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active 14 hours ago

Jessica Soenandar

I love going to places that only locals go to, eating local foods that are not standardized to foreigners' tastebuds and participating in their traditional rituals. As a proud Indonesian, I would love to showcase our natural and cultural heritage. Seeing travellers enjoying their trips in Indonesia makes me really happy! Consider me your local friend :)

How did you get involved in travel?

"Cultural differences have been my #1 interest and I guess that's why I've always been compelled to live in different places for several months so that I can really immerse myself in the local cultures, making new friends along the way, and leave my heart in each place. One thing I notice when I travel is that, when people asked me where I was from, they didn't know where Indonesia was. All they knew was Bali. That's why I really want to share how beautiful Indonesia is and that this archipelagic country has everything, be it for adventure, wildlife, cultural excursions, or even for a week of relaxing in a secluded island!"

Jessica is part of the following groups: Indonesia Travel Agents
Top itineraries and travel advice

Recent trip reviews for Jessica

Bali adventure with family of 8
Indonesia | Jun 21 - Jul 2, 2024

D
December G.
Chicago, IL | Reviewed on Jul 05, 2024
We had a great guide with Waylan throughout Bali. He made our experiences personal and emphasized the cultural perspective of the Balinese. Our car and drivers were always on time and new where to go. Having a family group of 8 was never challenging for our planners and we were able to be flexible with adding things in our itinerary like coffee tasting, plowing the rice fields and elephant rides. Read more

We had a great guide with Waylan throughout Bali. He made our experiences personal and emphasized the cultural perspective of the Balinese. Our car and drivers were always on time and new where to go. Having a family group of 8 was never challenging for our planners and we were able to be flexible with adding things in our itinerary like coffee tasting, plowing the rice fields and elephant rides.

Hotel Review
The Melaya Villas
Bali

A beautiful, private resort. The villas were gorgeous, large and very private. One of the best beaches we saw on Bali!

Authenticity & Character
Location
A remote area that offered a chance to relax away from crowds.
Staff
Very attentive staff
Cleanliness & Comfort
Activity Reviews
Telaga Waja Rafting
Telaga Waja Rafting
Indonesia

It was beautiful and the guides were very experienced. We did not paddle once, which was a disappointment for our family.

Quality of Experience
Would like more participation from the attendees
Guides, Drivers and Staff
Transport
Experience Cooking Class
Experience Cooking Class
Indonesia

This was an amazing experience with our large family. The food was top notch and the location and beauty of the resort was amazing. We even hiked to a rice field and plowed a field with some oxen. A highlight of our entire trip!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Snorkeling in Menjangan
Snorkeling in Menjangan
Indonesia

Our best snorkeling adventure. We felt very safe with a mix of swimming expertise in our family group. The guide was fantastic with doing small training swims first. Excellent!

Quality of Experience
Guides, Drivers and Staff
Transport
Island Hopping in Komodo Island
Island Hopping in Komodo Island
Indonesia

We felt that the beauty of the islands was amazing. The island hopping and snorkeling wasn’t communicated as well as it could have been. And the snorkeling was dangerous and not safely led.

Quality of Experience
Better trained guides for snorkeling
Guides, Drivers and Staff
Transport
Local specialist: Jessica Soenandar
Jessica
Jessica Soenandar
Local specialist in Jakarta | Replied on Jul 08, 2024

Hi December,

Thank you so much for taking the time to give us a thorough feedback, it is highly appreciated! As we strive to improve our products and services, we will take your feedback on the snorkeling in Komodo Island and Telaga Waja rafting into account. I'm glad that you had a great time throughout and we would also like to thank you for trusting us with your big family's trip to Bali and Komodo Island. It had been a pleasure to work with you :)

I hope you are all settled back home and we hope to see you again in Indonesia!

Warm regards,

Jessica

Bali: Better experience and time than I ever expected!
Indonesia | May 17 - Jun 1, 2024

Jay
Jay L.
New York, NY | Reviewed on Jun 18, 2024
I want thank Jessica, Janice, Wayan, Oki and Asink enough for making it such a great trip!
Firstly, Jessica for organising my itinerary, took onboard everything I wanted and was patient with me as I decided on what I wanted to do and experience on my trip to Bali, my first time in there!! She was absolutely briliant, as we say in East London the Dog's Bollocks! ( meaning GREAT!!)
Janice my on the ground contact, always checking in on me every so often, making sure I was enjoying my time... Read more

I want thank Jessica, Janice, Wayan, Oki and Asink enough for making it such a great trip!
Firstly, Jessica for organising my itinerary, took onboard everything I wanted and was patient with me as I decided on what I wanted to do and experience on my trip to Bali, my first time in there!! She was absolutely briliant, as we say in East London the Dog's Bollocks! ( meaning GREAT!!)

