Kimkim Trip Reviews for Chile

4.8
Based on 354 ratings
Read 354 verified reviews by travelers who booked their trip to Chile on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Excellent experience with Pamela of kimkim
Chile | Oct 2 - Oct 11, 2025

C
Chandru K.
Atlanta, GA | Reviewed on Oct 14, 2025
90% of our interactions were with Pamela, not Francisco - so this review is more based on those interactions. Pam was great - very responsive, flexible, always polite and very honest. Highly recommend working with her. We are used to dealing with much more expensive trips like Backroads and Jacada, which are a bit smoother, but are nearly 50-60% more expensive - which makes kimkim a very good value. The guides, tours and drivers they selected were very good - Angel in Santiago and... Read more

90% of our interactions were with Pamela, not Francisco - so this review is more based on those interactions. Pam was great - very responsive, flexible, always polite and very honest. Highly recommend working with her. We are used to dealing with much more expensive trips like Backroads and Jacada, which are a bit smoother, but are nearly 50-60% more expensive - which makes kimkim a very good value. The guides, tours and drivers they selected were very good - Angel in Santiago and Valparaiso in particular, as well as Eduardo the driver, were excellent.

Hotel Reviews
ICON Hotel
Santiago
Authenticity & Character
Location
Cleanliness & Comfort
Hotel Cabaña Del Lago Puerto Varas
Puerto Varas
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Lodge Terrantai
San Pedro de Atacama
Authenticity & Character
Location
Staff
Goncalo was fantastic as was the hotel manager
Cleanliness & Comfort
Activity Reviews
Wine Tasting, Valparaiso and Viña del Mar- Private Tour
Wine Tasting, Valparaiso and Viña del Mar- Private Tour
Santiago
Quality of Experience
Guides, Drivers and Staff
Transport
Visit the Saltos del Petrohue, Todos Los Santos Lake and Osorno Volcano
Visit the Saltos del Petrohue, Todos Los Santos Lake and Osorno Volcano
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
 Vegetarian Chilean Food Tour & Picnic with a View of Santiago
Vegetarian Chilean Food Tour & Picnic with a View of Santiago
Santiago
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Trip- Red Rocks, Lagunas Altiplánicas & Atacama Salt Flats
Full Day Trip- Red Rocks, Lagunas Altiplánicas & Atacama Salt Flats
San Pedro de Atacama
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Francisco Torres
Francisco
Francisco Torres
Local specialist in Santiago & Quito | Replied on Oct 16, 2025
Hello Chandru, Thank you so much for taking the time to share your feedback and for choosing us for your trip to Chile. I’m very happy to hear that you had a great experience with Pamela — she is an essential part of our team and leads the client care and trip operations side, ensuring everything runs smoothly on the ground. During October, I was assisting other traveler groups visiting Chile, so Pamela was the one personally supporting your trip from start to finish. I’m really glad to... Read more

Hello Chandru,

Thank you so much for taking the time to share your feedback and for choosing us for your trip to Chile. I’m very happy to hear that you had a great experience with Pamela — she is an essential part of our team and leads the client care and trip operations side, ensuring everything runs smoothly on the ground.

During October, I was assisting other traveler groups visiting Chile, so Pamela was the one personally supporting your trip from start to finish. I’m really glad to know that you felt well taken care of and enjoyed the service provided by our guides and drivers, especially Ángel and Eduardo.

We truly appreciate your kind words and your trust in Responsible Travel and kimkim. I hope that we’ll have the opportunity to plan another wonderful adventure with you in the future — perhaps exploring a different region of Chile or South America next time!

Warm regards,
Francisco

We went to Easter Island and San Pietro de A...
Chile | Oct 4 - Oct 11, 2025

J
Julie P.
Los Angeles, CA | Reviewed on Oct 13, 2025

We went to Easter Island and San Pietro de Altacama. Our tours were all amazing and the tripwas seamless. I think most of all I really like a lot of info and Riwal answered me real-time every time I asked a question!!! I would recommend Kimkim.

Local specialist: Riwal Le Derff
Riwal
Riwal Le Derff
Local specialist in Santiago & Quito | Replied on Oct 13, 2025

Hi Julie,
Thank you very much for your review; I really appreciate it. :)
It was a pleasure to follow and assist you during your trip! I can see you have some memorable souvenirs, and that is very important for me.

Best regards, :)
Riwal

A U.S. - based operations manager please review this case
Chile | Sep 20 - Sep 30, 2025

A
amy m.
Los Angeles, CA | Reviewed on Oct 03, 2025
We were very pleased with the hotel selections on our trip, as we thoroughly enjoyed every property we stayed at.
We gave Tami the list of hotels that we want to stay when started the booking. However, we were disappointed with the transportation arrangements, which did not meet our expectations.
When booking, we specifically requested at least a sport utility vehicle and an English-speaking driver for all transfers. Unfortunately, the first long transfer from Llao Llao Hotel to AMA was a... Read more

We were very pleased with the hotel selections on our trip, as we thoroughly enjoyed every property we stayed at.
We gave Tami the list of hotels that we want to stay when started the booking. However, we were disappointed with the transportation arrangements, which did not meet our expectations.

When booking, we specifically requested at least a sport utility vehicle and an English-speaking driver for all transfers. Unfortunately, the first long transfer from Llao Llao Hotel to AMA was a negative experience. We were surprised to receive a small car with a non-English-speaking driver for a journey of over seven hours, including a border crossing.

Later we learned that both AMA and Explora provide reliable transfers to and from the airport directly through the hotels, with no excessive waiting times. Once we discovered this, we canceled the transfers arranged by Cami. However, when we requested a refund, it was denied, which was very disappointing.

In addition, we had requested aisle seats when booking the tour. Instead, we ended up in seats A and B on our SKY flight, which was uncomfortable. Due to this poor arrangement, we decided to pay out of pocket to switch our flights, moving from PMC–SCL on SKY to PUQ–SCL on LATAM, at our own expense.

In summary, while we were happy with all of the hotel accommodations and their services, we were not satisfied with the transportation that was arranged. We hope that a U.S.-based operations manager can review this case, especially as the final cost of this trip exceeded expectations. This was the first time, after many private tours booked through other companies, that we have felt the need to raise a complaint.

Hotel Reviews
Explora Torres del Paine
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel AWA
Puerto Varas

excellent hotel with good services and good tour guide. Good view.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
All Inclusive Program with Explora Patagonia Lodge
All Inclusive Program with Explora Patagonia Lodge
Torres del Paine

The all-inclusive programs we participated in were absolutely fantastic. We had no problems and everything was well-organized. We felt very well cared for and it enriched our stay significantly. I would highly recommend all-inclusive options for anyone visiting this area.

Local specialist: Camila Fierro

Jesse was very responsive but not a personalised tour
Chile | Aug 25 - Sep 1, 2025

Kirsty
Kirsty L.
Kenya | Reviewed on Sep 02, 2025
Jesse was very responsive and provided a tour as requested but it didn't feel personalised. The tours arranged were more expensive than prices on getyourguide and the tours were the same. The hotel in Rapa Nui was not booked and the hotel owners were very rude, made me call Jesse myself using international roaming and sat over me until the room booking issue was sorted out. That hotel (Inaki Uhi) not recommended at all - close to town but opposite a late opening bar, room walls are paper thin... Read more

Jesse was very responsive and provided a tour as requested but it didn't feel personalised. The tours arranged were more expensive than prices on getyourguide and the tours were the same. The hotel in Rapa Nui was not booked and the hotel owners were very rude, made me call Jesse myself using international roaming and sat over me until the room booking issue was sorted out. That hotel (Inaki Uhi) not recommended at all - close to town but opposite a late opening bar, room walls are paper thin and there was no hot water throughout my stay. The tours on Rapa Nui were large (20-30 people), expensive and the guides were average in terms of knowledge. I ended up cancelling them and rebooking on the island for local guides and had a great experience. The site is convenient, with nothing to book, but doesn't provide great service or anything over and above what you could book yourself. I have never used a site like this before and perhaps as an independent traveller I expected more local knowledge and added value for the price I paid.

