Kimkim Trip Reviews for Chile

Chile is a far away destination so I searched and decided to try out KimKim and get to work with Francisco. I loved that the tours and transfers were setup with such ease and every tour was very organized with the friendliest people. Communication before and during the trip was all done very simply through the KimKim site or WhatsApp. Some of the favorite tours in Chile were the Valparaiso/Vino Del Mar/Winery, Grey Glacier, and of course the highlight was the Base of the Torres hike. The weather also cooperated for the most part the entire week we were there—the wind is absolutely not a joke either.

Kimkim organised a self guided tour for us in Patagonia, Chile from Puerto Natales and then into Torres del Paine National Park . All communication from the planning stages 10 months prior right up until the end of the trip was handled efficiently and promptly. Once the tour had commenced Kimkim were on hand 24/7 to resolve any issues we might have. The itinerary ran like clockwork except for one issue, but after contacting our agent this problem was very quickly resolved and this didn't affect our plans at all. Everything which was planned for our time in Torres del Paine went without a hitch. The transfers to and from the airport, bus station, to the hotels and into the park were always on time. We thoroughly enjoyed our trip. This is the second time I have used Kimkim to organise a trip for me.

Hotel Reviews

Refugio Frances

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Refugio Torre Central

Parque Nacional Torres del Paine Pedro Montt

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Casa de la Patagonia

Puerto Natales

Location

Staff

Cleanliness & Comfort

Activity Review

Panoramic excursion to the Torres del Paine National Park (with Box Lunch)

Puerto Natales

Quality of Experience

Wonderful experience overall with great lookout stops for photos. Hard to go wrong with scenery like this.

Food

The restaurant we stopped at for lunch was very expensive and the food very average.

Guides, Drivers and Staff

Our guide and driver were the best. Our guide knew so much and gave us fantastic commentary. Our driver was a very competent and safe driver.

Transport

The seats on the bus were very narrow so for two people sitting side by side it was squashy. The storage nets on the back of all the seats had all been removed so nowhere to store a water bottle etc.

I cannot express enough regret for booking my trip to Chile through Kimkim. If it could go wrong, it did. At the end of the second day, every part of my trip that they were responsible had gone south.
Starting with the airport transfer- our driver was a road raging lunatic. With six tourists in the back, he spent over thirty minutes chasing down another vehicle trying to pin it in. He was finally successful and then went to confront the other driver while completely forgetting he had customers in the back. Some of the other travelers were shocked while others were terrified. To me it was beyond unprofessional, and my partner and I ended up having to walk to our hotel
The hotel provided by Kimkim was pleasant except for terribly rude staff. Then our first tour was cancelled with little notice. We were not offered to have it rescheduled or provided a refund. Turning to the second tour, we were promised English speaking guides. When the tour operator picked us up, he told me that he didn’t speak any English and whoever we booked the tour though (Kimkim) dropped the ball because his company did offer English speaking guides. When I contacted Kimkim about this, they said there was an emergency with the English-speaking guide, so we got put on the other tour.
The part of my trip I was looking forward to the most was going to the port city of Valparaiso for New Year’s Eve. After paying in full, Kimkim told us that we could not do that tour on that day because it would be too crowded and we could do a food tour instead. After the second day and the tour going horribly, I reached out to our tour operator and told him to cancel everything and refund the remainder. We paid Kimkim $3,590 for a 7 day tour, cancelled after the second day, and they refunded $370.
After cancelling the remaining trip, I rebooked hotels and went through Viator. It was much smoother with zero headaches. We even made it to Valparaiso on New Years Ever and had an amazing time. I would avoid this company at all costs.

Hotel Review

Hotel Pueblo de Tierra

San Pedro de Atacama

Hotel is nice. Unpleasant is a generous way of describing their staff.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Baltinache Hidden Lagoons and Vallecito(magic bus).

Chile

Thank you for the guide that didn't speak English, it really came in handy seeing as I don't speak Spanish.

Quality of Experience

Astronomical Tour - Atacama Desert

San Pedro de Atacama

You cancelled this on me.

We used Kimkim to help plan a one-week adventure in Chile, and honestly, it was one of the best travel decisions we’ve ever made.