Janice my on the ground contact, always checking in on me every so often, making sure I was enjoying my time in Bali and having a great time and experience!!

NOW, Oki and Wayan, my guide and driver. Think I've made mates for life!! same goes for Jessica and Janice! I spent most of the time with these two geezas! Diamond Geezas! Great chats while driving to places and joking me around constantly, with my dark British humor! HA!!

Every place I went was great, time in Ubud, tours of the Hindu temples, waterfalls, experience Sebatu Soul
purification ritual. The best and toughest was Hike to Mount Agung to see the sunrise! Absolutely breathtaking!! Learning about Bamboo construction and visiting the Green Village, as a part-time woodworker, this was especially great to see!!
Cycling tour in Kintamani was great as I got to visit local villages, this felt a little awkward as I felt like the western tourist, gawping... but being of Indian decent I was aware enough to take too many photos.

Lombok was very chill compared to Bali, slower pace which was nice, mount Rinjani was beautiful even though I had to cancel the hike as my legs and knees were a bit messed up from the Agung hike. The Gili Island, were beautiful, did some
snorkeling, my first time!

Coming back to Bali and spending a night in Menjangan, in hotel in the forest was well deserved rest!! Watching the sunset from the Bali Tower from the hotel lobby! Brilliant!! No matter where I was the sunset were just unreal! No building impending the view, just nature, tree, mountains and hills.

My last few days were in Seminyak and a day visit to Nusa Penida Island, again breathtaking views! Waves crashing into cliffs, out of this world but not!! Seminyak is a lot more busier than Ubud, great shops and restaurants. Like any other small city which is also a tourist attractions.

Overall, I had a better time than I ever expected!!! And this alldue to Jessica, Janice, Oki and Wayan! AND all the hotel staff along the way, 5 hotels in all! I'll chat to anyone, more of those peeps! HA!

Hotel Reviews
Adiwana Svarga Loka
Ubud

Great location and staff!! Friendly staff!

Authenticity & Character
overall feel, very welcoming!
Location
Close to main streets on Ubud.
Staff
Friendly, able to answer any questions I had.
Cleanliness & Comfort
The Menjangan - CHSE Certified
Pejarakan

Secluded! Away from all the hustle and bustle, tucked away in the forest!! Great for a peaceful, chill getaway

Authenticity & Character
Location
Staff
Cleanliness & Comfort
IZE Seminyak by LifestyleRetreats
Bali

Amazing staff! Clean, had a gym and pool.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Sheraton Senggigi Beach Resort
Lombok

What a location, very close the beach!

Authenticity & Character
Location
What a location, very close the beach! Nightly walks along the beach and having drinks at the hotel bar. Watching the sun set while enjoying it. What I liked the most was there were local and tourist on the beach!
Staff
Cleanliness & Comfort
Activity Review
Hike to Mount Agung
Hike to Mount Agung
Indonesia

It was a tough hike and ultimately worth it to watch the sunrise!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Jessica Soenandar
Jessica
Jessica Soenandar
Local specialist in Jakarta | Replied on Jun 19, 2024

Hi Jay,

Glad to see that you are all well rested and settled back home! Thank you so much for your time to write such a thorough review. Your kind words and appreciation to the whole team made my day and I will pass it on to everyone :)

All in all we are grateful that you had a great time in Bali and Lombok, and we are looking forward to welcoming you back for a proper vacation to relax hahaha! Your energy and warmth is surely missed by the whole team and we wish you all the best in everything you do!!

Warm regards,

Jessica

Amazing trip!
Indonesia | Mar 1 - Mar 13, 2024

Z
Zhenya S.
Bulgaria | Reviewed on Mar 20, 2024

Dear KimKim Team,

I would like to thank you for the amazing experience! The whole team who took care of us was more than great. Jessica made the whole program due to all our needs and expectations. The whole trip - transfers, hotels, excursions were more than well organised. It is not our first time travelling with KimKim and definitely will not be the last!

Thank you, Team! You are amazing!

Local specialist: Jessica Soenandar
Jessica
Jessica Soenandar
Local specialist in Jakarta | Replied on Mar 20, 2024

Dear Zhenya,

I'm grateful for the chance to show your parents-in-law, Mariana and Georgi, our beautiful country and would love to thank you for trusting us with your trip to Indonesia! We are happy to hear that they had an amazing experience throughout and were well taken care of :)

It was awesome to work with you and we are looking forward to meeting you again some time in the future! We wish you and your family all the best!

