Sotiria Prodromiti

The hotel accommodation arranged were overall good and the travel map was well marked with the route and locations of hotels and places of interest clearly indicated.

However the following negative experiences limited the extent and the peace of mind for us to fully enjoy the trip despite a well planned itinerary.

i) Upon arrival, to our surprised we were informed that Hong Kong currency (eventhough it is a major currency which is accepted internationally) was not accepted at the money... read more

The hotel accommodation arranged were overall good and the travel map was well marked with the route and locations of hotels and places of interest clearly indicated.

However the following negative experiences limited the extent and the peace of mind for us to fully enjoy the trip despite a well planned itinerary.

i) Upon arrival, to our surprised we were informed that Hong Kong currency (eventhough it is a major currency which is accepted internationally) was not accepted at the money changer at the airport; which led to some initial concerns and delays resulting in our arriving late to Reykjavik.. This was a disappointment as we had chosen the itinerary to spend an extra day in Klauster instead of Reykjavik and had planned to explore Reykjavik on day of arrival.

ii) The pickup by Enterprise Car Rental was late and we have to call a few times to chase them. We were also surprised that the pickup to their office was only for 2 instead of the group which meant that the rest had to wait at the hotel. This delay resulted in a rush to cover the place of visits and we only arrived at the hotel in Henna very late.

iii) The rental car developed some noise after we went off-road to visit some of the places of interest on the very first day which was a Saturday. Eventhough we managed to contact their helpline, we were unable to have it checked at a service centre since it was a weekend. This created a overhanging worry over us for the next 2 days as we were worried that the car may fail any time and in a remote location.

iv) We managed to send the car to a service centre in Klauster on Monday. The time spend waiting and checking again cause further unnecessary delays. We also had to pay for the maintenance in advance.

v) As we only reach back to Reykjavik after 5pm, we could only drop-off the car at the bus terminal parking area and email the claims for reimbursement as we had opted for a Zero access insurance coverage. To-date we have not received even a acknowledgement of my email nor reimbursement.

vi) There was an initial error in the number of pax (2pax instead of 4pax) stated on the voucher for the Flybus transport to airport. After we reported this, a replacement voucher was subsequently received via email. We only realized that the new voucher was issued with a wrong travel date when pointed out by the staff at the bus-station. Prior to that we had to endure suspense and worries of missing our flight as there was no pickup from Bus Stop at the designated time and repeated calls to enquire and chasing for a pickup. Eventhough it was our error to only check that the number of pax was correct and not double checking the travel date on replacement voucher, we had not expected an error since the first voucher had the correct date. Luckily the management at the bus terminal was kind enough to arrange for a taxi to send us to the airport at no extra cost so that we could be on time to catch our return flight.

Regrettably the above bad experiences soured what could otherwise had been a great holiday and tour for our family with what Iceland has to offer.

Regards

Had a great time in Iceland for a sort visit. Only 4-5 days but included Circle, South Coast and Food tour, all great.

Sotiria,
I can't thank her enough for all her help and kindness. She planned the perfect trip for us, just wish we could have stayed another 2 weeks.

We had an amazing trip. We went horseback riding on the beach, we visited the secret lagoon, saw amazing waterfalls, went on a lava cave tour, went on the sushi boat tour and the blue lagoon. Everything worked out perfectly, not one snag. So happy we did this :)

Was super helpful in planning our trip and coordinating the moving pieces. Sotiria was super responsive and knowledgeable!

Overall the trip was great. We loved Iceland. The printed book that was given to us had several errors. For instance, a waterfall recommended for us to see was listed on two days. It was a clear mistake but confusing for me at first. Also, one night there was a hotel listed in the written part of our itinerary but there was a different hotel listed on the back. Errors like this are unacceptable to me. I also could have used a phone call immediately prior to departure to walk me through... read more

Overall the trip was great. We loved Iceland. The printed book that was given to us had several errors. For instance, a waterfall recommended for us to see was listed on two days. It was a clear mistake but confusing for me at first. Also, one night there was a hotel listed in the written part of our itinerary but there was a different hotel listed on the back. Errors like this are unacceptable to me. I also could have used a phone call immediately prior to departure to walk me through everything. Our point of contact was responsive so can't fault her for that. Our trip turned out great but I don't think I would recommend your service. I'm a neutral supporter.

