Kimkim Trip Reviews for Chile

What a beautiful and physically awesome trip. Kim Kim suggested the right excursions for us and how wonderful to not worry about transfer transportation. read more

What a beautiful and physically awesome trip. Kim Kim suggested the right excursions for us and how wonderful to not worry about transfer transportation.

Hotel Reviews

Hotel Boutique Le Reve

Santiago

Great location for food and drink.

Authenticity & Character

Boutique hotel with lovely garden.

Location

Multilevel restaurants in area

Staff

Very helpful.

Cleanliness & Comfort

Clean

Dreams del Estrecho Hotel

Punta Arenas

Nice room, but casino on weekend was loud into the early hours of the morning(it is a casino after all).

Authenticity & Character

It is a casino hotel.

Location

Location and views good, but busy street to cross to get to town.

Staff

Not all that helpful.

Cleanliness & Comfort

Rooms are very nice.

Weskar Lodge

Puerto Natales

Great views, nice room, and restaurant was good for a dinner.

Authenticity & Character

Lake vacation hotel with views and access to town and sites.

Location

Walkable to town or inexpensive taxi ride, and on the lake with wonderful views.

Staff

Very helpful and always smiling.

Cleanliness & Comfort

Comfortable room.

Activity Review

Hike from Sarmiento Lake to Amarga Lagoon

Chile

You cannot top seeing a large Puma upclose.

Quality of Experience

Puma

Food

No vegetarian meal.

Guides, Drivers and Staff

Well based natural knowledge

Transport

On time

Most guides were very good.
The guide on Jan. 25, 2023 for Torres del Plaine National Park spoke at length in Spanish and very little in English. So we missed out on a lot of commentary.
And all drivers were very good.

Jason provided great service.
He had planned and organized our trip very nicely.
This made it very easy for us and we had no anxiety or stress anywhere in Chile.
He communicates immediately on an inquiry and to the point.
He had promised us that our trip would be... read more

Most guides were very good.
The guide on Jan. 25, 2023 for Torres del Plaine National Park spoke at length in Spanish and very little in English. So we missed out on a lot of commentary.
And all drivers were very good.

Jason provided great service.
He had planned and organized our trip very nicely.
This made it very easy for us and we had no anxiety or stress anywhere in Chile.
He communicates immediately on an inquiry and to the point.
He had promised us that our trip would be memorable and indeed it was.
He is the best.
We would love too work with him on future trips.

Every place we visited in Chile was most exciting and enjoyable.
Jason had panned all important sights for us and so we appreciate his service.

Hotel Reviews

Hotel Cumbres San Pedro

San Pedro de Atacama

Excellent service and support from the front desk staff.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Holiday Inn Santiago - Airport Terminal

Santiago

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Solace Puerto Varas

Puerto Varas

Authenticity & Character

Location

Staff

Cleanliness & Comfort

NOI Indigo Patagonia

Puerto Natales

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Eco Boutique Bidasoa

Santiago

Very good service at Bidosa.

Authenticity & Character

Location

Safe area

Staff

Cleanliness & Comfort

Activity Reviews

Explore the Geysers of El Tatio

San Pedro de Atacama

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Private City Tour of Santiago

Santiago

Excellent tour guide and driver.

Quality of Experience

Guides, Drivers and Staff

Transport

Private Tour Valparaiso Discovery

Chile

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Lagoons of Ojos del Salar, Tebinquinche & Coyo

Chile

Fernando is the best tour guide. He is amazing, funny, energetic, and most helpful

Quality of Experience

Guides, Drivers and Staff

Transport

Excursion to Valle de la Luna (Moon Valley)

San Pedro de Atacama

Fernando the tour guide made it most interesting. He showed us all the interesting features of Moon Valley, and he was very patient with us on the steep and rough trails.

Quality of Experience

Guides, Drivers and Staff

Transport

Chiloé - Ancud - Castro - Dalcahue

Chile

Quality of Experience

Guides, Drivers and Staff

Transport

Glacier Navigation Balmaceda & Serrano

Puerto Natales

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Full Day Torres del Paine National Park (ex. Puerto Natales)

Puerto Natales

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Atacama Salt Flats, High Plateau Lagoons & Toconao

San Pedro de Atacama

Quality of Experience

Guides, Drivers and Staff

Transport

Osorno Volcano & Petrohué Falls

Chile

Quality of Experience

Food

Guides, Drivers and Staff

Transport

The core of our trip was seeing the Atacama Desert and visiting its important sites. Lorena was excellent in tailoring our plans to suit our interests and time-frame. Transit arrangement to and from Santiago were flawless and out hotel in san Pedro de Atacama was perfect as a quiet, high quality location to venture from. Accommodations at the Don Tomas were comfortable and the food was fresh tasting with touches of originality. There are dozens of tour operators in San Pedro, but I felt that... read more

The core of our trip was seeing the Atacama Desert and visiting its important sites. Lorena was excellent in tailoring our plans to suit our interests and time-frame. Transit arrangement to and from Santiago were flawless and out hotel in san Pedro de Atacama was perfect as a quiet, high quality location to venture from. Accommodations at the Don Tomas were comfortable and the food was fresh tasting with touches of originality. There are dozens of tour operators in San Pedro, but I felt that Lorena had selected the best of the best for our trip. We did five tours in four days and all were excellent: stargazing, the Tatio geysers, Piedras Royas & the salt flats, Valle de la Luna, and the Puritana canyon trek.

Hotel Review

Hotel La Casa de Don Tomás

San Pedro de Atacama

The Don Tomas is an oasis within the oasis of San Pedro de Atacama. The accommodations are comfortable and tastefully decorated. Coffee, tea, or water--plain or infused--are always available. The breakfast offers the usual array of continental and American items, all arranged beautifully. On the lunch and dinner menus, offering all have a local slant, both veggie and non-veg. I especially liked the fresh ingredients in the salads and highly recommend the Oriental pasta for its earthly richness. One caveat: for a pre-breakfast start on your tour, the take away sack lunch is rudimentary at best.

Authenticity & Character

Once inside the gates, you feel like you are in an charming oasis.

Location

It is a 10 minute walk to the center of town.

Staff

Cleanliness & Comfort

Activity Reviews

Stargazing Tour

San Pedro de Atacama

Quality of Experience

Guides, Drivers and Staff

Transport

Puritama Canyon Trek

San Pedro de Atacama

Quality of Experience

Guides, Drivers and Staff

Transport

Explore the Atacama Salt Flats & Lagoons

San Pedro de Atacama

This tour provides a wonderful experience of the immense salt flats seen from the red rocks, the "piedras royas." The lagoons are beautiful deep blue lakes at the base of volcanoes. A chance to view flamingoes in a reserve comes at the end, as a fitting culmination.

Quality of Experience

Food

The lunch we had was unique: a green salad with veggies and chicken in a Mason jar. Oil and vinegar were there to season to taste. I loved it.

Guides, Drivers and Staff

Transport

Tour of Tatio Geysers

San Pedro de Atacama

This tour is not to be missed. After a very early start, you arrive at sunrise at one of the largest geyser fields in the world. all in a very dramatic setting at 11,000 feet. The earth seems alive with steam vents and roiling geysers. Although below freezing, the ground is warm to the touch.

