Kimkim Trip Reviews for Chile

4.8
Based on 270 ratings
Read 270 verified reviews by travelers who booked their trip to Chile on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

South America with the help of Kimkim.
Chile | May 3 - May 14, 2024

Catherine
Catherine B.
Ireland | Reviewed on May 15, 2024
Paul organised our trip, he was patient, very well informed and experienced in helping us to reach agreement to meet all our requirements for the holiday.
It was mainly focused on winery visits. However we had 3 days first in Buenos Aires, where we had two city tours with lovely guide Maria, and two evenings organised , one at the specular Fogon Restaurant and the other at Tango Rojo at Faena Hotel. Everything was perfect for us.
We then flew to Mendoza and met our new guide the...
Read more

Paul organised our trip, he was patient, very well informed and experienced in helping us to reach agreement to meet all our requirements for the holiday.
It was mainly focused on winery visits. However we had 3 days first in Buenos Aires, where we had two city tours with lovely guide Maria, and two evenings organised , one at the specular Fogon Restaurant and the other at Tango Rojo at Faena Hotel. Everything was perfect for us.
We then flew to Mendoza and met our new guide the delightful Augostina. We visited 4 wineries but the visit to Matervine Winery was the highlight of our Mendoza trip. We enjoyed a beautiful gourmet lunch at Susana Balbo Restaurant. Everything was organised with precision and once more it was perfect for us.
We then flew to Santiago where we were met by guide Roberto and driver Francesco. We had a three hour flight delay and they were so understanding it made a difficult day easier for us. Roberto spent the next 4 days with us. While travelling to and from the 7 wineries he shared all the information possible on the Country of Chile. The economy, the culture, the politics, the history, education, agriculture, industry, geography etc, etc.. He was so informative, a truly lovely man to share our experience with. The best guide we have ever had. The highlight of the Chilean wineries was Montes. A great tour. We also spent a lovely day with Roberto visiting Valparaiso and Vina del Mar.
As mature travellers we believe that leaving the organising to a professional tour operator like Kimkim gave us peace of mind and made travel much less stressful.

Hotel Reviews
Alvear Art Hotel
Buenos Aires
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pullman Santiago El Bosque
Las Condes, Santiago
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Park Hyatt Mendoza
Mendoza
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private Excursion: Buenos Aires Sightseeing Experience - North Area
Private Excursion: Buenos Aires Sightseeing Experience - North Area
Buenos Aires
Quality of Experience
Guides, Drivers and Staff
Transport
Tango Show & Dinner (Tango Rojo) + Private Transfers
Tango Show & Dinner (Tango Rojo) + Private Transfers
Buenos Aires
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Fogon Closed-Door Asado Dinner Experience with Transfers
Fogon Closed-Door Asado Dinner Experience with Transfers
Buenos Aires
Quality of Experience
Guides, Drivers and Staff
Transport
Lujan de Cuyo Wine Tour, Agrelo Region: Las Perdices, Matervini & Susana Balbo Wineries
Lujan de Cuyo Wine Tour, Agrelo Region: Las Perdices, Matervini & Susana Balbo Wineries
Mendoza
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private Casablanca Wine Route
Private Casablanca Wine Route
Santiago
Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Viña del Mar & Valparaíso
Full Day Viña del Mar & Valparaíso
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Private Excursion: Buenos Aires Sightseeing Experience - South Area
Private Excursion: Buenos Aires Sightseeing Experience - South Area
Buenos Aires
Quality of Experience
Guides, Drivers and Staff
Transport
Wine & Flavours of Maipu
Wine & Flavours of Maipu
Mendoza
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Wine Experience Concha y Toro & Santa Rita Winery, Private Service
Wine Experience Concha y Toro & Santa Rita Winery, Private Service
Santiago
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Paul Jones

Incredible experience
Chile | May 1 - May 9, 2024

Konstantina
Konstantina G.
Greece | Reviewed on May 10, 2024

Lorena and Vanessa were very helpful from the beginning till the end of the trip. They were very responsive when we were on our trip. In general Lorena customise the trip with exactly all our needs and preferences!!! Totally recommend it using their services for a totally personalised and unforgettable trip!

Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on May 10, 2024

You are the sweetest, Konstantina! I am thrilled that Dimitris and you had a wonderful visit exploring our country. We can't wait to host you back for an adventure to Easter Island, the Lake District, or anywhere else in South America.
Best always,
Lorena

We had a wonderful trip to Santiago , the coa...
Chile | Apr 19 - May 2, 2024

J
Jyoti J.
Los Angeles, CA | Reviewed on May 09, 2024
We had a wonderful trip to Santiago , the coast and wine country thanks to the amazing welcoming and caring by Dominique and Eliseo. They were real, authentic and so helpful, prompt and communicative. Dominique also went out of her way to make sure we knew our pick up times, etc for other outings. They both helped me celebrate my birthday in a special lovely way. Dominique is so knowledgeable and Eliseo despite our language barrier was so fun and caring for us. We had a blast and great... Read more

We had a wonderful trip to Santiago , the coast and wine country thanks to the amazing welcoming and caring by Dominique and Eliseo. They were real, authentic and so helpful, prompt and communicative. Dominique also went out of her way to make sure we knew our pick up times, etc for other outings. They both helped me celebrate my birthday in a special lovely way. Dominique is so knowledgeable and Eliseo despite our language barrier was so fun and caring for us. We had a blast and great introduction to Chile thanks to them both.

The trip to Patagonia was also amazing. KimKim did take care of all the details. Some additional descriptions about tour time pick ups and drives would have been helpful but in the end we had a blast.

Activity Review
Boat Trip to Glacier Grey
Boat Trip to Glacier Grey
Chile

This was a great cruise. I think it would have been helpful to have more of a description regarding the pick up time, the length of drive, and need for walk to the boat as felt somewhat surprised by the morning. The trip was fantastic though but could have had a better description of what to expect.

Quality of Experience
Beautiful!
Guides, Drivers and Staff
Driver on this leg was not that communicative and the van did not heat up so we were Freezing!
Transport
Van did not work well in terms of heating so a cold drive first thing in the morning was challenging.
Local specialist: Jesse Barrera
Jesse
Jesse Barrera
Local specialist in Santiago | Replied on May 09, 2024

Hi Jyoti,

It makes me happy to hear you and Amy enjoyed this special 14-days trip getting to know Santiago, Colchagua Valley and Puerto Natales! It was our pleasure to help plan something special for your birthday as well 🎉

I will pass on your kind words to Dominique and Eliseo, they contribute a great deal so that our travelers feel welcomed and cared for during their journey!

Please don't hesitate to reach out if you ever decide to visit Chile once again, maybe this time for a trip to the Atacama desert? 🏜

All the best in your future travels,
Jesse

This is my first time to Chile, Argentina and...
Chile | Mar 22 - Apr 18, 2024

K
Keith W.
Canada | Reviewed on Apr 28, 2024
This is my first time to Chile, Argentina and Bolivia and was excited because we travel to many of our bucket list destinations, such as San Pedro de Atacama, Uyuni, Santiago, Patagonia, El Cafalate, Buenos Aires and Mendoza. The planning process was smooth and Flor was given many local excursions for me to choose. Most of the local guides that were either picking us up or for taking us on a tour were very knowledgable and helpful. But Julio and Willie (the driver) for the 3 days tour in... Read more

This is my first time to Chile, Argentina and Bolivia and was excited because we travel to many of our bucket list destinations, such as San Pedro de Atacama, Uyuni, Santiago, Patagonia, El Cafalate, Buenos Aires and Mendoza. The planning process was smooth and Flor was given many local excursions for me to choose. Most of the local guides that were either picking us up or for taking us on a tour were very knowledgable and helpful. But Julio and Willie (the driver) for the 3 days tour in Uyuni are the best. They are knowledgable, caring (very important when travelling at 4700m elevation) and flexible in the plan. Our city tour guide in Buenos Aires was also very good. The local excursions included a combination of private and small group tour. Private tour was definitely more intimate and flexible. But the small group tours especially in San Pedro de Atacama were great too because we had an opportunity to interact with other tourists and had make many new friends. Before we this trip started, we were contacted by Kim Kim's operating team Julian that he would be assisting us 24/7. When we arrived in different stops, the local tour organizers would check on us and provide assistance. As for the accommodations, the hotels in El Cafalate and Mendoza are below our expectations. The staff were helpful but the facilities were dated. Overall, we are glad that we have Kim Kim planning our trip.

