Kimkim Trip Reviews for Patagonia

I have used other travel companies in the past, but never again. KimKim makes travel so much more enjoyable and less stressful. We don’t like to travel with groups, so they are perfect for us. We provide them a wish list of things we want to do and see and voila, the wish comes true. We just returned from a 2 week tour of Patagonia and Ushuaia. It was amazing. They were in constant contact with us every step of the way. My wife is planning a girls trip this spring and is already in contact with them. A very big shout out to Lorena and her team. You guys are the best. Now time for me to start planning our next trip!🙏🏻🙏🏻🙏🏻

I want to especially mention all the tour guides and drivers .
Santiago: Eliseo our driver, and Soledad our tour guide. What a wealth of information. A welcoming experience to a beautiful city.
Punta Arenas: Juan Francisco with Fiordos del Sur whom we wanted to go home with. We also wanted to adopt a baby
penguin.
Porto Natales: Jhon Pineda with Patagonia Planet, who is very entertaining and very knowledgeable. Also George , the driver who was also taking photos. Some of his photos are the best.
Perito Moreno Glaciers with Turismo Zaahj. Wow what a great experience
Tierra del Fuego Ntional Park: Trekking and Canoeing in Park. Juan and his counterpart made this an awesome experience. Turismo Isla de los Fuegos did an outstanding job.
Beagle Channel & Penquins: Turismo did an excellent job. We were able to see plenty of wildlife including seals, whales, and of course penguins
Buenos Aires: What a beautiful city. We will have to come back

Hotel Reviews

Alto Andino Hotel

Ushuaia

This was a very nice hotel, although we had to go to the breakfast area to see the water.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hosteria El Puma

El Chalten

This was our favorite hotel. It is small and cozy. The staff are engaging and a pleasure to visit with.

Location

Staff

They treated us like family

Cleanliness & Comfort

Hotel Kosten Aike

El Calafate

We were only here for one night, but enjoyed our stay.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Costanera

Puerto Natales

The hotel is very new and modern. The staff is exceptional. The street out front is a little noisy at times, but the view is wonderful.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Ilaia

Punta Arenas

We loved this little hotel. Easy walking distance to everything and great staff.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Eco Boutique Bidasoa

Santiago

Great location. Quiet and easy to walk to nearby parks Very nice hotel

Authenticity & Character

Location

Quiet and safe

Staff

Cleanliness & Comfort

Activity Reviews

Buenos Aires Walking Short Tour

Buenos Aires

We were both coming down with a bug this day and just dragging.

Quality of Experience

Transport

Beagle Channel & Penguins

Ushuaia

The experience was nice, but if we had to do it all over again, we would have skipped this. We had already seen penguins. We did get to see some whales, so that was a big plus. I think we were getting a little burned out by this time.

Quality of Experience

Guides, Drivers and Staff

Transport

Trekking & Canoeing in Tierra del Fuego National Park

Ushuaia

We didn't quite know what to expect on this tour. We were not disappointed. We started off in a raft down the river and started seeing all kinds of birds and wildlife. A seal popped up right in front of us. Baby chicks, beavers, it was teaming with wildlife. It was an experience working with a team to paddle the raft. When we went on shore for lunch, we were ushered into a huge dome in the forest for a great bowl of soup and bread. Then off for a 4 mile trek through the woods. Beautiful scenery. It ended all too soon.

Quality of Experience

It made me feel young again

Food

Guides, Drivers and Staff

Best meal ever

Transport

Explore Perito Moreno glacier in Argentina

Puerto Natales

We didn't realize how big this glacier is. Wow! As you are watching it, you either see or hear ice calving off.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Hike from Sarmiento Lake to Amarga Lagoon

Patagonia

Unfortunately my wife caught a stomach bug and we were not able to go on this tour.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Boat Tour to Balmaceda & Serrano Glaciers

Patagonia

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Full-Day Tour of Torres del Paine National Park

Patagonia

The trip just kept getting better! We had good weather and awesome scenery!

Quality of Experience

The quietness and open space

Food

Guides, Drivers and Staff

Jhon and George were great! They were very engaging and a pleasure to talk to

Transport

Penguin Colony on Magdalena Island

Patagonia

We were able to walk among the penguins and all the babies. What a way to start the day.

Quality of Experience

Guides, Drivers and Staff

Juan Francisco was like a jovial Santa Claus

Transport

Santiago City Tour - Private

Patagonia

Elisio and Soledad were amazing. She is an encyclopedia of knowledge. What a great way to start a vacation.

