Kimkim Trip Reviews for Chile

4.8
Based on 266 ratings
Read 266 verified reviews by travelers who booked their trip to Chile on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Overall good experience
Chile | Feb 11 - Feb 21, 2024

Bruno
Bruno P.
Seattle, WA | Reviewed on Mar 09, 2024
Francisco was very attentive to our needs and quick to respond. There were some minor miscommunications that were frustrating but ultimately resolved. The communication model through Whatsapp is a bit confusing, requiring multiple points of contact. Once we got used to their way of doing business, we were able to relax a bit. The excursions were good quality overall. We loved the Mendoza wine tour. The lunch at the end of the end was excellent. There were only a couple of half day tours in... Read more

Francisco was very attentive to our needs and quick to respond. There were some minor miscommunications that were frustrating but ultimately resolved. The communication model through Whatsapp is a bit confusing, requiring multiple points of contact. Once we got used to their way of doing business, we were able to relax a bit.

The excursions were good quality overall. We loved the Mendoza wine tour. The lunch at the end of the end was excellent. There were only a couple of half day tours in Puerto Varas that seemed like a waste of time. We would have been better off relaxing at the beach than sitting in a car for hours.

Overall, I would say it was a positive experience; though, like anything of this complexity and duration, there were some snags along the way.

Hotel Reviews
Pullman Santiago El Bosque
Las Condes, Santiago
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Park Inn by Radisson Puerto Varas
Puerto Varas
Authenticity & Character
Location
Staff
Cleanliness & Comfort
There were some areas of the hotel that were only accessible by stairs, making a difficult for those with mobility issues.
Hotel Diego de Almagro Punta Arenas
Punta Arenas
Authenticity & Character
Location
Staff
We had arranged to have laundry done while we were on an overnight trip, but when we got back, it had not been done, resulting in an emergency trip to the store for clean clothes.
Cleanliness & Comfort
Hotel Casa de la Patagonia
Puerto Natales
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Puerto Montt & Puerto Varas City Tour
Puerto Montt & Puerto Varas City Tour
Chile

A lot of time spent on a bus and not a lot to see.

Quality of Experience
Guides, Drivers and Staff
Transport
Visit Frutillar and Puerto Octay Towns in Llanquihue Lake - Half Day
Visit Frutillar and Puerto Octay Towns in Llanquihue Lake - Half Day
Chile

We spent a lot of time driving stuck in traffic and didn’t get to see much other than an old German settlement and a small lake town. Our time would’ve been better spent at the beach or on a boat ride.

Quality of Experience
Guides, Drivers and Staff
Our driver was friendly, but it seems he was not experienced with this particular excursion.
Transport
We spent a lot of time stuck in traffic.
Torres del Paine Full Day (drop-off in Puerto natales)
Torres del Paine Full Day (drop-off in Puerto natales)
Punta Arenas

Overall excellent experience. The guide was very knowledgeable. If only the weather had cooperated to allow us to see the famous Torres.

Quality of Experience
Guides, Drivers and Staff
Transport
Navigation Excursion - Serrano Glacier and Patagonic Lunch
Navigation Excursion - Serrano Glacier and Patagonic Lunch
Chile

The glaciers were beautiful.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Full Day tour to Chiloe  - The Island of the Legends
Full Day tour to Chiloe - The Island of the Legends
Puerto Varas

The guide was very knowledgeable and an excellent planner, accounting for delays and transfers.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Wine and Olive
Full Day Wine and Olive
Mendoza

The tour was well rounded, and the lunch at the end was excellent.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Wine Tasting, Valparaiso and Viña del Mar- Group Tour
Wine Tasting, Valparaiso and Viña del Mar- Group Tour
Santiago

“Wine tasting” in the title is a little misleading, because the only wine that you taste is what you get at a rest stop on the way to the coast. Unfortunately, some of the experiences we had planned on were closed when we got there, so the driver had to make alternate plans. Valparaiso is a charming and busy town with some picturesque streets. Overall, I would say not my top experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Transfer to the Airport for your flight to Puerto Montt - Transfer to Puerto Varas
Transfer to the Airport for your flight to Puerto Montt - Transfer to Puerto Varas
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Francisco Torres
Francisco
Francisco Torres
Local specialist in Santiago & Quito | Replied on Mar 11, 2024
Dear Bruno, Thank you for taking the time to share your feedback. I'm glad to hear that overall, your experience with us was positive, and I appreciate your understanding regarding the minor miscommunications that occurred. Your comments regarding the communication model through Whatsapp are duly noted, and we will certainly look into streamlining our communication process to make it more user-friendly for our clients. I'm delighted to hear that you enjoyed the Mendoza wine tour and the... Read more

Dear Bruno,

Thank you for taking the time to share your feedback. I'm glad to hear that overall, your experience with us was positive, and I appreciate your understanding regarding the minor miscommunications that occurred. Your comments regarding the communication model through Whatsapp are duly noted, and we will certainly look into streamlining our communication process to make it more user-friendly for our clients.

I'm delighted to hear that you enjoyed the Mendoza wine tour and the excellent lunch. Your input is valuable, and we will review our excursion offerings to ensure a more enjoyable and fulfilling experience for our clients in the future.

We are committed to continuously improving our services, and your feedback is instrumental in this process.

Thank you once again for sharing your experience, and we hope to have the opportunity to welcome you back for an even more enjoyable and seamless experience in the future.

Chile from north to south
Chile | Feb 14 - Mar 1, 2024

B
Bianca V.
Romania | Reviewed on Mar 02, 2024
We loved our trip and having everything perfectly setup by Angel was a blessing, made everything so much easier than if we would’ve been on our own. Atacama was spectacular, so was Patagonia. All guides were very knowledgeable and friendly, tours were so much better when u have someone who can give u all details. Hotels are lower quality vs what one with European experience might expect. Thank you, Angel! Read more

We loved our trip and having everything perfectly setup by Angel was a blessing, made everything so much easier than if we would’ve been on our own. Atacama was spectacular, so was Patagonia. All guides were very knowledgeable and friendly, tours were so much better when u have someone who can give u all details. Hotels are lower quality vs what one with European experience might expect. Thank you, Angel!

Hotel Reviews
Park Plaza Santiago
Santiago

AC in all rooms making awful noise, bathrooms and showers shpuld be updated, they look they’ve been last setup in the 90s. Otherwise all personnel quite nice and friendly, very good neighborhood.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel La Casa de Don Tomás
San Pedro de Atacama

Great rooms, especially the new part, the Refugio. Avoid their restaurant, average food.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Park Inn by Radisson Puerto Varas
Puerto Varas

Not a good one, not so clean, awfull bathrooms. To be avoided.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Diego de Almagro Punta Arenas
Punta Arenas

Nice ocean view rooms, hotel looks old and not well maintained. Awful bathroom with shower splashing around. Beware of reception asking for additional credit card.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Best Western Patagonia (ex Borde Glaciar)
Puerto Natales

Really nice, only thing that it’s 3km out of town.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Adventure Day at Maipo Valley - Waterfalls, Adrenaline & More!
Adventure Day at Maipo Valley - Waterfalls, Adrenaline & More!
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Astronomical Tour -  Atacama Desert
Astronomical Tour - Atacama Desert
San Pedro de Atacama

Highly dependent on weather and moon. Ours not a good experience.