Quality of Experience

Food

It was great to have fresh scrambled eggs to go with the usual breakfast fare. Kudos!

Guides, Drivers and Staff

Transport

The adventure was well designed and great choices were made by Lorena, I mentioned a cruise through the fjords of Patagonia and she came through with beautiful well thought out and enjoyable trips.
I especially enjoyed the 5 day cruise from Punta Arenas to Ushuaia, around Cape Horn and through the inside channels. Unfortunately due to weather conditions we were unable to land on the cape but passed close enough to get pictures of the station and the monument.

An earlier tour had to be... read more

The adventure was well designed and great choices were made by Lorena, I mentioned a cruise through the fjords of Patagonia and she came through with beautiful well thought out and enjoyable trips.
I especially enjoyed the 5 day cruise from Punta Arenas to Ushuaia, around Cape Horn and through the inside channels. Unfortunately due to weather conditions we were unable to land on the cape but passed close enough to get pictures of the station and the monument.

An earlier tour had to be cancelled due to weather and Jesse, on the ball found an interesting tour in the park near Puerto Natales and organized it on short notice to fill in a spare day that I had.

A big yahoo for a job very well done.

Activity Reviews

Penguin Colony on Magdalena Island

Chile

Unable to take trip due to weather conditions

Boat Tour to Balmaceda & Serrano Glaciers

Puerto Natales

The hike at the glacier face was just about right for a 70 year old man. The views are spectacular and the ship crew went out of their way to get us close to fauna along the route.

Quality of Experience

Food

Food preparation was a bit marginal, but certainly edible.

Guides, Drivers and Staff

Their extra effort to show us everything along the way

Transport

Cruise Tierra del Fuego from Chile to Argentina - Day 5/5

Punta Arenas

Again the crew of guides and the ships crew went out of their way to give us an exceptional experience, even when the weather was giving them stress.

Quality of Experience

Food

Well prepared and well presented

Guides, Drivers and Staff

Transport

Fly from {{start_location}} to {{end_location}}

Argentina

Not much to say, Ushuaia is a small city but has some interesting sites. Not much time in El Calafate because the bus left early the next day.

Quality of Experience

Guides, Drivers and Staff

Transport

We loved our trip to Chile! Every place was amazing- experiences was the best in every place! Hotel in San Pedro Atacama desert - la casa de Don Thomas was the best!!! All guides and drivers were great and helpful! Communication was great! Thank you for a best time of our life!!! read more

We loved our trip to Chile! Every place was amazing- experiences was the best in every place! Hotel in San Pedro Atacama desert - la casa de Don Thomas was the best!!! All guides and drivers were great and helpful! Communication was great! Thank you for a best time of our life!!!

Hotel Reviews

Hotel La Casa de Don Tomás

San Pedro de Atacama

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Fundador

Santiago, Región Metropolitana

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Park Inn by Radisson Puerto Varas

Puerto Varas

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Glaciares

Puerto Natales

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Excursion to Chiloe Island: Ancud, Castro & Dalcahue

Puerto Varas

Quality of Experience

Guides, Drivers and Staff

Transport

Rafting Petrohué River

Puerto Varas

Quality of Experience

Guides, Drivers and Staff

Transport

Evening Astronomy Tour

San Pedro de Atacama

Quality of Experience

Guides, Drivers and Staff

Transport

Half day Moon Valley and Mirador Ckari

San Pedro de Atacama

Quality of Experience

Guides, Drivers and Staff

Transport

Navigation to Balmaceda & Serrano Glaciers

Puerto Natales

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Full day Hiking Base Las Torres - 20km approx

Puerto Natales

The best part of vocation!!!!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Torres del Paine National Park

Puerto Natales

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Rainbow Valley

San Pedro de Atacama

Quality of Experience

Guides, Drivers and Staff

Transport

Tatio Geysers

San Pedro de Atacama

Quality of Experience

Guides, Drivers and Staff

Transport

Cejar & Tebinquiche Lagoons

San Pedro de Atacama

Quality of Experience

Guides, Drivers and Staff

Transport

The trip was amazing! Everything was planned so well and there was a great variety of experiences with nothing overlapping. It is hard to experience a huge country like Chile in limited time but we had an wonderful variety of activities in every location we visited and we enjoyed every day there read more

The trip was amazing! Everything was planned so well and there was a great variety of experiences with nothing overlapping. It is hard to experience a huge country like Chile in limited time but we had an wonderful variety of activities in every location we visited and we enjoyed every day there

Nicely spaced trip. Plenty of “ spare “ time. Suggestions were practical & although hard work - fitness wise, worked.

Most things ….. within the teams control, worked well. read more

Nicely spaced trip. Plenty of “ spare “ time. Suggestions were practical & although hard work - fitness wise, worked.

Most things ….. within the teams control, worked well.

Hotel Reviews

Hotel Carpa Manzano

Punta Arenas

Small-ish, but comfortable rooms. Bit dated & tended to be noisy. Probably better offering in town. Walk in & out is borderline.

Authenticity & Character

Nice enough rooms. Dated.

Location

A little distant from downtown.

Staff

Attentive.

Cleanliness & Comfort

Was adequate.

Hosteria Pehoe

Oldie but a goodie. Could be SO much better with good grounds people, a tidy up and some renovations. Menu basic but OK.

Authenticity & Character

Oldest in the NP. A bit tired but adequate.

Location

Views are incredible.

Staff

Lovely, young enthusiastic staff.

Cleanliness & Comfort

Very clean. Bedding to die for. Just older & “ tired” rooms & grounds.

Hotel Las Torres Patagonia

Torres del Paine

Excellent location wise. Views OK. Meals above average quality & presentation. Expensive but so much better than daily transitioning in & out of the park if not serious hiking.

Authenticity & Character

Estancia feeling. Loved the daily horses release and round up.

Location

Right on the track to the towers base, W & O.

Staff

Tried hard - many new, inexperienced staff - lots of mistakes made and service forgets.

Cleanliness & Comfort

Bedding divine. Big rooms. Views expansive but not stunning. Bath was great after a hike - but had to request a plug.

Hotel Lago Grey

Torres del Paine

View. Room. Bedding. Food. Bar & relax area.

Authenticity & Character

Fits well in the environment.

Location

View is stunning. Very windy most days I think.

Staff

Very attentive.

Cleanliness & Comfort

Very comfortable hotel.

Weskar Lodge

Puerto Natales

Nice view. A little distant from town in tough weather. Probably better offerings downtown and mire distractions. Restaurant meals hit & miss and no variety presented each day.

Authenticity & Character

Authentic use of wood. Cosy rooms & sit down area.

Location

Great views. Just that little dar from anything.

Staff

Tried. English & understanding requests etc, was difficult.

Cleanliness & Comfort

Lovely bedding. Comfortable smallish room. Lits of woid. Nice.

Holiday Inn Santiago - Airport Terminal

Santiago

Excellent location at airport ( if that is what you want ). Nice rooms. Good bedding. Interesting enough food. Could do with a Daily Change / Soecial.

Authenticity & Character

Airport hotel.

Location

If that is what you want - between Domestic & International.

Staff

Hit & miss. Service not #1 priority. Wait, wait, wait for actual attention. Slow service but seemingly “ a thing “ in Chile - in their own good time !