Hotel Reviews
Inaki Uhi Hotel
Pascua Island

The booking was not on their system despite a confirmation and the hotel management were quite rude. Two men turned up to my room asking me to go to reception and made me make a call with international roaming to the agent to sort it out. Not ideal. No hot water during my stay. Central location but opposite a bar that had music quite late.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
room not cleaned on the first night of my stay
Hostal Quinta Adela
San Pedro de Atacama

Very friendly but as it was off-season there was work going on at the time of my stay. However, owners were lovely to their only guest.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Morning Tour to Orongo
Morning Tour to Orongo
Easter Island

The guide was fine, but dealing with the agency was tricky. had to find their whatsapp number to try and sort out a the pick up they missed. The company did send someone to take me to join the group but quite disorganised. I cancelled other trips and went with a local guide who was much cheaper and better.

Quality of Experience
Guides, Drivers and Staff
Transport
Tour of Tatio Geysers
Tour of Tatio Geysers
San Pedro de Atacama
Quality of Experience
Food
no food provided
Guides, Drivers and Staff
Transport
Explore the Atacama Salt Flats & Lagoons
Explore the Atacama Salt Flats & Lagoons
San Pedro de Atacama
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Stargazing Experience
Stargazing Experience
San Pedro de Atacama
Quality of Experience
Guides, Drivers and Staff
Transport
large number of people meant pick up took ages
Local specialist: Jesse Barrera
Jesse
Jesse Barrera
Local specialist in Santiago | Replied on Sep 04, 2025
Hi Kirsty, Thank you so much for sharing your honest feedback. I’m really sorry to hear about the problems you experienced during your trip, especially with the hotel booking and the tours in Rapa Nui. I completely understand how stressful and disappointing that must have been, and I truly apologize for the inconvenience. I appreciate you letting me know about the hotel and tour experiences since this helps me see where I need to do better. I’ll be reviewing the providers I work with so... Read more

Hi Kirsty,

Thank you so much for sharing your honest feedback. I’m really sorry to hear about the problems you experienced during your trip, especially with the hotel booking and the tours in Rapa Nui. I completely understand how stressful and disappointing that must have been, and I truly apologize for the inconvenience.

I appreciate you letting me know about the hotel and tour experiences since this helps me see where I need to do better. I’ll be reviewing the providers I work with so that future travelers have more reliable arrangements, better value, and the kind of personal, high-quality experiences they deserve.

I also hear your point about personalization and added value. That’s something I take seriously, and I’ll be working on ways to make sure travelers feel more supported and cared for throughout their journey.

Once again, I’m very sorry your trip didn’t feel as smooth or as special as it should have. I’m grateful you took the time to share your experience, because it gives me the chance to improve and make things better for other travelers in the future!

Kind regards,
Jesse

Ideal Chile bucket list trip
Chile | Nov 7 - Nov 20, 2024

Helen
Helen L.
Manhattan, NY | Reviewed on Aug 16, 2025
Our trip was wonderful, everything did not go without a hiccup but Jesse and the team were on top of it. All the recommended excursions were top notch. The trip planning with Jesse was easy and straightforward with a couple of chats. It was very helpful to be connected via WhatsApp during our trip which made support easier. Jesse and team were quick to respond and remedy all issues. My group would use kimkim again on future trips. This was our 2nd, Peru was our 1st and both were incredible... Read more

Our trip was wonderful, everything did not go without a hiccup but Jesse and the team were on top of it. All the recommended excursions were top notch. The trip planning with Jesse was easy and straightforward with a couple of chats. It was very helpful to be connected via WhatsApp during our trip which made support easier. Jesse and team were quick to respond and remedy all issues. My group would use kimkim again on future trips. This was our 2nd, Peru was our 1st and both were incredible and memorable.

Hotel Reviews
Hotel Solace
Providencia

Nice ambiance for a city hotel, not overly business like. Within walking distance of shopping and nice restaurants in a fun neighborhood.

Authenticity & Character
Nice roof deck views and cool vibes.
Location
Off the main street keeps things quiet and pleasant.
Staff
friendly and helpful
Cleanliness & Comfort
clean and comfy
Hotel Pascual Andino
San Pedro de Atacama

Wonderful boutique hotel with homey vibe.

Authenticity & Character
Hotel has enclosed outdoor space and lobby which makes it cool
Location
Not in the center, away from hustle and bustle
Staff
helpful and friendly
Cleanliness & Comfort
clean and even has water for cleaning sand in patio.
Apart Hotel Valle Exploradores
Puerto Río Tranquilo, Aysen

Only hotel in town with nice home cooked breakfast

Authenticity & Character
spacious and clean
Location
center of town
Staff
helpful and nice
Cleanliness & Comfort
clean and spacious
Hotel Vendaval
Puerto Natales

Clean hotel with no elevator and in center of town.

Authenticity & Character
nice layout with small courtyard
Location
in center of town
Staff
helpful and nice
Cleanliness & Comfort
quiet, clean and comfortable
Hotel Ilaia
Punta Arenas

Quaint hotel with a nice roof view of Puerto Arenas. Staff was nice and hotel was clean, wonderful breakfast.

Authenticity & Character
homey
Location
close enough to city center but not too busy.
Staff
nice, friendly, and accommdating
Cleanliness & Comfort
very clean
Activity Reviews
Explore the Atacama Salt Flats & Lagoons
Explore the Atacama Salt Flats & Lagoons
San Pedro de Atacama

Very hot day with amazing views.

Quality of Experience
Spectacular views
Food
amazing foods
Guides, Drivers and Staff
Wonderful staff, very knowledgeable and great hospitality.
Transport
Safe and clean
Valley of the Moon Tour
Valley of the Moon Tour
San Pedro de Atacama

Amazing eco system and learn about terrain. Great breakfast and amazing lunch. Enjoyed a spectacular day.

Quality of Experience
Simply amazing culture and land.
Guides, Drivers and Staff
Wonderful staff cooked breakfast outdoors and lunch was amazing.
Transport
Very safe and clean.
Boat Tour to Balmaceda & Serrano Glaciers
Boat Tour to Balmaceda & Serrano Glaciers
Chile

Nice to see glaciers up close and the lunch was a nice experience. Boat ride was amazing.

Quality of Experience
Nice boat ride to view surrounding areas.
Food
BBQ was tasty and yummy. Good to taste local food
Guides, Drivers and Staff
staff and guides were helpful and friendly.
Transport
Cruise was wonderful
Penguin Colony on Magdalena Island
Penguin Colony on Magdalena Island
Chile

Loved the penguins and Wildlife.

Quality of Experience
Guide was knowledge and helpful.
Guides, Drivers and Staff
Good hospitality and explained things well.
Transport
Ship was nice and transport was on time.
Fly from Punta Arenas to Balmaceda via Puerto Montt
Fly from Punta Arenas to Balmaceda via Puerto Montt
Chile

Very nice drive with scenic stops along the route.

Quality of Experience
amazing views and changes in elevation
Guides, Drivers and Staff
Very safe, punctual and accommodating.
Transport
Very safe.
Colchagua Valley Vineyards Tour
Colchagua Valley Vineyards Tour
Chile

Beautiful Wineries, lunch was wonderful at Montes vineyard. Montes wines were amazing, especially Angels.

Quality of Experience
vineyards were amazing and Months was a great highlight.
Guides, Drivers and Staff
Driver and guide was amazing. Guide explained the diverse micro climates and different regions.
Transport
Excellent driving.
Base Torres Hike
Base Torres Hike
Chile

Pace was quite fast, could have started out an hour or two earlier. Got very windy in the afternoon.

Quality of Experience
Wonderful trek, would do it again.
Food
packed lunch was ok.
Guides, Drivers and Staff
Very helpful and knowledgeable.
Transport
Safe and good driving
Marble Caves Kayak Tour
Marble Caves Kayak Tour
Chile

Guide was excellent in getting perfect views and history of the caves. Wonderful experience, better than boat ride since you can get up close.

Quality of Experience
Peaceful and calm, with great pictures
Guides, Drivers and Staff
knowledgeable, friendly, and speaks English well
Transport
safe driving
Full-Day Tour of Torres del Paine National Park
Full-Day Tour of Torres del Paine National Park
Chile

Tour guide was amazing, great picture taking and loads of history.

Quality of Experience
wonderful time with great views
Food
Nice hot lunch, enjoyed the food.
Guides, Drivers and Staff
Great knowledge, wonderful hospitality and safe driving.
Transport
on time and safe driving
Stargazing Experience
Stargazing Experience
San Pedro de Atacama

Terrible experience, went out of town for 20 minutes and arrived in a campsite that featured a telescope to look at stars. Had 4 kids run around ruining the experience. The telescope wasn't that good. Since there was a full moon, the tour outfitter should have offered options. Once we were at the site, made everyone stay for food and it was getting quite chilly. Not what I expected which was in a more secluded space further outside of town. Would not recommend even if it was not a full moon, too much light pollution to see stars. Very disappointing.

