Kimkim Trip Reviews for Patagonia

4.8
Based on 62 ratings
Read 62 verified reviews by travelers who booked their trip on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Our guide to Chileo was awesome, he was Javie...
Patagonia | Jan 28 - Feb 8, 2023

Michael
Michael D.
Denver, CO | Reviewed on Mar 15, 2023

Our guide to Chileo was awesome, he was Javier, a Mapucin. Awesome day.

Rapa Nui our guide for two days was Hugo. Degree in Rapa Nui culture! He was wonderful.

Our guide to Valparaiso was Orlando. He too was awesome. He had been our driver on a lot of shuttles prior as well.

Santiago tour was so so

The Lake tour from Puerto Varas was very nice. read more

Our guide to Chileo was awesome, he was Javier, a Mapucin. Awesome day.

Rapa Nui our guide for two days was Hugo. Degree in Rapa Nui culture! He was wonderful.

Our guide to Valparaiso was Orlando. He too was awesome. He had been our driver on a lot of shuttles prior as well.

Santiago tour was so so

The Lake tour from Puerto Varas was very nice.

Hotel Reviews
Hotel DoubleTree by Hilton Santiago Kennedy
Santiago

Great staff who helped with boarding passes, restaurants and holding out bags. Good breakfast and late night drinks at top floor.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Park Inn by Radisson Puerto Varas
Puerto Varas

Nice place with great breakfast Convenient location

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Vai Moana
Easter Islan

Great breakfast and dinner Great grounds. Chickens in the yard are cool. Some issues with getting hot water for shower. No AC.

Authenticity & Character
Location
Staff
Bar tender was great
Cleanliness & Comfort
Activity Reviews
Tour Around the Llanquihue Lake
Puerto Varas
Quality of Experience
Guides, Drivers and Staff
Transport
Excursion to Chiloe Island: Ancud, Castro & Dalcahue - PRIVATE
Puerto Varas

This was an awesome trip. Just the two of us, no dual translation. Learned about Mapucin culture from him, Javier was Mapucin. Great lunch spot in Castro on the water. Great local market tour

Quality of Experience
Guides, Drivers and Staff
Javier all the way😁
Transport
Panoramic City Tour
Santiago

Fairly basic other than changing of the guard. Blue rock store was not needed

Quality of Experience
Guides, Drivers and Staff
Transport
Easter Island Full Day Tour
Easter Island

Sooo much history. Hugo was our guide and he has a degree in Rapa Nui culture. Two days with him was totally awesome

Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Orongo Tour
Easter Island

Same comments as the full day tour

Quality of Experience
Guides, Drivers and Staff
Transport
Half Day Akivi Tour
Easter Island

Same comments as the full day tour.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day - Valparaiso & Viña del Mar
Santiago

The side tours were good on the way there. Valparaiso was great. Orlando was an awesome guide.

Quality of Experience
Guides, Drivers and Staff
Transport
First tour guide did not show and no communication to us. Orlando was infill and awesome.
Local specialist: Ana Maibach
Ana
Ana Maibach
Local specialist in Córdoba | Reviewed on Mar 17, 2023

Dear Michael,
Thank you for taking the time to write about each experience :)

I hope you and Peggy had a great time in Chile!! We hope to receive you soon, again in Latin America.

All the best,
Ana :)

Trip of a Lifetime
Patagonia | Feb 6 - Feb 14, 2023

M
Molly M.
Richardson, TX | Reviewed on Mar 08, 2023

The trip was overall great! Thanks for everything! read more

The trip was overall great! Thanks for everything!

Activity Review
Visit Estancia Mercedes
Chile

One of the best days of my life - incredible from start to finish!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Erin Wiley

Camilo, our guide did a great job. The lunche...
Patagonia | Feb 20 - Mar 1, 2023

S
Stev R.
Portland, OR | Reviewed on Mar 08, 2023

Camilo, our guide did a great job. The lunches got old after a few days but the food was good besides. The Frances camp tents were one person tents for two people - not great. All other accommodations were great and we enjoyed being with all of the other hikers. It was a trip of a lifetime! read more

Camilo, our guide did a great job. The lunches got old after a few days but the food was good besides. The Frances camp tents were one person tents for two people - not great. All other accommodations were great and we enjoyed being with all of the other hikers. It was a trip of a lifetime!

Hotel Review
Refugio Dickson

Tamara was so smiley and pleasant. She made the stay amazing. The views here are the best!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Our bunk room for 4 was tiny
Local specialist: Erin Wiley

Just Amazing!
Patagonia | Feb 20 - Mar 1, 2023

Joseph
Joseph B.
Lafayette, CO | Reviewed on Mar 07, 2023

Erin was absolutely amazing. We stared to plan this trip six months in advance, and her attention to detail was very impressive. We had no logistical issues whatsoever, and it was a very well-organized trip. Would absolutely encourage you to use her services. It was a trip of a lifetime! read more

Erin was absolutely amazing. We stared to plan this trip six months in advance, and her attention to detail was very impressive. We had no logistical issues whatsoever, and it was a very well-organized trip. Would absolutely encourage you to use her services. It was a trip of a lifetime!

Local specialist: Erin Wiley

The O route was spectacular - the views and h...
Patagonia | Feb 20 - Mar 1, 2023

J
Jeffrey S.
Lake Forest, IL | Reviewed on Mar 04, 2023

The O route was spectacular - the views and hikes were very nice. Varied landscapes, open plains, glaciers, high passes and lagoons. Accommodations were very fun - our particular group spent half of our nights in tents and half in the Refugio’s - we enjoyed the mix. It was a super experience all around. read more

The O route was spectacular - the views and hikes were very nice. Varied landscapes, open plains, glaciers, high passes and lagoons. Accommodations were very fun - our particular group spent half of our nights in tents and half in the Refugio’s - we enjoyed the mix. It was a super experience all around.

Local specialist: Erin Wiley

Patagonia excursion
Patagonia | Feb 6 - Feb 14, 2023

Mary
Mary M.
Lawndale, CA | Reviewed on Feb 28, 2023

El calafate was a great little town. B n B there was comfortable and very kind and helpful staff. Tours were great from there. Perito Moreno glacier amazing, so beautiful. Hotel in Puerto Natales, hotel Costraulias was great location! Day trip to Torres Del Paine was wonderful. Highlight of the trip was the day at Estancia Mercedes. Wonderful people, stunning property, incredible lunch and then quesadillas and mate tea on the side of the waterfalls, horseback riding through gorgeous, rivers... read more

El calafate was a great little town. B n B there was comfortable and very kind and helpful staff. Tours were great from there. Perito Moreno glacier amazing, so beautiful. Hotel in Puerto Natales, hotel Costraulias was great location! Day trip to Torres Del Paine was wonderful. Highlight of the trip was the day at Estancia Mercedes. Wonderful people, stunning property, incredible lunch and then quesadillas and mate tea on the side of the waterfalls, horseback riding through gorgeous, rivers and streams, and amazing views, returning to another home-cooked delicious meal for dinner in their cozy cabin with delicious wine, wonderful company and ending the day with a gorgeous rainbow over the water and dolphins and puppies and kitties and smiles all around. Incredible day! Boat trip and hikes to O’Higgins glacier was great too. Hotel in Santiago was great location and tour to winery and Valparaiso and Viña Del Mar and Reñaca was great to see the many beaches of Chile. We concluded our trip with more exploring the coast and visiting the surfing capital of Pichilemu. Tour guides were all professional and kind. Only mishap was not getting picked up at the airports. Drivers weren’t there as outlined in the tour but all other parts of the trip were wonderful. Erin put together a great trip in a short amount of lead time. Great job Erin!

Hotel Reviews
Cauquenes de Nimez
El Calafate, Santa Cruz

Very nice and helpful staff

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Ismael
Santiago
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Erin Wiley

Great support and responsive trip planning
Patagonia | Jan 29 - Feb 11, 2023

jane
jane k.
Menlo Park, CA | Reviewed on Feb 20, 2023

Our local specialist, Erin and our on the ground advisor, Nara were both great. Communication was excellent and they were both very responsive.

This was a big trip for us and we felt well supported by Kim Kim and Ditmar/Walk Patagonia. The app was helpful, and Erin was well-organized and responsive.

Nara was a friendly communicator in Puerto Natales and helpful to have as a local orientation. Some feedback - we found the maps for the W not accurate, and we would have preferred... read more

Our local specialist, Erin and our on the ground advisor, Nara were both great. Communication was excellent and they were both very responsive.

This was a big trip for us and we felt well supported by Kim Kim and Ditmar/Walk Patagonia. The app was helpful, and Erin was well-organized and responsive.

Nara was a friendly communicator in Puerto Natales and helpful to have as a local orientation. Some feedback - we found the maps for the W not accurate, and we would have preferred distances and elevation changes over # of hours for each hike. A special thanks for the "back up" plan if the Lago Grey Navigation got canceled. We were very lucky on our day of departure - calm water in the morning. Crazy wind and rain in the afternoon. We really did not want to hike back to Paine Grande after 1 pm, and we had heard that the catamarans were sold out, even if we got there.

The only negative feedback I would offer is for the cancellation policy. We paid well in advance of our trip, and some of the hotels/excursions had more generous cancelation policies than Kim Kim offered. With so much uncertainty, I would like to suggest Kim Kim offer the same cancelations offered to customers who book directly with hotels/excursions as when we book with Kim Kim

Thank you so much for getting our money back from our hotel in El Chalten. We really appreciate the extra effort.
Hope you guys have a great rest of your summer in Chile.

Hotel Reviews
Hotel Aquaterra
Natales

Clean, good location, friendly people - great launching off point for our trip to Torres del Paine

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Kosten Aike
El Calafate

Good location, very good breakfast - fresh fruit and veggies!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Las Torres Patagonia
Torres del Paine

A well-located hotel right at the trail head of the W trek. The restaurant was good but expensive. The hotel staff was rather unhelpful. Both before planning our trip and while we were at the hotel, they didn't seem to know what was going on. When we had questions about hikes, or the national park, the referred us to the "excursions" desk in another part of the hotel. The people selling excursions would really only help with things they sold, and even at that, didn't provide accurate info. Finally, the hotel was pretty expensive and we thought they would be more helpful, "I don't know the answer, but let me find it for you". was not in their vocabulary. They also Forgot to give us our 1st day box lunch, even though we asked for it, and two times gave us inaccurate bills in the restaurant.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Lunajuim
El Chalten

This is a clean hotel in the middle of town. If you want a hotel with more amenities or a view, you need to stay elsewhere. That said, the staff was amazing. When we arrived, our assigned room was very dark and small and the manager found us another room with much more light. Thank you! Also, the staff provided great hiking and transportation information and were very accommodating.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Erin Wiley

Chile Torres del Paine W trek thru Argentina El Calafate and El Chalten
Patagonia | Jan 29 - Feb 11, 2023

S
Sabrina L.
Palo Alto, CA | Reviewed on Feb 18, 2023

Erin and Nara helped us with our W trek and our transport and lodging from Lago Grey in Chile to our El Calafate and El Chalten stays. They were very responsive and the KimKim platform made it very easy for us to review our conversations and trip details. When one of us left her sunglasses on a shared ride van, Nara was very responsive and contacted the transport provider who found and delivered the sunglasses to us! After we made a change to one of our lodging arrangements, Erin went anboce... read more

Erin and Nara helped us with our W trek and our transport and lodging from Lago Grey in Chile to our El Calafate and El Chalten stays. They were very responsive and the KimKim platform made it very easy for us to review our conversations and trip details. When one of us left her sunglasses on a shared ride van, Nara was very responsive and contacted the transport provider who found and delivered the sunglasses to us! After we made a change to one of our lodging arrangements, Erin went anboce and beyond and was able to get us refunded for the 2 nights we didn’t stay. The only thing that would have been even better is if we had both elevation and distances for each of the W segments but it appears that most available maps only had approx time and some distances.

Hotel Reviews
Hotel Aquaterra
Natales
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Kosten Aike
El Calafate
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Las Torres Patagonia
Torres del Paine
Authenticity & Character
Location
Staff
Cleanliness & Comfort
El Chileno Refugio
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Los Cuernos Refugio
Torres del Paine - W trek Circuit Reserva Cerro Paine
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Refugio Paine Grande
Puerto Natales, Chile
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Refugio Grey
Torres del Paine National Park
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Lago Grey
Torres del Paine
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Lunajuim
El Chalten
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Minitrekking Ice Hike on Perito Moreno Glacier
El Calafate
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Erin Wiley

My best travel in Patagonia, Buenos Aires, ElChalten & EL Calafate!
Patagonia | Feb 5 - Feb 12, 2023

Hirofumi
Hirofumi I.
Japan | Reviewed on Feb 15, 2023

★A big reason why I chose Kim Kim Tour
・ Ms. Emilce Alonso provided a very detailed information about all of my questions and courteous response(ex Chile side or Argentina side)
・I didn't know how to travel and how to spend time in the Patagonia El Chalten& El Calafate, however she arranged the best schedule for me.
・We were able to carefully share information using chat from the tour schedule to the day of departure.
・After arriving at the Buenos Aires, El Chalten & El Calafate, the... read more

★A big reason why I chose Kim Kim Tour
・ Ms. Emilce Alonso provided a very detailed information about all of my questions and courteous response(ex Chile side or Argentina side)
・I didn't know how to travel and how to spend time in the Patagonia El Chalten& El Calafate, however she arranged the best schedule for me.
・We were able to carefully share information using chat from the tour schedule to the day of departure.
・After arriving at the Buenos Aires, El Chalten & El Calafate, the transfer to the airport proceeded on time using a similar chat system with the local staffs in charge.
・The two-step system from reservation to payment is easy to understand, and the cancellation system is also clarified.

★Detailed reasons for choosing Kim Kim Tour
・Hotel selection was close to the trailhead, in the center of the downtown area, etc. The location was good and the concierge staff was solid.
・Local staffs with driver who met us at the site, exchanged money, pre-flight check-in, and reserved seats for the flight
・My big trouble: Even when the window glass was broken due to strong winds at the EL Chalten hotel, the chat system with the local staff in charge responded smoothly.

Hotel Reviews
Two Hotel Buenos Aires
Buenos Aires

Location is very good, Easy to go around a city sight seeing, and one more good point is late check out system until 14;00 pm.

Authenticity & Character
late check out system until 14;00 pm.
Location
Very good!
Staff
Vey kind & English speaking
Cleanliness & Comfort
Good
Kapenke Hotel
El Calafate

Location is good, Staff is so kind, English speaking

Authenticity & Character
good
Location
Staff
Kind & English speaking
Cleanliness & Comfort
Good
Hotel Kalenshen El Chalten
El Chalten

Location is good, Staff is so kind, English speaking

Authenticity & Character
Good
Location
Good
Staff
Good
Cleanliness & Comfort
Good
Activity Reviews
Nativo Experience
El Calafate

All of attendee is Spanish speaking, however Driver gave me detail explanation about Patagonia history to only me in English.

Quality of Experience
Good
Food
Excellent
Guides, Drivers and Staff
Very good
Transport
Good
Perito Moreno Glacier Excursion
El Calafate

Amazing experience in my life,

Quality of Experience
Excellent
Guides, Drivers and Staff
Good
Transport
Good
Nautical Safari
El Calafate

Excellent

Quality of Experience
GOod
Guides, Drivers and Staff
Good
Transport
Good
Local specialist: Emilce Alonso
Emilce
Emilce Alonso
Local specialist in Córdoba | Reviewed on Feb 16, 2023

Dear Hirofumi,

It was a pleasure having you in Argentina! Thank you very much for taking the time to write a review for all the activities and hotels, this helps us to continue improving day by day.
It was a pleasure planning this trip with you and it makes me very happy to know that everything went smoothly.

I look forward to working with you again soon! :D
All the best,
Emi

Very pleased with kimkim's service and pricing
Patagonia | Jan 21 - Jan 31, 2023

Roberta
Roberta L.
Portland, OR | Reviewed on Feb 04, 2023

We felt that Kimkim was well worth the amount we paid for our trip to the Lake District in Chile. Every need was anticipated, all transfers were easy. On each leg of our trip, we had contact before, during, and after each new event was scheduled. A

Almost all of our guides and excursions were excellent. (we had one guide who really was unqualified, and were very disappointed with that, as we did not get to see some of the cultural offerings we were interested in). Our outdoor guides were... read more

We felt that Kimkim was well worth the amount we paid for our trip to the Lake District in Chile. Every need was anticipated, all transfers were easy. On each leg of our trip, we had contact before, during, and after each new event was scheduled. A

Almost all of our guides and excursions were excellent. (we had one guide who really was unqualified, and were very disappointed with that, as we did not get to see some of the cultural offerings we were interested in). Our outdoor guides were tops, especially Consuelo, who headed our kayak excursion in Porto Varas, and reconfigured it well due to deteriorating weather; Juaquine in Porto Varas, who guided us in Alerce Andina National Park, with a wealth of information about flora and fauna, and Felipe in Pucon, who had extensive knowledge of geology, mountaineering, and botany. The hikes we did were varied and fascinating, and we couldn't have been happier.

