Kimkim Trip Reviews for Patagonia

4.8
Based on 117 ratings
Read 117 verified reviews by travelers who booked their trip to Patagonia on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Great trip, our trip planners were amazing!
Patagonia | Mar 30 - Apr 9, 2024

L
Lakshmanan S.
Los Angeles, CA | Reviewed on Apr 10, 2024

Great trip, our trip planners were amazing! Very custom experience, and they helped us after hours and weekends with last minute flight cancellations, weather issues, etc. Cannot speak highly enough!

Local specialist: Jimena Pérez

Very responsive and patient. Trip went smooth...
Patagonia | Mar 21 - Mar 29, 2024

Z
Zinnia S.
Bremerton, WA | Reviewed on Apr 05, 2024
Very responsive and patient. Trip went smoothly and can honestly say worth the money. Excellent local guides. We thoroughly enjoyed our trip. Highly recommend! Read more

Very responsive and patient. Trip went smoothly and can honestly say worth the money. Excellent local guides. We thoroughly enjoyed our trip. Highly recommend!

Activity Reviews
Torres del Paine Full Day Private Tour
Torres del Paine Full Day Private Tour
Patagonia

We got Daniel and Andres and could not have asked for better. Super good guys with extensive knowledge on area, history, flora and fauna. Very professional and fun to be around. This guided tour around the national park and the subsequent day hiking to Base Las Torres on our own were our favorite parts of the trip. So Glad we booked this and cannot recommend enough!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Kayak at Perito Moreno Glacier
Kayak at Perito Moreno Glacier
El Calafate

Fun experience, relaxing. Guides were great.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Erin Wiley

Great trip planning, fantastic tour guide
Patagonia | Mar 10 - Mar 23, 2024

Yuping
Yuping X.
Lansdale, PA | Reviewed on Mar 30, 2024

Perito Moreno Glacier Mini-trekking And Hike to the Base of Paine Massif were really amazing. Guide Mauricio Carrasco was fantastic: Knowledgeable, helpful/care, Definitely one of the best at tour guide ever had. Everyone was very impressed and pleased.

Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Apr 03, 2024

Yuping, it was a pleasure meeting you in Patagonia and sharing such beautiful scenery!! I am glad that the weather was on your side those days. I have sent your comments to Mauricio who is very appreciative and I hope one day you may come back to see more of Chile (Easter Island, Atacama Desert, Wine Country).
All the best to you,
Lorena

I had an amazing trip in Patagonia.
Patagonia | Mar 1 - Mar 12, 2024

Sin-Sin
Sin-Sin H.
Saratoga, CA | Reviewed on Mar 28, 2024
I had an amazing trip in Patagonia. I did all the 5 hikes that I wanted to do. The guide that I had for the Mirador Base Las Torres was really nice and interesting; I think his name was Miguel (?). For the other 4 trails, I did it myself; Thanks Erin for sharing the alltrails route; without it I would have gotten lost a couple of times on the way back when there wasn't a lot of people around. Also thank you Erin for telling me what to do when there is gust of wind; it was really helpful on... Read more

I had an amazing trip in Patagonia. I did all the 5 hikes that I wanted to do. The guide that I had for the Mirador Base Las Torres was really nice and interesting; I think his name was Miguel (?). For the other 4 trails, I did it myself; Thanks Erin for sharing the alltrails route; without it I would have gotten lost a couple of times on the way back when there wasn't a lot of people around. Also thank you Erin for telling me what to do when there is gust of wind; it was really helpful on my hike to Laguna Los Tres when I encountered rain, hail and strong wind.

The kayaking trip was great as well. I was lucky to be the only person on the trip. The guide Juan was great. It's cool that he also took pictures and videos of me kayaking.

Perito Moreno Glacier was amazing. I am really glad I got to see it.

Thank you Nara for being immediately available when the person at Bonanza could not find my reservation. The horse riding with Bonanza is the only part of the trip I was meh about. I think the group was too big; there were maybe 15-20 of us. I was mainly at the back, so I could not hear the guide at the front at all.

Overall, I am really happy with detailed itinerary that kimkim has planned out for me. It makes the trip completely stress and hassle free.

Local specialist: Erin Wiley
Erin
Erin Wiley
Local specialist in Puerto Natales, Chile | Replied on Apr 03, 2024

Hi Sin-Sin,

Thank you so much for this detailed review!

It makes me really happy to hear that you had such a memorable trip and that all of the planning and tips were well served in the end. Much of this is due to you as well! You were such a great partner in planning, I found all of your questions very well thought out and appreciated your participation in the planning process. I'm also very thankful for the feedback on Bonanza, I've already relayed your experience to my team and we'll be taking that into consideration for other trips.

Thank you for everything and wishing you the best!

Breathtaking scenery on trip Santiago to Patagonia
Patagonia | Mar 2 - Mar 17, 2024

S
Susan L.
Bon Air, VA | Reviewed on Mar 20, 2024
Wow, travelling thru 7 cities and 6 national parks of Chile in just 16 days, from Santiago to the Carretara Austral Lake District thru the end in Patagonia was a complex itinerary to plan, and amazing! Thanks go out to Erin and Nara for making this dream trip possible. Special thanks to our wonderful tour guides, hiking guides, drivers and hoteliers. All were very accommodating, knowledgable, punctual and kind. Jass company who provided hiking guides in Alerce Andino and for the Osorno... Read more