Quality of Experience
Location, poor tour guides, horrible guides with poor knowledge. Driver was on cellphone while he was driving. Very unprofessional tour.
Guides, Drivers and Staff
awful staff with terrible manners and no hospitality.
Transport
Driver was on cellphone when driving
Local specialist: Jesse Barrera
Jesse
Jesse Barrera
Local specialist in Santiago | Replied on Aug 19, 2025

Hi Helen,

I'm glad you and your group enjoyed your trip throughout Chile! I apologize for the poor experience in the stargazing excursion and will make sure to improve things for our future travelers.

Please don't hesitate to reach out again for another trip to visit our beautiful country 😊

Kind regards,
Jesse

It was a great tour. Everything went smoothl...
Chile | Jul 13 - Jul 17, 2025

Michael
Michael G.
Los Angeles, CA | Reviewed on Jul 21, 2025
It was a great tour. Everything went smoothly. We loved the hotel Hare Nua on Rapa Nui. The staff was really wonderful, rooms were comfortable and it was nice to be in the center of town. We (I'm 70; my daughter is 19) both really enjoyed the trip and we are still enjoying our time in Chile -- in Santiago now, then to the mountains and finally a beach town north of Valparaiso. Thank you Read more

It was a great tour. Everything went smoothly. We loved the hotel Hare Nua on Rapa Nui. The staff was really wonderful, rooms were comfortable and it was nice to be in the center of town. We (I'm 70; my daughter is 19) both really enjoyed the trip and we are still enjoying our time in Chile -- in Santiago now, then to the mountains and finally a beach town north of Valparaiso. Thank you

Hotel Reviews
Hotel Hare Nua
Hanga Roa

We loved everything about this hotel -- the wonderful staff, the location in the middle of town, comfort of the rooms, great breakfast.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Eco Boutique Bidasoa
Santiago

The hotel itself is very nice. I'd prefer to be in a more bustling walkable neighborhood but for one night it was fine.

Authenticity & Character
It's a lovely hotel.
Location
It just felt too isolated.
Staff
Everyone was very nice.
Cleanliness & Comfort
Activity Reviews
Morning Tour to Orongo
Morning Tour to Orongo
Easter Island

It was beautiful and informative ... and just long enough.

Quality of Experience
Guides, Drivers and Staff
Transport
Cramped seating but fine.
Horseback Riding to Teravaka
Horseback Riding to Teravaka
Easter Island

It was nice to get out and ride. The weather was pretty bad (fog and rain) so it is kind of hard to evaluate. I realize kimkim can't control the weather! I think it would be amazing on a clearer, drier day.

Easter Island Highlights Tour
Easter Island Highlights Tour
Easter Island
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Santiago City Tour - Private
Santiago City Tour - Private
Chile

It's a lot to do immediately upon arrival after a flight but our guide and driver were great and it was nice to get a feel for the city.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Jesse Barrera
Jesse
Jesse Barrera
Local specialist in Santiago | Replied on Aug 04, 2025

Hi Michael,

I'm happy to hear you and your daughter enjoyed your 5-day trip through Santiago and Easter Island. I'm sorry about the weather! I'm glad you were still able to enjoy the island though and it's unique beauty 😊

Don't hesitate to reach out in the future for another trip to our beautiful country! Maybe a visit to the Patagonia or Atacama Desert? 🏜

All the best,
Jesse

We really enjoyed our 6 day trip to Santiago,...
Chile | Apr 29 - May 4, 2025

Carolyn
Carolyn K.
Atlanta, GA | Reviewed on May 28, 2025
We really enjoyed our 6 day trip to Santiago, the Atacama Desert, and Mendoza, Argentina. All the hotels we stayed in were wonderful, all of the guides were great. In Atacama, we really enjoyed seeing volcanoes, geysers, beautiful mountains. We had a private Astrology tour of the heavens, absolutely amazing. Our guide, Katrina, was so knowledgeable and excited to share her knowledge and interest in the stars. Now I can find Scorpio and the Southern Cross! Just be sure to bring really warm... Read more

We really enjoyed our 6 day trip to Santiago, the Atacama Desert, and Mendoza, Argentina. All the hotels we stayed in were wonderful, all of the guides were great. In Atacama, we really enjoyed seeing volcanoes, geysers, beautiful mountains. We had a private Astrology tour of the heavens, absolutely amazing. Our guide, Katrina, was so knowledgeable and excited to share her knowledge and interest in the stars. Now I can find Scorpio and the Southern Cross! Just be sure to bring really warm clothes. The desert gets very cold at night. Our driver and guide, Cote, actually gave me the coat off his back when he saw how cold I was, and had me keep it for a day before he picked it up at our hotel. So kind!
Francisco and Pam were great at helping us pick from all the great tours, since we had limited time. They reminded us of when we would be picked up, made suggestions for restaurants, picked great neighborhoods for hotels, and lined up all of our transportation needs. Definitely a start to finish complete package. I just wish we had planned a longer trip, Next time!

Hotel Review
Hotel Castillo Rojo
Santiago

This is a very cool hotel in a very fun neighborhood, with lots of restaurants and bars in walking distance. The hotel is beautiful, an old castle, very tasteful decorations, and they have a free happy hour with Chilean wine every day, and we met several super nice travelers. The only downside is there is no elevator, since it's a historic building, and there are 4 floors, although the front desk person was insistent at carrying our bags up for us. I would definitely stay again if I am in Santiago.

Authenticity & Character
100+ year old castle, beautiful, well appointed furnishings.
Location
lots of restaurants and bars in walking distance. Very safe neighbor hood.
Staff
Front desk gentleman gave us recommendations for restaurants and a map. Very nice.
Cleanliness & Comfort
Bed was very comfortable. Bathroom, larger than most hotel bathrooms.
Local specialist: Francisco Torres
Francisco
Francisco Torres
Local specialist in Santiago & Quito | Replied on May 28, 2025

Hi Carolyn,
Thanks so much for this beautiful review! :)
The team and I are happy that you had such an amazing time in Chile and Argentina! Whenever you're ready for your next adventure, I would be more than happy to help with a new unforgettable experience.
Best wishes from the longest country in the world,
Francisco

Chile honeymoon May 12-26
Chile | May 12 - May 25, 2025

K
Katya D.
Canada | Reviewed on May 28, 2025
My husband and I decided to use KimKim to help plan our honeymoon to Chile, and we are glad we did! We have never used a service like this before, and with all of the tasks of wedding planning figured it would be very helpful. Camilla was wonderful in helping us to plan the itinerary, including hotels, excursions, and drivers. We loved the initial questionnaire where we gave some guidance on what we were looking for (adventure, seeing many parts of the country, the types of hotels we were... Read more

My husband and I decided to use KimKim to help plan our honeymoon to Chile, and we are glad we did! We have never used a service like this before, and with all of the tasks of wedding planning figured it would be very helpful. Camilla was wonderful in helping us to plan the itinerary, including hotels, excursions, and drivers. We loved the initial questionnaire where we gave some guidance on what we were looking for (adventure, seeing many parts of the country, the types of hotels we were looking for etc.), and we were able to communicate over several weeks with some changes that created the best personalized itinerary for us. Camilla was helpful, responsive, and patient through it all. One of the most helpful parts of KimKim was the whatsapp group that was created the day before our trip, where we could message anytime with questions/ changes, and we got a response within minutes. This was particularly helpful when we inevitably had some flight delays (12 flights total!) that impacted our next stop, and Camilla and associates were able to make the changes quickly. We also loved the travel voucher (itinerary) that was sent to us with all of our excursions, hotels, dates, and flights that we are able to pass on to family members who were curious about where we were/ what we were up to. Having shuttles/ private drivers arranged through KimKim was so useful, making us feel safe that it was pre-arranged through a reputable company. As it was our honeymood, Camilla and her team planned a couple of special things for us that we really appreciated! We would absolutely use KimKim again and recommend it to others.

There are very little changes we would make, after now going through it all, to the itinerary, and here are our reviews:

San Pedro de Atacama (3 nights):
Hotel Domos San Pedro - quiet, safe, welcoming, unique place to stay, had all of your basic needs. A short 10 minute walk to "downtown"
Tours - Astronomical tour, Valle de la luna, Tatio Geysers, Salt flats (would recommend them all)

Punta Arenas (1 night):
Hotel Boutique La Yegua Loca - the CUTEST hotel there is. Friendly, welcoming staff, this place has tons of character, beautiful rooms, and the best breakfast we had the whole trip.