Quality of Experience
Full Day Trip- Red Rocks, Lagunas Altiplanicas & Atacama Salt Flats.
Full Day Trip- Red Rocks, Lagunas Altiplanicas & Atacama Salt Flats.
San Pedro de Atacama
Torres del Paine National Park - Panoramic Tour
Torres del Paine National Park - Panoramic Tour
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Magdalena Island - Penguin Encounter Half Day Tour
Magdalena Island - Penguin Encounter Half Day Tour
Chile
Half Day Tour - Baltinache Hidden Lagoons
Half Day Tour - Baltinache Hidden Lagoons
Chile
Afternoon Visit to "Valle de La luna "
Afternoon Visit to "Valle de La luna "
Chile
Navigation Excursion - Serrano Glacier and Patagonic Lunch
Navigation Excursion - Serrano Glacier and Patagonic Lunch
Chile
Visit the "Saltos del Petrohue", "Todos Los Santos Lake" and Osorno Volcano
Visit the "Saltos del Petrohue", "Todos Los Santos Lake" and Osorno Volcano
Chile
Full Day tour to Chiloe  - The Island of the Legends
Full Day tour to Chiloe - The Island of the Legends
Puerto Varas

Boring, too long in the bus to Castro and back

Dolphins Watching - From Punta Arenas
Dolphins Watching - From Punta Arenas
Punta Arenas
Local specialist: Angel Gutierrez
Angel
Angel Gutierrez
Local specialist in Santiago & Quito | Replied on Mar 02, 2024

Hi Bianca!
Thanks for your Review it's very constructive so we can keep improving our service :)

It was great to have you in Chile with us, I am glad you had a nice experience Exploring my home country. I understand your experience with hotels could be better I appreciate all your comments.
I hope Toma learned much about Chile and our Culture and you can all come back to visit again one Day. My Team and I are all grateful to have such a lovely family to visit us!!

Best Regards,
Angel.

Our holiday in Chile and Patagonia was outsta...
Chile | Feb 8 - Feb 17, 2024

Krishnan
Krishnan S.
Houston, TX | Reviewed on Feb 26, 2024
Our holiday in Chile and Patagonia was outstanding. It started in Santiago, we then went down to Punta Arenas. Punta Arenas is the gateway to Patagonia. The trip to Tierra Del Fuego to see the King Penguins was one of the highlights of the trip. Our guide throughout the day long visit was professional and kept us informed all through the journey. It was well organized. We then went to Puerto Natales to visit Torres Del Paine. The hike to the base of Torres Del Paine though arduous was... Read more

Our holiday in Chile and Patagonia was outstanding. It started in Santiago, we then went down to Punta Arenas. Punta Arenas is the gateway to Patagonia. The trip to Tierra Del Fuego to see the King Penguins was one of the highlights of the trip. Our guide throughout the day long visit was professional and kept us informed all through the journey. It was well organized. We then went to Puerto Natales to visit Torres Del Paine. The hike to the base of Torres Del Paine though arduous was certainly well worth the effort. Key pointers hike up the mountain with water snacks and I phone. Limit the load that you carry up the mountain. Our guides Vicente and Marcos were outstanding. Visiting the Balmaceda and Serrano glaciers was once again one of the highlights of the trip. The final leg of our trip was in Atacama. One of kind place. Lots to see there. We would need at least a week to explore Atacama. The hotels picked by Florencia were quite good. We had a great time. Would definitely do this trip again.

Hotel Reviews
Hotel Alma Sur
Punta Arenas
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel La Casa de Don Tomás
San Pedro de Atacama
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Casa de la Patagonia
Puerto Natales
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Flor Bonis
Flor
Flor Bonis
Local specialist in Córdoba | Replied on Feb 26, 2024
¡Hola Krishnan!
How exciting to read your review! 😊 I'm delighted that you enjoyed your trip to Patagonia and Atacama so much. Exploring Tierra del Fuego and coming face to face with the king penguins is truly an unforgettable experience :)
And Torres del Paine... what an impressive place! I know the hike to the base can be challenging, but the effort is always worth it when you arrive and behold the majesty of the Torres! Your advice is spot on; it's important to be prepared and only... Read more

¡Hola Krishnan!
How exciting to read your review! 😊 I'm delighted that you enjoyed your trip to Patagonia and Atacama so much. Exploring Tierra del Fuego and coming face to face with the king penguins is truly an unforgettable experience :)

And Torres del Paine... what an impressive place! I know the hike to the base can be challenging, but the effort is always worth it when you arrive and behold the majesty of the Torres! Your advice is spot on; it's important to be prepared and only carry what's necessary to fully enjoy the journey.

I'm happy to have been able to contribute to making your experience memorable, from choosing the hotels to planning the activities. I definitely hope to have the opportunity to help you organize another trip in the future! Until the next adventure! 🌟
Best regards,
Flor 🌻

Family adventure in Patagonia
Chile | Feb 16 - Feb 22, 2024

G
Gladys G.
Newark, NJ | Reviewed on Feb 23, 2024
Francisco and his team were excellent. They went above and beyond in helping me and our family plan this trip. They communicated on time and outside of business hours to ensure that we are able to get what we needed during our trip. The trip has so many little details that is hard to remember especially when booked so far in advanced. Everything went smoothly. It requires effort in all parties.
The tours were also very good. The guides and transfer from Turismo Selknam were very efficient...
Read more

Francisco and his team were excellent. They went above and beyond in helping me and our family plan this trip. They communicated on time and outside of business hours to ensure that we are able to get what we needed during our trip. The trip has so many little details that is hard to remember especially when booked so far in advanced. Everything went smoothly. It requires effort in all parties.
The tours were also very good. The guides and transfer from Turismo Selknam were very efficient and organized in getting us to see the King Penguins. Paulina was very knowledgeable of the area - Punta Arenas, Porvenir/Tierra del Fuego.
The hotel La Yegua Loca is a very charming boutique hotel and has a great restaurant. I got a lot of souvernirs here including the serving wood board , wool slippers and stuffed penguin and sheep.

Torres del Paine is very beautiful but relatively small to drive. We have a 6 year old so the maximum hike that we can do is about 1 to 2 hours. We stayed outside of the park called Morenna Lodge. The restaurant chef is very good and the overall service is good.

The real highlight of our trip is the Estancia La Peninsula. Alejandro the tour guide is very humorous and knowledgeable of the area. Macleod, the captain of the boat is very good with kids. My husband and I have no experience with horses so he ride with my daughter. She was so comfortable with him the she fell asleep briefly during the ride.

All of the other hotels that Frnacisco picked also have very good customer service.
My only regret is not staying longer. Chile is really worth to visit. Don't forget to try Calafate sour and Austral calafate. I plan to return in the future and hopefully be assigned to Francisco and his team again.

