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active 2 days ago

Erin Wiley

Travel simply makes people happy and I want to be a part of that. If I am not traveling myself then I want to surround myself with people who are.

Originally from Michigan, I grew up camping and adventuring along the shores of Lake Michigan from a young age. My love affair with South America started in 2006 when I took my first international trip to Peru. Since, I have been back and forth between my home in Michigan and South America, having spent considerable time both working and traveling across the continent. I am currently based in Puerto Natales, Chile where I am lucky enough to have Torres del Paine National Park as my backyard.

What places and activities do you specialize in?

"We specialize in trips in and around Torres del Paine National Park as well as Los Glaciares National park in Argentina.

I can help you organize anything from the standard ´W´ Hike to more exclusive and off-trail hikes in some of the parks hidden valleys. Would you fancy a 3-day camping and kayaking expedition? I can do that too!

Adventure, adventure, adventure! "

How did you get involved in travel?

"Around 2008 I began traveling to Peru each summer, organizing trips for a University of Michigan based sustainable development project. This initiative brought me back each summer and from there I discovered the world of backpacking (which blew my mind). After numerous trips and years spent in South America it became clear that I wanted to root myself here, and what better place than Patagonia. With over 10 years experience in the hospitality industry and a grand passion for travel and the outdoors I decided that a career in the adventure travel industry was the way to go, and here I am!"

Please share a unique travel experience you will never forget.

"I spent 4 days in a hammock on a boat floating (very slowly...) down the Amazon River."

Featured trips & expertise

Summer blooms in Torres del Paine
Patagonia Adventure for Couples - 15 Days

Explore Patagonia's most breathtaking sites at a relaxed pace while staying in comfortable accommodations on this 15-day itinerary. Kick off in Chile's capital before continuing south to Torres del Paine National Park for glaciers, turquoise lakes, and thrilling day hikes. Finish across the border in Argentine Patagonia for more glaciers and a secluded mountain lodge with a variety of outdoor activities, not to mention iconic views of Mt. Fitz Roy.

Torres del Paine National Park in Chilean Patagonia
Best of Southern Patagonia - 15 Days

This 15-day trip combines outdoor attractions around Chile and Argentina's spectacular far south, also known as Patagonia. You'll start with penguins, horses, and glaciers before entering Torres del Paine National Park for three days of guided tours. Then head across the border for Los Glaciares National Park where you'll go ice trekking and partake in several jaw-dropping trails near Mt. Fitz Roy.

Hike to Mirador Cerro Torre while staying in El Chaltén
Patagonia's Best Day Hikes - 14 Days

If you love hiking, this active 14-day trip highlights Patagonia's best trails with some of the most spectacular scenery in the world (thanks to two UNESCO-listed parks). Start off in Argentine Patagonia for Los Glaciares National Park—home to 13 glaciers and the iconic Mt. Fitz Roy. Then head across the border to Torres del Paine National Park, dominated by snow-capped peaks, turquoise lakes, and rare wildlife.

Hike to the base of the Paine Massif on your first day in Torres del Paine
Southern Patagonia - 14 Days

Explore the best sites of Southern Patagonia (both countries) on this two-week adventure. First, there's Los Glaciares National Park in Argentina Patagonia for a boat trip to Perito Moreno Glacier. Next is Torres del Paine National Park in Chilean Patagonia for three days of guided hikes. Head back across the border to Ushuaia—the southernmost city in the world—for ice trekking and free time to see the penguins. 

Lake Pehoe in the morning light
Punta Arenas & the "O" Trek - 14 Days

This two-week Chilean trip combines the southern tip of Patagonia with a major trek in Torres del Paine National Park. Starting from Santiago, fly to Punta Arenas for neoclassical architecture and penguins before heading to Puerto Natales—the jumping on/off point for Torres del Paine. Then join the Paine Massif Circuit ("O"), a more challenging option than its sister trek ("W"). You'll beat the crowds by hiking the remote backside of the park for an even more memorable experience with nature.

Lake Pehoe, Torres del Paine National Park
Torres del Paine & Última Esperanza - 12 Days

Few places in the world are more coveted as a trekking destination than Torres del Paine National Park. Located in Chilean Patagonia, this protected mountain wilderness is open to anyone looking for outdoor adventure. Accomplish the highlights on this 12-day trip, including waterfalls, glaciers, and enormous peaks. You'll also visit Última Esperanza Sound for fjord tours, kayaking, and a cave with 11,000 years of history.

Recent trip reviews for Erin

Lance

Patagonia 2019, Argentina - May 20 - May 26, 2019

Traveler: Lance H. - Local specialist: Erin Wiley

KimKim was the easiest travel experience I have ever had! All I had to do was give a rough idea and BOOM! out came a perfectly planned vacation. Not only was all the heavy lifting done by KimKim and Erin, but it was our most affordable option with all the companies we looked at. They were so accommodating to changes and provided excellent documentation prior to traveling.