Warm regards,

Jessica

another fantastic trip with Kim Kim
Indonesia | Dec 5 - Dec 11, 2023

S
sam j.
Grant, NE | Reviewed on Dec 18, 2023
this is the second time I have used KimKim and have been impressed both times. One n South America and now this one in Asia. Jessica was very good at finding nice boutique hotels and unusual excursions. Her local contact in Bali was equally amazing. We had the same driver and guild for the entire week and they were also very good. Our guide Budiada was very knowledgeable and easy to understand. Our amazing driver Navya was adapt at navigating the crowed streets and always got us there... Read more

this is the second time I have used KimKim and have been impressed both times. One n South America and now this one in Asia. Jessica was very good at finding nice boutique hotels and unusual excursions. Her local contact in Bali was equally amazing. We had the same driver and guild for the entire week and they were also very good. Our guide Budiada was very knowledgeable and easy to understand. Our amazing driver Navya was adapt at navigating the crowed streets and always got us there safely. Thanks for an amazing trip and we will use you again.
Sam and Teressa

Hotel Reviews
The Kalyana Ubud
Ubud

Staff was extremely friendly and accomadating, The Included breakfast was good and the grounds were parklike and well maintained. Perfect little hotel.

Authenticity & Character
have kept the charm of Bali
Location
Quiet setting and on site spa was great.
Staff
very eager to provide whatever was requested
Cleanliness & Comfort
Spotless grounds
Montigo Resorts Seminyak
Badung

Great pool areas, great breakfast and very helpful staff.

Authenticity & Character
Location
short walk to beach and shopping
Staff
Cleanliness & Comfort
Activity Reviews
I Gusti Ngurah Rai International Airport (DPS) Departure Meet and Greet
I Gusti Ngurah Rai International Airport (DPS) Departure Meet and Greet
Ngurah Rai International Airport (DPS)

meet at curb and escorted right through check in to security gate, very helpful

Quality of Experience
Guides, Drivers and Staff
Transport
Visit Tirta Gangga Water Palace
Visit Tirta Gangga Water Palace
Indonesia

nice maintained spot

Quality of Experience
Guides, Drivers and Staff
Transport
Experience Cooking and Arak-Making Class
Experience Cooking and Arak-Making Class
Indonesia

fun experience to see how some dishes were made

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Visit Trunyan Village
Visit Trunyan Village
Indonesia

very unique village with unique cemetery.

Quality of Experience
Guides, Drivers and Staff
Transport
Visit A Mask Maker
Visit A Mask Maker
Indonesia

I was impressed by mask maker skill and preserving old method of making mask,

Quality of Experience
Guides, Drivers and Staff
Transport
Visit Home of Local Blacksmith (Keris) Crafting
Visit Home of Local Blacksmith (Keris) Crafting
Ubud, Bali

amazing skill to make the kris daggers with minimal tools doing it the traditional way

Quality of Experience
Guides, Drivers and Staff
Transport
Visit Tenganan Bali Aga Village
Visit Tenganan Bali Aga Village
Indonesia

nice little village with glimpses of how it used to be.

Quality of Experience
Guides, Drivers and Staff
Transport
Visit Tegallalang Rice Terrace
Visit Tegallalang Rice Terrace
Indonesia

beautiful and well managed fields, amazing

Quality of Experience
Guides, Drivers and Staff
Transport
Experience Sebatu Soul Purification Ritual
Experience Sebatu Soul Purification Ritual
Indonesia

very special visit that is worth the many slippery steps to experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Visit Sacred Monkey Forest Sanctuary
Visit Sacred Monkey Forest Sanctuary
Indonesia

interesting but a bit of a tourist trap, but well maintained and worth the visit.

Quality of Experience
Guides, Drivers and Staff
Transport
Visit Angel Billabong
Visit Angel Billabong
Indonesia

skipped this one

Quality of Experience
Guides, Drivers and Staff
Transport
Visit Kelingking Beach
Visit Kelingking Beach
Indonesia

skipped this one as well, I am checking amazing as all tours have beet to this point but can't continue without checking boxes

Quality of Experience
Guides, Drivers and Staff
Transport
Visit the Mother Temple of Besakih
Visit the Mother Temple of Besakih
Indonesia

quite a large complex

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Jessica Soenandar
Jessica
Jessica Soenandar
Local specialist in Jakarta | Replied on Jan 02, 2024

Hi Sam and Teresa,

Thank you so much for taking the time out to write such a thorough review! We are very happy that you had a great time in Bali and that you could experience the unique cultural side of Bali that is lesser known to tourists :)

You two had been great to work with and we are looking forward to welcoming you back to Indonesia in another opportunity. Wishing you all the best for you two!