Hotel Reviews
Hotel Diego de Velazquez
Santiago

Service was good, close to cable car but the area was too loud/thin windows

Staff
Hotel Boutique La Yegua Loca
Punta Arenas
Authenticity & Character
Staff
Cleanliness & Comfort
Best Western Patagonia (ex Borde Glaciar)
Puerto Natales
Location
Staff
Morrena Lodge
Torres Del Paine
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Full Day Tierra del Fuego - King Penguin (Car rental)
Full Day Tierra del Fuego - King Penguin (Car rental)
Punta Arenas
Quality of Experience
Guides, Drivers and Staff
Transport
Estancia La Península Full Day (Car rental)
Estancia La Península Full Day (Car rental)
Chile
Quality of Experience
I
Food
Guides, Drivers and Staff
Transport
Navigation Excursion - Serrano Glacier and Patagonic Lunch
Navigation Excursion - Serrano Glacier and Patagonic Lunch
Chile
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Francisco Torres
Francisco
Francisco Torres
Local specialist in Santiago & Quito | Replied on Feb 23, 2024
Dear Gladys And family,
On behalf of myself and the entire team, I want to express our heartfelt gratitude for your glowing review of our services. It was an absolute pleasure assisting you and your family in planning your trip, and we're delighted to hear that everything went smoothly and exceeded your expectations.
We understand the importance of clear communication and going the extra mile to ensure our travelers have a memorable experience, so it's fantastic to hear that our efforts were... Read more

Dear Gladys And family,
On behalf of myself and the entire team, I want to express our heartfelt gratitude for your glowing review of our services. It was an absolute pleasure assisting you and your family in planning your trip, and we're delighted to hear that everything went smoothly and exceeded your expectations.

We understand the importance of clear communication and going the extra mile to ensure our travelers have a memorable experience, so it's fantastic to hear that our efforts were appreciated. Your kind words about our team members and the tour experiences are truly rewarding, and I'll be sure to pass along your compliments to everyone involved.

I'm thrilled to hear that Estancia La Peninsula was a highlight of your trip and that Alejandro and Macleod provided such memorable experiences. Creating unforgettable moments like these is what we strive for, and it warms my heart to know that your daughter felt so comfortable and at ease during the horse ride.

Thank you also for your feedback on the hotels and for sharing your regrets about not staying longer in Chile. We wholeheartedly agree that Chile is a remarkable destination worth exploring further, and we would be honored to assist you again in the future whenever you decide to return.

Once again, thank you for choosing us to be a part of your travel experience. If there's anything else we can assist you with or if you have any future travel plans in mind, please don't hesitate to reach out.

Warm regards,

Francisco`s team

Beautiful Chile
Chile | Feb 3 - Feb 12, 2024

B
Beth K.
Newark, NJ | Reviewed on Feb 23, 2024
Although we had to contend with lots of weather issues our trip was great. Unfortunately , we had to miss 2 of our planned excursions due to the wildfires and rainy weather. Francisco was always speedy in his responses and helpful in reorganizing our days. Chile is an amazing country. The diversity of the landscape from north to south is wonderful. Read more

Although we had to contend with lots of weather issues our trip was great. Unfortunately , we had to miss 2 of our planned excursions due to the wildfires and rainy weather. Francisco was always speedy in his responses and helpful in reorganizing our days. Chile is an amazing country. The diversity of the landscape from north to south is wonderful.

Hotel Reviews
Huellas y Senderos Hotel
Coyhaique

Gabi and her family are amazing. We felt like part of the family. The breakfasts are delicious and plentiful. I didn’t want to leave!!!

Authenticity & Character
Location
Easy to walk into town
Staff
Amazing!!!!
Cleanliness & Comfort
Hotel La Casa de Don Tomás
San Pedro de Atacama

Nice place with a short 10 minute walk into town center. We enjoyed having the pool to use. Grounds are lovely with lots of seating to relax.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Diego de Almagro Providencia Hotel
Santiago de Chile

Great location in Provence’s. Short walk to cute cafe and restaurant.

Authenticity & Character
Location
Lovely quiet tree lined neighborhood.
Staff
Cleanliness & Comfort
Local specialist: Francisco Torres
Francisco
Francisco Torres
Local specialist in Santiago & Quito | Replied on Feb 23, 2024
Dear Beth, Thank you for your message and for sharing your experience of the trip. I'm glad to hear that overall, despite the weather challenges, you still had a great time exploring Chile. I apologize for the inconvenience caused by the wildfires and rainy weather, resulting in the need to miss out on a couple of planned excursions. It's unfortunate when uncontrollable circumstances impact our plans, but I'm pleased to hear that I was able to assist in reorganizing your days and ensuring... Read more

Dear Beth,

Thank you for your message and for sharing your experience of the trip. I'm glad to hear that overall, despite the weather challenges, you still had a great time exploring Chile.

I apologize for the inconvenience caused by the wildfires and rainy weather, resulting in the need to miss out on a couple of planned excursions. It's unfortunate when uncontrollable circumstances impact our plans, but I'm pleased to hear that I was able to assist in reorganizing your days and ensuring you still had a memorable experience.

Chile truly is an incredible country, and its diverse landscape from north to south never fails to amaze travelers. It's been a pleasure helping you navigate through some of its wonders.

If you have any more feedback or if there's anything else I can assist you with, please don't hesitate to reach out. Wishing you many more wonderful adventures ahead!

Warm regards,

Francisco

good experience
Chile | Feb 4 - Feb 16, 2024

Ingrid
Ingrid W.
Seattle, WA | Reviewed on Feb 23, 2024

Jason (and later Paul) at Kimkim did a nice job planning our itinerary, accommodating specific scheduling needs, and answering questions. We appreciate them. The tours we did in San Pedro de Atacama area were pretty much on the "standard list" of tours, so it was not really unusual or personalized. Guide Nicolas was notably good.

Local specialist: Paul Jones

Flor was extremely available and accommodatin...
Chile | Jan 21 - Feb 3, 2024

Nina
Nina C.
Cortlandt Manor, NY | Reviewed on Feb 15, 2024
Flor was extremely available and accommodating. She listened to what the 4 of us expressed we wanted and really put together a wonderful itinerary. She responded to our questions immediately and was readily available to speak with us if necessary. Our problem was not realizing that the last 6 days were essentially 1 all day travel alternating with1 day at a fantastic location. We didn’t realize just how long the travel times between areas would be. My only suggestion is including that in... Read more

Flor was extremely available and accommodating. She listened to what the 4 of us expressed we wanted and really put together a wonderful itinerary. She responded to our questions immediately and was readily available to speak with us if necessary. Our problem was not realizing that the last 6 days were essentially 1 all day travel alternating with1 day at a fantastic location. We didn’t realize just how long the travel times between areas would be. My only suggestion is including that in the proposed itinerary. But everywhere we went, as well as the accommodations, were perfect. The guides at Remota and Mallin Colorado were amazing. Thank you for such a wonderful trip

Hotel Reviews
Tierra Atacama Hotel & Spa
San Pedro de Atacama
Authenticity & Character
Facilities, staff and excursions
Location
Staff
Cleanliness & Comfort
Everything
Remota Patagonia Lodge
Puerto Natales

The staff and guides were all fantastic! The hotel architecture was so cool.