Quality of Experience

Guides, Drivers and Staff

Very knowledgeable and engaging

Transport

Nice transport and very punctual

This was our 6th trip with KimKim, and while we had an AMAZING time, it was not the level of KimKim professionalism and/or efficiency that we have come to expect. We started with Augustina as our trip advisor, then she moved on and we had Juan. Juan left the company just as we started our trip, so Justo took over (and while he did an excellent job, there was obviously some lack of communication/coordination in the pass-off. Also, we ended up with 2 itineraries (one from KimKim, the other from Mater). While they were mostly identical, there were a few times where there were some inconsistencies that caused confusion (and honestly, it was annoying to have to go back and forth to determine which itinerary to use, more details below). An example of this was our trip to the Estancia where the itinerary indicated in one place that we had a 45-minute horse-back riding experience, while in another it indicated 3 hours. We were sure it would be 45- minutes so we booked a dinner reservation only to find out that it would be a 3 hour ride and we wouldn't get back in time for our reservation. Thankfully, the staff at the ranch called the restaurant and arranged for a late dinner (for my husband's birthday), otherwise it wouldn't have been a big deal. Another time, the itinerary for KimKIm indicated one activity, while the Mater itinerary repeated what we had already done a few days prior. items: In Ushuai, our itinerary indicated we should arrange for the hotel to take us to the National Park and back to hike. However, there was a public bus going to/from the park multiple times a day right across the street from our hotel--this should have been an obvious notation on the itinerary (as the bus was inexpensive, efficient and very helpful!). In El Calafate, it would have been nice to know that the established "pick-up" times for the experiences are "rough estimates" and the bus pick up can be as much as 45 minutes later given the number of pick-ups to different hotels that they make. Had we known this, we would not have worried that we had been "missed" or forgotten (we did call, and they let us know they were on their way. Also, our itinerary had indicated that the hotel could provide lunch for us for our "glacier walk", but they do not do this. Thankfully the hotel staff helped us find an alternative caterer who could have a box lunch ready for us in the early morning before we departed. In El Chalten, it would have been helpful to know that tickets to the park should be purchased in cash; aditionally, had I not had a trail "app" on my phone, the directions provided to get to a couple of the hikes were not particularly helpful/useful or accurate. For the day at the private reserve, though we were able to get in, we were the "lucky" ones, as we were supposed to have made reservations in advance (which we wrongly assumed KimKim or Mater had done since this was on our itinerary). Others were turned away. Had we been turned away, given that we had taken the bus to get there, we would have been out of luck and sitting in the rain for 6 hours waiting for the return. Justo was our point of contact from Mater, and he was very helpful/personable, though there was a bit of a language barrier in translating some of our requests. In Torres Del Paine, Juan had mentioned the need to get Park tickets right away, though this turned out to be easy, and nothing to stress over. FInally, while it would not have changed anything, it would have been nice to know that the roads between El Calafate and Torres Del Paine are often gravel, rough and slow, and that you need to download Google maps "offline" to ensure you have map service. So again, we had a phenomenal trip, there were just these little inconsistencies, omissions and/or annoyances that we have not been used to on prior KimKim trips.

Hotel Review

Koi Aiken

El Calafate

We stayed here the longest, and though it was by far the most humble of accomodations, the staff were incredibly helpful in (1) helping us find box lunches for our glacier walk; and (2) reaching out to the Glacier Walk experience provider to figure out if we had been forgotten or if they were just running late. The room had a nice view, though the furnishings and bathrooms are quite dated and in need of repair. Staff made up for any issues with the room.

Authenticity & Character

Location

It's a long walk from town though taxi service is easy.

Staff

Amazing and helpful staff.

Cleanliness & Comfort

The hotel furnishings in our room (drapes, bedspreads etc) were all falling apart; and the bathroom tub did not drain, but the helpfulness of the staff made up for any deficiencies we experienced.

Activity Reviews

Estancia Nibepo Aike

El Calafate

while the experience was wonderful, it's a long day, informative and enjoyable, but it's a long way to go w/not alot of "action". The gauchos were very friendly...the food was "OK" (mostly fat, though the 2nd serving was better). Our itinerary was not clear as to whether we had a 45-minute horse-back ride or 3 hour ride, and we tried to reschedule to 45-minutes (given our impending dinner reservation), but were unable to. THankfully, the ranch staff called our restaurant and let them know we would be very late (for my husband's birthday celebration!)

