Kimkim Trip Reviews for Chile

4.8
Based on 143 ratings
Read 143 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

What a beautiful and physically awesome trip....
Chile | Jan 25 - Feb 2, 2023

R
Richard G.
Cape May, NJ | Reviewed on Feb 03, 2023

What a beautiful and physically awesome trip. Kim Kim suggested the right excursions for us and how wonderful to not worry about transfer transportation. read more

What a beautiful and physically awesome trip. Kim Kim suggested the right excursions for us and how wonderful to not worry about transfer transportation.

Hotel Reviews
Hotel Boutique Le Reve
Santiago

Great location for food and drink.

Authenticity & Character
Boutique hotel with lovely garden.
Location
Multilevel restaurants in area
Staff
Very helpful.
Cleanliness & Comfort
Clean
Dreams del Estrecho Hotel
Punta Arenas

Nice room, but casino on weekend was loud into the early hours of the morning(it is a casino after all).

Authenticity & Character
It is a casino hotel.
Location
Location and views good, but busy street to cross to get to town.
Staff
Not all that helpful.
Cleanliness & Comfort
Rooms are very nice.
Weskar Lodge
Puerto Natales

Great views, nice room, and restaurant was good for a dinner.

Authenticity & Character
Lake vacation hotel with views and access to town and sites.
Location
Walkable to town or inexpensive taxi ride, and on the lake with wonderful views.
Staff
Very helpful and always smiling.
Cleanliness & Comfort
Comfortable room.
Activity Review
Hike from Sarmiento Lake to Amarga Lagoon
Chile

You cannot top seeing a large Puma upclose.

Quality of Experience
Puma
Food
No vegetarian meal.
Guides, Drivers and Staff
Well based natural knowledge
Transport
On time
Local specialist: Lorena Huidobro

Chile Tour
Chile | Jan 14 - Jan 27, 2023

B
Bakulesh S.
Daly City, CA | Reviewed on Jan 31, 2023

Most guides were very good.
The guide on Jan. 25, 2023 for Torres del Plaine National Park spoke at length in Spanish and very little in English. So we missed out on a lot of commentary.
And all drivers were very good.

Jason provided great service.
He had planned and organized our trip very nicely.
This made it very easy for us and we had no anxiety or stress anywhere in Chile.
He communicates immediately on an inquiry and to the point.
He had promised us that our trip would be... read more

Most guides were very good.
The guide on Jan. 25, 2023 for Torres del Plaine National Park spoke at length in Spanish and very little in English. So we missed out on a lot of commentary.
And all drivers were very good.

Jason provided great service.
He had planned and organized our trip very nicely.
This made it very easy for us and we had no anxiety or stress anywhere in Chile.
He communicates immediately on an inquiry and to the point.
He had promised us that our trip would be memorable and indeed it was.
He is the best.
We would love too work with him on future trips.

Every place we visited in Chile was most exciting and enjoyable.
Jason had panned all important sights for us and so we appreciate his service.

Hotel Reviews
Hotel Cumbres San Pedro
San Pedro de Atacama

Excellent service and support from the front desk staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Holiday Inn Santiago - Airport Terminal
Santiago
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Solace Puerto Varas
Puerto Varas
Authenticity & Character
Location
Staff
Cleanliness & Comfort
NOI Indigo Patagonia
Puerto Natales
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Eco Boutique Bidasoa
Santiago

Very good service at Bidosa.

Authenticity & Character
Location
Safe area
Staff
Cleanliness & Comfort
Activity Reviews
Explore the Geysers of El Tatio
San Pedro de Atacama
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Private City Tour of Santiago
Santiago

Excellent tour guide and driver.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Tour Valparaiso Discovery
Chile
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Lagoons of Ojos del Salar, Tebinquinche & Coyo
Chile

Fernando is the best tour guide. He is amazing, funny, energetic, and most helpful

Quality of Experience
Guides, Drivers and Staff
Transport
Excursion to Valle de la Luna (Moon Valley)
San Pedro de Atacama

Fernando the tour guide made it most interesting. He showed us all the interesting features of Moon Valley, and he was very patient with us on the steep and rough trails.

Quality of Experience
Guides, Drivers and Staff
Transport
Chiloé - Ancud - Castro - Dalcahue
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Glacier Navigation Balmaceda & Serrano
Puerto Natales
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full Day Torres del Paine National Park (ex. Puerto Natales)
Puerto Natales
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Atacama Salt Flats, High Plateau Lagoons & Toconao
San Pedro de Atacama
Quality of Experience
Guides, Drivers and Staff
Transport
Osorno Volcano & Petrohué Falls
Chile
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Jason Kearney
Jason
Jason Kearney
Local specialist in Peru | Reviewed on Feb 02, 2023

Hi Bakulesh,
Thanks for your review and I am glad you both had a wonderful time and are considering your next vacation with us. You mentioned the Torres del Paine guide not being conversant in English as much as Spanish. I will look into that as it has not happened before and we wish to correct that for future travellers. I am glad all of the rest of the trip was above your expectations. I am glad we have built a trusted relationship for the future.
Kind Regards,
Jason.

A Perfect Atacama Desert Trip
Chile | Jan 11 - Jan 18, 2023

Eric
Eric H.
Tualatin, OR | Reviewed on Jan 25, 2023

The core of our trip was seeing the Atacama Desert and visiting its important sites. Lorena was excellent in tailoring our plans to suit our interests and time-frame. Transit arrangement to and from Santiago were flawless and out hotel in san Pedro de Atacama was perfect as a quiet, high quality location to venture from. Accommodations at the Don Tomas were comfortable and the food was fresh tasting with touches of originality. There are dozens of tour operators in San Pedro, but I felt that... read more

The core of our trip was seeing the Atacama Desert and visiting its important sites. Lorena was excellent in tailoring our plans to suit our interests and time-frame. Transit arrangement to and from Santiago were flawless and out hotel in san Pedro de Atacama was perfect as a quiet, high quality location to venture from. Accommodations at the Don Tomas were comfortable and the food was fresh tasting with touches of originality. There are dozens of tour operators in San Pedro, but I felt that Lorena had selected the best of the best for our trip. We did five tours in four days and all were excellent: stargazing, the Tatio geysers, Piedras Royas & the salt flats, Valle de la Luna, and the Puritana canyon trek.

Hotel Review
Hotel La Casa de Don Tomás
San Pedro de Atacama

The Don Tomas is an oasis within the oasis of San Pedro de Atacama. The accommodations are comfortable and tastefully decorated. Coffee, tea, or water--plain or infused--are always available. The breakfast offers the usual array of continental and American items, all arranged beautifully. On the lunch and dinner menus, offering all have a local slant, both veggie and non-veg. I especially liked the fresh ingredients in the salads and highly recommend the Oriental pasta for its earthly richness. One caveat: for a pre-breakfast start on your tour, the take away sack lunch is rudimentary at best.

Authenticity & Character
Once inside the gates, you feel like you are in an charming oasis.
Location
It is a 10 minute walk to the center of town.
Staff
Cleanliness & Comfort
Activity Reviews
Stargazing Tour
San Pedro de Atacama
Quality of Experience
Guides, Drivers and Staff
Transport
Puritama Canyon Trek
San Pedro de Atacama
Quality of Experience
Guides, Drivers and Staff
Transport
Explore the Atacama Salt Flats & Lagoons
San Pedro de Atacama

This tour provides a wonderful experience of the immense salt flats seen from the red rocks, the "piedras royas." The lagoons are beautiful deep blue lakes at the base of volcanoes. A chance to view flamingoes in a reserve comes at the end, as a fitting culmination.

Quality of Experience
Food
The lunch we had was unique: a green salad with veggies and chicken in a Mason jar. Oil and vinegar were there to season to taste. I loved it.
Guides, Drivers and Staff
Transport
Tour of Tatio Geysers
San Pedro de Atacama

This tour is not to be missed. After a very early start, you arrive at sunrise at one of the largest geyser fields in the world. all in a very dramatic setting at 11,000 feet. The earth seems alive with steam vents and roiling geysers. Although below freezing, the ground is warm to the touch.

Quality of Experience
Food
It was great to have fresh scrambled eggs to go with the usual breakfast fare. Kudos!
Guides, Drivers and Staff
Transport
Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Reviewed on Jan 27, 2023

You are so kind... thanks Eric! I hope Shirley will be able to see Chile through your photos as she embarks on her own inside journey. I'll keep her and son in my thoughts. Atacama is a beautiful location and I am super happy you were able to enjoy your trip.
All the best,
Lorena

The adventure was well designed and great cho...
Chile | Jan 7 - Jan 20, 2023

Malcolm
Malcolm S.
Canada | Reviewed on Jan 22, 2023

The adventure was well designed and great choices were made by Lorena, I mentioned a cruise through the fjords of Patagonia and she came through with beautiful well thought out and enjoyable trips.
I especially enjoyed the 5 day cruise from Punta Arenas to Ushuaia, around Cape Horn and through the inside channels. Unfortunately due to weather conditions we were unable to land on the cape but passed close enough to get pictures of the station and the monument.

An earlier tour had to be... read more

The adventure was well designed and great choices were made by Lorena, I mentioned a cruise through the fjords of Patagonia and she came through with beautiful well thought out and enjoyable trips.
I especially enjoyed the 5 day cruise from Punta Arenas to Ushuaia, around Cape Horn and through the inside channels. Unfortunately due to weather conditions we were unable to land on the cape but passed close enough to get pictures of the station and the monument.

An earlier tour had to be cancelled due to weather and Jesse, on the ball found an interesting tour in the park near Puerto Natales and organized it on short notice to fill in a spare day that I had.

A big yahoo for a job very well done.

Activity Reviews
Penguin Colony on Magdalena Island
Chile

Unable to take trip due to weather conditions

Boat Tour to Balmaceda & Serrano Glaciers
Puerto Natales

The hike at the glacier face was just about right for a 70 year old man. The views are spectacular and the ship crew went out of their way to get us close to fauna along the route.

Quality of Experience
Food
Food preparation was a bit marginal, but certainly edible.
Guides, Drivers and Staff
Their extra effort to show us everything along the way
Transport
Cruise Tierra del Fuego from Chile to Argentina - Day 5/5
Punta Arenas

Again the crew of guides and the ships crew went out of their way to give us an exceptional experience, even when the weather was giving them stress.

Quality of Experience
Food
Well prepared and well presented
Guides, Drivers and Staff
Transport
Fly from {{start_location}} to {{end_location}}
Argentina

Not much to say, Ushuaia is a small city but has some interesting sites. Not much time in El Calafate because the bus left early the next day.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Reviewed on Jan 23, 2023

Thanks for your comments, Malcolm! The Australis is for sure a little gem only a few are able to enjoy, glad you were one of them!! Best of luck in your future travels :)
Kindest regards,
Lorena & team

We loved our trip to Chile! Every place was a...
Chile | Jan 9 - Jan 20, 2023

Y
Yana D.
Keller, TX | Reviewed on Jan 20, 2023

We loved our trip to Chile! Every place was amazing- experiences was the best in every place! Hotel in San Pedro Atacama desert - la casa de Don Thomas was the best!!! All guides and drivers were great and helpful! Communication was great! Thank you for a best time of our life!!! read more

We loved our trip to Chile! Every place was amazing- experiences was the best in every place! Hotel in San Pedro Atacama desert - la casa de Don Thomas was the best!!! All guides and drivers were great and helpful! Communication was great! Thank you for a best time of our life!!!

Hotel Reviews
Hotel La Casa de Don Tomás
San Pedro de Atacama
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Fundador
Santiago, Región Metropolitana
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Park Inn by Radisson Puerto Varas
Puerto Varas
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Glaciares
Puerto Natales
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Excursion to Chiloe Island: Ancud, Castro & Dalcahue
Puerto Varas
Quality of Experience
Guides, Drivers and Staff
Transport
Rafting Petrohué River
Puerto Varas
Quality of Experience
Guides, Drivers and Staff
Transport
Evening Astronomy Tour
San Pedro de Atacama
Quality of Experience
Guides, Drivers and Staff
Transport
Half day Moon Valley and Mirador Ckari
San Pedro de Atacama
Quality of Experience
Guides, Drivers and Staff
Transport
Navigation to Balmaceda & Serrano Glaciers
Puerto Natales
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full day Hiking Base Las Torres - 20km approx
Puerto Natales

The best part of vocation!!!!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Torres del Paine National Park
Puerto Natales
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Rainbow Valley
San Pedro de Atacama
Quality of Experience
Guides, Drivers and Staff
Transport
Tatio Geysers
San Pedro de Atacama
Quality of Experience
Guides, Drivers and Staff
Transport
Cejar & Tebinquiche Lagoons
San Pedro de Atacama
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Ana Maibach
Ana
Ana Maibach
Local specialist in Córdoba | Reviewed on Jan 29, 2023

Dear Yana,

It was a pleasure hosting you and Vlad in Chile! Thank you very much for taking the time to write a review for all the activities and hotels, this helps us to continue improving day by day.