Hotel Reviews
Hotel La Casa de Don Tomás
San Pedro de Atacama

The hotel is off 5 mins walk to the centre. The room we had was quite small. Due to the design of the hotel, the room is quite hot and we had to open the door to allow air circulation. The hotel is a bite dated but the staff is great and helpful. The best thing of the hotel is its restaurant. The food is very good and priced very reasonable (actually, it is cheaper than the restaurants in the centre).

Authenticity & Character
Location
It is away from the busy centre
Staff
Cleanliness & Comfort
Tayka del Desierto
Ojo de Perdiz, Potosi

This hotel is in the middle of nowhere but perhaps there are not a lot of choices in the hight desert. It is dated and cold. It is cold because the hotel turn on and off the heat at certain time. They even shut off the power at night (without informing the guests). So you will not have light or wifi. Most rooms have a window facing the common corridor, when people talking in the corridor, you can hear everything. The hotel should have advised all guests to be quiet in the corridor. The dinner on the other hand is quite good.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel de Sal Luna Salada
Uyuni

We were staying there for 2 nights. It is supposed to be very highly rate hotel. Obviously, we are disappointed. The facilities are dated and you can see many things were fallen apart. The wifi doesn't work and there is no closet space in the room. The food in the restaurant is disappointed. The only saving grace is the staff. They are very helpful and nice.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Patagonia Camp
Torres del Paine

The hotel/camp is very unique because the room is a yurt connected by walk ways to the main reception and restaurant. The best part is that you feel that you are in the nature and not being disturbed by other hotel guests. But since it is a yurt. you are subject to the nature as well because you will hear the rain and the wind (it is quite windy in Patagonia). All the staff are fantastic and helpful. The food for breakfast, lunch and dinner are very good. Many people chose not to go for activities to enjoy the facilities and lunch. In addition, the guides of the activities are also very wonderful. The only draw back for us is that we were waiting an hour at the airport for pickup even though they were informed of the plane arrival time. There is only 2 flights flying in Puerto Nateles everyday.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Sierra Nevada
El Calafate

The hotel is dated and service is average. The breakfast is sad too.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Argentino Hotel
Mendoza

We are staying in Hotel Mod, not Argentino because we were advised that Hotel Mod is better. Hotel Mod is about 6 blocks from the centre in a safe neighbourhood. The hotel is big but the service can be improved. The staff is good and helpful. The check in service is lengthy because you need to download the key app to your phone to open the room door. The restaurant in the hotel only provide breakfast and the breakfast is disappointed. They served a lot of canned fruit.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Evening Astronomy Tour
Evening Astronomy Tour
San Pedro de Atacama

We were picked up from the hotel to a location not far away. We were provided with a translator to explain what we would see. It was a great experience because the guide provided a lot of information and answered all our questions through the translator. Unfortunately, we had a full moon and we could't see a lot of stars. At the end of the tour, we were provided with drinks and snacks.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Flor Bonis
Flor
Flor Bonis
Local specialist in Córdoba | Replied on Apr 29, 2024

Hi Keith and Mark! 🌻🌟

I'm so thrilled to hear you had such an epic adventure across South America!

I'm really happy that the planning process went smoothly for you and that you enjoyed the local excursions. And it's awesome you made new friends on the small group tours - those spontaneous connections can really make a trip unforgettable, right? 😎

I'll make a note about the accommodation feedback for El Cafalate and Mendoza - thanks for sharing your thoughts on that. Overall, it's been a pleasure being part of your journey. Here's to many more adventures ahead!

Cheers,
Flor 🌻🌟

Planning was easy, responsive team and would ...
Chile | Mar 30 - Apr 6, 2024

Sharmi
Sharmi D.
San Jose, CA | Reviewed on Apr 24, 2024
Planning was easy, responsive team and would highly recommend Read more

Planning was easy, responsive team and would highly recommend

Hotel Reviews
Hotel Plaza San Francisco
Santiago
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Altiplanico Puerto Natales
Natales
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel La Casa de Don Tomás
San Pedro de Atacama
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Flor Bonis
Flor
Flor Bonis
Local specialist in Córdoba | Replied on Apr 25, 2024

Hi Sharmi and Bikash! 😉

Thanks a lot for the review! I'm really happy that you enjoyed Chile that much! It was awesome to plan this with you, guys. Hope to see you another time in South America!

Safe travels!

Flor 🌻

Francisco was just absolutely amazing in help...
Chile | Mar 16 - Apr 2, 2024

N
Nilakshi I.
India | Reviewed on Apr 13, 2024
Francisco was just absolutely amazing in helping me plan this trip. he was patient with all my changing requests, worked within my budgets. most importantly, he was always honest and that gives me the confidence to refer him to all my friends. His excursion choices were well thought out, with good companies. he went over and above his brief to help me with flight bookings that were not in his purview. he was always available on whatsapp, email. and responded quickly. my only regret is... Read more

Francisco was just absolutely amazing in helping me plan this trip. he was patient with all my changing requests, worked within my budgets. most importantly, he was always honest and that gives me the confidence to refer him to all my friends. His excursion choices were well thought out, with good companies. he went over and above his brief to help me with flight bookings that were not in his purview. he was always available on whatsapp, email. and responded quickly. my only regret is we could not meet. As he said, to meet, we have to now plan another visit to South America soon!
Thank you for everything

Hotel Review
Diego de Almagro San Pedro

Lovely hotel and very well located Eduardo at the reception was most unhelpful and nasty. He absolutely refused to give us our room one minute before 3pm, when he could easily have requested the housekeeping staff. Apart from that it is a really lovely place to stay

Authenticity & Character
the architecture.
Location
Staff interaction at the reception
Staff
interaction at the reception when checking in
Cleanliness & Comfort
Local specialist: Francisco Torres
Francisco
Francisco Torres
Local specialist in Santiago & Quito | Replied on Apr 15, 2024
Dear Nilakshi, Thank you so much for your kind words! I'm thrilled to hear that you had a great experience planning your trip with me. It was a pleasure working with you and assisting with your changing requests and budget considerations. I always strive to provide honest and reliable service, so I'm glad to hear that you felt confident in referring me to your friends. I'm also delighted that you were pleased with the excursion choices and the additional help I provided with flight... Read more

Dear Nilakshi,

Thank you so much for your kind words! I'm thrilled to hear that you had a great experience planning your trip with me. It was a pleasure working with you and assisting with your changing requests and budget considerations.

I always strive to provide honest and reliable service, so I'm glad to hear that you felt confident in referring me to your friends. I'm also delighted that you were pleased with the excursion choices and the additional help I provided with flight bookings.

I'm sorry we didn't get the chance to meet in person, but I'm hopeful that we'll have the opportunity to do so in the future. If you ever plan another visit to South America or need assistance with any other travel plans, please don't hesitate to reach out.

Thank you again for choosing me to help plan your trip. It was a pleasure working with you!

Best regards,
Francisco

Great trip with awesome plan...
Chile | Mar 22 - Mar 30, 2024

S
Srividya R.
Newark, NJ | Reviewed on Apr 11, 2024
Our family had a really amazing trip to Chile. Angel our tour guide was very knowledgeable and was very responsive. We had a packed trip and being a long country we had quite a bit of travel to do. Our trip to Rapa Nui was once in a lifetime one. Angel had chosen good hotels for us, and the tour guides he had arranged were all excellent. We have always been pleased with Kimkim(We used them in the past for Peru) and this time around too they did not disappoint us. We will definitely be using... Read more

Our family had a really amazing trip to Chile. Angel our tour guide was very knowledgeable and was very responsive. We had a packed trip and being a long country we had quite a bit of travel to do. Our trip to Rapa Nui was once in a lifetime one. Angel had chosen good hotels for us, and the tour guides he had arranged were all excellent. We have always been pleased with Kimkim(We used them in the past for Peru) and this time around too they did not disappoint us. We will definitely be using Kimkim again for our next adventures. However if you are going to Chile, Angel is your man!!!