Cleanliness & Comfort

Great beds & linen.

Activity Reviews

Kayaking in the Magellan Strait

Chile

Not that “ exciting “ an activity really to be really honest. Lot of preparation & time taken ( pick up / drop off / gear up for kayaking / transfer to water edge / instruction / kayaking & then reverse ). Minimal wild life, birdlife etc …… limited English & no really “ spotting “ or information.

Quality of Experience

Not that interesting.

Guides, Drivers and Staff

Limited English or “ interpretation “ .

Transport

All good.

Full-day Tour to Torres del Paine National Park with Overnight

Chile

Great way of getting to the NP rather than a private transfer or large bus. Very early start as it was a one-way for us , on a return same day tour. Enjoyed Milodon Cave and information. Stops for vistas & photographs. Tour guide was very informative.

Quality of Experience

Milodon Cave visit & explanation boards. Vistas.

Guides, Drivers and Staff

Guide on departure said we would have “ quiet time “- so all could catch up on rest …… till after Puerto Natales. Then proceeded to TALK ALL THE WAY to the driver & back and forth. No rest for anyone. Driver spent more tome looking at the guide whilst in conversation - than concentrating on the road. Very un-nerving ! A good driver ….. BUT ! Guide had excellent knowledge and was firth coming if asked..

Transport

Nice new vehicle. Close quarters. We had a seat between us because we PAID for it with luggage cost.

From Pehoé to Las Torres

Torres del Paine

José - nice nan - knowledgeable, good English. Recommended.

From Las Torres to Lago Grey

Torres del Paine

Same ….. José.

Horseback Riding in Patagonia

Puerto Natales

Thoroughly enjoyed. Nice horses. Well groomed & cared for. Just wish I was riding fit ! Very sore body the next day. My wife who is a novice enjoyed too.

Quality of Experience

Vistas.

Guides, Drivers and Staff

Could have done with a rear guide / rider to manage “ slower “ horses / riders. Insufficient supervision in my opinion.

Transport

Great ….. arranged well there & back.

We ended up using Kimkim for an additional land based trip in Patagonia to compliment our Antarctica cruise, and most everything went off without a hitch. We were either texted or messaged regarding all our transfers, and even when our flight ended up coming in earlier than expected, our driver was there within minutes. My one comment would be I need to learn how to pack lighter as one of our domestic flights didn't like my carry on size. Otherwise, I'd say it was truly a great experience,... read more

We ended up using Kimkim for an additional land based trip in Patagonia to compliment our Antarctica cruise, and most everything went off without a hitch. We were either texted or messaged regarding all our transfers, and even when our flight ended up coming in earlier than expected, our driver was there within minutes. My one comment would be I need to learn how to pack lighter as one of our domestic flights didn't like my carry on size. Otherwise, I'd say it was truly a great experience, and we will remember trekking in El Calafate for years to come. Emi and Ana were great and patient with all my questions and planned a memorable time! Thank you!

Hotel Reviews

Sent Hotel Calafate

El Calafate

Clean and the staff were very friendly. I broke my luggage while here and the maintenance man spent a long time trying to help us fix it. Food was good as well. My Aperol Spritz from here was one of the best I've had. Also close to the main shopping and eating areas.

Authenticity & Character

Cute place

Location

Close to everything

Staff

Very helpful and friendly

Cleanliness & Comfort

Very clean

Two Hotel Buenos Aires

Buenos Aires

We only stayed here one night but it we perfect for what we needed. Very comfortable bed.

Authenticity & Character

Location

Close to restaurants and stores

Staff

Cleanliness & Comfort

Activity Reviews

Perito Moreno Glacier Excursion

El Calafate

This was truly a memorable experience.

Quality of Experience

Guides, Drivers and Staff

Transport

Minitrekking "Los Glaciares National Park"

El Calafate

Guides were great. They made sure no one was left behind and that everyone was safe. Loved this trip!

Quality of Experience

Guides, Drivers and Staff

Spoke English well and were knowledgeable and friendly!

Transport

Smooth transfers

What an amazing trip! Our daughter had been studying in Valparaiso for nearly 4 months and we traveled to Chile at the end of her semester to see where she had been and to explore some other parts of the country. Lorena seemed to understand us immediately, and arranged for us to see Punta Arenas, Puerto Natales, Puerto Varas, Santiago and Valparaiso. She planned a perfect mix of outdoor adventure, educational and historical sites, and time to explore on our own.
Each tour guide was... read more

What an amazing trip! Our daughter had been studying in Valparaiso for nearly 4 months and we traveled to Chile at the end of her semester to see where she had been and to explore some other parts of the country. Lorena seemed to understand us immediately, and arranged for us to see Punta Arenas, Puerto Natales, Puerto Varas, Santiago and Valparaiso. She planned a perfect mix of outdoor adventure, educational and historical sites, and time to explore on our own.
Each tour guide was better than the next, from the wonderful young woman (whose name I am embarrassed that I have forgotten) who answered all our questions at Monumento Natural Los Pengüinos, Jan Erick on the glacier tour, John on the Torres del Paine tour, Damian for Chiloé Island, Carlos at the volcanoes and Hernan in Santiago and Valparaiso. Hernan was especially knowledgeable and open about recent history, and very flexible with our interests (like when we stumbled upon a bicycle race in Santiago or the World Cup final going on between our visits to Casablanca and Vina Del Mar).
I am especially grateful for all of the local travel companies. Each time we slowed down and wondered about the tour/transport/hotel tomorrow, we would check messages and find they were one step ahead of us. A special thank you to Sophie, who stepped in for a few days while Lorena was away.
The hotels were all wonderfully unique to their location and perfectly situated for us to explore the towns on our own. We especially loved the ones in Puerto Natales and Valparaiso. We had been needlessly worried about meals. Lorena arranged all our breakfasts (and hotel operators kindly accommodated our early tour departures) and most of our lunches, and as I said, hotels were always perfectly located so we could get to dinner easily.
Overall, our trip was flawlessly executed (even the weather cooperated and only rained while we were on a bus transport). Chile is a stunningly beautiful country, and the people we met were so incredibly kind and generous with visitors. The only thing I would change is to have planned more time there.

Hotel Reviews

Fauna Hotel

Valparaíso

Such a fun, funky vibe to this hotel and the neighborhood around it. Be sure to try the ascensore at the end of the alley, and the fun little slide.

Authenticity & Character

The decor and architecture were so fun and funky. The location was so great for exploring the city, but even outside the vibe on the street was just so fun.

Location

The street vendors views on the street to the hotel were so great, and the view from the end of the street at dusk was just stunning! It's important to note that it isn't the best location for anyone with a mobility issue or physical disability, but it was great for us since we enjoy exploring a city on foot.

Staff

The staff were so kind to let us keep our luggage there all day after we checked out, until our transport to the airport in the evening.

Cleanliness & Comfort

The room was clean and comfortable and spacious enough for three people on the last leg of their trip to spread out and reorganize before flying home.

Hotel Big Sur

Puerto Natales

Loved this hotel. Clean, modern aesthetic with very comfortable beds. Great breakfast. Walkable to the waterfront and lots of shops and restaurants.