We did not want luxury accommodations, and we were very happy with all of our hotels, most of which we were the only gringos in the guest list. All of the hotels were clean, all of the hosts were friendly, and all of the breakfasts were adequate.

I would not hesitate to book through kimkim again, as they really checked every box we had on our list.

Local specialist: Lucas Kambic
Lucas
Lucas Kambic
Local specialist in Buenos Aires | Reviewed on Feb 06, 2023

Hi Roberta, we thank you very much for your confidence in KimKim and your feedback about your travel experience in Chile. We look forward to welcoming you again in South America soon!! =)

Chile and Argentina, ...
Patagonia | Dec 19 - Jan 30, 2023

Mike
Mike C.
Canada | Reviewed on Feb 03, 2023

As we travelled to both Chile and Argentina, we have broke our comments into two sections.

CHILE:
All told we are quite happy with our Chilean road trip, but if you are open to some points going forward,
here are my Chile notes and recommendations for future bookings.

-Santiago: quite happy with this our arrival and starting off point;
- Temuco: I would personally scratch the hotel stay here,as for the one night stay, it was constant 1 hr. traffic fight to go into the City and then... read more

As we travelled to both Chile and Argentina, we have broke our comments into two sections.

CHILE:
All told we are quite happy with our Chilean road trip, but if you are open to some points going forward,
here are my Chile notes and recommendations for future bookings.

-Santiago: quite happy with this our arrival and starting off point;
- Temuco: I would personally scratch the hotel stay here,as for the one night stay, it was constant 1 hr. traffic fight to go into the City and then the next day go back out the same way, once again passing the airport where we came in to then drive to Pucon, where I would recommend a two day stay there instead of one night in Temuco and only one in Pucon

- Pucon: beautiful spot;again saying two days here would have been better, as that way you could have the Guide there be able to do the tour to the Volcano, without the rush and having to pack the rental cars with the luggage, do the hike and then leave for Huilo-Huilo. As far the organized hike with Juan Paublo, you already got my report on using a rental car to go up the rugged mountain trail only suitable for 4 wheel drive jeeps and the problems that created.
- Hate to take business away from Juan Paublo, (JP) but I would suggest that hopefully JP or if not him or her another English speaking guide could pick up the customers in his or her 4 wheel drive Jeep to do the drive and hike, because we we’re very disappointed to miss that hike, due to the car unable to get up there.
- Huilo-Huilo: Magic Mountain: great experience,unique place.
-
- Valdivia: Sorry again to take possible business away from JP, as he is very nice and speaks very good English,but again a little rushed, as it is a 3 hr drive to get there and then JP was waiting for us upon arrival and immediately we had to go on a drive and hike, with barely catching our breath and then again with an unsuitable car to do the proposed hike , we had to change locations and did a simple short hike, not the one planned
- Suggest: giving the first day of arriving in Valdivia after the 3 hr drive, just a chance to do a Self day to look around as we didn’t get much of chance to see Valdivia, as you also had a full day excursion planned for the next day with JP.
- Speaking of the next day, again JP was not really needed as we drove out with him to cross the ferry to Corral and then had to go to the National Ranger office, to pick up their guide and go in his Jeep on a very rugged trail to see the ancient larch trees. We could have driven there ourselves and met the guide without having to use and pay for JP’s services, as the local guide ( Edmundo) could have been booked and expected us at a given time frame. JP wasn’t even aware he couldn’t go up there himself and we had to use their guide. We couldn’t have gone up anyway, as there is no way our car would haven’t made it.
- Puerto Varas: everything good
- Ancud: as this was over the day before New Year’s Eve, New Years Eve and New Year’s Day, hardly anything open. Understandable and no way around that.
- However suggest add the trip out to the Penguin colony in Punihuil as the day trip, as this we found on our own and it was less than an hour away from Ancud and the highlight of the area.

Thank you for the Chilean experience;

Mike and Pat Chatwin
Comox, BC
CANADA

Argentina

I had previously sent a recap of our journey and travel through Chile , to Oleksandra. The following is our time through Argentina.

First though, we would like to congratulate and applaud the fine work that mainly Oleksandra and then Axel and the Tour Company Tangol put into our package. It was definitely not easy to come up with a 40+ day travel package that included both Chile and Argentina, that we would be happy with , including a large portion of it been a self- drive holiday, trying to cover the main attraction spots in each country and to make it even harder; over the summer and Christmas/New Year holidays. So, thank you so much for arranging this.

Argentina

- We first travelled into Argentina by the experience of “Crossing the Lakes” . A series of : 3 Catamarans and 3 buses from Puerto Varas in Chile to Bariloche in Argentina. A very long 14 hr day , but definitely worth the experience.
- Bariloche: only down side to the Very touristy city of Bariloche was, we we’re there during the very peak summer season, so the population of the area triples during that time, which may have been the reason for some of the delays and hotel availability selections. In saying that, wouldn’t have chosen the Carlos V Hotel there, as it wasn’t on the drop off route for the buses and where we we’re dropped off, was a 4 block, uphill climb over uneven cobblestone roads, plus with a car rental arranged , the hotel has no parking spaces and it was near impossible to get parking anywhere near the hotel (3 blocks away for parking and extra 4,000 pesos for overnight, secure parking). Which , speaking of car rental there; as we didn’t arrive until 21:30, the arranged car rental office was closed, so would suggest not having the rental pickup arranged until the next day.
- **Both the El Chalten and El Calafate portions we’re wonderful . Great experience. Great hikes and extraordinary scenery. All transfers went well, no problems.
-
- Ushuaia: : A definite highlight portion. Hotel in walking distance to the town and the tours arranged we’re very interesting. Points to note though: as mentioned for the hike out at the National Park, credit card was not accepted and had to borrow money from the guide for entrance. Should tell future clients to expect this and have 5,500 pesos per person ready for the entry fee.
- Hike was very nice, as well as the lunch and rafting.
- Penguin Island cruise was a good day, but again as mentioned; good thing we checked the new vouchers with the old ones, as the two excursions we’re flipped on each day.
- ** As mentioned: When your contact company makes changes to the original vouchers, they should send a * Change note to both us and you, as the excursion dates we’re flipped for each day and almost missed it. That goes for Hotel changes as well, from the original vouchers .
-
- Mendoza : 3 days, there was plenty, as it was over a weekend,so a lot of places we’re closed; wineries, etc. But managed to get some driving sightseeing in and even a round of golf. Nice hotel.

- Salta: This was where it was too bad our original hotel (Marquis De Tojo) out in the country got changed to the one in the city of Salta ( The Inkai) , as we we’re to return here 3 different times and again very limited, to no parking and very busy area, with a lot of street construction going on. Thank you for changing the hotel on the last day.

- Purmamarca: Fantastic Mountain Village. Great hikesand dazzling coloured canyons. A ver interesting old western style town . Thoroughly enjoyed.

- Cachi: The Drive from Cachi was a sensational,long twisty road , with huge elevation changes that definitely kept you focused. The drive was the highlight , as by the time you got there, your pretty tired, and with only one night booked, not really enough time to look around ( two nights here would have been better).
-
- Cafayate: Again, same as above; the Drive was the highlight, as only one night , would have preferred two), as a nice hotel at the Wine Resort. Be warned: The drive from Cachi to Cafayate,along Route 40 is a long washboard track that you are constantly driving at approximately only 20-25 km’s an hour as you are being bounced around.BUT; the scenery through the canyons was spectacular. If at all possible the car rental in Argentina should be a SUV or something similar.
-
- Cafayate back to Salta: What could have been a spectacular , easy drive along the Canyon filled Route 68 , ended up due to a huge rainstorm and flooding the night before , being anything but relaxing. A 2.5 hr drive ended up taking 7.5 hrs and we we’re just lucky to even get through at all, with constant stops, flooded out roads and heavy eqpt working just to try to keep a small one lane mud path opened to let cars go through. Just back luck on our part, that the rains came when they did.

- Iguazu Falls: This is where once again where our hotel vouchers we’re changed from the original hotel to the Mercure Hotel. However, a nice change , as we we’re spoiled to be upgraded to this fabulous 5 star hotel.
- For the Excursions to the Falls; First the Argentina Side:
- Group tour with a guide that really a guide was not needed, nor the large group. As we had to leave early in the a.m. and got there at the same time as ALLLL the other large bus tours, which unfortunately put us ALL, on the same walkways, at the same time, causing turtle like walking and very limited opportunities to enjoy the view points. The guide doesn’t give any information of interest, just helps herd everyone.
- We would have rather gone out on our own for a 3,500 pesos taxi ride, later in the afternoon,when all the tour buses have departed and walked our own route, with far less people. Again credit cards did not go through, so ensure you have the 5,500 pesos per person for entry.
-
- Brazilian Side: Obviously guide needed to coordinate the border crossing . Credit cards did work here for entry.
- Spectacular views from this side and although still crowded due to the Summer Season, did not feel as congested. Fantastic views.

- Buenos Aires: final stop and as not city folk and really not liking the concrete jungle of big cities, but we had to come here to be able to fly back home through the International Airport. Just our bias opinion, some would probably love it. We did visit a few historic sites and had some nice meals and of course the highlight of the city having you arrange the most spectacular Tango Show and Dinner for us.

Leave to go back to Canada on Monday, and want to once again; thanks to all for putting this South America package together for us.
Mucho Gracias;

Michael and Patricia Chatwin
Comox, British Columbia
Canada
🇨🇦

Hotel Reviews
45 by Director
Santiago

Good location and stepping off point for the rest of our trip. Met all needs

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Diego de Almagro Temuco
Temuco

Very quick stay . Hotel was fine, but not needed

Hotel Pucon Green Park
Pucon

Very nice hotel and property.Should be a 2 night stay, by eliminating Temuco

Montaña mágica - Huilo Huilo

Very unique experience. A little costly for onsite expenditures and rooms are very small

Local specialist: Oleksandra Stefanyuk

Magnificent Patagonia!
Patagonia | Dec 28 - Jan 9, 2023

Shivi
Shivi S.
Los Angeles, CA | Reviewed on Jan 31, 2023

When I was contacted by Erin, we discussed all that we wanted to do in 2 weeks time. Buenos Aires was a must for us - I had heard so much about this city so wanted a coupe of days to explore it. From BA, my daughter, a friend (from Botswana), and I flew to El Calafate and then to El Chalten for 3 days. Our private hiking guide (Leo) in El Chalten was fantastic and so knowledgeable. With his expertise an encouragement, my daughter and I were able to hike Laguna de los Tres and Mt. Fitzroy... read more

When I was contacted by Erin, we discussed all that we wanted to do in 2 weeks time. Buenos Aires was a must for us - I had heard so much about this city so wanted a coupe of days to explore it. From BA, my daughter, a friend (from Botswana), and I flew to El Calafate and then to El Chalten for 3 days. Our private hiking guide (Leo) in El Chalten was fantastic and so knowledgeable. With his expertise an encouragement, my daughter and I were able to hike Laguna de los Tres and Mt. Fitzroy which was quite difficult due to the extreme wind and rain that day but the view at the end of the hike was phenomenal! We then spent 2 nights in El Calafate. The highlight of this portion of the trip was a visit to the magnificent Perito Moreno glacier. On the way to the glacier, we visited two rain forests and learned about some of the history of the region.
From El Chalten, we traveled to Puerto Natales by a luxury bus and had a free day to explore this cute little town on the outskirts of Torres Del Paine where we had some delicious ice cream! The following day, we boarded a bus to Torres Del Paine where we stayed for the next 3 days. One of the highlights of this part of the trip was a private hike we arranged through the hotel to view cave paintings and natural flora and fauna. It was truly one of the best days of our stay along with a private tour of the southern portion of Torres Del Paine the following day. Our guide Devi was friendly, personable, and knowledgeable and along with our driver, made our day extremely enjoyable! The highlight of the private tour was the hike to Mirador Los Cuernos where we had lunch and enjoyed the magnificent view!
From Torres del Paine, we returned to Puerto Natales for 2 nights. One of the days here was spent at Estancia Mercedes which we highly recommend. We were not sure what to expect but this turned out to be one of the best days of our vacation! Sebastian and his family were so warm and hospitable. We went horseback riding to their private waterfalls where spent part of the day building a fire to make matte and sample some delicious snacks. The breakfast and lunch was sumptuous.
From Puerto Natales, we headed back for a night at El Calafate before departing for Buenos Aires and then home.

Hotel Reviews
Duque Hotel Boutique & Spa
Buenos Aires

This cute boutique hotel was located in a great neighborhood (Palermo). Our room was clean but on the smaller side with inadequate lighting. The staff were friendly and welcoming and the breakfast had something for everyone!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hosteria Senderos
El Chalten

A cozy hotel with charm and character at the foot of Mount Fitzroy! Our room had a wonderful view of the mountains. We enjoyed the outstanding and warm hospitality and the multi-course dinner on New Year's Eve.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Kosten Aike
El Calafate

We loved this hotel with it's many amenities and high speed WiFi. It was close to the downtown are of El Calafate and within walking distance of many restaurants and shops. The massage on our last day was excellent!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Las Torres Patagonia
Torres del Paine

A beautiful hotel at the heart of the park. The rooms were clean and comfortable. The breakfast was outstanding with so many choices. However, there are not many lunch/dinner options for vegetarians or vegans .

Authenticity & Character
Location
Staff
Front desk staff were not the friendliest!
Cleanliness & Comfort
NOI Indigo Patagonia
Puerto Natales

A beautiful hotel with unique architecture and proximity to the Puerto Natales sea.We stayed here two separate times on our trip to Patagonia and liked it both times. One one of the days, our room hadn't been swept since there was still gravel and debris on the floor.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Buenos Aires City Tour
Buenos Aires

The tour allowed us to explore different neighborhoods of Buenos Aires. Our guide was knowledgeable and friendly.

Quality of Experience
Guides, Drivers and Staff
Transport
Flexible Guided Hikes in El Chaltén
El Chalten

The guided hike to Laguna de los Tres and Mount Fitzroy was challenging but our guide Leo made it a great experience. He was very knowledgeable about the history of the area as well as the flora and fauna. The next day, our guided hike to Lago Viedma was an easier one. Leo was, once again, very knowledgeable and so much fun!

Quality of Experience
Guides, Drivers and Staff
Not applicable
Admire the Famous Perito Moreno Glacier [Mayo Trek - Alternative Excursion]
El Calafate

This was a fantastic excursion from start to finish! We loved all parts of this adventure from the boat ride to the visit to the rain forests to Perito Moreno.

Quality of Experience
Guides, Drivers and Staff
Transport
Torres del Paine Full Day Private Tour
Chile

Devi was an excellent guide. Our favorite parts of the tour were hikes to Lake Nodenskjol, Mirador Los Cuernos, sampling Calafate blueberries along the way, a visit to Lake Sarmiento, Lago Pehoe and Grey Lake.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Visit Estancia Mercedes
Chile

We were not sure what we were going to do at Estancia Mercedes other than horse back riding but this visit turned out to be one of the great experiences of our trip. The family were very hospitable and the meals were so delicious. It helped that, in addition to my daughter could speak some Spanish, there was a young couple who were staying there who spoke Spanish, This allowed us to have lively and informed conversations with the family!

Quality of Experience
Guides, Drivers and Staff
Transport
Horseback Ride to El Canto de los Turbales Waterfall (Estancia Mercedes)
Chile

This was a great adventure and experience! Before getting on our horses, we were given a mini 'riding' lesson and safety tips. The ride to the falls was about 30 minutes through a very pretty forest. Once at the waterfall, we made a fire (from sticks and twigs we collected) and boiled water (from the waterfall) to make mate (an herbal drink). We also used the fire to toast bread that had been packed as part of the snacks). We feasted on mate and snacks before venturing to the waterfall where we 'played' for a while. We then returned to the Estancia after putting down the fire. All through both rides, we took sips from a bota containing white wine!

Quality of Experience
Guides, Drivers and Staff
Transport
Trip Briefing at Dittmar Adventures
Puerto Natales

It was useful to get an overview of what to expect in the following days.

Quality of Experience
Local specialist: Erin Wiley

Exceeded all expectations!
Patagonia | Jan 15 - Jan 24, 2023

Stacy
Stacy W.
Hybla Valley, VA | Reviewed on Jan 31, 2023

We planned this trip for our honeymoon and it exceeded all of our expectations! From the beginning, Erin was super responsive and helpful to assist us in designing and tailoring our trip wishlist to include every hike and activity we asked for, affirming all the highlights we wanted to see and do. Even when an activity was cancelled due to reasons beyond their control she helped us move stuff around so we could still have a similar activity/experience included and it ended up being our... read more

We planned this trip for our honeymoon and it exceeded all of our expectations! From the beginning, Erin was super responsive and helpful to assist us in designing and tailoring our trip wishlist to include every hike and activity we asked for, affirming all the highlights we wanted to see and do. Even when an activity was cancelled due to reasons beyond their control she helped us move stuff around so we could still have a similar activity/experience included and it ended up being our favorite excursion (mini trekking on Perito Moreno)! Every guide we had was super nice and helpful and all activities were organized very well. When we met with the Dittmar associate (Nara) upon arrival we were very impressed, everything was laid out for us (vouchers, etc.) and we felt very prepared for our itinerary; and then mostly everything went as outlined and so smoothly which definitely decreased our travel/logistics stress. It was also helpful to be able to contact her while we were there. All the hotels were super nice as well, even ones that apparently were second choices were just lovely! Patagonia is a large area and we realized it would be really overwhelming to plan on our own but they did a great job honing in on our interests and creating truly the trip of a lifetime for us. Aside from staying in Patagonia longer we wouldn’t have changed a thing!