Wow, travelling thru 7 cities and 6 national parks of Chile in just 16 days, from Santiago to the Carretara Austral Lake District thru the end in Patagonia was a complex itinerary to plan, and amazing! Thanks go out to Erin and Nara for making this dream trip possible. Special thanks to our wonderful tour guides, hiking guides, drivers and hoteliers. All were very accommodating, knowledgable, punctual and kind. Jass company who provided hiking guides in Alerce Andino and for the Osorno Volcano and Paso Desolacion, and Aysen Tours in Cerro Castillo, and Litour driver in Torres del Paine deserve particular 3 cheers! Highlights of our trip have to start with the beauty of the Carretara Austral Lake District and the hike to Osorno Volcano and Paso Desolacion, beautiful Puerto Varas, stunning scenery of the Cerro Castillo valley, visiting San Rafael glacier from a boat with seals floating by on icebergs, kayaking to the marble caves in Rio Tranquilo, visiting Magdalena Island to see penguins up close in their natural habitat, and of course day hiking in Torres del Paine with highlights the French Valley and Macho canyon and seeing wildlife including a puma in the wild hunting a guanaco, a magellanic woodpecker, flamingos, deer and grey fox. The food in Chile was wonderful, people kind and welcoming, and scenery like a NatGeo documentary. One surprise was that although the average, historical temperature was 50-60 degrees at this time of year, our trip was not the average, with daily temperatures 20 degrees below normal, with driving, icy rain and even light snow falling in early March on some days. Additionally, while I knew the itinerary included long transfers, 3-5 hours straight on unpaved, rocky and pot-holed roads can get very punishing, so traveling thru the Lake District requires some hardiness, but the rewards are worth it!asks again for an amazing trip.

Local specialist: Erin Wiley

Overall, KimKim did a fantastic job
Patagonia | Feb 10 - Feb 17, 2024

Walter
Walter S.
San Jose, CA | Reviewed on Mar 08, 2024
Overall, KimKim did a fantastic job helping us to plan our trip and supporting us on the ground during our excursion. We needed a somewhat atypical itinerary in the Torres del Paine park, and KimKim quickly understood our needs and customized the travel and lodging arrangements to fit them. Their communication was excellent during that process and in the intervening weeks before our trip started, including providing a very detailed written itinerary, maps, and vouchers for all... Read more

Overall, KimKim did a fantastic job helping us to plan our trip and supporting us on the ground during our excursion.

We needed a somewhat atypical itinerary in the Torres del Paine park, and KimKim quickly understood our needs and customized the travel and lodging arrangements to fit them. Their communication was excellent during that process and in the intervening weeks before our trip started, including providing a very detailed written itinerary, maps, and vouchers for all transportation and lodging. Once we were in-country, KimKim was very responsive to questions we had, including via WhatsApp while we were in the park itself. All arrangements were as KimKim had described, and exceeded our expectations.

Aside from a small scheduling glitch regarding one bus ride (which turned out to have no negative consequences), our complex 7-day trip proceeded extremely smoothly and we had a great time. I would recommend KimKim to anyone planning a trip in Torres del Paine.

Local specialist: Erin Wiley

Great experience in Patagonia
Patagonia | Feb 21 - Mar 5, 2024

Dave
Dave M.
Denver, CO | Reviewed on Mar 06, 2024

Ana and her team were excellent in helping us plan and complete our awesome trip to Chilean and Argentinan Patagonia. I appreciate how proactive and attentive to detail they were in every phase, including helping us stay on budget. At one point our flight was cancelled because of a nationwide airline strike and they quickly arranged for a new itinerary and helped us file a travel insurance claim with a third party. I highly recommend kimkim for their professional service.

Local specialist: Ana Maibach Cikes
Ana
Ana Maibach Cikes
Local specialist in Córdoba | Replied on Mar 07, 2024

Dear Dave,

Thank you for taking the time to write a review for us! Despite being affected by the strike, we're delighted that you were still able to enjoy the unexpected changes. We take pride in our team's ability to assist our travelers and ensure their trips go as smoothly as possible.

We look forward to welcoming you back to the continent again anytime!

Best regards,
Ana ✈️

Our Patagonia trip organized by KimKim (Erin ...
Patagonia | Feb 13 - Feb 24, 2024

L
Loralee T.
Dallas, TX | Reviewed on Mar 04, 2024
Our Patagonia trip organized by KimKim (Erin and Nara) was wonderful . All our connections and transfers were spot on. It was absolutely peace of mind knowing all the details behind the scene were taken care of from lunches to excursions. All of the hiking was spectacular and we would highly recommend all the areas and trips we did. We hiked the W trek, Perito Moreno Glacier, Via Ferrata to a glacier and finally to the spectacular Fitz Roy range. Truly a trip of a lifetime and KimKim’s... Read more

Our Patagonia trip organized by KimKim (Erin and Nara) was wonderful . All our connections and transfers were spot on. It was absolutely peace of mind knowing all the details behind the scene were taken care of from lunches to excursions. All of the hiking was spectacular and we would highly recommend all the areas and trips we did. We hiked the W trek, Perito Moreno Glacier, Via Ferrata to a glacier and finally to the spectacular Fitz Roy range. Truly a trip of a lifetime and KimKim’s Erin and Nara made all the details come together and were so helpful when we added an excursion or needed assistance along the way. I highly highly recommend them.

Local specialist: Erin Wiley

Spectacular journey!
Patagonia | Feb 18 - Mar 3, 2024

ANDREW
ANDREW G.
Hong Kong SAR China | Reviewed on Mar 04, 2024
I’ve been all over the world, but I found Patagonia to have its own special and unique beauty that sets it apart from other destinations (New Zealand, Norway, Iceland, Alaska, etc.) Highlight for me was setting foot on Cape Horn after being welcomed by a stunning sunrise and spectacular double rainbow before boarding our Zodiacs. The Australis cruise was phenomenal in every way, especially the crew’s service ethic and organization. Transfers and tours departed right on time. Quality of... Read more

I’ve been all over the world, but I found Patagonia to have its own special and unique beauty that sets it apart from other destinations (New Zealand, Norway, Iceland, Alaska, etc.) Highlight for me was setting foot on Cape Horn after being welcomed by a stunning sunrise and spectacular double rainbow before boarding our Zodiacs. The Australis cruise was phenomenal in every way, especially the crew’s service ethic and organization. Transfers and tours departed right on time. Quality of the guides was mixed, but overall satisfactory. Other personal highlights were the lamb at Jau Restaurant in Natales and my stay at Singular Patagonia— most unique place I’ve ever hung my hat with an exceptional staff. Grand finale was Pepito Moreno— best day of all! The Chilhoe Island tour was the only one I did not care for— too much driving, too little time out of the bus. Also unreasonably long- pick up 8am return to hotel 9pm. Overall, I’m very pleased with my journey and Lorena’s great work in making it happen. Also enjoyed meeting and getting to know Juan on the transfer from Natales to Arenas.