Authenticity & Character

Location

great location, walkable to everything

Staff

Cleanliness & Comfort

Activity Reviews

Penguin Colony on Magdalena Island

Chile

We loved this tour. I have forgotten her name, but the guide was new to the tour company and very knowledgeable about the penguins. She walked along with us, keeping the pace and but teaching us all about the penguins and other inhabitants of the island along the way.

Quality of Experience

Guides, Drivers and Staff

Transport

Full-Day Tour of Torres del Paine National Park & Surroundings

Chile

John was a great tour guide, taking the time to learn everyone's name. He enthusiastically offered to take our picture at every stop and made sure to learn something about everyone on the tour and then connected us with each other, as well. He taught us a great deal about the beautiful park, the wildlife and geology. National Geographic magazine was right - definitely one of the most beautiful places on earth!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Boat Tour to Balmaceda & Serrano Glaciers

Puerto Natales

This was an incredibly beautiful day. The boat ride was cold and windy (not unexpectedly) but we saw all kinds of amazing birds and the glaciers were just stunning. We really enjoyed the short hike into see the glacier within the Bernardo Higgins park. The lunch was such a wonderful experience - we sat with two French couples who also spoke English and solved many of the world's problems over several courses and a couple glasses of wine. Wow!

Quality of Experience

Food

The traditional Patagonian barbecue was AMAZING!

Guides, Drivers and Staff

Jan Erick was a terrific guide, full of great stories about his work/travels all over the world. He was very good at spotting wildlife, too.

Transport

Excursion to Chiloé Island: Ancud, Dalcahue & Castro

Puerto Varas

This was a lovely day - more lovely than we expected. Our guide was a little shy about his English and relied a bit on our daughter to translate, but nonetheless we had a great day. Chiloé is such a beautiful spot, and the spirit of cooperation and community was so lovely for world-weary Americans...from the museum of church building, to the palafitos. We really enjoyed the unexpected lunch on the farm (and the really unexpected cows who came right up to meet us!).

Quality of Experience

Guides, Drivers and Staff

Transport

Day Trip to Vicente Pérez Rosales National Park

Chile

It was a beautiful day to see the volcanoes! Carlos was a great guide, offering lots of information about the history and geology of the volcanoes and the area, and willing to take pictures for us at every stop. The lunch stop, again, was great meal with a great view of the lake and volcano.

Quality of Experience

Guides, Drivers and Staff

Transport

Santiago City Tour

Santiago

Hernan was such a wonderful guide. He was so knowledgeable about this history of Chile and Santiago. He was clearly so proud of his country, and willingly shared with us his own personal history as it relates to the present government of Chile. He educated us about Chilean - US relations and history, and we are so grateful that he did so in such a generous manner. He shared with us all the facets of life in the capitol city, including recent political issues in Santiago and Chile, reminding us again that we have more in common with people around the globe than we think we do. He was also very willing to get to know us a little bit and accommodate our interests. (When we crossed paths with a bicycle racing event my husband became very excited and Hernan facilitated a discussion with some of the organizers, who allowed my husband to try their "fixed gear" bike.)

Quality of Experience

Guides, Drivers and Staff

Hernan was excellent! Francisco the driver was also wonderful - slowing down, circling around, making sure we got a good view. We enjoyed his company, as well.

Transport

City Tour in Puerto Montt & Puerto Varas

Puerto Varas

We really enjoyed Damian and the tour of Puerto Montt and Puerto Varas, especially when he stopped for us at the fish market (where we found some great souvenirs) and made sure we went around back to see the sea lions!!!! It was a bit more industrial than some of our excursions, but Damian found some wonderful vista points to see the cities and he knew his way around very well (which is the exact reason to engage someone to guide you around the cities).

Quality of Experience

Guides, Drivers and Staff

Transport

Winery & Valparaiso Tour with Overnight

Santiago

Casablanca was so lovely - The winery we visited - Casas del Bosque - was a beautiful oasis and we took home several bottles. The circumstances of our visit were perfect...when we finished the tour, we came out to find our driver, Francisco, (and several other tour drivers) listening to the World Cup Final on the radio. Hernan had arranged a lunch for us in Vina Del Mar at a restaurant with a stunning view of the harbor. We encouraged them to keep the game on the radio as we went to Vina Del Mar, because it was at such an exciting game. Even though we didn't understand the language, we could appreciate the excitement. When we arrived at the restaurant, we were torn between the table with the beautiful view and the lounge where the game was showing on giant screens. The restaurant staff was extremely accommodating as everyone - customers and staff alike - were enthralled by the penalty kicks and trying to see. It was one of those moments that transcends language barriers and nationalities, as everyone in the restaurant just seemed to enjoy the excitement of the game. Afterward, we traveled along to Valparaiso and enjoyed learning about the history of the city and its role as a major port now. We were thrilled to arrive in the city where our daughter had spent the last four months.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Nara arranged the trip, which was smooth and timely. Our guide in Iguazu was Marco and he was so kind and patient with us and knew all the best views. Nori in Ushuaia took us to see the penquins and we also went to Laguna Esmerelda with her and she was also so kind and patient with us. They both knew english very well and explained everything to us. read more

Nara arranged the trip, which was smooth and timely. Our guide in Iguazu was Marco and he was so kind and patient with us and knew all the best views. Nori in Ushuaia took us to see the penquins and we also went to Laguna Esmerelda with her and she was also so kind and patient with us. They both knew english very well and explained everything to us.

Hotel Reviews

O2 Hotel Iguazú

Puerto Iguazú

Loved the pool and hot tub!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hostería Schilling

El Calafate

The girls in the front desk were so helpful and kind to us! They did not forget any details!

Authenticity & Character

Loved the authentic decor!

Location

Close to down town.

Staff

Sooooo helpful!

Cleanliness & Comfort

So comfy!

Patagonia Travellers Hostel

El Chalten, Santa Cruz

We enjoyed riding the mountain bikes!

Authenticity & Character

Location

Staff

They explained all the trails to us very well!

Cleanliness & Comfort

Very close to the trail heads!

Activity Reviews

Visit the Penguin Colony on Isla Martillo, Explore Puerto Almanza

Ushuaia

Nori was the best host, so kind and sweet!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Explore Iguazú Falls (Argentine Side)

Argentina

Marco was the best guide ever! He even filled up our water bottles for us!

Quality of Experience

Guides, Drivers and Staff

Transport

Perito Moreno Boat & Walking Tour

El Calafate

Loved our guide very good at English!

Quality of Experience

Guides, Drivers and Staff

Transport

This trip was a dream trip for my mother and I – years in the imagination and the making. I decided to use the services of KimKim because I wanted a local specialist to devise the best possible package for us, and on, the whole, Lorena delivered.

In 14 days, we managed to visit the highlights of Chile – Santiago, Valparaiso, Patagonia and Atacama. Most of the tours and tour guides were excellent and went above and beyond what is expected from them. The people were friendly and generous,... read more

This trip was a dream trip for my mother and I – years in the imagination and the making. I decided to use the services of KimKim because I wanted a local specialist to devise the best possible package for us, and on, the whole, Lorena delivered.

In 14 days, we managed to visit the highlights of Chile – Santiago, Valparaiso, Patagonia and Atacama. Most of the tours and tour guides were excellent and went above and beyond what is expected from them. The people were friendly and generous, the food was delicious and the scenery was breathtaking. We left Chile full of great memories and a desire to come back again.