Authenticity & Character
Location
Near town and on waterfront. I wish it was within Torres del Paines, but my enjoyment wasn’t impacted by that as the guides and excursions they provided were really fantastic
Staff
Cleanliness & Comfort
Hotel Carpa Manzano
Punta Arenas

Basic budget hotel. Outstanding staff

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Very clean! Staff great! Just small basic rooms
Mallin Colorado Ecolodge
Puerto Guadal

Wonderful rustic cabins. Gorgeous setting. Fantastic staff and delicious food. Great excursions and guides. Such a special place

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Puyuhuapi Logde & Spa
Puyuhuapi

Hard to get to but worth it. I wish we’d stayed more than 2 nights. Just gorgeous. Great staff, rooms, staff

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Flor Bonis
Flor
Flor Bonis
Local specialist in Córdoba | Replied on Feb 16, 2024

Hello Nina! (And hello to Peter too) 😅🌻💕
Thank you for your kind words! I'm thrilled to have been able to help plan a wonderful trip for the 4 of you!
I'm delighted to hear that you enjoyed the places and accommodations. It was a pleasure organizing your trip and chat about a lot of things in our calls :) I'll be waiting you for another adventure in South America!

Thanks a lot for trusting in me 🌻💕
Best,
Flor

Our Chile experience was the best!
Chile | Dec 30 - Jan 12, 2024

A
Ana H.
Chicago, IL | Reviewed on Feb 05, 2024

Our Chile experience was the best! Francisco was definitely top of the line! Completely customized to our needs and all the local teams were phenomenal in every city we visited.
The experiences were great! We will definitely use Kimkim again!

Local specialist: Francisco Torres
Francisco
Francisco Torres
Local specialist in Santiago & Quito | Replied on Feb 05, 2024

Hi there!

Thank you so much for your kind words. It fills me with great joy to learn that your time in Chile was enjoyable. It was a pleasure to adapt it to your requirements and make sure each local team performed to the highest standards. We are eager in creating new experiences to you once more in the future.

Best regards, Francisco

All of three of the all-inclusive hotels prov...
Chile | Jan 25 - Feb 3, 2024

T
Theodore B.
Newark, NJ | Reviewed on Feb 04, 2024
All of three of the all-inclusive hotels provided great service, food, and amenities. Jaime the chief of activities at Remota did a great job of explaining options and booking suitable activities. His staff, particular Renota, was great. The second resort, Mallin Colorado, had fewer amenities, but the guide they used Andreas, who took us to all our activities, was responsible and fun to be with. At Puyhuhuapi, the last resort, the staff, again, was excellent. It is a beautiful and unique... Read more

All of three of the all-inclusive hotels provided great service, food, and amenities. Jaime the chief of activities at Remota did a great job of explaining options and booking suitable activities. His staff, particular Renota, was great. The second resort, Mallin Colorado, had fewer amenities, but the guide they used Andreas, who took us to all our activities, was responsible and fun to be with. At Puyhuhuapi, the last resort, the staff, again, was excellent. It is a beautiful and unique hotel that is a great place to relax as well as to hike.
The hotel in Punta Arenas, Carpa Manzano, where we spend just one night, was suitable. Staff was quite helpful.

The only problem with the trip was that we did not understand the driving times between Balmaceda airport and Mallin Colorado or from Mallin Colorado to Puyhuhuapi. On a map the distances suggested about 3 hours and 4-5 hours, respectively, but a large portion of the roads were dirt, so the actual times were nearly double. It took more than 5 hours for the first trip from the airport and nearly 8 hours for the second trip to Puyhuhuapi. That meant that 2 of the 8 vacation days (excluding the arrival and departure days) were just travel. In a pickup truck and then a van, the drives were not scenic enough to compensate for the very long and uncomfortable drives. I am not sure of the solution. Both spots were beautiful and we are happy we saw both, but we felt that

Local specialist: Flor Bonis
Flor
Flor Bonis
Local specialist in Córdoba | Replied on Feb 05, 2024
Hi Ted! ✨ Thanks a bunch for sharing your experience! We're thrilled you enjoyed the hotels and the unique beauty of the Austral Road! I understand that the travel times could be annoying; that's the challenge with Austral Road. However, as you rightly suggest, dedicating more days to it would ensure a fuller and less car-intensive experience. I'm genuinely sorry that the suggested solution wasn't comfortable. I truly hope that these part of Chile can enhance their airports, reducing... Read more

Hi Ted! ✨

Thanks a bunch for sharing your experience! We're thrilled you enjoyed the hotels and the unique beauty of the Austral Road!

I understand that the travel times could be annoying; that's the challenge with Austral Road. However, as you rightly suggest, dedicating more days to it would ensure a fuller and less car-intensive experience. I'm genuinely sorry that the suggested solution wasn't comfortable. I truly hope that these part of Chile can enhance their airports, reducing travel time between spots :)

We're stoked you found both spots beautiful, despite the travel hiccups. Your insights are super helpful as we continue to improve <3

Thanks again for choosing us – we'd love to welcome you back for an Argentine adventure next time!
Best,
Flor 💕

Lynch + 7 trip to Chile.
Chile | Jan 21 - Jan 26, 2024

Susan
Susan A.
Boulder, CO | Reviewed on Feb 02, 2024
Paul was excellent and the resulting itinerary was what the group wanted. However, when we arrived at some of the locations, the itinerary was not what we had planned with Paul. It would seem that local people did not get information from Paul or ignored information from Paul/Kim-Kim. Transfers were handled well except at Las Torres Hotel. Atacama: Thoroughly enjoyed the stay in Atacama. One of my favorite parts of the trip. Punta Arenas: Enjoyed the Magdalena Island tour from... Read more

Paul was excellent and the resulting itinerary was what the group wanted. However, when we arrived at some of the locations, the itinerary was not what we had planned with Paul. It would seem that local people did not get information from Paul or ignored information from Paul/Kim-Kim. Transfers were handled well except at Las Torres Hotel.

Atacama: Thoroughly enjoyed the stay in Atacama. One of my favorite parts of the trip.

Punta Arenas: Enjoyed the Magdalena Island tour from Punta Arenas. However, the hotel room was awful - small for two people in twin beds. Window did not open, AC did not work. Others on the trip had much better rooms. Also did not have good information on options for dining.