From the very beginning, the process felt easy and collaborative. We went back and forth with them on what we thought we wanted to do, and they did all the heavy lifting — researching, suggesting better options, and refining the plan until it was exactly what we were excited about. They weren’t just plugging in generic activities — they were actively improving our ideas.

Once the trip started, the experience got even better.

Riwal and Alex were incredible. They were always available on WhatsApp and responded quickly any time we had a question, needed help, or wanted suggestions — even for things like restaurant recommendations. At one point we accidentally left our phone at a hotel, and they jumped right in and coordinated everything to help get it back to us. That kind of support takes the stress out of travel in the best possible way.

It felt less like dealing with a travel agency and more like having extremely competent friends on the ground in Chile who actually had our backs.

If you want a trip that feels thoughtfully planned, flexible, and fully supported while you’re traveling — Kimkim is absolutely worth it. We would use them again without hesitation.

Highly recommended.

Hotel Reviews

Hotel Cabaña Del Lago Puerto Varas

Puerto Varas

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Borde Luz

Pucon

A bit dated but well managed and cute

Authenticity & Character

Location

In between cities

Staff

Cleanliness & Comfort

Bed needs replaced

Activity Reviews

Mountain Bike Osorno Volcano, Paso Desolacion Trail

Puerto Varas

Quality of Experience

Guides, Drivers and Staff

Transport

Rafting on the Petrohue River

Puerto Varas

Quality of Experience

Guides, Drivers and Staff

Transport

Villarica Volcano Ascension

Pucón

Hardest thing I’ve ever done. Be in shape and bring lots of nutrition and water. It was great. Guides were helpful and made it fun.

Quality of Experience

Guides, Drivers and Staff

Transport

First time with Kim KimKim and very happy with everything.
Lorena is very knowledgeable with Chile and understands what we're looking for.
Lorena and the team had been a great help in every way, from planning, multiple changes and support during the trip.
She's always responsive. Our flight was delayed so we missed the connection on day 1, Lorena and Valentina helped secure last seats on new flights and saved the day! Our grand trip would have been ruined if it weren't for their help.

We had a great time and are very happy with the support received throughout. Highly recommend anyone going to Chile to connect with Lorena.

What a beautiful country Chile is and our two week trip was amazing and hassle free primarily due to the assistance of Camila with whom we interacted over a period of few weeks to come up with a perfect itinerary. Without her guidance, knowledge and input, it would have been difficult to plan a two week trip.

Once the trip started, on the ground support team of Riwal and Dayana ensured that we had up to date information of the plan for the day, and if there was any question, they both were available for immediate resolution. We did not encounter any issue at all that needed them to step in, which is a good sign in itself.

Overall, we are very happy with how everything went well for this vacation leaving us with beautiful memories of a lifetime.

Activity Reviews

Full Day Trip- Red Rocks, Lagunas Altiplánicas & Atacama Salt Flats

San Pedro de Atacama

Quality of Experience

Food

They offered wonderful breakfast and lunch, all of which they carried with them in coolers and made a picnic setting. Food was good, tasty and plenty for everyone. No corners were cut.

Guides, Drivers and Staff

The guide Limon was phenomenal, very knowledgeable, helpful. Always smiling and giving us required information at all the stops. Allowing us plenty of opportunity to take pics and many times offering to take family pics for us. What a wonderful guide she is.

Transport

Laguna Cejar, Ojos del Salar y Laguna Tebiquinche

Chile

Quality of Experience

Guides, Drivers and Staff

Transport

Visit to "Valle de la Luna " - Morning tour

Chile

Quality of Experience

Guides, Drivers and Staff

Transport

Astro Fotografia

Chile

It was a full moon night and the provider knew we would not be able to do any star gazing given the brightness of moon light. So they should have actually canceled the tour and refunded the money. Instead they did take us on the tour to show one planet and share some information about couple constellations, however, this is not what we were hoping to see or what the Atacama night sky tour is famous for.

Quality of Experience

Guides, Drivers and Staff

Transport

Full Day Tour to Chiloe - The Island of the Legends

Puerto Varas

The island of Chiloe was a full day trip exploring some of the churches built on the island. However, the trip seemed long and not that interesting. Knowing what I know now, I would have skipped this tour and done something different.

