She was simply outstanding. Her experience, and the knowledge she could share with us ensured that we... read more

Hi Erin

We have recently returned from our travels, which included our W trek co-ordinated by your team from 31 December – 5th January 2019.

Overall – we thoroughly enjoyed our opportunity to experience Patagonia and the wonderful places we visited during our time in Puerta Natales and Torres Del Paine National Park.

We would particularly like to give mention our guide Sophia. She was simply outstanding. Her experience, and the knowledge she could share with us ensured that we had the best possible time on the trek. She is clearly very well-known and respected by her peers that we met along the way as well, and certainly we cannot recommend her highly enough for her skills, humour, practical sensibilities and care she took to ensure we had the best possible time. Sophia was also not advised that one of our group had a Cheese allergy.

We experienced many different weather scenarios along the way – snow on the walk to the towers and blazing sun on our way to Frances. Wind in the French Valley and gale force 80+kmh gusts heading to Glacier Grey. Throughout our entire time we felt confident that Sophia had our back and put our safety first.

On day 4 – we were meant to walk to Refugio Grey and catch the boat to go to the Glacier before return to the bus pick up point. This could not occur due to the fierce wind on that day, and indeed we watched the ferry turnaround as it was unable to continue on the lake in the extreme weather that was in play that day. As such, we returned to Paine Grande and caught the ferry across Lake Pehoe to pick up the bus transfer there. We assume as a result there is a refund due to us for the Grey Glacier boat tour that we unfortunately could not enjoy. Can you please advise details on the likely refund for this portion of our travels.

On a more serious note, we also need to provide feedback on the planning and execution of our trek. What we had discussed with us prior to departing NZ, and also during our briefing with Emily in Puerta Natales was not the trek experience we had and as such we planned poorly for some aspects of our trip which could have mitigated had the correct information been provided. As travellers, we are all very experienced and well rounded people who can manage what is required through careful research and planning. We are not a group of people who try to wing-it. We like to be sure we are careful and well informed on what we need to have with us to ensure our safety.

During our time corresponding with you, we started out with a plan to stay in the Refugios during our time on the trek. As there was limited space available – you suggested an alternative itinerary which saw us camping – the first night out of the park, an hours bus ride away at a camping site, then camping Frances on night 2, camping at Paine Grande night 3. We had expectations that this indeed was our itinerary until we received our paperwork and itinerary from Emily late Nov/Early December before we departed NZ. This shows that instead we were back on track with the original plan – that we would be in refugios, we would be staying at Los Torres on night one, Cuerno on night two, and Paine Grande night three. We queried this as we wanted to be sure we packed appropriately for camping versus refugios, and it was confirmed that we would have beds as per the itinerary. We met with Emily and had a detailed briefing with her upon arrival in Puerta Natales on Dec 30th – again querying our accommodation details, and having it confirmed that we were in Refugio accommodation as per the itinerary. So no need for camping style preparations, we would be in the refugios.

The morning of departure we met Sophia, and embarked on our journey in the bus. She mentioned our camping arrangements prior to departure, and we met Daniel our lovely driver as he would be driving us to the offsite location etc. You can imagine we were all quite shocked to hear that now we are back to the Camping plan as per our previous correspondence with you. Mentally and indeed from a gear perspective – we had all prepared for our time in refugios. During the first hour of our journey to the national park, we all took time to reflect on this new development, and indeed at our coffee stop – we sat Sophia down and explained that we are quite taken aback by the news that we are camping as only 36 hours prior – we had sat with Emily, in the Dittmar offices, and confirmed a completely different itinerary. Sophia could see we were all a little concerned about what we were doing, so took the time and went through step by step with us, the camping plan, the fact Rodriguez would be cooking for us on the first two nights and breakfast mornings, and ensured we had all the details about what were actually booked for.

Our first day was particularly long, in part due to the snow and cold, and the fact we were prepared for a day of around 18km, when in fact it was more like 23km. We arrived at our camping site on night one, and there were no tents for us. It was 10:30pm, we were freezing cold, the shower block had no power, and potentially we had no bed. With no power, we showered in the dark, in the hope we would warm up a little. Thankfully Sophia clearly managed to call in some favours for us and was able to get two domes for us to sleep in, and we squeezed our party of 7 into domes designed for 2 people each and through exhaustion all slept fitfully on night one. The team at this camping site found some sleeping bags, but due to their thin-ness, also rustled up some blankets and cushions as make shift pillows, and found some sleeping matts for the extra bodies that needed to camp on the floor. It wasn’t a great start to our trip, as we are sure you can appreicted. But at his point we realised how invaluable having our guide Sophia would be. Night 2 and 3 – tents were ready for us when we arrived so that was reassuring to us all.

As a group of travellers, we are resilient and we will roll with the punches. Indeed this is what we did during our time. We had to make the best of our situation. And we did, and so did Sophia.

However as far as the organisational skills that went in to preparing us for this guided tour experience, we would like to express our abject disappointment. We were not prepared for the trek as well as we should have been. We paid well for a guided all-inclusive experience, as we wanted to do our best to have no surprises (within all reasonableness). The team at Dittmar let us down by being ill prepared with the wrong itinerary. It was potentially dangerous as we did not necessarily pack the right level of clothing and accessories for the camping accommodation we ended up with.

As such we feel that it’s very important that we bring this to your attention, to try and eliminate this kind of error for your future travellers. We would be interested to hear about Dittmar’s willingness for some compensation for the group as well, as I am sure you can appreciate where we are coming from around what we felt we paid for versus what we ended up being delivered.