Patagonia was my first experience with KimKim, but I can assure you it will not be my last. Highly recommend and thank you to the KimKim team for a great experience!

Erin Wiley profile photo
Erin Wiley, local specialist, responded to this review:

Thank you, Lance and Christine! It was such a pleasure to work with you on planning this trip and thank you for being so kind and easy to work with. I'm really happy that you had a great time in Patagonia!

Jane

Adventure in patagonia - 15 days, Argentina - Mar 16 - Mar 31, 2019

Traveler: Jane L. - Local specialist: Erin Wiley

It was a very planned trip and the transfers were seamless. The kayaking guides Carlos and Polina were outstanding, affable and provided great service and kept us safe. Well done team!

Erin Wiley profile photo
Erin Wiley, local specialist, responded to this review:

Hi Jane,

I love that photo, looks like you all had a lot of fun together! Thanks for everything and for giving me the opportunity to plan this trip for you all. I'll pass along the positive feedback to Carlos and Polina!

Best,
Erin

Adventure in patagonia - 15 days, Argentina - Mar 16 - Mar 31, 2019

Traveler: Charles L. - Local specialist: Erin Wiley

The trip was very well planned and all the complicated connections came off as smooth as a babies butt. Hosteleria Cuernos tent situation was the only bummer of the whole trip. They put us in a tent immediately adjacent to the large tent housing the staff for this site. The staff stayed up until one in the morning laughing loudly singing talking and keeping the exhausted travelers up. Someone needs to let them know that we are supporting their livelihood and their behavior is extremely rude and uncaring for their guests.

Erin Wiley profile photo
Erin Wiley, local specialist, responded to this review:

Thank you, Charles for the kind words about the organization of your trip! It was really wonderful to work with you, Jane and Monica to design and make this trip happen. Wow, yes that sounds like an awful night spent at Cuernos. I'll see if my team can reach out and put in a formal complaint to the refugio. Thanks again for everything and wishing you all the best!

Erin

Kate

5 days in patagonia, february, Patagonia - Feb 19 - Feb 25, 2019

Traveler: Kate J. - Local specialist: Erin Wiley

Erin was a delight to work with. She was very prompt in responding to our questions, took our feedback on board and managed to put together our ideal itinerary. We had fairly limited time and quite a few things to fit in, but Erin managed it! Everything worked super well, all transfers on time and comfortable and the local partners she put us in touch with for the hiking equipment, lunches etc were also super lovely and helpful.
As 2 friends with very busy and quite stressful jobs in big... read more

Erin was a delight to work with. She was very prompt in responding to our questions, took our feedback on board and managed to put together our ideal itinerary. We had fairly limited time and quite a few things to fit in, but Erin managed it! Everything worked super well, all transfers on time and comfortable and the local partners she put us in touch with for the hiking equipment, lunches etc were also super lovely and helpful.
As 2 friends with very busy and quite stressful jobs in big cities, we just didn't have the time and mental energy to figure out this itinerary by ourselves. Having Erin take care of things so well for us was amazing and meant we could just relax and enjoy with full peace of mind that we were in expert hands. Thank you Erin & team!

Erin Wiley profile photo
Erin Wiley, local specialist, responded to this review:

Hi Kate,

Thank you SO MUCH for such a kind review. I'm so happy that you had such a wonderful trip and that we could help in take the stress out of planning. Thank you for being such a pleasure to work with, for being so kind and flexible. Come back and visit us again sometime!

Best,
Erin

Torres, Chile - Mar 3 - Mar 8, 2019

Traveler: Chuck M. - Local specialist: Erin Wiley

THE BEST
* Advance planning with Erin was very good and was personalized. Enjoyed working with her
*Ohmar was very good and was an excellent guide with excellent park history and knowledge.
Enjoyed being with him.
*The two transfer drivers were good. Carlos was particularly helpful in getting us to an earlier bus
departure back to Punta Arenas. He was very pleasant.
*The Aquaterra accommodations were good.
*The Grey Glacier Hotel and later glacier boat tour were both very good.
*The... read more

THE BEST
* Advance planning with Erin was very good and was personalized. Enjoyed working with her
*Ohmar was very good and was an excellent guide with excellent park history and knowledge.
Enjoyed being with him.
*The two transfer drivers were good. Carlos was particularly helpful in getting us to an earlier bus
departure back to Punta Arenas. He was very pleasant.
*The Aquaterra accommodations were good.
*The Grey Glacier Hotel and later glacier boat tour were both very good.
*The day tour of the park was very good.
*The Refugio Torre Central was a good staging point for the long hike, but there were some other
lodging options one might have considered to shorten hike a little.
*Even though we only had one clear and one partially clear day of the three, the views were
spectacular and what we came to see.
THE OTHER
*Two boat rides are unnecessary; the Grey Glacier tour was much better.
*The two options provided because of the last minute zodiac cancellation wee not good; like take a
chance on another company which may not go, or take an all day boat ride for a 1 hour walk. A
better option would have been to go head and do park tour or have a extra day in the park. Still
had to pay for transfer even though luggage would have been transferred under original plans.
*During the tour day, the hike was a pretty serious climb, considering the long hike to next day.
Might have considered another hike considering our ages and experience.
*For someone my age, a stay at the refugio 2/3 of the way up the Torres Base hike would have
been better. Also provides a weather option.
*The Patagonia B&B was very basic and would not be recommended.
*Lodging in Punta Arenas could have been nearer the penguin boat dock and airport. It was a 50
minute ride from town and back plus long boat ride for 1 hour with penguins at the end of the
season.
*Other than the lost day with the boat ride, the trip was a success.