Quality of Experience

Guides, Drivers and Staff

Transport

Visit the Saltos del Petrohue - Todos Los Santos Lake & Osorno Volcano

Chile

Quality of Experience

Guides, Drivers and Staff

Transport

Hike to Mirador Base Torres del Paine - Full Day Tour

Chile

It was a tough 14 mile one day hike but seemed manageable thanks mainly due to the guides who ensured our safety, provided adequate support, made the long hike enjoyable by sharing information, lot of water breaks. At one particular pass, we were up in the mountain with a steep drop on one side and the wind gusts were really strong. The guides helped us navigate through that pass using ropes, which made it a lot safer for everyone to continue our hike. I appreciated this a lot.

Quality of Experience

Beautiful landscape, lot of scenic spots.

Food

Nutritious food, made sure my wife who is a vegetarian, the food met her needs.

Guides, Drivers and Staff

Very friendly, knowledgeable guides who ensure we not only enjoyed this long hike but we completed it safely.

Transport

Pick up and drop off was door to door!!!

Riwal did a great job, though he faced some challenges due to weather and a hotel situation; he found us options and kept us well-informed. W The entire family enjoyed our trip and will look to book our next family vacation through kimkim.

Hotel Reviews

Iorana Hotel

Hanga Roa

We had the pleasure of staying during New Year's, and the staff was excellent. They were always asking us if we needed anything to make our stay enjoyable. The rooms were nice and clean. The location was away from the town, but we got to explore some hiking trails around the shoreline. We were a minor concern because of the flight path, but there were a few flights each day, most during midday when we were out and about on the island. The pool was a little green and seemed out of order, so we spent more time at the beach than at the pool.

Authenticity & Character

Location

Further away from town, about a half-mile walk to the main street. We were able to rent a car and enjoy the whole island, which made it even better. There are a few hotels closer to the city center, but they do not offer the views and sunsets available at Iorana.

Staff

the staff was excellent. They were always asking us if we needed anything to make our stay enjoyable

Cleanliness & Comfort

45 by Director

Santiago

Very modern hotel, clean and comfortable. Tranquil rooms.

Authenticity & Character

Location

Staff

where most of the staff we delt with were helpful and accommodating. There was one late night front desk individual who was not helpful and projected a feeling we were not welcome and annoyed we were there for such a late check in.

Cleanliness & Comfort

super clean and modern

Hotel Bellavista

Puerto Varas

Beautiful hotel, excellent staff who were curious about how our stay was going and made sure we had whatever we needed to enjoy it. Breakfast service was fantastic, and the staff were very polite and accommodating. Location was great to walk to restaurants, the shoreline, and the city center for shopping. The view was the best part! WOW!

Authenticity & Character

Location

Easy to get downtown and to the waterfront for restaurants and shops.

Staff

Cleanliness & Comfort

squeaky clean and super comfy

Hotel Lady Florence Dixie

Puerto Natales

Not a welcoming front desk presence. Did not have hot water for the first 3 days staying at the hotel. Was told it was a regional issue, not a hotel issue (for hot water?) Once we did get water, it was lukewarm at best. The hotel was doing renovations during our stay and did not mention it, which was the real issue, as work crews were installing new water heaters that lay throughout the hallways. The rooms were designed like a cheap motel with paper-thin walls. The single person working the breakfast service was the only positive, inviting person. The location was pretty good, but there are a few other options nearby that may be better.

Authenticity & Character

it was a small and quaint hotel but had trash and building supplies throughout the hotel as they were going through a remodeling and failed to let the team know that was an issue.

Location

The location was OK, located near the central plaza, restaurants, and shops. There were other hotels that were closer to the water that may have be more inviting.

Staff

Cleanliness & Comfort

it was a small and quaint hotel but had trash and building supplies throughout the hotel as they were going through a remodeling and failed to let the team know that was an issue. Hot water is must, cannot believe in the weather environment, the hotel was ok with their guess not having hot water to clean themselves.

Activity Reviews

Torres del Paine National Park - Private Panoramic Tour

Chile

Hampered by the weather, but we had a small window where the clouds parted, and we could see the mountain tops. Nacho, our guide, was great, very knowledgeable and inquisitive about if we were enjoying or stay.

