Kimkim Trip Reviews for Patagonia

We had an amazing trip to Patagonia!! HIGHLY recommend this trip! Incredible nature, mountains, rivers, lakes, hiking, kayaking, wonderful accommodations, food and wine, and lovely people!

My friend and I just returned from a trip to Chile (Patagonia region). It was an amazing trip and unforgettable experience! We are both very seasoned travelers but decided to use KimKim to help plan as we were very unfamiliar with the area and not sure where to start. From the beginning Jimena and Jessica were very helpful. We changed several days of the trip and they were able to help out and accommodate our requests. The entire trip was done thoughtfully and we were never bored but had some downtime to explore and do some shopping on our own. Jessica was willing to see us several hours early for our local briefing and arranged for us to have hiking poles for all our hikes.

Highlights:
We really enjoyed spending a night in Torres del Paine park. It was a amazing being so close to all the trails and being able to stay at the Refugio Paine Grande was a highlight. Great food and a great place to rest up between hikes.
We absolutely loved the Kayaking tour in Eberhard Fjord. It was a perfect way to adventure while resting our legs. Our guide Vincenzo was so kind and patient. He inspired us to paddle hard and brave the strong winds. Being invited into Alecia's home was also and unexpected but amazing gift. She severed us fresh sopapillas and jam after kayaking. It was such a special day.

There were several minor hiccups with timing. I think it was due to the approaching winter season and tour times seem to change with the later sunrise. Overall, we would highly recommend KimKim. We would also strongly recommend Patagonia as a destination if you love nature, hiking and challenging yourself. Thank you!
Amber

Hotel Reviews

Hotel Vendaval

Puerto Natales

Very charming hotel. Clean and comfortable rooms. The decorations were modern and well thought out. Staff was very helpful storing our bags and answering questions. We loved the location as it was very close to the city square where there were so many restaurants and shopping. The breakfasts were very good. My favorites were the scrambled eggs, the coffee machine, and the calafate jam with local breads.

Authenticity & Character

Charming and clean.

Location

Very close to restaurants and shopping.

Staff

Helpful and kind.

Cleanliness & Comfort

Refugio Paine Grande

Puerto Natales, Chile

This was a very pleasant surprise. Our room was ready when we got off the boat. Food was amazing and served up buffet style. They also provide packed lunch for to take hiking for lunch. There are wood burning stoves located through out that offer some much needed dry heat. We got there late so seating by the fires was taken but it seemed like a great place to hang out after a long day hiking. Rooms are small but beds comfortable and clean. There is a shared shower / bathroom that is basic. We also used the Refugio after we checked out while we waited for our boat. They provide bathrooms, a mini mart, hot water and shelter for hikers passing through. A cup of ramen never tasked so good! They give each person 30 minutes of free internet and after that you can purchase more time based on needs.

Authenticity & Character

Location

The views from this hotel are insanely beautiful.

Staff

Very helpful and accommodating to both guests and day hikers.

Cleanliness & Comfort

Clean and well maintained. Everything was freshly painted.

Pristine Patagonia Hotel

Puerto Natales

Clean and close to many restaurants. They provided an extra early breakfast for us when we had to leave at 5am. Rooms are small but comfortable and clean.

Authenticity & Character

Interesting decorations.

Location

Located on the edge of the city but within walking distance to restaurants and shopping.

Staff

Cleanliness & Comfort

Comfortable beds.

Activity Reviews

Kayak the Eberhard Fjord

Puerto Natales

This was one of the highlights of our trip. We were not sure what to expect and were so tired but from the very beginning our guide Vincenzo was amazing. He stopped along our journey out to the fjord to identify birds and let us get some pictures. We arrived at Alecia's home on the Eberhard Fjord and she welcomed us in to get changed. We were given ALL the gear from dry suits, to booties, to gloves for our hands. We were given some quick tips and set out in the sunny but very gusty water adventure. Our guide was so encouraging and patient. He made us feel so empowered and inspired us to kayak around the entire island, only getting snagged up once. We made two stops on the islands to stretch our legs. Vincenzo also took our camera and got some great pictures and videos of us in action. After the kayaking, Alecia invited us in for homemade sopapillas and calafate jam. She talked about her family and home and even took pictures with us. We felt very special and was a great way to end our tour.

Quality of Experience

It was so fun and unique.