It was a pleasure planning this trip with you and it makes me very happy to know that everything was to your liking.
I look forward to working with you again soon!

All the best,
Ana and the entire Trips South America team <3

The trip was amazing! Everything was planned ...
Chile | Jan 9 - Jan 20, 2023

V
Vladyslav B.
Keller, TX | Reviewed on Jan 21, 2023

The trip was amazing! Everything was planned so well and there was a great variety of experiences with nothing overlapping. It is hard to experience a huge country like Chile in limited time but we had an wonderful variety of activities in every location we visited and we enjoyed every day there read more

The trip was amazing! Everything was planned so well and there was a great variety of experiences with nothing overlapping. It is hard to experience a huge country like Chile in limited time but we had an wonderful variety of activities in every location we visited and we enjoyed every day there

Local specialist: Ana Maibach
Ana
Ana Maibach
Local specialist in Córdoba | Reviewed on Jan 23, 2023

Dear Vald,

Thanks for your kind words! It was a pleasure helping you plan this beautiful trip!
We hope to receive you again soon!

Regards,
Ana and the entire Trips South America team :D

Enjoyable trip
Chile | Jan 4 - Jan 17, 2023

Gregory
Gregory R.
Australia | Reviewed on Jan 18, 2023

Nicely spaced trip. Plenty of “ spare “ time. Suggestions were practical & although hard work - fitness wise, worked.

Most things ….. within the teams control, worked well. read more

Nicely spaced trip. Plenty of “ spare “ time. Suggestions were practical & although hard work - fitness wise, worked.

Most things ….. within the teams control, worked well.

Hotel Reviews
Hotel Carpa Manzano
Punta Arenas

Small-ish, but comfortable rooms. Bit dated & tended to be noisy. Probably better offering in town. Walk in & out is borderline.

Authenticity & Character
Nice enough rooms. Dated.
Location
A little distant from downtown.
Staff
Attentive.
Cleanliness & Comfort
Was adequate.
Hosteria Pehoe

Oldie but a goodie. Could be SO much better with good grounds people, a tidy up and some renovations. Menu basic but OK.

Authenticity & Character
Oldest in the NP. A bit tired but adequate.
Location
Views are incredible.
Staff
Lovely, young enthusiastic staff.
Cleanliness & Comfort
Very clean. Bedding to die for. Just older & “ tired” rooms & grounds.
Hotel Las Torres Patagonia
Torres del Paine

Excellent location wise. Views OK. Meals above average quality & presentation. Expensive but so much better than daily transitioning in & out of the park if not serious hiking.

Authenticity & Character
Estancia feeling. Loved the daily horses release and round up.
Location
Right on the track to the towers base, W & O.
Staff
Tried hard - many new, inexperienced staff - lots of mistakes made and service forgets.
Cleanliness & Comfort
Bedding divine. Big rooms. Views expansive but not stunning. Bath was great after a hike - but had to request a plug.
Hotel Lago Grey
Torres del Paine

View. Room. Bedding. Food. Bar & relax area.

Authenticity & Character
Fits well in the environment.
Location
View is stunning. Very windy most days I think.
Staff
Very attentive.
Cleanliness & Comfort
Very comfortable hotel.
Weskar Lodge
Puerto Natales

Nice view. A little distant from town in tough weather. Probably better offerings downtown and mire distractions. Restaurant meals hit & miss and no variety presented each day.

Authenticity & Character
Authentic use of wood. Cosy rooms & sit down area.
Location
Great views. Just that little dar from anything.
Staff
Tried. English & understanding requests etc, was difficult.
Cleanliness & Comfort
Lovely bedding. Comfortable smallish room. Lits of woid. Nice.
Holiday Inn Santiago - Airport Terminal
Santiago

Excellent location at airport ( if that is what you want ). Nice rooms. Good bedding. Interesting enough food. Could do with a Daily Change / Soecial.

Authenticity & Character
Airport hotel.
Location
If that is what you want - between Domestic & International.
Staff
Hit & miss. Service not #1 priority. Wait, wait, wait for actual attention. Slow service but seemingly “ a thing “ in Chile - in their own good time !
Cleanliness & Comfort
Great beds & linen.
Activity Reviews
Kayaking in the Magellan Strait
Chile

Not that “ exciting “ an activity really to be really honest. Lot of preparation & time taken ( pick up / drop off / gear up for kayaking / transfer to water edge / instruction / kayaking & then reverse ). Minimal wild life, birdlife etc …… limited English & no really “ spotting “ or information.

Quality of Experience
Not that interesting.
Guides, Drivers and Staff
Limited English or “ interpretation “ .
Transport
All good.
Full-day Tour to Torres del Paine National Park with Overnight
Chile

Great way of getting to the NP rather than a private transfer or large bus. Very early start as it was a one-way for us , on a return same day tour. Enjoyed Milodon Cave and information. Stops for vistas & photographs. Tour guide was very informative.

Quality of Experience
Milodon Cave visit & explanation boards. Vistas.
Guides, Drivers and Staff
Guide on departure said we would have “ quiet time “- so all could catch up on rest …… till after Puerto Natales. Then proceeded to TALK ALL THE WAY to the driver & back and forth. No rest for anyone. Driver spent more tome looking at the guide whilst in conversation - than concentrating on the road. Very un-nerving ! A good driver ….. BUT ! Guide had excellent knowledge and was firth coming if asked..
Transport
Nice new vehicle. Close quarters. We had a seat between us because we PAID for it with luggage cost.
From Pehoé to Las Torres
Torres del Paine

José - nice nan - knowledgeable, good English. Recommended.

From Las Torres to Lago Grey
Torres del Paine

Same ….. José.

Horseback Riding in Patagonia
Puerto Natales

Thoroughly enjoyed. Nice horses. Well groomed & cared for. Just wish I was riding fit ! Very sore body the next day. My wife who is a novice enjoyed too.

Quality of Experience
Vistas.
Guides, Drivers and Staff
Could have done with a rear guide / rider to manage “ slower “ horses / riders. Insufficient supervision in my opinion.
Transport
Great ….. arranged well there & back.
Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Reviewed on Jan 18, 2023

Hi Greg and Annie! Thanks for this review, it was my pleasure working with you to plan a trip to this amazing place in the world... offering both value and taking care of the logistics so you could fully enjoy it. I appreciate your trust in me and hope you keep many nice memories from this adventure.
Best always,
Lorena

Trekking in El Calafate
Chile | Jan 11 - Jan 14, 2023

Kim
Kim M.
Newport News, VA | Reviewed on Jan 16, 2023

We ended up using Kimkim for an additional land based trip in Patagonia to compliment our Antarctica cruise, and most everything went off without a hitch. We were either texted or messaged regarding all our transfers, and even when our flight ended up coming in earlier than expected, our driver was there within minutes. My one comment would be I need to learn how to pack lighter as one of our domestic flights didn't like my carry on size. Otherwise, I'd say it was truly a great experience,... read more

We ended up using Kimkim for an additional land based trip in Patagonia to compliment our Antarctica cruise, and most everything went off without a hitch. We were either texted or messaged regarding all our transfers, and even when our flight ended up coming in earlier than expected, our driver was there within minutes. My one comment would be I need to learn how to pack lighter as one of our domestic flights didn't like my carry on size. Otherwise, I'd say it was truly a great experience, and we will remember trekking in El Calafate for years to come. Emi and Ana were great and patient with all my questions and planned a memorable time! Thank you!

Hotel Reviews
Sent Hotel Calafate
El Calafate

Clean and the staff were very friendly. I broke my luggage while here and the maintenance man spent a long time trying to help us fix it. Food was good as well. My Aperol Spritz from here was one of the best I've had. Also close to the main shopping and eating areas.

Authenticity & Character
Cute place
Location
Close to everything
Staff
Very helpful and friendly
Cleanliness & Comfort
Very clean
Two Hotel Buenos Aires
Buenos Aires

We only stayed here one night but it we perfect for what we needed. Very comfortable bed.

Authenticity & Character
Location
Close to restaurants and stores
Staff
Cleanliness & Comfort
Activity Reviews
Perito Moreno Glacier Excursion
El Calafate

This was truly a memorable experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Minitrekking "Los Glaciares National Park"
El Calafate

Guides were great. They made sure no one was left behind and that everyone was safe. Loved this trip!

Quality of Experience
Guides, Drivers and Staff
Spoke English well and were knowledgeable and friendly!
Transport
Smooth transfers
Local specialist: Ana Maibach
Ana
Ana Maibach
Local specialist in Córdoba | Reviewed on Jan 16, 2023

Dear Kim,

Thank you for sharing your experience whit us! It was a pleasure to assist you and I hope to receive you again in South America soon :)

Warm regards,
Ana and all the team of Trips South America

What an amazing trip!
Chile | Dec 10 - Dec 19, 2022

Betsy
Betsy R.
Concord, NH | Reviewed on Jan 14, 2023

What an amazing trip! Our daughter had been studying in Valparaiso for nearly 4 months and we traveled to Chile at the end of her semester to see where she had been and to explore some other parts of the country. Lorena seemed to understand us immediately, and arranged for us to see Punta Arenas, Puerto Natales, Puerto Varas, Santiago and Valparaiso. She planned a perfect mix of outdoor adventure, educational and historical sites, and time to explore on our own.
Each tour guide was... read more

What an amazing trip! Our daughter had been studying in Valparaiso for nearly 4 months and we traveled to Chile at the end of her semester to see where she had been and to explore some other parts of the country. Lorena seemed to understand us immediately, and arranged for us to see Punta Arenas, Puerto Natales, Puerto Varas, Santiago and Valparaiso. She planned a perfect mix of outdoor adventure, educational and historical sites, and time to explore on our own.
Each tour guide was better than the next, from the wonderful young woman (whose name I am embarrassed that I have forgotten) who answered all our questions at Monumento Natural Los Pengüinos, Jan Erick on the glacier tour, John on the Torres del Paine tour, Damian for Chiloé Island, Carlos at the volcanoes and Hernan in Santiago and Valparaiso. Hernan was especially knowledgeable and open about recent history, and very flexible with our interests (like when we stumbled upon a bicycle race in Santiago or the World Cup final going on between our visits to Casablanca and Vina Del Mar).
I am especially grateful for all of the local travel companies. Each time we slowed down and wondered about the tour/transport/hotel tomorrow, we would check messages and find they were one step ahead of us. A special thank you to Sophie, who stepped in for a few days while Lorena was away.
The hotels were all wonderfully unique to their location and perfectly situated for us to explore the towns on our own. We especially loved the ones in Puerto Natales and Valparaiso. We had been needlessly worried about meals. Lorena arranged all our breakfasts (and hotel operators kindly accommodated our early tour departures) and most of our lunches, and as I said, hotels were always perfectly located so we could get to dinner easily.
Overall, our trip was flawlessly executed (even the weather cooperated and only rained while we were on a bus transport). Chile is a stunningly beautiful country, and the people we met were so incredibly kind and generous with visitors. The only thing I would change is to have planned more time there.

Hotel Reviews
Fauna Hotel
Valparaíso

Such a fun, funky vibe to this hotel and the neighborhood around it. Be sure to try the ascensore at the end of the alley, and the fun little slide.

Authenticity & Character
The decor and architecture were so fun and funky. The location was so great for exploring the city, but even outside the vibe on the street was just so fun.
Location
The street vendors views on the street to the hotel were so great, and the view from the end of the street at dusk was just stunning! It's important to note that it isn't the best location for anyone with a mobility issue or physical disability, but it was great for us since we enjoy exploring a city on foot.
Staff
The staff were so kind to let us keep our luggage there all day after we checked out, until our transport to the airport in the evening.
Cleanliness & Comfort
The room was clean and comfortable and spacious enough for three people on the last leg of their trip to spread out and reorganize before flying home.
Hotel Big Sur
Puerto Natales

Loved this hotel. Clean, modern aesthetic with very comfortable beds. Great breakfast. Walkable to the waterfront and lots of shops and restaurants.

Authenticity & Character
Location
great location, walkable to everything
Staff
Cleanliness & Comfort
Activity Reviews
Penguin Colony on Magdalena Island
Chile

We loved this tour. I have forgotten her name, but the guide was new to the tour company and very knowledgeable about the penguins. She walked along with us, keeping the pace and but teaching us all about the penguins and other inhabitants of the island along the way.

Quality of Experience
Guides, Drivers and Staff
Transport
Full-Day Tour of Torres del Paine National Park & Surroundings
Chile

John was a great tour guide, taking the time to learn everyone's name. He enthusiastically offered to take our picture at every stop and made sure to learn something about everyone on the tour and then connected us with each other, as well. He taught us a great deal about the beautiful park, the wildlife and geology. National Geographic magazine was right - definitely one of the most beautiful places on earth!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Boat Tour to Balmaceda & Serrano Glaciers
Puerto Natales

This was an incredibly beautiful day. The boat ride was cold and windy (not unexpectedly) but we saw all kinds of amazing birds and the glaciers were just stunning. We really enjoyed the short hike into see the glacier within the Bernardo Higgins park. The lunch was such a wonderful experience - we sat with two French couples who also spoke English and solved many of the world's problems over several courses and a couple glasses of wine. Wow!