Quality of Experience

The environment was incredible and very beautiful. We were able to experience the mountains, glaciers, incredible waters, pumas and other wildlife, and most of all - the WIND!

Food

We had sack lunches from the hotel, which was poor soggy sandwiches and random bagged snacks.

Guides, Drivers and Staff

Nacho was the best, it was great to hear his stories.

Transport

the terrain is a little rough, Nacho had a nice vehicle but was defiantly effect by the rough environment.

Visit the Saltos del Petrohue - Todos Los Santos Lake & Osorno Volcano

Chile

Our guide was very knowledgeable and was awesome.

Quality of Experience

Our guide made the experience special

Guides, Drivers and Staff

Victor was great and we had a lot of great conversations

Transport

Van was clean and very comfortable

I had an excellent experience with this travel company during my trip to Chile.
They truly understand what tourists are looking for and plan the trip accordingly, with great attention to detail.

They were always available and in constant contact with me 24/7, which made the whole journey smooth and stress-free.
They were also very flexible, accommodating changes and requests without any issues.

Thanks to their professionalism and support, the trip was perfectly organized and enjoyable from start to finish.
I highly recommend them to anyone planning to visit Chile.

All of the guides arranged by the agency were local experts, able to provide considerable information on the native flora and fauna of the national parks we visited, but I have to give a special shoutout to our guide in Patagonia, Nacho, who was just wonderful. He made our family feel like we were his most important clients, did great photography for us, and entertained us all day. HIGHLY recommend a full day private tour with him if it can be arranged.

I also must give a shout out to Riwal. We had a few hiccups on our trip, none of which was the agency's fault, but he took care of us all along the way. He went to bat for us with the hotel when they lacked hot water for over a full day, and arranged a partial refund for the inconvenience. He was kind and generous with his time. The full team at KimKim was great.

Hotel Reviews

Iorana Hotel

Hanga Roa

Authenticity & Character

Location

Little bit of a walk to downtown and taxis weren't always available. For food (dinner/lunch), you either have to make a reservation before noon that day or they won't have food available and you might have to walk (~15 mins) to closest restaurants on main street.

Staff

All the staff were genuinely welcoming

Cleanliness & Comfort

Rooms were clean, but basic.

45 by Director

Santiago

Authenticity & Character

More of a "western" style hotel vs. any Chilean character.

Location

Staff

Cleanliness & Comfort

Hotel Lady Florence Dixie

Puerto Natales

Hotel was undergoing renovation, which is much needed. However, they lied to the agency about hot water not being available. Said it was a "sector" issue. There was clearly construction going on and, after escalating to our agency after over 24hrs of no hot water, the agency sent a representative by in-person who confirmed not a sector issue. Because we escalated, they did have workers working on regaining hot water to our room until 2AM on Christmas Eve. In addition to the hot water issue, the ceiling of our room had clear water damage, the carpet was disgusting, beds were basic, and there was almost a 1" gap between the bottom of the room door and the floor. Patagonia is a very windy place so the wind would come through and move the shades around all night long. This "hotel" is more like a run down motel. I only hope the renovations are done properly as it could have potential, but lying to hotel guests is a complete NON-starter for me. Would never stay there again. Only positive I can give is the staff that ran the breakfast room downstairs was always welcoming.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Bellavista

Puerto Varas

Quaint German-style hotel, right on the water. Easy walk to downtown for restaurants or shopping. Solid breakfast options in the morning. Decent WiFi.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Only complaint is the toilet in the main bedroom was right up against the towel warmer. Bit cramped.

Activity Reviews

Half Day tour - The Seven Explorers

Easter Island

Quality of Experience

Guides, Drivers and Staff

Transport

Wished the van's A/C was a bit stronger. It was a warm day and the bus got very hot.

Rano Raraku Volcano & Anakena White Sand Beach

Easter Island

Sebastian did a great job sharing his knowledge of the history of the islands and the statues!

Good Bye Easter Island - Transfer to the Airport for your flight to Santiago.

Chile

Our driver was so sweet! She knew our luggage was too big for her car, so she arranged for a cousin to come help from across the island. Both were very welcoming and gave us a parting gift. Far more than I could expect from a transport experience.

