Indonesia Travel Agents

The trip was fantastic. Virtually all of the accomplishments exceeded expectations. The guides and drivers were fantastic. Felt like we got an excellent feel for Indonesia.

Regarding all of the above Yuqqa did a terrific job. There were a couple of areas she fell short in. She arranged two hikes for us, only one of which we did. That was the Mt Batur hike. She did not adequately explain what the hike was. The first ninety minutes or so were on a road going up the mountain with cars passing us. I don't understand why we weren't dropped off further up the mountain. On the way down we were. It was poorly planned or executed.

The second hike was supposed to be to the Wae Bae village. My son looked it up on All Trails and the reports were daunting. We have hiked all over the world, but were not prepared for anything serious. We received virtually no explanation from Yuqqa about the hike. She actually tried down playing the trail report. Even asked to see it. Once we had decided not to do the hike she continued to press us to do it. In fairness maybe she just thought it would be an amazing experience, but regardless it was way too much. She was very inconsistent with her descriptions of the hikes, at one point even countering what she had said in the itinerary. She asked me the same question a few times when she was pushing the hike. She wasn't even communicating with the guide who did a terrific job of making alternative plans. She sounded angry and unaware of what was going on.

My other criticism of her regarded her availability. She wanted to arrange for a call, but when I went on the website her open times were at 3 and 4 am of my local time zone. Not acceptable. At times I didn't receive a response on the WhatsApp chat for an overly long time, sometimes not until the next day. Fortunately our guides or drivers were always available to help.

I really enjoy working with Kimkim. I would not do another trip with Yuqqa.

Hotel Reviews

Jakarta Airport Hotel

Jakarta

Hotel was basic. We arrived into terminal 3 at Jakarta. Yuqqa had selected a hotel in terminal 2, but we flew out of terminal 1 the next morning. Why so much movement. Spending the night at the terminal we arrived at would have been much easier and better.

Authenticity & Character

Location

A different terminal

Staff

Cleanliness & Comfort

Arma Museum & Resort

Absolutely fantastic. Was our favorite hotel of the trip. Grounds were magnificent and the staff was great.

Authenticity & Character

Felt like you were in Indonesia

Location

The center of Ubud

Staff

Cleanliness & Comfort

Puri Santrian Beach Resort & Spa

Bali

A beautiful resort right on the ocean

Authenticity & Character

Location

Right on the ocean

Staff

Cleanliness & Comfort

Wae Rebo Lodge

VERY basic, but we expected that. We were only there to access the hike, which we never did.

Authenticity & Character

Maybe a little too authentic

Location

Staff

Cleanliness & Comfort

Bayview Gardens Hotel

Gorgeous views of the harbor

Authenticity & Character

Location

Views of the harbor and access to downtown

Staff

Cleanliness & Comfort

Loved breakfast being served on our private porch every morning

Private cruise trip in Komodo National Park

Labuan Bajo, Indonesia

The highlight of the trip was the MonaLisa 3. The crew was great. Boat was lacking only one small thing, places to sit. There were no chairs. A couple of benches but nothing else. Everything else was great. Our guide Robert was absolutely sensational. By the end of the trip it felt like we were hanging out with a friend who was a local. When we had the problem with the Wae Rebo hike Robert saved the day. He was amazing looking for Komodo Dragons. He made up for all of Yuqqa's mistakes. One of the best guides I have ever had.

Authenticity & Character

Food was all local and tasty

Location

The snorkeling was amazing.

Staff

Crew was focused on all our needs

Cleanliness & Comfort

Activity Reviews

Komodo Cruise Day 2

Indonesia

Ten stars. Best day of the trip. We saw eight Komodo Dragons! Two terrific snorkeling experiences. We will remember this day for the rest of our lives.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Sunrise trek to Mount Batur

Indonesia

A little bit touristy and poorly scheduled as mentioned previously. View was magnificent.