Quality of Experience
Food
The traditional Patagonian barbecue was AMAZING!
Guides, Drivers and Staff
Jan Erick was a terrific guide, full of great stories about his work/travels all over the world. He was very good at spotting wildlife, too.
Transport
Excursion to Chiloé Island: Ancud, Dalcahue & Castro
Puerto Varas

This was a lovely day - more lovely than we expected. Our guide was a little shy about his English and relied a bit on our daughter to translate, but nonetheless we had a great day. Chiloé is such a beautiful spot, and the spirit of cooperation and community was so lovely for world-weary Americans...from the museum of church building, to the palafitos. We really enjoyed the unexpected lunch on the farm (and the really unexpected cows who came right up to meet us!).

Quality of Experience
Guides, Drivers and Staff
Transport
Day Trip to Vicente Pérez Rosales National Park
Chile

It was a beautiful day to see the volcanoes! Carlos was a great guide, offering lots of information about the history and geology of the volcanoes and the area, and willing to take pictures for us at every stop. The lunch stop, again, was great meal with a great view of the lake and volcano.

Quality of Experience
Guides, Drivers and Staff
Transport
Santiago City Tour
Santiago

Hernan was such a wonderful guide. He was so knowledgeable about this history of Chile and Santiago. He was clearly so proud of his country, and willingly shared with us his own personal history as it relates to the present government of Chile. He educated us about Chilean - US relations and history, and we are so grateful that he did so in such a generous manner. He shared with us all the facets of life in the capitol city, including recent political issues in Santiago and Chile, reminding us again that we have more in common with people around the globe than we think we do. He was also very willing to get to know us a little bit and accommodate our interests. (When we crossed paths with a bicycle racing event my husband became very excited and Hernan facilitated a discussion with some of the organizers, who allowed my husband to try their "fixed gear" bike.)

Quality of Experience
Guides, Drivers and Staff
Hernan was excellent! Francisco the driver was also wonderful - slowing down, circling around, making sure we got a good view. We enjoyed his company, as well.
Transport
City Tour in Puerto Montt & Puerto Varas
Puerto Varas

We really enjoyed Damian and the tour of Puerto Montt and Puerto Varas, especially when he stopped for us at the fish market (where we found some great souvenirs) and made sure we went around back to see the sea lions!!!! It was a bit more industrial than some of our excursions, but Damian found some wonderful vista points to see the cities and he knew his way around very well (which is the exact reason to engage someone to guide you around the cities).

Quality of Experience
Guides, Drivers and Staff
Transport
Winery & Valparaiso Tour with Overnight
Santiago

Casablanca was so lovely - The winery we visited - Casas del Bosque - was a beautiful oasis and we took home several bottles. The circumstances of our visit were perfect...when we finished the tour, we came out to find our driver, Francisco, (and several other tour drivers) listening to the World Cup Final on the radio. Hernan had arranged a lunch for us in Vina Del Mar at a restaurant with a stunning view of the harbor. We encouraged them to keep the game on the radio as we went to Vina Del Mar, because it was at such an exciting game. Even though we didn't understand the language, we could appreciate the excitement. When we arrived at the restaurant, we were torn between the table with the beautiful view and the lounge where the game was showing on giant screens. The restaurant staff was extremely accommodating as everyone - customers and staff alike - were enthralled by the penalty kicks and trying to see. It was one of those moments that transcends language barriers and nationalities, as everyone in the restaurant just seemed to enjoy the excitement of the game. Afterward, we traveled along to Valparaiso and enjoyed learning about the history of the city and its role as a major port now. We were thrilled to arrive in the city where our daughter had spent the last four months.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Reviewed on Jan 16, 2023

Awww, thank you Betsy! What a kind review, it fills my heart to know you enjoyed the trip, our nature and our people. Come back to Chile anytime, we'll take great care of you again :)
Best wishes to the entire family,
Lorena

Nara arranged the trip, which was smooth and ...
Chile | Dec 27 - Jan 13, 2023

G
Gina W.
Ogden, UT | Reviewed on Jan 14, 2023

Nara arranged the trip, which was smooth and timely. Our guide in Iguazu was Marco and he was so kind and patient with us and knew all the best views. Nori in Ushuaia took us to see the penquins and we also went to Laguna Esmerelda with her and she was also so kind and patient with us. They both knew english very well and explained everything to us. read more

Nara arranged the trip, which was smooth and timely. Our guide in Iguazu was Marco and he was so kind and patient with us and knew all the best views. Nori in Ushuaia took us to see the penquins and we also went to Laguna Esmerelda with her and she was also so kind and patient with us. They both knew english very well and explained everything to us.

Hotel Reviews
O2 Hotel Iguazú
Puerto Iguazú

Loved the pool and hot tub!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hostería Schilling
El Calafate

The girls in the front desk were so helpful and kind to us! They did not forget any details!

Authenticity & Character
Loved the authentic decor!
Location
Close to down town.
Staff
Sooooo helpful!
Cleanliness & Comfort
So comfy!
Patagonia Travellers Hostel
El Chalten, Santa Cruz

We enjoyed riding the mountain bikes!

Authenticity & Character
Location
Staff
They explained all the trails to us very well!
Cleanliness & Comfort
Very close to the trail heads!
Activity Reviews
Visit the Penguin Colony on Isla Martillo, Explore Puerto Almanza
Ushuaia

Nori was the best host, so kind and sweet!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Explore Iguazú Falls (Argentine Side)
Argentina

Marco was the best guide ever! He even filled up our water bottles for us!

Quality of Experience
Guides, Drivers and Staff
Transport
Perito Moreno Boat & Walking Tour
El Calafate

Loved our guide very good at English!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Laura McAfoos
Laura
Laura McAfoos
Local specialist in Puerto Natales | Reviewed on Jan 29, 2023

Gina,

I am so glad to hear that everything went so well for you on your trip! We really enjoyed having you come to Patagonia also. Hopefully you ate some calafate berries and come back some day!

Thank you so much!
Laura

A Dream Trip Come True
Chile | Dec 11 - Dec 24, 2022

Sarah
Sarah A.
United Kingdom | Reviewed on Jan 10, 2023

This trip was a dream trip for my mother and I – years in the imagination and the making. I decided to use the services of KimKim because I wanted a local specialist to devise the best possible package for us, and on, the whole, Lorena delivered.

In 14 days, we managed to visit the highlights of Chile – Santiago, Valparaiso, Patagonia and Atacama. Most of the tours and tour guides were excellent and went above and beyond what is expected from them. The people were friendly and generous,... read more

This trip was a dream trip for my mother and I – years in the imagination and the making. I decided to use the services of KimKim because I wanted a local specialist to devise the best possible package for us, and on, the whole, Lorena delivered.

In 14 days, we managed to visit the highlights of Chile – Santiago, Valparaiso, Patagonia and Atacama. Most of the tours and tour guides were excellent and went above and beyond what is expected from them. The people were friendly and generous, the food was delicious and the scenery was breathtaking. We left Chile full of great memories and a desire to come back again.

Our favourite guide is by far Felipe who gave us a brilliant, informative and entertaining tours of both Santiago and Valparaiso. The private dinner at Gloria & Leo’s house was one of our most memorable nights as we bonded over food, politics and music, spending over three hours singing songs by Violeta Parra and Victor Jara.

Visiting Pablo Neruda’s houses La Sebastiana and La Chascona was another highlight of the trip. I would highly recommend these visits for the poet’s fans.

And of course, the amazing places in Patagonia and Atacama are all beautiful and worth visiting. The only place I would have skipped are the Tatio Geysers, which were underwhelming.

There were a few minor issues noted below, which should be addressed to help improve future trips:
(1) Some of the tour guides did not speak any English, which was a problem for my mother. I translated most of the time, but this may pose an issue for someone who does not have a Spanish-speaking companion with them.
(2) The hotel (Big Sur) we were booked at in Puerto Natales was of very poor quality. Having no knowledge of local hotels, we trusted Lorena’s recommendation, but were surprised to find that the hotel, which is only 3 months old, to be more of a hostel/B&B than a proper hotel. We changed our booking on arrival to Costaustralisa, and were partially refunded.
(3) Our trip to Magdalena Island was cancelled last minute without the travel agency making alternative arrangements. I had to find an alternative arrangement myself and ask the agency to book us a different tour!

Apart from these issues, I would give the trip five stars.

Hotel Reviews
Hotel Ladera
Providencia
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Cabo De Hornos
Punta Arenas
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Big Sur
Puerto Natales
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel La Casa de Don Tomás
San Pedro de Atacama
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Renaissance Santiago Hotel
Santiago
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Santiago City Tour
Santiago
Quality of Experience
Guides, Drivers and Staff
Transport
Private Dinner
Santiago

This dinner gave us one of our most memorable nights in Chile and possibly our lives. We were generously hosted by Gloria and Leo in their home: they cooked and sang for us, and we bonded over a shared love of music and politics. They made us feel at home in Chile, creating an intimate experience that we will cherish forever.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Maipo Valley Wine Experience
Santiago
Quality of Experience
Guides, Drivers and Staff
Transport
Self-Guided Tour of Punta Arenas
Punta Arenas
Quality of Experience
Guides, Drivers and Staff
Transport
Penguin Colony on Magdalena Island
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Full-Day Tour of Torres del Paine National Park & Surroundings
Chile
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Boat Tour to Balmaceda & Serrano Glaciers
Puerto Natales
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Kayaking in Eberhard Fjord
Puerto Natales

I did this activity on my birthday - it was my first ever kayaking experience. The instructor, Juan Pablo, was excellent - funny, helpful, informative and good-looking too :)

Quality of Experience
Guides, Drivers and Staff
Transport
Hidden Baltinache Lagoons
San Pedro de Atacama
Quality of Experience
Guides, Drivers and Staff
Transport
Valley of the Moon Tour
San Pedro de Atacama
Quality of Experience
Guides, Drivers and Staff
Transport
Explore the Atacama Salt Flats & Lagoons
San Pedro de Atacama
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Tour of Tatio Geysers
San Pedro de Atacama

Underwhelming experience. The tour guide was very rude and unhelpful. We missed the sunrise because he was late and quite frankly the whole place was underwhelming. I would skip the tour if I were you :)

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Day Trip to Viña del Mar & Valparaíso
Santiago
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Reviewed on Jan 10, 2023

Sarah, it was very special planning this trip for you and mom and glad you both enjoyed it. I took notice of your suggestions during the trip and appreciate them. Gloria, Leo and Felipe send their regards and along with our entire team, we wish you both a fantastic year 2023 with more traveling adventures to come!
Best always,
Lorena

Everyone Should Visit Chile
Chile | Dec 26 - Jan 8, 2023

A
Allison G.
Agoura, CA | Reviewed on Jan 09, 2023

We loved our visit to Chile. We had fantastic guides throughout, but extra kudos to Agustin at Zenit Travel in Pucon, and his colleagues Gonzalo and Carlos. Gonzalo took us on a rafting trip in the Liucura River, where my son was able to fish and also had the opportunity to learn how to row the raft. Carlos went above a beyond - taking us a fantastic hike to Sanctuario El Cani, and thermal baths, but also helping us when we needed to change our plans a bit. Cannot recommend Zenit Travel... read more

We loved our visit to Chile. We had fantastic guides throughout, but extra kudos to Agustin at Zenit Travel in Pucon, and his colleagues Gonzalo and Carlos. Gonzalo took us on a rafting trip in the Liucura River, where my son was able to fish and also had the opportunity to learn how to row the raft. Carlos went above a beyond - taking us a fantastic hike to Sanctuario El Cani, and thermal baths, but also helping us when we needed to change our plans a bit. Cannot recommend Zenit Travel more.

As well, the guides in San Pedro de Atacama were fantastic, particularly Diego (full-day tour of Altiplanico) and Victor (Tatio Geysers). We also really enjoyed our trekking experience in Torres Del Paine with Juan Pablo. Truly, all of the guides were great - I could mention everyone.

Finally, everything happened on schedule and as described. We were picked up in the documented timeframe and we were on time for all of our flights. There was always someone waiting for us an the airport, and excellent communication via WhatsApp from the tour operators. We always felt like we were in good hands.

The hotels were also great, with a special mention to the Altiplanico Hotel in Puerto Natales. The food was incredible and the architecture of the hotel is really interesting and cool. But all of the hotels were comfortable, clean, and had friendly staff.

Hotel Reviews
Hotel Plaza San Francisco
Santiago

This was a great hotel that is in the very center of the city.