Hotel Reviews
The Singular Patagonia
Puerto Natales

Most unique property I’ve ever stayed at. Lots of history, excellent cuisine and a super exceptional staff.

Authenticity & Character
Location
Staff
Omar, Ivan, Daniel, Kelly, Angelo, christian
Cleanliness & Comfort
Radisson Hotel Puerto Varas
Puerto Varas

My stay was replete with issues… no towels for 2 days, had to call and request, reception let phone ring off hook. TV volume did not work, 4 different people tried to fix but couldn’t. Electric outlets in room didn’t work. When I reported these problems, the staff at reception were a bit rude to me. They need more customer service training— very mediocre — except for Jose Alfredo— who was kind and ultimately changed my room. I will say the location was very good, as was breakfast selection.

Authenticity & Character
Location
On lakefront
Staff
Cleanliness & Comfort
Australis Cruise Ship
Santiago
Authenticity & Character
Staff
We all received personal escorts to our cabins upon check in. The staff was fun, upbeat and very well organized. The excursion briefings were thorough and excellent. Felt very safe getting on and off Zodiacs because of the way the crew prepped and assisted us.
Cleanliness & Comfort
Nightly turndown service was a great unexpected touch! Loved the giant picture windows in the cabins!
Activity Reviews
Day Trip to Vicente Pérez Rosales National Park
Day Trip to Vicente Pérez Rosales National Park
Patagonia
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Excursion to Chiloé Island: Castro & Dalcahue
Excursion to Chiloé Island: Castro & Dalcahue
Puerto Varas

Tour was way too long— -13 hours! Pick up 8am drop off 9pm. I found the stops underwhelming and there was too much driving involved.

Quality of Experience
Guides, Drivers and Staff
Transport
Full-Day Tour of Torres del Paine National Park & Surroundings
Full-Day Tour of Torres del Paine National Park & Surroundings
Chile
Quality of Experience
Food
Guides, Drivers and Staff
Ana was the best guide on the whole two week trip
Transport
Boat Tour to Balmaceda & Serrano Glaciers
Boat Tour to Balmaceda & Serrano Glaciers
Chile
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Discover Tierra del Fuego National Park
Discover Tierra del Fuego National Park
Ushuaia

I found the scenery to be underwhelming here compared to the rest of Patagonia. The End of World train ride was a joke— total waste of time, would not recommend.

Quality of Experience
Guides, Drivers and Staff
Jose the guide was very mediocre
Transport
Perito Moreno Glacier Tour
Perito Moreno Glacier Tour
Patagonia

Best scenery of the entire trip!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Mar 04, 2024

Dear Andrew,
Your detailed feedback about the trip to Chile and Argentina is greatly appreciated. The Fjords Cruise you took is a hidden gem in Patagonia and seeing a double rainbow is the icing on the cake! I am glad you experienced the Singular Hotel, which is top-rated in our country. I will share your comments with our providers and I cannot wait to eat at Jau Restaurant at the end of this month!
I hope you will return one day to explore the Atacama Desert, the Chilean Wine Country (Vik Winery), and the magical Easter Island.
Wishing you the best,
Lorena

A great adventure
Patagonia | Feb 16 - Feb 24, 2024

T
Tiffany K.
Chicago, IL | Reviewed on Feb 29, 2024

Jimena planned a wonderful trip for us and our friends. Everything on the trip went very smoothly and as expected. We really enjoyed all of the experiences from seeing the penguins in Isla Magdalena, hiking to the base in Torres del Paine, and trekking on the glacier at Perito Moreno. The hotels, drivers, tour guides were all top notch and we could definitely recommend Jimena and Nara, and the overall experience to others! If you’re looking for a great adventure this is it. They were also very helpful in organizing communication when we had a couple items left at one of our hotels.

Local specialist: Jimena Pérez
Jimena
Jimena Pérez
Local specialist in Chile and Colombia | Replied on Feb 29, 2024

Hi Tiffany!

I'm happy you and your friends could enjoy our beautiful Patagonia and I'm more than happy we could help to make great memories.

It was great to help you plan these days and I hope you continue exploring the world in this new year!

Thank you for you Review and I wish you and the group all the best,
Jimena!

What a great trip! The itinerary provided by ...
Patagonia | Feb 13 - Feb 24, 2024

Ellen
Ellen R.
Manhattan, KS | Reviewed on Feb 28, 2024
What a great trip! The itinerary provided by both Erin and Nara was spectacular! Everything was laid out for us and all of our questions answered in a timely manner. The activities, lodging, and logistics were well planned and very accommodating. Our group even made a last minute change at the briefing and we were able to experience a truly unique and adventurous hike from one of Erin’s suggestions ( via ferrata and private glacier hike!). We did take longer than the suggested time frames... Read more

What a great trip! The itinerary provided by both Erin and Nara was spectacular! Everything was laid out for us and all of our questions answered in a timely manner. The activities, lodging, and logistics were well planned and very accommodating. Our group even made a last minute change at the briefing and we were able to experience a truly unique and adventurous hike from one of Erin’s suggestions ( via ferrata and private glacier hike!). We did take longer than the suggested time frames for hikes but that wasn’t a big deal. Overall, a great experience and I recommend Dittmar agency without reservation!

