Theresa Unterluggauer

Our Specialist: Theresa
Theresa was so awesome from the beginning! As someone who lives in Bali herself, she was able to give us honest opinion on what the places are about and how long the wait time would be for pictures, and from there we were able to easily determine if it's worth our time. She created a perfect itinerary exactly what we wanted and covers all the things we wanted to see, even planned a small secret birthday celebration and massage for my gf and her best friend. Throughout the trip she always check up on us to make sure the trip is going as planned and that we're satisfied with everything! She is definitely the best specialist we could ask for on this Bali trip!

Our Driver: Agung
Agung from the very first time we met him, he's always with a smile. Despite driving us all day he never says no to any of our request if we all of a sudden need to go somewhere. No matter how early how late, he's always at the spot way early ready to take us on our everyday journey. He used to be a tour guide, so that's a huge bonus! He was able to suggest us different hidden spots and other things to explore on the go, but at the same time totally respect what we want. And that really made our already perfect trip even more perfect!! Not only that, he genuinely cares about us. In the middle one of us not feeling well he would go out of his way to find medicine for us, with his own money! Or provide whatever he had on him, like vitamins or cough drops. He was like a Bali dad to us taking care of us for 7 day straight which made this trip that much more special! We would always ask him to eat lunch and dinner with us, he didn't even try to take advantage, hed always say he's full or that's too expensive he doesn't want us to treat. We always have to force him haha. When we arrive at airport on departure day, we all even teared up a little that our journey with Agung came to an end. He is such a special driver that I'll never forget!

Theresa and Agung are both amazing that made our trip so wonderful!! I would definitely recommend them to anyone looking for an unforgettable Bali trip!!!

Theresa was fantastic! We only started planning this trip about 3 weeks before we planned to go, and she made it happen. She gave us a great first draft of our itinerary based on the online survey we took, and then helped us to fine tune it until our trip was exactly what we wanted. She understood the vibe we were going for, the mix of activities, and then when we were in Bali, she checked on us almost every day. We loved the cultural experience in Sideman, the sunrise hike up Mount Batur, the scuba diving in Gili Air, and the beach hopping around Bukit Peninsula. She also surprised us with massages at two of our hotels! Also, a big shout out to our driver Bagus - he was always on time and very fun to get to know! He answered all our questions about Bali and Indonesia and even taught us some phrases in both languages. After this trip, we want to go back! And would definitely want to work with Theresa and Bagus again if we could :)

A 'must go back soon' experience! From the moment we sent the initial enquiry to KimKim, through to the final drop off at the departure airport, we knew we had made the right decision!
Theresa (and rest of team in Bali when she was on vacation) made us feel 'at home', relaxed and confident we would enjoy the trip.
Our driver/guide Padma was amazing; we got to know him very well. Polite, safe driver and respectful of our privacy if we just wanted to wander by ourselves
Highlights...many...but highly recommend the Morning Sunrise Trek (awesome guide from #ikakomangfrombali (on IG)); jungle trek to the eco-cafe, where you can grind and roast your own coffee beans in front of spectacular waterfall!; the Monkey Forest is a must...yes it may be a little touristy, but you have to go. Amazing creatures!; Bali cooking class was exceptional...we had private class (Vegan) and was superb host. Not just the cooking but history and culture of Balinese family and house (#ubadubudbali); and then the rice fields...so many to see and you get to walk around (short or long walk) one of the most spectacular in the country; temples! do not be surprised with how many temples there are...we spent quality time at probably 4 or 5 and each had a different history...make sure you have someone like Padma to make sense of it all!
Plenty of other things to see...even the beaches in Santur are nice; peaceful and great for kids/families...we didn't go to the other side to see the surfers!
So, all in all best experience we can remember AND the Balinese are just so sincerely friendly

Activity Review

Climb Mount Batur at Sunrise

Indonesia

Excellent...our tour guide was amazing. She was attentive, gauged our ability to hike and adjusted pace accordingly! #ikakomangfrombali

Quality of Experience

Thank you Theresa, for planning a seamless trip very last minute for me and my daughter to Malaysia. Plus, I greatly appreciate offering alternative itineraries “on the fly” after unexpected weather impacts arose. Each step of the way our drivers and activities were waiting and ready, all very courteous and offering additional advice and insight. Your suggested itinerary met all our touristy goals. This is my second time to use KimKim’s services, I’ll be back soon!

Hotel Reviews

Hotel Park Royal Service Suites Kuala Lumpur

Kuala Lumpur

Room was very neat and clean. Breakfast buffet offerings were very good. Location was good, quick Grab ride to anywhere we needed to go.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Mutiara Taman Negara Resort

Kuala Tahan

Authenticity & Character

The chalet was cute and gave yiu the feeling of sleeping in the jungle, especially as monkeys pounced on the roof.

Location

It was fun to cross the River and feel very secluded from the world.

Staff

Cleanliness & Comfort

Strawberry Park Resort

Their Christmas buffet and Malaysian Santa was very festive for an American away from home at Christmas.

Authenticity & Character

Location

Loved being up on the hilltop with cool breeze and great view from the cozy balcony.

Staff

Cleanliness & Comfort

Activity Reviews

Travel from Kuala Lumpur to Taman Negara via Batu Caves and night trekking

Malaysia

Had to check this off the touristy list … just beware of the monkeys, they were aggressive.

Quality of Experience

Guides, Drivers and Staff

Transport

Visit Taman Negara

Taman Negara

Quality of Experience

Guides, Drivers and Staff

Transport