Guides, Drivers and Staff

Vincenzo was amazing! So patient and kind.

Transport

Boat Tour to Bernardo O Higgins National Park, Serrano & Balmaceda Glaciers

Puerto Natales

We were told to walk down and be a the office of this tour by 7am. When we arrived it was not open. I tried to call several numbers with no luck. We saw a note on the door that said something about winter hours. We were about to leave when two others arrived. We all waited until someone came to open the office at 7:30. This was our first tour after returning to Puerto Natales the previous evening at 22:30 so having an extra hour to sleep in would have been nice. We eventually were transferred to a boat and waited another hour for the boat to fill with other guests. The journey to the glacier was very beautiful. We saw some smaller glaciers, waterfalls, and sea lions. The hike to the Serrano glacier was easy and scenic. Guides there were helpful and answered questions about park and glacier. On the way back we stopped and and had lunch at a ranch. The food there was good. The boat serves coffee, snacks and whiskey with glacial ice cubes.

Quality of Experience

This is a larger group so things move a bit slower. It is an all day tour but they do a nice job of showing people lot of sights on the way and then offering a unique lunch.

Food

Glacial ice drinks were a nice touch. The lunch was unique and very good.

Guides, Drivers and Staff

Check hours of operation especially in the fall and winter months.

Transport

Views from boat are impressive. There is so much to see.

Guided Hike to "Mirador Base Las Torres"

Puerto Natales

This hike! Wow. We were very limited with time for the hike as we needed to be back at trailhead by 16:00 to catch the last boat at 1700 to our Refugio. We had a super early pickup of 5:00. We started the hike by 7:15. It was dark and raining / sleeting. The trail conditions started out quite muddy but improved over the next few hours. The sunrise views were so amazing, even in the rain. We moved at a very good pace with no stops but after arriving at the Chilean Refugio our guide advised us that we should reconsider climbing the final rocks as it was snowing quite hard up there, he talked with others that were there and there was no view of the towers plus the snowy conditions would make the rocks very slippery and also make it so that we would really have to rush through the hike. We agreed to go to the alternative lookout spot and from that point stopped and took lots of pictures and soaked up the beauty of the hike. It is such an amazing hike with so many different perspectives from mountains, to rivers, to forests, to rocky cliffs. We really enjoyed the changing weather from rain to snow then back to sun. We made it down by 1530 and did not feel rushed at all. We missed the last scramble but feel like due to conditions, we made a good choice to slow down and enjoy. We ended up going to the alternative lookout but were not able to see the towers at all.

Quality of Experience

So worth the effort!

Food

Sack lunch from Refugio was nice.

Guides, Drivers and Staff

Our guide took many nature bathroom breaks to the point we wondered what he was doing (vaping?). He seemed knowledgable about the trail and suggested alternatives to keep us safe and to make it enjoyable for us.

Transport

Condor Watching

Puerto Natales

We really didn't know what to expect for this but were hoping to see some Condors. We saw one but very far away. We were told it was an easy hike which turned out to be an hour hike straight up a mountain side. We climbed 1750 feet in 1.49 miles. It was manageable but we were not prepared for that type of activity. On a positive note, the views from above were stunning and our guide was energetic and fun. Biggest disappointment was not seeing condors!

Quality of Experience

More information about what to expect.

Guides, Drivers and Staff

Transport

Trip Briefing at Dittmar Adventures

Puerto Natales

We arrived for our briefing early and Jessica was able to adjust to this. We had been traveling for 24 hours straight and wanted to get to bed early that evening. Jessica went through our itinerary and helped to plan through issues like transferring bags from one hotel to the other. She gave tips on the trails and what to expect for the meals.

Quality of Experience

Welcoming and helpful with questions.

Guides, Drivers and Staff

Our airport transfer was 30 minutes late and we were told the wrong starting time for our Serrano Glacier.

Transport

Our trip to Torres del Paine/Puerto Natales was spectacular! It was a VERY active trip, which is what we were looking for! It was fun to see our guides underestimate us (49 and 56 year old nurses!)!

Our planner was very responsive and helpful in picking activities that suited us! Trekking poles were provided for all the hikes which was great not to have to pack any.

We were a little disappointed that our Condor watching involved no Condors. Our guide had let us know that the time of year for them was not unusual to not see them. Such information would have been appreciated ahead of time. Nonetheless it was a beautiful day and our guide took spectacular pictures for us on a very vertical hike! He also brought tea and granola bars for a break at the summit. If your itinerary states that you will be getting a meal, be sure to verify what it will be.