Guides, Drivers and Staff

Transport

Kari Kari Cultural Show and Dinner

Easter Island

We had a great time at the show and dinner afterwards was delicious!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Grey Glacier Round Trip Navigation

Chile

Quality of Experience

Guides, Drivers and Staff

Transport

Estancia La Península Full Day

Puerto Natales

High winds cancelled the activity

Torres del Paine National Park - Private Panoramic Tour

Chile

Torres del Paine is absolutely stunning! Even when dealing with what felt like hurricane-force winds, we just couldn't help but stand there are stare at the gorgeous surroundings.

Quality of Experience

Food

Guides, Drivers and Staff

Nacho is the BEST!

Transport

Visit the Saltos del Petrohue - Todos Los Santos Lake & Osorno Volcano

Chile

Quality of Experience

Guides, Drivers and Staff

Transport

Chiloe Fauna: Ancud, Caulin & Penguins of Puñihuil

Chile

Quality of Experience

Weather cancelled seeing the penguins

Guides, Drivers and Staff

Transport

Jimena from KimKim was truly wonderful to work with. She met with us over zoom several times to go over our goals and ideas for the trip, and she helped us work out all logistics. When we were in Chile everything worked perfectly and we felt very taken care-of. Even when one of our excursions was cancelled, KimKim had already rebooked us on a new one before we even knew there was an issue. We will definitely use them again for future travel abroad plans!!

Hotel Reviews

Hotel Cabo De Hornos

Punta Arenas

Great location and nice gym. Very well laid out rooms.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Costaustralis

Puerto Natales

Beautiful views of the water and mountains; easy to walk to restaurants and stores.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Ismael

Santiago

Comfortable stay right in Santiago!

Authenticity & Character

Location

Easy to get to a park and other places.

Staff

Cleanliness & Comfort

Activity Reviews

Visit the Isla Magdalena Penguin Colony

Punta Arenas

This was super cute; it gets cold on this island so be prepared with warm clothes!

Quality of Experience

Guides, Drivers and Staff

Transport

Hiking at Laguna Sofia & Estancia Rupestre

Puerto Natales

Loved this hike; was a challenge (5 miles) but not too difficult. Views are spectacular. We saw a condor on the path!

Quality of Experience

Guide was great; loved seeing the cave drawings

Guides, Drivers and Staff

Transport

Boat Tour to Bernardo O Higgins National Park, Serrano & Balmaceda Glaciers

Puerto Natales

This was 7 hours; a bit too long for us.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Torres del Paine Full Day Private Tour

Chile

Beautiful scenery; lots to learn. Great photo spots!

Quality of Experience

Food

Guides, Drivers and Staff

Andres was fantastic!

Transport

Trip Briefing at Dittmar Adventures

Puerto Natales

Easy to get to this location and they were able to answer all of our questions!

Quality of Experience

Guides, Drivers and Staff

Transport

Santiago City Tour

Chile

Was a bit long for our first day after a long flight, but great information!

Quality of Experience

Guides, Drivers and Staff

Transport

It was nice having a air conditioned van!

Francisco helped us design our perfect trip to Patagonia and Atacoma. He gave us options for various tours and recommended the must see sites at each location. It was patient and worked through multiple relations as we find tuned the number of days in each part of the trip. Once we picked exactly what he wanted to do, he arranged all of the hotels, tours, transfers, and in country flights. Everything went flawlessly minus one hiccup with a tour in Santiago but kimkim immediately found us another option that worked out even better.

Highly recommend kimkim and Francisco. Their website allows them to communicate very effectively and we received the information we needed for the next day every evening. We didn’t have to spend any time hunting for tickets, boarding passes, etc.

Finally, the hotels were great and very comfortable.

Hotel Reviews

Hotel Las Dunas

El Calafate

The most beautiful view you could imagine. The hotel, like most hotels in the town, or a little further from the center then you might expect but it was not at all inconvenient. We walked in several times but also there are taxis. Property isn’t fancy but it is clean, family friendly, and perfect for a trip to Patagonia. Highly recommend!

Location

The view of the lake is incredibe

Staff

Very friendly!!