Authenticity & Character
Location
Close to Cerro Santa Lucia and markets; walking distance to Bellavista.
Staff
Cleanliness & Comfort
Altiplanico Atacama
San Pedro de Atacama

This hotel is great; the only potential drawback is that it is a ten minute walk from most of the shops and restaurants in San Pedro.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Altiplanico Puerto Natales
Natales

We loved this hotel. It is not in the middle of Puerto Natales, but it is a short cab ride away, and has an awesome restaurant. The bathroom floors are heated and there is a heated towel rack as well - this felt luxurious after trekking in Torres Del Paine or seeing glaciers.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Pucon Green Park
Pucon

This is a very family-friendly hotel; it actually seemed to be mostly Chilean families on vacation (which was a positive for us). It was a beautiful pool and green area. It is a bit outside of the center of Pucon, but it is a quick cab ride or slightly longer walk.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
City Tour Santiago de Chile (Parks)
Santiago

This was a kid-friendly way to learn some of the history of Santiago while also climbing around and enjoying the outdoors. We particularly liked Cerro Santa Lucia and Cerro San Cristobal, but the Bicentennial Park in Vitacura was also beautiful, and an interesting contrast between older and newer parks.

Quality of Experience
Food
We didn't have food, so n/a.
Guides, Drivers and Staff
Transport
San Pedro de Atacama: Moon Valley and Death Valley Excursion
San Pedro de Atacama

This was a great introduction to some of the landscapes around San Pedro. It was also a good way to squeeze in a tour on a travel day, as it left later in the afternoon.

Quality of Experience
Guides, Drivers and Staff
Transport
Hiking the great dune.
Evening Astronomy Tour
San Pedro de Atacama

The guides were fantastic and we were able to see a number of stars, planets, and other space things. Great explanations were given, and it was nice to have some snacks available. It was also close to the hotel, which was good considering it was a late night and we had a child with us. So not having to do a long drive was a bonus.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Leandro Zamprogno

Fantastic tour through many cities in South America
Chile | Nov 28 - Dec 12, 2022

Atily
Atily G.
Canada | Reviewed on Jan 06, 2023

We took a South American tour from 27/11/2022 to 13/12/2022 organized by agent Emi through Kimkim. Here is our feedback on the trip:
It was very helpful to have ongoing emails from Emi before and during the trip. It helped to keep the communication going and prepare us. We could have used some more information about tipping – when and how much is appropriate in different situations.
For the most part, the internal flight times, tours and the accommodations were well planned with no waste... read more

We took a South American tour from 27/11/2022 to 13/12/2022 organized by agent Emi through Kimkim. Here is our feedback on the trip:
It was very helpful to have ongoing emails from Emi before and during the trip. It helped to keep the communication going and prepare us. We could have used some more information about tipping – when and how much is appropriate in different situations.
For the most part, the internal flight times, tours and the accommodations were well planned with no waste of times. At times during the whole trip, we felt it was too busy but, in the end,…. we realized it was worth it as we had limited time in each city and needed to make the best of it.
We arrived in Santiago on Dec 27th morning. A nice lady driver (Olivia?) and guide Franco received us at the airport, helped with bags etc. and took us to the hotel Pullman. Our room was not available until the afternoon. The concierge allowed us to keep our luggage safe for the time, so we went out to find some lunch. Later, we got and settled into our room. Following a nice rest, we were driven to the Vinolia winery and restaurant. We had a wonderful and thorough gastronomic experience of Chilean wine tasting (with a very knowledgeable host). It was a very enjoyable well presented dinner; we appreciated that the staff especially accommodated our dietary needs(lactose intolerant).. The next day morning, after our breakfast we met the guide (Robinson) who took us on a panoramic tour of the city including the Cerro Santa Lucía park where we got a nice scenic view. After our city tour, we enjoyed a fresh fish lunch with our fellow travellers at the fish restaurant in Mercado Central. As we went on the tour, Robinson attempted to give us English translation but the group was mostly Spanish speaking so we got less information than we would have liked. In the afternoon we visited the Maipo vineyards - Concha Y Toro where we had a wine tasting experience (happy to get the wine glasses to take home).The next day also guided by Robinson, was another busy day with a morning visit to Valparaiso where we saw the incredible artistic graffiti throughout the city, the harbour and scenic views of city and favelas from atop of one of the hills. We had nice lunch at the castle restaurant at Vina Del Mar and a stop at the beach. This time, Robinson placed us closer to front of bus so he could translate in English more often when seeing us. His regular suggestions to take funny photos made for some extra fun!
The next day was a day of rest and an evening flight to Mendoza. The driver Orlando who took us to the airport was informative and helpful. We arrived in Mendoza late evening, The quaint hotel - Club Tapiz we stayed at was located in a vineyard and provided a very serene peaceful experience. The restaurant staff were very accommodating and helped us meet our dietary needs. The next morning, we left early for a whole day in the mountains. We noted that out of consideration of our early start, the hotel staff was very nice to leave us a kettle, tea packets, some fruit and cookies etc. for breakfast. Our driver Patricio (very considerate and helped to get a badly needed coffee) drove us to meet the bus in the city. We met the guide and bus full of other tourists. We then proceeded to travel to the pre-Andes mountains where we stopped to visit the Inca bridge and old hotel with hot springs. It was a long journey but nonetheless interesting. Again, sadly the guide.... spoke most of the time in Spanish because it was mostly a Spanish speaking group (there were only three of us who spoke English). The lunch was a traditional type of a meal in a small restaurant. We sat with some others in the group who were so nice that they treated us by sharing a bottle of wine and did not allow us to contribute. It was
quite cool at times in the mountains so it was good that we were told ahead of time to bring jackets. The next day, our guide Claudia took us to wine tasting experiences at two vineries both very different and quite interesting to see the wine production facilities including the wine cellars. It was followed by another wine experience this time accompanied by a five course lunch (each course paired with a wine). That was quite a day and we definitely needed to rest after all that! In the evening we were taken to the airport by Orlando to catch the plane to Buenos Aires.
We arrived late in BA. The guide (Andrea) was informative and also helpful about money changing as she knew that would be difficult on a Sunday night. The hotel ( Pestana BA) which was not what we expected. The room was very basic and there was not even a bottle of water. That is usually something that is so welcoming to a weary traveller. Sadly, as we were tired, we would have preferred to stay in but there was not even room service available. We were forced to go out at that time in a strange city and managed to find a restaurant we could eat at. Thank goodness for Google maps and GPS. The next day we had a half day city tour, and our guide Savarita was helpful and knowledgeable. We visited the La Boca area where we saw a lot of street artists and in the city, we saw some of the important places like Evita Peron’s balcony and Pope Francis’s home church. That evening, we went to La Ventana for an incredible dinner tango show. The next day, a large group was collected from various hotels by our guide Camilla. It was a very long day with a trip to the countryside to visit a farm and see the Gauchos. The experience included horseback riding, a barbecue lunch, a show of traditional folk dancing and finally a moving show with a gaucho/horse whisperer. It was an extremely hot day as apparently often is at this time in BA and any travellers on this trip should be prepared with cool clothes, wet wipes, water bottles etc. Camilla was very informative and went out of her way to look after everyone in the group well. She even showed us how to make the traditional tea drink “matte” on the bus while we were on route. She diligently ensured that each one got back to their hotel at the end of the long tiring day even arranging a special taxi for us.
The following day, we left to catch a flight to Iguazu. We arrived around 10am. and were received at the airport by a guide Milvia. She took us to the hotel Mercure and since we arrived early, we could not book in our room till 3pm. We were tired and hungry, but we were supposed to go on a half day tour to see the Brazilian falls and the Parque Das Aves. We had to request the guide to give us a bit of time to change in the hotel guest washrooms and allow us to have something to eat. Luckily, we had saved a small meal from the airport as there was no food easily available at the hotel at that time. We wish we had been given a little more time to rest before the half day tour because it turned out to be a very long day with a lot of walking. The falls and bird park were spectacular and not to be missed! We found the Mercure hotel and services (dining room with unusual glass floor section overlooking fish pond, pool, conference room where we watched the soccer game) to be excellent. The next day, we were taken on a day tour of the Argentinian falls and the National Park by our guide John. He was very helpful and knowledgeable. He accompanied the group and provided interesting facts along the whole pathway to witness the spectacular beauty of all the many falls. We also took the extra excursion of the adventure on the boat which goes right to the bottom of the falls. It’s good to let the tourists know that taking this trip means you will get thoroughly soaked. Luckily, they provided participants with waterproof bags to store cameras and other belongings. The next day we had the whole day to explore Iguazu town, so we went to the arts and crafts stores to buy some gifts. We realized that when in South America at any point one is without a guide, it really helps to know some Spanish and to have the correct currency on hand. The small stores cannot not always handle credit cards. That evening we got to watch the World Cup soccer game with some passionate Argentinian soccer fans in the hotel conference room…that was fun especially since Argentina was playing.
In the evening, we were picked up to head to the airport to head to Rio de Janeiro. That was an adventure itself because the Spanish speaking driver took us to the wrong airport thinking we were flying on a domestic flight. We were surprised that he had not been informed it was the international airport we were going to so we could get to Rio. Luckily, we were able to explain to him that we were going to Brazil. He then quickly rerouted and we were taken right across the city to the correct airport, thankfully in time to board.
We arrived in Rio and were taken to the Arena Leme Hotel which was walking distance from Copacabana beach. The next morning, we were picked up and taken by our guide Paolo to visit Corcovado and see the famous Christ the Redeemer statue. Paolo who spoke both English and Spanish, was quite entertaining throughout the trip. We were taken to an All u can Eat BBQ lunch and got to try some sugar cane liquor. In the afternoon, we saw the soccer stadium and then went to Sugar Loaf. The cable car trip was not as good because the weather (very foggy) did not cooperate, but the group made the best of it. Finally, we were finished with the trip and got ready to go to the airport to take our flight heading home. We found the drivers who drove us to the airport were not helpful. We understand that not all of them speak English so there may be no conversation during the ride but there was not even an offer to help with the bags. Needless to say they were not in our favourite list for gratuities.
All in all,….it was an amazing and well organized trip. We highly recommend to others to take it. We would love to make another trip to see the countries we missed!

Hotel Reviews
Pullman Santiago El Bosque
Las Condes, Santiago

Nice place comfortable and close to amenities

Authenticity & Character
Authentic
Location
Close to amenities
Staff
Service especially in the restaurant
Cleanliness & Comfort
Great
Club Tapiz
Maipú - Mendoza

Fantastic relaxing among the vineyards. helpful and accommodating staff especially in the restaurant.

Authenticity & Character
Very unique
Location
Serine
Staff
Helpful and courteous
Cleanliness & Comfort
Bathrooms , Linen
Pestana Buenos Aires Hotel
Buenos Aires

Poor location and service

Authenticity & Character
Facilities, especially restaurant, availability of room service
Location
Middle of the city but Poor could have been a better location
Staff
Front desk staff
Cleanliness & Comfort
Mercure Iguazu Hotel Iru
Puerto Iguazú

Unique palace to relax

Authenticity & Character
Beautiful and modern
Location
Nice and relaxing among the wild life
Staff
very helpful and accommodating at all times
Cleanliness & Comfort
Excellent
Arena Leme
Rio de Janeiro

Nice and comfortable near Copacabana beach

Authenticity & Character
Modern facility with allservices
Location
Close to beach and center of the city. Walking distant to every place.
Staff
very helpful
Cleanliness & Comfort
Excellent.
Activity Reviews
Vinolia: Wine Tasting
Santiago

It was wonderful and informative.

Quality of Experience
Food
Authentic
Guides, Drivers and Staff
Courteous and helpful
Transport
Comfortable
Panoramic City Tour
Santiago

Peterson was very informative.

Quality of Experience
Detais
Guides, Drivers and Staff
Polite and courteous
Transport
Small group
Half day Maipo Vineyards - Concha y Toro Winery: Classic Tour
Santiago

Amassing peice of history

Quality of Experience
Guides, Drivers and Staff
Provided ample time for us to explore
Transport
Comfortable
Full Day - Valparaiso & Viña del Mar
Santiago

It is a unique experience

Quality of Experience
Guides, Drivers and Staff
Transport
High Mountain Tour Mendoza
Mendoza

It is a long day but good experience to see the landscape

Quality of Experience
It is a piece of history that is unique
Guides, Drivers and Staff
Guide could be more fluent in multilingualism. We had few lines of English explanation.
Transport
Long ride but comfortable enough
Luján de Cuyo Wine Tasting
Mendoza

It is a wonderful opportunity to to experience many wines and to see the production lines

Quality of Experience
Rare opportunity
Food
Wow
Guides, Drivers and Staff
Private driver Patricio and the guide was very caring
Transport
Comfortable private transport
Neighborhoods Tour
Buenos Aires

Architecture , history and restaurants

Quality of Experience
Walking around, La Boca
Guides, Drivers and Staff
Informative
Transport
Comfortable
Tango Show & Dinner
Buenos Aires

This was something I was waiting for. It was a fabulous show and dinner. I like the fact the dinner was served prior to the show so we could watch show uninterrupted.