We wanted to do the Torres Base hike and also the ferry on Pehoe Lake, which was a lot to do in one day, but our planners at Kim Kim made sure they worked it out for us. We left our hotel in Puerto Natales at 5am, snoozed during the two hour ride to the park and hiked the first section mostly in the dark with headlamps. The sunrise was a spectacular unexpected benefit of leaving so early. The hike was heart rate raising but very doable. Hiking boots, trekking poles, rain gear, water and layers are essential. We had rain, sleet, snow and sunshine throughout the day. I am dairy free and was glad to pack some dairy free snacks but options are available at the midpoint central Refugio too. Due to cloudy conditions we couldn’t see the peaks clearly so our guide recommended not to hike the last section and we did the alternative lookout instead because of our time crunch, but honestly we could have made it. Which brings us to our guide - he said he was going to the “natures bathroom” often because he was on blood pressure medication which caused this need. We actually figured out he was sneaking off to vape. I suspect he wanted to finish the hike to vape at the end because he was in a huge rush to get back and we had quite a bit of time to spare. He was not nearly as informative nor helpful as the guide we had our first day (Paulo Angel). We mentioned several times we wished he had been with us. Nonetheless, we had a spectacular day and Kim Kim did a great job planning the timing for us.

The ferry to Lake Pehoe provides amazing views, especially on a sunny day. The Refugio Grande was much better than we expected - the meals were buffet style and we had many options that were very well prepared!!

We very much enjoyed the Glacier Grey hike that we did on our own. It allowed for us to speak freely between ourselves, go at our own pace and stop for pictures and lunch (arranged by Kim Kim and provided by the Refugio) when we wanted. Relaxing at the Refugio before going back to PN via the ferry and a bus was easy and comfortable. Information from Kim Kim on the bus departure timing was incorrect, probably because of being the shoulder season, but I feel this could have been anticipated and communicated better. A taxi from the bus terminal to our hotel was $5ish. Kimkim arranged for our luggage to be transferred to our second hotel which was seamless! Hotel Vandaval was fantastic and very responsive.

After two days of active hiking we had a day of a boat ride to Serrano glacier and an estancia for lunch. It was a relaxing day, which was needed but it wasn’t a highlight of the trip.

The last day was THE BEST. As we were pretty tired from all our activity we considered skipping it and were so glad we didn’t!! Vincenzo was a top notch top tier tour guide - friendly, immensely knowledgeable and extremely positive and patient. It was a very gusty and windy day and his tips, attitude and assistance was the difference between a good day and an unforgettable one! To say we had fun would be an extreme understatement! He stopped on the way to Puerto Prat when we wanted to see the birds along the way or to take pictures of the breathtaking scenery. I cannot say enough good things about this young man!!! After our kayaking around the fjords we had lunch with a very sweet woman, Alicia, from Puerto Prat in her home, which we had no idea we were going to do - which was an extremely pleasant surprise! The hospitality of this day well represented Pantagonia hospitality and was the crown jewel of our trip!!!

All in all, our trip was well planned and the execution was great. Travelers to Pantagonia should be aware of the weather, rugged conditions and remoteness of Puerto Natales - which we were. With such an attitude, you are pleasantly surprised with the comforts and hospitality that do pop up.

A note about diet concerns: I have a severe intolerance to milk products and communicated this to KimKim. They did the best they could to communicate this need to all the vendors. I was amazed at the availability of vegan protein bars and food products in the park, at restaurants in town and at stores. Our favorite: Patagonia Dulce, which has amazing chocolate, coffees and pastries, as well as sandwiches. Soy and almond milk was available for all drinks.

We can’t wait to come back with our spouses on another trip!

Absolutely brilliant trip organised by Erin and the team at Dittmar Adventures. All the details were arranged to perfection and the tour was really fantastic. Big thanks to Erin and Rebecca and the team for sorting this.

Hotel Reviews

Vain Boutique Hotel

Buenos Aires

Good hotel close to variety of food places.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Lennox Hotel Ushuaia

Ushuaia

Good location and close to everything. Staff were super helpful and everything is walkable.