Hotel Reviews
NOI Indigo Patagonia
Puerto Natales

Clean, front desk very helpful, nice views.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Lago Grey
Torres del Paine

We got a superior room and let me tell you, the view was incredible!! The bar and restaurant also had amazing views. Front desk was super helpful as well. Loved this hotel

Authenticity & Character
Location
Staff
Cleanliness & Comfort
While we were there they had record heat which I realize is abnormal but the sun had been beaming in our room all day and it was super hot with no AC; no way to prop the window open.
Camping Central
Torres de Paine, Chile

We always camp with our own gear but didn’t have a choice for our trip; was pleasantly surprised at the quality and cleanliness of the tent and sleeping bags. Cafe food was also really good!

Authenticity & Character
Location
The views
Staff
Cleanliness & Comfort
Kau Yatun Hotel & Estancia
El Calafate

This place was such a gem! Beautiful setting, nice clean large rooms, lovely restaurant as well.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Chalten Suites Hotel
El Chalten

We loved this place! really loved and took advantage of the jetted bath especially after long hikes. Bed/pillows were so comfy! Views of the mountains a plus. Staff friendly and helpful, when we ate at the restaurant they had told them it was our honeymoon and they sent us dessert, so thoughtful and sweet.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Minitrekking Ice Hike on Perito Moreno Glacier
El Calafate

Our favorite activity! The guides were awesome and it was just so cool, not every day you get to literally climb a glacier. One of the most awesome things we’ve done in our life!

Quality of Experience
Guides, Drivers and Staff
Transport
Horseback Riding on Estancia Cristina
El Calafate

In general we felt overwhelmed by this experience. Between the amazing views, lunch on a glacier lake in the middle of a beautiful landscape and the excitement of river crossing on the horse we couldn’t have been more pleased with everything. The guide was exceptional and so knowledgeable of the area and rich history, not to mention a great cook!

Quality of Experience
Even though it was our first time horse back riding the guide explained everything and it was easy. Such amazing views and the river crossing were so much fun.
Food
Guide made the lunch from scratch. It was delicious and exceeded expectations.
Guides, Drivers and Staff
Transport
Torres del Paine Full Day Private Tour
Chile

This experience exceeded expectations. Our guide was so knowledgeable on the area and asked us for our inputs on things we wanted to see in order to tailor things. We saw tons of wild life, and breathtaking landscapes.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Grey Glacier Boat Tour
Chile

Such a cool experience to be that close to a glacier and amongst the icebergs floating in the water. The crew was exceptional of providing all sorts of information. The hauling in of a iceberg to make cocktails with the ice was so neat!

Quality of Experience
Guides, Drivers and Staff
Transport
Guided Hike to Laguna de los Tres
El Chalten

This was such an amazing hike. The hike offered nonstop views and thanks to our guide we stopped at all the best viewing spots along the way. The guide was also extremely prepared and knowledgeable about the geological history, wildlife floral/fauna. The guide was happy to capture all the moments for us on camera too! This is a long hike so be prepared.

Quality of Experience
Guides, Drivers and Staff
Transport
Kayak Lago del Desierto
El Chalten
Quality of Experience
Guides, Drivers and Staff
Transport
Trip Briefing at Dittmar Adventures
Puerto Natales

Everything was clear! Felt very prepared with our trip outlined and all docs organized for us.

Quality of Experience
Guides, Drivers and Staff
Transport
Guided Hike to Laguna Torre
Argentina

With our hiking abilities we really didn’t need a guide for this hike but the guide was super nice and helpful explaining the geography and pointing out animals etc, which was a really great addition to the hike.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Erin Wiley
Erin
Erin Wiley
Local specialist in Puerto Natales, Chile | Reviewed on Feb 16, 2023

Stacy, your photos are incredible!!! Thank you for sharing! I particularly love the one of the sunset skyline of the Fitz Roy mountain range, what a gem.

Planning this trip with you was great, the two of you provided the perfect amount of details mixed with the perfect amount of trust to make this honeymoon a success. Thank you for being flexible in light of unavoidable changes and really for trusting us to make this experience happen for you.

Wishing you two a lifetime of happiness and hopefully more trips like this together :)

Patagonia Review
Patagonia | Jan 5 - Jan 16, 2023

K
Kira P.
Manhattan, NY | Reviewed on Jan 21, 2023

KimKim review: Emi was amazing and curated such a wonderful trip for us. Booking on KimKim was very convenient for us as we had very little time ourselves to plan a whole trip. The one aspect that caused some frustration was that Emi was only reachable by email effectively which makes the process very slow. I think even having one phone call to sort out small details and ask questions would have been much more efficient. In addition, factors outside of our control (big storms that take out... read more

KimKim review: Emi was amazing and curated such a wonderful trip for us. Booking on KimKim was very convenient for us as we had very little time ourselves to plan a whole trip. The one aspect that caused some frustration was that Emi was only reachable by email effectively which makes the process very slow. I think even having one phone call to sort out small details and ask questions would have been much more efficient. In addition, factors outside of our control (big storms that take out internet for a week or Park Ranger strikes) made Emi inaccessible for a week. We certainly don’t blame Emi for this at all, but it did create kinks in the planning process.

Once we were in Patagonia, our local support on WhatsApp Mateo was SO responsive and immediately available when issues came up (a lost reservation at one of the hotels, a lost cab, etc). None of these were KimKim’s fault but each issue was resolved in minutes. This was such an amazing feature!

Our trip review:

Transitions:
The transitions were seamless and we didn’t have any issues at all! Cab transfers to and from the major airports with local guides was a nice touch but ultimately for those wanting to save money, getting a cab/uber on your own seemed easy in Buenos Aires and Santiago and was likely a lot cheaper. I would therefore offer the transfer as an option. I would definitely recommend the private transfer from Calafate airport to El Chalten lodging. Puerto Natales also has a great cab system, and Weskar lodge can call a cab for you at any time that will be there in 5 minutes. That being said, not having to worry about calling cars was such a luxury. Our Taxi driver in Puerto Natales from the bus terminal to Weskar was really great.
- The bus from Argentina to Chile was very easy but a little confusing at the boarder. We could have used some instruction on what to expect.

English speaking guides:
- We found the guide in Buenos Aires to be helpful, especially because we had just arrived and money changing is quite difficult in Argentina. The English speaking guide in Santiago was not necessary for us, although if you are starting your trip in Santiago it could be nice.
- In general, we felt we did not need english speaking guides for transit purposes.

Airport timing: We appreciated getting to the airport before international flights early, but 2 hours early would have sufficed and definitely you don’t need to get to Calafate airport or Puerto Natales airport more than one hour in advance (2 hours early was way too much time). It felt like we were sitting for hours waiting for those flights. Others may have different preferences.

Hotels: We loved all of the hotels we stayed at. Weskar Lodge in Puerto Natales and Alto Calafate were our favorites. The pools and sauna at Alto Calafate after our 30 mile trek in Chalten was such a nice treat. It’s sort of away from the main town, but they have an hourly shuttle that takes you to and from the center of town. Weskar Lodge is also a bit outside of the center but we loved the 20-30min walks along the water to get into town.
For younger people like us wanting a more social lodging situation, staying in hostels in Chalten and Puerto Natales or even the major cities would have also been fun options. But we were really happy with the hotels Emi chose.
-We ended up booking a one-night stay at the Patagonia EcoDomes which was an absolute highlight. From the Domes you can hike directly to Lagos de los Tres and then hike down to town and they had a car that could bring your belongings down El Chalten for free. We had already paid for a private transfer, but this was a great option! They can also call you a cab easily so a transfer isn’t necessary if you want timing to be flexible.

Highlights:
Lagos de Los Tres
Mini Trekking in Calafate
Kayaking in Puerto Natales
(We also heard Paddle boarding with PatagoniaPaddle (you can find on IG) is an amazing activity although we didn’t do it.)
Hiking Base Torres in Torres del Paine (and our guide Claudia was amazing)
Tango show in Buenos Aires
All of the food in Puerto Natales- we were happy to have so many nights there!

We enjoyed the second hike in Torres del Paine through guanaco territory because we saw cave paintings and learned a bit more about the natives and the geology, but it was a very mild hiking day (~6 miles) and some may have preferred a larger trek in the park. We were tired after hiking Base Torres so it was actually nice! Also, Gabriella our guide was fantastic

Balmaceda and Serrano Glaciers was also a really fun boat excursion. We also heard great things about the Grey Glacier boat excursion.

Overall AMAZING trip with basically no issues. Thank you all so much!!

Hotel Reviews
Two Hotel Buenos Aires
Buenos Aires

Nice hotel, basic amenities, continental breakfast, good location.

Posada y Cabañas El Barranco
El Chalten

Basic amenities, private ground floor room. Very close to trails and main strip. Nothing special. A hostel would have probably been just as nice and more social.

Alto Calafate Hotel Patagonico
El Calafate

Spa, massages, sauna, pool was so nice after trekking in Chalten! AMAZING view of Calafate-- we sat outside reading with wine every afternoon. Shuttles every hour can take you into town.

Weskar Lodge
Puerto Natales

Amazing view over the bay. Great staff and breakfast. They can easily call cabs within 4 minutes. Only a 20-30min walk into town (beautiful walk along the water) or a 5 min cab away.

Activity Reviews
Full day tour to Parque Nacional Los Glaciares and Minitrekking
El Calafate

Such a highlight!! Would recommend 100%

Full day Hiking Base Las Torres - 20km approx
Puerto Natales

Our guide was amazing and we had a great group. The hike is spectacular. They provide trekking poles. You definitely want to be in good shape for this one. The drive from Puerto Natales is a couple hours so bring a book or something to listen to.

Eberhard Fjord Kayaking Tour
Puerto Natales

It was very windy and difficult but still so much fun! There were many beginners on our trip who did great, and one blind woman! It was definitely hard, but worth it. There is a mini hike on the island where you kayak to with amazing views of Patagonia.

Full day Hike Porteria Lago Sarmiento - 6/7 km approx
Puerto Natales

Definitely an easier day. We enjoyed seeing cave drawings and learning about guanacos, the other fauna, and the native history and geology.

Navigation to Balmaceda & Serrano Glaciers
Puerto Natales

Good to do after a big trek to rest. The average age was definitely 60-80 (or young children) so we felt a little bit young but the glaciers are so cool to see (although not as impressive as Merano glacier), they serve whisky on the rocks and serve an enormous plate of lamb for lunch- we had a BLAST.

Local specialist: Emilce Alonso

A perfect 2 weeks in Patagonia: Puerto Natales, Torres del Paine, El Calafate, Los Glaciares, El Chalten
Patagonia | Dec 9 - Dec 22, 2022

Caroline
Caroline D.
Charlotte, NC | Reviewed on Jan 20, 2023

We had the trip of a lifetime! It's really hard to narrow down our favorite parts of the trip, but one huge positive of using Erin and her team at Dittmar was that they were able to find experiences that were off-the-beaten-path, give us great advice on the better-known hikes and sites, and tailored the entire trip to our exact requests. My husband and I are both extremely busy people, so to be able to tell Erin the major things that we wanted to see, the type of vacationing that we wanted to... read more

We had the trip of a lifetime! It's really hard to narrow down our favorite parts of the trip, but one huge positive of using Erin and her team at Dittmar was that they were able to find experiences that were off-the-beaten-path, give us great advice on the better-known hikes and sites, and tailored the entire trip to our exact requests. My husband and I are both extremely busy people, so to be able to tell Erin the major things that we wanted to see, the type of vacationing that we wanted to do, and let her largely plan the trip from there, was awesome! I also loved that she and her colleagues had experienced all of the excursions, hikes, and many of the hotels themselves, so could give real-time feedback and advice as we were selecting our itinerary.

One of the best days of the entire trip was going to Estancia La Peninsula in Puerto Natales. This was a last-minute addition to the itinerary after our flight from the States to Chile was unexpectedly moved up a day. While nothing will beat the insanely beautiful views of the national parks in both countries, this day was uniquely special, intimate, and fun. We visited the ranch with 4 other tourists and really got to know the owner and staff as a result. We learned a ton about the culture of Chile and the Patagonia region, got to know their life stories, had a DELICIOUS meal, saw beautiful views on horseback, and just generally had such a special day. These are the types of experiences that Dittmar and Erin arrange: ones that truly unique to the region and to working with Dittmar. That said, Erin and team were also great with the more traditional "must-sees/dos." For example, Erin had a ton of great tips for us while on the 3-night, 4-day W Trek in Torres del Paine, and we felt more prepared and were able to really enjoy our time as a result.

We're so sad that our trip is over, but we're recommending it to anyone and everyone we know now that we are back in the US!

Hotel Reviews
The Singular Patagonia Hotel
Puerto Natales

One of the best hotels we've been to yet--gorgeous views, top-of-the-line service, delicious food, and such a unique, historical setting.

Authenticity & Character
One of the coolest places we've stayed--it's like a hotel within a museum. Like that they've added minimalistic architecture to the existing structure to really preserve the history of the place.
Location
Gorgeous views of the fjords, quick ride (or long walk) into town, so there was a lot of privacy and serenity.
Staff
Such nice and helpful people that we felt like we got to know!
Cleanliness & Comfort
Great spa area, super cozy bar / restaurant to hang out in after a busy day or to grab a bite
Cabin Los Cuernos
Puerto Natales

The prettiest place I've EVER been. The cabins were well worth the extra cost as a break from the tents, and nice to have a more private bathroom with just the other cabin-goers. I will never forget this awesome place!

Authenticity & Character
The little cabins were so quaint and cute, while blending in with the surroundings
Location
Truly the prettiest place, maybe on earth
Staff
Cleanliness & Comfort
Camping Paine Grande
Puerto Natales, Chile
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Bathrooms were not great but everything else was perfectly fine!
Hotel Lago Grey
Torres del Paine

The most amazing night after 3 nights of camping on the W! Such a serene lobby, loved the architecture, great food, and insanely gorgeous views.

Authenticity & Character
loved that the architecture was so minimalist and let the views speak for themselves. The lobby/bar area is like a living room--cozy and warm, perfect after a long day of hiking
Location
Such a gorgeous view of Lake Grey and the Cuernos / Paine Grande. What
Staff
Cleanliness & Comfort
Hotel Kosten Aike
El Calafate

Great breakfasts, super nice staff, perfect location!

Authenticity & Character
Location
Just off the main drag, which makes all of the areas you'd want to see in Calafate accessible, but without too much noise.
Staff
Cleanliness & Comfort
Chalten Suites Hotel
El Chalten

Nicest staff! Great breakfast, beautiful views, perfect location!

Authenticity & Character
Location
Right on the main street--easy access to the hiking/adventures and all of the cute restaurants and bars in town.
Staff
Cleanliness & Comfort
Activity Reviews
Trip Briefing at Dittmar Adventures
Puerto Natales
Quality of Experience
Guides, Drivers and Staff
Transport
Day Trip to a Patagonian Estancia
Chile

We added this to our trip at the last-minute because we ended up having an extra day in Natales--and we are so so happy we did! Ian and his team were the best hosts. The boat ride, the horseback ride, the lunch, sheep sheering and watching the sheep dogs do their thing--I can't imagine a more perfect day. The views at the top of the horse trail were absolutely gorgeous.

Quality of Experience
Everything
Food
Best meal of our trip
Guides, Drivers and Staff
These were some of my favorite people from the entire trip!! The best!
Transport
You get there by boat--so cool!
Grey Glacier Boat Tour
Chile

We have never been so happy to see this boat at the end of our ~50 mile W Trek!! It was so fun--we ended up being with a lot of other W Trek-ers. What a fun way to share stories, all while seeing these gorgeous glaciers with a free pisco sour!

Quality of Experience
Guides, Drivers and Staff
These guys are pros!! I was amazed by their work
Transport
Kayak Lago & Rio Grey, Return to Puerto Natales
Chile

The guides were awesome--we loved learning about their lives! The kayaking was pretty easy between the current and the wind at your back (which I think it typical coming off the lake). Unbeatable views!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Admire the Famous Perito Moreno Glacier [Mayo Trek - Alternative Excursion]
El Calafate

Loved seeing the waterfall, forests, and other mountains and glaciers of the park in addition to Perito Moreno. It was also great to see so much of Lago Argentina--the lake itself is so incredible. It looks like the southwestern USA on one end (desert-like), and the other you have these huge snow-capped mountains and glaciers. And in between, rolling green mountains that could be in Hawaii! The water is such a neat color once you are on it, too. We had PERFECT weather, which definitely helped, but I think this experience would have been awesome either way.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Erin Wiley

Natalia from KimKim was super responsive, int...
Patagonia | Jan 4 - Jan 19, 2023

Louise
Louise R.
Australia | Reviewed on Jan 20, 2023

Natalia from KimKim was super responsive, intuited our needs for accomodation, personal transfers , and overall logistics. We are so grateful to have had Natalia with us on our journey as it made all aspects smooth and stress-free.
EcoCamp is a must and if you are lucky you’ll have Claudio and Nicole as guides, they are exceptional!