Quality of Experience
The fabulous entertainment
Food
Quality
Guides, Drivers and Staff
Private driver was excellent guided us to the place
Transport
Comfortable and safe car
San Antonio de Areco & Estancia el Ombu
Buenos Aires

Unique experience

Quality of Experience
Food
Unique experience
Guides, Drivers and Staff
Camilla was informative and very helpful
Transport
Perfect for the long trip
Brazilian Falls - PRIVATE
Puerto Iguazu

Exhausting to do the half day tour straight off the flight from BA. Some time to recap and rest would have been nice. Lots of walking.

Quality of Experience
Nice to see the birds and get close to the falls
Guides, Drivers and Staff
Took the time to take us around walking the 1800 steps
Transport
Perfect private transportation
The Birds Park - PRIVATE
Puerto Iguazu

It is nice to see some injured birds are being cared for

Quality of Experience
Guides, Drivers and Staff
Transport
Argentinean Falls - Full day
Puerto Iguazu

It is a must see if you are visiting South America

Quality of Experience
Guides, Drivers and Staff
Guide Milvia was helpful and walked the distance with us.
Transport
Nice private transportation
Rio de Janeiro: FD Corcovado and Sugar Loaf Excursion
Rio de Janeiro

It is a must in Rio

Quality of Experience
Long Day
Food
Nice to enjoy the local food
Guides, Drivers and Staff
Paolo was entertaining
Transport
Comfortable
Local specialist: Emilce Alonso

Overall, wonderful trip. The excursions were...
Chile | Dec 21 - Dec 30, 2022

K
Kelly R.
Crossville, TN | Reviewed on Jan 03, 2023

Overall, wonderful trip. The excursions were great and the trips were well organized and planned. The hotel in Santiago (NH Ciudad de Santiago) was NOT a very nice hotel and not 4 star. I would not recommend this hotel. The tour guide in Santiago got lost herself multiple times and had us walking in the poor section of town for over 45 minutes before admitting she was lost. I would not recommend this company for the city guided tour. The hotel in San Pedro de Atacama was wonderful and... read more

Overall, wonderful trip. The excursions were great and the trips were well organized and planned. The hotel in Santiago (NH Ciudad de Santiago) was NOT a very nice hotel and not 4 star. I would not recommend this hotel. The tour guide in Santiago got lost herself multiple times and had us walking in the poor section of town for over 45 minutes before admitting she was lost. I would not recommend this company for the city guided tour. The hotel in San Pedro de Atacama was wonderful and the staff was very nice. Our transfer to the airport for the flight from Santiago to Calama was way too early. As such, we caught an earlier flight and had to arrange our own transportation to San Pedro de Atacama. The excursions in San Pedro were very satisfactory. Again, we had ample time arriving to the airport in Calama prior to our flight to Punta Arenas via Santiago. I believe the flight status changes quickly, but I would have recommended a later flight so as to avoid the over 3 hour lay over in Santiago. The hotel in Punta Arenas was NOT good- the staff was very rude, the beds were uncomfortable and would NOT recommend this hotel. We had a nice trip to Magellan island and the bus ride to Puerto Natales was very comfortable. We again loved our hotel in Puerto Natales. The guided tour of the National Park Torres Del Paine was nice, but the guide did not speak good English and other than the views, we did not understand anything from the explanation. The guides on our hike to the base of Torres Del Paine explained more and spoke better English. This hike was one of the highlights of the trip. On our way back through Santiago we had an 8-9 hour layover and self arranged a half day in the Hyatt Centric hotel which was very nice. The kids enjoyed Santiago much better the second time largely related to the area of town and the niceness of the hotel.

In terms of planning, in the future a more detailed outline of the excursions may be helpful. Some included breakfast which was not always noted on the itinerary.

Hotel Reviews
Hotel Costaustralis
Puerto Natales

Beautiful views from the room. Very nice hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
NH Ciudad de Santiago
Santiago

Horrible hotel- not clean. Not in good section of town. Breakfast was good.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel La Casa de Don Tomás
San Pedro de Atacama

Wonderful hotel- clean and very nice staff.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel José Nogueira
Punta Arenas

Very rude staff. Mattresses in the rooms were very poor.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Stargazing Tour
San Pedro de Atacama

Amazing views and experience.

Santiago City Tour
Santiago

Guide was very nice, but she got lost more than once and took us for 45 minutes in the wrong direction around a poor area of town.

Valley of the Moon Tour
San Pedro de Atacama

Great tour- nice staff.

Hidden Baltinache Lagoons
San Pedro de Atacama

One of our favorite activities. Guide did not speak much English but we were able to understand enough.

Puritama Canyon Trek
San Pedro de Atacama

Nice tour and beautiful hike.

Tour of Tatio Geysers
San Pedro de Atacama

Amazing experience. The guide did not explain a lot. The driver seemed to know more about the area than the guide but he did not translate what the driver was saying.

Buggy Safari Through the Desert
San Pedro de Atacama

This guide was GREAT! He spoke wonderful English and took time to explain things.

Penguin Colony on Magdalena Island
Chile

Kids loved seeing the penguins. Seas were too rough to go see the sea lions.

Full-Day Tour of Torres del Paine National Park & Surroundings
Chile

The guide did not speak good English and we did not understand anything she really said. Would recommend a different guide. The ride was pretty and we were able to see a mountain lion.

Boat Tour to Balmaceda & Serrano Glaciers
Puerto Natales

This tour was very organized despite being very large. On the itinerary it said small group. It included a nice large lunch. The lamb lunch was delicious!

Hike in Torres del Paine National Park
Chile

These guides were great! Spoke wonderful English. There were 3 guides so the group could get broken into smaller groups based on speed.

Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Reviewed on Jan 03, 2023

I appreciate your comments, Kelly, and will keep them in mind for future reference. Glad to hear overall it was a great trip.
I wish your family a fabulous New Year 2023 with many more adventures to enjoy!
Best,
Lorena

Our trip was well-organized. We had some tr...
Chile | Dec 24 - Dec 31, 2022

S
stacy f.
Westbury, NY | Reviewed on Jan 01, 2023

Our trip was well-organized. We had some travel snafus and but we were able to stay in contact with someone on the team so our trip could continue smoothly. The tours we were booked on were fantastic and ran smoothly. The guides were great. All around great experience .

Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Reviewed on Jan 02, 2023

Stacy, I am so happy it all turned out well considering the 1-day delay of your international flight. You are both super lucky to have visited the island during peak season thanks to your early planning, it is fully booked through April now! I wish you both a fabulous New Year 2023 and I truly appreciate your trust in us for this trip.
Best regards,
Lorena

Awesome planning and execution was flawless! Helped create a once in a lifetime memorable family trip for us!
Chile | Dec 21 - Dec 31, 2022

Rahul
Rahul S.
Atlanta, GA | Reviewed on Jan 01, 2023

thanks for helping plan a wonderful trip that will leave us lifelong memories! I will of course refer friends to Lorena and Kimkim since we are very happy with the end to end experience you offered.

The guided tours in Valparaiso with Claudia and the all day one with Simple Patagonia in Torres Del Paine were excellent. Pick ups and drop offs were professional and on time in clean comfortable and safely driven vehicles

The penguin tour to Isla Magdalena and the all day boat tour to the... read more

thanks for helping plan a wonderful trip that will leave us lifelong memories! I will of course refer friends to Lorena and Kimkim since we are very happy with the end to end experience you offered.

The guided tours in Valparaiso with Claudia and the all day one with Simple Patagonia in Torres Del Paine were excellent. Pick ups and drop offs were professional and on time in clean comfortable and safely driven vehicles

The penguin tour to Isla Magdalena and the all day boat tour to the glaciers were highlights

The hotels - both boutiques in Valparaiso and Chiloe were divine as was the 5 star comfort in Puerto Varas.

Finally Lorena and her staff in country were always available and super responsive via WhatsApp and so flexible that they were able to move us to an earlier bus when we decided to leave Punta Arenas 3 hours earlier to enjoy more of Natales. Someone picked up the old tickets and the new tickets were handed to us by the driver!

An amazing service experience and Lorena worked so patiently with me to co develop an itinerary that had some self driven days like Chiloe and Lake District and a lot of guided stuff in all other places

Hotel Reviews
Hotel Boutique Acontraluz
Valparaíso

Fantastic setting right in the heart of Cerro Allegro with gorgeous views

Authenticity & Character
A house converted to a hotel but retains a small homey feeling
Location
Staff
Packed breakfast for our early departure
Cleanliness & Comfort
Hotel Palafito 1326
Castro

Unique property sitting on stilts right above the water

Authenticity & Character
One of the palafito houses converted lovingly to a small hotel with the most attentive staff and a gourmet restaurant
Location
Staff
When the restaurant was full although they don’t do room service they made an exception for us and delivered
Cleanliness & Comfort
Hotel Cumbres Puerto Varas
Puerto Varas

5 star comfort in a large hotel that doesn’t feel large at all rght on lake llanquihue with gorgeous views

Authenticity & Character
Looks like a Swiss chalet albeit a large imposing one that dominates the waterfront
Location
Right in the water with a lovel view of both volcanoes from water facing rooms
Staff
Cleanliness & Comfort
Hotel Dreams del Estrecho
Punta Arenas

Large casino hotel large rooms well located close to the central plaza and on the water but no airconditioning and the rooms can heat up in the summer sun so close drapes

Authenticity & Character
Typical modern casino hotel so feels a little sterile at times
Location
Staff
Cleanliness & Comfort
Altiplanico Puerto Natales
Natales

Eco friendly amazing location facing the sound. Built unobtrusively to fit the terrain with spectacular views. Good menu in the restaurant and incredibly helpful staff!

Authenticity & Character
Unique low slung design that fits into the hilly terrain with large glass windows in every room
Location
Staff
Special breakfast for us as vegetarian
Cleanliness & Comfort
Need better wifi in room without having to come to the lobby and dark blackout drapes for the 5am sunrise and 1030pm sunsets in the summer
Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Reviewed on Jan 07, 2023

Rahul, it was a real pleasure working together in crafting this special trip for you and family. It is wonderful to know you enjoyed visiting our country and wish you all a magnificent New Year 2023 full of new memories.
Best always,
Lorena

You can take your mother and children to Patagonia with the help of Kimkim
Chile | Dec 11 - Dec 24, 2022

M
Marcia S.
Merrifield, VA | Reviewed on Dec 31, 2022

We had an excellent trip with the help of Lorena. She picked great destinations and excursions for our 7 person group ranging in age from 10 to 75. She selected excellent accommodations for our budget. It was great always being a walkable neighborhood since we didn't have a vehicle. Having access to someone local who spoke English via WhatsApp throughout the trip was wonderful and helped me manage my stress levels greatly as the group leader - especially when the airlines canceled a... read more

We had an excellent trip with the help of Lorena. She picked great destinations and excursions for our 7 person group ranging in age from 10 to 75. She selected excellent accommodations for our budget. It was great always being a walkable neighborhood since we didn't have a vehicle. Having access to someone local who spoke English via WhatsApp throughout the trip was wonderful and helped me manage my stress levels greatly as the group leader - especially when the airlines canceled a flight!

Chile was a wonderful country to visit. Everyone was very polite and hospitable. We felt safe and really enjoyed the experience. Patagonia and the lake region were amazing.

Hotel Reviews
NH Ciudad de Santiago
Santiago

Nice hotel but a little worn out. It is in a good location so you can walk to Little Italy and other fun neighborhoods. Breakfast was good.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Carpa Manzano
Punta Arenas

I liked the location of this hotel. It was in a quiet neighborhood and you could walk to the downtown area as well as the amazing cemetery. The rooms are little small but they get the job done. I really appreciated the blackout curtains in December. The staff was very patient with my family.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
My kids room smelled a little off.
Hotel Weisserhaus
Puerto Varas

This hotel is super cute, in a great location, and has AMAZING staff. My husband needed a doctor and they helped us find one who could speak English and help him get back on his feet.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Marina del Rey
Viña del Mar

This is a great American hotel in Vina del Mar but it is on a busy road so ask for a room on the other side of the hotel. The breakfast was great and the staff were super accommodating.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Reviewed on Jan 03, 2023

Thanks, Marcia. I am so happy the entire family enjoyed their time in Chile, sorry I missed you in Punta Arenas! It was a windy day... :)
May you all have a fantastic New Year 2023!!
Lorena

Incredible Chile trip
Chile | Dec 14 - Dec 29, 2022

J
Joshua S.
Ashburn, VA | Reviewed on Dec 30, 2022

Emi and the others did an absolutely incredible job planning this trip from start to finish! The accommodations were terrific, and any minor problems were resolved quickly. Communication with the team was prompt and excellent. Thank you all so much!