Quality of Experience

Food

Everything except the meat was exceptional. Felt like we received the "cheap" cuts of meat that they could effectivey serve a large group.

Guides, Drivers and Staff

Transport

Transportation was HOT and long.

Trekking on Perito Moreno glacier

El Calafate

One of the best experiences of the trip. Awesome guide, great hike, spectacular views and wonderful people we met along the way.

Quality of Experience

Dramatic scenery, and experienced guides

Guides, Drivers and Staff

Transport

It's a long day, and the only thing I recommend is that the drivers or transport company let you know ahead of time that it might take time to pick everyone up (depending on where your hotel is along the route).

We cant thank you enough what a trip we had!! It was absolutely fabulous and it all went very smoothly thanks to you and your great amazing team at Dittomar
We had a wonderful walk with Andreas in Torres Del Paine which was out of the world and absolutely the right choice as you'd described.
The real star of the show was Baguales and we can never thank you enough for that. Tomas and Jessica his wife were just the perfect hosts and we feel in love with the mountains, the horses and the dogs, it was truly special. .
The Merino Glacier trip was incredible and a real highlight, definitely not to be missed.
Then to Tres Dos Rios which was fabulous and everything we had hoped it would be. Boys loved the fishing and I loved riding with Lucas and a bit of fishing on the side!
We will most certainly be back in a few years time so I will also be in touch in a year or so to organise another trip!

We just got back from our two week trip in Patagonia. We had a wonderful time and loved hiking and exploring both in Patagonia and in the cities of Santiago and Buenos Aires. We really appreciated the ability of the KimKim team to be flexible to our specific trip preferences and itinerary desires, and having the in-country help number was very helpful. We particularly loved our time in El Chalten, where we could easily go on day hikes straight from town. In contrast, in Torres del Paine we had opted to do a group hike so that we could stay in Puerto Natales to save money and still do the Base de los Torres hike, but a few members of our group were very slow hikers and our experience was impacted by the need to constantly wait and the challenge of trying to lead a small group across many different ability levels.

There were a few areas where, in hindsight, the KimKim team could have done better in guiding our trip planning and providing locally relevant recommendations to make things a bit more smooth:

1) We did not receive specific times for bus departures and domestic flights between destinations until a couple days prior to arrival at our second destination (the first destination organized by KimKim). Even when we asked on the portal a couple days before the trip, we were unable to get a response until we reached out to the emergency Whatsapp number. This made it challenging to make specific plans that required reservations or to decide what activities we could do in the time either before departures or after arrivals.

2) We were in Puerto Natales for Christmas Eve and Christmas, and it would have been helpful to know in advance that restaurant reservations would be required for these days. This is the type of insider information that we hoped to get by using a trip planning service, but we were unaware and struggled to find a place to eat.

3) Two of our four pre-booked outdoor activities (Kayaking and Rafting) were cancelled due to adverse weather. While this is somewhat unlucky and bound to happen in a place like Patagonia where the weather can change on a dime, we would have appreciated a bit more of a warning or conversation about the potential likelihood of this happening when we were having the conversations around planning. We got the sense from the tour operators that they have to cancel a large proportion of their trips and this would have been good to know from the get go. While we were able to get refunds for these activities, they took some time to come through.

Overall, we did enjoy our trip and had a blast hiking, exploring, and eating our way across both Chile and Argentina!

Hotel Reviews

Savoy Hotel

Buenos Aires

This hotel is a nice gem in this neighborhood of Buenos Aires! The inside, with the high ceilings and ornate decorations feels like a luxury experience. Our stay was very pleasant. The included breakfast is good, the staff speaks very good english and is very helpful, the rooms were clean, and they were able to accommodate storing bags and showering before our evening flight. The location worked out well for us. It seemed centrally located, about a 10-30m walk from most things.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Chalten Suites Hotel

El Chalten

We stayed at this hotel right in the center of El Chalten for 4 nights while hiking. Overall we had a very pleasant stay. The highlights were the amazing views, breakfast, location, and kind staff. Our only less than perfect experiences was no way to cool the room (it was very warm despite no heat and it being ~15 degrees outside), and the bathroom fan being on a 5s timer making it nearly useless.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Sent Hotel Calafate

El Calafate

Our stay here was mixed. It is very close to the bus terminal making it convenient, but a decent walk from the town. The bad: The interior was slightly outdated, and the room was small. On the first day, the common spaces smelled of cigarette smoke, but that was gone on future nights. The street lights from outside are very bright, so the blinds are a must at night. Finally, the wind is so powerful, and the roof so flimsy, there were sounds of metal clanging on the roof throughout the day and night. The good: Breakfast was great, and the rooms were very clean. The price seemed reasonable given this is a tourist town.