Authenticity & Character

Location

Aww

Staff

Cleanliness & Comfort

Hotel Lunajuim

El Chalten

Great location and brilliant staff close to all the main amenities.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hostería Schilling

El Calafate

Great stay with super helpful staff and good location close to centre of El Calafate.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Vendaval

Puerto Natales

Central location and friendly staff.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Camping Frances

Good camp and well organised site with great food.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Pristine Patagonia Hotel

Puerto Natales

Great hotel in a great location with good facilities and great staff.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Half Day Trek to Laguna Esmeralda

Ushuaia

Great hike with unreal views. And great guides who let well and supported the whole group.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Guided Hike to Laguna Torre

El Chaltén

Again mikayla was fantastic and led the hike well.

Quality of Experience

Guides, Drivers and Staff

Transport

Guided Hike to Laguna de los Tres

El Chaltén

Mikayla was brilliant for 2 days and very supportive and informative on the hikes.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Raft the Rio de las Vueltas

El Chaltén

Cold experience but brilliant fun and great guides.

Quality of Experience

Guides, Drivers and Staff

Transport

Full Day Perito Moreno Glacier

El Calafate

Great day with unreal scenery despite the weather.

Quality of Experience

Guides, Drivers and Staff

Great informative guides and drives.

Transport

Guided Hike to "Mirador Base Las Torres"

Puerto Natales

Fantastic day with brilliant guides. Milliemay and Joaquin were both brilliant and very supportive during the hike.

Quality of Experience

Food

Guides, Drivers and Staff

Despite the driver being late due to changing of the clocks it was a great day and we didn’t lose any time.

Transport

Trip Briefing at Dittmar Adventures

Puerto Natales

Rebecca was brilliant at explaining our whole itinerary. Very detailed and informative

Quality of Experience

Guides, Drivers and Staff

Transport

Jesse was great to work with. We had a great time and wverything went smoothly.

My family of six traveled to Chilean Patagonia in early March 2026. We have four children from 14 > 24. Erin and her team at Dittmar Adventures were exceptional in planning and organizing our trip. Her communication was prompt and clear throughout the process. We were a bit challenging because my family is very active and we wanted to take advantage of every opportunity to fit in another adventure. Erin was super patient with multiple changes and variations. The trip itself was fantastic. The guides Dittmar selected were top-notch; friendly and accommodating. The activities were well chosen and met our expectations. We had a few weather complications and Dittmar was very responsive in addressing these bumps. We just wished we had more time there! Huge thanks to Erin!!

Fantastic 2 weeks touring Chile and Argentina .

Lorena did a fabulous job in creating a very full on tour .
Our drivers and guides were very very good and determined to provide a top quality experience .

Our driver on our Puma expedition was a real star. Although we failed to see the fabled creature it was not for lack of trying.
I think we knew our way around the Torres del Paine park as well as anyone by the time he dropped us off at our hotel .

To sum up it was a very busy, entertaining,beautiful holiday in the most amazing places and countries.
Cannot wait to visit again .
Many thanks to All.

Seven of us (college class mates) did a Patagonia trip using KimKim. Erin as well as Jessica (Dittmar Adventures ) worked with us to customize our plan the way we liked it under her expertise. They helped us all the way through the trip. We did three beautiful hikes including Mirador base Torres, Laguna de Los Tres and Laguna Torre. We are all over sixty years old and different in fitness. Some did not compete all three hikes but we all completed one hike (Laguna de Los Tres) because of Fran, our guide from Walk Patagonia. She taught us the techniques to hike in this terrain when and how long to stop for water and snacks.

We recently booked a 10 day trip to Patagonia through kimkim and had a great experience. This was our first time ever utilizing this type of service and I can not recommend it enough.

Jimena was knowledgeable and helped us create the perfect itinerary based on our interests. She provided suggestions and recommendations and made necessary tweaks to fit our needs.
Jessica was extremely helpful and thorough walking us through everything prior to our trip to ensure we felt comfortable with the plan and had all last minute questions answered.

We had private drivers on two separate occasions who were both excellent. They were timely and had clean vehicles. They were also sure to point out local highlights on the drive and restaurant recommendations.

Both of our guides were fantastic as well. They were helpful in sharing tips on the trail including challenging spots coming up and good places to break during our hike.

Overall I highly recommend booking with kimkim!