Local specialist: Emilce Alonso
Emilce
Emilce Alonso
Local specialist in Córdoba | Reviewed on Jan 18, 2023

Thank you, Joshua!
After so much time waiting, you finally made it to come!
I am very happy to know that you were able to get to know Chile and that you had a nice experience :D
It was a pleasure meeting you
Emi

Crissy and Bob - Patagonia
Chile | Dec 16 - Dec 23, 2022

Bob
Bob M.
Charlotte, NC | Reviewed on Dec 26, 2022

Crissy and I had an amazing time in Patagonia. This trip was a long time coming, delayed several times for COVID, and ended turning into our Honeymoon.

Erin and the KimKim crew were fantastic during the changes and final prep. Very knowledgeable, offering up timely responses, and extremely flexible.

We really enjoyed the Penguin Island, Torres Base Hike, and the Serrano River Kayak. Weather was absolutely perfect. Hotels were decent, with the Hosteria Pehoe being the most... read more

Crissy and I had an amazing time in Patagonia. This trip was a long time coming, delayed several times for COVID, and ended turning into our Honeymoon.

Erin and the KimKim crew were fantastic during the changes and final prep. Very knowledgeable, offering up timely responses, and extremely flexible.

We really enjoyed the Penguin Island, Torres Base Hike, and the Serrano River Kayak. Weather was absolutely perfect. Hotels were decent, with the Hosteria Pehoe being the most memorable.

All the drivers and guides were superb. Daniel was always a bit early and drove us safely to where we needed to be. Devi was super fun to hang with during the Torres del Paine tour and took us to some cool hiking spots, waterfalls, and scenic overlooks. Charlie was a great kayak guide and campsite host. He worked hard to make sure we had an incredible experience.

Activity Reviews
Paddle from Pueblo Serrano to Puerto Toro [Kayak Expedition Day 1]
Chile

Charlie, from Tutravesia, worked hard to ensure a very enjoyable. experience. Views were breath taking.

Quality of Experience
Guides, Drivers and Staff
Transport
Visit Serrano Glacier & Estancia Perales [Kayak Expedition Day 2]
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Visit the Isla Magdalena Penguin Colony
Punta Arenas
Quality of Experience
Guides, Drivers and Staff
Transport
Trip Briefing at Dittmar Adventures
Puerto Natales

Nara provided all the details for the trip and stayed in touch with weather updates for the kayak excursion.

Quality of Experience
Guides, Drivers and Staff
Torres del Paine Full Day Private Tour
Chile

Devi was an amazing guide. She has a trail scale of 14/10 and our marriage is stronger having spent the day with her. She was solely responsible for the perfect weather and all the functioning planks on the waterfall boardwalk. If we were not laughing so hard maybe we would have seen a puma.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Erin Wiley

Recent trip to Chi...
Chile | Nov 24 - Dec 14, 2022

B
BG T.
Singapore | Reviewed on Dec 25, 2022

We had an enjoyable and memorable trip to Chile thanks to the Lorena who had been very patient listening to our needs and expectations and she was able to come up with an itinerary to suit our requests. She was very professional and answered many of our doubts that came up along the way.
Everything went smoothly. The transfers were always early or punctual and they were very helpful especially Gabriel who is so cheerful and ever ready to help. The guides were knowledgeable and answered our... read more

We had an enjoyable and memorable trip to Chile thanks to the Lorena who had been very patient listening to our needs and expectations and she was able to come up with an itinerary to suit our requests. She was very professional and answered many of our doubts that came up along the way.
Everything went smoothly. The transfers were always early or punctual and they were very helpful especially Gabriel who is so cheerful and ever ready to help. The guides were knowledgeable and answered our questions to the best of their ability especially Sebastian who shared a lot of information and speaks fluent clear English at Piedras Rojas. We were amazed at the different landscapes of Atacama Desert. The hotels were well selected as they are situated in central and safe locations. We also thoroughly enjoyed our dinner hosted by Gloria and Leo who took great pains to prepare such a sumptuous meal and sharing their recipes.
Valentina and Anne Sophie were quick to respond to any issues that cropped up along the way. We were very impressed by their professionalism and they had made our trip a very pleasant one. Thank you.

Hotel Reviews
Dreams del Estrecho Hotel
Punta Arenas
Authenticity & Character
Location
It is well located.
Staff
They are helpful and friendly.
Cleanliness & Comfort
Hotel Big Sur
Puerto Natales

There is no lift and you need someone to help you carry your luggage.

Authenticity & Character
Location
It is centrally located and it is within walking distance to the lake
Staff
Cleanliness & Comfort
Konkashken Lodge
Torres del Paine

The cabin is compact and cosy. It comes with a small kitchen and a fireplace.

Authenticity & Character
Location
The environment is very clean and beautiful, good place to relax.
Staff
The staff is very helpful.
Cleanliness & Comfort
Hotel Bellavista
Puerto Varas
Authenticity & Character
Location
Very good location facing the lake and it is near to eateries and supermarket.
Staff
Staff is helpful
Cleanliness & Comfort
Renaissance Santiago Hotel
Santiago

There was an improvement in the way things were carried out as compared to the first stay. The restaurant was opened to let us have an early breakfast as we had an early pick up for our day tour. We were able to have a late check out and use their other facilities to freshen ourselves before departing for the airport.

Authenticity & Character
Location
The location is safe and it is near to shopping malls and lots of eating places.
Staff
Cleanliness & Comfort
Hotel La Casa de Don Tomás
San Pedro de Atacama

At the reception, you can help yourself to a free flow of hot and cold beverages 24 hours. You can refill your water bottle at the water dispenser just outside the reception too. We were pleasantly surprised that there was a free laundry service if we stayed 5 days and more.

Authenticity & Character
Location
It is a good location, away from the crowd and not too noisy but within walking distance to the main street.
Staff
The staff is friendly and ever ready to help.
Cleanliness & Comfort
Activity Reviews
Self-Guided Tour of Punta Arenas
Punta Arenas

It was really a good rest for us, having flown more than 38 hours to reach Santiago and to continue on to Punta Arenas. We could spend our time leisurely exploring the place and to recuperate from the long distance travel.

Private Dinner
Santiago

We thoroughly enjoyed the dinner prepared by Gloria and Leo. Both Gloria and Leo are very cheerful. Gloria is an excellent chef. We love all the food - from the yummy appetisers, delicious tender beef and fresh salmon with potatoes. Her homemade ice cream was superb. Leo is very knowledgeable about the pairing of wine and we certainly learned a lot from him. We had a great time and am thankful for the warm hospitality of the couple.

Quality of Experience
Wonderful and memorable experience
Food
All the food that is being served.
Guides, Drivers and Staff
Both the guide and the driver are very good. Gabriel is an excellent driver.
Transport
The car is big and spacious.
Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Reviewed on Dec 26, 2022

Gracias BG for your kindness! It is wonderful to know you had a good time during your 3 weeks in Chile and got to experience so many different places, flavors, and people. I wish you all the best in future travels and a plentiful New Year 2023.
Cheers,
Lorena

Fantastic Trip
Chile | Dec 11 - Dec 21, 2022

E
Eric M.
Canada | Reviewed on Dec 24, 2022

We had a fantastic trip, Lorena and her team set us up with great tours and helpful assistance all throughout our trip. Thank you for helping us navigate Chile and creating an amazing vacation.

Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Reviewed on Dec 26, 2022

Hola Eric and Erin, it was my pleasure to assist with such a fun trip to Patagonia and the Chilean Lake District, very glad to know you both enjoyed it :)
Best,
Lorena

Review of our trip
Chile | Nov 12 - Nov 19, 2022

Syed
Syed Z.
Scottsdale, AZ | Reviewed on Dec 18, 2022

1. The highlight of the trip was to hike the base of Torres del Paine because of the ranger strike we did the pine hill trail. we were little slow compared to the rest of the group and the leader decided that we should just go back and not reach the top. this was totally absurd, we should have been informed that if you are slow get a private guide. We came prepared for this hike and were not allowed to do it. After spending so much money this is what we get.
2. On the way back from Bermuda... read more

1. The highlight of the trip was to hike the base of Torres del Paine because of the ranger strike we did the pine hill trail. we were little slow compared to the rest of the group and the leader decided that we should just go back and not reach the top. this was totally absurd, we should have been informed that if you are slow get a private guide. We came prepared for this hike and were not allowed to do it. After spending so much money this is what we get.
2. On the way back from Bermuda glacier we did not have anyone to pick us up. we waited for half an
hour and then took a ride from a stranger.
3. The last day we were waiting to be picked up to go go the airport and the driver had the wrong time for the flight, totally not aware. We had to call the company and they sent a driver we barely missed the flight.
4. When we reached Santiago our luggage didn't arrive we texted you no response. It was not a great experience after the amou t of money spent.

Local specialist: Emilce Alonso

My heartfelt thanks to EMI for diligently fin...
Chile | Nov 11 - Nov 20, 2022

J
Janet A.
Venice, FL | Reviewed on Dec 16, 2022

My heartfelt thanks to EMI for diligently finding our stargazing picture of Nov. 12. Just a picture of all of us, but it is such a wonderful memory and does mean a lot. THANK YOU!

Janet read more

My heartfelt thanks to EMI for diligently finding our stargazing picture of Nov. 12. Just a picture of all of us, but it is such a wonderful memory and does mean a lot. THANK YOU!

Janet

Hotel Review
Tierra Patagonia Hotel & Spa
Torres del Paine

The best hotel I've ever had the pleasure of staying in. They have EVERYTHING right. Perfect! Till next time... Janet

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Emilce Alonso
Emilce
Emilce Alonso
Local specialist in Córdoba | Reviewed on Dec 22, 2022

Thank you so much, Janet!!

I'm so happy to know that you had a great time in Chile!
That photo is really beautiful to always have with you and in memories of this trip that you could share together 🥰

My best wishes!
Emi!

A memorable visit to Chile's Araucanía region
Chile | Dec 5 - Dec 10, 2022

Antonio
Antonio R.
Seattle, WA | Reviewed on Dec 13, 2022

We had a truly memorable experience in Chile thanks to Lorena Huidobro, from Turismo Milodon, our kimkim-appointed tour company. Lorena arranged for us a wonderful five-day, outdoor-oriented visit to La Araucanía region of the country, centered around the small town of Pucón, at the foot of the majestic Villarrica volcano and next to the lake of the same name. Led by expert tour guides from locally-based Rehue Expediciones (Ermin and Ricardo), we hiked Conguillío and Huerquehue National... read more

We had a truly memorable experience in Chile thanks to Lorena Huidobro, from Turismo Milodon, our kimkim-appointed tour company. Lorena arranged for us a wonderful five-day, outdoor-oriented visit to La Araucanía region of the country, centered around the small town of Pucón, at the foot of the majestic Villarrica volcano and next to the lake of the same name. Led by expert tour guides from locally-based Rehue Expediciones (Ermin and Ricardo), we hiked Conguillío and Huerquehue National Parks and some of the Lagos Andinos, all areas of stunningly unique beauty. Lorena also arranged for us stays at two top-notch accomodations: Antumalal Hotel and Rakau Lodge --the latter we would especially highly recommend to any visitors to the area. Lorena's expert advice and attention to detail truly paid off. We also appreciated Turismo Milodon's follow-up while we were in-country. And last but not least, while we were in Santiago, Lorena was able to arrange for us on very short notice a great private day trip to Valparaíso and Viña del Mar, knowledgeably led by Hernán and driver Gabriel. Thank you, Lorena!

Hotel Reviews
Rakau Lodge
Pucón

Newer establishment on a secluded, wooded area next to a river. Small and intimate, with very attentive service. Outstanding cuisine. Very highly recommend it!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Antumalal
Pucon

Very classy, comfortable hotel with a great spa facility and excellent cuisine. Very attentive service. The views of Lake Villarrica from the rooms and restaurant were magnificent.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Reviewed on Dec 17, 2022

Dear Antonio and Becky,
I am so happy to hear all went well despite the scare of the parks strike, not-so-perfect weather, and muddy conditions. You are truly troopers! It is a beautiful area indeed not many explore. I hope you will continue to visit amazing places all around the world.
Wishing you both nothing but the best,
Lorena

Thank you Jason for planning such a wonderful...
Chile | Nov 30 - Dec 10, 2022

Alane
Alane F.
Lee, MA | Reviewed on Dec 13, 2022

Thank you Jason for planning such a wonderful trip for Jim and me. All your arrangements worked out perfectly, from pick up at the airport in Santiago to our departure on the last day from Puerto Natales. Felipe, our guide in Santiago, was amazing. He had such a thorough grasp of Santiago’s history, the people and the politics. We learned so much from him as we toured the city. Lunch at Boscanariz was a delicious surprise and gave us an education in Chilean wines. The Atacama Desert was... read more

Thank you Jason for planning such a wonderful trip for Jim and me. All your arrangements worked out perfectly, from pick up at the airport in Santiago to our departure on the last day from Puerto Natales. Felipe, our guide in Santiago, was amazing. He had such a thorough grasp of Santiago’s history, the people and the politics. We learned so much from him as we toured the city. Lunch at Boscanariz was a delicious surprise and gave us an education in Chilean wines. The Atacama Desert was another highlight of our trip. The salt dunes, geysers and lunar vistas were amazing. All of our guides were so knowledgeable and engaging. We liked staying close to town at Noi Casa Atacama and being able to walk into town whenever we wanted. The staff at the hotel was great and the pool and spa were perfect for relaxing after long touring days. And of course staying at Explora Patagonia in Torres del Plaines with its incredible views and vistas was thrilling. The hikes, guides, food, spa, and staff, all surpassed our expectations. We were so impressed with the passion, enthusiasm and love the staff have for Patagonia and Chile. By the end of our trip, we shared that love.