Local specialist: Natalia Canónico
Natalia
Natalia Canónico
Local specialist in Buenos Aires | Reviewed on Jan 20, 2023

Dear Louise,
I would like to thank you so much for taking the time to review us and for your kind words 😊
It's been a pleasure to work with you and help you to design this amazing trip.
I'm so happy to read that everything went well and you are taking home great memories of Chile and Argentina.
I wish you a splendid continuation of this adventure and hope you have a wonderful time on the cruise!
All the best,
Natalia

This was the second time I used Kimkim to pla...
Patagonia | Dec 23 - Dec 31, 2022

Vijay
Vijay A.
Dallas, TX | Reviewed on Jan 16, 2023

This was the second time I used Kimkim to plan my South American trip. Jason was excellent in organizing everything from Beunosaires, El Calafate and peuroto natales to Punta Arenas. The day of ESTANCIA CRISTINA was the highlight of our trip!!! Even if there was hiccup he took care of it. Only improvement I might suggest is a packing list before trip might have been helpful. Punta Arenas some of the Penguin tours and transfers were not exactly up-to mark but Jason took care of the... read more

This was the second time I used Kimkim to plan my South American trip. Jason was excellent in organizing everything from Beunosaires, El Calafate and peuroto natales to Punta Arenas. The day of ESTANCIA CRISTINA was the highlight of our trip!!! Even if there was hiccup he took care of it. Only improvement I might suggest is a packing list before trip might have been helpful. Punta Arenas some of the Penguin tours and transfers were not exactly up-to mark but Jason took care of the complaints very well to our satisfaction.

Hotel Reviews
Hotel Diego de Almagro Punta Arenas
Punta Arenas

Just disinterested staff overall

Authenticity & Character
Location
Location
Staff
Some of them not want to bothered to even attempt broken English
Cleanliness & Comfort
They can’t turn the coffee machine on even 5 minutes early. Most of tours start real early there but breakfast starts at 630. So you are going hungry
Lagos Del Calafate
El Calafate
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Costaustralis
Puerto Natales
Authenticity & Character
Location
Staff
Cleanliness & Comfort
474 Buenos Aires Hotel
Buenos Aires
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Estancia Cristina - Classic Option
El Calafate
Quality of Experience
Guides, Drivers and Staff
Transport
DONT MISS THIS ACTIVITY
Private Buenos Aires Sightseeing Tour
Buenos Aires
Quality of Experience
Guides, Drivers and Staff
Transport
I’m just not that much into big cities. And king lunch place e stopped in had added cheese in the empanadas which caused sickens for my daughter.
Perito Moreno Glacier - Los Glaciares National Park
El Calafate
Quality of Experience
Guides, Drivers and Staff
Transport
Safari Boat - Sailing Rico Branch
El Calafate
Quality of Experience
Guides, Drivers and Staff
Transport
Highlight of our trip. The iceberg phots incredible
Full Day Torres del Paine National Park (ex. Puerto Natales)
Puerto Natales
Quality of Experience
Looooong day
Food
Guides, Drivers and Staff
Transport
Trekking Cerro Benitez
Puerto Natales
Quality of Experience
I’m
Guides, Drivers and Staff
Transport
Local specialist: Jason Kearney
Jason
Jason Kearney
Local specialist in Peru | Reviewed on Jan 17, 2023

Hi Vijay,
Thanks for your review and we were glad to plan a great adventure for you all. The hotel in Punta Arenas is not our first choice but we had a short lead in for your trip and it was the best option available. It should always have courteous staff and we have noted that for improvement.
Other issues that came up along the way were dealt with efficiently I believe. The weather too made some tours a challenge but glad that overall you had a great time and are considering a new booking with us too!
Regards and Best Wishes,
Jason.

Erin was amazing!
Patagonia | Dec 20 - Jan 2, 2023

Pam
Pam F.
West Scarborough, ME | Reviewed on Jan 04, 2023

Erin was amazing! She nailed our itinerary on the first try. She was very open to questions and helped us narrow things down as needed. Every transfer, guide, etc was great. We spent two weeks in the region and never had any complications. I would highly recommend Erin for travel planning.

We loved the Estancia La Peninsula where we spend the day riding, eating incredible lamb and learning how the ranch worked. I left feeling like I’d spent the day with family.

We had several... read more

Erin was amazing! She nailed our itinerary on the first try. She was very open to questions and helped us narrow things down as needed. Every transfer, guide, etc was great. We spent two weeks in the region and never had any complications. I would highly recommend Erin for travel planning.

We loved the Estancia La Peninsula where we spend the day riding, eating incredible lamb and learning how the ranch worked. I left feeling like I’d spent the day with family.

We had several guides Devi, Virginia and Shelda (spelling may be wrong) and we learned so much from them about flora, fauna and the geology of the region. They were patient with our pace and let our son pick their brains about travel.

Truly and once in a lifetime trip that we got to share with our 20 something sons. Thank you Erin!

Hotel Review
Cyan Recoleta Hotel
Recoleta, Buenos Aires
Authenticity & Character
Location
Walking distance to food, a mall, cemetery
Staff
Once they warmed up they were very helpful
Cleanliness & Comfort
Bugs in one room
Local specialist: Erin Wiley

Loved Patagonia with KimKim!
Patagonia | Dec 21 - Jan 1, 2023

S
Sumi M.
Broad Ripple, IN | Reviewed on Jan 02, 2023

The overall experience of KimKim was great. I have to admit, when it started it out, it was very slow at first. My assigned specialist wasn't very responsive. But then, Erin took over, and she was excellent in terms of her timliness and her knowledge. Then, she referred me to an even more localized specialist, Nara, who also was great. I was very happy with their organization and their efforts!

The overall trip to Patagonia was wonderful. The highlights for us were the hikes on both the... read more

The overall experience of KimKim was great. I have to admit, when it started it out, it was very slow at first. My assigned specialist wasn't very responsive. But then, Erin took over, and she was excellent in terms of her timliness and her knowledge. Then, she referred me to an even more localized specialist, Nara, who also was great. I was very happy with their organization and their efforts!

The overall trip to Patagonia was wonderful. The highlights for us were the hikes on both the Argentina side and the Chile side. The Perito Moreno glacier hiking tour was also very memorable. We loved our Santiago city tour guide as well.

The only thing that wasn't so great for us was the hotel accommodations. I understand some of the regular partners that Kim Kim uses were booked up for the times we were going, so that is understandable. But our accomodations in Buenos Aires and Chile were less than ideal considering availability and pricing during the time. All other parts of this trip were amazing, and I would not hestitate to use KimKim again.

Hotel Reviews
Hotel Intersur Recoleta
Recoleta, Buenos Aires

Overall hotel location was pretty good. But the rooms and bathrooms were very dated and not what I would consider normal for a four star accommodation.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Bathrooms very dated, rooms very small
Lunajuim
El Chalten

This was more of a hostel experience as I believe KimKim's normal partners were booked up. The rooms were fine. The breakfast was okay. The staff was very friendly. Location was great. For a hostel experience, I think this was good, though we usually prefer staying in nicer places. I think "luxury" is not something that is in abundance when you are in remote Patagonia though, so this was fine for us.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hostería Schilling
El Calafate

This was more of a hostel experience as I believe KimKim's normal partners were booked up. The rooms were fine. Heat was not working properly the first night, was better the second night. The breakfast was okay - did like that they cooked fresh eggs if you wanted it. The bathrooms were very barebones. The staff was very friendly. Location was great. For a hostel experience, I think this was good, though we usually prefer staying in nicer places. I think "luxury" is not something that is in abundance when you are in remote Patagonia though, so this was fine for us.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
El Establo B&B
Puerto Natales

We typically like to stay in hotels, but all typical partners of KimKim were booked up. However, we loved this charming little bed and breakfast. The host was great - so friendly, so helpful, made great breakfasts every morning at the time we wanted. The rooms were cute - everything we needed was in there. Location was a bit far walking from the town square, but it was fine. Would 100% recommend anyone to stay here.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Ismael
Santiago

Heat was not working. Not only could we not control it from our rooms, we had to call the reception any time we wanted it to be warmer or cooler - they said rooms do not have the ability to make temperature changes, only the front desk could. We waited 30 minutes to check in. There was only one person ahead of us - there was no issue, they were just extraordinarily slow. The rooms were tiny, but the bathrooms and sleeping arrangments were fine. The breakfast was a good one - but they ran out of eggs (one hour before breakfast shut down), and there was a line to get a table at 9am. I ended up having to stand and eat my breakfast. There was one staff member - Fernando - who was extraordinarily patient and friendly despite all of the frustrated guests. Kudos to him. With all of the other accommodation options in Santiago, please don't have anyone stay here again.

Authenticity & Character
Location
Staff
Fernando was great. The rest were very slow and overly willing to help with the issues that kept arising.
Cleanliness & Comfort
Activity Reviews
Buenos Aires Bicycle Tour (South Sector)
Buenos Aires

Tour guide was 45 minutes late - but we gave him a pass. Traffic was crazy because of the World Cup win. Great bike ride around the city. However - it's dangerous for kids. You often ride in the street, right next to cars and buses. Please know this if you are booking with children.

Quality of Experience
Guides, Drivers and Staff
Transport
Had to get there on our own, which was fine.
Traditional Tango Show with Dinner
Buenos Aires

Wish we could have done the tango without the dinner. Not worth it for vegetarians. Also - if you have kids - the show starts after 10pm and ends after midnight. Still, the show was great, and a very cool experience for us all. Hated that they picked up five other guests along the way - it took us more than 45 min before we even got to dinner, even though the location was so close to our hotel. Would have rathered saved on the transport expense and uber'ed ourselves

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Kayak Lago del Desierto
El Chalten

In theory, this is a great experience. Our weather was not great, so it was hard to kayak against the wind. Totally not the fault of our company. All that being said - the gear was great, and they provided most of it. Wish they would have explained a bit more about what to wear and not wear. What our tour operator told us was not accurate. Of the five kayaks on our trip, two were not perfect - the end of one kept sinking, and another had no backs to the seats. The guide was nice and enthusiastic. Loved the raft to help our kids along. However - the guide never sent us any pictures as he promised after. That's a big problem when he tells us not to take our phones on the kayaks.

Quality of Experience
Guides, Drivers and Staff
Transport
Guided Hike to Laguna de los Tres
El Chalten

This was an amazing hike. Not sure we needed a private guide. But all was great about it. A must do. It's tough - be warned!

Quality of Experience
Food
Packed lunch - hard to make it better.
Guides, Drivers and Staff
Transport
Minitrekking Ice Hike on Perito Moreno Glacier
El Calafate

What an incredible day and site! It's VERY commercialized, but despite that, we thoroughly enjoyed.

Quality of Experience
Guides, Drivers and Staff
Transport
Wish we didnt spend 45 min plus picking up others - we were almost always the first to be picked up on all of these tours. And when they are early mornings, 45 extra min is huge.
Trip Briefing at Dittmar Adventures
Puerto Natales

Not sure how needed this was as it was the end of our trip. But it was great to meet Nara in person.

Torres del Paine Full Day Private Tour
Chile

This was a great way to see the park. Our tour guide (Vincenze?) was so friendly and fun. But he was chatty with almost every other guide he came across, so we would have to wait for him at every stop to finish talking with others before we could move on. We also didnt get a chance to see the eastern part of the park. We were told it was too windy. But we met others who were on private tours and they all got to go to that side of the park, so we felt let down by that. Too much time spent at Hotel Lago Grey - we didnt need a snack, we would have liked to take that time and seen another site.

Quality of Experience
Food
Packed lunch - was okay.
Guides, Drivers and Staff
Transport
Guided hike to Las Torres lookout [Central - Base - Central]
Chile

We were hesitant about the group tour. But it worked out well. Guide made us keep on pace, and we had an incredible view at the end

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Santiago City Tour
Chile

Nice guide, nice tour, great to learn about the city.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Erin Wiley

The itinerary was well prepared for us, a keen group of 6 hikers between 60 and 74 years of age
Patagonia | Nov 5 - Nov 20, 2022

Line
Line T.
Canada | Reviewed on Dec 23, 2022

The itinerary was well prepared, keeping the group's requests for preferred activities, hikes and hotel style selection.
Emi communicated well in preparation for the trip, and provided a local contact to work with locally at each stop. When programs were to be reorganized when cancelled planned activities ( 3 times, for local unpredictable reasons), I wish there had been better communication from Kimkim and contacts to avoid the stress of having to select a new alternative for the specific... read more

The itinerary was well prepared, keeping the group's requests for preferred activities, hikes and hotel style selection.
Emi communicated well in preparation for the trip, and provided a local contact to work with locally at each stop. When programs were to be reorganized when cancelled planned activities ( 3 times, for local unpredictable reasons), I wish there had been better communication from Kimkim and contacts to avoid the stress of having to select a new alternative for the specific day.
Drivers for private transportation were always punctual, friendly and reliable.
The hotels were all clean, comfortable and friendly reception. I can recommend each of them.
Guides were helpful and pleasant.
Highlights for me were French Valley, kayak at Perito Moreno glacier, also the Tango show in Buenos Aires. El Chalten is definitely a highlight as well!
thank you Emi and Kimkim. i have recommended you to a couple friends .

Hotel Reviews
Posada y Cabañas El Barranco
El Chalten

Every staff is very warmly welcoming, and helpful to answer to any questions, accommodating . Good location, and the right level of comfort without luxury for us.

Authenticity & Character
sitting area at reception, rooms spacious enough
Location
friendly reception
Staff
always with a smile!
Cleanliness & Comfort
Hotel Lady Florence Dixie
Puerto Natales

clearly, every reception woman cared about every traveller. Accommodated breakfast earlier time to allow early excursion departure.

Authenticity & Character
simple, but right for us
Location
in the town, easy access to shops and restaurants, water lake shore and travel agency to work with.
Staff
always prepared to assist.
Cleanliness & Comfort
also comfortable sitting area by the rooms
Kalenshen Hotel Cerro Calafate
El Calafate

this hotel seems to be struggling to keep up with the aging building. rooms were good and spacious enough, clean and comfortable, but breakfast was below standard

Authenticity & Character
needs renovation of this large hotel, once upon the time probably luxurious.
Location
walkable to town and to the half day excursion to the Nature park, and remote enough to be quiet.
Staff
Cleanliness & Comfort
sitting area at lobby
Huinid Obelisco Hotel
Buenos Aires

perfect choice for this city stay of 3 nights.

Authenticity & Character
Location
accessible by foot or cab, quiet but close to action in the city
Staff
reception, breakfast restaurant
Cleanliness & Comfort
rooms, lay out, space, modern
Local specialist: Emilce Alonso

Bucket List trip to Patagonia for our Honeymoon
Patagonia | Nov 1 - Nov 15, 2022

Jocelyn
Jocelyn B.
Dover, DE | Reviewed on Dec 22, 2022

We had an absolutely amazing time. Chile and Argentina were lovely places to visit and all the hard work from KimKim and Dittmar did not go unnoticed. It was truly a once in a lifetime trip and we are glad we did it. There were a few hiccups and those were annoying but that kind of thing happens.

The structure of this tour was set-up to maximize the places we were able to visit and that was wonderful. For our part, we had hoped for more hiking and less time traveling between destinations.... read more

We had an absolutely amazing time. Chile and Argentina were lovely places to visit and all the hard work from KimKim and Dittmar did not go unnoticed. It was truly a once in a lifetime trip and we are glad we did it. There were a few hiccups and those were annoying but that kind of thing happens.

The structure of this tour was set-up to maximize the places we were able to visit and that was wonderful. For our part, we had hoped for more hiking and less time traveling between destinations. By the end, it seemed to us that this was a tour for a crowd that was slightly older than us-the majority of our fellow travelers were 55+ (we are 36 and 40). Still, I don't know if there is really another way to see everything we saw in the time we had without all the traveling.

Our favorite activities included: Estancia La Peninsula in Puerto Natales, the Penguins of Isla Magdalena in Punta Arenas, and our hike in Torres del Paine.

Hotel Review
Hotel Ismael
Santiago
Authenticity & Character
Location
walking to bars and restaurants and plaza del armas
Staff
allowed us to check in early, quite attentive
Cleanliness & Comfort
Local specialist: Laura McAfoos
Laura
Laura McAfoos
Local specialist in Puerto Natales | Reviewed on Dec 23, 2022

Jocelyn,

I am so glad to hear you had a fantastic time! Thank you for your kind words. I will take what you suggest in consideration for future young and active clients. However, I unfortunately cannot control strikes by Chilean government employees and sadly they resolved the strike just a few days after you left.