Hotel La Casa de Don Tomás

San Pedro de Atacama

Excellent hotel! 7 minute walk to town with a pool and clean modern rooms. The buffet breakfast was really good and dinner options were delicious.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Clean rooms and good housekeeping

Activity Review

Glacier Perito Moreno + Navigation

El Calafate

This is an absolute must. The overall experience is fantastic. The boat is clean with great Internet service and the views are unbelievable. They take you to a restaurant in the park for lunch and bring you right up to the glaciers. The trip from town is surprisingly short so it does not become a very long day.

Quality of Experience

Guides, Drivers and Staff

Transport

Marcela was amazing and instrumental in planning our excellent Chile adventure. She was always ready with excellent ideas and understood exactly how we wanted to spend our time as a family enjoying the sites. Every detail was taken into consideration with care from who was picking us up, at what specific time and for how long and even what up bring or wear was included in the detailed information that Marcela offered. We had a very last minute change in our family where a different family member came and in less than 4 days from our arrival Marcela quickly adapted and helped us make all of the travel arrangements with the flights saving us time, money and making it hassle free , we are so grateful to Marcela and the KimKim.com staff for our amazing travel adventure that went without any issues over 10 days and varius regions : Santiago, Puerto Monnt, Puerto Natales, Valparaiso , Torres del Paine to Puerto Varas- we did kayaking, ride and beer, hiking around volcanoes all lifetime memories we will never forget!! Thank you.

Hotel Reviews

Hotel Cabaña Del Lago Puerto Varas

Puerto Varas

Rooms where clean, the temperature in the rooms was not able to be controlled and the window open a slight bite to let air in thankfully, the staff was professional.

Authenticity & Character

Location

Cr

Staff

Cleanliness & Comfort

Hotel Ladera

Providencia

Great central location wthe comfortable very clean beautiful rooms and friendly staff!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Valparaíso & Wine Tour - Private

Santiago

Cami was an excellent guide, incredibly knowledgeable!!

Quality of Experience

Ty

Guides, Drivers and Staff

Transport

San José Volcano & Andes Mountains

Santiago

Sebastian was an excellent guide for this adventure!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Bike & Beer

Puerto Varas

Quality of Experience

Guides, Drivers and Staff

Transport

Day Trip to Vicente Pérez Rosales National Park

Chile

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Kayaking on Reloncaví Fjord

Puerto Varas

Quality of Experience

By

Food

Guides, Drivers and Staff

Transport

EcoCamp Wildlife Safari Farewell

Chile

Quality of Experience

Fr

Food

Guides, Drivers and Staff

Transport

EcoCamp Wildlife Safari Sunday

Torres del Paine

Quality of Experience

Food

Guides, Drivers and Staff

Transport

EcoCamp Wildlife Safari Wednesday & Saturday

Torres del Paine

The best way to experience Torres del Paine!!! Amazing staff, food , accommodations. Everyone here is very passionate about where they work and serve- amazing!

Quality of Experience

Food

Guides, Drivers and Staff

Everyone is passionate about their work and keeping everyone safe and having the very best experience!

Transport

Overall excellent trip

Nara did an excellent job and was always present and very responsive.

The staff at the hotel patagonia pristine was excellent

the guide Armand and driver. Juan in Patagonia were excellent too.

We started to plan our trip to Pagaonia in April, 2024. We had been to this area before, and I thought it was one of the most beautiful places we had ever been. Having used Kimkim to plan our 2023 trip to South America and other trips, I wanted to use their services again. Having Riwal as our advisor was a wonderful experience. His communication was stellar! He responded quickly and was sensitive to our needs and requests. When our son, Justin, decided to go with us muh later inthe process. we were able to add him to the tours, and Riwal was absolutely wonderful in helping with his hotels and transfers. When a tour was cancelled, Riwal immediately gave us other options and then processed a refund when we decided to spend the afternoon on our own.

We had a fantastic local coordinator named Jose Luis who was so instrumental in making things work. When our morning tour to Magdalena Island to see the penguins was cancelled and then commenced without prior notice(except for a 7am knock on our door when we were sound asleep), Jose arranged for us to join the afternoon tour and to take the 8:00 pm bus to Puerto Natales. It all worked out perfectly-actually better than the original plans.

