Preeti Bhide

Hello,
Our trip to Iceland was amazing! So well planned by Preeti and team. Everything on the itinerary was detailed and worked really well. The timing of drives and sightseeing was perfect. Also, the pre-booked tours were very interesting and provided us with an experience that we would have otherwise not had.
We were also very happy with the accommodation and included breakfasts which really saved us time each morning. Only Hotel Hilda in Reykjavík was a very tiny room. However, the... read more

Hello,
Our trip to Iceland was amazing! So well planned by Preeti and team. Everything on the itinerary was detailed and worked really well. The timing of drives and sightseeing was perfect. Also, the pre-booked tours were very interesting and provided us with an experience that we would have otherwise not had.
We were also very happy with the accommodation and included breakfasts which really saved us time each morning. Only Hotel Hilda in Reykjavík was a very tiny room. However, the location of the hotel was very convenient. We found driving in Iceland quite easy- even with many tourists on the roads.
Overall, we had good weather- particularly in the important places where clear skies was a benefit to most enjoy the scenery. We even saw the Northern Lights in Höfn which was such a bonus for us.
Thank you so much for organising this amazing trip for us. I have already recommended KimKim to some friends and family members and would definitely use your booking team again.
Thank you again
Ann & Thor Morris

The trip was well planned until we reached our last destination Reykjavik. We had asked for marriotts or hiltons for our trip. i understand there were no hotels in the towns we visited but Reykjavik had and Preeti booked us at some hotel that had no parking and she knew we had a rental car. we reached the hotel at 11pm and no parking. We searched for half hour and then had to get up to move our car at 7am. We were not happy. Also she booked all our tours but did not book for the blue... read more

The trip was well planned until we reached our last destination Reykjavik. We had asked for marriotts or hiltons for our trip. i understand there were no hotels in the towns we visited but Reykjavik had and Preeti booked us at some hotel that had no parking and she knew we had a rental car. we reached the hotel at 11pm and no parking. We searched for half hour and then had to get up to move our car at 7am. We were not happy. Also she booked all our tours but did not book for the blue lagoon. you could only go if you had a reserved time made on line. we just showed up and could not go in. we tried to reserve on line and the only time available was 9pm. blue lagoon closes at 10.30. we paid a hefty amount times four people for one and half hour. we had to take that time because it was our last day in iceland. Very disappointed with the last leg of our trip. we called the emergency no. for this and the person who answered said he can't help us and preeti and haldor were out of town. so much for your emergency help number. Thanks but no thanks for booking with kim kim again. I do expect some reimbursement for a lot of inconveniences.

Preeti did an excellent job tailoring our trip to our interests and responded quickly when we ran into snags.

Great at planning and suggeations but once we got there , it want silent. Not that helpful when something went wrong and was left feeling like it was out problem to figure out.
Alsocar type was not appropriate for the UK 're of sites we wanted to see and actually turned back from a few because we felt it was too risky. We really needed a 4x4 t9 get to some of the very remate places she recommended.
Finally, the hotel she recommended was really awful in the northern city . It was poorly run... read more

Great at planning and suggeations but once we got there , it want silent. Not that helpful when something went wrong and was left feeling like it was out problem to figure out.
Alsocar type was not appropriate for the UK 're of sites we wanted to see and actually turned back from a few because we felt it was too risky. We really needed a 4x4 t9 get to some of the very remate places she recommended.
Finally, the hotel she recommended was really awful in the northern city . It was poorly run and an an ambarassment of a hotel. Similarly the hotel in the capital was a poor choice as it was so nosy we didn't get any sleep at all.

So happy to meet Preeti, Halldor and their family! The itinerary was exactly what we wanted to do! Though some days were packed and we had to skip some things. But we got in plenty of hiking and excursions. We were very please with the hotels and guesthouses too! For the very few issues we had, they were so responsive and gave great service!

We loved all of the hotel choices except for FossHotel Lind. The shower smelled like sulphur and the room was too small to open your luggage... read more

So happy to meet Preeti, Halldor and their family! The itinerary was exactly what we wanted to do! Though some days were packed and we had to skip some things. But we got in plenty of hiking and excursions. We were very please with the hotels and guesthouses too! For the very few issues we had, they were so responsive and gave great service!

We loved all of the hotel choices except for FossHotel Lind. The shower smelled like sulphur and the room was too small to open your luggage anywhere.

Our favorite hotels were:
>Tungulending; loved the location and the novelty of it! We could have stayed here awhile!
>Hotel Hellnar was wonderful and we loved the costal walk to Arnarstapi
>Hotel Heydalur - we loved this place! It would be a great place to stay for a couple of nights! Nice pool, hot pots, horseback riding, hiking, and we loved the animals! (dogs and an arctic fox!)
Heydalur was hard to find.  The gps to a dilapidated building with broken windows! We were driving on a narrow dirt road. We went back to a sign for Heydalur. The only sign was “restaurant “ so we went in to ask and that was the place.
>Hotel Bork - we loved the large rooms and the location right by the small harbor with an easy walk to dinner on the harbor at KAFFI DUUS. The food was great!
>Glacier World hotel, loved the little glacier museum with the video explaining how the community built the walls to save their town from the melting glaciers