Erin Wiley profile photo
Erin Wiley, local specialist, responded to this review:

Hi Chuck,

WOW, thank you for sharing all of those photos! I'm really happy that you enjoyed the majority of your trip and that I had the opportunity to work and plan with you. We really appreciate the feedback and I will be sure to pass it along to my team. Wishing you and your family the best!

Erin

Hiking, Chile - Feb 19 - Mar 5, 2019

Traveler: WENDY G. - Local specialist: Erin Wiley

Patagonia was a trip of a lifetime!
Argentina experience:
The Perito Moreno Glacier ice trek was a truly unbelievably experience. I have never seen anything like it, definitely a trip highlight. Our time spent in El Chalten/Fitzroy was magical. The hotel was very nice and accommodating. Oscar the bartender/ server/ host was our favorite. The scheduled hikes were perfect, tough but perfect. It was the perfect amount of time to spend there.
Chile experience:
The glacier cruise out of... read more

Patagonia was a trip of a lifetime!
Argentina experience:
The Perito Moreno Glacier ice trek was a truly unbelievably experience. I have never seen anything like it, definitely a trip highlight. Our time spent in El Chalten/Fitzroy was magical. The hotel was very nice and accommodating. Oscar the bartender/ server/ host was our favorite. The scheduled hikes were perfect, tough but perfect. It was the perfect amount of time to spend there.
Chile experience:
The glacier cruise out of Puerto Natales was canceled due to wind and we weren't sure what to do. The people at Ditmarr/kimkim helped us quickly change our plans. We had a guided trip to explore the caves. Juan was our guide and we thoroughly enjoyed him and the cave experience.
The "W" hike was outstanding! Patagonia is so vast and diverse. The hiking is challenging with a lot of bouldering. We hiked in the perfect direction, I wouldn't do it the opposite way. Torres del Paine was full of people but the rest of the hike was less so. The refugios were a bit rough with the exception of the domes in Frances which we LOVED! You will get tired of bread, I suggest bringing some protein supplements along. Bring earplugs you will need them to sleep. The "staff" at Refugio Chileno were up until 2:30 AM playing loud music and partying...plus tired snoring hikers can happen. Hot showers are hard to come by so bring wipes etc, also suggest to bring a towel. The weather is unpredictable so bring layers for hot and cold. If you don't want to carry a really big pack you can rent sleeping bags. I would recommend that option. I can't remember if we were offered that. They do give you pillows. All the bus arrangements etc went smoothly.
We loved our trip!!! Patagonia is awesome. Kimkim and Dittmar were great to work with.

Hiking, Chile - Feb 19 - Mar 5, 2019

Traveler: Corey S. - Local specialist: Erin Wiley

Everything was well organized. Erin always responded quickly with answers to our questions. The hotel staff at El Chatan and Portas Natales were exceptional. I learned a few things 1. Pack as light as possible for "W" hike. 2. I have a little difficulty sleeping in small dark places. 2 of the Refugios were very small. Hiking in Patagonia is amazing and challenging. Its beauty unmatched, it is wild and rugged. The lakes and streams every color of blue, greens and greys. So happy i completed this bucket list dream.

Senior trip, Chile - Feb 17 - Mar 2, 2019

Traveler: Jill M. - Local specialist: Erin Wiley

These guys, and gals, are great. It was our first time using a tour company, Patagonia has so much to do and see that I needed some help connecting the dots. Erin was super easy to work with and got back to me promptly whenever I had a question. It was a treat not to have to figure out the hotel/hostel piece as well as the bus schedule, they did it all. The tours were great, my favorite tour was the Estancia La Peninsula, an incredible day spent on the Estancia. Paula, our guide in Torres,... read more

These guys, and gals, are great. It was our first time using a tour company, Patagonia has so much to do and see that I needed some help connecting the dots. Erin was super easy to work with and got back to me promptly whenever I had a question. It was a treat not to have to figure out the hotel/hostel piece as well as the bus schedule, they did it all. The tours were great, my favorite tour was the Estancia La Peninsula, an incredible day spent on the Estancia. Paula, our guide in Torres, was top notch too, she was a wealth of information and I felt that getting the full scope of the park was really valuable. Emily also lent a hand with final logistics. The entire crew was knowledgeable and easy to work with , the entire trip was way beyond our expectations and I highly recommend Dittmar Adventures if you are planning a trip to Patagonia. Thank you, thank you, thank you.

