Kimkim Trip Reviews for Patagonia

4.8
Based on 167 ratings
Read 167 verified reviews by travelers who booked their trip to Patagonia on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Our 10 day trip to Patagonia was amazing. Tha...
Patagonia | Nov 11 - Nov 20, 2024

M
Michelle L.
Newark, NJ | Reviewed on Nov 27, 2024
Our 10 day trip to Patagonia was amazing. Thanks Erin who was very responsive and patient to consider my requests and planned the trip to fit our needs and made all the arrangements Nara who met us when we got there and be very helpful during our trip. All the drivers and guides were very friendly and helpful. Especially our guide Carlos at Torres del Paine who was very knowledgeable, patient, professional, friendly. He showed us how beautiful and special the park is and we really enjoyed... Read more

Our 10 day trip to Patagonia was amazing. Thanks Erin who was very responsive and patient to consider my requests and planned the trip to fit our needs and made all the arrangements Nara who met us when we got there and be very helpful during our trip. All the drivers and guides were very friendly and helpful. Especially our guide Carlos at Torres del Paine who was very knowledgeable, patient, professional, friendly. He showed us how beautiful and special the park is and we really enjoyed our time with him. Our guide Mica at Fitz Roy hike was very professional and friendly who made our hike a wonderful experience even though it was a very challenging hike. We loved the Patagonia Parks but the people who helped us during the trip left a huge impression on us. What a beautiful place with wonderful people. Thanks Kimkim to make my trip amazing. Michelle

Local specialist: Erin Wiley
Erin
Erin Wiley
Local specialist in Puerto Natales & Pucon, Chile | Replied on Nov 27, 2024

Michelle,

We are so happy to hear that you had such a lovely experience and will be passing your kind feedback along to Carlos, Mica, and the drivers. We appreciate you so much for planning this trip in advance and taking the time to work with us to make the best trip for you and your family, you played no small part in its success!

Wishing you and your family the best,
Erin & Nara

Overall, the itinerary was wonderful but there were several costly lapses in communication
Patagonia | Nov 8 - Nov 16, 2024

W
Will G.
North Atlanta, GA | Reviewed on Nov 18, 2024
The itinerary was well thought out and the reservations with lodging and tours went very smoothly. The places that we visited and the people that we ecountered were wonderful, and I believe that we experienced a great deal of what Torres del Paine and Santiago have to offer.
However, some of the tickets for buses were not shared, leading to confusion once we arrived in Punta Arenas. Additionally some of the pick-up and drop-off times often differed by an hour or more, causing us to miss...
Read more

The itinerary was well thought out and the reservations with lodging and tours went very smoothly. The places that we visited and the people that we ecountered were wonderful, and I believe that we experienced a great deal of what Torres del Paine and Santiago have to offer.
However, some of the tickets for buses were not shared, leading to confusion once we arrived in Punta Arenas. Additionally some of the pick-up and drop-off times often differed by an hour or more, causing us to miss dinner reservations (incurring cancellation fees) and to miss out on other opportuntinues. These errors may fall on the tranportation vendors that were used (CL Mundo, Patagonia Planet), but there seemed to be communication lapses between them and Say Haeque.
Overall, this was a wonderful experience in a beautiful/welcoming country, but there appeared to be a lack of attention to detail that caused us temporrary frustration while in Chile.

Activity Review
Full Day Visit to two wineries in the Colchagua Valley
Full Day Visit to two wineries in the Colchagua Valley
Santiago

Great wine tour in two scenic locations and the wine was awesome! However, the drop off time at our hotel was much later than expected, causing us to miss dinner reservations and incur cancellation fees. We were told that we would be home between 8-9 PM, but were actually dropped off at 10:15 PM.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Pick up and drop off times
Local specialist: Mery Morelli
Mery
Mery Morelli
Local specialist in Buenos Aires, Argentina | Replied on Nov 20, 2024
Hi Will, Thanks for your feedback!  We are happy to know that you had a great time in SouthAmerica! :)  In Say Hueque work hard every day to give you the best of the experiences! 
As part of our travel experience, we have innovated with the app VAMOOS, which gave you with all the online documentation, where the bus tickets were published, and details of your trip. However, the bus tickets were not necessary, just with the passport you were able to take the bus. Sorry that this was not...
Read more

Hi Will,

Thanks for your feedback! 

We are happy to know that you had a great time in SouthAmerica! :) 

In Say Hueque work hard every day to give you the best of the experiences! 
As part of our travel experience, we have innovated with the app VAMOOS, which gave you with all the online documentation, where the bus tickets were published, and details of your trip. However, the bus tickets were not necessary, just with the passport you were able to take the bus. Sorry that this was not clear enough, we will work to improve this in our communication. I am glad to know you had no trouble with the ride finally! :)

About the dinner loss, we are sorry about that! The shared excursions can have some delays due to external factors. This experience was 10 hours long, and a delay could occur in this kind of long experience.