Patagonia: Long trip by van to Hotel Las Torres. This part of the trip did not go well. We had communicated with Paul about each of our desires for activities during our stay. But the excursions were not personalized according to each of our requests. The following were problems:
(1); Horseback riding for Martha was approved after many exchanges via email before we arrived. However, when we arrived she was told that she couldn't do horseback riding. Martha has been horseback riding for over 40 years, owns her own horse and rides every week. I had to get firm and somewhat aggressive with Chris and eventually Martha got her rides. But it was a bad start to the time we had there.
(2): Hikes and other excursions: Again, the group had worked together and each of us had our preferences for activities. However, I question the sensibility of assigning myself and Richard to two 13km hikes in one day for people who were 74 and 85 years old! While I can do a single 13 km hike - two in one day was not possible. That left me with a free afternoon and not much was offered in terms of activities.
(3): The transfer from Las Torres Hotel to Punta Arenas Hotel was initially supposed to be in late morning - providing us time for a leisurely breakfast and some exploration around the hotel (including an easy hike). However, at the last minute that morning we were told that we had to leave right away because another couple had to get to the airport. That left no time to enjoy the park that morning. In addition, the van was crammed full, a flat tire had to be repaired in route, and there was no plan for what we were going to do with the 6-7 hours we would have had at the airport. Fortunately we worked with the driver to get us transferred into town at a hotel that kept our luggage, provided an opportunity for a nice lunch, and found a van to take all of us back to the airport at the appropriate time. What frustrates me is that 7 hours could have been spent at Las Torres enjoying more of the area.
Overall I was disappointed with the arrangements in Patagonia.
Easter Island: Amazing! Great guide, interesting history, wonderful hikes. Great hotel. So glad we added this to the trip.
Santiago: Wine tasting tours were excellent and the Santa Rita tour of the garden was an unexpected treat! We arranged a separate tour of the city on our final day - great tour guide.

Local specialist: Paul Jones

Overall a fantastic experience
Chile | Dec 16 - Jan 1, 2024

Jian
Jian X.
China | Reviewed on Jan 31, 2024
This is the second time I’ve used Kimkim for a holiday. I normally do them myself but for harder destinations which require more research I find Kimkim perfect. We had a fantastic trip of a lifetime to Chile and Jesse was super helpful, always so responsive even when on holidays such as Christmas etc so that was something we really appreciated. We had given Jesse some feedback about some small things eg one of the hikes we went on in Patagonia was described as a half day walk in the blurb... Read more

This is the second time I’ve used Kimkim for a holiday. I normally do them myself but for harder destinations which require more research I find Kimkim perfect. We had a fantastic trip of a lifetime to Chile and Jesse was super helpful, always so responsive even when on holidays such as Christmas etc so that was something we really appreciated.

We had given Jesse some feedback about some small things eg one of the hikes we went on in Patagonia was described as a half day walk in the blurb but it actually turned out to be a full day walk (which is quite important to know when you are hiking as the distance/time is something which is important in terms of planning for food and water etc and also night activities afterwards) and some other things which she took onboard. But overall it was a good trip and I would book with Jesse and Kimkim again

Local specialist: Jesse Barrera
Jesse
Jesse Barrera
Local specialist in Santiago | Replied on Feb 02, 2024

Hi Jian,

So happy to hear you enjoyed your trip 😊 It was my pleasure to plan and help out along the way. We know traveling can be a lot sometimes especially during holidays which is why we strive to make you feel accompanied every step of the way.

All the best in your future travels,
Jesse

I can't say enough about the entire experienc...
Chile | Jan 6 - Jan 16, 2024

Andrew
Andrew T.
Canton, GA | Reviewed on Jan 23, 2024
I can't say enough about the entire experience. All the transportation, accommodations and guides performed and exceeded our expectation. Weather was the only factor that affected our trip. All ground transport was waiting for us when we exited our flights or checking out in the lobby of our hotels. Hotel staff at the The Uman Lodge Patagonia was excellent. They communicated with the outfitters during our stay to make sure that our activities and pick up times coordinated. One... Read more

I can't say enough about the entire experience. All the transportation, accommodations and guides performed and exceeded our expectation. Weather was the only factor that affected our trip.

All ground transport was waiting for us when we exited our flights or checking out in the lobby of our hotels.

Hotel staff at the The Uman Lodge Patagonia was excellent. They communicated with the outfitters during our stay to make sure that our activities and pick up times coordinated. One negative comment about the hotel is the access road, a very rough and rocky road. but once you got to the top, it was majestic.

We also really appreciated our private transport from Puerto Arenas. He was an excellent guide as well.

Hotel Reviews
Hotel Cumbres Puerto Varas
Puerto Varas
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Uman Lodge Patagonia
Futaleufu
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Lago Grey
Torres del Paine
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Altiplanico Puerto Natales
Natales
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Las Torres Patagonia
Torres del Paine
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Bridge to Bridge White Water Rafting
Bridge to Bridge White Water Rafting
futaleufu
Quality of Experience
Guides, Drivers and Staff
Transport
Fly Fishing Half-Day
Fly Fishing Half-Day
futaleufu
Quality of Experience
Guides, Drivers and Staff
Transport
Full-Day White Water Rafting
Full-Day White Water Rafting
futaleufu
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Torres del Paine National Park Private Tour
Torres del Paine National Park Private Tour
Puerto Natales
Quality of Experience
Guides, Drivers and Staff
Transport
Hotel Las Torres Tour Options
Hotel Las Torres Tour Options
Chile
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Kayaking in Grey Lake & Grey River
Kayaking in Grey Lake & Grey River
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Boat Trip to Glacier Grey
Boat Trip to Glacier Grey
Chile
Quality of Experience
Guides, Drivers and Staff
if rough weather is visible, maybe advise travelers that if you get sea sick, you may want to go on a different day so the rest of the passengers will not miss out on the experience as we did because they turn the boat around due to a few passengers getting sea sick. They should understand that seeing the glacier is one if not the biggest reason people come to the area.
Transport
Azul River to Bridge White Water Rafting
Azul River to Bridge White Water Rafting
futaleufu
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Jan 23, 2024

Thanks, Andy! It was my pleasure to plan and coordinate such an exciting adventure for you and your brother. Not many travelers are brave enough to visit such remote locations in a faraway country. Kudos to your audacious spirit and very grateful for the detailed reviews of hotels and excursions!
Best regards,
Lorena

The trip overall was a good trip. But pick up...
Chile | Dec 26 - Jan 3, 2024

C
Chun Esther y.
Seal Beach, CA | Reviewed on Jan 19, 2024
The trip overall was a good trip. But pick up and some detail communications were good on day 1 and 2 then dropped off to nothing. The pick ups were always late. More than half hour late. Guides often speak poor English. One Easter island excursion was cancelled last minute. I really think this kind of stuff should not happen. I hated scrambling all day to see what I can do and eventually I ended up with nothing. I should have gone swimming at the beach. Read more

The trip overall was a good trip. But pick up and some detail communications were good on day 1 and 2 then dropped off to nothing. The pick ups were always late. More than half hour late. Guides often speak poor English.

One Easter island excursion was cancelled last minute. I really think this kind of stuff should not happen. I hated scrambling all day to see what I can do and eventually I ended up with nothing. I should have gone swimming at the beach.