Warm regards,

Jessica

Incredible Experience in Indonesia thanks to Jessica!
Indonesia | Oct 1 - Oct 8, 2023

Neha
Neha H.
Canada | Reviewed on Nov 17, 2023

Our local specialist, Jessica was incredible. She gave great suggestions, booked all the right spots, and took into account our feedback too. Our trip to Indonesia was one for the books and would highly recommend booking through KimKim and Jessica for trips to Indonesia!

Local specialist: Jessica Soenandar
Jessica
Jessica Soenandar
Local specialist in Jakarta | Replied on Nov 20, 2023

Hi Neha,

Thank you so much for your kind words! We are glad that you had a fantastic trip in Indonesia and we are grateful to be a part of your trip :) We look forward to welcoming you again to Indonesia and wishing you all the best for you and your family!

Warm regards,

Jessica

Bali review
Indonesia | Oct 18 - Oct 28, 2023

Vlad
Vlad J.
Newark, NJ | Reviewed on Nov 02, 2023

Our local guides on the trip ( Wayan , kutuk, adit, etc) were all incredible and shared their vast breath of knowledge about the country in their own unique ways. One of my favorite parts about the trio was visiting the Uluwatu temple. This temple had one of the most gorgeous views at sunset and flooded with naughty monkeys which made the trip fun. Ending it with a fire dance and dinner at rock bar was incredible.

Local specialist: Jessica Soenandar
Jessica
Jessica Soenandar
Local specialist in Jakarta | Replied on Nov 03, 2023

Hi Vlad,
I'm very happy to hear that you and Rebecca had a great time in Bali and I highly appreciate the time you took to share the highlights of your trip to Bali with us :) Thank you for letting us to be a part of this trip and it was great working with you two!

We look forward to another opportunity to show you the rest of the country and wishing you all the best!

Warm regards,
Jessica

Fabulous time in indonesia
Indonesia | Sep 22 - Sep 30, 2023

Isabelle
Isabelle M.
Canada | Reviewed on Oct 06, 2023
Jessica, was always available throughout the planing and execution of the trip .She made sure she understood my needs and expectations and crafted an itinerary that meet them all. once arrived at destination my local specialist was making sure all war as expected , the drivers and guides were professional and reliable. all my guides were very knowledgeable and shared a lot of details about the places we visited , the culture, history etc. it goes without saying that I had a... Read more

Jessica, was always available throughout the planing and execution of the trip .She made sure she understood my needs and expectations and crafted an itinerary that meet them all.

once arrived at destination my local specialist was making sure all war as expected , the drivers and guides were professional and reliable. all my guides were very knowledgeable and shared a lot of details about the places we visited , the culture, history etc.

it goes without saying that I had a lovely time and as a solo traveler always felt safe . Traveling solo allows for beautiful encounters and flexibility

Hotel Reviews
Adiwana Svarga Loka
Ubud

beautiful hotel ideally located close to everything yet far from the noise . all the staff was helpful and nice room was clean . I loved that there was a temple on site .

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tropical Beach House
Seminyak
Authenticity & Character
Location
right by the ocean and action yet calm and quiet place
Staff
Cleanliness & Comfort
The Phoenix Hotel Yogyakarta - MGallery Collection
Yogyakarta
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
I Gusti Ngurah Rai International Airport (DPS) Domestic Arrival Airport Meet and Greet
I Gusti Ngurah Rai International Airport (DPS) Domestic Arrival Airport Meet and Greet
Indonesia

amazing was right there to welcome and assisted me . very professional

Quality of Experience
Guides, Drivers and Staff
Transport
Cycling in Kintamani
Cycling in Kintamani
Indonesia

This activity was lots of fun and allows to interract with real people

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Visit Tegallalang Rice Terrace
Visit Tegallalang Rice Terrace
Indonesia

nice rice field and fun to be able to walk all over

Quality of Experience
Guides, Drivers and Staff
Transport
Visit Alas Harum
Visit Alas Harum
Indonesia

the place is beautiful it is just not my thing highly touristy and all man made infrastructure

Quality of Experience
Guides, Drivers and Staff
guide was super
Transport
Visit Sacred Monkey Forest Sanctuary
Visit Sacred Monkey Forest Sanctuary
Indonesia

beautiful place can walk lots of shade

Quality of Experience
Guides, Drivers and Staff
Transport
Visit Lempuyang Temple
Visit Lempuyang Temple
Indonesia

Even though this is highly touristic I think a trip to Bali is not complete without a stop here

Quality of Experience
Guides, Drivers and Staff
Transport
Visit Tirta Gangga Water Palace
Visit Tirta Gangga Water Palace
Indonesia

beautiful set up !