Our favourite guide is by far Felipe who gave us a brilliant, informative and entertaining tours of both Santiago and Valparaiso. The private dinner at Gloria & Leo’s house was one of our most memorable nights as we bonded over food, politics and music, spending over three hours singing songs by Violeta Parra and Victor Jara.

Visiting Pablo Neruda’s houses La Sebastiana and La Chascona was another highlight of the trip. I would highly recommend these visits for the poet’s fans.

And of course, the amazing places in Patagonia and Atacama are all beautiful and worth visiting. The only place I would have skipped are the Tatio Geysers, which were underwhelming.

There were a few minor issues noted below, which should be addressed to help improve future trips:
(1) Some of the tour guides did not speak any English, which was a problem for my mother. I translated most of the time, but this may pose an issue for someone who does not have a Spanish-speaking companion with them.
(2) The hotel (Big Sur) we were booked at in Puerto Natales was of very poor quality. Having no knowledge of local hotels, we trusted Lorena’s recommendation, but were surprised to find that the hotel, which is only 3 months old, to be more of a hostel/B&B than a proper hotel. We changed our booking on arrival to Costaustralisa, and were partially refunded.
(3) Our trip to Magdalena Island was cancelled last minute without the travel agency making alternative arrangements. I had to find an alternative arrangement myself and ask the agency to book us a different tour!

Apart from these issues, I would give the trip five stars.

Hotel Reviews

Hotel Ladera

Providencia

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Cabo De Hornos

Punta Arenas

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Big Sur

Puerto Natales

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel La Casa de Don Tomás

San Pedro de Atacama

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Renaissance Santiago Hotel

Santiago

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Santiago City Tour

Santiago

Quality of Experience

Guides, Drivers and Staff

Transport

Private Dinner

Santiago

This dinner gave us one of our most memorable nights in Chile and possibly our lives. We were generously hosted by Gloria and Leo in their home: they cooked and sang for us, and we bonded over a shared love of music and politics. They made us feel at home in Chile, creating an intimate experience that we will cherish forever.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Maipo Valley Wine Experience

Santiago

Quality of Experience

Guides, Drivers and Staff

Transport

Self-Guided Tour of Punta Arenas

Punta Arenas

Quality of Experience

Guides, Drivers and Staff

Transport

Penguin Colony on Magdalena Island

Chile

Quality of Experience

Guides, Drivers and Staff

Transport

Full-Day Tour of Torres del Paine National Park & Surroundings

Chile

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Boat Tour to Balmaceda & Serrano Glaciers

Puerto Natales

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Kayaking in Eberhard Fjord

Puerto Natales

I did this activity on my birthday - it was my first ever kayaking experience. The instructor, Juan Pablo, was excellent - funny, helpful, informative and good-looking too :)

Quality of Experience

Guides, Drivers and Staff

Transport

Hidden Baltinache Lagoons

San Pedro de Atacama

Quality of Experience

Guides, Drivers and Staff

Transport

Valley of the Moon Tour

San Pedro de Atacama

Quality of Experience

Guides, Drivers and Staff

Transport

Explore the Atacama Salt Flats & Lagoons

San Pedro de Atacama

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Tour of Tatio Geysers

San Pedro de Atacama

Underwhelming experience. The tour guide was very rude and unhelpful. We missed the sunrise because he was late and quite frankly the whole place was underwhelming. I would skip the tour if I were you :)

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Day Trip to Viña del Mar & Valparaíso

Santiago

Quality of Experience

Guides, Drivers and Staff

Transport

We loved our visit to Chile. We had fantastic guides throughout, but extra kudos to Agustin at Zenit Travel in Pucon, and his colleagues Gonzalo and Carlos. Gonzalo took us on a rafting trip in the Liucura River, where my son was able to fish and also had the opportunity to learn how to row the raft. Carlos went above a beyond - taking us a fantastic hike to Sanctuario El Cani, and thermal baths, but also helping us when we needed to change our plans a bit. Cannot recommend Zenit Travel... read more

We loved our visit to Chile. We had fantastic guides throughout, but extra kudos to Agustin at Zenit Travel in Pucon, and his colleagues Gonzalo and Carlos. Gonzalo took us on a rafting trip in the Liucura River, where my son was able to fish and also had the opportunity to learn how to row the raft. Carlos went above a beyond - taking us a fantastic hike to Sanctuario El Cani, and thermal baths, but also helping us when we needed to change our plans a bit. Cannot recommend Zenit Travel more.

As well, the guides in San Pedro de Atacama were fantastic, particularly Diego (full-day tour of Altiplanico) and Victor (Tatio Geysers). We also really enjoyed our trekking experience in Torres Del Paine with Juan Pablo. Truly, all of the guides were great - I could mention everyone.

Finally, everything happened on schedule and as described. We were picked up in the documented timeframe and we were on time for all of our flights. There was always someone waiting for us an the airport, and excellent communication via WhatsApp from the tour operators. We always felt like we were in good hands.

The hotels were also great, with a special mention to the Altiplanico Hotel in Puerto Natales. The food was incredible and the architecture of the hotel is really interesting and cool. But all of the hotels were comfortable, clean, and had friendly staff.

Hotel Reviews

Hotel Plaza San Francisco

Santiago

This was a great hotel that is in the very center of the city.

Authenticity & Character

Location

Close to Cerro Santa Lucia and markets; walking distance to Bellavista.

Staff

Cleanliness & Comfort

Altiplanico Atacama

San Pedro de Atacama

This hotel is great; the only potential drawback is that it is a ten minute walk from most of the shops and restaurants in San Pedro.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Altiplanico Puerto Natales

Natales

We loved this hotel. It is not in the middle of Puerto Natales, but it is a short cab ride away, and has an awesome restaurant. The bathroom floors are heated and there is a heated towel rack as well - this felt luxurious after trekking in Torres Del Paine or seeing glaciers.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Pucon Green Park

Pucon

This is a very family-friendly hotel; it actually seemed to be mostly Chilean families on vacation (which was a positive for us). It was a beautiful pool and green area. It is a bit outside of the center of Pucon, but it is a quick cab ride or slightly longer walk.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

City Tour Santiago de Chile (Parks)

Santiago

This was a kid-friendly way to learn some of the history of Santiago while also climbing around and enjoying the outdoors. We particularly liked Cerro Santa Lucia and Cerro San Cristobal, but the Bicentennial Park in Vitacura was also beautiful, and an interesting contrast between older and newer parks.

Quality of Experience

Food

We didn't have food, so n/a.

Guides, Drivers and Staff

Transport

San Pedro de Atacama: Moon Valley and Death Valley Excursion

San Pedro de Atacama

This was a great introduction to some of the landscapes around San Pedro. It was also a good way to squeeze in a tour on a travel day, as it left later in the afternoon.

Quality of Experience

Guides, Drivers and Staff

Transport

Hiking the great dune.

Evening Astronomy Tour

San Pedro de Atacama

The guides were fantastic and we were able to see a number of stars, planets, and other space things. Great explanations were given, and it was nice to have some snacks available. It was also close to the hotel, which was good considering it was a late night and we had a child with us. So not having to do a long drive was a bonus.