Our favorite Restaurants:
>Tjoruhusid in Isafjordur was fabulous! We talked about the food there the entire rest of the trip! We actually enjoyed going there for lunch when the price was cheaper and it wasn't so crowed.
>Sjavaborg restaurant in Hvammstangi - the lamb shank and cheese cake was fabulous
> Cafe Vogafjos in Mytvatn, food was great and it was neat it was attached to the cow barn
> Pakkhusid in Hornafjordur; the langoustine was soooo good! It was neat to see the boat that brought them in right out the window
>Efsti-Dalur, found this on our own on the way to the Secret Lagoon. A wonderful cow farm that makes their own ice cream. We stopped back here for dinner after the Secret Lagoon

Favorite Hikes:
>Hellnar costal walk to Arnarstapi
>Dynjandi waterfall - it took our breath away!
> Landmannalaugur! Quite a crazy road to get there, but that was my favorite place. It was so beautiful!
>Valagil gorge; loved the beautiful grass land, the blue berries and the "surprise" gorge and waterfall
> Dimmuborgir - Beautiful hiking trails through lava rock formations. The plants interspersed in the rocks were so pretty, they look like a garden.
>Seydisfjordur; we loved this little harbor town... so picturesque. We did a small hike to to the man made structure called the singing concrete.  It was a great view of the town from up there!
> westman island Heimeny

We loved this place! There were still some Puffins and the desk clerk at the hotel told us how to find them. We hiked around the cliffs near the golf course where we got a picture of some. We also enjoyed the aquarium and the volcano museum. We heard about the kids rescuing pufflings and ran across some caring a big box. Sure enough they had a puffling they were getting ready to release. It was so cool to share this experience with them.

Excursions:
>Hellulaug hot pot
We loved this little remote hot pot! The view was fabulous! We had a little trouble finding it. It was further up the road than we could figure out. Found someone walking down the road that helped us find it. Also, it would have been nice to know there was a restaurant right there. Based on the itinerary, the only place we saw for dinner was on the car ferry and that food was not good.
>Kayaying in Isafjordur
We loved the kayak excursion in Isafjordur. It would have helped to know a little more about the gear they were going to provide, but it worked out okay. It was also confusing on where to meet. The voucher was not correct.
> Inside the Volcano!!! We LOVED this! It might be helpful to warn people that it is about a 2 mile walk to the base camp and 1/4 mile up the side of the volcano. But it was so worth it! It would have been helpful to know they were going to feed us meat soup (or vegetarian version) afterward. It was so good, but didn't know and had brought sandwiches to eat.
> Husavik Whale tour was a bust, but I guess you can't always count on seeing whales. There was a beautiful sunset that evening and we would have rather eaten at Tungulending and enjoyed the sunset.
>Jokulsarlon Glacier Lagoon 
our kayak trip was cancelled because of wind and rain, but the lagoon was well worth seeing the beautiful blue ice

Helpful hints:
> 100Kr coins needed for many of the WC we stopped at along the way.
> The Driving plan link on Day 12 had the wrong starting point. We couldn't use it, but we loved the Driving plan links provided to us for the entire trip! FYI, you might let the customer know that link is in the itinerary, I didn't realize it was there until right before we left.

We had an absolutely wonderful time. The itinerary was perfect for us! Thank you!

Route chosen and activities suggested were great.

We had a great experience planning our 9 day self drive trip around Iceland August 2018 with Kimkim. Preeti was extremely helpful and easy to work with. We appreciated her personal input and planning. We loved the places we stayed at. They were modern, clean and each had a special touch of Iceland. All our activities were well planned other than the whale watching, which was the tour facilities fault. They forgot to put our name down on their list and created few hours of delay in our... read more

We had a great experience planning our 9 day self drive trip around Iceland August 2018 with Kimkim. Preeti was extremely helpful and easy to work with. We appreciated her personal input and planning. We loved the places we stayed at. They were modern, clean and each had a special touch of Iceland. All our activities were well planned other than the whale watching, which was the tour facilities fault. They forgot to put our name down on their list and created few hours of delay in our schedule. Other than that glitch, we had an absolutely great time and truly enjoyed our visit. Preeti had an excellent itinerary planned for us, and we got to see all the things we wanted to see and places we wanted to go to. Thanks Preeti for all your help. Our accommodations were great.

kimkim WowWow,

Preethi and Haldor both planned our trip and helped us along the way. They replied to all inquiries and beforw and during the trip and sent detailed instructions for access to our lodgings and activities. They arranged our rental car for trip around Iceland - all our lodgings - sightseeing itnerary - Blue lagoon (Premium Entrance) - Iceberg lagoon kayaking, glacier walk, ice climbing, ice cave trip, and Silfa snorkeling. The itinerary they set up included links to... read more

kimkim WowWow,

Preethi and Haldor both planned our trip and helped us along the way. They replied to all inquiries and beforw and during the trip and sent detailed instructions for access to our lodgings and activities. They arranged our rental car for trip around Iceland - all our lodgings - sightseeing itnerary - Blue lagoon (Premium Entrance) - Iceberg lagoon kayaking, glacier walk, ice climbing, ice cave trip, and Silfa snorkeling. The itinerary they set up included links to GoogleMaps navigation for our route.

All in all - I would highly recommend kimkim. They really did everything and it turned out perfectly. I would use them in the future.

Thank you Preeti and Haldor.

Mike and family.

We really enjoyed the itinerary and the hotels that were selected. Would have appreciated a bit more detail and tips. For example the day trip to the waterfall, where there was no opportunity to get lunch, a note suggesting to take a picnic lunch would have been helpful. Also some detail on the timing of activities would help plan the day better - seal colony viewing duration, whale watching duration etc.