Local specialist: Erin Wiley

Jesse was awesome and made our trip planning ...
Patagonia | Feb 12 - Feb 24, 2024

Paige
Paige S.
Tysons Corner, VA | Reviewed on Feb 28, 2024
Jesse was awesome and made our trip planning breeze. She was very responsive during the planning process and proactively asked us questions and shared draft itineraries. Everything was completely seamless during our trip and coordinated perfectly. Jesse was also very responsive during our trip whenever we had questions, and proactively provided her direct contact information in case anything came up. Thank you so much for making our trip unforgettable, Jesse! Read more

Jesse was awesome and made our trip planning breeze. She was very responsive during the planning process and proactively asked us questions and shared draft itineraries. Everything was completely seamless during our trip and coordinated perfectly. Jesse was also very responsive during our trip whenever we had questions, and proactively provided her direct contact information in case anything came up. Thank you so much for making our trip unforgettable, Jesse!

Hotel Reviews
Hotel Eco Boutique Bidasoa
Santiago

Loved the location of this hotel and the decor.

Authenticity & Character
Loved the decor
Location
Safe and walkable location
Staff
The staff was excellent
Cleanliness & Comfort
Room was spotless
Hotel Cabo De Hornos
Punta Arenas

Fantastic location. The rooms were a bit dated but very comfortable

Authenticity & Character
A little dated but very clean and comfortable
Location
Right in the city center
Staff
Really helpful
Cleanliness & Comfort
Room was very clean and beds were comfortable
NOI Indigo Patagonia
Puerto Natales

Great views and location. Staff was very accommodating to early morning trekking schedules and making sure we were fed an caffeinated before pickups!

Authenticity & Character
Loved the look of the hotel and how it fits in with the special aesthetic of Puerto Natales
Location
Right on the lake
Staff
All staff that we met over our 5 day stay were great
Cleanliness & Comfort
Room was very clean. Didn’t like the rainfall shower as it seemed inefficient and the beds could have been a little more comfortable
Rochester Calafate
El Calafate

The staff at this hotel made the stay a pleasure. Rooms were comfortable and the hot restaurant was nice.

Authenticity & Character
Comfortable and clean
Location
A little outside of city center but that was okay with us. They also provide a regular shuttle into main part of town, but we ended up just walking back and forth because the weather was so nice and the walk was on 30 mins or so
Staff
The staff was lovely and so accommodating
Cleanliness & Comfort
My only gripe is that the hot water on the dual tap was really hot, so you had to be careful!
Activity Reviews
Private Dinner
Private Dinner
Santiago

This was one of our top two favorite activities of our trip, second only to our big ice excursion in Patagonia. Gloria is an amazing cook and their hospitality was unmatched. Such a special evening for us!

Quality of Experience
Unique, authentic experience. Outside of the typical tourist experience
Food
So good, and we loved the wine pairings as well
Guides, Drivers and Staff
It was like having dinner at a friend or family member’s. They were so warm, friendly and fun
Transport
Santiago City Tour
Santiago City Tour
Patagonia

Loved seeing the city sites, including the Presidential Palace. We also were very interested in the history leading up to and after Pinochet, and also in modern day Chile. Our guide was so knowledgeable and we appreciated his honesty and perspective. I also really liked learning more about Mapuche culture and history.

Quality of Experience
Lautoro was an excellent guide and we appreciated how open and honest he was!
Guides, Drivers and Staff
Interesting and honest
Transport
Great mix of driving and walking. We like to walk so this was perfect for us and allowed us to see more of the city by foot
Hike in Torres del Paine National Park
Hike in Torres del Paine National Park
Patagonia

This was such an incredible experience and one that I would recommend not missing if you’re able to do the 10 hr trek! It was challenging but so rewarding. Remember, there’s no bad weather just bad clothing (I.e. pack for all weather and wear appropriate trekking shoes!)

Quality of Experience
The trek was awesome, the guides made it even better
Food
We arranged a packed lunch through our hotel which I highly recommend doing
Guides, Drivers and Staff
They were helpful and very personable. Made the day even more fun!
Transport
Got us there quickly and safely
Trekking Torres del Paine Active
Trekking Torres del Paine Active
Patagonia

This was our favorite trek of the trip and one of the most beautiful parts of the “W”. If you are able to do this trek do it, but it is challenging. Again, no bad weather just bad clothing so pack appropriately as the weather is constantly changing during the trek. Also, wear proper trekking shoes as the trail gets challenging so it’s essential to have appropriate foot wear.

Quality of Experience
This was a awesome trek, made even better by the guides
Food
Arranged for packed lunch through hotel
Guides, Drivers and Staff
They were so funny and personable. They made the day even more fun!
Transport
They got us there safely and quickly
Perito Moreno Glacier Big Ice Excursion
Perito Moreno Glacier Big Ice Excursion
El Calafate

This was our top experience in Patagonia. Do not miss this, as it’s one of the most unique experiences you can have. This was challenging but so incredibly worth it. I also learned so much about the current state of Perito Moreno glacier and the lifecycle of glaciers. The guides are so passionate and knowledgeable

Quality of Experience
This was an amazing experience that I had I’ll reflect on for years to come
Guides, Drivers and Staff
Luis and Guillermo were knowledgeable and passionate about glaciers, trekking and Patagonia. Could t imagine better guides, they were amazing!
Transport
I loved that we saw the glacier from the observation decks by foot, from the ferry on our way to trek on the glacier and then from the glacier itself. This was an amazing experience
Valparaíso & Wine Tour
Valparaíso & Wine Tour
Santiago

We loved visiting the vineyard first and having the personal tour of their grounds to understand their approach to winemaking. It was definitely the most informative and comprehensive vineyard tour and tasting I’ve ever had, and I learned a lot. The murals were the highlight of the Valparaiso tour and it was cool to walk through the city and see how the art is incorporated throughout.