Hotel Reviews
Hotel Don Raul
San Pedro de Atacama

Extremely hot in the room. No ac and no fan

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cordillera Refuge
Uyuni

The refuge charges for toilet papers, water and WiFi. Extremely dour in their expressions. They seem to really dislike tourists.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Nuevo Amanecer
Uyuni

Their smiles are appreciated. I could tell they are trying to provide comfort as much as they can. Having a little WiFi would have been nice, but there wasn’t any.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Easter Island Eco Lodge
Hanga Roa

Slightly far from the beach

Authenticity & Character
Location
Staff
They don’t speak english
Cleanliness & Comfort
Holiday Inn Santiago - Airport Terminal
Santiago

Comfy

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Valley of the Moon Tour
Valley of the Moon Tour
San Pedro de Atacama
Quality of Experience
Guides, Drivers and Staff
Transport
Too many pick up stops. Wasted too much time
Tour of Tatio Geysers
Tour of Tatio Geysers
San Pedro de Atacama

Not interesting

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Cejar Lagoon, Ojos del Salar & Tebenquiche
Cejar Lagoon, Ojos del Salar & Tebenquiche
San Pedro de Atacama

Lagoons were interesting and floating in the lagoon was well organized.

Quality of Experience
Guides, Drivers and Staff
Transport
Too many pick up stops
Uyuni Desert Excursion - Day 1
Uyuni Desert Excursion - Day 1
Uyuni
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Morning Tour to Orongo
Morning Tour to Orongo
Easter Island
Quality of Experience
Guides, Drivers and Staff
Transport
Uyuni Desert Excursion - Day 2
Uyuni Desert Excursion - Day 2
Uyuni
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Uyuni Desert Excursion - Day 3
Uyuni Desert Excursion - Day 3
Uyuni
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Uyuni Desert Excursion - Day 4 & Return to San Pedro
Uyuni Desert Excursion - Day 4 & Return to San Pedro
Chile
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Afternoon Tour to Ahu Akivi
Afternoon Tour to Ahu Akivi
Easter Island

Wish the guide spoke better English

Quality of Experience
Guides, Drivers and Staff
Transport
Rano Raraku and Anakena Tour
Rano Raraku and Anakena Tour
Easter Island

Overall a good tour. Just the group is too big.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Jesse Barrera
Jesse
Jesse Barrera
Local specialist in Santiago | Replied on Jan 20, 2024
Hi Esther, Thank you for taking the time to share your thoughts. I'm happy to know that overall you had a good experience and you enjoyed the sights in Uyuni. I understand your frustration with what seemed to be delayed pickups. The driver has to pick up other travelers which is why a window is given, for some days that window can be up to 40 minutes as stated in the itinerary. I'm sorry you weren't able to enjoy the snorkeling session as planned, the weather wasn't ideal and I reached out... Read more

Hi Esther,

Thank you for taking the time to share your thoughts. I'm happy to know that overall you had a good experience and you enjoyed the sights in Uyuni.

I understand your frustration with what seemed to be delayed pickups. The driver has to pick up other travelers which is why a window is given, for some days that window can be up to 40 minutes as stated in the itinerary.

I'm sorry you weren't able to enjoy the snorkeling session as planned, the weather wasn't ideal and I reached out as soon as I was informed of the cancellation.

We are currently looking to work with other accommodation options Uyuni so our travelers can have a more enjoyable experience during their time there.

All the best in your future travels,
Jesse

10-day Chile adventure
Chile | Dec 22 - Dec 31, 2023

J
Jananee J.
Dallas, TX | Reviewed on Jan 15, 2024
We recently embarked on a remarkable 10-day adventure in Chile, expertly crafted by our trip planner, Francisco. The itinerary, flexible and seamlessly modified via Francisco's responsive WhatsApp communication, showcased impeccable pick-up and drop-off logistics. Beginning our trip in the Atacama desert was surreal. Aptly named the driest desert in the world, it offered clear night skies, small stone houses, and a unique atmosphere. Our exploration included the Moon Valley, lagoons,... Read more

We recently embarked on a remarkable 10-day adventure in Chile, expertly crafted by our trip planner, Francisco. The itinerary, flexible and seamlessly modified via Francisco's responsive WhatsApp communication, showcased impeccable pick-up and drop-off logistics.

Beginning our trip in the Atacama desert was surreal. Aptly named the driest desert in the world, it offered clear night skies, small stone houses, and a unique atmosphere. Our exploration included the Moon Valley, lagoons, Atacama salt flats, beautiful flamingoes, floating in Piedre Lagoon, and spending time at the El Tatio geysers.

In Santiago city, we explored captivating attractions, aided by the excellent guide Jose who provided a fantastic city tour and great suggestions for activities. A magical sunset view from the Sky Costanera added to our experience. Valparaiso and Vina Del Mar, with their undeniable charm, added a delightful touch to our journey.

Heading south to Puerto Natales, we encountered a sudden drop in temperature and windy conditions, with late sunsets creating a unique atmosphere. We visited the Myladon cave, took a panoramic tour to Torres del Paine, and had a one-of-a-kind experience at Grey Glacier, marveling at a glacier that is thousands of years old.

Throughout our adventure, the hotel accommodations consistently met our expectations, contributing to an overall excellent travel experience.

Special thanks to Francisco for curating a memorable trip that beautifully balanced relaxation and exploration, showcasing the diverse beauty of Chile's landscapes and cities.

Hotel Reviews
Hotel La Casa de Don Tomás
San Pedro de Atacama

Good vegan options at the restaurant

Authenticity & Character
Location
Close to Caracoles street, where the shops and restaurants are located
Staff
Cleanliness & Comfort
Small rooms
Hotel Diego de Velazquez
Santiago

Centrally located, close to all attractions, walking distance to Sky costenara.

Authenticity & Character
Location
Staff
The maid accidentally took our bag of socks, thankfully our tour guide helped brining t back to us at the airport
Cleanliness & Comfort
Best Western Patagonia (ex Borde Glaciar)
Puerto Natales

Beautiful views, but they have repetitive breakfast menu. Not vegan friendly. They should include more options for food

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Francisco Torres
Francisco
Francisco Torres
Local specialist in Santiago & Quito | Replied on Jan 15, 2024
It's wonderful to see that you had an amazing 10-day adventure in Chile and to read your fantastic review. I am thrilled that the itinerary lived up to your expectations because it was a true pleasure for me to organize and participate in your tour.
The Atacama Desert is indeed a unique and mesmerizing destination, and I'm glad you enjoyed the diverse experiences it had to offer – from the clear night skies to the captivating landscapes like Moon Valley and the Atacama salt flats. Your...
Read more

It's wonderful to see that you had an amazing 10-day adventure in Chile and to read your fantastic review. I am thrilled that the itinerary lived up to your expectations because it was a true pleasure for me to organize and participate in your tour.
The Atacama Desert is indeed a unique and mesmerizing destination, and I'm glad you enjoyed the diverse experiences it had to offer – from the clear night skies to the captivating landscapes like Moon Valley and the Atacama salt flats. Your exploration of Piedre Lagoon and the El Tatio geysers sounds like it added a special touch to your time in the desert.

I'm also pleased to hear that your experiences in Santiago, guided by Jose, were enjoyable. The magical sunset from the Sky Costanera must have been a memorable moment. Valparaiso and Vina Del Mar, with their undeniable charm, are truly gems of the Chilean coast, and I'm glad they added to the delight of your journey.

Heading south to Puerto Natales sounds like it brought a change in climate and a unique atmosphere. The visit to the Myladon cave, the panoramic tour to Torres del Paine, and the experience at Grey Glacier all contribute to a well-rounded exploration of Chile's diverse landscapes.