Authenticity & Character

Location

Staff

More attentive front desk staff for check in

Cleanliness & Comfort

Ensure there is no cigarette smoke smell, and better secure whatever is on the roof making a ton of noise in the wind

Weskar Lodge

Puerto Natales

This is a nice hotel just outside of town. The rooms are warm, and ours had a great view of the fjords. The walk to town is beautiful, but also must contend with the extreme wind making it feel like more than the 5-10m walk advertised. This would be a 4-star review, however on checkout the hotel presented us with a bill of unexpected charges (box lunches, and the welcome drinks we thought were included).

Authenticity & Character

Location

In vs Out of town

Staff

Cleanliness & Comfort

Activity Reviews

Dinner Tango Show at Café de los Angelitos 🍷🎶

Buenos Aires

This was our first tango show and was enjoyable. The dancers were professional, and musicians (especially the accordion player!) were great. However, it was over the top targeted at tourists and felt like a whole production. The food was not good, the tables were packed together and not intimate (big long tables of people, not individual tables). We would have preferred to find a more authentic feeling tango experience, but still enjoyed ourselves.

Quality of Experience

Food

The food tasted like it was prepared on an assembly line. Despite them asking how the steak should be cooked, they were all medium well.

Guides, Drivers and Staff

Transport

Full day tour to Parque Nacional Los Glaciares and Minitrekking

El Calafate

This is such a unique experience, one of the few places in the world you can experience hiking directly onto the glacier. The operation is very commercialized (probably ~70 people per hour), but the actual glacier trekking is done in smaller groups and was amazing. This made the otherwise so-so time in El Calafate worth the stay!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Our bus broke down on the way back, but a new bus was sent out promptly so the delay was <30 minutes.

Dinner at Mako Fuegos y Vinos

El Calafate

What a fantastic dinner! The food was amazing, the wine was superb, and the steak was the best steak I'd ever had. This dinner was a highlight of our whole trip.

Quality of Experience

Guides, Drivers and Staff

Full day Hiking Base Las Torres - 20km approx

Puerto Natales

This hike delivers what it says - a guided trip from Puerto Natales to the base of the towers. However, there were some aspects for us which could have been better. The main struggle was our group had a wide variety of hiking abilities. This was a challenge to manage for the two guides. This meant we paused often for breaks to let the slower folks catch up. It felt like playing stop and go at times. The weather was also not ideal, and the guides suggested at a few points we wouldn't even attempt the final stretch to the lookout. In reality, the final stretch was totally fine for the ~half of the group with some hiking experience and we (along with all the other guided and unguided hikers we saw) made it up without issue despite all the hesitation from the guides. Overall, I think the hike was probably 2-3hr longer than it needed to be given our fitness level. The guides themselves were very nice and knowledgeable about the park, and could answer many questions about the plants and animals we saw along the hike. While there could have been aspects navigated better in retrospect, the guides were stuck with a difficult range in hiking fitness for the group and no matter how they approached it not everyone would be satisfied.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

The driver was great, but the climate control in the van was all over the place

Our overall experience with kimkim in planning and booking our trip to Patagonia was a home run! A special shout-out to the local specialist (Nara), who was incredibly knowledgeable and insightful about our itinerary. The service provided by Nara was also superlative. Will definitely plan on using kimkim in the future for other bucket list trips.

Overall, we had a great time and the trip was well organized. For the most part, everything went off without a problem.
The restaurant recommendations were very much appreciated. The recommended hikes were good and we enjoyed them as well. Some tour operators provided prior night updates which we found very helpful as we knew what to expect. Our favorites from this trip were - Laguna de los Tres, Perito Moreno Glacier, Glacier Vinciguerra & Laguna de los Tempanos.