Puerto Natalas (2 nights):
AKA Patagonia (hotel) - this was a unique place to stay 10 minute drive outside of the town. We would only recommend with a rental car as the hotel is out of the catchment of tour pick ups, and there are no staff on site to support with calling taxis.
Tours - grey glacier, Torres del Paine national park panoramic tour (would recommend both)
Local Guide: Jose Luis - Jose was perhaps the best part of booking through KimKim. He was a fantastic tour guide, very knowledgeable on our private Torres del Paine tour, very kind and welcoming, and went out of his way to support us through our time here. We arrived to AKA Patagonia and the hotel staff had not sent us our check in code (no staff on site/ they sent it 4 hours after check in time), but Jose was able to call them and support with our check in. He went out of his way to help us call taxis at all hours (as we do not speak Spanish), and gave incredible recommendations for places to eat. Thank you Jose! You have made our trip so memorable.

Santiago (2 nights):
Hotel Eco Boutique Bidasoa - our favourite hotel... the location, dining, character was all fantastic! even the smell of the hotel was amazing! This is where we would stay if we went back to Santiago
Tours: food tour, winery tour/ Valpariso with our fantastic guide Angel and his wife/ driver Jenny who made accessing all of the stops on the food tour seamless. Angel was knowledgeable and very friendly, thank you!

Rapa Nui (3 nights):
Hotel Gomero - very friendly, safe, loved the pool, a short 10-15 minute walk to downtown that did not feel too far
Tours - Full day Rano Raraku and Anakena beach (would recommend), half day Orongo Volcano (would recommend), half day Ahu Akivi and Tahai tour (felt it was not needed with the other two tours, and would have preferred a half day at the beach instead)

Santiago (1 night):
Hotel NH Santiago - comfortable, clean, good food however we loved our other hotel in Santiago so much we had wished we went back there (Camilla did recommend this however we asked to switch to be in walking distance of the Cerro San Cristobal, which we did appreciate when we were there).

Thank you for a fantastic trip KimKim!

Hotel Reviews
NH Ciudad de Santiago
Santiago
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Gomero
Hanga Roa
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Eco Boutique Bidasoa
Santiago

5 stars all around! Fantastic restaurant and breakfast (included), amazing character and room size. Great location. The place even smelled great!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
AKA Patagonia
Puerto Natales

Unique stay and experience. There are no staff on site, they provide check in codes via WhatsApp. Our was not sent until 4 hours after check in/ there was no response from staff until this time, however our local guide (not through the hotel) was able to contact the staff to get us checked in. Would recommend only with a rental car as it is out of catchment for tour pick ups, and we did not speak spanish for calling taxis. Taxis were quite quick and reliable though!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Boutique La Yegua Loca
Punta Arenas

The cutest hotel we have ever been to! So much character, great view, the best breakfast we had on our whole trip!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Domos San Pedro
San Pedro de Atacama

Friendly + welcoming, has basic needs. Not luxury but quite comfortable. Breakfast was good! About a 10 minute walk to the main street

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Magdalena Island - Penguin Encounter Half Day Tour
Magdalena Island - Penguin Encounter Half Day Tour
Chile

N/A - excursion was cancelled but wished we could do it!

Good Bye Easter Island - Flight to Santiago
Good Bye Easter Island - Flight to Santiago
Chile

Driver was 30 minutes late, but KimKim staff were great at helping us get in contact with him! And the delay did not impact our travels. Thank you!

Quality of Experience
Guides, Drivers and Staff
Transport
Ahu Akivi & Tahai - Visit a Ceremonial Site
Ahu Akivi & Tahai - Visit a Ceremonial Site
Easter Island

Fantastic tour, but felt it was not necessary with the other 2 amazing ones we did. Wished we spent a half day at the beach instead

Quality of Experience
Guides, Drivers and Staff
Transport
 Half Day Tour Orongo Volcano
Half Day Tour Orongo Volcano
Easter Island
Quality of Experience
Guides, Drivers and Staff
Transport
Rano Raraku Volcano & Anakena White Sand Beach
Rano Raraku Volcano & Anakena White Sand Beach
Easter Island
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Welcome to Easter Island! - Transfer to the hotel
Welcome to Easter Island! - Transfer to the hotel
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Wine Tasting, Valparaiso and Viña del Mar- Private Tour
Wine Tasting, Valparaiso and Viña del Mar- Private Tour
Chile

Would absolutely recommend travelers get out of Santiago to see the wine region. We wish we did more of this!

Quality of Experience
Guides, Drivers and Staff
Transport
Chilean Food Tour & Picnic with a View of Santiago
Chilean Food Tour & Picnic with a View of Santiago
Santiago
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Grey Glacier Round Trip Navigation
Grey Glacier Round Trip Navigation
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Torres del Paine National Park - Panoramic Tour
Torres del Paine National Park - Panoramic Tour
Chile

Our guide, Jose Luis, was incredible! Request to book with him!

Quality of Experience
Guides, Drivers and Staff
Transport
Afternoon Visit to "Valle de La luna "
Afternoon Visit to "Valle de La luna "
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Visit the Tatio Geysers - Morning Tour
Visit the Tatio Geysers - Morning Tour
San Pedro de Atacama

An early start but worth it!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Laguna Cejar, Ojos del Salar y Laguna Tebiquinche
Laguna Cejar, Ojos del Salar y Laguna Tebiquinche
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Astronomical Tour -  Atacama Desert
Astronomical Tour - Atacama Desert
San Pedro de Atacama
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Camila Fierro
Camila
Camila Fierro
Local specialist in Santiago | Replied on May 28, 2025
Dear Katya, Thank you so much for taking the time to write such a thoughtful and detailed review. It truly means the world to me to know that I had the opportunity to help you and your husband plan your honeymoon, such a special and unforgettable moment in your lives! It was a joy working with you to create an itinerary that reflected your sense of adventure and your desire to explore so many beautiful parts of Chile. I’m so happy to hear that you felt supported and cared for, and also... Read more

Dear Katya,

Thank you so much for taking the time to write such a thoughtful and detailed review. It truly means the world to me to know that I had the opportunity to help you and your husband plan your honeymoon, such a special and unforgettable moment in your lives!

It was a joy working with you to create an itinerary that reflected your sense of adventure and your desire to explore so many beautiful parts of Chile. I’m so happy to hear that you felt supported and cared for, and also loved being able to add a few little honeymoon surprises for you both to make the trip even more memorable.
Thank you again for your trust, your kindness, and for letting me be a small part of such a meaningful journey. I’d love to help you plan your next adventure to South America again!

With all my heart,
Camila

Chile/Easter Island
Chile | Apr 27 - May 3, 2025

L
Lisa G.
Phoenix, AZ | Reviewed on May 23, 2025

Angel and team fantastic!
Franchesca was great too.
Hotel Gormero - a bit dated but the beautiful lush grounds with warm and super helpful staff more than made up for it.
The only disappointment was not seeing any fish on our snorkeling excursion.

Local specialist: Riwal Le Derff
Riwal
Riwal Le Derff
Local specialist in Santiago & Quito | Replied on May 23, 2025

Hi Lisa,
Thank you so much for your review; all our team very much appreciates it.
Angel is our representative on the ground and our best guide :)
Sorry for the snorkeling, nature can be unpredictable.

Kind regards,
Riwal

Unforgettable Journey
Chile | Apr 27 - May 3, 2025

Alexis
Alexis W.
Gilroy, CA | Reviewed on May 13, 2025
I recently had the pleasure of embarking on a remarkable adventure to Santiago, Chile and Rapa Nui (Easter Island), traveling with my mom. Our local specialist, Riwal, was a pleasure to work with from start to finish. We received impeccable service while crafting our personalized itinerary and every detail was seen to through our travels. Our questions were answered thoroughly and promptly and Riwal ensured our every need was met while we were traveling. We could not have asked for a better... Read more

I recently had the pleasure of embarking on a remarkable adventure to Santiago, Chile and Rapa Nui (Easter Island), traveling with my mom. Our local specialist, Riwal, was a pleasure to work with from start to finish. We received impeccable service while crafting our personalized itinerary and every detail was seen to through our travels. Our questions were answered thoroughly and promptly and Riwal ensured our every need was met while we were traveling. We could not have asked for a better local specialist. We also loved our tour guide in Santiago, Angel, and his team, made our visit very special. Angel consistently went above and beyond to make our experience extra special. He was very flexible in crafting our tours to our needs and interests. He was extraordinarily helpful in answering our questions, giving us tips and advise and even going out of his way to stop at a local craft market when we asked if there was one close by. Our food tour, trip to the market and our picnic was simply unforgettable! Angel's expertise and efforts made our trip extremely memorable and I cannot recommend him more highly. Finally, in Rapi Nui we cannot say enough about the Celebrate with the Locals experience, which was a sunset dinner on the beach prepared by a local family. We truly felt like part of the family and the food was incredible! You cannot miss this experience! Overall, we had a delightful trip and are happy with the service we received from KimKim.