Hotel Review
The Ritz-Carlton, Santiago
Santiago

We were a little disappointed with the Ritz Carlton, given the excellent reputation the hotel chain has. Our room was spacious and bright. However, the amenities were not on par with a 5 star hotel. They were skimpy and unimpressive and inadequate for two people staying in the room. The staff was friendly and nice, although most did not speak English, including the doorman, who did not open the door or greet guests as they entered the hotel.

Authenticity & Character
Location
Staff
Staff working in the lobby need a lesson in welcoming guests and being more helpful to guests.
Cleanliness & Comfort
Local specialist: Jason Kearney
Jason
Jason Kearney
Local specialist in Peru | Reviewed on Dec 13, 2022

Hi Alane and Jim,
It was a pleasure to work in the creation and delivery of your great adventure in Chile. We hope to welcome you back soon.
Regards,
Jason.

Chile top to bottom
Chile | Nov 20 - Nov 30, 2022

H
Heidi H.
Canada | Reviewed on Dec 10, 2022

Chile is not an easy country to navigate especially if you don't speak Spanish. It was wonderful to have Kimkim plan our adventures and take the stress of travel away. We were very impressed with the drivers and guides. We were able to see a lot of the country in 3 weeks. Next time I would plan longer in Patagonia as the wind caused our boat tours there to be cancelled. They were helpful in getting us refunds which would have been hard to deal with ourselves not knowing Spanish. I would... read more

Chile is not an easy country to navigate especially if you don't speak Spanish. It was wonderful to have Kimkim plan our adventures and take the stress of travel away. We were very impressed with the drivers and guides. We were able to see a lot of the country in 3 weeks. Next time I would plan longer in Patagonia as the wind caused our boat tours there to be cancelled. They were helpful in getting us refunds which would have been hard to deal with ourselves not knowing Spanish. I would definitely recommend Kimkim.

Hotel Review
Natalino Hotel Patagonia
Puerto Natales

The front desk staff were super helpful with advice on things to do when our boat tours were cancelled due to wind.

Authenticity & Character
Location
Walking distance to lots of great restaurants
Staff
Cleanliness & Comfort
Local specialist: Emilce Alonso
Emilce
Emilce Alonso
Local specialist in Córdoba | Reviewed on Dec 22, 2022

Hi Heidi,

Thanks for taking the time and sharing your experience about your trip 😃
We're very happy to know that you had a great time and also with our team!

We look forward to welcoming you to Patagonia soon!
All the best!
Emi

Chile bottom to top November 2022.
Chile | Nov 3 - Nov 17, 2022

Cindy
Cindy R.
Willmar, MN | Reviewed on Dec 08, 2022

The onset of COVID forced us to postpone our planned 2 week itinerary to Chile in March of 2020 but KimKim faithfully stayed in contact with us, encouraging us to not cancel but only delay the trip. We were apprehensive and concerned we would lose our paid trip but were more than satisfied with the repeated contacts from the company over 2 years of delay. They were responsive and personal in our communication the entire time.
Our guides and drivers were excellent, giving us Spanish lessons... read more

The onset of COVID forced us to postpone our planned 2 week itinerary to Chile in March of 2020 but KimKim faithfully stayed in contact with us, encouraging us to not cancel but only delay the trip. We were apprehensive and concerned we would lose our paid trip but were more than satisfied with the repeated contacts from the company over 2 years of delay. They were responsive and personal in our communication the entire time.
Our guides and drivers were excellent, giving us Spanish lessons as we drove. We learned South American politics, economics and family life from different points of view, depending on who we were with that day.
We were traveling as independent travelers but our tour had us joining other groups or independents on our excursions. We like that kind of plan and made so many friends from around the world.
Santiago-Punta Arenas-Puerto Natales-Santiago-Atacama high desert-Vina Del Mar and Valparaiso was our itinerary. Our favorite was Puerto Natales and the excursions into Torres del Paine, especially the glacier tour day. And at Atacama the excursion to the geysers before dawn was unreal.
Our other favorite wasn’t a planned excursion but a happy independent traveler adventure as a result of meeting a Chilean who lives in Salt Lake City on our flight from Atlanta. He was going home to his family for the summer and invited us to visit in Casablanca. On the last day of our trip we accepted his parents gracious invitation to lunch at their home. We now have a wonderful family connection in Chile and plan to see them in Minnesota. 😊

Hotel Reviews
Hotel Boutique La Yegua Loca
Punta Arenas
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Altiplanico Puerto Natales
Natales
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Altiplanico Atacama
San Pedro de Atacama
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Pullman San Martin
Viña del Mar
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Emilce Alonso
Emilce
Emilce Alonso
Local specialist in Córdoba | Reviewed on Dec 22, 2022

You finally did it, Cindy! After almost 3 years of struggling with the pandemic, I am very happy to know that you were able to get to know Chile and that you had a nice experience :D
It's beautiful to have made friends along the way and memories that will last forever.
It was a pleasure meeting you
my best wishes!
Emi

All the guides were wonderful. Ana for the T...
Chile | Nov 8 - Nov 17, 2022

M
Min Y.
Hamtramck, MI | Reviewed on Dec 05, 2022

All the guides were wonderful. Ana for the Torres del Paine, Jorge for condor and trekking, Ray and Gonzalo of Andoandes for volcanoes and hot spring read more

All the guides were wonderful. Ana for the Torres del Paine, Jorge for condor and trekking, Ray and Gonzalo of Andoandes for volcanoes and hot spring

Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Reviewed on Dec 17, 2022

Hi Min,
Your kind words are much appreciated and it is wonderful to know you and Zheng enjoyed this diverse adventure throughout Chile and Argentina accompanied with friends.
Best wishes for both of you,
Lorena

I think Ndudi covered most of what I would li...
Chile | Nov 14 - Nov 26, 2022

S
Sam K.
La Vista, NE | Reviewed on Dec 05, 2022

I think Ndudi covered most of what I would like to say about the trip however we had some issues at that last hotel.

There was a minor issue too but this was the main one. When checking out the clerk at the desk kept insisting that our room was not paid for and we needed to provide a credit card to pay for the room. He didn't have any idea of how the rooms where booked and who was responsible for payment. He said he needed to wait for somebody to Call and confirm that our room was paid... read more

I think Ndudi covered most of what I would like to say about the trip however we had some issues at that last hotel.

There was a minor issue too but this was the main one. When checking out the clerk at the desk kept insisting that our room was not paid for and we needed to provide a credit card to pay for the room. He didn't have any idea of how the rooms where booked and who was responsible for payment. He said he needed to wait for somebody to Call and confirm that our room was paid for and that once he got the confirmation that we would be good to go. At this point our guide was already there and waiting on us to leave.

This interaction was a little disconcerning but besides that overall it was a pleasant trip.

Local specialist: Laura McAfoos
Laura
Laura McAfoos
Local specialist in Puerto Natales | Reviewed on Dec 23, 2022

Sam,

Thanks for the comment. I am glad you had a nice trip!

Unfortunately with the pause of the pandemic there was a lot of turnover and many employees are new to their respective companies in all areas of tourism in Chile and Argentina. We are very watchful that all client reservations are paid in the periods required by the operator, but we have noticed that the internal systems of some companies haven't become well oiled machines quite yet.

I expect these sorts of situations will... read more

Sam,

Thanks for the comment. I am glad you had a nice trip!

Unfortunately with the pause of the pandemic there was a lot of turnover and many employees are new to their respective companies in all areas of tourism in Chile and Argentina. We are very watchful that all client reservations are paid in the periods required by the operator, but we have noticed that the internal systems of some companies haven't become well oiled machines quite yet.

I expect these sorts of situations will become less as the employees become better versed in their processes. However, I do appreciate the feedback regarding the hotel. We will make sure it doesn't repeat with the hotel.

Thank you!
Laura

Chilean Trip of a Lifetime
Chile | Nov 18 - Nov 27, 2022

H
Heath N.
Wasco, IL | Reviewed on Dec 05, 2022

Fantastic! Lorena created a truly amazing Chilean experience for my family. Lorena and the KimKim team were extremely flexible and reactive throughout the trip which insured that we were able to fully take part in all planned activities. I highly recommend KimKim and this Chilean trip of a lifetime! read more

Fantastic! Lorena created a truly amazing Chilean experience for my family. Lorena and the KimKim team were extremely flexible and reactive throughout the trip which insured that we were able to fully take part in all planned activities. I highly recommend KimKim and this Chilean trip of a lifetime!

Activity Reviews
Hidden Baltinache Lagoons
San Pedro de Atacama
Quality of Experience
Guides, Drivers and Staff
Transport
Tour of Tatio Geysers
San Pedro de Atacama
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Buggy Safari Through the Desert
San Pedro de Atacama
Quality of Experience
Guides, Drivers and Staff
Transport
Day Trip to Vicente Pérez Rosales National Park
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Explore Chiloé Island & Puñihuil Penguin National Reserve
Puerto Varas
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Reviewed on Dec 16, 2022

Dear Heath,
It is always fulfilling to know the trip planning and executing turned out to be a great experience for all. I love how your family was up for all kinds of adventures and glad they enjoyed the trip. I am sure they all appreciate your generosity and opening of new horizons as well.
Take care!
Lorena

Amazing, flexible, patient, and insightful
Chile | Nov 25 - Dec 1, 2022

M
Michael P.
Edina, MN | Reviewed on Dec 02, 2022

Emi was fantastic all through the planning. She gave us great options and made changes based on our (not always clear) descriptions of what we’d like to do.

I fully recommend Emi (and Mateo) and Kim Kim read more

Emi was fantastic all through the planning. She gave us great options and made changes based on our (not always clear) descriptions of what we’d like to do.

I fully recommend Emi (and Mateo) and Kim Kim

Hotel Reviews
Pullman Santiago El Bosque
Las Condes, Santiago

Hotel, staff, and location were great!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Bellavista
Puerto Varas

Wow! What a view couldn't ask for a better location.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Private Tour: Full Day Valparaiso & Casablanca Valley
Santiago

Orlando, our driver and guide for the day was very personable and informative. The wine tour was really good. Though it was a bit weird to do the tasting in the morning, it did mean we had a more intimate tour. The streets of Valparaiso were lovely, and the Neruda museum was fun and quirky. The only weak spot was perhaps the castle restarting for lunch and the tour through Viña del Mar. Neither was bad, just lackluster.

Quality of Experience
Guides, Drivers and Staff
Transport
Full day Volcán Osorno + Trekking El Solitario + Petrohue
Puerto Varas

We are not a family who treks. So this ended up being some work and exercise for us. But so worth it!! The views, the environment… breathtaking. And Javier was an amazing guide. He could “read the room” and kept us laughing and learning. He helped us rest when we needed and motivated us when we needed it.

Quality of Experience
Guides, Drivers and Staff
Transport
Excursion to Puyehue National Park and Hotsprings
Puerto Varas

This day was fun. But it was a lot of driving to get to views that may be replicated closer to Puerto Varas. Though it was nice seeing some of the small towns along the way. Christian, our driver and guide, was amazing. And he adored well when we hit some bumps. When we arrived at the park and hot springs, the staff was on strike, so we couldn’t do the big pool hot springs where you really soak. But in the end, that was ok. They didn’t seem to have much a view and just looked like a public pool. Instead we soaked our feet in the natural (and free) hot springs riverside.