All the best!
Laura

Buenos Aires and Patagonia
Patagonia | Nov 14 - Dec 12, 2022

W
Willard R.
Westbrook, ME | Reviewed on Dec 15, 2022

The Leandro team was professional and planned us out a wonderful trip. Overall, the trip, which had many moving parts, went off as planned, and saved us many hours of research. We liked the amount of time spent in each place, the lodging chosen for us, the guide and transportation services. The details were all taken care of, and we could transition from place to place without stress. We found the people we met to be warm and welcoming.
Our Buenos Aires team, tour guide Andrea and... read more

The Leandro team was professional and planned us out a wonderful trip. Overall, the trip, which had many moving parts, went off as planned, and saved us many hours of research. We liked the amount of time spent in each place, the lodging chosen for us, the guide and transportation services. The details were all taken care of, and we could transition from place to place without stress. We found the people we met to be warm and welcoming.
Our Buenos Aires team, tour guide Andrea and driver Fabio, went out of their way to make our few days there memorable. We felt we made some true friendships and had a glimpse of authentic Argentina.
The Explora Hotel experience was one of our most memorable experiences. We didn't understand how it worked, but the all-inclusive experience was fantastic.
Our transition in Puenta Arenas was a bit more confusing. We didn't get timely notification of our transportation arrangements, and the Rey Don Felipe Hotel had us in a tiny room, with no window and a shower in the corner of the room. However, any time we reached out to the tour concierge service, we got a quick response and solution, if needed.
We will use the Kim-Kim platform again.

Hotel Reviews
Explora Patagonia Hotel Salto Chico
Torres del Paine

From the moment you are greeted at the door, to the moment you leave, everything you can imagine is taken care of. The sleek styling and unbelievable view have you feeling transported to paradise. The individual planning of all the activities that are offered help with that overwhelmed feeling of how to explore this massive national park. The food was delicious and copious and the rooms, simple but luxurious at the same time.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Everything! Walking poles to use, hiking snacks, open bar, good coffee!
Hotel Alma Sur (Rey Don Felipe)
Punta Arenas

Large hotel, with a dated decor. Common spaces were minimal. We were given a very small room big enough for a queen bed (mattress was marginal) and two small night tables, a small desk, and the bathroom sink was in the room. A 3x3 shower was tucked in an alcove; the toilet in a small closet. No room for suitcases. It was an interior room off a small bricked outside place, so the shade was down. I expect there are other rooms of a more standard quality available. We made do for one night.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Our room was very small.
Arakur Ushuaia Resort & Spa
Ushuaia

Top notch hotel, with grand styling and top-of-the-hill views! Rooms were standard, with large bathrooms. We had a rear-view room but given that you can look out onto the Beagle Channel from all other locations, it wasn't a problem. We love the outdoor heated infinity pool. There is a regular shuttle available if you want to explore the town.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Xelena Hotel & Suites
El Calafate, Santa Cruz

Very spacious hotel with a nice pool area. Rooms were large, good beds. It's a bit far out of town, but they do offer shuttle service if you want to explore. Nice to have a restaurant and a bar that serve food.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Chalten Suites Hotel
El Chalten

This hotel has a very Austrian feel. Our room was very large and beds were comfortable. There's a restaurant on site, and breakfast was very good.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Leandro Zamprogno
Leandro
Leandro Zamprogno
Local specialist in CORDOBA | Reviewed on Dec 27, 2022

Dear Willard, hope you are fine and happy to be back home :)

It was such a pleasure to have you in Argentina and Chile after the looong planning period! I'm happy to know you have enjoyed your time with us that much!

Thank you for your lovely feedback, especially the one for AlmaSur, we have forwarded this to the hotel too.

Hope to have you again with us :)

Blown Away by Patagonia!
Patagonia | Nov 8 - Nov 22, 2022

Emily
Emily R.
Sutter Creek, CA | Reviewed on Dec 14, 2022

My husband and I decided to go to Patagonia for our 10-year anniversary, but we knew there were a lot of logistics. We decided to look around online for help and came across kimkim by chance. From the get go, the responses from Erin and her team we wonderful and so helpful. Erin took the ideas I had in mind for our trip and made them a reality. I really appreciated that she was patient with all of my questions and that she was so quick to get back to me on each aspect of the trip. She even... read more

My husband and I decided to go to Patagonia for our 10-year anniversary, but we knew there were a lot of logistics. We decided to look around online for help and came across kimkim by chance. From the get go, the responses from Erin and her team we wonderful and so helpful. Erin took the ideas I had in mind for our trip and made them a reality. I really appreciated that she was patient with all of my questions and that she was so quick to get back to me on each aspect of the trip. She even made time to chat with me on the phone when messaging was too hard to convey some of my questions.

Our actual trip was absolutely everything I hoped for and more. Every day we woke up to new adventures that made memories that will be with us forever. It was so easy to have each aspect of the trip planned out and to have transfers that I didn't have to worry about to cart us from place to place. The tours we took were a blast and we loved all of our guides and the staff we encountered. Patagonia was stunning in every aspect and I cannot recommend it enough to people.

Thank you to Erin and her team for making this dream happen. We could not have done it without you!

Local specialist: Erin Wiley

The whole team was very helpful and knowledge...
Patagonia | Dec 3 - Dec 9, 2022

N
Natalie B.
Chicago, IL | Reviewed on Dec 14, 2022

The whole team was very helpful and knowledgeable with planning our trip. The W trek was an amazing experience. Shout out to Erin especially for all her help, she was wonderful to work with and did a phenomenal job! read more

The whole team was very helpful and knowledgeable with planning our trip. The W trek was an amazing experience. Shout out to Erin especially for all her help, she was wonderful to work with and did a phenomenal job!

Hotel Reviews
Hotel Vendaval
Puerto Natales
Authenticity & Character
Location
Staff
Cleanliness & Comfort
El Chileno Refugio
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Los Cuernos Refugio
Torres del Paine - W trek Circuit Reserva Cerro Paine
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Refugio Paine Grande
Puerto Natales, Chile
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Refugio Grey
Torres del Paine National Park
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Trip Briefing at Dittmar Adventures
Puerto Natales

Please verify next time before the meeting that we need to bring our stuff for the porter to the meeting and whether or not we need to provide a bag.

Quality of Experience
Guides, Drivers and Staff
Erin did an awesome job and communicated very well with us!
Transport
Direct flight to puerto natales would be preferred
Local specialist: Erin Wiley

Erin was fantastic and very helpful in planni...
Patagonia | Dec 3 - Dec 9, 2022

lara
lara g.
Walnut Creek, CA | Reviewed on Dec 14, 2022

Erin was fantastic and very helpful in planning my trek on the W circuit in Patagonia. Communication was always prompt and concise, and she definitely took the time to answer all my questions. read more

Erin was fantastic and very helpful in planning my trek on the W circuit in Patagonia. Communication was always prompt and concise, and she definitely took the time to answer all my questions.

Hotel Review
Hotel Vendaval
Puerto Natales
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Erin Wiley

Patagonia Chile/Argentina
Patagonia | Nov 19 - Dec 3, 2022

S
Sagar P.
Hackensack, NJ | Reviewed on Dec 04, 2022

My trip to Patagonia was amazing and the logistics worked out so well. I had never worked with a company before to help plan my entire trip but working with Kim Kim and Erin/Nara was great. They answered all my questions leading up to and throughout the trip and helped planning this trip painless. I knew exactly what to expect and everything went according to the itinerary, there were no surprises besides ones that had nothing to do with planning. I had few guided tours, seeing penguins, a... read more

My trip to Patagonia was amazing and the logistics worked out so well. I had never worked with a company before to help plan my entire trip but working with Kim Kim and Erin/Nara was great. They answered all my questions leading up to and throughout the trip and helped planning this trip painless. I knew exactly what to expect and everything went according to the itinerary, there were no surprises besides ones that had nothing to do with planning. I had few guided tours, seeing penguins, a hike to the Base Towers in Torres Del Paine, a glacier trek tour, and a hike to Fitz Roy in Argentina. All the guides were great and very knowledgeable. My two favorite hikes were to the Base Towers and Fitz Roy, part of that is just due to that being the best hikes on the trip but also having a guide made the experience that much better as I was able to learn more things. I highly recommend using Kim Kim when traveling as it makes figuring out all the logistics painless and have nothing to worry about.

Activity Review
Guided hike to Las Torres lookout [Central - Base - Central]
Chile

The hike to Las Torres Lookout was amazing. The view are incredible and having a guide made it that much better as I was able to learn things I would not have as I would have just been hiking. Having a guide makes the experience that much better.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Erin Wiley

3 weeks in Patagonia
Patagonia | Oct 27 - Nov 17, 2022

J
Jad T.
Colombia | Reviewed on Nov 29, 2022

Thanks to Erin and her team we managed to pull off the best 3 weeks itinerary in Patagonia on a very short notice. Experienced what both Chile and Argentina had to offer without worrying and planning any of the details. All was perfectly taken care off; from local transportations, hotels, meals, treks, tours, and guided tours..
Would highly recommend !

Jad read more

Thanks to Erin and her team we managed to pull off the best 3 weeks itinerary in Patagonia on a very short notice. Experienced what both Chile and Argentina had to offer without worrying and planning any of the details. All was perfectly taken care off; from local transportations, hotels, meals, treks, tours, and guided tours..
Would highly recommend !

Jad

Hotel Reviews
El Establo B&B
Puerto Natales
Hostería Schilling
El Calafate
Lunajuim
El Chalten
Local specialist: Erin Wiley

Trip of a lifetime but I hope they’re spending more
Patagonia | Nov 19 - Nov 26, 2022

Michelle
Michelle J.
Manhattan, NY | Reviewed on Nov 28, 2022

I loved all the guides we had. Each one was so unique and different. Most of them went out of their way to give us a very special experience. And each of the places were so memorable and special. I especially liked seeing Torres del Paine, Camp Grey and Glacier Grey. Ditmar did a great job of coordinating all of the transportation and the excursions. read more

I loved all the guides we had. Each one was so unique and different. Most of them went out of their way to give us a very special experience. And each of the places were so memorable and special. I especially liked seeing Torres del Paine, Camp Grey and Glacier Grey. Ditmar did a great job of coordinating all of the transportation and the excursions.

Hotel Reviews
Camping Grey

Much more than I expected. The tents were super comfortable and set up well. Bathrooms were pretty close. I love the friendly atmosphere in the lodge.

Authenticity & Character
It was a long way to hike to but we found out you could take a boat
Location
It was a long way to hike to but we found out you could take a boat
Cleanliness & Comfort
Hotel Albatros
Punta Arenas

Roberto was extremely accommodating for us. Very nice guy

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Erin Wiley

Erin, Dittmar Adventures and Jass all managed...
Patagonia | Nov 5 - Nov 19, 2022

Annabelle
Annabelle J.
United Kingdom | Reviewed on Nov 25, 2022

Erin, Dittmar Adventures and Jass all managed to make our trip wonderful.
Erin was incredibly responsive in the planning phases, flexible and creative in finding ways of helping us make the perfect itinerary.
Nara, as Dittmar's local Patagonia representative, provided real time help and support by Whatsapp (despite questionable 3G in locations).
Jass provided flexible solutions in the Puerto Varas region, especially when faced with ranger strikes that got in the way of our plans. Also... read more

Erin, Dittmar Adventures and Jass all managed to make our trip wonderful.
Erin was incredibly responsive in the planning phases, flexible and creative in finding ways of helping us make the perfect itinerary.
Nara, as Dittmar's local Patagonia representative, provided real time help and support by Whatsapp (despite questionable 3G in locations).
Jass provided flexible solutions in the Puerto Varas region, especially when faced with ranger strikes that got in the way of our plans. Also tasty home made cookies and replacement hiking sticks for those of ours who broke on the trail!
Generally I was grateful for the local knowledge, the real time flexibility and responsiveness in changing plans, and the refunds (and wine bottles!) offered where money had been spent but the activity was no longer possible.
Chile is amazing!

Activity Review
Kayaking on the Reloncaví Fjord + Termas del Sol
Puerto Varas

Great fun - even on a rainy day! Bit daunting at the start given cold water and all the wet gear, but a really amazing day out!

Local specialist: Erin Wiley

We had a fantastic time on our trip overall
Patagonia | Nov 1 - Nov 10, 2022

A
Arianna G.
Brooklyn, NY | Reviewed on Nov 14, 2022

We had a fantastic time on our trip overall though there were some logistics that I wish had been communicated better. I had provided the hotels and general itinerary and I was pleased with my choices. The guides in El Chalten were wonderful. Some items that could have been improved upon:

- When telling us the documentation necessary to travel, it would be helpful to have been told the tipping expectations for our trip.
-Seeing a detailed price breakdown for the total cost
-Park fee for the... read more

We had a fantastic time on our trip overall though there were some logistics that I wish had been communicated better. I had provided the hotels and general itinerary and I was pleased with my choices. The guides in El Chalten were wonderful. Some items that could have been improved upon:

- When telling us the documentation necessary to travel, it would be helpful to have been told the tipping expectations for our trip.
-Seeing a detailed price breakdown for the total cost
-Park fee for the Perito Moreno was not included in our cost and we were not told how much to bring, that should've been mentioned
-Private transfers were requested for the entire trip, but my transfer to the Perito Moreno glacier was in a large tour bus of over 50 people and the guide there did not know how/when I would meet my mother later in the day.
-Every excursion had two options, one for me and one for my mother. I assumed this would be communicated to Awasi, as when we got there, they did not know we needed to do different activities. They luckily had an extra guide one day, but if not, we would have had to choose between my mother not visiting Torres del Paine park or me skipping the iconic Base de las Torres hike. This caused several hours of miscommunication upon arrival that should have been avoided.
-Unsure if Awasi communicated with you, but the hot tubs were not working due to weather and the park was partially closed off due to a strike - we would have appreciated knowing that prior to arrival.
-Awasi requires a guide to accompany us on every activity (this was unclear to us) and the guide who I was given to do my trek with had never done the trek and therefore did not know the correct signed route up, was not knowledgeable about the weather and climate (he claimed my outfit would not be enough, turns out it was completely fine), and walked over 30m ahead or behind me most of the way. Guides should match the speed of the guest they are with.
-It would be helpful to have been told about the various exchange rates in Argentina, it was confusing to see different ones across the country.
-We requested a private driver only for four hours in Santiago and I was shocked that the quote was $750 USD. We were able to get a taxi each way for less than $60 each way. No follow up was made to try and find us an alternative.
-We would have appreciated being told about a ten hour layover in Santiago, as we were not able to check in until four hours before so that would have left us six hours with no plans and our suitcases. Had we known before, we could have planned something earlier than day before.

Hotel Reviews
Eolo Patagonia
El Calafate, Santa Cruz

Absolutely stunning, impeccable service. Offer 4x4 cars to sunset views and horseback riding inclusive of the price. Delicious food and wine offerings with expansive views.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Aguas Arriba Lodge
El Chalten

Beautiful and peaceful. Not close to El Calafate for day hikes but a nice place to relax after for a few days and do shorter hikes.

Destino Sur Hotel
El Chalten

Great location for hikes in El Chalten and very nice staff

Location
Awasi Patagonia
Torres del Paine

Stunning architecture and decor with views of Torres del Paine from every cabin. The location is further from activities than other hotels (about an hour and 15 minutes from the park) but well worth it. They also offer horseback riding in an exclusive cerro only available to guests of Awasi that was wonderfully authentic. Food and wine service were fantastic. To note, they assign one guide and one car per cabin so guests need to want to do the same activity which can be problematic due to distances from activities. Hot tubs do not work with hot/windy weather.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Natalia Canónico
Natalia
Natalia Canónico
Local specialist in Buenos Aires | Reviewed on Nov 18, 2022

Hi Arianna,
We really appreciate your time to send us this review and tell us about your overall experience during your trip. This help us to improve in the future.
It’s nice to read that you had a lovely time visiting Patagonia, although you have a few inconveniences with some of the services we provide.

- Tipping in South America is not mandatory, so it is always at the discretion of the customer, there’s no specific expectation.
- As a travel agency, we have to cover several costs and... read more

Hi Arianna,
We really appreciate your time to send us this review and tell us about your overall experience during your trip. This help us to improve in the future.
It’s nice to read that you had a lovely time visiting Patagonia, although you have a few inconveniences with some of the services we provide.