Hotel Reviews
Hotel Gomero
Hanga Roa

The hotel is a bit dated but the owners and staff more than make up for it. They truly go above and beyond in their helpfulness and kindess.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
ICON Hotel
Santiago

Nice hotel, very clean with nice amenities. The staff is helpful. I appreciated that you can pay to check in very early in the morning and also to stay very late, if needed. It is helpful with the timing of international flights. The food and atmosphere in the rooftop restaurant is good and the drinks are also great.

Authenticity & Character
Location
Unknown - we were picked up for all of our tours
Staff
Cleanliness & Comfort
Activity Reviews
Half Day tour - The Seven Explorers
Half Day tour - The Seven Explorers
Easter Island

Interesting tour. Tour guide was knowledgeable and helpful in answering questions.

Quality of Experience
Guides, Drivers and Staff
Transport
Tour to Cajón del Maipo: excursion to Embalse El Yeso from Santiago
Tour to Cajón del Maipo: excursion to Embalse El Yeso from Santiago
Chile

Enjoyable and interesting experience. Beautiful views.

Quality of Experience
Guides, Drivers and Staff
Our driver was fantastic and was also very helpful
Transport
Celebrate with the Locals – Typical Food and Music from the Island
Celebrate with the Locals – Typical Food and Music from the Island
Easter Island

We loved this experience. Truly a local experience involving an entire local family. We felt very welcomed and part of their family. They really went above and beyond and the food was incredible! The view was lovely.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Snorkeling Tour in Easter Island
Snorkeling Tour in Easter Island
Easter Island

Unfortunately, we did not enjoy this experience. There were literally no sea life to see on this snorkeling tour, which really defeats the purpose of snorkeling. We stayed only in one spot rather than trying to go to another location which may have had something to see. Disappointing.

Quality of Experience
Guides, Drivers and Staff
Transport
Kari Kari Cultural Show and Dinner
Kari Kari Cultural Show and Dinner
Easter Island

Fun, local experience. Dinner was good. Appreciated having a front row seat and that the tickets included a drink.

Quality of Experience
Food
Guides, Drivers and Staff
N/A no guides or drivers included
Transport
N/A no transportation included
Chilean Food Tour & Picnic with a View of Santiago
Chilean Food Tour & Picnic with a View of Santiago
Santiago

Awesome tour! One of the top highlights of our trip!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Riwal Le Derff
Riwal
Riwal Le Derff
Local specialist in Santiago & Quito | Replied on May 13, 2025

Hi Alexis,
Thank you very much for your valuable review, really, really, really appreciate :)
I am so happy to read that you had such a memorable time in Chile. We always do our best for our travelers to enjoy Chile as much as possible. And so happy for your incredible experience in Rapa Nui :D Meet the people is the best.
Best regards, :)
Riwal

Fantastic week exploring Chile!
Chile | Apr 30 - May 6, 2025

Michelle
Michelle H.
Kansas City, MO | Reviewed on May 08, 2025
We had a fantastic week exploring Chile's lake district, Santiago, Valparaiso, and wine country. The process of working with Marcela to plan our hotels, activities, transfers, guides, etc was so easy. We gave her a brief idea of where we wanted to spend our time, as well as what kinds of activities we enjoy, and she did a fantastic job creating our itinerary. It was nice to have a knowledgable guide, from the area, give recommendations on hotels and activities, as well as line up drivers and... Read more

We had a fantastic week exploring Chile's lake district, Santiago, Valparaiso, and wine country. The process of working with Marcela to plan our hotels, activities, transfers, guides, etc was so easy. We gave her a brief idea of where we wanted to spend our time, as well as what kinds of activities we enjoy, and she did a fantastic job creating our itinerary. It was nice to have a knowledgable guide, from the area, give recommendations on hotels and activities, as well as line up drivers and guides. We enjoyed our time with Matisse in Vicente Perez Rosales National Park, had a blast river rafting on the Petrohué River and loved exploring Valparaiso with Soli. We highly recommend hiring Marcela to assist with planning an unforgettable visit to Chile.

Hotel Reviews
La Casona at Matetic Vineyards
Lagunillas

This is a stunning property. The hotel and grounds are so beautiful and relaxing, and our room was spacious and very comfortable. We loved the tour of the grounds and went on some nice long hikes around the property.

Hotel Eco Boutique Bidasoa
Santiago

We spent one night at this beautiful boutique hotel in Santiago, and I wish we could have stayed longer. The hotel is in a nice location, has stylish decor and the staff is wonderful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Marcela Huidobro
Marcela
Marcela Huidobro
Local specialist in Puerto Varas | Replied on May 08, 2025

Dear Michelle and Steve,

Thank you so much for taking the time to send your review!

I'm happy to hear that you had such an enjoyable trip, especially after your trekking adventure in Torres del Paine. It was a real pleasure meeting you in Puerto Varas, and I trust you leave Chile with wonderful memories.

I hope that the rest of your family will be inspired to join you on a future trip to explore the Atacama Desert, Easter Island, or other incredible destinations in South America!

Wishing you all the best and looking forward to staying in touch.

Warmest regards,
Marcela

With no idea what to do when my parent came to visit me in Chile, Kimkim came to the rescue!
Chile | Apr 4 - Apr 11, 2025

Michael
Michael O.
Lansdale, PA | Reviewed on Apr 13, 2025

My parents came to visit me in Chile and even though I know the country very well, I had no idea how to plan day trips and car transportation for us. Kimkim came to our rescue, as they have done for our holiday adventures in many other countries.

Local specialist: Camila Fierro
Camila
Camila Fierro
Local specialist in Santiago | Replied on Apr 14, 2025

Hi Michael,
I'm so happy to hear your parents had a great time visiting you in Chile and that we could help make everything smooth and fun for your adventures together. It means a lot to know you trusted us again after traveling with Kimkim in other countries, that's the biggest compliment!
If you ever need more ideas for exploring or just want to plan another unforgettable trip, I’d love to help again!
Warm hugs from Chile,
Camila

We had a wonderful experience in Chile with t...
Chile | Apr 4 - Apr 11, 2025

Alan
Alan O.
San Jose, CA | Reviewed on Apr 12, 2025
We had a wonderful experience in Chile with the help of Kim-Kim. Camila was our host and she suggested some wonderful day trips. We really got to experienceChilean cuisine, history., and the wonderful people in Santiago, Valparaiso , and Vina Del Mar.
A standing ovations to our guides, Alex, Pablo, Sebastian, and Angel. Camila and her team were responsive to our needs and questions. Coming to Chile for the first time, we were a little nervous and anxious. Camila and her team really put...
Read more

We had a wonderful experience in Chile with the help of Kim-Kim. Camila was our host and she suggested some wonderful day trips. We really got to experienceChilean cuisine, history., and the wonderful people in Santiago, Valparaiso , and Vina Del Mar.
A standing ovations to our guides, Alex, Pablo, Sebastian, and Angel. Camila and her team were responsive to our needs and questions. Coming to Chile for the first time, we were a little nervous and anxious. Camila and her team really put our minds at ease. We were totally relaxed and felt well cared for. Gracias Camila!!!
Alan y Regina Osofsky

Activity Reviews
Street Art Tour
Street Art Tour
Chile

The Street Art Tour was fascinating, with Alex providing rich insights about the area. We admired the street art and graffiti, and appreciated Alex's flexibility in allowing us a lunch break and later picking us up.

Local Markets and Cooking Class in Valparaiso
Local Markets and Cooking Class in Valparaiso
Chile

The Local Markets and Cooking Class in Valparaiso with Sebastian was a great experience. Starting with selecting fresh ingredients at the Mercado, followed by an exciting bus ride in Santiago, and then a hike to the hilltop house for cooking. The food was just incredible, and the whole experience made us feel like locals.