Some areas for improvement / recommendations:
1. Tours should be in English not bilingual as otherwise most time spent in Spanish
2. Clearly specify which ones are private vs group tours
3. Detailed itinerary details varied from actual - zip lining at El Chalten / street food at Buenos Aires/ warm gourmet lunch in Vinciguerra
4. Tour pickups in El Chalten and El Calafate were quite late without any communications - would be helpful to know as some were 30 mins late.
5. Private transfer FTE to El Chalten & El Chalten to El Calafate could be replaced with a rented car and us driving - may have been cheaper as the start/end point is FTE airport.
6. Hotel in El Chalten - Lunajuim was not good - definitely not 3 stars. It was very basic/old, the room not well kept up, there was no refrigerator, the soaps were subpar, walls/doors were very thin and we could hear everything from neighbors and hallway, the towel rack was coming off the wall, no headboard for bed. A positive note is that the staff were very friendly and helpful.
7. Generally speaking, the breakfasts at the hotel were lacking. Ushuaia had the best one at Alto Andino.
8. For the Laguna de Los Tres trail, I strongly recommend the alternate route of taking a bus to Rio Electrico, trek to Laguna de Los Tres from north to south, and then return via Laguna Capri to El Chalten. It makes for a less strenous hike.

Activity Reviews

Perito Moreno Boat & Walking Tour

El Calafate

Absolutely spectacular view of this glacier! The enormity is mind blowing and seeing calving in real life is a once in a lifetime experience! No matter how many times we viewed the glacier from various lookout points, it took our breath away.

Quality of Experience

Guides, Drivers and Staff

The guide spoke a great deal in Spanish. She didn’t seem to translate everything into English and it was much more abbreviated.

Transport

Trekking to Glacier Vinciguerra & Laguna de los Tempanos

Ushuaia

One of our favorite hikes! Our guide made sure that everyone’s needs were taken into account and that all of us felt comfortable on the muddy and steep hike at the end. We were able to get up close to the glacier and the view was breathtaking. Highly recommend this one to all who can make it! FYI, this hike is rated Medium difficulty but it was quite tough at the end.

Quality of Experience

Guides, Drivers and Staff

Transport

Great trip! Erin spent quite a bit of time with different versions of the itinerary so that I could maximize my time in Patagonia while also meeting up with my friends. Erin and Jessica were both very responsive with any questions that I had before and during the trip. Everything went smoothly during my trip and I had a wonderful time!

We didn't have much time to put in detailed planning for our upcoming Patagonia trip, and KimKim ended up being an incredible solution - the local guide Erin was extremely knowledgeable and saved countless research hours for us deciding where to go and what to do. Plus the seamlessness of having all bookings and transfers handled by them made things very simple. We did the Chilean side, stayed at Patagonia Camp which was incredible in terms of guides for the hikes, service and food. French Valley hike was not to be missed. We would not have thought to do an Estancia tour in Puerto Natales ourselves, which turned out to be a highlight of the trip - horseback riding and seeing sheepherding!

Hotel Reviews

Altiplanico Puerto Natales

Natales

Decent stay, not too much character but clean and simple.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel says hot tub but it is not readily available.

Patagonia Camp

Torres del Paine

Perfect if you want to feel pampered without feeling sterile or luxury devoid of character. And like you're joining a warm community that still gives you privacy. The cost is well worth it, especially given the cost of the other all-inclusive stays in Patagonia.

Authenticity & Character

Boutique-feeling, premium food and drink, and accommodations were rustic luxury - perfect ambiance.

Location

Although it is outside the official park, it has its own lands you can hike exclusively.

Staff

Welcoming, helpful, attentive but not overly so.

Cleanliness & Comfort

Yurts are very premium feeling.

Activity Reviews

Downtown Santiago Walking Food Tour

Santiago

LOVED our guide Eddie! He was incredibly knowledgeable about history, culture, food, and everything in between. The neighborhoods we walked through were great. The food stops along the way were solid, some better than others and we only tried 3 things.

Quality of Experience

I would make a suggestion - add more variety of food items so that we can try more things especially since this is billed as a food tour and due to the high price point. Split the portion sizes among couples, etc. do help people not be full.

Guides, Drivers and Staff

Day trip to Viña del Mar & Valparaiso + Bodegas RE winery stop

Patagonia

Great way to see a bit of Chilean wineries, Valparaiso and Vina del Mar all in one day without our own car! It is a lot of time in the car, but well planned.

Quality of Experience

Guides, Drivers and Staff

Transport

Day Trip to a Patagonian Estancia

Patagonia

Make time for this visit if you pass through Puerto Natales! The horseback ride is a must - it's an incredible array of scenery and the horses are delightful. Fun boatride through fjords. The lamb lunch, sheepherding and shearing demonstrations were all spectacular.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Torres del Paine National Park | All Inclusive Patagonia Camp

Torres del Paine

Please see my review in the hotel section.