We had an excellent time in Iceland and particulary liked the scheduled activities (Glacier walk and Iceberg lagoon boat ride). We also very much enjoyed our overnight on Westman Is. On the south coast we loved the major waterfalls-Seljalandsfoos, Skogarfoss and Gullfoss-, the black beaches-Dyrholaey & Reynisfjara . Also the wildness and vastness of the Snaefellsne was a highlights.

The amount of dramatic and beautiful scenery was unlimited and endless in Iceland.

Preeti made several... read more

We had an excellent time in Iceland and particulary liked the scheduled activities (Glacier walk and Iceberg lagoon boat ride). We also very much enjoyed our overnight on Westman Is. On the south coast we loved the major waterfalls-Seljalandsfoos, Skogarfoss and Gullfoss-, the black beaches-Dyrholaey & Reynisfjara . Also the wildness and vastness of the Snaefellsne was a highlights.

The amount of dramatic and beautiful scenery was unlimited and endless in Iceland.

Preeti made several suggestions that were excellent-Fjadargljufur Canyon, Route 558 through the lava filed and the Floi Bird Reserve, plus a wonderful ice cream stop Efstidalur. We prefer the less crowded stuff and these tips were good. We thought other than Gullfoss, the Golden Circles was overcrowded and not appealing.

People of Iceland were very nice and helpful. Over all it was great. As pescaterians , the food was fine and supermarkets were good shopping

We liked the accommodations particularly when isolated a bit and in beautiful place. However the apartment for 2 nights in Reykjavik while in a great location could have been a bit nicer. Also we spoke about the last nights accommodation at West Park and were offered a refund (shared bathroom and sitting area) and pretty basic all the way around.

Our trip to Iceland was amazing! We were very pleased with the sites and recommendations made by Preeti and kimkim - so much so that we want to visit again - and soon.

Things that stood out:
While we enjoyed the entire trip, the following stood out as truly exceptional experiences: the south coast, Jokulsarlon glacier lagoon, the glacier hike, the fjords on the east coast (Hotel Bjarg was charming!), Arnarstapi hotel and the surrounding area, Skaftafell national park, Kirkjufell mountain,... read more

Our trip to Iceland was amazing! We were very pleased with the sites and recommendations made by Preeti and kimkim - so much so that we want to visit again - and soon.

Things that stood out:
While we enjoyed the entire trip, the following stood out as truly exceptional experiences: the south coast, Jokulsarlon glacier lagoon, the glacier hike, the fjords on the east coast (Hotel Bjarg was charming!), Arnarstapi hotel and the surrounding area, Skaftafell national park, Kirkjufell mountain, Reynisfjara beach, Djupalonssandur beach, Londrangar, and Thingvellir National Park. Plus, we loved all the waterfalls, and we would most definitely recommend to anyone going to Iceland to drive around the country - it is simply breathtaking.

Things we'd do differently:
Our itinerary was quite full, which at times felt like there wasn't enough time to enjoy many of the locations fully. Also, we visited Perlan on the last day of our trip, and looking back, we think Perlan would have been great at the start to help provide more background and context to the area we explored. While all of the hotels were clean and sufficient, our least favorite was Hotel Laugarbakki, perhaps because of its remoteness (and the hot tubs were rather cold). Given that we drove around the country, we might also recommend a different car (a crossover perhaps or SUV) other than the sedan we received. While most of the routes were paved, we did occasionally find ourselves in the middle of bumpy gravel roads and a more durable car would have eased our minds a bit - though our sedan worked out just fine, and we did not have any difficulties.

Preeti was fantastic! Each day was filled with great adventures and experiences! Preeti was available for quick questions and advice at any time , and was really interested in preparing a trip that fit our interests!

My wife, Renee, and I had a memorable and exciting 14 day trip driving an AWD vehicle all the way around Iceland in early July. Preeti at kimkim did a fantastic job taking into account what we wanted to do, working out the logistics of how much we would likely be able to drive/accomplish in a day and choosing hotels for us that were all 3+ star and met and, in many cases, exceeded our expectations. She also incorporated a variety of guided activities into our schedule. The final package... read more

My wife, Renee, and I had a memorable and exciting 14 day trip driving an AWD vehicle all the way around Iceland in early July. Preeti at kimkim did a fantastic job taking into account what we wanted to do, working out the logistics of how much we would likely be able to drive/accomplish in a day and choosing hotels for us that were all 3+ star and met and, in many cases, exceeded our expectations. She also incorporated a variety of guided activities into our schedule. The final package was delivered to us as a pdf document with day-to-day instructions, Google driving maps and vouchers for hotels and activities that we had pre-paid for. All-in-all a very seamless experience and well worth the small percentage service fee included in the final reckoning. My only somewhat minor criticism was that it was hard to decide what to include and what not to, based simply on cost, as the car rental, activities and hotel bills were not itemized prior to payment. For those trying to budget, I would strongly recommend searching on the web in addition to working with Preeti for a better idea of itemized costs before committing.