Visit to Quintessence Alpaca Farm
Visit to Quintessence Alpaca Farm
Chile

The Alpaca farm visit was a standout during our trip. The journey to the farm, despite some car sickness, was enjoyable with our driver and guide, Angel. Upon arrival, the owner, Mary, welcomed us warmly, and it felt like visiting an old friend. The entire experience was so much fun and left a lasting impression.

Local specialist: Camila Fierro
Camila
Camila Fierro
Local specialist in Santiago | Replied on Apr 14, 2025

Hola Alan y Regina!
Thank you so much for your beautiful message, it truly made my day!!
I’m delighted to hear that you had a wonderful time exploring Chile, and I’m so glad you got to experience the food, history, and warm spirit of the Chilean people. It means the world to me that you felt relaxed and well cared for, that’s always my goal :)
Gracias a ustedes for trusting us and for coming to explore this beautiful country. You’ll always have a home here in Chile <3
Un abrazo gigante,
Camila

Family trip to Chile
Chile | Mar 21 - Mar 30, 2025

S
Scott K.
| Reviewed on Apr 09, 2025
Marcela did an amazing job of planning our family trip to Chile! Prior to the trip, she worked with us on making itinerary choices and was very responsive in answering questions. Marcela was in touch throughout the trip and even proactively rearranged the itinerary based on the weather forecast. We visited Santiago, Atacama and Puerto Varas over 10 days. The local guides in each destination were friendly, knowledgeable and reliable. Transfers were smooth. Atacama is breathtaking and... Read more

Marcela did an amazing job of planning our family trip to Chile! Prior to the trip, she worked with us on making itinerary choices and was very responsive in answering questions. Marcela was in touch throughout the trip and even proactively rearranged the itinerary based on the weather forecast.

We visited Santiago, Atacama and Puerto Varas over 10 days. The local guides in each destination were friendly, knowledgeable and reliable. Transfers were smooth. Atacama is breathtaking and offers many unique experiences. While we didn't encounter many other families, we found the activities very family-friendly (worth mentioning most days were very early starts). Puerto Varas was beautiful as well, a little more laid back than Atacama.

Thank you Marcela!

Hotel Reviews
Hotel Cabaña Del Lago Puerto Varas
Puerto Varas
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Poblado Kimal
San Pedro de Atacama
Authenticity & Character
Location
Staff
Cleanliness & Comfort
NH Ciudad de Santiago
Santiago
Activity Review
Santiago City Tour - Private
Santiago City Tour - Private
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Marcela Huidobro
Marcela
Marcela Huidobro
Local specialist in Puerto Varas | Replied on Apr 09, 2025

Hi Scott,

Thank you so much for your lovely review! It was a pleasure helping you build this trip for Smita and the kids with you. I'm so glad to hear that everything went well and that you enjoyed the destinations you visited.

I hope to have the chance to help you plan a future adventure—maybe to Patagonia or Easter Island next time!

Wishing you all the best and sending warm regards,
Marcela

Amazing Chile
Chile | Mar 13 - Mar 23, 2025

S
Sheetal G.
Los Angeles, CA | Reviewed on Apr 06, 2025

Had a wonderful time in Chile from Santiago to the Atacama desert to Patagonia. Camila was very attentive and extremely patient. She was also very responsive and created a well organized and fun filled trip. In addition, she constantly checked in on us making sure everything was running smoothly and that we were having a great time along the way. I am grateful to Camila and all the lovely people she connected us with in beautiful Chile. It was one of my most memorable trips!

Local specialist: Camila Fierro
Camila
Camila Fierro
Local specialist in Santiago | Replied on Apr 07, 2025

Hi Sheetal,
Thank you so much for your kind words! It truly makes me so happy to hear that you had such a memorable time in Chile. It was an absolute pleasure helping you plan this adventure, and I’m so glad everything went smoothly and brought you joy every step of the way. I’ll be here with a big smile, ready to help with your next adventure whenever you're ready. Until then, keep those beautiful Chilean memories close to your heart!
Warmest hugs,
Camila

Lodging
Chile | Mar 23 - Mar 29, 2025

D
David G.
Los Angeles, CA | Reviewed on Mar 31, 2025
KimKim specialist Micaela strongly encouraged us to stay at the Hotel del Paine rather than Hosteria Pehoe, and that worked out well. We enjoyed the room, food, and view at Hotel del Paine very much, and it was only 4 minutes outside the national park. Though the view from Hosteria Pehoe is unmatched. :) I definitely recommend Hotel del Paine and KimKim. Read more

KimKim specialist Micaela strongly encouraged us to stay at the Hotel del Paine rather than Hosteria Pehoe, and that worked out well. We enjoyed the room, food, and view at Hotel del Paine very much, and it was only 4 minutes outside the national park. Though the view from Hosteria Pehoe is unmatched. :) I definitely recommend Hotel del Paine and KimKim.

Activity Reviews
Grey Glacier Navigation
Grey Glacier Navigation
Torres del Paine

Ricardo delivered us to the navigation point and thoroughly explained what would take place that day. The hike was pleasant and not too long, and the boat ride was exceptional! We were so close to giant icebergs that we could almost touch them, and in the sunshine they glowed a brilliant blue. We also got great views fairly close to the glacier. The crew on the ship made the whole trip quite fun. We highly recommend this excursion.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Paine
Full Day Paine
Torres del Paine

Outstanding excursion! Cesar was a great guide, and he and Miguel took great care of us on a gorgeous blue day. It was magical!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Micaela Rodriguez

Chilean Wonders
Chile | Mar 2 - Mar 16, 2025

J
jeffrey C.
Seattle, WA | Reviewed on Mar 27, 2025
Camila was very responsive, checking in with us almost on a daily basis and sometimes more often than that.
When problems arose with our Atacama portion of the trip she attempted to deal with our local tour operator Ckamuria Agency as best she could. The local provider in San Pedro de Atacama was either incompetent or lazy and one afternoon's activities were canceled due to lying about road conditions. We did obtain a refund for the tour to the Lagoons but I was very disappointed by...
Read more

Camila was very responsive, checking in with us almost on a daily basis and sometimes more often than that.
When problems arose with our Atacama portion of the trip she attempted to deal with our local tour operator Ckamuria Agency as best she could. The local provider in San Pedro de Atacama was either incompetent or lazy and one afternoon's activities were canceled due to lying about road conditions. We did obtain a refund for the tour to the Lagoons but I was very disappointed by missing this tour and alternative tours such as bicycling in 90 heat were absurd.

However, we realized that in our attempt to see as much as we could in Chile we tried to pack in too much in a short window. We lost days traveling and a more careful review of our tour with better oversight of our flight plans would have been appreciated. Perhaps she or Tamir (Who we spoke to by Zoom call once and never again) could have been more forthright in assessing what we were trying to accomplish in our travels.

The Hotel Jirah in San Pedro de Atacama was clean but tired with a poor breakfast. I suggest it not be used in the future.
We didn't think that Punto Arenas was worth a stop over and we wish we could have gone direction to Puerto Natales.
Penguins were cute but we had seen them in Argentina and the city itself did not offer much. We much enjoyed Valparaiso and a wine tour but found Vina del Mar boring and the restaurant recommended in the tour underwhelming. I would have preferred the option of more wine tasting and no Vina Del Mar.

Our guide in Patagonia, Nachogonia "Nacho" Lysis Casanova was remarkably knowledgeable and experienced and I would strongly recommend him. On the other hand, our guide in Rapa Nui was lovely but her English could have been better and in comparison to other guides we overheard leading other tour groups her knowledge base was just so-so.

Hotel Reviews
Hotel Boutique La Perouse
Isla de Pascua

Nice B&B. Staff very good. Very good breakfast. Good location in town. Not a 4 star hotel but for a B&B very accommodating and comfortable.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Eco Boutique Bidasoa
Santiago

Comfortable hotel with good amenities and good restaurant.

Authenticity & Character
Location
neighborhood boring but safe, No place to walk to.
Staff
Cleanliness & Comfort
Best Western Patagonia / Hotel Borde Glaciar
Puerto Natales

Lovely hotel with good breakfast and good staff.

Authenticity & Character
Location
Too far from town. Long walk or had to take an Uber to get to town for shopping and restaurants.
Staff
Cleanliness & Comfort
Hotel Alma Sur
Punta Arenas

Nice rooms. Good location and breakfast.

Authenticity & Character
Staff
Cleanliness & Comfort
Hotel Jireh
San Pedro de Atacama

Rooms clean but tired. Poor breakfast.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Wine Tasting, Valparaiso and Viña del Mar- Private Tour
Wine Tasting, Valparaiso and Viña del Mar- Private Tour
Chile

Valparaiso was very interesting, but Val de Mar was boring More wineries and less Val de Mar!