Erin Wiley profile photo
Erin Wiley, local specialist, responded to this review:

No, thank you, thank you, thank you! Jill was such a wonderful person to work with, so kind and easy to communicate with. I'm so happy that I had the opportunity to help you plan this trip and it's a shame I wasn't able to meet you in person. Thank you for trusting us and come back anytime!

All the best,
Erin

Patagonia back country, Argentina - Feb 12 - Feb 24, 2019

Traveler: Dan N. - Local specialist: Erin Wiley

Hassle-free setup and really responsive support from Emily and Erin. If we were to replay the experience, I would have built in more downtime to the itinerary, as well as taking time for stuff in between the iconic sights and stops that Patagonia offers (which are, to be fair, spectacular). The guides that we had for all the trips and excursions were really great: personable, enthusiastic, knowledgeable.

Erin Wiley profile photo
Erin Wiley, local specialist, responded to this review:

Thank you so much Dan for the kind review, I will be sure to pass this along to my team.

Glad that you had such a great time and it was nice to meet you for that brief moment on the Magellan Straight!

Patagonia with 66 year old mom and 27 year old son, Patagonia - Feb 15 - Feb 23, 2019

Traveler: Laurie H. - Local specialist: Erin Wiley

My 27 year old son and I had an amazing trip to Patagonia. Erin and Emily planned it beautifully. Every place we stayed, every connection and each experience was just what we wanted and more. Even when the weather was uncooperative we were able to make the most of an activity. We especially enjoyed staying at the all inclusive Hotel Rio Serrano right outside of the park. The accommodations were luxurious and the guides and daily excursions gave us a terrific understanding of the area and... read more

My 27 year old son and I had an amazing trip to Patagonia. Erin and Emily planned it beautifully. Every place we stayed, every connection and each experience was just what we wanted and more. Even when the weather was uncooperative we were able to make the most of an activity. We especially enjoyed staying at the all inclusive Hotel Rio Serrano right outside of the park. The accommodations were luxurious and the guides and daily excursions gave us a terrific understanding of the area and wonderful memories. Erin and Emily were always available to help with questions and get us through a missed flight connection. and any other hiccup along the way. They gave us a sense of security while traveling down at the bottom of the world. I will recommend Dittmar Adventure to any friend planning a trip to southern Chile and Kimkim for anywhere in the world.

Erin Wiley profile photo
Erin Wiley, local specialist, responded to this review:

Hi Laurie,

WOW your photos are incredible, thank you so much for sharing them! I can't tell you how happy I am to hear that you had such a wonderful trip. I know that Patagonia showed you some of it's more erratic side while you were here, and it's great to hear that you still were able to enjoy everything. It was also a pleasure to work with you and I'm bummed that we didn't get to meet in person(we can blame the snow for that!). Wishing you and your son the best and thank you again for the kind review.

Best,
Erin

Patagonia trip, Chile - Dec 30 - Jan 20, 2019

Traveler: Caley V. - Local specialist: Erin Wiley

The Dittmar team went above and beyond for our adventure. Erin really took the time to understand the type of trip we were seeking from the very beginning. She brought to the table amazing suggestions on how to incorporate both the Cerro Castillo trail with Fitz Roy and a classic road trip. They made logistics easy as pie for our small group. Even when we blew two car tires on the classic Carrera Austral, their team jumped in with support immediately. The four day through hike for Cerro... read more

The Dittmar team went above and beyond for our adventure. Erin really took the time to understand the type of trip we were seeking from the very beginning. She brought to the table amazing suggestions on how to incorporate both the Cerro Castillo trail with Fitz Roy and a classic road trip. They made logistics easy as pie for our small group. Even when we blew two car tires on the classic Carrera Austral, their team jumped in with support immediately. The four day through hike for Cerro Castillo was my favorite trail to date. It lived up to all of the expectations that the Dittmar team provided. I'd highly recommend using their team if you are looking for a laid back, self-guided adventure through Patagonia!

Trip to chile, Chile - Feb 1 - Feb 8, 2019

Traveler: Beau S. - Local specialist: Erin Wiley

Everything was fantastic, we did the W trek, it went flawlessly. Would highly recommend this service.

Erin Wiley profile photo
Erin Wiley, local specialist, responded to this review:

Thank you so much, Beau!