Quality of Experience

Guides, Drivers and Staff

Transport

We took a South American tour from 27/11/2022 to 13/12/2022 organized by agent Emi through Kimkim. Here is our feedback on the trip:
It was very helpful to have ongoing emails from Emi before and during the trip. It helped to keep the communication going and prepare us. We could have used some more information about tipping – when and how much is appropriate in different situations.
For the most part, the internal flight times, tours and the accommodations were well planned with no waste... read more

We took a South American tour from 27/11/2022 to 13/12/2022 organized by agent Emi through Kimkim. Here is our feedback on the trip:
It was very helpful to have ongoing emails from Emi before and during the trip. It helped to keep the communication going and prepare us. We could have used some more information about tipping – when and how much is appropriate in different situations.
For the most part, the internal flight times, tours and the accommodations were well planned with no waste of times. At times during the whole trip, we felt it was too busy but, in the end,…. we realized it was worth it as we had limited time in each city and needed to make the best of it.
We arrived in Santiago on Dec 27th morning. A nice lady driver (Olivia?) and guide Franco received us at the airport, helped with bags etc. and took us to the hotel Pullman. Our room was not available until the afternoon. The concierge allowed us to keep our luggage safe for the time, so we went out to find some lunch. Later, we got and settled into our room. Following a nice rest, we were driven to the Vinolia winery and restaurant. We had a wonderful and thorough gastronomic experience of Chilean wine tasting (with a very knowledgeable host). It was a very enjoyable well presented dinner; we appreciated that the staff especially accommodated our dietary needs(lactose intolerant).. The next day morning, after our breakfast we met the guide (Robinson) who took us on a panoramic tour of the city including the Cerro Santa Lucía park where we got a nice scenic view. After our city tour, we enjoyed a fresh fish lunch with our fellow travellers at the fish restaurant in Mercado Central. As we went on the tour, Robinson attempted to give us English translation but the group was mostly Spanish speaking so we got less information than we would have liked. In the afternoon we visited the Maipo vineyards - Concha Y Toro where we had a wine tasting experience (happy to get the wine glasses to take home).The next day also guided by Robinson, was another busy day with a morning visit to Valparaiso where we saw the incredible artistic graffiti throughout the city, the harbour and scenic views of city and favelas from atop of one of the hills. We had nice lunch at the castle restaurant at Vina Del Mar and a stop at the beach. This time, Robinson placed us closer to front of bus so he could translate in English more often when seeing us. His regular suggestions to take funny photos made for some extra fun!
The next day was a day of rest and an evening flight to Mendoza. The driver Orlando who took us to the airport was informative and helpful. We arrived in Mendoza late evening, The quaint hotel - Club Tapiz we stayed at was located in a vineyard and provided a very serene peaceful experience. The restaurant staff were very accommodating and helped us meet our dietary needs. The next morning, we left early for a whole day in the mountains. We noted that out of consideration of our early start, the hotel staff was very nice to leave us a kettle, tea packets, some fruit and cookies etc. for breakfast. Our driver Patricio (very considerate and helped to get a badly needed coffee) drove us to meet the bus in the city. We met the guide and bus full of other tourists. We then proceeded to travel to the pre-Andes mountains where we stopped to visit the Inca bridge and old hotel with hot springs. It was a long journey but nonetheless interesting. Again, sadly the guide.... spoke most of the time in Spanish because it was mostly a Spanish speaking group (there were only three of us who spoke English). The lunch was a traditional type of a meal in a small restaurant. We sat with some others in the group who were so nice that they treated us by sharing a bottle of wine and did not allow us to contribute. It was
quite cool at times in the mountains so it was good that we were told ahead of time to bring jackets. The next day, our guide Claudia took us to wine tasting experiences at two vineries both very different and quite interesting to see the wine production facilities including the wine cellars. It was followed by another wine experience this time accompanied by a five course lunch (each course paired with a wine). That was quite a day and we definitely needed to rest after all that! In the evening we were taken to the airport by Orlando to catch the plane to Buenos Aires.
We arrived late in BA. The guide (Andrea) was informative and also helpful about money changing as she knew that would be difficult on a Sunday night. The hotel ( Pestana BA) which was not what we expected. The room was very basic and there was not even a bottle of water. That is usually something that is so welcoming to a weary traveller. Sadly, as we were tired, we would have preferred to stay in but there was not even room service available. We were forced to go out at that time in a strange city and managed to find a restaurant we could eat at. Thank goodness for Google maps and GPS. The next day we had a half day city tour, and our guide Savarita was helpful and knowledgeable. We visited the La Boca area where we saw a lot of street artists and in the city, we saw some of the important places like Evita Peron’s balcony and Pope Francis’s home church. That evening, we went to La Ventana for an incredible dinner tango show. The next day, a large group was collected from various hotels by our guide Camilla. It was a very long day with a trip to the countryside to visit a farm and see the Gauchos. The experience included horseback riding, a barbecue lunch, a show of traditional folk dancing and finally a moving show with a gaucho/horse whisperer. It was an extremely hot day as apparently often is at this time in BA and any travellers on this trip should be prepared with cool clothes, wet wipes, water bottles etc. Camilla was very informative and went out of her way to look after everyone in the group well. She even showed us how to make the traditional tea drink “matte” on the bus while we were on route. She diligently ensured that each one got back to their hotel at the end of the long tiring day even arranging a special taxi for us.
The following day, we left to catch a flight to Iguazu. We arrived around 10am. and were received at the airport by a guide Milvia. She took us to the hotel Mercure and since we arrived early, we could not book in our room till 3pm. We were tired and hungry, but we were supposed to go on a half day tour to see the Brazilian falls and the Parque Das Aves. We had to request the guide to give us a bit of time to change in the hotel guest washrooms and allow us to have something to eat. Luckily, we had saved a small meal from the airport as there was no food easily available at the hotel at that time. We wish we had been given a little more time to rest before the half day tour because it turned out to be a very long day with a lot of walking. The falls and bird park were spectacular and not to be missed! We found the Mercure hotel and services (dining room with unusual glass floor section overlooking fish pond, pool, conference room where we watched the soccer game) to be excellent. The next day, we were taken on a day tour of the Argentinian falls and the National Park by our guide John. He was very helpful and knowledgeable. He accompanied the group and provided interesting facts along the whole pathway to witness the spectacular beauty of all the many falls. We also took the extra excursion of the adventure on the boat which goes right to the bottom of the falls. It’s good to let the tourists know that taking this trip means you will get thoroughly soaked. Luckily, they provided participants with waterproof bags to store cameras and other belongings. The next day we had the whole day to explore Iguazu town, so we went to the arts and crafts stores to buy some gifts. We realized that when in South America at any point one is without a guide, it really helps to know some Spanish and to have the correct currency on hand. The small stores cannot not always handle credit cards. That evening we got to watch the World Cup soccer game with some passionate Argentinian soccer fans in the hotel conference room…that was fun especially since Argentina was playing.
In the evening, we were picked up to head to the airport to head to Rio de Janeiro. That was an adventure itself because the Spanish speaking driver took us to the wrong airport thinking we were flying on a domestic flight. We were surprised that he had not been informed it was the international airport we were going to so we could get to Rio. Luckily, we were able to explain to him that we were going to Brazil. He then quickly rerouted and we were taken right across the city to the correct airport, thankfully in time to board.
We arrived in Rio and were taken to the Arena Leme Hotel which was walking distance from Copacabana beach. The next morning, we were picked up and taken by our guide Paolo to visit Corcovado and see the famous Christ the Redeemer statue. Paolo who spoke both English and Spanish, was quite entertaining throughout the trip. We were taken to an All u can Eat BBQ lunch and got to try some sugar cane liquor. In the afternoon, we saw the soccer stadium and then went to Sugar Loaf. The cable car trip was not as good because the weather (very foggy) did not cooperate, but the group made the best of it. Finally, we were finished with the trip and got ready to go to the airport to take our flight heading home. We found the drivers who drove us to the airport were not helpful. We understand that not all of them speak English so there may be no conversation during the ride but there was not even an offer to help with the bags. Needless to say they were not in our favourite list for gratuities.
All in all,….it was an amazing and well organized trip. We highly recommend to others to take it. We would love to make another trip to see the countries we missed!