Hotel Reviews

Hotel Lunajuim

El Chalten

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Sierra Nevada

El Calafate

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Lago Grey

Torres del Paine

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Pristine Patagonia Hotel

Puerto Natales

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Guided Hike to Laguna de los Tres

El Chaltén

It’s a long day to spend with a group and guide and ours was fantastic!

Quality of Experience

Guides, Drivers and Staff

Transport

Perito Moreno Boat & Walking Tour

El Calafate

Quality of Experience

Guides, Drivers and Staff

Transport

Grey Glacier Boat Tour (round-trip)

Patagonia

Quality of Experience

Guides, Drivers and Staff

The boat guide talked a bit longer than expected and others were getting antsy to get out and enjoy the view.

Transport

Torres del Paine Full Day Private Tour

Patagonia

Quality of Experience

Food

Guides, Drivers and Staff

Transport

We have never used a travel agent before but would definitely use KimKim again. Jimena was wonderful to work with as was Jessica at Dittmar Adventures. They were very thorough and responsive whenever we needed them both in the planning phase and during the trip to Patagonia. I can't imagine going without their help.

We had been on a waiting list for Hotel Torres in Chile and they were able to secure a reservation for us which was wonderful. Felipe our driver and wine tour guide was fabulous during our day in the Casablanca wine region outside of Santiago.

It was an overall great experience.

Hotel Review

Hotel Las Torres Patagonia

Torres del Paine

One of the best places we have ever stayed. The staff, attention to detail, food and drinks as well as the location were perfect.

Authenticity & Character

beautiful decor suiting the space

Location

you could walk out the door and be on a trail

Staff

Francisco one of the waiters was especially great

Cleanliness & Comfort

everything

Activity Reviews

Casablanca Valley Wine Tour

Patagonia

Felipe was a wonderful driver and wine expert. He was punctual and so knowledgeable and friendly. He made the drive time go by so fast. The two wineries were perfect.

Grey Glacier Boat Tour (round-trip)

Patagonia

the staff engagement was the best thing about the trip. Better time than we expected. Mateus and Constanza were especially great.

Great trip.!
From planning to implementation everything fell right into place. Any and all our questions were answered promptly and completely. Transfers, accommodation and activities, met or exceeded our expectations. Well done!
Thanks for a great trip!

Hotel Reviews

Awwa Suites & Spa

Buenos Aires

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Morrena Lodge

Torres Del Paine

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Michelangelo

El Calafate

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Senderos Apart & Suites

El Chaltén

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Palermo Food Tour

Buenos Aires

Personable, engaging and knowledgeable guide. Frankie provided a charming journey through the streets of Buenos Aries tasting some of the local treats along the way.

Quality of Experience

Food

Guides, Drivers and Staff

Kayaking on Lake Grey and the Grey River

Patagonia

Well organized. Quality equipment. Competent and engaging guides. We were up close and personal with icebergs. Perfect day on the river in an amazing place.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Navigation to the glaciers

El Calafate

Great view of glaciers but a little too much boat time. Hard to hear commentary over the sound system. Crowded on deck

Quality of Experience

Guides, Drivers and Staff

Transport

on time, comfortable ride, door to door

Family dinner in Calafate

El Calafate

Comfortable, relaxing, charming and welcoming atmosphere. Authentic home cooked meals.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Erin helped me plan an amazing trip to the Patagonia in March. There were a lot of detail and plan changes and she was wonderful through all of it. She got everything down that I wanted to do and I'm grateful the weather of the region was kind enough to cooperate so I got to go everywhere we planned.
She helped me with finding local flights and what airlines were the best to help me get around the region. Everything went smoothly. The Patagonia region is stunning and the wildlife incredible and I'm so happy she was able to put this plan together for me, especially since it was a spur of the moment notion for me and hadn't done much research on it. Her knowledge of the entire area is invaluable. Thanks so much, Erin!

Hotel Review

Best Western Patagonia / Hotel Borde Glaciar

Puerto Natales

This was my favorite hotel of my stay. It was quiet, comfortable, and had a great view.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Whale Watching at the Francisco Coloane Marine Park + Visit Impressive Remote Glaciers

Punta Arenas

Guides were great, know a lot about the wildlife in the region and were good at finding the whales! Took us up to a glacier, saw a couple waterfalls on the way and the scenery was just gorgeous!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Day Trip to a Patagonian Estancia

Patagonia

I loved everything about this day. The ride, the scenery, the lunch, the guides, the sheep experience. All wonderful!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Fun boat ride!