Hotel Reviews
Nayara Hangaroa
Rapa Nui

We stayed here for 3 nights. Had an amazing time. The hotel is close to the ocean. Perfect place to just sit and watch the sun set every single day!! Food was great. The staff were very friendly and helpful. I would go back to this hotel at Rapa Nui.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Costaustralis
Puerto Natales

This is a great location with excellent views. You can walk to a lot of cute restaurants and shopping. The only flip side to this hotel is the noise. You can hear the wind, the traffic down the street and perhaps from the top floor if they are furiously packing. If you are a light sleeper then this might bother you. The second issue is the food. I found it to be so so. But you can easily walk to many restaurants close by. Over all a great place to stay.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Angel Gutierrez
Angel
Angel Gutierrez
Local specialist in Santiago & Quito | Replied on Apr 11, 2024

Thanks for this Srividya!
We are happy you enjoyed your time in Chile!
Thank you very much for all the details specially from Costaustralis it's very helpful.
If you want to plan another adventure with us Atacama is still pending and we also can help plan trips to Ecuador, Bolivia and Argentina.
Say hi to Vinu and Maya!

Best regards,
Angel

Chilean Adventure: Valparaiso, Santiago and RapaNui (Easter Island)
Chile | Mar 25 - Mar 31, 2024

Ellen
Ellen F.
Taos, NM | Reviewed on Apr 09, 2024
From the beginning of planning our time in Santiago with a trip to Easter Island, Angel our travel agent was incredibly responsive. He listened to what we wanted and demonstrated a willingness to adjust mid trip. He responded almost immediately to any questions or concerns. On first day in Santiago we had a full day private tour organized including seeing Valparaiso, Vina Del Mar and a visit to a vineyard. We were met at the port (at the end of our expedition through the glaciers and... Read more

From the beginning of planning our time in Santiago with a trip to Easter Island, Angel our travel agent was incredibly responsive. He listened to what we wanted and demonstrated a willingness to adjust mid trip. He responded almost immediately to any questions or concerns.

On first day in Santiago we had a full day private tour organized including seeing Valparaiso, Vina Del Mar and a visit to a vineyard. We were met at the port (at the end of our expedition through the glaciers and fjords of Patagonia) by our driver Eduardo and an English speaking guide, Consuelo Ibarra. Eduardo was a great driver and Consuelo an excellent guide.

We were able to see and understand Valparaiso through her eyes as she lives here and she provided a great overview of everywhere we visited. Quickly learning our interests she was able to fill us in on history, politics, art and so much more. It was an excellent day and Consuelo provided us with excellent guidance for our second day exploring Santiago including great local vegetarian food, art installations, green space, many places not to miss when visiting Santiago.

After two days based in Santiago we flew to Rapa Nui, (Easter Island).

All of our airport transfers were taken care of and the drivers arrived promptly to pick us up or meet our flights. Additionally our hotel which we really liked, LaReve was in a great neighborhood, and very accommodating. As we would return here for one more day in Santiago they were happy to store our luggage.

On Easter Island we were booked for a private full day tour and a half day tour with our guide Alex, who met us at the airport. Alex was great and despite the wild weather, fog, rain, high winds, we managed to see all the sites with remarkably few tourists. Alex knew how to sequence our visits to each site. He was very knowledgeable. He was also quite thoughtful, orienting us to the Island before dropping us at the hotel so we knew where we could head on our own.

Despite the weather we had an excellent visit to this extraordinary remote historic island.

Our last day in Santiago was Easter and one of our scheduled tour visits the Bahai Temple was closed. Angel helped us rearrange the day and we received a prompt refund for the cancelled tours.

It was a great trip and the perfect addition to our exploration of remote southern Chile.

Activity Review
Explore Viña del Mar, Valparaiso & Wine Tasting in Casablanca Starting from San Antonio In Private
Explore Viña del Mar, Valparaiso & Wine Tasting in Casablanca Starting from San Antonio In Private
Chile

Our guide Consuelo made this tour exceptional. Her deep knowledge of the areas we visited made it very special . The wines we tasted were also excellent. Would have liked more knowledge about the specific wine making processes used here.

Quality of Experience
Guides, Drivers and Staff
Prompt, clean vehicles, good drivers
Local specialist: Angel Gutierrez
Angel
Angel Gutierrez
Local specialist in Santiago & Quito | Replied on Apr 09, 2024

Hi Ellen!
Thank you very much for your kind words :)
My team and I are very happy to read this and see those beautiful pictures, they look amazing
Eduardo & Consuelo are some of the best, It's great you get along with them, also Alex in Easter Island, I will send this to them I'm sure they will like it too!

I hope we can help you plan a new trip in the future, it can be Galapagos, Machu Pichu, Iguazu Falls, and many more! Who knows?

I wish you the best Ellen!
Kind Regards,
Angel.

Visiting Chile Should Be on Everyone's Bucket List
Chile | Mar 17 - Apr 5, 2024

F
Fred P.
Manhattan, NY | Reviewed on Apr 06, 2024
Chile is an outstanding country and destination. It certainly offers more than you could ever imagine with every landscape possible - one more stunning than the next. And, most importantly, the Chilean people could not have been nicer - from hotel staff to restaurant staff to ordinary people on the street. Read more

Chile is an outstanding country and destination. It certainly offers more than you could ever imagine with every landscape possible - one more stunning than the next. And, most importantly, the Chilean people could not have been nicer - from hotel staff to restaurant staff to ordinary people on the street.

Hotel Reviews
Mandarin Oriental, Santiago
Las Condes, Santiago

This is certainly the worst Mandarin Oriental hotel I have ever stayed in. Service was OK; Food was OK and really could use a renovation.

Authenticity & Character
Location
Staff
housekeeping is horrific; concierge not great either
Cleanliness & Comfort
Explora Rapa Nui
Rapa Nui

Words can't describe how extraordinary this property is. Set in a Eucalyptus forest high on a hill, overlooking the vast Southern Pacific ocean. Staff, guides, and the history of the island makes this a true destination.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Casa Higueras Hotel
Valparaiso

A wonderful boutique hotel - food was great; views were outstanding and the staff could not have been more accommodating and best of all - within walking distance of most things

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Remota Patagonia Lodge
Puerto Natales

The view from the hotel is well worth the trip. The food was not up to other Explora properties. The management team was amazing

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Holiday Inn Santiago - Airport Terminal
Santiago
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Explora Atacama
San Pedro de Atacama

A truly amazing destination in a truly amazing locale

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Apr 06, 2024

Thanks, Fred, for allowing us to organize your trip to Chile! You are an experienced traveler and know exactly what you are looking for. It was my pleasure to meet you in person at the Santiago airport and hear how you enjoyed the diverse locations you visited.
I hope many more adventures are in store for you. Wishing you the best!
Lorena

An amazing and memorable experience from start to end!
Chile | Mar 21 - Apr 1, 2024

A
Anri R.
South Africa | Reviewed on Apr 04, 2024
We had the best time in Chile, and it is all thanks to Lorena!
Lorena was very responsive from the start until we were back home safely. It was a pleasure dealing with her and the rest of the team. She managed to stay within our budget and meet our needs. The hotels and activities that she picked were perfect and exactly what we would have chosen if we arranged our visit to Chile ourselves. Everything worked out perfectly according to the itinerary and the transport was well organised (from...
Read more

We had the best time in Chile, and it is all thanks to Lorena!
Lorena was very responsive from the start until we were back home safely. It was a pleasure dealing with her and the rest of the team. She managed to stay within our budget and meet our needs. The hotels and activities that she picked were perfect and exactly what we would have chosen if we arranged our visit to Chile ourselves. Everything worked out perfectly according to the itinerary and the transport was well organised (from the airport pick-up to our rental car).
Here are some of the highlights of our trip:
1) Santiago:
- We stayed in the DoubleTree by Hilton Vitacura Hotel and we had an amazing stay. We loved the location as it was safe, close to a metro station and a large shopping mall.
- The Santiago day-tour was fantastic. Our guide, Hernan, was very friendly and knowledgeable.
- We had a private dinner with Gloria and Leo in their apartment. The food was delicious. This was a true Chilean experience.
- We had a wine tasting at Casas del Bosque in the Casablanca valley. Highly recommended.
2) Puerto Natales / Torres del Paine:
- We flew to Punta Arenas and took a bus to Puerto Natales. I would suggest a direct flight to Puerto Natales if possible.
- We stayed at Hotel Costaustralis. This hotel is well located and is close to all restaurants and shops and is on the waterfront.
- We had the most amazing time in Torres del Paine. The full-day tour of the park is a must. Our guide, Jhon from Patagonia Planet, was the best. He is very talkative and knowledgeable (and he takes the best photos without you even asking).
- I would also highly recommend doing a hike in the park. We were lucky to see a puma on our hike. Juan Pablo, our guide, was amazing!
3) Colchagua winelands
- We stayed at Hotel Vina la Playa. Amazing facilities, peaceful environment and friendly staff. Highly recommended.
- Lorena booked wine tours and tastings for us at Viu Manent and Montes vineyards. What an experience! I would also highly recommend eating lunch at the restaurant at Montes, Feugos de Apalta.