Quality of Experience
Our tour guide at the vineyard and Lauturo made this experience great
Food
Enjoyed the restaurant in Viña Del Mar
Guides, Drivers and Staff
Great guides
Transport
Comfortable
Penguin Colony on Magdalena Island
Penguin Colony on Magdalena Island
Chile

It was so amazing to see the penguin colony on Magdalena Island. This was definitely worth the trip down to Punta Arenas to do. We also saw an amazing amount of sea life on the boat ride to and from the island (whales, tons of dolphins, orcas feeding, a Sea lion…)

Quality of Experience
Seeing the penguins, sea life
Guides, Drivers and Staff
Boat was very well run and it was a comfortable trip to and from the island
Transport
Seamless transfer to the docks and to and from the island
Boat Tour to Balmaceda & Serrano Glaciers
Boat Tour to Balmaceda & Serrano Glaciers
Chile

This was some of the most beautiful scenery I have ever seen between the glaciers, waterfalls and mountains. It was also very cool to visit the ranch and see the horses and dogs. Lunch was also good!

Quality of Experience
Beautiful scenery, transportation was really well run, the lunch was tasty and in a beautiful facility
Food
Very good, several options
Guides, Drivers and Staff
The staff on the boat and servers at lunch were great and very accommodating
Transport
Clean, well run
Free Day in El Calafate
Free Day in El Calafate
El Calafate

We ended up liking the outskirts of El Calafate better than the main downtown area. There were lots of restaurants and shops, but none of them seemed particularly unique or authentic as what we experience in the areas of Punta Arenas, El Chalten, and our favorite Puerto Natales. Downtown El Calafate seemed a little too resort for our tastes, but the places we visited outside of that area we liked better.

Quality of Experience
Guides, Drivers and Staff
All guides and staff in El Calafate were fantastic
Transport
Transport was great
Local specialist: Jesse Barrera
Jesse
Jesse Barrera
Local specialist in Santiago | Replied on Feb 28, 2024

Hi Paige,

Thank you so much for sharing your awesome experience during your 13-day adventure here in Chile 😊 I strive my very best to make all of my travelers enjoy themselves to the fullest and I'm so glad you were able to experience that during your trip.

I will make sure to let all of the operators know of your praises as well since they're the heart and soul of all our adventures! Don't hesitate to reach out again for future exploring of our country (or neighboring countries).

All the best in your future travels,
Jesse

Very good experience in Patagonia
Patagonia | Feb 19 - Feb 24, 2024

M
Mathilde P.
Flagami, FL | Reviewed on Feb 26, 2024
Erin did a great job iterating the itinerary to lower the overall cost to fit my budget.
We did enjoy most the day at the estancia La Peninsula, which was not the most attractive option at first on the paper. However, the location is fantastic, the landscape breathtaking, the personnel was excellent, the food tasty and the drinks options very diverse. Particular mention to Alejandro, the guide and Donald Mac Leod, the captain / horse rider / sheep sheerer.
It was very pleasant to have a...
Read more

Erin did a great job iterating the itinerary to lower the overall cost to fit my budget.
We did enjoy most the day at the estancia La Peninsula, which was not the most attractive option at first on the paper. However, the location is fantastic, the landscape breathtaking, the personnel was excellent, the food tasty and the drinks options very diverse. Particular mention to Alejandro, the guide and Donald Mac Leod, the captain / horse rider / sheep sheerer.
It was very pleasant to have a private tour for the Torres del Paine. Camila and Juan, the driver, were very attentive to us, answering all the questions from the kids. I obviously liked the detail with a cake on my birthday. Also having a drink at my leisure in front of the cuernas de las Torres was spectacular.
We liked the dolphins afternoon a lot. The dolphins were jumping everywhere and the snack after the tour was very welcome in the dining room with chimney. Also, Benjamin, let us drive the zodiac at the end. It was a hit with my boy!
On the less positive note, I still believe it was very confusing to write in the itinerary that the Pinguins tour at the isla Magdalena departs at 7:00 from Punta Arena. In fact it departed even earlier than 6:30am from Solo Expedition. Fortunately, Solo expedition could book us for the 10:00am tour and we managed to change our bus ticket also, so the inconvenience was very reduced, as we did not have additional cost and only arrived in Puerto Natales 2hr later than plan.
I think it helps a lot that I speak very well Spanish as I could handle all sort of situation to reprogram and to book taxi, talk to hotel staff etc...
It was also very easy with the bus to / from Punta Arenas / Puerto Natales.
Overall was very good vacation.
Thanks for the suggestions and the planning.

Activity Reviews
Dolphin Watching on the Magellan Strait
Dolphin Watching on the Magellan Strait
Punta Arenas
Quality of Experience
Guides, Drivers and Staff
Transport
Visit the Isla Magdalena Penguin Colony
Visit the Isla Magdalena Penguin Colony
Punta Arenas
Quality of Experience
Guides, Drivers and Staff
Transport
Torres del Paine Full Day Private Tour
Torres del Paine Full Day Private Tour
Patagonia

The overall rating is not excellent because the weather did not allow to see the full landscape. However, the guide and driver did a very good job accompanying us.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Day Trip to a Patagonian Estancia
Day Trip to a Patagonian Estancia
Patagonia
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Erin Wiley
Erin
Erin Wiley
Local specialist in Puerto Natales, Chile | Replied on Mar 12, 2024

Mathilde,

I am so glad that you enjoyed your vacation to Patagonia with your kids and that you had a fantastic birthday in Torres del Paine. I am also very glad that Solo Expediciones was able to accommodate you on a later departure. While the 6:30 presentation time was indicated on your itinerary, I can see how the tiered timing set up may cause confusion and will be sure to bring that up with kimkim, they are great with making improvements based on traveler feedback.

Thank you for everything and I am really glad that we were able to make this trip happen for you!

All the best,
Erin

Patagonia January 2024
Patagonia | Jan 8 - Feb 8, 2024

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Lavier G.
Australia | Reviewed on Feb 18, 2024

We have recently come back from a Trip to Patagonia (both Chile and Argentina) which Erin organised for 4 of us prior to a cruise to Antartica.
Erin suggested a very good itinerary to accomodate this, which we subsequently modified considerably based on timing, cost etc. All enquires were answered promptly and with Erin's suggestions we had an excellent itinerary.