Quality of Experience

Guides, Drivers and Staff

Transport

I first came across Erin’s name while researching for our Patagonia trip December of 2025. While reading a ton of travel blogs and ideas, there was an article written by her with various itineraries laid out and it gave me the most succinct summary of what the highlights are and helped me with a more concrete idea of what I want for our itinerary. I proceeded to contact a few companies including kimkim to help make it into reality. Imagine my excitement when I heard from Erin. Of the responses I received from many companies, hers unsurprisingly were the most informative and constructive. Over the next few weeks we went back and forth with my many questions, and Erin’s always helpful advice and suggestions. By the time the itinerary was drafted, I was beyond impressed by how well put together it was. Every detail, no matter how small, was included, such as every leg of transfer, lunch packs for hiking or traveling days, and how to incorporate another traveler into a part of the itinerary. I am a detail oriented person and I had very little to nitpick on.

Throughout the planning phase, Erin not only provided great recommendations, she was also always responsive, cheerful, professional while personable. She was also realistic in her advice which is truly appreciated. Once our trip commenced, she and her colleague Jessica were always there for us. Everything went smoothly. We never had a late pick up or missed lunch. The arranged drivers and the boat transfers worked like clockwork. The hotels recommended were comfortable and exactly what we needed after long windy hiking days of Patagonia. The company provided an emergency contact which Jessica monitored. While we had no issues, I had random thoughts or questions throughout the trip due to weather, and Jessica would always answer within 15 minutes and we loved having the lifeline to reach back to.

Overall, it has been a fantastic experience working with Erin and Jessica. They helped making our dream of Patagonia a reality and made it into an unforgettable experience.

My husband and I visited Patagonia in late November, early December for about a week. Erin, our trip specialist, did a wonderful job in helping us organize this trip. She provided great recommendations, was very communicative and responsive, and had really good advice and insights which gave us a lot of comfort and peace of mind. She organized a wonderful itinerary, interspersed with all the kinds of activities we were most interested in doing. We especially enjoyed the day trip at the estancia (La Peninsula) and the stay and activities at EcoCamp Patagonia. Overall, I highly recommend Erin and Kimkim!

Hotel Reviews

Hotel Albatros

Punta Arenas

Conveniently located and very helpful staff!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

EcoCamp Patagonia

Torres del Paine

Very unique experience! The place truly helps you disconnect and instead connect with so many interesting people from around the world. Everything from the trips/activities to the camp itself is very well organized. The activity guides are fun and very knowledgeable and we had a great time!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Pristine Patagonia Hotel

Puerto Natales

We enjoyed our stay at this hotel very much. The location of the hotel was really nice...close to the water and lots of restaurants. The staff, Vanessa and Dani, were so incredibly helpful! We shared a list of local dishes and drinks that we were keen on trying out and they went out of their way to help us find restaurants that would serve these. They also gave us great tips during our stay and helped arrange taxis when we needed them. One of the best stay experiences for sure!

Authenticity & Character

Location

Staff

Vanessa and Dani were amazing!

Cleanliness & Comfort

Activity Reviews

Eco Camp Wildlife Safari Program

Torres del Paine

Quality of Experience

Guides, Drivers and Staff

Transport

Day Trip to a Patagonian Estancia

Patagonia

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Grey Glacier Boat Tour (round-trip)

Patagonia

Quality of Experience

Guides, Drivers and Staff

Transport

Visit the Isla Magdalena Penguin Colony

Punta Arenas

Quality of Experience

Guides, Drivers and Staff

Transport

Torres del Paine Private Wildlife Tour

Patagonia

This was a nice activity, and we enjoyed seeing the national park from different viewpoints. However, the tour felt less focused on wildlife and more on covering a wide expanse of the national park. So, you could get lucky with regard to the wildlife while driving around the park, but you won't necessarily go searching for wildlife.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Our trip was spectacular. Jesse did an amazing job shepherding us through each step of our adventure. She accommodated a number of last minute requests for documents promptly and she made a series of changes to our itinerary as the trip was unfolding with a great "can do" attitude. There is no way we could have coordinated all of the connections on our own. Thank you Jesse!

Our recent trip to Patagonia was absolutely amazing! Thank you to our guide Jimena for organizing everything so perfectly so that the only thing left for us to do was to enjoy!