Finally, we would like to reiterate that Sophia made our time on the W trek, special and memorable for us all – and for that we are eternally grateful to her. She was the consummate professional always and it is a credit to her for her ability to assess and manage every day and we absolutely enjoyed the scenic splendour. Our thanks to Rodriguez too for looking after our cooking for us(very tasty and muchly needed!), and to Daniel for looking after our transportation.

We look forward to hearing back from you with you feedback.

Kind regards

Gabrielle Satherley and friends

CBF. It was an amazing trip.

Overall great trip. Would have eliminated Punta Arenas. Loved El Calafare and would have liked to stay there two nights. although the location was great, the hotel in El Calafate was awful. Not clean. Hotels in El Chalten and Ushuaia were great. Enjoyed trekking on the glacier the best. Also enjoyed Ushuaia. Overall very nice trip and well organized and coordinated

Laura

Emily and Erin were SO helpful throughout the entire process. It was a trip of a lifetime, and we couldn’t have done it without them. Highly recommend this trip and KimKim to anyone looking for adventure!

Erin is excellent. She was incredibly helpful while planning our time in Patagonia, and was always available to answer any questions. While in our trip, she went above and beyond to make sure we were set (we forgot our immigration papers while in a national park, and she coordinated getting them to us). You couldn't be in better hands.

Erin and Emily were very knowledgeable, skilled, and helpful. We booked a 4 day W-Trek in Torres del Paine and we received help with booking or good recommendations about every aspect of the trip. On top of this both ladies are very pleasant and friendly, making it easy to ask questions. We had one miscommunication, which was taken care of immediately (on Christmas eve no less). Alexandra was 27 months pregnant, so we had a lot of questions. Erin took the time during a phone conversation to... read more

Erin and Emily were very knowledgeable, skilled, and helpful. We booked a 4 day W-Trek in Torres del Paine and we received help with booking or good recommendations about every aspect of the trip. On top of this both ladies are very pleasant and friendly, making it easy to ask questions. We had one miscommunication, which was taken care of immediately (on Christmas eve no less). Alexandra was 27 months pregnant, so we had a lot of questions. Erin took the time during a phone conversation to describe the trek to us in such detail that it made us feel comfortable with undertaking the endeavor. All in all stellar service!

Loved every part of it. Erin and team saved our holiday and made our trip to Patagonia unforgettable. THANK YOU!!!

Amazing day with Juancho and Andres in Torre del Pine. Juancho is very knowledgeable and is happy to share his knowledge. Fantastic views and opportunities to take photographs of wild life. Totally recommended.

Another amazing day with Claudia, Christian and Pedro from Kayak Agua Fresca. Memorable moments watching the dolfins playing near our zodiac. Watching the sea lions and so many different birds. Claudia is an amazing guide who speaks very good English and Christian is a very experienced sailor. Totally recommended

I worked with Emily and Erin in planning my solo hike through Patagonia. It was ane ady process and they were happy to answer all my questions. They even put my mind at ease when I voiced my concerns about my readiness to do this experience, having never hiked before and feeling a bit apprehensive about doing it self-guided. They were right though, it was amazing and I'm so glad I did it. Highly recommend Dittmar and the ladies for the care and professional service.

Erin and Emily from Dittmar adventures put together a superb and well-organised itinerary for us. Every day was memorable, from our trip to Estancia La Peninsula, to the W trek, to kayaking down the Serrano River and at the foot of a glacier. We will be sure to use KimKim again, and would particularly recommend the wonderful local specialists.

I can't say enough about how effective and awesome Erin was -- and everyone I interacted with at the local guiding company Dittmar Adventures. Erin was very fastidious with her correspondence, always answering quickly and thoroughly, from our very first exchanges, when I was outlining what we wanted to do, and what our budget was. She tweaked the itinerary to suit our, quite unique, needs. Because our situation was pretty unusual -- in that I was traveling with a 3-year-old and a... read more

I can't say enough about how effective and awesome Erin was -- and everyone I interacted with at the local guiding company Dittmar Adventures. Erin was very fastidious with her correspondence, always answering quickly and thoroughly, from our very first exchanges, when I was outlining what we wanted to do, and what our budget was. She tweaked the itinerary to suit our, quite unique, needs. Because our situation was pretty unusual -- in that I was traveling with a 3-year-old and a 6-year-old alone while my husband hiked the "W" trek in Torres del Paine -- Erin really had to think hard about what would work for me and two small children to do that would be manageable. Her itinerary worked so well. It was a combo of two days of group tours (one to an estancia, Estancia La Peninsula, which was INCREDIBLE, and the other a boat tour aboard the Agunsa to the Bernardo O'Higgins national park to see glaciers) and one day of a privately guided tour to Torres del Paine national park, with a guide (Victor, also amazing, who Dittmar uses with some regularity). Everything Erin chose was awesome, including the days off for the kids and I to recuperate from long days of activity! We thoroughly enjoyed the inn she chose for us, the Amerindia, and the staff there were so helpful and friendly, particularly with my boisterous children. The owner of Dittmar, Laura, even lent me two carseats to use for the children on the day-trip to Torres del Paine. All I can say is that Erin, and all others from Dittmar I associated with, were so personal, so interested in us having a good time, and so available to help when needed. We ended up needed some help because a member of our party had her hiking backpack lost by LATAM, and Erin coordinated with Laura and another Dittmar employee (the amazing Emily) to be sure our traveling companion could rent everything she needed the night before their trek began. All I can say is that my whole experience with KimKim, and then with Erin and Dittmar, was excellent. Erin is so generous with her time and all the information she shares. I highly, highly recommend working with her!