Patagonia trip, Chile - Dec 30 - Jan 20, 2019

Traveler: Whitney V. - Local specialist: Erin Wiley

How do I even begin to review our 21 day Patagonia trip? It was incredible. After trying and failing to figure out the logistics of what we wanted to do, we found Ditmar Adventures and worked with Erin via KimKim. After the intro phone call, we felt like Erin had a really solid idea of what we were looking for and had nothing but faith that her and her team would put together something that we would be pleased with. That was an understatement. She worked with our group in the planning phases... read more

How do I even begin to review our 21 day Patagonia trip? It was incredible. After trying and failing to figure out the logistics of what we wanted to do, we found Ditmar Adventures and worked with Erin via KimKim. After the intro phone call, we felt like Erin had a really solid idea of what we were looking for and had nothing but faith that her and her team would put together something that we would be pleased with. That was an understatement. She worked with our group in the planning phases and was able to make the trip everything we were looking for and within our price point despite varying numbers on participants. Ahead of the trip, she was super helpful in our preparation and packing (bringing our own food and snacks was a lifesaver).

Once we arrived in Chile, everything was handled - a luxury that we have never experienced. All of the lodging selections were wonderful and fit perfectly with what we were looking for in the way of being affordable without doing the hostel thing. Each destination that we stayed at was exceptional in its own way and Erin anticipated the amount of time that we needed in each location very well. While trekking the Cerro Castillo circuit was something that we added in ourselves, it proved to be an amazing addition to the trip and the Ditmar team's support of that sub-trip was excellent. David meeting us in person before we embarked was also a treat. He had so much insight to share on where to eat and things to see along the route. The tips in the itinerary on where to get gas and money along the route were invaluable as well.

Overall, everything we had asked for, all of the activities that we wanted to take in as a group were accounted for. We saw craggy peaks and hiked a lot, drove through some of the prettiest (and ugliest) landscapes I've seen, saw the marble caves, rock climbed, fished, drank all the red wine, ate all of the delicious food, sat on front porches and watched sunsets, stood in wide valleys with snow kissing our cheeks, sat in hot tubs with mountains of bubbles, and savored every moment of it. While the hours saved in planning such an adventure were worth every penny, the most vital element of their service was that it afforded us all the opportunity to be free and present in the moment, something we all desperately needed and are very much grateful for. Aside from a few flat tires (which as Clayton mentioned were a blessing in disguise), everything exceeded any expectation I could have had. I can't recommend this route enough for adventure-loving folks and Ditmar enough for making it possible. Cheers!

Erin Wiley profile photo
Erin Wiley, local specialist, responded to this review:

Whitney,

I can't even describe the overwhelming feeling of joy I felt reading your review and how much your feedback means to me (and my team!). I feel like I need to thank you all for having the idea for such an incredible trip and for giving me the opportunity to design it. This was by far the most exciting and most logistically challenging trip that I have ever worked on and I'm SO HAPPY that you all had the time of your lives and that it was everything you dreamed of. Because of you... read more

Whitney,

I can't even describe the overwhelming feeling of joy I felt reading your review and how much your feedback means to me (and my team!). I feel like I need to thank you all for having the idea for such an incredible trip and for giving me the opportunity to design it. This was by far the most exciting and most logistically challenging trip that I have ever worked on and I'm SO HAPPY that you all had the time of your lives and that it was everything you dreamed of. Because of you all, Dittmar Adventures is considering running more regular trips of this sort and we'll always remember you as the pioneers of this route. You also have me feeling very inspired to get myself up there and do that trek in Cerro Castillo! Thank you and your crew not only for the great opportunity but for being just great to work with, open minded, adventurous and fun.

Wishing you all the best!

Erin

Torres del paine "w" circuit trek - 5 days, Chile - Dec 30 - Jan 5, 2019

Traveler: Gabrielle S. - Local specialist: Erin Wiley

Hi Erin

We have recently returned from our travels, which included our W trek co-ordinated by your team from 31 December – 5th January 2019.

Overall – we thoroughly enjoyed our opportunity to experience Patagonia and the wonderful places we visited during our time in Puerta Natales and Torres Del Paine National Park.

We would particularly like to give mention our guide Sophia. She was simply outstanding. Her experience, and the knowledge she could share with us ensured that we... read more

Hi Erin

We have recently returned from our travels, which included our W trek co-ordinated by your team from 31 December – 5th January 2019.

Overall – we thoroughly enjoyed our opportunity to experience Patagonia and the wonderful places we visited during our time in Puerta Natales and Torres Del Paine National Park.

We would particularly like to give mention our guide Sophia. She was simply outstanding. Her experience, and the knowledge she could share with us ensured that we had the best possible time on the trek. She is clearly very well-known and respected by her peers that we met along the way as well, and certainly we cannot recommend her highly enough for her skills, humour, practical sensibilities and care she took to ensure we had the best possible time. Sophia was also not advised that one of our group had a Cheese allergy.

We experienced many different weather scenarios along the way – snow on the walk to the towers and blazing sun on our way to Frances. Wind in the French Valley and gale force 80+kmh gusts heading to Glacier Grey. Throughout our entire time we felt confident that Sophia had our back and put our safety first.