Quality of Experience

Guides, Drivers and Staff

Transport

Komodo Cruise Day 1

Indonesia

Fantastic

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Vanilla Plantation Trekking at Dukuh Buahan Village

Ubud, Bali

Very authentic. Loved the hike through the rice fields

Quality of Experience

Guides, Drivers and Staff

Transport

Komodo Cruise Day 3

Indonesia

Quality of Experience

Food

Guides, Drivers and Staff

Transport

We came across kimkim while planning the trip to Bali. The website was thoroughly designed to cater our travel needs. I decided to move on and give it a try.
I was more intrigued by the prompt responses and excellent guidance by the local specialist, Priscilla. Her responses and understanding of our travel needs was spot on. She dealt us in very professional way and also helped us with the scheduling of our payment ,making it easier for us. The itinerary was exceptionally well-planned, allowing us to experience the best of the island's beauty. The accommodations and transportation were also excellent, adding to the overall comfort of our journey. Throughout our journey, Priscilla and her team were available for guidance on whatsapp group. We never felt unattended ,even for a second in Bali.
Highly recommend.
Raman.

We had an amazing trip! Our itinerary covered three major Indonesian islands, Java, Sulawesi, and Bali, and it allowed us to learn about rich and diverse Indonesian culture, history and people from many different angles. Marc, our tour specialist, was very helpful at all stages of tour planning and execution, very flexible, easy to reach at all times by phone/text/zoom. At some point we decided to change the original itinerary by skipping the Java volcano climbs and proposed to replace them with a 4-day visit to Sulawesi with its incredible Bugis and Toraja villages. Marc was very supportive of this idea and quickly re-arranged our tour, which required quite significant changes and a slew of new bookings of hotels, flights, guides, local transportation, etc. Just before the trip we learned that Borobudur and Prambanan temples would be closed on two out of three days that we were supposed to spend there (I wish we knew about it earlier, before we booked our flights so we could change the dates). So, we had to rearrange our itinerary to accommodate this circumstance. Again, Marc was very helpful in fixing this issue. We were generally very happy with the hotels that Marc booked for us, they were comfortable, clean, located in beautiful surroundings and had a boutique feel to them. The only partial exception was our last hotel in Bali, Sun of Granary Resort. While beautifully located among rice fields, with helpful staff, our rooms for some reason were rather humid (with damp smell and a little damp linen), and our air conditioning wasn't able to cure this problem. Of course, the weather in Indonesia is generally very humid, but in all other hotels we did not encountered this issue. Our tour guides in Java (Fakikh) and Sulawesi (Robi) were excellent, very knowledgeable, enthusiastic, with good grasp of English. The tour guide in Bali (Sridana) was OK, but less engaging, perhaps partially because his English was sometimes difficult to understand. On the other hand, Sridana was punctual and took good care of us. The drivers on all three islands were excellent, it was important since driving in Indonesia is not easy to say the least. I am a good driver, but I would not risk driving there myself.

To summarize, overall our trip was a very pleasant and memorable experience, and we certainly recommend Marc as your customized tour operator.

We just got back from trip to Bali, The Island of Gods - Nature and Culture experience.
Marc was our Kimkim local specialist. We wanted to avoid the crowded tourist locations, explore the Balinese culture, and interact with locals. He listened to what we hoped to experience on this trip and made recommendations. The communication was fantastic. Bali is 12 hours ahead of Boston, so the messaging feature in the Kimkim app was easy and efficient.
Marc crafted a very special time on the island. We stayed at 3 different locations, learning about the beautiful Balinese culture, enjoying delicious food along the way, and staying in amazing hotels. We went SCUBA diving, toured rice fields, spent half a day in a Balinese family compound for a cooking lesson, visited temples, biked the backroads, and hiked through tropical forests to waterfalls. There is so much beauty in Bali.
Our drivers from Edi and Cula were the best. They were friendly, professional, and knowledgeable.
The best thing about Kimkim is the local travel specialists. They are available for you every step of the way.