Quality of Experience
Guides, Drivers and Staff
Transport
Visit Ubud Art Market
Visit Ubud Art Market
Indonesia

nice market just way to much tourist trap for me

Quality of Experience
Guides, Drivers and Staff
Transport
Visit Ulun Danu Beratan Temple
Visit Ulun Danu Beratan Temple
Indonesia
Quality of Experience
Guides, Drivers and Staff
Transport
Visit Uluwatu Temple
Visit Uluwatu Temple
Indonesia
Quality of Experience
Guides, Drivers and Staff
Transport
Watch Kecak Dance Performance
Watch Kecak Dance Performance
Indonesia
Quality of Experience
Guides, Drivers and Staff
Transport
Rock Bar
Rock Bar
Indonesia
Quality of Experience
Guides, Drivers and Staff
Transport
Visit Angel Billabong
Visit Angel Billabong
Indonesia

nice place just a lot of traffic to see a beach just for the photo

Local specialist: Jessica Soenandar
Jessica
Jessica Soenandar
Local specialist in Jakarta | Replied on Oct 06, 2023

Hi Isabelle,

Thank you so much for your thorough feedback on the activities, hotels, and surely your experience throughout! This is a very valuable insight for my team and I :)

You have been awesome to work with and I would like to thank you once again for choosing us to be your local specialist and operator! We look forward to welcoming you again in Indonesia in another opportunity and wishing you and your family all the best!

Warm regards,

Jessica

My trip to Indonesia was absolutely amazing. ...
Indonesia | Sep 12 - Sep 20, 2023

Biagio
Biagio R.
Norwood, MA | Reviewed on Sep 27, 2023
My trip to Indonesia was absolutely amazing. Incredibly well organized and extremely versatile. Every day drivers and guides were punctual. Everything was smooth, and I was also able to change or revise plans in real time by interacting with my local guide based on the weather or my personal interests. Guides were knowledgeable and very professional. Everyone made this trip a memorable experience. 100% recommended!! Read more

My trip to Indonesia was absolutely amazing. Incredibly well organized and extremely versatile. Every day drivers and guides were punctual. Everything was smooth, and I was also able to change or revise plans in real time by interacting with my local guide based on the weather or my personal interests. Guides were knowledgeable and very professional. Everyone made this trip a memorable experience. 100% recommended!!

Hotel Reviews
Greenhost Boutique Hotel
Kota Yogyakarta
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Villa Nini
Bali
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Bintang Flores Hotel
Labuan Bajo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Visit Banyu Wana Amertha Waterfall
Visit Banyu Wana Amertha Waterfall
Indonesia
Visit Tanah Lot
Visit Tanah Lot
Indonesia
Island Hopping in Komodo Island
Island Hopping in Komodo Island
Indonesia
Snorkeling and Trekking in Komodo Island
Snorkeling and Trekking in Komodo Island
Indonesia
Batik Workshop
Batik Workshop
Indonesia
Quality of Experience
Guides, Drivers and Staff
Transport
Free Time in Yogyakarta
Free Time in Yogyakarta
Yogyakarta
Quality of Experience
Guides, Drivers and Staff
Transport
Pottery Village Tour
Pottery Village Tour
Indonesia
Quality of Experience
Guides, Drivers and Staff
Transport
Visit Keraton Yogyakarta (Yogyakarta's Palace)
Visit Keraton Yogyakarta (Yogyakarta's Palace)
Indonesia
Quality of Experience
Guides, Drivers and Staff
Transport
Visit Borobudur Temple
Visit Borobudur Temple
Indonesia
Quality of Experience
Guides, Drivers and Staff
Transport
Visit Prambanan Temple
Visit Prambanan Temple
Indonesia
Quality of Experience
Guides, Drivers and Staff
Transport
Visit Jatiluwih Rice Terrace
Visit Jatiluwih Rice Terrace
Indonesia
Quality of Experience
Guides, Drivers and Staff
Transport
Visit Ulun Danu Beratan Temple
Visit Ulun Danu Beratan Temple
Indonesia
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Jessica Soenandar
Jessica
Jessica Soenandar
Local specialist in Jakarta | Replied on Sep 27, 2023

Hi Biagio,

I sincerely appreciate the time you took to share your travel experience to Indonesia with us :) Thank you for letting us to be a part of this trip and you have been a pleasure to work with!