Hotel Reviews

Pullman Santiago El Bosque

Las Condes, Santiago

Nice place comfortable and close to amenities

Authenticity & Character

Authentic

Location

Close to amenities

Staff

Service especially in the restaurant

Cleanliness & Comfort

Great

Club Tapiz

Maipú - Mendoza

Fantastic relaxing among the vineyards. helpful and accommodating staff especially in the restaurant.

Authenticity & Character

Very unique

Location

Serine

Staff

Helpful and courteous

Cleanliness & Comfort

Bathrooms , Linen

Pestana Buenos Aires Hotel

Buenos Aires

Poor location and service

Authenticity & Character

Facilities, especially restaurant, availability of room service

Location

Middle of the city but Poor could have been a better location

Staff

Front desk staff

Cleanliness & Comfort

Mercure Iguazu Hotel Iru

Puerto Iguazú

Unique palace to relax

Authenticity & Character

Beautiful and modern

Location

Nice and relaxing among the wild life

Staff

very helpful and accommodating at all times

Cleanliness & Comfort

Excellent

Arena Leme

Rio de Janeiro

Nice and comfortable near Copacabana beach

Authenticity & Character

Modern facility with allservices

Location

Close to beach and center of the city. Walking distant to every place.

Staff

very helpful

Cleanliness & Comfort

Excellent.

Activity Reviews

Vinolia: Wine Tasting

Santiago

It was wonderful and informative.

Quality of Experience

Food

Authentic

Guides, Drivers and Staff

Courteous and helpful

Transport

Comfortable

Panoramic City Tour

Santiago

Peterson was very informative.

Quality of Experience

Detais

Guides, Drivers and Staff

Polite and courteous

Transport

Small group

Half day Maipo Vineyards - Concha y Toro Winery: Classic Tour

Santiago

Amassing peice of history

Quality of Experience

Guides, Drivers and Staff

Provided ample time for us to explore

Transport

Comfortable

Full Day - Valparaiso & Viña del Mar

Santiago

It is a unique experience

Quality of Experience

Guides, Drivers and Staff

Transport

High Mountain Tour Mendoza

Mendoza

It is a long day but good experience to see the landscape

Quality of Experience

It is a piece of history that is unique

Guides, Drivers and Staff

Guide could be more fluent in multilingualism. We had few lines of English explanation.

Transport

Long ride but comfortable enough

Luján de Cuyo Wine Tasting

Mendoza

It is a wonderful opportunity to to experience many wines and to see the production lines

Quality of Experience

Rare opportunity

Food

Wow

Guides, Drivers and Staff

Private driver Patricio and the guide was very caring

Transport

Comfortable private transport

Neighborhoods Tour

Buenos Aires

Architecture , history and restaurants

Quality of Experience

Walking around, La Boca

Guides, Drivers and Staff

Informative

Transport

Comfortable

Tango Show & Dinner

Buenos Aires

This was something I was waiting for. It was a fabulous show and dinner. I like the fact the dinner was served prior to the show so we could watch show uninterrupted.

Quality of Experience

The fabulous entertainment

Food

Quality

Guides, Drivers and Staff

Private driver was excellent guided us to the place

Transport

Comfortable and safe car

San Antonio de Areco & Estancia el Ombu

Buenos Aires

Unique experience

Quality of Experience

Food

Unique experience

Guides, Drivers and Staff

Camilla was informative and very helpful

Transport

Perfect for the long trip

Brazilian Falls - PRIVATE

Puerto Iguazu

Exhausting to do the half day tour straight off the flight from BA. Some time to recap and rest would have been nice. Lots of walking.

Quality of Experience

Nice to see the birds and get close to the falls

Guides, Drivers and Staff

Took the time to take us around walking the 1800 steps

Transport

Perfect private transportation

The Birds Park - PRIVATE

Puerto Iguazu

It is nice to see some injured birds are being cared for

Quality of Experience

Guides, Drivers and Staff

Transport

Argentinean Falls - Full day

Puerto Iguazu

It is a must see if you are visiting South America

Quality of Experience

Guides, Drivers and Staff

Guide Milvia was helpful and walked the distance with us.

Transport

Nice private transportation

Rio de Janeiro: FD Corcovado and Sugar Loaf Excursion

Rio de Janeiro

It is a must in Rio

Quality of Experience

Long Day

Food

Nice to enjoy the local food

Guides, Drivers and Staff

Paolo was entertaining

Transport

Comfortable

Overall, wonderful trip. The excursions were great and the trips were well organized and planned. The hotel in Santiago (NH Ciudad de Santiago) was NOT a very nice hotel and not 4 star. I would not recommend this hotel. The tour guide in Santiago got lost herself multiple times and had us walking in the poor section of town for over 45 minutes before admitting she was lost. I would not recommend this company for the city guided tour. The hotel in San Pedro de Atacama was wonderful and... read more

Overall, wonderful trip. The excursions were great and the trips were well organized and planned. The hotel in Santiago (NH Ciudad de Santiago) was NOT a very nice hotel and not 4 star. I would not recommend this hotel. The tour guide in Santiago got lost herself multiple times and had us walking in the poor section of town for over 45 minutes before admitting she was lost. I would not recommend this company for the city guided tour. The hotel in San Pedro de Atacama was wonderful and the staff was very nice. Our transfer to the airport for the flight from Santiago to Calama was way too early. As such, we caught an earlier flight and had to arrange our own transportation to San Pedro de Atacama. The excursions in San Pedro were very satisfactory. Again, we had ample time arriving to the airport in Calama prior to our flight to Punta Arenas via Santiago. I believe the flight status changes quickly, but I would have recommended a later flight so as to avoid the over 3 hour lay over in Santiago. The hotel in Punta Arenas was NOT good- the staff was very rude, the beds were uncomfortable and would NOT recommend this hotel. We had a nice trip to Magellan island and the bus ride to Puerto Natales was very comfortable. We again loved our hotel in Puerto Natales. The guided tour of the National Park Torres Del Paine was nice, but the guide did not speak good English and other than the views, we did not understand anything from the explanation. The guides on our hike to the base of Torres Del Paine explained more and spoke better English. This hike was one of the highlights of the trip. On our way back through Santiago we had an 8-9 hour layover and self arranged a half day in the Hyatt Centric hotel which was very nice. The kids enjoyed Santiago much better the second time largely related to the area of town and the niceness of the hotel.