The best things about Iceland are the incredible scenery, especially the volcanic landscapes, seascapes, waterfalls and turf-roofed houses and churches, and the flora and fauna, especially the Icelandic Horses, puffins and arctic foxes. All of it was wonderful, even if the weather was not always cooperative. Expect to have a backseat full of wet rain gear, as you get in and out at frequent intervals to explore roadside attractions and take photos! Places that I would highly recommend include ALL the waterfalls (including Gjain and Haifoss, two of our favorites which we added to Preeti's itinerary), the road to Landmannalaugur, the icebergs at Jokulsarlon, Petra's Stone Collection in Stodvarfjordur and Audunn's Mineral Collection in Djupivogur, Seydisfjordur (especially the sushi at Nord Austur), puffin viewing at Halmarholmstri, hiking around Lake Myvatn and Asbyrgi, the Whale Museum at Husavik, the Herring Museum at Siglufjordur, the Settlement Center at Borgarnes, Hornstrandir Nature Reserve, and the reconstructed fishing station at Osvor. Overall, I'm so glad we did not spend too much time in Reykjavik or waste our money on the Blue Lagoon, as the rest of Iceland has so much more to offer.

Among the organized activities Preeti set up for us, we particularly enjoyed horseback riding among the geothermal springs at Eldhestar, a glacier hike near Skaftafell, and eating uni (sea urchin) and scallop sashimi freshly bottom trawled from the floor of Breidafjordur on our Viking Sushi tour. While we did successfully track three humpback whales on our whale watch tour in Husavik, it was a very wet ride and we had hoped to see other species, so it was a bit disappointing. The weather (10 foot swells!) also caused our trip by boat to Hornbjarg, the bird cliffs on the north side of Hornstrandir Nature Resrve, to be cancelled, but Preeti and her husband came to the rescue and arranged for us to go instead to Hesteyri on the south side of the Reserve, where we had an enjoyable hike to an old whaling station. We had booked a kayaking tour in Isafjordur the next day, but we were too tired to contemplate it and the weather looked foreboding still. Luckily, Preeti was able to cancel at no charge for us and we received a refund for this and the shortened Hornstrandir trip very promptly on our credit card. Finally, on our last day in Iceland, we were booked for the Inside the Volcano tour near Reykjavik. When we got there, the weather was really ghastly and we called Preeti to ask if we should/could cancel. She persuaded us to go, despite the weather, as she revealed that it was the most expensive tour we had booked on the whole trip. So we bravely marched two and a half miles across the lava in our yellow slickers and had an incredible experience descending more than 200 meters inside an extinct volcano, something I'm sure we'll never get the chance to do again. On top of that, we got to see an adorable baby arctic fox who had taken up residence under the trailer for the base camp at the volcano. So, THANK YOU Preeti for persuading us to persevere and for organizing such a great trip. Thank you also for going above and beyond to retrieve Renee's expensive Swarovski binoculars that she left at Hesteyri and ship them efficiently for us to Reykjavik's domestic airport, where we could pick them up before our departure back to the US. You get the highest recommendation from us!

It was great to have Preeti's help once we were in Iceland. We encountered a few problems as we went, due to weather and cancellations, and she had to do some reshuffling and re-booking. It was nice to continue on our vacation while she handled the headaches- I don't know what we would have done without her help. The driving plan had lots of suggestions for stops and optional detours that were wonderful. We were very glad to have her to turn to during our stay. I wish that we had been given... read more

It was great to have Preeti's help once we were in Iceland. We encountered a few problems as we went, due to weather and cancellations, and she had to do some reshuffling and re-booking. It was nice to continue on our vacation while she handled the headaches- I don't know what we would have done without her help. The driving plan had lots of suggestions for stops and optional detours that were wonderful. We were very glad to have her to turn to during our stay. I wish that we had been given more choice and explanation during the planning process- particularly around accommodations. The hotels were always clean and located near the next day's activities, but we would have liked a higher class of accommodation and hotels with more personality. We had booked two nights on our own before enlisting help, and the places we booked were much nicer than what we got through Kimkim. Preeti really never asked what we were looking for or what price range we were looking for- we gave her some ideas for activities we'd like and she gave us back a fully planned trip and price for the trip without an explanation about how the price was set. In the end, we had a wonderful vacation and were glad that we went through Kimkim/Preeti, I just wish we'd felt a little more in control of and aware of the vacation we were embarking on. One thing that we came to appreciate during our trip was how Preeti had tried to steer us away from the Golden Circle- we felt obligated to see some of the sights there, and ultimately insisted on including it in the itinerary. She obliged and squeezed it in. We enjoyed the rest of Iceland much more than the Golden Circle. It was a zoo. We were glad we spent the majority of our trip elsewhere, where there are just as many beautiful and unique spots but a third of the people.

The hotels we stayed in were fine - but directions to them were sorely lacking.

In general directions were poor.

Super trip in spite of the miserable weather. The itinerary was excellent. Preeti handled the refunds for the cancelled excursions speedily. The only item that must be improved is the directions to the booked hotels - there were none. Our car navigation system handled the two hotels with street addesses (Hotel Orkin & Hotel Bjarg) but we spent a lot of time finding the others. E.g. it would have been useful to know that Efri-Vik Bugalows are co-located with Hotel Laki. All the... read more

Super trip in spite of the miserable weather. The itinerary was excellent. Preeti handled the refunds for the cancelled excursions speedily. The only item that must be improved is the directions to the booked hotels - there were none. Our car navigation system handled the two hotels with street addesses (Hotel Orkin & Hotel Bjarg) but we spent a lot of time finding the others. E.g. it would have been useful to know that Efri-Vik Bugalows are co-located with Hotel Laki. All the accomodations were good - we especially enjoyed Hotel Bjarg. The background information that we received should also mention the numerous Visitor Information Centers. They were an excellent resource. We really enjoyed the Myvatn Nature Baths. Thanks for a great trip.