Probably one of the most determining factor of our trip enjoyment was our private guide and driver, "Nacho". Late in the planning process, Riwal suggested having a private guide on our full day tour of Torres del Paine. This is what I wanted to begin with, so I was happy to do so. Nacho was so good, that we continued to forego the group tours and have us as our private guide and driver the next two days. He was knowledgeable, personable and flexible with our needs and requests. He and our son Justin forged a tight bond and lasting friendship. We absolutely loved our trip to Punta Arenas and to Puerto Natales. Thank you Kimkim, Riwal, Jose Luis and Nacho for making this happen.

Hotel Review

Best Western Patagonia / Hotel Borde Glaciar

Puerto Natales

Our room was beautiful with a stunning view. It is out of town a bit, so a taxi was needed each time we decided to go into Puerto Natales. The cost is only around 5000 pesos($5 USD)

Authenticity & Character

T

Location

The view is beautiful

Staff

Cleanliness & Comfort

Activity Reviews

Torres del Paine National Park - Panoramic Tour

Chile

The most beautiful place on this earth! Get Nacho as your guide.

Quality of Experience

Guides, Drivers and Staff

Nacho is wonderful!

Transport

Magdalena Island - Penguin Encounter Half Day Tour

Chile

Quality of Experience

Guides, Drivers and Staff

Transport

Full Day Tierra del Fuego - King Penguin

Punta Arenas

Absolutely worth your while to go see the King penguins.

Quality of Experience

Guides, Drivers and Staff

Transport

My trip to Chile was a blast! Every tour guide I met was so friendly and helpful. They really made my day trips exciting and educational.
My coordinator, Jesse, in Santiago was very knowledgeable and patient. She listened well to my needs and questions; together we worked out this fantastic 14 day itinerary in Chile from north to south, from land to island, from desert to ocean,… I had a great time! Thank you, Jesse and Kimkim, for making my trip fun and productive!

I would like to thank the Kim Kim team and Responsible travel, especially Riwal, Angel, Eduardo and Jenny. We just spent 10 days in Santiago, Valparaiso, and Cascada de las Animas and had a wonderful experience. The wine experiences were fabulous especially Aconcagua Farms. Santiago is a modern and vibrant city and our City tours with Angel and Jenny were great. The empanada, ceviche and Churro cooking class that Jenny did for us was really well done. We felt as though we had been invited into their home. The street art tour that Angel did for us in Valparaiso was one of my favorite experiences. Angel's knowledge of the artists and the history was inspiring. We finished our week at Cascada de las Animas, in the Andean foothills, Horseback riding and ziplining. The place was beautiful the food was great and the people so warm and helpful. I highly recommend the Kim Kim team for anyone considering international travel.

Hotel Reviews

Cascada de las Animas

San Alfonso

What a fun stay, the staff and experiences were great. Some of the best food we had in Chile, Highly recommended

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Casa Higueras Hotel

Valparaiso

Fabulous hotel, the staff and food were great. Highly recommended

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Full Day Quintero Coastal Experience + Visit to Aconcagua Farms

Chile

Swimming in the Pacific, visiting the local fish market and having the best Clams ever this was a great day, it was topped off with a visit to Aconcagua Farms, which has to be one of my favorite winery experiences ever and we live in California.

Quality of Experience

Guides, Drivers and Staff

Transport

Chilean Food Tour & Picnic with a View of Santiago

Santiago

I really love visiting local markets like this and Angel was an excellent guide and very knowledgable.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

The entire team was really wonderful! I spent so much time communicating with Riwal before the trip. He was so accommodating and was great about adding Justin at the last minute and working out his details. I couldn’t ask for a better organizer.
While in Patagonia, Jose was our go to man. I appreciate his willingness to help when we had a cancellation of the Magdalena Island penguin tour. We loved the afternoon tour and the 8 pm bus ride to Puerto Natales worked perfectly.
Our guide, Nacho, was the perfect match. He was flexible with our itinerary and was so helpful with any issue we had. He was the best!