The trip itself was excellent. All operators turned up on time as per the schedule . Guides Camila and Mateus were execellent.
I would definately recommend Erin in planing any trip to Patagonia

Local specialist: Erin Wiley
Erin
Erin Wiley
Local specialist in Puerto Natales, Chile | Replied on Feb 22, 2024

Hi Lavier,

Thank you so much for taking the time to write a review. I'm really happy to hear that you all had a memorable trip! I agree that both Mateus and Camila are wonderful guides, and have sent that feedback along to them and their bosses. I loved planning this trip with you all, you all were so present in the planning process and booked well in advance which makes for a really smooth trip and process on our end. Wishing you all the best and thanks again for everything!

Erin

Erin organised our tour to Patagonia and Puer...
Patagonia | Jan 8 - Feb 8, 2024

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Wendy S.
Australia | Reviewed on Feb 14, 2024

Erin organised our tour to Patagonia and Puerto Varas in January this year.
She was very helpful with extensive local knowledge.
I made so many changes and asked so many questions that I must have made her crazy but she was very patient and coordinated things really well.
Everything went very smoothly during the tour. All of the guides and transfers went well.
The accommodation was very good.
I would definitely recommend and Erin and KimKim travel to organise your tour of South America.

Local specialist: Erin Wiley
Erin
Erin Wiley
Local specialist in Puerto Natales, Chile | Replied on Feb 22, 2024

Thank you Wendy! You are a fantastic planner yourself and I'm really thankful for the experience to have planned a trip with you and Lavier. It was so fun to mold the trip around your own research and it makes me really happy to hear that the trip met all of your expectations. With every year that passes I enjoy more the challenge of putting together trips that folks dream up, this was one of those! You all are great and thank you for trusting us to be your support. Salud from Patagonia!

Fabulous Sabbatical in Patagonia!
Patagonia | Jan 9 - Jan 24, 2024

Anne
Anne K.
San Antonio, TX | Reviewed on Feb 10, 2024
This was a sabbatical that we planned one year in advance. We love South America but had never been to Patagonia. We decided to spend a couple weeks there and spend a few days in Buenos Aires as we made our way home. It was AMAZING! Planning the trip with Erin was a lot of fun, and Nara was also very helpful. The originally proposed itinerary was great, but we made a few tweaks to make it even better. We told Erin we like to be active during the day (hiking, biking, etc.), stay in really... Read more

This was a sabbatical that we planned one year in advance. We love South America but had never been to Patagonia. We decided to spend a couple weeks there and spend a few days in Buenos Aires as we made our way home. It was AMAZING!

Planning the trip with Erin was a lot of fun, and Nara was also very helpful. The originally proposed itinerary was great, but we made a few tweaks to make it even better. We told Erin we like to be active during the day (hiking, biking, etc.), stay in really nice hotels, and drink great wine. We did all of those things and more!

During our trip, we stayed in six different cities: Punta Arenas, Puerto Natales, Torres del Paine, El Calafate, El Chalten, and Buenos Aires. Our transfers were very reliable. We appreciated kimkim's responsiveness when we had flight delays to ensure our driver was notified.

Punta Arenas - We liked Hotel Boutique La Yegua Loca. It was quaint, and the staff members were friendly and helpful. The highlight was traveling by boat to Isla Magdalena to visit the penguin colony.

Puerto Natales - The Singular Patagonia was one of the nicest hotels we have ever stayed in. It was truly incredible. We loved our room and view, as well as the hotel bar and restaurant. The only hiccup we experienced was some confusion over logistics to get to the departure point for the boat tour excursion to visit the park and glaciers. There was not a pick-up, and we had to walk to the dock, which was 15 minutes away. Having to walk wasn't a problem, but we were a little late--just glad they didn't leave without us!

Torres del Paine - We thought it was a great idea to drive up the western side of Torres del Paine since we would eventually be staying and hiking on the eastern side. Our driver and guide were terrific. We stopped numerous places (waterfall, views, etc.), took photos, and learned about geology and wildlife. The Hotel Las Torres was fine. Our room was small but comfortable. The bar and restaurant were okay. Access to the trails was the selling point. The hike to Las Torres Lookout was easily self-guided but challenging; the views are weather-dependent, and seeing the glacier lake was worth the effort.

El Calafate - The Kau Yatun Hotel & Estancia was nice. They had an assortment of tasty food for breakfast, and we enjoyed cocktails and dinner of guanaco in their restaurant. The hotel has bicycles to borrow, which is helpful, as it is a pretty far walk to the main drag in town. Taxis were also available. Kimkim warned us that obtaining pesos was necessary but challenging; therefore, we sought that out immediately, but it was not easy. Banks closed early afternoon; the money exchange office ran out of pesos. We ended up having to go to a restaurant "back office" for an off-market change of money. It was interesting to learn that the exchange rate for American large bills ($20 and larger) was more favorable than that for small bills. We got a kick out of the Yeti Ice Bar (cheesy but fun). The boat trip to the glacier was lovely. Unfortunately, due to the proximity of icebergs, we were unable to dock and go to the balcony overlooking Perito Moreno Glacier.

El Chalten - It was fun to stop in Leona on the way to El Chalten. We enjoyed stretching our legs and learning about the historic spot. We appreciated the support we received from kimkim when we asked to do different guided hikes (one of us was still recovering from ankle surgery); one of us went to Laguna de los Tres and the other to Laguna Capri--both were great experiences. Both hikes could have been self-guided, but we liked our guides. One benefit was being dropped off at the north end of the Laguna de los Tres trail, which cut down on back-tracking. Mount Fitz Roy and the Fitz Roy Range are spectacular. On our last day, we hiked up to Mirador de los Condores, which offered fabulous views. Destino Sur Hotel was great, and we loved the town. We took advantage of the hotel's bikes so we could ride around town; there are no Ubers. We enjoyed beer and nosh at La Cerveceria and cocktails and wine at La Vineria. A local folkloric group performed a few tunes for us while we were dining at both Oveja Negra and Fuegia, which was a special treat. We had a blast riding mountain bikes 23 miles from Lago del Desierto to El Chalten. It was gravel the whole way with a few hills and a lot of tailwind and gusts. We stopped often because it was just so beautiful.