Our guide, Birgir Jóhannsson was very good. He was intersting, polite, accommodating to our needs. The hotels/guest houses which were booked were very modest. Of the five nights there, four were very bare. Two had no TV, no soap in some of them, no bath mats, no face cloths, about two clothes hangers. They all had private bathrooms with wonderful hot and cold water.
My biggest complain was the bus. There were 17 people plus driver crammed into a very tight space. There was absolutely no... read more

Our guide, Birgir Jóhannsson was very good. He was intersting, polite, accommodating to our needs. The hotels/guest houses which were booked were very modest. Of the five nights there, four were very bare. Two had no TV, no soap in some of them, no bath mats, no face cloths, about two clothes hangers. They all had private bathrooms with wonderful hot and cold water.
My biggest complain was the bus. There were 17 people plus driver crammed into a very tight space. There was absolutely no leg room, particularly for tall people. The overhead bins were very shallow , so would not accommodate a full backpack, only some jackets. We sat for hours driving with out packs on our knees. We did make frequent stops to stretch our legs but that also meant a lot of off and on the bus. Our group of passengers was very good at rotating seats, but when you got over the wheel well, there was even less space. Either get a bigger bus or less passengers. We specifically choose this tour because there were less passangers than the big tour buses.

We had a great 1st trip to Iceland. It was very memorable. Our favorite outings were the glacier lagoon and the glacier hike. The Wifi in the car was great. We were not very happy with our accomodations at Hotel Katla. The entire room size was for the beds. The bathroom was clean but old and so small that the toilet and shower had to overlap in space. We would not stay there ever again. Hotel Stracta was the best place we stayed.

Our trip to Iceland was terrific! Sotiria done a great job planning our trip and the information provided to us both before we arrived and with the information packet we received upon arrival made the trip go without a flaw. Gullfoss, Geysir, Skafoss waterfall, the black sand beach of Reynisdrangar, Glacier Lagoon and the Blue Lagoon all were amazing and did not disappoint. Our trip to the Westman Islands fulfilled my wife's bucket list of watching Puffins in their habitat. The hotels ... read more

Our trip to Iceland was terrific! Sotiria done a great job planning our trip and the information provided to us both before we arrived and with the information packet we received upon arrival made the trip go without a flaw. Gullfoss, Geysir, Skafoss waterfall, the black sand beach of Reynisdrangar, Glacier Lagoon and the Blue Lagoon all were amazing and did not disappoint. Our trip to the Westman Islands fulfilled my wife's bucket list of watching Puffins in their habitat. The hotels Sotiria set us up with were top notch and the breakfasts included with each location made the day start out great. Our family thanks you for making our trip to Iceland one of our most memorable trips to date. Iceland is such a beautiful country. Kimkim and Sotiria made our experience something we will always cherish.

It would be difficult to point to a favorite activity. Our snorkeling (Andy), kayaking (Reiner) and ATV guides were all terrific. Really friendly and helpful with driving and dinner suggestions. Our hotels were all really nice and well-located. It was nice to have both city and outside of the city accomodations. We loved everything.

Weather was terrible for five and one half days. The trip back from Vic on the last day was beautiful as were the beaches, waterfalls and glaciers along the way. Our last night we got to see the northern lights. Food the whole trip was great. We enjoyed all the hotels.

We had a great experience with kimkim. We were three generations wanting to do different things. Sotiria helped us figure out options and set it up so the grandparents settled in Reykjavik while parents and kids did a two day excursion into other parts of Iceland. The snorkeling in Silfra was the best adventure of the trip. We checked out all the highlights created for our tour, and following the suggestion booked some time at the Secret Lagoon which warmed us up after snorkeling. Another highlight was being at the the black beach at Vik for sunrise. All in all a spectacular trip!