Thanks for taking the time to let us know these details that help us to improve every day, and I hope to see you again in South America!
Warm Regards,
Mery

We loved our trip and were very pleased with ...
Patagonia | Nov 7 - Nov 14, 2024

Quinn
Quinn W.
Greensboro, NC | Reviewed on Nov 16, 2024
We loved our trip and were very pleased with our accommodations. Logistics were executed very well and we felt that we had an amazing trip handcrafted by the KimKim team. Our contact during the trip gave us immediate and responsive communication. Read more

We loved our trip and were very pleased with our accommodations. Logistics were executed very well and we felt that we had an amazing trip handcrafted by the KimKim team. Our contact during the trip gave us immediate and responsive communication.

Hotel Reviews
Hotel Rio Serrano
Torres del Paine

Overall this is a great accommodation and I'd highly recommend it to anyone staying near Torres Del Paine. The staff was very friendly and helpful, the views were out of this world, and the overall presentation of the hotel was on point. We only had a couple of hang ups. One was that we stayed on the first floor, and the insulation/sound-proofing is not great. We were at the mercy of the people above us stomping around and could hear every footstep. Also, there was one morning where we were supposed to leave at 11am for an excursion (our travel company and the Massif specialist both confirmed this the day before), yet that morning we get a call at 8am asking why we weren't at the pickup point at the front desk area. That turned our one chill morning into a frantic dash to get ready in 5 minutes, and we were never given a clear explanation for the mixup, especially when we had confirmed it with the Massif the night before. The other issue with the Massif schedule is that they like to do their briefings at 8pm the night before. Please get rid of that or change the time! It is an extremely inconvenient time that is right in the middle of the prime dinner stretch. One night we had to wait until 8:45 to eat, and the other night we had to ask the waiting staff to hold our table for 15 min so we could come back. Either do it at 7pm so people can eat right after, or wait until 9pm so people can finish dinner prior. 8pm is the worst possible time to pick. Or just have people meet 15 min prior to departure the morning of. The last recommendation would be to have to the fitness room open at 6am. The staff was friendly and unlocked the door for me, but it seems very unnecessary to make people wait until 9am to exercise, especially when people have leave to go on an excursion or catch a transportation by that time. Again, overall we loved this hotel and would stay there again in a heartbeat, and I feel like a few minor tweaks/improvements would make it perfect.

Authenticity & Character
Location
Staff
very friendly and helpful, only note would be for the waiting staff to be a little more responsive/aware of the customers status
Cleanliness & Comfort
Hotel Boutique Le Reve
Santiago

Loved this hotel! In a great part of the city. Quiet/botique vibe. Staff was over-the-top friendly and helpful.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Cabo De Hornos
Punta Arenas
Activity Review
Navigation to Isla Madgalena 🐧❄️
Navigation to Isla Madgalena 🐧❄️
Punta Arenas
Local specialist: Anahi Diaz
Anahi
Anahi Diaz
Local specialist in Córdoba | Replied on Nov 19, 2024

Thank you so much for your wonderful feedback!
We’re thrilled to hear that you loved your trip and were pleased with the accommodations. Ensuring you have seamless and responsive support throughout your journey is one of our top priorities, so we’re glad we could deliver.

We’d be delighted to help you plan another unforgettable adventure in the future!

Warm regards,
Anahí

Amazing Family Patagonia Trip
Patagonia | Oct 5 - Oct 12, 2024

Kara
Kara R.
Los Angeles, CA | Reviewed on Oct 20, 2024
Erin was so great to work with in planning. She listened to our requests and made recommendations and adjustments/tweaks along the way. We had an unfortunate snag with one booking a few days before it was scheduled and Erin took care of the last minute change to ensure we could still see penguins in Ushuaia. Cami was an amazing guide on our private tour of Torres del Paine, which was easily our favorite part of our trip! Read more

Erin was so great to work with in planning. She listened to our requests and made recommendations and adjustments/tweaks along the way. We had an unfortunate snag with one booking a few days before it was scheduled and Erin took care of the last minute change to ensure we could still see penguins in Ushuaia. Cami was an amazing guide on our private tour of Torres del Paine, which was easily our favorite part of our trip!

Activity Reviews
Half Day Excursion in Tierra del Fuego National Park
Half Day Excursion in Tierra del Fuego National Park
Ushuaia

We learned a lot from our tour guide, Lucas; however, we were expecting to do more hiking and this was more of a guided tour. We did hike for maybe 30 minutes to a lookout, but the rest was being driven from location to location for pictures. It was a packed 18 person van and we were the last pick-up, so my husband didn't have a seat with a window and missed most of the scenery while were were in the van.

Quality of Experience
Just not what we were expecting, since we were expecting more hiking
Guides, Drivers and Staff
Transport
It was a packed 18 person van and we were the last pick-up, so my husband didn't have a seat with a window and missed most of the scenery while were were in the van.
Horseback Riding at Laguna Sofia
Horseback Riding at Laguna Sofia
Puerto Natales

Estancia Laguna Sofia was absolutely stunning and being able to view the laguna and beautiful ranch from horseback was truly an experience the family will never forget. The staff was great with the kids and tailored to our riding levels (none to very little).