It was our first time using kimkim and we have already recommended it to others. Preeti's itinerary provided a great balance - logistics were taken care of and we had reservations for a few excellent activities, but she also left us with suggestions for add-ons and free time to explore on our own. That made it better than an all-inclusive tour while being a lot less stressful than planning it all ourselves. I'm glad we chose to spend the first days in the remote and beautiful eastern fjord... read more

It was our first time using kimkim and we have already recommended it to others. Preeti's itinerary provided a great balance - logistics were taken care of and we had reservations for a few excellent activities, but she also left us with suggestions for add-ons and free time to explore on our own. That made it better than an all-inclusive tour while being a lot less stressful than planning it all ourselves. I'm glad we chose to spend the first days in the remote and beautiful eastern fjord country before we drove to the more heavily touristed southwest. I think we were both impressed most by the ever-changing and dramatic landscape shaped by volcanoes and glaciers.

Overall, the trip was amazing. We really enjoyed the sights, food and experience. The different hostels each had a charm of their own, and only one or so was even remotely a negative., and that was because of the access to the house and kitchen.
My only concern was the hike in Hornstrandir was extremely strenuous. I had appropriate gear, and was in decent enough shape to find it enjoyable, however the description kind of made it sound like an easy stroll. Other people might not be as... read more

Overall, the trip was amazing. We really enjoyed the sights, food and experience. The different hostels each had a charm of their own, and only one or so was even remotely a negative., and that was because of the access to the house and kitchen.
My only concern was the hike in Hornstrandir was extremely strenuous. I had appropriate gear, and was in decent enough shape to find it enjoyable, however the description kind of made it sound like an easy stroll. Other people might not be as prepared with gear, and/or ability. Although if I had understood, maybe I would have had more fear. So it’s hard to say if more description would have been good or bad! We got through it and felt that we really accomplished something at the end. . I absolutely loved our guide and the experience. It was incredible, but I was somewhat unprepared for the reality of wading shoeless in icy creeks and rivers and hiking straight uphill for several kilometers.

Also the road to Látrabjarg, HOLY CRAP, that road was so super scary, for little payoff at the end, it was really foggy and we couldn’t see much. A little warning about that road and maybe I could have been a little more prepared, and not so scared that we would slide off into the ocean.

Otherwise, everything was fabulous. We enjoyed the horseback riding, the hostel in Broddannes was our favorite, hands down. What a stunning place.
We also really enjoyed the town that was the Herring Capital, and the museum there.
The whale watching was a little different than we do here in the states, but it was pleasant nonetheless, and I hope that Iceland abandons it’s Whaling program for whale watching instead, as I’m sure it’s more lucrative and more humane. But I’m an environmentalist, and have been against whaling my whole life. I hate to think of these creatures being killed. Seeing them on the menus in Reykjavík , I had to grit my teeth with that one.
Again, I had a wonderful, memorable time!! I will never forget it!!

Preeti & Haldor did a great job with our itinerary! The kayak and hike on the glacier was a big highlight. We had a great guide named Marek. The blue lagoon is a must do and would only add the in water massages (must do in advance as sold out when we arrived). One of the most memorable trips of my life....and I proposed (Preeti gave me some great ideas of where to do it!) while on the Westman Islands and she said YES!. Highly recommend The Kimkim Team!

My experience with kimkim looks a lot like the daily temperature chart on my weather app: high at the very outset when a friendly woman in Tennessee took down the personal particulars of our well-traveled four person group (whose ages ranged from 84 to 78), descending to a series of lows when the first agent assigned to our group persistently erred in the details of our trip (how many days and nights, how many days for car rental, etc., and ultimately sent us a final bill before ever... read more

My experience with kimkim looks a lot like the daily temperature chart on my weather app: high at the very outset when a friendly woman in Tennessee took down the personal particulars of our well-traveled four person group (whose ages ranged from 84 to 78), descending to a series of lows when the first agent assigned to our group persistently erred in the details of our trip (how many days and nights, how many days for car rental, etc., and ultimately sent us a final bill before ever providing us with an itinerary). The temperature graph went up dramatically when competent Preeti arrived on the scene, and stayed up during our first 4 nights in Iceland, all on the incredibly beautiful Snæfellsnes peninsula. It’s hard to pick a single high point, but the setting and lunch at Budir, and the setting (amidst hundreds of breeding Arctic Terns in the fields and Kittiwakes in the cliffs) and the elegantly restrained rooms in the cottages at Arnarstapi, our lobster lunch at Hraun, and the wide, wide waterfalls at Hraunfossar and Barnafoss- these things come to mind immediately.
We were incredibly happy travelers, in fact, until having picked our way through a maze of small and smaller roads, we arrived in the rain at the doorstep of the Hotel Kriunes, replete in all its faded southwestern/Mexican splendor. Construction in progress, extremely unwelcoming owners, gloomy corridors, no handicapped access to the badly lit lower level, etc., etc. I’ve been through all this before at some length with Preeti, so refer you to that correspondence for details. Whatever Preeti and the owners may say or think (and i’m not sure whether Preeti has ever seen the place), the Kriunes was nowhere near the level of quality that any of our group would ever find acceptable, nor could the offer of a $50 discount and free sandwiches, or even free rooms, have ever made any difference. Preeti says it was three-star, and maybe it once was, but i have to say that the ambience of the place was positively disagreeable; it did not measure up in any way to the charming little places we stayed in all the other nights. So, not wanting to ruin our entire visit during an endless argument pitting my opinion against Preeti’s and the owners, we made alternate arrangements on the spur of the moment, cancelled our rooms, paid for our sandwiches, tipped the helpful women at the reception desk. And found our way to a very nice hotel in Reykjavik’s city center.
So what did we think of kimkim’s services? We loved almost every minute of our short stay in Iceland, and we have Preeti to thank for much of what we enjoyed, but the gigantic mistake with the Kriunes - and her failure to understand why we felt the way we did and most particularly her inability to fix things for us (she appeared to be taking the side of the hotel, not we who were her direct clients), leaves me with decidedly mixed feelings about what added benefit we got from kimkim’s management of our travel arrangements in Iceland. I hope to hear back from you.