In terms of planning, in the future a more detailed outline of the excursions may be helpful. Some included breakfast which was not always noted on the itinerary.

Hotel Reviews

Hotel Costaustralis

Puerto Natales

Beautiful views from the room. Very nice hotel.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

NH Ciudad de Santiago

Santiago

Horrible hotel- not clean. Not in good section of town. Breakfast was good.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel La Casa de Don Tomás

San Pedro de Atacama

Wonderful hotel- clean and very nice staff.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel José Nogueira

Punta Arenas

Very rude staff. Mattresses in the rooms were very poor.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Stargazing Tour

San Pedro de Atacama

Amazing views and experience.

Santiago City Tour

Santiago

Guide was very nice, but she got lost more than once and took us for 45 minutes in the wrong direction around a poor area of town.

Valley of the Moon Tour

San Pedro de Atacama

Great tour- nice staff.

Hidden Baltinache Lagoons

San Pedro de Atacama

One of our favorite activities. Guide did not speak much English but we were able to understand enough.

Puritama Canyon Trek

San Pedro de Atacama

Nice tour and beautiful hike.

Tour of Tatio Geysers

San Pedro de Atacama

Amazing experience. The guide did not explain a lot. The driver seemed to know more about the area than the guide but he did not translate what the driver was saying.

Buggy Safari Through the Desert

San Pedro de Atacama

This guide was GREAT! He spoke wonderful English and took time to explain things.

Penguin Colony on Magdalena Island

Chile

Kids loved seeing the penguins. Seas were too rough to go see the sea lions.

Full-Day Tour of Torres del Paine National Park & Surroundings

Chile

The guide did not speak good English and we did not understand anything she really said. Would recommend a different guide. The ride was pretty and we were able to see a mountain lion.

Boat Tour to Balmaceda & Serrano Glaciers

Puerto Natales

This tour was very organized despite being very large. On the itinerary it said small group. It included a nice large lunch. The lamb lunch was delicious!

Hike in Torres del Paine National Park

Chile

These guides were great! Spoke wonderful English. There were 3 guides so the group could get broken into smaller groups based on speed.

Our trip was well-organized. We had some travel snafus and but we were able to stay in contact with someone on the team so our trip could continue smoothly. The tours we were booked on were fantastic and ran smoothly. The guides were great. All around great experience .

thanks for helping plan a wonderful trip that will leave us lifelong memories! I will of course refer friends to Lorena and Kimkim since we are very happy with the end to end experience you offered.

The guided tours in Valparaiso with Claudia and the all day one with Simple Patagonia in Torres Del Paine were excellent. Pick ups and drop offs were professional and on time in clean comfortable and safely driven vehicles

The penguin tour to Isla Magdalena and the all day boat tour to the... read more

thanks for helping plan a wonderful trip that will leave us lifelong memories! I will of course refer friends to Lorena and Kimkim since we are very happy with the end to end experience you offered.

The guided tours in Valparaiso with Claudia and the all day one with Simple Patagonia in Torres Del Paine were excellent. Pick ups and drop offs were professional and on time in clean comfortable and safely driven vehicles

The penguin tour to Isla Magdalena and the all day boat tour to the glaciers were highlights

The hotels - both boutiques in Valparaiso and Chiloe were divine as was the 5 star comfort in Puerto Varas.

Finally Lorena and her staff in country were always available and super responsive via WhatsApp and so flexible that they were able to move us to an earlier bus when we decided to leave Punta Arenas 3 hours earlier to enjoy more of Natales. Someone picked up the old tickets and the new tickets were handed to us by the driver!

An amazing service experience and Lorena worked so patiently with me to co develop an itinerary that had some self driven days like Chiloe and Lake District and a lot of guided stuff in all other places

We had an excellent trip with the help of Lorena. She picked great destinations and excursions for our 7 person group ranging in age from 10 to 75. She selected excellent accommodations for our budget. It was great always being a walkable neighborhood since we didn't have a vehicle. Having access to someone local who spoke English via WhatsApp throughout the trip was wonderful and helped me manage my stress levels greatly as the group leader - especially when the airlines canceled a... read more

We had an excellent trip with the help of Lorena. She picked great destinations and excursions for our 7 person group ranging in age from 10 to 75. She selected excellent accommodations for our budget. It was great always being a walkable neighborhood since we didn't have a vehicle. Having access to someone local who spoke English via WhatsApp throughout the trip was wonderful and helped me manage my stress levels greatly as the group leader - especially when the airlines canceled a flight!

Chile was a wonderful country to visit. Everyone was very polite and hospitable. We felt safe and really enjoyed the experience. Patagonia and the lake region were amazing.

Emi and the others did an absolutely incredible job planning this trip from start to finish! The accommodations were terrific, and any minor problems were resolved quickly. Communication with the team was prompt and excellent. Thank you all so much!

Crissy and I had an amazing time in Patagonia. This trip was a long time coming, delayed several times for COVID, and ended turning into our Honeymoon.

Erin and the KimKim crew were fantastic during the changes and final prep. Very knowledgeable, offering up timely responses, and extremely flexible.

We really enjoyed the Penguin Island, Torres Base Hike, and the Serrano River Kayak. Weather was absolutely perfect. Hotels were decent, with the Hosteria Pehoe being the most... read more

Crissy and I had an amazing time in Patagonia. This trip was a long time coming, delayed several times for COVID, and ended turning into our Honeymoon.

Erin and the KimKim crew were fantastic during the changes and final prep. Very knowledgeable, offering up timely responses, and extremely flexible.

We really enjoyed the Penguin Island, Torres Base Hike, and the Serrano River Kayak. Weather was absolutely perfect. Hotels were decent, with the Hosteria Pehoe being the most memorable.

All the drivers and guides were superb. Daniel was always a bit early and drove us safely to where we needed to be. Devi was super fun to hang with during the Torres del Paine tour and took us to some cool hiking spots, waterfalls, and scenic overlooks. Charlie was a great kayak guide and campsite host. He worked hard to make sure we had an incredible experience.

Activity Reviews

Paddle from Pueblo Serrano to Puerto Toro [Kayak Expedition Day 1]

Chile

Charlie, from Tutravesia, worked hard to ensure a very enjoyable. experience. Views were breath taking.

Quality of Experience

Guides, Drivers and Staff

Transport

Visit Serrano Glacier & Estancia Perales [Kayak Expedition Day 2]

Chile

Quality of Experience

Guides, Drivers and Staff

Transport

Visit the Isla Magdalena Penguin Colony

Punta Arenas

Quality of Experience

Guides, Drivers and Staff

Transport

Trip Briefing at Dittmar Adventures

Puerto Natales

Nara provided all the details for the trip and stayed in touch with weather updates for the kayak excursion.

Quality of Experience

Guides, Drivers and Staff

Torres del Paine Full Day Private Tour

Chile

Devi was an amazing guide. She has a trail scale of 14/10 and our marriage is stronger having spent the day with her. She was solely responsible for the perfect weather and all the functioning planks on the waterfall boardwalk. If we were not laughing so hard maybe we would have seen a puma.

Quality of Experience

Food

Guides, Drivers and Staff

Transport