Quality of Experience
Guides, Drivers and Staff
Transport
Train at the End of the World (premium class)
Train at the End of the World (premium class)
Ushuaia

While the premium class was definitely a treat yourself experience, I'm so glad we did it. We ended up having entire car to ourselves and the time of our train was noon, so having lunch on the train was perfect after a morning in the national park. We also learned a lot during the ride using the provided earphones.

Quality of Experience
Food
Delicous dishes for the adults and kid-friendly dishes (pizza) for the kids.
Guides, Drivers and Staff
Transport
Torres del Paine Full Day Private Tour
Torres del Paine Full Day Private Tour
Patagonia

This was our favorite activity on the trip! The private tour is now the way we will book on future trips. Cami was an AMAZING guide, shared tons of information throughout the day, and was great with the kids. We did two longer hikes that ended with beautiful/picturesque views. In hindsight, I wish we stayed longer (more days) in Torres del Paine.

Quality of Experience
Food
We enjoyed the box lunch.
Guides, Drivers and Staff
Cami was the best guide!
Transport
Clean and spacious
Perito Moreno Boat & Walking Tour
Perito Moreno Boat & Walking Tour
El Calafate

On the boat tour, we got super close to the glacier, which was a very cool experience. The walking tour was on our own, which we liked.

Visit the Fishing Village of Puerto Almanza
Visit the Fishing Village of Puerto Almanza
Ushuaia

Our original itinerary had this included with a trip to the boat trip to the penguins, so this wasn't what we originally planned for (so please take my review with a grain of salt). Our guide was knowledgable and shared a lot of info, but we had two other individuals with us, cramped into a car, so the drive was uncomfortable. We would have enjoyed this more as a private tour where we were on our own timeline and had more space in the car. It also didn't help that this was after a full 12 hour day the day before (again due to an unexpected, last minute change). The hike to and from the waterfall was only about 30 minutes total, so not as much hiking as we were expecting. The food was delicious, but due to it being an Argentine holiday, we had to wait almost an hour to be seated, which extended the day longer than planned.

Quality of Experience
Food
Delicious!
Guides, Drivers and Staff
Uri was super knowledgeable and share lot of info with us throughout the trip.
Transport
Cramped. Having three adults sit three-across on leather seats meant we were sliding or trying not to slide into strangers for the 3+ hours in the car.
Visit the Penguin Colony on Martillo Island by Catamaran
Visit the Penguin Colony on Martillo Island by Catamaran
Ushuaia

Seeing the sea lions, elephant seal, and penguins was truly an experience!

Quality of Experience
Transport
Trip Briefing at Dittmar Adventures
Trip Briefing at Dittmar Adventures
Puerto Natales

We didn't have any specific questions, so having someone walk through the itinerary we were already provided and had read through was not the best use of time.

Local specialist: Erin Wiley
Erin
Erin Wiley
Local specialist in Puerto Natales & Pucon, Chile | Replied on Oct 23, 2024
Kara - planning with you was equally a pleasure! It makes me so happy that you enjoyed the private tour of Torres del Paine with Cami, she's a wonderful guide and it makes me so proud that our small operation was the one that provided the best experience for you all. The rest of your feedback is so helpful, particularly about the tours in Ushuaia. While some of those changes were unexpected (we appreciated your ability to roll with it!), others we can improve how we present to future... Read more

Kara - planning with you was equally a pleasure!

It makes me so happy that you enjoyed the private tour of Torres del Paine with Cami, she's a wonderful guide and it makes me so proud that our small operation was the one that provided the best experience for you all.

The rest of your feedback is so helpful, particularly about the tours in Ushuaia. While some of those changes were unexpected (we appreciated your ability to roll with it!), others we can improve how we present to future travelers, and make sure to provide options for private tours where it would make the experience better.

THANK YOU KARA - wishing you and your family the very best.

The Best!
Patagonia | Jul 8 - Jul 15, 2024

S
Sharan G.
Dallas, TX | Reviewed on Jul 16, 2024
The Best! Jesse is one of the best in business! This was my first time in South America and I have been a bit anxious through the entire plan, but working with Jesse and her team has given me so much of comfort. It is still ongoing, have few more trips to complete, but so far every single transfer, tour guide every one went above and beyond, humbled me with the hospitality and guidance! She was able to guide me with practicality of what can be accomplished and maximizing the overall... Read more

The Best!

Jesse is one of the best in business! This was my first time in South America and I have been a bit anxious through the entire plan, but working with Jesse and her team has given me so much of comfort. It is still ongoing, have few more trips to complete, but so far every single transfer, tour guide every one went above and beyond, humbled me with the hospitality and guidance! She was able to guide me with practicality of what can be accomplished and maximizing the overall experience. I am looking forward to engaging her again when I am back next with my whole family! Thanks Jesse!

Activity Reviews
Perito Moreno Blue Safari
Perito Moreno Blue Safari
El Calafate
Quality of Experience
Thanks to the guide for engaging me and answering me with all the questions in English!
Food
Guides, Drivers and Staff
Thanks to the guide for engaging me and answering me with all the questions in English!
Transport
Victoria Island & Arrayanes Forest
Victoria Island & Arrayanes Forest
Bariloche

Thankful for the tour guide who walked me through in English!