Trekking "Miradores" - Guided Day Hikes in Torres del Paine

Patagonia

3 different hikes all of varying difficulty with different scenery. Our guide was incredibly knowledgable about the area and was just a joy to be around. I had such a wonderful time on these hikes.

Quality of Experience

Guides, Drivers and Staff

Transport

Kayak Lago & Rio Grey

Patagonia

One of my favorite activities and my guides were absolutely wonderful! I had so much fun on this trip!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Planning and booking the trip was seamless. Erin was attentive, responsive, flexible and accommodating. Her efficiency and knowledge, was the main reason why we chose to book with Dittmar Adventures for our trip. The trip was smooth and our local representative was responsive on WhatsApp when we had questions. I would just like to make some suggestions to elevate the overall experience.

1. When we requested a pre-travel conference with our local representative, we were directed to a booking site to make an appointment , but all the options were during hours when we were at work, We would have appreciated it if there was more flexibility in scheduling a short meeting.
2. When we arrived in Santiago, Chile, it would be a good gesture to send a message of welcome and to make sure that everything was in order.
3. When we arrived in Puerto Natales, where Dittmar had an office, we would have appreciated a check in or an in-person welcome.
4. We had an early bus ride to cross the border to Argentina. Dittmar should have anticipated that there would be a need for a transfer service given that we are a group of 6 with check in baggage, and that cabs/Uber may not be available in that small town that early. We are grateful that they were able to provide this when we asked for one (for a fee plus processing charges) but the driver was given the wrong hotel, so we were picked up late and had to rush to the station. (Good thing that we knew the driver, Malvio, from the previous days, and he made sure we were able to check in and board the bus. Thank you Malvio!)
5. Consider providing water for the guests during those long days in Torres del Paine National Park.
6. There seems to have been an issue with the KimKim app since the itinerary entry on our day in El Calafate had mixed instructions (meant for 2 different groups of travelers). This led to confusion and need for clarification.

Activity Review

Day Trip to a Patagonian Estancia

Patagonia

Highly recommend this activity. The location of the Estancia by the fjord was breathtaking. Our whole group enjoyed the trail ride - on well-behaved and beautiful white horses. The roasted lamb lunch was first rate! Herding dogs put in a good show and we were able to witness sheep being sheared. The staff was attentive, pleasant, fun and helpful. Special shout out to Carla,, our guide - she was very informative and made sure we were well taken cared of.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Overall, the trip planning, communication, and execution went mostly smooth (thanks, KimKim team!), with a few surprises, due to lack of communication/advanced notice from KimKim
1. at the Santiago airport, we did not know we need to provide hotel reservation on Easter Island in order to board;
2. arriving on Easter Island, we were told to pay $100/pp for touring the island. It was not the extra $100 required by the island that surprised us, but there was no mention as such from KimKim in advance at all.
3. we were a bit confused (and worried) when the tour guide on Easter Island told us she has a different tour route than what KimKim had on the Itinerary.

Hotel Review

Hotel Teanehi

Rapa Nui

Poorly maintained, mosquitos in the common area with open windows, hot water stopped at night, far away from the town, etc.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Full day exploring Easter Island

Easter Island

Exploring Vinapu

Easter Island

Day 3 of Las Torres activities, All included program

Torres del Paine

Day 2 of Las Torres activities, All included program

Torres del Paine

Day 1 of Las Torres activities, All included program

Torres del Paine

Las Torres All Inclusive Classic program

Torres del Paine

Perito Moreno Glacier & Safari Azul

Patagonia

Estancia Cristina Upsala

El Calafate

Glaciar Sur Aventura, an immersion in the Glacier National Park

El Calafate

On behalf of our travel group, I would like to share the following review and feedback.

We have participated in many tour groups and have traveled to numerous countries and famous destinations around the world. However, our trip to Patagonia still left an especially deep impression on us. We hiked to the famous Mount Fitz Roy and were able to photograph the magnificent three dramatic granite towers of Torres del Paine. We also had the opportunity to experience the world-famous Perito Moreno Glacier up close, and on Easter Island we took photos with the 15 iconic giant stone statues, the Moai — almost as if we had become the “16th Moai” ourselves.

This is truly a journey that we will often look back on and proudly share with our friends in the years to come.

While we sincerely appreciate KimKim for organizing such a memorable trip for us, we would also like to offer several constructive suggestions that may help further improve the quality of service.