Buenos Aires - We were a little disappointed when we arrived a the Duque Hotel Boutique & Spa in the Soho neighborhood. Our room was quite small, and there wasn't anything special about it; however, we received exceptional service from the staff. They helped us plan our free days in Buenos Aires with an estancia excursion for the full "gaucho experience" with a brief nose-to-tail horseback ride, asado, and folk music, as well as a boat trip to the Tigre district. Due to a strike, our flight home was delayed until 3A. It was very kind of the staff to allow us to shower in the spa after we had checked out so that we would be more comfortable traveling home. We really enjoyed riding around Buenos Aires on bikes with a guide and ending with charcuterie and a wine-tasting. We were disappointed in the sub-par dinner at Viejo Almacen but absolutely loved every minute of the tango show afterward. There were plenty of good restaurants within walking distance of the hotel. We especially liked Nicky Harrison--fantastic sushi in the front and a step back in time at the speakeasy tucked behind the restaurant.

Local specialist: Erin Wiley
Erin
Erin Wiley
Local specialist in Puerto Natales, Chile | Replied on Feb 22, 2024

WOW, Anne thank you for taking the time to send over such a detailed review. It folks like you that help keep us up to date and good at what we do, we are really appreciative for that. Thanks to you for planning in advance we were able to put together a trip with all of these wonderful locations. Thank you again for everything, planning with you was very easygoing and natural. Wishing you the best and glad that we could be part of your experience :)

It was a great trip to Patagonia arranged via...
Patagonia | Jan 26 - Feb 3, 2024

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Vineetha K.
Pleasanton, CA | Reviewed on Feb 07, 2024
It was a great trip to Patagonia arranged via kimkim. Jesse helped us with the itinerary planning, as well as suggested options that we could do based on our interest. She arranged for special meals that I needed. I really appreciate that. She made alternate arrangements when boxed lunch for one of our day trips was not dropped off as planned. The airport pick up/drop off and tour pick ups were very seamless, except at one place where the instructions were not provided in the itinerary to... Read more

It was a great trip to Patagonia arranged via kimkim. Jesse helped us with the itinerary planning, as well as suggested options that we could do based on our interest. She arranged for special meals that I needed. I really appreciate that. She made alternate arrangements when boxed lunch for one of our day trips was not dropped off as planned. The airport pick up/drop off and tour pick ups were very seamless, except at one place where the instructions were not provided in the itinerary to take the tour bus after the boat trip to the Glacier. We had a pick up come to our hotel in the morning so we expected to see a ride waiting for us, but no one was there, so we ended up having to Uber back to the hotel. This was a minor inconvinience. Other than that every thing was hassle free. We had a great experience. THank you for enabling us to have a memorable experience.

Activity Reviews
Penguin Colony on Magdalena Island
Penguin Colony on Magdalena Island
Patagonia
Quality of Experience
Guides, Drivers and Staff
Transport
Trek to the Peak of Mount Ferrier
Trek to the Peak of Mount Ferrier
Patagonia

Quite intense and difficult hike. It was very steep. Not recommended for those with knee issues

Guides, Drivers and Staff
Ramiro was a great guide!
Boat Tour to Balmaceda & Serrano Glaciers
Boat Tour to Balmaceda & Serrano Glaciers
Patagonia

Whiskey with glacier ice at the end of the trip was great!

Local specialist: Jesse Barrera
Jesse
Jesse Barrera
Local specialist in Santiago | Replied on Feb 08, 2024

Hi Vineetha,

Thank you both for being such great travelers, it was my pleasure to plan this trip for you 😊 You survived all that hiking which was awesome and I'm sure you got to see some amazing views!

All the best in your future travels,
Jesse

The activities and sites we chose based on yo...
Patagonia | Jan 20 - Jan 30, 2024

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Pavla P.
Czechia | Reviewed on Feb 06, 2024
The activities and sites we chose based on your recommendations were the right fit for us - we really enjoyed all the excursions. All the local service providers / guides were just great, helpful, very nice people, friendly and easy to chat with and happy to share information on various local topics - be it Maria at Puerto Varas for the trip to Osorno volcano, Chloe for the kayaking, the Aqua Fresca team at Punta Arenas or Nara and Andres in Puerto Natales. Last but not least, Antonia with... Read more

The activities and sites we chose based on your recommendations were the right fit for us - we really enjoyed all the excursions. All the local service providers / guides were just great, helpful, very nice people, friendly and easy to chat with and happy to share information on various local topics - be it Maria at Puerto Varas for the trip to Osorno volcano, Chloe for the kayaking, the Aqua Fresca team at Punta Arenas or Nara and Andres in Puerto Natales. Last but not least, Antonia with the team from the Estancia were also amazing (and the lunch prepared there was way beyond our expectations - speaking for myself, I have never had better lamb asado!
Only the drivers taking us from/to the airports seemed not to be always quite informed that those transfers were already paid for, but we managed to explain and got this solved rather quickly.
The selection of hotels was just right as we wanted (we particularly loved the hotel Vendaval in Puerto Natales) and the overall organisation was perfect.
Indeed, our overall positive impressions from our trip were enhanced by the exceptionally good weather.
Thank you all!!!

Local specialist: Erin Wiley
Erin
Erin Wiley
Local specialist in Puerto Natales, Chile | Replied on Feb 22, 2024
Thank you Pavla! Sounds like the weather was very much in your favor for this trip, which is not so typical for Patagonia. We loved having you all, our partners and guides really enjoyed the company of your group and thanks for the kind words, I've passed your positive feedback along to each of them involved. I can say with 100% certainty that the lamb barbecue at Estancia La Peninsula is the best in all of Patagonia hahah, no I can't be that certain but it's the best I have ever had and it... Read more

Thank you Pavla! Sounds like the weather was very much in your favor for this trip, which is not so typical for Patagonia. We loved having you all, our partners and guides really enjoyed the company of your group and thanks for the kind words, I've passed your positive feedback along to each of them involved. I can say with 100% certainty that the lamb barbecue at Estancia La Peninsula is the best in all of Patagonia hahah, no I can't be that certain but it's the best I have ever had and it makes me happy to hear someone else say the same. Thank you all for trusting us and wishing you all the best!