Quality of Experience
Guides, Drivers and Staff
Transport
 7 Lakes Tour to San Martin de Los Andes
7 Lakes Tour to San Martin de Los Andes
Bariloche

Thanks to the guide for engaging me and answering me with all the questions in English!

Quality of Experience
Guides, Drivers and Staff
Transport
Bariloche Circuito Chico Half Day tour
Bariloche Circuito Chico Half Day tour
Bariloche

Thanks to the guide for engaging me and answering me with all the questions in English!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Jesse Barrera
Jesse
Jesse Barrera
Local specialist in Santiago | Replied on Jul 17, 2024

Hi Sharan,

It makes me so happy that you enjoyed your trip getting to know Argentina! July is a tricky month due to weather but I'm glad we were able to come up with a plan and make things worth it on your journey here 😊 Thank you for your patience and understanding of the situation. I would be more than happy to help plan another trip for you and your family so please don't hesitate to reach out! I'll pass along your kind words to the guides who really are the heart of this whole adventure.

All the best in your future travels,
Jesse

Winter adventure in Patagonia
Patagonia | May 21 - May 28, 2024

Kristen
Kristen P.
Newark, NJ | Reviewed on Jun 22, 2024
We had such an incredible trip to Patagonia! Jimena was terrific to work with, she provided us multiple options for our trip the end of May. Everything was so organized and easy. Great choices in hotels and the public and private transportation was so convenient.
Once we were in Puerto Natales, we wanted to adjust our trip and add a hike to the Torres del Paine towers in addition to most of the W that were already planned, so Nada and Jimena worked their magic and made it happen.
Highly...
Read more

We had such an incredible trip to Patagonia! Jimena was terrific to work with, she provided us multiple options for our trip the end of May. Everything was so organized and easy. Great choices in hotels and the public and private transportation was so convenient.
Once we were in Puerto Natales, we wanted to adjust our trip and add a hike to the Torres del Paine towers in addition to most of the W that were already planned, so Nada and Jimena worked their magic and made it happen.
Highly recommend Patagonia in April or May! Yes, it’s cold but manageable and you basically have the park to yourselves, including staying at the Refugio’s. Pedro, our guide, was terrific and so much fun. We really enjoyed our time with him.
It was a trip of a lifetime, we couldn’t have been more pleased with everything!

Local specialist: Jimena Pérez
Jimena
Jimena Pérez
Local specialist in Chile and Colombia | Replied on Jun 25, 2024
Hi Kristen and Family!! Thank you so much for taking the time to share your incredible Patagonia experience! We're thrilled to hear you had such a fantastic trip. Hiking Patagonia in April or May is a great choice, and we completely agree! The smaller crowds and beautiful fall colors are great. We're happy you were able to enjoy it despite the cooler temperatures. We're especially happy to hear that Pedro made your experience even more special. Having a fantastic guide can truly elevate... Read more

Hi Kristen and Family!!

Thank you so much for taking the time to share your incredible Patagonia experience! We're thrilled to hear you had such a fantastic trip.

Hiking Patagonia in April or May is a great choice, and we completely agree! The smaller crowds and beautiful fall colors are great. We're happy you were able to enjoy it despite the cooler temperatures.

We're especially happy to hear that Pedro made your experience even more special. Having a fantastic guide can truly elevate a trip, and it sounds like he did just that!

We're so glad to hear this was a trip of a lifetime for you and your family. There's nothing more rewarding than knowing we helped create such a positive experience.

Thank you again for sharing your review!

All the best,
Jimena!

Matias was extremely knowledgeable about the ...
Patagonia | Apr 17 - Apr 26, 2024

E
eric h.
Denver, CO | Reviewed on Apr 29, 2024

Matias was extremely knowledgeable about the places we traveled to and so enthusiastic and helpful in planning our trip to Chile and Argentina! Even for my million questions, Matias always provided timely feedback and was willing to hop on a video call, which made the trip and planning feel that much more personable. Couldn't have had a better experience, the trip was so well organized. We had an app to track our daily activities, pickups, and contact info, and everybody from Matias to the lodging front desk to our tour guides were so well coordinated.

Local specialist: Matias Alemani
Matias
Matias Alemani
Local specialist in Buenos Aires | Replied on Apr 29, 2024

Thank you, Eric, for your kind words and acknowledgment of my work. Planning the trip felt like collaborating with a friend; I thoroughly enjoyed brainstorming and discussing ideas for you and Meghan. It brings me joy to see that our efforts resulted in a wonderful experience. Your kindness and positive energy were much appreciated. I eagerly anticipate the opportunity to create more adventures when you visit this part of the world again. Best regards, Matias.

The guide at Perito Merino was excellent whil...
Patagonia | Apr 12 - Apr 16, 2024

R
Ravi J.
India | Reviewed on Apr 26, 2024

The guide at Perito Merino was excellent while the one at Patagonia was also very good but one step below at Perito Merino

However our driver at Patagonia n the same driver who drove us to El Calafate was not as good - very fussy n not really cooperative n a snob

Overall everything went very well

Local specialist: Erin Wiley
Erin
Erin Wiley
Local specialist in Puerto Natales & Pucon, Chile | Replied on Apr 26, 2024

Hi Ravi,

Thanks for leaving your review with us! We're in touch with our transportation provider to find out more about what happened, and we are so glad that you all enjoyed your trip to Patagonia. We've sent your positive feedback to both of the guides that accompanied you all.