Gracias Lorena for organising this memorable trip for us! We had the most amazing time.

Hotel Reviews
DoubleTree by Hilton Hotel Santiago - Vitacura
Santiago
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Costaustralis
Puerto Natales
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Holiday Inn Santiago - Airport Terminal
Santiago
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Viña La Playa
Santa Cruz
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Valparaíso & Wine Tour
Valparaíso & Wine Tour
Santiago
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Santiago City Tour
Santiago City Tour
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Private Dinner
Private Dinner
Santiago
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full-Day Tour of Torres del Paine National Park & Surroundings
Full-Day Tour of Torres del Paine National Park & Surroundings
Chile
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Boat Tour to Balmaceda & Serrano Glaciers
Boat Tour to Balmaceda & Serrano Glaciers
Chile
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Colchagua Valley Vineyards Tour
Colchagua Valley Vineyards Tour
Chile
Quality of Experience
Hike from Sarmiento Lake to Amarga Lagoon
Hike from Sarmiento Lake to Amarga Lagoon
Chile
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Apr 04, 2024

Anri, I appreciate your sweet review and kind words. It was my pleasure to plan such a fun trip for you and I am happy you enjoyed it all. Wishing you the best back in South Africa!
Regards,
Lorena

Fantastic traverse of Chile
Chile | Mar 6 - Mar 20, 2024

R
Rhona J.
Hollis, NY | Reviewed on Apr 03, 2024
Angel arranged a fantastic 2 week trip for our party of 6. We had kayaking and hiking guides/outfitters in multiple cities, room for independent hikes, multiple transfers, multiple car rentals, multiple flights, along with varying levels of good to excellent accommodations. Also, we did have one person in our group who had researched our trip extensively and communicated her preferences for us, in creating the end itinerary. Importantly, after our trip, any and all outstanding... Read more

Angel arranged a fantastic 2 week trip for our party of 6. We had kayaking and hiking guides/outfitters in multiple cities, room for independent hikes, multiple transfers, multiple car rentals, multiple flights, along with varying levels of good to excellent accommodations. Also, we did have one person in our group who had researched our trip extensively and communicated her preferences for us, in creating the end itinerary. Importantly, after our trip, any and all outstanding discrepancies with local agencies were resolved via Angel’s communication with them.

Hotel Reviews
Hotel Diego de Almagro Punta Arenas
Punta Arenas

The staff of this hotel were very kind. The room size was very good with a sea view. And the location was walking distance to the main plaza. Unfortunately, during our brief stay - 3 nights, there was a mold issue in the bath area with a strong smell as the heater warmed up to dry our clothing. The other 2 rooms in our traveling group did not have this issue.

Location
Staff
Hotel Rio Serrano
Torres del Paine

The hotel staff, all areas, were very good. Our daily interactions were with the front desk, bar servers and dining room servers. Everyone tolerated our wretched Spanish attempts despite their excellent abilities in English. Amazing views from our room with a view - please choose this option. We stayed in both the non-view room - smaller and only 1 chair, and the view option room - 2 chairs and a table, more spacious … and the view! Utilized the gym and the area for using a mat was quite small with an impossibly large Bosu ball. Wonderful dry sauna and the views from the pool were unending (bubbler loungers were also good!). Food in both the dining room and bar area were excellent. I would come back here. I also liked their natural finishes design esthetic. There were enough public spaces and they were also large enough to feel at peace.

Authenticity & Character
Location
The view of the Masiff and all the nearby rivers. We were there mid-March and the weather was already changing to fall so we had a rainy day stay at the hotel that we welcomed.
Staff
Cleanliness & Comfort
Hotel Cabaña Del Lago Puerto Varas
Puerto Varas

Very nice views of the lake and centrally located to downtown. Wood interior large corner suite was very comfortable and clean. A short walk from downtown shops and restaurants. The bar and the restaurant in the hotel, were good with a friendly staff. We did not get the chance to use the gym or pool located across the street.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Diego de Velazquez
Santiago

Located centrally in Providencia, only 1.5 blocks away from the metro. The front desk staff and housekeeping were very kind. Buffet breakfast was good. The room was exceptionally small and dated, though it did have a refrigerator, a safe, and an in-wall air conditioner.

Authenticity & Character
Bed linens, comforter with washable cover
Location
Staff
Cleanliness & Comfort
The rooms are just small
Activity Reviews
Agua Fresca Bay Kayaking
Agua Fresca Bay Kayaking
Punta Arenas

We had a wonderful kayak outing with Claudia and her team. The water was incredibly calm and we were repeatedly told this was the exception. There were dolphins in the distance, apparently attracted by the motor of the dinghy. The tea and snack afterward, in the cozy dining room, were very nice after being on the water. Enjoyed hearing a bit about the settlers of the region. I would recommend doing this experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Tierra del Fuego - King Penguin
Full Day Tierra del Fuego - King Penguin
Punta Arenas

It is a bit of a drive but the van is comfortable and the ferry crossing a nice break in the driving. The penguin reserve was very good and interesting. I recommend this tour.

Quality of Experience
Guides, Drivers and Staff
Transport
Climbing Cerro La Picada
Climbing Cerro La Picada
Puerto Varas

Because of a late evening arrival, where our guide was patiently waiting at the hotel to brief us, we opted to forego a volcano summit for more sleep! Instead, we left later in the morning, 08:00, and hiked to the saddle between the two volcanos of La Picada and Ornos. I highly recommend this hike and the guide company. And, they make a delish sandwich. There was a big variety in the terrain we crossed and just beautiful views though not in the distance due to mist. I especially liked the new experience of hiking/gliding down some volcanic dirt/sand. We were also able to see Todos los Santos lake, as the weather cleared for a bit.

Quality of Experience
Exceptional views
Guides, Drivers and Staff
Very nice and informed
Transport
Half Day Kayaking in Llanquihue Lake
Half Day Kayaking in Llanquihue Lake
Puerto Varas

We didn’t kayak in the lake, though we briefly visited it. Instead, we kayaked through a canal like estuary with lovely weeping willows and bird wildlife.

Quality of Experience
Dampened, literally, by leaking spray skirt and lack of provided non-dirt area to change into dry clothing. The estuary was great and unexpected.
Guides, Drivers and Staff
Transport
Short drive of approx 15” from downtown.
Visit Undurraga Vineyard - Wine Tasting group tour
Visit Undurraga Vineyard - Wine Tasting group tour
Santiago

We had an excellent tour by … urghh, will comeback and include her name, included walking the regular vineyard and sampling a variety of grapes off the vine. Their separate sample grape garden, with a large variety of grapes in a relatively small area, was also a nice tasting comparison. And, after viewing the cask rooms and the mini museum, the tasting was well conducted- enjoyable. Highly recommend.

Quality of Experience
Guides, Drivers and Staff
Our tour guide was excellent
Transport
Very comfortable van
Local specialist: Angel Gutierrez
Angel
Angel Gutierrez
Local specialist in Santiago & Quito | Replied on Apr 03, 2024

Hi Rhona!
Thanks for this Amazing review!!
I'm so happy the whole group had a great experience traveling in Chile!
I hope we can plan another vacation for you, maybe Ecuador :)
Thanks again for trusting us with this adventure, all our time is grateful for this opportunity
See you soon Rhona!

Best Regards,
Angel.

Chile - Beautiful people, beautiful places, fantastic food!!
Chile | Mar 6 - Mar 20, 2024

Becky
Becky R.
Clayton, MO | Reviewed on Apr 03, 2024
Thanks to our local specialist, Angel, we had an amazing, fun-filled trip to the beautiful country of Chile. There were 6 of us on the trip and we bombarded Angel with incredible detail on what we wanted to do. He took care of us before, during and after our trip. It was amazing how it all came together. We were taken care of by local guides every step of the way and Angel was always available and checking in with us. First, we traveled to the beautiful city of Punta Arenas where we... Read more

Thanks to our local specialist, Angel, we had an amazing, fun-filled trip to the beautiful country of Chile. There were 6 of us on the trip and we bombarded Angel with incredible detail on what we wanted to do. He took care of us before, during and after our trip. It was amazing how it all came together. We were taken care of by local guides every step of the way and Angel was always available and checking in with us.