Quality of Experience
Guides, Drivers and Staff
Transport
Snorkeling Tour in Easter Island
Snorkeling Tour in Easter Island
Easter Island

Reef was terrific but not many fish or wildlife

Quality of Experience
Orongo Volcano Hike & Visit the Village of the Birdman Ceremony - Private Tour
Orongo Volcano Hike & Visit the Village of the Birdman Ceremony - Private Tour
Easter Island
Quality of Experience
Guides, Drivers and Staff
Transport
Rano Raraku Volcano & Anakena White Sand Beach
Rano Raraku Volcano & Anakena White Sand Beach
Easter Island
Quality of Experience
Guide needs better knowledge and English
Guides, Drivers and Staff
Transport
French Valley Trek
French Valley Trek
Chile

Cancelled due to extreme wind conditions (gusts 80-100 km/hr) Took a lovely driving tour around the park to see the extent of the mountains and lakes

Quality of Experience
Guides, Drivers and Staff
Transport
Grey Glacier Round Trip Navigation
Grey Glacier Round Trip Navigation
Chile

Glaciers are awesome

Quality of Experience
Hike to Mirador Base Torres del Paine - Full Day Tour
Hike to Mirador Base Torres del Paine - Full Day Tour
Chile

Toughest hike I've ever done but worth it!

Quality of Experience
Guides, Drivers and Staff
Transport
Magdalena Island - Penguin Encounter Half Day Tour
Magdalena Island - Penguin Encounter Half Day Tour
Chile
Quality of Experience
Transport
Afternoon Visit to "Valle de La luna "
Afternoon Visit to "Valle de La luna "
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Visit the Tatio Geysers - Morning Tour
Visit the Tatio Geysers - Morning Tour
San Pedro de Atacama
Quality of Experience
Guides, Drivers and Staff
Transport
Astronomical Tour -  Atacama Desert
Astronomical Tour - Atacama Desert
San Pedro de Atacama
Quality of Experience
Guides, Drivers and Staff
Transport
Laguna Cejar, Ojos del Salar y Laguna Tebiquinche
Laguna Cejar, Ojos del Salar y Laguna Tebiquinche
Chile

Never got a chance to see this. Tour company canceled without notice!

Quality of Experience
Local specialist: Camila Fierro
Camila
Camila Fierro
Local specialist in Santiago | Replied on Mar 30, 2025

Hi Jeff,
Thank you so much for your feedback! I’m really happy you enjoyed your trip to Child, especially Valparaíso, the wine tour, and your time with Nacho in Patagonia!
I truly appreciate your patience with the challenges in San Pedro de Atacama, I did my best to resolve them, and your insights will help improve future trips. I also hear you on pacing and itinerary adjustments, and I’ll keep that in mind for future travelers.
It was a complete pleasure create this adventure with you, and I’d love to help plan another adventure in South America for you in the future!

Best wishes,
Camila :)

Angel was great for planning trip
Chile | Mar 8 - Mar 20, 2025

K
Karla L.
Ken Caryl, CO | Reviewed on Mar 24, 2025

Angel was very helpful in the planning of our trip. He was readily accessible during the trip when questions came up.

Local specialist: Angel Gutierrez
Angel
Angel Gutierrez
Local specialist in Santiago | Replied on Mar 25, 2025

Hi Karla!
Im happy you are happy with our service!
It was great to meet you after almost 2 years :)
I hope you will come back soon
Best,
Angel.

We had an amazing trip to Chile - the country...
Chile | Feb 28 - Mar 15, 2025

Kim
Kim P.
Newark, NJ | Reviewed on Mar 16, 2025
We had an amazing trip to Chile - the country is truly spectacular. Our travel coordinator Marcela was excellent, she listened to what we wanted and adapted the itinerary as needed when torrential rains and an injury required some shifts. She even brought over some medications and offered to help in the hospital with translation after a badly sprained ankle interrupted our plans. She also coordinated in-country travel for us after our initial start in Argentina and not having to worry... Read more

We had an amazing trip to Chile - the country is truly spectacular. Our travel coordinator Marcela was excellent, she listened to what we wanted and adapted the itinerary as needed when torrential rains and an injury required some shifts. She even brought over some medications and offered to help in the hospital with translation after a badly sprained ankle interrupted our plans. She also coordinated in-country travel for us after our initial start in Argentina and not having to worry about airport pick up and drop off was very helpful.

We enjoyed hiking, white water rafting and kayaking in Puerta Varas - Ko Kayak was awesome for rafting (we have done this a lot and the rain made this the best rafting trip we have ever done). Our guides everywhere were great - especially Catalina (rafting), Juan Miguel (hiking and planned biking until ankle accident) and Paz (kayaking on Reloncavi fjord). We stayed at the Kalfu Hotel which was a good location for walking and offered excellent breakfasts and comfortable rooms.

In Puerta Natales we did 2 days of trekking in Torres del Paine with W-Circuit and they were great. Tour guides Alex (3 shorter hikes of 2 hours each) and Pablo (Base Torres Hike) were very good. Come prepped with the right shoes and gear and be prepared for 4 seasons in one day. We saw quite a few people turn around on the Base Torres hike which is long (22km). We then kayaked and rock climbed with Jorge from Patagonia Adventures. He was superb and we especially enjoyed pushing our comfort boundaries with the rock climbing which was awesome (we have never climbed outdoors before). We stayed at the Weskar Lodge for most of the time (truly superb food) and had one night at the Best Western which was much better than that chain is in the US.

Our final night in Santiago, we had dinner in a local home with Gloria and Leo - great food and wine pairings and even better conversation. We highly recommend. We appreciated this idea that Marcela suggested!

Hotel Reviews
Casa Kalfu Hotel Boutique
Puerto Varas

Very comfortable hotel with a helpful and friendly staff. The only reason not to have a 5 star rating is that we were on the lower level with a patio (lovely) but it was darker as it was fairly rainy while we were there. Very good breakfasts. Great location for walking around town.

Authenticity & Character
Location
Easy walk to town and restaurants
Staff
Friendly
Cleanliness & Comfort
Weskar Lodge
Puerto Natales

Comfortable rooms with a great view. Really great service and fantastic breakfasts. Their meals were truly outstanding - we hadn't expected to stay at the hotel for dinner but the food was so good that we ate 3 dinners there. The only downside is being a bit far for walk to town but Uber was easy and available as needed.

Authenticity & Character
Location
Staff
Very friendly and helpful
Cleanliness & Comfort
Activity Reviews
Private Dinner Experience
Private Dinner Experience
Santiago

This was a cool thing to do for our last night in Santiago. We were picked up by our host and his friend Felipe who was our guide for the night. Gloria was the cooking whiz and Leo managed the wine and music. We drove into the city center and to Leo and Gloria's home where we had a 4 course dinner and wine tasting with Chilean music. The food was excellent and teh conversation was even better. They are warm and gracious hosts and very welcoming. Felipe did a great job explaining and translating as needed (we enjoyed practicing our Spanish) and we talked about all kinds of subjects. Highly recommend for people willing to branch out and try something new!

Quality of Experience
Great food and very welcoming and gracious hosts and guide
Food
Homemade empanadas, a ceviche, roast and potatoes and a tart with several Chilean wines
Guides, Drivers and Staff
Transport
Rock Climbing in Patagonia
Rock Climbing in Patagonia
Puerto Natales

This was AMAZING! Our second trip with Jorge was rock climbing. We have only done indoor climbing gyms before and this was awesome. This was our first ever outdoor climbing experience. We did 4 routes. Very well explained, safety conscious and exciting and Jorge involved us in everything- belaying etc. Tea mid-route was very neat! We were visited multiple times by condors checking out what we were doing. Our kids were amazed by our pics (one climbs and he was impressed). The rock formations were cool to see and climb on - we learned a lot and this definitely pushed our comfort boundaries which is what we wanted.

Quality of Experience
Jorge's knowledge and how he included us in jobs and taught skills was awesome. Beautiful location and the condors were really a nice lucky feature - about 7-8 were watching and circling as we climbed.
Guides, Drivers and Staff
See comments above - we felt safe and confident trying this with him as the guide.
Transport
Great driver - Jorge - and location was spectacular
Kayaking in Eberhard Fjord
Kayaking in Eberhard Fjord
Puerto Natales

We did two trips with Jorge. He is probably the best guide we have ever had—extremely knowledgeable on local wildlife, culture etc, speaks really excellent English and very personable. We did a kayak trip on the Eberhard Fjord on a fairly windy day. First time in dry suits! Mid trip we stopped for a 1km walk with spectacular views of the mountains, lakes and fjords. We finished with a lovely meal of wonderful homemade foods in a Chilean home.