Best,
Erin

Lorena helped us plan an amazing trip to Arge...
Patagonia | Nov 6 - Nov 10, 2023

Nancy
Nancy G.
Hunts Point, NY | Reviewed on Apr 15, 2024
Lorena helped us plan an amazing trip to Argentina to see penguins, a lifelong dream. Our guides Mery and Fabian were incredibly knowledgeable about the area and shared their love of the culture and natural history. We had a beautiful trip thanks to Kim Kim, thanks! Read more

Lorena helped us plan an amazing trip to Argentina to see penguins, a lifelong dream. Our guides Mery and Fabian were incredibly knowledgeable about the area and shared their love of the culture and natural history. We had a beautiful trip thanks to Kim Kim, thanks!

Hotel Review
Dazzler by Wyndham Puerto Madryn
Puerto Madryn

Really beautiful hotel, friendly bilingual staff and a nice rooftop rest area that was perfect for resting after our day trips. Easy walk to downtown Puerto Madryn.

Authenticity & Character
Location
Central location, great water views
Staff
Very friendly
Cleanliness & Comfort
Rooms were clean and service was really good.
Activity Review
Visit to a Penguin Colony by land - Punta Tombo
Visit to a Penguin Colony by land - Punta Tombo
Puerto Madryn
Quality of Experience
We were able to spend a good part of the day at Punta Tombo and were not rushed
Food
We really appreciated the packed lunches for the long journey.
Guides, Drivers and Staff
Mery and Fabian were so well versed in the history, culture and wildlife of Patagonia. Their clear love of their home was evident and made us appreciate the experience even more.
Transport
We had a slight communication error at the airport, but everyone jumped in and got us to our hotel with a small seat, but every day we were picked up on time and had a great relaxed experience, which is what we wanted. We had some great conversations en route to our destinations, and time seems to go quickly.
Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Apr 17, 2024

Dear Nancy,
I appreciate you leaving such a kind review and I am super happy your dream of meeting penguins was fulfilled with fantastic local guides. Patagonia is an incredible area on many levels and the place you visited... only a few are lucky to experience. Come back any time to see more of this side of the world!
Best always,
Lorena

Great trip, our trip planners were amazing!
Patagonia | Mar 30 - Apr 9, 2024

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Lakshmanan S.
Los Angeles, CA | Reviewed on Apr 10, 2024

Great trip, our trip planners were amazing! Very custom experience, and they helped us after hours and weekends with last minute flight cancellations, weather issues, etc. Cannot speak highly enough!

Local specialist: Jimena Pérez
Jimena
Jimena Pérez
Local specialist in Chile and Colombia | Replied on Apr 24, 2024

Hi Lakshmanan !

What a joy to know that you enjoyed so much in Patagonia! It make's me happy to know that everything went perfectly and that you were able to appreciate the beauty of this special place.

I really appreciate your kind words and I want you to know that we will always be here to help you plan your trips and make your dreams come true, thank you for trusting us!

Very responsive and patient. Trip went smooth...
Patagonia | Mar 21 - Mar 29, 2024

Z
Zinnia S.
Bremerton, WA | Reviewed on Apr 05, 2024
Very responsive and patient. Trip went smoothly and can honestly say worth the money. Excellent local guides. We thoroughly enjoyed our trip. Highly recommend! Read more

Very responsive and patient. Trip went smoothly and can honestly say worth the money. Excellent local guides. We thoroughly enjoyed our trip. Highly recommend!

Activity Reviews
Torres del Paine Full Day Private Tour
Torres del Paine Full Day Private Tour
Patagonia

We got Daniel and Andres and could not have asked for better. Super good guys with extensive knowledge on area, history, flora and fauna. Very professional and fun to be around. This guided tour around the national park and the subsequent day hiking to Base Las Torres on our own were our favorite parts of the trip. So Glad we booked this and cannot recommend enough!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Kayak at Perito Moreno Glacier
Kayak at Perito Moreno Glacier
El Calafate

Fun experience, relaxing. Guides were great.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Erin Wiley

Great trip planning, fantastic tour guide
Patagonia | Mar 10 - Mar 23, 2024

Yuping
Yuping X.
Lansdale, PA | Reviewed on Mar 30, 2024

Perito Moreno Glacier Mini-trekking And Hike to the Base of Paine Massif were really amazing. Guide Mauricio Carrasco was fantastic: Knowledgeable, helpful/care, Definitely one of the best at tour guide ever had. Everyone was very impressed and pleased.

Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Apr 03, 2024

Yuping, it was a pleasure meeting you in Patagonia and sharing such beautiful scenery!! I am glad that the weather was on your side those days. I have sent your comments to Mauricio who is very appreciative and I hope one day you may come back to see more of Chile (Easter Island, Atacama Desert, Wine Country).
All the best to you,
Lorena

I had an amazing trip in Patagonia.
Patagonia | Mar 1 - Mar 12, 2024

Sin-Sin
Sin-Sin H.
Saratoga, CA | Reviewed on Mar 28, 2024
I had an amazing trip in Patagonia. I did all the 5 hikes that I wanted to do. The guide that I had for the Mirador Base Las Torres was really nice and interesting; I think his name was Miguel (?). For the other 4 trails, I did it myself; Thanks Erin for sharing the alltrails route; without it I would have gotten lost a couple of times on the way back when there wasn't a lot of people around. Also thank you Erin for telling me what to do when there is gust of wind; it was really helpful on... Read more

I had an amazing trip in Patagonia. I did all the 5 hikes that I wanted to do. The guide that I had for the Mirador Base Las Torres was really nice and interesting; I think his name was Miguel (?). For the other 4 trails, I did it myself; Thanks Erin for sharing the alltrails route; without it I would have gotten lost a couple of times on the way back when there wasn't a lot of people around. Also thank you Erin for telling me what to do when there is gust of wind; it was really helpful on my hike to Laguna Los Tres when I encountered rain, hail and strong wind.

The kayaking trip was great as well. I was lucky to be the only person on the trip. The guide Juan was great. It's cool that he also took pictures and videos of me kayaking.

Perito Moreno Glacier was amazing. I am really glad I got to see it.

Thank you Nara for being immediately available when the person at Bonanza could not find my reservation. The horse riding with Bonanza is the only part of the trip I was meh about. I think the group was too big; there were maybe 15-20 of us. I was mainly at the back, so I could not hear the guide at the front at all.

Overall, I am really happy with detailed itinerary that kimkim has planned out for me. It makes the trip completely stress and hassle free.

Local specialist: Erin Wiley
Erin
Erin Wiley
Local specialist in Puerto Natales & Pucon, Chile | Replied on Apr 03, 2024

Hi Sin-Sin,

Thank you so much for this detailed review!

It makes me really happy to hear that you had such a memorable trip and that all of the planning and tips were well served in the end. Much of this is due to you as well! You were such a great partner in planning, I found all of your questions very well thought out and appreciated your participation in the planning process. I'm also very thankful for the feedback on Bonanza, I've already relayed your experience to my team and we'll be taking that into consideration for other trips.

Thank you for everything and wishing you the best!

Breathtaking scenery on trip Santiago to Patagonia
Patagonia | Mar 2 - Mar 17, 2024

S
Susan L.
Bon Air, VA | Reviewed on Mar 20, 2024
Wow, travelling thru 7 cities and 6 national parks of Chile in just 16 days, from Santiago to the Carretara Austral Lake District thru the end in Patagonia was a complex itinerary to plan, and amazing! Thanks go out to Erin and Nara for making this dream trip possible. Special thanks to our wonderful tour guides, hiking guides, drivers and hoteliers. All were very accommodating, knowledgable, punctual and kind. Jass company who provided hiking guides in Alerce Andino and for the Osorno... Read more

Wow, travelling thru 7 cities and 6 national parks of Chile in just 16 days, from Santiago to the Carretara Austral Lake District thru the end in Patagonia was a complex itinerary to plan, and amazing! Thanks go out to Erin and Nara for making this dream trip possible. Special thanks to our wonderful tour guides, hiking guides, drivers and hoteliers. All were very accommodating, knowledgable, punctual and kind. Jass company who provided hiking guides in Alerce Andino and for the Osorno Volcano and Paso Desolacion, and Aysen Tours in Cerro Castillo, and Litour driver in Torres del Paine deserve particular 3 cheers! Highlights of our trip have to start with the beauty of the Carretara Austral Lake District and the hike to Osorno Volcano and Paso Desolacion, beautiful Puerto Varas, stunning scenery of the Cerro Castillo valley, visiting San Rafael glacier from a boat with seals floating by on icebergs, kayaking to the marble caves in Rio Tranquilo, visiting Magdalena Island to see penguins up close in their natural habitat, and of course day hiking in Torres del Paine with highlights the French Valley and Macho canyon and seeing wildlife including a puma in the wild hunting a guanaco, a magellanic woodpecker, flamingos, deer and grey fox. The food in Chile was wonderful, people kind and welcoming, and scenery like a NatGeo documentary. One surprise was that although the average, historical temperature was 50-60 degrees at this time of year, our trip was not the average, with daily temperatures 20 degrees below normal, with driving, icy rain and even light snow falling in early March on some days. Additionally, while I knew the itinerary included long transfers, 3-5 hours straight on unpaved, rocky and pot-holed roads can get very punishing, so traveling thru the Lake District requires some hardiness, but the rewards are worth it!asks again for an amazing trip.

Local specialist: Erin Wiley

Overall, KimKim did a fantastic job
Patagonia | Feb 10 - Feb 17, 2024

Walter
Walter S.
San Jose, CA | Reviewed on Mar 08, 2024
Overall, KimKim did a fantastic job helping us to plan our trip and supporting us on the ground during our excursion. We needed a somewhat atypical itinerary in the Torres del Paine park, and KimKim quickly understood our needs and customized the travel and lodging arrangements to fit them. Their communication was excellent during that process and in the intervening weeks before our trip started, including providing a very detailed written itinerary, maps, and vouchers for all... Read more

Overall, KimKim did a fantastic job helping us to plan our trip and supporting us on the ground during our excursion.