First, we traveled to the beautiful city of Punta Arenas where we did a kayak tour on the Strait of Magellan (loved our guide, Claudia). We also did an all day tour to Tierra del Fuego to see the king penguins. Our tour guide, Ferdinando, added in a wonderful side trip to have lunch at this delightful cafe. The stew was so good! And he also took us on a side tour so we could see the flamingos.

Next stop was Torres del Paine where we stayed at Rio Serrano. What a wonderful place! We upgraded to suites with incredible views of the massif especially at sunrise!. We paid for the all-inclusive package and the staff delivered on that with a 5 star rating! At Torres del Paine, we did a kayak tour to Grey Glacier. It was a beautiful calm day. And we really enjoyed our guides! We also hiked several trails in the parque...we hiked to the Cuernos Lookout and the Mirador Base Las Torres...the latter was one of my biggest highlights of the trip. So epic! My husband also did a private fishing guide tour and had a blast. He caught 7 brown trout...thanks to Sebastian, his guide, for finding the sweet spot to fish! Thank you to our local guide, Jose, who ensured everything went well for us during this special part of our 14 day trip.

From here we went to Puerto Varas. We did a guided hike tour of Mirador Cerro La Picada with some great views of the Osorno Volcano and Lago Todos Los Santos. It was fun coming down the mountain on volcanic sand! We could not have done this hike without our awesome guides, Jose and Eduardo. We probably would have gotten lost! Thank you, Angel, for also ensuring we got the most magnificent suites at Hotel Cabana del Lago! The views from our room of the double rainbows on the lake were spectacular! Hotel Cabana del Lago is a great service-oriented hotel. A special thank you to Rafael, our local guide. Upon our departure from the hotel, our rental car completely malfunctioned. Rafael was able to work with the rental car company and a taxi service to ensure we all got to the airport on time.

We ended our trip in Santiago...thanks to Jose (aka Pepe) for all of his help at the airport on arrival and departure, for getting us to the Undurraga Winery for a great tour and for recommending Baco restaurante for dinner!

The Chilean people are very special. They are so kind and genuine. We felt so welcome in their country. Given so many of them also speak English, it was so much fun to practice my Spanish with them.

I would highly recommend kimkim to anyone looking for a memory of a lifetime. To the people at the kimkim home office, to Angel tending to our every need, to the local guides helping us throughout the trip....my husband and I say Muchas Gracias!!!

Hotel Reviews
Hotel Rio Serrano
Torres del Paine

Wonderful service, wonderful staff, great food, the suites with the view of the mountains are superb! The spa was icing on the cake...especially on one of the rainy days.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Cabaña Del Lago Puerto Varas
Puerto Varas

The 10th floor suite with the panoramic view of the lake was awesome. The clouds were hanging over the volcano most of the time, but we got an extra treat....a view of the double rainbow over the lake. The restaurant service was very good. They made my birthday special.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Amazing suite.
Hotel Diego de Almagro Punta Arenas
Punta Arenas

The front desk people were great. Rooms were clean. Great views.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Diego de Velazquez
Santiago

This is clearly a hotel in the city. We were in a very small room. The air conditioner was cold but hard to manage not being blown out in the middle of the night. Front desk staff were very courteous. Location was good.

Authenticity & Character
Location
Safe area.
Staff
Front desk always eager to help. Breakfast help very courteous.
Cleanliness & Comfort
Rooms need some upgrading. Not sure about the comforter on the bed....probably needed a good cleaning. Doors to shelves did not easily slide. They would be better off taking the doors off the tracks completely.
Activity Reviews
Agua Fresca Bay Kayaking
Agua Fresca Bay Kayaking
Punta Arenas

Loved our guide.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Tierra del Fuego - King Penguin
Full Day Tierra del Fuego - King Penguin
Punta Arenas
Quality of Experience
Guides, Drivers and Staff
Transport
Transfer to Grey Lake -Kayak through the Glaciers at Grey Lake - Transfer back to your hotel
Transfer to Grey Lake -Kayak through the Glaciers at Grey Lake - Transfer back to your hotel
Chile

Loved our guides. Great calm water day.

Quality of Experience
Guides, Drivers and Staff
Transport
crowded boat
Fly Fishing in Torres del Paine
Fly Fishing in Torres del Paine
Torres del Paine

Exceptional. Sebastian was great. Good guy.

Quality of Experience
Food
Guides, Drivers and Staff
Genuine human being. Great fisherman. He knows his work.
Transport
Climbing Cerro La Picada
Climbing Cerro La Picada
Puerto Varas

Loved the hike.

Quality of Experience
Guides, Drivers and Staff
Transport
Visit Undurraga Vineyard - Wine Tasting group tour
Visit Undurraga Vineyard - Wine Tasting group tour
Santiago

It was a good tour but I was not feeling well that day. But really interesting.

Quality of Experience
Guides, Drivers and Staff
Very knowledgable.
Transport
I wasn't feeling well so wasn't in the mood to be in a van.
Local specialist: Angel Gutierrez
Angel
Angel Gutierrez
Local specialist in Santiago & Quito | Replied on Apr 03, 2024

Becky!
I'm very happy to read all this :)
Thank you very much for taking your time and sending so many details we appreciate it so much.
I'm glad everything went as planned and we fulfilled your expectations for your trip to Chile! My team & I are very helpful for your kind words Becky, I know we will meet somewhere soon.
It was great working with you to plan this adventure!

Best Regards,
Angel.

Such an amazing trip!
Chile | Mar 7 - Mar 24, 2024

Mike
Mike S.
Waterford, MI | Reviewed on Apr 02, 2024
Such an amazing trip! Lorena did an excellent job planning this trip for me. She ensured I made it to all of the cities that I had on my list and set up all the hotels and transportation to make this adventure possible. Valentina assisted me while I was in Chile. She kept everything running smoothly. If I ever had a question, she would respond promptly, and I had a lot of questions! I'm so thankful for her assistance when I got confused. Some of the stand out tours on this trip were: the Full... Read more

Such an amazing trip! Lorena did an excellent job planning this trip for me. She ensured I made it to all of the cities that I had on my list and set up all the hotels and transportation to make this adventure possible. Valentina assisted me while I was in Chile. She kept everything running smoothly. If I ever had a question, she would respond promptly, and I had a lot of questions! I'm so thankful for her assistance when I got confused. Some of the stand out tours on this trip were: the Full Day Tour of Torres del Paine from Patagonia Planet, Rafting on the Petrohue River with Ko'Kayak, all of my tours on Rapa Nui with Nico from Maururu Travel, exploring the Atacama Salt Flats and Lagoons with Hugo, and finally the trip to the Tatio Geysers with the greatest tour guide of them all, Anita from Tourismo Chile Tours!

Hotel Reviews
Hotel Boutique La Yegua Loca
Punta Arenas

This hotel is very special. Each and every room is unique and beautiful. The food at the restaurant was exquisite.

Authenticity & Character
Every room is special! The restaurant was amazing and the views were spectacular.
Location
It's on a bit of a hill which could be a challenge to get to, but the views are astounding!
Staff
Cleanliness & Comfort
Hotel Taura'a
Hanga Roa

Edith is an amazing host! The location of this hotel is perfect, right off the main road and a short walk to everything. Simply a perfect place to stay on Rapa Nui.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel La Casa de Don Tomás
San Pedro de Atacama

The rooms were very nice here. They have a water fountain for easy water bottle refills.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Costaustralis
Puerto Natales

This hotel is right on the water with amazing views. The rooms are comfortable and the staff is attentive. The restaurant and bar are quite nice. It is easy to walk anywhere in town from this hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Bellavista
Puerto Varas

This hotel and restaurant are in a great location, just down from the main square and right on the waterfront. The rooms are slightly dated but don't let that deter you.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Full-Day Tour of Torres del Paine National Park & Surroundings
Full-Day Tour of Torres del Paine National Park & Surroundings
Patagonia

This is an amazing tour, you really get a chance to see all that Torres del Paine National Park has to offer. Hopefully the weather will be as nice for you as it was for us. The tour company did a great job of finding places for us to stop, stretch our legs, and take some wonderful photos.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Puritama Canyon Trek
Puritama Canyon Trek
San Pedro de Atacama

This trek was so much fun! It was special to go hiking in a place that is a favorite for the locals too.

Quality of Experience
Guides, Drivers and Staff
Transport
The van was a bit dated
Stargazing Tour
Stargazing Tour
San Pedro de Atacama

This tour is so informative! You will get a chance to use one or more telescopes to see some incredible celestial bodies.