On day 4 – we were meant to walk to Refugio Grey and catch the boat to go to the Glacier before return to the bus pick up point. This could not occur due to the fierce wind on that day, and indeed we watched the ferry turnaround as it was unable to continue on the lake in the extreme weather that was in play that day. As such, we returned to Paine Grande and caught the ferry across Lake Pehoe to pick up the bus transfer there. We assume as a result there is a refund due to us for the Grey Glacier boat tour that we unfortunately could not enjoy. Can you please advise details on the likely refund for this portion of our travels.

On a more serious note, we also need to provide feedback on the planning and execution of our trek. What we had discussed with us prior to departing NZ, and also during our briefing with Emily in Puerta Natales was not the trek experience we had and as such we planned poorly for some aspects of our trip which could have mitigated had the correct information been provided. As travellers, we are all very experienced and well rounded people who can manage what is required through careful research and planning. We are not a group of people who try to wing-it. We like to be sure we are careful and well informed on what we need to have with us to ensure our safety.

During our time corresponding with you, we started out with a plan to stay in the Refugios during our time on the trek. As there was limited space available – you suggested an alternative itinerary which saw us camping – the first night out of the park, an hours bus ride away at a camping site, then camping Frances on night 2, camping at Paine Grande night 3. We had expectations that this indeed was our itinerary until we received our paperwork and itinerary from Emily late Nov/Early December before we departed NZ. This shows that instead we were back on track with the original plan – that we would be in refugios, we would be staying at Los Torres on night one, Cuerno on night two, and Paine Grande night three. We queried this as we wanted to be sure we packed appropriately for camping versus refugios, and it was confirmed that we would have beds as per the itinerary. We met with Emily and had a detailed briefing with her upon arrival in Puerta Natales on Dec 30th – again querying our accommodation details, and having it confirmed that we were in Refugio accommodation as per the itinerary. So no need for camping style preparations, we would be in the refugios.

The morning of departure we met Sophia, and embarked on our journey in the bus. She mentioned our camping arrangements prior to departure, and we met Daniel our lovely driver as he would be driving us to the offsite location etc. You can imagine we were all quite shocked to hear that now we are back to the Camping plan as per our previous correspondence with you. Mentally and indeed from a gear perspective – we had all prepared for our time in refugios. During the first hour of our journey to the national park, we all took time to reflect on this new development, and indeed at our coffee stop – we sat Sophia down and explained that we are quite taken aback by the news that we are camping as only 36 hours prior – we had sat with Emily, in the Dittmar offices, and confirmed a completely different itinerary. Sophia could see we were all a little concerned about what we were doing, so took the time and went through step by step with us, the camping plan, the fact Rodriguez would be cooking for us on the first two nights and breakfast mornings, and ensured we had all the details about what were actually booked for.

Our first day was particularly long, in part due to the snow and cold, and the fact we were prepared for a day of around 18km, when in fact it was more like 23km. We arrived at our camping site on night one, and there were no tents for us. It was 10:30pm, we were freezing cold, the shower block had no power, and potentially we had no bed. With no power, we showered in the dark, in the hope we would warm up a little. Thankfully Sophia clearly managed to call in some favours for us and was able to get two domes for us to sleep in, and we squeezed our party of 7 into domes designed for 2 people each and through exhaustion all slept fitfully on night one. The team at this camping site found some sleeping bags, but due to their thin-ness, also rustled up some blankets and cushions as make shift pillows, and found some sleeping matts for the extra bodies that needed to camp on the floor. It wasn’t a great start to our trip, as we are sure you can appreicted. But at his point we realised how invaluable having our guide Sophia would be. Night 2 and 3 – tents were ready for us when we arrived so that was reassuring to us all.

As a group of travellers, we are resilient and we will roll with the punches. Indeed this is what we did during our time. We had to make the best of our situation. And we did, and so did Sophia.

However as far as the organisational skills that went in to preparing us for this guided tour experience, we would like to express our abject disappointment. We were not prepared for the trek as well as we should have been. We paid well for a guided all-inclusive experience, as we wanted to do our best to have no surprises (within all reasonableness). The team at Dittmar let us down by being ill prepared with the wrong itinerary. It was potentially dangerous as we did not necessarily pack the right level of clothing and accessories for the camping accommodation we ended up with.

As such we feel that it’s very important that we bring this to your attention, to try and eliminate this kind of error for your future travellers. We would be interested to hear about Dittmar’s willingness for some compensation for the group as well, as I am sure you can appreciate where we are coming from around what we felt we paid for versus what we ended up being delivered.

Finally, we would like to reiterate that Sophia made our time on the W trek, special and memorable for us all – and for that we are eternally grateful to her. She was the consummate professional always and it is a credit to her for her ability to assess and manage every day and we absolutely enjoyed the scenic splendour. Our thanks to Rodriguez too for looking after our cooking for us(very tasty and muchly needed!), and to Daniel for looking after our transportation.

We look forward to hearing back from you with you feedback.