We needed a somewhat atypical itinerary in the Torres del Paine park, and KimKim quickly understood our needs and customized the travel and lodging arrangements to fit them. Their communication was excellent during that process and in the intervening weeks before our trip started, including providing a very detailed written itinerary, maps, and vouchers for all transportation and lodging. Once we were in-country, KimKim was very responsive to questions we had, including via WhatsApp while we were in the park itself. All arrangements were as KimKim had described, and exceeded our expectations.

Aside from a small scheduling glitch regarding one bus ride (which turned out to have no negative consequences), our complex 7-day trip proceeded extremely smoothly and we had a great time. I would recommend KimKim to anyone planning a trip in Torres del Paine.

Local specialist: Erin Wiley

Great experience in Patagonia
Patagonia | Feb 21 - Mar 5, 2024

Dave
Dave M.
Denver, CO | Reviewed on Mar 06, 2024

Ana and her team were excellent in helping us plan and complete our awesome trip to Chilean and Argentinan Patagonia. I appreciate how proactive and attentive to detail they were in every phase, including helping us stay on budget. At one point our flight was cancelled because of a nationwide airline strike and they quickly arranged for a new itinerary and helped us file a travel insurance claim with a third party. I highly recommend kimkim for their professional service.

Local specialist: Ana Maibach Cikes
Ana
Ana Maibach Cikes
Local specialist in Córdoba | Replied on Mar 07, 2024

Dear Dave,

Thank you for taking the time to write a review for us! Despite being affected by the strike, we're delighted that you were still able to enjoy the unexpected changes. We take pride in our team's ability to assist our travelers and ensure their trips go as smoothly as possible.

We look forward to welcoming you back to the continent again anytime!

Best regards,
Ana ✈️

Our Patagonia trip organized by KimKim (Erin ...
Patagonia | Feb 13 - Feb 24, 2024

L
Loralee T.
Dallas, TX | Reviewed on Mar 04, 2024
Our Patagonia trip organized by KimKim (Erin and Nara) was wonderful . All our connections and transfers were spot on. It was absolutely peace of mind knowing all the details behind the scene were taken care of from lunches to excursions. All of the hiking was spectacular and we would highly recommend all the areas and trips we did. We hiked the W trek, Perito Moreno Glacier, Via Ferrata to a glacier and finally to the spectacular Fitz Roy range. Truly a trip of a lifetime and KimKim’s... Read more

Our Patagonia trip organized by KimKim (Erin and Nara) was wonderful . All our connections and transfers were spot on. It was absolutely peace of mind knowing all the details behind the scene were taken care of from lunches to excursions. All of the hiking was spectacular and we would highly recommend all the areas and trips we did. We hiked the W trek, Perito Moreno Glacier, Via Ferrata to a glacier and finally to the spectacular Fitz Roy range. Truly a trip of a lifetime and KimKim’s Erin and Nara made all the details come together and were so helpful when we added an excursion or needed assistance along the way. I highly highly recommend them.

Local specialist: Erin Wiley

Spectacular journey!
Patagonia | Feb 18 - Mar 3, 2024

ANDREW
ANDREW G.
Hong Kong SAR China | Reviewed on Mar 04, 2024
I’ve been all over the world, but I found Patagonia to have its own special and unique beauty that sets it apart from other destinations (New Zealand, Norway, Iceland, Alaska, etc.) Highlight for me was setting foot on Cape Horn after being welcomed by a stunning sunrise and spectacular double rainbow before boarding our Zodiacs. The Australis cruise was phenomenal in every way, especially the crew’s service ethic and organization. Transfers and tours departed right on time. Quality of... Read more

I’ve been all over the world, but I found Patagonia to have its own special and unique beauty that sets it apart from other destinations (New Zealand, Norway, Iceland, Alaska, etc.) Highlight for me was setting foot on Cape Horn after being welcomed by a stunning sunrise and spectacular double rainbow before boarding our Zodiacs. The Australis cruise was phenomenal in every way, especially the crew’s service ethic and organization. Transfers and tours departed right on time. Quality of the guides was mixed, but overall satisfactory. Other personal highlights were the lamb at Jau Restaurant in Natales and my stay at Singular Patagonia— most unique place I’ve ever hung my hat with an exceptional staff. Grand finale was Pepito Moreno— best day of all! The Chilhoe Island tour was the only one I did not care for— too much driving, too little time out of the bus. Also unreasonably long- pick up 8am return to hotel 9pm. Overall, I’m very pleased with my journey and Lorena’s great work in making it happen. Also enjoyed meeting and getting to know Juan on the transfer from Natales to Arenas.

Hotel Reviews
The Singular Patagonia
Puerto Natales

Most unique property I’ve ever stayed at. Lots of history, excellent cuisine and a super exceptional staff.