Hotel Reviews

Hotel Sierra Nevada

El Calafate

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Camping Grey

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Refugio Paine Grande

Puerto Natales, Chile

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Refugio Los Cuernos

Torres del Paine - W trek Circuit Reserva Cerro Paine

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Refugio Torre Central

Parque Nacional Torres del Paine Pedro Montt

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Aquaterra

Natales

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Perito Moreno Boat & Walking Tour

El Calafate

Quality of Experience

Guides, Drivers and Staff

Transport

Grey Glacier Boat Tour (Refugio Grey to Pingo)

Patagonia

Quality of Experience

Guides, Drivers and Staff

Transport

Trip Briefing at Dittmar Adventures

Puerto Natales

Quality of Experience

Guides, Drivers and Staff

Transport

There were many issues of miscommunication throughout the course of the trip.

Firstly, after waiting over half an hour for driver at El Chalten I called the service and person stated they were trying locate driver. After an hour we were on our way.

Since it was hour one way to town and a 120 USD fare. It was impracticle, if not impossible, to take meals anywhere else. Furthermore, there was only a set offering at meal. I felt that by adding the mandatory meal serivce the provider was attempting to present a different cost than we were actually going incur.

The tour of Palermo and Soho were not as advertised. One of the main reasons of this tour for taking this tour was to visit the Recoleta cemetery. We only were notified upon arrival very disappointing.

The beef and wine tasting Fogon Asodo carried an extra charge for wine.

Lastly, I do not remember the name a place the that hosted the Tango show. But food was AWFUL.

My wife I travel several months a year. This is first and last time using Kimkim.

Hotel Reviews

Refugio de Glaciares

El Chalten

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Alto Andino Hotel

Ushuaia

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Blanca Patagonia Boutique Inn and Cabins

El Calafate, Santa Cruz

Location

Staff

Cleanliness & Comfort

Activity Reviews

Asado tasting with wine pairing

Buenos Aires

the wine pairing was an extra charge

Food

Bike tour: Palermo & Recoleta

Buenos Aires

Tour was not as stated in writing.

Quality of Experience

Guides, Drivers and Staff

Tango & cena show at El Viejo Almacen

Buenos Aires

The show was good but the dinner was awful.

Food

Guides, Drivers and Staff

Transport

Estancia Harberton & walk with penguins

Ushuaia

Quality of Experience

Guides, Drivers and Staff

Transport

Day trip to Tierra del Fuego National Park

Ushuaia

Quality of Experience

Guides, Drivers and Staff

Transport

Kayak Experience Perito Moreno glacier

El Calafate

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Glaciar Sur Aventura, an immersion in the Glacier National Park

El Calafate

Quality of Experience

Guides, Drivers and Staff

Estancia Cristina Upsala

El Calafate

Quality of Experience

Guides, Drivers and Staff

Transport

Our Beautiful Patagonia adventure was outstanding from start to finish. The itinerary was thoughtfully designed, perfectly balancing guided excursions with free time to explore. Every destination—Puerto Natales, and El Calafate—offered incredible scenery, excellent accommodations, and smooth logistics throughout. Though we didn't get to complete El Chaltén due to unexpected weather (wind) advisory, I'm sure it would have been just as well thought out.

The guided hikes in Torres del Paine were unforgettable, especially the trek to Mirador Base Las Torres and the French Valley. The Perito Moreno Glacier ice hike was another once-in-a-lifetime highlight. Each guide was knowledgeable, professional, and passionate about sharing Patagonia’s beauty and culture. Our driver was also intregal though out our trip.

Jimena, Rae, Erin and the Dittmar Adventures team were exceptional—responsive, organized, and attentive to every detail. Thanks to them, our group of 13 had a seamless and truly memorable experience. Highly recommend this itinerary for anyone wanting to explore the best of Patagonia with expert local support.

The trip was AMAZING! Every tour was so well organized and all the guides worked so hard to make sure the guests were safe, informed, and entertained. Jesse did a great job planning everything and did all the thinking for us so all we had to do was enjoy!

Hotel Reviews

Remota Patagonia Lodge

Puerto Natales

The hotel was beautiful and the food was delicious!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Boutique La Yegua Loca

Punta Arenas

This was such a unique spot. Cute rooms. Delicious food!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Our Habitas Atacama

San Pedro de Atacama

The accommodations were very comfortable and the staff was so kind. The restaurant had delicious food and drinks.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Stargazing Experience

San Pedro de Atacama

Even though it was almost a full moon, we had an amazing experience! We got to see some really beautiful things. The people were so knowledgeable and friendly.