Activity Reviews

Blue Lagoon / Laguna Azul Hike to Laguna Cebolla

Chile

Quality of Experience

Guides, Drivers and Staff

Transport

Magdalena Island - Penguin Encounter Half Day Tour

Chile

Quality of Experience

Guides, Drivers and Staff

Transport

Torres del Paine National Park - Private Panoramic Tour

Chile

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Full Day Tierra del Fuego - King Penguin

Punta Arenas

Quality of Experience

Guides, Drivers and Staff

Transport

Very well coordinated and orchestrated by KimKim and our local specialist. Tours and guides, including Angel, were knowledgeable and otherwise ideal. Just a few things that did not meet expectations: (1) getting an accurate final itinerary (but we were keeping our own version concurrently), (2) waiting time at the airport once we arrived was rather long (particularly challenging after 24 hours in transit) and the KimKim greeter and then the driver, ultimately, spoke no English, which made communications challenging, and (3) the hotel in Santiago did not measure up in any way to its billing.

I just returned from an unforgettable trip to Argentina. Riwal put together an itinerary that included Buenos Aires, Mendoza and Bariloche. Together with Alejandra they picked must do tours and coordinated all accommodations and transfers to all locations. As a busy working mom who loves to travel but doesn’t have time to research the ins and outs, their service was pivotal to having an amazing experience. I was able to truly enjoy the trip as a traveler without the stress of coordinating everything else. I just had to show up and have a good time. I highly recommend them.

Riwal did an excellent job planning our Chilean wine & more excursion! He was extremely professional, in spite of us making several changes along the way. He was quick to suggest options during the planning process and continued to check in with us throughout the actual trip to ensure we were enjoying ourselves. We were able to visit wineries from several areas including Maipo Valley and Valperaiso. Each was a unique experience and we kept saying that each one was even better than the prior one! Although we asked to do winery tours every day, towards the end of trip we were a bit "wined out" and asked if he could cancel our last winery and find something else for us to do. In less than a day we were rescheduled for a Chilean cooking class which turned out to be one of our very favorite experiences on the trip. Our guides were fantastic and our driver was great. I would highly recommend kimkim for anyone planning a trip to Chile and would suggest you ask to work with Riwal -you will not be disappointed!

Hotel Reviews

Casa Higueras Hotel

Valparaiso

I cannot say enough good things about this hotel. The staff was amazing from Marco who met us when we arrived, to Dorinda who served us at breakfast (and even going ac way to get me coke light instead of coffee each morning) to Christobal who took care of us at dinner. The location was beautiful, the rooms were spacious and each one was unique, and the people couldn't have been nicer.

Authenticity & Character

Each detail of the hotel was unique and beautiful

Location

At the to of the hill with fantastic views of the city and the ocean.

Staff

Everyone was so friendly and helpful

Cleanliness & Comfort

Casa Bueras Hotel (ex Lastarria)

Santiago

The hotel and the staff were wonderful. While Lastarria was interesting, we didn't feel as safe walking around there as we did in other places in the city

Authenticity & Character

The outside area terrace and pool area were excellent places to just hang out after a busy day.

Location

The surrounding area was a little less safe feeling than other places in the city.

Staff

Eric was great!

Cleanliness & Comfort

Activity Reviews

Full Day Quintero Coastal Experience + Visit to Aconcagua Farms

Chile

We started the day at the beach and stopped at a local fish market for some samples of fresh ceviche, clams, and shellfish. The highlight, though was Aconcagua Farms - by far our favorite winery! It's a small winery that also produces sangrias which was an interesting change of pace. Their sustainable and regenerative farming practices were so interesting and the owners were so energetic and likable!

Quality of Experience

Guides, Drivers and Staff

Transport

Visit to the Santa Ema Wineyard - with winetasting

Chile

Sophia led our tour. She was so engaging and you could tell that this family owned business feels like family to the entire staff. It was a great tour and the wines were excellent.

Quality of Experience

Guides, Drivers and Staff

Transport

Chilean Food Tour & Picnic with a View of Santiago

Santiago

We always start every new city with a good tour and this one didn't disappoint. In addition to the stops to try various dishes, we got some interesting history from Angel, and then bought food in the market that Jenny put together for a picnic lunch in the hills above the city -- it was perfect!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Full Day Colchagua Valley Wine Tour: Explore Montgras & Santa Cruz Vineyards

Santiago

We changed this to a coming class with Responsible Travel Chile and we're so glad we did. The best experience of our trip.

Quality of Experience

Guides, Drivers and Staff

Jenny and Angel are the best!

Transport

Angel picked us up and took us directly there. We wanted to take the metro back, do he made sure to walk us there and that we knew exactly where to go