Quality of Experience
Guides, Drivers and Staff
Tour of Tatio Geysers
Tour of Tatio Geysers
San Pedro de Atacama

This might have been my favorite tour of them all. Part of this was because we had Anita as our guide. She was amazing and wonderful. She knew everything about San Pedro, the Atacama, geysers, and the wildlife. She really made this trip extra memorable.

Quality of Experience
Food
Guides, Drivers and Staff
Anita was so amazing, I can't give her enough credit for being my favorite tour guide on this trip.
Transport
Explore the Atacama Salt Flats & Lagoons
Explore the Atacama Salt Flats & Lagoons
San Pedro de Atacama

We had a fun day on this tour led by Hugo. It starts early but this means you get the chance to see so much! I loved beginning the tour with breakfast in the town square of Toconao. We even got a surprise stop at the Tropic of Capricorn!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Biking Tour of Puerto Natales
Biking Tour of Puerto Natales
Puerto Natales

I would recommend doing this tour early in your stay in Puerto Natales. It gives a great sense of the town and helps to understand a bit about where you are staying. The guide takes you everywhere in town so you have a sense of where you'd like to visit again during your visit.

Easter Island Highlights Tour
Easter Island Highlights Tour
Easter Island

Absolutely do this tour! You get a chance to visit so many historic places and get great explanations along the way. Rapa Nui is truly a special place. To finish the tour you will stop off at a beach and have a chance to go swimming with Moai directly on the shore. How cool is that?!

Guides, Drivers and Staff
Valley of the Moon Tour
Valley of the Moon Tour
San Pedro de Atacama

The Valley of the Moon is beautiful. It was nice to do a bit of hiking and it's good to plan this trip early in your stay in San Pedro. This is because the tour doesn't go to such a high elevation so you can work on acclimatizing to the altitude. Finishing the day watching the sunset over the Atacama is spectacular!

Quality of Experience
Guides, Drivers and Staff
Transport
Hike in Torres del Paine National Park
Hike in Torres del Paine National Park
Patagonia

This was an amazing hike. I didn't have the stamina to complete the whole thing but the views that I did see were spectacular! I will come back one day so that I can get to the lagoon at Base Torres.

Quality of Experience
Guides, Drivers and Staff
Transport
Rafting on the Petrohué River
Rafting on the Petrohué River
Chile

This was so much fun! Our guides were amazing and had our group smiling the whole time. This rafting trip is not too far from Puerto Varas. I would definitely go on another tour with Ko'Kayak!

Morning Tour to Orongo
Morning Tour to Orongo
Easter Island

This was a fun tour. It is easy to do before flying out in the afternoon, one last taste of Rapa Nui before departure.

Guides, Drivers and Staff
City Tour in Puerto Montt & Puerto Varas
City Tour in Puerto Montt & Puerto Varas
Puerto Varas

This tour was ok. It seemed somewhat rushed though and more of just a drive to the airport with a few explanations along the way. The stop at the market in Puerto Montt was very nice though!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Apr 03, 2024

Thanks, Mike for taking the time to leave such a detailed review!! Your itinerary was packed with adventures and various stops all along Chile. We cannot wait to host you again so you can finish the famed hike to the Base of the Paine Towers!
Best always,
Lorena

Review of Chile Honeymoon
Chile | Mar 23 - Mar 30, 2024

Sophia
Sophia A.
Atlanta, GA | Reviewed on Apr 01, 2024
Overall, great experience. In hindsight, would have planned the trip for Patagonia first and then Santiago toward the end to break up the extensive traveling from Puerto Natales --> Punta Arenas --> Santiago --> Atlanta --> Knoxville. The international flight is our fault because it was cheaper to purchase a connecting flight. Additionally, the city tour of Santiago was good, but our tour guide did not give as great of a history lesson of Santiago as she could have in comparison to our other... Read more

Overall, great experience. In hindsight, would have planned the trip for Patagonia first and then Santiago toward the end to break up the extensive traveling from Puerto Natales --> Punta Arenas --> Santiago --> Atlanta --> Knoxville. The international flight is our fault because it was cheaper to purchase a connecting flight. Additionally, the city tour of Santiago was good, but our tour guide did not give as great of a history lesson of Santiago as she could have in comparison to our other tour guides who were excellent. Our favorite hotel was Bidasoa. Liked that all of our transfers were pre-booked for us. Saved us a lot of time and made the traveling seamless.

Activity Reviews
Hike in Torres del Paine National Park
Hike in Torres del Paine National Park
Chile
Santiago City Tour - Private
Santiago City Tour - Private
Santiago

History lesson wasn't great. Very repetitive. Somewhat slow. Felt we didn't see as much as we could have.

Boat Tour to Balmaceda & Serrano Glaciers
Boat Tour to Balmaceda & Serrano Glaciers
Chile
Penguin Colony on Magdalena Island
Penguin Colony on Magdalena Island
Chile
Valparaíso & Wine Tour
Valparaíso & Wine Tour
Santiago
Local specialist: Jesse Barrera
Jesse
Jesse Barrera
Local specialist in Santiago | Replied on Apr 02, 2024

Hi Sophia,

It's great to hear that your overall experience was a great one during your 8-day trip in Santiago and Patagonia 😊 That's one of the awesome things about booking with Kimkim, it really allows you to relax on your trip and concentrate on enjoying the sights instead of juggling all the reservations for hotels, excursions, transfers etc!
Don't hesitate to reach out in the future for further exploration of our beautiful country 😀

All the best in your future travels,
Jesse

great agenda and tours and experience.
Chile | Mar 8 - Mar 23, 2024

lynn
lynn o.
Mexico | Reviewed on Apr 01, 2024

great agenda and tours and experience.

Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Apr 03, 2024

Wow Lynn, those pictures are stunning! Thanks for sharing them and trusting me with your travel plans to visit many different locations in Chile. I was glad to meet you in person in Puerto Natales and hope you will always have wonderful memories of our country.
Best regards,
Lorena

Guides are superb!
Chile | Mar 19 - Mar 23, 2024

D
Diane S.
Chicago, IL | Reviewed on Mar 29, 2024
Our guide in Valparaiso Chile, Lautaro, was very informed and helpful. We asked him to take us to an empanada place and the waiters and empanadas were the best. He and our guide in Santiago, Hernan, his father, gave us such valuable educated and experienced information besides the sites we visited. They so enriched our experience and knowledge of Chilean culture and history.
Our guide for the mountain trek, Sebastian, also enriched our experience and knowledge of the nature and eco system....
Read more

Our guide in Valparaiso Chile, Lautaro, was very informed and helpful. We asked him to take us to an empanada place and the waiters and empanadas were the best. He and our guide in Santiago, Hernan, his father, gave us such valuable educated and experienced information besides the sites we visited. They so enriched our experience and knowledge of Chilean culture and history.
Our guide for the mountain trek, Sebastian, also enriched our experience and knowledge of the nature and eco system. His training as an eco tourist guide really gave us a depth of knowledge and appreciation. He was also very helpful with managing our group trek with our physical abilities. We appreciated his love and care with the delicious sandwich bag, which he made and the lovely little picnic at the end with native fruits. and wine to celebrate.

Hotel Reviews
Hotel Boutique Acontraluz
Valparaíso

Stunningly beautiful location and rooms, delicious breakfast and very helpful and friendly staff.

Authenticity & Character
beautiful old building and architecture
Location
In artistic neighborhood, close to art murals, restaurants, shops. Stunning View of Valparaiso from rooms.
Staff
very friendly, helpful
Cleanliness & Comfort
very clean and comforatable
Hotel Director Vitacura
Santiago, Vitacura, Región Metropolitana
Authenticity & Character
This was a new area as opposed to old Santiago. However, the restaurant was superb .
Location
We wished to be close to old Santiago, but realize it was probably a safer location and close to shops and parks.
Staff
Once the staff warmed up, they were very friendly and helpful. We enjoyed interacting with the waiters and a desk person.
Cleanliness & Comfort
Activity Reviews
Transfer from San Antonio Dock to Valparaíso
Transfer from San Antonio Dock to Valparaíso
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
San José Volcano & Andes Mountains
San José Volcano & Andes Mountains
Santiago
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Santiago City Tour - Private
Santiago City Tour - Private
Santiago
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Jesse Barrera
Jesse
Jesse Barrera
Local specialist in Santiago | Replied on Apr 01, 2024
Hi Diane, It's lovely to hear from the majority of the group that they really enjoyed their 5-day trip in Valparaíso and Santiago 😊 I will definitely let all our guides know of your praises and how they helped make your journey a very fun, informative and cultural adventure! The observation of the hotel in Santiago is correct, we prefer to have our travelers stay in that area due to it being a safer area than downtown currently is. In any case, I'm glad you enjoyed the restaurant!
As I've...
Read more

Hi Diane,

It's lovely to hear from the majority of the group that they really enjoyed their 5-day trip in Valparaíso and Santiago 😊 I will definitely let all our guides know of your praises and how they helped make your journey a very fun, informative and cultural adventure! The observation of the hotel in Santiago is correct, we prefer to have our travelers stay in that area due to it being a safer area than downtown currently is. In any case, I'm glad you enjoyed the restaurant!
As I've told the others, please don't hesitate to reach out if you decide to explore new destinations in Chile, I would be happy to help again!