- Tipping in South America is not mandatory, so it is always at the discretion of the customer, there’s no specific expectation.
- As a travel agency, we have to cover several costs and commissions, including the assistance and planification of every detail, that is why we always send a global price for the trip and not a detailed breakdown.
- We really want to apologize for the entrance fee to the park to visit the Perito Moreno glacier, as well as the transfer, which was not private. This is how it was requested, but due to an error from our provider in El Calafate was not communicated to the tour guide. We will reimburse you accordingly.
- We have forwarded your comments to Awasi lodge so they can let us know what happened. At the moment of the booking, we have sent Awasi all the information so the staff can assist you with the excursions and your stay. The full program in Awasi includes a driver and a vehicle per villa, not per person, that’s maybe something we did not explain to you properly. The strike in the Park was something very unexpected, so we could not anticipate it in time to be able to notify you.
- As for the tour in Santiago, this was a full tour including private transportation, an English-speaking guide, lunch, and two winery visits, that’s the reason for the price. This was a last-minute request, so it was difficult to find a driver available. I’m sorry, I did not follow up because I assumed that you were going to take a vehicle on your own, since you told us you did not want a tour.

Thank you again for your comments, and we hope that despite these concerns your trip was a very enjoyable experience.
All the best,
Natalia

Erin and her team were all phenomenal from st...
Patagonia | Nov 2 - Nov 7, 2022

J
Jumana M.
United Kingdom | Reviewed on Nov 08, 2022

Erin and her team were all phenomenal from start to finish with this trip. We were initially very overwhelmed with planning it out until working with the team who were super attentive and gave us so many options for activities to book based on our interests, as well as booking all of our accommodation for us and bus transport between cities. They were so helpful when we finally arrived in Chile, gave us a briefing on arrival and a very detailed itinerary outlining where we would be going and... read more

Erin and her team were all phenomenal from start to finish with this trip. We were initially very overwhelmed with planning it out until working with the team who were super attentive and gave us so many options for activities to book based on our interests, as well as booking all of our accommodation for us and bus transport between cities. They were so helpful when we finally arrived in Chile, gave us a briefing on arrival and a very detailed itinerary outlining where we would be going and when we should leave. One of the highlights was that they arranged for us to have a private tour of Torres del Paine National Park with an amazing tour guide who was super friendly and knowledgeable, cannot recommend Christian enough and our driver for the day Miguel was also a very safe and careful driver!
We ended up missing one of our tours due to a misunderstanding and Nara really stepped up and helped us find a fantastic alternative activity to take up that day, where we had an unforgettable horse trek at Pingo Salvaje outside Puerto Natales, another highlight of the trip!
Erin, Nara and all the team were amazing and we cannot thank them enough for helping us make the most unforgettable trip happen!

Activity Review
Torres del Paine Full Day Private Tour
Chile

Amazing and unforgettable tour with the best tour guide!

Quality of Experience
Tour guide was so knowledgeable and took us to the best spots, was also very patient
Food
Guides, Drivers and Staff
Guide and driver were great. Driver was super safe
Transport
Local specialist: Erin Wiley

Highly recommend Patagonia and Ditmar Adventures
Patagonia | Oct 1 - Oct 7, 2022

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Nadia A.
Franklin, NC | Reviewed on Oct 09, 2022

I did a 5 day/4 night W Trek in Torres del Paine National Park. From start to finish, kimkim.com and Ditmar Adventures were easy to work with, put my mind at ease, and took care of the details. I told them my preferences and what kind of hike I was looking to have, and they built an itinerary that matched my budget. Everything was timely and everyone was friendly. I have planned my own trips before but this time wanted to take the guess work out of transportation schedules, places to stay,... read more

I did a 5 day/4 night W Trek in Torres del Paine National Park. From start to finish, kimkim.com and Ditmar Adventures were easy to work with, put my mind at ease, and took care of the details. I told them my preferences and what kind of hike I was looking to have, and they built an itinerary that matched my budget. Everything was timely and everyone was friendly. I have planned my own trips before but this time wanted to take the guess work out of transportation schedules, places to stay, and things to see/do. The airline lost my bag on the way in and the Ditmar team provided real time support and advice that made a potentially disastrous situation much more manageable. They helped me rebook a later bus and communicated with the hostel about my (now) late check in. The value they provided exceeded my expectations and I recommend them wholeheartedly. I had a great hike and great experience in Chile.

Hotel Review
Amerindia Patagonia B&B
Puerto Natales
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Trip Briefing at Dittmar Adventures
Puerto Natales
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Erin Wiley
Erin
Erin Wiley
Local specialist in Puerto Natales, Chile | Reviewed on Oct 11, 2022

Thank you kindly Nadia for this review and for all your invaluable feedback. It was such a pleasure to plan this trip with you!

Argentina 2022
Patagonia | Dec 26 - Jan 9, 2022

R
Riley W.
Manhattan, NY | Reviewed on Apr 20, 2022

My mother and I traveled to Argentina in January of 2022 and had an amazing experience booking with KimKim. read more

My mother and I traveled to Argentina in January of 2022 and had an amazing experience booking with KimKim.

Hotel Review
Calafate Parque Hotel
El Calafate
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
San Antonio de Areco & Estancia el Ombu
Buenos Aires
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Emilce Alonso
Emilce
Emilce Alonso
Local specialist in Córdoba | Reviewed on May 11, 2022

Thank you Riley!
Was our pleasure hosting you, glad to know that you had a pleasant trip. in Argentina :)
Warm regards
Emi

Erin is simply the best travel agent I have e...
Patagonia | Apr 3 - Apr 16, 2022

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JOAN C.
San Diego, CA | Reviewed on Apr 20, 2022

Erin is simply the best travel agent I have ever worked with. She spent time up front understanding how we wanted to travel and then helped create an itinerary to accomplish this. Her manner is low key, yet responsive. She suggested a unique experience to visit Estancia Mercedes which was one of the highlights of our trip. She stayed with us for 3 years as we rescheduled several times due to covid. She was timely and responsive to every request we made, offering suggestions of her own. ... read more

Erin is simply the best travel agent I have ever worked with. She spent time up front understanding how we wanted to travel and then helped create an itinerary to accomplish this. Her manner is low key, yet responsive. She suggested a unique experience to visit Estancia Mercedes which was one of the highlights of our trip. She stayed with us for 3 years as we rescheduled several times due to covid. She was timely and responsive to every request we made, offering suggestions of her own. On her day off she made sure that there was a backup person we could reach out to if necessary. This trip involved so many logistics due to covid and she coached us along the entire way, even sending reminders when it was time to upload an affidavit or take a covid test during the travel process. We received a detailed day by day itinerary that we both carried with us which was helpful as we navigated various modes of travel and experiences. I highly recommend her services.

Hotel Review
Lunajuim
El Chalten

Great location and price. The beds in particular were very comfortable.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Trip Briefing at Dittmar Adventures
Puerto Natales

Nara met us at 1o pm to review our upcoming trip. She was pleasant, had all our materials and provided helpful information. We had one activity where we met a boat early in the morning at an out of the way spot and she even sent us a photo the night before to help us be sure we arrived at the correct location. This was useful since the cab driver used it to find our drop off location and we felt is was above and beyond by Lara.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Erin Wiley
Erin
Erin Wiley
Local specialist in Puerto Natales, Chile | Reviewed on Apr 22, 2022

Thank you so very kindly for the review, Joan!

I can say that it was equally a pleasure to plan this trip with Joan and her sister Lori. We began planning a couple of years ago, and their trip plans were interrupted many times due to the pandemic and ever-changing measures here in both Chile and Argentina. They were both so kind and understanding and each unexpected turn, and always willing to find a way forward. I am SO HAPPY that we were finally able to make this trip happen. I only wish that I had had the chance to meet Joan and Lori in person. Best wishes to you both!

We worked with Laura to customize a two week ...
Patagonia | Mar 25 - Apr 7, 2022

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Ruth S.
Severna Park, MD | Reviewed on Apr 09, 2022

We worked with Laura to customize a two week trip and it occurred flawlessly. Despite still some COVID restrictions, she helped plan many details we would not have been able to execute on our own with such ease.

Every pickup was on time, every detail perfectly managed. Buenos Aires, Ushuaia, El Chalten, El Calafate, Bariloche, Villa LA Angostura, St Martin De Los Andes and back to Buenos Aires with many treks, kayak trips and activities along the way.

Highly recommend letting the local... read more

We worked with Laura to customize a two week trip and it occurred flawlessly. Despite still some COVID restrictions, she helped plan many details we would not have been able to execute on our own with such ease.

Every pickup was on time, every detail perfectly managed. Buenos Aires, Ushuaia, El Chalten, El Calafate, Bariloche, Villa LA Angostura, St Martin De Los Andes and back to Buenos Aires with many treks, kayak trips and activities along the way.

Highly recommend letting the local experts guide your way here! Thanks again Kim Kim Team

Hotel Review
Cyan Recoleta Hotel
Recoleta, Buenos Aires

Great location next to Recolea and being able to walk around the city.

Authenticity & Character
H
Location
Staff
Cleanliness & Comfort
Activity Review
Half Day Hike in Tierra del Fuego National Park
Ushuaia

Doing it with a guide so much better. Parts were difficult to navigate and it’s LONG but we’ll worth the effort.

Quality of Experience
Mo
Guides, Drivers and Staff
Transport
Local specialist: Laura McAfoos

well organised
Patagonia | Feb 13 - Feb 19, 2022

A
Arunprasad C.
United Kingdom | Reviewed on Feb 28, 2022

The trip was well organised and everything was as expected - thanks to Erin's thoughtfulness and preparation. Gothe was excellent as our day guide - she was sharing interesting information about the landscapes, geology and the animals . Hotels were comfortable.
I will definitely recommend Erin & Dittmar as a travel agent for Patagonia.

Local specialist: Erin Wiley
Erin
Erin Wiley
Local specialist in Puerto Natales, Chile | Reviewed on Feb 28, 2022

Aw thank you Arunprasad for the kind review! I can say that it was equally a pleasure to work with you on planning this trip.

Arunprasad was very understanding of our timelines in putting together a successful trip while we are still recovering from the big hit by the pandemic. We required in this case more time and tight communication in order to make a somewhat last-minute trip happen and he was totally on board, responsive and helpful in getting things to move forward.

We'd love to have you back someday for a trip to Argentina and some horseback riding :)

All the best,
Erin

KimKim and Erin went above and beyond in helping us plan a smooth trip during a time when travel is hard and uncertain.
Patagonia | Jan 12 - Jan 23, 2022

D
David R.
Overland, MO | Reviewed on Jan 29, 2022

When my wife and I had dreamed of going to Patagonia, but we weren't really sure where to begin. We had no knowledge of the region and what it would take to navigate around each town within Patagonia. After contacting KimKim, Erin quickly put together a detailed itinerary with great day to day activities. She was very responsive and easily made adjustments to customize it to make it our dream trip. She provided different options, and did all of the work to make the appropriate changes.

The... read more

When my wife and I had dreamed of going to Patagonia, but we weren't really sure where to begin. We had no knowledge of the region and what it would take to navigate around each town within Patagonia. After contacting KimKim, Erin quickly put together a detailed itinerary with great day to day activities. She was very responsive and easily made adjustments to customize it to make it our dream trip. She provided different options, and did all of the work to make the appropriate changes.

The pre-reading they gave us before our trip was also very helpful to know what to expect about the culture and what we needed to pack. Her itineraries were detailed and we knew exactly what was supposed to happen on a daily basis during the trip.

She kept us informed about the ongoing Covid situation for each country that we were planning to visit as things were rapidly changing. She took the time to call us to help us make informed decisions when we needed to make changes to our trip. This was so helpful because we would not have known each countries regulations without her and her team.

When we found out the week before our trip that the land border between Chile and Argentina was going to remain closed due to Covid, Erin and her team promptly informed us and wasted no time in finding alternative solutions that would still allow us to go on our trip.

Erin really went above and beyond to assure our trip was great. She rearranged our entire itinerary and accommodations in just a few days before we left. Despite all of the last minute changes, our entire trip still went off without a hitch. Transportation showed up as promised and hotels were as described. She was also able to recuperate most of the money we would have lost for canceling and changing everything last minute.

I would highly recommend KimKim and Erin to anyone looking to have a worry free trip. They really helped take the stress of planning everything and dealing with covid out of the picture. We felt very taken care of and that we were in good hands the whole way. This trip would not have been possible for us without them and we are very grateful and appreciative!

Local specialist: Erin Wiley
Erin
Erin Wiley
Local specialist in Puerto Natales, Chile | Reviewed on Feb 01, 2022

Wow, thank you so very much for taking the time to write such a kind and detailed review!

Working with David and Kelly to make this trip happen was a great experience and although we had a huge last-minute hiccup with the land borders set to open between Chile and Argentina, they were responsive, understanding and together with a little bit of urgency we were still able to make a trip happen for them.

I am SO happy that you two ended up having a great trip, and thank you for being such a pleasure to work with.

Best,
Erin

Amazing Trip using KimKim
Patagonia | Dec 18 - Jan 8, 2022

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Priscila W.
East Brunswick, NJ | Reviewed on Jan 17, 2022

We had a great experience using KimKim. They helped us create the perfect itinerary. This was our first time using any sort of agency to plan a trip and we would definitely use them again. Highly recommend. Especially Erin and Laura - they were the best! read more

We had a great experience using KimKim. They helped us create the perfect itinerary. This was our first time using any sort of agency to plan a trip and we would definitely use them again. Highly recommend. Especially Erin and Laura - they were the best!

Hotel Review
Lunajuim
El Chalten

We loved our stay at Lunajuim! The staff was super friendly and helpful! We would absolutely stay here again if we ever return to El Chalten. Highly recommend

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Review
Kayak Lago del Desierto
El Chalten
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Erin Wiley
Erin
Erin Wiley
Local specialist in Puerto Natales, Chile | Reviewed on Jan 19, 2022

Thank you Priscila!! It was a great experience planning a trip with you and Paul, thank you for all of the trust in us to make this happen at the last hour.

Actually, it's 4-1/2 stars.
Patagonia | Dec 15 - Dec 30, 2021

Wendy
Wendy D.
Rochester, NY | Reviewed on Jan 03, 2022

It's a 17-day trip to Chile and Argentina involving activities that's 95% outdoor. Clearly, I am an outdoor person. Enjoyed meeting gracious people with different personalities in both countries. Overall, there are many great places to visit but not enough time. I would like to visit South America again in the near future. read more

It's a 17-day trip to Chile and Argentina involving activities that's 95% outdoor. Clearly, I am an outdoor person. Enjoyed meeting gracious people with different personalities in both countries. Overall, there are many great places to visit but not enough time. I would like to visit South America again in the near future.

Hotel Review
Quijote Hotel
Argentina
Activity Review
Full day Hiking Base Las Torres - 20km approx
Puerto Natales
Local specialist: Emilce Alonso

Made it easy to do a bit more of an adventure...
Patagonia | Mar 2 - Mar 12, 2020

B
Brian O.
Hoboken, NJ | Reviewed on Mar 15, 2020

Made it easy to do a bit more of an adventure than the normal vacation.

Local specialist: Laura McAfoos

Fantastic Patagonia Vacation for Four Friends
Patagonia | Feb 23 - Mar 4, 2020

John
John J.
Panama | Reviewed on Mar 06, 2020

Overall, we had a great trip and with minor exceptions all the logistics and tours went very smoothly. Some notes regarding our specific experiences in each destination:

1. Bariloche
- Gabriella, our guide for the first two days (Kawen Adventures) was exceptional. She was extremely knowledgeable and provided a wealth of information regarding the geology, flora and fauna, etc. She was very attentive and accommodating to our individual needs and interests.
- Both drivers (Tricky sp?,... read more

Overall, we had a great trip and with minor exceptions all the logistics and tours went very smoothly. Some notes regarding our specific experiences in each destination:

1. Bariloche
- Gabriella, our guide for the first two days (Kawen Adventures) was exceptional. She was extremely knowledgeable and provided a wealth of information regarding the geology, flora and fauna, etc. She was very attentive and accommodating to our individual needs and interests.
- Both drivers (Tricky sp?, and Freddy) were very good. Freddy in particular was very attentive and functioned almost as a 2nd tour guide rather than just a driver. He shared Mate with us, helped with lunch, and assisted us in navigating some rough terrain when we hiked to a waterfall near Lake Traful.
- Kawen Adventures was very responsive with including Rupert in our tours when his plans for fly fishing on 24 and 25 February did not work out.
- The gluten free lunch we requested through Mery was not provided for Patricia on the first day. Gabriela made the effort to ensure a gluten free lunch on Day 2, but the lunch providers need to improve their ability to respond to dietary restrictions in a creative way.
- The Design Suites hotel was comfortable and the restaurant at the hotel was very good. However, the rooms did not have good sound insulation, and the showers did not drain properly. The front desk staff were a bit surly and not very customer friendly.
- We thoroughly enjoyed all of the tours and activities in the Bariloche area, including strolling around town.
- The white water rafting was well organized and a fun day. Lack of changing or bathroom facilities at the shore where we began the trip was a challenge. The lunch provided was very nice.