Authenticity & Character
Location
Staff
Omar, Ivan, Daniel, Kelly, Angelo, christian
Cleanliness & Comfort
Radisson Hotel Puerto Varas
Puerto Varas

My stay was replete with issues… no towels for 2 days, had to call and request, reception let phone ring off hook. TV volume did not work, 4 different people tried to fix but couldn’t. Electric outlets in room didn’t work. When I reported these problems, the staff at reception were a bit rude to me. They need more customer service training— very mediocre — except for Jose Alfredo— who was kind and ultimately changed my room. I will say the location was very good, as was breakfast selection.

Authenticity & Character
Location
On lakefront
Staff
Cleanliness & Comfort
Australis Cruise Ship
Punta Arenas
Authenticity & Character
Staff
We all received personal escorts to our cabins upon check in. The staff was fun, upbeat and very well organized. The excursion briefings were thorough and excellent. Felt very safe getting on and off Zodiacs because of the way the crew prepped and assisted us.
Cleanliness & Comfort
Nightly turndown service was a great unexpected touch! Loved the giant picture windows in the cabins!
Activity Reviews
Day Trip to Vicente Pérez Rosales National Park
Day Trip to Vicente Pérez Rosales National Park
Patagonia
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Excursion to Chiloé Island: Castro & Dalcahue
Excursion to Chiloé Island: Castro & Dalcahue
Puerto Varas

Tour was way too long— -13 hours! Pick up 8am drop off 9pm. I found the stops underwhelming and there was too much driving involved.

Quality of Experience
Guides, Drivers and Staff
Transport
Full-Day Tour of Torres del Paine National Park & Surroundings
Full-Day Tour of Torres del Paine National Park & Surroundings
Patagonia
Quality of Experience
Food
Guides, Drivers and Staff
Ana was the best guide on the whole two week trip
Transport
Boat Tour to Balmaceda & Serrano Glaciers
Boat Tour to Balmaceda & Serrano Glaciers
Patagonia
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Discover Tierra del Fuego National Park
Discover Tierra del Fuego National Park
Ushuaia

I found the scenery to be underwhelming here compared to the rest of Patagonia. The End of World train ride was a joke— total waste of time, would not recommend.

Quality of Experience
Guides, Drivers and Staff
Jose the guide was very mediocre
Transport
Perito Moreno Glacier Tour
Perito Moreno Glacier Tour
Patagonia

Best scenery of the entire trip!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Lorena Huidobro
Lorena
Lorena Huidobro
Local specialist in Houston, TX & Santiago, Chile | Replied on Mar 04, 2024

Dear Andrew,
Your detailed feedback about the trip to Chile and Argentina is greatly appreciated. The Fjords Cruise you took is a hidden gem in Patagonia and seeing a double rainbow is the icing on the cake! I am glad you experienced the Singular Hotel, which is top-rated in our country. I will share your comments with our providers and I cannot wait to eat at Jau Restaurant at the end of this month!
I hope you will return one day to explore the Atacama Desert, the Chilean Wine Country (Vik Winery), and the magical Easter Island.
Wishing you the best,
Lorena

A great adventure
Patagonia | Feb 16 - Feb 24, 2024

T
Tiffany K.
Chicago, IL | Reviewed on Feb 29, 2024

Jimena planned a wonderful trip for us and our friends. Everything on the trip went very smoothly and as expected. We really enjoyed all of the experiences from seeing the penguins in Isla Magdalena, hiking to the base in Torres del Paine, and trekking on the glacier at Perito Moreno. The hotels, drivers, tour guides were all top notch and we could definitely recommend Jimena and Nara, and the overall experience to others! If you’re looking for a great adventure this is it. They were also very helpful in organizing communication when we had a couple items left at one of our hotels.

Local specialist: Jimena Pérez
Jimena
Jimena Pérez
Local specialist in Chile and Colombia | Replied on Feb 29, 2024

Hi Tiffany!

I'm happy you and your friends could enjoy our beautiful Patagonia and I'm more than happy we could help to make great memories.

It was great to help you plan these days and I hope you continue exploring the world in this new year!

Thank you for you Review and I wish you and the group all the best,
Jimena!

What a great trip! The itinerary provided by ...
Patagonia | Feb 13 - Feb 24, 2024

Ellen
Ellen R.
Manhattan, KS | Reviewed on Feb 28, 2024
What a great trip! The itinerary provided by both Erin and Nara was spectacular! Everything was laid out for us and all of our questions answered in a timely manner. The activities, lodging, and logistics were well planned and very accommodating. Our group even made a last minute change at the briefing and we were able to experience a truly unique and adventurous hike from one of Erin’s suggestions ( via ferrata and private glacier hike!). We did take longer than the suggested time frames... Read more

What a great trip! The itinerary provided by both Erin and Nara was spectacular! Everything was laid out for us and all of our questions answered in a timely manner. The activities, lodging, and logistics were well planned and very accommodating. Our group even made a last minute change at the briefing and we were able to experience a truly unique and adventurous hike from one of Erin’s suggestions ( via ferrata and private glacier hike!). We did take longer than the suggested time frames for hikes but that wasn’t a big deal. Overall, a great experience and I recommend Dittmar agency without reservation!

Local specialist: Erin Wiley

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