Kind regards

Gabrielle Satherley and friends

Erin Wiley profile photo
Erin Wiley, local specialist, responded to this review:

Hi Gabrielle,

It was such a pleasure to work with you and thank you so much for the thorough feedback. We're really happy that you enjoyed your time with Sofia and we've passed your gleaming review her way. We're also very thankful for the feedback on the aspects of your trip that didn't go as planned. It's really important for us to receive this kind of feedback so that we can learn as grow. I think we've already come to a great conclusion on all of this and I hope that you are happy with the compensation that we've offered. Wishing you and your friends the very best!

Warm Wishes,
Erin

Clayton

Patagonia trip, Chile - Dec 30 - Jan 20, 2019

Traveler: Clayton P. - Local specialist: Erin Wiley

CBF. It was an amazing trip.

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Erin Wiley, local specialist, responded to this review:

You all were amazing to work with!

Patagonia, Argentina - Dec 2 - Dec 14, 2018

Traveler: laura L. - Local specialist: Erin Wiley

Overall great trip. Would have eliminated Punta Arenas. Loved El Calafare and would have liked to stay there two nights. although the location was great, the hotel in El Calafate was awful. Not clean. Hotels in El Chalten and Ushuaia were great. Enjoyed trekking on the glacier the best. Also enjoyed Ushuaia. Overall very nice trip and well organized and coordinated

Laura

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Erin Wiley, local specialist, responded to this review:

Hi Laura,

Thank you so much for leaving your feedback, very much appreciated! I'm so glad that you and Laura had a great trip and it was really lovely to meet you both in Natales. I'll be passing your feedback along to my team to discuss some different options for hotels in El Calafate. Really thank you so much for letting us know, without this kind of feedback we wouldn't be able to learn, grow and improve.

Wishing you the best!

Erin

Patagonia backpacking , Chile - Dec 28 - Jan 3, 2019

Traveler: Geena U. - Local specialist: Erin Wiley

Emily and Erin were SO helpful throughout the entire process. It was a trip of a lifetime, and we couldn’t have done it without them. Highly recommend this trip and KimKim to anyone looking for adventure!

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Erin Wiley, local specialist, responded to this review:

Thank you, Geena!

I am so happy that we could be a part in making a trip of a lifetime happen for you. Thank you for for everything and cheers to adventure :)

3 weeks in patagonia, Argentina - Sep 26 - Oct 17, 2018

Traveler: Richard F. - Local specialist: Erin Wiley

Erin is excellent. She was incredibly helpful while planning our time in Patagonia, and was always available to answer any questions. While in our trip, she went above and beyond to make sure we were set (we forgot our immigration papers while in a national park, and she coordinated getting them to us). You couldn't be in better hands.

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Erin Wiley, local specialist, responded to this review:

Oh thank you both so much! Working with Rich and Steph was such a pleasure as they are so kind, patient and understanding. I am so happy that the two of you had such a memorable trip and if you ever want to come back we would love to have you :)

Torres del paine "w" circuit trek - 5 days, Chile - Dec 27 - Dec 30, 2018

Traveler: Tyler B. - Local specialist: Erin Wiley

Erin and Emily were very knowledgeable, skilled, and helpful. We booked a 4 day W-Trek in Torres del Paine and we received help with booking or good recommendations about every aspect of the trip. On top of this both ladies are very pleasant and friendly, making it easy to ask questions. We had one miscommunication, which was taken care of immediately (on Christmas eve no less). Alexandra was 27 months pregnant, so we had a lot of questions. Erin took the time during a phone conversation to... read more

Erin and Emily were very knowledgeable, skilled, and helpful. We booked a 4 day W-Trek in Torres del Paine and we received help with booking or good recommendations about every aspect of the trip. On top of this both ladies are very pleasant and friendly, making it easy to ask questions. We had one miscommunication, which was taken care of immediately (on Christmas eve no less). Alexandra was 27 months pregnant, so we had a lot of questions. Erin took the time during a phone conversation to describe the trek to us in such detail that it made us feel comfortable with undertaking the endeavor. All in all stellar service!

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Erin Wiley, local specialist, responded to this review:

Thank you Tyler and Alexandra for the feedback and kind review! It was so great to meet you and to work with you on planning this trip. I am beyond impressed by your adventurous spirits in taking on this trip during your pregnancy and thrilled to have been a part of your planning. Wishing you the best and cheers to your next adventure!

Matt

Chilean wild, Chile - Nov 30 - Dec 3, 2018

Traveler: Matt K. - Local specialist: Erin Wiley

Loved every part of it. Erin and team saved our holiday and made our trip to Patagonia unforgettable. THANK YOU!!!

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Erin Wiley, local specialist, responded to this review:

Thank you, Matt!

You and Annelies were wonderful to work with and it makes me so happy that the trip was everything that you dreamed of! Come back anytime :)

Explore patagonia, Chile - Nov 21 - Nov 24, 2018

Traveler: Caroline V. - Local specialist: Erin Wiley

Amazing day with Juancho and Andres in Torre del Pine. Juancho is very knowledgeable and is happy to share his knowledge. Fantastic views and opportunities to take photographs of wild life. Totally recommended.