Quality of Experience

Guides, Drivers and Staff

Transport

Cejar Lagoon, Ojos del Salar & Tebenquiche

San Pedro de Atacama

Quality of Experience

Guides, Drivers and Staff

Transport

Superb trip planning and execution! Hotels were top notch - interesting properties and excellent food. All transfers were perfectly done. Communication clear and helpful.
Excursions and tours were excellent and professional.
Top notch service!

Hotel Reviews

Remota Patagonia Lodge

Puerto Natales

Interesting architecture. Great staff and food.

Authenticity & Character

Location

Quiet location. Spectacular views.

Staff

Cleanliness & Comfort

Hotel Boutique La Yegua Loca

Punta Arenas

Small property with something interesting in every corner. Each room is different- beautifully decorated with local items.

Authenticity & Character

Local character!!!

Location

Staff

Staff was super attentive and helpful.

Cleanliness & Comfort

Super comfortable beds. Heated towel racks. Wool slippers!!

Our Habitas Atacama

San Pedro de Atacama

Beautiful property and excellent staff. Food was very good - restaurant staff excellent. Great restful home base for Atacama desert experience.

Authenticity & Character

Location

Quiet area

Staff

Restaurant staff. Spa service.

Cleanliness & Comfort

Activity Reviews

Full-Day Tour of Torres del Paine National Park

Patagonia

Great overview of the park. Guide was excellent.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Stargazing Experience

San Pedro de Atacama

Lots of great information and incredible sky views despite full moon.

Quality of Experience

Guides, Drivers and Staff

Transport

Base Torres Hike

Patagonia

Amazing hike but at the top of my ability range. Stunning views. Guide was excellent.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Kimkim in general (Erin in particular) were extremely helpful in developing our Argentina Patagonia itinerary. They were very responsive, friendly, and professional. We made LOTS of changes along the way and they were always accommodating.
El Calafate was a good starting point for some glacier excursions. Estancia Cristina was a nice combo including a boat trip across Lake Argentina (some ice bergs along the way), a nice easy hike to view Upsala Glacier, and an unexpectedly good lunch for such a seemingly remote place.
Perito Moreno glacier is almost indescribable, a must see as photos don’t do it justice. Private guide there really is not necessary as the boardwalks are well marked. If I had it to do over, I’d add an excursion ONTO the glacier as we could see people doing.
Laguna de Los tres was our one long hike. This hike requires you to be in decent shape (13-15 miles, steep at end, 9 hr day). You don’t really NEED a guide as the trails are well marked, but I really enjoyed the day with Nicolas from Walk Patagonia. The info he provided on the geology, fauna and flora enriched the experience.
Ushuaia was very interesting to see. Because of arrival times and excursions, we had to squeeze in and rush through the Prison Museum - I would budget more time for that if I could. The trip down the Beagle Channel is a must-do. Piratour is the one company that allows you to land and walk on Martillo Island with the penguins. That was pretty incredible to see.
While Tierra del Fuego national Park was pretty, I must say it paled in comparison to what we had already seen to this point farther north and I’m not sure I would book that again. The “train at the end of the world“ I most definitely would not recommend unless you have small children. It was a slow moving “choo-choo“ that really did not provide much in the way of views, just a very touristy experience with high-pressure sales of photos of yourself. If I did it over, I would’ve used that time to perhaps get farther up into the national park on a hike, get something other than a drive up viewpoint type of experience.
Overall, I was very happy with this itinerary and my experience with KimKim and I plan to use them again with an upcoming anniversary trip with my wife.

Everything was very well planned and there were no hiccups. The accommodations were great and transportation was easy - we got from place to place with no issues. Nara and Rae were very responsive and made the trip stress free.

Wonderful Patagonia trip!!!!
Marcela help us prepare a great itinerary, she listened to all our requests and help us find the perfect itinerary options for us.
Marcela and the team of travel agents of Turismo Milodon were amazing. Always in communication with us and anticipating our needs trough out our travels. They answer all our questions promptly and even went out of their ways to help us get a hat that I left in a remote hotel.
We got all our tickets and vouchers few days in advance and all activities went very well.
We loved our time in the Chilean and Argentine Patagonia.
Thanks!!!

Responsive Kimkim guide and local guides. Slight snag with pick up mix up but local agency was very apologetic and a refund was received. Good itinerary - will recommend to others