2. El Calafate:
- The Esplendor Calafate Hotel was comfortable and had a good breakfast. The front desk staff was very helpful. We had to arrange our own laundry service in town as the hotel's clothes dryer was broken. I don't understand why the hotel could not have taken our laundry to a private facility, but this was a minor inconvenience. There was a problem with elevator floor not stopping at the same level as the corridor floor, which resulted in Carol tripping and falling. The hotel did take the elevator out of service, and fortunately Carol was not injured.
- The Perito Moreno Glacier tour was spectacular, and our guide Natalya was exceptional. She was fun, knowledgeable and responsive to our interests and requests. The itinerary incorrectly identified the meal to be provided as "breakfast". In fact, we ordered our box lunches to take with us from the hotel's kitchen.
- The bus trip from El Calafate to Puerto Natales was OK, but not the most comfortable bus we have experienced. The bus departed about 45 minutes late. The immigration and customs process to enter Chile was time consuming, and we waited in line outdoors in a very fierce wind.

3. Puerto Natales:
- The Weskar Lodge Hotel was cozy and comfortable, although the rooms are a bit small (challenging when you are traveling with luggage). The Ennos Restaurant in the Weskar Lodge is very good, as were the breakfasts. Nicole at the front desk was exceptionally helpful, and even adjusted the breakfast serving time to accommodate our schedule. They also were very helpful with arranging taxis, and coordinating the pick-up times with Patagonia Planet.
- We clearly did not receive the same level of personal service from Patagonia Planet that we enjoyed with Kawen Adventures and Huellas del sur. When we went to the pre-tour briefing on 29 February, Macerana of Patagonia Planet told us we would be in a group of seven (7) rather than with a private guide as per our itinerary. She also seemed to exaggerate the difficulty of the trek. We worked with Ines of Say Hueque while at the briefing and Patagonia Planet honored the commitment for a private tour.
- The vehicle that Patagonia Planet sent to pick us up at the airport appeared to be a personal vehicle and was too small for all our luggage (so we had to hold some bags on our laps).
- They did not provide the gluten free lunch that we had requested for Pat.
- They required that we travel to their office for the briefing rather than meet us at our hotel.
- It appeared that the first time they really paid attention to the requirements that you had arranged for us was when we showed up for the briefing on Saturday evening.
- The the trek in Torres del Paine National Park with Rosanna (our guide) went very well. Rosanna made adjustments to the pace, and Carol decided to stay at the "refugio" (where the cafe and bathrooms are) while Rupert, Pat and I continued. We did not make it all the way up the the lookout over the lagoon, but we made it onto the moraine. We were tired and it was getting late, so we decided to return. On the way back, Rosanna took us to a 2nd lookout behind the ranger station where we ate our lunch. We got back to the vehicle at about 6 p.m. We had a very good day. A little rain at the end, but otherwise the weather was very good (and not windy), although when we arrived at the lookout the clouds and fog was coming in and partially obscuring the 3 towers.
- Overall, Patagonia Planet seems more focused on the physical logistics of moving bodies to the Park, and not really focused on providing personal service and an experience matched to the needs of the client. That said, Rosanna was very attentive and accommodating to our needs and we had a great day.
- The tour of the Balmaceda & Serrano Glaciers was enjoyable, although a bit crowded due to the size of the group on the boat and on the trail. We very much enjoyed seeing the sea lions, and the interesting flora along the trail to the Serrano Glacier. The itinerary indicated that we needed to get a taxi to town to the 21 de Mayo office, but the Weskar front desk was able to call and confirm that they would pick us up at the hotel on the way to the dock.

4. Santiago de Chile:
- Luis, our driver, was great. It was nice that he did all the transfers for our stay.
- The Cumbres Lastarria Hotel was very luxurious and comfortable, and the staff very helpful. We had a great dinner at BocaNariz just a short walk from the hotel.

5. Regarding the entire vacation, we are very pleased with everything. The only significant issues have been that the tour providers did not provide the requested gluten free meals for Pat (although Kawen Adventures made an effort to provide a gluten free meal for Pat on the 2nd day), and the disconnect with Patagonia Planet regarding the private guided tour to Torres del Paine.

Local specialist: Mery Morelli
Mery
Mery Morelli
Local specialist in Buenos Aires, Argentina | Reviewed on Mar 09, 2020

Hi John,

Thanks for taking the time to write us your feedback!
As I said before, it is good to know that you had a wonderful time in Argentina & Chile!
I will take care of the comments regarding the services in Chile to avoid any further inconvenience with other travelers; I will send the feedback to Patagonia Planet, and suppliers in Argentina too; and I´m sorry about the gluten-free meal.

It was very good to work for you and the group, planning your holidays.

I hope you keep choosing Say Hueque for further trips!
Best Regards,
Mery

Perfectly Planned Trip!
Patagonia | Feb 9 - Feb 16, 2020

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Natsumi N.
Warren Township, NJ | Reviewed on Feb 20, 2020

Thank you to Erin and Julia for planning a spectacular trip. The process was so smooth and problem free that we never had to reach out to the kimkim team once for help. Every time we went to our new destination, the drivers were always ready to pick us up, the hotels knew we were coming and the guides were ready to pick us up at the designated time without fail.

I'm so glad I stumbled upon kimkim via a random google search after our trip with another vendor fell through (they had a strict... read more

Thank you to Erin and Julia for planning a spectacular trip. The process was so smooth and problem free that we never had to reach out to the kimkim team once for help. Every time we went to our new destination, the drivers were always ready to pick us up, the hotels knew we were coming and the guides were ready to pick us up at the designated time without fail.

I'm so glad I stumbled upon kimkim via a random google search after our trip with another vendor fell through (they had a strict travel period). We could only do a specific date range and I loved that Erin was able to customize a trip just for us based on those dates with the requests I made. It couldn't be more personal which made this whole planning experience stress free. I would highly recommend using their service!

Local specialist: Erin Wiley
Erin
Erin Wiley
Local specialist in Puerto Natales, Chile | Reviewed on Apr 08, 2020

Thanks Natsumi for the spectacular feedback and for sharing those photos, they are amazing!

Patagonia Highlights
Patagonia | Feb 9 - Feb 16, 2020

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Kevin M.
Westminster, CO | Reviewed on Feb 18, 2020

Overall we had an amazing trip to Patagonia. Laura and Julia were extremely responsive when we needed their assistance throughout the trip. We usually plan our trips and navigate countries on our own, so this was a new experience for us. Not having to think about anything...and just being picked up at the airport and hotels was great. Our experiences with the various guides and drivers and most hotels were all positive.

Such a beautiful part of the world!

The only reason I can’t give 5... read more

Overall we had an amazing trip to Patagonia. Laura and Julia were extremely responsive when we needed their assistance throughout the trip. We usually plan our trips and navigate countries on our own, so this was a new experience for us. Not having to think about anything...and just being picked up at the airport and hotels was great. Our experiences with the various guides and drivers and most hotels were all positive.

Such a beautiful part of the world!

The only reason I can’t give 5 stars to the overall experience is because we didn’t receive our final itinerary until 24 hours before we flew to Argentina (2-3 days before our Patagonia trip started), and when we did we realized some of our accommodations had been changed. We booed over 6 months in advance, so the reservations should have been secured.

The first hotel wasn’t great, the second hotel had amazing staff, but still didn’t feel like the quality of hotel we paid for. Laura and Julia made sure the next two hotels were much better. Indigo in Puerto Natales was our favorite.

We also weren’t picked up from for our airport transfer in Punta Arenas, but we just grabbed a cab and they are going to provide us a refund.

The biggest disappointment of the trip was our penguin island excursion being cancelled, but that was due to weather and out of anyone’s control.

Overall it was a very good experience and we would consider using Dittmar and Kimkim again. My advice to other travelers is to make sure to ask for your detailed itinerary a month or two in advance. Read it very carefully and call out any inconsistencies. And be prepared for things to change based on the extremely unpredictable weather in the region.

Local specialist: Laura McAfoos

What an Adventure! Erin and Julia were amazin...
Patagonia | Feb 1 - Feb 8, 2020

Suzanne
Suzanne L.
Palmetto Bay, FL | Reviewed on Feb 11, 2020

What an adventure! Erin and Julia were amazing working through all of the details to plan out a perfect trip for us to Patagonia. Everything from choosing our hotels to booking our daily adventures, it all went flawlessly. Timing couldn't have been more perfect each day. Erin figured out our needs early on in the planning, and was right on target with everything that we did. We did get extremely lucky with the weather the week we were there - No rain, winds or extremely cold weather made... read more

What an adventure! Erin and Julia were amazing working through all of the details to plan out a perfect trip for us to Patagonia. Everything from choosing our hotels to booking our daily adventures, it all went flawlessly. Timing couldn't have been more perfect each day. Erin figured out our needs early on in the planning, and was right on target with everything that we did. We did get extremely lucky with the weather the week we were there - No rain, winds or extremely cold weather made each day picture perfect. The hotels were quaint and clean and in nice locations, although now that we've seen other places we could've stayed, we probably would have wanted to upgrade a notch.
Felipe, our guide in Santiago and Cajon de Maipo started our trip off in a great way. We couldn't have imagined how much we would enjoy our time with him. His knowledge of Chilean history and culture was outstanding and his easy going demeanor was perfect on our road trip to Cajon de Maipo for hiking and and beautiful landscapes.
We flew to Punta Arenas and the 2-hour transfer to Puerto Natales was easy, although flying directly to Puerto Natales would have been great. We loved going to Estancia La Peninsula and our guide Nico from the estancia was excellent! Horseback riding, jeep tours, sheep shearing - one thing was better than the next. Highly recommend! Transferring to Torres del Paines was easy and Tomas, our guide, was THE BEST! He helped us with taking amazing pictures and showed us beautiful spots around the national park trying his best to stay away from the crowds. Gorgeous national park! Stayed overnight at Hotel Lago Grey - loved staying in the park for the night!
Our drive from Torres del Paines to El Calafate was long, but well timed, crossing the border into Argentina. Our driver, Daniel, was on top of everything including getting us ahead of a huge bus load of people also crossing at the same time. He saved us at least an hour of long lines in Chile and Argentina!
We loved El Calafate and Perito Moreno! The group tour to the glacier was fine. We had enough time to do everything we wanted to do and got amazing pictures and videos of the glacier and calving. Beautiful place!
Ended our adventure in Buenos Aires, where we planned our own time there since KimKim couldn't help us there.
Amazing, once in a lifetime adventure. Erin did an awesome job!

Local specialist: Erin Wiley
Erin
Erin Wiley
Local specialist in Puerto Natales, Chile | Reviewed on May 12, 2020

Suzanne these photos are wonderful! Thank you so much for sharing. It's so great to see you in all of these places and with some of our favorite people (Felipe is wonderful!).

I am so glad that you all enjoyed your trip and thank you for the opportunity to plan with you all. I really enjoyed your planning your trip, it was dynamic and exciting and I am so thankful for how organized you all were in expressing what you wanted out of this trip.

Hope that you are all well back at home with some great memories. Thank you again!

Best,
Erin

Recommend Vi 100%!
Patagonia | Jan 17 - Jan 26, 2020

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Amy C.
Shaw, DC | Reviewed on Jan 31, 2020

Vi did an absolutely fantastic job preparing our itinerary for Patagonia in January 2020. She was accommodating to our preferences (everything from date preferences to hotels to activities), and she served as a resource for additional activities and sights to experience during our time there. When we ran into issues with planned excursions, she went out of her way to find alternative solutions for us. I couldn't have imagined a better way to have spent 9 days in Patagonia. Thank you, Vi, for the trip of a lifetime.

Local specialist: Virginia Crivelli
Virginia
Virginia Crivelli
Local specialist in Córdoba-Argentina | Reviewed on Jan 31, 2020

Amy, I only have words of gratitude to you and Jiyoung. Knowing you had an amazing experience here in South America fulfils my heart and is the reason why I work in tourism, I just want to make happy people travelling around the world helping them in every possible way :)

I wish you both all the happiness in the world and many more adventures to come!

Vi

Easy and Convenient Planning
Patagonia | Dec 28 - Jan 1, 2020

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Brittany P.
Manhattan, NY | Reviewed on Jan 30, 2020

Planning and booking our trip on kimkim was so easy and convenient. Visiting Patagonia can be complicated and you should ideally book everything months in advance since the campsites and refugios fill up. Since we didn't book far in advance, kimkim was super helpful in securing everything we needed. We did the 5-day W Hike and came home with lifelong memories. Having a guide show us the ins and outs of the park was great and super helpful when buses didn't show up when they were supposed to... read more

Planning and booking our trip on kimkim was so easy and convenient. Visiting Patagonia can be complicated and you should ideally book everything months in advance since the campsites and refugios fill up. Since we didn't book far in advance, kimkim was super helpful in securing everything we needed. We did the 5-day W Hike and came home with lifelong memories. Having a guide show us the ins and outs of the park was great and super helpful when buses didn't show up when they were supposed to or ferries decided to leave early! We didn't have to worry about planning out our days or cooking our own meals, that was all done for us. Highly recommend. We can't wait to book our next trip!

Local specialist: Erin Wiley
Erin
Erin Wiley
Local specialist in Puerto Natales, Chile | Reviewed on Feb 03, 2020

Hi Brittany,

All very great points and thanks for leaving a review/feedback! I'm so glad that you enjoyed your time in Torres del Paine and I very much agree that a guide can help relieve any stress in delays or hiccups on a self-guided trip. Thanks for trusting us and wishing the two of you all the best.

Sincerely,
Erin

Patagonia once in a lifetime trip!
Patagonia | Dec 26 - Jan 11, 2020

J
James L.
United Kingdom | Reviewed on Jan 15, 2020

Patagonia was a once in a lifetime trip for me & my wife for our honeymoon. It was everything we could have hoped for and more. Erin helped to meticulously plan the trip throughout with her fantastic knowledge of the local areas and activities.
There were so many highlights including: wine tasting in the Casablanca valley, trekking to the base of the towers in Torres del Paine, horseback riding in Puerto Natales, white water rafting in El Chalten and an amazing zodiac boat trip down the... read more

Patagonia was a once in a lifetime trip for me & my wife for our honeymoon. It was everything we could have hoped for and more. Erin helped to meticulously plan the trip throughout with her fantastic knowledge of the local areas and activities.
There were so many highlights including: wine tasting in the Casablanca valley, trekking to the base of the towers in Torres del Paine, horseback riding in Puerto Natales, white water rafting in El Chalten and an amazing zodiac boat trip down the Magellan Strait.
However, of particular note was Patagonia Camp. This place was an absolute treat for us staying in a luxury yurt in the middle of the Patagonian wilderness. I would highly recommend it.
Overall the trip was very well organised. There were a couple of instances where some of the timings for pickups were slightly out (so worth double checking timings!) but this was quickly and easily resolved during our travels with no effect on our enjoyment of the trip.

Local specialist: Erin Wiley
Erin
Erin Wiley
Local specialist in Puerto Natales, Chile | Reviewed on Feb 03, 2020

Hi James,

It was SO WONDERFUL to be a part of planning your honeymoon and thank you so much for the opportunity. It was not only really fun to plan your trip but really great to work with you in planning. I really appreciate that you planned well in advance, and your kindness and patience throughout the process was both notable and appreciated. I'm so happy that you had the trip of a lifetime and cheers to a lifetime of happiness to you and April.

Best,
Erin

Exceptional organisation - thank you!
Patagonia | Dec 29 - Jan 11, 2020

S
Sophie W.
Australia | Reviewed on Jan 13, 2020

The team at KimKim ensured that travelling around South America went as seamlessly as possible. My partner and I went from el Chalten, el Calafate and then into Chile for the W trek. It was all the thought that was put into the little details that really made a difference, for example being picked up after every bus with a transfer to our hotel rather than waiting outside for a taxi.
Each part of the trip was planned perfectly working with the local travel agencies on the ground to provide the best services.

I would highly recommend!

Local specialist: Maria Barciela

Thank you very much, Erin and Julia, for maki...
Patagonia | Dec 28 - Jan 7, 2020

G
george g.
Saint Clair Shores, MI | Reviewed on Jan 12, 2020

Thank you very much, Erin and Julia, for making this amazing trip a reality. Hard to believe but all the complex arrangements you made worked out flawlessly. Our private guides, Marco (Chile) and Juan (Argentina) were terrific during our trips. We lucked out with the weather, too so no complaints except for the long delays at the borders (but that's not you fault).

Local specialist: Erin Wiley
Erin
Erin Wiley
Local specialist in Puerto Natales, Chile | Reviewed on Feb 03, 2020

Hi George,

Wow, so happy that you had great weather! Thanks for allowing me to plan to plan this truly unique trip for the two of you. I hope that you enjoyed your time at Bahia Torito in Argentina, one of the best spots that few ever get the opportunity to visit!

Best,
Erin

Using the advice of your friends!
Patagonia | Dec 26 - Jan 4, 2020

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Christina B.
Chicago, IL | Reviewed on Jan 09, 2020

Erin was awesome. I felt like I was talking to a friend in the planning process. She really listened to what I wanted in my experience and that I had experience with. She definitely had a huge impact on my dream trip. I couldn’t have done it without her!