1. Communication and professionalism between the agent and travelers could be strengthened.
Before the trip, one of our group members became ill and could not participate, so we requested to replace that person with another traveler. However, because the KimKim agent was not sufficiently familia r with the relevant policies and the communication was not fully clear or transparent, the process was repeatedly delayed. This ultimately resulted in an unpleasant experience and left us with a rather negative impression. Handling such matters more promptly and professionally would greatly improve the customer experience.

2. Accommodation arrangements should better reflect the travelers’ clearly stated preferences.
During our planning discussions, we repeatedly emphasized that we hoped to stay in good-quality hotels. However, on Easter Island we were assigned accommodation in a very remote location, which made transportation inconvenient. Furthermore, on the first evening there was no hot water available for showers, which caused considerable dissatisfaction among several members of our group. For such an important destination, the quality of accommodation has a significant impact on the overall travel experience.

3. Greater transparency regarding trip costs would be helpful.
Our itinerary included two days of touring on Easter Island. However, upon arrival we were asked to stand in line and pay an additional $100 per person for the national park entry tickets. In our view, this fee should either be included in the overall travel package or at least clearly communicated in advance in the itinerary. Otherwise, it can easily lead to confusion and dissatisfaction among travelers.

4. Closely follow and communicate entrance requirements and policy changes.
When boarding our flight to Easter Island, we were stopped at the checkpoint and asked to show the hotel reservations for each traveler on the island. This situation nearly disrupted our trip. We repeatedly tried to explain the situation to the boarding agents and were eventually allowed to proceed. However, the experience was very stressful and disturbing at that moment. Ensuring that travelers are clearly informed in advance about such requirements would help prevent unnecessary confusion and anxiety.

Once again, we would like to thank KimKim for providing us with such a memorable, once-in-a-lifetime travel experience. We sincerely hope that KimKim will continue to improve communication efficiency, service details, and information transparency in order to provide even higher-quality travel experiences for future clients

Most memorable places: Glaciar Sur Aventura, Torres del Paine and Easter island

Below expectation: Except hotel at EI Calafate and Las Torres, all other hotels are below my expectations.

The trip was a lifelong memorable event for us especially Penguin tours, Glacier tours and Torres del Paine. Kimkim travel partners 'TripsSouthAmerica' organized the program very well and made us comfortable. I wish to thank Travel specialist Carolina. She understood our needs and worked out a perfect trip plan.
We had a wonderful & memorable Penguin excursion. We could see penguins very close and also Whales and Dolphins on our catamaran trip. Visit to Torres del Paine was another great experience. It was a fantastic feeling, witnessing Glaciers both at Perito Moreno and Grey Glaciers from very close range.
We had no issue with hotel logistics.
All the travel partners picked us on time and they spoke good English. Thank you once again for a wonderful experience in Argentina and chile.

Hotel Reviews

Hotel DoubleTree by Hilton Santiago Kennedy

Santiago

Very very comfortable hotel. Location is amazing. Rooms are clean and very comfortable.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Altiplanico Puerto Natales

Natales

The hotel is with traditional setting but very comfortable stay. Great vegetarian food.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Mirador del Lago Hotel

El Calafate

Excellent rooms, The chef made special vegetarian food. Great views.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Destino Sur Hotel

El Chalten

Excellent rooms & good vegetarian options.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Albatros Hotel

Ushuaia

Excellent Rooms.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Rochester Classic

Buenos Aires

Good Breakfast. But, small rooms.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Half day Maipo Vineyards - Undurraga Winery: Sibaris Tour

Santiago

Quality of Experience

Guides, Drivers and Staff

Transport

Panoramic private city tour around Santiago de Chile - Half day

Santiago

Quality of Experience

Guides, Drivers and Staff

Transport

Panoramic excursion to the Torres del Paine National Park (with Box Lunch)

Puerto Natales

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Nautical Safari - Brazo Rico

El Calafate

Quality of Experience

Guides, Drivers and Staff

Transport

Perito Moreno Glacier Excursion 🗻

El Calafate

The glacier was amazing standing very close to it.

Quality of Experience

Guides, Drivers and Staff

Transport

Navigation to the Penguins in Catamaran

Ushuaia

We had a memorable Navigation to the Penguins. We saw Penguins, Whales, Dolphins, Sea Lions.