Iceland is an amazing land of natural beauty. There are impressive waterfalls throughout the country. The weather in early June was for the most part sunny and pleasant with 2 days having rain. On 1 day there were issues of fog and some sights were missed.
The highlight of the trip for both of us was the Jokulsarlon Glacier Lagoon and Diamond Beach, where the glacier meets the ocean and massive icebergs are everywhere in the lagoon. The ice pieces that litter the black sand beach look like expensive works of art made of clear glass.
The people of Iceland are friendly and welcoming.

We had a wonderful trip to Iceland. All of the logistics and reservations were great, and seamless throughout the trip. Really appreciated some of the locals favorites recommendations. All of the excursions were great. The daily itinerary was great and well planned. We had one snafu in that an activity was cancelled due to weather, but they were quick to recommend an alternate plan. Would have liked bigger rooms in a few of the places.

Thanks for a memorable vacation,as your itinerary was perfect; the car correct, the sights wonderful and the accommodations superb. We appreciate your work and suggestions as we relive the week with friends and relatives. Your help--even with the weather! is appreciated. thanks again.
Terry

My husband and I enjoyed a two week, self driving tour through West and North Iceland. We had an excellent, detailed itinerary with lots of options each day from our specialist Preeti. She focused on what we most wanted to see and do, and we weren't disappointed! Particularly of note were the dining suggestions - it's sometimes challenging to decide on the right place, so we enjoyed all her suggestions without worry. We also enjoyed having vouchers for our accommodations and excursions, it... read more

My husband and I enjoyed a two week, self driving tour through West and North Iceland. We had an excellent, detailed itinerary with lots of options each day from our specialist Preeti. She focused on what we most wanted to see and do, and we weren't disappointed! Particularly of note were the dining suggestions - it's sometimes challenging to decide on the right place, so we enjoyed all her suggestions without worry. We also enjoyed having vouchers for our accommodations and excursions, it made for hassle-free check-in's each night. Our favourite lodging was Siglunes Guesthouse in charming town of Siglugfjordur, and our favourite excursion was a beautiful, exciting hike up to Glymer Waterfall - a workout for us middle-aged folks!

We had a fantastic time exploring Iceland and are very happy with our decision to book a trip through kimkim. We were able to see many extraordinary features of Iceland without being too busy or 'overbooked' feeling. The hotels and rental car accommodations were also fantastic.

Hi Preeti,

The trip was terrific. We appreciated your help a great deal and everything was fine. My feedback is only about the things that I thought could have been improved. Please know that overall we were very happy.
First of all, the email situation during the planning phase, the long threads and the occasional difficulty wading through. I always appreciated your immediate response but wished the format could have been a bit different.
Second: I know we were on The Ring Road that... read more

Hi Preeti,

The trip was terrific. We appreciated your help a great deal and everything was fine. My feedback is only about the things that I thought could have been improved. Please know that overall we were very happy.
First of all, the email situation during the planning phase, the long threads and the occasional difficulty wading through. I always appreciated your immediate response but wished the format could have been a bit different.
Second: I know we were on The Ring Road that that's pretty easy but we could have made use of a few directions! We use waze and so we were ok but without that we would have had some trouble. There was no notation for distances between sites or turns, even when we went to Reykavik. A few directions would have been helpful.
Third: The Hotel Ranga was the only place we weren't 100 percent pleased with. Our shower didn't work, the bed was uncomfortable and my dinner was pretty awful The manager agreed that my dinner was a disaster though and he took it off the bill.
We would use your organization again and we thank you for your excellent help throughout! When I misplaced the voucher for the Blue Lagoon Rico came through very quickly and all went well! I would suggest that you add the tomato farm to the list of things to do
Nancy

This was a dream trip! I was so busy with work and Preeti had everything planned according to where we wanted to go and sights we wanted to see. The self driving tour was great and the hotels were all amazing!!

I will definitely use Kim Kim again - it’s perfect for a busy person who doesn’t have time to plan all the logistics of a trip

Thank you

We loved our trip! So happy with Kimkim for tailoring our trip to our type of travel. Especially loved our guide Yuli (Mývatn area snowshoe/waterfall excursion). All our bookings were without a hitch and we would recommend kimkim to anyone looking for a self drive tour of Iceland.

Other than the weather interrupting our plans, which is not in anyone's control ... All of the activities were great and we really enjoyed them all from Ice Cave to Lava Tunnels to Icelandic Horse back riding and all of the scenic locations. We will return to see some of these sites in the summer at some point for additional breathe taking views. Thanks for all the support from Preeti, even while on vacation, it was a nice touch of excellent service.

Our winter trip to Iceland was amazing. Preeti helped us find great accomodations for our large family and tours we wouldn't have known about without her -- such as the only ice cave tour that allowed us to bring our 8-year-old. She was right to tell us that certain things we wanted to do would require too much driving and was able to suggest alternatives that fit our schedule better. We especially loved the dogsledding. There was one problem with the car rental when we arrived and we had to scramble to make new arrangements, but after the trip KimKim quickly helped us get a refund.