All the best in your future travels,
Jesse

The guides were wonderful.
Chile | Mar 19 - Mar 23, 2024

Catherine
Catherine M.
Newark, NJ | Reviewed on Mar 27, 2024
Lautaro gave us an interesting tour of Valparaiso. He even knew the best places to get something to eat and gave us recommendations of where to go on our own. Sabastian led us a on a memorable hike in the Andes. He was most patient and considerate of me and my limited abilities. Hernan gave us an insightful tour of Santiago since he was personally involved in some of its recent dark history. Ivan did a wonderful job piloting the bus, even getting us to the airport on... Read more

Lautaro gave us an interesting tour of Valparaiso. He even knew the best places to get something to eat and gave us recommendations of where to go on our own. Sabastian led us a on a memorable hike in the Andes. He was most patient and considerate of me and my limited abilities. Hernan gave us an insightful tour of Santiago since he was personally involved in some of its recent dark history. Ivan did a wonderful job piloting the bus, even getting us to the airport on time,

Hotel Reviews
Hotel Boutique Acontraluz
Valparaíso

This is a beautiful hotel with very warm, welcoming staff and spectacular views of the port of Valparaiso. I am sorry that we only stayed there one night.

Authenticity & Character
The beautiful interior
Location
The view of the harbor
Staff
They were so friendly and helpful.
Cleanliness & Comfort
Just a delightful place to stay
Hotel Director Vitacura
Santiago, Vitacura, Región Metropolitana

A modern hotel in an up-scale neighborhood within walking distance to a variety of shops. The breakfast that they provide is amazing in its diversity.

Authenticity & Character
This is a modern hotel with an excellent restaurant.
Location
Its proximity to a super market and an ice cream parlor
Staff
The staff was not overly friendly but they were quick to attend to any problems.
Cleanliness & Comfort
Spacious rooms
Activity Reviews
Transfer from San Antonio Dock to Valparaíso
Transfer from San Antonio Dock to Valparaíso
Chile

Lautaro gave us the highlights along with suggestions for further exploration.

Quality of Experience
Lautaro's knowledge
Guides, Drivers and Staff
Lautaro's personality and Ivan expert driving
Transport
Comfortable van
San José Volcano & Andes Mountains
San José Volcano & Andes Mountains
Santiago

Sabastian made this a wonderful experience with his knowledge and experience. He was very patient and accommodating.

Quality of Experience
Not everyone can say they went hiking in the Andes
Food
Sabastian made us a delicious lunch and had a lovely picnic for us at the end of the hike.
Guides, Drivers and Staff
Sabastian was amazing, knowledgeable, and understanding of our abilities,
Transport
Comfortable van
Santiago City Tour - Private
Santiago City Tour - Private
Santiago

Hernan was able to tell us from personal experience about the history of the capitol city.

Quality of Experience
A personal, intimate tour
Guides, Drivers and Staff
Hernan and Ivan were great
Transport
Comfortable van
Local specialist: Jesse Barrera
Jesse
Jesse Barrera
Local specialist in Santiago | Replied on Apr 01, 2024

Hi Catherine,

I'm glad you also enjoyed your 5-day trip to Santiago and Valparaíso along with the crew! Our guides really do make the difference when exploring this beautiful country and I'm happy they were able to contribute positively to your journey. Also thank you for sharing those awesome pictures📸
Please don't hesitate to reach out if you decide to explore new destinations in Chile, I would be happy to help again!

All the best in your future travels,
Jesse

To Chile with Angel!
Chile | Mar 6 - Mar 20, 2024

Christine
Christine B.
Germantown, MD | Reviewed on Mar 26, 2024
We were very pleased using Kimkim on our recent trip to Chile. Typically we do our own bookings but chose an online agency for Chile due to "all the moving parts" involved in this group trip of 3 couples. Kimkim's website was easy to use and informative, providing useful information such as seasonal weather for the regions visited. Our travel guide, Angel Gutierrez, was exceptional throughout the entire process, not only before but during and after the trip! He responded quickly to... Read more

We were very pleased using Kimkim on our recent trip to Chile. Typically we do our own bookings but chose an online agency for Chile due to "all the moving parts" involved in this group trip of 3 couples. Kimkim's website was easy to use and informative, providing useful information such as seasonal weather for the regions visited.

Our travel guide, Angel Gutierrez, was exceptional throughout the entire process, not only before but during and after the trip! He responded quickly to emails during the planning process using excellent English. During the trip when we experienced a couple glitches with car rentals, his response was immediate, and I mean IMMEDIATE! In each region we visited, from Punta Arenas to Torres National Park, to Puerto Varas in the Lake District, and then to Santiago, Angel provided us with a reliable local English-speaking guide and private transportation. There was no waiting on drivers for hotel transfers or on day tours, with them typically arriving 10 minutes ahead of schedule.

The tour guides all spoke excellent English. I would like to give a shout-out to 2 of the regional guides: Jose (Pepe) in Santiago who bought a bottle of water for me on the scheduled wine tour when I forgot mine, and to Rafael in Punta Varas who quickly rescued us when a rental car did not function and got our entire group to the airport on time.

The only area of improvement I would suggest is in the timeliness of lodging bookings. This trip was almost a year in planning, with the down payment made 9 months before the date of departure. This may have been due to company policy, but to my knowledge the lodging was not booked until the final payment occurred 2 months before departure, resulting in us not getting some of the rooms of our choice. However, Angel and the hotel managers did provide us with excellent accommodations.

If you are planning a vacation to South America, and especially if to Chile and Ecuador, do yourself a favor and request Angel Gutierrez at Kimkim. He is the best!

Warm regards,
Christine Becker

I

Hotel Reviews
Hotel Rio Serrano
Torres del Paine
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Diego de Velazquez
Santiago
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Diego de Almagro Punta Arenas
Punta Arenas
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Cabaña Del Lago Puerto Varas
Puerto Varas
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Agua Fresca Bay Kayaking
Agua Fresca Bay Kayaking
Punta Arenas

They provided excellent gear.

Quality of Experience
Guides, Drivers and Staff
did a briefing the evening before
Transport
they arrived early
Full Day Tierra del Fuego - King Penguin
Full Day Tierra del Fuego - King Penguin
Punta Arenas

Long day but knew this beforehand. Tierra del Fuego very interesting.

Quality of Experience
Guides, Drivers and Staff
Transport
lunch at small village was scrumptous!
Transfer to Grey Lake -Kayak through the Glaciers at Grey Lake - Transfer back to your hotel
Transfer to Grey Lake -Kayak through the Glaciers at Grey Lake - Transfer back to your hotel
Chile

very knowledgeable and safe guides

Quality of Experience
Guides, Drivers and Staff
Transport
Climbing Cerro La Picada
Climbing Cerro La Picada
Puerto Varas

Very knowledgeable and safe guides

Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Kayaking in Llanquihue Lake
Half Day Kayaking in Llanquihue Lake
Puerto Varas

Loved the Laguna El Encondido!

Quality of Experience
Guides, Drivers and Staff
Transport
Visit Undurraga Vineyard - Wine Tasting group tour
Visit Undurraga Vineyard - Wine Tasting group tour
Santiago

Highly recommend Undurraga tour!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Angel Gutierrez
Angel
Angel Gutierrez
Local specialist in Santiago & Quito | Replied on Mar 27, 2024

Dear Christine,
Thank you very much for leaving your review with so many details I love it!
I will share this with Pepe and Rafael I'm sure they will be glad to read this too :)
I will be waiting to meet you next time in Ecuador im sure you will love that trip too!