Quality of Experience

Guides, Drivers and Staff

Transport

Train of the End of the World 🚂

Ushuaia

We enjoyed End of the world train journey.

Quality of Experience

Guides, Drivers and Staff

Transport

Tierra del Fuego National Park (Half day visit) 🌲🌿

Ushuaia

End of the The world train Journey was enjoyable.

Quality of Experience

Guides, Drivers and Staff

Transport

🔎 General Information about Ushuaia 🔎

Ushuaia

Quality of Experience

Guides, Drivers and Staff

Transport

Traditional City Tour 🏛️

Buenos Aires

The Guide was good in English. The trip mainly covered historic sites.

Quality of Experience

Guides, Drivers and Staff

Transport

Dinner Tango Show at Café de los Angelitos 🍷🎶

Buenos Aires

The Tango show was good.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Great job planning and putting together this very challenging trip. We had a lot of ‘moving parts’ to this journey and Erin, Samantha, and crew did a GREAT job putting all the pieces together. This was a long 4+ week trip with two people traveling on different schedules. Great experiences - I’d recommend this trip and this company to anybody really interested in exploring this area of the world!

Activity Reviews

Self-Guided Day Hike to the French Valley

Chile

The self-guided day hike to the French Valley was another highlight of the trip. Again, all the transportation logistics worked out seamlessly. The hike was scenic and provided great viewpoints. As someone who enjoys nature, it was a beautiful experience, and the added infrastructure like renting a tent and food services made it even more convenient.

Self-Guided Day Hike to the Base of the Towers

Chile

The self-guided hike to the base of the towers was outstanding. Everything lined up perfectly. The hike itself was challenging with a 3,000 feet elevation gain but incredibly rewarding with amazing views. I would recommend this hike for more experienced hikers, as the terrain can be challenging, but the experience is incredibly rewarding.

Perito Moreno Boat & Walking Tour

El Calafate

The Perito Moreno Glacier tour was outstanding. The glacier itself was breathtaking, and the overall experience was well-organized. Highly recommended for those visiting El Calafate!

Puma Observation at Reserva Leona Amarga

Chile

The Puma Observation at Reserva Leona Amarga was really cool. Although we didn't spot a puma until later in the evening, it was worth the wait. There's no guarantee to see wildlife, but we felt lucky and thrilled when we did. It's a unique experience to try if you're interested in observing nature.

Admire Glacier Grey, Round Trip Day Hike from Paine Grande

Chile

The day hike to admire Glacier Grey was wonderful. The coordination with the bus, shuttle, and catamaran went smoothly. Both the hike and the scenery were impressive, and I enjoyed the majestic views. It was an excellent experience, complemented by good facilities and a friendly atmosphere with other hikers. I would recommend this hike for moderate hikers, as the terrain provides a satisfying challenge without being overly strenuous.

This was a very difficult trip to plan with many activities, 2 countries, 2 continents, 4 National Parks to explore, very tight timing with many moving pieces and a long 4 week + trip. Erin and Jessica did an amazing job planning this trip and communicating with my wife and I to make sure all of activities went through as planned. Great job team!

Dear Camila

Peggy and I want to express our sincere gratitude for your hard work and professionalism on our travel arrangements. You went above and beyond to ensure our trip was smooth and stress-free. 
Your attention to detail and professionalism was evident throughout every step of the process. I’ve traveled for over 40 years for work and pleasure (about 4 million miles) and about 20 years ago I stopped using travel agents because they didn’t seem to get the details right, nor value of bookings they were offering. They didn’t seem to care about anything but finalizing the paperwork and moving on to the next booking.

Then a family member used Kimkim and I decided to contact the company. From day one you listened, asked good questions, and helped immensely with changes to the itinerary. We particularly enjoyed the Vamoos app and the fact that every local agent you coordinated with was prompt, friendly, and very caring. This allowed us to relax and fully immerse ourselves in the experience. 
I would like the contact name of a supervisor or office owner where you work so we can tell them how elated we are with you and the team of professionals that your company has assembled with what seems to be the sole purpose of making our traveling life superb. We have honestly never experienced anything like it and will tell others to reach out to Kimkim when they want an exceptional travel experience.
Best regards,
Joe Veltri
Ps. You may think we’ve overused the word “professional” but we cannot think of a better word to describe the dedication and commitment to excellence that characterizes your work.