Overall our 12 days in Iceland were excellent. We did eveything we'd included in our trip specification, although mother nature didn't deliver whales on our Laki cruise or a spectacular northern lights display. However, we did have a magnificent White Christmas experience in Siglufjörður at the Herring House, which was the highlight of the trip for me. Other highlights were:

the dog sledding with Ispiration Iceland as we all got to drive our own sleds instead of just being passengers

our... read more

Overall our 12 days in Iceland were excellent. We did eveything we'd included in our trip specification, although mother nature didn't deliver whales on our Laki cruise or a spectacular northern lights display. However, we did have a magnificent White Christmas experience in Siglufjörður at the Herring House, which was the highlight of the trip for me. Other highlights were:

the dog sledding with Ispiration Iceland as we all got to drive our own sleds instead of just being passengers

our private super jeep tour into Thorsmörk with Iceland Activities which got us places we could have reached by ourselves in our rental car

New Years Eve in Reykjavik with it's joyous anarchic fireworks display laid on by the public.

Apart from some confusion about the quoted price, the service provided by KimKim and their Icelandic partner Wild Westfjords was first class. They proposed an itinerary based on our wish list and made the bookings for us, which I had neither the time nor the local knowledge to do myself. Our trip may have been cheaper if I had arranged it myself, but it wouldn't have been as awesome. The extra money spent organising this trip through KimKim was a good investment in terms of time saved during the planning and booking phase, the travel experience while we were away, and the asdistance provided by Preeti and Halldor of Wild Wesfjords before and during our trip. They even answered questions posed by members of my group which we could have answered ourselves with a quick google search.

Little things did go wrong along the way, like the rental car which didn't come with the ordered GPS, the broken heating in the snow truck which took us on our Into the Glacier trip, which resulted in us spending a couple of hours sitting in a deep freeze passenger cabin in temperatures below -10C, but none of that was the fault of KimKim and Wild Westfjords.

Thank-you KimKim, Preeti and Halldor for our best holiday ever!

Preeti was awesome and took the time to really listen to our often contradictory instructions. The only shortcoming was when we had to drive, it wasnt clear that some of the roads were closed in winter, and we had to improvise and lost an activity deposit. Thats the only reason the entire trip wasnt 5 stars.

We enjoyed our Golden Circle Tour, we had excellent climate conditions so we got to be very efficient with our time. We got our ice cave tour cancelled and instead did a small cave while hiking the glacier... I was expecting something more amazing but can't complain. The hotels were really great, food was okay.

Our snorkel guide Richard was the best! He also was an expert in Game of Thrones

Had an incredible incredible time on our self-driving trip around Iceland and everything was planned so perfectly with just the right amount of time. The trip was perfectly tailored to our needs and the couldn't have been more seamless.

Emanuela was so nice/knowledgeable and happy to answer any and all questions I had.

"Nearly" perfect. Excellent response time with questions and generally a wonderful experience. A few tiny quibbles include a steep, gravel road not being adequately acknowledged in the itinerary, and a couple of aspects that seemed cut and pasted from other itineraries (to other parts of the country) rather than specific to my itinerary. But really, my complaints, a couple of months later, pale in comparison to how great the trips was for my son and me.

Preeti was so responsive to every question and concern. It was a pleasure working with her!

There were several mishaps in the execution of the trip which weren't Preeti's fault and she was willing and able to help us make the best out of these situations

More effort could have been made to understand the needs and preferences of the traveler. Too much was planned for each day and we were very rushed. The accommodations could have been at a higher level as well. If more time was spent getting to know the likes, dislikes and traveling style of the clients our needs could have been met better.

My comment here is the same as the previous comment. I fealt that the trip wasn't customized to us. It fealt like a standard trip template. The... read more

More effort could have been made to understand the needs and preferences of the traveler. Too much was planned for each day and we were very rushed. The accommodations could have been at a higher level as well. If more time was spent getting to know the likes, dislikes and traveling style of the clients our needs could have been met better.

My comment here is the same as the previous comment. I fealt that the trip wasn't customized to us. It fealt like a standard trip template. The accommodations in general could have been better and the activities were too packed in. Our style of traveling is not to just check things off a list. We like to explore and pull over to take in the scenery. It would have been better to get to the hotel around 4 and then explore the area or town instead of getting to the hotel around 7/8. It felt very rushed. Also the hotel accommodations were lower than we wanted.

We loved Iceland but I think hotels should be researched more. We had a reservation at the GEO hotel it was unexceptionable. It looked like an institution. We left, even though we already paid $180 for it that's how horrible it was. We went to Northern Lights and had to pay $500 for the night which was a killer. The hotel in Fudor would have been much better. The other hotels were from 180$ to 200$ per night no dinners included which was another 120$. Except Aldo in Reykjavik which made the... read more

We loved Iceland but I think hotels should be researched more. We had a reservation at the GEO hotel it was unexceptionable. It looked like an institution. We left, even though we already paid $180 for it that's how horrible it was. We went to Northern Lights and had to pay $500 for the night which was a killer. The hotel in Fudor would have been much better. The other hotels were from 180$ to 200$ per night no dinners included which was another 120$. Except Aldo in Reykjavik which made the reservation on my own not included included in your price.
I would hope to get a refund from KimKim for the $180 for GEO hotel.
Thank you. CArolee Kass and Amanda Cline

More choices of lodging. One of the hotels put us in lower level under main dining room, which was open at 6:30am to 10:00 pm. Chairs moving and people walking around was very disturbing. After a long day we looked forward to comfort and to be able to get some rest. They had no more rooms.you should check these things out.
Blue lagoon there r different entry fees. You had an economy plan for us. For 10$ each more which I paid extra for while we were there, , we didn't have to wait on line for 30 extra minutes and received a bathrobe which was not included in the plan you gave us. You need a bathrobe! It was cold.