Quality of Experience
Guides, Drivers and Staff
Transport
Full day Kayak Reloncavi Fjord
Puerto Varas

This experience was amazing! Fantastic views of the fjord, the volcano, and the sea lions. All while getting a little exercise out on the water. The the view from the woman’s farm where we stopped for lunch was awe inspiring. And she was extremely sweet. Chloe our guide was fantastic too. She was funny and knowledgeable. Also, I have to plug the lunch. All the other excursions had boxed lunches from a company. They were fine. But these lunches, someone took real time making just for us: salads, homemade cookies, coffee riverside, etc. And they took into account some dietary restrictions I have. Really put an amazing experience over the top by going that extra mile.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Emilce Alonso
Emilce
Emilce Alonso
Local specialist in Córdoba | Reviewed on Dec 06, 2022

Thank you, Michael! :D

I really loved planning this trip to Chile with you and how enthusiastic you were about the different ideas.
Thank you for trusting us and sharing this lovely feedback,

All the best!
Emi

We had a wonderful time in Chile. Lorena plan...
Chile | Nov 12 - Nov 26, 2022

G
Gail M.
Maplewood, NJ | Reviewed on Nov 29, 2022

We had a wonderful time in Chile. Lorena planned an adventurous itinerary - city tours, San Pedro hikes, Easter Island wonders, and spectacular hiking in Torres del Paine. During the few times that a flight was rescheduled or the weather interfered with a tour, Lorena and Ignacio stepped up to save the day! We are very grateful to them for making this such a special family vacation. read more

We had a wonderful time in Chile. Lorena planned an adventurous itinerary - city tours, San Pedro hikes, Easter Island wonders, and spectacular hiking in Torres del Paine. During the few times that a flight was rescheduled or the weather interfered with a tour, Lorena and Ignacio stepped up to save the day! We are very grateful to them for making this such a special family vacation.

Hotel Reviews
Renaissance Santiago Hotel
Santiago
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel La Casa de Don Tomás
San Pedro de Atacama
Authenticity & Character
best hotel in the area
Location
Staff
Cleanliness & Comfort
Hotel Taura'a
Hanga Roa

Sweetest owner - like staying with your aunt.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Holiday Inn Santiago - Airport Terminal
Santiago

great location for an early flight

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Carpa Manzano
Punta Arenas
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Altiplanico Puerto Natales
Natales
Authenticity & Character
beautiful views
Location
Staff
Cleanliness & Comfort
relaxing and beautiful environment
Activity Reviews
Santiago City Tour
Santiago
Quality of Experience
Guides, Drivers and Staff
Transport
Valley of the Moon Tour
San Pedro de Atacama
Quality of Experience
Guides, Drivers and Staff
Transport
Stargazing Tour
San Pedro de Atacama

This was such a unique experience - the stars are amazing. Guides were incredibly knowledgeable and the use of telescopes was so much fun.

Quality of Experience
Guides, Drivers and Staff
Transport
Hidden Baltinache Lagoons
San Pedro de Atacama
Quality of Experience
Guides, Drivers and Staff
We had the most amazing guide!
Transport
Waterfalls Trek
San Pedro de Atacama

Very cool to see the geysers. Great guide.

Quality of Experience
Guides, Drivers and Staff
Transport
Tour of Tatio Geysers
San Pedro de Atacama

Great experience and guide.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Day Trip to Viña del Mar & Valparaíso
Santiago

Really enjoyed touring these towns. Fantastic guide!!!

Quality of Experience
Guides, Drivers and Staff
Transport
Afternoon Tour to Ahu Akivi
Easter Island

Just an amazing experience to see these statues.

Quality of Experience
Guides, Drivers and Staff
Transport
Full-Day Tour of Torres del Paine National Park & Surroundings
Chile

Great overall view of park. Excellent guide.

Hike in Torres del Paine National Park
Chile

Be prepared for a rigorous hike with lots of changes in weather.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Reviewed on Nov 30, 2022

Many thanks for the kind words, Gail. It is great to know everyone had a good time while in Chile, it was definitely a very diverse trip and hopefully with many memories to treasure.
Best always,
Lorena

Perfect Chilean Adventure
Chile | Nov 21 - Nov 26, 2022

ashley
ashley c.
Roswell, GA | Reviewed on Nov 29, 2022

When we decided to take last minute Thanksgiving trip to Chile with our 4 kids (22 - 12)I wasn’t sure where to start. Fortunately we found Kimkim and Lorena!!! Lorena helped us craft the perfect vacation full of adventure, history and unforgettable moments at a great value. A truly seamless experience which included 4 airport transfers, 2 in country flights, 3 hotels, 2 days touring the area with our amazing guide Victor, whitewater rafting, fjord kayaking, volcano trekking and penguins... read more

When we decided to take last minute Thanksgiving trip to Chile with our 4 kids (22 - 12)I wasn’t sure where to start. Fortunately we found Kimkim and Lorena!!! Lorena helped us craft the perfect vacation full of adventure, history and unforgettable moments at a great value. A truly seamless experience which included 4 airport transfers, 2 in country flights, 3 hotels, 2 days touring the area with our amazing guide Victor, whitewater rafting, fjord kayaking, volcano trekking and penguins 😍

As a family which travels internationally on multiple occasions, we had never engaged a service to help coordinate our trips. However, our entire family has agreed based on Lorena and the incredible Kimkim vendor partners we can’t imagine taking another trip without them.

16 thumbs up and as many stars as possible!

Hotel Reviews
Holiday Inn Santiago - Airport Terminal
Santiago

The nicest airport hotel we’ve ever seen. A perfect blend of convenience, comfort and vibe literally 5 steps outside the terminal.

Authenticity & Character
Location
Staff
Desk staff when we checked in at midnight were so helpful and engaged.
Cleanliness & Comfort
Best shower and beds of our whole trip
Renaissance Santiago Hotel
Santiago

Great customer service! When we arrived after a 8 hour flights before check-in time, the front desk suggested us refreshing in the spa and having lunch at the beautiful restaurant. Both ideas were fantastic and helped us settle into our vacation.

Authenticity & Character
Location
Close to dining options
Staff
Cleanliness & Comfort
Solace Puerto Varas
Puerto Varas

Clean, convenient and a perfect base for our Chilean adventures. The hotel restaurant was a big hit for dinner on a night we were too tired to venture out.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Rafting on the Petrohué River
Chile

What a great outfitter in the most amazing setting imaginable. The guides were all so fun and extremely professional. Highly recommend and the beers afterwards were well deserved!

Quality of Experience
Perfect mix of professional and fun
Guides, Drivers and Staff
We loved all the team but our guide Chris was especially engaging
Transport
They picked us up at our hotel on time and dropped us back after. Made the whole day super easy.
Kayaking on Reloncaví Fjord
Puerto Varas

If you like adventuring and want to engage with the mostly lovely locals ever, this is your trip. Our day was a little windy so the athletic demand was higher than anticipated but so worth it. The lunch break at Yolanda and Juan Carlos’ farm was magical. Our kids (22, 18,17 & 12) had the chance to see up close the beauty of living in connection with the land. Walking around the property proved to be high on everyone’s list of favorite things on our amazing Chilean adventure.

Quality of Experience
Guides, Drivers and Staff
Our guides were so engaged and informative. We loved them.
Transport
Seem less pickup and return to our hotel in Puerto Varas
Explore Chiloé Island & Puñihuil Penguin National Reserve
Puerto Varas

History, beauty and penguins!!! Our day with Victor, the most amazing guide ever, was incredible. His knowledge on the history of the area, Chile and the environment gave our group so much more than we could have imagined. Fortunately we had him for 2 days and by the end felt like Victor was part of our family! The day trip was so special - would definitely recommend.

Quality of Experience
Guides, Drivers and Staff
Victor (our guide) and Sandro (our driver) we’re so easy to be with and responsive to our interests and needs. The casual pace was perfect and they really picked up on what our group was interested in learning and seeing.
Transport
Clean, safe and temperature controlled vehicle
Day Trip to Vicente Pérez Rosales National Park
Chile

For our final day in Puerto Varas we hiked volcanos, saw waterfalls and toured a lake with no roads. Let’s just say it didn’t disappoint! It was our second day with our wonderful guide and driver team, Victor and Sandro, and we were all ready to explore. The mix of history, area knowledge and incredible beauty was remarkable. We toured all day and then went straight to airport in Puerto Montt to head back to Santiago. A great last day!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Reviewed on Nov 29, 2022

Your review brightened my day... thanks, Ashley!! I loved planning your trip, packed with fun activities for the entire family. I appreciate your trust in us and look forward to maybe planning another visit to a different part of Chile. Take much care,
Lorena

If I were to plan again, I would spend less t...
Chile | Nov 12 - Nov 26, 2022

J
Joyce B.
Canada | Reviewed on Nov 28, 2022

If I were to plan again, I would spend less time based in Santiago and I would try to increase my chances of not having activities canceled due to weather. Hotels were great, service was good and we found super wine and food. Seeing penguins outside of Punta Arenas and getting up close with glaciers were priorities for me and neither happened. More flexibility, more time, different time? Not sure what but would research it fully. Ana was good, Clementina was great. Service in Patagonia was... read more

If I were to plan again, I would spend less time based in Santiago and I would try to increase my chances of not having activities canceled due to weather. Hotels were great, service was good and we found super wine and food. Seeing penguins outside of Punta Arenas and getting up close with glaciers were priorities for me and neither happened. More flexibility, more time, different time? Not sure what but would research it fully. Ana was good, Clementina was great. Service in Patagonia was mixed ie our schedule kept changing and only once of the three times were we notified. Drivers and guides were timely and good except for the one incident from San zpedro to Calamari, which we have already reported. Now we are waiting for refunds for our two canceled excursions. I love travel, I have travelled many places, rich and poor, alone and it groups. This was a good trip but there definitely still are challenges out there and some disappointments. Hope this is helpful. Please reach out to me if you have any questions

Hotel Review
Hotel Costaustralis
Puerto Natales
Authenticity & Character
Decor and rooms, food, all great!
Location
The view and proximity to restaurant
Staff
Cleanliness & Comfort
Local specialist: Ana Maibach
Ana
Ana Maibach
Local specialist in Córdoba | Reviewed on Nov 30, 2022

Hi Joyce,

Thank you for taking the time and write this review. This is very helpful to improve our services!
I'm sorry that the weather conditions were not ideal during your days touring Patagonia. I hope you and Gail had a great time traveling through Chile!

We will be happy to receive you again in South America at any time :)
Best wishes!
Ana

Lorena and all the trip coordinators were ama...
Chile | Nov 19 - Nov 23, 2022

Sam
Sam K.
Manhattan, NY | Reviewed on Nov 28, 2022

Lorena and all the trip coordinators were amazing. They helped me plan the most amazing trip and engagement!! Thank you so much read more

Lorena and all the trip coordinators were amazing. They helped me plan the most amazing trip and engagement!! Thank you so much

Hotel Review
Hotel La Casa de Don Tomás
San Pedro de Atacama
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Valley of the Moon Tour
San Pedro de Atacama
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Reviewed on Nov 28, 2022

Thanks, Sam!! It was so fun to plan the details of your incredibly romantic proposal and see some amazing pictures from such a special event. Wishing you and Julia a lifetime of love and travels!
Best always,
Lorena

Northern/ Southern Patagonia
Chile | Nov 8 - Nov 22, 2022

Barton
Barton T.
Canada | Reviewed on Nov 27, 2022

Amazing trip organized by Lorena. This was my fifth time down to Chile but first on an organized trip.

First, we got up high in the Andes with knowledgeable and friendly guide Sebastien…and even snuck in a hot springs visit! Then down south to rio tranquilo. 4x4 truck was the perfect rental as some of the washboards/ potholes were pretty rough on route 7. Great stay and food at “el mirador de guadal” ( cabins are highly recommended) with the chance to get up on exploradores glacier with... read more

Amazing trip organized by Lorena. This was my fifth time down to Chile but first on an organized trip.

First, we got up high in the Andes with knowledgeable and friendly guide Sebastien…and even snuck in a hot springs visit! Then down south to rio tranquilo. 4x4 truck was the perfect rental as some of the washboards/ potholes were pretty rough on route 7. Great stay and food at “el mirador de guadal” ( cabins are highly recommended) with the chance to get up on exploradores glacier with Felipe. Marble caves were underwhelming but it was good to be out in a kayak and guide Rodrigo was great and let us go exploring.

Then down to puerto natales and into Torres del Paine national park. Great trekking. Trails well marked and easy to navigate. ( Park rangers were on strike, but didn’t affect the trip) Modified W trek with a bit of reverse O. Got onto glaciers, lakes, snow at John Garner pass. A bit of wind and some showers but great hiking weather. All self guided. Stayed at the Refugios. Just bring some snack and clothes and you’re set!
A day of rock climbing on great conglomerate near lake Sofia with fantastic guide Chalo from Boulder Natales to finish it off.
Then a bus to punto arenas and a chance to see penguins before flying back.
All connections/ flights and transfers went very smoothly. The only hiccup was the park ranger strike but really didn’t affect us and Lorena was able to alter the trip when one excursion had to be canceled.
High recommendation for Lorena and her team in Santiago. Sure you pay a bit extra but all we really had to do was show up! Thanks again!

Hotel Reviews
Hotel Ladera
Providencia
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Mirador del Guadal
Puerto Guadal

Amazing location and wonderful hosts. Cozy warm cabins. Great food.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Sir Francis Drake
Puerto Ayora

Hotel was clean. Nothing outstanding but good place to stay.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Refugio Grey
Torres del Paine National Park
Refugio Paine Grande
Puerto Natales, Chile
Hotel Alma Sur (Rey Don Felipe)
Punta A