I appreciate your kind words about the hotel accommodations, and I'm glad they consistently met your expectations, ensuring a comfortable and enjoyable stay throughout your adventure.

It was my goal to curate a trip that balanced relaxation and exploration, showcasing the diverse beauty of Chile's landscapes and cities. I'm thrilled to hear that you felt the trip was memorable.

Thank you for choosing Chile as your destination, and I hope these memories stay with you for a long time. If you ever plan another adventure, I'd be more than happy to assist you.
Francisco

What a Trip!
Chile | Dec 26 - Jan 3, 2024

M
Ming C.
Spring Valley, NV | Reviewed on Jan 11, 2024
Jesse helped us planned Chile and Bolivia trip. In Chile, we went to Atacama Desert and Easter Island. As for Bolivia, we only had time for Uyuni Salt Flat. Read more

Jesse helped us planned Chile and Bolivia trip. In Chile, we went to Atacama Desert and Easter Island. As for Bolivia, we only had time for Uyuni Salt Flat.

Hotel Reviews
Hotel Don Raul
San Pedro de Atacama

This is a very nice hotel. The front desk people were extremely helpful. This hotel is walking distance to restaurants and shopping places.

Authenticity & Character
You can refill your water bottle at the restaurant.
Location
Close to restaurants, supermarket, and shopping places
Staff
Very helpful
Cleanliness & Comfort
Cordillera Refuge
Uyuni

Villa Mar was our first hostel in Uyuni. This hostel didn’t provide toilet papers, soap and bath towels. Meals like spaghetti didn’t taste good at all . The 2 ladies in the kitchen were not friendly. I wish the names of the hostels were listed in our itinerary and not just Cordillera Rufuge. We would have requested for a different hostel or hotel.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mallku Villa Mar Hostel
Uyuni

We didn’t stay at this place. The 3rd night was the same place as the first night. Terrible.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Nuevo Amanecer
Uyuni
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Jesse Barrera
Jesse
Jesse Barrera
Local specialist in Santiago | Replied on Jan 11, 2024

Hi Ming,

I'm glad you liked the accommodation in San Pedro 😊 Thank you for the feedback in regards to Uyuni! I hope you still enjoyed the sight-seeing and excursions during your adventure.

All the best in your future travels,
Jesse

The places we visited in Chile and Bolivia were out of this world.
Chile | Dec 22 - Dec 31, 2023

E
Eliana B.
Rockville, MD | Reviewed on Jan 09, 2024

The places we visited in Chile and Bolivia were unlike no other places we have been and probably will never be. The topography would change often and every time we felt like we were on another planet.

Francisco and his team planned an amazing adventure for us. All of our guides and drivers were friendly, knowledgeable and fun. Special shutouts to Jose, Manolo, Luna, Mauricio, Ariel, Danny and Gustavo in Chile and to Sandro and Johnny in Bolivia. To all the wonderful people who cooked and set-up our meals, thank you. They were all delicious.

Local specialist: Francisco Torres
Francisco
Francisco Torres
Local specialist in Santiago & Quito | Replied on Jan 09, 2024
Dear Eliana and family, Thank you so much for taking the time to share your travel experience. It brings me great joy to hear that you thoroughly enjoyed your journey in Chile and Bolivia, and that you found the landscapes to be truly unique. I'm delighted that you had an amazing adventure, and I will be sure to pass on your kind words to Jose, Manolo, Luna, Mauricio, Ariel, Danny, and Gustavo in Chile, as well as to Sandro and Johnny in Bolivia. I will also convey your appreciation to all... Read more

Dear Eliana and family,

Thank you so much for taking the time to share your travel experience. It brings me great joy to hear that you thoroughly enjoyed your journey in Chile and Bolivia, and that you found the landscapes to be truly unique.

I'm delighted that you had an amazing adventure, and I will be sure to pass on your kind words to Jose, Manolo, Luna, Mauricio, Ariel, Danny, and Gustavo in Chile, as well as to Sandro and Johnny in Bolivia. I will also convey your appreciation to all the individuals who contributed to the preparation of our delicious meals.

I'm grateful for the opportunity to have been a part of your journey and for the trust you placed in me. I hope that these memories will stay with you for a long time, and I look forward to assisting you with more incredible adventures in the future.

Warm regards, Francisco

Julian and Clementina were very attentive on ...
Chile | Dec 27 - Jan 5, 2024

A
Aakash k.
the United Arab Emirates | Reviewed on Jan 06, 2024

Julian and Clementina were very attentive on Whatsapp. Everything was on time.

Local specialist: Emilce Alonso

Thanks so much Fransisco and Riwal before our...
Chile | Dec 19 - Dec 30, 2023

C
Caner K.
France | Reviewed on Jan 03, 2024
Thanks so much Fransisco and Riwal before our trip to give us necessary feedbacks to tune-up our 2 weeks in Chile. We are enough satisfied about the planning and the main things to do. Riwal was 24/7 was online with us once we have a question to fix it even not related with the tours and their responsibilities party of travel. We never felt alone ourself 12.000 km far from home. What we like so much that our daily communication was more friendly than customer-client relationships.... Read more

Thanks so much Fransisco and Riwal before our trip to give us necessary feedbacks to tune-up our 2 weeks in Chile. We are enough satisfied about the planning and the main things to do.

Riwal was 24/7 was online with us once we have a question to fix it even not related with the tours and their responsibilities party of travel. We never felt alone ourself 12.000 km far from home.

What we like so much that our daily communication was more friendly than customer-client relationships.

Chile was extraordinary country and Riwal/Francisco did everything that we enjoj it. Thanks so much both of them.

Activity Reviews
Astro Fotografia
Astro Fotografia
Chile

Just amazing. A lot of questions after about our existence. :)

Quality of Experience
Guides, Drivers and Staff
very enthousastic people.
Transport
Needs to be on time.
Afternoon Visit to "Valle de La luna "
Afternoon Visit to "Valle de La luna "
Chile

Nice to see. It could be shorter and later to link with sunset. No need to wait 1.5 hours for sunset.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Trip- Red Rocks, Lagunas Altiplanicas & Atacama Salt Flats.
Full Day Trip- Red Rocks, Lagunas Altiplanicas & Atacama Salt Flats.
San Pedro de Atacama

As we were sick, we missed it.

Quality of Experience
Guides, Drivers and Staff
They arrived almost one hour before, no earlier communication.
Transport
Full Day Tierra del Fuego - King Penguin
Full Day Tierra del Fuego - King Penguin
Punta Arenas

My heart stay in Tierra del Fuego. More than happy that to realize my childhood dream. Wonderful landscape, extraordinary fauna, amazing views. Don't die before see.

Quality of Experience
Guides, Drivers and Staff
Very short in English.
Transport
well packed :)
Torres del Paine National Park - Panoramic Tour
Torres del Paine National Park - Panoramic Tour
Chile

Just wonderful. Very long way to go (4.5-5 hours) but it's worth. Just breathtaking.