Thank you Ana for the great support !!
Patagonia | Jan 19 - Jan 27, 2024

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Raj M.
Marlborough, MA | Reviewed on Feb 03, 2024
Thank you Ana for the great support and planning for our trip to Patagonia. We had expressed some concerns regarding mobility and she was very responsive in arranging a personalized tour for both of us at El Calafate and Natales. The sights were amazing and the local guides were very well informed and accommodating. Overall a great experience and one we would recommend. Read more

Thank you Ana for the great support and planning for our trip to Patagonia. We had expressed some concerns regarding mobility and she was very responsive in arranging a personalized tour for both of us at El Calafate and Natales. The sights were amazing and the local guides were very well informed and accommodating. Overall a great experience and one we would recommend.

Hotel Reviews
Hotel Boutique Le Reve
Santiago

Fabulous gem of a hotel in Santiago. Central to many restaurants and shops. The staff were very helpful and the rooms were fabulous. Lovely little garden inside where you could enjoy breakfast or evening tea. Would definitely recommend

Authenticity & Character
Location
Staff
Incredibly helpful
Cleanliness & Comfort
Los Acebos Ushuaia Hotel
Ushuaia

Way outside the city, but for their shuttle bus too far to get to anything. They have an awesome view on the hill. Restaurant is a glorified function hall. Middling breakfast.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mirador del Lago
El Calafate

A nice hotel a short walk out of main downtown area. Large sunny rooms. The hotel is on many levels with steps in between. Hard to lug luggage between entrance and room . Good breakfast.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Weskar Lodge
Puerto Natales

A long way from town, fortunately Uber works and made it easy to go in. Views were great from the room which is spartan and compact. The shower is small and wedged in behind the bed with a separate sink and toilet area. Smallish restaurant area, okay breakfast.

Authenticity & Character
Location
Staff
Friendly and helpful staff, spoke English so easy to communicate
Cleanliness & Comfort
Local specialist: Ana Gutierrez
Ana
Ana Gutierrez
Local specialist in Buenos Aires | Replied on Feb 12, 2024

Thanks to YOU Raj, for your trust during the planning process and for your great reception to the alternatives I have offered for your trip. 🙌🏼
Glad to know you and Shiamin had such a great time exploring Patagonia on both sides and have enjoyed the vibrant experiences there.
Your comments will also help us improve our services to future travelers.
Wishing you all the best,

Ana

Top notch itinerary for friends reunion
Patagonia | Jan 20 - Jan 30, 2024

Michaela
Michaela S.
Atlanta, GA | Reviewed on Feb 01, 2024
Erin did a top notch job for us - 4 high school friends coming from 3 continents to Chile, celebrating our big birthdays together. All 4 of us were able to co-create the itinerary in the chat which was great. Erin's responsiveness and advice on where/what/how was just what we needed to get the perfect itinerary. Our questions on all the details and options or alternatives were quickly answered and resolved (especially getting us into the refugios and off the waiting lists and out of the... Read more

Erin did a top notch job for us - 4 high school friends coming from 3 continents to Chile, celebrating our big birthdays together. All 4 of us were able to co-create the itinerary in the chat which was great. Erin's responsiveness and advice on where/what/how was just what we needed to get the perfect itinerary. Our questions on all the details and options or alternatives were quickly answered and resolved (especially getting us into the refugios and off the waiting lists and out of the tents! All the tickets, vouchers were right on point, easy to understand and worked like magic. We just got back and everything was perfect and executed just as designed. Nara was excellent answering last minute questions. The excursions and providers were all great, just as described. If you want to do Patagonia or Chile, highly recommend Erin, Nara and Laura.

Hotel Reviews
Solace Puerto Varas
Puerto Varas

Simple, practical, great breakfast and really good location - one block away from the center - grocery store one block as well - nothing negative to point out - staff very friendly and accommodating (even late check out).

Authenticity & Character
Location
Staff
Hotel Vendaval
Puerto Natales

Our favorite - mostly b/c of the minimalistic design, modern look and just general vibe - the roof top was amazing. Small rooms but who cares if you are there to sleep or rest on the bed.... highly recommend. Location perfect right around the corner from the square and restaurants/shops.

Authenticity & Character
Location
Cleanliness & Comfort
Refugio Torre Central
Parque Nacional Torres del Paine Pedro Montt

We were all surprised - maybe our expectations were low? Efficient, well organized, great services considering it is in the middle of nowhere, literally. Very clean overall, fun atmosphere and comfortable beds + blanket/sleeping bag. Location can't be beaten given the hikes start right there - and the closeness to the visitor center for departure is a huge plus. Surprising food too - nothing shabby. Highly recommend!

Authenticity & Character
Location
Cleanliness & Comfort
Hotel Alma Sur
Punta Arenas

As with the other hotels, perfect for our need. Close to the center and bus station, very good restaurant inside is a big plus if you are exhausted, attentive staff. Small rooms but again, totally fine for our night and shower. Would recommend anytime.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Big Sur
Puerto Natales

Very new so clean, miminalistic - very attentive staff who called cabs for us. Close to the water yet still close enough to the center with some nice restaurants and services (massages) on the street.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Erin Wiley
Erin
Erin Wiley
Local specialist in Puerto Natales, Chile | Replied on Feb 22, 2024

Thank you Michaela for such a great review, and for taking the time to provide feedback on all of the hotels, this is so helpful to both us and future travelers. I really loved planning this trip, what a fun adventure for a group of high school friends. I might have loved even more hearing about how much you all enjoyed it, I am so joyed to hear that it was right in line with your expectations. You all were spoken very highly of by our guides and partners, thanks for the great energy and come back any time!