Preeti - was excellent in her suggestions - having the detailed itenerary everyday with where to go, what to see, suggestions on where to eat and a hotel a the end of the day was invaluable...and imo the best way to see Iceland. The booking process was very smooth - I only wish there was more disclosure on actual cost of the trip abd some of the hotels - i.e so you could perhaps upgrade if desired, etc...

Preeti did an amazing job. We had one issue that was not her fault, but was the fault... read more

Preeti - was excellent in her suggestions - having the detailed itenerary everyday with where to go, what to see, suggestions on where to eat and a hotel a the end of the day was invaluable...and imo the best way to see Iceland. The booking process was very smooth - I only wish there was more disclosure on actual cost of the trip abd some of the hotels - i.e so you could perhaps upgrade if desired, etc...

Preeti did an amazing job. We had one issue that was not her fault, but was the fault of the guesthouse...she had great meal suggestions and also her recommendations of what to see and the tours was excellent. Again, the itinerary was worth its weight in gold...and having a place to stay at the end of a long day was a premium. Also, the restaurant suggestions were fantastic....here are a couple of my favorites...Bjargarsteinn was amazing...don't miss this one. great meal and for Iceland, reasonable...which is saying something...Sjavarborg was very good but the cowshed was fantastic, go when the cows are brought in...fresh warm milk...Humarhofnin had amazing Lobster - a must. Reykjavik has a LOT of good restaurants and Kaldi Bar for great unfiltered beers...

We also did a detour on our drive around the Island and stopped at restaurant Fridheimar - for tomato soup bread and other tomato greenhouse specialties. I would include this on the itinerary...

The Glacier Hike was awesome - we ended up with a personal guide, just my wife and I and since we were in great shape we did the 3 hour tour in about 2 and 1/2 hours...I would recommend this....

The Baths at Myvtan were awesome...as well - go at night to see northern sunset and stay for northern lights...long yes, but relaxing...have a beer while you bathe...

PS - also recommend the Into the Volcano tour...pricey, but frankly worth it...has to be seen.

It sometimes felt like the driver was a bit impatient with us. We wanted to linger a bit each morning (not morning people) and the driver seemed annoyed with us. We are of a different culture so taking our time is normal, but there may have been a cultural misunderstanding.

The arrangements Preeti made were wonderful! She was very responsive to us and made every little tweak we requested. My finance's birthday was amazing!

Friendly and responsive staff. good itinerary. We enjoyed the trip very much.

Navigation directions had inaccuracies or were out of order that led to skipping some destinations or having a "phantom" starting point on one of the detours.

Not clear if going on a potholed road all the way to Látrabjarg makes sense, since the puffins leave in mid August.

Very helpful for a very last-minute vacation! We loved some of our lodging accomodations and really enjoyed the sites you suggested.

Preeti was very responsive at every moment that we needed her, and she created a terrific itinerary for us as we knew little about our destination and what we wanted to see.

This was my first experience using kimkim and I'm now a huge fan. I had a last-minute trip to plan and little time to do so and kimkim connected me with a wonderful travel agent. I felt completely confident sending funds to someone in another country I had never met because of the structure of kimkim and other's reviews. I would never have found this travel agent without kimkim but I'm so very glad I did. And I appreciated the ability to look at potential itineraries before making a choice... read more

This was my first experience using kimkim and I'm now a huge fan. I had a last-minute trip to plan and little time to do so and kimkim connected me with a wonderful travel agent. I felt completely confident sending funds to someone in another country I had never met because of the structure of kimkim and other's reviews. I would never have found this travel agent without kimkim but I'm so very glad I did. And I appreciated the ability to look at potential itineraries before making a choice --those examples made it easier to explain what I wanted to do and what we didn't mind missing.

Preeti was amazing. She really close attention to my requests and created a trip that was so much more than I could have on my own. Her knowledge of the area made such a difference--she gave me tips about "not-to-be-missed" sites off the beaten track that made our experience so much richer. I was (very) late in asking her to put the trip together and yet she took it in stride, working quickly and efficiently and staying in touch. She kept the fact I was traveling with a child in mind and created days that were great for both of us. This was a trip we will always remember, and I'm so grateful to Preeti for putting it together. We'll be back!

This was such a great experience!! All we had to do was follow the itinerary. It was so detailed and so easy to follow. Thank you so much kimkim!!

However, one detail that would've been nice to have is the suggested resturants closing times so I could have planned dinner better, as I was usually arriving just in time.

Preeti was AMAZING, available everyday until my last day of trip. It made things really flexible as I altered my trip when learning new sites to see as I met fellow travelers.

Well, it was between really good and perfect. We had a great time. The itinerary allowed us to see everything without feeling too overwhelmed. We only missed one thing on the super rainy and windy day. We are already planning our return trip! Turns out that where we spent our first night (and also our last) is a great place for seeing the northern lights, we are thinking of coming back for that, hopefully this winter. Thank you for your help in everything, you made our trip trouble free and memorable.