Quality of Experience
Jorge was great, incredible views and a wonderful meal at the end
Guides, Drivers and Staff
We learned a lot about Chile and the area from Jorge - super knowledgeable.
Transport
Jorge picked us up
Base Torres Hike
Base Torres Hike
Chile

Excellent trip. We were on a tour run by W-Circuit. Bus driver was speedy but safe and we did two tours with the same company two days apart. We were picked up at 6:30 am and the bus was comfortable. Trekking poles were provided which helped a lot (we had never used before). After that we did the Base Torres Hike but with a different guide named Pablo. Great hike but long (6 hours minimum) and very crowded at times. The hard thing is that people hike at vastly different rates. Our guide had us go ahead and wait in places (great system). We saw tons of birds and even a puma at the end! Again, breathtaking scenery and rewarding. Some people may not be prepared for the steepness of this hike and be unable to finish as were several folks on our tour. Acclimate a bit, have good boots, and be used to hiking—this is 22km (13.7miles) RT!

Quality of Experience
Beautiful park with stunning scenery.
Food
Nice to have options to buy food along the trail (we got drinks on teh way down) and snacks at the end before our bus ride home.
Guides, Drivers and Staff
Pablo was good and allowed us to divide up so we weren't waiting all the time.
Transport
Very good - comfortable and good driver - plenty of space with 6 of us in the van
Trekking Torres del Paine Active
Trekking Torres del Paine Active
Chile

Excellent trip. We were on a tour run by W-Circuit. Bus driver was speedy but safe We were picked up at 6:30 am and the bus was comfortable. Trekking poles were provided which helped a lot (we had never used before). The first trip we went on 3 roughly 2 hour hikes to the cave paintings, the waterfalls near Las Cuernas, and the Mirador Condor. We hike a lot and enjoyed these. Great start to our stay in Puerto Natales. These hikes were moderate but challenging in terms of vertical gain and strong winds (at one point we were bent over nearly double at the Condor hike!). Our guide Alex was knowledgeable and funny and very good pointing out plants and animals. A herd of guanacos came out right by us and we all got stellar pics. Beautiful intro to the park which truly has stunning scenery at every turn.

Quality of Experience
Food
Box lunches ordered in advance - noting terribly exciting - sandwiches, fruit, juice nuts and bars.
Guides, Drivers and Staff
Alex was knowledgeable and funny - excellent English
Transport
Comfortable for ride to and from park.
Kayaking on Reloncaví Fjord
Kayaking on Reloncaví Fjord
Puerto Varas

Fantastic fjord kayaking trip Our travel agent arranged a full day kayak trip on the Reloncavi Fjord from Puerto Varas Our guide, Paz was outstanding. She has a passion for the region and outdoor education and knew a ton about plant and animal life. Her English was very good and she just radiated positive energy and enthusiasm. The truck was comfortable for the ride (1.5? Hours) and we wore full wetsuits and this was our first time in a double kayak with a rudder. The fjord and surrounding towns were lovely. We had perfect weather for pics, saw seals and birds and turquoise water. One of the highlights was our guide Paz who was very passionate about the area, the people and the natural surroundings. Highly recommend. We had lunch at a Chilean family’s home and got to tour their small farm. Really fresh food (lamb stew, greens and bread) before continuing our trip. This was a friend of Paz and seeing the relationships between Paz and the people whose home we visited and ate in was lovely! A bonus was our driver then took us up the Osorno volcano as the previous days had heavy rain so we couldn’t see anything. What a truly gorgeous location!

Quality of Experience
Food
Guides, Drivers and Staff
Paz (and our driver) were outstanding!
Transport
Trekking in Alerce Andino National Park
Trekking in Alerce Andino National Park
Puerto Varas

Adaptable and energetic guide for hiking Great guide from La Comarca who was able to adapt to multiple changes to planned hiking and biking trips. Juan Manuel picked us up and took us to a great breakfast place after our early morning flight from Santiago. It was pouring when we arrived and the road to the Alerce Andino national park where we were going to hike was blocked by mudslides from the rain. We went to plan b which was hiking near the Petrohue cascades (good to see) and then plan c which was going up the Mount Osorno Volcano where we had our lunch. We were at the TeSki chalet. Great food and snacks. Juan Manuel is extremely knowledgeable and fun to talk with. Highly recommend for adaptability, tremendous local knowledge and great personality. We were disappointed that due to weather and a sprained ankle we couldn’t do a planned bike tour with him.

Quality of Experience
Different than planned but Juan Miguel was amazing!
Food
Stopped at a great local cafe for breakfast and had super sandwiches, hot chocolate for lunch when we stopped at TeSki!
Guides, Drivers and Staff
Transport
Local specialist: Marcela Huidobro
Marcela
Marcela Huidobro
Local specialist in Puerto Varas | Replied on Mar 31, 2025

Kim and Andy,

Thank you so much for taking the time to write such a detailed review. It was a pleasure helping you plan your trip, and I’m so happy that despite some bad weather and the foot injury, you were still able to enjoy all the activities we arranged together. I've extended your comments to each guide and hotel.

I’m also glad to hear that you saw so many condors and were lucky enough to spot a puma—what an incredible experience!

Gracias y muchos saludos!

Wishing you all the best,
Marcela

Great way to see Chile!
Chile | Feb 27 - Mar 5, 2025

Brent
Brent G.
Canada | Reviewed on Mar 10, 2025
I had never used Kimkim before this, and I'm pleased to say that the whole experience with them from trip planning almost a year in advance to day to day experiences in Chile was outstanding. My trip planner Jesse offered ideas and alternatives, and once I had decided where I wanted to go and what I wanted to see she provided me with a detailed day by day itinerary. Outstanding service and great communication throughout.
Arriving late in the day and tired at an airport, one always wonders,...
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I had never used Kimkim before this, and I'm pleased to say that the whole experience with them from trip planning almost a year in advance to day to day experiences in Chile was outstanding. My trip planner Jesse offered ideas and alternatives, and once I had decided where I wanted to go and what I wanted to see she provided me with a detailed day by day itinerary. Outstanding service and great communication throughout.
Arriving late in the day and tired at an airport, one always wonders, will someone be meeting me as promised. There was never a cause for concern with Kimkim, all of the logistical arrangements were on time and perfectly organized.
I must also mention that my guide for a day tour in Santiago, Hernan Rivas Diaz, was among the best that I have ever had the pleasure of spending time with.
Based on my experience in Chile, I will happily book future travel with Kimkim.

Hotel Review
Lodge Terrantai
San Pedro de Atacama

The Lodge Terrantai was like a small oasis in bustling San Pedro de Atacama - very comfortable rooms and nice public spaces, good breakfasts plus lunchtime snacks, afternoon snacks and evening wine tastings, which might better be described as wine drinking over the course of 2 hours. From the moment I walked through the front door until when I left three days later, the friendly staff made me feel at home.

Authenticity & Character
Location
1 block away from the main street in San Pedro, could not have been better located.
Staff
Cleanliness & Comfort
Activity Reviews
Stargazing Experience
Stargazing Experience
San Pedro de Atacama
Quality of Experience
Guides, Drivers and Staff
Transport
Santiago City Tour - Private
Santiago City Tour - Private
Chile

I had a particular interest in Chilean history leading up to and following the military coup in 1973, and my guide Hernan Rivas Diaz was aware of this beforehand. The day spent with him was like walking through the pages of a history book, not just about the 1970's but ranging back as far as the Pleistocene and through to today. He also found me a good place to exchange money and we enjoyed a pleasant lunch of empanadas at an outdoor restaurant. He is one of the finest guides that I have ever encountered in all of my travels.

Quality of Experience
Guides, Drivers and Staff
Transport
Roomy and very comfortable vehicle.
Local specialist: Jesse Barrera
Jesse
Jesse Barrera
Local specialist in Santiago | Replied on Mar 10, 2025

Hi Brent,

I am thrilled to hear that you really enjoyed your 7-day trip in Chile! I knew our guide Hernan was the perfect fit for you and am glad that he was able to provide such an awesome experience 😊

I hope to see you again in Chile! Maybe a visit to the Patagonia or Easter Island? 🗿

All the best,
Jesse

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