Local specialist: Erin Wiley
Erin
Erin Wiley
Local specialist in Puerto Natales, Chile | Reviewed on Feb 03, 2020

Christy, thank you SO MUCH for the kind review! I think that it goes without saying that we both enjoyed planning this trip together and despite it being tricky to get the reservations in Torres del Paine I'm so glad that we were able to work something out. Thanks for all of your patience throughout the process and hope that all is well back home :)

All the best,
Erin

Excellent trip to Patagonia!
Patagonia | Dec 26 - Jan 4, 2020

J
Julie M.
Chicago, IL | Reviewed on Jan 08, 2020

Working with Erin and kimkim was absolutely the best decision we made for our trip Patagonia. Erin was able to answer all of our questions leading up to the trip and help us create the perfect itinerary. The support only continued while we were there when she helped us reorganize our initial plans after a flight delay. We are beyond grateful and would recommend kimkim to anyone!

Local specialist: Erin Wiley
Erin
Erin Wiley
Local specialist in Puerto Natales, Chile | Reviewed on Feb 03, 2020

Hi Julie,

Thank you so very much for the glowing review! It was really wonderful to both work with and meet you and Christy. It's really admirable in how despite you experiencing some unfortunately typical Latin American delays that you remained positive and had such a wonderful trip. Hope that all is well back in Chicago!

All the best,
Erin

Patagonia Trip
Patagonia | Dec 23 - Jan 5, 2020

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Chris D.
Orlando, FL | Reviewed on Jan 06, 2020

We enjoyed all our time in Argentina and Chile. The itinerary was super detailed and we experienced no issues during the trip. The local guides and hotels were all great.

Local specialist: Laura McAfoos
Laura
Laura McAfoos
Local specialist in Puerto Natales | Reviewed on Jan 07, 2020

Chris, I am so happy to hear that you all had a great time!

Thanks!
Patagonia | Dec 27 - Jan 2, 2020

Gustavo
Gustavo M.
Fishers, IN | Reviewed on Jan 05, 2020

I want to thank Virginia for helping me out on the planning for my Patagonian trip and make the most out of it within a short amount of time in the area. Communication was extraordinary since the very first moment and her tips and recommendations made my trip very memorable. I truly loved Torres del Paine and reaching to the top of Laguna de los Tres to see Mt. Fitz Roy in El Chaltén. Although there were a few issues with one of my lunches, someone not picking me up to be transferred to a hotel and some schedule changes overall it was a great experience with kimkim. Totally worth it!

Local specialist: Virginia Crivelli
Virginia
Virginia Crivelli
Local specialist in Córdoba-Argentina | Reviewed on Jan 31, 2020

Hi Gus, thank you for your kind words and your patience with this little issues you've mentioned, sometimes we can't control it all :) The most important thing here is you had a memorable time here in Patagonia and you were able to see everything on your bucket list with just a few days! I hope you contact me again if you ever decide to come back to South America.

Best wishes and adventures to come :)

Vi

The local tour guides were fantastic. They t...
Patagonia | Dec 19 - Dec 27, 2019

Sal
Sal G.
Walnut, CA | Reviewed on Jan 03, 2020

The local tour guides were fantastic. They took a personal interest in each of us and our needs. That being said, the transportation to and from the airports at some locations was lacking. I felt that Kim Kim should have arranged the various flights from each of the locations. In a country where you don't speak the language it is difficult and frustrating sometime. Some of the locations where we stayed were hostel. We had clean private rooms with private bathrooms. We should have been... read more

The local tour guides were fantastic. They took a personal interest in each of us and our needs. That being said, the transportation to and from the airports at some locations was lacking. I felt that Kim Kim should have arranged the various flights from each of the locations. In a country where you don't speak the language it is difficult and frustrating sometime. Some of the locations where we stayed were hostel. We had clean private rooms with private bathrooms. We should have been given the opportunity to stay in hotels. Many of these places were either cold or extremely hot and uncomfortable. The internet was almost non existent. Part of our itinerary we did not receive until three weeks before the trip even though it was book almost 9 months prior. This would have given us an opportunity to discuss our logging.

Local specialist: Erin Wiley
Erin
Erin Wiley
Local specialist in Puerto Natales, Chile | Reviewed on Feb 03, 2020

Hi Sal,

I'm very happy that you had an overall nice trip and a great experience and I'm incredibly grateful for your valuable feedback. This will definitely help us to offer better trips in the future! Hope that all is well with you, Fred and your families and thanks for visiting and planning your trip with us :)

All the best,
Erin

A great experience in Patagonia
Patagonia | Dec 22 - Dec 29, 2019

Salvatore
Salvatore V.
Italy | Reviewed on Jan 01, 2020

I've been in touch with Erin and Julia, and they both were very professional, helpful and nice! Patagonia was a blast: the place is incredible and, if you love being out in the wild, Torres del Paine is definitely the place to be. If I could do this again, I would probably spend 80% of the time there. It's worth every penny!

Local specialist: Erin Wiley
Erin
Erin Wiley
Local specialist in Puerto Natales, Chile | Reviewed on Feb 03, 2020

Hi Salvatore,

I just wanted to say that it was such a pleasure to work with you in planning this trip and thank you so very much for your kindness and patience throughout the planning process. I hope that you are able to visit again someday, and with some better weather :)

Hope that the two of you are well!

Best,
Erin

Really great trip to Patagonia!
Patagonia | Nov 22 - Dec 1, 2019

M
Melanie G.
O'Fallon, MO | Reviewed on Dec 03, 2019

I was very impressed with the kimkim platform and Dittmar Adventures! Erin was extremely helpful from the very first moment that I requested information, responded quickly, and worked with me to build a customized trip that fit into my budget and schedule. Not having to manage the logistics on my own made the planning so much easier.

Highly recommend the guided tours of Torre Del Paine, Perito Mereno Glacier, the Estancia and the guided hikes via Walk Patagonia (Pablo was great). All of... read more

I was very impressed with the kimkim platform and Dittmar Adventures! Erin was extremely helpful from the very first moment that I requested information, responded quickly, and worked with me to build a customized trip that fit into my budget and schedule. Not having to manage the logistics on my own made the planning so much easier.

Highly recommend the guided tours of Torre Del Paine, Perito Mereno Glacier, the Estancia and the guided hikes via Walk Patagonia (Pablo was great). All of these tours were very well run, and the guides provided very interesting information.

The one suggestion I have for the future- unfortunately, due to weather our Penguin tour in Punta Arenas via Solo Expediciones was cancelled. It is very important to have a plan B for this ahead of time, because it seems that the penguin tour is frequently canceled for weather and the “alternate Condor Tour” offered by Solo Expediciones was extremely disappointing.

Thank you to Erin and Julia for your responsiveness and for setting us up with a great trip!

Local specialist: Erin Wiley
Erin
Erin Wiley
Local specialist in Puerto Natales, Chile | Reviewed on Dec 12, 2019

Hi Melanie,

Thanks so much for the kind review and it was wonderful to work with you in planning this trip! I'm so happy that you had an amazing time in Patagonia and thank you very much for the feedback on the alternate condor tour, very good to know! Hope that all is well back home and thank you again :)

All the best,
Erin

Patagonia
Patagonia | Nov 13 - Nov 25, 2019

A
Alvan Q.
Singapore | Reviewed on Nov 27, 2019

The planning and itinerary was nicely planned. It was a good balance of adventure and rest/recovery considering our 36hour flight from Singapore. The transfer instructions were clear and easy to follow and we didn’t face any issues in getting to Punta Arenas or Puerto Natales.

It would be better if it had been specifically brought to our attention that we had to book the internal flights within Chile. (Even though it was indicated in the comments of the trip instructions that such flight... read more

The planning and itinerary was nicely planned. It was a good balance of adventure and rest/recovery considering our 36hour flight from Singapore. The transfer instructions were clear and easy to follow and we didn’t face any issues in getting to Punta Arenas or Puerto Natales.

It would be better if it had been specifically brought to our attention that we had to book the internal flights within Chile. (Even though it was indicated in the comments of the trip instructions that such flight arrangements had to be made on our own, we would have sorted this out earlier if it was expressly made known to us in a clear manner upon confirmation of our trip i.e. things to do.

Nonetheless we had a great time and enjoyed the tours with our guides (Felipe and Jaime).

4/5 stars for this trip! :)

Local specialist: Erin Wiley
Erin
Erin Wiley
Local specialist in Puerto Natales, Chile | Reviewed on Feb 03, 2020

Hi Alvan,

I'm really glad that you enjoyed your trip, and that everything went very smoothly on the ground! It was really wonderful to work with you on planning and I very much appreciate your kindness and attention to detail. Thank you very much for the feedback on flights. This is really great to know that it may be helpful to mention in addition to the list of what is not included. I think this will help fellow travelers moving forward :)

Thank you again and hope you and Angelia are well!

All the best,
Erin

Bariloche & El Calafate Classic Tour - 9 Days
Patagonia | Sep 7 - Sep 13, 2019

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Barbara K.
Long Beach, CA | Reviewed on Sep 27, 2019

Erin was super helpful in getting us all that we needed for our trip to Patagonia. She put together a completely customized itinerary to suit our needs. Everyone who was scheduled to pick us up and bring us somewhere was on time, was very pleasant, and the transfers went smoothly, with one exception, upon our leaving Torres del Paine National Park. In that case it was the other company that had some confusion in their paperwork and was expecting to pick up other people. The tour guide,... read more

Erin was super helpful in getting us all that we needed for our trip to Patagonia. She put together a completely customized itinerary to suit our needs. Everyone who was scheduled to pick us up and bring us somewhere was on time, was very pleasant, and the transfers went smoothly, with one exception, upon our leaving Torres del Paine National Park. In that case it was the other company that had some confusion in their paperwork and was expecting to pick up other people. The tour guide, Simon, for that portion, was informative and entertaining and spoke great English, and the transfers throughout Glacier National Park were smooth as well. Scenery was amazing.
One tip: don't accept the first room offered by hotel reception staff upon check-in. We traveled at a very slow time of the year and in each case were assigned teeny rooms with no views -- despite the low occupancy rates at that time -- until we spoke up. This was not KimKim's fault at all, but thought they should know. In each case we did succeed in getting much nicer rooms. Squeaky wheels . . . .
I do recommend this company highly and don't know how much time I would have wasted trying to do all the research on my own.

Local specialist: Erin Wiley
Erin
Erin Wiley
Local specialist in Puerto Natales, Chile | Reviewed on Oct 17, 2019

Barbara,

You were SUCH a pleasure to work with and the feedback that you sent us is invaluable, thank you so very much. If you ever make it back to Patagonia for round two, be sure to reach out and maybe we could meet actually meet in person!

All the best,
Erin

Not a good experience
Patagonia | Sep 15 - Sep 24, 2019

H
Helen S.
Alexandria, VA | Reviewed on Sep 25, 2019

1. We lost 2 hours from exploring Perito Merino because the company Erin
contracted us with forgot to pick us up. When we brought our concern to her attention, she didn’t seem to care about the anxiety I had to go through not knowing if I’ll ever see the glaciers that
I came for from far? And the little to no Spanish we spoke trying to figure out what happened? Thanks to a personal connection our hotel owner had with
the local companies, they figured out that we were forgotten and were able... read more

1. We lost 2 hours from exploring Perito Merino because the company Erin
contracted us with forgot to pick us up. When we brought our concern to her attention, she didn’t seem to care about the anxiety I had to go through not knowing if I’ll ever see the glaciers that
I came for from far? And the little to no Spanish we spoke trying to figure out what happened? Thanks to a personal connection our hotel owner had with
the local companies, they figured out that we were forgotten and were able to get a hold of the company. Once the company showed up, the tour guide rushed us in the park so we don’t miss the last running boat in the
afternoon. When I called Laura via emergency line, she promised a full
refund for that day because of what we had to go through.

2. I hired KimKim to make sure my religious dietary restrictions were
respected and not to have us starve with the 22km hike to Torres Base Camp.

3. In Paine Grande, they didn’t have running water. So we weren't even able
to brush out teeth or take a shower during our stay. They told us
maintenance is working on the water. They charged us each 5 pesos for the
towel. They promised us warm warmer the morning after, which never
happened. How can you run a business with no running water? Or warm water
even in winter?

4. On our way to ElChalten, Walk Patagonia left us hanging yesterday in the
van in-front of the airport for over an hour waiting for passengers to
board. We were freezing in the car. Someone should have let us know about
this.

5. We missed our meals yesterday because we had red meat in our meal and we
were not sure if it was pork or not. The hotel tried to call Walk Patagonia
to check but no one was answering the call. We had no idea what time we
were supposed to be picked up. The hotel told us 8:30am, however it was not
until 9am that a car came to pick us up.

6. Walk Patagonia sent us a bottle of wine to apologize about their poor
service. I told the hotel receptionist that I have let you (Erin) know that
we don’t drink alcohol. I let her have it. However, she contacted the
company to let them know about the bottle of wine. They sent me a box of
sweet today.

Thanks!

Local specialist: Erin Wiley
Erin
Erin Wiley
Local specialist in Puerto Natales, Chile | Reviewed on Nov 10, 2019

Hi Helen,

It's very unfortunate some of the issues that came up during your trip. We very much appreciate your feedback as it helps us to keep learning and growing. We've followed up personally and believe that all of this has been resolved. Wishing you and Tyson the best from Patagonia!

All the best,
Erin

Best Treks in Patagonia
Patagonia | May 3 - May 7, 2019

K
Kate D.
Australia | Reviewed on May 09, 2019

All came together well. Guides were very knowledgeable and had a sense of humour which is always a bonus. Mery had everything planned and organized. Thank you 😊

Local specialist: Mery Morelli
Mery
Mery Morelli
Local specialist in Buenos Aires, Argentina | Reviewed on May 27, 2019

Hi Kate!

Thanks for your feedback! It is great to know that you had a wonderful time in Patagonia and everything went well as planned!

I hope you contact us in a next adventure!
Regards,
Mery

5 days in Patagonia, February
Patagonia | Feb 19 - Feb 25, 2019

Kate
Kate J.
United Kingdom | Reviewed on Mar 25, 2019

Erin was a delight to work with. She was very prompt in responding to our questions, took our feedback on board and managed to put together our ideal itinerary. We had fairly limited time and quite a few things to fit in, but Erin managed it! Everything worked super well, all transfers on time and comfortable and the local partners she put us in touch with for the hiking equipment, lunches etc were also super lovely and helpful.
As 2 friends with very busy and quite stressful jobs in big... read more

Erin was a delight to work with. She was very prompt in responding to our questions, took our feedback on board and managed to put together our ideal itinerary. We had fairly limited time and quite a few things to fit in, but Erin managed it! Everything worked super well, all transfers on time and comfortable and the local partners she put us in touch with for the hiking equipment, lunches etc were also super lovely and helpful.
As 2 friends with very busy and quite stressful jobs in big cities, we just didn't have the time and mental energy to figure out this itinerary by ourselves. Having Erin take care of things so well for us was amazing and meant we could just relax and enjoy with full peace of mind that we were in expert hands. Thank you Erin & team!

Local specialist: Erin Wiley
Erin
Erin Wiley
Local specialist in Puerto Natales, Chile | Reviewed on Apr 02, 2019

Hi Kate,

Thank you SO MUCH for such a kind review. I'm so happy that you had such a wonderful trip and that we could help in take the stress out of planning. Thank you for being such a pleasure to work with, for being so kind and flexible. Come back and visit us again sometime!

Best,
Erin

Patagonia with 66 year old mom and 27 year old son
Patagonia | Feb 15 - Feb 23, 2019

L
Laurie H.
Marblehead, MA | Reviewed on Feb 24, 2019

My 27 year old son and I had an amazing trip to Patagonia. Erin and Emily planned it beautifully. Every place we stayed, every connection and each experience was just what we wanted and more. Even when the weather was uncooperative we were able to make the most of an activity. We especially enjoyed staying at the all inclusive Hotel Rio Serrano right outside of the park. The accommodations were luxurious and the guides and daily excursions gave us a terrific understanding of the area and... read more

My 27 year old son and I had an amazing trip to Patagonia. Erin and Emily planned it beautifully. Every place we stayed, every connection and each experience was just what we wanted and more. Even when the weather was uncooperative we were able to make the most of an activity. We especially enjoyed staying at the all inclusive Hotel Rio Serrano right outside of the park. The accommodations were luxurious and the guides and daily excursions gave us a terrific understanding of the area and wonderful memories. Erin and Emily were always available to help with questions and get us through a missed flight connection. and any other hiccup along the way. They gave us a sense of security while traveling down at the bottom of the world. I will recommend Dittmar Adventure to any friend planning a trip to southern Chile and Kimkim for anywhere in the world.

Local specialist: Erin Wiley
Erin
Erin Wiley
Local specialist in Puerto Natales, Chile | Reviewed on Feb 28, 2019

Hi Laurie,

WOW your photos are incredible, thank you so much for sharing them! I can't tell you how happy I am to hear that you had such a wonderful trip. I know that Patagonia showed you some of it's more erratic side while you were here, and it's great to hear that you still were able to enjoy everything. It was also a pleasure to work with you and I'm bummed that we didn't get to meet in person(we can blame the snow for that!). Wishing you and your son the best and thank you again for the kind review.

Best,
Erin