We are very happy and grateful that you had a great trip throughout and your positive feedback truly motivates my team and I to further maintain and improve our services!

We look forward to another opportunity to show you the rest of the country and wishing you all the best!

Warm regards,

Jessica

Terrible and a total rip off. No more Kim Kim.
Indonesia | Sep 6 - Sep 15, 2023

Kishore
Kishore M.
Manhattan, NY | Reviewed on Sep 23, 2023
However I do not believe that this trip was value for money. I believe I was cheated and the trip was overpriced. I only realized this after being there that the quality of service was sub par for the money I paid. The hotel in Jakarta was terrible, small room and poor quality. My primary reason for the trip was for scuba diving, I was made to believe that there was no availablity except the 2 dives which were booked . This was not true, once there I made arrangements on my own to add further... Read more

However I do not believe that this trip was value for money. I believe I was cheated and the trip was overpriced. I only realized this after being there that the quality of service was sub par for the money I paid. The hotel in Jakarta was terrible, small room and poor quality. My primary reason for the trip was for scuba diving, I was made to believe that there was no availablity except the 2 dives which were booked . This was not true, once there I made arrangements on my own to add further dives. I was misinformed.
Very disappointed with Kim Kim. This is going to be my last trip with Kim Kim. Prices are over inflated with the trip not curated to meet my needs.
I expect Kim Kim to refund part of the cost of the trip as based on my calculations of the cost of the trip I was upcharged a 100%.

Hotel Review
Pullman Jakarta Thamrin CBD
Jakarta

Terrible rooms, small and dingy. Thanks to Kim Kim for booking this for me and charging an arm and a leg. Big no no Never coming back or booking with Kim Kim ever again.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Jessica Soenandar
Jessica
Jessica Soenandar
Local specialist in Jakarta | Replied on Sep 26, 2023
Hi Kishore, Thank you for your honest feedback as we continuously strive to improve our services. I truly understand the bitterness that tainted the whole experience. As we talked about during our meeting at the end of your trip, organizing diving trips in Komodo can be a bit challenging. Due to the minimum number of participants required, it would incur an even higher cost if we pursued this option as you would have to pay for the rest of the cover (if the boat only has 1 participant).... Read more

Hi Kishore,

Thank you for your honest feedback as we continuously strive to improve our services. I truly understand the bitterness that tainted the whole experience.

As we talked about during our meeting at the end of your trip, organizing diving trips in Komodo can be a bit challenging. Due to the minimum number of participants required, it would incur an even higher cost if we pursued this option as you would have to pay for the rest of the cover (if the boat only has 1 participant). This is where the learning curve came in for me as apparently the dive centre at the resort could find a 3rd party boat that has a minimum participants covered on that day. I will make sure that our dive centre partner could provide the same standard of service.

As for the Pullman Thamrin Jakarta, thank you for showing me how cramped the room was; I will make sure to provide more options during the discussion and presenting the pros and cons.

I hope that you got some great pictures as it was one of your trip objectives and we genuinely appreciate your decision to travel with us and highly value the input and suggestions you’ve shared.

Warm regards,

Jessica

Amazing Trip thanks to Jessica and her Team
Indonesia | Sep 3 - Sep 5, 2023

F
F M.
Switzerland | Reviewed on Sep 22, 2023

My husband and I would like to heartfully thank you for your assistance that helped us to organise our trip on such a short notice.
We appreciated your ability to adapt to the circumstances and our requests.
We are satisfied with your all your drivers and guides. They were very professional, respectful, and courteous.
Your service is of high quality.
We had a great time in Indonesia. We will recommend Kimkim and Jessica to any of our acquaintances that is interested in visiting Indonesia. Thank you so much for everything.

Local specialist: Jessica Soenandar
Jessica
Jessica Soenandar
Local specialist in Jakarta | Replied on Sep 25, 2023

Dear Fatoumata and Mahamadou,

Thank you so much for your kind words and I'm beyond grateful that you had a wonderful time in Indonesia :) It was great working with you two and I hope that we meet again some time in the future!

Wishing you all the best from sunny Indonesia!

Warm regards,

Jessica