Warm regards,
Angel

Our local specialist put together an amazing ...
Chile | Mar 19 - Mar 23, 2024

David
David T.
Chicago, IL | Reviewed on Mar 25, 2024
Our local specialist put together an amazing experience for us. The local guides and drivers were punctual, knowledgeable, and caring. I would use Kimkim for travel again. Now that I have had the experience with Kim Kim, I think I would have the confidence to tailor the trip more to my interests. Everything Jesse planned for us was well executed with very few changes. Our pickup time was changed, in one case, to avoid traffic related to school schedules, and it was a wise decision. All the... Read more

Our local specialist put together an amazing experience for us. The local guides and drivers were punctual, knowledgeable, and caring. I would use Kimkim for travel again. Now that I have had the experience with Kim Kim, I think I would have the confidence to tailor the trip more to my interests. Everything Jesse planned for us was well executed with very few changes. Our pickup time was changed, in one case, to avoid traffic related to school schedules, and it was a wise decision. All the surprises were delightful ones

Hotel Reviews
Hotel Boutique Acontraluz
Valparaíso

Wow, just wow. The hosts were so gracious and caring. The views from the room verandas were stunning. The staff gave us maps to beautiful walking tours and there was nothing more we could have needed. Our only regret was booking only a single night. If you are coming to Valparaiso, book an extra day just to absorb the color and poetry of this neighborhood.

Authenticity & Character
This is an historical building whose character and charm is preserved but carefully updated to modern standards.
Location
It's just a beautiful neighborhood. A maze of amazing treasures. Anything you could need is within walking a few blocks.
Staff
SO gracious and accommodating. We could not believe our good fortune.
Cleanliness & Comfort
Several cozy common areas and comfortable seating in rooms and verandas
Hotel Director Vitacura
Santiago, Vitacura, Región Metropolitana

This is a lovely and reasonable hotel with good amenities. It is surrounded by fancy restaurants but we decided to eat in the hotel restaurant 3 of 4 evenings, for the convenience and the varied menu. This hotel is in one of the wealthiest neighborhoods and hence very safe, but also lacking in character.

Authenticity & Character
Location
This hotel was chosen by our tour planner. I would have chosen a different location closer to museums, history and local culture. Others in our group of 6 may feel differently. This was in a wealthy and cosmopolitan area, hence very safe but also uninteresting.
Staff
The staff was great, especially in the restaurant. We encountered one unfriendly desk clerk but others were welcoming and helpful. I guess it would be asking to much for the door/security person to smile.
Cleanliness & Comfort
Rooms were large and comfortable and cleaned quickly while we were out. Views on upper floors were great.
Activity Reviews
Transfer from San Antonio Dock to Valparaíso
Transfer from San Antonio Dock to Valparaíso
Chile

Our young guide was very knowledgeable and outgoing. He keyed in on our interests and gave us some awesome tours. He left us with a strong understanding of local culture that really helped us appreciate what we experienced on our own.

Quality of Experience
Plan to 2wlk and explore
Guides, Drivers and Staff
Punctual, knowledgeable and caring
Transport
Punctual and safe
San José Volcano & Andes Mountains
San José Volcano & Andes Mountains
Santiago

The drive was a bit grueling but our guide planned it to make it less so. We began our mountain trek on a small farm, surrounded by goats, chickens, sheep cows and horses. Our guide knew the locals and was very knowledgeable about everything. Sebastián is trained in eco-tourism and we traveled leaving only footprints on this beautiful mountain trail in the shadows of volcanoes and glaciers.

Santiago City Tour - Private
Santiago City Tour - Private
Santiago

Hernan is an older gentleman but very fit and capable. Chile has a very complex history and Hernan spoke genuinely from his own experience, making this a very rich and touching experience for us. He tailored the tour completely to our interests from start to finish.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Jesse Barrera
Jesse
Jesse Barrera
Local specialist in Santiago | Replied on Mar 26, 2024

Hi David,

I'm so happy to hear you enjoyed your time here during your 5-day trip in Santiago and Valparaíso 🤗 It's awesome to learn our guides played such an important part in making this journey memorable and that they were able to share so much of their local knowledge with the group.
Please don't hesitate to reach out if you decide to explore new destinations in Chile, I would be happy to help again!

All the best in your future travels,
Jesse

Lorena and her team planned a perfect Trip
Chile | Mar 4 - Mar 11, 2024

Jennifer
Jennifer C.
Sarasota, FL | Reviewed on Mar 19, 2024
I had never used KimKim before and only went by the online reviews and I was not disappointed. The trip was absolutely perfect. Every detail was thought out and everything went very smoothly. There was always a driver waiting when promised, meals when promised, and tours that didn't disappoint. We had a What's App group chat and the team let me know on a daily basis what to expect. The entire experience was unforgettable. Read more

I had never used KimKim before and only went by the online reviews and I was not disappointed. The trip was absolutely perfect. Every detail was thought out and everything went very smoothly. There was always a driver waiting when promised, meals when promised, and tours that didn't disappoint. We had a What's App group chat and the team let me know on a daily basis what to expect. The entire experience was unforgettable.

Hotel Reviews
Hotel Ilaia
Punta Arenas

This was an adorable boutique hotel with all the amenities. The rooftop room had unforgettable views. The team even packed us a to go breakfast because our tour left so early in the morning.

Authenticity & Character
Adorable decorations and homey lounge
Location
Centrally located
Staff
Assisted with our every need
Cleanliness & Comfort
Very clean and comfortable
Weskar Lodge
Puerto Natales

An incredible hotel with amazing views. Only a short (20 minute walk to town) or a 2 minute Uber drive. The food at the breakfast buffet was outstanding and dinner at the hotel was delicious as well. The room was spotless.

Authenticity & Character
Charming
Location
Great views
Staff
Outstanding
Cleanliness & Comfort
Spotless
Hotel Kosten Aike
El Calafate

Great location. 2 blocks from the main street. Adorable authentic lodge type feel with ample sitting areas downstairs. The hot tub was amazing and the massage was incredible as well.

Authenticity & Character
Lodge type feel. Clean
Location
2 blocks from everything
Staff
Helpful
Cleanliness & Comfort
Spotless
Activity Reviews
Penguin Colony on Magdalena Island
Penguin Colony on Magdalena Island
Chile

The boat ride over was rough, but that is nature. The people on the boat were very nice. The tour guide was informative and the penguins were worth the trip.

Quality of Experience
Professional staff
Guides, Drivers and Staff
Very helpful and informative
Transport
Boat was well equipped and clean. Be prepared for rough waters.
Full-Day Tour of Torres del Paine National Park & Surroundings
Full-Day Tour of Torres del Paine National Park & Surroundings
Chile

Great tour but the bus was small and crowed. Not a deal breaker, but a little uncomfortable. We were the last hotel to get picked up so we were stuck in the very back corner of the bus. I am sure the front would have been amazing.

Quality of Experience
Food
Our tour guide Kim Kim had lunch arranged for us and it was great. Cafeteria style, but delicious and good quality. Love the lodge where we ate.
Guides, Drivers and Staff
Transport
Full-Day Patagonian Ranch Experience
Full-Day Patagonian Ranch Experience
Puerto Natales

The full day ranch experience was a once in a life time experience. From the second we got on the boat to get to the ranch it was breathtaking. The ranch was gorgeous and the people working there were so knowledgeable and kind. The horse back ride was icing on the cake and the horses were very calm and docile. Not to mention that the food was delicious.

Quality of Experience
First class
Food
Delicious fresh unlimited lamb and potatoes along with a lovely salad and of course local wine.
Guides, Drivers and Staff
Knowledgeable and friendly
Transport
The boat ride was amazing and the tour of the ranch was as well.
Perito Moreno Glacier
Perito Moreno Glacier
Chile

Highly recommend. The Glaciers are gorgeous and the park is amazing as well.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Boat Tour Through The Glaciers
Boat Tour Through The Glaciers
El Calafate

The boat was large but the sea was rough. If you get sea sick be prepared to take something. The views were worth it though. The Glaciers were breathtaking.

Quality of Experience
Guides, Drivers and Staff
Transport
Free Day in El Calafate
Free Day in El Calafate
El Calafate

El Calafate is an adorable town. I was glad that we had a free day to explore.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Mar 20, 2024

Hola Jennifer,
I am super glad to hear your trip to Patagonia was perfect! Your itinerary was full of exciting activities and beautiful sceneries. It was our pleasure to assist throughout the trip and we hope one day you will come back to South America to explore more sites such as the Atacama Desert and Easter Island.
All the best,
Lorena