Quality of Experience
Guides, Drivers and Staff
Transport
Long way but need to do.
Visit the Tatio Geysers - Morning tour
Visit the Tatio Geysers - Morning tour
Chile

Not only visit to gaysers but also all surrounding of the area. Absolutely not to miss.

Quality of Experience
Guides, Drivers and Staff
Transport
Transfer to Calama Airport
Transfer to Calama Airport
Chile

Pontcual and good.

Quality of Experience
Guides, Drivers and Staff
Transport
Magdalena Island - Penguin Encounter Half Day Tour
Magdalena Island - Penguin Encounter Half Day Tour
Chile

we didn't perform due to wheather conditions.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Francisco Torres
Francisco
Francisco Torres
Local specialist in Santiago & Quito | Replied on Jan 08, 2024
Dear Caner, Thank you so much for your thoughtful review! We are delighted to hear that you had a satisfying experience during your two-week trip to Chile. It was our pleasure to assist you in planning and organizing your travels. Me (Francisco) are thrilled to hear that you felt supported throughout your journey, and we are pleased that our friendly and approachable communication style contributed to your overall satisfaction. We are truly grateful for the opportunity to make your visit to... Read more

Dear Caner,

Thank you so much for your thoughtful review! We are delighted to hear that you had a satisfying experience during your two-week trip to Chile. It was our pleasure to assist you in planning and organizing your travels.

Me (Francisco) are thrilled to hear that you felt supported throughout your journey, and we are pleased that our friendly and approachable communication style contributed to your overall satisfaction. We are truly grateful for the opportunity to make your visit to Chile an extraordinary one.

Your kind words mean a lot to us, and we are genuinely thankful for your appreciation.
Francisco

Angel is 5 star and Chile is fabulous!
Chile | Dec 22 - Dec 30, 2023

MELISSA
MELISSA F.
Jollyville, TX | Reviewed on Dec 31, 2023
We are so appreciative of the work Angel put into planning our trip to Chile. Our family had a fabulous vacation and it was so easy to book the trip. I simply told Angel the things our family likes to do and he curated hotels and excursions that fit us perfectly. On the day that my husband missed the tour to the Concha y Toro winery because of illness, Angel showed up at our hotel with a bottle of wine for him! We were also very impressed with the guides and drivers we had for our... Read more

We are so appreciative of the work Angel put into planning our trip to Chile. Our family had a fabulous vacation and it was so easy to book the trip. I simply told Angel the things our family likes to do and he curated hotels and excursions that fit us perfectly. On the day that my husband missed the tour to the Concha y Toro winery because of illness, Angel showed up at our hotel with a bottle of wine for him! We were also very impressed with the guides and drivers we had for our excursions. Everyone was friendly, knowledgeable and professional. The highlights of our trip were hiking to the Mirador Base at Torres del Paine(very challenging but amazing), touring the Torres del Paine National Park with Boris and Jose, and the produce market and cooking class in Valparaiso with Andy and Alejandra. Thank you again, Angel, for an excellent vacation!

Hotel Review
Hotel Boutique 17
Valparaíso

We very much enjoyed our accommodations at Hotel Boutique 17. It is in a lovely neighborhood that is a UNESCO site because of the architecture.and street art. The staff was very friendly and the gentleman at the front desk were helpful in making recommendations for restaurants and shops. The hotel restaurant has a lovely patio looking out to the ocean with beautiful vines and flowers. We had drinks and appetizers there both nights which were very nice. Breakfast menu is included and while limited, was tasty. Our rooms were contemporary and comfortable. The only thing that may be challenging for some is there is no elevator and there are many stairs to navigate.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Angel Gutierrez
Angel
Angel Gutierrez
Local specialist in Santiago & Quito | Replied on Dec 31, 2023

Hi Melissa!
Thank you very much for your kind words :)
We always do our best to offer the best possible experience for our Passengers/Friends.
All my team is happy to read this too
Safe Travels back home.
I'm sure we will meet again for another great adventure.
Galapagos? Easter Island? Who knows :D

Best,
Angel.

Chili in a nutshell.
Chile | Dec 17 - Dec 28, 2023

Donna
Donna R.
Denver, CO | Reviewed on Dec 30, 2023
Nara was very attentive and friendly on all of our communication during our trip.
Our guides Andreas for our Patagonia national park day and Chloe on our Osorno volcano were great. Our wine guides were good too. It would have been helpful to have a guide on how much to tip the drivers and guides as we probably did not tip well enough for our wine tours.
Overall everything was great!!!
Read more

Nara was very attentive and friendly on all of our communication during our trip.
Our guides Andreas for our Patagonia national park day and Chloe on our Osorno volcano were great. Our wine guides were good too. It would have been helpful to have a guide on how much to tip the drivers and guides as we probably did not tip well enough for our wine tours.
Overall everything was great!!!

Hotel Reviews
Hotel Lago Grey
Torres del Paine

Our favorite of the trip. Although it lacked a tv, extra waste basket. The breakfast spread was amazing and the views and location outstanding.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Weskar Lodge
Puerto Natales
Authenticity & Character
Location
Close enough to town to walk or taxi. The view was worth it.
Staff
Cleanliness & Comfort
Hotel Alma Sur
Punta Arenas
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Solace Puerto Varas
Puerto Varas
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Colchagua Valley Wine Tour
Colchagua Valley Wine Tour
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Visit the Isla Magdalena Penguin Colony
Visit the Isla Magdalena Penguin Colony
Punta Arenas

The owners and the crew were amazing and can see that they love what they do.

Quality of Experience
Very experienced owners!
Guides, Drivers and Staff
The lunch they provided was a great touch.
Transport
Torres del Paine Full Day Private Tour
Torres del Paine Full Day Private Tour
Chile

Andreas and our driver were both excellent. We got to see all that we wanted to.

Quality of Experience
Food
Lunch spot was great as well as our lunch box.
Guides, Drivers and Staff
Transport
Although we had issues with the car keys on 12/24 which made us late for my birthday dinner, we loved the driver.
Trekking to Osorno Volcano & Paso Desolación
Trekking to Osorno Volcano & Paso Desolación
Puerto Varas

Loved the views. Challenging after our base hike of the towers.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Casablanca Valley Wine Tour
Casablanca Valley Wine Tour
Chile
Quality of Experience
Guides, Drivers and Staff
Transport
Grey Glacier Boat Tour
Grey Glacier Boat Tour
Chile

A must to do!

Quality of Experience
Guides, Drivers and Staff
Transport
Day Trip to a Patagonian Estancia
Day Trip to a Patagonian Estancia
Chile

The weather prevented us from going to the ranch but we did get sometime on the boat and they found a less rough fjord to enjoy.

Quality of Experience
Felt super safe with The boat captain and our guide was so knowledgeable.
Guides, Drivers and Staff
Transport
Local specialist: Erin Wiley
Erin
Erin Wiley
Local specialist in Puerto Natales, Chile | Replied on Jan 09, 2024

Wow Donna, what great photos, thank you for sharing! I really enjoyed looking at all of them, what a great overview of Chile. We are all so happy that you and Greg enjoyed your trip with us. I can say that everyone on my team from myself and Nara to the guides really appreciated you both. Thank you for everything and wishing you two the best :)