Another amazing day with Claudia, Christian and Pedro from Kayak Agua Fresca. Memorable moments watching the dolfins playing near our zodiac. Watching the sea lions and so many different birds. Claudia is an amazing guide who speaks very good English and Christian is a very experienced sailor. Totally recommended

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Erin Wiley, local specialist, responded to this review:

Wow, Caroline these photos are incredible!!

It looks like you also had really great weather, how wonderful.

I will certainly pass along your positive feedback to our team and to your guides. I'm so glad that this worked out so well and thank you for giving me the opportunity to design such a unique itinerary. It was a pleasure to meet and chat with the both of you and cheers to adventure!

Loz

Torres del paine, Chile - Nov 16 - Nov 19, 2018

Traveler: Loz W. - Local specialist: Erin Wiley

I worked with Emily and Erin in planning my solo hike through Patagonia. It was ane ady process and they were happy to answer all my questions. They even put my mind at ease when I voiced my concerns about my readiness to do this experience, having never hiked before and feeling a bit apprehensive about doing it self-guided. They were right though, it was amazing and I'm so glad I did it. Highly recommend Dittmar and the ladies for the care and professional service.

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Erin Wiley, local specialist, responded to this review:

You killed it out there!

Thank you so much Loz for the kind review. I'm so happy that you enjoyed your time in the park and you are welcome back anytime.

Patagonia adventure tour, Argentina - Nov 2 - Nov 11, 2018

Traveler: Steve F. - Local specialist: Erin Wiley

Erin and Emily from Dittmar adventures put together a superb and well-organised itinerary for us. Every day was memorable, from our trip to Estancia La Peninsula, to the W trek, to kayaking down the Serrano River and at the foot of a glacier. We will be sure to use KimKim again, and would particularly recommend the wonderful local specialists.

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Erin Wiley, local specialist, responded to this review:

Steve & Heather,

It was such a pleasure to work with the two of you! Thank you for trusting us with your trip and for giving me the opportunity to craft such an exciting multi-sport adventure itinerary. We're thrilled that you had such a great experience and really appreciate your feedback. Best of luck in your future travels!

Mid-october torres del paine/puerto natales with small children, Chile - Oct 12 - Oct 18, 2018

Traveler: julianne e. - Local specialist: Erin Wiley

I can't say enough about how effective and awesome Erin was -- and everyone I interacted with at the local guiding company Dittmar Adventures. Erin was very fastidious with her correspondence, always answering quickly and thoroughly, from our very first exchanges, when I was outlining what we wanted to do, and what our budget was. She tweaked the itinerary to suit our, quite unique, needs. Because our situation was pretty unusual -- in that I was traveling with a 3-year-old and a... read more

I can't say enough about how effective and awesome Erin was -- and everyone I interacted with at the local guiding company Dittmar Adventures. Erin was very fastidious with her correspondence, always answering quickly and thoroughly, from our very first exchanges, when I was outlining what we wanted to do, and what our budget was. She tweaked the itinerary to suit our, quite unique, needs. Because our situation was pretty unusual -- in that I was traveling with a 3-year-old and a 6-year-old alone while my husband hiked the "W" trek in Torres del Paine -- Erin really had to think hard about what would work for me and two small children to do that would be manageable. Her itinerary worked so well. It was a combo of two days of group tours (one to an estancia, Estancia La Peninsula, which was INCREDIBLE, and the other a boat tour aboard the Agunsa to the Bernardo O'Higgins national park to see glaciers) and one day of a privately guided tour to Torres del Paine national park, with a guide (Victor, also amazing, who Dittmar uses with some regularity). Everything Erin chose was awesome, including the days off for the kids and I to recuperate from long days of activity! We thoroughly enjoyed the inn she chose for us, the Amerindia, and the staff there were so helpful and friendly, particularly with my boisterous children. The owner of Dittmar, Laura, even lent me two carseats to use for the children on the day-trip to Torres del Paine. All I can say is that Erin, and all others from Dittmar I associated with, were so personal, so interested in us having a good time, and so available to help when needed. We ended up needed some help because a member of our party had her hiking backpack lost by LATAM, and Erin coordinated with Laura and another Dittmar employee (the amazing Emily) to be sure our traveling companion could rent everything she needed the night before their trek began. All I can say is that my whole experience with KimKim, and then with Erin and Dittmar, was excellent. Erin is so generous with her time and all the information she shares. I highly, highly recommend working with her!

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Erin Wiley, local specialist, responded to this review:

Wow, thank you so much for the kind review!

Julie, it was such a pleasure to work with you on planning this trip. I really enjoyed the challenge of tailoring a custom trip for you and your children. I'm so happy that you had a wonderful time and that the trip was everything that you had hoped for.

Your kind words really mean the world to myself and my team. We enjoyed working with you every step of the way. I only wish that I could have been there to meet you!

Wishing you all the best and thank you again :)